Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 438 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  438 reviews

Customer review rating 4.5/5

Emma P. Couples - Confirmed reviews ALL

Convenient to everything. Staff amazing especially your shift manager who seemed to be covering every base

Dear Emma, Thank you for taking the time to share your feedback following your recent stay at Mercure Swansea Hotel. We are delighted to hear that you found the hotel conveniently located and that you had such a positive experience with our team. Your kind comments regarding our shift manager from Port Talbot are especially appreciated. We will ensure your feedback is shared with him and the wider team, as recognition like this means a great deal to us. It is wonderful to know that you rated so many aspects of your stay so highly, including your accommodation, cleanliness, WiFi, value for money, and the service provided throughout your visit. We are also pleased that your booking and loyalty programme experiences met your expectations. Thank you once again for recommending us and for choosing to stay with Mercure Swansea Hotel. We truly value your loyalty as an ALL Accor member and look forward to welcoming you back again soon. Kind regards, The Mercure Swansea Hotel Team

Customer review rating 5.0/5

Julie S. Couples - Confirmed reviews ALL

Staff were extremely friendly and helpful. Hotel really clean and comfortable. Plenty of free parking. Great WiFi.

Dear Julie, Thank you so much for your wonderful review! We are thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and comfort of our hotel. It's great to know that the free parking and WiFi met your needs as well. We truly appreciate your feedback and hope to welcome you back for another lovely stay in the future! Best regards, The Mercure Swansea Hotel Team

Customer review rating 5.0/5

Michael C. Solo - Confirmed reviews ALL

Hotel is in Central location for city, Mr room was well furnished. Spotlessly clean, plenty of hot water, very comfortable bed. Food excellent...breakfast very, very good. Good prices at the bar. Service very friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Keith D. Families - Confirmed reviews ALL

The only negative was cleaners kept coming in the room from 09:30 on severel occasions asking when we are leaving. Check out is at 11 so guests shouldn't be disturbed all the morning

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you’re sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Reception Team

Customer review rating 4.5/5

Patrick T. Families - Confirmed reviews ALL

We enjoyed our stay in the hotel. Everyone was friendly and very welcoming. The breakfast was very nice

Dear Mr T., Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that you enjoyed your visit and appreciated our convenient location, as well as the warm and welcoming service from our team. It’s also wonderful to know that you found the breakfast selection to your liking and that your room was clean and comfortable. We truly value your constructive feedback regarding ease of access and WiFi speed. Please rest assured that your comments have been shared with the relevant teams as we continuously work to enhance the overall guest experience. We are grateful for your loyalty as a member of the ALL Accor programme and are pleased to see your strong likelihood to recommend us. Your support means a great deal to us. Thank you once again for your kind words. We look forward to welcoming you and your family back in the near future.

Other web-users rate our hotel

  • 266 reviews 9.3/10 Location
  • 707 reviews 5.5/10 Room
  • 647 reviews 9.1/10 Service
  • 8 reviews 9.5/10 WiFi
  • 363 reviews 5.6/10 Cleanliness
  • 332 reviews 6/10 Comfort
  • 270 reviews 8.4/10 Breakfast
  • 213 reviews 4.8/10 Amenities

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