Hotel for travellers looking for local and authentic experiences
Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, return to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink in the bar. Please note, we operate a fully cashless environment for your convenience and security. All payments must be made by card or contactless methods.
The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar.
Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away. We are accepting Christmas Dining & Party bookings! Get in touch to discuss more.
Welcome, we're thrilled to have you stay with us at Mercure Swansea. Enjoy the picturesque Welsh countryside & all the amenities our hotel has to offer. Let us know if there's anything we can do to make your stay more comfortable.
Mr Ian HARDING JONES, Hotel Management
Gear guests! Please be advised that the hotel pool is no longer available. We are sorry for any inconsistencies caused.
Hotel extras
Located just three miles from Swansea city centre
Feel Good Health Club with a fitness suite.
The Brasserie restaurant serves international cuisine
9 meeting rooms which accommodate up to 120 guests
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
Classic room with 1 double bed
, Room 2 :
Classic room with 2 single beds
Room
Classic room with 1 double bed
Photo out of - Classic room with 1 double bed
Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Photo out of - Classic family room for 2 adults and 1 child
Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.
Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.
THE BAR
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Other informations
Payment
Cash
After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.
Breakfast
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Hot Breakfast
Cold breakfast
Restaurant
The Brasserie
Breakfast served from 07:00 - 09:30 Monday to Friday, 07:30 - 10:00 Saturday and 08:00 - 12:00 Sunday.
Fitness center
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On site
In the Health Club, you can steam clean your mind and body in our sauna or use the cardio and resistance equipment in our mini-gym to maintain your fitness programme during your stay.
For an unforgettable day, choose our romantic lakeside grounds to make your celebrations that bit extra special. The Lakeside Suite is a perfect choice, allowing you to share your special day with up to 180 of your friends and family.
For an unforgettable day, choose our romantic lakeside grounds to make your celebrations that bit extra special. The Lakeside Suite is a perfect choice, allowing you to share your special day with up to 180 of your friends and family.
No complaints about any aspect of the hotel service.
Customer review rating 4.0/5
Emma P.
Couples
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Confirmed reviews ALL
Lovely room and staff but I had requested a quiet room and we were allocated a room on the corner of adjoining corridors which entailed hearing load raucous voices and children running up and down the corridor
Customer review rating 2.0/5
Quentin J.
Business
-
Confirmed reviews ALL
A disappointing stay in comparison to other Mercure outlets. A very outdated hotel. No central heating or air con. The WiFi was patchy at best. There were no USB points
Customer review rating 0.5/5
Yoan P.
Business
-
Confirmed reviews ALL
I could not get the receipt because of an IT issue
Customer review rating 3.5/5
Carla N.
Couples
-
Confirmed reviews ALL
Confortable stay at the Mercure Swansea, but for a 4-star hotel, the rooms definitely need some improvements.
Customer review rating 4.0/5
Emma P.
Couples
-
Confirmed reviews ALL
Lovely room and staff but I had requested a quiet room and we were allocated a room on the corner of adjoining corridors which entailed hearing load raucous voices and children running up and down the corridor
Customer review rating 2.0/5
Quentin J.
Business
-
Confirmed reviews ALL
A disappointing stay in comparison to other Mercure outlets. A very outdated hotel. No central heating or air con. The WiFi was patchy at best. There were no USB points
Customer review rating 0.5/5
Yoan P.
Business
-
Confirmed reviews ALL
I could not get the receipt because of an IT issue
Customer review rating 3.5/5
Carla N.
Couples
-
Confirmed reviews ALL
Confortable stay at the Mercure Swansea, but for a 4-star hotel, the rooms definitely need some improvements.
Customer review rating 4.5/5
Anthony D. C. G.
Business
-
Confirmed reviews ALL
Stayed a few times and again enjoyed the service and catching up with the staff; particularly the front desk.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 4.0/5
Luigi D. F.
Families
-
Confirmed reviews ALL
Had to book in an emergency after being let down, great price with car parking
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 5.0/5
Justine P.
Friends
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Confirmed reviews ALL
Breakfast outstanding, great selection, brilliant service from Kelly in the restaurant very friendly and efficient, the lounge is very relaxing and inviting which is exactly what we needed definitely be back
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 4.5/5
Caroline G.
Families
-
Confirmed reviews ALL
Stayed with family and our pet dog. Room was clean and co for table. Good choice of foods for breakfast. Staff friendly and very dog friendly hotel. Overall good value for money.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 2.0/5
John L.
Couples
-
Confirmed reviews ALL
Great location for us, however room wasn’t clean and there were signs of non maintenance in the room and throughout the hotel. Lights in our room continually flickered.
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Customer review rating 4.0/5
Chris S.
Solo
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Confirmed reviews ALL
The hotel is ideally located. The staff were very good, very friendly and very attentive. My room was fine, but I think it was brighter than the Blackpool eliminations! Other than that, it was all good.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 4.5/5
Sarah B.
Families
-
Confirmed reviews ALL
Nice quiet location with plenty of parking. Rooms spacious and clean
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 3.5/5
Hill D.
Business
-
Confirmed reviews ALL
Friendly welcome, but the room was a bit tired, and the location is not so good for the town.
Breakfast was a bit limited and generic, but acceptable even if stuff ran out fairly frequently.
Choice for dinner was just pub generic, and a bit disappointing.
Dear Guest,
Thank you for sharing your feedback with us. We are glad to hear that you received a friendly welcome from our team upon arrival!
However, we are sorry to learn that several aspects of your stay did not meet your expectations. We take note of your comments regarding the room's condition and our location relative to the town center. We also apologize that the breakfast selection fell short, especially regarding items running out frequently, and that our dinner menu did not offer the variety or quality you were hoping for.
We hope you might give us another opportunity in the future to provide you with a much-improved experience!
Warm regards,
Reception Team
Customer review rating 4.5/5
Steven B.
Business
-
Confirmed reviews ALL
Excellent stay at the Mercure in Swansea for two nights to attend a conference also held at the hotel. The room and the bed were very comfortable. Everything worked and was clean. Very good breakfast too with the buffet kept fresh.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay, finding the room and bed comfortable, as well as having enjoyed your breakfast! We hope to see you again very soon.
Sincerely,
Reception Team
Customer review rating 2.5/5
Julian L.
Business
-
Confirmed reviews ALL
The hotel is in a good location for me but the rooms are starting to get very tired.
Customer review rating 2.5/5
Geoff C.
Couples
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Confirmed reviews ALL
We came to Swansea for a funeral, staying with you on Wednesday for a funeral on Thursday. Unfortunately I had a reoccurrence of a bad back and couldn't get comfortable/sleep. We left at 3am to return home, so didn't manage the funeral.
Having got to the hotel at 7 ish and leaving at 3, I can't really give a fair review
Customer review rating 5.0/5
George P.
Families
-
Confirmed reviews ALL
Enjoyable
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
The guest service team
Customer review rating 4.5/5
Dennis T.
Friends
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Confirmed reviews ALL
All pre-arranged features of our conference went to plan. The staff were all efficient and friendly. The food was very good throughout. My room was clean and comfortable apart from a few stains on the carpet.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the conference went to plan. We hope to see you again very soon.
Sincerely,
The guest services team
Customer review rating 4.0/5
Helene W.
Business
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Confirmed reviews ALL
I would tick all the boxes for this hotel. However, like many hotels, it has not yet quite got things right for dog owners.
To make it an excellent destination for those travelling with dogs, I would like to see a dedicated dining area for dog owners. Ideally, this should be a pleasant space with natural light and windows, rather than being restricted to a dark lounge area. We, along with our dogs, are paying customers and should not have to go through the inconvenience of arranging special seating with the staff every time we wish to dine. In many modern hotels, the lounge areas can be quite dark, which is particularly unpleasant at breakfast.
We have recently stayed in hotels that take a much more relaxed and inclusive approach. Their only requirement is that dogs are well-behaved and under control. For dogs that may be reactive or uncomfortable around other dogs, a simple movable screen, similar to a fire screen, works extremely well in the dining area by blocking their view of other dogs. Plus perhaps a warnig that if their dogs bother other customers and otherdogs in the vicinity they have to stay out of public areas.
The dog-friendly hotels have significantly increased their clientele as a result. There are so many dog owners who wish to travel with their pets, and in many cases these are responsible owners with well-behaved dogs who feel that kennels are not the right option for their animals.
A little research into successful dog-friendly hospitality practices could make this a reality and would, I believe, be beneficial for both guests and the hotel. It used not to be a problem once upo a time, why should it be so now?
Thank you very much for sharing such thoughtful feedback. We’re delighted to hear that you would tick all the boxes for our hotel, and we truly appreciate your detailed comments regarding dog‑friendly facilities. We recognise that travelling with dogs should feel seamless, and your suggestions about a dedicated dining area, improved natural light, and simple solutions such as movable screens are extremely helpful.
Thank you again for taking the time to provide such constructive insight
Customer review rating 4.5/5
Clair W. D. S.
Families
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Confirmed reviews ALL
Comfortable bed, clean rooms and nice shower. We mm add use of the hotel breakfast which had some gluten free, vegan and vegetarian options to sort this fussy family.
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Web-users rating
Other web-users rate our hotel
290 reviews9.3/10Location
818 reviews5.5/10Room
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Frequently asked questions
The Mercure Swansea Hotel is located at Phoenix Way, Swansea, SA7 9EG, United Kingdom. We are situated just three miles from Swansea city centre and nine miles from the Gower Peninsula beaches, with the Swansea railway station an 11-minute drive away. Nearby attractions include Plantasia and the Waterfront Museum, both approximately 4 km from our doors.
The Mercure Swansea Hotel offers a variety of accommodation options to suit your needs, including:
Classic room with 1 double bed
Classic room with 2 single beds
Classic family room for 2 adults and 2 children
Privilege room with 1 double bed
Superior suite with 1 double bed
Classic accessible rooms
At the Mercure Swansea Hotel, we provide a range of facilities for a comfortable stay:
Complimentary Wi-Fi and on-site car park
Breakfast buffet and 24-hour room service
The Brasserie restaurant and The Bar
Feel Good Health Club with fitness suite and sauna
Wheelchair accessibility and meeting rooms
The Mercure Swansea Hotel invites you to dine at The Brasserie, serving internationally inspired cuisine with views of the surrounding area. The Bar offers drinks and afternoon tea by the fire, while a 24-hour room service menu is also available. Breakfast is served from 07:00 to 09:30 on weekdays, with extended hours on weekends.
At the Mercure Swansea Hotel, check-in is from 03:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Swansea Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Swansea Hotel using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
The Mercure Swansea Hotel features nine fully-equipped meeting rooms that can accommodate up to 120 guests for banquets or 180 in theater-style seating. Our largest room spans 129 square meters, and we provide high-speed Wi-Fi and desk equipment to support your business needs.
The Mercure Swansea Hotel is a romantic venue for weddings and special events, featuring beautiful lakeside grounds. Our Lakeside Suite can accommodate up to 180 guests for your celebrations.
The Mercure Swansea Hotel is wheelchair-accessible and offers four dedicated rooms for people with reduced mobility. These accessible rooms feature wheelchair turning space, alarm cords, wheel-in showers, and grab rails. We also provide accessible parking and a welcoming environment for all our guests.
Yes, Mercure Swansea Hotel allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
At the Mercure Swansea Hotel, you can rejuvenate in our Feel Good Health Club, which features a sauna for steaming your mind and body. While we do not have a pool, our facilities include cardio and resistance equipment in our mini-gym. Additional charges apply for health club access.
The Mercure Swansea Hotel supports business travellers with high-speed Wi-Fi and nine fully-equipped meeting rooms. Each guestroom includes a dedicated business desk, and breakfast is served from 07:00 on weekdays to help you start your day. Our facilities are designed to ensure a productive and comfortable stay.
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