Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet the 4-star standard you expected from Mercure. We sincerely apologise for the issues you experienced with the kettle and TV, as well as the condition of the sink. We understand how disappointing it is to encounter these issues during your stay, and we will ensure your comments are shared with our maintenance and management teams for follow-up. We’re also sorry that you found the hotel décor and overall appearance dated. Your feedback is valuable as we continue to look at ways to improve the guest experience. That said, we’re delighted to hear that you enjoyed our gym and found it to be a pleasant surprise. We appreciate you highlighting this positive aspect of your stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room satisfactory, but we’re sorry for the inconveniences you experienced. We apologise that there were no accessible plugs near the bed. We understand how important this is for guests who need to charge phones and other devices overnight, and we will take your comments on board. We’re also sorry about the missing rubber seal on the shower door and the resulting water across the bathroom. This is clearly not the standard we aim to maintain, and we will ensure this is checked and addressed with our maintenance team. Thank you again for bringing these issues to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.

Thank you for taking the time to share your feedback and for choosing to stay with us regularly on your journeys to Pembrokeshire. We’re pleased to hear that you find our hotel suitable as a convenient stopover. We’re sorry to hear about the difficulty you experienced with the bath and shower arrangement, particularly the lack of a suitable grab handle. We completely understand how important accessibility and ease of use are, and we appreciate you bringing this to our attention. Your comments will be shared with our management team for consideration. We hope to have the pleasure of welcoming you back again and providing you with a more comfortable stay.

Good morning, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. We apologise for the inconvenience caused by the curtain rail coming down. We are pleased that our team was able to attend and put it back in place, but we appreciate that this should not have happened in the first place. We are also sorry that your second room was located a considerable distance from the first. We understand how inconvenient this can be, particularly when rooms have been booked together, and we will take your comments into consideration when allocating rooms in future. Finally, we apologise that butter was not available with your toast at breakfast. This is not the standard of service we aim to provide, and we will ensure that our breakfast service is reviewed with the team. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Kind regards, Swansea Mercure Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Thank you for sharing your detailed feedback. We’re sorry that certain aspects of your stay did not meet your expectations. We apologise for the inconvenience caused by the lack of a lift to the first floor and the difficulty with the toilet flush and low water pressure in the bath. We have noted these concerns and will share them with our maintenance team for appropriate attention. We also regret the inconvenience regarding our 24-hour food service not being available before 11:30 pm. Your comments are valuable to us and help us identify areas where we can improve. We sincerely appreciate your feedback and hope to have the opportunity to provide you with a much more comfortable experience on your next visit.

Thank you so much for your wonderful and detailed review. We’re delighted to hear that our friendly and helpful team gave you a warm welcome and that you enjoyed the facilities in your room, particularly the comfortable bed, excellent shower, mirrors, lighting, iron and hairdryer. We’re also pleased that the fans provided helped keep you comfortable during the heatwave. We appreciate your understanding regarding the room temperature and are grateful for your feedback. It’s fantastic to hear that you found our hotel to offer great value and that you would highly recommend us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room pleasant and enjoyed our lovely lakeside location, particularly for family walks. We sincerely apologise for the inconvenience caused by the unreliable door card access and the repeated trips to reception during your first day. We understand how frustrating this must have been and appreciate your patience while our team worked to resolve the issue. Your comments have been noted and will be shared with the relevant team to help us improve. We hope to have the opportunity to welcome you and your family back for a smoother and more enjoyable stay.

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet the standards you expected from a 4-star hotel. We sincerely apologise that the rooms you booked were not provided, and for the issues you experienced with the cleanliness of the room, shower water pressure, bathroom ventilation and overall room facilities. Finding a used nappy left behind is particularly unacceptable, and we fully understand your disappointment. We also regret that the bedding and room amenities did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams for further review and action. We appreciate you bringing these matters to our attention and hope we can have the opportunity to restore your confidence in us should you choose to stay with us again.

Good morning, Thank you for taking the time to share your feedback. We are very sorry that your stay did not provide the comfortable and restful experience you needed, particularly as you were staying with us on business. We apologise for the room being hot and stuffy and appreciate your disappointment regarding the lack of air conditioning. We are also sorry that the condition of the carpet and the age and positioning of the television affected your impression of the room. Most importantly, we sincerely apologise for the disturbance caused by bins being dragged across the car park at around 5:30am. We fully understand how frustrating this must have been when you needed a good night's sleep. We will raise this with the relevant team and review our waste collection procedures to minimise early-morning noise. We are pleased to hear that you found the bed comfortable, but we recognise that this did not outweigh the other issues you experienced. Your comments are valuable and will be shared with the appropriate teams as we work to improve our standards. We are sorry to hear that you would not choose to stay with us again, but we appreciate your honest feedback. Kind regards, Swansea Mercure Hotel

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location, friendly staff and breakfast. It’s also great to know that everything in your room was working well during your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

Thank you so much for your wonderful feedback and for continuing to choose to stay with us 3–4 times a year. It’s fantastic to hear that you’ve always had a positive experience and that our staff are consistently helpful. We’re also pleased that you enjoy our great location. We truly appreciate your continued loyalty and look forward to welcoming you back again on your next visit!

Good morning, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our location convenient and appreciated the Welsh cakes on arrival, as well as our efforts to clean the windows and remove the cobwebs so you could enjoy some fresh air. We’re sorry that some of your interactions with our staff did not meet the friendly and welcoming standard we aim to provide, and we apologise for any discomfort caused by the warmth of the room. We appreciate your understanding that, as an older hotel, some floorboards can be noisy, although we understand how this may have affected your stay. Your feedback is very valuable to us, and we’ll certainly share your comments with the team as we continue working to improve our guests’ experience. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future. Kind regards, Swansea Mercure Hotel

Good afternoon, Thank you for taking the time to share your experience. We’re pleased to hear that you found the beds comfortable and the room relatively clean, but we’re sorry that other aspects of your stay did not meet your expectations. We sincerely apologise for the inconvenience and concern caused by the small flies appearing on the ceiling of your room. While we’re glad that our team was able to address the issue promptly and provide fresh bedding, we understand that our response should have been more reassuring and attentive. We’re particularly sorry that you did not receive an apology or an offer of an alternative room or other appropriate assistance at the time. We also appreciate your comments regarding the condition and appearance of the building. As an older property, the hotel has retained many of its original features, but we recognise the importance of ensuring that our facilities are well maintained and comfortable for our guests. Your feedback has been shared with the management and housekeeping teams so that we can review both the issue itself and how situations like this are handled in future. Thank you again for bringing this to our attention, and we hope you will give us another opportunity to provide you with a more positive experience. Kind regards, Swansea Mercure HotelGood afternoon,

Good evening, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay was uncomfortable, particularly given the unusually warm weather. We appreciate that having four guests and an assistance dog in one room, combined with the limitations of a ground-floor room where the window could not comfortably be left open overnight, made the room feel particularly cramped and warm. While we were pleased to provide fans, we understand that these did not fully resolve the issue and apologise that the room did not provide the level of comfort you expected. We are also sorry to hear your comments regarding the condition of the room. We take feedback about the presentation and upkeep of our bedrooms seriously, and your comments will be shared with the relevant team as we continue to review areas that require updating. We are, however, pleased that you found our staff polite and friendly. We will certainly pass your kind comments on to the team. We appreciate your honesty and are sorry that, despite the efforts of our staff, your stay was not as comfortable as it should have been. We hope you will consider giving us another opportunity in the future to provide you with a more enjoyable experience. Kind regards, Swansea Mercure Hotel

Thank you for taking the time to share your feedback. We’re very sorry that your stay was disrupted by the fire alarm, particularly at such a late hour, and we completely understand how frustrating this must have been when you were trying to sleep. We also apologise that this was not acknowledged or explained to you the following morning. We appreciate that better communication from our team would have made a difference. We’re sorry that the noise and overall atmosphere of the hotel did not meet your expectations. Your comments are important to us, and we will share them with the relevant teams to help us improve the guest experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thank you so much for your lovely review! We’re delighted to hear that you and your husband had a wonderful night away and enjoyed some time to unwind. It’s especially lovely to hear your kind words about our team — we’ll be sure to pass them on. We’re thrilled that you’re planning to return and look forward to welcoming you both back soon!

Good morning, Thank you for taking the time to share your feedback. We sincerely apologise for the disturbance caused during your stay. We are particularly sorry that you were contacted by our night staff at 12:15am to ask about your check-in, despite you having already checked in and being asleep in your room. We fully understand how frustrating and unacceptable this must have been, especially at such a late hour. We will be reviewing this with our night team to help ensure this does not happen again. We are also sorry that you were disturbed by a barking dog. We appreciate how disruptive this can be when guests are trying to sleep, and we regret that your rest was affected. Please accept our sincere apologies, and thank you for bringing these matters to our attention. Kind regards, Swansea Mercure Hotel