Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 751 reviews

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Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room - 1 double bed

Photo out of - Classic room - 1 double bed

Enjoy our newly refurbished, locally inspired Classic Room with double bed, complimentary WiFi, laptop safe, rainfall shower and a 40" flat screen TV with Freeview.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Stay in a Standard Room with a double bed, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Enjoy our newly refurbished locally inspired Compact Room with small double bed, complimentary WiFi, laptop safe, rainfall shower, 40" flat screen TV with Freeview, USB sockets, air conditioning, tea and coffee making facilities.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, and 40" flat screen TV with Freeview.

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Stay in a standard room with 2 single beds, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Stay in a Standard Room with a single bed, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
1
Area
From 14 m² / 150 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Telephone
Fax +44 121 609 9937
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 168 rooms
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • 168 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

15 Meeting rooms

Well-being

Swimming Pool

  • Covered
  • On site

Hotel Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Massage
  • On site
  • Outdoor parking
  • Public
  • 300 parking spaces

  • Parking pricing: 11.99 € 10 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places
  • Truck parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT 1896

Photo out of - RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Cooking style
Regional
Capacity
160
Accessibility
Accessible service
B70 6TU West Bromwich, United Kingdom
Telephone +44 441216099988
Menu PDF

Other informations

Services

  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.

Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.

Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.

Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  751 reviews

Customer review rating 3.0/5

Abid A. Families - Confirmed reviews ALL

I am glad the reception team did their best to help and that the family room itself worked well for you. Thank you for recognising the team’s efforts despite the hiccups during your stay.

Customer review rating 3.5/5

Jack C. Business - Confirmed reviews ALL

I am glad the stay was generally good, although I understand that the room location was not ideal for you and that you found the restaurant prices high. If you have a preference for a room closer to reception on a future visit, please let us know when booking and we can do our best to accommodate it, subject to availability.

Customer review rating 5.0/5

Hayley J. Couples - Confirmed reviews ALL

Always good to see familiar faces! Thank you for continuing to choose us and for the kind words about the team. We appreciate your continued custom and look forward to seeing you on your next visit.

Customer review rating 4.0/5

Catherine C. Business - Confirmed reviews ALL

The location clearly worked well for your visit, but I understand that the parking charge came as an unwelcome surprise, especially as you had stayed with us before. Your point about making the charge more visible during booking is worth considering, as clearer information upfront would help avoid frustration on arrival. I also take your comments about the car park itself and the lack of EV charging facilities on board. Thank you for taking the time to explain your concerns.

Customer review rating 4.5/5

Cornelius A. Solo - Confirmed reviews ALL

A smooth stay from booking through to check-out is exactly how it should be. I am glad you found the process straightforward and your stay comfortable. Thank you for the rating!

I am glad the reception team did their best to help and that the family room itself worked well for you. Thank you for recognising the team’s efforts despite the hiccups during your stay.

Customer review rating 3.5/5

Jack C. Business - Confirmed reviews ALL

Was ok, bedroom was miles away and food was very expensive

I am glad the stay was generally good, although I understand that the room location was not ideal for you and that you found the restaurant prices high. If you have a preference for a room closer to reception on a future visit, please let us know when booking and we can do our best to accommodate it, subject to availability.

Customer review rating 5.0/5

Hayley J. Couples - Confirmed reviews ALL

We always look forward to stay all of the staff are very nice

Always good to see familiar faces! Thank you for continuing to choose us and for the kind words about the team. We appreciate your continued custom and look forward to seeing you on your next visit.

Customer review rating 4.0/5

Catherine C. Business - Confirmed reviews ALL

Booked initially with Booking.com and then via phone directly to reception for an extra night. I have stayed there before and was never charged for parking, On arrival I had to pay £10 per night. I was NOT Happy. The receptionist pointed out where it said to pay for parking per night on both their site and on Booking.com. This was not obvious at all, many people were complaining and with no other parking close by we all had to pay. The sites need to be clearer, this would then stop people complaining directly at the reception desk. On Book.com it clearly states Parking Private, On site. At THAT point it should say Parking Private, payment needed. On the hotel site It just says Car Park and you need to click on it to find it. So again simply say Payment needed for car parking. They have a football stadium close by and assume that parking charges were introduced because of that.....fine charge them and any wishing to park up to meet friends to car share, as it is close to the M5 motorway, very close. However £10 per night is excessive for hotel guests. Those coming to eat at the hotel were given free parking if they spent over £10 there. We Stayed, paid for breakfasts and ate in the restaurant every night. It needs sorting. Especially as the car Park is very tired and that there are no facilities for EV charging!!!

The location clearly worked well for your visit, but I understand that the parking charge came as an unwelcome surprise, especially as you had stayed with us before. Your point about making the charge more visible during booking is worth considering, as clearer information upfront would help avoid frustration on arrival. I also take your comments about the car park itself and the lack of EV charging facilities on board. Thank you for taking the time to explain your concerns.

Customer review rating 4.5/5

Cornelius A. Solo - Confirmed reviews ALL

The booking, check in, restaurant and check out were straightforward.

A smooth stay from booking through to check-out is exactly how it should be. I am glad you found the process straightforward and your stay comfortable. Thank you for the rating!

Customer review rating 2.0/5

Jade C. Families - Confirmed reviews ALL

We arrived 30 minutes after our check in time and one of our rooms was still not ready. The rooms were clean though the bathroom needed a bit of maintenance. The changing room/pool area needs A LOT of maintenance. Neither the hot tub or the sauna was working and there were members spitting on the floor inside the steam room. It is not a relaxing place as the sound of people talking echoes from the walls. The food and service was great at breakfast.

I am sorry that your stay got off to a frustrating start with one room still not ready after check-in time. Although the rooms were clean, the bathroom maintenance and condition of the leisure centre clearly fell short of expectations. With the hot tub and sauna out of order, and the behaviour you witnessed in the steam room, it is understandable that the pool area was not somewhere you could properly relax. The leisure centre should be a place to unwind, and your experience suggests we have work to do to make that possible. Your feedback gives us specific areas that need attention, particularly the upkeep of the facilities and the standards of cleanliness.

Customer review rating 5.0/5

Suwanna B. Friends - Confirmed reviews ALL

Stayed over night for a trip to Birmingham was very nice hotel and well priced for the night bed was comfy and room was clean great stay

Thank you for the perfect score! I am glad the hotel suited your trip and gave you a pleasant night away.

Customer review rating 2.0/5

Jo H. Couples - Confirmed reviews ALL

Room was cold. Heating not working. A stand alone heater was provided in the room which took hours to warm the room. Not forewarned at Reception

I am sorry you were not made aware of the issue at reception before settling into your room. Better communication would at least have given you the chance to make an informed decision. Thank you for bringing this to our attention. I appreciate how much this affected your stay.

Customer review rating 5.0/5

Paula J. Families - Confirmed reviews ALL

Parking was perfect, right near the hotel. Would have been better to have been free with the booking. Hotel is clean and well presented. Lovely friendly staff. Room was a good size and clean. Slightly disappointed that the jacuzzi and sauna was out of order but still had the pool which was lovely. We had a full English breakfast on one of our mornings which was good, with plenty of choice, nice and warm. Definitely would recommend. We had been told the area was not a great place but the location of the hotel was good and perfect for our commute on both days we were there. First day trip into Birmingham Town Centre, which we travelled on the number 74 bus, bus stop just around the corner. We then travelled on our last day to Wolverhampton to David Austin Centre, so was a perfect stay right inbetween the two. We had a lovely suprise on our first day after arriving we had mentioned when booking in that we were away for our birthday (twin sister) when we came back to the room it had balloons, banner, card and 2 boxes of chocolates.

Glad we could add a little surprise to your stay! I understand the disappointment about the sauna and jacuzzi being out of order, and your point about parking costs. Thank you for recommending us and for sharing such a lovely account of your stay. I hope you both had a wonderful birthday!

Customer review rating 3.0/5

Fiona P. Families - Confirmed reviews ALL

Although the inside of the hotel and room was lovely, it was very cold. The heating unit was broken and had a fault. It was known previously as a heater was already in the room. One tiny heater made little difference to the temperature so we requested another one. This was brought up but after 1/2 hour there was still no heat coming from it so we requested another one. This was again brought up and did work, but was very dirty. The lady said she had tried to clean it but someone has spilt something on it. No other twin rooms were available to swap rooms. We ended up sitting in bed under the covers as it was so cold.

I am sorry that the room was so cold during your stay. Having to request multiple heaters, wait for them to work, and then receive one that was not clean is far from the comfortable experience you should have had. I can understand how frustrating it must have been, especially with no alternative twin room available and no real way to get comfortable beyond sitting under the covers. Thank you for taking the time to explain what happened. The heating issue and condition of the replacement heater are both disappointing, and your comments deserve attention.

Customer review rating 3.5/5

Sukhdev D. Solo - Confirmed reviews ALL

Food and room were fine. I am NOT happy that you have introduced car parking charges for loyal customers. I may decide to stay at a different hotel next time.

Ten years of choosing the same hotel is a real show of loyalty, so I understand why the introduction of parking charges has left you disappointed. Even when the room and food are as expected, an additional cost can change how you feel about the overall value of a stay. I am sorry this has made you reconsider staying with us in future.

Customer review rating 4.5/5

George F. Couples - Confirmed reviews ALL

Excellent friendly and helpful staff. Good breakfast for the cost. Clean room. Use of swimming pool was good in the leisure centre below, but the leisre centre facilities are dates and need renovation.

Friendly service, a clean room and a good breakfast are a solid foundation for any stay, and it is encouraging that these aspects worked well for you. The swimming pool was another positive, although I understand your point about the leisure centre looking dated. The facilities could certainly do with some attention to bring them up to the same standard as the rest of the hotel. Thank you for the 9/10 rating. We appreciate you recognising the positives while being honest about where we could do better.

Customer review rating 4.5/5

Derek P. Couples - Confirmed reviews ALL

The Hotel was clean and comfortable. The food in the restaurant was good. The hotel was well situated for the football ground.

Thank you for the rating and for taking the time to share your experience. Your feedback is much appreciated.

Customer review rating 1.5/5

Steven N. Friends - Confirmed reviews ALL

Generally the hotel room was fine but I was shocked at how dirty the changing facilities were and general appearance of the health suite. I so enjoy a swim on a stay away and I spent literally 10 minutes in your facility. On getting dried I stood on a black mat and the dirt and grime around it had obviously been there for a long time, totally disgusting!

I will escalate your comments about the cleanliness to the relevant team, as this needs attention. I am sorry that something you were looking forward to ended up being such a disappointment and overshadowed your stay with us.

Customer review rating 5.0/5

Christine W. Couples - Confirmed reviews ALL

Excellent breakfast. Drinks are very expensive.

Glad you enjoyed the breakfast! I appreciate your honesty about the drink prices, too. Thank you for the perfect score and for sharing your thoughts.

Customer review rating 4.0/5

Peter W. Business - Confirmed reviews ALL

Really good location, if a bit hidden away, which can be good. Lovely reception staff greated me, fine room, ok food, expensive bar, but isn’t everywhere now? Only down side was the pool area is the next part of the hotel that could do with some tlc to bring it up to the same standard as elsewhere.

Sounds like the hotel worked well for your stay, from the handy location and friendly reception team to the room and food. Bar prices do seem to have a habit of creeping up everywhere these days. You make a fair point about the pool area needing some attention, and I agree it would benefit from a little care to bring it closer to the standard of the rest of the hotel. Thank you for the 8/10 and for sharing your thoughts. Hopefully, we will see you again on another visit to the area.

Customer review rating 3.5/5

David W. Families - Confirmed reviews ALL

Pleasant stay in the hotel but one of the reasons we chose it was the fact of it having a spa to use. Swimming lessons were on and the Sauna and Jacuzzi were broken leaving only half a swimming pool and a steam room. Would have been nice to have been notified that only half the facilities were actually working, maybe would have saved some dissappointment.

I can understand the disappointment, especially when the spa was one of the main reasons you chose to stay with us. With swimming lessons taking place and the sauna and jacuzzi out of order, the facilities available were clearly more limited than you expected. You make a fair point about being informed in advance, as this would have helped you make a more informed decision when booking. I am sorry the spa experience was not what you had hoped for. Hopefully, if you decide to visit us again, you will get to enjoy the facilities that were missing this time around.

Customer review rating 4.0/5

Lucy R. R. Couples - Confirmed reviews ALL

Had a great stay here. Good location, plenty of parking and the bed was soo comfortable.

A good location and a really comfortable bed make for a solid stay! Glad you enjoyed your visit and found parking convenient too. Thank you for sharing your feedback and for the rating.

Customer review rating 5.0/5

Kate K. Couples - Confirmed reviews ALL

A really nice hotel with pleasant staff and clean accommodation.

Lovely to hear you found the hotel clean and the team pleasant to deal with. Thank you for the perfect score, and we hope to see you again on a future visit.

Customer review rating 3.5/5

James M. Couples - Confirmed reviews ALL

We were placed on the 4th floor, air con wasn't working and room was quite cold. A replacement oil heater was given that didn't work, another was sourced. Shower took 10 minutes to warm up and the hotel all feels a bit tired and would benefit from a complete renovation. The reception area, bar and restaurant are all of a good standard and the staff were welcoming and supportive.

I am sorry the room was cold and the air conditioning and replacement heaters caused so much inconvenience. I understand your comments about the hotel feeling tired, and appreciate you being honest about where we are falling short. It is good to know the reception, bar, restaurant and team made a better impression, and that you felt welcomed and supported during your stay. Thank you for taking the time to share your experience.

Other web-users rate our hotel

  • 457 reviews 8/10 Location
  • 1,175 reviews 6.1/10 Room
  • 1,162 reviews 9/10 Service
  • 25 reviews 4.3/10 WiFi
  • 579 reviews 6/10 Cleanliness
  • 459 reviews 7.6/10 Breakfast
  • 287 reviews 6.1/10 Value
  • 258 reviews 3.9/10 Wellness Area

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