Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,284 reviews
Novotel Wolverhampton
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+ 22 Services
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Room 1

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Hotel extras

  • Central location, with plenty of nearby transport links

  • In-house restaurant offering international and local cuisine

  • Hotel bar with a selection of beers, wines and cocktails

  • 7 versatile meeting rooms which can hold up to 200 people,.Play area with video games for the

  • Nearby leisure facilities, including tennis, squash and golf

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (Nearby)
  • Tennis
  • Squash court (Nearby)
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

At Novotel we always strive to improve our guests' experience; it is therefore our pleasure to inform you that we will commence public areas renovation on 29/05/18 until the 31/07/18. Please rest assured that this will not affect the services we offer.

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN
wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room, queen-size bed + convertible sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,284 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,154 reviews

Great weekend

Customer review rating 4.2/5

Sharon B. Couples - 11/02/2020 Confirmed reviews ALL

Great as always

Dear Sharon We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. Lovely to hear from you, It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, looking forward to seeing you very soon Sincerely, Jackie Clarke General Manager

Ideal location for our requirements and confortable

Customer review rating 4.2/5

Mandy D. Families - 11/02/2020 Confirmed reviews ALL

Fine except for being woken at 2.30am by a member of staff having a very loud conversation with someone else right outside our door. We were staying with you due to our son competing in a swimming event over the weekend and this disturbed us all and meant that he did not have the good nights sleep that we were hoping for. The family of another swimmer were in the room opposite us and they were also disturbed by the loud talking. The room, facilities and location were ideal however the overall stay was ruined by the disturbed sleep which was made worse by the fact that it was a member of staff involved. We were unable to report this at the hotel when leaving as we had to get to the pool very early on the Sunday morning.

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive feedback from our guests and I will share your comments with our team. I have investigated the noise issue you mentioned and viewed the CCTV, if you would like to e mail me with more detail I can investigate further. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Room needs upgrading very dirty

Customer review rating 4.2/5

Susan G. Couples - 11/02/2020 Confirmed reviews ALL

Bed was very in comfortable pillows was awful bathroom was very dirty breakfast was all dried up would not stay there again unless they refurbished place very disappointed was not worth £73 felt very drained next day had no sleep

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Jackie Clarke General Manager

Noise and awesomeness at 5am by car owner beeping horn

Customer review rating 4.2/5

Ann G. Business - 11/02/2020 Confirmed reviews ALL

Requested quiet room. Noisy youths driving out of locked hotel car park park furiously beeping horn for 15 minutes at 5am Sunday 9th February. Room carpet grubby and stained. Bathroom sink drain stank of putrid water and drain smell.

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. With regards to the disturbance by a car owner, I have investigated and viewed the CCTV, they were trying to re-gain access to another resident, as soon as the team member on duty had finished checking out another guest she went to attend to them. In terms of the bedroom, we are currently starting the next phase of the uplift of the hotel. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Jackie Clarke General Manager

Accor Member Very Poor Communication

Customer review rating 4.2/5

D H. Couples - 11/02/2020 Confirmed reviews ALL

I stayed for 1 night and pre paid using my accor bonus points . Set an account up and went to the bar only to be told I had to pay as I went even though my card had been charged to authorise an account and pay on departure . I am also still awaiting my invoice that I have requested twice .

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Your invoice has been e mailed to you, using the e mail address we have, I have sent again personally. I ma sorry that the credit facility had not been opened for you, the necessary re-training has been undertaken please be assured we take your comments very seriously All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Jackie Clarke General Manager

Great Stay

Customer review rating 4.2/5

Sw Business - 10/02/2020 Confirmed reviews ALL

Staff polite and helpful, food was excellent with a wide range to choose from

Dear Steven W., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

Good location

Customer review rating 4.2/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Helpful staff. Easy walking distance to Railway Station , Bus Station, shops and restaurants.

Dear Margaret J., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry if you found the room too warm. We currently do not have air condition in the bedrooms but we do have fans available for the comfort of our guests. Thank you again for sharing your experience, and we hope to welcoming you back to the hotel in the future. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

well below novotel expectations

Customer review rating 4.2/5

C. Business - 09/02/2020 Confirmed reviews ALL

more like a travel lodge than a novotel. spartan rooms, key cards failed twice, bathroom needs a refit , taps loose and wobbling, i was very suprised and grateful only staying one night.

Dear Alastair C., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

Shortchanged

Customer review rating 4.2/5

Paul S. Business - 09/02/2020 Confirmed reviews ALL

I booked an executive room, for an additional amount. I wasn’t given an executive room. By virtue of being a platinum member I am also entitled to upgrades, it is odd that they have Never been available even when booking I can see availability, mysteriously they all disappear by check in. However it is simply fraudulent to not even give me the standard of room booked. I also always have to ask for my drink voucher in this Novotel, it is never given to me on arrival. Another problem is that I do not receive my invoice by email despite requesting it. This is not good enough. Is the problem just with this location of do I need to rethink my hotel choices?

Dear Paul S., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will certainly investigate your concerns and why you were not offered the benefits you should received as a valued ALL Platinum member.Please rest assured that the appropriate measures will be taken to address the problem and prevent future occurrence. As a gesture of goodwill for I will credit 2000 points on your ALL account ; these points will appear as courtesy points on your next statement. According to our records your VAT invoice was emailed to you on 6th February ; please let me know if you still have not received it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager
Customer review rating 4.2/5

Lee Business - 06/02/2020 Confirmed reviews ALL

The experience was good the service in the restaurant wasn’t brilliant.

Dear Lee T., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive some positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am nevertheless sorry if the service in the restaurant was disappointing and I can assure you that the appropriate measures will be taken to avoid similar occurrence in the future. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the future. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

Good stay but

Customer review rating 4.2/5

Ian L. Business - 06/02/2020 Confirmed reviews ALL

The usual warm welcome, good room. Tried dinner in the hotel and had the rump of lamb that was fat with a modest amount of lamb attached. Tried to get the points for the meal and was advised others have asked for that but they do not know ho wit works. Breakfast was dire, no brown bread, no yogurt, no ham and not filled up during my time in the restaurant. The hot food was cold with the exceptio of the baked beans. The staff had no leadership and did not seem to care.

Dear Ian L., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your comments with both the Hotel Head Chef and Food and Beverage Manager and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of goodwill I have credited 2000 points onto you ALL account ; these points will appear as courtesy points on your next statement. I am also happy to refund you for the breakfast , either by offering you a credit note for your next stay or if you prefer a refund please contact me directly with your details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

Good stay

Customer review rating 4.2/5

Rce Solo - 06/02/2020 Confirmed reviews ALL

Room perfect - receptionist took into account my, previously notified, preferences when allocating room. Bed very comfortable. Breakfast very good. Overall stay excellent

Dear Roger E., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Rhodes-Maquaire Rooms Division Manager

Perfect stay

TripAdvisor rating 4.0/5

LoneWolf55 06/02/2020 TripAdvisor review

Room to satisfaction - receptionist took into account my preferences when allocating room. Good breakfast. Overall a good two night stay at good location within reach of all amenities reach of all amenities

Thank you for taking the time to share your review. We are pleased to read you had a pleasant stay with us and we look forward to welcome you back to Novotel Wolverhampton in the future. Kind regards

Ideal location

Customer review rating 4.2/5

Tom S. Business - 05/02/2020 Confirmed reviews ALL

Nice room, easy parking quiet polite staff.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 4.2/5

Laura Business - 05/02/2020 Confirmed reviews ALL

The hotel is very conveniently located close to the station. The staff is very friendly and helpful.The breakfast was fully satisfying but I suggest you include cappuccinos in your menu.

Dear Ms C., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback and we are pleased you enjoyed your stay, I am sorry if you did not get a cappuccino, the machines in the restaurant and the bar do provide a cappuccino, please ask the team and they can serve you if you wish. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
Customer review rating 4.2/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

- Room not properly heated and needed additional portable heater. - Generally tired and dowdy furniture and decor. - The shower unit flooded the bathroom and entered the living area (this was a disabled-friendly room), and although we were assured that the problem would be looked at, it happened on the second morning as well. - I also didn't appreciate being charged £3.50 for a bottle of mineral water from the bar. Positives: breakfast was fine; personnel were friendly and helpful.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Jackie Clarke General Manager

Short and Sweet Stay

Customer review rating 4.2/5

Lisa Families - 03/02/2020 Confirmed reviews ALL

Arrived late in the evening (11.30pm) and left early the following morning (8.30am). Check in staff friendly and efficient. The room was clean and spacious, with good facilities including fridge, iron/ironing board and safe and an additional towel as requested upon booking. Separate toilet and bathroom was quite unusual. Beds were comfortable, the room was quite warm and with no air conditioning we briefly opened the window. With the window open, there was noise from the main road outside and the car park lights just outside were very bright. A closed window and drawn curtains blocked the vast majority of sound and light resulting in a peaceful nights sleep. Breakfast was a high standard buffet, good quality food, wide range of cooked and continental options, good value for money. Vegetarian sausage as standard (without having to request and wait) was particularly welcomed, as was the availability of hot chocolate from the hot drink vending machine. Spillage from the orange juice dispenser was swiftly addressed by attentive staff. The location of the hotel was ideal for city centre, with convenient access to both the bus/coach and train stations. The busy ring road runs between the hotel and the town centre, which is approximately a 10 minute walk away. Whilst absolutely fine during the day time, the route goes either via an underpass underneath a roundabout or along path/bridge. As such, not recommended for dark night time walking. A taxi from the coach station to the hotel cost £4.50 and took 5 minutes. Overall a brief but pleasant stay.

Dear Ms J., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton, it is very important to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very pleased to read you enjoyed your time with us, albeit short. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Excellent

Customer review rating 4.2/5

Ib Couples - 03/02/2020 Confirmed reviews ALL

Arrived at extremely time but everything ran smoothly

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Well located, very poor breakfast service and quality.

Customer review rating 4.2/5

Mr A. M. B. Families - 02/02/2020 Confirmed reviews ALL

We came to celebrate our Daughters birthday. She is staying at this hotel weekdays during 2020 for work as she lives in Paris and returns home there each weekend. After 3 conversations with various Reception staff our birthday card/gifts were never sent to her room. We collected them on the evening of our stay, 3 days later.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so sorry that we did not offer the extra service to you that we pride ourselves on, the necessary coaching will be given. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Great hotel

Customer review rating 4.2/5

Karen T. Friends - 02/02/2020 Confirmed reviews ALL

This is the second time I’ve stayed here and both times have been great. Excellent location and very helpful, friendly staff. The rooms and common areas were great too!

Dear Ms T., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
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