Mercure Gloucester Bowden Hall Hotel

Beautiful, profess, friendly & welcoming xx

Overall it was a very good stay as pensioners we were extremely happy with a very comfortable and warm bedroom with lovely hot water in the bathroom and the tea and coffee facilities we felt cosseted . The location was ideal for us as we wanted to explore Gloucester and there was a regular bus service at the end of the road and we had a very good evening meal. All except one of your staff were extremely helpful and courteous and we would nt hesitate to stay again or recommend the hotel to everyone.

I went to my Friend Kalcey Wedding Evening reception and had a fantastic time. I enjoyed the evening and the staff was so friendly. I loved the breakfast and range of choice and the bed was super comfy. Lovely room too.

Booked to stay 5 nights 27/11-01/12. Arrived only to be told the booking had been cancelled 30 minutes after I had booked it the week before (not by me) I had received a confirmation of reservation only to be told by front desk staff that "the online system does that sometimes !!" There was only one room left for 1 night room 223 probably the worst in the hotel. We were up all night as this room overlooks the main air conditioning units for the hotel. The noise was constant all night! £79 was charged for this room. The following morning as we checked out the lady at reception asked if everything was ok to which are reply was as above. She apologised and offered us another room as at this point we had nowhere to go. We accepted the room 226 at a rate of £79 (members rate we were told)as the room should be more expensive. That evening we slept well. We had arranged alternative accommodation for the remaining 3 nights. We came to check out and was told by a different lady at the desk the price was £89 ! Which WE had booked on booking.com the previous day. I explained that the previous morning the other desk lady had sorted this room for us but was told the rates change daily and there was nothing she could do. I should have stood my ground and insisted the price agreed but at this point we both just wanted to leave. Hence we shall not be staying at this hotel again and I will copy and paste this review on most of the TV top hotel booking sites.

This hotel has Grandeurs and yet reflect a welcoming family of staff, The hotel and its grounds offers a restful and pleasant location in the Gloucestershire rolling hills. Always a pleasure to visit.