Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,311 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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Mercure Gloucester Bowden Hall  Hotel - Image 3
Mercure Gloucester Bowden Hall  Hotel - Image 4

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,311 reviews

Customer review rating 4.5/5

Alison R. Friends - Confirmed reviews ALL

Dear Alison, Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us as part of the coach party. It’s especially pleasing to know that our team were friendly and attentive, and that we were able to cater so well for your dietary requirements. We really appreciate your kind words and hope to have the pleasure of welcoming you back again in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.0/5

David &. S. D. Couples - Confirmed reviews ALL

Dear David and S., Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel clean and well managed, and that our staff were friendly and helpful. It’s also good to know that you enjoyed the comfort of your bed. We’re sorry, however, that the fan was noisy and ineffective and that ventilation in the room was limited. We also understand your concerns regarding the lack of a lift and the steep stairs, particularly when staying on the top floor. As a historic building, the hotel does have these limitations, and we appreciate that this can be challenging for some guests. Thank you again for your honest comments. We’re sorry that these aspects affected your experience and will certainly take your feedback on board as we continue to improve the guest experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Chona A. R. P. Families - Confirmed reviews ALL

Dear Chona a. R. P., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.0/5

Xi /. R. P. /. V. D. H. Couples - Confirmed reviews ALL

Dear Xi, Thank you for your wonderful review! We’re delighted to hear that you received excellent service from our friendly and attentive team, and that you enjoyed meeting Biscuit! We’re also pleased that you found your room spacious and comfortable. We’re sorry, however, that the heat made your stay less comfortable, particularly with your room being on the fourth floor during the recent heatwave. We understand that the fan was not as effective as you would have liked, and we appreciate your suggestion regarding portable air conditioning. As a historic building, there are some limitations to what we can change, but we’re always looking at ways to improve our guests’ comfort, particularly during periods of very warm weather. Thank you again for your kind comments and constructive feedback. We hope to welcome you back again in the new future. kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.0/5

Stephen /. K. B. /. J. Couples - Confirmed reviews ALL

Dear Stephen, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed our location and grounds, found the room spacious and the bed comfortable, and appreciated how dog-friendly we are. It’s also good to know that you enjoyed the breakfast buffet. We’re very sorry, however, that other aspects of your stay fell short of expectations. We appreciate your comments regarding the lack of air conditioning, particularly during the heatwave, and we’re disappointed to hear about the quality of your dinner. Overcooked and dry food is certainly not the standard we aim to provide, and we will share your comments with our kitchen team. We’re equally sorry that the gluten-free options available to your wife were so limited. We understand how important it is for guests with dietary requirements to have a reasonable choice, and your feedback will be reviewed with our food and beverage team. Finally, we’re disappointed that you felt the hotel and rooms did not reflect a four-star standard. Your comments are valuable to us as we continue working to improve both the guest experience and the condition of our facilities. We hope we might have the opportunity to welcome you back and provide a stay that better reflects the standards we strive to achieve. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 400 reviews 9.6/10 Location
  • 1,028 reviews 6.8/10 Room
  • 1,184 reviews 9.5/10 Service
  • 28 reviews 5.7/10 WiFi
  • 505 reviews 9.2/10 Breakfast
  • 345 reviews 6/10 Cleanliness
  • 8 reviews 2.2/10 Wellness Area
  • 7 reviews 0.9/10 Pool

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