Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 417 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  417 reviews

Customer review rating 3.5/5

Vince G. Business - Confirmed reviews ALL

Staff were warm and friendly the food was average (not the best Breakfast I've ever had) The hotel desperately needs a full refurbishment the rooms are showing there age.

Dear Vince G., While we are very pleased to hear your check in process was smooth and our staff service were to your liking, we take onboard your feedback regarding the accommodation and we will do our upmost to ensure your next stay with us is as good as it can be possibly be for you.

Customer review rating 3.5/5

Carl A. Couples - Confirmed reviews ALL

It’s my third stay this year and I’m glad the room decor and facilities have got better, at least in the room given to me. The breakfast is great but the best part of the stay is how friendly and helpful the staff are.

Dear guest, We are thrilled to hear you enjoyed your stay with us, especially in regards to your service and accommodation. Also, while we are disappointed to know your booking experience wasn't as smooth as you would have hoped, we would like to remain optimistic this can be rectified in the future.

Customer review rating 1.5/5

Ian C. Business - Confirmed reviews ALL

Even though the hotel knew I was going to be late arriving they gave my room away and offered me a totally different room to what I had booked and paid for

Dear Ian, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by giving away your room despite knowing about your late arrival. Your feedback is invaluable, and we will address this issue to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Best regards, The Mercure Swansea Hotel Team

Customer review rating 1.5/5

Tara M. Business - Confirmed reviews ALL

I got burnt in the shower when the room next to mine used their cold water whilst i was showering . I could hear people talking - at one point I thought someone was in my room, it was quite scary. i could hear people walking past my room as the floor boards were noisey. Next door were in and out of their room until 3 am so I had no sleep door was banging. I could hear them going to the toilet also walls are extremely thin!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Customer review rating 4.0/5

William J. B. Couples - Confirmed reviews ALL

All good. Room a little dated by comparison with your French hotels.

Dear William, Thank you for taking the time to share your experience with us. We're glad to hear that overall, your stay was enjoyable and that our team made a positive impression. We appreciate your feedback regarding the room's condition and dining experience; we will certainly look into these areas for improvement. Your insights are invaluable as we strive to enhance our services for all guests. We hope to welcome you back soon! Best regards,

Other web-users rate our hotel

  • 259 reviews 9.2/10 Location
  • 678 reviews 5.8/10 Room
  • 616 reviews 9.2/10 Service
  • 9 reviews 9.5/10 WiFi
  • 334 reviews 6.1/10 Cleanliness
  • 271 reviews 8.6/10 Breakfast
  • 198 reviews 4.1/10 Amenities
  • 158 reviews 5.6/10 Vibe

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