Novotel Cambridge North 4 stars

Cambridge North Reservation or booking reference: 1314603693 When it happened: August 23rd, 2023 What happened: I booked for myself and my husband who is disabled, walks very slowly with two sticks. On arrival my husband was unable to use revolving door and the pad to open disabled door was broken. It was possible to open this door from the inside but there was no automatic opening so had to push heavy door which he was unable to do, so I had to do it for him.. There were a lot of people checking in with only one member of staff at the desk, so a long wait. He tried to be as helpful as possible. Only 1 lift working for many people. In the room there were no towels, bathmat, glasses, directory or remote control for tv. When towels arrived after request there were two bath towels and 14 hand towels. On checkout there were no lifts working, even service lift so my husband had to make his way slowly and painfully down from third floor. When I complained to a member of staff I was told "I am sorry you feel like that". How did she imagine I might feel? After so many difficulties I feel that I should be reimbursed for the price of the room I have complained to Novotel, but received no reply.

Met friends for an overnight stay. The hotel was in a great location with a regular bus service to the city, very clean and the staff were very friendly and helpful. We also had our dog and he was made very welcome, even getting a free ball to play with! Would definitely recommend 👌 my only complaint would be that the cooked breakfast was cold but when we complained they brought a freshly cooked one to the table.

Hotel is immaculately clean, modern and very well run by friendly efficient staff and has a superb pool.

Handy location for travel into Cambridge. Able to access the room on arrival just before the 3pm check in time. Good selection for breakfast however disappointed that Bacon was not very good quality, nice idea to have a disposable mug take away coffee option at breakfast.

A group of 4 guests booked directly with the hotel on a corporate rate - but only one got the pre-agreed rate, with 3 being charged almost double for the same rooms. When questioned the hotel said that the 'booking system' showed there were no rooms available at the corporate rate. As the bookings were accepted - the rooms clearly were available, just that the hotel wanted to charge the maximum price possible. Being treated liked this has resulted in us no longer being loyal corporate clients but booking online from a small list of local hotels.