ibis budget Newport 2 stars

Customer review rating (ALL Rating) 4.3/5 671 reviews

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Description

Hotel extras

  • ¤ Free WiFi

  • ¤ Private and free parking

  • ¤ 5 min. drive to the city centre

  • ¤ 12 miles from Cardiff Bay

  • ¤ Just off junction 26 M4

Our accommodation(s)

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
United Kingdom

GPS:51.602131, -3.005546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  671 reviews

TripAdvisor Rating  3.5/5  796 reviews

Friendly staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Spent two days at the hotel. Staff were friendly on arrival and I had no issues. Room was clean but small. Adequate for our needs. Our bathroom setup was strange with the sink in the room. No problems throughout our stay. Would stay again

Dear Guest, Thank you for taking the time to review your stay. We truly appreciate the kind words about your recent stay at our hotel. We are thrilled that you found our team welcoming, and that the cleanliness of your room contributed to a comfortable visit. Our staff works hard to ensure that all guests receive a warm reception and stay in a well-maintained environment. However, we understand that our unique bathroom layout, with the sink integrated into the room, may not be to everyone's preference. We are looking forward to welcoming you again. All the best! Noemi Alvarez, Ibis Budget Newport

Would not return

TripAdvisor rating 2.0/5

Angjan12345 TripAdvisor review

Arrived late at night with 2 small children found it very intimidating 2 ladies half dressed bare foot with duvet wrapped around them smoking in doorway Smelly rooms small dingy Homeless people wandering corridor Staff lovely breakfast ok Dogs off lead wandering around restaurant area while we ate

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to read that you stay did not meet your expectations. We take your concerns regarding the atmosphere at late hours and the presence of other guests in the common areas very seriously and we will look into it. ON the other hand, we are happy to read that you found our staff to be lovely and the breakfast to be satisfactory. Regarding the presence of pets in the restaurant area, we ensure that our pet-friendly policy is managed with the comfort of all guests in mind, and we apologize if this caused any inconvenience during your meal. Kind regards, Noemi Alvarez, Ibis Budget Newport

Set expectations low

TripAdvisor rating 1.0/5

Caroline W TripAdvisor review

Just spent one night in this hotel and wish I hadn’t! I paid £72 for a room without breakfast and it is one of the worst places I have stayed in terms of location, room and comfort. The hotel was used for an overnight stop for Cardiff University Open Day. The room is cramped, tinny sink by the bed, uncomfortable mattress and 1 pillow. Neither daughter or I had a good nights sleep. The hotel looks as though it is used for homeless people.

Dear guest, Thank you for taking the time to review your stay. We are sorry that your stay did not meet your expectations. We understand that the room was not as spacious as you might have liked and we apologize if the mattress and pillow provided did not contribute to a restful night's sleep. Best regards, Noemi Alvarez, Ibis Budget Newport

It was everything we needed

Customer review rating 4.5/5

Jeanette N. Families - Confirmed reviews ALL

Very accomodating when I had to re-arrange my room selection, nothing too much trouble. Pleasant staff, received a warm welcome.

Dear Jeanette, Thank you for such a positive review. We are happy to learn that our flexibility along with the warmth and professionalism of our staff, contributed to a positive experience during your stay. It is our pleasure to provide a hospitable environment where all guests feel welcomed and accommodated. We hope to see you again soon. Best wishes, Noemi Alvarez, Ibis Budget Newport

just what we wanted

Customer review rating 4.5/5

Ma M. Couples - Confirmed reviews ALL

very clean good price and good staff

Dear guest, Thank you for such a great review. It is wonderful to hear that your stay at ibis Budget Newport met your expectations. Our team strives to provide a welcoming and comfortable environment for all our guests, and your recognition of their efforts is very much appreciated. We look forward to a return visit from you in the future. Best wishes, Noemi Alvarez, Ibis Budget Newport

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Other web-users rate our hotel

  • 365 reviews 8.5/10 Location
  • 908 reviews 6.3/10 Room
  • 875 reviews 9.6/10 Service
  • 29 reviews 9.1/10 WiFi
  • 528 reviews 4.8/10 Comfort
  • 438 reviews 7.1/10 Cleanliness
  • 214 reviews 7.3/10 Breakfast

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