Mercure Birmingham West Hotel

Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 287 reviews

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Hotel extras

  • Perfect location for Birmingham 2022 Commonwealth Games venues

  • Pets Welcome

  • Just 20 miles away from Birmingham International Airport

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

ALLSAFE approved hotel

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS:52.513438, -1.976012

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  287 reviews

TripAdvisor Rating  4.0/5  96 reviews


TripAdvisor rating 5.0/5

907kevanh Families - TripAdvisor review

Had a room booked through Wen we arrived there was only 1 room booked not 2. Arita was amazing and sorted us out very swiftly. Hotel was nice and the rooms were clean and quiet. The food was also nice a little pricey but very tasty

Dear 907kevanh, Thank you very much for the 5 stars rating. It is rewarding to read that you enjoyed your stay and we will pass on your kind comments to Arita. We look forward to welcoming you back again in the future. Kind regards, Rad / Front Office Team

Nice hotel facilities not working

Customer review rating 1.5/5

Ellis D. Business - Confirmed reviews ALL

Wi-Fi not working, air con not working and the swimming pool not working

Well Located for our needs.

Customer review rating 3.5/5

John D. Couples - Confirmed reviews ALL

Receptionist was excellent and welcoming The room was very clean with comfortable beds. The configuration of the Bathroom is bad, making it not easy to get in and out of the shower. The shower screen can not be moved outwards as it is prevented from doing so by the wash basin.

Dear John, We are grateful to you for the time taken to provide your feedback. Please accept my apologies about the wifi issues during your stay. It is rewarding to read that you enjoyed your stay overall and I will pass on your kind comments to reception team. We look forward to welcoming you back again soon. Sincerely, Rad / Front Office Team

Poor hotel

Customer review rating 1.5/5

Y. Business - Confirmed reviews ALL

Poor hotel, very noisy, you can hear your neighbour using the toilet! WIFI not working on night of stay, air con had a fault code and gym equipment was mostly out of order. Food was very good. Avoid on night of a home West Bromwich match as parking is somewhat troublesome.

Dear Mr Y. We are really sorry to see from your scores that you were disappointed with your experience I have reported your feedback to the relevant departments in order to take the appropriate measures to address the problem and prevent future occurrence. Sincerely, Rad / Front Office Team

Pleasantly surprised

Customer review rating 4.5/5

Phil S. Couples - Confirmed reviews ALL

Having seen some mixed reviews for the hotel, I didn't have high expectations - but I was pleasantly surprised. Yes, it doesn't look much from the outside, but the public areas were tastefully decorated, and our room was clean, comfortable and quiet (despite the hotel's proximity to the M5). Perhaps other rooms do have issues (we had chosen a more expensive Privilege room) but I can only report on our experience, which was good. We had a meal in the bar, which was nothing special but absolutely fine, and a good choice for the buffet breakfast (as well as cooked-to-order options on the weekday morning). And as others have said, the staff were excellent - very helpful and always with a friendly smile. No, it's not a 5* hotel, and there are a few "rough edges" (our TV was hung at an angle) but for what it is, we had no complaints.

Dear Phil, Thank you for taking the time to leave a positive and detailed feedback. It is rewarding to read that you enjoyed your stay and we will pass on your kind comments to our team. We would be delighted to welcome you back on another occasion. Sincerely, Rad / Front Office

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Other web-users rate our hotel

  • 182 reviews 8.7/10 Location
  • 677 reviews 6.1/10 Room
  • 591 reviews 8/10 Service
  • 25 reviews 4.7/10 WiFi
  • 326 reviews 6.3/10 Cleanliness
  • 176 reviews 7.5/10 Breakfast
  • 101 reviews 6.8/10 Wellness Area
  • 69 reviews 7.9/10 Pool

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