Hotel for travellers looking for local and authentic experiences
Mercure Birmingham West is ideally located in the heart of West Bromwich, making it perfect for both leisure and business stays. Less than 5 miles from Birmingham City Centre and close to West Bromwich Albion Football Club, the hotel offers easy access via the M5 for exploring the wider area. After a busy day, unwind in bright, spacious rooms and enjoy a drink or bite to eat. Please note, the hotel operates a fully cashless environment, with card and contactless payments only.
We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.
The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.
It's my pleasure to welcome you to Mercure Birmingham West Hotel. Our commitment to exceptional service and attention to detail awaits you. Your comfort and satisfaction are our top priorities
Sebastien Brunet, Hotel Management
Hotel extras
Modern restaurant and bar area with popular live sports channels
Leisure centre with pool, sauna, steam room and gym
Pet-friendly
Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles
Conference venue with 17 meeting rooms
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
Privilege room - 1 king size bed
, Room 2 :
Classic room - 1 double bed
Room
Privilege room - 1 king size bed
Photo out of - Privilege room - 1 king size bed
Relax in one of our spacious newly refurbished Privilege Rooms with an en suite bathroom, free WiFi, work desk with lamp, tea and coffee making facilities with espresso machine and mini refrigerator with soft drinks and fruit juices.
Max. number of persons
2
Area
From
18 m²
/
193 sq ft
Bedding
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Enjoy our newly refurbished, locally inspired Classic Room with double bed, complimentary WiFi, laptop safe, rainfall shower and a 40" flat screen TV with Freeview.
Max. number of persons
2
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Photo out of - Compact standard room - 1 small double bed
Enjoy our newly refurbished locally inspired Compact Room with small double bed, complimentary WiFi, laptop safe, rainfall shower, 40" flat screen TV with Freeview, USB sockets, air conditioning, tea and coffee making facilities.
Max. number of persons
2
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, and 40" flat screen TV with Freeview.
Max. number of persons
2
Bedding
Single bed(s) x2
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
M5 Junction 1
Highway exit
Access:
480 m / 0.3 mi5 min walk / 2 min drive
The Hawthorns Railway Station
Railway station
Access:
1.61 km / 1 mi20 min walk / 5 min drive
West Bromwich Railway Station
Railway station
Access:
1.93 km / 1.2 mi5 min drive
Sandwell and Dudley Rail Station
Railway station
Access:
3.54 km / 2.2 mi6 min drive
Birmingham New Street Station
Railway station
Access:
9.81 km / 6.1 mi18 min drive
Birmingham Airport (BHX)
Airport
Access:
32.18 km / 20 mi30 min drive
Page out of
The Hawthorns Football Stadium
Sports centre
Access:
1.61 km / 1 mi4 min drive
Legoland Discovery Centre
Amusement park
Access:
7.4 km / 4.6 mi13 min drive
Villa Park Football Stadium
Sports centre
Access:
7.72 km / 4.8 mi14 min drive
National SEA LIFE Centre
Tourist attraction
Access:
8.21 km / 5.1 mi16 min drive
Birmingham Museum & Art Gallery
Art and Culture
Access:
8.37 km / 5.2 mi17 min drive
Black Country Living Museum
Tourist attraction
Access:
9.33 km / 5.8 mi13 min drive
Dudley Zoo and Castle
Zoo
Access:
9.65 km / 6 mi12 min drive
St Andrews Football Stadium
Sports centre
Access:
9.98 km / 6.2 mi20 min drive
NEC Arena
Entertainment centre
Access:
31.7 km / 19.7 mi31 min drive
Alton Towers
Amusement park
Access:
69.19 km / 43 mi1 hrs
4 min drive
Page out of
Aston Hall and Park
Park
Access:
8.21 km / 5.1 mi15 min drive
Winterbourne House and Garden
Park
Access:
10.14 km / 6.3 mi18 min drive
Page out of
Restaurant 1896 (On-site)
Restaurant and cafe district
Access:
0 m / 0 mi
1896 Lounge Bar (on-site)
Bar
Access:
0 m / 0 mi
West Bromwich Town Centre
Shopping district
Access:
1.77 km / 1.1 mi5 min drive
Birmingham City Centre
Shopping district
Access:
8.69 km / 5.4 mi18 min drive
Dudley Town Centre
Shopping district
Access:
9.01 km / 5.6 mi14 min drive
Bullring and Grand Central
Shopping centre/mall
Access:
10.46 km / 6.5 mi20 min drive
Coventry Town Centre
Shopping district
Access:
44.41 km / 27.6 mi39 min drive
Worcester Town Centre
Shopping district
Access:
45.53 km / 28.3 mi35 min drive
Warwick Town Centre
Shopping district
Access:
61.14 km / 38 mi40 min drive
Stratford-upon-Avon
Shopping district
Access:
61.95 km / 38.5 mi46 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
168 rooms
3 rooms for people with reduced mobility
15 family rooms
15 connecting rooms
168 non-smoking rooms
4 floors
Languages spoken at the hotel
English
Polish
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Pets
Pets allowed
Additional charge
Pets allowed at a cost. Please let the hotel know prior to your arrival.
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
15 Meeting rooms
Well-being
Swimming Pool
Covered
On site
Hotel Gym
On site
Jacuzzi/Whirlpool bath
Massage
On site
Outdoor parking
Public
300 parking spaces
Parking pricing: 11.92€10GBP Per day
Parking for a month
Parking for a week
Services & equipment
Stairs
Vehicles
Motorcycle places
Truck parking
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
RESTAURANT 1896
Photo out of - RESTAURANT 1896
Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.
Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.
LOUNGE BAR
Click to copy the email address
Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.
Breakfast
Photo out of - Breakfast
Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.
Buffet
Services
English
Continental
Hot Breakfast
Cold breakfast
Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.
Pool
Photo out of - Pool
Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.
Swimming Pool
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
At your disposal
Children Pool
Shower
Access & Security
Staff trained in first aid
Dimension
Pool Size Min:
10 m /
32.808 ft
Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.
Fitness center
Photo out of - Fitness center
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Hotel Gym
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Exercise bikes
Cross trainer
Towels available
Wellness services and equipments
Jacuzzi/Whirlpool bath
Rest room
Personal lessons and special care
Massage
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.
Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.
Really good location, if a bit hidden away, which can be good. Lovely reception staff greated me, fine room, ok food, expensive bar, but isn’t everywhere now? Only down side was the pool area is the next part of the hotel that could do with some tlc to bring it up to the same standard as elsewhere.
Customer review rating 3.5/5
David W.
Families
-
Confirmed reviews ALL
Pleasant stay in the hotel but one of the reasons we chose it was the fact of it having a spa to use. Swimming lessons were on and the Sauna and Jacuzzi were broken leaving only half a swimming pool and a steam room. Would have been nice to have been notified that only half the facilities were actually working, maybe would have saved some dissappointment.
Customer review rating 4.0/5
Lucy R. R.
Couples
-
Confirmed reviews ALL
Had a great stay here. Good location, plenty of parking and the bed was soo comfortable.
Customer review rating 5.0/5
Kate K.
Couples
-
Confirmed reviews ALL
A really nice hotel with pleasant staff and clean accommodation.
Customer review rating 3.5/5
James M.
Couples
-
Confirmed reviews ALL
We were placed on the 4th floor, air con wasn't working and room was quite cold. A replacement oil heater was given that didn't work, another was sourced. Shower took 10 minutes to warm up and the hotel all feels a bit tired and would benefit from a complete renovation. The reception area, bar and restaurant are all of a good standard and the staff were welcoming and supportive.
Customer review rating 3.5/5
David W.
Families
-
Confirmed reviews ALL
Pleasant stay in the hotel but one of the reasons we chose it was the fact of it having a spa to use. Swimming lessons were on and the Sauna and Jacuzzi were broken leaving only half a swimming pool and a steam room. Would have been nice to have been notified that only half the facilities were actually working, maybe would have saved some dissappointment.
Customer review rating 4.0/5
Lucy R. R.
Couples
-
Confirmed reviews ALL
Had a great stay here. Good location, plenty of parking and the bed was soo comfortable.
Customer review rating 5.0/5
Kate K.
Couples
-
Confirmed reviews ALL
A really nice hotel with pleasant staff and clean accommodation.
Customer review rating 3.5/5
James M.
Couples
-
Confirmed reviews ALL
We were placed on the 4th floor, air con wasn't working and room was quite cold. A replacement oil heater was given that didn't work, another was sourced. Shower took 10 minutes to warm up and the hotel all feels a bit tired and would benefit from a complete renovation. The reception area, bar and restaurant are all of a good standard and the staff were welcoming and supportive.
Customer review rating 0.5/5
Eyullahemaye M.
Business
-
Confirmed reviews ALL
I had 4 room changes because each room had a defect or was unsafe
Having to change rooms four times because of defects or safety concerns is far beyond what any guest should have to deal with. I am very sorry that your stay became such a frustrating experience, and that we failed to provide a room where you could feel comfortable and safe.
Customer review rating 2.5/5
Owain D.
Families
-
Confirmed reviews ALL
Hotel is very dated, had to wait around 20-30 minutes to check in as there was two groups of very unhappy customers in front of us.
Rooms were clean, bathrooms could do with an upgrade and anti slip mats in the showers it’s lethal almost slipped but just managed to stay on my feet the first night.
Pool and Spa was dated but had no issues with it.
Restaurant food was very expensive “decent pub grub” Wetherspoon style.
Mixed opinions on the staff, I was unable to use my diamond membership food vouchers the first night as none of the staff had seen them before or were aware of that benefit. I had to contact All Accor to confirm I could use them as I was informed they were not part of All Accor anymore. Instructions / information was sent to the hotel and they said they would look at it and asked me to check the next day.
The following day the receptionist said she had read the email but I still wasn’t able to use them and wasn’t really interested in helping anymore. But in the evening along came receptionist YVONNE she was EXTREMELY helpful and organised the use of the diamond members vouchers, she was apologetic about not being able to use them the night before and thanked us for highlighting it so she could learn how too process them!
Couldn’t speak highly enough about Yvonne and I hope she gets recognised for her excellent customer service.
Check out wasn’t great on Sunday 4th October the receptionist informed me that there was a outstanding bill to be paid (turns out there was) but was quite rude and abrupt when I asked her to explain what bill was for but, she wasn’t able to tell me what the bill was for “I just asked what it was” (my wife had to walk out to the car due to this as the receptionist was getting wound up) and it took about 10 minutes for her to be able to explain what the amount was for. Bill was settled and we left.
I would only recommend or stay here again as a last resort.
I am sorry we did not deliver the standard you expect from Mercure, especially as a frequent guest and Diamond member. The dated condition of the hotel, bathrooms and leisure facilities is a fair criticism, and the slippery shower floor is particularly concerning. The difficulties with your membership vouchers and the way your check-out query was handled only added to the disappointment.
It is encouraging to hear how much Yvonne helped, and I appreciate you recognising her excellent service. You should not have needed to contact ALL Accor to clarify your benefits, nor had to struggle to get a straightforward explanation of a bill. I understand why you would hesitate to return, and I am sorry your experience left you feeling this way.
Customer review rating 3.5/5
Hazelann H.
Business
-
Confirmed reviews ALL
Overall experience was good but iron was not working and location of kettle and coffee under wardrobe meant we had to move things around
Glad the location worked well for your visit.
I am sorry the faulty iron and awkward placement of the kettle and coffee supplies made things less convenient than they should have been. Thank you for pointing these out.
Customer review rating 1.5/5
Daniel M.
Business
-
Confirmed reviews ALL
Hotel is clean and staff friendly but, for both nights in 2 rooms we could not get hot water for a shower. When reported we were asked if we had left it running for 15mins?!?! I tried it on the last morning and still nothing. Will find alternative accommodation next time
A hot shower is a basic expectation, so having no hot water across two rooms for the entire stay is a serious let down. I am sorry that the advice you received did not lead to a solution and that the issue was still there on your final morning.
Customer review rating 0.5/5
Giam B.
Couples
-
Confirmed reviews ALL
I had to phone 6 tines until the phone was answered in the middle of the day. I had to do this 4 times to arrange an early check-in so my partner and I could travel and get ready for an event we were going to. After being told 3 different things we found out early check in was not available. And once we were ready at home to leave they told us it was available which was the cherry on the cake. The room was nice but the TV was very fuzzy and blury and no smart TVs in 2026 poor. The only decent member of staff was the man who brought some oat milk to our room late at night very quickly but also told me that was the last of it for 4 days. Not great planning on stock take.
Having to call repeatedly for an answer about early check-in was frustrating enough, but being told it was unavailable and then finding out it was available just as you were ready to leave is particularly poor communication. I am sorry for the confusion and the unnecessary stress this caused when you were trying to plan around an event.
I am glad the room was comfortable and that the colleague who brought the oat milk was helpful, but the TV quality and lack of stock were further disappointments. Thank you for setting out your experience so clearly.
Customer review rating 3.5/5
Phil S.
Business
-
Confirmed reviews ALL
My room was 260, the air conditioning did not work (or I could not get it to turn on no matter which button I pushed), so I opened the window about 3am for the rest of the night as the room got a bit hot for my preference.
The room itself was spacious and comfortable. Bathroom was good size and room on sink area to leave travel toiletries bag. Sink itself had seen better days.
All staff I interacted with were professional and helpful.
I would suggest that the hotel oils the hinges on all doors leading to the guest rooms. I passed through six doors to get to my room and back and each one of them loudly creaks when opening and closing. I think if I were a guest in a room between just two of these doors, it would be annoying for them.
Thank you for the detailed comments.
It is good to hear you found the room spacious and comfortable and the team helpful, although I am sorry the air conditioning was not working as expected. The worn sink and creaking door hinges are useful points to flag for maintenance, particularly as door noise can disturb guests nearby.
Customer review rating 2.0/5
Tomasz A. K.
Business
-
Confirmed reviews ALL
I’m very sorry, but I cannot understand why this hotel is a 4-star establishment. Very basic room, no closet, poor breakfast with very limited green options.
Thank you for sharing your comments.
I am sorry the room and breakfast did not meet your expectations. I understand that having more storage space and a wider choice of green options at breakfast would have made a difference to your stay.
Customer review rating 3.5/5
Rob J.
Couples
-
Confirmed reviews ALL
Welcome was fine although I object to paying parking at a hotel you are staying at in principle. This should be with the booking fee and not a surprise on turning up.
Complained about the noise in our room shortly after arrival - receptionist was totally unaware however the morning receptionist immediately was aware of what the issue was and offered a free breakfast for us, which was much appreciated and good in comparison to other hotels we've stayed at.
The shower had good water pressure but when left at one setting could not stay at a temperature but wandered between hot and cold on a slow cycle. Really not good but probably not a lot can be done without putting better controls locally on the shower to balance the water pressure and control the temperature more accurately.
The bed and room were clean and fine.
A noisy room through the night and a shower that cannot hold a steady temperature are two things that can make it difficult to relax, even when the room itself is clean and comfortable. I am sorry both affected your stay. It is good to know the morning receptionist took your concerns seriously and that the breakfast offered was appreciated.
I understand your point about parking too; an additional charge on arrival can be frustrating if you feel it should have been included upfront. Thank you for the balanced review and for recognising the positive parts of your visit alongside the issues.
Customer review rating 4.0/5
Peter H.
Business
-
Confirmed reviews ALL
Satisfied. Room comfortable and clean. Food good. Staff very friendly and helpful.
Good to know the hotel suited your business trip, with a comfortable room, good food and a friendly team making things easy during your stay. Thank you for the rating and for choosing to stay with us.
Customer review rating 4.5/5
Raghbier L.
Friends
-
Confirmed reviews ALL
Very welcoming and warm reception. Receptionist was efficient and patient .
A warm welcome can set the tone for the whole stay, so it is lovely to hear the reception team made such a good first impression. I will be sure to share your kind words with them.
Customer review rating 1.5/5
Linet K.
Couples
-
Confirmed reviews ALL
Power went out when we got to the hotel we spent 10minutes waiting at the door and when we got in we spent some time before they fixed it and the towels smelled like they haven’t been used or changed for some time and the room was semi clean not thoroughly clean
The power cut affected the surrounding area, rather than being an issue specific to the hotel, although I understand the wait to get inside was frustrating.
I am sorry, however, that the cleanliness of the room and the condition of the towels did not meet expectations. These are separate matters, and the standard should have been better.
Customer review rating 2.0/5
Mairi B.
Business
-
Confirmed reviews ALL
I was surprised at how disappointing my stay was. The leisure facilities need a serious revamp, and although the room was adequate, the bathroom hadn't been properly cleaned.
The bathroom cleanliness is a basic expectation, so I am sorry this was missed during your stay. It is also disappointing to hear that the leisure facilities left you feeling they need significant improvement, particularly when they are an important part of what we offer.
I am glad the location worked in your favour, but understand that this did not make up for the other shortcomings. I am sorry your experience fell short of what you expected.
Customer review rating 2.0/5
Darren D.
Business
-
Confirmed reviews ALL
No variation with evening meal (though this may be down to booking arrangement), but nobody wants the same chicken, sauce and potato two nights consecutively!
Heating in room not working, displaying error throughout.
Shower was occasionally spraying scalding hot water which I understand a lot of other guests on the same course also experienced. This is dangerous.
There are some serious concerns in your review, particularly the shower temperature. Water suddenly becoming scalding hot is a safety issue, not simply an inconvenience, and it is worrying to hear that other guests on the course experienced the same problem. I am sorry you were also left with a room where the heating displayed an error.
On top of that, being served the same chicken dish two evenings in a row hardly makes for an enjoyable dinner. I understand that the menu may have been tied to the booking arrangements, but some variety would have been welcome. I am sorry these issues made for such a disappointing stay.
Customer review rating 4.5/5
Petrina B.
Families
-
Confirmed reviews ALL
2 of the 3 rooms were able to have breakfast. Would be great if there were more options for pescetarians other than the staple beans, mushrooms and hashbrowns.
Breakfast on all occasions was served hot and was frequently replenished.
The breakfast staff, Kelly, Marcus and Thomas were great and the evening host Penny was extremely friendly and attentive.
Yvonne who checked us in went above snd beyond to greet us and welcome us to the hotel and answered all our questions amd concerns promptly with her warm smile and demeanor.
A comfortable night’s sleep across all three rooms is a pretty good result! It is great to know the rooms worked well for your group and that the team helped make the stay enjoyable.
You make a good point about the limited pescetarian options at breakfast. Although the food was kept hot and replenished, a little more variety would clearly have improved the experience. Thank you for the 9/10 rating and for taking the time to share such considered comments.
Customer review rating 1.0/5
Craig L. F.
Business
-
Confirmed reviews ALL
On the face of it a stay at a four star hotel should be all complements. But not so here. The staff on reception and in the restaurant are professional and courteous especially Svetlana. Thank you Svetlana! However the four star rating is a surprise as I think this is more a three star hotel. It seems geared up for contractors on a daily allowance and for coach parties.
To enter and exit the hotel I had to walk past smokers and vapers. My health is important to me yet you expect me to walk through smoke and vapour to enter the hotel. Really? Put the smoking area far enough away from the main entrance. It is not rocket science.
I was unable to charge anything to the room because you have a long standing and unsolved issue with pre-authorisations on Visa cards. Solve it! So I have missed out on my ACCOR loyalty points.
The food menu and bar menu reflect the contractor and coach party client base. The food was all OK and decent but it is not four star, it is more post COVID fast and convenient for a lazy cook to push out to the captive customers. There is no local produce including no local beers which is an insult to the west midlands heritage.
The alcohol free wine options are appallingly bad and you charge more than the price on the menu.
There is a £ 10 car parking charge for a car park that is not maintained.
My biggest issue is that the TV picture in room 145 constantly pixelates. I reported this at 08.00 hr in the morning. I came back at 16.30 hr and it was ticked off in the book as sorted. I turn on the TV, it pixelates. I go to reception and they can do nothing until the morning as there is no manager on site. I ask for a complaint to be raised and for the manager to call me. As of 28th September I have not had a call from anyone. This suggests to me that the management/owners of the hotel do not care about their customers.
Having written this I am now feeling that this is the worst overall experience that I have had at a four star ACCOR group hotel. What a shame for the employees who I have to feel are doing their best to be four star.
.....
There is a lot to take from this review, and I am sorry that the overall experience left you feeling so disappointed. It is particularly frustrating to read that the issue with the television in room 145 was reported, marked as resolved, and was still present when you returned to the room. The fact that you then asked for a complaint to be raised and did not receive the follow up you were expecting is especially disappointing.
I appreciate the kind comments about Svetlana and the wider reception and restaurant teams. They will be pleased to know that their professionalism and courtesy stood out, even though the wider experience fell well short of what you expected from a four star hotel. Your comments regarding the payment pre-auth issue, smoking at the entrance, food and drink offering and parking are also noted.
I am sorry that, despite the efforts of the team you encountered, we left you with such a poor overall impression of your stay.
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Frequently asked questions
The Mercure Birmingham West Hotel is located at Birmingham Road, B70 6TU West Bromwich, United Kingdom. We are situated just off the M5 motorway, only a 5-minute walk (480 m) from M5 Junction 1 and a stone's throw from West Bromwich Albion Football Club. You can reach us via The Hawthorns Railway Station, which is a 20-minute walk or 5-minute drive away.
The Mercure Birmingham West Hotel offers several room categories to suit your needs:
Privilege room - 1 king size bed
Classic room - 1 double bed or 2 single beds
Standard Room - 1 double bed, 2 single beds, or 1 single bed
Compact standard room - 1 small double bed
We also provide 15 family rooms and 15 connecting rooms for those traveling together.
At Mercure Birmingham West Hotel, we offer a range of amenities including:
Free Wi-Fi and high-speed internet
On-site car park for an additional fee
Breakfast buffet at Restaurant 1896
Indoor heated pool, fitness center, sauna, and steam room
Lounge Bar and 24/7 room service
Pet-friendly rooms for an additional charge
At Mercure Birmingham West Hotel, you can dine at Restaurant 1896, which serves an eclectic menu of British and international cuisine, including a children's menu. Our Lounge Bar is the perfect spot for refreshing beverages and catching up on live sports. We also offer a full English and continental breakfast buffet, as well as 24-hour room service with hot and cold options.
At Mercure Birmingham West Hotel, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Birmingham West Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Birmingham West Hotel using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Birmingham West Hotel, pets are allowed for an additional charge. Please ensure you let the hotel know prior to your arrival if you plan to bring your pet.
The Mercure Birmingham West Hotel features 17 versatile and recently renovated meeting rooms, ideal for conferences and events. Our largest room can accommodate up to 200 guests and is equipped with the latest ClickShare audio-visual technology and new furniture. High-speed Wi-Fi is available throughout the venue to support your business needs.
The Mercure Birmingham West Hotel is a perfect venue for weddings and special events, offering elegance and personalized service. We can accommodate up to 120 guests for banquets and up to 200 in our largest event space.
The Mercure Birmingham West Hotel is a wheelchair accessible hotel featuring 3 rooms specifically designed for people with reduced mobility. Our facilities include accessible parking and accessible service in Restaurant 1896. You may contact us to ensure a personalized welcome for your specific needs.
Yes, Mercure Birmingham West Hotel allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Mercure Birmingham West Hotel, you can reach the M5 Junction 1 in a 5-minute walk. The Hawthorns Railway Station is accessible within a 20-minute walk. West Bromwich Town Centre is also nearby, approximately a 5-minute drive from our location.
The leisure facilities at Mercure Birmingham West Hotel include an indoor heated pool, a jacuzzi, a sauna, and a steam room. While we offer massage services for relaxation, specific signature treatments or award details are not listed. Our wellness area also features a dedicated rest room for your comfort.
Mercure Birmingham West Hotel supports business travelers with 17 versatile meeting rooms equipped with the latest ClickShare audio-visual technology. Each room features a work desk with an adjustable lamp and high-speed Wi-Fi to ensure productivity. You can also start your day with our comprehensive breakfast buffet.
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