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Mercure Birmingham West Hotel 4 stars

Customer review rating 3.9/5 168 reviews

ALLSAFE approved hotel

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Mercure Birmingham West Hotel
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+ 12 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Our accommodation(s)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LOUNGE BAR

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

168 reviews

tripadvisor

TripAdvisor Rating 4.0/5

43 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel convenient for overnight business stay.

Customer review rating 4.5/5

Anonymous Business - 26/07/2021 Confirmed reviews ALL

Overnight business stay. Hotel was clean, managing the latest Covid guidance, and met my requirements.

Dear M. A., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault

Very relax and nice staff

Customer review rating 5.0/5

Marco Families - 20/07/2021 Confirmed reviews ALL

We welcomed by Yuvet. She was very helpful and kind to kids. Rooms very clean and a good design The breakfast staff very friendly and helpful Thank you to all

Comfortable stay, attentive pleasant staff and a good location

Customer review rating 4.5/5

Andy O. Couples - 19/07/2021 Confirmed reviews ALL

This was a stay still under the very last of covud restrictions. The hotel was clean and safe and the staff very pleasant and helpful. The rooms have been refurbished, ours was a deluxe room with a nespresso machine, fridge and a huge LED tv, a great bonus for the euro Cup final and bigger than my own. Only downside is that the sir conditioning is a little noisy and the bathtsp shower couldn't be adjusted. Parking is good, safe , free and plentiful. It's handy straight off J1 of the M5 and with just a five minute walk to buses in West Brom and Birmingham or 15 mins walk to the metro tram stop. Overall, a very good 2 night stay and was value for money. I would return again.

Very Nice Hotel

Customer review rating 5.0/5

Taranjeet H. Families - 19/07/2021 Confirmed reviews ALL

Hotel was very nice and in a great location. I look forward to visiting again.

Customer review rating 3.0/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

It was ok. The plug sockets didn't work in my room leaving me with my telephones on low battery the next morning. I rang reception 3 times, no one answered, therefore, I had to have a shower, but not wash my hair as I needed hair dryer and straightners. I then had to go yo reception, who in fairness did sort out the issue, but too late for me.

Stop over

Customer review rating 3.5/5

Mike Couples - 14/07/2021 Confirmed reviews ALL

Hotel fine but no request to scan NHS QR code and lots of people in hotel not wearing face coverings, which was a concern.

Good Overnight Stay

Customer review rating 4.5/5

Roger W. Business - 04/07/2021 Confirmed reviews ALL

I was attending a workshop at the hotel, so stayed the previous evening - really helpful reception staff and good breakfast and excellent catering for the workshop too. Hotel is well situated for Sandwell Country Park too - I really enjoyed my brief stay.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault

Well, located great service

Customer review rating 4.0/5

Anonymous Friends - 02/07/2021 Confirmed reviews ALL

Everything was great with the exception of the food quality at dinner. The pasta dish and pizza dishes were of a poor standard.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. anyway, I am sorry that you didn't appreciate our food, I will rise your feedback to our head chef and will work on eat and I expect we will be able to offer you something better for a next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault Front Office Manager

Good value for money

Customer review rating 4.5/5

Dr S. O. Families - 21/06/2021 Confirmed reviews ALL

First time we stayed at Mercure. I tested the ground with initial booking for 2 days. I stayed 3 days more. The ambience was calm. The hotel was remarkably very clean. The beddings and towels were snow white.The staff were all nice but the outstanding in diligence and enthusiasm was Kelly at the Dining Hall (Breakfast 20th June 2021) . She was cheerful courteous and ever ready to help. Many thanks to her. The only thing that needs looking into with the restrictions of Housekeepers due to Covid is the removal of refuse bins from the rooms. May be a larger bin will be helpful if it is not practical to remove waste bins Daily. Thank you all. We will come again.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault Front Office Manager

Bad Luck Stay

Customer review rating 2.0/5

Dave Couples - 08/06/2021 Confirmed reviews ALL

Lovely looking hotel, I'd say recently updated and same for our room. However the aircon wasn't working in our room. We reported but only got a reply after we'd gone to bed and turned phones off. The room was so hot we had to open the window, only to find a group of rowdy Scots we're drinking in the patio area in front of the hotel. By 2:30am we'd had enough and found message on the phone saying we could swap rooms - too late. Finally the noise stopped and temperature started to drop but using the hotel as a stopover proved pointless, we'd have been better off driving through the night. Even the 'wake up' shower was fruitless, no water pressure so the rainfall shower was no more than a sprinkle. Breakfast also average, food was dry having been sat in warmers for too long. Looks are sometimes deceiving.

Dear DAVE B., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerry Reception

Disappointed

Customer review rating 3.0/5

Sarah &. M. P. Families - 06/06/2021 Confirmed reviews ALL

We arrived to find we had to book a pool slot which we didn't know on arrival, only because I asked. I rang them and the guy was very friendly and booked us two slots as I had said I had chosen the hotel for its pool and jacuzzi. The jacuzzi wasn’t on as it said it was being cleaned not sure why it was being cleaned when the pool was open so that was disappointing as that’s what we were looking forward to after a day of shopping … In our first room the taps in the Bath didn’t work but they moved us very quickly just thought the taps should be checked regularly…the decoy does room the shower head was a lovely big one but with no real pressure which was a shame :( All the staff we came across we lovely and very friendly though

Good stay

Customer review rating 4.0/5

Zara Couples - 24/05/2021 Confirmed reviews ALL

The signal on the tv was appalling however friendly staff

Great stay.

Customer review rating 5.0/5

Paul Business - 19/05/2021 Confirmed reviews ALL

Average hotel but staff lovely, very welcoming and genuinely warm.

Well located

Customer review rating 4.5/5

Julie D. Couples - 09/05/2021 Confirmed reviews ALL

Staff very welcoming and helpful. Good standard food and accommodation

Great Hotel and well located

Customer review rating 5.0/5

Stephen P. Business - 23/04/2021 Confirmed reviews ALL

Even better than last time, love the make over, all smells clean and new, thanks

Dear Stephen P., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Well Located

Customer review rating 4.5/5

Jeff Business - 11/03/2021 Confirmed reviews ALL

Good service as usual in these strange times

Dear JEFFREY E., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley
Customer review rating 4.0/5

Anonymous Business - 27/02/2021 Confirmed reviews ALL

Work stay during Corona virus lockdown. Pleasant stay considering the circumstances. Staff polite and efficient, food was on offer from the restaurant, it worked well under the restrictions.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayne

my stay at mercure birmingham west hotel

TripAdvisor rating 5.0/5

Annette N 11/11/2020 TripAdvisor review

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

Very pleasant stay

TripAdvisor rating 5.0/5

stephen772 02/09/2020 TripAdvisor review

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

West Bromwich hotel.

TripAdvisor rating 4.0/5

martincE9494YO 06/02/2020 TripAdvisor review

Overall a very enjoyable stay... public areas and bedrooms have been refurbished to a high standard. Restaurant fine, breakfast excellent value for a cooked meal. Just needs the swimming pool and spa/gym to be completed and re-opened in order to offer the complete package.

Dear MartinE9494YO, Thank you for your review. We are glad that you enjoyed your stay and wuill let you know when the leisure club is back open after a much needed refurbishment.

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