ibis Styles Haydock 3 stars

Customer review rating (ALL Rating) 4.3/5 143 reviews

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4 Galway Crescent, Piele Road Haydock, WA110GR HAYDOCK, United Kingdom

Description

Hotel extras

  • Near the A580 and junction 23 of the M6

  • Two miles away from Haydock Park Racecourse

  • St. Helen's World of Glass 13 minutes drive away

  • Access to the bright lights of Liverpool and Manchester, two of the UK's most vibrant cities

  • Modern meeting and event spaces for up to 70 guests

Our accommodation(s)

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Hotel location

ibis Styles Haydock

4 Galway Crescent, Piele Road Haydock
WA110GR HAYDOCK
United Kingdom

GPS:53.472403, -2.665

Telephone
Fax +44 1942 290045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS STYLES RESTAURANT

Settle yourself into our relaxed, open-plan dining area and we'll take care of the rest. Offering a varied menu with the warmest welcome, our on-site brasserie is the perfect spot for a quick refuel or a longer, lazier experience over several courses.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  143 reviews

Customer review rating 5.0/5

Karen H. Business - Confirmed reviews ALL

Great service and friendly welcome

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our welcoming service and found the beds comfortable. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Kind Regards Marie and Team

Customer review rating 1.0/5

Matthew G. Couples - Confirmed reviews ALL

I wanted to speak to the hotel before this review however have not had the time. Check in went amazing, however I had to go to reception several times past 9 am as we were disturbed quite a few times by what seemed to be migrants congregating at the hotel enterence and being picked up by white vans. They did not seem to care about the noise and we were assured by the hotel that they had been asked to keep quite, however we barely slept and they were very noisy and didn’t seem to care about other guests. It’s a shame as this is a really nice hotel but we barely got any sleep which was the whole point of the hotel to us. Whilst the migrants are in the area/at the hotel we will not use again and likely use the mecure round the corner

Dear Matthew, Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Haydock. We are pleased to hear that you found our check-in process to be efficient. Such a shame you couldn't find the time to speak to us regarding your concerns, the people you assumed to be "migrants" were not, they were apprentices attending a local training centre, they travel from all over the UK for this training, and are from many different cultures and backgrounds, as often found in the UK and we as a company are delighted to welcome all manner of guests. Thank-you for your feedback and I do hope you find the Mercure more suitable to your requirements. Kind regards, Marie Miller General Manager ibis Styles Haydock

Customer review rating 1.0/5

Sara R. Business - Confirmed reviews ALL

Check in was painful despite only 2 people in front - took forever and after travelling all day was not the welcome I needed Receptionist was lovely though I did not sleep that night due to the radiator being stuck on and was on full heat all night, I had to have the window open but it was still unbearable and the road noise was constant (clearly out of your control!) Lovely looking hotel, room and bathroom great but experience means I probably won’t book again despite being 2 minutes from my office

Dear Sara, Thank you for sharing your feedback regarding your recent stay at ibis Styles Haydock. I sincerely apologise for the difficulties you encountered during the check-in process. We strive to ensure a smooth arrival experience, and I regret that we fell short in this instance. I am also sorry to hear about the discomfort caused by the radiator and the noise from the road. While we endeavour to maintain a comfortable environment, I understand how these issues can impact your stay. Your comments about our hotel and facilities are appreciated, and I hope you might reconsider staying with us in the future despite your recent experience, if you contact us when you have made your next reservation, we will endeavour to allocate a car park side room and will have maintenance check the room. Thank you for your understanding and again my apologies for the inconvenience caused. Kind regards, Marie Miller General Manager ibis Styles Haydock

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

Stayed here many times never been disappointed

Thank you for your kind words and for your continued loyalty. We are delighted to hear that you have consistently enjoyed your stays with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warm regards Marie & Team

Customer review rating 2.0/5

Kath O. Solo - Confirmed reviews ALL

I stayed due to issues with anti social behaviour in my home. I arrived 19th Feb and continued to pay by card extending every couple of days. On the 23rd a guest was extremely loud and saying he was on police bail for domestic violence. A couple of guests and staff were a little intimidated. By Wednesday 25th he was still saying about the charges and bail. I acknowledged him out of politeness but by Thursday morning he became agitated and was coming from the toilets to go outside for a cig, I'm certain he was under the influence of something and I carried on finishing my cig then went to my room. Later in the afternoon the woman he was with and himself began mimicking me, my appearance and weight, I stared at them, they continued. Later after we had all had a few drinks watching TV in lounge he said what's your problem? Then he said you were about to say a racist remark to me!!??? I was shocked and annoyed. Staff stopped the female who was in my face as I sat on the couch. They were led out the back. I needed a cig so I went outside. The female looked at me and I was still annoyed, the staff member said Kath you've eyeballed her!. I said I want nothing to do with either and wanted a line drawn under it. Friday I got the keys to my new home do was busy back and too, I wish I hadn't booked to stay on Saturday but I'd already paid. I drank in my room, coming down only to get a cig and say bye to Alex and a lovely couple I'd got friends with. Words were said by myself and the male, I was asked to leave, I refused and the police came and I was arrested and spent the rest of the night in police cell in Liverpool. I think this man should have been spoken to a lot earlier in the week. Because I told him I had a new place to live his whole demeanour and the woman's too changed for the worse. I spent a lot of my own money at Ibis Styles, both for my room but food, drinks. Bought staff chocolates and a thank you card. Very disappointed.

Dear Kath, It is unfortunate that your stay ended in such a manner however we do not tolerate the abuse of other guests or of our team, especially as they had been more than kind to you during your extended stay, it was very disappointing that the Police had to be called ultimately leading to your arrest. I do hope that you seek the help you require and I wish you all the best for the future. Kind regards Marie

Other web-users rate our hotel

  • 194 reviews 8/10 Location
  • 460 reviews 7.3/10 Room
  • 428 reviews 9/10 Service
  • 8 reviews 8.6/10 WiFi
  • 270 reviews 7.9/10 Cleanliness
  • 205 reviews 7.7/10 Breakfast
  • 70 reviews 8.9/10 Vibe

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