Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,294 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
Mercure Gloucester Bowden Hall  Hotel - Image 2
Mercure Gloucester Bowden Hall  Hotel - Image 3
Mercure Gloucester Bowden Hall  Hotel - Image 4

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,294 reviews

Customer review rating 2.0/5

Voke O. Business - Confirmed reviews ALL

Dear Voke, Thank you for taking the time to share your feedback. We're sorry to hear that you found your room uncomfortably warm during your stay. As a Grade II listed building, we are unfortunately unable to install air conditioning in certain areas of the hotel due to the restrictions in place to protect the building's historic character. While we understand this can be disappointing during periods of unusually warm weather. To help make our guests as comfortable as possible, we provide fans in our rooms and are always happy to assist with any additional requests where we can. We appreciate your comments, as they help us identify ways to improve the guest experience within the constraints of our historic building. We hope to have the opportunity to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 1.0/5

Matthew J. Business - Confirmed reviews ALL

Dear Matthew, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that this was one of the worst hotel experiences you've had. We sincerely apologise for the condition of your room and the cleanliness issues you encountered. This is not the standard we strive to provide, and your comments regarding the carpet and overall housekeeping have been shared with our management and housekeeping teams so they can be investigated and addressed. We're also very sorry that you found the room uncomfortably hot. As a Grade II listed building, we are unfortunately unable to install air conditioning in certain areas of the hotel due to the restrictions in place to preserve the building's historic character. We do provide fans in our rooms, but we appreciate that these may not always be sufficient during periods of exceptionally warm weather. We also apologise for the poor room service experience. The delay with your order and the confusion regarding payment should not have happened, and we completely understand how frustrating it must have been to be asked to come to reception after waiting so long for your meal. We will be reviewing this with our reception and food & beverage teams to ensure our procedures are followed correctly and communication is improved. Thank you again for bringing these matters to our attention. While we regret that your stay fell so far short of expectations, your feedback is invaluable in helping us improve, and we hope we have the opportunity to restore your confidence in us in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Nimmi H. Couples - Confirmed reviews ALL

Dear Nimmi, Thank you so much for your kind review! We're delighted to hear you enjoyed our lovely location and that our friendly, helpful team helped make your stay feel even more like a holiday. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. We hope to welcome you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Lauren P. Families - Confirmed reviews ALL

Dear Lauren, Thank you for taking the time to share your lovely review. We are delighted to hear that you enjoyed the character of our Georgian hotel, as well as our breakfast and the wedding food. It's wonderful to know these aspects helped make your stay so memorable. We also appreciate your feedback regarding the air conditioning. While not all of our rooms are equipped with air conditioning, we're pleased that the fan provided offered some comfort. For any future stay, we'd be more than happy to assist you in booking one of our air-conditioned rooms, subject to availability. Thank you once again for your kind words. We look forward to welcoming you back for another wonderful stay. Kind regards, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

William L. Couples - Confirmed reviews ALL

Dear William, Thank you so much for your wonderful review! We're delighted to hear you enjoyed your welcome, found the information helpful, and appreciated your air-conditioned room overlooking the garden. It's fantastic to know you enjoyed both breakfast and your evening meals—especially the chocolate fondant! We'll be sure to pass on your kind words to Courtney. She'll be thrilled to hear that her friendly smile and attentive service made such a positive impression on your stay. We really appreciate your feedback and look forward to welcoming you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 396 reviews 9.6/10 Location
  • 995 reviews 7/10 Room
  • 1,162 reviews 9.4/10 Service
  • 31 reviews 6.2/10 WiFi
  • 495 reviews 9.2/10 Breakfast
  • 334 reviews 6.3/10 Cleanliness
  • 9 reviews 3/10 Wellness Area
  • 5 reviews 2/10 Pool

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