ibis budget Newport 2 stars

Customer review rating (ALL Rating) 4.2/5 349 reviews

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Description

Hotel extras

  • Cost-effective hotel in South Wales with excellent transport links

  • Continental breakfast with tasty pastries and healthy options

  • Unfussy, modern rooms with free Wi-Fi and en-suite bathrooms

  • Just off the M4 and close to Newport attractions

  • Budget hotel near Newport train station and the city centre

Our accommodation(s)

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
United Kingdom

GPS:51.602131, -3.005546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  349 reviews

Customer review rating 4.0/5

Winston S. Friends - Confirmed reviews ALL

Friendly and helpful staff. Good car parking.

Customer review rating 5.0/5

David H. Couples - Confirmed reviews ALL

Always choose due to dog friendly option. Super friendly staff, comfy affordable rooms and awesome breakfast.

Customer review rating 3.5/5

Sheila G. Families - Confirmed reviews ALL

Overall we had a lovely stay. Staff were friendly and informative, the rooms were clean but unfortunately one thing did let it down which was two dirty/used mugs and spoons, wasn't that much of a big thing as we were able to wash the mugs/spoons in the sink.

Dear Sheila, Thank you very much for your feedback. We’re delighted to know you found our team welcoming and your room comfortable during your stay. Your kind words about our staff’s helpfulness are truly appreciated. However, we regret that some aspects of your room setup fell short of your expectations. Please know that our team is always available to address any concerns during your stay, and we appreciate your understanding as we maintain our standards of cleanliness. We look forward to the pleasure of welcoming you back. Best regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 1.5/5

Peter H. Couples - Confirmed reviews ALL

Rubbish because lift was out of order and not pre-warned

Dear Peter, Thank you for taking the time to share your feedback. We are pleased to hear your room met your needs and provided the essentials for a comfortable stay. That said, we sincerely apologize that your experience fell short in some areas. We understand the inconvenience caused by the lift being unavailable during your visit and regret that we did not communicate this in advance. Our team is committed to ensuring all facilities are operational and will take your feedback into account to improve our communication protocols. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 0.5/5

Nachiket D. Families - Confirmed reviews ALL

We booked our stay at Ibis Budget Newport for a family group of six, including young children and a senior family member with mobility issues. Unfortunately, the experience fell well below reasonable expectations. The most significant issue was that the lift was out of service throughout our stay. As a result, my mother, who has mobility difficulties, was forced to use the stairs. Had we been informed of this in advance, we would have cancelled the booking and made alternative arrangements. The lack of prior notification about such a critical facility failure is unacceptable. We had requested adjacent rooms because our group included both children and seniors, and it was important that the children could be easily supervised from nearby rooms. While the staff did their best to assist, the overall experience was severely impacted by a series of issues beyond their control. To make matters worse, the fire alarm was triggered multiple times, including late at night, causing considerable distress and anxiety for our children. We were later informed that these were false alarms. Being repeatedly evacuated or disturbed during the night significantly affected our stay and our ability to rest. The situation was further compounded by the unpleasant smell in the stairwells, which we were forced to use repeatedly due to the lift outage. During a busy holiday period, guests should reasonably expect basic facilities to be operational and the property to be maintained to an acceptable standard. I would like to acknowledge Helen and the rest of the team, who were courteous, professional, apologetic, and genuinely tried to help, including arranging complimentary breakfast as a gesture of goodwill (just for one night though). They were the only positive aspect of an otherwise disappointing stay. Given the combination of an unavailable lift affecting a mobility-impaired guest, repeated false fire alarms, poor conditions in the stairwell, and the lack of advance notice regarding these issues, I believe a full refund is justified. At the very least, I expect meaningful compensation or a substantial award of loyalty points to reflect the inconvenience, distress, and disruption experienced by my family.

Dear Nachiket, Thank you for your honest feedback. I am sorry to learn that aspects of your stay did not meet your expectations. We understand the inconvenience caused by the lift being out of service, particularly for your mother, as well as the disruption resulting from the fire alarm activations during your stay. Please be assured that we take your comments seriously. We will be contacting you directly regarding your request and to discuss this matter further. We hope you will consider staying with us again in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Other web-users rate our hotel

  • 319 reviews 8.5/10 Location
  • 706 reviews 6.3/10 Room
  • 661 reviews 9.5/10 Service
  • 25 reviews 9.3/10 WiFi
  • 444 reviews 4.9/10 Comfort
  • 392 reviews 6.7/10 Cleanliness
  • 166 reviews 6.2/10 Breakfast
  • 8 reviews 10/10 Sustainability

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