Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 477 reviews

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Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  477 reviews

TripAdvisor Rating  4.5/5  455 reviews

Certificate of excellence 2024

A lovley visit to celebrate our wedding anniversary

TripAdvisor rating 5.0/5

Hayley J Friends getaway - TripAdvisor review

10 out of 10 this is the best hotel hotel we have stayed in the staff are very helpful and very good customer service the rooms are lovley the food is lovley we celebrated our 7th wedding anniversary celebrations there and they could not look afus enough

Great experience

TripAdvisor rating 5.0/5

Aran S TripAdvisor review

I came to see Anita Aheer for a sports massage in which I received a very holistic and relaxing experience. Highly recommend. Upon arrival I was greeted by Stefane and Macij who were very welcoming and professional. This is a great location with easy access parking. The rooms were very clean and there are fantastic amenities. Look forward to my return in the near future.

Thank you so much for your wonderful feedback! We’re thrilled to hear that Anita provided you with such a relaxing massage experience and that you felt welcomed from the moment you arrived. We look forward to welcoming you back to Mercure Birmingham West in the near future.

Amazing stay

Customer review rating 5.0/5

S B. Friends - Confirmed reviews ALL

4 couples stayed for the night, amazing stay! Staff could not do enough for us, rooms were perfect

Dear Stephanie, Thank you so much for this wonderful feedback! We hope to see you again very soon. Sincerely, Rad / Front Office

Great location, good restaurant food with friendly and helpful staff.

Customer review rating 3.5/5

Simon Couples - Confirmed reviews ALL

Booked for two consecutive nights via the website but at different times. Rang in advance to explain the original one night had been extended. Hotel unable to add second night, so had to book through website. Added notes to ask for a quiet room, near a lift with the same room for both nights. On arrival, they had identified the quiet room request, but not the need for a quiet room near a lift to reduce the amount of walking, or the same room for both nights! Was asked to return to reception after our first night to see whether we could remain in the same room. Unable to get heating in room to work on first night. Was supplied with plug in radiator for second night by housekeeping. The cleaner was aware that there was a problem with the heating in our room! Unfortunately, on second night, there was a problem with the water in the hotel. Our room was without hot water and we were supplied with one small bottle of mineral water to use for tea and coffee facilities. Staff however, were very helpful whilst we were there and made every effort to sort out our many problems.

Dear Simon, We are grateful to you for the time taken to provide your score. Your feedback will always be an encouragement for us, as we strive to continuously improve the quality of our services. Sincerely, Rad / Front Office

Amazing hotel with amazing staff

TripAdvisor rating 5.0/5

chris s TripAdvisor review

We arrived late on the friday night of 25th october we booked this hotel as part of the accor free bonus break for our 12year anniversary when we arrived was greated by nice polite gentleman who offered us complimentary parking as we was staff quick visit to the room to drop bags off on entering the room the room was really nice with all amenities waiting for us shortly cane down to eat in the restaurant we both ordered the fish and chips which was really good for price and taste then next morning was greeted by the amazing caroline (sorry all Staff Where brillant but can only remeber Caroline's name due to unfortunate circumstances nothing bad with this lady just the same name as my late mother) the next day caroline greated us again with a smile and ask if we would like any eggs before we evan sat down she is su ch an amazing lady and such an amazing asset to the company overall we had a fanstacic time and would defo be back again in the future

Dear Chris, Thank you for the amazing review , we really appreciate it. I am very happy to read, that you enjoyed your special day with us. See you next time! Sincerely, Rad / Front Office

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Other web-users rate our hotel

  • 333 reviews 8/10 Location
  • 955 reviews 6.6/10 Room
  • 836 reviews 8.5/10 Service
  • 23 reviews 5.7/10 WiFi
  • 450 reviews 5.5/10 Cleanliness
  • 340 reviews 7.6/10 Breakfast
  • 235 reviews 5.7/10 Value
  • 178 reviews 5.7/10 Wellness Area

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