Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The bedrooms were due to be refurbished in 2020/21 sadly this had had to be deferred we are however currently undergoing a light refurbishment programme with many replacements, we also currently installing air conditioning on the completion of this project we will update the website with this additional comfort level for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were due to have a full bedroom refurbishment 2020/2021 sadly this has had to be deferred but we are currently doing a light refurbishment and also installing air conditioning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Dear Mrs b., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive your feedback on your stay. I will of course share your comments with the team. They appreciate your reviews as it serves as an encouragement to all of the staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Dear Ms H., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bedrooms were due to be refurbished 2020/21 sadly we had to defer the project, we are however currently undergoing a light refurbishment which includes decorating and new carpets in all of the rooms along with air conditioning which is currently underway, on completion we will update our website with the details of the added comfort level for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Dear Mrs D., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager