ibis Brighton City Centre - Station 3 stars

Customer review rating (ALL Rating) 4.4/5 1,416 reviews

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Description

Hotel extras

  • Prime central location, steps from Brighton Station, seafront, and city attractions.

  • Modern, comfortable rooms with free Wi-Fi and amenities for a relaxing stay.

  • On-site bar and restaurant serving meals, snacks, and drinks all day.

  • Just a 10-minute walk from Brighton’s iconic seafront and beach attractions.

  • Pet-friendly rooms available, so your furry friends can join your Brighton stay.

Our accommodation(s)

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Room 1

Hotel location

ibis Brighton City Centre - Station

88-92 QUEENS ROAD, East Sussex
BN1 3XE BRIGHTON
United Kingdom

GPS:50.827802, -0.141454

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

ibis Kitchen serves a delicious breakfast buffet, as well as freshly prepared meals for lunch and dinner. Enjoy a relaxed, modern setting with friendly service, perfect for starting your day or unwinding after exploring Brighton.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,416 reviews

Customer review rating 2.0/5

Stephen R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that our team made you feel welcome, and we'll be sure to share your kind comments with them. We are sorry to hear that your stay did not meet your expectations, particularly regarding the air conditioning and the corridor.We strive to maintain a comfortable environment for all our guests, and I regret that we fell short in this instance. I will ensure that your feedback is shared with the team for further consideration. Thank you once again for your comments. We hope you will allow us the opportunity to serve you better in the future. Best regards, Daniela ibis Brighton City Centre - Station

Customer review rating 1.5/5

Lily-rose T. Couples - Confirmed reviews ALL

Dear Lily-Rose, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Cleanliness is one of our highest priorities, so we are disappointed to learn that your room was not prepared to the standard we aim to provide. Your comments regarding the bathroom, bed and other areas have been shared with our housekeeping team so they can be investigated and addressed. We also sincerely apologise for the unexpected interruption to the water supply during your stay. During this time vital maintenance works were taking place, but we understand how frustrating this would have been, particularly during the warm weather, and appreciate your patience while the issue was being resolved. We're pleased to hear that you enjoyed our central location. Situated next to Brighton's main train station and within easy walking distance of the seafront, The Lanes, shops, restaurants and many of the city's attractions, our hotel is an ideal base for exploring everything Brighton has to offer. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity to provide you with the high standard of stay we strive to deliver. Best regards, -Chris, Team leader

Customer review rating 2.5/5

Andrew B. Solo - Confirmed reviews ALL

Dear Mr B., Thank you for taking the time to share your feedback, and first of all, thank you for your continued loyalty as one of our Platinum members. We genuinely value your support and are sorry to learn that your stay did not meet your expectations. Please accept my apologies for the confusion regarding the air conditioning. During the recent UK heatwave, our air conditioning system, like those in many buildings, has been operating under exceptional demand. I'm pleased that our team was able to relocate you to a more comfortable room, although I appreciate this should not have been necessary. With regards to the identification request, whilst we cannot comment on the procedures followed by other hotels, our hotel operates a strict policy of verifying guest identification at check in. This is in line with our internal procedures and is in place to help protect both our guests and the hotel. I appreciate this may have been an inconvenience, and I apologise if this was not communicated as clearly as it should have been. I am sorry that your overall impression of our customer service was disappointing. Your comments have been shared with the team so we can improve the way we communicate with our guests, particularly when dealing with situations such as the recent heatwave. Thank you again for your feedback and your continued loyalty. We do hope to have the opportunity to provide you with the experience you expect from us on your next visit. Best Regards Jakub Makuchowski General Manager

Customer review rating 5.0/5

Beata K. Families - Confirmed reviews ALL

Dear Beata, Thank you for your kind review. We are so please to read that our team was exceptional and friendly and you were able to relax. We hope to offer you the same service next time you visit us. Kind Regards, Eszter - F&B Supervisor.

Customer review rating 5.0/5

Tracey G. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location and breakfast offerings. We apologize for any inconvenience caused by the lift being out of service and appreciate your understanding. We hope to welcome you back soon. Best regards, Daniela ibis Brighton City Centre - Station

Other web-users rate our hotel

  • 1,866 reviews 9.7/10 Location
  • 2,098 reviews 6.8/10 Room
  • 1,906 reviews 9.2/10 Service
  • 32 reviews 7.1/10 WiFi
  • 953 reviews 6.7/10 Cleanliness
  • 642 reviews 7.3/10 Breakfast

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