Mercure Milton Keynes Hotel 4 stars

TripAdvisor rating 4.0/5 1,310 reviews
Mercure Milton Keynes Hotel
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Hotel extras

  • Fully-licensed wedding venue and reception

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Award-winning Mediterranean restaurant on-site

  • Located nearby Milton Keynes Train Station

  • Golf Course Views and Easy-access to Milton Keynes town centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Milton Keynes Hotel

The Approach
Two Mile Ash
MK8 8LY
milton keynes
united kingdom

Tel: +441908561666

Fax: (+44)190/8568303

Contact email

Check-in from 14h00

Check out up to 12h00

  • ARRIVA BUS :   NO 4 TWO MILE ASH

  • By plane

    LHR HEATHROW At 95.2km / 59.15 miles

  • By plane

    LONDON LUTON At 44km / 27.34 miles

  • By train

    MILTON KEYNES At 4.5km / 2.8 miles

GPS :52.044876, -0.807678

Our accommodations

Superior Double or Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Accessible Standard Double Room

  • Max. number of persons: 2
  • Area: From 15

Privilege Double Room

  • Max. number of persons: 4
  • Area: From 28
  • Views: Golf view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MOLTEN'S MEDITERRANEAN EXPERIENC

Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Milton Keynes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,915 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,310 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice location with parking

Customer review rating 4.3/5

R M. Couples - 03/12/2019 Confirmed reviews ALL

Really nice staff on checking in. Noticed I had made a mistake by requesting an accessible room and rectified.

My stay was fabulous

Customer review rating 4.3/5

Lynne H. Couples - 03/12/2019 Confirmed reviews ALL

My stay at Mercure Milton Keynes was lovely the receptionist was really friendly and the room was well furnished the beds were to die for. The locations was also great for us as we were celebrating a 70th birthday in the golf club next door.

Good hotel but check in was slow

Customer review rating 4.3/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

All good apart from check in as the person could not find our booking which slowed things down.

Good service and care

Customer review rating 4.3/5

Olga C. Couples - 02/12/2019 Confirmed reviews ALL

We had an enjoyable stay which was very relaxing in a lovely, comfortable room. We also had 2 very good delicious meals with very good service.

CLEAN MODERN HOTEL

Customer review rating 4.3/5

John P. Couples - 02/12/2019 Confirmed reviews ALL

We have now stopped at this Hotel when visiting Milton Keynes to do Christmas Shopping. Booking in at Reception we found the staff very helpful explaining the Wi-Fi and where various facilities are located, my wife always uses the leisure club and has no complaints. We always eat at the Hotel; the meals are of a good standard and reasonably priced and the restaurant has a good atmosphere the staff were very helpful and polite. Only one grumble the heating or Air Conditioning in the Restaurant needs some attention, it blew down on where we were eating and felt cold, didn't matter where we sat it was the same The breakfast was buffet service and good Our room was quiet something we like as an older couple clean tidy and had everything we required. I would recommend this Hotel to anyone who is looking for a good base to visit the Milton Keynes

Rachel b.

Customer review rating 4.3/5

Rachel B. Couples - 01/12/2019 Confirmed reviews ALL

It was ok but not as nice as last year as our room was much smaller. I woke in the morning to find I had 2 large bites on me which I reported but the staff weren't really bothered by it

mr D. c.

Customer review rating 4.3/5

D. C. Business - 30/11/2019 Confirmed reviews ALL

poor room cleanliness and gesture not honoured for complimentary evening meal

Very accommodating

Customer review rating 4.3/5

Danny Business - 29/11/2019 Confirmed reviews ALL

Great staff in the hotel, from the front desk to the bubbly people in the restaurant

Dissapointed

Customer review rating 4.3/5

Rachael Couples - 27/11/2019 Confirmed reviews ALL

Dear Sir / Madam, Im writing to express my strong dissatisfaction with your hotel. I recently stayed for a break away from reality as a gift from my father (due to family circumstances). When we arrived on first look the hotel seemed lovely. We were given room 107 which had a funny smell, we opened the window and let some fresh air in. On saturday morning we went down to breakfast and (me and my other half being vegetarians) asked if it was possible for some vegetarian sausages, to which the chef said he would cook some. He came back out saying they had none, however could make something else like eggs benidict but without the ham with spinach instead, my other half accepted this and when it came out it looked lovely, 2 halfs of a toasted muffin with 2 perfectly poached eggs and hollandaise sauce with salt & pepper. The chef had really changed our perception. However unfortunately this was not the case on Sunday morning it was the complete opposite. AGAIN there was no vegetarian sausages the chef was clearly different to saturday, as i asked for eggs benadict with spinach instead of ham (the same as saturday) and when this came out it was one half of an untoasted soggy muffin with an uncooked poached egg on top (middle still snotty) with no spinach and a teaspoon of hollandaise sauce, i obviously didnt eat this and when the lady came over to take the plate looked at it and asked if i was finished i replied that it wasnt cooked and wasnt edible to which she just took the plate with no apology or offer to get another cooked (properly). The chef then came out and took the bean pot to which he just placed new beans on top of the old congilled beans (as you can see in the picture on the spoon and the corners. Dry old beans.). The day we checked out my other half noticed all the mould on the inside window sill and all around the window. (also pictures included) we reported this to the receptionist upon checking out and were made to feel like it was our fault they didnt know about the mould and 'if people dont report it then it isnt recognised'. We asked how often rooms are spot checked and were told that they are all inspected at least once in a two week turnaround. You can see from the pictures of the mould that it has clearly been missed and we feel severly let down to have spent two nights in this room, breathing within 2 metres away from this and being that my other half has a medical breathing condition do not feel this is acceptable. Im not usually one to complain however after what was meant to be a break away to relax these factors didnt help at all.

Comfortable

Customer review rating 4.3/5

Harriet S. Business - 27/11/2019 Confirmed reviews ALL

A work trip, the hotel was fine and near my work place

Good Stay

Customer review rating 4.3/5

Lorraine Business - 26/11/2019 Confirmed reviews ALL

The bed in my room was not too comfortable, and the pillows too hard. Room facilities were good, and had what I needed for my stay. Breakfast was good.

Warm and friendly staff

Customer review rating 4.3/5

Angela S. Solo - 25/11/2019 Confirmed reviews ALL

My first stay. Reception staff warm and helpful as we're staff around the hotel and in the restaurant. This is important to me as a solo guest.

Not given the room we booked and paid for

Customer review rating 4.3/5

Dorothy D. Friends - 24/11/2019 Confirmed reviews ALL

My cousin held a party at your hotel so we all drove to Milton Keynes to celebrate with her. I booked a superior room with robes and slippers etc... at least 6 months before the event but was given a standard room. I spoke with the manager who insisted I was in a superior room and that the robes and slippers were missing because housekeeping forgot. I asked why my sister who paid a considerable amount less than me was next door in a replica room with a much better bathroom. Our bathroom was looking very tired. I was told she had requested to be near me. Which I later found out to be untrue, she did not. I asked to see a superior room but was told they were all full. I asked why there was no fridge(it’s unusual to not have a fridge)and was told only privilege rooms have a fridge, I asked for a privilege room but was told again none free. I was very disappointed given I booked so long ago it would appear the rooms were allocated on first come basis. I found out the next day my friend was given a room far better than he booked and only paid £51. I assume that was my room. To top it all Sunday morning when we left housekeeping were cleaning the rooms opposite ours so we asked if we could see one, it was exactly the same as ours yet we had been told by the manager they were standard and ours superior! Really, not impressed.

Cold basement room, double charging, wrong bill

Customer review rating 4.3/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

The staff is friendly, but I am afraid not well trained. I asked for a quiet room and got one - it was the very last room in the hotel, in the basement, low ceiling and despite the heater very cold. Paying was a struggle and took, all in all, 45 to 60 minutes. I need a separate bill for consumption and the room and handed over two credit cards, I was assured they will act accordingly (as every other hotel can) but all was charged on one and the bill is faulty. I asked for new bills but so far I received nothing. Worst: I was charged twice. I try to figure it out with the hotel but after three unsuccessful days I will hand over to the credit card company. The reception staff really didn’t convince me that they know what they are doing... overall disappointing stay and bad consumer experience!!

Dear Dr. Prisca S., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. Please accept my apology for the inconvenience caused with the billing error. I understand that this is being rectified by the reception team. We hope to have the matter resolved very soon. Sincerely, Christian T General Manager

Nice place to stay

Customer review rating 4.3/5

Craig J. M. M. Business - 22/11/2019 Confirmed reviews ALL

Good

-

Customer review rating 4.3/5

Anonymous Friends - 20/11/2019 Confirmed reviews ALL

It was fine. The acoustics in your bar area do not facilitate conversation, it is difficult to hear each other, when there are a lot of people in the evening. Your booking system is only open in day-time, this is not very userfriendly, because it coincides with working time.

Extremely poor service in the restaurant and high prices in the bar

Customer review rating 4.3/5

Peter Couples - 19/11/2019 Confirmed reviews ALL

The bed in the room was nice, the internet was very slow, the number of channels on the TV was low but the total lack of service at the restaurant was chocking!

Dear Peter L., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I have taken your feedback on board with regards to the internet speed and TV channel choice. This will be used when determining future providers. I am concerned to read that your restaurant experience was way below expectation. If you can offer additional details I will ensure this followed up with the relevant heads of department. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Christian T General Manager

Mrs J D.

Customer review rating 4.3/5

Mrs J. D. Families - 19/11/2019 Confirmed reviews ALL

Rooms bed to high for myself and 88year old mother to get on and off easily. Highdryer did not work Light over dressing table did not work Have concerns that often fire doors along corridor to room 160 often propped open even on evening when service to rooms is not happening Reception person on arrival very hard to hear and understand quite a walk to room from reception with my mother and myself with walking difficulties walk in shower as requested but no wall support rail no hand rail on stairs at end of corridor up stairs to floor to room The wedding room was fantastic with very helpful staff for any request regarding the room and assurances that the post box and wedding present would be safely locked overnight

Dear Jaqueline D., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. You feedback has been shared withe team and actions put in place. The hotel does have a number of accessible rooms which have lower beds and hand rails in the showers. I do hope in future bookings we are able to accommodate these requirements. The doors along the corridor are 'self closing' when the fire alarm is activated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian T General Manager

a BRILLIANT VENUE WITH HELPFUL STAFF

Customer review rating 4.3/5

Philomena C. Families - 19/11/2019 Confirmed reviews ALL

The hotel was convenient for the family event we were attending. The staff were extremely helpful and organised a taxi for us when required. There was adequate parking on site and although there was a large event on site, a wedding I think, we were not disturbed by the noise of this event. Breakfast was well organised with a good selection and reasonably priced. We were particularly pleased with the veggie sausages! The rooms were comfortable with modern decoration and very clen.Overall a good experience

Awful

Customer review rating 4.3/5

Idrees K. Business - 18/11/2019 Confirmed reviews ALL

Waited for 45 minutes after being seated in the restaurant and had to leave as no one approached to take order. Following this management was informed and to date no one made contact to address my concern.

Dear Idrees K., Thank you for taking the time to share your feedback. I understand that you have had communication with our Business Development Manager, Amali Diaz. May I take this opportunity to apologise for the poor level of service you experienced during your stay. We do hope to welcome you back in the near future. Sincerely, Christian T General Manager
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