ibis Styles London Gloucester Road 3 stars

Customer review rating (ALL Rating) 4.4/5 1,481 reviews

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ibis Styles London Gloucester Road - Image 1
ibis Styles London Gloucester Road - Image 2
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ibis Styles London Gloucester Road - Image 4
110 Cromwell Road, SW74ES LONDON, United Kingdom

Description

Hotel extras

  • Centrally located in Kensington - fantastic for shopping, restaurants and bars

  • Tastefully decorated rooms inspired by the London Underground

  • Close to the V&A Museum, Royal Albert Hall and Hyde Park

  • In-room temperature control for added comfort

  • Family-friendly Rooms & Pet Friendly

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

The Duet

Photo out of - The Duet

Two single beds. For when your travelling companion isn't quite your bed companion. A comfortable bed, a practical bathroom, a flatscreen TV and complimentary high-speed Wi-Fi.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

With an adjoining door that opens up to a private balcony, perfect for all of those extra activities like having an alfresco tea. Featuring our Sweetbed, a practical bathroom, 40 LED TV and free Wi-Fi. Ideal for cosying up to the one you love.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy even more space in our Premium room. Find the extra luxuries like the Nespresso coffee machine, iPod docking station, iron facilities, a comfy sofa, your very own safe and a large walk-in shower. Craving your dream room? Look no further!

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES LONDON
United Kingdom

GPS:51.495113, -0.184307

Telephone
Fax +44 20 7373 1004

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 84 rooms
  • 84 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

LOBBY BAR

Photo out of - LOBBY BAR

Relax and unwind in our cosy Lobby Bar, where an excellent choice of drinks and snacks are served throughout the day. The perfect spot for all occasions, open 24 hours for hotel guests.

Bar Type
LOBBY BAR
Capacity
15
Telephone +44 20 7373 1004

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)

Payment

  • Apple Pay
  • Contactless

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Relax and unwind in our cosy Lobby Bar, where an excellent choice of drinks and snacks are served throughout the day. The perfect spot for all occasions, open 24 hours for hotel guests.

Fill up on fresh pastries, fruit, yoghurts, hot coffee and tea in the morning. An unlimited continental breakfast is served daily - from 6:30 on weekdays and 7:00 on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,481 reviews

Customer review rating 0.5/5

Stacey W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Lily E. Solo - Confirmed reviews ALL

Dear Lily, Thank you so much for your wonderful review and for choosing ibis Styles London Gloucester Road for your stay. We are delighted to hear that you enjoyed our beautiful lobby, rooms, and, most importantly, the service from our team. Your kind words about Monica mean a great deal to us, and we will be sure to share your appreciation with her. It was a pleasure having you with us, and we very much look forward to welcoming you back! Warm regards, Evgeniia Reception ibis Styles London Gloucester Road

Customer review rating 3.0/5

Kongkiat K. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Ian N. Families - Confirmed reviews ALL

Dear Ian, Thank you very much for your wonderful review. We’re delighted to hear that you found our hotel easy to find and appreciated our convenient location near the Tube, making it easy to explore central London and visit the museums. It’s lovely to know that you and your grandson enjoyed your stay with us. We hope to have the pleasure of welcoming you both back again for another enjoyable visit to London. Kind regards, Niharika. Ibis Styles London Gloucester Road Team

Customer review rating 4.0/5

David J. Solo - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel well located. However, we are sorry to learn that you did not find our staff as friendly as expected. Your feedback is very valuable to us, and we will share it with our team as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you back and provide you with a warmer and more enjoyable stay. Kind regards, Evgeniia Receptionist ibis Styles London Gloucester Road

Customer review rating 5.0/5

Lily E. Solo - Confirmed reviews ALL

Absolutely wonderful stay I often stay in the area a few times a year and this was my first time at the Ibis styles loved it great staff gorgeous lobby and rooms due to an unexpected injury that effected my trip everyone on staff was so caring and helpful especially Monica who went above and beyond

Dear Lily, Thank you so much for your wonderful review and for choosing ibis Styles London Gloucester Road for your stay. We are delighted to hear that you enjoyed our beautiful lobby, rooms, and, most importantly, the service from our team. Your kind words about Monica mean a great deal to us, and we will be sure to share your appreciation with her. It was a pleasure having you with us, and we very much look forward to welcoming you back! Warm regards, Evgeniia Reception ibis Styles London Gloucester Road

Customer review rating 3.0/5

Kongkiat K. Business - Confirmed reviews ALL

Staff did not regcognize gold status membership, while I asked for any possibility to early check in, junior staff was workong on it. Senior staff intercepted and sell paid early check in instead.

Customer review rating 4.5/5

Ian N. Families - Confirmed reviews ALL

One night stay with grandson. Ideal for sightseeing and museums.

Dear Ian, Thank you very much for your wonderful review. We’re delighted to hear that you found our hotel easy to find and appreciated our convenient location near the Tube, making it easy to explore central London and visit the museums. It’s lovely to know that you and your grandson enjoyed your stay with us. We hope to have the pleasure of welcoming you both back again for another enjoyable visit to London. Kind regards, Niharika. Ibis Styles London Gloucester Road Team

Customer review rating 4.0/5

David J. Solo - Confirmed reviews ALL

Ok stay, didn't find the staff very friendly

Dear David, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel well located. However, we are sorry to learn that you did not find our staff as friendly as expected. Your feedback is very valuable to us, and we will share it with our team as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you back and provide you with a warmer and more enjoyable stay. Kind regards, Evgeniia Receptionist ibis Styles London Gloucester Road

Customer review rating 3.0/5

Gillian P. Couples - Confirmed reviews ALL

I am a silver Accor member and pre booked two months ahead of stay at a special member discount. Checked into hotel and was given the tiniest room, the TV screen was so large it was impossible to walk around the bed. The room must be almost impossible to clean and make up the bed as there was no space around the bed. A large person would have found it impossible to get from the bed to the en suite. To add insult to this I checked back to see what I had paid, and found if I had booked on the actual day as a member it would have been nearly £20 cheaper, I could even go to Booking.com as a non member and get the same price I had paid. We told the receptionist about the size of the room given and she laughed and said it was not the smallest room! I would like to think as an Accor silver member there would be some privileges given, I had assumed incorrectly that we got preferential rates, I also would assume that you may get given a slightly better room if available. I have contacted Accor directly about this but have had no response to date.

Dear Gillian, Thank you for taking the time to share your detailed feedback, and please accept our sincere apologies for the disappointing experience you had during your recent stay. We are very sorry to hear about the difficulties you experienced with the size and layout of your room, as well as the response you received when you raised your concerns with our reception team. We fully appreciate how frustrating this must have been, particularly as a valued Accor Silver member. Please be assured that we have been looking into the issues you raised, including the room allocation and the rate you paid compared with the rates available closer to the date of your stay. We understand your concerns regarding the value of the member rate and the expectations that come with being a loyal Accor member. We are also reviewing the feedback regarding your interaction with our receptionist, as this is certainly not the level of service we would want our guests to receive when raising a genuine concern. We appreciate your patience while we look into this matter and will come back to you once our review is complete. Once again, please accept our apologies for the inconvenience and disappointment caused. We value your loyalty and appreciate you bringing these matters to our attention. Kind Regards, Abdullah (Front Office Team Leader)

Customer review rating 0.5/5

Luis M. Couples - Confirmed reviews ALL

Issue 1: Room: When we arrived for our five-night stay, the hotel had failed to recognise our silver status and attempted to upgrade our room. They gave us a terrible room on the ground floor. After we complained, they moved us to a room with a toilet designed for disabled people. However, we were unable to move the shower chair to take a proper shower. After complaining again and speaking to the manager, he moved us to a room in the attic. Despite its small size, we accepted this room as it was more in line with Accor standards, and we stayed in it for the five nights. Issue 2: breakfast takeaway request. As we were leaving for the airport at 5 am on Sunday and had paid for breakfast that day, we asked reception on Thursday if they could prepare a small breakfast for us to take away. They said it was OK and took down our order for bread, cheese and coffee. The day before, on Saturday, we checked with reception to confirm that our order would be ready at 5 am the next day. However, they had made no preparations for our request. There were no notes, either digital or on Post-its (which seems to be how they operate...). We asked again and they assured us that a small breakfast would be ready to collect the next morning. The next morning, however, there was no breakfast waiting for us. If they couldn't fulfil the request, they should have told us. We were expecting to have something to eat before travelling to Gatwick. Issue 3: cleaning. If you want a hotel with carpeted floors, you have to vacuum them. This should be done in both the rooms and the hallways. Overall, the location is great, but the manager and staff need to treat all paying customers, especially loyalty members, with more care. As an Accor loyal customer, I did not expect this level of service in London. Thank you.

Customer review rating 5.0/5

Roxana P. Families - Confirmed reviews ALL

Smooth experience from check-in to check-out. Warm welcome from the front desk and excellent service from Elena at breakfast.

Dear Roxana, Thank you for your kind review and for sharing your experience with us. We’re delighted to hear that you enjoyed a smooth stay from check-in to check-out, and that our front desk team gave you a warm welcome. It’s especially wonderful to hear your praise for Elena and the excellent service she provided at breakfast. We hope to welcome you back to ibis Styles London Gloucester Road on your next visit to London. Warm regards, Evgeniia ibis Styles London Gloucester Road

Customer review rating 4.0/5

Susan L. Families - Confirmed reviews ALL

The location is excellent, staff really friendly and breakfast was great. The rooms are on the small size. We booked an extra night to start our stay a day earlier. The room (214) we were allocated was not suitable for 2 people. You had to shuffle sideways past the bed to get to the bathroom and the cold water pressure in the bathroom was non existent.

Customer review rating 4.0/5

Graham P. Solo - Confirmed reviews ALL

All good. Great location, room a little small but well thought out. Clean, staff agreeable. I booked another stay with you a few weeks later.

Dear Graham, Thank you very much for taking the time to share your lovely feedback with us. We’re delighted to hear that you enjoyed our great location and found your room clean, comfortable, and thoughtfully designed. It’s wonderful to know that our team made you feel welcome and that you enjoyed your stay enough to book with us again a few weeks later. We truly appreciate your continued support and look forward to welcome you back soon. Kind regards, Niharika Ibis Styles London Gloucester Road.

Customer review rating 5.0/5

Kevin D. Couples - Confirmed reviews ALL

Myself and my wife stayed here for 4 nights; check in was very smooth and we were actually upgraded to a room with a massive balcony, they also gave us some Prosecco and snacks along with a lovely card since we were married last week! The room was lovely, and the staff are ready to help with anything 24 hours a day. Erica and Abdullah at reception were fantastic; everyone was but these were the only names we recall, also elena and her colleague at breakfast were great! The whole team here is excellent and the location couldn’t be better for local amenities and access to underground, buses etc.

Dear Kevin, Thank you very much for taking the time to share such a wonderful and detailed review. We are delighted to hear that you and your wife enjoyed your four-night stay with us, and congratulations once again on your recent marriage! We’re so pleased that the room upgrade, balcony, Prosecco, snacks, and card helped make your stay a little more special. It is wonderful to hear your kind words about our team. We will be sure to share your compliments with Erica, Abdullah, Elena, and the rest of the team. Knowing that you felt well looked after and that our colleagues were always happy to assist means a great deal to us. We’re also pleased that you enjoyed our convenient location and easy access to public transport and local amenities. Thank you again for choosing ibis Styles London Gloucester Road and for your kind recommendation. We hope to have the pleasure of welcoming you and your wife back again in the future. Kind regards, Niharika Ibis Styles London Gloucester Road

Customer review rating 4.5/5

Sally G. Couples - Confirmed reviews ALL

Great location, wonderful outdoor space

Dear Sally, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our great location and the outdoor space. We truly appreciate you taking the time to share your experience, and we hope to welcome you back to ibis again soon. Kind regards, Niharika Ibis styles London Gloucester Road

Customer review rating 5.0/5

Oksana K. Families - Confirmed reviews ALL

A wonderful stay! The staff were lovely and very attentive, the room was comfortable and pleasant, and the breakfast was excellent. Everything was perfect! We had a wonderful time and would be delighted to come back.

Dear Oksana, Thank you so much for your wonderful review. We’re delighted to hear that you had such a lovely stay and that our team made you feel well looked after. It’s also fantastic to know that you found the room comfortable and pleasant, and that you enjoyed our breakfast. Your kind words mean a great deal to our team, and we’re especially pleased to hear that you had a wonderful time with us. We would be absolutely delighted to welcome you back for another enjoyable stay. Kind regards, Abdullah (Team Leader)

Customer review rating 4.0/5

Sahim Z. Couples - Confirmed reviews ALL

Convenient location but small rooms

Dear Guest, Thank you for sharing your feedback. We’re pleased that you found our location convenient. We understand that room size is an important part of the overall stay, and we appreciate your comments. We hope to have the opportunity to welcome you back and provide an enjoyable experience. Kind regards, Ibis Styles Gloucester Road London

Customer review rating 4.5/5

Xianghui W. Families - Confirmed reviews ALL

Very good

Dear Guest, Thank you very much for your positive feedback. We’re delighted to hear that you had a very good stay with us. We truly appreciate your kind words and hope to welcome you back to Ibis Styles Gloucester Road London in the future. Kind regards, Ibis Styles Gloucester Road London

Customer review rating 5.0/5

Klaus S. Families - Confirmed reviews ALL

Room is comfortable and clean, breakfast is very good, staff is very friendly and helpful. Location is excellent.

Dear Klaus S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, comfortable rooms, and friendly staff. Your feedback regarding the breakfast is especially appreciated. We look forward to welcoming you back in the future. Best regards, ibis Styles London Gloucester Road

Customer review rating 4.5/5

Scott W. Business - Confirmed reviews ALL

On checking in, I requested a late check-out and a larger room, which they were more then accomendating. Overall good experience and accommodation in a great location.

Dear Scott W., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the accommodations provided during your check-in. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, ibis Styles London Gloucester Road

Customer review rating 4.0/5

Ini J. U. Business - Confirmed reviews ALL

Good

Dear Ini, Thank you very much for taking the time to share your feedback and for rating your stay 8/10. We are delighted to hear that you had an overall good experience with us. We really appreciate your kind comments and are pleased to know that you enjoyed your stay. Your feedback is very valuable to our team and encourages us to continue maintaining and improving the standards of service we provide to our guests. We hope to have the pleasure of welcoming you back again in the future and making your next stay even more enjoyable. Kind regards, Abdullah (Front Office Team Leader)

Customer review rating 0.5/5

Shakirah S. Couples - Confirmed reviews ALL

I booked to stay at Mercure Earls Court however as we arrived there we were told that our room was flooded, and was sent to Ibis Gloucester Road instead. The team at Ibis was understanding and tried to accommodate us, however they explained that they only had one room left which was room 824. As soon as we walked downstairs into the room there was a very pungent vomit smell eminating from the room. At this point it was past midnight, I was exhausted, my husband had a surgery scheduled in the morning at 6.30am. We had to try and sleep but unfortunately we got absolutely none as the sick smell was so overwhelming. I'm writing this to say that I honestly believe the smell cannot be healthy, what caused the smell? Is it damp from mould or human vomit? Honestly all day yesterday I felt so messed up and it took ages for the scent to leave my nose. Awful awful awful

Dear Shakirah, Thank you for taking the time to share your experience. I am truly sorry for the distress and discomfort you experienced, particularly given your husband’s early surgery the following morning. I completely understand how upsetting it must have been to be moved from Mercure Earls Court and then find the replacement room in an unacceptable condition. Please be assured that we take your concerns regarding the smell in room 824 very seriously and will investigate this with the hotel team to establish what caused it. I am also sorry that, despite our team’s efforts to accommodate you, we failed to provide the clean and comfortable stay you should have received. Kind regards, Abdullah (Team Leader)

Customer review rating 4.5/5

David C. Solo - Confirmed reviews ALL

Easy check in and check out. Staff were very friendly

Dear David, Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location, with the many cafés, pubs and restaurants within easy walking distance. It’s also great to know that you found the check-in and check-out process smooth and that our friendly team made you feel welcome. We truly appreciate your kind comments and will be happy to share them with our staff. We look forward to welcoming you back again on your next visit! Kind regards, Abdullah (Front Office Team Leader)

Other web-users rate our hotel

  • 1,321 reviews 9.8/10 Location
  • 1,495 reviews 6.4/10 Room
  • 1,166 reviews 9.1/10 Service
  • 18 reviews 6.8/10 WiFi
  • 642 reviews 8.3/10 Breakfast
  • 535 reviews 7.5/10 Cleanliness
  • 305 reviews 8.8/10 Vibe
  • 18 reviews 4.3/10 Bar

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