Aparthotel Adagio Edinburgh Royal Mile 4 stars

Customer review rating (ALL Rating) 4.4/5 820 reviews

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Description

Hotel extras

  • Central location on the Royal Mile, near the shops and main attractions

  • 10 mins walk from Waverley station

  • Easy access to public transport

  • Mini-market open 24/7 in Reception

  • Fitness centre open 24/7

Our accommodation(s)

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Hotel location

Aparthotel Adagio Edinburgh Royal Mile

231 Canongate
EH8 8BJ EDINBURGH
United Kingdom

GPS:55.950897, -3.182251

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  820 reviews

TripAdvisor Rating  4.5/5  977 reviews

Nice hotel in a good location

TripAdvisor rating 4.0/5

Gla299 TripAdvisor review

Travelled through from Glasgow by train and it was a short walk to the hotel from Waverley station. The hotel was in a great location on the Royal Mile and walking distance to all the main attractions. The hotel was in a lovely building with great facilities. The price per night was quite expensive but you would pay the same for similar hotels in Edinburgh.

Good location but dirty rooms

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The room was dirty and the towel warmer was broken. The AC/heat controls did not work so the room was stifling and dry.

Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Edinburgh Royal Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured I will follow up on the AC issue with our Maintenance team and I will also look into the miscommunication regarding breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kizzy Osborne Operations Manager

Apartment style hotel with small kitchenette and service of hotel. Meet our needs

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Good location in old town. Room are good size with clean and clean well fitted kitchnette

Dear guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Edinburgh Royal Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adagio Edinburgh

Urgent Complaint Regarding Hotel Service and Manager's Unhelpful Attitude

TripAdvisor rating 1.0/5

Sav K Families - TripAdvisor review

I am writing to express my extreme dissatisfaction with the service provided by your hotel, specifically concerning an incident involving the front desk staff and the manager, Andria. My family and I arrived at the check-in desk at 10 pm on April 3rd, 2024, only to be informed that our room had been given to a walk-in guest without proper verification of their identity. Despite having paid the full amount, we were left waiting at the reception for over 2.5 hours until midnight, as the front desk staff, particularly Issac, informed us that there were no available rooms left. After the lengthy wait, Issac managed to secure a room for us. However, upon entering the room, we were met with a foul smell and poor ventilation. It became apparent that the previous guest had also experienced this issue, as they had requested to change rooms on the same day. Issac assured us that he would arrange for a room with a street-facing window to improve ventilation by the following morning. Despite Issac's assurances, the morning manager, Andria, disregarded our previous agreement and dismissed our concerns. Despite offering to show her the condition of the room, Andria displayed a lack of empathy and professionalism, seeing us as troublesome guests rather than addressing the issues at hand. On March 26th, 2024, we had a pleasant stay in room 234, which is why we requested a similar room. I know your hotel have the ability to accommodate our needs for a better ventilating room. However, Andria, the manager of the morning team, refused to honor the arrangement made by Issac the previous night. Despite our attempts to address the issue and find a satisfactory solution, Andria displayed a dismissive and unhelpful attitude. The odor in the room was so strong that it caused us severe headaches throughout the night, making it impossible for us to sleep. Despite our efforts to seek assistance at 4 am, there was no one available at the front desk. Consequently, we were compelled to vacate the room at 7 am due to the unbearable conditions. Our attempts to resolve the situation with Andria were met with reluctance and unhelpfulness. As we still have three nights remaining in our stay until April 7th, 2024, this experience has marred our Easter holiday trip. I must emphasize that this has been the most uncomfortable stay I have ever endured, and Andria's handling of the situation has only exacerbated the matter. I urge you to address these issues promptly and provide a resolution to ensure the remaining duration of our stay is satisfactory. Please contact me as soon as possible to discuss this matter further and offer assistance in rectifying the situation.

Great apartment

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Efficient service, everything you need, simple and effective.

Dear Guest, Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we aim to provide efficient service and all amenities for a comfortable stay. We hope to welcome you back soon. Best regards, Aparthotel Adagio Edinburgh Royal Mile

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Other web-users rate our hotel

  • 2,153 reviews 9.8/10 Location
  • 2,251 reviews 7.1/10 Room
  • 1,454 reviews 8.1/10 Service
  • 84 reviews 4.7/10 WiFi
  • 821 reviews 6.7/10 Cleanliness
  • 504 reviews 6.3/10 Breakfast
  • 420 reviews 5.4/10 Value

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