ibis Styles London Gloucester Road Hotel 3 stars

I loved the room, the terrace was lovely and it was nicely decorated. The online check in/out and Bluetooth room key were great. However, I feel that not providing housekeeping for a 3 night stay is pretty poor. ‘Covid’ was cited as the reason, but I stay in hotels often and housekeeping is still done. Feels like a cop-out, to me.

Hotel in a good location, 2 minute walk from the subway station. Nice quirky decoration, and hassle free

We was met at the door by extremely friendly and friendly staff. Every thing was explained the room was lovely spacious enough with a nice shower area . Breakfast was very nice great selection for continental in all a very nice stay would definitely recommend and return

Really nice hotel, pleasant and helpful staff, pleasant rooms and a lovely breakfast!

stayed for one night, really liked the hotel. very clean and tidy, staff were excellent. breakfast was lovely.

Excellent for visiting museums + close to the tube and bus stops. Friendly staff and good continental breakfast options. Room was a decent size and very clean + king-size bed. If available, think it's worth paying the extra for a room with a little terrace at the back of the hotel so you can sit outside and enjoy the trees/fresh air/quiet after a day in town. It's a well-run and maintained hotel, and convenient for Waitrose over the road + many eating/drinking options.

Friendly and well-run hotel - it was our third repeat visit. Flexible and cheerful staff help to make it a pleasant stay. Good selection for continental breakfast - with fruit, cheese and ham. Well-located close to the Tube, with a bus stop right outside for the museums and on to Baker Street. Quiet rooms with good wifi and decent storage.

Internet in room 309 was very poor, but worked fine in the basement/ breakfast room. Nice room, decent size, clean, obviously fairly new fixtures and fittings.

Been here before and although seemed relatively quiet especially at breakfast all of staff are friendly and helpful. Room service over the 4 nights we stayed was a bit haphazard I believe due to Covid staffing problems but anything specifically asked for was dealt with.

Good stay - should have been better though. Unable to open windows to allow air blow through the room. TV covered in dust, wrote my name in it. On the morning we checked out we were going to make a hot drink only to find water already in the kettle - I suspect because of the lockdown you have been closed and not yet back to expected standards - but to find water in kettle in appalling. However, staff we met were brilliant - especially Biruk? as night porter on Tuesday night - he was superb and excellent company, please ensure he gets feedback.

Everything was good. A bit disappointed about breakfast, no hot food.

Needed comfortable bed for a night in that location - well looked after by friendly staff, and comfortable if small room, and quiet.

I stayed at this hotel for 6 nights. When I checked into my room I immediately noticed that the room wasn’t cleaned properly. Within the first few minutes I saw multiple (oily) footprints above the bed. I also found change and A CONDOM WRAPPING on the floor. The hotel staff was very apologetic and they send someone to clean the room again. A few day’s later we we’re woken up around 3.30 am by the smoke detector in our room. We didn’t smoke in the room and there was no smoke anywhere in our room. The staff failed to turn off the alarm and after an hour. Around 4.30 am we we’re told that we had to change rooms. When we changed rooms, the staff told us that they were sorry and that they would “ treat us well” by giving something complementary the following day. The following day they failed to do that. The 2nd room was way bigger than the first room. But noisy. There was also a constant dripping sound because the shower head was leaking. There was no wifi on the 5th floor. Besides that, the location of the hotel is perfect. Grocery store’s and the underground are nearby. The staff was friendly and very apologetic about what had happened. There is also no daily cleaning of the room because of covid.

Overall the stay was bearable but only because there were no other rooms available. Our room in the basement stunk; it was a horrible smell and not even the air freshener we bought could disguise it. The hotel staff must be aware of how bad the room smells.

Hotel is very easy to find being approx. 150 metres from Gloucester Road tube station. Very warm welcome on arrival, the room was of a good size and spotlessly clean. This is a great location for visiting the many attractions in Kensington and Chelsea.