Mercure Birmingham West Hotel 4 stars
Customer review rating (ALL Rating) 3.9/5 287 reviews
B70 6TU WEST BROMWICH
BIRMINGHAM At 32km / 20 miles
M5 JUNCTION 1 At 0km / 0 miles
HAWTHORNS At 1km / 1 miles
SANDWELL AND DUDLEY At 3km / 2 miles
Check-in from - Check out up to
Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
907kevanh Families - TripAdvisor review
Had a room booked through booking.com. Wen we arrived there was only 1 room booked not 2. Arita was amazing and sorted us out very swiftly. Hotel was nice and the rooms were clean and quiet. The food was also nice a little pricey but very tasty
Dear 907kevanh, Thank you very much for the 5 stars rating. It is rewarding to read that you enjoyed your stay and we will pass on your kind comments to Arita. We look forward to welcoming you back again in the future. Kind regards, Rad / Front Office Team
Nice hotel facilities not working
Customer review rating 1.5/5
Ellis D. Business - Confirmed reviews ALL
Wi-Fi not working, air con not working and the swimming pool not working
Well Located for our needs.
Customer review rating 3.5/5
John D. Couples - Confirmed reviews ALL
Receptionist was excellent and welcoming The room was very clean with comfortable beds. The configuration of the Bathroom is bad, making it not easy to get in and out of the shower. The shower screen can not be moved outwards as it is prevented from doing so by the wash basin.
Dear John, We are grateful to you for the time taken to provide your feedback. Please accept my apologies about the wifi issues during your stay. It is rewarding to read that you enjoyed your stay overall and I will pass on your kind comments to reception team. We look forward to welcoming you back again soon. Sincerely, Rad / Front Office Team
Customer review rating 1.5/5
Y. Business - Confirmed reviews ALL
Poor hotel, very noisy, you can hear your neighbour using the toilet! WIFI not working on night of stay, air con had a fault code and gym equipment was mostly out of order. Food was very good. Avoid on night of a home West Bromwich match as parking is somewhat troublesome.
Dear Mr Y. We are really sorry to see from your scores that you were disappointed with your experience I have reported your feedback to the relevant departments in order to take the appropriate measures to address the problem and prevent future occurrence. Sincerely, Rad / Front Office Team
Customer review rating 4.5/5
Phil S. Couples - Confirmed reviews ALL
Having seen some mixed reviews for the hotel, I didn't have high expectations - but I was pleasantly surprised. Yes, it doesn't look much from the outside, but the public areas were tastefully decorated, and our room was clean, comfortable and quiet (despite the hotel's proximity to the M5). Perhaps other rooms do have issues (we had chosen a more expensive Privilege room) but I can only report on our experience, which was good. We had a meal in the bar, which was nothing special but absolutely fine, and a good choice for the buffet breakfast (as well as cooked-to-order options on the weekday morning). And as others have said, the staff were excellent - very helpful and always with a friendly smile. No, it's not a 5* hotel, and there are a few "rough edges" (our TV was hung at an angle) but for what it is, we had no complaints.
Dear Phil, Thank you for taking the time to leave a positive and detailed feedback. It is rewarding to read that you enjoyed your stay and we will pass on your kind comments to our team. We would be delighted to welcome you back on another occasion. Sincerely, Rad / Front Office
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