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Mercure Swansea Hotel 4 stars

Customer review rating 4.2/5 2,776 reviews

ALLSAFE approved hotel

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Mercure Swansea Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite and pool with social distancing measures in place

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG swansea
united kingdom

Tel: +441792626371

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Menu (PDF)

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 129 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,776 reviews

tripadvisor

TripAdvisor Rating 4.0/5

254 reviews

Good stay

Customer review rating 4.0/5

Steve Business - 24/02/2021 Confirmed reviews ALL

Pleasant staff, good COVID social distancing and provision of food processes under the circumstances. Rooms clean and well maintained. Happy to return regularly whilst working in the area.

Dear Steve S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Ideal location

Customer review rating 4.5/5

Alexander J. Business - 21/02/2021 Confirmed reviews ALL

Great base location for me when I’m working in the area, very comfy, friendly and polite staff, ample parking , my go to hotel when in the area.

Dear Alexander J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Pleasant stay

Customer review rating 4.0/5

Steph Business - 19/02/2021 Confirmed reviews ALL

Pleasant stay

Dear Moorhouse S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and thank you for bringing it to our attention about the Housekeeping staff. This will be investigated promptly. We hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Great hotel

Customer review rating 5.0/5

Amanda Business - 19/02/2021 Confirmed reviews ALL

Spotlessly clean room and food was excellent

Dear Rita F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good safe stay

Customer review rating 4.0/5

Anonymous Business - 18/02/2021 Confirmed reviews ALL

Needed 3 nights in Swansea due due to work commitments. Ground floor room was comfortable, Wi-Fi and TV met my requirements. Food being delivered in take out bags was a little surreal, but understandable as part of being Covid safe. The food was easy to order via the WhatsApp group, and was delivered in a timely fashion. Reception staff were friendly and welcoming.

Dear Tyrone S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Absolutely amazing

Customer review rating 5.0/5

Linda P. Couples - 17/02/2021 Confirmed reviews ALL

Our stay was absolutely perfect so well organised from the time I spoke to Stephanie who was very kind and understanding then to speak to John who booked us in . Thom who we dealt with most of our stay . Also a lovely young lady on reception who sorry I have forgotten her name .

Dear Lynda P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

very good location

Customer review rating 3.5/5

Paul T. Business - 17/02/2021 Confirmed reviews ALL

OK

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

excellent stay

Customer review rating 5.0/5

Jordan T. R. 2. Business - 12/02/2021 Confirmed reviews ALL

Very pleasant staff couldn't do enough for me, food was lovely overall brilliant place to stay

Dear Jordan T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good Stay

Customer review rating 5.0/5

Calvin Business - 09/02/2021 Confirmed reviews ALL

Covid secure, relaxing stay

Dear Calvin D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay, very covid secure

Customer review rating 5.0/5

Stephen Business - 08/02/2021 Confirmed reviews ALL

One night business stay, very good.

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Another wonderful stay

Customer review rating 5.0/5

Thomas M. Business - 03/02/2021 Confirmed reviews ALL

Checked in by the most lovely girl, cant remember her name, my room was clean and fresh, and all Covid regulations were in place abd running well

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian H. General Manager

Good stay - easy to find

Customer review rating 5.0/5

Suzanne T. Business - 03/02/2021 Confirmed reviews ALL

Our recent stay was impressive. Staff were courteous, helpful and professional. The room was very comfortable. Food accessible for breakfast and dinner. Fresh fruit salad dessert delicious

Dear Suzanne T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay overall

Customer review rating 4.0/5

Jaime K. Business - 29/01/2021 Confirmed reviews ALL

Stayed with you during pandemic as a keyworker for WAST. Nice clean and comfortable stay. Staff friendly and helpful

Dear Jamie k., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to see there were issues with your breakfast during your second week. Thank you for informing me so I can investigate this further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Safe enjoyable stay

Customer review rating 5.0/5

Anonymous Business - 28/01/2021 Confirmed reviews ALL

Very good experience, friendly and professional staff.

Dear Jane L., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Amazing Staff, Super comfortable sleep

Customer review rating 5.0/5

Pamela T. Families - 26/01/2021 Confirmed reviews ALL

We travelled to Swansea for a funeral. The staff were so professional, friendly and very careful with hygiene. I felt they took the current situation very seriously but made you feel very welcome. I left a kindle behind and the staff called me to let me know. I’ve stayed at 5-star hotels paying a fortune around the world and I’ve never had that happen. And I’m a chronic forgetter. I found that amazing! The personal touch. Can’t buy that. Thank you Mercury ❤️

Dear Pamela T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Comfortable stay, amazing food well located.

Customer review rating 4.5/5

Jayne Solo - 17/01/2021 Confirmed reviews ALL

Lovely hotel, nice and clean food was amazing.

Dear Jayne J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-J. General Manager

Great stay

Customer review rating 5.0/5

Ian H. Couples - 16/01/2021 Confirmed reviews ALL

Very friendly reception staff, very good Covid measures in place. Comfy bed and sofa (we had a family room for the 2 of us). Food and drink room service if needed.

Dear Ian h., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good location

Customer review rating 3.5/5

Paul T. Business - 08/01/2021 Confirmed reviews ALL

Due to the Covid virus rules in the UK the hotel and staff are doing there best under these circumstances.

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Accommodate me as nhs despite lockdown

Customer review rating 4.5/5

Anonymous Business - 28/12/2020 Confirmed reviews ALL

Thank you for accommodating me

Dear Stephanie M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good stay

Customer review rating 5.0/5

H.davies Business - 25/12/2020 Confirmed reviews ALL

Great stay

Dear Heledd G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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