ibis Styles London Gloucester Road Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,593 reviews

ALLSAFE approved hotel

Information message

ibis Styles London Gloucester Road
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+ 11 Services

Hotel extras

  • Centrally located in the heart of Kensington

  • Fully renovated rooms inspired by the London Underground

  • Close to the V&A Museum and Natural History Museum

  • In-room temperature control

  • An ALLSAFE Bureau Veritas Certified & Cashless Hotel

Hotel location

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES london
united kingdom

Fax: (+44)02073731004

Check-in from 15h00

Check out up to 12h00

  • BUS 74:  74 COLLINGHAM ROAD

  • GLOUCESTER ROAD STATION:  CIRCLE DISTRICT

  • By plane

    HEATHROW At 22.53km / 14 miles

  • By plane

    LONDON HEATHROW At 16km / 9.94 miles

  • By train

    PADDINGTON At 4.83km / 3 miles

GPS:51.495113, -0.184307

Hotel services

Check-in from - Check out up to

In summary
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

LOBBY BAR Non contractual photo

LOBBY BAR SERVICE HANDLED BY RECEPTION SNACKS AND DRINKS SERVED THROUGHOUT THE DAY

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews for
ibis Styles London Gloucester Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,593 reviews

TripAdvisor Rating 4.0/5

243 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

No lifts!

TripAdvisor rating 2.0/5

charlesclambert 19/01/2022 TripAdvisor review

When I checked in on Friday afternoon one of the two lifts was out of order. When I returned to my room on Saturday night the second lift was out of order. When I checked out on Sunday afternoon both lifts were still out of order. Totally unacceptable for a property owned by the Accor group.

Dear charlesclambert, Thank you for taking the time to tell us about your experience at the ibis Styles London Gloucester Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that for both lifts actions were taken immediately to minimize the disruption of our guests' stay. The weekend delayed it but our second lift was fixed on Sunday. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tiny room with no breakfast included.

Customer review rating 2.0/5

Clive Couples - 12/01/2022 Confirmed reviews ALL

Very small room with impossible to control heating. The normal styles inclusive breakfast was not included and to add insult to injury, £40 was booked on my cc without my knowledge or permission to cover the breakfast I didn’t have! The smell of drains pervaded throughout the hotel! Yuk!

Dear CLIVE E., Thank you for taking the time to tell us about your experience at the ibis Styles London Gloucester Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry you felt that the size of the room was not adequate for your stay. Central London economy hotels in general have a smaller room size than on other locations and I am afraid this is not something we can easily address. Rest assured that I looked into all details of your comments regarding to the air conditioning and the smell on the ground floor due to a plumbing issue, and this have been addressed. I have noticed that you have done the online check in, and for this reason you had a pre authorisation of 40 pounds. This pre-authorization taken at check-in allows you to use the hotels facilities such as restaurant or bar throughout your stay. During the online check in process you can chose not to have the pre authorisation done for your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo A Smania General Manager Ibis Styles London Gloucester Road

Location is fantastic, hotel not bad

Customer review rating 3.5/5

Rachel Families - 09/01/2022 Confirmed reviews ALL

The hotel was walking distance to all the museum's and everything you might want to see in the Kensington area. The staff were nice and helpful. It could be a brilliant, trendy hotel if it just improved in a few areas - the room wasn't the cleanest, the bed was super hard and there was a weird, wet dog type smell from the carpets in the reception. On the plus side the rooms are very big and can accommodate families but we were on the ground floor near the front door so it was a little too noisy.

Ideal

Customer review rating 5.0/5

Iz M. Couples - 07/01/2022 Confirmed reviews ALL

Very well located, very friendly staff. We were able to check in early which was certainly a welcome bonus. Overall, perfect for a short break.

Dear Izzy We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Front Team Receptionist

Excellent location and great staff

Customer review rating 5.0/5

H P. Families - 06/01/2022 Confirmed reviews ALL

We had lovely rooms to front of hotel with our girls in bedroom next to us. Staff member Zara was so helpful and overall it was a perfect stay at hotel

Dear P., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. Rest assured I will pass on your comments to Zahra and the rest of the team. We are looking forward to welcoming you back at our hotel. Sincerely, Rodrigo A Smania General Manager Ibis Styles London Gloucester Road

room too small, on fifth floor with lift only to fourth floor

Customer review rating 2.0/5

Anonymous Solo - 03/01/2022 Confirmed reviews ALL

room too small, on fifth floor with lift only to fourth floor

Dear CHARLES C., Thank you for taking the time to tell us about your experience at the ibis Styles London Gloucester Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can I also apologise for any discomfort caused due to the size of the room. I appreciate that you felt the room was too small; regrettably this is not something we are able to change easily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo A Smania General Manager Ibis Styles London Gloucester Road

Modern stylish Hotel wirh Good location.

Customer review rating 4.5/5

Hassan A. Couples - 02/01/2022 Confirmed reviews ALL

Very kind and friendly staffs special thanks to Mariya and Tara. Hotels was very Nice and rooms clean and comfortable.

Dear Hassan, We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. Thank you very much for your kind review! We truly appreciate your kind words about our staff. Rest assured I will pass on your comments to Tara and Maria and the rest of the team. We are also very happy to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Front Team Receptionist

Good Location

Customer review rating 3.5/5

Sam Couples - 29/12/2021 Confirmed reviews ALL

Mostly good. Disappointed to receive a room that had a postage stamp window which the lady checking us in said ‘oooh you have a lovely view’ - lol, a view of Gloucester Rd station roof!

Dear SAMANTHA H., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Reception Team

Good stay

Customer review rating 5.0/5

Marielle Couples - 28/12/2021 Confirmed reviews ALL

Stayed for one night and I had great stay. Upon arrival was greeted and given a run down of hotel operations. Also nice attention to detail in acknowledging it was my bday. The desk attendant was nice. Breakfast the next day was simple and good. All the wait staff appeared friendly and nice. The hotel is in a nice location and the room is on the small side yet comfortable! Nice that in my room there was usb connectors. Always appreciate that. Overall good stay and I would consider staying again! Thanks to everyone at Ibis hotel :)

Dear MARIELLE G., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. We love hearing feedback such as yours, it is wonderful to see you enjoyed our location - We hope you had a fab time exploring London and returned home with many happy memories of your time with us! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Reception Team

Perfect Location

Customer review rating 4.0/5

Paul T. Families - 25/12/2021 Confirmed reviews ALL

Located a stones' throw from Gloucester Road tube and a few blocks from the Natural History, Science and Victoria and Albert Museums. Lots of places to eat within a short walk, especially at South Kensingston.

Dear PAUL T., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. We love hearing feedback such as yours, it is wonderful to see you enjoyed our location - We hope you had a fab time exploring London and returned home with many happy memories of your time with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Reception Team

Good location clean rooms

Customer review rating 3.5/5

Leslie D. Couples - 25/12/2021 Confirmed reviews ALL

Overnight stay. Very close to tube station

Dear LESLIE JAMES d., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Reception Team

Excellent stay

Customer review rating 5.0/5

Leo W. Couples - 24/12/2021 Confirmed reviews ALL

All great will stay there again.

Dear LEONARD w., We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zahra Reception Team

Great stY

Customer review rating 4.0/5

Sally K. Couples - 22/12/2021 Confirmed reviews ALL

Rooms are good including bathroom, staff friendly and approachable. Underground was 2 mins away and a bus stop right outside the front door. I only gave 8 out of 10 because I would have preferred a hot option for breakfast, I was aware this was not available but it would of made our stay brilliant. We would stay there again

Perfect location for Royal Albert Hall

Customer review rating 4.5/5

H W. Couples - 19/12/2021 Confirmed reviews ALL

Lovely welcome, and wonderful quiet clean room

Really good stay

Customer review rating 4.5/5

Tina M. Friends - 17/12/2021 Confirmed reviews ALL

I really enjoyed my stay at this hotel. The location and surrounding area is great - nice area with lost of restaurants close by. The hotel itself was very clean and well maintained. The decor was tasteful. Would highly recommend.

Adequate but Small.

Customer review rating 3.0/5

Dl Solo - 15/12/2021 Confirmed reviews ALL

Generally OK but the reception could have been a bit warmer. Felt a bit forced. Breakfast croissants were delicious.

Conveniently located for my visit

Customer review rating 4.0/5

Rod Solo - 13/12/2021 Confirmed reviews ALL

Very good = however; Front steps were very steep - a rail would be a great help. Reception not clearly marked - I walked past operative mistaking him for a guest working on his lap top. Decent breakfast but coffee fro machine only luke warm.

Superb Staff

Customer review rating 5.0/5

Suzanne C. Families - 13/12/2021 Confirmed reviews ALL

friendly helpful and so pleasant, spotless hotel and very friendly environment. In particular the lovely lady who served the breakfast was so pleasant and kind, and made us feel so welcome

Good holiday

TripAdvisor rating 5.0/5

Jiří V 03/11/2021 TripAdvisor review

Excellent location - the hotel is only 5 min walk from Gloucester station. The bus station is right in front of the hotel. Our room was spacious and modern. Staff was professional and helpful. We were very satisfied.

Dear Jiří V, Thank you very much for your comments regarding your stay at the ibis Styles London Gloucester Road. I agree with you, the location of the hotel is ideal to enjoy many popular London activities such VA museum, Hyde Park and Natural History museum. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Justine - Assistant General Manager - Ibis Styles London Gloucester Road

Great hotel

TripAdvisor rating 4.0/5

Ali-Oh73 02/11/2021 TripAdvisor review

Check in was easy and we were met by a very friendly man called Owen. We arrived early and so our room wasn’t ready, we had asked for a quiet room and so they had placed us at the back of the hotel but we were eager to check in and so he let us look at another room that was available at the front. The room was clean and tidy, quiet small but perfect for two people. Unfortunately the safe was not working and the room was quite warm and even after a lot of fiddling, we didn’t know how to turn the air conditioning on, however, we felt it wasn’t too big an issue to bother the receptionist again though after he’d been so helpful in getting us checked in early. The bathroom was very clean with shower gel, hand wash, shampoo/conditioner provided as well as two towels, there was no shower cap and so we asked for a couple of extra towels which were happily provided. Breakfast was brilliant! Juice, water, coffee and tea as well as a selection of breads, pastries, ham, cheese, fresh fruit, and cereals. The two working in there were friendly and extremely hard working. We were able to get a table both mornings even though it was quite busy. The hotel is in a good location with easy access to the underground (2 mins walk) and a bus stop right outside the hotel going into central London. Plenty of handy shops locally including: Waitrose, Tesco express, Boots and coffee shops. Checkout was easy dropping your key in a box and your room bill was emailed to you the night before you left. Best of all staff at this hotel are superb and can’t do enough for you. I was there with my 11 year old daughter and felt completely safe and well looked after. We will be back!

Dear Ali-Oh73, We very much appreciate your comments regarding your stay at the ibis Styles London Gloucester Road. It is always a pleasure to receive positive feedback. I will share your comments with Owen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Justine Wozniak - Assistant General Manager Ibis Styles London Gloucester Road

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