ibis Styles London Gloucester Road Hotel 3 stars

Hotel was great. However, main lift broken for entire stay. Breakfast on Friday was terrible. Not enough food to even make a breakfast. Subsequent days were better, but my partner refused to go to breakfast after Friday

Stayed here here previously before refurb and as we were flying from Heathrow knew there was only one choice as hotel very good and opposite Gloucester Road Tube station. We were not disappointed. Had a lovely quiet room overlooking communal gardens at rear. Refurbishment with Tube theme very good. Lots of quirky touches. Then after a decent night's sleep we went for the very good breakfast we know they do and still did and we were delighted to see that "Sun" the lady who organises breakfast was still there and she remembered us even though it is well over a year since we were there. Lovely to catch up with her. Easy checkout and we could leave our bags for day until time for airport

The room was confortable and the staff was friendly and polite. I also satisfied delicious breakfast. I want to stay again.

Good location and Good service

Good location. Friendly & helpful staff. Room tight on space. Breakfast a scrum-down - limited seating, staff struggled with demand [Fri-9am], had to wait for food to be replenished, food good when you could get it. Unbelievable how people behave in this situation, you'd think they were going to starve. Move the toaster to a quiet corner, current position causes congestion, therefore blocking access to food items in that area.

Me and my partner were staying after a New Year’s Eve party. I loved the hotel but the room took hours to warm up to the point we didn’t have to sit under the duvet anymore. The reception staff did adjust the central settings as it was set to fan but it took ages. Other than the heat initially it was brilliant

I found it to be a different concept to what i would normally stay. To everything being done online and no reception area on arrival. The room was very small and every day there was no hot water. The building was like a "rabbit warren" and very hard to get around

Reception Staff were very friendly and helpful. Location was great for our purposes. Hotel is a rabbit warren but consistent with old structure and conversion to maximise bed space. Bedroom was tight on space but bed comfortable. Took a while for hot water to run through to the shower. Breakfast was a scrum down [9am], limited seating & staff struggled to keep up with demand. But food was fine when you could get it! MOVE THE TOASTER TO A QUIET CORNER to avoid congestion and therefore difficulty in reaching food items whilst in its current location. Would consider staying at this hotel again.

Excellent experience. Shame the coffe machine in the breakfast room was not working

Overall a good stay although it would hv been nice to hv a fridge in the room. Towels provided need a change as they felt like they hv been used too many times.

We stayed for 5 nights at the Ibis Gloucester. For the same price one twin room was a lot smaller than the other. The beds were very confortable and the pillows too. It could help to have a small fridge in the room and some closet space. The thermostat did not seem to work and one of the two lifts was not operational for the entire length of our stay. The breakfast was fine but the room was not adequate for the number of guests between 830 and 930. On our last day we arrived to the breakfast room at 9 and there was no table where to sit and long lines for the food and beverages. The black carpets showed that the daily vacuuming was not very thorough. The bathrooms were clean. The people at the reception were helpful and nice.

The booking was for New Year's Eve to New Year's day 2019/2020 as we were attending a party at the Natural History Museum, 10 minutes walk away. (1) A nice welcome. (2) The room okay but cold when we entered. It had large windows so felt open but was compact with very little room to move around and in need of refurbishment as was worn and tired. (4) The double bed was reasonably comfortable (5) The bedroom located at the back of the hotel, had large windows and a nice decked outdoor area away from the main road; although not private. (6) The bathroom and shower were very small. The shower had a corner opening designed only for slim people. (7) Only two towels were available, the sink was cracked and it was difficult to fill the kettle with water due to the design of the sink. (8) Breakfast service was disorganised; staff didn't seem to know what they were doing and did not communicate with the customers. The coffee/hot water machine broke down during the service and we were unable to get tea or coffee so we went out to the local café afterwards to find a hot drink; seating/tables too tight to sit at comfortably; difficult to move around the buffet area to get to the food. (9) No feedback asked for on departure; I would have preferred to do give feedback directly!

Location of the hotel is perfect, closed to a metro station (less than 5min walk). Direct line from St Pancras station. The room is small but the beds are very goods and the hotel is very quite

It is a pleasant hotel with an awesome London Underground theme throughout. The staff was very welcoming, friendly and helpful. The rooms are of a decent size with a modern look-and-feel and - importantly - good beds. Located right across Gloucester Road station means you've got three tubelines (Piccadilly, District & Circle) on hand and there is even a direct bus to Westfield London (Bus 49). Kensington Gardens are even within walking distance. There were a few downsides though; - When you sleep on the Cromwell Road side you have to be aware that traffic is hearable in the room (it is an old authentic building of course). I didn't mind it too much living in a city center myself, but this might be of importance to some people - The watersaving sanitary does mean that you should not expect to much power out of the shower (not even the handshower). The water was however crisp and quick on temperature. - Breakfast is quite basic, although for most people it will be sufficient. There is only one coffee machine at the breakfast room so you might be in for a queue. Above-mentioned downsides mean I (personally) cannot give a rate higher than 8/10, but I do want to mention that I have had a lovely stay here and I do can recommend this hotel.

Helpful staff and nice room