Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 503 reviews

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Pay per view channel(s)
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 119 rooms
  • 4 rooms for people with reduced mobility
  • 119 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

9 Meeting rooms

Family

Services for children

  • Board games available
  • Green area

Well-being

Feel Good Health Club

  • On site
  • On site

THE BRASSERIE

Menu PDF

Other informations

Services

  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Breakfast served from 07:00 - 09:30 Monday to Friday, 07:30 - 10:00 Saturday and 08:00 - 12:00 Sunday.

In the Health Club, you can steam clean your mind and body in our sauna or use the cardio and resistance equipment in our mini-gym to maintain your fitness programme during your stay.

For an unforgettable day, choose our romantic lakeside grounds to make your celebrations that bit extra special. The Lakeside Suite is a perfect choice, allowing you to share your special day with up to 180 of your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  503 reviews

Customer review rating 3.0/5

Michael C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Jonathan C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Nigel R. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Customer review rating 4.5/5

Mirjana P. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Jonathan C. Couples - Confirmed reviews ALL

We found the hotel dated. Our room did not smell fresh, the exhaust fan in the bathroom was not working. The room we had did not have mobile signal so we had to use the hotel WiFi which was poor. The bath was very narrow so taking a shower was uncomfortable. On the positive side we had room service and the food was very good. All in all this is not a 4 star hotel in my opinion.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

After a long tiring day and arriving late at the hotel, I just wanted to chill out, watch a bit of TV and get some sleep. Room was tidy and spotlessly clean with ample facilities. Bed was very comfortable and I had no trouble spending a peaceful and restful night. Following that, the buffet style breakfast was ‘just the ticket’. Also good in-house WiFi available. No complaints.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Nigel R. Families - Confirmed reviews ALL

Enjoyed a two night half board break. Easy access to M4; The Mumbles (9 miles away).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Customer review rating 4.5/5

Mirjana P. Business - Confirmed reviews ALL

The staff are very friendly and helpful. I ate dinner in the restaurant for the first time and was very satisfied. My only gripe was that there were no pods for the Lavazza coffee machine.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The guest services team

Customer review rating 5.0/5

Colin F. Couples - Confirmed reviews ALL

well located and the staff were always polite and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Guest Services Team

Customer review rating 5.0/5

Clive R. Couples - Confirmed reviews ALL

Excellent always clean and brilliant staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Guest Services Team

Customer review rating 2.0/5

Dharm D. Business - Confirmed reviews ALL

Bed is not comfortable. Food is not good. Breakfast is not satisfactory. Drinking water is not provided. Rooms not air conditioned. Reception is not efficient and not very receptive.

Dear Guest, Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your stay with us was disappointing, particularly regarding reception service, meal arrangements, bed comfort, and dining options. Please accept our sincere apologies for falling short of your expectations. We are addressing your concerns with our team to ensure immediate improvements are made. We value your loyalty as an Accor member and hope to have the chance to restore your confidence in our hotel during a future visit. Sincerely, The Guest Services Team Mercure Swansea Hotel

Customer review rating 1.5/5

Rich M. Friends - Confirmed reviews ALL

I booked a room and booked the 3 course meal for £127.50, I had problems with the booking upon arrival which took just under an hour to resolve, then I was told the 3 course meal I couldn't have anymore dispute prebooking and that I would get a £22 discount off my meal for me and my son instead which I didn't receive I then ended up with a £99 food bill which from what I originally booked should of only been a bill for drinks which were included. What should of been a £127.50 stay plus drinks became nearly £250 needless to say I won't be staying here again

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Swansea Hotel. We are deeply sorry for the significant delay you experienced at check-in and the confusion surrounding your pre-booked meal package and billing. We understand how frustrating this experience was and sincerely apologise for failing to honor your booking correctly. We will reach out to you directly via email to arrange a full refund for the difference between what you paid and your original booking. Your feedback has been shared with our front desk and food & beverage teams to ensure our booking and billing processes are handled correctly moving forward. We value your loyalty as an ALL Accor member and hope to have the opportunity to restore your trust in our hotel. Sincerely, The guest services Team

Customer review rating 4.5/5

Kathryn W. Solo - Confirmed reviews ALL

I have stayed at the Mercure many times and have always found the hotel staff very friendly and courteous. The hotel is very clean and in a lovely setting next to the lake. I am hoping to return very soon

Customer review rating 4.5/5

Ann-marie A. Families - Confirmed reviews ALL

Attended the hotel for a family wedding.Very accommodating when I changed my mind for early check in and breakfast. Room clean and bed comfortable.

Customer review rating 5.0/5

Kenneth B. Couples - Confirmed reviews ALL

A weeks holiday break for my wife and I.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Clare D. Families - Confirmed reviews ALL

Was open minded after previous reviews but was proved wrong. Was a lovely stay.

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and that we were able to exceed your expectations. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back again soon

Customer review rating 1.5/5

Carl A. Couples - Confirmed reviews ALL

I had booked a suite, advertised on your site as the “best room” available in the hotel, 6-7 weeks before our stay. On arrival I was only to be given a less equipped room but still charged at the higher rate. At this point I have to say there was nothing wrong with the room given in that it was clean and warm. It just wasn’t the room I’d booked and paid for. I returned to reception to query my room only to be told that management had given the room I had booked to someone else. Not happy and will now consider cancelling my next stay next month and book in to the Marriott instead.

Thank you for taking the time to share your experience. We are sincerely sorry that we failed to provide the suite you had booked and that you were still charged the higher rate. We completely understand your frustration, particularly as you had made your reservation 6–7 weeks in advance and had specifically chosen the suite based on it being advertised as our best available room. While we’re pleased to hear that the alternative room was clean and warm, this does not make up for not receiving the room you had reserved. We are also sorry that you were informed that the room had been given to another guest. This is not the level of service or booking experience we aim to provide, and we will be reviewing what happened with our management and reservations teams. We appreciate that this experience has affected your confidence in staying with us again, and we are genuinely sorry to hear that you are considering cancelling your upcoming stay. Thank you for bringing this matter to our attention and giving us the opportunity to review where we went wrong.

Customer review rating 2.0/5

Donald H. Business - Confirmed reviews ALL

First off the bat, the staff are great and a credit to the organisation. The hotel however needs a little help. I found it odd that the person on reception asked me if I wanted the heating on, and if I did he would switch it on at reception for me. The room had a damp smell when I walked in, that only went after I opened the window, and ran hot water through the sink and bath. The room itself looked tired and was very sparsely furnished, but the worst part of the room was the bed. I can honestly say, it is the most uncomfortable hotel bed I have ever attempted to sleep on. Absolutely rock hard, with no give, or support, and very hard, lumpy pillows. The whole thing was covered with a thin duvet that made me think that it was a good job I asked for the heating to be switched on. I'm bound to say that the food in the restaurant was below average, five king prawns with chorizo that was so thin it must have been sliced with a laser, followed by a burger that was very bland, and chips that were as thick as a Mars bar, but not cooked well at all with a slightly odd taste, possibly new oil needed in the fryer? The noisy floor boards were a pain that creaked whenever anyone walked along the first floor corridor, and the guest in the room below must have thought a circus troupe were practising an acrobatic display with amount of creaking every time I moved across the room. Breakfast was great, except that there was no milk in the one working of the two coffee machines.

Thank you for taking the time to share such detailed feedback. We’re particularly pleased to hear your kind comments about our staff. We agree that our team are a real credit to the hotel, and we’ll be sure to pass your compliments on to them. That said, we’re very sorry that so many aspects of your stay fell below the standard we aim to provide. Your comments regarding the heating, damp smell, tired condition of the room, uncomfortable bed and pillows, and the noise from the floorboards are all disappointing to hear. We understand how important a comfortable and peaceful night’s sleep is, and we apologise that this was not your experience. We’re also sorry that your restaurant experience did not meet expectations. Your comments regarding the food quality and preparation have been noted and will be shared with our food and beverage team. It’s good to hear that you enjoyed breakfast, although we apologise for the inconvenience with the coffee machine and lack of milk. We genuinely appreciate you bringing these issues to our attention. Your feedback gives us valuable areas to focus on, and we hope to have the opportunity to welcome you back and provide a much-improved experience.

Customer review rating 5.0/5

Shahakim O. Couples - Confirmed reviews ALL

Started disappointed as the room we were given was not assessable as requested but stuff were apologetic and with in ten minutes everything was sorted and we were given a room that meet all our needs. Thank you for a relaxed comfortable stay.

Thank you very much for taking the time to share your feedback with us. We’re sorry that your initial room did not meet your accessibility requirements, but we’re pleased that our team was able to resolve the issue quickly and provide you with a room that met all your needs. It’s wonderful to hear that you enjoyed a relaxed and comfortable stay. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back again soon.

Customer review rating 4.5/5

Gwyn R. Families - Confirmed reviews ALL

Plenty of parking. Room clean and tidy, breakfast and meals were of a good standard. Croeso cynnes yno.

Thank you so much for taking the time to share your review following your recent family stay at Mercure Swansea Hotel. We are delighted to hear that you enjoyed a clean, comfortable room, good meals, and convenient parking during your visit. It is especially wonderful to know that our team made you feel well looked after—diolch yn fawr for the lovely mention! We truly appreciate your support as an ALL Accor member, and we look forward to giving you another warm welcome back soon. Warm regards, The Guest Services Team Mercure Swansea Hotel

Customer review rating 1.0/5

Kurtis B. W. Couples - Confirmed reviews ALL

The staff were the strongest part of the stay. Everyone we dealt with was friendly and helpful, and the receptionist remained professional despite a slow check-in system and a queue forming. Unfortunately the hotel itself feels badly in need of refurbishment. The room was tired and poorly maintained, with worn carpet, rough repairs in the bathroom and a generally dated feel. The bed was comfortable and the shower worked well, but the room became very stuffy as there was no air conditioning. Opening the window helped, although noise from the creaky corridor made sleeping more difficult. There were other smaller issues too, including stained mugs, residue around the room and a TV that barely worked. The corridors and public areas also felt tired, while the gym felt more improvised than something I would expect from a Mercure. We had originally booked for three nights but chose to leave after the first night and were refunded the remaining two. The staff handled that well, but the condition of the hotel simply did not match what I expect from the Mercure brand.

Thank you for taking the time to share detailed feedback regarding your recent stay with us, and for your continued loyalty as an ALL Accor Platinum member. We are truly sorry that your experience fell far short of the standards you expect from the Mercure brand. While we are pleased to hear that Meg and our team handled your early departure professionally and provided friendly service despite the busy check-in, it is deeply disappointing to learn that the condition of your room, the maintenance, and our facilities were so unsatisfactory. Please rest assured that your comments regarding room maintenance, cleanliness, and the check-in key system have been passed along to our management and maintenance teams to address immediately. We appreciate you bringing these issues to our attention, as your feedback is vital in helping us prioritise improvements. Warm regards, The Guest Services Team Mercure Swansea Hotel

Customer review rating 4.5/5

Ian H. Families - Confirmed reviews ALL

Had a great 2 night stay, really enjoyed the hotel and staff were great and very helpful.

Thank you for taking the time to share your feedback following your recent two-night stay with us at Mercure Swansea Hotel. We are delighted to hear that you had a wonderful family trip and that our team provided great, helpful service throughout your visit. It is fantastic to know that both your booking process and overall experience were so smooth and enjoyable. We truly appreciate your support and your loyalty as an ALL Accor member, and we hope to have the pleasure of welcoming you back again soon. Warm regards, The Guest Services Team Mercure Swansea Hotel

Customer review rating 4.5/5

Kathryn D. B. Couples - Confirmed reviews ALL

Another lovely stay , staff helpfully as always … look forward to coming back 😊

Thank you so much for your lovely review! 😊 We’re delighted to hear that you enjoyed another wonderful stay with us and that our team were as helpful and welcoming as always. It’s always a pleasure to have you stay with us, and we look forward to welcoming you back again soon!

Other web-users rate our hotel

  • 295 reviews 9.3/10 Location
  • 818 reviews 5.5/10 Room
  • 718 reviews 9.1/10 Service
  • 12 reviews 7.6/10 WiFi
  • 406 reviews 5.9/10 Comfort
  • 405 reviews 5.4/10 Cleanliness
  • 293 reviews 8.5/10 Breakfast
  • 241 reviews 4.4/10 Amenities

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