ibis budget Newport 2 stars

Customer review rating 4.1/5 3,579 reviews

ALLSAFE approved hotel

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ibis budget Newport
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+ 9 Services

Hotel extras

  • Located just off the M4, with access to major road networks

  • Pet-friendly hotel, with on-site facilities

  • Free on-site parking for all hotel guests

  • Less than one mile from Newport train station

  • Continental breakfast, featuring juices, cereals and more

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Electric car recharging units
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP newport
united kingdom

Tel: +441633859058

Fax: (+44)01633859072

Check-in from 15h00

Check out up to 12h00

  • By plane

    CARDIFF INTL AIRPT At 43.29km / 26.9 miles

  • By train

    NEWPORT TRAIN STN At 1.93km / 1.2 miles

GPS :51.602131, -3.005546

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Our guest reviews for
ibis budget Newport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,579 reviews

TripAdvisor Rating 3.5/5

745 reviews

Good value

Customer review rating 5.0/5

Steph Friends - 13/09/2021 Confirmed reviews ALL

Professional team, well managed hotel with good value rooms and breakfast.

Dear Steph, Thank you for sharing your experience. We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests. We can't wait to see you again. All the best, Noemi Alvarez, Ibis Budget Newport

Handy for a stopover on way to Pembrokeshire

Customer review rating 4.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

Very friendly receptionist both during day and night. Very handy for stopover to/from Pembrokeshire. Next to M4 junction but completely sound proofed so no traffic noise. Short Taxi ride into town or very friendly pub within walking distance.

Dear Guest, Thank you for sharing your experience. We are very pleased that we were able to exceed your expectations and glad to hear you enjoyed your stay. It would be a pleasure to welcome you back on another occasion. Best wishes, Noemi Alvarez, Ibis Budget Newport

Great location

Customer review rating 3.5/5

Goodie Business - 11/09/2021 Confirmed reviews ALL

Room daily cleaning excellent and you expect of Ibis budget but deeper cleaning not being done e.g. both fans were full of dust and obviously not cleaned in a long while. Reception OK

Dear Guest, Thank you for taking the time to give your opinion about your stay. It is great to know that you appreciated our location. We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. All of the team really hope to have the opportunity to see you on another occasion. Best regards, Noemi Alvarez, Ibis Budget Newport

Good location

Customer review rating 4.5/5

Stuart Business - 10/09/2021 Confirmed reviews ALL

Clean rooms staff friendly Basic but good value

Noemi Alvarez, Ibis Budget Newport

Good stay

Customer review rating 3.5/5

Amanda C. Couples - 08/09/2021 Confirmed reviews ALL

Easy check in, friendly service, comfortable and clean room and good breakfast

Dear Amanda, Thank you for sharing your experience. We are happy to know that you had a great experience with us. This inspires our team to continue upholding our high standards of service. It would be a pleasure to welcome you back on another occasion. Best wishes, Noemi Alvarez, Ibis Budget Newport

Dark and Dingy Exterior

Customer review rating 1.5/5

Stephen Families - 07/09/2021 Confirmed reviews ALL

It was late in the evening when I went to check in. The front door was locked with a sign saying to use the car park entrance. The car park entrance was impossible to find in the dark. There was actually another customer also searching for the car park entrance in order to check in. After 20 minutes we managed to get someone to help us. Not a good start.

Hi Stephen, Thanks for taking the time to give us your feedback. We regret any inconvenience caused by not finding the entrance to our parking. Our team is available 24/7 and would have been very happy to assist you. Kindest regards, Noemi Alvarez, Ibis Budget Newport

excellent hotel & staff

Customer review rating 5.0/5

Helen H. Couples - 07/09/2021 Confirmed reviews ALL

for a dog friendly hotel it was brilliant, very clean hotel & rooms. perfect base to visit family in Newport. Staff were very welcoming and pleasant.

Dear Helen, Thanks for your positive feedback. We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction from a recent guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. We can't wait to see you again. All the best, Noemi Alvarez, Ibis Budget Newport

It’s like a hostel

Customer review rating 2.0/5

Andy H. Friends - 06/09/2021 Confirmed reviews ALL

It might be cheap(ish) but it is like staying in a hostel. No carpet, toilet is in a cupboard and decor is very very dull.

Hi Andy, Thanks for taking the time to let us know your opinion of your stay. Unfortunately, it seems that we did not meet all of your expectations. We have taken note of your feedback and we will pass it to our design team. Kind regards, Noemi Alvarez, Ibis Budget Newport

Good location by m4

Customer review rating 1.5/5

Family O. 6. Families - 05/09/2021 Confirmed reviews ALL

Very outdated Very small rooms Shower in with the bedroom was hard with teenagers trying to shower The hole plaxe needs updating it was like going back in the 80's

Dear guest, We appreciate that you took the time to share your experience with us. Unfortunately, it seems that we did not meet all your expectations. We are sorry that you were not completely satisfied with the size of your room. Rest assured that we have duly noted your comment and will take this into consideration. Best regards, Noemi Alvarez, Ibis Budget Newport

Well located

Customer review rating 4.5/5

Sangeeta Couples - 05/09/2021 Confirmed reviews ALL

Well located , had a comfortable stay and commute to places planned during our stay. Friendly and helpful staff.

Dear Sangeeta, Thank you for posting this kind review about your recent visit. We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. Thank you once again. We can't wait to see you again! Best wishes, Noemi Alvarez, Ibis Budget Newport

Staff were amazing

Customer review rating 5.0/5

Rebecca Families - 04/09/2021 Confirmed reviews ALL

Staff were all lovely, from the cleaners through to the Reception team. Room was spotless and mattresses comfy. Breakfast also tasty. We had expected it to loud as next to the M4 but actually quite quiet.

Dear Rebecca, Thank you for sharing your opinion of your stay with us. We appreciate your kind words towards our front desk and cleaning team. It encourages us to continue to maintain the high standards of service we set ourselves. We look forward to welcoming you back in the future. Kind regards, Noemi Alvarez, Ibis Budget Newport

Well located

Customer review rating 4.0/5

Ceri Families - 02/09/2021 Confirmed reviews ALL

We have stayed here several times as it is convenient.

Dear Ceri, We are glad to receive such a positive review! A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We can't wait to see you again. All the best, Noemi Alvarez, Ibis Budget Newport

Needs refurbishment

Customer review rating 3.0/5

Anonymous Solo - 31/08/2021 Confirmed reviews ALL

Exactly what you'd expect from a low-budget hotel. Check-in and out was easy, the room was basic but it was still clean and in good working order. Overall, the room served the purpose of an overnight stop before onward travel the following day. However, there could be some money spent to improve the general look of the hotel and create a more modern atmosphere i.e. re-plaster and repaint the textured walls/ceilings instead of simply re-painting them, provide more than one double socket in the room (ideally provide bedside sockets with USB points), apply one-way privacy film to the bedroom windows that overlook the M5 to let in natural light but prevent the traffic from seeing you stepping out of the shower, etc. NOTE: If arriving late, the overflow car-park is EXTREMELY dark with some unsavoury characters lurking in and around it. It would be sensible to keep an area in the main carpark free for bag-drop off to avoid guests having to stumble around with their luggage and risk being mugged. Perhaps some parking in the main carpark could be reserved for guests who have confirmed they will be arriving late at night. Either-way, the lighting in the overflow carpark needs significant improvement. In summary, the hotel / room are fine as long as you have realistic expectations about what you get for the price.

Good Rooms At Budget Rates But Access Still Annoying

Customer review rating 3.5/5

Stephen A. D. L. Families - 31/08/2021 Confirmed reviews ALL

Good rooms, clean and well presented. Pleasant staff. Still annoying having to traipse long way throughj only open access door to car park side - Unpleasant if travelling without own vehicle and heavily laden with luggage, particularly in wet weather. May raise safety risk to solo female guests at night, so come on, Ibis! Covid's no longer an issue so pack in this super-paranoid drivel as though it were. Give us a break!

Does what it says in the tin

TripAdvisor rating 5.0/5

RobboxOswestry 31/08/2021 TripAdvisor review

Friendly welcome, clean and compact room with excellent shower and decent size tv. Entrance to the car park a bit difficult to find in the dark but good location just off the M4. Decent breakfast and surprisingly good coffee.

Conveniently located

Customer review rating 4.0/5

Anonymous Families - 30/08/2021 Confirmed reviews ALL

Pleasant stay, staff were very nice.

Dear Florian, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Budget Rates But Annoying Access To Hotel.

TripAdvisor rating 4.0/5

stephenlL6602CQ 30/08/2021 TripAdvisor review

Reasonable Budget rates but book well in advance as cheaper rates sell out early. Annoying if on foot as hotel access is still through rear car park door and this involves considerable traipse - unpleasant and unnecessary if laden with luggage and raining, and safety concern at night if solo woman guest. Come on, Accor. Covid's no longer an issue so say goodbye to this ongoing drivel.

Functional, friendly and fit for purpose

Customer review rating 4.5/5

Robbox Families - 29/08/2021 Confirmed reviews ALL

Friendly greeting on arrival, functional if a little tired room, great shower and a decent breakfast with some actually very good coffee. Great for a one-night stopover.

Dear ROBERT B., We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Could be cleaner. Car park didn't feel secure

Customer review rating 3.0/5

Tim Families - 26/08/2021 Confirmed reviews ALL

Just a quick overnight while travelling with a fully loaded car. We weren't comfortable with parking the car at the far end of the car park which looked dark. Also, despite being an Ibis Budget brand, the hotel still could have been cleaner. A bit mouldy in places and felt cheap

Dear TIMOTHY F., Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Great value

TripAdvisor rating 5.0/5

ianmorgan2021 Business - 23/08/2021 TripAdvisor review

Good location and motorway links Clean and comfortable Good protocol for covid Excellent value Staff were very helpful with our non U.K. personnel whom can not speak English a lot Great hotel for business and well run

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