Mercure Gloucester Bowden Hall Hotel 4 stars

We were staying overnight for a wedding and couldn't have been more welcomed

Nice welcome, nice room and pleasant surroundings. Staff friendly and competent. Excellent breakfast.

We came for my sister's wedding..... What an amazing venue the staff were so helpful and accomodating and the food in the brasserie at breakfast at the wedding the buffet too delicious plenty for everyone XXX

3 night stay, all the staff were extremely pleasant and helpful throughout. Excellent choice for breakfast and the evening meals were superb. We booked the VPod for Friday evening and it was a wonderful experience for our Wedding Anniversary, the gentleman who attended was brilliant, we would also like to mention the young gentleman on reception as he couldn't do enough for us with any questions or requests.

Friendly welcome at reception, lovely toom, great grounds, easy access to Gloucester. Delicious breakfast to end our stay

Nothing was too much trouble for the staff, lovely room and beautiful surroundings

Friendly and efficient receptionist, comfortable and quiet room, dinner acceptable, but extortionate drink price (£15 for one glass of house Rose).

Lovely view from our room. Very peaceful. Lovely welcome and all the staff were very friendly and helpful. Excellent breakfast. Dinner a little pricey for food and wine

Cleanliness excellent. Room with a view over the gardens was lovely. Beautiful food. My only criticism is the staff at meal times taking my husband's plate when i was still eating and on another occasion, trying to take mine before I'd finished! Some of them weren't very cheerful either. Sol however, she is a credit to you!

We were very pleased with the room, it was spacious and comfortable. We had dinner the first night which was very tasty and really good value. There was a good choice of food for breakfast, hot and cold and very good coffee. All the staff were very friendly and helpful, including filling up our water bottles each morning. The hotel was well located for visiting Gloucester but set in the countryside so very peaceful. I would definitely stay here again.

Excellent and good value

Great friendly receptionist. Good spacious room. Comfy seats in lounge area. Good food (set 3 course menu great value at £22pp).

For the price I paid, I've ha better hotels. Room is too small and no aircondition. It was late summer but it's a bit hot. Breakfast is good - usual english breakfast, cereals, fruits, tea, coffee, and pastries. No lift. Hotel is old. Our toilet was the old style of pump. You must wait until it gets full before you use it. I've stayed in Ibis and Novotel before and I couldn't complain. It's my first time with Mercure and experience was not good. So maybe I'll stick with Novotel or Ibis next time. I am going to give 5-star to staff though. They were helpful. Just hotel is not good.

A great hotel set in wonderful gardens. The staff and service was excellent. The hotel was clean tidy and in a good position close to motorway. The room was well equipped and clean. We had dinner and breakfast which was very enjoyable.

My wife and I are members of the Accor system and have found it pretty good. I wanted a couple of days away so we chose this hotel, especially as another Mercure Hotel closer to us received worse reviews. Problems? A few. When we arrived, 5 women who had lunched in the Hotel and who were also staying in the hotel were paying for their meals. Each one was paying their own bill. The only staff member on Reception was doing her best but continued disappearing to deal with cash and was then returning. The whole process seemed to take about 15 minutes. A poor start to our visit. When I went to pay the bill I was asked to pay an incorrect amount-far too much! Poor finish to our stay. When we went to get our drinks which should have been complimentary, the inexperienced member of staff said we were on,y entitled to a £4 reduction on the bill. Fortunately the other member of staff there was able to resolve the situation. Good things: the woman in charge of breakfasts on Thursday was excellent. The young woman serving drinks on Thursday evening was also very good. Would we return? Maybe, but not during school holidays. Too busy!