Mercure Salisbury White Hart Hotel

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Mercure Salisbury White Hart Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 329 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Grade II listed Georgian building with original features

  • Enjoy alfresco dinning in our idyllic courtyard

  • Popular venue for all social events up to 120 people

  • 5 minutes from Salisbury Cathedral, located 12 miles away from the world-famous Stonehenge

  • An ALLSAFE certified hotel

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD SALISBURY
United Kingdom

Telephone +44 1722 327476

Fax +44 1722 412761

Contact email

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS:51.066677, -1.793561

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SQUIRES RESTAURANT Non contractual photo

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Our guest reviews

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  329 reviews

TripAdvisor Rating  4.0/5  1,328 reviews

Lovely new refurbished rooms

Customer review rating 5.0/5

Shirley S. Solo - Confirmed reviews ALL

I stay regularly every 6 weeks and always have a a lovely experience with the staff who always welcome me

Good Afternoon Shirley We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. As a loyal customer it is always a pleasure to receive positive feedback. I will share your comments with the whole team and I am sure that this feedback will serve as an encouragement to all of our staff as we enter the busy summer period. I am also pleased to confirm that we will have completed a further 11 refurbished bedrooms by the end of May and will start the planning of the next phase. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Friendly staff

Customer review rating 3.5/5

Peter Friends - Confirmed reviews ALL

Very easy to check in and park. Clean room. Friends on the street side said the noise kept them awake.

Everyone in my party had a bad stay.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

I booked hotel for two nights .Both rooms were facing the street therefore very noisy as no double glazing. I requested an air conditioned room as I weather was forecast to be hot however both rooms were not air conditioned therefore we had a very unpleasant night. Rooms were dated and the fridge in one of the rooms had not been cleaned. The shower head in another was not working well and a light above shower was just hanging. We only stayed one night. the internet was down the morning we left so we could not settle our bill properly and got charged for the two nights irrespective that all the information was documented before we left. This was finally settled but I had to chase the hotel to resolve it.

Good but could be better

Customer review rating 4.0/5

Kath Couples - Confirmed reviews ALL

Reception staff good but nothing in writing concerning check out times. Had to ask. Room was too hot and could not open any windows. Breakfast very good.

Dear Kathryn A., We very much appreciate all of your constructive comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with the whole team so that we may address your concerns as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards Mark Postlethwaite

Another Happy Stay

Customer review rating 5.0/5

Diana H. Families - Confirmed reviews ALL

Very excellent welcome to the White Hart which is now so familiar to me and my family. The relaxing atmosphere is still in this very comfortable hotel. On a personal note the paintings in the lounge I do love but not in this old hotel .They need a plainer background to show them to the best advantage.

Dear Dianna H., Thank you for your continued loyalty, we very much appreciate your comments. As always I will share your comments with our team as we strive to continuously improve the quality of our services. I can confirm that once the bedroom refurbishment is completed we are reviewing the investment in the public areas including the artwork Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Lovely staff, amazing location, excellent breakfast

Customer review rating 5.0/5

Alice L. Families - Confirmed reviews ALL

I booked last minute due to deciding to add a night to our long weekend. The whole experience was wonderful. Easy communication, warm welcome, welcoming to our dog, room was incredible (thank you) and the staff at breakfast went out of their way to make our morning perfect.

Dear Alice l., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

very enjoyable stay

Customer review rating 5.0/5

Michael F. Families - Confirmed reviews ALL

We are regular guests, and pleased that the hotel has now recovered from the Covid epidemic We were delighted with our Easter Sunday lunch at the hotel excellent!

Dear Mr F., We were please to read that you have safely returned to us over the Easter break. As usual I will share your comments with the team of which most have been with us throughout and are always pleased to receive such feedback and serve as encouragement for the future. Thank you again for sharing your experience, and we hope to see you again soon. Kind Regards Mark Postlethwaite

Fabulous staff

Customer review rating 4.0/5

Shirley Couples - Confirmed reviews ALL

This was very last minute booking , the staff where excellent all the time we where at the hotel , very dog friendly. The room and some of the public areas could do with a spruce up . The breakfast was excellent, plenty of choice , well cooked and tasty

Dear Laurie L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Our usual very pleasant stay

Customer review rating 4.5/5

Collin M. Couples - Confirmed reviews ALL

A very relaxing &happy atmosphere &well looked after by your lovely staff. Thankyou.

Dear Colin We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Helpful staff

Customer review rating 5.0/5

Michael L. Families - Confirmed reviews ALL

Chosen for its proximity to the cathedral and being a listed building of character. Any special requirements were quickly dealt with by a very helpful and cheerful staff.

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

A convenient hotel when visiting Salisbury.

Customer review rating 3.0/5

Peter C. Couples - Confirmed reviews ALL

Rather expensive for what it is.

Dear Peter Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Salisbury has been an extremely popular destination in 2022 along with current refurbishment work to be able to deliver improved quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite

Good location

Customer review rating 3.5/5

Walter J. A. Couples - Confirmed reviews ALL

Found the staff very helpful and enjoyed our stay

Dear Mr A. We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team, in particular the Breakfast team so that we may address your concerns. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back in the future. Kind Regards Mark Postlethwaite

great location

Customer review rating 4.0/5

Eamonn M. Couples - Confirmed reviews ALL

Lovely Room.Great staff efficient & friendly especially the reception staff. Made our dog so welcome also. unfortunately there was a wedding party for 2 nights and they were rowdy and took the place over. staff coped the best they could but the experience lessened the stay.

Dear Eamonn M., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back sometime in the future. Kind Regards Mark Postlethwaite

Good standard of room, great location, reasonably priced

Customer review rating 3.5/5

Solo F. Solo - Confirmed reviews ALL

I preferred it to other hotels in the area and even returned to the Mercure after a disappointing false advertising experience elsewhere via booking.com. I was relieved the Mercure could accommodate me at last minute. The bathroom was my favourite aspect as the bath was decent and the fittings relaxing and the bath products good quality which is important to me. My room had a view of the cathedral. The staff helped carry my bags and made me feel at ease and looked after. They let me have a late check out. I was impressed with the perks on offer for Accor members, which I am. Thank you. It is safe for solo f. travellers.

Dear Daisy H., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share all of your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Perfect location

Customer review rating 4.5/5

Elaine Families - Confirmed reviews ALL

Very organised hotel. Staff very friendly, very clean. So much choice for breakfast. Everything was of good quality and tge breakfast waitress was extremely attentive. We were a large family staying in the hotel and we all were very happy.

Dear Elaine W., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Convenient and cosy.

Customer review rating 4.5/5

Mark Solo - Confirmed reviews ALL

A quiet, refurbished, well-appointed room in a hotel staffed by a helpful, friendly team.

Dear Mr m. We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite

Unpleasant check in but good stay overall

Customer review rating 3.5/5

Sc P. Solo - Confirmed reviews ALL

It started with a slight hiccup but turned out well after all. Arrived just after 12 noon and was unceremoniously informed by a female staff that check in had not opened yet! While I am aware that rooms may not be allocated till after 2 p.m., I was surprised to hear that she effectively told me she could not check in. Querying her for the reason, she said she’ll check and thereafter, not only promptly checked me in but it’s also turned out that my room was in fact ready - no apologies from her though. Despite the rough start, all was good thereafter. The room was extremely spacious and extremely comfortable. I never had a for poster bed in a hotel before and this was first. The hotel is well situated and near to all the main attractions. Bed was verity comfortable and I had a good night’s sleep. Room and bathroom amenities were as expected and adequate. Had a wonderful time at the hotel bar and the 2 young men there were very friendly and welcoming - in particular one of them whom I unfortunately did not get his name. Check out was a much more pleasant experience. I would return if I’m next in Salisbury.

Dear P. S., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team, especially Reception so that all actions can be taken as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to one of our Accor properties soon. Kind Regards Mark Postlethwaite

Disappointed

TripAdvisor rating 3.0/5

kramrevilo Business - TripAdvisor review

As usual the service was impeccable. However the fridge in my room didn’t work and there was quite a large gap in the window frame. Also could not see the tv from the chair and table, Certainly not the best room I have stayed in at the White Hart

Dear kramrevilo Thank you for your feedback following your most recent stay with us. I was pleased to read that we delivered upon the service expectations, however please do let us know when you next look to return so that we may assist in delivering upon the accommodation experience. Once again thank you for your time and we look forward in seeing you again soon. Kind Regards Mark Postlethwaite

Excellent Stay.

TripAdvisor rating 5.0/5

Durrington TripAdvisor review

Have stayed in the White Hart on a number of occasions when attending functions. The rooms are clean and the staff are very helpful and friendly so what's not to like. The hotel is central to the city.

Brilliant

TripAdvisor rating 5.0/5

patrickburling1965 TripAdvisor review

Outstanding Great value for money Absolutely amazing room Cannot wait to go back already booked for next time on departure also just need to say about all of the staff they could not do enough for you

Dear Patrickburling1965 Thank you for your kind words following your recent stay with us in the historic city of Salisbury. We look forward in your return visit and making your stay as brilliant as the last. Kind Regards Mark Postlethwaite

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