Mercure Milton Keynes Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 635 reviews

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Mercure Milton Keynes Hotel - Image 1
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Mercure Milton Keynes Hotel - Image 4
The Approach, Two Mile Ash, MK8 8LY MILTON KEYNES, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Easily accessible hotel with extensive free car parking

  • Near Woburn Safari, Gulliver's Land, Silverstone, Bletchley Park and Centre:MK

  • 103 modern guest rooms, golf course views and connecting rooms available on request

  • Fully equipped meeting room, break out areas, Hotel Bar & Restaurant with free unlimited Wi-Fi

Our accommodation(s)

Hotel location

Mercure Milton Keynes Hotel

The Approach, Two Mile Ash
MK8 8LY MILTON KEYNES
United Kingdom

GPS:52.044876, -0.807678

Telephone
Fax +44 1908 568303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOLTENS RESTAURANT

Enjoy a meal at Moltens Restaurant with our hot rock speciality. Relax and unwind with drinks in our stylish bar and terrace, or why not treat yourself to a more intimate meal in one of our new pods.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  635 reviews

TripAdvisor Rating  4.1/5  1,616 reviews

Customer review rating 3.0/5

Andrew T. Solo - Confirmed reviews ALL

In a word: disappointing. On arrival given grotty room (118). 5 inverters outside window. Complained. Offered to pay for upgrade. Not necessary because hotel not busy. Given room 157. Much better. BUT if hotel wasn’t busy why give me grotty room 118 in first place???? Bar service very disappointing. No brandy available at all. Asked server for a Dalwhinnie whisky next night. Answer: no whisky. What server meant, but didn’t say was, no Dalwhinnie but other whiskies available. Ordered a glass of wine to go with meal. Had half eaten my meal before, having asked for it again, it arrived. Again, bar, like hotel, not busy. Pull your socks up Mercure!

Customer review rating 2.0/5

Shahzad I. Couples - Confirmed reviews ALL

I'm pretty easy going, little mistakes happen, I'm a very well travelled and loyal, long standing Accor member. I believe feedback is important to improve standards and performance. Sometimes the staff member doesnt realise they need to change their behaviour or management dont raise the issue and dont provide the necessary training. To this end, the lady who checked us really needs some training in how to interact with guests. I let a few instances slide, as I just wanted a quiet stay. However as an Accor member I'd like the hotel manager to take on board my feedback to improve performance. When I telephoned the morning of check in, she was abrupt, I advised that i had called ahead the day before and was aware my two rooms id booked were empty, and to that end i asked to check in early as per my Gold tier level. I was told that one of the rooms wasnt available now, and as id been upgraded i couldnt check in early. Her tone next was unacceptable, she then repeatedly said im a confrontational manner that she could downgrade my rooms then in that case if i wanted to check in early as per my tier level. I had to then interject and explain i appreciated the upgrade had been actioned, but then asked when i could have one of my rooms then in that case. She again was putting up barriers saying, well, she would need to check with housekeeping as they would have to check the room again. I again asked well what time could i then check in? She was non commital and said housekeeping dont start until later. I then suggested 11.30am, and again she couldnt confirm this, despite the room being available and empty. I then said id make my way down slowly then. Which we did, we eventually arrived at the hotel at around 1.30pm as we didnt want to arrive given that she couldnt confirm my room would be available. As i walked in and was approaching the check in desk, she walked past me, and rudely, loudly and aggressively said, 'down there' nodding her head towards the stairs to the bar. I was rather taken aback as I hadnt said a word at this point, and i was shocked at the rudeness and attitude. I then walked down a couple of steps and approached a waitress, i asked her where the check in desk was as a female member of your staff and told me to go down there. She then directed me back to the check in desk where the lady who had said this to me was sat. The lady then made absolutely no apologies and instead told me that there was a computer fair on and she had been so busy and overwhelmed by the sheer number of people arriving, so she thought i was here for that. This is despite the fact myself and my wife were carrying luggage and had come to the check in desk with smiles on our faces. She then doubled down making excuses for herself as to why she had said this to me, and then asked my name a couple of times before beginning to check me in. She then also rudely questioned why we had not arrived at 11.30 as we had discussed, we were quite taken aback by this line of questioning, and told her we had taken our time as she didnt say we could arrive at 11.30 and we also then got caught up football traffic. She actually doubled down on this and said it at least three times, pushing that we were late. She then also made excuses for herself saying she had to get us other rooms as a guest had paid for late checkout. Only then at the end of this interaction did she utter a frankly half arsed and throwaway "sorry i thought you were here for the computer fair". She then didnt give us any further information regarding the rooms or hotel apart from saying when breakfast was. We have stayed here before and again had your best rooms. She only gave us 1 key, and then failed to tell us about the room and its benefits such as the fridge items, or give us the boxed macaroons. We had to return to the desk to confirm this and get another key. We also didnt get 3 packs of macaroons, only 2 despite being 3 guests. Later the next day when I asked if I could check out a little later, given that I wasnt given early check in due to her attitude. Again she went through telling me essentially all the things she has to do and portraying herself as having to do so much to be able to give me this. She said she would need to check with housekeeping. Which i know isnt the case at all. I was kindly given late checkout as per my tier level. I will briefly tell you that my background and expertise is in law, withing the commercial and financial sector. I am responsible for Customer at a well known global financial company, so doing the right thing for customers and exceeding regulatory standards for customers is my speciality. It really disappoints me when staff fail to do the basics and leave customers feeling anxious, uneasy and frankly upset. Which is how we felt after these interactions. In short she feels she needs to tell customers how difficult her job is, how many steps there are for every request, even when the requests are nothing more than what the customer is due. If i were providing her with training and feedback, id explain that all she needs to say is, 'let me look into that for you sir, and i'll see what we can do for you' or similar. Instead, we are left feeling as if we have caused a huge problem and regret asking. The rest of the stay was good and the rest of the staff were what i expected. I would be more than happy to have a chat with the hotel manager about this, as i feel its a training issue. The first person a customer interacts with is front desk, and that experience can ruin a stay and destroy a relationship with Accor.

Dear Shahzad llyas, Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay. As a long-standing and loyal Accor member, we sincerely appreciate both your continued loyalty and the constructive manner in which you have raised your concerns. First and foremost, please accept my genuine apologies for the experience you encountered during your interactions with our front desk colleague. What you have described falls well below the standards of service, professionalism, and warmth that we expect from our team, and I am truly sorry that this negatively impacted your stay and left you feeling anxious and unsettled. This is not the welcome any guest — particularly a valued Gold member — should receive. You are absolutely right in highlighting the importance of the front desk as the first point of contact. The tone, communication style, and approach you experienced are not acceptable, regardless of operational pressures or busy periods. While high occupancy and events may explain workload, they do not excuse the manner in which you were spoken to or the lack of empathy and clarity provided. I am particularly concerned by: The handling of your early check-in request and the way your tier benefits were communicated The confrontational and dismissive language used The failure to acknowledge mistakes or offer a sincere apology at the time The lack of information provided at check-in, including room benefits, keys, and welcome amenities Please be assured that your feedback has been taken extremely seriously. I will be addressing this directly with the team member involved, and it will be used as part of focused coaching and retraining around guest engagement, communication, and Accor service expectations. As you rightly pointed out, simple language, reassurance, and a solution-focused approach make all the difference — and your suggested wording is exactly what we expect our teams to use. I am pleased to hear that the remainder of your stay and interactions with other team members met your expectations, but I fully recognise that the initial experience can colour the entire stay, and for that I am very sorry. Thank you once again for your honesty, your loyalty to Accor, and for giving us the opportunity to improve. We truly hope to restore your confidence in our hotel and to welcome you back for a far better experience in the future. Kind Regards Adam Galer

Customer review rating 2.0/5

Dawn M. Couples - Confirmed reviews ALL

Given room with floorboards that were so noisy. Asked for transfer and next room exactly the same. Ended up paying for an upgrade but to be honest didn’t see what I paid for. Apparently it was a better speaker and a dressing gown - not worth the money

Dear Dawn M., Thank you for taking the time to share your feedback. We’re sorry to hear that the noise from the floorboards in your room impacted your stay and that the room transfer did not fully meet your expectations. We also appreciate your comments regarding the upgrade. Our aim is always to ensure that any upgrade provides clear added value, and we apologise that on this occasion it did not meet your expectations. Your feedback regarding the room features and experience has been shared with our team so we can review and improve where possible. We appreciate your honesty and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Kind Regards, Adam Galer

Customer review rating 4.0/5

Gareth W. Families - Confirmed reviews ALL

nice room, good stay

Dear Gareth W., Thank you for your positive feedback. Kind Regards Adam Galer

Customer review rating 4.0/5

Lucy S. Couples - Confirmed reviews ALL

Good customer service but areas could be improved. Corridors were not the cleanest. With rubbish around. Could do with more milk sachets and teabags. The vanity set in the bathroom was empty packet.

Dear Lucy S., Thank you for taking the time to share your feedback. We’re pleased to hear that you experienced good customer service during your stay. We’re sorry to learn that the cleanliness of the corridors did not meet expectations and that there were some oversights with the in-room amenities and bathroom vanity set. Please accept our apologies for this, as this is not the standard we aim to maintain. Your comments have been shared with our housekeeping team to ensure these areas are addressed and closely monitored moving forward. We appreciate your feedback, as it helps us to improve our standards and overall guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Kind Regards Adam Galer

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Other web-users rate our hotel

  • 279 reviews 9.5/10 Location
  • 892 reviews 7.4/10 Room
  • 823 reviews 8.8/10 Service
  • 15 reviews 7.1/10 WiFi
  • 369 reviews 6.7/10 Cleanliness
  • 320 reviews 6.9/10 Breakfast
  • 15 reviews 8.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.