Dear Kylie, Thank you for taking the time to share your opinion with us. We are delighted to hear that you find our hotel clean and comfortable, and that our reception team has consistently made you feel welcome during your regular stays. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations on this occasion. We have spoken with our housekeeping management team to address your concerns and ensure that all staff receive the appropriate training to maintain our expected standards. We look forward to seeing you in the future for a better experience. Kindest regards, Noemi Alvarez, Ibis Budget Newport

Dear Maureen, We really appreciate your feedback. We are delighted that you found our staff so friendly and helpful during your stay. We also appreciate you highlighting the great value and convenience our hotel offers, and we are pleased our location worked well for your trip. Your kind words about our team mean a great deal to us. We are glad your overall stay left such a positive impression. We do hope to welcome you back on a future occasion. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Ian, Thank you for sharing such a valuable review. We are delighted that you found your room clean and comfortable, with an excellent shower and a bed that gave you a restful night. Our glazing and blackout blinds clearly helped you enjoy a good sleep, and we are glad you noticed the care we put into creating a quiet space. We are pleased that our location proved so convenient for your trip. We hope that we have the pleasure of welcoming you back in the future. Regards, Noemi Alvarez, Ibis Budget Newport

Dear Alistair, Thank you for this high rating. We are delighted that you found your room tidy and comfortable for your stay. It is great to know you enjoyed our continental breakfast buffet. Our team truly values making every guest feel welcome, so we are thrilled their helpfulness stood out during your visit. The entire team looks forward to welcoming you back for a future visit. Kind regards, Noemi Alvarez, Ibis Budget Newport

Dear Craig, We really appreciate this positive review of your recent visit. We are delighted that you had a comfortable short stay with us. Our team is glad your Silver loyalty membership and the ALL App made booking easy and your visit enjoyable. We look forward to welcoming you for another pleasant stay. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Ellys, Thank you for your feedback. We are pleased that your booking experience was straightforward and that they could assist you over the phone to secure the twin room you needed. However, we are sincerely sorry that some aspects of your stay fell short of your expectations. Your comfort is important to us, and we regret that you found the bedding not to your liking. Our reception team is always on hand to provide extra pillows upon request. The room temperature issue you encountered is unusual, as each room is equipped with an air cooling system, and heaters are available at reception on a first-come, first-served basis. We also regret that our daytime service felt unwelcoming, this does not reflect the warm hospitality we strive to deliver every day. We hope to welcome you back in the future. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Jillian, Thank you very much for your feedback. We are delighted that our team made you feel welcome with their helpful and friendly approach. We are sorry that the floor did not meet your expectations. Our housekeeping team works hard to maintain high standards every day, and we will share your comments with them to ensure extra attention is given. Nonetheless, we are glad you found our breakfast buffet excellent. We all hope to welcome you again. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Simon, Thank you for your positive feedback. We are delighted that you loved your stay with us. It means a lot that our team left such a warm impression, and we are glad the welcome drink met your expectations. We also value your loyalty as a Silver member and your enthusiasm for the ALL Accor programme. We all hope to welcome you back in the future. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Brett, It was a pleasure to receive your kind feedback. We are delighted you had an excellent stay with us and found our location convenient. It is great that you appreciated the cleanliness and tidiness of our hotel. The entire team look forward to welcoming you back on a future visit. Kind regards, Noemi Alvarez, Ibis Budget Newport

Dear Janice, Thank you for taking the time to share your thoughts. We are delighted that our team was so friendly and helpful, from the booking change to the ladies at reception. We are glad you enjoyed a clean, comfortable room and a great pizza at a fair price. We all look forward to seeing you again in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Dear William, Thank you for taking the time to share your feedback. We are delighted that your last-minute reservation and late check-in went so smoothly. Our team takes great pride in making every arrival easy, and it is wonderful that you found the bed comfortable and the room clean. Knowing that our staff made such a strong impression truly means a lot to us. We are pleased you noticed our high hygiene standards and the breakfast aromas, even though you had no time to sit down and eat. We look forward to welcoming you back. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Gordon, Thank you for sharing your point of view. We are pleased that you appreciated the complimentary WiFi and the cleanliness of your accommodation. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the room air cooling affected your comfort and that your arrival felt less welcoming than it should have. We hope you will consider staying with us again in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Dear Olivia, We are grateful for the time you took to review your visit to our hotel. We are glad you found the bed comfortable and enjoyed having tea and coffee in your room. It is also great that you noticed our recycling bins and the food waste bag, we really value guests who care about sustainability. We hope to have the opportunity to welcome you back in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Dear Thea, We are grateful for the time you took to review your visit to our hotel. We are delighted that you found your room comfortable, clean, and well priced. Our team always enjoys welcoming guests, so we are especially pleased that you left with such a warm impression. That said, we are sorry that the layout of the toilet caught you off guard. Nonetheless, we are thrilled that our staff made such a lovely impact on your stay. We will share your kind words with the whole team. We hope to have the pleasure of welcoming you back. All the best. Noemi Alvarez, Ibis Budget Newport

Dear Lynn, Thank you for writing a review. We’re pleased to hear that the location worked well for you. However, we apologise for the inconvenience caused by the issue with the toilet. We have made sure this has been brought to the attention of our maintenance team so that it can be checked and resolved. We hope to welcome you back. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Raven, We really appreciate your feedback. We are delighted that you found our hotel clean and our staff so lovely. It means a lot that you felt well looked after, especially when the receptionist helped sort out your booking date. Our team is also pleased you enjoyed the comfort of our beds and that the overall value suited your getaway perfectly. We hope that we may be able to welcome you back. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dear Philip, We appreciate you letting us know about your visit. We are delighted that you found our hotel easy to reach and park, and that our team made a lovely impression during your stay. It is also pleasing to know your room was clean and everything functioned properly. That said, we understand that as a budget hotel our offering is designed for practicality rather than leisurely comfort, and as you said this may not suit every guests’ needs. Nonetheless, we are glad you appreciated the value our hotel provides, with affordable rates that include free WiFi and complimentary parking. We hope to welcome you back soon! Best regards, Noemi Alvarez, Ibis Budget Newport

Dear Steve, Thank you for your valuable feedback. We’re pleased to hear that you found the bed comfortable, the shower satisfactory, and, most importantly, that our staff were friendly and pleasant during your stay. We’re sorry to hear that you found the room and communal areas dated. We appreciate your comments and will certainly take them into consideration. Regarding breakfast, we understand that a continental breakfast may not be to everyone’s taste, and we respect that you did not feel it represented good value for money. However, considering the current prices we believe that £8.50 for an all-you-can-eat continental breakfast with several choices offers reasonable value. That said, we appreciate that everyone has different preferences. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Regards, Noemi Alvarez, Ibis Budget Newport

Dear Rebecca, We really appreciate your feedback. We are delighted you appreciated our commitment to maintaining a clean and tidy atmosphere. Our team is pleased that the bed in your room met your expectations for comfort, helping you enjoy a restful stay. The welcoming attitude of our reception team is something we value greatly, and your recognition of their friendly approach means a lot to us. However, we are sorry if the exterior appearance and signage did not meet your expectations and if the internet speed was not as efficient as you would have liked. We always aim to ensure aspects like these do not impact your experience, and your comments will help us focus our attention where necessary. We hope to welcome you back in the future. Regards, Noemi Alvarez, Ibis Budget Newport