Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 658 reviews

Mercure Birmingham West Hotel - Image 1
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Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

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Room 1

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  658 reviews

Customer review rating 4.5/5

Keith P. Families - Confirmed reviews ALL

We are glad everything came together so well during your stay. “Can’t fault it” is probably the best summary we could ask for. Thank you for choosing us and for taking the time to share it.

Customer review rating 2.0/5

Patricia C. Couples - Confirmed reviews ALL

Thank you for taking the time to provide such a detailed account of your stay. Having stayed with us previously, we are particularly sorry that this visit left you with such a different impression. The room temperature is clearly the biggest issue here. Spending four nights in a warm basement-level room with ineffective air conditioning, limited airflow and no realistic option to open the window would be extremely uncomfortable. We are also sorry that your experience at reception did not meet the standard of courtesy you expected, and we will share those comments with the team. We are equally sorry to hear about the theft of your vehicle's rear number plate. While the car park has CCTV and security patrols, these measures cannot guarantee that incidents will not occur, and we understand how frustrating this must have been, particularly when you were also paying for parking. Your comments regarding the forecourt, signage, accessibility and recycling arrangements have also been noted for the relevant teams to review. It is disappointing to see such a significant change from your previous experiences with us. We appreciate you raising everything so comprehensively and hope we can address the issues within our control.

Customer review rating 3.5/5

Krishna K. Couples - Confirmed reviews ALL

Thank you for the feedback. We understand the frustration of arriving without some of the conveniences you expected, particularly USB charging and a fridge. These are not currently standard features in every room, but we appreciate that they would make a stay more convenient. We will take your comments on board as we review what guests need from their rooms.

Customer review rating 4.0/5

Michael W. Couples - Confirmed reviews ALL

Thank you for choosing us and for taking the time to share your experience. A smooth online check-in followed by a friendly welcome is a good way to start a stay. We are pleased the location worked well for you too.

Customer review rating 4.5/5

Powell S. Business - Confirmed reviews ALL

Thank you for the 90/100 and, more importantly, for continuing to choose us. It means a lot when a returning guest can say that the experience has remained consistently clean, comfortable and welcoming. We are pleased the food and team have continued to hit the mark as well. You are right that the parking arrangement has changed. Parking is now subject to a separate charge, which is why you encountered the £10 fee on this visit when you had not on previous stays. We appreciate that this may have come as a surprise after several visits with us.

Other web-users rate our hotel

  • 446 reviews 8/10 Location
  • 1,153 reviews 6.2/10 Room
  • 1,137 reviews 9/10 Service
  • 32 reviews 3.8/10 WiFi
  • 587 reviews 5.9/10 Cleanliness
  • 453 reviews 7.7/10 Breakfast
  • 277 reviews 6.1/10 Value
  • 252 reviews 3.6/10 Wellness Area

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