Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating 4.3/5 3,688 reviews

Mercure Gloucester Bowden Hall Hotel
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Hotel extras

  • Within three miles of Gloucester railway station

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Dine at Brasserie at Bowden, with countryside views

  • Wedding facilities which can accommodate 200 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Ski hire facilities (Nearby)
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane
Upton St Leonards
GL4 8ED
gloucester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 80.62km / 50.1 miles

  • By train

    GLOUCESTER STATION At 6.11km / 3.8 miles

GPS :51.834147, -2.188742

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst brow sing the morning papers or flicking through complimentary magazines.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 double bed Garden side

  • Max. number of persons: 2

Classic room, garden side - 1 double bed

  • Max. number of persons: 2

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Accessible double room - 1 double bed

  • Max. number of persons: 2
Rooms

Our restaurants and bars

Brasserie at Bowden

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar at Bowden

Non contractual photo

The Bar offers a range of wines, beers, cocktails, carefully selected gins, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 209

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gloucester Bowden Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,688 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,189 reviews

Stunning location

Customer review rating 4.3/5

Theresa S. Couples - 19/04/2020 Confirmed reviews ALL

Most enjoyable stay, very relaxing and a beautiful clean hotel. Staff were Extremely friendly and very accommodating. Nothing was too much trouble. Food was lovely. We will definitely be back.

Beautiful location, friendly staff

Customer review rating 4.3/5

Julie P. Couples - 31/03/2020 Confirmed reviews ALL

Excellent customer service, nothing was too much trouble. Very clean, lounge area superb. Well stocked bar and restaurant very good. Will certainly revisit

Dear Julie P., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Gavin Jones General Manager

Excellent location fantastic stay

Customer review rating 4.3/5

Anonymous Friends - 30/03/2020 Confirmed reviews ALL

Staff were amzing...hotel and grounds are stunning

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gavin Gavin Jones General Manager

Great hotel with the best staff

Customer review rating 4.3/5

Derek B. Couples - 29/03/2020 Confirmed reviews ALL

In the height of social distancing the hotel ensured that plenty of hand gel was available and that ourselves, staff and all customers were safe and socially isolated at all times. At no point did this impede on our enjoyment. We had snacks and drinks in the bar area and dined in the restaurant. The quality and variety of the food was excellent. Marcus and Alberto made our stay extra pleasurable. We look forward to returning in the future and wish all the staff safe passage through this pandemic

Dear Derek B., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Gavin Jones General Manager

Enjoyable stay

Customer review rating 4.3/5

Dawn Couples - 28/03/2020 Confirmed reviews ALL

Enjoyed my one night Dinner bed and breakfast stay for my Birthday plus Anniversary . Food Brilliant , lovely location, staff were all polite . Room was nice definitely one of the better ones have had on a booked dinner bed and breakfast deals we have done over this year the only negative can give was the radiator was very close to the bed and bashed myself in the night would of been a bigger negative if was staying more then one night .

Dear Dawn L., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Gavin Jones General Manager

Lovely hotel

Customer review rating 4.3/5

Mrs C. Couples - 28/03/2020 Confirmed reviews ALL

We had a one night stay just before the lock down. Staff were lovely and dealt very well with all the social distancing measures that were e in place at the time. Lovely hotel and staff

Dear Gilbert C., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Gavin Jones General Manager

good stay except for an unpleasnat experience at dinner last evening caused by another guest complaining frequently

Customer review rating 4.3/5

George W. Couples - 26/03/2020 Confirmed reviews ALL

It is annoying to receive this request from you 3 times. after receiving the first I wrote a long letter explaining what and who caused the unpleasantness and addressed my comments to Gavin Jones. So far I have not received his reply or any acknowledgement that he has read what I wrote. Is Mr Jones an automated message?

Dear George W., Thank you for your messages I look forward to welcoming you back to the hotel in the near future Stay safe and see you soon Kind regards Gavin

Lovely peaceful setting and lovely view from bedroom window. Staff extremely helpful and kind.

Customer review rating 4.3/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Very restful and just what we needed.

Good welcome at difficult times

Customer review rating 4.3/5

Martin Couples - 25/03/2020 Confirmed reviews ALL

Essential travel just before uk lockdown. Good stay under difficult circumstances. Made to feel welcome and room service worked well. Nice grounds worked well for our dog Ruby. Many thanks

fantastic

Customer review rating 4.3/5

Jayne Families - 25/03/2020 Confirmed reviews ALL

very helpful and friendly staff. beautiful hotel in a beautiful setting. great food

Excellent Stay

Customer review rating 4.3/5

Ann Couples - 23/03/2020 Confirmed reviews ALL

We stayed here for one night with Secret Escapes. This included a glass of Prosecco each, dinner allowance and breakfast. We were there during the Coronavirus crisis but it was evident that hotel was carrying out stringent cleaning processes in the public area. Hand sanitiser available before entering hotel, a member of staff spraying all the surfaces, doors etc in reception and the stair bannisters. Our room was spacious with a large bed and we had lovely view over the grounds. Dinner and breakfast was excellent. The staff at the hotel very friendly and helpful. This was our second stay at this hotel and would definitely return.

Relaxing Stay with a warm welcome

Customer review rating 4.3/5

Jo-anne B. Couples - 23/03/2020 Confirmed reviews ALL

We enjoyed a relaxing stay in this lovely Mercure Hotel in Gloucester. From the moment of arrival the staff were helpful and attentive, our every request was met by the friendly team. The hotel was clean and comfortable and clearly recently refurbished. The bedroom was of a high stand with an extremely comfortable bed.

Stay at Mercure hotel in Gloucester

Customer review rating 4.3/5

Marta Couples - 22/03/2020 Confirmed reviews ALL

I booked this hotel for my husband's birthday and even though the hotel looks amazing in pictures, we didn't get that feel from the stay unfortunately. From arrival, it was difficult to find the reception, which was an unmanned desk, our room was on 3rd floor but there was no lifts. Evening meal was ok, but the service wasn't great, it seems that the staff would need additional training. In terms of location of our table, all guests were asked to sit by the windows at the end of the room rather than being able to choose our own table, most of the room was empty with a few guests sat near each other and even with music playing, it was quite quiet and felt awkward. At night, neither me nor my husband slept well, the bed was quite hard and the room was very hot. Decor could also be a little improved as it felt tired and old. At breakfast, most of the food was quite dry and old looking, so I asked for a cooked breakfast. I asked for scrambled eggs, toast and smoked salmon but this wasn't an option on the menu. When I went to get some drinks, the waitress came up to me with a plate rather than take it to our table. And what I saw on the plate was absolutely awful - a large pile of scrambles eggs in a weird yellow paddle of water, no toast. It certainly wasn't fresh eggs. As an improvement, aside from the decor, I would ask that the staff is trained appropriately and maybe food could be improved as well.

Clean comfortable and good location in Cotswolds.p

Customer review rating 4.3/5

Kevin F. W. Couples - 22/03/2020 Confirmed reviews ALL

Despite testing times of isolation etc. hotel staff were professional, positive and friendly. Room was spacious, clean and comfortable. Breakfast was excellent with wide choice of foods and guests were kept apart to safeguard health. Really good value.

Very satisfied with my stay

Customer review rating 4.3/5

B. Friends - 21/03/2020 Confirmed reviews ALL

Our stay was was very enjoyable and w vould recommend your hotel

Delusions of Grandeur

Customer review rating 4.3/5

S. N. Friends - 20/03/2020 Confirmed reviews ALL

My wife and I attended a birthday gathering at this hotel. It started off quite well. The check in receptionist was charming and helpful. However, as we approached the door of the room allocated to us we noticed the corridor smelled of animals and within seconds we understood why, as a dog in the adjacent room barked repeatedly without a let up for several minutes. It was interesting to note that as we left the room to head back to reception we saw that the dog's owners were actually present. The bar at this hotel is way over-priced for the standard of the place. Food was acceptable, but also offered at a cost which was excessive. Could it be that this hotel has delusions of grandeur, or is it just that the management has realised that it's remote location leaves guests with little choice than to pay up? The bar staff were friendly and helpful to begin with. As mentioned, we were attending a birthday gathering and it was noticeable that as the evening wore on the friendliness visibly dissipated and it was probably not the best experience for us to see a younger Spanish barman being admonished by his older, presumably superior colleague. Later in the evening this elder barman entered the birthday event to announce that the bar would close in five minutes. When he was challenged by the party host that when booking the event it had been agreed that the bar would stay open late because the attendees were all residents, he merely replied, "No" and turned and left the room. What terrible customer service. On checking out the following morning there was an item on my hotel bill which was inaccurate. When I queried it the receptionist told me it was for drinks taken with dinner. There had been none. I explained that each time I had purchased drinks I had been asked to sign a receipt and add my name in block capitals plus room number. So there must be documentary evidence for these dinner drinks. The receptionist advised that someone must have placed drinks on my room, so I requested a view of the receipt to help her identify the correct recipient. What a surprise. She couldn't produce it. If it truly existed how could it be missing? In summary, this is a hotel in a remote location with average food and drinks at upmarket prices. If you've got a dog this is the place for you. Those who prefer hotels for humans might want to consider somewhere else.

nice area/building

Customer review rating 4.3/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

clean comfortable room Bar food was v good

Lovely Hotel

Customer review rating 4.3/5

Jw Couples - 17/03/2020 Confirmed reviews ALL

We had a lovely weekend, arriving on Saturday 14th March. This was in the middle of the Corona Virus situation. There was a good supply of hand sanitiser gel prior to entering the hotel. There was a wedding on so we asked the manager where the nearest pub was and we had a lovely walk to the Kings Arms. We got back early evening and had a fantastic bar meal. The staff in the bar were really lovely and the food arrived 10 minutes after ordering. The bar area is so pleasant to sit in and enjoy a drink. The hotel itself is very pleasant. The rooms were well equipped and clean and lovely and warm. We kept getting lost upstairs as there are many rooms and corridors. The breakfast was a nice buffet and all replenished regularly. The staff took our order for tea or coffee when we were seated. Everything was clean. The buffet breakfast was really tasty. You could have as much as you liked. Considering the media has frightened everyone about Corona - the visit and stay was very relaxing and very pleasant indeed. Gloucester Quays is 3 miles up the road - well worth a visit.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gavin Gavin Jones General Manager

Excellent stay

Customer review rating 4.3/5

Carl Couples - 15/03/2020 Confirmed reviews ALL

Really good. Really lovely welcome from the lady on reception. We took our dog and she absoulutely loved him. He was made to feel welcome in all areas of the hotel apart from the restaurant. Lovely hotel, lovely ground floor room (pet friendly area), lovely grounds, great location, good atmosphere in bar and seating area and good food. Will definitely be back. Thank you.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gavin Gavin Jones General Manager

Alright stay

Customer review rating 4.3/5

Ace Couples - 14/03/2020 Confirmed reviews ALL

The hotel is well located, nice grounds and lots of parking. It seemed a busy time when we checked in and the receptionist seemed a bit overwhelmed, we were meant to receive prosecco on arrival (Secret Escapes booking) but this wasn’t offered. Other than that, breakfast was lovely and stay was comfortable but bathroom fixtures were rather dated.

Dear Angela E., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gavin Jones General Manager
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