Mercure Swansea Hotel 4 stars

All the staff were very friendly and helpful. Bedrooms are clean but could do with an uplift and refurb

It was a convenient location for Morriston hospital where we were visiting Comfortable room and good restaurant

The staff were all very pleasant, but I felt the hotel was tired, and the room felt like that of a dated B&B, not a modern chain hotel. I visit swansea quite regularly but thought I would try this hotel for a change.

Friendly and personal

A two night stay to afford us a ‘nostalgia trip’ to Langland bay, Mumbles and Fforestfach. The hotel is very conveniently located yet suitably secluded; it is comfortable, clean, and we enjoyed excellent food. When next visiting the area, we would stay again.

very positive - helpful staff, efficient, everything worked as it should. The gym was a bit sparse, a few more machines would have been good

A nice warm and cozy hotel. A good value for money.

The customer service from most of the staff was excellent. So was the quality of breakfast and food in the restaurant. The creaking floor boards when walking across the lobby and in the rooms was disappointing. The rooms also appeared to be basic and dull when the rate charged is considered.

Really basic facilities poor , room was freezing on arrival , dogs in corridors , leisure facilities really poor , room or leisure not exceptionally clean disappointed

Room was fine and asked for a quiet room, and the room was indeed quite. However, walking around the room, the floorboards were very noisy (not good for those underneath). Ate in restaurant, food was ok but a bit pricey for what it was. It was also very cold in both the bar area and restaurant as the main door is constantly opening an closing as it's very open plan. Would have tried the pool and gym but you need a code to get through the door, unfortunately there was a large queue at reception so didn't bother waiting. Overall though the stay was fine.

A pleasant stay. Room was clean and warm, but could have benefited from an uplift. I've stayed in better rooms at this hotel. Staff were polite and helpful as always. Breakfast was very good. Pet friendly hotel with ample parking. Will stay again.

Felt the bedroom could have a bit of an update it was very tired looking also the table was very shaky it felt very cold when you sat by the window as there was a draft also only one chair provided had to ring for further chair as we were a couple in the room and the hotel knew this before we arrived Very noisy in the upstairs rooms felt ther were a herd of elephants running around floor boards in the corridor very scweeky need to be looked at The seating area was also very drafty and you also need a few more comfortable easy chairs not so low they are not suitable for elderly people especially people who have disability

All in all it was okay

Staff were all friendly and polite. There was a lot of floor creaking outside my room, it was slightly distracted when trying to go to sleep.

Excellent customer service on our overnight stay. Enjoyed breakfast & use of the pool & staff accommodated our request for friends to be in a room close to us. Comfy beds & great facilities, would stay again & recommend in the future!