Mercure Gloucester Bowden Hall Hotel 4 stars

We have stayed at Bowden Hall numerous times after having our wedding reception here 7 years ago. Our stay was for our anniversary (something that was noted when I booked). The dining experience was disappointing with unenthusiastic waiting staff. The food was not as described on the menu either.

The bedroom was spacious and the bed very comfortable, no shortcuts. More vegetarian choices for the cooked breakfast would have been a welcome relief to the usual food presented. Overall the food was good.

This is my wife and I fourth stay at this hotel and although it was busier than normal it didn't disappoint. We invited another couple with us, which they enjoyed as well. Check in was fairly quick, dinner was nice although had to ask for our naan bread. Breakfast both mornings was good and we both agreed our rooms was comfortable and had everything we needed.

The reception was great, lounge/bar comfortable and welcoming, bedroom was spacious and comfortable, restaurant service was good, restaurant food was mediocre to poor.

My wife and I have stayed at this hotel 3 times previously and invited another couple to stay with us for a weekend break. It did not disappoint even though it was quite busy. Our check in was fairly quick, we were given rooms on the 3rd floor which was ok, our dinner was nice and breakfast both mornings were more than ok. Overall staff were pleasant and well mannered and we had a very stay as was our previous 3 visits, definitely recommend and we will stay again in the future.

We very much enjoyed our stay last night and were well looked after by the excellent staff including Sol at reception and Charlotte at dinner. We were very disappointed to find on arrival that we had been allocated a room on the top floor, and there was no lift. My husband uses a wheelchair. On booking I made clear this fact and was told that if I booked a "privilege" room this would be fine for disabled access as the room was bigger, but the person who sold me the room didn't seem to know about its inaccessibility Sol, on reception, was brilliant, and allocated us a different room (but said we were lucky as the hotel was fully booked and if we had arrived later this would not have been possible). It is essential that your booking staff know about the layout of the hotel and know about this serious error. Please let me know what you intend to do to rectify the situation. I tried to telephone your hotel to book dinner for our stay but there is no direct line through to the team which prevents disabled people from even checking the suitability of the room.

Great stay at the hotel.

Brilliant time at masquerade ball, met archie who I dealt with the booking, I will definitely go again.

Very clean, friendly staff. Very nice hotel

Lovely hotel lovely food friendly and helpful staff have been organising Christmas parties for 20 years and my friends said it was the best one the only problem I had was no lift

Enjoyed a weekend break here and visited Cheltenham and walked some of the Cotswold Way. Very helpful, friendly staff and enjoyable breakfast

I stayed overnight following your masquerade ball on 14/11/19. The hotel staff greeted me very politely and efficiently. The price of the room is far too expensive for what it is. The rooms need updating and the plumbing is not as efficient as it should be. The toilet did not flush properly so I had to lift the lid off the flush mechanism in order to do so - not what I would expect! There is also corrosion around the bathroom.

friendly atmosphere.

Pretty good.

Present for a Christmas party. We were not packed in like sardines. Very good masquerade party. Bar expensive. Christmas dinner- poor- already plated up -looked and tasted like school dinners- very poor value for money No extra vegetables Disco only catered for a younger age group which if you looked the whole room was not Hotel- no lift and no swimming pool Breakfast very average