Novotel Sheffield Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,163 reviews

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Novotel Sheffield Centre - Image 1
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50 Arundel Gate, S1 2PR SHEFFIELD, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Our accommodation(s)

Hotel location

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
United Kingdom

GPS:53.379081, -1.46742

Telephone
Fax +44 114 278 7744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,163 reviews

Customer review rating 3.5/5

Mark F. Couples - Confirmed reviews ALL

Comfortable and quiet and the room had everything we could need. Negatives; shower wasn’t that hot, just passable. The room wasn’t that warm either, just passable, even with the thermostat turned up and the staff on arrival and checkout looked as though they didn’t want to be there. I don’t think they even said goodbye or thanks for staying with us as we checked out. But well located and communication and instructions prior to staying were great.

Dear Mr F., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and appreciated the communication prior to your arrival. However, I regret to learn that the temperature of the shower and room did not meet your expectations, as well as your experience with our staff during check-in and check-out. We strive to provide excellent service, and I will ensure that your comments are shared with our team for consideration. Your insights are valuable in helping us improve our guest experience. Kind regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 2.5/5

Abbie C. Couples - Confirmed reviews ALL

Me and my partner was woken up 8 am to construction work out side our room and wasn’t informed by staff wasn’t happy and had a headache from it but the rest of the time was amazing

Dear Ms c., Thank you for your feedback regarding your recent stay. I regret to hear that construction noise which started at 9.00am impacted your experience and that you were not informed in advance, however as a gesture of goodwill we offered a discount and refunded the late checkout fee. I appreciate your understanding and am pleased that the remainder of your stay was enjoyable. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 5.0/5

Alison A. Families - Confirmed reviews ALL

We visit often to remember my Husband/Daddy whom we lost 2 years ago...we go for a night to remember him. We love our swim, room service, our comfy room & their staff go above & beyond. We love it.

Dear Ms A., Thank you for your heartfelt feedback. We are pleased to hear that our swimming pool, room service, and dedicated staff contributed to your memorable stay. It is an honour to welcome you back as you commemorate your loved one. Warm regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 2.5/5

Chris A. Solo - Confirmed reviews ALL

BREAKFAST OFFERING VERY POOR. FRESH FRUIT LIMITED TO TINNED PEACHES AND ROUGH CUT SLIICES OF MELON AND PINEAPPLE. NO FRIED EGGS AND SCRAMBLED EGG WAS GREY. ONLY 2 TEABAGS IN ROOM

Dear Mr A., Thank you for your feedback regarding your recent stay. I regret that your experience did not meet your expectations, particularly concerning the breakfast offerings and the in-room amenities. We strive to provide high-quality food and services and will happily try and accommodate any requests. We do actually cook eggs to order such as fried , poached or boiled. Your comments will be shared with the relevant teams to enhance our offerings. I appreciate your insights and hope you will reconsider staying with us in the future. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 1.0/5

Olivia H. Business - Confirmed reviews ALL

The photos of the rooms on the website were misleading. The quality of the rooms was very poor with very dated decor, paint coming away from the wall around the windows, the door frame was loosened from the wall on one side with exposed small sharp screws, and there were exposed wires from one of the lights. The coffee machine at the bar didn’t work, there was no sign and I waited 10 minutes before a staff member came over to tell me this, as no one was staffing the bar. I have stayed at other Novotels before and this one was very disappointing in comparison.

Dear Ms H., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations, particularly concerning the room quality and maintenance issues you encountered. Your observations about the decor and safety concerns are concerning, and I appreciate you bringing them to my attention. Additionally, I apologize for the inconvenience you faced at the bar due to the coffee machine being out of service and the lack of staff availability. We strive to provide excellent service, and it is clear we fell short during your visit. Your comments will be taken into consideration as we continually seek to improve our guest experience. I hope you will consider giving us another opportunity in the future to provide you with a stay that reflects the high standards of Novotel. Kind regards, Karen Coy, Rooms Division Manager, Novotel Sheffield

Other web-users rate our hotel

  • 1,045 reviews 9.1/10 Location
  • 1,476 reviews 5.6/10 Room
  • 1,092 reviews 7.4/10 Service
  • 28 reviews 5.1/10 WiFi
  • 733 reviews 5.8/10 Comfort
  • 559 reviews 5.2/10 Cleanliness
  • 549 reviews 5.9/10 Breakfast
  • 459 reviews 5.4/10 Amenities

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