Mercure Gloucester Bowden Hall Hotel 4 stars

A lovely hotel with great staff.

On arrival and seeing the hotel it looked very nice but for what I paid I was disappointed.

Staff/hospitality was great (very friendly) - they couldn’t do enough and were so accommodating. I am dairy intolerant and the oat milk availability at breakfast was a welcome addition. Breakfast was not as extensive an offering as I’d have like to have seen, and the only gluten free option I could see was a pre-packed muffin, but the quality of the food was good and I’ve been to far worse. The only negative I’d say is that the location of my room, in the attic (no lift) and with a very small window and no air-con, made it so hot it was unbearable and led to a sleepless night. There was a small desk fan in the room but this did little to cool things down, and the bathroom felt like a Finnish sauna. It was disappointing as the standard of the room was really lovely

As a wedding guest great room comfy bed staff were lovely and accommodating just what needed after great day thank you

I would like to make a special mention about 2 members of staff in particular. Firstly Ray, he was incredibly knowledgeable about the history of the property and super friendly and helpful. Secondly, Jenny who we never saw without a smile on her face and who worked tirelessly keeping ourselves and all the other guests happy with food and drinks. She did amazingly well in the extreme heat. The only slight downsides were the unpleasant smell from either the lake or a drain, no air conditioning in the rooms and the grouting in the bathrooms could do with renewing. These issues are the only reason I have not scored my experience as a 10

We had a wonderful night after a busy & long day. The staff were so welcoming and helpful that it really made the difference. The room was comfortable and had everything we needed. I really enjoyed the pizza for dinner and breakfast was good.

The hotel lovely clean but the heat in the bedrooms was ridiculous should have fans running all day before guests check in. Also got made to pay again even though on my email confirmation I have already paid not impressed

We so needed a short break as we both work for the NHS. It was our first short break away for a while. Service was excellent but I'm afraid we we're let down by the accommodation. The bed was very firm, I must admit I like a firm bed but not that firm.The room was 232 we Darenth open the windows as they looked fragile, the temperature was 30c, no air conditioning but they did leave us a fan for use. The outside al-fresco furniture were very tired and could to with putting on a bonfire. It's an amazing building to look at from the outside but inside in most areas it was a letdown. Hopefully it will be spruced up and we may return in the future. Gloucester is a must to visit. The Greek Restaurant by the Dock was amazing by the way

Glad we chose to stay at The Bowden Hall Hotel for a couple of nights to enjoy our Belated 25th Wedding Anniversary! Very welcoming, friendly and helpful staff. Beautiful hotel and surroundings. Lovely food and choice of menu. Enjoyed our VIPOD experience. Lovely to be able sit out on the terrace at any time of day. Air conditioning in our room was great and much appreciated. Fabulous location for nearby attractions such as historic Docks and Gloucester Cathedral. Would definitely stay again and highly recommend.

Staff very pleasant and helpful particularly as my wife needed to use the lift to get upstairs which needed to be operated by the staff and housekeeping was very good

It was just what we needed, a peaceful place whith friendly people around, the staff is excellent. I loved the green area around, the option to walk around the neighbourhood and to the pub that serves good food too.

Due to the location of the room and the lack of air-conditioning and ventilation, the overnight stay was unbearable. There was no option either for a portable air conditioning unit which was disappointing.

Booked this as a short break and happened to coincide with the first week after "Freedom Day". Was very concerned that the majority of staff were not wearing masks, the breakfast buffet was back and there was a general approach of "laissez faire" even though it was necessary to book times for dinner and breakfast. Appreciate mask wearing is now optional but other restaurants etc in the area were all still being suitably cautious. Also worth noting 1) the age of the building as a result of which there is no air conditioning - was unfortunate that we were there on a particularly hot week; 2) the privelege package benefit is questionable - no mini-bar so free soft drinks limited to a Nespresso machine and a couple of bottles of water!; 3) general state of disrepair - spiders' webs on windows and a layer of grime - all very dusty so not appealing when you need to open windows for ventilation. Restaurant very average for a hotel purporting to be a 4 star! In retrospect should have gone to the alternative of the MGallery in Cheltenham Staff doing their best to cope and very friendly - especially the receptionist - but not enough!

This was my second visit to the Bowden Hall, during this current lockdown period, the service was again excellent. The Reception Team are always welcoming and enthusiastic, after a long day and late in the evening, it is appreciated! They take a real pride in recognising the arriving guests, particulary regular Accor Group guests. I will be back!

Enjoyed a really relaxing stay at Mecure Gloucester Bowden Hall . Staff were very helpful and hotel was well laid out to deal with the current situation. The room was well equipped for the use of electronic equipment such as laptops ,tablets etc. With generous socket provision. Very comfortable and well lit room.