Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.3/5 1,195 reviews

Novotel Cambridge North - Image 1
Novotel Cambridge North - Image 2
Novotel Cambridge North - Image 3
Novotel Cambridge North - Image 4

Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,195 reviews

Customer review rating 2.0/5

Jill S. Families - Confirmed reviews ALL

Before I you details of my experience. I made a booking through a third party & unfortunately input dates which then changed. I was lately refused by the hotel to change my dates !! I then had to rebook for last weekend and have now paid for 2 weekend stays for 3 adults one of which I will not be using. Quite frankly I feel the hotel staff could have accommodated me. They just refused to honour my change. I feel my weekend stay was not a gd experience - we had a sofa bed in the room which was only half made up I had to ask twice for pillows (why because they were waiting for a pillow case delivery) why did I have to ask twice? and again for toilet roll the following day. It was not replenished on sat am. The receptionist looked in a cupboard for more - did he actually expect me to walk through the hotel with toilet roll this is a housekeeping function. The housekeeping staff did not clean the room on sat am - the coffee cups were unwashed, toilet roll not replenished towels left on the floor. Papers left on the top where the coffee cups sit. At breakfast we had to wait 15 mins for croissants - only one coffee machine working v long q !!!! The door to the bedrooms on floor 1 was not secured and was accessible to the public not by the room card key only !!

Dear Jill S., Thank you for sharing your feedback regarding your recent stay at Novotel Cambridge North. I sincerely apologize for the inconveniences you experienced during your visit. It is regrettable that your request to modify your reservation was not accommodated. We strive to provide flexibility, especially in cases of unforeseen changes, but we do have terms and conditions to follow. I appreciate your understanding in this matter. Furthermore, I am sorry to hear about the condition of your room and the service you encountered. It is our priority to ensure that all accommodations are thoroughly prepared for our guests. Your comments regarding the housekeeping and breakfast experience have been duly noted, and I will ensure that this information is communicated to the relevant departments for review. We aim for a seamless experience, including the accessibility of our facilities, and your concerns regarding security have been taken very seriously. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to provide you with a more satisfactory experience in the future. Best regards, Novotel Cambridge North

Customer review rating 5.0/5

Frank B. Friends - Confirmed reviews ALL

The room is really clean. It was one step up from a Premier Inn which I enjoyed and I like Premier Inn

Dear Frank B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness and comfort of your room, and we appreciate your comparison to Premier Inn. It is always our aim to exceed guest expectations. Best regards, Novotel Cambridge North

Customer review rating 4.5/5

Ellie L. Business - Confirmed reviews ALL

Lovely stay, really quiet and comfortable, well located and good car park.

Dear Ellie L., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location, cleanliness, and quiet atmosphere to your liking. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Cambridge North

Customer review rating 4.5/5

Alison J. Friends - Confirmed reviews ALL

Excellent stay. Rooms clean and comfortable and staff friendly and helpful. Great breakfast. Dinner was really good food and choice but very delayed. We waited an hour for our main course which was disappointing.

Dear Alison J., Thank you for your kind words regarding your stay with us. We are pleased to hear that you enjoyed the cleanliness of our rooms, the friendliness of our staff, and the quality of our breakfast and dinner. We acknowledge the delay you experienced with your main course and appreciate your feedback. Best regards, Novotel Cambridge North

Customer review rating 2.0/5

Stephen L. Couples - Confirmed reviews ALL

While it was a lovely touch to have our room upgraded for our wedding anniversary unfortunately the room we were given backed on to the lift shafts which were very noisy all night. Breakfast during our first morning was cold. The second morning was better.

Other web-users rate our hotel

  • 1,123 reviews 7.8/10 Location
  • 1,687 reviews 7.7/10 Room
  • 1,694 reviews 7.8/10 Service
  • 52 reviews 4.3/10 WiFi
  • 912 reviews 7.4/10 Cleanliness
  • 766 reviews 7.9/10 Breakfast
  • 551 reviews 7.5/10 Pool
  • 454 reviews 4.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Cambridge