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ibis Styles Haydock Hotel 3 stars

Customer review rating 4.2/5 2,516 reviews

ALLSAFE approved hotel

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ibis Styles Haydock
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+ 12 Services

Hotel extras

  • Near the A580 and junction 23 of the M6

  • Two miles away from Haydock Park Racecourse

  • St. Helen's World of Glass 13 minutes drive away

  • Access to the bright lights of Liverpool and Manchester, two of the UK's most vibrant cities

  • Modern meeting and event spaces for up to 70 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

ibis Styles Haydock

4 Galway Crescent
Piele Road Haydock
WA110GR haydock
united kingdom

Tel: +441942290040

Fax: (+44)1942290045

Check-in from 14h00

Check out up to 12h00

  • HTL BUSES :  602 603 HAYDOCK

  • By plane

    JOHN LENNON AIRPORT At 24km / 15 miles

  • By train

    HAYDOCK At 1.61km / 1 miles

GPS :53.472403, -2.665

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

The Queen

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

The Duet

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

The Family

Accessible room
  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
Rooms

Our restaurants and bars

IBIS STYLES RESTAURANT

Type of cuisine: Brasserie

Settle yourself into our relaxed, open-plan dining area and we'll take care of the rest. Offering a varied menu with the warmest welcome, our on-site brasserie is the perfect spot for a quick refuel or a longer, lazier experience over several courses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS STYLES BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 102

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Styles Haydock

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,516 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,028 reviews

Well located

Customer review rating 2.5/5

John D. Business - 26/03/2021 Confirmed reviews ALL

Because there was nowhere to lounge on an evening, the resources in the room is very important. The TV guide wasn't working and having to book slots for food could work better. I had no food since 12 pm and had a slot for 6.15, which with being type I diabetic is not very helpful. If I stay next time, I will know to call off at a local shop for a sandwich. I will query whether the machine latte is worth £2.70; filling only a third of the paper cup. The hotel was clean and comfortable and the staff were polite and helpful.

Dear Lesley, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Obviously these are unprecedented times and for your safety and the safety of all our guests we comply fully with the government guidelines. Please be assured had you made any of my team aware of your medical condition, they would have discreetly made you a priority and arranged for you to eat as soon as a meal could be prepared. Dinner service times are set to met the demand we expect but we have 24hr options and we are always flexible. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope you will stay with us in the future and please feel free to send us an email before hand and we can make arrangements to send you the menu, we normally have a Chef in from around 4pm but we are all very capable and more than happy to accommodate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Miller General Manager

Well located

Customer review rating 4.0/5

Clive S. Families - 25/03/2021 Confirmed reviews ALL

The only problem we had was the bed was hard, so we didn't get a good night's sleep, breakfast was nice.

Great staff, good food, big car park

Customer review rating 4.5/5

Jim C. Business - 20/03/2021 Confirmed reviews ALL

The staff are the best bit about the hotel. Always cheerful and helpful. Good sized car park with easy access to the main road. Bright, clean and well appointed rooms and bathrooms

Terrible night's sleep

TripAdvisor rating 1.0/5

ScouseMouseUK Family - 16/03/2021 TripAdvisor review

Stayed as a family of 3 in 2 rooms. Single beds were so tiny was worried we would fall out of them. Worse still was the ROCK HARD mattress and pillows. Room stank of cigarettes. We stayed here as was travelling from Hamshire to attend my mum's funeral next day so wanted a good night's sleep. We all slept badly and woke aching from the ridiculously hard mattress and pillows. We need to make a return trip but will be staying elsewhere. Made an emotional day worse through lack of sleep.

Dear ScouseMouseUK, firstly I am sorry to read about the loss of your Mother, please accept our condolences. I am sorry to read that you did not have a comfortable night and there were issues with the room, I am sure had you made the team aware they would have offered you a change of room, please be assured that this is not our normal standards and I am genuinely sorry that we were not able to make you comfortable at such a sad and difficult time. Kind regards Marie

Terrible night's sleep

Customer review rating 1.5/5

Anonymous Families - 14/03/2021 Confirmed reviews ALL

Stayed here overnight for mum's funeral the next day. Booked 2 rooms for me, husband and son and we all had a terrible nights sleep. I don't know what on earth is going on with those pillows but they were all literally rock hard. Mattress was also rock hard. We stayed here overnight specifically to get a good night's sleep for the funeral next day. Very disappointed and made a very upsetting and emotional day even worse through lack of sleep and aching from uncomfortable bed.

Excellent staff and service but rooms don’t measure up

Customer review rating 4.0/5

Jt Solo - 02/03/2021 Confirmed reviews ALL

The staff were excellent, especially Natalie who had a wonderfully warm welcome and was so extremely helpful. Food at dinner and breakfast was enjoyable and good value. The room however was a bit of a let down, maybe acceptable at current low rates but wouldn’t like to think I was being charged regular pricing. The bed was made with linen which should have been rejected with large visible holes in the top of the duvet cover. The bathroom floor was in severe need of some maintenance to replace broken tiles and missing grout. Whilst the feature wallpaper, headboard and bedside lights theming the room around horse racing showed there had been some thought out into the original room design the rest of the room experience was bland, cold and lacking. Overall room 2/10 Staff and service 10/10

Dear Justin, Thank-you for taking the time to review your recent stay and I will ensure Natalie is aware of your recognition of her service she will be delighted. I am sorry to read about the issue with your bedding and the bathroom, I have raised it with housekeeping and maintenance and I will ensure the issues are addressed, please accept my apologies. Once again your feedback is appreciated and I hope we will have the opportunity to welcome you back. Sincerely, Marie Miller General Manager

Excellent staff

Customer review rating 5.0/5

Karen B. Business - 28/02/2021 Confirmed reviews ALL

As usual everything and everyone were brilliant. Special thanks this time to Diane who saw I'd booked in and booked my dinner slot for my first night. Really appreciate that I can get my dinner any way.

Bad stay

Customer review rating 0.5/5

Don A. Business - 15/02/2021 Confirmed reviews ALL

Sink blocked shower didn’t work properly. Heating on full blast couldn’t turn down. Breakfast cheap and couldn’t choose what you wanted. Noisey

Dear Don, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Miller General Manager
Customer review rating 0.5/5

Richard S. Business - 05/02/2021 Confirmed reviews ALL

i got moved from my first room because it was disgusting dust every where, sheets looked dirty curtains has grubby stains all over them. so they moved me to another room and again dust and when I complain they tell me it due to cleaners being furloughed, what a crock of shite, so I said totally unacceptable to think that its ok for guest to stop in a room with dust especially with covid 19 and checked out to find another hotel and can honestly say I will not be stopping there again nor will our company be putting any staff in an ibis hotel again

Dear Richard, Thank-you for taking the time to review your recent experience, again please accept my apologies. The issues have been raised with the housekeeping company and we will endeavor to have every room checked. Sincerely, Marie Miller General Manager

Good location for work

Customer review rating 5.0/5

L Business - 23/01/2021 Confirmed reviews ALL

Good all round stay

Dear Leslie, We very much appreciate your comments regarding your stay at the ibis Styles Haydock. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle

Adequate

Customer review rating 3.0/5

David B. Families - 09/01/2021 Confirmed reviews ALL

Limited

Dear David, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss the issues you have raised with our housekeeping and maintenance departments and please accept my apologies for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Miller General Manager

Crap

Customer review rating 0.5/5

Brian P. Business - 09/01/2021 Confirmed reviews ALL

Total Crap with poor distasteful rooms and substandard service

Dear Brian, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would be grateful if you could take a few moments to elaborate on your comments and scores. In what way were the rooms distasteful? Your check in was rated as 1 out of 10 did you experience an issue? What was your experience regarding food service? Given the current situation what was your expectation? You say you were put next to a service room can you elaborate on this? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Miller General Manager

A very grim Christmas

TripAdvisor rating 1.0/5

michaelwilliamhodges 29/12/2020 TripAdvisor review

We booked a family room for Xmas Day so we could see relatives. Unfortunately the room had a double bed but then two broken camp beds with thin mattresses on them. There was no room around the beds to actually move safely. It was clearly not a family room. There was no way the kids would have been able to sleep in them so we had to find them last minute accommodation with a family member. The room itself was quite dirty - handprints on the windows and dirty finger prints too. We were on floor 2 which smelled incredibly strongly of cannabis. Next doors television was so loud we decided not to bother putting ours on. The noise of other guests continued late into the night. It was a waste of money and we will never stay there again.

Comfortable nights sleep

Customer review rating 4.0/5

Philip D. Families - 28/12/2020 Confirmed reviews ALL

Night security not wearing mask when we entered. Everything ok in room apart from leak on radiator valve which was reported to staff in the morning on departure ( room 206)

Well located

Customer review rating 0.5/5

Kate Solo - 24/12/2020 Confirmed reviews ALL

Arrived to find cleaning still in progress, not a problem but all the dust outside my door. On entering I found the room to stink of a musty smell, possibly from pets but very offensive.the net curtains were terrible with a cigarette burn and creased beyond acceptability.

Dear KAThryn T., Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01… or alternatively my email is re… Sincerely, Michelle Reception Manager

Friendly, helpful staff.

Customer review rating 4.5/5

C C. Couples - 23/12/2020 Confirmed reviews ALL

It was a great experience with great friendly staff.

Dear C C., We very much appreciate your comments regarding your stay at the ibis Styles Haydock. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle

Brilliant

Customer review rating 5.0/5

Anonymous Business - 22/12/2020 Confirmed reviews ALL

Really good experience. Staff where friendly and helpful. Room was so clean. One and only thing is there is no extra pillows in the rooms

Dear Dan W., We very much appreciate your comments regarding your stay at the ibis Styles Haydock. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle

Excellent - very efficient and friendly reception staffed by "real" people. (i.e. no just reciting from customer service training manual)

Customer review rating 5.0/5

Ken H. Business - 21/12/2020 Confirmed reviews ALL

Excellent - very efficient and friendly reception staffed by "real" people. (i.e. no just reciting from customer service training manual. This trip should also complete my stays for "Gold" status in 2020.

Dear Ken, We very much appreciate your comments regarding your stay at the ibis Styles Haydock. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We like that our staff bring their own personality and think that this provides a more unique style of customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle

Pleasant staff

Customer review rating 4.0/5

Jane Couples - 20/12/2020 Confirmed reviews ALL

Felt safe and welcomed

Dear Jane, We very much appreciate your comments regarding your stay at the ibis Styles Haydock. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle

Reasonable stay

Customer review rating 3.0/5

Mark R. Business - 17/12/2020 Confirmed reviews ALL

This was my second stay. Stayed in 203 first time 306 this time. Room faced main road lot if traffic noise! The room was not as clean. Coffee splashes on wall. Will request room not facing road next time. Staff very friendly and helpful which made the stay reasonable.

Dear Mark, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle

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