Fairmont Windsor Park 5 stars

Customer review rating (ALL Rating) 4.6/5 2,165 reviews

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Bishopsgate Road, TW20 0YL WINDSOR, United Kingdom

Description

Hotel extras

  • 8 restaurants and bars

  • Extensive spa facilities

  • Located on the edge of Windsor Great Park, under an hour from London

  • 15 elegant meeting and event spaces

  • Surrounded by 40 acres of green space

Our accommodation(s)

Hotel location

Fairmont Windsor Park

Bishopsgate Road
TW20 0YL WINDSOR
United Kingdom

GPS:51.435767, -0.590998

Telephone
Fax +44 1784 535555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,165 reviews

Customer review rating 5.0/5

Charlene P. Couples - Confirmed reviews ALL

We had the most beautiful overnight stay, meal and spa experience. The staff were very attentive and pleasant. First class

Dear Charlene P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the luxurious accommodations, dining, and spa services. Your praise for our attentive staff is greatly appreciated especially to Hamza in the restaurant, we will be sure to pass the compliments across to them. Warm regards, Elisha Skinner Ribeiro Guest Relations Manager

Customer review rating 5.0/5

John L. Couples - Confirmed reviews ALL

Excellent service throughout, from our arrival, free valet parking, pleasant door and reception staff, to our departure. Restaurant and bar staff were brilliant. I particularly liked the fact that team managers were happy to serve guests when waiting staff were busy elsewhere.

Dear John L., Thank you for your kind words regarding your recent stay at Fairmont Windsor Park. We are delighted to hear that you found our service exceptional across all areas, from your arrival to departure. It is our priority to ensure that every guest feels well taken care of, and your recognition of our team's commitment to service is greatly appreciated. We look forward to welcoming you back in the future. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Customer review rating 4.0/5

Georgina B. Couples - Confirmed reviews ALL

I recently had a lovely 2-night stay at the Fairmont Windsor Park. We went for a couple of spa days and the spa facilities did not disappoint. Our room was gorgeous and very comfortable. One problem encountered was when we booked (via e-mail direct with the Fairmont) we booked a 'one night spa break' which included spa treatments and breakfast and dinner and then a further night at a bed and breakfast rate. Despite the fact we were told these two room bookings would be connected together and mentioning it twice on check in (we checked in early but could not get out room keys until later), the two bookings were not connected. This meant our room did not get serviced until very late after our first night and worse when we returned to our room after our spa treatments our room keys no longer worked. One of us had to go to reception just dressed in a robe to collect new keys. Otherwise, the staff were all lovely and very helpful and they went above and beyond to make the two day break a lovely birthday celebration for my husband.

Dear Georgina B., Thank you for taking the time to share your experience regarding your recent stay at Fairmont Windsor Park. We are delighted to hear that you enjoyed our lovely facilities and found your room to be both gorgeous and comfortable. It is wonderful to know that you appreciated the spa services during your visit, as we strive to provide a relaxing atmosphere for our guests. I would like to extend my sincere apologies for the issues you encountered with your room bookings. It is our policy to ensure that adjoining reservations are connected seamlessly to enhance our guests’ experiences. I understand that the delay in servicing your room, along with the inconvenience of having to retrieve new keys while in your spa attire, was unfortunate. We appreciate your feedback on this matter, and I assure you that we will take it into consideration as we continually strive to improve our services. I am pleased to learn that our staff contributed positively to your stay, and I will ensure that your kind words are shared with them. Our team is dedicated to providing outstanding service and creating memorable experiences for our guests, especially during special occasions such as a birthday celebration. Thank you once again for your valuable feedback. We hope to welcome you back to Fairmont Windsor Park in the future for a more seamless and enjoyable experience. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Customer review rating 1.5/5

Kim J. Friends - Confirmed reviews ALL

We were locked out of out room, we were offered £82 credit but i dont feel this is correct we also have very very slow sevice at lunch and waiting at least 20 min to get out first drink and order food

Dear Kim J., Thank you for taking the time to share your feedback about your recent stay at Fairmont Windsor Park. Please accept my sincere apologies for the difficulties you experienced during your visit. I understand you encountered issues accessing your room due to a jacket that had become lodged in the door lock, as well as delays during your lunch service. Your concerns regarding both the credit offered and the service timings are important to us, and I want to assure you they have been carefully noted as we continuously work to provide a seamless and enjoyable experience for all our guests. I truly appreciate your patience and understanding while we resolved the door lock issue. Furthermore, we request to please treat this as one off the incidence and I am offering an upgrade worth an experience as a value addition on your next stay. We are more than happy to extend an upgrade to the next available room category with compliments from our end on your future booking with us. I hope this serves as a gesture of our commitment in making amends and ensuring that your next visit is truly an exceptional one. Request to inform us when you plan your itinerary with us next time to make sure that we extend all the courtesies along with upgrade and process the booking accordingly. We look forward to welcoming you back on your future stay with us and in the interim, please feel free to contact me for any further assistance or query you may have. Warm regards, Sreekumar Selvaraj Head of Guest Relations

Customer review rating 4.0/5

Edward W. Families - Confirmed reviews ALL

As ever very good. Staff great throughout. Switching off the internet, the TV and the room keys as we checked out (at 10.45am) a litte keen when we were not out of the room yet.

Dear Edward W., Thank you for sharing your feedback and for rating your stay with us. We are delighted to hear that you enjoyed our hotel, appreciated the location, and found our team consistently attentive. We are sorry for the inconvenience you experienced at departure. Our aim is for every guest to feel supported and comfortable right up to the moment of leaving, and we regret that this was not fully reflected on this occasion. We value your continued support and hope to have the pleasure of welcoming you back for another wonderful stay with us. Best regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Other web-users rate our hotel

  • 268 reviews 9.1/10 Location
  • 754 reviews 7.5/10 Room
  • 1,329 reviews 8.5/10 Service
  • 538 reviews 9.2/10 Amenities
  • 357 reviews 8.2/10 Wellness Area
  • 168 reviews 8.1/10 Breakfast
  • 158 reviews 6.5/10 Cleanliness
  • 158 reviews 5.4/10 Value

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