Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 693 reviews

Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Book this hotel
Room 1

Enjoy our newly refurbished, locally inspired Classic Room with double bed, complimentary WiFi, laptop safe, rainfall shower and a 40" flat screen TV with Freeview.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)

Stay in a Standard Room with a double bed, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
2
Area
From 17 / 182 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk

Enjoy our newly refurbished locally inspired Compact Room with small double bed, complimentary WiFi, laptop safe, rainfall shower, 40" flat screen TV with Freeview, USB sockets, air conditioning, tea and coffee making facilities.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk

Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, and 40" flat screen TV with Freeview.

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk

Stay in a standard room with 2 single beds, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
2
Area
From 17 / 182 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk

Stay in a Standard Room with a single bed, en suite bathroom, complimentary high speed WiFi, TV, safe, hairdryer and access to our Spa.

Max. number of persons
1
Area
From 14 / 150 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 168 rooms
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • 168 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

15 Meeting rooms

Well-being

Swimming Pool

  • Covered
  • On site

Hotel Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Massage
  • On site
  • Outdoor parking
  • Public
  • 300 parking spaces
  • Parking pricing: 11.65 10 GBP Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places
  • Truck parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Cooking style
Regional
Capacity
160
Accessibility
Accessible service

Other informations

Services

  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.

Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.

Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.

Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  693 reviews

Customer review rating 3.5/5

Paul T. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Nathan C. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Magdaleinea E. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Jackie V. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Elizabeth S. Families - Confirmed reviews ALL

It sounds like the room itself made for a very comfortable night, and I am glad the bed, bedding and pillows helped you get an excellent night’s sleep. The polite and professional service from the team is also lovely to see mentioned. I am sorry the burger was disappointing, particularly after a long journey and late arrival. The missing shower cap is a smaller point, but I understand why you would have expected one to be available as part of the bathroom amenities.

Customer review rating 5.0/5

Nathan C. Couples - Confirmed reviews ALL

Great hotel comfy beds lovely staff will always recommend

Customer review rating 1.0/5

Magdaleinea E. Families - Confirmed reviews ALL

As I disabled person I rang the hotel and requested a suitable room I was asked if I preferred a bath or shower I explained that I had mobility problems and was unable to step up into a bath the said they they would give me a room with a shower. What they failed to tell me is that the shower had a high profile base therefore I would have to step up into it similar to a bath. I complained to reception but got the brush off saying that it’s a normal shower however when I returned to the reception armed with a photo of the shower I was told that they only had 1 room suitable but it was occupied but I could change in 2 days considering I was only staying for 3 nights I declined and said don’t worry I’ll just post my photos and walked off to the restaurant for dinner.as I sat down the receptionist was behind me she then started to say that I didn’t request a room for my need to which I replied I rang the hotel she then said there are no records of my call I replied I rang from my mobile and could bring up the call log and if my request was not logged then it’s not my fault. I then disengaged and ordered my meal. The show was dangerous not only did it have an extremely high profile base it was also very slippery the hand rail was in the wrong place therefore you couldn’t hold on to it as you were exiting the shower. What I had to do in order to use the shower was to sit on the shower base with towels to avoid a accident and lawsuit. Would not be staying again and would not recommend this hotel to anybody with mobility issues.

Customer review rating 5.0/5

Jackie V. Couples - Confirmed reviews ALL

Perfect .calm peaceful. Relaxing.

Customer review rating 3.5/5

Elizabeth S. Families - Confirmed reviews ALL

Arrived too late to enjoy the pool. :( but we mamaged to have supper, we both had the burger, but mine was not to my liking at all. It looked and tasted bad which was a shame. We both had an excellent nights sleep. Bed, bedding and pillows were great. The rainfall shower would have veen more enjoyable with a shower cap amenity in the bathroom ( which was missing). Staff very polite and professional. Breakfast in the morning was good. Thank you.

It sounds like the room itself made for a very comfortable night, and I am glad the bed, bedding and pillows helped you get an excellent night’s sleep. The polite and professional service from the team is also lovely to see mentioned. I am sorry the burger was disappointing, particularly after a long journey and late arrival. The missing shower cap is a smaller point, but I understand why you would have expected one to be available as part of the bathroom amenities.

Customer review rating 5.0/5

Ann T. Business - Confirmed reviews ALL

We enjoyed a very nice stay, nice clean room, very quiet at night, good food in the evening.

It is great to know you enjoyed your time with us, and thank you for the perfect rating.

Customer review rating 4.5/5

Peter K. Couples - Confirmed reviews ALL

We have stayed in this hotel before, but this was by far the best. The food has improved greatly. We were upgraded according to our status and the staff were invariably helpful and approachable. A word of praise for Marieta (?) on the front desk

It is particularly pleasing to hear that this was your best stay with us so far. The comments on the food are a great compliment to the kitchen team, and it is equally good to know that the service remained friendly and approachable throughout your visit. And yes, I believe you mean Mairita on the front desk. I will make sure she sees your kind mention.

Customer review rating 3.0/5

Laurie S. Business - Confirmed reviews ALL

Ok stay. AC didn't work plus no draft beer at the bar.

An “OK” stay is fair given the issues you encountered. Having no air conditioning and finding that draft beer was unavailable would certainly have taken away from the experience, particularly if you were expecting both to be available. I am sorry these two points left you disappointed.

Customer review rating 5.0/5

Tina P. Couples - Confirmed reviews ALL

Check in was easy, the hotel is conveniently located just off the M5. All of the staff were really friendly and helpful

A very welcome 10/10. It is great to know the hotel worked well for your journey and that you found the check-in straightforward. Even better that the friendly service was consistent across the team.

Customer review rating 4.5/5

Therese H. Business - Confirmed reviews ALL

See comments above

A 9/10 is very much appreciated. The suggestion of smaller meal portions is a useful one, and I am sorry the in-room safe caused some difficulty during your stay. I hope everything else about your visit was straightforward and enjoyable.

Customer review rating 4.5/5

David S. Friends - Confirmed reviews ALL

Enjoyed meals loved the attitude of the staff will definitely come again

It is always a pleasure when the food and the people leave the strongest impression. The comments about the attitude of the staff are particularly nice to read, and I am very pleased to hear you are already planning another visit.

Customer review rating 5.0/5

Lanre A. Families - Confirmed reviews ALL

Staff were courteous and breakfast was filling and tasty

“Slept like a baby” is always a good sign! It is great to know you had a comfortable night and that the breakfast set you up well for the day. The kind words about the courtesy of the staff are much appreciated too.

Customer review rating 4.0/5

Linda W. Couples - Confirmed reviews ALL

The staff were helpful and welcoming. Our room met our expectations (although a second chair would have been useful). The restaurant was busy but staff made a table available as quickly as possible, unfortunately there was then a long wait but we enjoyed the meal once it arrived. Seating in the bar and lounge could have been more comfortable and relaxing, so we retired to our room quite early. We would have liked to try the pool but time didn't allow, perhaps if we return in future. I had paid for parking and confirmed this allowed our car to remain beyond the time we vacated our room, important as the purpose of our visit was to attend a football match, within walking distance. Due to traffic congestion (worse than normal for a matchday we were told) there was a substantial wait to exit the car park, however the mature trees around the car park gave shade and made for pleasant surroundings while we waited.

There is a lot of useful detail in this review, and it is good to see that the welcome from the team and the room itself met your expectations. I also appreciate the positive comments about the restaurant team, particularly given how busy it was, and the trees around the car park getting an unexpected mention! The points about the additional chair, lounge seating and the wait for the meal are fair observations. I am also pleased that the parking arrangement worked for your matchday plans, even if getting out of the car park afterwards proved rather more of a challenge than expected.

Customer review rating 3.5/5

Nora H. Friends - Confirmed reviews ALL

There were only 2 plug sockets in the room and none near the bed for the phone or tablet. Nearest socket was for the kettle. Third socket didn't work at all and that was outside the bathroom! Loads of parking but our event was booked to finish at 2.30, parking expires at 12. Worried about parking tickets, I did extend it but only found out when I asked on checking out. Breakfast food kept running out, empty mushrooms, empty sausage containers, cheese reduced to one cheese and brie not replenished. It was as if they weren't ready for a big group. The lady who did my booking was exemplary and a massive credit to the hotel. She was the shining star and I did thank her whilst there.

There are several fair points here, particularly the lack of a working socket near the bed and the parking arrangements around an event that was scheduled to finish later than the standard parking period. I can understand why that would have caused some unnecessary worry. The breakfast service also clearly fell short, with items not being replenished quickly enough for a larger group. It is, however, fantastic to see such strong praise for the member of our team who handled your booking. Being described as the “shining star” is quite a compliment, and I am pleased you were able to thank her personally during your stay.

Customer review rating 4.0/5

Benham C. Friends - Confirmed reviews ALL

friendly staff good facilities

It is good to know you found the hotel clean and comfortable. The positive comments about the staff and facilities are appreciated, and thank you for the rating.

Customer review rating 5.0/5

Seamus K. Couples - Confirmed reviews ALL

Second visit and very happy with everything at this hotel beds are comfortable staff amazing great food and amazing breakfast choices.also lots of local restaurants great gym n swimming pool

Coming back for a second visit and leaving with a perfect score is a great compliment. It is clear the hotel continues to work well for you, and the kind words about the staff are especially appreciated. Thank you for choosing to stay with us again and for such a generous recommendation.

Customer review rating 4.5/5

Gerard A. Business - Confirmed reviews ALL

Room compact warm lovely shower It would be useful to have a 2nd handrail exiting the shower

Good to hear the room was comfortable and that the shower was a highlight. The suggestion about having a second handrail when exiting the shower is a sensible one, and I appreciate you mentioning it.

Customer review rating 5.0/5

Li G. Business - Confirmed reviews ALL

I came as part of a convention which I was part of the convention committee. I stayed for 3 nights. The hotel staff couldn't help us any more than they did! Lovely comfy bed. Yummy food. Roll on next year!

That is a fantastic review to receive. I am particularly pleased that you were comfortable throughout and enjoyed the food as well. We will be very happy to see you all again.

Customer review rating 3.5/5

Nick P. Families - Confirmed reviews ALL

One night stay, ok room but not sure why the privilege room is more expensive, I’d just choose a normal priced room next time. Drinks are super expensive, almost £14 for a small takeaway coffee, a water and a small red bull. Staff friendly 👍🏼

It sounds like the hotel did the job for a convenient one-night stay, although I can understand your point about the difference in price between the Privilege and Standard rooms. The drinks pricing is also clearly something you found hard to justify. Good to hear that the staff were friendly, and we appreciate the honest score.

Customer review rating 5.0/5

David P. Friends - Confirmed reviews ALL

Attending Convention, room was well prepared and my needs met. Reception, room was comfortably serviced, restaurant and bar staff were friendly and patient.

It sounds as though the whole stay came together nicely, from having the room ready for your convention through to the service in the restaurant and bar. It is particularly good to hear that the team remained friendly and patient throughout your visit, and that reception were able to make sure everything you needed was in place. A very welcome 10/10, and one I will be pleased to share with the different teams involved.

Other web-users rate our hotel

  • 457 reviews 8/10 Location
  • 1,177 reviews 6.1/10 Room
  • 1,140 reviews 9/10 Service
  • 32 reviews 3.8/10 WiFi
  • 591 reviews 5.8/10 Cleanliness
  • 460 reviews 7.6/10 Breakfast
  • 283 reviews 6/10 Value
  • 255 reviews 3.7/10 Wellness Area

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