Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,184 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,184 reviews

TripAdvisor Rating  4.0/5  1,626 reviews

Certificate of excellence 2024

Good proximity to Shrewsbury centre

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent room and apart from poor quality bacon at breakfast would have got a 9

Dear Susan W., Thank you for your feedback! We’re thrilled to hear you found the room excellent and appreciate your high rating. We’re sorry to hear that the bacon at breakfast didn’t meet your expectations. Your comments are valuable to us, and we’ll be sure to review this with our kitchen team to ensure improvements. We hope to welcome you back soon and provide an even better experience next time. Sincerely, Gavin Jones General Manager

lovely stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

had a comfortable night and stay , food was nice .

Dear Karen B., Thank you for sharing your experience! We're thrilled to hear you had a lovely stay and a comfortable night with us. It’s wonderful to know you enjoyed the food as well. We hope to welcome you back soon for another great visit. Sincerely, Gavin Jones General Manager

Perfect all round

Customer review rating 5.0/5

Cody S. Couples - Confirmed reviews ALL

The staff were amazing , the hotel itself is a lovely and well kept location

Dear Cody S., impression on you—they truly strive to provide exceptional service. It's also wonderful to know you appreciated the hotel's charm and how well it is maintained. We hope to welcome you back soon for another fantastic stay. Sincerely, Gavin Jones General manager

Party time

Customer review rating 3.5/5

Ti… Friends - Confirmed reviews ALL

Christmas party the food was very good and hot which I’ve never had at a Christmas do, shame when we opened the door to room 433 the smell was disgusting.

Dear Tina B., Thank you for sharing your experience with us. We’re thrilled to hear that you enjoyed the food at our Christmas party, especially the quality and warmth – it’s wonderful to know we exceeded your expectations in this area. However, we are truly sorry to learn about the unpleasant smell you encountered in room 433. This falls far short of the standards we strive to maintain, and we deeply regret any discomfort this caused during your visit. Please know that we take this matter seriously and will address it immediately with our housekeeping and maintenance teams to ensure it does not happen again. We greatly appreciate your feedback, as it helps us to improve. Warm Regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Mixed reviews

TripAdvisor rating 3.0/5

splat101 Couples - TripAdvisor review

We stayed here for my partner’s birthday. Room was lovely and big on the 4th floor. The bathroom is dated but I’m sure that will be refurbed at some point. Reception were helpful when asking for an extension lead due to a need for a medical device next to the bed. There were a few different events on in the hotel so we only had the option of a bar meal, food was very average but did the job although very over priced for a frozen pizza. The lounge area was nice but the furniture needs a good clean there are stains everywhere on the seating. Breakfast was tasty but sadly it was so busy the staff were literally on top of us waiting for us to finish. Myself and my partner hadn’t even finished our toast and pastry and they were taking our plates away. Either more training for the staff or add more tables to the lounge area. I had breakfast within 15 mins as they were taking our plates away rushing us. That was a huge disappointment for me. Would I stay again I’m really not sure!

Dear Splat101, Thank you for choosing to stay with us for your partner’s birthday celebration. We greatly appreciate you taking the time to share your experience, as feedback like yours helps us identify areas for improvement. We’re delighted to hear you enjoyed the spaciousness of your room and found our reception team helpful in accommodating your needs. However, we’re sorry to learn that other aspects of your stay fell short of your expectations. Regarding the bathroom, we are pleased to share that refurbishment plans are indeed in progress, and we aim to enhance the comfort and aesthetics of our rooms in the near future. We apologize for your experience with the bar meal and assure you that your comments about food quality and pricing have been shared with our kitchen team. Similarly, we have noted your concerns about the lounge furniture and will ensure a more rigorous cleaning schedule is implemented. We’re truly sorry that your breakfast experience left you feeling rushed. This is not the level of hospitality we strive to provide. Your feedback about staff training and seating arrangements has been shared with our Restaurant Team and Host. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

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Other web-users rate our hotel

  • 353 reviews 9.5/10 Location
  • 868 reviews 6.9/10 Room
  • 1,050 reviews 9.4/10 Service
  • 39 reviews 4.2/10 WiFi
  • 368 reviews 8.6/10 Breakfast
  • 305 reviews 5.9/10 Cleanliness
  • 95 reviews 5.3/10 Bar
  • 5 reviews 1.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.