Novotel Wolverhampton Hotel 3 stars

Everything OK, the only thing was the lamp on the desk that was not turning on and making noise when it was on with no light, I was offered to change room but I arrived too tired to pack and change, so I stay in that room. The bins were too small, I had to use the bins of the college every day

Hole in the carpet which had been there for some time.and the main shower was broken

Different to last December 2019 and before, due to Covid. Check in different but OK and necessary, room good but accessories different, paper cups, no Nespresso machine or bathrobes but rest very good. Dining room at breakfast different served by chef, kept going back for things forgotten. Dinner too many chips, burger, but soup and sweet ok.

I phoned ahead to ensure that our rooms had been confirmed as the online check in was ambiguous. The receptionist was helpful and friendly and stated that she would be there in three hours when I arrived. On arrival she remembered speaking with me earlier and the check in went well. The room itself was tired looking with scratches and dark marks around all the plug sockets. The pillows looked like someone had sat down and rested against them on one side of the bed. The carpet looked worn in places. The bed was firm as I like it but sagging in places. The bathroom was very dated with an industrial looking tap. I decided on not having a bath as the large quantity black mould which grew all around the corners of the sealant at the tap end put me off. At breakfast the chef was very helpful, when he found out that I was Vegan he asked if I would like vegetarian sausages (which were not out) and told me to take a seat while he went and made them. He also let me know that there was milk in the hash browns without me asking. His effort was very much appreciated and he even brought over the offs which was very kind of him. I left the hotel feeling that its a place with good staff that are being let down by a corporate organisation that has failed to invest in the premises. I hope the staff get the investment that they deserve so that the standard of the hotel matches that of the staff.

Welcoming and professional

I have stayed at the Novotel Wolverhampton over many years on family visits, the last time in December 2019. before the lock-down. This time was different due to Covid 19. The service in the bar and restaurant was good. The check-in was also good with temperature checked, the track and trace completed it was a walk in booking which was fine even though I could not remember my card PIN. The room was good no upgrade as no accessories in the room only paper cups, no Nespresso machine or bathrobes but the rates were much lower and understandable. Dinner was OK the menu was reduced the mains were a reduced choice, but the burger and chips were too many. Breakfast was a buffet served by the chef, who had to open the milk cartons. It all took a bit of getting used to. Check out was OK, except the dinner bill was not itemsided but was given a menu to cross check. It was good to be back.

Need to retune tv as not much channels. More tea/coffee/sugar/milk in packs given.

Nice stay for business (3 nights).

Next to Tain station is great, room quite dirty and staff not always at the front desk.

Yes lovely room. Clean. Staff were very helpful. But when i got there to check in. There was no staff around for 10 to 15 mins. I kept ringing the bell as well. Secondly the room was booked for 2 adults. But there was only enough towels for 1 adult to use. Other than that. Yes it was all good

Reception barely interested more interested in talking to other people when she was there. Room not cleaned properly, crisps on the floor, Covid proof cleaning really!! Breakfast tepid and warmed up, we all know it’s hard In these times but we paid enough for it poor experiences

the manager was very help full ,as was working on his own ,looked after us very well ,thank you manager

Hotel was nice... food and breakfast dreadful cancelled our breakfast as was a waist of money. Good was cold bacon would cracked my teeth if I eat it.

We use this hotel when visiting family nearby Usually fine. Rooms always too hot. But got a fan. This time however the shower was awful. The ceiling fitting sprayed the water up at ceiling and the other shower head sprayed water in every direction but at you.

I worked in Hilton Hotels for 6 years as customer service advisor and I have never lived this experience before. First we were checked in by a trainee staff ( really basic English ) without any supervision and we had no clue where to go, breakfast time and location, parking fee, new Covid-19 government measurements and only we have been given our keys and that’s all. We had our breakfast bit late and all was good though the food was really cold ( never mind ) . During the checkout one lady with east-European accent was cleaning the bar approached us and started talking about money and asking me personal life questions !!! as far as I know to start a conversation with a customer we always start it with how it was their stay ?! She was really rude talking about money and forgot the basic meanings of good customer service . it was all miscommunications between their booking system online and the reality on site as I have booked for 5 people online and apparently they don’t have rooms for more than 2 kids. It was really disappointing to stay in this hotel after a really stressful journey from London . I wouldn’t mind to book in other hotels as long as we have a good customer service relations.