Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 400 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  400 reviews

TripAdvisor Rating  4.1/5  626 reviews

Certificate of excellence 2024

In general, an average Mercure

TripAdvisor rating 3.0/5

KiwiViajero TripAdvisor review

I stayed here for one night in December 2025. It was during darkness, ie arrived early evening, out early the next morning. I did not have breakfast at the hotel, but the dinner menu was varied and the service in the restaurant was good. The room was as one would expect and had very good lighting. What I didn't like about it was the fact that the door from the corridor opened up straight into the room. In most cases when you enter a hotel room there is a short passage way as the bathroom or cupboard is to one side as you enter and you walk a couple of steps into the sleeping area. In this case, there was no passage and the door opened directly into the sleeping area. That gave a feeling of inadequate privacy, and also some noise from the hallway could be heard. The hotel had plenty of carparking and was easy to find.

Customer review rating 4.5/5

Michael C. Families - Confirmed reviews ALL

Mercure Swansea is a regular stay allowing me to visit family locally. Hotel is always clean, staff are always friendly. Breakfast is always hot and well presented. Only downside on this visit was the football team coach parked on the road in the car park which made getting out of the car park quite awkward.

Dear Michael, Thank you for your wonderful feedback! We're thrilled to hear that you consistently enjoy your stays at Mercure Swansea and appreciate our clean facilities, friendly staff, and well-presented breakfast. We apologize for the inconvenience caused by the football team coach during your recent visit; we’ll work on improving access in such situations. We look forward to welcoming you back soon! Best regards, The Mercure Swansea Team

Excellent service and food for our annual Christmas lunch event

TripAdvisor rating 5.0/5

Helen L TripAdvisor review

Our experience from start to finish was fantastic. The hotel stepped up last minute when we were being let down by another venues complete lack of communication with myself. With 1 & a half week to an annual Xmas lunch for 68 people the hotel far surpassed our expectations. The communication, the price, the food, the service. The staff were very friendly, very helpful and very efficient. It was complete 5 star 🌟 for everyone attending. So much so that we will now be holding our annual event here. The location was easy to find and there was good availability of parking for mobility impaired guests. Many thanks to Rachel for your help and to Karen, Ian and your teams for making it a special event for us.

Thank you so much for your wonderful feedback! We are thrilled to hear that our team was able to step in and provide an exceptional experience for your annual Christmas lunch. It's fantastic to know that our communication, service, and food exceeded your expectations, and we truly appreciate your kind words about Rachel, Karen, Ian, and the rest of the staff. We look forward to welcoming you back for many more events in the future!

Customer review rating 4.0/5

Beverley B. Families - Confirmed reviews ALL

Festive welcoming feel as enter hotel. Buffet breakfast catered for everyone in our party requirements.

Dear Beverley B., Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our location, the festive atmosphere, and the variety offered at our buffet breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Swansea Hotel

Customer review rating 4.0/5

Kathryn D. B. Couples - Confirmed reviews ALL

Well placed , lovley staff , and I will be back soon 😁

Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a pleasant experience and look forward to welcoming you back soon. Best regards, Mercure Swansea Hotel

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Other web-users rate our hotel

  • 248 reviews 9.2/10 Location
  • 648 reviews 5.8/10 Room
  • 594 reviews 9.1/10 Service
  • 10 reviews 9.6/10 WiFi
  • 314 reviews 6.1/10 Cleanliness
  • 262 reviews 8.5/10 Breakfast
  • 179 reviews 4.1/10 Amenities
  • 143 reviews 6.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.