Novotel Cambridge North
Customer review rating (ALL Rating) 4.5/5 685 reviews
ALLSAFE approved hotel
Close to Cambridge North train station
Close to Cambridge Science Park
Close to Cambridge Business Park
Park & Ride service available
Easy access to Cambridge City Centre
2, Cambridge Square
CB4 0AE CAMBRIDGE
CMB: Greater Anglia Cambridge North Railway Station
LONDON STANSTED At 54km / 34 miles
CAMBRIDGE NORTH At 0km / 0 miles
Check-in from - Check out up to
Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
100% genuine reviews from our guestsFind out more
Nice, clean and quite
Customer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
Parking at the hotel in not that clear. You should include more information on your website. I had a wrong item(drinks) added to my room at check out. When I asked for evidence the reception desk could produce anything. Eventually I was emailed the correct invoice
Did the job, bit pretentious, teething and access info
Customer review rating 3.0/5
Doug Friends - Confirmed reviews ALL
It is a reasonably posh if utterly unpreposessing hotel. Did its job, good aircon, friendly staff. It describes itself as "wheelchair accessible" but there is no means of getting in or out of the pool water, nor into the sauna. The advertised "vibrating fire alert pillows" are not actually available. The USB ports on one side of the bed didn't work, and the one-way mirror bathroom doors are set so that people in the hotel room can see in. They ask for online check-in in advance, but it turns out this system is still in trial so one still has to sign in "in person", and they give guests a Bluetooth app on the phone to operate lifts and the hotel room lock, which didn't work for me. But theroom was pleasant enough, and the staff similarly, the accessible room was accessible for a wheelchair user (visual contrast for light switches etc. will be a problem for visually impaired people), the bed comfy and it did what was necessary for me.
Outstanding location and terrific staff.
Customer review rating 4.5/5
Melissa Couples - Confirmed reviews ALL
Beautiful hotel with an ideal location next to the train station. The room is an extremely spacious with an aesthetically pleasing design, smartly located outlets, and USB ports on both sides of the bed. The room had a refrigerator, kettle, and hair dryer. The bed was very firm and had four pillows with two firm and two soft. The bathroom was modern and clean. The one bathroom door rotated to cover the toilet area and moved to cover the entire bathroom area. The door to the bathroom was tinted glass and lacked 100% privacy depending on what lights you had turned on. I found the location of the overhead lighting over the bathroom mirror and room full length mirror to cast shadows for those who apply cosmetics. We did use the infrared sauna that was pleasant. The hot tub was more of a jetted part of the pool and not a jacuzzi level hot tub. You could order items for the room (toilet paper, food, towels) through texting or the hotel website. While it did not work one time during our visit and had to follow up later with the staff. Overall, the staff was very helpful and professional.
Dear Melissa, We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive customer's feedbacks. We are so sorry to hear that you were not happy with some aspects from our hotel such us the privacy in the bathroom and our jacuzzi. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you once again and we also hope that your next visit will be more pleasant than the previous one. Sincerely, Reception Team.
A bit more thought
Customer review rating 3.0/5
David G. Couples - Confirmed reviews ALL
The room is clean tidy and well presented. It would be nice though if a little more thought had been spent on a few items, the flat bed sheets dont fit the beds, the coffee machine and kettle cant be refilled under the tap in the sink and the shower soaks the floor. as it only has a half door. It's a nice touch to have bath robes but if your a large person and I'm not on about obese they are on the small size. If you are in need of a gluten free diet the breakfast range is great, just be careful of the tongs as other guests can make them cross contaminated very easily and the evening choices are very limited
Dear DAVID G., Thank you for taking the time to tell us about your experience at the Novotel Cambridge North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team
Very clean ,well located and very nice pool
Customer review rating 5.0/5
Mohamed Families - Confirmed reviews ALL
Dear Mohamed B., We very much appreciate your comments regarding your stay at the Novotel Cambridge North. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team
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