Dear Tom, Thank you for taking the time to share your feedback with us. We are sorry to hear that the size of your room did not meet your expectations. We understand how frustrating it can be when there is insufficient space to open and organise your luggage comfortably, and we regret that this affected your overall experience. Guest comfort is important to us, and we appreciate you highlighting this concern. Your comments will be shared with the relevant team for review as we continue to look for ways to improve our facilities and ensure a more comfortable stay for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Kind Regards, Muhammad Abdullah Faisal (Hotel Team Leader)

Dear Jill F., Thank you for your kind words regarding your stay. We are pleased to hear you found our staff friendly and welcoming. We appreciate your feedback about the room size, as we strive to create a comfortable experience for all our guests. Best regards, Monika Ibis Styles London Gloucester Road

Dear Mark A., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the modern style of our property. We strive to maintain cleanliness and are glad that our team member, Elena, provided you with attentive service during breakfast. Your insights regarding room size are valued, and we aim to offer a good experience for all our guests. Kind regards, Monika Ibis Styles London Gloucester Road

Dear Katherine C., Thank you for your kind feedback. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room, as well as the friendliness of our staff. We hope to welcome you back on your next visit. Best regards, Monika Ibis Styles London Gloucester Road

Dear Lucy L., Thank you for your kind words regarding our location, breakfast, and staff. We appreciate your feedback about the bed comfort and will certainly take it into consideration for future improvements. Best regards, Monika Ibis Styles London Gloucester Road

Dear Sophie, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your continued loyalty and are pleased that you have chosen to stay with us on several occasions in the past. However, we are sincerely sorry that your recent experience fell so far below your previous stays. We apologise for the disappointment regarding the room upgrade, as well as the difficulties you experienced locating your room and carrying your luggage. We also regret that the room did not provide the space, lighting, and comfort you expected, particularly as you needed to work during your stay. Furthermore, we are sorry to hear about the unpleasant smell, the rubbish left in the bin, and the noise and air-conditioning issues that prevented you from getting a good night's sleep. This is certainly not the experience we want our guests to have. We understand your concerns, especially as you regularly stay with us for work. Please be assured that your feedback will be shared with the relevant teams for review, and we will take your comments into consideration to help improve our service and room standards. Once again, please accept our sincere apologies for the inconvenience and disappointment caused. We value your continued support and hope to have the opportunity to restore your confidence in us during your future visits. Kind Regards, Muhammad Abdullah Faisal (Hotel Team Leader)

Dear Aida, Thank you for taking the time to share your feedback following your stay at ibis Styles London Gloucester Road. We are pleased to hear that you appreciated our convenient location and that our team made a positive impression with their friendliness and excellent service. Your kind words are truly appreciated and will be shared with our team. We are sorry to hear that you found the room a little small for two people and that the layout made it difficult to move around comfortably. We appreciate your comments, as guest feedback helps us better understand our guests’ experiences and identify areas for improvement. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Dana, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location and welcoming atmosphere. It is especially rewarding to know that our team made such a positive impression through their kindness, helpfulness, and dedication to providing excellent service. We look forward to welcoming you back to ibis Styles London Gloucester Road for another lovely stay! Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Henrik, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location, the ease of booking through our website, and the breakfast selection. We also appreciate your positive comments regarding our team, the check-out process, and our efforts towards sustainability. However, we are sorry to learn that your room did not meet your expectations, particularly due to its location in the cellar and the lack of natural daylight. We understand how important a comfortable and welcoming room is to an enjoyable stay, and we regret the disappointment this caused. We also appreciate your comments regarding room readiness and the Wi-Fi connection. Your feedback is valuable, and we will share your observations with the relevant team to help us identify areas where we can improve, particularly in communicating room features and managing room allocations. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Kind regards, Muhammad Abdullah Faisal Hotel Team Leader

Dear Guest, Thank you for your continued loyalty and for taking the time to share your experience with us. We are pleased to know that you appreciate our hotel's location and overall atmosphere, and we sincerely value your continued support as a Platinum member of ALL – Accor Live Limitless. However, we are truly sorry to hear that you felt your loyalty status was not adequately recognised during your recent stays. We understand your disappointment at being allocated a basement room overlooking a wall, especially when your reservation was made more than a week in advance. We appreciate your kind comments about our receptionist and are pleased to hear that she treated you with courtesy and understanding. We regret that your experience did not reflect the level of recognition and personal attention you rightly hoped for as a loyal member. Your comments regarding room allocation, potential upgrades, and welcome amenities are well noted. We understand how important these gestures are in making our valued members feel appreciated. Thank you for bringing this to our attention. Your feedback is important to us, and we will share it with the relevant team to review how we can improve the recognition of our loyal members and enhance their experience. We sincerely hope to have the opportunity to welcome you back and provide you with a stay that better reflects your loyalty and expectations. Kind regards, Muhammad Abdullah Faisal Hotel Team Leader

Dear Paul, Thank you for taking the time to share your feedback. We are pleased to hear that you found the bed and bedding clean and comfortable during your stay. However, we sincerely apologise that other aspects of your experience did not meet your expectations, particularly as you were celebrating a birthday. We are sorry to hear about the lack of natural light, the unpleasant sewage smell in the corridor, and the limited space in the bathroom. We are especially concerned that the room felt unsafe given your limited mobility. We understand your disappointment, especially as you chose our hotel based on the high standards associated with our brand. We also regret that the room conditions were not made clear during the booking process. Please be assured that your feedback will be shared with the relevant team for further review, as we take your comments seriously and are committed to improving our guests' experiences. Once again, we apologise for the disappointment caused and thank you for bringing these matters to our attention. Kind Regards, Abdullah Faisal (Team Leader)

Dear Josh, Thank you for taking the time to share your detailed feedback following your business stay with us. We are pleased to hear that you found the check-in and check-out processes smooth, enjoyed the room, and appreciated the variety of our breakfast. It is wonderful to know that your overall experience was a positive one. We are, however, very sorry to hear about the strong odour you experienced in the basement hallway. We understand how unpleasant this must have been and sincerely apologise for the inconvenience caused. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Thelma, Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location near the Underground, found your room comfortable, and appreciated the friendliness of our team. We are especially glad that we were able to accommodate your request for a larger room during your stay. We understand that room size is important for a comfortable visit, and we were happy to provide you with a more spacious option when one became available. Thank you again for choosing ibis Styles London Gloucester Road. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Susan, Thank you very much for taking the time to share your lovely feedback with us. We are truly delighted to hear that you enjoyed your stay and, in particular, that our staff made such a positive impression on you. It is wonderful to know that you found our team kind, attentive, and professional. We take great pride in providing a warm and welcoming experience for our guests, and your kind words are a great encouragement to the whole team. Thank you once again for choosing ibis Styles London Gloucester Road. We sincerely hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear David G., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of our accommodations. It is our aim to provide a pleasant experience for all our guests. Kind regards, Monika Ibis Styles London Gloucester Road

Dear Colin, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and your room with a balcony. We are also glad that our team were generally helpful, and we will be sure to share your kind mention of Erica with her. We are, however, very sorry for the experience you had regarding your early check-in. We understand your frustration, particularly as this had been arranged and paid for in advance. We apologise that the matter was not handled in the way you would expect from an Accor hotel. We appreciate you bringing this to our attention and will share your feedback with the team to ensure that similar situations are handled more appropriately in the future. We hope to have the opportunity to welcome you again and provide the experience you have come to expect from Accor. Kind regards, Abdullah Faisal (Hotel Team Leader)

Dear Karen, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our great location and found our team friendly and welcoming. It is also wonderful to know that you enjoyed our breakfast and appreciated the variety on offer. We always aim to provide a convenient and enjoyable start to the day for our guests, so your kind words are greatly appreciated. Thank you again for choosing ibis Styles London Gloucester Road. We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards, Evgeniia Reception ibis Styles London Gloucester Road

Dear Mark, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and that this was the main positive aspect of your stay. We are sorry, however, that being located in the basement meant you experienced noise from the main road and that you found the room smaller than expected. Regarding the tea and coffee station, we would like to clarify that it is refilled daily free of charge throughout your stay. We are sorry for any misunderstanding or incorrect information you may have received during your visit. We appreciate your comments and will share your feedback with the relevant team to help us improve our guests’ experience. We hope to have the opportunity to welcome you again in the future. Kind regards, Abdullah Faisal (Hotel Team Leader)