Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,226 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,226 reviews

Customer review rating 4.5/5

Graham C. Couples - Confirmed reviews ALL

Lovely grand picturesque buildings set in extensive green tree lined acreage. The welcome from Solveigna was warm, bubbly and genuine. Room was ready early, with and a fan running to cool the room ( no air-conditioning in rooms, but air-conditioning in bar/dining rooms). Clean and comfortable room, comfortable bed, good shower. There appeared to be a good number of competent and friendly staff at all times in the public areas and during our stay, there was never a wait for service. The only disappointment was the evening meal. Offered a "special meal deal of a e course dinner for £26pp we were presented with a fairly restricted menu, which we chose not to go with, instead ordering from the full menu. Disappointingly, the menu essentially consisted of the standard English Pub choices, instead of that befitting the grandness of Bowden Hall. But worse, was the fairly poor standard of the meals. I had sea bass and it was dried out, tasteless and I could not even cut through the skin it was so "leathery". My wife had the lamb kofta which again was dry and of a disappointing standard. We were too tired to send the meals back and wait for a replacement, so ate the accompanying veg & side salad and went to bed. We had breakfast and again, ample staff levels ensuring no one was left waiting. The choice and standard was good, if a little limited, but quite enjoyable. Would we stay again? Definitely, we loved our stay and the staff - but we would go elsewhere for dinner.

Dear Graham, Thank you for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed the beautiful surroundings, found your room clean and comfortable, and appreciated the early check-in and thoughtful preparation with a fan. It’s also wonderful to know that Solveigna and the wider team made you feel so warmly welcomed, and that service throughout your stay was efficient and attentive. We’re pleased you enjoyed breakfast and overall had a positive experience with us. However, we’re very sorry to read your comments regarding your evening meal. This is certainly not the standard we aim to deliver, and we completely understand your disappointment with both the quality of the dishes and your experience with the menu offering. Your feedback has been shared with our kitchen and management teams for immediate review, as we take this very seriously and will be addressing it directly. We truly appreciate your honesty and are glad to hear that, despite this, you would choose to stay with us again. We hope on your next visit we can provide a much-improved dining experience to match the rest of your stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Joseph J. Families - Confirmed reviews ALL

Couldn't fault the welcome, the overall friendlyness of the staff and how they all treated us all with the utmost respect and warmth.

Dear Joseph, Thank you so much for your wonderful review. We are absolutely delighted to hear that our team made such a positive impact on your stay. Your kind words about the welcome you received, the friendliness of our staff, and the respect and warmth shown throughout your visit mean a great deal to us. We will be sure to share your feedback with the entire team, who will be thrilled to know they helped make your stay "beyond a 10 out of 10." Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Julie &. R. L. Couples - Confirmed reviews ALL

We stayed for our 40th Anniversary. All staff very attentive and welcoming.

Dear Julie and R., Thank you for your lovely review. We’re delighted that you chose to celebrate your 40th Anniversary with us and that you enjoyed a chilled and relaxed stay. It's wonderful to hear that our team made you feel welcome and well looked after throughout your visit. Congratulations on such a special milestone, and thank you for allowing us to be part of your celebration. We hope to welcome you back again in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Fiona/andrew M. Couples - Confirmed reviews ALL

All the staff were really friendly and kind. It would have been better if the accessible near the lift/stairs instead of nearly 3/4 the way down the corridor.

Dear Fiona and Andrew, Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and kind, and we'll be sure to pass your lovely comments on to the team. We also appreciate your feedback regarding the location of the accessible room. We understand that having a room closer to the lift and stairs would have been more convenient, and we're sorry for any inconvenience caused. Your comments are valuable and will be considered as we continue to review and improve the experience for guests requiring accessible accommodation. We hope to have the pleasure of welcoming you back again in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Stephen G. Couples - Confirmed reviews ALL

Hotel was welcoming, room was clean & breakfast was great. Stay was spoiled a little by an over sensitive security light outside our bedroom window (room 323) which lit up our room continuously during the night.

Dear Stephen, Thank you for your lovely review. We're delighted to hear that you enjoyed our beautiful location, found the team friendly and helpful, and appreciated the wide selection available at breakfast. It's also wonderful to know that our staff were able to ensure a smooth experience for both wedding guests and our regular hotel guests during your stay. We're pleased that you found your room clean and comfortable, but we're sorry to hear that the security light outside Room 323 disrupted your sleep. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your comments regarding the light and the effectiveness of the curtains have been noted and will be reviewed as we look for ways to improve guest comfort. Thank you again for your valuable feedback. We hope to welcome you back in the future for a more restful and enjoyable stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

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  • 506 reviews 5.8/10 Amenities
  • 481 reviews 9.3/10 Breakfast
  • 340 reviews 6.5/10 Cleanliness
  • 9 reviews 1.7/10 Wellness Area

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