Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 386 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  386 reviews

TripAdvisor Rating  4.0/5  565 reviews

Certificate of excellence 2024

Excellent experience.

TripAdvisor rating 5.0/5

David G TripAdvisor review

The event was a Christmas Lunch for members of the Historical Association, Swansea Branch. The Christmas Lunch was excellent. It's so nice to have a real turkey rather than turkey roll which seems usual these days. All the staff were, as always, very friendly, polite and helpful. Nothing was too much trouble, which is the same comment as I would make after each visit I have there. The booking procedure, which was done centrally, was also made very easy from the word go and we got exactly what we wanted with no exceptions. The hotel is situated in pleasant surroundings with ample free parking on the outskirts of Swansea so it is easy to find it and get there. I have no reservations about recommending the Mercure Hotel in Swansea. Thank you, Mecure, for another wonderful experience.

Dear, David Thank you very much for taking the time to share your wonderful feedback regarding your recent experience at our Christmas Lunch event for the Historical Association, Swansea Branch. We are delighted to hear that you had an excellent experience and enjoyed our traditional turkey offering. It is always gratifying to know that our staff’s dedication to providing friendly, polite, and helpful service made a positive impact on your visit. We strive to ensure that every guest feels valued and well taken care of, so your kind words affirm our efforts. We are also pleased that you found the booking process straightforward and efficient, as we aim to make every aspect of your visit as seamless as possible. Additionally, we appreciate your comments about our location; it is great to know that you found it convenient with ample parking available. Thank you once again for recommending Mercure Hotel in Swansea so highly. We look forward to welcoming you back for another memorable experience in the future. Warm regards, Niall Dawkins Reception Supervisor

Being Honest

Customer review rating 3.5/5

Wonder Business - Confirmed reviews ALL

The location is good – Plentiful parking spaces – Hotel staff very pleasant & helpful. The hotel refurbishment & guest rooms could do with a makeover, stuck back in time. Food / Menu choices – Limited, if you enjoy quick fried food, place for you, or if you would prefer More palatable options, ether go out to dine or pick another hotel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the ample parking spaces available. It is also wonderful to know that our team made a positive impression on you with their pleasant demeanor and helpfulness during your visit. We acknowledge your comments about the need for a makeover in our guest rooms and the limited menu options available at our dining facilities. Your insights are invaluable as we continually strive to enhance our guests' experiences. Please rest assured that we take such feedback seriously and will be discussing it further with our management team as we plan future improvements. We are glad that overall you had a satisfactory experience during your one-night stay, particularly enjoying the comfort of your room and cleanliness standards. Thank you once again for your constructive feedback; it helps us grow and serve our guests better. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable experience. Warm regards, Niall Dawkins Front Office Supervisor

Great dog friendly stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a lovely peaceful stay. Staff were very polite, helpful and friendly. Lovely location for a walk

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had a lovely and peaceful experience at our hotel. It is particularly gratifying to know that our staff made such a positive impression on you with their politeness and helpfulness. We strive to create an environment where our guests feel welcomed and valued, and it is heartening to see this reflected in your comments. We appreciate your perfect rating of 10/10 for both the booking experience and various aspects of your stay including arrival/check-in, WiFi, breakfast, team service, check-out/departure, and overall value for money. Your recognition of these elements encourages us to maintain our high standards. We also take note of your feedback regarding accommodation cleanliness rated at 9/10; please rest assured that we will continue working diligently to enhance this aspect further. Thank you once again for recommending us so highly! We look forward to welcoming you back in the future for another enjoyable visit. Warm regards, Niall Dawkins Front Office Supervisor

Festive afternoon tea

TripAdvisor rating 5.0/5

Sarah T TripAdvisor review

Just been to the festive afternoon tea beautiful food in lovely surroundings. What made it extra special was the marvellous lady who served us and really couldn’t do enough for us, bringing extra vegetarian sandwiches and making sure we were supplied with plenty of tea. We weren’t rushed at all and could take our time. Highly recommend and thank you

Dear Guest Thank you very much for taking the time to share your delightful experience at our festive afternoon tea. We are thrilled to hear that you enjoyed both the beautiful food and lovely surroundings we strive to provide. It is especially heartwarming to know that our staff member made your visit extra special with her attentive service, ensuring that your needs were met with extra vegetarian sandwiches and ample tea. We believe that exceptional service is key in creating memorable experiences, and it is wonderful to see this reflected in your feedback. We appreciate your recommendation and look forward to welcoming you back soon for another relaxing afternoon tea experience. Warm regards, Niall Dawkins Front Office Supervisor

Good Location, comfortable and great staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff at the Mecure made us feel welcome and that nothing was too much trouble. Both dinner and breakfast were wonderful . Rooms were comfortable, clean, warm and a good size .

Dear Valued Guest, Thank you for taking the time to share your wonderful experience at Mercure. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room during your stay. It is particularly gratifying to know that our team made you feel welcome and attended to all your needs—your kind words will certainly be shared with them. We are thrilled that both dinner and breakfast met your expectations; we strive to provide a delightful culinary experience for all our guests. Your high ratings in areas such as check-in/out processes, WiFi connectivity, cleanliness, and overall value truly reflect our commitment to excellence. Additionally, we appreciate your acknowledgment of our sustainable development initiatives. It is heartening to see that our efforts resonate with guests like yourself. Thank you once again for recommending us so highly; it means a great deal to us. We look forward to welcoming you back on your next visit! Warm regards, Niall Dawkins

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Other web-users rate our hotel

  • 247 reviews 9/10 Location
  • 594 reviews 5.7/10 Room
  • 547 reviews 9.1/10 Service
  • 10 reviews 9/10 WiFi
  • 277 reviews 5.9/10 Comfort
  • 265 reviews 8/10 Breakfast
  • 260 reviews 5.6/10 Cleanliness
  • 227 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.