Novotel Sheffield Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,200 reviews

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Novotel Sheffield Centre - Image 1
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50 Arundel Gate, S1 2PR SHEFFIELD, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Our accommodation(s)

Hotel location

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
United Kingdom

GPS:53.379081, -1.46742

Telephone
Fax +44 114 278 7744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,200 reviews

TripAdvisor Rating  3.9/5  2,167 reviews

Customer review rating 4.0/5

Marie M. Business - Confirmed reviews ALL

Very well located, easy to find, clean, straightforward. I travelled to Sheffield for a conference and the hotel provided everything I needed. It was quiet, very comfortable.

Not great give it a miss !!

TripAdvisor rating 2.0/5

emmar815 TripAdvisor review

We booked as a late decision the day before I broke my own rules of not checking Trip advisor first !!! So 😂😂 We arrived into Sheffield and went straight to the hotel (11:30am) we parked in the secure car park, we were lucky enough to get a space. We went up into the hotel it’s very strange the pool and gym are downstairs but you have to go up into a lift or two flights of stairs to get to reception. The lady was polite and explained where the shops were and the attractions we had come to see. The hotel is really well located for the Christmas market the cathedral. That however is where the good things stop. We came back to the hotel at 2:10pm and the lady that was on the desk was rude and unhelpful he said we wouldn’t be able to check in until 3. That’s fine no issue HOWEVER while we sat in reception waiting for 3pm to come round several other people arrived and checked in and at2:45 2 families were called forward to check in but we were ignored !! At 3pm we went and checked in a lady served us she was pleasant. We were in room 535 and it was not great it looked like a budget hotel see pictures, their were places where the wall paper (1980’s woodchip)had come of and it had been painted over. The vent in the separate tiny toilet was hanging of and sharp. The sofa bed had a rip on the end that was sharp and dangerous we had to put a towel over it. The carpet was filthy. They had put a dog bed in for our dog but it was old and vile. The main bed was rock hard and we had to ask for more pillows as there were 2 !!!! The breakfast was average me and my daughter enjoyed it but my husband had the full breakfast and he said it was not great it was all at very different temperatures and the bacon was nearly cold, no fried eggs. The final thing that was not great when you go out the back way of the hotel to the shops theirs broken glass we did mention it to the staff but it was never swept up.

Customer review rating 4.5/5

Philip G. Families - Confirmed reviews ALL

Very good

Customer review rating 3.5/5

Kerry H. Families - Confirmed reviews ALL

Pleasant stay although the room was a little dated and extremely cold. Staff friendly helpful.

2 start hotel with appalling customer service

TripAdvisor rating 1.0/5

Renata J TripAdvisor review

Lamentable. following our recent stay at your hotel — our third and, regrettably, our last. Unfortunately, the overall experience fell well below expectations and did not reflect the standards one would anticipate from a four-star property. To begin with, the steam room was not operational during our stay, which was disappointing given it is one of the advertised amenities. Furthermore, the quality of breakfast has noticeably declined with each visit; this time, it was particularly poor and far from what we had previously enjoyed. To make matters worse, despite having breakfast included in our booking, staff repeatedly asked whether we had paid for it, which suggests a serious lack of internal communication and attention to guest details. The service attitude was concerning, with staff appearing largely indifferent to guest needs. The handling of our late check-out request was especially unsatisfactory. As a Gold Status member, a late check-out is a guaranteed benefit, yet we were refused on the grounds that the hotel had already granted four late check-outs that day — an explanation that is both unprofessional and inconsistent with loyalty program commitments. Additionally, the Executive Room we booked bore no resemblance to the “executive” standard it claims to represent. The facilities were ordinary at best, failing to justify the higher category or the hotel’s four-star rating. Finally, the EV chargers have reportedly been out of service since December 2024, which is unacceptable in today’s hospitality environment and reflects a clear lack of maintenance and guest consideration. Overall, the experience was deeply disappointing. What was once a hotel we enjoyed returning to has become one we will unfortunately not be visiting again. I sincerely hope you take this feedback seriously and address the significant operational and service shortcomings outlined above.

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Other web-users rate our hotel

  • 1,045 reviews 9.2/10 Location
  • 1,479 reviews 5.3/10 Room
  • 1,077 reviews 7.3/10 Service
  • 28 reviews 4.9/10 WiFi
  • 735 reviews 5.6/10 Comfort
  • 551 reviews 4.8/10 Cleanliness
  • 544 reviews 6.4/10 Breakfast
  • 468 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.