Mercure Salisbury White Hart Hotel 4 stars

Hotel was in a good location and the overall room was okay.

Comfortable room, however, next time we will request a room at the rear, away from the traffic lights where some drivers seem to like to disturb our sleep with their drum and base “ music”. This hotel needs to upgrade the towels (bath sheets). We have complained on several visits about the minuscule bath sheets available, so this time we brought our own.

The hotel was well placed for seeing the main sights in Salisbury. It also had easy access to the routes in and out of the city. All the staff we had dealings with were friendly and helpful . Any issues were dealt with promptly and efficiently like no plug in the bathroom sink..The dinner menu was limited but the food was delicious. A good break away..

Extremely dissatisfied with the hotel. We upgraded to Prestige room with mini bar but no soft drink or water in room. No toilet rolls and towels were minimal. Could not get anything to eat at lunchtime. Breakfast was a bag of basic items rather than a full English or cooked meal. Had to pay to park. £151 per night far too expensive for the facilities or lack of them! Only explanation due to Covid??? Not a happy customer must do better Accor

The issues: • Breakfast supplied ‘to go’: not mentioned during the booking process, for the money was pitiful. Only mentioned in the booking confirmation, which I admit I did not notice. Went Costa where we had the same/better breakfast for £12, not the £24 charged. • Asked for a room at the rear of the hotel, due to road noise. Instead we were put on the 2nd floor at the front. The room was stiflingly hot, which I appreciate they had little control over, but we had to have the window open and therefore be subjected to the usual chorus of cars, lorries and drunks walking past until the early hours. • Room size. I’m dubious the bed was a double, but either way it was pushed up to one wall due to how small the room is, so my wife had to crawl over the bed each time she got in or out in the night, making sleeping even harder. • Shower; this was a joke, having furred up with scale. FYI we paid £59 for a Premiere Inn, in the Brewery Quarter of Dorchester the next night. Room was larger, cooler, quieter and came with breakfast as advertised. And free parking!

Stayed in Executive Room 128. Pros: Attractive property in central Salisbury location Large room Four-poster bed Good-sized bath with shower over Staff trying hard to please The fan in the wardrobe was effective and quiet At check-in, given free parking; normally £6.50/day Cons: The air conditioning in room 128 was completely ineffective. Of the alternative rooms we saw with a/c, the only one where it was effective was on the rear directly overlooking the condenser plant, but this was probably due t the fact that it wasn't facing the hot evening sun. (Rooms on the second-floor room had not yet been re-opened, so only a few on the first-floor were available, despite the very low occupancy level.) There was a lot of traffic noise with the windows open on this hot weekend. High-definition channels and radio channels on the television kept freezing and were unusable. Maintenance staff were not available to look at these issues, presumably still furloughed. The four-poster bed was hard to get in/out of because of having to climb over a wooden frame. The milk pots were out of date and had gone off. Towels were small and of poor quality. This is a good three-star hotel, but, even allowing for the limitations imposed by the recent lockdown, it falls short as a four-star. Go expecting the former, and you will be happy.

Cut short by a week due to the hotel closing! But enjoyed my stay never the less

The hotel was fine as was the food. Staff were friendly. Timing of visit was not good due to Covid-19

We decided to stay overnight at the Mercure White Hart in Salisbury at very short notice and just before the coronavirus lockdown. Despite running with a skeleton crew and with very few guests, the hotel staff made us feel very welcome and tried their very best to operate as if it were business as usual.

Comfortable beds, lovely room, very courteous and helpful staff. Plus good to park our car so close.

Had to change room 4 times due to serious infestation of moths in every room! The first room I killed 10 months , the next 6 and so the saga went on! I’ve stayed at the hotel now for 6 months and it’s getting worse with these horrid things in all the rooms . It maybe an old hotel but it should not be happening. Clearly action is required both internally and externally to address the issue . Lots of greenery hangs all over the outside of the hotel, perhaps that could be where these moths are coming from ? I couldn’t relax or sleep all week on a 3 night stay .

Rooms were very well equipped and of a good size with comfy bed. Only a couple of small issues: one room had very dim lighting and the other had a leaking bathroom (but as soon as another room because available this room was swapped). Very good price for the location.

Fantastic stay with very friendly staff. Pauline the housekeeper was extremely friendly and helpful. Food amazing. Beds comfortable and it’s a great location for the city and cathedral.

Very well looked after., food excellent and a very comfortable room.

Comfortable and staff very welcoming but room very dull and dowdy looking needs a few bright cushions to cheer it up. Also shower needed cleaning better and limescale removed.