Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 382 reviews

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Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  382 reviews

TripAdvisor Rating  4.0/5  563 reviews

Certificate of excellence 2024

Happy hotel, cosy, warm, clean, welcoming.

TripAdvisor rating 4.0/5

KatyaWorcester Families - TripAdvisor review

We stayed this weekend and found this hotel welcoming. All staff were happy, the fire in the wall, beautiful Christmas tree, Santa grotto, comfortsble beds, soft sheets & good breaskfast. The location was good too, not far from shops and 15 minutes into Swansea.

Dear Valued Guest, Thank you for taking the time to share your delightful experience at our hotel! We are thrilled to hear that you found our establishment welcoming and cozy during your recent stay. It brings us immense joy to know that our team’s happiness contributed positively to your visit. We take great pride in creating a warm atmosphere for all our guests, and it is wonderful to hear that you enjoyed the festive touches like the beautiful Christmas tree and Santa grotto. We are also pleased that you found your accommodations comfortable and appreciated the quality of our breakfast offerings. Our location is indeed convenient for exploring local shops and attractions, so we’re glad it suited your needs. Thank you once again for your kind words; they inspire us to continue providing exceptional service. We look forward to welcoming you back in the future! Warm regards, Niall Dawkins Front Office Supervisor

Fabulous Christmas party!

TripAdvisor rating 5.0/5

charligrey TripAdvisor review

*We had our Christmas party here at the weekend. *The food was amazing! *The staff were so helpful, polite and accommodating! *The table and room were decorated beautifully. *The DJ was great. *There were lovely photo opportunities at the hotel.

Dear Charligrey Thank you very much for taking the time to share your delightful experience with us regarding your recent Christmas party! We are thrilled to hear that you found our food amazing, as we take great pride in offering a diverse and delicious menu. It is also heartening to know that our staff made a positive impression with their helpfulness, politeness, and accommodating nature. Your kind words will surely motivate them further in delivering exceptional service. We are glad that you appreciated the beautiful decorations in both the table settings and room ambiance; creating a festive atmosphere is something we strive for during such special occasions. Additionally, it’s wonderful to hear that you enjoyed our DJ's performance and found lovely photo opportunities throughout our hotel. Thank you once again for your enthusiastic feedback! We look forward to welcoming you back for future celebrations or gatherings. Warm regards, Niall Dawkins Reception Supervisor

Highly Recommend

TripAdvisor rating 5.0/5

Donna R TripAdvisor review

Would highly recommend had a great stay from check-in to departure. Friendly staff could not do enough for you. Room spotlessly clean and very welcoming, welsh cake a lovely touch . I dined in the Restaurant on the first night and very impressed with the food quality and service. Breakfast the next morning one of the best i have experienced during my hotel stays around the UK. Would stay again on my next visit well worth the money

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had such an enjoyable experience from check-in through to your departure. It is heartening to know that our friendly staff made a positive impression on you; we take great pride in providing attentive service, and it is always rewarding when our efforts are recognized. We are also delighted that you found your room spotlessly clean and welcoming, as we strive to create a comfortable environment for all our guests. We appreciate your kind words about the Welsh cake—a small gesture that reflects our commitment to local hospitality—and we are pleased that you enjoyed dining at our restaurant as well as experiencing one of the best breakfasts during your travels across the UK. Your recommendation means a great deal to us, and we look forward to welcoming you back on your next visit! Thank you once again for choosing us; it was truly a pleasure having you here. Warm regards, Niall Dawkins Front Office Supervisor

Nice hotel with friendly staff

Customer review rating 4.5/5

Ray Couples - Confirmed reviews ALL

Stayed 2 nights, good sleep quality, wifi was good. Ate in the hotel both nights and satisfied with variety and quality of food. All staff we met were friendly and helpful.

Good stay

Customer review rating 4.5/5

Michael B. Business - Confirmed reviews ALL

Very good, upgrade not available on arrival day despite very few guests staying, pity.

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Other web-users rate our hotel

  • 245 reviews 9.1/10 Location
  • 590 reviews 5.7/10 Room
  • 544 reviews 9.1/10 Service
  • 10 reviews 9.2/10 WiFi
  • 277 reviews 5.8/10 Comfort
  • 262 reviews 8/10 Breakfast
  • 256 reviews 5.6/10 Cleanliness
  • 225 reviews 6.3/10 Food

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