ibis budget Newport 2 stars

Customer review rating 4.1/5 3,460 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

ibis budget Newport
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+ 8 Services

Hotel extras

  • Located just off the M4, with access to major road networks

  • Pet-friendly hotel, with on-site facilities

  • Free on-site parking for all hotel guests

  • Less than one mile from Newport train station

  • Continental breakfast, featuring juices, cereals and more

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Electric car recharging units
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP newport
united kingdom

Tel: +441633859058

Fax: (+44)01633859072

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF INTL AIRPT At 43.29km / 26.9 miles

  • By train

    NEWPORT TRAIN STN At 1.93km / 1.2 miles

GPS :51.602131, -3.005546

Our accommodation(s)

DOUBLE NEST - room with a large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

Accessible room with double bed and convertible sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 13 / 140 sq ft
Rooms

Our guest reviews for
ibis budget Newport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,460 reviews

tripadvisor

TripAdvisor Rating 3.5/5

738 reviews

Staff were excellent

Customer review rating 4.5/5

Claire G. Families - 13/04/2021 Confirmed reviews ALL

Everyone was so kind and helpful. It felt like they would do anything to accommodate your stay.

Dear Claire, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with the team. We are really happy to hear that you enjoy your stay and the team was helpful to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Worst stay at the hotel

Customer review rating 3.5/5

Anonymous Couples - 11/04/2021 Confirmed reviews ALL

We have stayed at the same hotel on many occasions and this was the worst stay. I can understand that covid 19 restrictions may effect the service with staff on furlough, limited services and social distancing. The room was not as clean or well maintained as in previous visits. The toilet seat mounts were loose, the shower (usually the best out of all similar priced hotels around) lacked constant temperature , which meant adjusting the the lever during the shower, there was no hand towels, dust in places where there shouldn't have been dust, one hygiene bag which is wrong.

Well located

Customer review rating 4.0/5

Tim Solo - 09/04/2021 Confirmed reviews ALL

Needed to stay overnight in the area so stayed here. No frills but comfortable room, check in and other aspects well covered during COVID on. If needed would stay again

Dear Tim, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Fair stay

Customer review rating 4.0/5

M. E. Business - 06/04/2021 Confirmed reviews ALL

The price was good The free coffee idea is brilliant. I did not like the idea of cleaning the room once every 6 days ,

Dear E., We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us and please rest assure that we will retrained all our staff to avoid this kind of questions in the future. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Good stay

Customer review rating 5.0/5

Paul S. Business - 02/04/2021 Confirmed reviews ALL

Very pleased

Dear Paul, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Good stay

Customer review rating 5.0/5

David Business - 23/03/2021 Confirmed reviews ALL

Very pleased staff helpful

Thankfully open during Covid.

Customer review rating 3.5/5

Charley Business - 13/03/2021 Confirmed reviews ALL

Staff excellent, room not so!

Dear Michael, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Close to work

Customer review rating 4.0/5

Darren U. Business - 11/03/2021 Confirmed reviews ALL

Pleasant staff.clean rooms

Dear Darren, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Great Stay.

Customer review rating 4.5/5

Dave T. Business - 06/03/2021 Confirmed reviews ALL

Warm. Quiet.

Dear David, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Very poor experience

Customer review rating 1.5/5

Mr. D. T. Business - 04/03/2021 Confirmed reviews ALL

Very poor experience. Extremely basic hotel. Scruffy location. Electric car charge point not working. Despite online check in, I arrived in the morning (post NHS night shift) for my stay, to be told they were fully booked. I was offered the disabled room on the ground floor as a last resort. I asked the staff about the electric car charge system, the young receptionist told me it was free. But when I couldn’t initiate the charge, she subsequently told me she knew nothing about it and it was nothing to do with the hotel. Very disappointing as I had chosen to stay here for the electric car charge. Very poor service from the staff. Would never stay here again. Absolute shambles.

Really Good stay

Customer review rating 5.0/5

Tony G. Business - 21/02/2021 Confirmed reviews ALL

As always a very warm welcome from the staff. Helpful as always even in these difficult times. I was really " touched " by the "Happy Valentine's" message that I found on entering my room, and it shows how thoughtful your staff are. 10 out of 10 for making my stay a pleasant one.

Horrible

Customer review rating 0.5/5

Christopher Business - 18/02/2021 Confirmed reviews ALL

Horrible. Pictures on website don’t match reality. Room was tiny. Bathroom not cleaned properly. Toilet with strong smell of urine. A/C regulating knob was broken. Beds bend in banana shape. Breakfast... you got more satisfaction from tesco £3 meal deal. Choose anything else if possible.

Amazing

Customer review rating 5.0/5

Jordan Solo - 11/02/2021 Confirmed reviews ALL

Staff were really nice, had a really rough week with the house fire and could of felt more welcome after being turned away by a few hotels

Dear Jordan, We very much appreciate your comments regarding your stay at the ibis budget Newport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Well located but staff blunt and rude

Customer review rating 3.5/5

Ian L. Business - 10/02/2021 Confirmed reviews ALL

Stayed for work and although the hotel was well located just off the M4 I thought the staff both at check in and out were blunt and rude. I will do my best not to stop again.

Dear Ian, Thank you for taking the time to tell us about your experience at the ibis budget Newport. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your review. Sincerely, Noemi Alvarez Operations Manager Ibis Budget Newport

Poor check in

Customer review rating 2.0/5

M L. Business - 31/01/2021 Confirmed reviews ALL

Delayed check in as receptionist did not have confidence in my letter from my employer stating reason for stay and travel. She called the number on the letter and also her manager but still didn't know what to do and mentioned if the police come. In the end she decided to let me stay. Why on earth would I travel 4 hours in the snow to stay in a budget ibis if I wasn't working?

Hassle

Customer review rating 2.0/5

Andy Business - 27/01/2021 Confirmed reviews ALL

After having to move hotels late in the night due to disruptive people in a hotel we were currently in, we were told that we were unable to stay at this hotel. We had to ring our boss at 11pm to sort this out for us.

well located and great staff

Customer review rating 5.0/5

Colin P. O. B. O. O. E. Business - 31/12/2020 Confirmed reviews ALL

as usual everything was ok, and the staff are excellent.

Always welcome great staff good location for my work

Customer review rating 4.5/5

Mark A. Solo - 28/12/2020 Confirmed reviews ALL

Every time I stay at the ibis I feel welcome the staff are great, Niomi is always good to me by giving me the room I like it's nice and quiet which is what I need due to working nights, the cleaning staff are always very helpful if I need anything I just have to ask I have stayed in other ibis hotels but this is the best its like a family environment, and it was lovely to have a Christmas dinner before starting work. Thanks Mark

Customer review rating 4.5/5

Anonymous Business - 24/12/2020 Confirmed reviews ALL

Staff were nice but it wld have been nicer to have a kettle for a hot coffee its winter... inly for that reason I might not be back.

Well located for thieves

Customer review rating 1.5/5

Ian L. Business - 24/12/2020 Confirmed reviews ALL

I’ve stopped in better hospital rooms but expected this at the price in fairness. Waking up to my van being opened like a can of tinned fruit and the security guard shrugging his shoulders as though magic had happed when asking him for cctv another matteras he just wanted to get home after his shift of napping. If someone had been loitering in a car park during lockdown wouldn’t suspicion arise? The girls at reception at least offered an apology and the fact that they are working allowed 3*s

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