Mercure Milton Keynes Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 665 reviews

Best price
guarantee
Mercure Milton Keynes Hotel - Image 1
Mercure Milton Keynes Hotel - Image 2
Mercure Milton Keynes Hotel - Image 3
Mercure Milton Keynes Hotel - Image 4
The Approach, Two Mile Ash, MK8 8LY MILTON KEYNES, United Kingdom

Description

Hotel extras

  • Complimentary Sky Sports available in the bar area

  • Easily accessible hotel with extensive free car parking

  • Near Woburn Safari, Gulliver's Land, Silverstone, Bletchley Park and Centre:MK

  • 103 modern guest rooms, golf course views and connecting rooms available on request

  • Fully equipped meeting room, break out areas, Hotel Bar & Restaurant with free unlimited Wi-Fi

Our accommodation(s)

Hotel location

Mercure Milton Keynes Hotel

The Approach, Two Mile Ash
MK8 8LY MILTON KEYNES
United Kingdom

GPS:52.044876, -0.807678

Telephone
Fax +44 1908 568303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOLTENS RESTAURANT

Enjoy a meal at Moltens Restaurant with our hot rock speciality. Relax and unwind with drinks in our stylish bar and terrace, or why not treat yourself to a more intimate meal in one of our new pods.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  665 reviews

Customer review rating 4.5/5

Donald M. Couples - Confirmed reviews ALL

Good location, decent facilities (bar and restaurant)

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our facilities, including the bar and restaurant, to your satisfaction. It is also wonderful to know that your experience with our team and overall accommodation met your expectations. We truly appreciate your loyalty as an ALL Classic member and your recommendation to others. We look forward to welcoming you back to Mercure Milton Keynes for another enjoyable stay. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 2.5/5

Sam H. Business - Confirmed reviews ALL

Stayed for a couple of nights for a work trip. Minimal interactions with staff which was fine. Hotel room was noisy and just felt the place was a bit tired. Price of food and drinks was too high for what it was. Limited seating around the bar area and only one person serving so was left waiting a lot of the time.

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay with us. We are sorry to hear that some aspects of your visit did not fully meet your expectations. We appreciate your comments regarding the noise in the room and the condition of the hotel. Please note that the bar area can be busy during peak times, so we always recommend booking a table in the restaurant in advance or arriving a little earlier to ensure a seamless experience. Regarding our food and drink prices, these reflect our Milton Keynes hotel rates and the quality of the food. If you become a Gold member of the ALL Accor programme, you will also be able to enjoy member discounts on food and beverages, which can enhance your overall experience. We truly value your observations and hope to have the opportunity to welcome you back soon, providing a stay that is both comfortable and thoroughly enjoyable. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 3.0/5

Chloe C. Couples - Confirmed reviews ALL

We stayed one night whilst visiting Milton Keynes. The bed was comfy and the room temperature was good, however it was tired and could use a good clean. On the morning of departure, we had no hot water. I alerted reception to this, but they had apparently received no other reports of issues, so nothing was done. So we couldn't shower, which didn't really meet a rather basic requirement of a hotel bathroom.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We sincerely apologise for the inconvenience you experienced with the lack of hot water on the morning of your departure. Please be assured that we are in the process of upgrading our boilers to prevent issues like this in the future. In situations like this, we are able to provide an alternative room for guests to shower in the morning. We also appreciate your comments regarding the cleanliness and overall condition of the room. Your feedback has been shared with our housekeeping and maintenance teams as part of our ongoing efforts to improve guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back under improved conditions. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 3.5/5

Ellah K. Business - Confirmed reviews ALL

Bathroom door is broken, wouldnt move, bed wasnt that comfortable. Reception staff were lovely.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to hear that aspects of your stay did not meet your expectations. We sincerely apologise for the issues you experienced with the bathroom door and bed comfort. Your comments have been noted, and we will review these with our maintenance and housekeeping teams to ensure improvements are made. We are pleased to hear that our reception staff made a positive impression and that you found them helpful during your stay. We are committed to providing a better experience and hope to have the opportunity to welcome you back in the future under improved conditions. Kind regards, Paula del Pozo Front of House Manager

Customer review rating 3.0/5

Justin C. Couples - Confirmed reviews ALL

The hotel looks good in general and has some luxury feel to the main shared areas, such as the lobby and restaurant, however we had a few of us staying at the hotel and found the rooms to be lacking and some of the staff members to be rude and unfriendly. When we arrived in the room we found that we didn't have a full refreshments tray and were also missing a second bath towel. When we approached the front desk to let them know, one of the staff members was abrupt and rude, telling us that they have a premium cleaning team that wouldn't miss such things. When I said that we have been in the room and they are definitely missing, she then said that we obviously hadn't checked the wardrobe. I then told her that we have checked the wardrobe and every other place we could and it the items were definitely missing, only then did the nicer staff member step in and tell that it will be sorted straight away. For a four star hotel the coffee provided in room and at breakfast was cheap and nasty. One of the staff members looking over the breakfast room looked constantly miserable and was quite unfriendly! Although the other staff member was super friendly and professional. The scrambled eggs were baked, flavourless and not at all nice. We attended a funeral function there the night before and found the staff to be rude and unwelcoming, which isn't good considering the situation. Also in the room the shower gel was put in incorrectly and made it difficult to use. The room was large but basic. We also found a massive clump of hair in the drawer with the hair dryer, which was gross. Definitely some of the staff need training to reach that 4* feel, as otherwise the stay was okay. I wish I can remember the name of the lady on the front desk whom was very friendly and professional as she deserves recognition, as do the bar staff and the young lady on the restaurant desk.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are very sorry to hear that your experience did not meet the standard you expected from a four-star hotel. Please accept our sincere apologies for the issues you encountered in your room, including the missing refreshments tray, bath towel, shower gel placement, and the cleanliness concerns you highlighted. This is certainly not the experience we wish for our guests, and we will be reviewing these matters with our housekeeping team to ensure improvements are made. We also apologise for any unprofessional or unfriendly interactions with our staff. Your feedback has been shared with our management team, and we will provide additional training to ensure that every team member delivers the high standard of service expected at our hotel. At the same time, we are grateful for your recognition of the staff members who were helpful and professional, and we will ensure your comments are passed on to them. if you are coming back to Milton Keynes, let me know as I wish to change your mind. We appreciate your constructive feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back and provide a stay more in line with the standards we strive to achieve. Kind regards, Paula del Pozo Front of House Manager

Other web-users rate our hotel

  • 285 reviews 9.5/10 Location
  • 898 reviews 7/10 Room
  • 835 reviews 8.6/10 Service
  • 16 reviews 7/10 WiFi
  • 365 reviews 6.6/10 Cleanliness
  • 315 reviews 6.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Milton Keynes