Mercure Salisbury White Hart Hotel 4 stars

TripAdvisor rating 4.0/5 1,208 reviews
Mercure Salisbury White Hart Hotel
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Hotel extras

  • Grade II listed Georgian building with original features

  • Five minutes' walk from the iconic Salisbury Cathedral

  • The White Hart can accommodate up to 120 guests

  • Located 12 miles away from the world-famous Stonehenge

  • Squires Restaurant serves international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tanning salon (Nearby)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD
salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Our accommodations

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege room

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini bar with free soft drinks(...)

Executive double or twin room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 9
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

SQUIRES RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRES BAR

Photo non contractuelle / Strictly non binding

Spires Bar & Lounge, the meeting place in Salisbury for a relaxing morning coffee, lunchtime snack or a traditional Wiltshire Cream Tea. In the evening our bar transforms to a relaxed dining area for guests to enjoy local cuisine prepared by our chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,515 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,208 reviews

Convenient but needs more attention to detail.

Customer review rating 4.1/5

Ae Business - 30/11/2019 Confirmed reviews ALL

The hotel is nicely located close to Salisbury city centre and Cathedral. The hotel public spaces and my room have tired decor. The room was not entirely clean. There were hairs (not mine!) left on the bathroom floor. There was only one useable socket across the room so I was unable to charge my phone whilst it was on the bedside table. There was a selection of teas and coffees but only two standard tea bags and milk cartons for two cups. Only one mug and spoon was supplied. However I was able to request fresh milk and more tea bags from reception.

Enjoyable Stay Despite Small Room

Customer review rating 4.1/5

David C. Couples - 27/11/2019 Confirmed reviews ALL

We enjoyed the stay, but were rather disappointed with the Privilege room. It seemed on this occasion the privilege was a small selection of complimentary drinks. One small mixer can of coke and three bottles of mineral water. We mistakenly thought the privilege had something to do with the room or bed size. The room, number 123, was quite small and the bed also seemed small for a double. The TV remote was unresponsive. Every time one of us walked past the TV the picture disappeared. No problems with the bathroom. It was spotless and very modern. We both enjoyed the cooked breakfast buffet. The staff did an excellent job. Check in and check out was very efficient. The best feature of the Hotel is the reception area which has a lovely, cheering fire and some comfortable chairs. Entry to the Hotel is via a revolving door. Presumably someone in a wheelchair would have to access the hotel from the car park? We will definitely return, but we will look more carefully at the room descriptions next time.

Hotel felt tired.

Customer review rating 4.1/5

Jo R. Families - 26/11/2019 Confirmed reviews ALL

We were on a different floor to our sons despite having asked to be close by. Our sons’ room smelt. Our shower was either freezing or scalding. My breakfast order was forgotten about.

Dear Jo r., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. However allow me to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been shared with both the Reservations and Catering departments so that the appropriate measures can be taken and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Thank you for a very pleasant stay

Customer review rating 4.1/5

Martin F. O. Families - 26/11/2019 Confirmed reviews ALL

This was a Family get together and we thoroughly enjoyed our stay. The staff were very helpful and went out of their way to assist. We would be happy to stay again, as we will.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our Reservations team so that the appropriate measures can be taken to prevent future occurrence as we strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Mrs

Customer review rating 4.1/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Very good - my usual room was available for me . Friendly welcome at reception . Hotel is nice and warm which is just what you need on a winters evening.

Dear Lynn L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I was pleased to read that you had your preferred room. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy Festive period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Tired hotel in need of updating

Customer review rating 4.1/5

Ruby Business - 21/11/2019 Confirmed reviews ALL

I have staid in other Mecure hotels and when looking for a place to stay while on business I went with a brand that I knew. On checking in I was advised I had not paid, and although I showed them my booking confirmation which stated pre paid, they had to go check a different system before believing I have paid. The whole hotel was tired, from the car park to the reception there is no signage to direct you and I ended up in the restaurant. The lighting in the room was far too dark and I was unable to do any work in the poor lighting. The bath is a death trap, you need a grab bar on the wall to steady yourself. Another guest set of the fire alarm in the night.

Dear Stacey G., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. Allow me to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future when you are next in the area. Kind Regards Mark Postlethwaite General Manager

Okay stay, neither great nor bad

Customer review rating 4.1/5

Tw Couples - 20/11/2019 Confirmed reviews ALL

Room was quite dark as it sat under the portico, the bath room my wife felt could have had better lighting particularly over the mirror, staff were very good, as I said not a bad stay, but equally not a great stay

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us and assisting us as we strive to improve the levels of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Perfect stay for visiting Salisbury, going to Salisbury Playhouse

Customer review rating 4.1/5

Ian Couples - 20/11/2019 Confirmed reviews ALL

Usual welcoming staff, convenience of situation

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback and as always I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy Festive period. Thank you again for your continued loyalty when visiting Salisbury, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
Customer review rating 4.1/5

Mike Business - 18/11/2019 Confirmed reviews ALL

Short business great location clean rooms

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy Festive period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
Customer review rating 4.1/5

Michael M. Friends - 18/11/2019 Confirmed reviews ALL

Fine save for a very hard bed and pillows and the wooden surround around the bed which was both awkward and potentially dangerous

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to better serve you in the future. Kind Regards Mark Postlethwaite General Manager

Nice hotel in centre of town

Customer review rating 4.1/5

Krzysztof Couples - 18/11/2019 Confirmed reviews ALL

During check in there was a problem as our room was given to someone else, but it was sorted out. Other than that - cosy nice hotel. Bathrooms may need renovation in near future.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy Festive period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Friendly atmosphere, clean room and lovely breakfast.

Customer review rating 4.1/5

Richard W. Couples - 16/11/2019 Confirmed reviews ALL

All was good. Polite and helpful staff. Calm and peaceful hotel with its own car parking. The hotel is right in the centre of town.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy Christmas period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Elegantly sumptuous with first-rate staff

Customer review rating 4.1/5

S R. Friends - 15/11/2019 Confirmed reviews ALL

We were cared for professionally and with good attention to detail. The staff were caring without being effusive. The rooms were excellent as were the catering facilities.

Dear Susan R., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement as we enter the busy Christmas period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Good central location with secure parking

Customer review rating 4.1/5

Anonymous Couples - 11/11/2019 Confirmed reviews ALL

Very pleasant staff and excellent breakfast

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

A warm welcome, with friendly service.

Customer review rating 4.1/5

Anonymous Couples - 10/11/2019 Confirmed reviews ALL

All the staff were welcoming and very friendly, excellent breakfast, and all round good experience.

Dear Mr H., We very much appreciate your comments regarding the friendly team at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
Customer review rating 4.1/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

Staff were helpful and friendly. Bar staff on Saturday evening were especially accommodating when we arrived late that evening and needed a meal.

Dear Joel H., We very much appreciate your comments regarding the team at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team from Saturday. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Lovely weekend in a character hotel.

Customer review rating 4.1/5

Kelvin T. Couples - 05/11/2019 Confirmed reviews ALL

Clean comfortable room, great attentive service from all staff even though there was a large party staying which we were not associated with. I'd previously read a couple of negative reviews re the condition and decor of the hotel. I found this not to be the case. It's a Georgian building with lots of character so if you want modernity stay at a Premier Inn and just embrace the building for what it is. We only partook of the breakfast service but this was excellent, even though it was a self-service servery and the hotel was busy. Waiters/waitresses very helpful. Special mention to receptionist Ellie who, despite her heavy cold, was extremely courteous and patient even when my pre-paid compliments card didn't authorise and I had to settle our bill from my own account.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with both Ellie and the entire team as I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

The Bridal Suite was spacious with lots of extra features like a fridge and complimentary drinks etc

Customer review rating 4.1/5

Anonymous Couples - 05/11/2019 Confirmed reviews ALL

The building was central, historic and well laid out. Loved the entrance hall and seating area. All the historical details like old signs relating to horses, feed and costs. Also the old picture of Salisbury and letter from Dickens. It brings history to life. The room was very spacious with a lovely balcony. We could look over the street, old walls and the silence at night helped you imagine horse and carriages coming towards the hotel in the past. The breakfast was delicious and we liked the buffet where you could help yourself to a cooked breakfast of your choice. We would defiantly visit again. Hopefully for our Anniversary next year. We also love Salisbury because we met here at college and have some special memories. So it was a double celebration.

Dear Sharon T., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive such positive feedback. I will share your comments with our whole team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and please contact the hotel direct when booking your anniversary next years so that your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Traditional hotel in prime location

Customer review rating 4.1/5

Andrew S. Friends - 04/11/2019 Confirmed reviews ALL

A rather charming old style hotel very close to the city centre. Ample parking at reasonable cost. Spacious inside, with comfortable lounge areas and quite decent sized single bedrooms. Excellent breakfasts. Background music was for me a minor irritation at times, but otherwise I enjoyed my stay. Three friends also staying were not so happy; two had rooms above a noisy social event that continued to midnight, one was disturbed by the sound of a generator near the kitchen.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. I have further noted the concerns of others in your party for review with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Great staff, good food

Customer review rating 4.1/5

Kma Couples - 04/11/2019 Confirmed reviews ALL

Room was fine (executive - large), as mentioned by other reviewers, hotel looking a little tired. Needs new carpets at very least. Facilities all good. Staff are very good - they make the hotel! Bar Manager in particular really helpful and friendly. Food was good. Have stayed here in past when parking free; pity you now charge £6.50, but still very convenient to be able to park in centre when staying.

Dear Kate d., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with the Bar and Maintenance teams, in both congratulations and focus areas highlighted in your feedback. Thank you for your continued loyalty and again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
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