Dear Guest, Thank you for your review! We're pleased to hear that you had a comfortable stay and found our team friendly and helpful. We appreciate your feedback, as it helps us continue to improve. We hope to have the opportunity to welcome you back to Brighton again in the future. Kind regards, Eszter

Dear Stevie, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you found our location so convenient, particularly being right next to Brighton train station, and that our team made such a positive impression throughout your stay. It’s especially pleasing to hear that our colleagues were consistently friendly, helpful and professional, and that you appreciated being able to store your luggage before check-in and after check-out. We’re sorry that the first room was affected by noise from the air conditioning and the surrounding area. We’re glad you spoke to our team and that we were able to move you to a more comfortable room without difficulty. We appreciate your additional comments regarding the room facilities, coat hooks, power sockets and lift signage, and will share these with the relevant teams as useful suggestions for improvement. We’re also pleased that you found the hotel clean, the bed comfortable and the facilities convenient for your stay. Our central location makes us particularly well suited to guests travelling by train, with Brighton’s shops, restaurants, seafront and attractions all within easy walking distance. Thank you as well for your comments regarding recycling and our sustainability information. We appreciate you taking the time to highlight this and will share your suggestions with the team. It was a pleasure to welcome you, and we hope to see you again on your next visit to Brighton. Warm regards, Alice

Dear Lilian, Thank you for your excellent review and for taking the time to share your experience. We’re delighted to hear that you had a great short stay and found our hotel ideally located for enjoying Brighton and getting around the city easily. Our central position next to Brighton train station makes it a convenient base for exploring the town, with the seafront, shops, restaurants and attractions all within easy reach. It’s wonderful to see that you were particularly pleased with your accommodation, cleanliness, Wi-Fi and smooth check-out, as well as our team and overall value for money. We’re sorry that you felt our bar prices were too high. We appreciate your feedback and will certainly share your comments with the relevant team. We hope this didn’t detract too much from an otherwise enjoyable stay. Thank you again for choosing to stay with us, and we hope to welcome you back to Brighton for another great visit. Warm regards, Alice

Dear Christopher, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the comfort of your room, particularly the towels, pillows, linen and mattress, and that you found everything immaculate. It’s also wonderful to see that you rated our team, check-in, check-out and Wi-Fi so highly, and that you would recommend us 10/10. We’re sorry for the disappointment regarding your late check-out. Late check-out can be arranged up to 5pm, subject to availability, and unfortunately on the day of your departure we were only able to extend this until 3pm. We completely understand that this was frustrating when you had seen the 5pm option when booking, and we appreciate your understanding. We’re pleased that you otherwise had such a positive stay. Our central location next to Brighton train station also makes us a convenient base, whether you’re visiting for business or taking some extra time to explore the city. We hope to welcome you back to Brighton again soon. Warm regards, Alice

Dear Safraz, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and that you felt there were several aspects of your experience that could have been better. We’re pleased, however, that you found our team helpful, and we appreciate you recognising their efforts. We’re also sorry that you experienced issues with the Wi-Fi connection, and we’ll share this feedback with our team. As your review doesn’t provide specific details about what went wrong with the accommodation, check-in and check-out, we would welcome the opportunity to understand more about your experience and investigate further. Our aim is to provide clean, comfortable and convenient accommodation in the heart of Brighton, right next to the main train station, so we’re disappointed that we didn’t deliver this for you on this occasion. We hope you might consider staying with us again and allow us the opportunity to provide a more positive experience. Warm regards, Alice

Dear Lucy, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, appreciated having three beds in the room and found our team pleasant and helpful. We are very sorry to hear about the ongoing issue with the toilet and the disruption this caused throughout the night. We understand how frustrating it must have been to have to use the toilets in reception and to be disturbed by the running water. While we are pleased that our team attempted to assist, we recognise that the temporary fix was not sufficient and that the issue remained unresolved. Your comments will be shared with our maintenance and management teams so that the matter can be reviewed and appropriate action taken. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future. Best wishes, Luke Reception Supervisor

Dear Catherine, Thank you for taking the time to share such detailed and constructive feedback. We are delighted to hear that you appreciated our excellent location next to Brighton Station, as well as the spacious rooms, modern showers, air conditioning, lifts, friendly team, breakfast offering, 24-hour reception and catering options, and luggage storage facilities. We appreciate your comments regarding the reception and dining areas, particularly the limited space and layout during busy periods. Your feedback regarding lift access and the possibility of non-guests entering the lift will also be shared with our management team for review. We are particularly concerned by your comments regarding the damaged window lock in room 617. Guest safety is extremely important to us, and we will ensure this is brought to the immediate attention of our maintenance team so that the window and locking mechanism can be inspected and made safe. We also appreciate your detailed feedback regarding the bathroom cleanliness, shower curtain, water pressure, additional charging points and bedside storage, as well as the need for privacy at the window. These comments will be shared with the relevant teams for consideration. Thank you again for highlighting these areas. Your feedback is valuable in helping us identify where improvements can be made, and we hope to have the opportunity to welcome you back to Brighton in the future. Best wishes, Luke Reception Supervisor

Dear Pal, Thank you for your review. We are delighted to hear that you enjoyed our convenient location and found our team polite and helpful. We appreciate your feedback regarding the location of the power sockets in relation to the beds. We understand that this can become inconvenient during longer stays, particularly when charging phones and other devices, and your comments will be shared with the relevant team. Thank you again for taking the time to share your feedback. We hope to welcome you back to Brighton again soon. Best wishes, Luke Reception Supervisor

Dear Serana, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our staff was able to accommodate your early check-in, and we appreciate your recognition of their efforts to enhance your experience. We are looking forward to welcome you back to our hotel. Best regards, ibis Brighton City Centre - Station

Dear Mark, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you had a very pleasant stay overall, found our team friendly and the hotel clean. We are sorry to hear about the issues you experienced with the draught beer. We understand how disappointing this must have been, particularly when you had to purchase bottled beers instead and subsequently felt unable to use the bar. We appreciate your comments regarding the gas and the team's knowledge of the draught system, and your feedback will be shared with the relevant management team so the matter can be reviewed and appropriate training provided. Thank you again for your constructive feedback. We are pleased that you otherwise enjoyed your stay and hope to have the opportunity to welcome you back to Brighton again in the future. Best wishes, Luke Reception Supervisor

Dear Janis, Thank you for taking the time to share your feedback. We are pleased to hear that you found the main areas of the hotel clean. We are sorry to hear about the cobwebs in the corners and the concerns you noticed regarding the ceiling in room 208. We appreciate you bringing this to our attention, and your comments will be shared with our housekeeping and maintenance teams so these areas can be inspected and addressed. We also apologise that the shower pressure did not meet your expectations. Your feedback is valuable and will be taken into consideration as we continue to improve the guest experience. Thank you again for bringing these matters to our attention. We hope to welcome you back to Brighton again in the future. Best wishes, Luke Reception Supervisor

Dear Elena, Thank you for your lovely review. We are delighted to hear that you enjoyed our convenient location close to the railway station and within easy reach of the city centre and seafront. It is also wonderful to know that you found your room clean and well equipped, and that our team were very friendly. Thank you for your recommendation. We truly appreciate your kind feedback and hope to welcome you back to Brighton again soon. Best wishes, Luke Reception Supervisor

Dear Guest, Thank you for your review. We appreciate your feedback regarding the room and understand your comments about the bathroom pod design. We are sorry to hear about the issue with the draught beers at the bar. We are pleased that our bartender was able to apologise and offer bottled beers as an alternative, and we will share your comments with the relevant team for review. Thank you again for taking the time to share your feedback. We hope to welcome you back to Brighton again in the future. Best wishes, Luke Reception Supervisor

Dear Keith, Thank you for your wonderful review. We are delighted to hear that you enjoyed your spacious, clean and well-maintained room and appreciated the air conditioning. It is also great to know that you enjoyed our excellent breakfast and found our team polite and helpful. We are especially pleased to hear that you would stay with us again. We look forward to welcoming you back to Brighton again soon. Luke Reception Supervisor

Dear Ann, Thank you for your lovely review. We are delighted to hear that you enjoyed our excellent location, just a couple of minutes' walk from Brighton Station. It is also wonderful to know that you found your room clean and well appointed, and that our team were helpful and informative throughout your stay. We truly appreciate your kind feedback and hope to welcome you back to Brighton again soon. Best wishes, Luke Reception Supervisor

Dear Keith, Thank you for your lovely review. We are delighted to hear that you found your room clean and functional and that you had great interactions with our team throughout your stay. We truly appreciate your kind feedback and hope to welcome you back to Brighton again soon. Best wishes, Luke Reception Supervisor

Dear Roger, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and found our staff friendly and efficient. We look forward to welcoming you back for a another stay in the future. Best regards, Daniela ibis Brighton City Centre - Station

Dear Amanda D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Alice

Dear Martin, Thank you for taking the time to share your feedback. We are very sorry to hear that you slipped while leaving the bathroom and understand how concerning and uncomfortable this must have been. We also appreciate your comments regarding the bathroom design, noise from neighbouring rooms and toilet flushing, as well as the issue with casting to the TV. We understand that these aspects affected your overall experience, and your feedback will be shared with the relevant teams for review. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to provide you with a more comfortable experience in the future. Best wishes, Luke Reception Supervisor