Great stay, friendly staff.

The hotel has recovered from the recent lock downs and despite losing some long term experienced members of staff have managed to recruit well and the service has resumed its normal high standard.

Warm and comfortable stay. Lovely staff. Friendly atmosphere

I stay at this hotel a lot. It is consistent. Rooms are clean and spacious if a little out dated compared to some other hotels, staff are efficient and personable. Breakfasts are good and the bar is accommodating. Ample perking is also a plus point.

I stay at this hotel weekly for work, the staff are all lovely and incredibly helpful. I was really disappointed this time to find pools of dried blood on the carpet and on the curtains of the room (215) and something disgusting smeared on the toilet door frame in the entrance hall way. I didn’t change rooms because I appreciate with COVID it’s not easy running a hotel and my bed was clean which is all I care about. I did let the reception know when checking out to make sure it has a deep clean before your next guest. Overall the decor of the hotel is shabby and could do with a refresh.

I had searched for Hotels with pools, and promised the kids a swim. We were very disappointed to hear that there 'had' been a pool, but it was now an outdoor seating area. I had also searched for Hotels with parking, nowhere on the website did it mention that I would have to pay for the parking. The sofa bed was so uncomfortable my daughter refused to sleep on it. The toilet room walls had marks on it which were concerning. There was only one breakfast tea bag for 3 of us. All in all it was very disappointing, and the Hotel did very little of what we needed (it kept us warm and dry!).

Great experience all round. A real home from home.

The hotel needs full renovation and the rooms need updating. The wall lights and bathroom were horrendous, was able to just stay the night and then at the checkout there was a sign saying any caught with drugs within the rooms will be banned, which did not seem to very reassuring the hotel was safe. Furthermore the floors, the curtains were very outdated and dirty.

Stayed over Christmas to visit family for first time in 2 years. Sheets has blood stains on them and were torn. Half the lights in room didn’t work and when lights turned on due to electrics buzzes loudly so has to be turned off. The Plugs looked dangerous and old which made us unsure on using them. Pillows were so old they had lumpy fillings and were uncomfortable so we slept so badly we woke up with aches and stiff Due to some guests from homeless community being put up from a charity (which is great!) there was smoking of drugs in the hotel which could be smelt throughout (not great!) Breakfast which we paid in advance £14 per head was appalling. We were told limited menu due to Christmas (why charge full price). Most mornings there was limited amount on and was served either cold (when should be hot full English. In brief for over £450 pounds I spent this has to be the worst experience in a hotel I have ever endured. I don’t use the phrase lightly but it came close to ruining our Christmas. I don’t see why I should use the brand again. Would you?

Sleep disturbed by many noisy guests returning at different times to their rooms on our corridor. An overwhelming smell of marijuana on the 1st floor for the whole of our stay. As always the room was too hot and the air con doesn’t work. There was also black mould in the bathroom

All was well

Very pleasant stay facilities and staff excellent

The booking in process was simple enough. It may have said it on the website but I didn’t see it but it was £5 to park there for 24 hours. The room was clean & tidy but felt it needed upgrading.

The room had to shabby carpet and carpet was shabby throughout our hotel A leaky shower head in the room There was no sanitizer by the lift. It was empty The toilet had extremely cheap toilet toll considering the cost of the rooms

Check in was fine. No bar staff on the Friday afternoon, took 20 minutes to be served.. We decided to eat at the hotel but the food choices were very limited with much on the menu being unavailable, which was disappointing considering the hotel was "full". The room was "dated" with stained, old carpet and a noisy, broken bed. There is a step up in cost with Novotel over some other hotel chains which, on this experience, just wasn't worth it...