Novotel Wolverhampton Hotel 3 stars

Staff polite and helpful, food was excellent with a wide range to choose from

Helpful staff. Easy walking distance to Railway Station , Bus Station, shops and restaurants.

more like a travel lodge than a novotel. spartan rooms, key cards failed twice, bathroom needs a refit , taps loose and wobbling, i was very suprised and grateful only staying one night.

I booked an executive room, for an additional amount. I wasn’t given an executive room. By virtue of being a platinum member I am also entitled to upgrades, it is odd that they have Never been available even when booking I can see availability, mysteriously they all disappear by check in. However it is simply fraudulent to not even give me the standard of room booked. I also always have to ask for my drink voucher in this Novotel, it is never given to me on arrival. Another problem is that I do not receive my invoice by email despite requesting it. This is not good enough. Is the problem just with this location of do I need to rethink my hotel choices?

The experience was good the service in the restaurant wasn’t brilliant.

The usual warm welcome, good room. Tried dinner in the hotel and had the rump of lamb that was fat with a modest amount of lamb attached. Tried to get the points for the meal and was advised others have asked for that but they do not know ho wit works. Breakfast was dire, no brown bread, no yogurt, no ham and not filled up during my time in the restaurant. The hot food was cold with the exceptio of the baked beans. The staff had no leadership and did not seem to care.

Room perfect - receptionist took into account my, previously notified, preferences when allocating room. Bed very comfortable. Breakfast very good. Overall stay excellent

Room to satisfaction - receptionist took into account my preferences when allocating room. Good breakfast. Overall a good two night stay at good location within reach of all amenities reach of all amenities

Nice room, easy parking quiet polite staff.

The hotel is very conveniently located close to the station. The staff is very friendly and helpful.The breakfast was fully satisfying but I suggest you include cappuccinos in your menu.

- Room not properly heated and needed additional portable heater. - Generally tired and dowdy furniture and decor. - The shower unit flooded the bathroom and entered the living area (this was a disabled-friendly room), and although we were assured that the problem would be looked at, it happened on the second morning as well. - I also didn't appreciate being charged £3.50 for a bottle of mineral water from the bar. Positives: breakfast was fine; personnel were friendly and helpful.

Arrived late in the evening (11.30pm) and left early the following morning (8.30am). Check in staff friendly and efficient. The room was clean and spacious, with good facilities including fridge, iron/ironing board and safe and an additional towel as requested upon booking. Separate toilet and bathroom was quite unusual. Beds were comfortable, the room was quite warm and with no air conditioning we briefly opened the window. With the window open, there was noise from the main road outside and the car park lights just outside were very bright. A closed window and drawn curtains blocked the vast majority of sound and light resulting in a peaceful nights sleep. Breakfast was a high standard buffet, good quality food, wide range of cooked and continental options, good value for money. Vegetarian sausage as standard (without having to request and wait) was particularly welcomed, as was the availability of hot chocolate from the hot drink vending machine. Spillage from the orange juice dispenser was swiftly addressed by attentive staff. The location of the hotel was ideal for city centre, with convenient access to both the bus/coach and train stations. The busy ring road runs between the hotel and the town centre, which is approximately a 10 minute walk away. Whilst absolutely fine during the day time, the route goes either via an underpass underneath a roundabout or along path/bridge. As such, not recommended for dark night time walking. A taxi from the coach station to the hotel cost £4.50 and took 5 minutes. Overall a brief but pleasant stay.

Arrived at extremely time but everything ran smoothly

We came to celebrate our Daughters birthday. She is staying at this hotel weekdays during 2020 for work as she lives in Paris and returns home there each weekend. After 3 conversations with various Reception staff our birthday card/gifts were never sent to her room. We collected them on the evening of our stay, 3 days later.

This is the second time I’ve stayed here and both times have been great. Excellent location and very helpful, friendly staff. The rooms and common areas were great too!