ibis Styles Haydock Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,732 reviews

ALLSAFE approved hotel

Information message

ibis Styles Haydock
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+ 12 Services

Hotel extras

  • Near the A580 and junction 23 of the M6

  • Two miles away from Haydock Park Racecourse

  • St. Helen's World of Glass 13 minutes drive away

  • Access to the bright lights of Liverpool and Manchester, two of the UK's most vibrant cities

  • Modern meeting and event spaces for up to 70 guests

Hotel location

ibis Styles Haydock

4 Galway Crescent
Piele Road Haydock
WA110GR haydock
united kingdom

Fax: (+44)1942290045

Check-in from 15h00

Check out up to 12h00

  • HTL BUSES:  602 603 HAYDOCK

  • By plane

    JOHN LENNON AIRPORT At 24km / 15 miles

  • By train

    HAYDOCK At 1.61km / 1 miles

GPS:53.472403, -2.665

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS STYLES RESTAURANT

Settle yourself into our relaxed, open-plan dining area and we'll take care of the rest. Offering a varied menu with the warmest welcome, our on-site brasserie is the perfect spot for a quick refuel or a longer, lazier experience over several courses.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 102

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Styles Haydock

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,732 reviews

TripAdvisor Rating 3.5/5

1,053 reviews

Great stay

Customer review rating 5.0/5

Pauline Families - 21/01/2022 Confirmed reviews ALL

Always have a great stay as myself and sister visit often, rooms clean and comfortable and great breakfast

Good sleep after moved to a quieter floor

Customer review rating 4.5/5

R V. D. S. Business - 20/01/2022 Confirmed reviews ALL

I was booked in room 128 at first, however there were guests makkng noise, being rowdy, knocks on walls, etc… I phoned reception and they quickly sorted me a room on the 3rd floor…where I had a good night sleep…

Nice place

TripAdvisor rating 5.0/5

tonyX7333XM Business - 20/01/2022 TripAdvisor review

Friendly staff, clean room, generally decent place for the price. Cleaner than Bristol's Radisson Blu at a fraction of the cost. I had a lovely night sleep, the room was basic but nice and had everything I needed.

As I expected

Customer review rating 4.5/5

Dave S. Couples - 18/01/2022 Confirmed reviews ALL

Visited previously,again came up to my expectations

Customer review rating 0.5/5

Sarah M. Solo - 12/01/2022 Confirmed reviews ALL

This is probably one of the worst hotels I’ve stayed in. I’m not satisfied & I left the hotel upon my return I could not get into my room, I spoke to the security guard who gave me another key card, that didn’t work & in fact it took the security guard to let me into my room. I’ve got multiple videos of this room, I was informed I could move which I declined, because I don’t think you should have to move rooms to be accommodated. I would like to thank the staff but unfortunately 1 glass of wine does not allow for the failures.

Dear Sarah, Thank you for taking the time to tell us about your experience at the ibis Styles Haydock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would appreciate you sharing more details about your experience and the other issues you experienced and I will be happy to investigate Sincerely, Marie Miller General Manager

Good stay

Customer review rating 5.0/5

Ray Business - 10/01/2022 Confirmed reviews ALL

as always it was clean and tidy, staff attentive and location perfect for work related to the stay

Bad Customer Service

Customer review rating 2.5/5

L. Families - 08/01/2022 Confirmed reviews ALL

The room was by the motorway and it’s like sleeping on the street. No one at the reception for queries. I was overcharged for my stay and it’s still has not been resolved after three weeks.

Best stopover

Customer review rating 5.0/5

Kathleen Friends - 03/01/2022 Confirmed reviews ALL

Comfortable overnight stay. Friendly staff and convenient location.

Good stay, helpful staff

Customer review rating 5.0/5

Mike Families - 30/12/2021 Confirmed reviews ALL

Nice clean comfortable room, very helpful staff. No problem altering our booking when we had to change our plans at very short notice

Hotel idealy located for our needs and a great hotel

Customer review rating 5.0/5

Chris L. Families - 28/12/2021 Confirmed reviews ALL

Our experience was great Hotel was warm and clean staff very obliging and breakfast was great

Online check in a waste of time

Customer review rating 3.5/5

J. D. Families - 26/12/2021 Confirmed reviews ALL

Despite having booked (and paid) online 2 months earlier hotel was initially unable to find my reservation on arrival, despite having received e mails in previous week extolling online check in. Online check in also required an £80 pre authorisation on credit card (despite having already paid in full for room) which took 7 days after checkout to be removed from my credit card statement, despite having been assured that it would be taken off immediately!!

Reasonably satisfied

Customer review rating 4.0/5

Dene F. Business - 23/12/2021 Confirmed reviews ALL

Room was OK, slight smell of damp in shower room & shower floor was not particularly clean.

Very comfortable

Customer review rating 5.0/5

Lg Families - 20/12/2021 Confirmed reviews ALL

Good location, very comfortable, good breakfast, clean and cozy room for our family of 4, bar in the hotel and restaurant with children activity just in front.

Hotel ok,staff not much

Customer review rating 1.5/5

Anonymous Business - 20/12/2021 Confirmed reviews ALL

I had to chase the staff for more than a week for them to send me an invoice of the stay, professional not much. Hotel as such is a nice place to stay, bed is comfy.

Great value stay

Customer review rating 4.5/5

Stuart Families - 18/12/2021 Confirmed reviews ALL

Super clean and friendly helpful staff.

Another good visit

Customer review rating 4.5/5

John Couples - 17/12/2021 Confirmed reviews ALL

We visit the Ibis Haydock frequently. We always enjoy our short stays here, the staff are friendly and helpful, the hotel is ideal for our needs.

Great stay

Customer review rating 5.0/5

Pauline Couples - 16/12/2021 Confirmed reviews ALL

Clean and comfortable room, and good food

Quite good stay

Customer review rating 4.0/5

Pamela H. Couples - 16/12/2021 Confirmed reviews ALL

Think this hotel needs a bit of refurbishment walk in shower felt like the floor was outside horrible breakfast was good net curtains marks on them need new ones & some painting don't let it go to far thank you

Rudeness and Temper of Hotel's General Manager left me shaking and in tears

Customer review rating 0.5/5

Mrs C. D. Solo - 16/12/2021 Confirmed reviews ALL

Hotel stay itself was fine, apart from lamp on desk which did not work (I reported it to Reception). I was very shocked, however, to find that £90 had been charged to my credit card after my departure/checkout and remained on my credit card the following day. The cost overnight was £47.70 and I had no extras. I called the hotel to let them know I had been incorrectly charged, explained it to the Receptionist who answered the phone. She said she was quite new and she would transfer me to the hotel's General Manager. The woman (Marie Miller) came on the phone and from that time on I was subjected to raised voice, irate attitude, talking over me, etc. I asked her a number of times if she would please calm down. She wanted to speak all the time. I then asked if she would allow me to speak as I had listened to her speaking. She refused to do so. I repeatedly asked her to allow me to speak. She refused every time and demanded I supply my email and kept telling me how busy she was and she'd hang up if I didn't give her my email immediately. I said I would like to say something, no she was not interested and would hang up if I did not supply my email immediately. I had asked her to send me an email to confirm the correct charge of £47.70 (not £90) as she had told me the problem was with the bank not the hotel. In the end, she sent the email to me with confirmation of the £47.70. All the time I kept asking her if she would please calm down, we were both busy people not just her. She just interrupted me every time, talking over me. She said sarcastically that she was trying to help me and if I didn't supply my email immediately that was that. I said I too was trying to help and get help over an excessive charge. She just snorted with laughter and made comments under her breath. I said 'pardon, would you repeat that please?' to which she snorted again and laughed. Quite frankly, I was appalled. I don't know how Ibis Styles or any company could possibly allow a staff member to speak to anyone (guest or other staff) like this. I am a lady in my 60s who has had a serious heart condition this year, from which I am recovering and now able to go out. My husband had a recent hip replacement and cannot drive so I booked the Ibis Styles at Haydock to stay for 1 night as I had meetings in the area and did not have to drive home in the dark as I live c 70 miles away. I can honestly say I was left shaking and in tears, and I felt that Marie Miller was enjoying 'belittling' me and being a bully on the phone. I was treated appallingly and I feel that someone in a senior position in your organisation should investigate this. I have worked in the legal profession for much of my adult life and, in recent years, have been responsible for training lawyers and staff members in customer (client) service, courtesy, responsiveness, dealing with complaints, etc. The way in which Marie Miller spoke to me and handled the situation, the irate nature of her voice (tone of voice, content, constantly interrupting, belittling me, sarcastically laughing, making comments under her breath, etc) are examples I would give in my training programmes about how NOT to treat any client or customer. Quite honestly, her whole approach, attitude, interruption, and belittling of me was exactly what no organisation would want any employee to do or say to a client/customer or fellow staff member. It has left the most bad taste in my mouth about the hotel, the company and the staff. I wish I had never booked the hotel and I have been an Accor member for many years when I worked full time and travelled extensively in the UK and internationally. When I telephoned to report the complaint yesterday, I had to dial an 0870 number as it was the only one I could find on your website. The call lasted 14 minutes @13p per minute as the person I spoke to had to look up the number of the UK customer service team and put me on hold a few times. I would be grateful if this money could be refunded to me. Most importantly, I would like an apology from the hotel - and I would hope that the hotel manager is counselled about her attitude and behaviour. She needs to be monitored and supervised if she has a temper and an attitude such as I was on the receiving end of yesterday. As I say, it left me shaking and in tears ....and is that what you want to happen to your customers who are in their 60s and have had a year of serious heart problems? I hope that someone will take this complaint seriously and get back to me, please. I also hope that the call I had with Marie Miller yesterday was recorded and you can hear what she said to me.

Dear Carolyn, Please accept my sincerest apologies it was certainly not my intention to belittle you in any way, I agree I could certainly have been more patient and will take your comments on board. I hope you and your Husband make a speedy recovery and I am genuinely sorry that I caused you any further distress, I hope you will accept my apology and I wish you all the best for the coming year. Sincerely, Marie Miller General Manager

Central for plans

Customer review rating 5.0/5

Michael Couples - 13/12/2021 Confirmed reviews ALL

We came back because we liked the staff, the interaction and it’s easy access for our planned activities. We will be back again after Christmas

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