Mercure Swansea Hotel 4 stars

The Receptionist was very welcoming and efficient and took the trouble to respond positively to my request for a quiet room.. The room was well appointed and very clean and tidy. Only minor grouse was the "armchair" in the room would be better suited to a doctor's waiting room as it was not really of a design that to allowed relaxation. Breakfast offering was good and extensive and efficiently ran. Overall the stay was fine and suited my purpose. However in a hotel of this size and design can seem somewhat impersonal but all staff I met were helpful and pleasant - this helps!!

We were given a warm friendly welcome when we check in. Our room was clean and comfortable and everything that we needed was available. There was a good choice on the Restaurant menu and reasonably priced Breakfast was self service with plenty of choice. The waiting team were really helpful and friendly making a good overall experience. In the morning l met the room service team while taking my dog for his morning walk. They greeted me with a good morning and a pleasant smile. The receptionist was really helpful while checking out giving some useful information on the local area and some deals the the Hotel offered The Hotel is conveniently situated making trips to the city, the Gower,M4 easy. I was so impressed with the Hotel. I have Joined the Mercure / accor Club We will certainly be staying there in the future.

I stayed for work purposes and find the hotel relatively convenient, rooms are clean and comfortable. The staff are friendly. I wish the room service menu had more on it though

Pillows hard and lumpy toilet, not flushing properly and duvet too heavy. Dinner was half cooked tough lamb with very el dente vegetables other meal was chicken with some bacon inside that was 'off' and very funny tasting mixed vegetables (went to room and was immediately sick). Breakfast items were missing off counter and bacon stone cold. Health suite good but not told about lockers in changing rooms for personal items.

Very enjoyable stay at the Mercure. Service was excellent throughout and the location ideal for work. The beds were a little uncomfortable would be my only negative comment. Came away with a bad back - although I am sure that's as much to do with age as anything.

All staff were very friendly and helpful to all requests. Chris in maintenance was very good in knowing what was happening in and around Swansea and also gave directions was never an issue to help us. Christina serviced our room most days and you could tell the days she did because it was great.

All good

Staying away by myself due to work, it is great to be able to stay in a hotel that makes you feel welcomed, with basic gym equipment and a pool to ensure that I can stick to a healthier life style. However I do not tend to use the restaurant due to lack of healthy meal choices. so eat in my room. be great addition to offer Baked Potatoes rather than chips, or better selection of salad and veg.

pleasent

Thank you for the accommodation nice stay again staff excellent, food excellent, room excellent see you next time. Regards. Paul T.

staff are helpful and friendly at reception the bar and in the restaurant. The only PROBLEM IS THE BAR IS FAR TO DEAR

It was relaxing

The staff are brilliant whether on the front desk / restaurant or at the bar, special shout out goes to Gabrielle on the front desk, Tom and Sarah at the bar / restaurant

very good

hotel was lovely, I've stayed a few times now and always friendly staff, restaurant has great food and the corporate rooms were quite good as well. everyone was always willing to help and made the stay very nice the only thing that lets them down is the gym, it's like a little home gym, you cant have more than one person is there at a time it's that small but other than that it's a nice place to stay