ibis budget Newport 2 stars

Customer review rating 4.1/5 3,380 reviews

ibis budget Newport
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+ 7 Services
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located just off the M4, with access to major road networks

  • Pet-friendly hotel, with on-site facilities

  • Free on-site parking for all hotel guests

  • Less than one mile from Newport train station

  • Continental breakfast, featuring juices, cereals and more

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Electric car recharging units
Catering
  • Snack & beverage machine
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP
newport
united kingdom

Tel: +441633859058

Fax: (+44)01633859072

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF INTL AIRPT At 43.29km / 26.9 miles

  • By train

    NEWPORT TRAIN STN At 1.93km / 1.2 miles

GPS :51.602131, -3.005546

Our accommodations

DOUBLE NEST - room with a large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

Accessible room with double bed and convertible sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 13 / 140 sq ft
Rooms

Our guest reviews for
ibis budget Newport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,380 reviews

tripadvisor

TripAdvisor Rating 3.5/5

732 reviews

Customer review rating 4.1/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Very grateful for a very clean quiet room, and very comfortable bed. The lighting was excellent.

Dear Ann, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Screaming neighbours at 9/10 o clock at night and weed

Customer review rating 4.1/5

Victoria Couples - 23/03/2020 Confirmed reviews ALL

Arrived at the room to find it very very small, the toilet was so low to the floor it was difficult to get to! The shower looked nice but as soon as you turn it on it’ll be all over the bed room floor because it was literally in the room with the bed. Bed was old, used and broken, the mattress was very hard with only one pillow each. No plugs near the bed, at this point the only good thing was the tv, finally get into bed only to have upstairs neighbours launch into fully fledged row with a dog whining and banging and slamming. That finally finished to have someone on our floor start smoking weed which starting in the early house and was still there when we left (as soon as possible) at just after 7.

Good stay

Customer review rating 4.1/5

Liz Business - 17/03/2020 Confirmed reviews ALL

Does what it says in the tin. No frills, no nonsense, just a bed for the night and a bite to eat in the morning. Great value and quiet despite its proximity to the flyover - good sound insulation!

Dear Roberts, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport Ibis Budget Newport

Disappointing

Customer review rating 4.1/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

No kettle in the room; control handle for heating had broken off. Strong smell of stale tobacco smoke in non-smoking areas. Absolute minimum of facilities. More like a prison than a hotel. Booking on website failed and I had to telephone to book.

Dear TOM R., Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Newport

A night at IBIS

Customer review rating 4.1/5

R A. Couples - 10/03/2020 Confirmed reviews ALL

The staff where very friendly and helpful on arrival. During the night somebody decided to let the fire alarm off. This was a false alarm, as we wear told at reception, but the alarm kept going of intermittently for a period of time. Not making it a very good night

Disrupted sleep

Customer review rating 4.1/5

Donna B. Families - 09/03/2020 Confirmed reviews ALL

The fire alarm went off at 01:30 and woke my two very young children who were then petrified to go back to sleep. Going downstairs to reception there were drunken men fighting and using bad language and with my two children it was not a very mice experience. The staff were friendly enough and the room was good but the overall experience I didn’t feel was that great

Good stay and comfortable bed

Customer review rating 4.1/5

P. R. Couples - 09/03/2020 Confirmed reviews ALL

I enjoy it every time we stay there and go location

Dear R. P., We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Davies Multi Site Manager Ibis Budget Newport

night before flight

Customer review rating 4.1/5

Anonymous Couples - 07/03/2020 Confirmed reviews ALL

room ok breakfast basic

Dear Susan, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Largely as expected

Customer review rating 4.1/5

Gary T. Solo - 06/03/2020 Confirmed reviews ALL

OK but would have been nice if beforehand I was made aware to bring shampoo, etc

Dear Gary, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, in our Ibis Budget hotels we do not provide shampoo/ gel as a standard. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Un-comfortable bed, but good otherwise.

Customer review rating 4.1/5

Anonymous Business - 04/03/2020 Confirmed reviews ALL

I have been to this hotel many times and had a good night's sleep, but this time I was in a room where the mattress was worn - out. It was sagging in the middle and felt like I was sleeping up hill.

Good value

Customer review rating 4.1/5

Jas Business - 04/03/2020 Confirmed reviews ALL

Good clean room, and good location. Smooth check-in . Does what it says on the tin.

Dear Jasbir, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Room was small but very clean, staff were friendly knowledgeable and helpfull.

Customer review rating 4.1/5

Peter A. W. Couples - 03/03/2020 Confirmed reviews ALL

The hotel was very clean , well placed for what we were doing, staff were very helpful, breakfast was good.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis budget Newport

Just right

Customer review rating 4.1/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Everything was fine

Dear JILL P., We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Davies Multi Site Manager Ibis Budget Newport
Customer review rating 4.1/5

Samham Couples - 02/03/2020 Confirmed reviews ALL

Great check in, made by Abraham. Lovely and clean room, with a very comfortable bed

Dear Sam We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Davies Multi Site Manager Ibis Budget Newport

you get what you pay for

Customer review rating 4.1/5

R W. Couples - 28/02/2020 Confirmed reviews ALL

Clean room comfy bed good value

Dear Richard, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Dreadful experience from start to finish - avoid

Customer review rating 4.1/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

I'm not even sure where to begin with this. On your website, this hotel looks shiny and lovely. In reality it is pretty grim. Stuffed underneath the M5 on the edge of an industrial estate with very little around it, the hotel itself is sad. Run down and a bit scruffy around the edges, the staff looked like they'd rather be anywhere but there, the room we stayed in was like a prison cell, barely enough room to move about, basic, noisy and with zero ventilation. I know you get what you paid for, but honestly, I would pay more to stay in a police cell. To top it all off, we woke up in the morning to find our works van had been broken into and £13k worth of gear had been stolen. The receptionist was particularly unhelpful when we told them, she shrugged her shoulders like it wasn't her problem and honestly it was almost like she was used to it happening. We requested access to your CCTV for the police, they did look....apparently, but after numerous phonecalls to chase, they said nothing could be seen - our van was parked just near the camera. Needless to say, we checked out that morning and we won't be back. Dreadful customer service, dreadful hotel. You really need to sort yourselves out!

Poor facilities

Customer review rating 4.1/5

Ceri H. Couples - 28/02/2020 Confirmed reviews ALL

Check in was quick and efficient however the first room we were allocated {room 8) had a musty smell. And the wet room floor was stained. We asked to move and were offered room 210. We accepted but the room was tiny with only two electric sockets in the far corner of the room away from any mirrors. The view of the street outside showed abandoned cars and caravans which I appreciate are out of your control. The title of budget hotel should have been a clue but out of the dozens of Accor Hotels I have stayed in this was the one that by far offered the least comfort. I felt the price of £6.65 for a bottle of beer from the fridge was rediculous as I have paid much cheaper in high end bars at your other hotels. The only positive was the shower which was powerful and hot. Sadly I shall not be making another booking at this hotel.

Good location. Clean and nice and warm.

Customer review rating 4.1/5

Anonymous Couples - 26/02/2020 Confirmed reviews ALL

As above.

Dear Debbie, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Good stay

Customer review rating 4.1/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

Enjoyable

Dear Alan, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

What we wanted

Customer review rating 4.1/5

Susan Couples - 24/02/2020 Confirmed reviews ALL

The room had everything we needed, with heating and lighting which worked without problem. The breakfast was good and available until late morning. It's extremely convenient for the M4 and we would use again in similar circumstances.

Dear Susan, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport
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