Novotel Wolverhampton Hotel 3 stars

Good experience. Nice staff. Very comfortable.

A one night stay - had dinner and breakfast. All Covid precautions worked well

Room was clean, had a lot of problems with door lock not opening

Very limited due to Coronavirus but as expected.

Will not be using this hotel chain in future where possible. Difficulty booking, unable to change name between person booking and person staying when on business. also unable to do this through phone booking line. Booking phone line also takes a very long time to do anything, very slow. wanted to extend the stay of a guest, but had to make a separate booking, ended up hanging up and going it through the website. Not a good experience. stay at the hotel was uncomfortable, to the point where had to cancel the remainder of stay and book another hotel. This was a business trip for work, a person staying not sleep well or at all. Made complaint to the hotel, which was taken seriously. but refund was not made in full. The only reason for the 3 ratings is for the manager at the hotel. terrible experience .

Room was poor unfortunately- sofa looked dirty with cigarette burns, bathroom bin was full, used shampoo / shower gel tubes in the shower, not sure room heating worked.

The hotel was very convenient to the town centre and all transport links, the hotel staff were excellent in providing great service under the current circumstances we are under, look forward to staying again 😃

There was no body wash, hand wash, or shampoo and conditioner

Everything OK, the only thing was the lamp on the desk that was not turning on and making noise when it was on with no light, I was offered to change room but I arrived too tired to pack and change, so I stay in that room. The bins were too small, I had to use the bins of the college every day

Hole in the carpet which had been there for some time.and the main shower was broken

Different to last December 2019 and before, due to Covid. Check in different but OK and necessary, room good but accessories different, paper cups, no Nespresso machine or bathrobes but rest very good. Dining room at breakfast different served by chef, kept going back for things forgotten. Dinner too many chips, burger, but soup and sweet ok.

I phoned ahead to ensure that our rooms had been confirmed as the online check in was ambiguous. The receptionist was helpful and friendly and stated that she would be there in three hours when I arrived. On arrival she remembered speaking with me earlier and the check in went well. The room itself was tired looking with scratches and dark marks around all the plug sockets. The pillows looked like someone had sat down and rested against them on one side of the bed. The carpet looked worn in places. The bed was firm as I like it but sagging in places. The bathroom was very dated with an industrial looking tap. I decided on not having a bath as the large quantity black mould which grew all around the corners of the sealant at the tap end put me off. At breakfast the chef was very helpful, when he found out that I was Vegan he asked if I would like vegetarian sausages (which were not out) and told me to take a seat while he went and made them. He also let me know that there was milk in the hash browns without me asking. His effort was very much appreciated and he even brought over the offs which was very kind of him. I left the hotel feeling that its a place with good staff that are being let down by a corporate organisation that has failed to invest in the premises. I hope the staff get the investment that they deserve so that the standard of the hotel matches that of the staff.

Welcoming and professional

I have stayed at the Novotel Wolverhampton over many years on family visits, the last time in December 2019. before the lock-down. This time was different due to Covid 19. The service in the bar and restaurant was good. The check-in was also good with temperature checked, the track and trace completed it was a walk in booking which was fine even though I could not remember my card PIN. The room was good no upgrade as no accessories in the room only paper cups, no Nespresso machine or bathrobes but the rates were much lower and understandable. Dinner was OK the menu was reduced the mains were a reduced choice, but the burger and chips were too many. Breakfast was a buffet served by the chef, who had to open the milk cartons. It all took a bit of getting used to. Check out was OK, except the dinner bill was not itemsided but was given a menu to cross check. It was good to be back.

Need to retune tv as not much channels. More tea/coffee/sugar/milk in packs given.