Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,374 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Wolverhampton
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • In-house restaurant offering international and local cuisine (Take Away only during lockdown)

  • Hotel bar with a selection of beers, wines and cocktails (take away only during lockdown)

  • 7 versatile meeting rooms which can hold up to 200 people,.Play area with video games for the

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (Nearby)Paying
  • TennisPaying
  • Squash court (Nearby)Paying
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN
wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room, queen-size bed + convertible sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,374 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,166 reviews

Terrible

Customer review rating 4.2/5

R K. Business - 29/11/2020 Confirmed reviews ALL

There was no body wash, hand wash, or shampoo and conditioner

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During these unprecedented times we are unable to put the toiletries in the bedroom, we do however have them available at reception fro our guests, I do apologise fro this not being explained at check in. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 4.2/5

Manuel Business - 22/11/2020 Confirmed reviews ALL

Everything OK, the only thing was the lamp on the desk that was not turning on and making noise when it was on with no light, I was offered to change room but I arrived too tired to pack and change, so I stay in that room. The bins were too small, I had to use the bins of the college every day

Dear Manuel We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for advising of the maintenance issue, this has now been rectified. With regards to the bins in the bedrooms, as we are having to serve in take away cartons at the moment we ask our guest to place any waste in the bag in the corridor and we collect it, I am sorry if this was not explained to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
Customer review rating 4.2/5

Anonymous Business - 09/11/2020 Confirmed reviews ALL

Hole in the carpet which had been there for some time.and the main shower was broken

Dear John S., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to re-iterate my sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As was discussed on Saturday, we were planning a light refurbishment this year, but sadly due to the current circumstances we have had to put on hold. With regards to the faulty shower, as previously discussed, the necessary re-training has been carried out to ensure items such as these are reported. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Hospital visit 1 a

Customer review rating 4.2/5

Eugene D. Couples - 30/10/2020 Confirmed reviews ALL

Different to last December 2019 and before, due to Covid. Check in different but OK and necessary, room good but accessories different, paper cups, no Nespresso machine or bathrobes but rest very good. Dining room at breakfast different served by chef, kept going back for things forgotten. Dinner too many chips, burger, but soup and sweet ok.

Dear Eugene We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. in terms of the room amenities, I am sorry you were disappointed, however due to these unprecedented times we have to follow the guidelines in terms of the bedroom offer and touch point hygiene. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Gruby but friendly and helpful staff

Customer review rating 4.2/5

Jamile S. Business - 30/10/2020 Confirmed reviews ALL

I phoned ahead to ensure that our rooms had been confirmed as the online check in was ambiguous. The receptionist was helpful and friendly and stated that she would be there in three hours when I arrived. On arrival she remembered speaking with me earlier and the check in went well. The room itself was tired looking with scratches and dark marks around all the plug sockets. The pillows looked like someone had sat down and rested against them on one side of the bed. The carpet looked worn in places. The bed was firm as I like it but sagging in places. The bathroom was very dated with an industrial looking tap. I decided on not having a bath as the large quantity black mould which grew all around the corners of the sealant at the tap end put me off. At breakfast the chef was very helpful, when he found out that I was Vegan he asked if I would like vegetarian sausages (which were not out) and told me to take a seat while he went and made them. He also let me know that there was milk in the hash browns without me asking. His effort was very much appreciated and he even brought over the offs which was very kind of him. I left the hotel feeling that its a place with good staff that are being let down by a corporate organisation that has failed to invest in the premises. I hope the staff get the investment that they deserve so that the standard of the hotel matches that of the staff.

Dear Jamile Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We were due to commence a refurbishment programme in the bedrooms following the public areas, however due to the unprecedented times of 2020 we have had to put the project on hold. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

A good dtay

Customer review rating 4.2/5

Mr N. N. Business - 26/10/2020 Confirmed reviews ALL

Welcoming and professional

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback form our guests and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Hospital visit

TripAdvisor rating 4.0/5

eugenedavern 26/10/2020 TripAdvisor review

I have stayed at the Novotel Wolverhampton over many years on family visits, the last time in December 2019. before the lock-down. This time was different due to Covid 19. The service in the bar and restaurant was good. The check-in was also good with temperature checked, the track and trace completed it was a walk in booking which was fine even though I could not remember my card PIN. The room was good no upgrade as no accessories in the room only paper cups, no Nespresso machine or bathrobes but the rates were much lower and understandable. Dinner was OK the menu was reduced the mains were a reduced choice, but the burger and chips were too many. Breakfast was a buffet served by the chef, who had to open the milk cartons. It all took a bit of getting used to. Check out was OK, except the dinner bill was not itemsided but was given a menu to cross check. It was good to be back.

Customer review rating 4.2/5

Anon Couples - 24/10/2020 Confirmed reviews ALL

Need to retune tv as not much channels. More tea/coffee/sugar/milk in packs given.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will take the appropriate measures to address the issue with the TV channels and prevent future occurrence. With regards to the supply of tea/coffee pack, during these difficult times we are unable to put in the room and supply the guest at check in with a sanitised bag, if you required additional items we are happy to supply them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Convenient location

Customer review rating 4.2/5

Jj Business - 22/10/2020 Confirmed reviews ALL

Nice stay for business (3 nights).

Dear Mr d., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services particularly in these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Convenient location, hygiene can be improved

Customer review rating 4.2/5

C C. Families - 14/10/2020 Confirmed reviews ALL

Next to Tain station is great, room quite dirty and staff not always at the front desk.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In terms of hygiene we have recently been awarded the ALLSAFE accreditation so I am sorry if you felt there was a shortfall, I can assure you we do take the need for high standards very important. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.2/5

Daljit A. Families - 22/09/2020 Confirmed reviews ALL

Yes lovely room. Clean. Staff were very helpful. But when i got there to check in. There was no staff around for 10 to 15 mins. I kept ringing the bell as well. Secondly the room was booked for 2 adults. But there was only enough towels for 1 adult to use. Other than that. Yes it was all good

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services in these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Worst Novotel experience ever

Customer review rating 4.2/5

Steve H. Couples - 17/09/2020 Confirmed reviews ALL

Reception barely interested more interested in talking to other people when she was there. Room not cleaned properly, crisps on the floor, Covid proof cleaning really!! Breakfast tepid and warmed up, we all know it’s hard In these times but we paid enough for it poor experiences

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, the issues that you highlighted will be investigated and dealt with Please rest assured that the appropriate measures to address the problem and prevent future occurrence will be taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

enjoyed the stay under present covid conditions

Customer review rating 4.2/5

Prab Couples - 15/09/2020 Confirmed reviews ALL

the manager was very help full ,as was working on his own ,looked after us very well ,thank you manager

Dear Prab We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Richard who was on duty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.2/5

Luke Business - 10/09/2020 Confirmed reviews ALL

Hotel was nice... food and breakfast dreadful cancelled our breakfast as was a waist of money. Good was cold bacon would cracked my teeth if I eat it.

Dear Mr S. Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During these unusual times we are unable to offer the same breakfast service as previous with a buffet service, however rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, as we will be cooking to order. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Convenient location

Customer review rating 4.2/5

Sharon Couples - 06/09/2020 Confirmed reviews ALL

We use this hotel when visiting family nearby Usually fine. Rooms always too hot. But got a fan. This time however the shower was awful. The ceiling fitting sprayed the water up at ceiling and the other shower head sprayed water in every direction but at you.

Dear Sharon E., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for letting me know about the shower, I will ensure it is changed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Poor customer service relations

Customer review rating 4.2/5

K. T. R. 1. Families - 05/09/2020 Confirmed reviews ALL

I worked in Hilton Hotels for 6 years as customer service advisor and I have never lived this experience before. First we were checked in by a trainee staff ( really basic English ) without any supervision and we had no clue where to go, breakfast time and location, parking fee, new Covid-19 government measurements and only we have been given our keys and that’s all. We had our breakfast bit late and all was good though the food was really cold ( never mind ) . During the checkout one lady with east-European accent was cleaning the bar approached us and started talking about money and asking me personal life questions !!! as far as I know to start a conversation with a customer we always start it with how it was their stay ?! She was really rude talking about money and forgot the basic meanings of good customer service . it was all miscommunications between their booking system online and the reality on site as I have booked for 5 people online and apparently they don’t have rooms for more than 2 kids. It was really disappointing to stay in this hotel after a really stressful journey from London . I wouldn’t mind to book in other hotels as long as we have a good customer service relations.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for your dissatisfaction. I am sorry that the check in was not efficient as you rightly say the young man who checked you in is a trainee and his training is progressing. In terms of COVID19 we have been accredited by ALLSAFE and VIsIt England, we take the safety of our guests and teams very seriously, hence the notices and equipment around the hotel, for all to use. I am sorry you were able to book for 5 on line, this will be taken up with the site you used as fire regulations allow a maximum occupancy of 2 adults and 2 children, please accept my apology for this not being made clear to you in a polite manner when arriving in the hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Worst hotel ever. Will never recommend it to anyone

Customer review rating 4.2/5

Albert L. Families - 01/09/2020 Confirmed reviews ALL

Bedrooms were very dirty and smelly. Corridors were very dirty as well. The whole surroundings were dirty. Didn't enjoy my stay at all. Paid for breakfast but didn't even get our breakfast

Dear Albert L., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that the product did not meet your expectations, some of our bedrooms are dated and were due to under a refurbishment but due to circumstances has had to be deferred, we are however carrying out alight refurbishment at the moment and changing carpets etc We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Highly unsatisfied!

Customer review rating 4.2/5

Nicholas O. Families - 01/09/2020 Confirmed reviews ALL

Bad experience ranges from rug carpet that looks so odd and old to unpleasant smell all over the hotel. Worse still is the fact that the keys to our two separate doors frequently malfunctioned. For hygienic condition, the hotel if far below average; rooms are not cleaned daily. Despite my plea to have my bed sheet changed, I was completely ignored. Have pictures taken and sure will post them on line as soon as I am chanced.

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regard to the bedroom product they are dated and were due, as part of the major refurbishment of the hotel to be refurbished which had to be postponed, we are unable to change bedding or enter your room during your stay due to maintaining safety of both the guest and the team, we can offer replacement for you and i apologise if this was not offered to you. We have a very strict protocol in terms of the hygiene in the hotel. Please rest assured that we are taking the appropriate measures to address the quality of the bedroom and are currently undergoing a light refurbishment in the bedroom block. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Had better stays

Customer review rating 4.2/5

Rob Business - 31/08/2020 Confirmed reviews ALL

I be the hotel was being used as a quarantine house, which I would of preferred to know before booking/arriving (although I could be mistaken) I booked an executive room, but they are being refurbished I found out when I arrived so just had a standard, which I needed to switch as the fridge wasn’t working. There was only one member of staff to be found and she was brilliant but poor woman was desperately overworked.

Dear robert v., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the hotel is not being used as a quarantine house, I am sorry that the executive that you reserved was unable due to be allocated however the rate was amended for accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Great

Customer review rating 4.2/5

Ali D. Couples - 28/08/2020 Confirmed reviews ALL

Night staff are amazing thank you

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

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