Mercure Salisbury White Hart Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 654 reviews

Mercure Salisbury White Hart Hotel - Image 1
Mercure Salisbury White Hart Hotel - Image 2
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Description

Hotel extras

  • Grade II listed Georgian building with original features, locate d in the heart of the city.

  • Car park available chargeable at £7.50 per night

  • Popular venue for all social events up to 120 people

  • The closest hotel to Salisbury Cathedral, and the city centre both just five minutes walk.

  • Pets are welcome chargeable at £10 per night

Our accommodation(s)

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD SALISBURY
United Kingdom

GPS:51.066677, -1.793561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SQUIRES RESTAURANT

Squires Restaurant serves breakfast daily and is very popular for events for up 110

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  654 reviews

TripAdvisor Rating  4.0/5  1,444 reviews

Certificate of excellence 2024

3* at best location and room were good restaurant very poor and disappointing. No lift and no help from staff with bags we are elderly

Customer review rating 2.0/5

Jennifer M. Couples - Confirmed reviews ALL

Your web site led us to beleive you had a decent restaurant with an a la cart menu. There was a cafe at best with a very limited menu. No wine list, we were offered a choice of bottles from the fridge. The man running the bar and restaurant did his very best and was most helpful. In a 4* hotel I would have expected a box of tissues in the room a some information about 5he hotel ie. Breakfast times.

Poor Host

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room and hotel was great but your employee Georgina at the front desk completely lets you down, She has no people skills and came across borderline confrontational when I asked if she could possibly waiver the car park for the night as I was unable to attend both nights stay that I payed for, Her response of "I'm not letting you check in then unless you pay now" with attitude was just frustrating. I will be surprised if her name is Georgina after I asked as she knew she crossed the line. Description: She looks like Susan Boyle.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am always very happy to deal with constructive feedback from my guests which we can learn from to give future guests a better stay, however I must say I am very disappointed that you feel it appropriate to refer to Georgina as another person, particularly susan boyle "in appearance" which sadly has had a very detrimental effect on her performance and wellbeing since she has seen your feedback.(as all my reception team do) For the record Georgina has been at the hotel for over three years and is a fantastic member of the team, she always goes above and beyond for guests and staff alike, if you would like to discuss further by phone, please call me on 07…. Yours Sincerely Paul Paul Clarke General Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Overnight stay for my husbands birthday. The staff were so friendly and helpful and the breakfast was hot and so tasty and plenty to choose from. As the hotel is a very old building it is looking a little tired in places but spotlessly clean and would definitely return again

Well located and good size room.

Customer review rating 4.5/5

Hilary Couples - Confirmed reviews ALL

Lovely light reception area in the hotel makes it feel very welcoming. Great location within Salisbury near plenty of eateries.

Enjoyable Bteak

Customer review rating 4.5/5

Andrew F. Couples - Confirmed reviews ALL

Great time, reception staff extremely friendly and helpful.

Dear Andrew F., Thank you for your review. It’s wonderful to hear that you found our Team to be helpful and friendly, as we strive to provide a great level of service to all of our guests. We’re glad that you enjoyed your stay and we look forward to welcoming you again soon. Kind regards, Georgina

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Other web-users rate our hotel

  • 482 reviews 9.1/10 Location
  • 680 reviews 6.6/10 Room
  • 625 reviews 8.9/10 Service
  • 9 reviews 8.3/10 WiFi
  • 327 reviews 5.6/10 Comfort
  • 252 reviews 7.6/10 Breakfast
  • 232 reviews 3.4/10 Amenities
  • 197 reviews 5.5/10 Cleanliness

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