Mercure Salisbury White Hart Hotel 4 stars

Customer review rating 4.1/5 3,667 reviews
Mercure Salisbury White Hart Hotel
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Hotel extras

  • Grade II listed Georgian building with original features

  • Five minutes' walk from the iconic Salisbury Cathedral

  • The White Hart can accommodate up to 120 guests

  • Located 12 miles away from the world-famous Stonehenge

  • Squires Restaurant serves international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tanning salon (Nearby)
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD
salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Our accommodations

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 9
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Compact Double Room

  • Max. number of persons: 2

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege room

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Direct dial telephone

Executive double or twin room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

SQUIRES RESTAURANT

Type of cuisine: International

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRES BAR

Photo non contractuelle / Strictly non binding

Spires Bar & Lounge, the meeting place in Salisbury for a relaxing morning coffee, lunchtime snack or a traditional Wiltshire Cream Tea. In the evening our bar transforms to a relaxed dining area for guests to enjoy local cuisine prepared by our chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,237 reviews

Good hospitality at short notice

Customer review rating 4.1/5

Harrassed T. Families - 25/03/2020 Confirmed reviews ALL

We decided to stay overnight at the Mercure White Hart in Salisbury at very short notice and just before the coronavirus lockdown. Despite running with a skeleton crew and with very few guests, the hotel staff made us feel very welcome and tried their very best to operate as if it were business as usual.

Well located close to everything

Customer review rating 4.1/5

Susie Couples - 21/03/2020 Confirmed reviews ALL

Comfortable beds, lovely room, very courteous and helpful staff. Plus good to park our car so close.

Customer review rating 4.1/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

Had to change room 4 times due to serious infestation of moths in every room! The first room I killed 10 months , the next 6 and so the saga went on! I’ve stayed at the hotel now for 6 months and it’s getting worse with these horrid things in all the rooms . It maybe an old hotel but it should not be happening. Clearly action is required both internally and externally to address the issue . Lots of greenery hangs all over the outside of the hotel, perhaps that could be where these moths are coming from ? I couldn’t relax or sleep all week on a 3 night stay .

Good stay

Customer review rating 4.1/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Rooms were very well equipped and of a good size with comfy bed. Only a couple of small issues: one room had very dim lighting and the other had a leaking bathroom (but as soon as another room because available this room was swapped). Very good price for the location.

Family party

Customer review rating 4.1/5

Hannah H. Families - 18/03/2020 Confirmed reviews ALL

Fantastic stay with very friendly staff. Pauline the housekeeper was extremely friendly and helpful. Food amazing. Beds comfortable and it’s a great location for the city and cathedral.

Comfortable room, excellent food, helpful staff

Customer review rating 4.1/5

Shelley-ann H. Friends - 17/03/2020 Confirmed reviews ALL

Very well looked after., food excellent and a very comfortable room.

Well located

Customer review rating 4.1/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Comfortable and staff very welcoming but room very dull and dowdy looking needs a few bright cushions to cheer it up. Also shower needed cleaning better and limescale removed.

Nice room, food needs improvement

Customer review rating 4.1/5

Robert S. Business - 16/03/2020 Confirmed reviews ALL

Nice room 230. On a previous stay I had the Chcken Caesar Salad and it was really good. This time it was very disappointing, the bacon looked like leftovers from breakfast, massive fatty pieces that looked anaemic, microwaved? Left a lot as was quite awful. Other nights had the Sea Bream that was nice but a little over cooked, the roast chicken with leek and bacon was the best meal I ate there. Room was really nice, remote worked and toilet didn’t leak!

Great staff, wonderful food, very convenient location

Customer review rating 4.1/5

A P. Families - 15/03/2020 Confirmed reviews ALL

We were very impressed with the competence and friendliness of the staff. We arrived very late, and were treated kindly despite the late hour. The breakfast and cream tea were marvelous. We were quite happy with the location, which put us in easy strolling distance to the cathedral as well as the town center. The bathroom was clean, if a bit outdated, as was the room. That would be the only possible area of improvement - a bit of an update is in order. The bed was comfy, however, so that was a plus. Overall we were very happy with our stay.

Excellent location

Customer review rating 4.1/5

Sean Couples - 14/03/2020 Confirmed reviews ALL

Short one night stay while on road trip through Wiltshire and Gloucestershire.

Central hotel

Customer review rating 4.1/5

Roshman Couples - 14/03/2020 Confirmed reviews ALL

Central areas are well decorated, although our room could have done with a bit of TLC. Breakfast was plentiful and well cooked. Desk staff were very pleasant and efficient.

Poor lighting in room and terrible service for evening meal on Mar 1 greatly understaffedPut in a lift

Customer review rating 4.1/5

Gillian F. Friends - 09/03/2020 Confirmed reviews ALL

Put in a lift ! The hotel was full of elderly folk on Mar 1 so where were the porters? Glad I had my son to take my case to the room on the second floor. The beef I ordered in the evening would have been better used to sole my shoes and the small bowl of bean based meal presented to my son looked like a child's portion made us laugh -- luckily for him my husband and wife friends had their order wrong so the piled their surplus on to his plate !

Dear Mrs F., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations on this occasion. As a Grade II listed building we have been unable to install a lift facility, however we are continually making the application that needs to be approved by the relevant Heritage Departments. I was concerned that no service or assistance was offered with your luggage and have stressed this with the team. I wish to apologise that the restaurant service was not to the levels expected, as we had increased volume than that we normally cater for. That said there is no excuse for the food quality and I will discuss this with the Head Chef to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Great hotel but why doesn't the price include parking.

Customer review rating 4.1/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Reception staff 10/10 Room a little tired but clean 7/10 Breakfast choice and helpfulness of staff 10/10 Having to pay for overnight parking 0/10

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of the teams concerned as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

Not enough staff to cope with the demand.Please a new menu.

Customer review rating 4.1/5

Diana H. Friends - 05/03/2020 Confirmed reviews ALL

We love your staff but they did not have enough help. We would appreciate a new menu as I could not eat the blade beef as it was too tough and my friend also had difficulties with the menu choice as so many choices were unavailable. Please do not use the agoda website.Thank you.

Dear Diana H., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of our team, including the 2 team members highlighted. Your feedback will allow us to ensure that we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

We had a good stay on the whole, although the service in the restaurant was fairly slow

Customer review rating 4.1/5

Michael L. Friends - 04/03/2020 Confirmed reviews ALL

We were please to have been upgraded to Executive suite from classic. However we had to ask separately for a non- slip shower mat, which we though would have been in as a matter of course. As there was a well attended function going on in the City, we expected that two, not one, person would have been on reception and so a queue developed.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Tired Room.

Customer review rating 4.1/5

Tony E. Couples - 04/03/2020 Confirmed reviews ALL

Sink with no plug. Hot tap did not function and was very loosely fitted. It was not possible to wash your hands. Curtains torn. The worst accord hotel room I have stayed in. The staff were nice

Dear Antony E., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations on this occasion. Please note that the concerns raised will be dealt with and that we are taking the appropriate measures to address these and prevent future occurrence. Furthermore after successful review of two sample rooms we have approval to continue with the scheme along the second floor. However I appreciate your kind words for the team who wish to be able to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

Okay but with issues

Customer review rating 4.1/5

Anonymous Friends - 04/03/2020 Confirmed reviews ALL

Hotel and hotel room okay. Clean and tidy. Issues including main light not working in room. This was not an immediate issue until during the middle of the night when we were woken at 2.30am, by other guests being noisy and banging doors, one of once triggered our main light to come on. I reported the fault to Reception when checking out; there is obviously a fault with the electrics. On the guests disturbing us during the night, this went on for some time - not only were they banging doors but they were also noisy both inside and outside the building - we didn't have the greatest of nights sleep. I also reported this to Reception on checking out.

Dear Rachel L., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations on this occasion. Your experience was related to the Maintenance team for the necessary remedial action and no further concerns have been highlighted. We strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these concerns regarding all of our guests to remain respectful of others. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Well located, but noisy

Customer review rating 4.1/5

Anonymous Solo - 03/03/2020 Confirmed reviews ALL

Nice hotel with character. Stayed on a Saturday night and found it very noisy, being woken a number of times between 2-3am by noise from outside and internal noise from guests.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of our team and address the concerns mentioned as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

Very Comfy Beds and fab breakfast

Customer review rating 4.1/5

Phil K. Business - 02/03/2020 Confirmed reviews ALL

Stayed on business, great location and service. Bed and Breakfast were great

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

In a great spot

Customer review rating 4.1/5

Su… Business - 02/03/2020 Confirmed reviews ALL

A warm welcome from the ladies on reception, simple check-in and car park booking. Room 124 is at the front of the hotel and there is road noise even with secondary double glazing, if you are a light sleeper you'll need ear plugs. A glass of fresh milk was provided with a smile (I'm fussy). I had a small issue and my query was dealt with quickly and efficiently. Breakfast was delicious. All in all a lovely stay, I'd stay again.

Dear Sue L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
Our most recent 20 reviews

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