Customer review rating 4.2/5 2,269 reviews
ALLSAFE approved hotel
Centrally located in the heart of Kensington
Fully renovated rooms inspired by the London Underground
Close to the V&A Museum and Natural History Museum
In-room temperature control
An ALLSAFE Bureau Veritas Certified & Cashless Hotel
Check-in from 14h00
Check out up to 12h00
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.
The Double Room with (and extra) view
LOBBY BAR SERVICE HANDLED BY RECEPTION SNACKS AND DRINKS SERVED THROUGHOUT THE DAY
100% genuine reviews from our guestsFind out more
Well located, good service, good breakfast
Irina Families - 02/06/2021 Confirmed reviews ALL
I enjoyed good breakfast and a big room as well as good friendly staff
Meg A. A. W. Couples - 01/06/2021 Confirmed reviews ALL
Staff made us very welcome - hotel was very clean and efficiently run. great location close to Gloucester Road Underground Station. The only issue we would raise was that breakfast service was slightly strange due to Covid regulations. The staff were really friendly and great. However I feel the option to choose / request items may save on wasted food. The provision of single tray did not give options to customers - leading to quite a waste of food. Would prefer more choice of fruit /healthy options rather than concentrating on pastries.
Pleasant staff,great location,clean ,everything I needed.
Babs W. Families - 01/06/2021 Confirmed reviews ALL
really nice welcome in reception,adequate space in room,lovely deck on the room,easy temperature controls and tv controls.Kettle for drinks. COVID restricted room service but nothing was too much trouble at reception.Loved the underground theme of the decor.
Great Value, nice rooms & convenient location
Mw Couples - 30/05/2021 Confirmed reviews ALL
The hotel was fantastic value - the rooms are everything you need & nicely decorated. There are supermarkets, restaurants, bars & Gloucester Rd train station all right outside of the hotel.
Perfect for weekend trip
Ellie Couples - 29/05/2021 Confirmed reviews ALL
Loved our hotel room! The room itself was rather small but not too much that it felt cramped and was perfect for a two-night stay. Loved the London underground theme in our room and throughout the hotel. There was a couple of pieces of rubbish in the room that must've been missed including a plastic cup but didn't bother us and just put them in the bin, the rest of the room seemed very clean. The best part was the huge balcony to our room that looked out onto some trees which was absolutely lovely, although a shame we didn't get to enjoy it in full because of the rain! The decking also becomes very slippery when wet so might be worth looking into, perhaps placing a warning sign. Check-in and check-out was the easiest I've ever been through - seems the days of waiting in hotel receptions are over! And the ability to use our phone as our room key was a great feature, especially with COVID. The hotel definitely makes good use of technology and the ability to contact reception via Whatsapp was useful. Overall a really lovely place to stay for a weekend in London and we are already looking at booking another visit in September!
Our most recent 20 reviews
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