Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 467 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  467 reviews

TripAdvisor Rating  4.0/5  503 reviews

Great stay, Brilliant staff

Customer review rating 4.5/5

Rich Couples - Confirmed reviews ALL

Everyone of the staff from reception, bar and restaurant were friendly and made us feel very welcome, probably the best I’ve encountered. The evening meal in the restaurant was superb and breakfast was good. Hotel location is a bit remote with not much in the area, the room could do with a refresh but it was comfortable, clean and tidy, overall a great 2 night stay

Dear Rich, Thank you for taking the time leaving us a review. I am extremely pleased to hear that you enjoyed your stay with us and the team made you feel welcome. I am also pleased to learn that you enjoyed your evening meal and breakfast. We do look forward to seeing you again very soon! Regards Gavin - Front Office Manager

Thank you Kelly Westwood

TripAdvisor rating 5.0/5

carole795 TripAdvisor review

Recently stayed at this hotel, what a wonderful experience, the hotel is so clean and well set up, the rooms spacious and lovely, the food well cooked and hot especially the breakfast, the best hotel breakfast iv ever had, so fresh and cooked to perfection, the service fantastic,the drinks plenty full, all prices at the hotel very reasonable, ample car parking and buitiful gardens t o the rear, all staff so welcoming Kelly ward and all the staff, manager Karen is amazing so kind patient and helpful, the maintenance guy Simon is about always smiling and obviously does a fantastic job, a big special mention to the fantastic assistant manager Kelly Ward ,nothing is to much trouble for her, her kindness, patients, and help is amazing, and always with a big smile, Kelly works bar and restaurant floor so always available for any quarries or questions, such an upbeat helpfull person, thank you Kelly westward, Karen manager, Ian general manager and all the wonderfull staff at the mercure hotel Swansea..as arnie says we will be back..Carol and Gary..

Great staff team.

TripAdvisor rating 5.0/5

Terry W TripAdvisor review

The complete experience was great. Easy check in, clean good sized room with a good shower. Food was wonderful in a nice restaurant setting. Above all though it was the staff that made our visit special. So friendly, attentive and down to earth. Amongst the best hotel staff I’ve ever come across. Highly recommend this hotel.

Good location , easy to find, very helpful staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff well mannered and helpful especially the lady who was in charge of the bar/restaurant,

Dear Gwyn, Thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us, we do look forward to welcoming you back the next time you visit Swansea. Warmest Wishes Gavin = Front Office Manager

Customer review rating 1.5/5

Matt M. Families - Confirmed reviews ALL

I am a loyal Classic customer. I was keen to stay in the Mercure in Swansea this last weekend. I booked a family room for me and my son aged 12. On arrival my room was not available I was given a double bed with a pull out bed. The pull out bed had only 5 slats in the bed base and collapse. We shared a double bed over the weekend. To add to our experience the door cards were utterly hopeless. We have returned 4 cards to reception. The door locks system is hopeless. I am really disappointed in the difference in the quality of the experience having stayed in Glasgow and Edinburgh on business in October of last year. This experience on holiday was really poor. The staff and the food were good. But couldn't help our situation but were sympathetic.

Dear Matt M., Thank you for taking the time to leave us a review today. I am deeply sorry to hear about the issue with the sofa bed and I will raise this with our head housekeeper to look in to this for me. With regards to the door locks I am sorry that this issue happened during your stay, I am terribly sorry to learn about the key card situation and I have placed a order for new cards as on times a bad batch could be sent. I am extremely please that the food and the staff on shift made a good impression I do hope the issues raised have not fully tarnished the chances to book with us in the future the next time you visit Swansea. Warmest Wishes Gavin - Front Office Manager

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Other web-users rate our hotel

  • 252 reviews 9.2/10 Location
  • 657 reviews 6.2/10 Room
  • 618 reviews 8.8/10 Service
  • 16 reviews 7.7/10 WiFi
  • 307 reviews 8/10 Breakfast
  • 282 reviews 6/10 Food
  • 269 reviews 6.2/10 Cleanliness
  • 199 reviews 5/10 Amenities

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