ibis Styles London Gloucester Road Hotel 3 stars

TripAdvisor rating 4.0/5 171 reviews
ibis Styles London Gloucester Road
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Hotel extras

  • Centrally located in the heart of Kensington

  • Fully renovated rooms inspired by the London Underground

  • Close to the V&A Museum and Natural History Museum

  • In-room temperature control

  • Continental buffet breakfast included in room price

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast included in the price
  • 1 bar(s)

Hotel location

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES
london
united kingdom

Check-in from 14h00

Check out up to 12h00

  • BUS 74 :   74 COLLINGHAM ROAD

  • GLOUCESTER ROAD STATION :   CIRCLE DISTRICT

  • By plane

    HEATHROW At 22.53km / 14 miles

  • By plane

    LONDON HEATHROW At 16km / 9.94 miles

  • By train

    PADDINGTON At 4.83km / 3 miles

GPS :51.495113, -0.184307

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

The Double

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

The Duet

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

The Double Room with (and extra) view

  • Max. number of persons: 2

The Works

  • Max. number of persons: 3

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

LOBBY BAR SERVICE HANDLED BY RECEPTION SNACKS AND DRINKS SERVED THROUGHOUT THE DAY

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles London Gloucester Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,095 reviews

tripadvisor

TripAdvisor Rating 4.0/5

171 reviews

Great staff

TripAdvisor rating 4.0/5

Shezke Family - 17/01/2020 TripAdvisor review

Unfortunately the lift was inactive but the staff went out of their way lifting our luggage up the stairs to our room and then back down on our departure. We are elderly and can't thank them enough. I would also like to point out that the lighting in the rooms is insufficient - ot was very difficult to see when trying to read, put make u p on etc.

Dear Shezke, Thank you for your review. Our staff indeed were and are happy to help. It is our pleasure to make our guests feel at home. We apologise for the trouble encountered with the lighting in your room. We appreciate this feedback and will take the proper actions. Thank you again for booking with us. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Ibis Gloucester Rd Jan 2020

Customer review rating 4.1/5

Ns Business - 16/01/2020 Confirmed reviews ALL

Great stay! Friendly staff, good size room, nice lobby and excellent location.

Dear NS, Thank you for sharing your very positive feedback with us. We hope you will have more pleasant stays with us in the future. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Average

Customer review rating 4.1/5

Anon Couples - 16/01/2020 Confirmed reviews ALL

Lift out of commission, second lift only held two (despite the notice) and one with luggage resulting in lengthy wait times. Second lift malfunctioned next morning. Room cleanliness was not great.

Dear Anon, Apologies for the issues experienced, in regard to the lift and especially the cleanliness of the room. This is now being looked into. We hope that you will give us the chance to provide a better service in the future. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Excellent 2 night stay

TripAdvisor rating 4.0/5

Trevor36 Couples - 16/01/2020 TripAdvisor review

2nd time we have visited this hotel. Both visits have been really good. The rooms are clean and comfortable and the quality of the breakfast is superb. It was lovely on both visits to be greeted at breakfast by Sun Fung who is constantly cheerful, helpful and hardworking, a credit to your hotel. There now seems to be a policy of only providing one pillow each. My husband and I are over 70 and would prefer not to have to request a second pillow.

Dear Trevor36, Thank you for choosing us once again. Sun Fung is indeed very valuable to our team. I am glad that her friendliness made your experience at breakfast one to remember. In regard to the number of pillows, please feel free by any means to express your preference by leaving a note in your possible future bookings with us. We will make sure that both you and your husband can find as many pillows as you may need in the room. Thank you again for all your very kind words. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Great hotel

Customer review rating 4.1/5

Lesley Families - 14/01/2020 Confirmed reviews ALL

We had a lovely twin room, nicely decorated, clean and comfortable. We were able to adjust the heating easily and the shower worked well. Extra pillows were provided for us as soon as they were requested. We loved the outdoor space this room had, even though we didn’t have time to use it. The hotel was just around the corner from the underground station and had restaurants and supermarket close by. Staff were very helpful and Guiliana in the dining room impressed with her work keeping the tables cleared and helping residents.

Dear Lesley, Thank you for your lovely review. To receive such a positive feedback is extremely rewarding and motivating. I will make sure to let Giuliana know that you have appreciated her outstanding service at breakfast. We look forward to your next visit. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Good, clean hotel

Customer review rating 4.1/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Hotel was great. However, main lift broken for entire stay. Breakfast on Friday was terrible. Not enough food to even make a breakfast. Subsequent days were better, but my partner refused to go to breakfast after Friday

Dear guest, I am extremely sorry to learn about your struggles at breakfast. I sincerely apologise for your experience on Friday. We hope that you and your partner will consider coming back in the future. Kind regards, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Another enjoyable experience

Customer review rating 4.1/5

Neil Couples - 11/01/2020 Confirmed reviews ALL

Stayed here here previously before refurb and as we were flying from Heathrow knew there was only one choice as hotel very good and opposite Gloucester Road Tube station. We were not disappointed. Had a lovely quiet room overlooking communal gardens at rear. Refurbishment with Tube theme very good. Lots of quirky touches. Then after a decent night's sleep we went for the very good breakfast we know they do and still did and we were delighted to see that "Sun" the lady who organises breakfast was still there and she remembered us even though it is well over a year since we were there. Lovely to catch up with her. Easy checkout and we could leave our bags for day until time for airport

Dear Neil, Your review made our day. It is rewarding for us to know that you decided to book again with us. Also, we could not be happier that we lived up to expectations a second time. Guests like you are our biggest motivation. We hope to see you again soon for a third memorable stay. Greetings from Sun and the rest of the team. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Excellent

Customer review rating 4.1/5

Aa Friends - 11/01/2020 Confirmed reviews ALL

The room was confortable and the staff was friendly and polite. I also satisfied delicious breakfast. I want to stay again.

Dear AA, I am delighted that the staff stood out for friendliness and politeness. It is as well nice to know that you like our breakfast. We look forward to your next stay with us. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Convenient

Customer review rating 4.1/5

Anonymous Couples - 10/01/2020 Confirmed reviews ALL

Good location and Good service

Dear guest, Thank you for expressing your thought on the service at our hotel. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Served it's purpose

Customer review rating 4.1/5

J.moffat Families - 08/01/2020 Confirmed reviews ALL

Good location. Friendly & helpful staff. Room tight on space. Breakfast a scrum-down - limited seating, staff struggled with demand [Fri-9am], had to wait for food to be replenished, food good when you could get it. Unbelievable how people behave in this situation, you'd think they were going to starve. Move the toaster to a quiet corner, current position causes congestion, therefore blocking access to food items in that area.

Dear J.Moffat, We appreciate your constructive feedback and suggestions on how to improve our services. Thank you for taking the time to express your thoughts and please accept our apologies for the inconveniences experienced during breakfast. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Love the hotel and location

Customer review rating 4.1/5

Vicki Couples - 08/01/2020 Confirmed reviews ALL

Me and my partner were staying after a New Year’s Eve party. I loved the hotel but the room took hours to warm up to the point we didn’t have to sit under the duvet anymore. The reception staff did adjust the central settings as it was set to fan but it took ages. Other than the heat initially it was brilliant

Dear Vicki, Thank you for choosing to stay at our hotel after your New Year’s Eve party. My sincerest apologies for not finding the room at the most convenient temperature. I am glad to know, however, that everything else experienced during your stay was brilliant. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road
Customer review rating 4.1/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

I found it to be a different concept to what i would normally stay. To everything being done online and no reception area on arrival. The room was very small and every day there was no hot water. The building was like a "rabbit warren" and very hard to get around

Dear guest, In our hotel we have adopted an open style of reception; we understand that this might be different from what the guests usually find. In case of difficulties, our staff are available 24/7 and ready to help. We hope to be given the chance to better serve you in the future. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Served its purpose.

TripAdvisor rating 4.0/5

jaymoffat Family - 08/01/2020 TripAdvisor review

Reception Staff were very friendly and helpful. Location was great for our purposes. Hotel is a rabbit warren but consistent with old structure and conversion to maximise bed space. Bedroom was tight on space but bed comfortable. Took a while for hot water to run through to the shower. Breakfast was a scrum down [9am], limited seating & staff struggled to keep up with demand. But food was fine when you could get it! MOVE THE TOASTER TO A QUIET CORNER to avoid congestion and therefore difficulty in reaching food items whilst in its current location. Would consider staying at this hotel again.

Dear jaymoffat, Thank you for your nice words about our staff. I am glad that the location was perfect for your purposes and that you found the bed comfortable. We appreciate your suggestions on how to improve the service at breakfast. It would be our pleasure to welcome you back. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Great location and staff

Customer review rating 4.1/5

Ron M. Business - 07/01/2020 Confirmed reviews ALL

Excellent experience. Shame the coffe machine in the breakfast room was not working

Dear Ron M., Thank you for reviewing your stay at our hotel. I am delighted to you that you had an excellent experience! Please allow me to apologise for the faulty coffee machine at breakfast. I hope your next stay her can be impeccable. Kind regards, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Great location

Customer review rating 4.1/5

Jen Friends - 07/01/2020 Confirmed reviews ALL

Overall a good stay although it would hv been nice to hv a fridge in the room. Towels provided need a change as they felt like they hv been used too many times.

Dear Jen, Thank you for booking with us. Unfortunately to have a fridge in the room is not an Ibis Styles standard. Nonetheless, we appreciate your feedback regarding the towels; I am sure that it will help us improve our services. Thank you again for taking the time to leave a review. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Excellent location comfortable beds

Customer review rating 4.1/5

Gloria S. Families - 03/01/2020 Confirmed reviews ALL

We stayed for 5 nights at the Ibis Gloucester. For the same price one twin room was a lot smaller than the other. The beds were very confortable and the pillows too. It could help to have a small fridge in the room and some closet space. The thermostat did not seem to work and one of the two lifts was not operational for the entire length of our stay. The breakfast was fine but the room was not adequate for the number of guests between 830 and 930. On our last day we arrived to the breakfast room at 9 and there was no table where to sit and long lines for the food and beverages. The black carpets showed that the daily vacuuming was not very thorough. The bathrooms were clean. The people at the reception were helpful and nice.

Dear Gloria S., Thank you for choosing the Ibis Styles London Gloucester Road for your 5 nights stay in London. We apologise if breakfast turned out to be more crowded than expected; also apologies for the inconvenience with the main lift. I regret that these aspects affected the overall quality of your stay with us. We are glad, however, that you found our beds very comfortable and the staff helpful. Thank you again for your feedback. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Convenient Location to the Natural History Museum

Customer review rating 4.1/5

J N. Couples - 02/01/2020 Confirmed reviews ALL

The booking was for New Year's Eve to New Year's day 2019/2020 as we were attending a party at the Natural History Museum, 10 minutes walk away. (1) A nice welcome. (2) The room okay but cold when we entered. It had large windows so felt open but was compact with very little room to move around and in need of refurbishment as was worn and tired. (4) The double bed was reasonably comfortable (5) The bedroom located at the back of the hotel, had large windows and a nice decked outdoor area away from the main road; although not private. (6) The bathroom and shower were very small. The shower had a corner opening designed only for slim people. (7) Only two towels were available, the sink was cracked and it was difficult to fill the kettle with water due to the design of the sink. (8) Breakfast service was disorganised; staff didn't seem to know what they were doing and did not communicate with the customers. The coffee/hot water machine broke down during the service and we were unable to get tea or coffee so we went out to the local café afterwards to find a hot drink; seating/tables too tight to sit at comfortably; difficult to move around the buffet area to get to the food. (9) No feedback asked for on departure; I would have preferred to do give feedback directly!

Dear J N., Thank you for booking with us. I regret to learn that your experience did not live up to the expectations. I acknowledge every single point you made. My biggest apologies are for the difficulties encountered at breakfast; please rest assured that these types of incidents rarely occur. Your feedback is very important to us. We would have loved indeed to receive it upon check out to have the chance to apologise in person and not in writing. We will make sure that this happens in the future. We guarantee you that, if you decide to give us another chance, you will not be disappointed with your stay. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Great location very closed to a metro station, small room but bery good beds !

Customer review rating 4.1/5

Laurence B. Couples - 02/01/2020 Confirmed reviews ALL

Location of the hotel is perfect, closed to a metro station (less than 5min walk). Direct line from St Pancras station. The room is small but the beds are very goods and the hotel is very quite

Dear Laurence B., Thank you for staying with us. Our beds are indeed something we pride ourselves on :) Greetings from our team and thank you again for choosing our hotel. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Pleasant hotel at fine location

Customer review rating 4.1/5

Adam Solo - 01/01/2020 Confirmed reviews ALL

It is a pleasant hotel with an awesome London Underground theme throughout. The staff was very welcoming, friendly and helpful. The rooms are of a decent size with a modern look-and-feel and - importantly - good beds. Located right across Gloucester Road station means you've got three tubelines (Piccadilly, District & Circle) on hand and there is even a direct bus to Westfield London (Bus 49). Kensington Gardens are even within walking distance. There were a few downsides though; - When you sleep on the Cromwell Road side you have to be aware that traffic is hearable in the room (it is an old authentic building of course). I didn't mind it too much living in a city center myself, but this might be of importance to some people - The watersaving sanitary does mean that you should not expect to much power out of the shower (not even the handshower). The water was however crisp and quick on temperature. - Breakfast is quite basic, although for most people it will be sufficient. There is only one coffee machine at the breakfast room so you might be in for a queue. Above-mentioned downsides mean I (personally) cannot give a rate higher than 8/10, but I do want to mention that I have had a lovely stay here and I do can recommend this hotel.

Dear Adam, Thank you for taking the time to write such a detailed review. Your feedback is nothing short of constructive. We appreciate all the aspects you have pointed out and explained with accuracy. It is our hope and effort to turn the current downsides into something memorable for our guests. Thank you for choosing us and recommending our hotel. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road

Nice experience come back to Ibis Gloucester Road

Customer review rating 4.1/5

L. Solo - 01/01/2020 Confirmed reviews ALL

Helpful staff and nice room

Dear L., Thank you for your compliments! It was a pleasure having you with us for the third time. All the best for 2020. Sincerely, Hassani Abdulahi Mgoya Guest Experience Coordinator Ibis Styles London Gloucester Road
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