ibis budget Newport 2 stars

Customer review rating (ALL Rating) 4.2/5 346 reviews

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Description

Hotel extras

  • Cost-effective hotel in South Wales with excellent transport links

  • Continental breakfast with tasty pastries and healthy options

  • Unfussy, modern rooms with free Wi-Fi and en-suite bathrooms

  • Just off the M4 and close to Newport attractions

  • Budget hotel near Newport train station and the city centre

Our accommodation(s)

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Room 1

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
United Kingdom

GPS:51.602131, -3.005546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  346 reviews

Customer review rating 3.5/5

Simon G. Couples - Confirmed reviews ALL

Dear Simon, Thank you for choosing our hotel and for sharing your review. Your positive remarks about our staff’s helpfulness and the comfort of your bed are greatly valued. These aspects reflect our focus on essential guest needs. Still, we apologize for the concerns regarding room maintenance and value. We take such feedback seriously to ensure consistent quality. We hope to welcome you back in the future. Best wishes, Noemi Alvarez, Ibis Budget Newport

Customer review rating 3.0/5

John M. Couples - Confirmed reviews ALL

Dear John, Thank you for taking the time to share your feedback following your stay with us. We were disappointed to learn that several aspects of your visit did not meet your expectations, particularly the room layout, breakfast offering, WiFi connectivity, and the overall value for money. We have noted your comments regarding staff uniforms and name badges and will review this with the team to ensure guests can easily identify our staff members. Regarding the use of mobile phones at reception, sometimes these devices are used as part of our day-to-day operations to communicate with our housekeeping team and manage hotel services. However, we agree that this should not impact guest service, and all guests should receive prompt and attentive assistance. We also noted your comments regarding the recycling facilities in the room. As part of Welsh recycling regulations, hotels are required to provide separate bins for recycling. Signage is provided on the bins and food waste bag, although we will review whether this information can be made clearer for guests. While the room design and bathroom layout are part of the Ibis Budget’s concept, we appreciate that these features may not suit everyone’s preferences. Thank you once again for sharing your experience. Guest feedback helps us identify areas where we can improve. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 4.0/5

Richard B. Families - Confirmed reviews ALL

Dear Richard, Thank you for this high rating. We are delighted to hear you found our hotel to be excellent value and appreciated our team members who strive to make every stay comfortable. However, we sincerely regret the inconvenience caused by the lift issue during your visit. We look forward to seeing you again. Best wishes, Noemi Alvarez, Ibis Budget Newport

Customer review rating 4.5/5

Lyra P. Families - Confirmed reviews ALL

Dear Lyra, Thank you for taking the time to share your thoughts. We are thrilled you had a pleasant stay with us at ibis Budget Newport. It’s wonderful to hear our pet-friendly approach made your trip smoother. Our team takes pride in delivering warm service, and we’re glad you found the beds comfortable and the pricing reasonable. We look forward to welcoming you back. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 5.0/5

Jennie P. Couples - Confirmed reviews ALL

Dear Jennie, Please accept our sincere thanks for this glowing review. We are thrilled you enjoyed your stay with us at ibis Budget Newport. It’s wonderful to hear our team made you feel welcome and that storing your bicycles in the room added convenience to your trip. We’re also delighted you found our breakfast offering satisfying. We hope you will return again soon. Best wishes, Noemi Alvarez, Ibis Budget Newport

Other web-users rate our hotel

  • 312 reviews 8.5/10 Location
  • 696 reviews 6.3/10 Room
  • 643 reviews 9.5/10 Service
  • 22 reviews 9.5/10 WiFi
  • 437 reviews 5.1/10 Comfort
  • 382 reviews 6.8/10 Cleanliness
  • 170 reviews 6.4/10 Breakfast
  • 134 reviews 2.6/10 Amenities

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