ibis budget Newport 2 stars

Customer review rating (ALL Rating) 4.3/5 347 reviews

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Description

Hotel extras

  • Cost-effective hotel in South Wales with excellent transport links

  • Continental breakfast with tasty pastries and healthy options

  • Unfussy, modern rooms with free Wi-Fi and en-suite bathrooms

  • Just off the M4 and close to Newport attractions

  • Budget hotel near Newport train station and the city centre

Our accommodation(s)

Hotel location

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
United Kingdom

GPS:51.602131, -3.005546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  347 reviews

Customer review rating 4.5/5

Amy M. Solo - Confirmed reviews ALL

The room was clean and smelt nice. The bed was comfortable and the room not to hot.

Dear Amy, Thank you for your positive feedback. We are delighted to know you had a comfortable stay at ibis Budget Newport. It’s wonderful that your room provided a pleasant environment and that the temperature met your needs. We are equally glad our team contributed positively to your experience. That said, we regret any inconvenience you encountered in the bathroom. Your observations are important, and we will review our maintenance checks to ensure everything meets our standards. We look forward to welcoming you back. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 5.0/5

Richard T. Couples - Confirmed reviews ALL

Low cost - Nice and clean, great staff, and secure.

Dear Richard, Thank you for your positive feedback. We are delighted that your stay with us met your expectations. It is wonderful to know you found our accommodations clean and secure, and that our team’s dedication made a positive impression. The entire team look forward to welcoming you back for a future visit. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 4.0/5

Gareth W. Couples - Confirmed reviews ALL

Usual for good facilities, always clean and tidy, helpful and welcoming staff.

Dear Gareth, We appreciate you sharing your comments with us. We are delighted that our location suited your needs and that you found our team welcoming and supportive during your stay. It was wonderful to hear that the cleanliness and helpfulness of our team contributed positively to your visit. We hope to have the occasion to welcome you back in the near future. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 4.5/5

Samantha S. Couples - Confirmed reviews ALL

Unfortunately I forgot to get their names but the two people who were working on the reception in the afternoon of Saturday 21st March 2026 were fabulous. Helpful, courteous and professional give them a raise immediately. I actually live in Newport but was staying at the hotel due to a function nearby and getting home afterwards as a disabled person. The Ibis Budget does not have a good reputation locally but I found it clean and quiet. The Mattress was super firm which I actually like so the bed was comfortable I do have some criticisms however. It was an accessible room but unfortunately the room was not that accessible. The doors into the hallway and to the room are heavy fire doors with a door closer on one of them. Im sure thats required under fire regulations but they are very difficult to open and hold open when you are a wheelchair user. They really need a push plate automated system to make it truly accessible. If I did not have my husband with me it would have been very difficult to get around. The bathroom floor is not grippy and was very slippy when wet. There was no shower chair which meant I had to shower in my wheelchair which is fine because its a manual chair but might be an issue for powerchair users. The shower controls were kinda grimy. Im assuming a build up of soap etc. There wasn't much temperature control it was very hot and I prefer a cooler shower. The floor space in the room itself made it a little difficult to manoeuvre around in the wheelchair but the lower shelf by bed, light controls etc were all great. Overall I would stay there again mostly because of the staff. But it would be good if Ibis would invest to make some improvements to improve accessibility.

Dear Samantha, We are grateful for the time you took to review your recent visit. We are delighted to hear that you had a positive experience with our reception team, your kind comments about their helpfulness, courtesy, and professionalism are truly appreciated, and we will make sure this is shared with them. It’s also great to know you found the hotel clean, quiet, and comfortable overall. At the same time, we sincerely appreciate you taking the time to highlight the accessibility concerns you experienced. We are sorry that certain aspects of the room and facilities did not fully meet your needs. Your comments regarding the doors, bathroom flooring, lack of a shower chair, and temperature control are very valuable, and we will review these points carefully with the relevant teams. We understand how important it is that our accessible rooms are fully practical and comfortable, and your feedback helps us identify where improvements are needed. Thank you again for your honest and constructive feedback. Kind regards, Noemi Alvarez, Ibis Budget Newport

Customer review rating 4.0/5

Emma J. Business - Confirmed reviews ALL

The ibis is basic but clean! The hotel staff were a particular highlight, they are so friendly.

Dear Emma, It was a pleasure to receive this review. We were happy to read that our team’s warm service made a positive impression and that Brian swiftly resolved the noise concern in your room. That said, we sincerely regret the oversight in your room’s cleanliness and will reinforce our checks to maintain our usual standards. We all look forward to seeing you again in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

Other web-users rate our hotel

  • 324 reviews 8.6/10 Location
  • 727 reviews 6.3/10 Room
  • 688 reviews 9.5/10 Service
  • 26 reviews 9.2/10 WiFi
  • 449 reviews 5/10 Comfort
  • 404 reviews 7/10 Cleanliness
  • 166 reviews 6.9/10 Breakfast
  • 7 reviews 10/10 Sustainability

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