Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 570 reviews

Mercure Birmingham West Hotel - Image 1
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Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  570 reviews

Customer review rating 4.5/5

Heather G. Couples - Confirmed reviews ALL

Staff all very friendly. Food good.

Thank you for your lovely feedback. I am pleased you had a great stay and found the rooms clean and well equipped. It is especially nice to hear Gerry made you feel so welcome. Thank you as well for your comments regarding the changing rooms: this has been noted and shared with the team. We look forward to welcoming you back again soon.

Customer review rating 5.0/5

Sarah J. Couples - Confirmed reviews ALL

Our trip to the Mercure was fantastic. We were welcomed by the wonderful team and then settled into our spacious room. We had a lovely drink in the bar and a great breakfast in the morning. Would definitely recommend the hotel to a friend and I’m already looking forward to visiting again!

Thank you for your wonderful feedback. I am delighted to hear you had a fantastic stay and felt so well looked after by the team. It is great that you enjoyed your room, bar experience, and breakfast, and that you are already planning to return. We really appreciate your recommendation and look forward to welcoming you back again soon.

Customer review rating 4.0/5

Debra C. Couples - Confirmed reviews ALL

Room was nice but there was a rumbling noise all night from somewhere which was annoying, the beds were not as comfy as they normally are, but other than that the overnight stay was good.

Thank you for your feedback. I am pleased to hear your overall stay was good and that you found the room nice. I am sorry about the noise during the night and that the bed was not as comfortable as expected, as this is not our usual standard. Your comments will be shared with the team for review. We hope to welcome you back again for a more restful stay.

Customer review rating 4.5/5

Paul R. Families - Confirmed reviews ALL

Reception helpful and welcoming, rooms well maintained and clean. Only issue is you risk your life crossing the roundabout above the motorway if coming from the station (The Hawthornes), but out of the control of the hotel.....

Thank you for your feedback. I am pleased to hear you found our reception team helpful and welcoming, and that your room was clean and well maintained. Appreciate your comments regarding access from the station and understand your concern. We hope to welcome you back again soon.

Customer review rating 3.0/5

Martin H. Solo - Confirmed reviews ALL

Staff were welcoming, breakfast was good, although no black pudding and no pastry options. The room smelled a bit damp and the air con/heating unit was not working - I reported both of these when I checked out.

Thank you for your feedback. I am pleased to hear our staff were welcoming and that you enjoyed the breakfast. I am sorry, however, for the issues with the room smell and the air conditioning unit, and I understand you reported these on check-out. Your comments will be shared with the team for investigation and improvement. We appreciate you bringing this to our attention and hope to welcome you again for a better experience.

Other web-users rate our hotel

  • 415 reviews 7.9/10 Location
  • 1,079 reviews 6.3/10 Room
  • 1,026 reviews 8.8/10 Service
  • 32 reviews 3.8/10 WiFi
  • 537 reviews 5.8/10 Cleanliness
  • 395 reviews 7.3/10 Breakfast
  • 281 reviews 6.1/10 Value
  • 250 reviews 4.2/10 Wellness Area

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