Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 454 reviews

Mercure Swansea Hotel - Image 1
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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  454 reviews

Customer review rating 3.5/5

John &. M. L. Couples - Confirmed reviews ALL

Dear John &. M., Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the temperature and noise issues in your accommodation. Your comments about the key card system and breakfast selection are invaluable as we strive to improve our services. We appreciate your kind words about our staff and hope to welcome you back in the future for a more comfortable experience.

Customer review rating 5.0/5

David P. Couples - Confirmed reviews ALL

Dear David, Thank you so much for your wonderful review! We're thrilled to hear that you had an enjoyable stay in our clean and spacious room, and that our friendly staff made a positive impact on your experience. Your feedback about the booking process and overall satisfaction means a lot to us. We look forward to welcoming you back soon! Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.5/5

Kathryn D. B. Couples - Confirmed reviews ALL

Dear Kathryn, Thank you for sharing your wonderful feedback! We're thrilled to hear that you had another lovely stay with us and found our hotel comfortable and relaxing. It's fantastic to know that our team, especially Jon, contributed positively to your experience. We look forward to welcoming you back for more memorable stays in the future! Warm regards, The Mercure Swansea Hotel Team

Customer review rating 2.5/5

Andrew P. Solo - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your feedback with us. We appreciate your honesty regarding the condition of our hotel and the breakfast experience. Your comments about needing a touch of TLC will be taken into consideration as we strive to enhance our guests' experiences. We hope to welcome you back in the future for an improved stay. Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.0/5

Anna M. Couples - Confirmed reviews ALL

Dear Anna, Thank you for taking the time to share your experience at Mercure Swansea Hotel. We're thrilled to hear that you found your room comfortable and clean! We appreciate your suggestion regarding bottled water in the rooms and will certainly consider it as we strive to enhance our guests' experiences. We look forward to welcoming you back soon! Best regards, The Mercure Swansea Hotel Team

Other web-users rate our hotel

  • 271 reviews 9.4/10 Location
  • 735 reviews 5.9/10 Room
  • 677 reviews 9.2/10 Service
  • 10 reviews 8.6/10 WiFi
  • 381 reviews 5.6/10 Cleanliness
  • 276 reviews 8.4/10 Breakfast
  • 222 reviews 4.8/10 Amenities
  • 168 reviews 6.4/10 Vibe

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