ibis Styles Haydock Hotel 3 stars

Stayed here overnight for mum's funeral the next day. Booked 2 rooms for me, husband and son and we all had a terrible nights sleep. I don't know what on earth is going on with those pillows but they were all literally rock hard. Mattress was also rock hard. We stayed here overnight specifically to get a good night's sleep for the funeral next day. Very disappointed and made a very upsetting and emotional day even worse through lack of sleep and aching from uncomfortable bed.

The staff were excellent, especially Natalie who had a wonderfully warm welcome and was so extremely helpful. Food at dinner and breakfast was enjoyable and good value. The room however was a bit of a let down, maybe acceptable at current low rates but wouldn’t like to think I was being charged regular pricing. The bed was made with linen which should have been rejected with large visible holes in the top of the duvet cover. The bathroom floor was in severe need of some maintenance to replace broken tiles and missing grout. Whilst the feature wallpaper, headboard and bedside lights theming the room around horse racing showed there had been some thought out into the original room design the rest of the room experience was bland, cold and lacking. Overall room 2/10 Staff and service 10/10

As usual everything and everyone were brilliant. Special thanks this time to Diane who saw I'd booked in and booked my dinner slot for my first night. Really appreciate that I can get my dinner any way.

Sink blocked shower didn’t work properly. Heating on full blast couldn’t turn down. Breakfast cheap and couldn’t choose what you wanted. Noisey

i got moved from my first room because it was disgusting dust every where, sheets looked dirty curtains has grubby stains all over them. so they moved me to another room and again dust and when I complain they tell me it due to cleaners being furloughed, what a crock of shite, so I said totally unacceptable to think that its ok for guest to stop in a room with dust especially with covid 19 and checked out to find another hotel and can honestly say I will not be stopping there again nor will our company be putting any staff in an ibis hotel again

Good all round stay

Limited

Total Crap with poor distasteful rooms and substandard service

We booked a family room for Xmas Day so we could see relatives. Unfortunately the room had a double bed but then two broken camp beds with thin mattresses on them. There was no room around the beds to actually move safely. It was clearly not a family room. There was no way the kids would have been able to sleep in them so we had to find them last minute accommodation with a family member. The room itself was quite dirty - handprints on the windows and dirty finger prints too. We were on floor 2 which smelled incredibly strongly of cannabis. Next doors television was so loud we decided not to bother putting ours on. The noise of other guests continued late into the night. It was a waste of money and we will never stay there again.

Night security not wearing mask when we entered. Everything ok in room apart from leak on radiator valve which was reported to staff in the morning on departure ( room 206)

Arrived to find cleaning still in progress, not a problem but all the dust outside my door. On entering I found the room to stink of a musty smell, possibly from pets but very offensive.the net curtains were terrible with a cigarette burn and creased beyond acceptability.

It was a great experience with great friendly staff.

Really good experience. Staff where friendly and helpful. Room was so clean. One and only thing is there is no extra pillows in the rooms

Excellent - very efficient and friendly reception staffed by "real" people. (i.e. no just reciting from customer service training manual. This trip should also complete my stays for "Gold" status in 2020.

Felt safe and welcomed