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Mercure Swansea Hotel 4 stars

Customer review rating 4.2/5 2,810 reviews

ALLSAFE approved hotel

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Mercure Swansea Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite and pool with social distancing measures in place

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG swansea
united kingdom

Tel: +441792626371

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Menu (PDF)

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 129 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,810 reviews

tripadvisor

TripAdvisor Rating 4.0/5

258 reviews

Nice place, nice people

Customer review rating 5.0/5

Douglas P. Families - 02/05/2021 Confirmed reviews ALL

Quite quiet when we were there, very good Covid systems, food was good and and even the housekeeping staff were friendly and chatty.

Dear Douglas P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager
Customer review rating 2.0/5

C W. Couples - 30/04/2021 Confirmed reviews ALL

Ok for day use, nowhere comfy to sit, very basic had to flush the toilet numerous times just to get rid of the paper, very dissapointed

Dear Ceri w., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our rooms are all sanitized using Oxivir sanitizer, which is a medical grade disinfectant. Each surface is thoroughly cleaned between each guests stay to ensure safety to our guests. The public areas also have sanitizer points throughout the hotel. Thank you for bringing the issue with the toilet to our attention so a member of our Maintenance Team can resolve it. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Friendly atmosphere

Customer review rating 4.0/5

M Business - 29/04/2021 Confirmed reviews ALL

Covid safe, great staff.

Dear martyn s., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good location and clean

Customer review rating 4.5/5

Anonymous Solo - 27/04/2021 Confirmed reviews ALL

One night stay

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Hotel in good spot

Customer review rating 4.0/5

Gerard M. Couples - 21/04/2021 Confirmed reviews ALL

Obviously quiet but well run during COVID restrictions

Dear Gerard M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Return visit but food was atrocious

Customer review rating 3.0/5

Heather Q. Families - 20/04/2021 Confirmed reviews ALL

Check in easy, room clean and comfortable. Food shocking!

Dear Heather Q., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Excellent Stay

Customer review rating 5.0/5

Mr.n. Families - 20/04/2021 Confirmed reviews ALL

Great location for a perfect nights rest ,staff extremely helpful and friendly it is like home from home atmosphere, tasty food at room service , safe parking with CCTV ,perfect location within a very short drive to Swansea City Centre this is our second time and will be returning in July again.Thank you very much to everyone for making our stay as pleasant as it is on each visit you are amazing 5star service.

Dear Ahadan N., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

good location for work

Customer review rating 3.5/5

Mike Business - 19/04/2021 Confirmed reviews ALL

Plenty of free car parking and no security issues, Easy sign in and polite staff willing to help with requirements.

Dear Michael F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great staff

Customer review rating 5.0/5

Susan B. Business - 12/04/2021 Confirmed reviews ALL

A clean comfortable room. Staff made sure we felt welcome despite the Covid restrictions. Good takeaway frood from the restaurant.

Dear Susan B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Nice place

Customer review rating 5.0/5

Phillip B. Business - 09/04/2021 Confirmed reviews ALL

It’s a basic 3 star hotel, nothing flash, but it’s clean, the staff there are very friendly and most helpful and they all appear to be upbeat and happy despite these difficult times .

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

Fab stay

Customer review rating 5.0/5

Lauren B. Business - 08/04/2021 Confirmed reviews ALL

Amazing

Dear Lauren B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Very good stay

Customer review rating 4.0/5

Linda P. Couples - 07/04/2021 Confirmed reviews ALL

Our second time to stay in the covid situation and very well organised safe clean and staff so helpful .

Dear Lynda P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

well located for business

Customer review rating 4.0/5

Mr A. J. B. Business - 06/04/2021 Confirmed reviews ALL

room was clean and as advertised. one way system was good due to covid. ground floor corridors were of timber construcyion and were very noisy due to sqeaking flooring etc.

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Lovely Easter Stay

Customer review rating 5.0/5

Colin T. Solo - 06/04/2021 Confirmed reviews ALL

Welcomed by a lovely young lady on the desk, who was eating her Easter Egg as I arrived, and her happy demeanor seemed to be repeated around the hotel

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

Good location but not excellent

Customer review rating 3.0/5

Anonymous Couples - 01/04/2021 Confirmed reviews ALL

Room wasn't prepared well. Pillow was missing and bathroom was too small. However, good free parking and staff were helpful.

Dear abdul m., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Good stay

Customer review rating 5.0/5

Jane P. Families - 31/03/2021 Confirmed reviews ALL

My daughter had a emergency caesarean so I needed to come to help her. The Mercure reception went out of their way to enable me to book a room. Many thanks

Dear Jane P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Perfect location for travel, and food outlets, supermarkets etc

Customer review rating 4.5/5

Lee A. Business - 29/03/2021 Confirmed reviews ALL

Enjoyed my stay, room was nice and warm, nice big comfy bed, big ol bath as well

Dear Lee a., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager
Customer review rating 3.0/5

Andy Business - 29/03/2021 Confirmed reviews ALL

The room was clean and warm and the hotel is in a great location for the reason I was staying in Swansea however (whilst I completely appreciate the Covid restrictions currently in place) the food offering was below standard at best and inedible at worst. I could not eat the dinners on two out of the three evening meals and had to organise a local take away, which is very frustrating as my Dinner B&B rate is all I can claim for as part of my expenses however I had to pay for my meals out of my own pocket and wont be reimbursed as I couldnt claim twice - As a note, the local take away managed to get the food to me from 3 miles away in a car piping hot whilst the hotel kitchen could not supply a meal to me in my room even slightly warm only a few yards away! I do really understand the difficulties the present situation presents but if food is offered and charged (I had a Dinner/B&B rate) it should be edible. The breakfast was better in terms of temp but again the quality of the food was well below what is normal for this hotel (which I have stayed in numerous times as I work local) and meant I did need to stop in a local drive through. The use of paper cups in the rooms is very confusing as it seems far more dangerous for guests to need to walk to the end of the corridor to pick up new cups where everyone has been walking past them than to have a normal cup in my room which I can wash up during my stay quite safely without the risk of contamination. I did let the reception staff know this on check out but they didnt really seem to want to comment (The gent before me in the queue had exactly the same conversation with the receptionist) and just said they would pass my comments on to the kitchen.

Perfect stopover

Customer review rating 4.5/5

Paddy Families - 27/03/2021 Confirmed reviews ALL

The room was clean and comfortable. Complementary items in abundance in the room and in the reception. Room service efficient. All good.

Dear Peggy D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Very clean, very comfortable and fantastic helpful staff

Customer review rating 5.0/5

Abi Couples - 27/03/2021 Confirmed reviews ALL

Very happy with our stay, rooms were very clean, the bed extremely comfortable and the staff went over and above - all whilst following covid rules - will definitely return

Dear Abi D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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