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Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,442 reviews

ALLSAFE approved hotel

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Novotel Wolverhampton
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Full English Breakfast available daily

  • New Menu served 6pm - 8.45 daily in side or al fresco

  • 7 versatile meeting rooms which can hold accommodate covid secure meetings

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (nearby) Paying
  • Tennis Paying
  • Squash court (nearby) Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,442 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,176 reviews

Good standards

Customer review rating 4.5/5

A L. Solo - 24/07/2021 Confirmed reviews ALL

Always feels clean and fresh Staff are helpful patient no matter what the problem is For a none driver (there is easily accessed parking ) it’s a very short walk from both railway and bus stations but you can’t hear undue noise

Dear Ms l., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I do apologise for the omission of the drink voucher, as trying to get back to some sort of "normal" we have some new team members, I will ensure that they are aware of the scheme. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.0/5

Helen Couples - 23/07/2021 Confirmed reviews ALL

Well located hotel that we'd stayed in before. Clean and comfortable room that would have benefitted from air conditioning during the recent heatwave.

Dear Helen We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. We were due to undertake a full refurbishment last year, which would have included air conditioning, but sadly this has had to be deferred. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Ok stay

Customer review rating 3.5/5

Anonymous Couples - 21/07/2021 Confirmed reviews ALL

The toilet in the room made a really loud funny noise when flushed, the room was really hot and no fan was provided in the room.

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. Our bedrooms were due to be refurbished last year but sadly and for obvious reasons has had to be deferred, we are however at the moment doing alight refurbishment until we can commence the full project which will include air conditioning. I am sorry we were unable to supply a fan to you during this unusually hot period. The toilet issue will be reported. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good overall experience

Customer review rating 4.0/5

Laura T. Business - 20/07/2021 Confirmed reviews ALL

I stayed at the hotel as I needed to work at the theatre the following day. The hotel is well located within walking distance of the station and theatre and the rooms are a nice spacious size and very clean. Good selection for breakfast too. Great that it has it's own car park too.

Dear Ms T., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services as we move out of the difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.5/5

Sonia Families - 18/07/2021 Confirmed reviews ALL

Nice friendly staff, room clean. Staff helpful with local area knowledge.

Dear Ms c., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Vicki who checked you our after your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 3.5/5

Mrs J. Couples - 18/07/2021 Confirmed reviews ALL

Friendly welcome, easy check in. Rooms look tired and could do with a refurbishment.

Dear Ms j., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. With regards to our bedroom product, we were due to commence a full refurbishment last year, but sadly that has had to be postponed, but we will be starting the planning again for for the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

good stay

Customer review rating 4.0/5

Paul Couples - 12/07/2021 Confirmed reviews ALL

Very quiet at check in meaning a speedy processs.

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. i am sorry we fell short on breakfast, hopefully we will shortly be able to return to the full breakfast service we used to offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.0/5

Mrs B. C. Families - 09/07/2021 Confirmed reviews ALL

Very comfortable room -- and bed! Tea/coffee facilities and clean bathroom and toilet. Very friendly, helpful staff.

Dear Ms C., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback, it is difficult in these strange times as unable to offer the usual service due to restrictions. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and hopefully moving in to better times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

well located

Customer review rating 3.5/5

Mrs S. Business - 08/07/2021 Confirmed reviews ALL

when I first checked in I was given my key and when entering the room someone was already staying in there!!!

Dear Mrs S., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team, as we are always striving to improve, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously better the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

nice hotel and staff

Customer review rating 4.0/5

Michael Business - 06/07/2021 Confirmed reviews ALL

stay was ok considering the situation. not being able to eat n restaurant for lunch was dissapointing but understandable.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry we were unable to offer you lunch during your stay with us, but i do appreciate your understanding, int he current climate we are not yet fully operational. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Disappointing

Customer review rating 1.5/5

Anonymous Families - 06/07/2021 Confirmed reviews ALL

I booked a few rooms as there was a lot of us staying, the rooms were not clean, equipment was broken, kettles dirty, beds and sofa beds with cigarette burns with an awful stale smell to some of the rooms. To top it off we have quarantine people also on our floor which was disturbing to see.

Dear Ms q., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Any small group of quarantine personnel we may have in the Hotel are NHS staff who are here to assist in the current situation, we are proud to be able to assist and work with the NHS and will continue to offer our support. These NHS staff are all fully qualified and responsible people, remaining firmly in their rooms for the duration as is satisfied by the local authorities who audit the premises. As a Hotel we are also part of the ALLsafe audit process and are satisfied by the process. Please be assured that that we are not part of the government/airline quarantine scheme. With regards to our bedroom product, I am sorry you were disappointed we were due to undergo a full refurbishment programme , but sadly due to the circumstances we have not been able to progress, this is reflected in the rates we are currently offering, we are commencing a light refurbishment in the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Clean hotel and attentive staff

Customer review rating 5.0/5

Gustaf D. P. Business - 03/07/2021 Confirmed reviews ALL

Booked in and everybody was friendly, will stay there again

Dear Mr Du P., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and hopefully move forward very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Gone downhill

Customer review rating 2.5/5

Barryc Business - 02/07/2021 Confirmed reviews ALL

Dirt on the floor in the corridors and berr bottles left outside my 'clean room' on arrival did not leave a good impression.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, your points regarding the corridor has been addressed in reference to floor walks. The breakfast offer is not as it used to be as we have to comply with restrictions, however we are hoping to very shortly being able to extend the usual offer of Food and Beverage, Please rest assured that we are taking our guest feedback very seriously to help prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, when hopefully we can return to some sort of normality. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 3.0/5

Ann Business - 02/07/2021 Confirmed reviews ALL

Staff helpful. Room was very hot and uncomfortable.

Dear Ms c., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie c. General Manager
Customer review rating 2.0/5

Shazza Families - 30/06/2021 Confirmed reviews ALL

The room was dirty. Staff didn't seem to know what they were doing, ie, reception said breakfast was until 11 am, the restaurant closed at 10 am. Reception said they would pass a message to clean our room, when I asked why it hadn't been done was told that they were not doing services. Wanted a drink from the bar on Sunday afternoon, waited 30 minutes but no one to take a drink order. Breakfast items very limited.

Dear Mrs b. Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; even in these difficult times when we are limited as to what we can do and with a small team, with regards to breakfast the selection is reduced at the moment in line with the guidelines, the hot food was removed in line with UK food safety regulations and we continued to serve from the kitchen. With regards to to the room servicing in line with government COVID guidelines we do not clean occupied rooms, we have a duty of care to the team, we do however supply additional linen if required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future as restrictions are lifted. Sincerely, Jackie Clarke General Manager

Disappointed.

Customer review rating 1.5/5

Chris Business - 29/06/2021 Confirmed reviews ALL

There seemed to be quite a fall in standard since we stayed last and a lack of basic systems in place. There were no towels in the room. When towels were brought, one was filthy and another had a large hole big enough to put your foot through! There was also no TV remote. The desk and other surfaces were clearly dirty with spillage still on it. They obviously had not been cleaned at all. Not very Covid safe! When we wanted to book breakfast the receptionist seemed uncertain how to do that and just wrote our booking on the back of the card receipt. Not surprisingly, when we came to breakfast, no one knew about it. Likewise, we ordered dinner. The waiter just circled the items we chose and left the menu on the bar. Again not surprisingly when we came to settle the bill, no one knew anything about this either. In addition, the window handle was barely attached and the shower sprayed water at the ceiling where the pain was peeling. Generally very disappointing.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.0/5

Smw Families - 29/06/2021 Confirmed reviews ALL

Everything was fine other than not receiving an invoice for my stay by e-mail.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and hopefully open up more in the coming weeks. I apologise for the invoice not being sent i will ensure it is done today. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Please see my email

Customer review rating 0.5/5

Anonymous Couples - 29/06/2021 Confirmed reviews ALL

Please my email

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. As per my original response I am sorry that your experience did not meet your expectations; please allow me to re-iterate my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Clean rooms and friendly staff

Customer review rating 5.0/5

Rebecca H. Business - 29/06/2021 Confirmed reviews ALL

The room was spacious and very clean. Bar is 24/7 and breakfast was delicious. Definitely recommend

Dear Ms H., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. These are difficult times and we appreciate very much you bearing with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Excellent stay

TripAdvisor rating 5.0/5

mukeshpatel2020 Business - 30/12/2020 TripAdvisor review

The hotel was very convenient to the town centre and all transport links, the hotel staff were excellent in providing great service under the current circumstances we are under, look forward to staying again 😃

Dear Guest Thank you for your review on your stay with us this period was a very difficult time for all and we appreciate very much your positive comments and understanding i hope we can welcome you back again in more positive times Regards Jackie Clarke

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