Mercure Gloucester Bowden Hall Hotel 4 stars

Good hotel, clean and good decor. Need to greatly improve booking procedure. The booking clerk didn’t have a clue what type of beds were in the room. Also there are no lifts, we were on the third floor and my husband has been ill so it wasn’t ideal. This should have been explained upon booking but wasn’t mentioned at all.

Excellent

We had an enjoyable stay. Room was clean, functional and en suite nicely appointed. The food was excellent, staff polite and efficient in the dining room. Bar staff were very friendly and engaging. Overall, a good experience.

Business visit ... just one night ... generally it was very nice

Very relaxing after a long day touring the South West

The hotel is comfortable enough, service was good but the cost of drinks - alcoholic ones at least - was extortionate and one of the reasons ourselves and other patrons didn't stay for meals or leisurely and social gatherings.

We had a lovey experience at the Hotel. The staff were welcoming, the bedrooms were lovely and comfortable and the food was outstanding.

We recently held an exclusive event at Bowden Hall and had a fantastic time. The staff are friendly and helpful and the whole team couldn't do enough to ensure our event ran well. The food was fantastic from the plentiful breakfast to the three course meal served on Saturday night. Highly recommend this hotel whether for an overnight stop or a major event.

A good experience. All staff very helpful, friendly and happy to accommodate. The evening meal was very good and well presented. Breakfast was also satisfactory.

Very enjoyable, wouldn't hesitate to visit again.

Our night's accommodation was only marred by my inability to sleep due to my upper torso being subjected to intense skin irritation which resulted in having to scratch and rub the affected areas almost all night. Prior to our evening mean I spent a very pleasant hour or so in the company of your Head Barman, Roberto/Alberto (please forgive me if I have his name wrong) who was extremely efficient and knowledgeable. The dinner was excellent as was the service by a charming young lady despite her being rather bullied throughout the meal by the Head Waiter. Breakfast was good although the plates were stone cold.

Staff were extremely polite and helpful from the time we arrived until we left, the restaurant manager was excellent and Francois behind the bar was a delightful young chap.

Initial impressions of this hotel are good, the staff are very friendly and overall extremely helpful. But there is a tiredness about the hotel and the attention to detail is missing. In our bathroom the paint had blown on the walls and look dirty and untidy. The menu in the restaurant lacked inspiration and was limited, considering the area and the availability of locally sourced produce we expected the menu to be much more exciting. Our white wine was put on the table with no cooler and when asking for condiments so often they were not available. At breakfast we could see food which had been dropped the night before still on the floor and the breakfast itself was mostly overcooked. The lounge area feels cold and unwelcoming and would benefit from some flowers and pictures to give it a more homely feel and several of the chairs could do with a good clean. The staff in the restaurant were very polite and friendly but it felt a bit forced and as if they could't wait for you to sit down, eat and go. Rather than a leisurely meal in a nice restaurant with ambiance that you felt you wanted to linger in long after you meal had finished, it was hushed tones due to it being so empty with lots of staff standing around doing nothing so you felt you needed to rush off to let them finish. A real shame as this hotel has the potential to be really lovely.

Nice room very helpful staff

We stayed with you on our way back home in the Isles of Scilly after a holiday in the USA. It made our whole holiday complete and we had a wonderful time, well looked after and enjoyed every minute. Thank you so much.