Dear Nwanneka O., Thank you for your positive feedback regarding your recent experience at our hotel. We are pleased to hear that our location and room facilities met your expectations. We appreciate your comments about the damp smell in the corridor; we take such matters seriously and will continue to monitor the air quality in our lower ground floor areas. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Monika ibis Styles London Gloucester Road

Dear Wayne, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our central location and the excellent public transport links, making it convenient to explore London. We are sorry that we were unable to provide a twin room during your stay. As the hotel was fully booked on the date of your visit, our availability of different room types was very limited. We completely understand that, when travelling with an adult son, having separate beds can make the stay more comfortable. For a future visit, we would recommend booking in advance and requesting a twin room at the time of reservation. While room requests are always subject to availability, advance booking gives us the best opportunity to accommodate your preferred room type. We hope you will give us another opportunity to welcome you and experience the warm, attentive hospitality our dedicated team takes great pride in providing. Kind regards, Vimal ibis Styles Gloucester Road London

Dear Patrick, Thank you for taking the time to leave us your feedback. We’re delighted to hear that you had a pleasant stay and enjoyed our breakfast. It’s great to know that you had a positive experience overall, and we truly appreciate you taking the time to share it with us. We look forward to welcoming you back on your next visit. Kind Regards, Abdullah Faisal (Hotel Team Leader)

Dear David, Thank you for taking the time to share your feedback with us. We are pleased to hear that you continue to find our location convenient and well situated. However, we are very sorry to hear about the noise you experienced during your stay, particularly from the lower ground floor and the nearby breakfast area. We understand how disruptive this must have been, especially when trying to rest. We also apologise for the disturbance caused by our housekeeping team and for the doors being left open, which allowed noise from the breakfast area to carry into your room. We will share your comments with the relevant teams and reinforce the importance of keeping noise to a minimum, particularly around guest rooms, and ensuring doors are kept closed where appropriate. Thank you again for bringing this to our attention. Your feedback is valuable to us and will help us improve the experience for our guests. We hope to have the opportunity to welcome you back and provide you with a quieter and more comfortable stay. Kind regards, Abdullah Faisal (Hotel Team Leader)

Dear Elizabeth, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our hotel lovely, welcoming, and conveniently located near the Royal Albert Hall. It is especially pleasing to know that you were happy with your room. Your kind words are greatly appreciated by our team and encourage us to continue providing a comfortable and welcoming experience for our guests. We hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road in the future. Kind regards, Evgeniia Reception Ibis Styles London Gloucester Road

Dear Barbara, Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed our staff, convenient location, rooms, and breakfast. It was a pleasure having you stay with us, and we hope to welcome you back to ibis Styles London Gloucester Road in the future. Kind regards, Evgeniia Reception Ibis Styles London Gloucester Road

Dear Brighid, Thank you for taking the time to share your feedback with us. We are pleased to hear that you shared your concerns with our team and that we were able to provide additional towels when requested. We are sorry for the confusion regarding the towels. There is an additional towel provided in the wardrobe, which may not have been noticed during your stay. We understand, however, that this should have been made clearer to you. We also apologise if the request for additional towels was not handled as warmly as it should have been. This is certainly not the level of service we aim to provide. Thank you again for bringing this to our attention. Kind Regards, Abdullah (Front Hotel Team Leader)

Dear Andrew, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that everything was fine during your stay and that you had a positive experience with us. Your kind words are greatly appreciated by our team and encourage us to continue providing a welcoming and enjoyable experience for our guests. We hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road in the future. Kind regards, Evgeniia Reception Ibis Styles London Gloucester Road

Dear Marie, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and your overall stay with us. It is also wonderful to hear your kind comments about our night front desk colleague. We will certainly share your appreciation with him, as we are pleased that he was able to assist you and make sure you had everything you needed to enjoy your meal. We are also glad that you found our location convenient, with the tube station just a few minutes’ walk from the hotel. Regarding breakfast, we are sorry to hear that you felt it did not provide good value for the price. We appreciate you bringing this to our attention, and your feedback will be shared with our team as we continually review the quality and value of our breakfast offering. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future and providing an even better experience. Kind Regards, Abdullah Faisal (Hotel Team Leader)

Dear Tamara, Thank you very much for taking the time to share your lovely feedback with us. We’re delighted to hear that you enjoyed our convenient location and appreciated the décor of the hotel. We’re also pleased that you found your room well appointed and comfortable. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back to ibis Styles London Gloucester Road on your next visit to London. Kind regards, Niharika Ibis Styles London Gloucester Road.

Dear Gary, Thank you for your lovely review. We are delighted to hear that you had such an enjoyable stay with us and that you decided to stay longer than anticipated. It is wonderful to know that you had a pleasant experience, and we truly appreciate your kind feedback. We look forward to welcoming you back again in the future. Kind regards, Vimal Receptionist ibis Styles Gloucester Road London

Dear Guest, Thank you very much for your wonderful review and for your continued loyalty to our hotel. We are delighted to hear that you received such a warm welcome from our Reception team and that the attentive service continued throughout your stay. It is especially lovely to hear that Elena remembered you and helped make your experience in the Breakfast Room enjoyable once again. We will be sure to share your kind words with her and the rest of the team. Thank you for choosing to stay with us again. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Vimal Receptionist ibis Styles Gloucester Road London

Dear Laura, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your balcony room, found the bed comfortable and the room clean, and that the air conditioning worked well. We are also pleased that the complimentary water was appreciated during your stay. We are sorry, however, that the smoking from the neighbouring balcony affected your experience. We understand how unpleasant it must have been to have to keep your balcony door closed because of the smoke. We appreciate you bringing this to our attention and will share your comments with our team as we continue to improve the comfort of our guests. We hope to welcome you back again in the future. Kind Regards, Abdullah Faisal (Hotel Team Leader)

Dear Gunnar, Thank you very much for your kind review. We are delighted to hear that you enjoyed your room, appreciated our friendly team, and found our central location convenient for your stay. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Vimal Receptionist ibis Styles Gloucester Road London

Dear Naoki, Thank you for your positive review. We are pleased to hear that you enjoyed our convenient location and hope you had a pleasant stay with us. We look forward to welcoming you back again in the future. Kind regards, Vimal Receptionist ibis Styles Gloucester Road London

Dear Ahmad, Thank you very much for your wonderful review and for your continued loyalty to our hotel. We are delighted to hear that our team took good care of you during check-in and that you enjoyed your room upgrade with the spacious balcony. We are especially pleased that you enjoyed the extra space, and we will certainly do our best to make your future stays just as enjoyable. 😊 We look forward to welcoming you back again soon! Kind regards, Vimal Receptionist ibis Styles Gloucester Road London

Dear David S., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you appreciated our central location, the unique theme of the hotel, and the service from our staff. We look forward to welcoming you back on your next visit. Best regards, Simran ibis Styles London Gloucester Road

Dear Nicole M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location and the friendly service provided by our staff. We look forward to welcoming you back in the future. Best regards, simran ibis Styles London Gloucester Road

Dear Rick C., Thank you for your kind words about our hotel and staff. We are delighted to hear that you enjoyed your stay and appreciated the unique design of our rooms. We understand that space can be limited, and we strive to optimize our offerings within the constraints of our pricing. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable experience. Best regards, Simran ibis Styles London Gloucester Road