Novotel Wolverhampton 3 stars

Customer review rating (ALL Rating) 4.1/5 965 reviews

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Union Street, WV1 3JN WOLVERHAMPTON, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • 7 versatile Meeting & Event rooms available

  • Restaurant & Bar open and serving a delicious breakfast and dinner daily

  • Close to attractions; Molineux Stadium , Wolverhampton Racecourse, University & Grand Theatre

  • Guest Comfort: Air-conditioning in all bedrooms & Car park on site

Our accommodation(s)

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN WOLVERHAMPTON
United Kingdom

GPS:52.585175, -2.120105

Telephone
Fax +44 1902 870054

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL WOLVERHAMPTON RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  965 reviews

TripAdvisor Rating  4.0/5  1,256 reviews

Great stay again

Customer review rating 5.0/5

Ap S. Business - Confirmed reviews ALL

My experience as a regular seems to improve with every stay, the whole team go above and beyond on a regular basis dealing with everyday circumstances that arise. I suppose not always would it be noticed by some, however as a regular it is. Businesses like this one seems has found a great balance of service and stability in staff which is great to see such a good spirit with the team working well. With my Job, I stay away a lot so when comparing establishments many are not up to this standard both in service and quality. keep up the good work!

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you at the week end for a leisure visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yann Guguen General Manager

Poor experience

Customer review rating 1.5/5

M S. Business - Confirmed reviews ALL

On arrival, they could not find my booking, even though I had the conformation email and rather than sorting the problem which was yours they just shrugged their shoulders and moved onto the next person in line, after speaking to them again it still seemed like too much work for them. Not great after a 3hr drive. It tool them 45 minutes to get me a room. Due to the time spent trying to check I ordered dinner at 8:55 and it did not arrive until 10:pm even though the restaurant was not busy. Really Poor experience and would not use your group in future.

Dear Mr. S., Thank you for taking the time and trouble to complete a survey following your recent stay at Novotel Wolverhampton. At Novotel Wolverhampton we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Savoy in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+44…0) Yours sincerely, Yann Guguen General Manager

Filthy appearance

TripAdvisor rating 2.0/5

122658 TripAdvisor review

I was sickened by the frontal appearance of the hotel each time I walk in and out. Trash, cigarette butts, spills are always present. It is so dirty. The lack of enforcement of litterers, smokers, and irresponsible dog owners is appalling. Broken, or non working fixtures in the rooms (I've stayed in several of them). Rude staff, not very friendly at all, often unavailable, leaving you waiting at the bar, or to order food. When they finally show up, they have this attitude look on their face. This hotel took an extra couple of debits out of our accounts and they never fixed it when we asked, and never refunded. Heads up. I honestly will rate this hotel, a 2 out of 5.

Thank you for your review. I am sorry to read that your experience did not meet your expectations and we hope that you will give us the opportunity to welcome you back to better serve you in the future. Please do not hesitate to contact regarding your refunds. Best regards Yann

No refund

TripAdvisor rating 2.0/5

thet829 TripAdvisor review

Cold staff, unfriendly not well coming. Lots of garbage in the parking lot, leaves everyhere need to be picked up. You still owe my a refund, for something I didn't get, we asked and asked but didn't get anywhere. It was very upsetting

Thank you for your review. I am sorry to read that your experience did not meet your expectations and we hope that you will give us the opportunity to welcome you back to better serve you in the future. Please do not hesitate to contact regarding your refunds. Best regards Yann

well located

Customer review rating 4.5/5

Graham Couples - Confirmed reviews ALL

near town centre and bus/train links. Friendly staff.

Dear Graham , We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yann Guguen General Manager

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Other web-users rate our hotel

  • 495 reviews 9/10 Location
  • 1,106 reviews 6/10 Room
  • 890 reviews 8.1/10 Service
  • 18 reviews 8.2/10 WiFi
  • 546 reviews 5.5/10 Cleanliness
  • 393 reviews 7.3/10 Breakfast
  • 285 reviews 5/10 Food
  • 214 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.