Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.4/5 1,488 reviews

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ALLSAFE approved hotel

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
United Kingdom

GPS:52.2246, 0.1571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,488 reviews

TripAdvisor Rating  4.0/5  164 reviews

Certificate of excellence 2023

Very poor service and facilities. No reply to complaint

TripAdvisor rating 1.0/5

Sarah R TripAdvisor review

Cambridge North Reservation or booking reference: 1314603693 When it happened: August 23rd, 2023 What happened: I booked for myself and my husband who is disabled, walks very slowly with two sticks. On arrival my husband was unable to use revolving door and the pad to open disabled door was broken. It was possible to open this door from the inside but there was no automatic opening so had to push heavy door which he was unable to do, so I had to do it for him.. There were a lot of people checking in with only one member of staff at the desk, so a long wait. He tried to be as helpful as possible. Only 1 lift working for many people. In the room there were no towels, bathmat, glasses, directory or remote control for tv. When towels arrived after request there were two bath towels and 14 hand towels. On checkout there were no lifts working, even service lift so my husband had to make his way slowly and painfully down from third floor. When I complained to a member of staff I was told "I am sorry you feel like that". How did she imagine I might feel? After so many difficulties I feel that I should be reimbursed for the price of the room I have complained to Novotel, but received no reply.

Lovely stay

Customer review rating 4.5/5

J P. Friends - Confirmed reviews ALL

Met friends for an overnight stay. The hotel was in a great location with a regular bus service to the city, very clean and the staff were very friendly and helpful. We also had our dog and he was made very welcome, even getting a free ball to play with! Would definitely recommend 👌 my only complaint would be that the cooked breakfast was cold but when we complained they brought a freshly cooked one to the table.

Dear Janet, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Sandra and her team that took special care of you. We were thrilled to welcome our little friend Bruce and offer him a little toy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another amazing stay

Customer review rating 5.0/5

Chris Families - Confirmed reviews ALL

Hotel is immaculately clean, modern and very well run by friendly efficient staff and has a superb pool.

Dear Christopher, Thank you for the great review of our hotel! We are glad that you enjoyed once again your stay with us. We will share your comments with all our team members. We hope to see you again very soon. Sincerely,

Good location, helpful reception staff.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Handy location for travel into Cambridge. Able to access the room on arrival just before the 3pm check in time. Good selection for breakfast however disappointed that Bacon was not very good quality, nice idea to have a disposable mug take away coffee option at breakfast.

Dear James, We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. In regards to our breakfast your comments will be shared with our Kitchen and Restaurant teams in order to take actions accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Poor Service

Customer review rating 2.0/5

Mike Business - Confirmed reviews ALL

A group of 4 guests booked directly with the hotel on a corporate rate - but only one got the pre-agreed rate, with 3 being charged almost double for the same rooms. When questioned the hotel said that the 'booking system' showed there were no rooms available at the corporate rate. As the bookings were accepted - the rooms clearly were available, just that the hotel wanted to charge the maximum price possible. Being treated liked this has resulted in us no longer being loyal corporate clients but booking online from a small list of local hotels.

Dear Mike, Thank you for taking the time to tell us about your experience with us. I am sorry to read your below comments. I would like to come back to you about the corporate rate, please note that 2 different rates have been negotiated by your company. A fixed rate - open upon availability only. A discount rate from our Best Available Rate - open all the time however will change depending on our rates. (It can change several time during the same day). The availability of our hotel is becoming extremely low very quickly now therefore we advise our corporate guests to book much in advance in order to secure their fixed rate. We would be happy to discuss further if you wish to contact us directly. We are hoping to welcome you again in the future with some of your colleagues.

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Other web-users rate our hotel

  • 824 reviews 7.4/10 Location
  • 1,309 reviews 8.2/10 Room
  • 1,367 reviews 7.9/10 Service
  • 31 reviews 5.9/10 WiFi
  • 697 reviews 8.4/10 Cleanliness
  • 652 reviews 8.2/10 Breakfast
  • 586 reviews 9.6/10 Vibe
  • 478 reviews 8.2/10 Pool

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