Customer review rating (ALL Rating) 4.2/5 2,593 reviews
ALLSAFE approved hotel
Centrally located in the heart of Kensington
Fully renovated rooms inspired by the London Underground
Close to the V&A Museum and Natural History Museum
In-room temperature control
An ALLSAFE Bureau Veritas Certified & Cashless Hotel
110 Cromwell Road
Check-in from 15h00
Check out up to 12h00
Check-in from - Check out up to
LOBBY BAR SERVICE HANDLED BY RECEPTION SNACKS AND DRINKS SERVED THROUGHOUT THE DAY
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.
100% genuine reviews from our guestsFind out more
charlesclambert 19/01/2022 TripAdvisor review
When I checked in on Friday afternoon one of the two lifts was out of order. When I returned to my room on Saturday night the second lift was out of order. When I checked out on Sunday afternoon both lifts were still out of order. Totally unacceptable for a property owned by the Accor group.
Tiny room with no breakfast included.
Clive Couples - 12/01/2022 Confirmed reviews ALL
Very small room with impossible to control heating. The normal styles inclusive breakfast was not included and to add insult to injury, £40 was booked on my cc without my knowledge or permission to cover the breakfast I didn’t have! The smell of drains pervaded throughout the hotel! Yuk!
Location is fantastic, hotel not bad
Rachel Families - 09/01/2022 Confirmed reviews ALL
The hotel was walking distance to all the museum's and everything you might want to see in the Kensington area. The staff were nice and helpful. It could be a brilliant, trendy hotel if it just improved in a few areas - the room wasn't the cleanest, the bed was super hard and there was a weird, wet dog type smell from the carpets in the reception. On the plus side the rooms are very big and can accommodate families but we were on the ground floor near the front door so it was a little too noisy.
Iz M. Couples - 07/01/2022 Confirmed reviews ALL
Very well located, very friendly staff. We were able to check in early which was certainly a welcome bonus. Overall, perfect for a short break.
Excellent location and great staff
H P. Families - 06/01/2022 Confirmed reviews ALL
We had lovely rooms to front of hotel with our girls in bedroom next to us. Staff member Zara was so helpful and overall it was a perfect stay at hotel
Our most recent 20 reviews
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