A pleasant stay in a clean and modern hotel, some slight improvements necessary to achieve an excellent rating. Comfortable.room,.friends staff, good breakfast and good swimming pool.

I always enjoy my stay at the Mercure hotel in West Bromwich. My only complaint is my request to stay on certain floors and rooms is always ignored by staff. Especially when I know the rooms I've requested are not being used.

Great staff, especially barman, great curry

Fantastic to choose a breakfast, eg eggs royale. Preferable to helping yourself to the cooked breakfast aspect.

Not really happy the Internet connection was terrible

Stayed over the weekend as l work for Accor ,hotel was a little far out to where we needed to be but a taxi ride was ok ,this hotel is amazing staff so friendly hotel was super clean I will definitely be staying again and will also recommend it to friends & family, Thanks to all the mercure staff have a lovely Christmas & all the best for 2022.

Bedrooms are fine. Not having a telephone in the room makes it really uncomfortable for your guest. Food is poor. Waited 1.5 hours for lunch on the Saturday with no communication from the catering staff. Receptionist were both pleasant and helpful. There was no shower gel in bathroom.

one night stay following a football match at WBA, we had an evening meal in the restaurant and breakfast

our room had a small bath and no shower, which was uncomfortable and not a pleasant experience as we’re both tall. Toiletries in the bathroom was for 1 person so had to ask multiple times for more shower products, also the room didn’t have an iron and ironing board. Ordered a drink at the bar and the lemons were mouldy and rotten so that already made me uneasy about breakfast, then at breakfast a fried egg had a hair strand on it which I returned, the kitchen staff didn’t apologise, she just gestured to me to throw it in a cup she was holding. At the pool, we were told the showers only had cold water because the boilers had broken, now it’s winter and considering the fact that at this time our room had no showers we had to go for breakfast after a swim without a shower at this rate we had to ask the receptionist (Mairita) to change our rooms to another one that had a shower, she made our stay better as she was so pleasant, friendly and willing to help. For a weekend stay at the highly reputable Mercure, I really wasn’t expecting a lot of issues and food hygiene concerns, the only thing that made our stay bearable was the receptionist who went above and beyond.

The booking process was simple and efficient. There are limited photos online of the hotel. Upon arrival I was informed that checkout was 11am rather than 12noon on the booking. So in effect paying the same for less time!! This is a 4 star hotel. I do not understand why security are posted at the end of corridors 24/7 we found this very unsettling and led to an anxious night's sleep for my girlfriend. I have never felt unsafe in a hotel let alone a 4 star hotel. No reason was given for the added security. If the hotel is operating as a halfway house and this is the reason for security then why are these guests mixed with those paying £125 per night. I have paid less in the centre of London for a nicer hotel. Very disappointed. Cleanliness of communal spaces was poor. Ther room itself was adequate but the sink did not drain. The drinks from the bar were limited and poorly presented. It's telling the food quality of the venue when you have guests ordering mcdonald's and eating in the bar area. Overall I am extremely dissatisfied with my experience and am seeking compensation for my terrible stay.

rooms comfy good staff as expected from mecure. However. the state of the hotel corridors etc as a result of the refugees not giving a care was unacceptable. i really felt sorry for the cleaning staff. It was shocking

Have stayed at this hotel many times. Have always found the staff very helpful. Had no kettle in our room so had to go to reception to get one

Was welcomed by friendly receptionist & had a comfortable clean room but shower was terrible. It leaked at shower head fitting point which reduced pressure and could not adjust angle of shower head so couldn't shower properly which was frustrating.

Comfortable beds, good customer service, good breakfast

Very Close to the WBA Stadium, very friendly, Bar very Nixe, great breakfast, would come back