Novotel Wolverhampton Hotel 3 stars

We use this hotel when visiting family nearby Usually fine. Rooms always too hot. But got a fan. This time however the shower was awful. The ceiling fitting sprayed the water up at ceiling and the other shower head sprayed water in every direction but at you.

I worked in Hilton Hotels for 6 years as customer service advisor and I have never lived this experience before. First we were checked in by a trainee staff ( really basic English ) without any supervision and we had no clue where to go, breakfast time and location, parking fee, new Covid-19 government measurements and only we have been given our keys and that’s all. We had our breakfast bit late and all was good though the food was really cold ( never mind ) . During the checkout one lady with east-European accent was cleaning the bar approached us and started talking about money and asking me personal life questions !!! as far as I know to start a conversation with a customer we always start it with how it was their stay ?! She was really rude talking about money and forgot the basic meanings of good customer service . it was all miscommunications between their booking system online and the reality on site as I have booked for 5 people online and apparently they don’t have rooms for more than 2 kids. It was really disappointing to stay in this hotel after a really stressful journey from London . I wouldn’t mind to book in other hotels as long as we have a good customer service relations.

Bedrooms were very dirty and smelly. Corridors were very dirty as well. The whole surroundings were dirty. Didn't enjoy my stay at all. Paid for breakfast but didn't even get our breakfast

Bad experience ranges from rug carpet that looks so odd and old to unpleasant smell all over the hotel. Worse still is the fact that the keys to our two separate doors frequently malfunctioned. For hygienic condition, the hotel if far below average; rooms are not cleaned daily. Despite my plea to have my bed sheet changed, I was completely ignored. Have pictures taken and sure will post them on line as soon as I am chanced.

I be the hotel was being used as a quarantine house, which I would of preferred to know before booking/arriving (although I could be mistaken) I booked an executive room, but they are being refurbished I found out when I arrived so just had a standard, which I needed to switch as the fridge wasn’t working. There was only one member of staff to be found and she was brilliant but poor woman was desperately overworked.

Night staff are amazing thank you

We arrived after cycling from Stratford-upon-Avon and were shown to a safe storage area for our bikes. The rooms were comfortable and had good much needed showers. Dinner was well priced for a hotel with a reasonable choice of dishes. Breakfast was a bit disappointing due to Covid 19 and we had to ask for cereal as it was not offered.

Stayed many times. Always a good stay. Rooms need plaster and paint. Artex is out.

booked in fine and received the key, got to room and didn't work the receptionist met me and agreed the room key was wrong and then stated a colleague was in that room and then told me it was the other room. I told her I don't want to meet my colleague and she then gave me the key and as I walked in my colleague was sitting there in his shorts. I apologised and was very embarrassed. I called her and then she opened up my correct room. She acknowledged she would get the camp bed disassembled when I went out later. When I went out for dinner I told her to remove the camp bed and there was no tv remote, she stated she would sort both issues. Neither was done this needs investigation as these sort of mix ups should never happen.

I have stayed for 5 weeks continious and will be booking for the next 3 weeks due to working in Wolverhampton and have had no issues with the hotel, I haveonly eaten once in the hotel as as that was served in a box have not eaten since but you are now serving on plates and guests can eat in the resturant area so will probably eat try the menu again Staff very friendly and helpful and hotel set up very good regarding COVID-19 procedures

Called 1 week prior to planned 2 night stay as the meeting I was attending could not go ahead, told I had been charged already, was in fact charged the next day. refused to refund then despite several request for proof of payment that took 2 weeks

Due to Coronavirus our flight to the U.K. was cancelled and the wolves camp My son was attending was cancelled and your hotel staff would not reimburse my money. Every other hotel chain in the world has reimbursed their client even if there booking was non-refundable.

Stayed there for a reunion with a lot of other friends. Enjoyed a nice meal, clean room, good shower, excellent wi-fi

Staff polite , friendly, helpful.thanks you Julia and Mathew.

Short