ibis Styles Haydock Hotel 3 stars

Really good reception from the team and again looked after well over breakfast. Room was comfortable and clean.

Hotel is very handily placed for access to the M6. The room was pleasant, apart from some broken and loose tiles and grouting on the bathroom. Breakfast was good, but there was only one staff member covering both reception and breakfast service - under the circumstances she did very well ! We may have had dinner on the hotel had it been made more obvious when we arrived that this was available!

The staff are welcoming. The rooms are clean and functional.

Check in was quick. Rooms were spotless. Staff were very helpful. Good location for St Helens

Very good staff helpful hotel clean and breakfast good

Great nights stay and great breakfast , worth every penny . Will be staying again on my next trip to races

An excellent all round hotel conveniently located just off the M6. The staff were both friendly and efficient. The room was clean and well equipped. I often use this hotel to break up a long journey.

Noisy room from traffic noise, room decor very tired in redecorating.

Excellent location, marvellous staff, good room, everything you would need for your stay. Lovely breakfast.

Peaceful night in, but no comfortable chair to sit at the desk

Stayed as a family of 3 in 2 rooms. Single beds were so tiny was worried we would fall out of them. Worse still was the ROCK HARD mattress and pillows. Room stank of cigarettes. We stayed here as was travelling from Hamshire to attend my mum's funeral next day so wanted a good night's sleep. We all slept badly and woke aching from the ridiculously hard mattress and pillows. We need to make a return trip but will be staying elsewhere. Made an emotional day worse through lack of sleep.

We booked a family room for Xmas Day so we could see relatives. Unfortunately the room had a double bed but then two broken camp beds with thin mattresses on them. There was no room around the beds to actually move safely. It was clearly not a family room. There was no way the kids would have been able to sleep in them so we had to find them last minute accommodation with a family member. The room itself was quite dirty - handprints on the windows and dirty finger prints too. We were on floor 2 which smelled incredibly strongly of cannabis. Next doors television was so loud we decided not to bother putting ours on. The noise of other guests continued late into the night. It was a waste of money and we will never stay there again.

Really clean and nice hotel. Smart functional room and pleasant staff. People were following mask guidelines. Only problem was the late night revellers outside the hotel (which is in a quiet residential neighbourhood) laughing, chatting and dicking about outside until about half one in the morning. I realise not everyone was going to be on a work trip and it’s the weekend but there’s a reasonable expectation to get some sleep beyond midnight. This isn’t necessarily the fault of the hotel but it would put me off staying again.

We have visited on a few occasions, but this was the first during the Covid 19 restrictions period. Social distancing measures were in place and worked well , making it feel safe. The only low point was breakfast. We had not booked the breakfast as we normally really enjoy the buffet breakfast which we knew, due to restrictions, would not be served. We were persuaded during check in that every thing was the same except it was waitress service. We decided to book it and the receptionist said she would put it on our room. The first let down was to be told in no uncertain terms that we did not have breakfast with our room rate. That problem over the order system was shambolic. How difficult is it to write down an order. WE opted for one " continental" and one " cooked". No choices were offered . I had to ask for a croissant as opposed to toast on offer. The " continental" was an apple, yoghurt ( take the flavour given ) toast,and a pack of honey and nut biscuits ---- never asked if we had any allergies. With a coffee and orange juice , they charge £ 10. Do not book breakfast rate while staying during Covid restrictions. The Lymewood Farm pub in the car park does much better.

Always enjoy staying at Ibis Haydock when we are travelling with a pet. I can't believe how hard the staff are working as there are far fewer of them. The level or service hasn't dropped and they still manage to be friendly and helpful despite their increased workload. Well done guys you are doing a brilliant job and i hope you get some recognition.