Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,366 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Wolverhampton
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • In-house restaurant offering international and local cuisine

  • Hotel bar with a selection of beers, wines and cocktails

  • 7 versatile meeting rooms which can hold up to 200 people,.Play area with video games for the

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (Nearby)Paying
  • TennisPaying
  • Squash court (Nearby)Paying
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN
wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room, queen-size bed + convertible sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,366 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,165 reviews

Convenient location, hygiene can be improved

Customer review rating 4.2/5

C C. Families - 14/10/2020 Confirmed reviews ALL

Next to Tain station is great, room quite dirty and staff not always at the front desk.

Good stay

Customer review rating 4.2/5

Daljit A. Families - 22/09/2020 Confirmed reviews ALL

Yes lovely room. Clean. Staff were very helpful. But when i got there to check in. There was no staff around for 10 to 15 mins. I kept ringing the bell as well. Secondly the room was booked for 2 adults. But there was only enough towels for 1 adult to use. Other than that. Yes it was all good

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services in these difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Worst Novotel experience ever

Customer review rating 4.2/5

Steve H. Couples - 17/09/2020 Confirmed reviews ALL

Reception barely interested more interested in talking to other people when she was there. Room not cleaned properly, crisps on the floor, Covid proof cleaning really!! Breakfast tepid and warmed up, we all know it’s hard In these times but we paid enough for it poor experiences

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, the issues that you highlighted will be investigated and dealt with Please rest assured that the appropriate measures to address the problem and prevent future occurrence will be taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

enjoyed the stay under present covid conditions

Customer review rating 4.2/5

Prab Couples - 15/09/2020 Confirmed reviews ALL

the manager was very help full ,as was working on his own ,looked after us very well ,thank you manager

Dear Prab We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Richard who was on duty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.2/5

Luke Business - 10/09/2020 Confirmed reviews ALL

Hotel was nice... food and breakfast dreadful cancelled our breakfast as was a waist of money. Good was cold bacon would cracked my teeth if I eat it.

Dear Mr S. Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During these unusual times we are unable to offer the same breakfast service as previous with a buffet service, however rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, as we will be cooking to order. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Convenient location

Customer review rating 4.2/5

Sharon Couples - 06/09/2020 Confirmed reviews ALL

We use this hotel when visiting family nearby Usually fine. Rooms always too hot. But got a fan. This time however the shower was awful. The ceiling fitting sprayed the water up at ceiling and the other shower head sprayed water in every direction but at you.

Dear Sharon E., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for letting me know about the shower, I will ensure it is changed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Poor customer service relations

Customer review rating 4.2/5

K. T. R. 1. Families - 05/09/2020 Confirmed reviews ALL

I worked in Hilton Hotels for 6 years as customer service advisor and I have never lived this experience before. First we were checked in by a trainee staff ( really basic English ) without any supervision and we had no clue where to go, breakfast time and location, parking fee, new Covid-19 government measurements and only we have been given our keys and that’s all. We had our breakfast bit late and all was good though the food was really cold ( never mind ) . During the checkout one lady with east-European accent was cleaning the bar approached us and started talking about money and asking me personal life questions !!! as far as I know to start a conversation with a customer we always start it with how it was their stay ?! She was really rude talking about money and forgot the basic meanings of good customer service . it was all miscommunications between their booking system online and the reality on site as I have booked for 5 people online and apparently they don’t have rooms for more than 2 kids. It was really disappointing to stay in this hotel after a really stressful journey from London . I wouldn’t mind to book in other hotels as long as we have a good customer service relations.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for your dissatisfaction. I am sorry that the check in was not efficient as you rightly say the young man who checked you in is a trainee and his training is progressing. In terms of COVID19 we have been accredited by ALLSAFE and VIsIt England, we take the safety of our guests and teams very seriously, hence the notices and equipment around the hotel, for all to use. I am sorry you were able to book for 5 on line, this will be taken up with the site you used as fire regulations allow a maximum occupancy of 2 adults and 2 children, please accept my apology for this not being made clear to you in a polite manner when arriving in the hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Worst hotel ever. Will never recommend it to anyone

Customer review rating 4.2/5

Albert L. Families - 01/09/2020 Confirmed reviews ALL

Bedrooms were very dirty and smelly. Corridors were very dirty as well. The whole surroundings were dirty. Didn't enjoy my stay at all. Paid for breakfast but didn't even get our breakfast

Dear Albert L., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that the product did not meet your expectations, some of our bedrooms are dated and were due to under a refurbishment but due to circumstances has had to be deferred, we are however carrying out alight refurbishment at the moment and changing carpets etc We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Highly unsatisfied!

Customer review rating 4.2/5

Nicholas O. Families - 01/09/2020 Confirmed reviews ALL

Bad experience ranges from rug carpet that looks so odd and old to unpleasant smell all over the hotel. Worse still is the fact that the keys to our two separate doors frequently malfunctioned. For hygienic condition, the hotel if far below average; rooms are not cleaned daily. Despite my plea to have my bed sheet changed, I was completely ignored. Have pictures taken and sure will post them on line as soon as I am chanced.

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regard to the bedroom product they are dated and were due, as part of the major refurbishment of the hotel to be refurbished which had to be postponed, we are unable to change bedding or enter your room during your stay due to maintaining safety of both the guest and the team, we can offer replacement for you and i apologise if this was not offered to you. We have a very strict protocol in terms of the hygiene in the hotel. Please rest assured that we are taking the appropriate measures to address the quality of the bedroom and are currently undergoing a light refurbishment in the bedroom block. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Had better stays

Customer review rating 4.2/5

Rob Business - 31/08/2020 Confirmed reviews ALL

I be the hotel was being used as a quarantine house, which I would of preferred to know before booking/arriving (although I could be mistaken) I booked an executive room, but they are being refurbished I found out when I arrived so just had a standard, which I needed to switch as the fridge wasn’t working. There was only one member of staff to be found and she was brilliant but poor woman was desperately overworked.

Dear robert v., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the hotel is not being used as a quarantine house, I am sorry that the executive that you reserved was unable due to be allocated however the rate was amended for accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Great

Customer review rating 4.2/5

Ali D. Couples - 28/08/2020 Confirmed reviews ALL

Night staff are amazing thank you

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Comfortable beds, welcoming staff and well priced food

Customer review rating 4.2/5

Gerald M. Families - 25/08/2020 Confirmed reviews ALL

We arrived after cycling from Stratford-upon-Avon and were shown to a safe storage area for our bikes. The rooms were comfortable and had good much needed showers. Dinner was well priced for a hotel with a reasonable choice of dishes. Breakfast was a bit disappointing due to Covid 19 and we had to ask for cereal as it was not offered.

Dear Gerald M., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently unable to offer cereal due to the COVID government guidelines we do however have cereal bars where no need for milk, I am sorry you were not offered this alternative. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good location.

Customer review rating 4.2/5

Bryan W. Couples - 25/08/2020 Confirmed reviews ALL

Stayed many times. Always a good stay. Rooms need plaster and paint. Artex is out.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. with regards to the bedroom product we were due to continue the hotel refurbishment project this year, but sadly it has had to be deferred. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

awful booking in mix up

Customer review rating 4.2/5

Andrew C. Business - 24/08/2020 Confirmed reviews ALL

booked in fine and received the key, got to room and didn't work the receptionist met me and agreed the room key was wrong and then stated a colleague was in that room and then told me it was the other room. I told her I don't want to meet my colleague and she then gave me the key and as I walked in my colleague was sitting there in his shorts. I apologised and was very embarrassed. I called her and then she opened up my correct room. She acknowledged she would get the camp bed disassembled when I went out later. When I went out for dinner I told her to remove the camp bed and there was no tv remote, she stated she would sort both issues. Neither was done this needs investigation as these sort of mix ups should never happen.

Dear Mr c., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and a full investigation will be carried out to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie c. General Manager

COVID-19 safe and well controlled environment

Customer review rating 4.2/5

Phil M. Business - 24/08/2020 Confirmed reviews ALL

I have stayed for 5 weeks continious and will be booking for the next 3 weeks due to working in Wolverhampton and have had no issues with the hotel, I haveonly eaten once in the hotel as as that was served in a box have not eaten since but you are now serving on plates and guests can eat in the resturant area so will probably eat try the menu again Staff very friendly and helpful and hotel set up very good regarding COVID-19 procedures

Dear Phil M., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and offers as you know there are such restrictions in these unprecedented times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Refused to refund despite Government advice not to travel

Customer review rating 4.2/5

Paul Business - 27/03/2020 Confirmed reviews ALL

Called 1 week prior to planned 2 night stay as the meeting I was attending could not go ahead, told I had been charged already, was in fact charged the next day. refused to refund then despite several request for proof of payment that took 2 weeks

Dear Paul M., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager
Customer review rating 4.2/5

Kelly C. Families - 26/03/2020 Confirmed reviews ALL

Due to Coronavirus our flight to the U.K. was cancelled and the wolves camp My son was attending was cancelled and your hotel staff would not reimburse my money. Every other hotel chain in the world has reimbursed their client even if there booking was non-refundable.

Dear Kelly C., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Could you please contact me directly with your reservation details, as I am dealing with all of the cancellation and deferment requests due to COVID19 We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Very clean, helpful staff

Customer review rating 4.2/5

Chris Friends - 23/03/2020 Confirmed reviews ALL

Stayed there for a reunion with a lot of other friends. Enjoyed a nice meal, clean room, good shower, excellent wi-fi

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will certainly pass your gratitude to the staff on duty. Your comments will also be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Well located, clean rooms.

Customer review rating 4.2/5

Vanessa T. Families - 21/03/2020 Confirmed reviews ALL

Staff polite , friendly, helpful.thanks you Julia and Mathew.

Dear Vanessa We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team and pass your thanks to Julia and Matthew, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Ok

Customer review rating 4.2/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Short

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback, I have noted your comments and will share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

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