Novotel Cambridge North

All hotels in CAMBRIDGE

Information message

Novotel Cambridge North

Customer review rating (ALL Rating) 4.5/5 685 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

Telephone +44 1223 867170

Fax +44 1223 867171

Contact email

  • CMB:  Greater Anglia Cambridge North Railway Station

  • By plane

    LONDON STANSTED At 54km / 34 miles

  • By train

    CAMBRIDGE NORTH At 0km / 0 miles

GPS:52.2246, 0.1571

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Cambridge North

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  685 reviews

Nice, clean and quite

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Parking at the hotel in not that clear. You should include more information on your website. I had a wrong item(drinks) added to my room at check out. When I asked for evidence the reception desk could produce anything. Eventually I was emailed the correct invoice

Did the job, bit pretentious, teething and access info

Customer review rating 3.0/5

Doug Friends - Confirmed reviews ALL

It is a reasonably posh if utterly unpreposessing hotel. Did its job, good aircon, friendly staff. It describes itself as "wheelchair accessible" but there is no means of getting in or out of the pool water, nor into the sauna. The advertised "vibrating fire alert pillows" are not actually available. The USB ports on one side of the bed didn't work, and the one-way mirror bathroom doors are set so that people in the hotel room can see in. They ask for online check-in in advance, but it turns out this system is still in trial so one still has to sign in "in person", and they give guests a Bluetooth app on the phone to operate lifts and the hotel room lock, which didn't work for me. But theroom was pleasant enough, and the staff similarly, the accessible room was accessible for a wheelchair user (visual contrast for light switches etc. will be a problem for visually impaired people), the bed comfy and it did what was necessary for me.

Outstanding location and terrific staff.

Customer review rating 4.5/5

Melissa Couples - Confirmed reviews ALL

Beautiful hotel with an ideal location next to the train station. The room is an extremely spacious with an aesthetically pleasing design, smartly located outlets, and USB ports on both sides of the bed. The room had a refrigerator, kettle, and hair dryer. The bed was very firm and had four pillows with two firm and two soft. The bathroom was modern and clean. The one bathroom door rotated to cover the toilet area and moved to cover the entire bathroom area. The door to the bathroom was tinted glass and lacked 100% privacy depending on what lights you had turned on. I found the location of the overhead lighting over the bathroom mirror and room full length mirror to cast shadows for those who apply cosmetics. We did use the infrared sauna that was pleasant. The hot tub was more of a jetted part of the pool and not a jacuzzi level hot tub. You could order items for the room (toilet paper, food, towels) through texting or the hotel website. While it did not work one time during our visit and had to follow up later with the staff. Overall, the staff was very helpful and professional.

Dear Melissa, We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive customer's feedbacks. We are so sorry to hear that you were not happy with some aspects from our hotel such us the privacy in the bathroom and our jacuzzi. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you once again and we also hope that your next visit will be more pleasant than the previous one. Sincerely, Reception Team.

A bit more thought

Customer review rating 3.0/5

David G. Couples - Confirmed reviews ALL

The room is clean tidy and well presented. It would be nice though if a little more thought had been spent on a few items, the flat bed sheets dont fit the beds, the coffee machine and kettle cant be refilled under the tap in the sink and the shower soaks the floor. as it only has a half door. It's a nice touch to have bath robes but if your a large person and I'm not on about obese they are on the small size. If you are in need of a gluten free diet the breakfast range is great, just be careful of the tongs as other guests can make them cross contaminated very easily and the evening choices are very limited

Dear DAVID G., Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Very clean ,well located and very nice pool

Customer review rating 5.0/5

Mohamed Families - Confirmed reviews ALL

Extremely satisfied

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Convenient and comfortable

Customer review rating 4.5/5

H H. Families - Confirmed reviews ALL

Although only booked for an overnight stay (to meet family for my birthday), we had been attempting to stay earlier in the Covid outbreak for a longer visit, but were forced to cancel. We were really glad to visit finally, as the whole experience from reception to departure was practically faultless. The staff were impeccable.

Dear HAROLD H., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Very friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Really relaxed and the staff couldn’t do enough to make the stay good

Great pool

Customer review rating 3.5/5

Dan Families - Confirmed reviews ALL

Great stay with family. The kids loved the pool. Receptionist Vanessa that booked us in was so helpful. Dinner was underwhelming however.

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Handy location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very good stay, all facilities in excellent condition.

Dear Stuart, We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your constructive feedback to help us improve our services such as early check-in certainly we will look to see how we can best facilitate this to meet our guest needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

Well located, silent

Customer review rating 4.0/5

Maija Families - Confirmed reviews ALL

It was nice to stay at the hotel, especially to enjoy spa after flight. We lacked a bit of oxigen, though, as hotel is built of modern, syntetic materials and air is a bit too dry. Great breakfast, only coffee could have been stronger, more Italian style. Otherwise - convenient bus traffic to the centre of Cambridge & super convenient train logistics to Ely or London.

Dear Maija We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you for you valuable comments regarding the facilities we asses all our feedback as it helps us improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

Room nice but lacking facilities

Customer review rating 3.5/5

Iain C. Solo - Confirmed reviews ALL

Had executive room which was lovely and shower was excellent with a great tv, sound system and air con but no room service and only water in the fridge was a bit disappointing.

Dear Iain We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As a brand the rooms are not supplied with a minibar in general. Our apologies that on this occasion you did not experience our rooms service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

Comfortable and modern

Customer review rating 4.5/5

Pauline Solo - Confirmed reviews ALL

Very convenient for travel by train. Beds comfortable and clean room with amenities. Tea and coffee tray well stocked - a biscuit or two would have been appreciated. The pool area was very nice. Hotel had quite a few families staying so assume it suited everyone. The staff were helpful and pleasant.

Dear Pauline We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were delighted to read that you found our beds comfortable and that you found the staff service helpful. Thank you for the feedback regards the biscuits in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

well located for short stay

Customer review rating 5.0/5

John Families - Confirmed reviews ALL

Easy booking, check-in and check-out. Hotel facilities good and staff very friendly and professional

Dear John We very much appreciate your comments regarding your stay at the Novotel Cambridge North. I was so glad to read of your experience at hotel and will forward you comments to the reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

Good location, beautiful interior

Customer review rating 4.0/5

Chris S. Couples - Confirmed reviews ALL

Overall a great experience, I now only stay at Novotel and am always impressed by them. Very modern yet cosy, fast checkin and out (which normally is poor at Novotel).

Dear Chris We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the comments regards the check-in and out experience. We were delighted to read that you have had a continued positive experience with Novotel brand and look forward to welcome you back again soon. Sincerely, Angelo Cipolat Operations Manager

Lovely hotel

Customer review rating 5.0/5

Amanda K. Families - Confirmed reviews ALL

This is my second stay and we have already booked our next! The rooms are spacious, the facilities are great. We had breakfast, which was delicious! The walk into town is quite long but beautiful.

Dear Amanda We very much appreciate your comments regarding your stay at the Novotel Cambridge North. We are always delighted to hear from our return guests of their continued positive experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat Operations Manager

Overall good stay

Customer review rating 3.5/5

K Couples - Confirmed reviews ALL

The stay was good except for the fire alarm going off multiple times on first night. This meant we had very little sleep, but the staff were helpful and refunded the cost. The pool facilities were also very nice but always busy. A suggestion would be to maybe have some adult only swimming hours

Dear Richard We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies again for the fire alarm fault it was an unusual situation and I am glad that it did not completely deter you from future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelo Cipolat

Good stay, poor staff let it down

Customer review rating 3.5/5

Claire W. Families - Confirmed reviews ALL

Really lovely hotel, great rooms, great breakfast. Staff member on arrival was so rude. We had called ahead to say we would be exceptionally late (about 01:30) got there at 02:20 and he told us we couldn’t check in. We explained we had said we would be very late. He then did check us in after some arguing and processed payment. He didn’t give a card receipt. When checking out I was told I hadn’t paid. We then had to spend 10 mins proving we had paid.

Dear Claire We very much appreciate your comments regarding your stay at the Novotel Cambridge North. I was disappointed to read of your experience in the evening of your arrival. I can assure you that this is a unique situation and will be following up with my team on the correct procedure. I have reviewed our system and at the time of the your arrival they could not do a physical check in as the system was at the time running our end of day procedures and it is not possible to do the check in at that time and it does take up to 45 mins from the start of the procedure which we run every evening. I appreciate that this is inconvenient but it is part of our process as a business and certainly the team could have handled it better. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Angelo Cipolat

Good rooms poor checkout rude staff

Customer review rating 3.5/5

Gary Business - Confirmed reviews ALL

Ridiculously slow checkout and then my colleague was blamed by a snotty manager he was holding up the queue. Beds we good and so was the room. Small food menu and dry chicken. Unlikely we would stay again for the money.

Dear Gary We very much appreciate your comments regarding your stay at the Novotel Cambridge North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our apologies that you felt that the team member was rude, I can assure you that this was not their intention. Our systems are in place that automate email invoicing for your convenience and for health and safety measures the team are encourage where possible to ensure that the queues do not develop for out guest safety. We thank you for your consideration in this regard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angelo Cipolat Operations Manager

Disappointed with rude comment when checking out

Customer review rating 2.0/5

Derek W. Business - Confirmed reviews ALL

The hotel was very nice as a whole, but was spoiled when checking out. I asked for a printed receipt and was told I can only have one emailed, so I asked for this, but wanted it sent while I was still there to ensure I had received it. This is important as I need to claim through company expenses and they require an invoice for proof. Due to system slowness this was taking a while and a little queue had developed (2 people, one of which was my colleague). Another member of staff then came to assist and blamed me for causing a queue due to my request and rudely told me my invoice would be sent to me later. I told him I wanted it now due to previous issues with other hotels in the past. He then huffed and went about his business and started serving another person. I found this attitude to be unacceptable due to an issue with your system being very slow, for a simple request that ask from every other hotel without any issue.

Dear Derek Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our apologies that you felt that the team member was rude, I can assure you that this was not their intention. Our systems are in place that automate email invoicing for your convenience and for health and safety measures the team are encourage where possible to ensure that the queues do not develop for out guest safety. We thank you for your consideration in this regard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angelo Cipolat Operations Manager

Disappointing stay

Customer review rating 2.5/5

Sinfield Couples - Confirmed reviews ALL

We was looking forward to returning to Novotel Cambridge for some respite. Unfortunately the first night we barely slept as the fire alarm went off 4 times every two hours from 12:40am. We had to evacuate and there was no leadership from a fire Marshall half of the hotel stayed in the reception as it was cold outside. This ruin our day out in cambridge as we were very tired and missed our morning activity. On the second night the was a party 2 floors down keeping us up, no towels on arrival, cold pool and jacuzzi. We really come away more tired than we went.

Dear Josh Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our apologies for your experience with regards to the fire alarm. Certainly your comments will assist in improving our training of the night team in this regard. Rest assured the issue that caused the current alarm has been resolved. My apologies that you experienced a noise issue the following evening and we had not received any further noise complaint on the day. The team would have gladly assisted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angelo Cipolat Operations Manager

Our most recent 20 reviews

Our other establishments nearby

All our hotels in CAMBRIDGE