Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 391 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  391 reviews

TripAdvisor Rating  4.0/5  575 reviews

Certificate of excellence 2024

Good offering

Customer review rating 4.0/5

Niki W. Couples - Confirmed reviews ALL

Dear Ms. W., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our space and facilities, as well as our convenient location for exploring Swansea. We appreciate your comments about the creaky floors; we understand how this could impact your overall experience, and we will certainly look into this matter further to enhance guest comfort. Regarding your experience in our gym, we sincerely apologize for the inconvenience caused by the empty paper towel dispensers. Maintaining a clean and safe environment is of utmost importance to us, and we will ensure that these dispensers are regularly stocked moving forward. We also value your input concerning our bar menu\'s vegetarian options. Your feedback is invaluable as it helps us identify areas where we can improve our offerings for all guests. Once again, thank you for sharing your thoughts with us. We hope to welcome you back soon for an even better experience! Warm regards, Niall

Convenient Location and Excellent staff

Customer review rating 5.0/5

Jill Families - Confirmed reviews ALL

Dear Jillian We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NIall

Short Stay

Customer review rating 4.5/5

Mike Families - Confirmed reviews ALL

Dear Mike, Thank you for taking the time to share your experience with us following your recent stay at Mercure. We are delighted to hear that you have chosen our hotel on multiple occasions while visiting family in the area. We appreciate your feedback regarding our rooms; we understand that some aspects may feel dated, but we are pleased that you found them clean and tidy throughout your visits. Your kind words about our staff\'s friendliness and helpfulness will certainly be shared with our team, as they strive to provide exceptional service. It is wonderful to know that you enjoyed our buffet breakfast and found it well-cooked and presented—ensuring that dishes are topped up is something we take pride in, as we want all guests to start their day right. Your continued patronage means a great deal to us, and we look forward to welcoming you back on your next visit. Should there be anything specific you\'d like us to improve upon or any suggestions you have for enhancing your experience further, please do not hesitate to reach out. Thank you once again for your positive review! Warm regards, Niall

Location and Comfort

Customer review rating 4.5/5

Bob Couples - Confirmed reviews ALL

Dear Mr P., Thank you so much for your kind review! We’re thrilled to hear that our location worked well for you and that your stay met your expectations. It\'s wonderful to know that everything, from your accommodation to the service provided by our team, contributed to a comfortable experience. We’re also grateful for your positive feedback about the booking process, WiFi, cleanliness, and value for money. Your support as an ALL – Accor Live Limitless Classic member means a lot to us, and we’re so glad you had a pleasant stay. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there’s anything we can do to further enhance your experience, please don’t hesitate to let us know. Thank you once again for choosing us. We hope to see you again soon! Warm regards, Meg Reception

Stayed to be close to family during Christmas period

TripAdvisor rating 5.0/5

Sophie L TripAdvisor review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay during the Christmas period was enjoyable and that our location provided you with convenient access to your family as well as nearby shopping areas. We take great pride in maintaining a clean and well-presented environment, so it is wonderful to know that you found our hotel up to standard. Our team strives to provide exceptional service, and we appreciate your kind words regarding their welcoming demeanor. It’s also gratifying to hear that you found our beds comfortable and enjoyed the quality of food offered during your stay. Your willingness to return means a lot to us, and we look forward to welcoming you back on your next visit. Thank you once again for your feedback. Wishing you all the best! Warm regards, Niall Dawkins Front Office Supervisor

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Other web-users rate our hotel

  • 242 reviews 9/10 Location
  • 610 reviews 5.7/10 Room
  • 546 reviews 9/10 Service
  • 9 reviews 9.7/10 WiFi
  • 268 reviews 5.7/10 Cleanliness
  • 265 reviews 8.2/10 Breakfast
  • 186 reviews 5/10 Amenities
  • 141 reviews 5.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.