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Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,393 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Wolverhampton
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Full English Breakfast available daily

  • New Menu served 6pm - 8.45 daily in side or al fresco

  • 7 versatile meeting rooms which can hold accommodate covid secure meetings

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (nearby)Paying
  • TennisPaying
  • Squash court (nearby)Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room, queen-size bed + convertible sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,393 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,169 reviews

Disappointed

Customer review rating 0.5/5

Steve Business - 09/05/2021 Confirmed reviews ALL

Short staffed, 5 or 6 occasions when my food was not delivered to my room, stayed for 12 days and my room wasn’t cleaned once. One time I ordered my food at 7:15 pm to be told the kitchen is closed when it states on the menu food served until 9 last orders 8.30 pm.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; even in these difficult times, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences, I do apologise for the shortfall in room service, we do clean on request only as cannot access rooms daily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future when we can return to regular service levels. Yours Sincerely, Jackie Clarke General Manager
Customer review rating 1.5/5

John W. Business - 28/04/2021 Confirmed reviews ALL

Could not get in my room and had to change, this took some time as the staff had trouble also, on two nights I was told you only had Pizza left, and the chef had turned the ovens off? The staff you had tried hard, but as I don't think you were prepared for many customers, Lunch was very good, shame that wasn't available for the evenings.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures. I am very sorry that we had the issue with the lock, the new ones are currently being fitted. With regards to dinner, I do apologise for the disappointment, as the welcome letters we take orders up to 8.30pm at the moment, as demand is not there. We hopefully as times are getting easier we will be able to extend the dining times as the restaurant will be able open. I was pleased to see you enjoyed the lunch experience and it was fortunate the weather was so clement. In terms of cleanliness we are part of the ALLsafe government approved scheme and our recent audit was 95%, if you ever feel we fell short on point I would really appreciate being advised at the time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Great, well located hotel

Customer review rating 4.5/5

Chris C. Business - 24/04/2021 Confirmed reviews ALL

I checked in early with no problem. Meals were delivered to my room on time and were decent quality. Staff were polite and helpful.

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially in these difficult times, hopefully we can keep moving forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Not happy

Customer review rating 0.5/5

Anonymous Business - 22/04/2021 Confirmed reviews ALL

Lack of staff, boiling rooms and forgot 3 night to bring my room service so I had to come down stairs and eat outside in the rain

Dear michelle louise m., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence in service, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager
Customer review rating 3.5/5

Simon Business - 21/04/2021 Confirmed reviews ALL

Considering the circumstances, my stay was pleasant.

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback, you are right times are not easy at the moment but we hope that we can all start moving forward, I will share your comments with our team. I am sure that this feedback will serve as motivation to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Nice hotel and pleasant staff

Customer review rating 4.0/5

Mike Business - 19/04/2021 Confirmed reviews ALL

A one night stay for work, a nice hotel and the staff were pleasant. Competitively priced and value for money.

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, particularly in these very strange times , we do strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Lovely place for short stay. Location is well near station.

Customer review rating 4.0/5

Mayank Solo - 11/04/2021 Confirmed reviews ALL

Good experience. Nice staff. Very comfortable.

Dear Mayank We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Covid safe hotel

Customer review rating 4.5/5

Chris C. Business - 13/03/2021 Confirmed reviews ALL

A one night stay - had dinner and breakfast. All Covid precautions worked well

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Acceptable

Customer review rating 3.0/5

Jason A. Business - 06/03/2021 Confirmed reviews ALL

Room was clean, had a lot of problems with door lock not opening

Dear jason A., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, new doors and locks are due to be fitted very soon, it was due last year but sadly was deferred. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Well located for our business needs.

Customer review rating 3.5/5

George C. Business - 31/01/2021 Confirmed reviews ALL

Very limited due to Coronavirus but as expected.

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously offer a service in these unprecedented times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Difficult booking & stay, good on location manager

Customer review rating 1.5/5

Jason K. Business - 18/01/2021 Confirmed reviews ALL

Will not be using this hotel chain in future where possible. Difficulty booking, unable to change name between person booking and person staying when on business. also unable to do this through phone booking line. Booking phone line also takes a very long time to do anything, very slow. wanted to extend the stay of a guest, but had to make a separate booking, ended up hanging up and going it through the website. Not a good experience. stay at the hotel was uncomfortable, to the point where had to cancel the remainder of stay and book another hotel. This was a business trip for work, a person staying not sleep well or at all. Made complaint to the hotel, which was taken seriously. but refund was not made in full. The only reason for the 3 ratings is for the manager at the hotel. terrible experience .

Dear Mr k., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to re-iterate my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that as was discussed at the time the comments raised were investigated fully in the Hotel as we take all our guest's feedback seriously. With regard to the issue with reservation amendments I will contact reservations and ask that your comments are investigated to ensure no future occurrence. On the cancellation of the 2 additional nights, no charges were made as requested. We appreciate you re-iterating your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Two night business stay.

Customer review rating 1.5/5

Jjdeg Business - 08/01/2021 Confirmed reviews ALL

Room was poor unfortunately- sofa looked dirty with cigarette burns, bathroom bin was full, used shampoo / shower gel tubes in the shower, not sure room heating worked.

Dear Mr d., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have investigated your comments on the bedroom and I can se there was a clerical error when updating the status and should have remained as un-serviced, albeit an inconvenience we could have re-located you to an alternative bedroom. I have checked the heating and it appears to be fine, again we would be happy to adjust if brought to our attention. The hotel was due to start a full refurbishment programme in 2020, but sadly due to circumstances we have been unable to start. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Excellent stay

TripAdvisor rating 5.0/5

mukeshpatel2020 Business - 30/12/2020 TripAdvisor review

The hotel was very convenient to the town centre and all transport links, the hotel staff were excellent in providing great service under the current circumstances we are under, look forward to staying again 😃

Terrible

Customer review rating 2.0/5

R K. Business - 29/11/2020 Confirmed reviews ALL

There was no body wash, hand wash, or shampoo and conditioner

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During these unprecedented times we are unable to put the toiletries in the bedroom, we do however have them available at reception fro our guests, I do apologise fro this not being explained at check in. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 4.5/5

Manuel Business - 22/11/2020 Confirmed reviews ALL

Everything OK, the only thing was the lamp on the desk that was not turning on and making noise when it was on with no light, I was offered to change room but I arrived too tired to pack and change, so I stay in that room. The bins were too small, I had to use the bins of the college every day

Dear Manuel We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for advising of the maintenance issue, this has now been rectified. With regards to the bins in the bedrooms, as we are having to serve in take away cartons at the moment we ask our guest to place any waste in the bag in the corridor and we collect it, I am sorry if this was not explained to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
Customer review rating 1.5/5

Anonymous Business - 09/11/2020 Confirmed reviews ALL

Hole in the carpet which had been there for some time.and the main shower was broken

Dear John S., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to re-iterate my sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As was discussed on Saturday, we were planning a light refurbishment this year, but sadly due to the current circumstances we have had to put on hold. With regards to the faulty shower, as previously discussed, the necessary re-training has been carried out to ensure items such as these are reported. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Hospital visit 1 a

Customer review rating 4.0/5

Eugene D. Couples - 30/10/2020 Confirmed reviews ALL

Different to last December 2019 and before, due to Covid. Check in different but OK and necessary, room good but accessories different, paper cups, no Nespresso machine or bathrobes but rest very good. Dining room at breakfast different served by chef, kept going back for things forgotten. Dinner too many chips, burger, but soup and sweet ok.

Dear Eugene We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. in terms of the room amenities, I am sorry you were disappointed, however due to these unprecedented times we have to follow the guidelines in terms of the bedroom offer and touch point hygiene. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Gruby but friendly and helpful staff

Customer review rating 3.0/5

Jamile S. Business - 30/10/2020 Confirmed reviews ALL

I phoned ahead to ensure that our rooms had been confirmed as the online check in was ambiguous. The receptionist was helpful and friendly and stated that she would be there in three hours when I arrived. On arrival she remembered speaking with me earlier and the check in went well. The room itself was tired looking with scratches and dark marks around all the plug sockets. The pillows looked like someone had sat down and rested against them on one side of the bed. The carpet looked worn in places. The bed was firm as I like it but sagging in places. The bathroom was very dated with an industrial looking tap. I decided on not having a bath as the large quantity black mould which grew all around the corners of the sealant at the tap end put me off. At breakfast the chef was very helpful, when he found out that I was Vegan he asked if I would like vegetarian sausages (which were not out) and told me to take a seat while he went and made them. He also let me know that there was milk in the hash browns without me asking. His effort was very much appreciated and he even brought over the offs which was very kind of him. I left the hotel feeling that its a place with good staff that are being let down by a corporate organisation that has failed to invest in the premises. I hope the staff get the investment that they deserve so that the standard of the hotel matches that of the staff.

Dear Jamile Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We were due to commence a refurbishment programme in the bedrooms following the public areas, however due to the unprecedented times of 2020 we have had to put the project on hold. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

A good dtay

Customer review rating 4.0/5

Mr N. N. Business - 26/10/2020 Confirmed reviews ALL

Welcoming and professional

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback form our guests and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Hospital visit

TripAdvisor rating 4.0/5

eugenedavern 26/10/2020 TripAdvisor review

I have stayed at the Novotel Wolverhampton over many years on family visits, the last time in December 2019. before the lock-down. This time was different due to Covid 19. The service in the bar and restaurant was good. The check-in was also good with temperature checked, the track and trace completed it was a walk in booking which was fine even though I could not remember my card PIN. The room was good no upgrade as no accessories in the room only paper cups, no Nespresso machine or bathrobes but the rates were much lower and understandable. Dinner was OK the menu was reduced the mains were a reduced choice, but the burger and chips were too many. Breakfast was a buffet served by the chef, who had to open the milk cartons. It all took a bit of getting used to. Check out was OK, except the dinner bill was not itemsided but was given a menu to cross check. It was good to be back.

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