Dear Jason and G., Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and that our staff were friendly and helpful. We are, however, very sorry and disappointed to hear about the condition of your room. The issues you experienced with the smell and cleanliness of the bath are certainly not the standard we aim to provide, and we sincerely apologise that this affected your stay to the extent that you chose not to remain overnight. We also appreciate your comments regarding the television and understand your frustration with its size and age. Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our facilities. Thank you again for bringing these matters to our attention, and we’re sorry that we were unable to provide you with the comfortable stay you should have expected. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Andy, Thank you for your lovely review. We’re delighted to hear that you found our team welcoming and accommodating, and that you enjoyed a comfortable room and a good night’s sleep. It’s wonderful to hear that you enjoyed our breakfast selection, and we’re especially pleased that you appreciated being able to bring your dog and enjoy our dog-friendly facilities. Thank you again for your kind comments. We hope to welcome you and your four-legged friend back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Julie, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our gorgeous setting and found your room clean and comfortable. It’s also wonderful to know that our friendly and helpful team helped make your stay enjoyable. We’re particularly pleased that you felt we offered excellent value for money and enjoyed the welcoming atmosphere of the hotel. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Toni, Thank you for your lovely review. We’re delighted to hear that you enjoyed your weekend with us and appreciated the beauty and character of our building, as well as finding your room clean, tidy and well stocked. We’re sorry to hear that our pillows weren’t quite to your liking, but we’re pleased that this didn’t detract from your overall experience and that our attentive team looked after you so well. It sounds like you were able to experience some of the wonderful occasions we host during your stay, from weddings and milestone birthdays to new families enjoying time together. We’re so pleased you enjoyed the atmosphere and the variety of celebrations taking place. Thank you again for your kind comments, and we hope to welcome you back for another lovely stay in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Trevor, Thank you for taking the time to share your feedback. We’re pleased to hear that overall everything was satisfactory during your stay. We’re sorry that you found the shower head a little low and that your gammon steak was on the dry side. We appreciate you bringing these points to our attention, and we’ll share your comments with the relevant teams so we can look at how we can improve. Thank you again for your feedback, and we hope to have the opportunity to welcome you back again in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Suzanne, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our beautiful grounds and convenient location, and that our friendly and accommodating team helped make your stay enjoyable. We really appreciate your kind comments and hope to have the pleasure of welcoming you back again soon. Kind regards Chelsea P. Mercure Gloucester Bowden Hall Hotel

Dear Sandra, Thank you so much for your wonderful feedback. We’re delighted to hear that you had such an enjoyable stay and that our team made you feel so welcome. We’re particularly pleased that, despite arriving alongside a coach party, your check-in was smooth and you experienced only a short wait. It’s lovely to hear that you enjoyed your room and that the food and service in the restaurant were excellent. Thank you for your kind recommendation. We really appreciate it and hope to have the pleasure of welcoming you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Harriet, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you enjoyed your stay, found the room clean and comfortable, and had a great night’s sleep. It’s also lovely to hear that you enjoyed our beautiful location and found the parking convenient. We’re sorry to hear that you felt the hotel was a little worn in places. We appreciate your comments regarding the décor and ongoing improvements, and your feedback is helpful as we continue to look at ways of enhancing our guests’ experience. We’re also disappointed that you didn’t feel our food represented good value for money. We’ll certainly take your comments on board and share them with our team. Thank you too for highlighting the parking. We understand how frustrating it can be when cars aren’t parked within clear spaces, particularly for guests with larger vehicles. Your suggestion regarding marked parking bays is a very useful one, and we’ll pass this on to the relevant team. Thank you again for your recommendation and kind words about our staff. We hope to have the pleasure of welcoming you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Billy S., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Linda and D., Thank you for taking the time to share your feedback, and we’re pleased that you chose to celebrate your birthday with your family at Bowden Hall. We’re sorry that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the difficulty finding the entrance, as well as your honest feedback about the menu and the condition of the carpet in room 230. We understand how first impressions can be affected by areas that are showing signs of wear, and your comments will be shared with the relevant teams as we continue to look at improvements across the hotel. It’s lovely to hear that our staff were helpful and made a positive difference to your stay, and that you found the bed comfortable. We truly value your feedback and hope that, with the improvements we are working towards, we may have the opportunity to welcome you and your family back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Jenny and Nigel, Thank you so much for taking the time to share such a wonderful and detailed review of your wedding experience at Bowden Hall. It was an absolute pleasure to be part of your special day, and we’re delighted to hear that your ceremony, reception and ceilidh all went so smoothly. We’re particularly pleased that Vicky, Chelsea and Rachel, along with the wider team, helped make the planning and wedding day such a positive experience. We’ll be sure to share your kind words with them. It’s also lovely to hear that you enjoyed the food, service, facilities and the beautiful setting, and that the partnership with St Leonard’s worked so well for you. Thank you too for your thoughtful comments regarding the bridal suite. Your observations about the lighting, storage and surface space, as well as the additional towel rail, are really useful and will be shared with our team as we consider improvements. We also appreciate your understanding regarding the hotel’s listed-building layout and the lack of air conditioning in the bedrooms. It was a privilege to host your wedding, and we’re so pleased that you and your guests would recommend Bowden Hall. Wishing you both a lifetime of happiness together, and we hope to welcome you back to Bowden Hall for many happy anniversaries to come! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Ruth, Thank you for taking the time to share such detailed feedback following your stay with us. We’re genuinely sorry to hear that your experience fell short of the standards you were expecting. We really appreciate your kind comments about the comfort and cleanliness of the bed, and it’s lovely to know that this was a positive part of your stay. At the same time, we’re sorry that other aspects, including the bathroom, air conditioning, lighting and the smell on arrival, detracted from your overall experience. We completely understand how important it is to feel comfortable and relaxed when staying away from home. Your comments regarding the safe, the condition of the facilities and value for money have also been noted and will be shared with the relevant teams. Feedback such as yours is extremely helpful in highlighting where we can continue to improve. We’re sorry we didn’t leave you with the impression we would have hoped for, but we truly appreciate your honesty and hope we may have the opportunity to provide you with a much more enjoyable stay in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Lauren F., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Michael and J., Thank you for your lovely review. We’re delighted to hear that you enjoyed our convenient location, beautiful grounds, and welcoming service. It’s wonderful to know that you also enjoyed the breakfast. We hope to have the pleasure of welcoming you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Beverly, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel clean and comfortable, enjoyed our beautiful countryside location, and found the majority of our team polite, efficient and attentive. We are, however, very sorry to hear about your experience at the bar. We pride ourselves on providing a warm and welcoming environment for all our guests, and we apologise that you found the service curt and unfriendly. We also appreciate your comments regarding inappropriate language being used in front of guests. This is certainly not the standard of behaviour we expect from our team, and your feedback will be addressed with the relevant management team. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide the friendly and professional experience you should expect from us. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Patricia, Thank you for taking the time to share your feedback, and welcome back! We’re delighted to hear that you found the hotel welcoming and our team friendly and helpful. It’s also great to know that you enjoyed the comfort of your room and beds, as well as our breakfast. We appreciate your comments regarding access to the upper floors. As a historic Grade II listed building, there are restrictions on the alterations we can make to the property, which unfortunately limits our ability to install a lift in certain areas. We’re sorry that our dinner menu did not meet your expectations. We understand your comments regarding the selection and the availability of healthier options, and we will share this feedback with our food and beverage team as we continue to review our offering. Thank you again for returning to stay with us and for your constructive feedback. We hope to have the pleasure of welcoming you back again in the future. Kind regards Chelsea Pearce Merucure Gloucester Bowden Hall Hotel

Dear Stephen and Eithine, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed another stay with us and that you and your four-legged friend felt so welcome. It’s wonderful to know that our team made you feel cared for throughout your visit, from reception and the bar to breakfast in the restaurant. We’re also pleased that you enjoyed our beautiful surroundings. Although it was only a one-night stay this time, we hope to welcome you back again soon for a longer visit! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Emma and G., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your two-night stay, found our staff friendly, and particularly enjoyed the delicious food at the wedding meal and breakfast. We’re sorry, however, that the condition of your room did not meet expectations. We appreciate you bringing the orange stain on the carpet and the gaps near the wall to our attention. This is certainly not the standard we aim to provide, and we will pass your comments on to our housekeeping and maintenance teams for attention. We understand that, particularly given the price paid for the room, you expected a higher standard. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel