Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 385 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  385 reviews

TripAdvisor Rating  4.0/5  557 reviews

Certificate of excellence 2024

Would stay again.

TripAdvisor rating 4.0/5

Connector51570506149 Families - TripAdvisor review

Stayed here with family before an evening out and the staff here were so welcoming and helpful. We had breakfast here in the morning and there was a good variety of food all fresh and hot. Thank you to the manager Kelly for making our stay a good one! Would definitely stay again.

Dear Valued Guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you and your family enjoyed your stay, particularly appreciating our welcoming and helpful staff. It is always our goal to provide exceptional service, and we are thrilled that Kelly made a positive impact on your visit. We are also pleased that you found our breakfast offerings varied, fresh, and satisfying—starting the day off right is important to us! Your kind words motivate us to continue delivering high-quality experiences for all our guests. We look forward to welcoming you back in the future for another enjoyable stay! Warm regards, Niall Dawkins Reception Supervisor

Great staff

TripAdvisor rating 5.0/5

Michiemc82 TripAdvisor review

Spent the evening at the bar. Friendly staff and lovely setting. I live locally so didn’t stay in the hotel but will definitely visit the bar again. Location is convenient but not in the hustle and bustle of the city centre so I liked this. Plenty of parking available although I didn’t drive to the hotel on this occasion.

Dear Valued Guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your evening at our bar and found our staff to be friendly and accommodating. It is always our goal to create a welcoming atmosphere, and we are thrilled that you appreciated both the setting and service. We are glad that our location met your needs, providing a peaceful retreat while still being conveniently accessible. Additionally, it’s great to know that you found ample parking available during your visit. We look forward to welcoming you back soon for another enjoyable experience at our bar! Warm regards, Niall Dawkins Reception Supervisor

Good stay, room was a little dated but the front of house was immaculate

Customer review rating 5.0/5

Gary S. Business - Confirmed reviews ALL

Easy to check in and the chap on reception was excellent on check in, even when someone rudely pushed in while we were having a conversation. Well done.

Dear Mr S. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a good experience overall and appreciate your kind words about our front-of-house team, particularly during your check-in process. It is always encouraging to know that our staff's efforts make a positive impact on our guests' experiences. We acknowledge your comments regarding the room being a bit dated and the issue with some lights not functioning properly. Please rest assured that we take such feedback seriously as it helps us identify areas for improvement in our accommodations. We are thrilled that you enjoyed our breakfast offerings and found our hotel clean and well-maintained, reflecting our commitment to sustainable practices. Your high ratings across various aspects of your stay are greatly appreciated. Thank you once again for recommending us so highly; we look forward to welcoming you back in the future! Warm regards, Niall

Disappointing

TripAdvisor rating 2.0/5

Carol_Cav Couples - TripAdvisor review

Arrived late. Hotel room was boiling so had to open the window to air the room. Went to the bar. No music. No atmosphere. NO COLD WINE!! Didn’t have the first three wines we asked for from the wine menu. Finally got a very expensive bottle but it was warm. No gluten free food available. All round disappointing.

Dear Carol_Cav Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointments you experienced during your visit. We regret that your arrival was delayed, and we understand how frustrating it can be when accommodations do not meet expectations, particularly regarding room temperature. Your comfort is our priority, and we will address this issue with our housekeeping team to ensure that all rooms are adequately prepared for our guests. We also appreciate your comments about the bar atmosphere and wine selection. It is concerning to hear that there was a lack of music and that we did not have the wines available as listed on our menu. We strive to provide an enjoyable experience in all areas of our establishment, and we will work diligently to improve both our beverage offerings and overall ambiance. Furthermore, we apologize for not having gluten-free food options readily available during your stay. Your dietary needs are important to us, and we will review our menu offerings to better accommodate all guests in the future. Once again, I am sorry that your experience fell short of expectations, but please know that your feedback is invaluable in helping us enhance our services moving forward. If you would like to discuss this matter further or if there is anything else we can do for you, please feel free to reach out directly. Thank you for bringing these issues to our attention. Warm regards, Niall Dawkins Reception Supervisor

Peaceful

Customer review rating 3.5/5

Jsw Couples - Confirmed reviews ALL

Nice peaceful stay with decent breakfast. Rooms and corridors need a refurb and scented rooms were a problem for my allergies so this would prevent me from staying again.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed a peaceful stay and found our breakfast offerings satisfactory. It is always gratifying to know that our team provided you with excellent service during your visit. However, we sincerely apologize for any discomfort caused by the scented rooms due to your allergies. Your health and comfort are paramount, and we understand how important it is for our accommodations to meet all guests' needs. We will certainly take your feedback into consideration as we explore options for improving our room conditions. We appreciate your insights regarding areas where we can enhance our services further. Please rest assured that we are committed to making necessary improvements so that future stays can be more enjoyable. Thank you once again for choosing {brand}, and we hope you might consider giving us another opportunity in the future. Warm regards, Niall

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Other web-users rate our hotel

  • 244 reviews 9/10 Location
  • 597 reviews 5.7/10 Room
  • 549 reviews 9/10 Service
  • 9 reviews 8.7/10 WiFi
  • 277 reviews 5.7/10 Comfort
  • 264 reviews 5.7/10 Cleanliness
  • 263 reviews 8.1/10 Breakfast
  • 230 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.