Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and that we were able to exceed your expectations. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back again soon

Thank you for taking the time to share your experience. We are sincerely sorry that we failed to provide the suite you had booked and that you were still charged the higher rate. We completely understand your frustration, particularly as you had made your reservation 6–7 weeks in advance and had specifically chosen the suite based on it being advertised as our best available room. While we’re pleased to hear that the alternative room was clean and warm, this does not make up for not receiving the room you had reserved. We are also sorry that you were informed that the room had been given to another guest. This is not the level of service or booking experience we aim to provide, and we will be reviewing what happened with our management and reservations teams. We appreciate that this experience has affected your confidence in staying with us again, and we are genuinely sorry to hear that you are considering cancelling your upcoming stay. Thank you for bringing this matter to our attention and giving us the opportunity to review where we went wrong.

Thank you for taking the time to share such detailed feedback. We’re particularly pleased to hear your kind comments about our staff. We agree that our team are a real credit to the hotel, and we’ll be sure to pass your compliments on to them. That said, we’re very sorry that so many aspects of your stay fell below the standard we aim to provide. Your comments regarding the heating, damp smell, tired condition of the room, uncomfortable bed and pillows, and the noise from the floorboards are all disappointing to hear. We understand how important a comfortable and peaceful night’s sleep is, and we apologise that this was not your experience. We’re also sorry that your restaurant experience did not meet expectations. Your comments regarding the food quality and preparation have been noted and will be shared with our food and beverage team. It’s good to hear that you enjoyed breakfast, although we apologise for the inconvenience with the coffee machine and lack of milk. We genuinely appreciate you bringing these issues to our attention. Your feedback gives us valuable areas to focus on, and we hope to have the opportunity to welcome you back and provide a much-improved experience.

Thank you very much for taking the time to share your feedback with us. We’re sorry that your initial room did not meet your accessibility requirements, but we’re pleased that our team was able to resolve the issue quickly and provide you with a room that met all your needs. It’s wonderful to hear that you enjoyed a relaxed and comfortable stay. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back again soon.

Thank you so much for taking the time to share your review following your recent family stay at Mercure Swansea Hotel. We are delighted to hear that you enjoyed a clean, comfortable room, good meals, and convenient parking during your visit. It is especially wonderful to know that our team made you feel well looked after—diolch yn fawr for the lovely mention! We truly appreciate your support as an ALL Accor member, and we look forward to giving you another warm welcome back soon. Warm regards, The Guest Services Team Mercure Swansea Hotel

Thank you for taking the time to share detailed feedback regarding your recent stay with us, and for your continued loyalty as an ALL Accor Platinum member. We are truly sorry that your experience fell far short of the standards you expect from the Mercure brand. While we are pleased to hear that Meg and our team handled your early departure professionally and provided friendly service despite the busy check-in, it is deeply disappointing to learn that the condition of your room, the maintenance, and our facilities were so unsatisfactory. Please rest assured that your comments regarding room maintenance, cleanliness, and the check-in key system have been passed along to our management and maintenance teams to address immediately. We appreciate you bringing these issues to our attention, as your feedback is vital in helping us prioritise improvements. Warm regards, The Guest Services Team Mercure Swansea Hotel

Thank you for taking the time to share your feedback following your recent two-night stay with us at Mercure Swansea Hotel. We are delighted to hear that you had a wonderful family trip and that our team provided great, helpful service throughout your visit. It is fantastic to know that both your booking process and overall experience were so smooth and enjoyable. We truly appreciate your support and your loyalty as an ALL Accor member, and we hope to have the pleasure of welcoming you back again soon. Warm regards, The Guest Services Team Mercure Swansea Hotel

Thank you so much for your lovely review! 😊 We’re delighted to hear that you enjoyed another wonderful stay with us and that our team were as helpful and welcoming as always. It’s always a pleasure to have you stay with us, and we look forward to welcoming you back again soon!

Thank you for your wonderful feedback and for taking the time to share your experience with us. We’re delighted to hear that you found our reservations and reception teams friendly and helpful, and that you enjoyed the food and service. 😊 We’re especially pleased that you enjoyed our beautiful lakeside location and found the car park convenient. We’re sorry to hear that the shower in your room did not meet your expectations, and we appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our hotel, the ample free parking, our public areas, and especially the service from our staff. 😊 We also appreciate your honest comments regarding the bedrooms. We’re continually looking at ways to improve and refresh our rooms, and your feedback is very helpful. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for taking the time to share your feedback, and for choosing to stay with us again after so many years. We’re pleased that we were able to provide you with a ground floor room to help accommodate your husband’s mobility needs. We’re sorry, however, that the room did not provide adequate storage. We completely understand that this would be more of an issue for a longer stay, and we appreciate you bringing it to our attention. We also take on board your comments regarding the need for some TLC. Your feedback is valuable as we continue to look at ways to improve and refresh the hotel. It’s wonderful to hear that you have been staying with Mercure for many years, and we very much hope to welcome you both back again soon. 😊

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. It’s especially pleasing to know that our team made a positive impression and that you found our staff friendly and helpful. We truly appreciate your kind comments and look forward to welcoming you back again soon!

Thank you for your kind feedback. We’re delighted to hear that you enjoyed your dinner with us. It’s wonderful to know that our food and dining experience were a highlight of your stay. We hope to have the pleasure of welcoming you back again soon!

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet the 4-star standard you expected from Mercure. We sincerely apologise for the issues you experienced with the kettle and TV, as well as the condition of the sink. We understand how disappointing it is to encounter these issues during your stay, and we will ensure your comments are shared with our maintenance and management teams for follow-up. We’re also sorry that you found the hotel décor and overall appearance dated. Your feedback is valuable as we continue to look at ways to improve the guest experience. That said, we’re delighted to hear that you enjoyed our gym and found it to be a pleasant surprise. We appreciate you highlighting this positive aspect of your stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room satisfactory, but we’re sorry for the inconveniences you experienced. We apologise that there were no accessible plugs near the bed. We understand how important this is for guests who need to charge phones and other devices overnight, and we will take your comments on board. We’re also sorry about the missing rubber seal on the shower door and the resulting water across the bathroom. This is clearly not the standard we aim to maintain, and we will ensure this is checked and addressed with our maintenance team. Thank you again for bringing these issues to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.

Thank you for taking the time to share your feedback and for choosing to stay with us regularly on your journeys to Pembrokeshire. We’re pleased to hear that you find our hotel suitable as a convenient stopover. We’re sorry to hear about the difficulty you experienced with the bath and shower arrangement, particularly the lack of a suitable grab handle. We completely understand how important accessibility and ease of use are, and we appreciate you bringing this to our attention. Your comments will be shared with our management team for consideration. We hope to have the pleasure of welcoming you back again and providing you with a more comfortable stay.

Good morning, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. We apologise for the inconvenience caused by the curtain rail coming down. We are pleased that our team was able to attend and put it back in place, but we appreciate that this should not have happened in the first place. We are also sorry that your second room was located a considerable distance from the first. We understand how inconvenient this can be, particularly when rooms have been booked together, and we will take your comments into consideration when allocating rooms in future. Finally, we apologise that butter was not available with your toast at breakfast. This is not the standard of service we aim to provide, and we will ensure that our breakfast service is reviewed with the team. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Kind regards, Swansea Mercure Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Thank you for sharing your detailed feedback. We’re sorry that certain aspects of your stay did not meet your expectations. We apologise for the inconvenience caused by the lack of a lift to the first floor and the difficulty with the toilet flush and low water pressure in the bath. We have noted these concerns and will share them with our maintenance team for appropriate attention. We also regret the inconvenience regarding our 24-hour food service not being available before 11:30 pm. Your comments are valuable to us and help us identify areas where we can improve. We sincerely appreciate your feedback and hope to have the opportunity to provide you with a much more comfortable experience on your next visit.