Dear Katie, Thank you so much for sharing such a lovely review of your recent stay with us! We are absolutely delighted to hear that you enjoyed our beautiful setting and found your room to be so comfortable. It is also wonderful to know that our team made such a positive impression on you; our staff prides themselves on delivering friendly and helpful service, and your kind words will be a fantastic motivation for everyone. Knowing that you truly enjoyed your stay is the best reward we could ask for. We would love the pleasure of welcoming you back for another wonderful experience in the future! Warmest regards, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Karen, Thank you so much for this wonderful review and for highly recommending us as both a hotel and a wedding venue! We are thrilled to hear that you had a perfect stay in both your twin and family rooms, and that you enjoyed our great location, lovely views, and beautiful hotel. It is fantastic to know that our staff went above and beyond for you, and that the wedding breakfast arrived piping hot and delicious. Thank you for choosing to leave review. We look forward to welcome you back for another one soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Christine, Thank you for taking the time to share your honest feedback following your recent stay with us. While we are glad you enjoyed our great location, imposing building, and polite, helpful staff, we are deeply sorry that your room fell short of the 4-star standard you expected. Please accept our sincere apologies for the heavily stained carpet in room 428 and the grubby appearance of the stairway. This is certainly not reflective of the high standards of cleanliness and maintenance we pride ourselves on. Your feedback has been shared directly with our housekeeping and maintenance teams to ensure both the stairway and room 428 are thoroughly addressed immediately. We would love the opportunity to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Paul and J., Thank you so much for sharing this wonderful review. Congratulations to your son and his bride on their wedding! We are absolutely thrilled that you chose our hotel to host such a momentous occasion, and it is fantastic to hear that you found it to be a fabulous place for their special day. Our team takes great pride in creating unforgettable wedding experiences, and your kind words will mean the world to all the staff who worked hard to make the day so memorable. We wish the newlyweds a lifetime of love and happiness, and we hope to welcome you all back to celebrate many more family milestones in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Matthew, Thank you for taking the time to share your feedback. While we are glad to hear that you found the room nice enough, we are deeply sorry for the severe inconvenience you experienced regarding the plumbing in Room 337. Having no running water in the shower and a broken toilet flush is completely unacceptable, and we understand how frustrating this must have been during your stay. We have notified our maintenance team immediately to inspect and repair the plumbing in Room 337 so this issue is completely resolved for future guests. Once again thank you for choosing to leave a review we do hope that we can welcome you back in the near future for a more comfortable stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Richard, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your nice room, brilliant setting, and the excellent service from our team. We are also glad you had a very good evening meal with us. We really appreciate your constructive feedback regarding the room temperature and the breakfast buffet. We have passed on all your comments on to the relevant teams. Thank you again for helping us improve. We hope to welcome you back soon for an even better stay! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Kristopher and P., Thank you so much for this wonderful review and for highly recommending Biden Hall! We are absolutely thrilled to hear that you and your two little dogs had such a comfortable and peaceful stay with us while breaking up your long drive to North Devon. Our team takes great pride in delivering excellent customer service, and your kind words about our friendly and professional staff going above and beyond mean the world to us. It is fantastic to know that you enjoyed our spacious rooms, lovely garden views, and excellent food options, including breakfast and room service. We cannot wait to welcome you all back for another amazing stay in the future! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Zak, Thank you for taking the time to share your feedback. We are happy to hear that our staff were great, but we are deeply sorry that you had to move rooms multiple times during your stay and that the hotel is looking very tired. Shifting rooms is an unacceptable hassle, and we apologize for the frustration this caused. We have shared your comments with our maintenance and management teams to address the "tired" areas and ensure our rooms are up to the standard our guests expect. We truly appreciate your patience and your praise for our team, and we hope to welcome you back in the future for a much smoother, fully updated experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Keith and J., Thank you for taking the time to share your feedback. We are glad to hear that our staff were excellent and went out of their way to make you an Irish coffee, but we are deeply sorry that your room and dining experience fell short of expectations. We apologize that your room upgrade did not feel like one. We have directed our maintenance team to immediately inspect room 230 regarding the damaged carpet to ensure it is repaired. We also appreciate your note about the bed dressing and the food quality; your comments have been shared with our housekeeping and culinary teams to ensure our standard and Secret Escapes experiences align with what our guests expect. once again thank you for choosing to leave a review. We do hope that we can welcome you back in the near future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Karen and A., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not live up to expectations and that the hotel felt tired. We apologize for the lack of glasses and water in your room. We have also shared your feedback regarding the liqueur coffees with our restaurant and bar team so we can provide the necessary training and ensure our drinks are made to a high standard moving forward. We appreciate your comments as they help us improve, and we hope to welcome you back for a much better experience in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Douglas, Thank you for your incredibly detailed and constructive feedback. We are absolutely delighted to hear that you had an enjoyable, comfortable stay and that our breakfast, food quality, and staff left such a positive impression. In particular, we are so proud of Sol. She truly went above and beyond, and we will make sure she receives the special recognition she deserves for her outstanding hospitality and quick action. However, we are deeply sorry for the areas where we fell short, particularly the poor atmosphere during your Friday dinner. Turning off table lamps and clearing around you while you were still dining is completely unacceptable. It goes entirely against the relaxing experience we want to provide, and we completely understand why it made you feel unvalued and led to your Sunday cancellation. We are addressing this with our food and beverage team immediately to ensure our closing procedures never impact dining guests again. Your other observations are incredibly valuable and have been shared with our management team to help us improve. Thank you again for helping us make these simple but crucial adjustments. We would love the chance to welcome you back in the future for the seamless, superb experience you should always have with us. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Sheila, Thank you for your lovely review! We're delighted to hear that you had a comfy stay and enjoyed our spacious room and comfortable beds. It's especially wonderful to know that our team made a positive impression with their friendly and professional service. We hope to welcome you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear John, Thank you for your lovely feedback. We’re delighted to hear that you found the accommodation comfortable and enjoyed our food. We appreciate your comments regarding the carpets and will certainly take them on board. Regarding the lack of a lift, our building is Grade II listed, which means there are strict restrictions on the alterations we can make to the property. Unfortunately, this prevents us from installing a lift. We understand that this may be inconvenient for some guests and apologise for any difficulty caused, particularly for those allocated rooms on the upper floors. Thank you again for taking the time to share your experience. We hope to have the pleasure of welcoming you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Paul, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and comfortable and that you were happy with the catering. We appreciate your comments regarding the background music and understand that musical preferences vary, particularly given your background in classical music. Your feedback is valued and will be taken into consideration as we look at how to ensure our public areas remain welcoming and relaxing for all our guests. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Val, Thank you for taking the time to share your feedback. We’re delighted to hear that you found your stay comfortable and enjoyed the food. We appreciate your comments regarding the carpets and will take these into consideration. Regarding the lack of a lift, our property is a Grade II listed building, which places restrictions on the structural alterations we are permitted to make. Unfortunately, this means we are unable to install a lift. We appreciate that this can be inconvenient, particularly for guests staying on the upper floors, and apologise for any difficulty this may have caused. Thank you again for your review. We hope to have the pleasure of welcoming you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Jake, Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the layout of the attic room, the noise from the connecting door, and the lack of conveniently located sockets. We will look into these issues, along with the shower water pressure, as we understand the importance of comfort and convenience for our guests. Thank you also for highlighting the queue for the coffee machine at breakfast and the difficulties you experienced with our corridor signage. Your comments are valuable, and we will review these areas to see where improvements can be made. We apologise for any frustration caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a more enjoyable experience on a future visit. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Mike, Thank you for taking the time to share your feedback. We’re pleased to hear that you received a warm welcome from our team, found our staff accommodating and enjoyed our location as a base for exploring the Cotswolds. However, we’re sorry that your Privilege Room did not fully meet your expectations. While we’re glad you found the bed comfortable and enjoyed the views towards the hills, we appreciate your comments regarding the television, en-suite bathroom and furniture. Your feedback is important to us and will be taken into consideration as we continue to review and improve our accommodation. Thank you also for your comments regarding the access lane. We appreciate guests’ concerns about traffic in the surrounding area. We’re grateful for your honest review and hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Anthony and S., Thank you for your feedback. We’re sorry that the power outage affected the end of your stay and caused inconvenience. Unfortunately, power disruptions can sometimes occur due to circumstances beyond our control, and we understand how disappointing this must have been. We appreciate your understanding and hope to have the opportunity to welcome you back for a much more enjoyable and uninterrupted stay in the future Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel