Dear T., Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated our fantastic location, friendly team, clean and spacious rooms, and breakfast. It is lovely to know that you also enjoyed relaxing with a drink in our lounge in the evening. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road very soon! Warm regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Nhu T. Q. D., Thank you for your lovely feedback! We are delighted to hear that you enjoyed our convenient location and comfortable accommodation. It is especially nice to know that our team made your stay even more special with a room upgrade and a lovely terrace. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road soon! Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Gerda W., Thank you for your kind words regarding our location, cleanliness, and the service provided by our staff. It is gratifying to know that you had a great experience during your stay. We look forward to welcoming you back in the future. Best regards, Monika Siukstaite Reception Team Ibis Styles London Gloucester Road

Dear Julianna, Thank you very much for your excellent rating and lovely feedback! We are delighted to hear that you had a good experience with us and enjoyed our convenient location, clean rooms and friendly service. Your kind words are greatly appreciated and are a wonderful encouragement to our team. We look forward to welcoming you back to ibis Styles London Gloucester Road in the near future! Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Ina L., Thank you for your kind words regarding our warm welcome and excellent breakfast. We appreciate your feedback concerning the room sizes, as we do offer a variety of accommodations to cater to different guest preferences. Your insights are valuable for our continuous improvement. Best regards, Monika Siukstaite Reception Team Ibis Styles London Gloucester Road

Dear Tor H. E., Thank you for your positive feedback regarding our location and nearby amenities. We appreciate your comments about the room size, shower, and mattress comfort, as guest comfort is important to us. Your insights are valuable for our ongoing improvements. Kind regards, Ibis Styles London Gloucester Road

Dear Page, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the cleanliness of our hotel and its distinctive, creative decor. It is always rewarding to know that our guests enjoy the atmosphere we aim to create. However, we sincerely apologise for the inconvenience caused by the unexpected room change and the disruption this may have caused during your stay. We understand that such situations can be frustrating, and we appreciate your understanding and patience. Thank you once again for your kind comments. We hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road for an even more seamless experience. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Mr B., Thank you for taking the time to share your feedback with us. We are pleased to hear that, as usual you appreciated our location and the service provided by our team. We are sorry to hear that the noise disturbance affected your comfort during this stay. We appreciate you bringing the matter regarding the internal double-glazing window in room 309 to our attention. We will look into this with our maintenance team, and should any issue with the window be identified, the necessary action will be taken and repaired Thank you again for highlighting this matter. We hope to have the opportunity to welcome you back and make things right on your next visit. Should you have any specific room preferences or requirements, please do not hesitate to contact us in advance at hb… and we will be happy to assist. Kind regards, Myumyun Eminov - Assistant General Manager

Dear Mr W., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location, the friendliness of our team and the breakfast offering. We are, however sorry to hear that the room allocation did not fully meet your expectations. Our basement rooms are generally more spacious and can be preferred by some guests for this reason. However, we understand that room preferences vary and appreciate that this particular allocation may not have suited your expectations. Should you consider staying with us again, we would encourage you to let us know in advance if you have any specific room or floor preferences, so that we can do our best to accommodate your request subject to availability. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Kind Regards, Myumyun Eminov - Assistant General Manager

Dear Mr M., Thank you for taking the time to share your feedback with us. We are sorry to hear that your room allocation did not fully meet your expectations. Generally, rooms located at the back of the building are among the preferred options for many of our guests, as they offer a quieter environment away from the noise of the main road. However, we fully appreciate that room preferences can vary from guest to guest. Should you consider staying with us again, we would encourage you to share any specific room preferences with us in advance, so that we can do our best to accommodate your request, subject to availability. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Kind Regards, Myumyun Eminov - Assistant General Manager

Dear Marie, Thank you very much for your lovely review. We are delighted to hear that you enjoyed our convenient location, comfortable beds and the friendliness and helpfulness of our team. We appreciate your feedback regarding the steps leading to some of our rooms. We understand that this can be inconvenient, especially when travelling with heavier luggage, and apologise for any discomfort caused. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to ibis Styles London Gloucester Road in the future! Best regards, Monika Siukstaite Reception Team Ibis Styles London Gloucester Road

Dear Elizabeth, Thank you so much for your lovely feedback and for choosing to stay with us for the third time! We are delighted to hear that you continue to enjoy our convenient location, comfortable rooms and helpful team. Your continued loyalty means a lot to us, and we look forward to welcoming you back for your fourth visit! Best regards, Monika Siukstaite Reception Team Ibis Styles London Gloucester Road

Dear S. r., Thank you for taking the time to share your feedback. We sincerely apologise that the room initially allocated to you did not meet your expectations and that the bathroom odour caused discomfort during your stay. We are sorry that the bathroom facilities and shower water temperature were not satisfactory. We appreciate you bringing these matters to our attention, and we regret the inconvenience caused before your room was changed. Your comments are very important to us and will be shared with the relevant teams to help us improve our guest experience. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Best regards, Monika Siukstaite Reception Team Ibis Styles London Gloucester Road

Dear Thomas, Thank you so much for taking the time to share such a wonderful and detailed review! We are absolutely delighted to hear that you had a fantastic stay with us and that everything went smoothly from arrival to departure. It is lovely to know that you enjoyed our convenient location, comfortable rooms, friendly bar service and, of course, our breakfast. Your special mention of Esra is truly heartwarming! We will make sure to share your lovely comments with her. Recognition like this means a great deal to our team and motivates us to continue providing the best possible service. We are also very pleased that our reception team made your arrival pleasant with a smooth and efficient check-in. Thank you once again for your kind words and recommendation. It was a pleasure having you as our guests, and we very much look forward to welcoming you back to ibis Styles London Gloucester Road for another wonderful stay! Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Sarah, Thank you for your detailed and positive feedback! We are delighted to hear that you enjoyed our convenient location, delicious breakfast, clean public areas, and the friendly service provided by our team. We also appreciate your constructive comments regarding the shower, mattress comfort, and room size. Please be assured that your feedback will be shared with the relevant team for review and improvement. Your comments are valuable to us as we continuously strive to enhance our guests’ experience. We are pleased to know that you would choose to stay with us again and look forward to welcome you back soon. Kind regards, Niharika Ibis Styles London Gloucester Road

Dear Tim, Thank you for your wonderful review and continued support. We are delighted to hear that you enjoyed our location, comfortable rooms, and the warm hospitality of our team. It is especially lovely to know that our colleague made a positive impression and ensured you enjoyed your complimentary drink. Your kind recognition of our welcome and departure teams is truly appreciated and will be shared with the team. We look forward to welcoming you back to ibis for another enjoyable stay. Kind regards, Niharika Ibis Styles London Gloucester Road.

Dear Elena, Thank you for taking the time to share your positive feedback! We are delighted to hear that you enjoyed our breakfast, convenient location, and the friendly, helpful service provided by our reception team. At ibis, we strive to ensure every guest feels welcome and that their individual needs are well taken care of. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcome you back for another pleasant stay. Kind regards, Niharika. Ibis Styles London Gloucester Road.

Dear Stanley, Thank you very much for choosing to stay with us again and for taking the time to share your feedback! We are delighted to hear that you enjoyed our location, found your room comfortable and particularly appreciated the balcony. It is also lovely to know that our team made you feel welcome with their pleasant and helpful service. Thank you for highlighting the lighting in the bathroom and the limited storage space. We appreciate how important these details are for our guests, and your comments will be shared with the relevant team for consideration. It was a pleasure to welcome you back for your second visit, and we very much hope to see you again for a third! Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Gilbert, Thank you for taking the time to share your feedback with us. We are pleased to hear that our team was able to accommodate your needs while you were on crutches. It is also wonderful to know that our breakfast team made such a positive impression through their attentiveness and friendly service. However, we sincerely apologise for the shortcomings in the cleanliness and housekeeping service during your four-night stay. The condition of the bathroom, particularly the black mold on the tile grout, is certainly not the standard we aim to maintain. We are also sorry that your room was not properly serviced, that fresh glasses were not provided and that the bed was not made to your satisfaction. Thank you for bringing these matters to our attention. We hope you will give us another opportunity to provide you with the comfortable and pleasant stay you deserve. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road