Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 430 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Do not forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  430 reviews

Customer review rating 5.0/5

Sayisiddardha B. Families - Confirmed reviews ALL

We had a wonderful stay and felt very comfortable throughout. As a family with two kids, we really appreciated the spacious room, it gave us plenty of space to relax without feeling cramped. The cleanliness was excellent, and the overall atmosphere made it feel warm and welcoming, almost like being at home. The reception team gave us a lovely welcome on arrival, which set a positive tone for our stay. Parking was also very convenient, making everything easy for us as a family. Overall, it was a smooth and enjoyable experience, and we would definitely be happy to stay again.

Dear Sayisiddardha B., Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a comfortable stay with us. It's great to know that our spacious rooms, cleanliness, and welcoming atmosphere made you feel at home. We truly appreciate your kind words about our reception team and the convenient parking. We look forward to welcoming you back for another enjoyable experience! Best regards

Customer review rating 4.5/5

Clive P. Families - Confirmed reviews ALL

This hotel was good value and with good food and staff. My only criticism was the bedroom needed a bit of attention. And the shower in the bath was not good. A narrow slippery bath with no grips on the wall.Quite dangerous! Apart from that, all was very good.

Dear Clive, Thank you for your kind words about our excellent staff and the good value we offer at Mercure Swansea Hotel. We're thrilled to hear that you enjoyed the food and overall experience. We appreciate your feedback regarding the bedroom and shower; safety is a top priority for us, and we will certainly look into these concerns. We hope to welcome you back soon for an even better stay! Best regards, The Mercure Swansea Hotel Team

Customer review rating 4.5/5

Paul G. Business - Confirmed reviews ALL

A conveniently located hotel for my requirements with very friendly and efficient staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception Team

Customer review rating 4.5/5

Logan B. Business - Confirmed reviews ALL

Staying for work, pleasant staff, clean comfortable room.

Dear Logan, Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel very clean and comfortable, and that our staff made your stay pleasant. It's great to know that everything from check-in to breakfast met your expectations. We appreciate your support and look forward to welcoming you back on your next business trip! Best regards, The Mercure Swansea Hotel Team

Customer review rating 2.5/5

Mal S. Friends - Confirmed reviews ALL

I booked two rooms, one for friends. Ours had toothpaste marks on the bathroom vanity unit and also a long hair still in the sink around the taps. Our friends' room had a fast food wrapper hidden behind the telephone. We left all in place, maybe they are still there?

Dear Mal, Thank you for sharing your feedback regarding your recent stay at Mercure Swansea Hotel. We’re glad to hear that you found your stay comfortable, but we sincerely apologize for the cleanliness issues you encountered in both rooms. Your comments are invaluable as they help us improve our services and ensure a better experience for all our guests. We appreciate your loyalty as a member of our ALL Accor program and hope to welcome you back soon with an improved experience. Best regards, The Mercure Swansea Hotel Team

Other web-users rate our hotel

  • 259 reviews 9.2/10 Location
  • 685 reviews 5.4/10 Room
  • 624 reviews 9.1/10 Service
  • 8 reviews 9.5/10 WiFi
  • 349 reviews 5.6/10 Cleanliness
  • 267 reviews 8.3/10 Breakfast
  • 211 reviews 4.2/10 Amenities
  • 167 reviews 5.5/10 Vibe

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