Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.4/5 1,218 reviews

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2, Cambridge Square, CB4 0AE CAMBRIDGE, United Kingdom

Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,218 reviews

TripAdvisor Rating  3.9/5  230 reviews

Customer review rating 1.5/5

Alex L. Families - Confirmed reviews ALL

Our room wasn’t cleaned during our stay there was no soap only shower gel to wash hands and the tea and coffee was not replenished., When I raised this, the receptionist shoved some milk and tea in my hand and asked for the room number. No apologies received from her on behalf of the hotel and nothing was done. So I don’t think I wouldnt recommend this hotel or stay there again

Dear Alex, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret the disappointing experience you encountered, as it is our goal to provide every guest with a comfortable and enjoyable visit. We are particularly concerned about your comments regarding the cleanliness of your room, as well as the lack of proper amenities such as soap and replenished tea and coffee supplies. This does not meet our standards, and we will address these issues with our housekeeping team immediately. Furthermore, we regret that our front desk staff did not respond appropriately when you raised these concerns. Please be assured that this matter will be reviewed with our team to ensure that all guests receive courteous service along with sincere apologies when necessary. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. We hope you might consider giving us another chance in the future so we can provide you with a much-improved experience. Warm regards, Charlotte Assistant Front Desk Manager

Well Below Expectations

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

- Room was not very clean to begin with, with sanitary towels packs left on the toilet countertop, and a lot of visible dust on furniture/mirror etc. - TV remote in room not working - Breakfast on Saturday 12 April had few out of stock items at time of our visit (scrambled eggs, fresh bread) - kitchen did not seem prepared to replenish stock in time - No housekeeping done on the one full day of our stay (Saturday 12 April) - when reported at Front Desk it was largely shrugged off

Dear Dimosthenis, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret that your experience fell well below your expectations, as this is not reflective of our standards. We are particularly concerned about the cleanliness issues you encountered in your room, including the presence of sanitary towels and dust on furniture and mirrors. This is unacceptable, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. Additionally, we regret that the TV remote was not functioning properly during your stay and that our breakfast offerings were insufficiently stocked at peak times. Your comments regarding these matters have been shared with our kitchen staff to improve our service going forward. Lastly, we are sorry for any inconvenience caused by the lack of housekeeping on Saturday, however the team on the front desk are always willing to supply extra towels etc and request a clean for you, so it is a shame you felt this was not dealt with. We appreciate you bringing this to our attention; rest assured we will take steps to enhance communication among our staff members so that all guest concerns are addressed promptly and effectively. Your feedback is invaluable in helping us improve our services, and we hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future. Warm regards, Charlotte Assistant Front Desk Manager

Customer review rating 4.0/5

Tatiana A. Families - Confirmed reviews ALL

Pleasant, close to train station, bus stop

Dear Tatiana, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found your stay pleasant and conveniently situated near both the train station and bus stop. We strive to provide our guests with a comfortable experience, and it is gratifying to know that our accessibility contributed positively to your visit. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future. Warm regards, Charlotte Assistant Front Desk Manager

Friendly and helpful staff.

TripAdvisor rating 4.0/5

hevee Families - TripAdvisor review

Friendly and helpful staff. Good location to get the bus and train into Cambridge city centre. Bus took about 15 minutes to City centre. Nice swimming pool. Good breakfast. Water missing from room. Handy shop opposite. Car park separate from hotel, not cheap!. Would stay again.

Great stay as always

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean, great service, big rooms, pool, good food and great price.

Dear Guest, Thank you for your kind words and for choosing to stay with us again. We are thrilled to hear that you enjoyed our accommodations, service, and facilities. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Novotel Cambridge North

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Other web-users rate our hotel

  • 1,132 reviews 7.9/10 Location
  • 1,649 reviews 7.9/10 Room
  • 1,646 reviews 7.9/10 Service
  • 42 reviews 4.8/10 WiFi
  • 881 reviews 7.7/10 Cleanliness
  • 759 reviews 8.3/10 Breakfast
  • 622 reviews 9.5/10 Vibe
  • 555 reviews 7.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.