Dear Irene/Douglas A., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Shirley /. D. W., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Lynne /. M. T., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Peter and d., Thank you so much for this wonderful review! We are absolutely delighted to hear that you thoroughly enjoyed your three-night Secret Escape to Mercure Gloucester Bowden Hall Hotel.It is fantastic to know that you found your room clean, comfortable, and quiet, and that you appreciated our lovely, peaceful setting. I am especially pleased that our team made such a great impression with their helpful service, and that our menus offered great vegetarian options that hit the mark for you alongside a very good breakfast.We appreciate your honest note regarding the drink prices at the bar, as all guest feedback is invaluable for helping us review our offerings. Thank you again for your high recommendation, and we look forward to welcoming you back for another relaxing escape in the future! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear David and S., Thank you for choosing us for your recent overnight stay and for taking the time to share your experience.We are absolutely delighted to hear that you enjoyed your room upgrade and found it so spacious and comfortable! It is also wonderful to know that our team took such good care of you, and that both your group dinner for 13 and your breakfast the following morning were highlights of your stay. We do appreciate your candid feedback regarding the pricing of our bar food and drinks. We aim to price our menus competitively to reflect the high quality of our fresh ingredients and the premium service we provide, but we completely understand your perspective. Your comments have been shared with our food and beverage management team to review as we plan our future menus. Thank you once again for your valuable insights, and we truly hope to welcome you and your friends back the next time you visit the area! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

D. Richard, Thank you for taking the time to share your review following your recent stay. I am very glad to hear that you found your bed comfortable and that our team made a positive impression with their polite and helpful service. It is also wonderful that you thoroughly enjoyed our breakfast.However, I am sorry to hear that the discounted three-course meal fell short of your expectations and that the tree outside your window blocked the natural light. We want every meal we serve to be exceptional, regardless of any promotion, so I have passed your dining feedback to our head chef to review the quality of that specific menu. Additionally, I have noted your comment about the window view, and our maintenance team will look into pruning the foliage to improve the light levels in that room. We appreciate your balanced feedback, as it helps us continue to improve our guest experience. We hope to have the opportunity to welcome you back in the future for a much brighter and more consistent stay all around. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear David, Thank you for sharing this wonderful review! We are delighted to hear that you found our location great and our team very helpful. It was an absolute privilege to host you and your group of friends for such a special occasion. Celebrating the anniversary of starting your careers together is a fantastic milestone, and we are thrilled that our hotel could serve as the backdrop for your reunion. We hope it won't be too long before you all gather again, and we look forward to welcoming you back for your next reunion! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Paul, Thank you so much for the lovely review! We are delighted to hear that you felt so warmly welcomed by our team from the moment you arrived. It is wonderful to know that you enjoyed your stay, including a pleasant evening snack in the bar and a very good breakfast to start your day. We always aim to provide a relaxed and comfortable experience, and your kind words let us know we succeeded. We look forward to welcoming you back to our lovely house in the near future! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear David &. R. O., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Anthony /. J. D., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowde Hall Hotel

Dear Kim and k., Thank you so much for this fantastic review! We are absolutely thrilled to hear that your 'Allo 'Allo! murder mystery weekend was such a resounding success, from the moment you arrived until the time you left. Our team takes great pride in delivering a warm welcome, and I will be sure to pass your compliments along to everyone involved, especially our brilliant cast. It is wonderful to know that you laughed the whole weekend through! I am also delighted that you thoroughly enjoyed the food, from the afternoon tea selection to the presentation of the three-course evening meal and the variety at breakfast. Thank you for choosing to spend your weekend with us. We are already looking forward to welcoming you back for your next fun-filled visit! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Carson, Thank you for sharing your feedback following your recent stay. I am deeply concerned to read about your experience, particularly regarding the breakfast service. The safety and well-being of our guests is our absolute highest priority. Food safety is something we take incredibly seriously, and your comment regarding the undercooked sausages is deeply concerning. I have immediately shared this feedback with our head chef and kitchen management team to initiate an urgent review of our cooking and temperature logging procedures I also sincerely apologize that your ground-floor room lacked privacy due to the nearby outdoor seating, and that the room temperature and dated decor fell short of your expectations. It is incredibly disappointing to learn that this experience has caused you to reconsider your plans to visit us with your partner in January. Thank you again for leaving a review. We do hope that we can welcome you back in the near future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Karen, Thank you for taking the time to share your feedback with us. I am pleased to hear that you enjoyed our nice location and found our staff to be friendly and helpful, as well as enjoying a good breakfast. However, I am very sorry to learn that the other meals you ordered fell decidedly below average. Serving overcooked fish and meat, along with a stale salad, is completely unacceptable and does not reflect the high culinary standards we aim for. I have shared your comments directly with our head chef and kitchen team so we can address these issues immediately and ensure better quality control across all our menus. We appreciate your honest feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with a much better dining experience all around. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear John, Thank you so much for your wonderful review and for your continued loyalty to our hotel. We are absolutely delighted to welcome you back whenever you are here on business!It is fantastic to hear that our staff consistently deliver amazing service and that you find our rooms clean, comfortable, and the food to your liking. Creating a warm, welcoming, and friendly atmosphere is exactly what we strive for, so knowing that the hotel has that special "feel" for you means the world to our team. Thank you again for your kind words and for making us your home away from home. We look forward to seeing you on your next business trip! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Jude, Thank you for choosing to leave a review. We are pleased that you enjoyed your most revent visit to the hotel. We are pleased that you found the restaurant to have ambiene and enjoyed dinner and breakfast. Once again thank you for choosing to leave a review. We do hope we can welcome you back in the near future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Tina and R., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our lovely listed building, clean rooms, and the service from our good staff. As a historically protected listed building, we unfortunately face strict architectural limitations, which is why we are unable to install a lift. We appreciate your feedback regarding the dining room lighting, the shabby chairs, and the need for more staff guidance. We also note your comments on the menu and will look into adding more variety, such as specials, in the future.Lastly, because our charming location features narrow, historic roads, sat-navs can occasionally be tricky. Thank you again for helping us improve, and we hope to welcome you back for a better experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear James and A., Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel nice and enjoyed our spacious bedrooms. However, we are disappointed to learn that your evening meals were distinctly average. We pride ourselves on delivering a high standard of dining, and your comments have been shared with our head chef and kitchen team to review our current menus and ensure we are consistently hitting the mark. We hope to have the opportunity to welcome you back to the Cotswolds in the future for an improved dining experience. Kind regards Chelsea Pearce Mercure Glouceter Bowden Hall Hotel

Dear Carol and J., Thank you so much for choosing our hotel to celebrate such an incredible milestone! We are thrilled to hear that your 50th wedding anniversary celebration on Saturday was a success and that The Congress room was beautifully set up for your special day. We will be sure to pass along your wonderful compliments to Caitlin—she will be delighted to know her friendly service and attentiveness kept everyone happy with tea, coffee, and cake. We are also glad our evening team kept the drinks flowing and served your pre-ordered dinners smoothly. Please accept our sincere apologies for the delay with your aunt’s dinner. We always aim for everyone to be served together, and we appreciate your patience while we sorted that out. Thank you also for your constructive feedback regarding our layout, room numbering, and restroom locations. Because we operate in a unique building layout, we know it can be a bit of a maze, but we are glad you kept a great sense of humor about the exercise! Congratulations again to you both, and we hope to welcome your family back for future milestones. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Kevin and m., Thank you so much for being a loyal return visitor and for highlighting our amazing, attentive, and friendly staff! We are glad we can accommodate your husband with our accessible room, but we appreciate your honesty regarding the noise from the outdoor air conditioning units and the worn carpet. While we love that the carpet patch has become a bit of a running joke, we agree it is time for a punchline! Your feedback about the noise level and the needed floor repairs has been passed straight to our maintenance and room refurbishment teams so we can look into. We truly value your loyalty and look forward to welcoming you back for a much more comfortable stay next time! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel