Mercure Salisbury White Hart Hotel 4 stars

I have staid in other Mecure hotels and when looking for a place to stay while on business I went with a brand that I knew. On checking in I was advised I had not paid, and although I showed them my booking confirmation which stated pre paid, they had to go check a different system before believing I have paid. The whole hotel was tired, from the car park to the reception there is no signage to direct you and I ended up in the restaurant. The lighting in the room was far too dark and I was unable to do any work in the poor lighting. The bath is a death trap, you need a grab bar on the wall to steady yourself. Another guest set of the fire alarm in the night.

Room was quite dark as it sat under the portico, the bath room my wife felt could have had better lighting particularly over the mirror, staff were very good, as I said not a bad stay, but equally not a great stay

Usual welcoming staff, convenience of situation

Short business great location clean rooms

Fine save for a very hard bed and pillows and the wooden surround around the bed which was both awkward and potentially dangerous

During check in there was a problem as our room was given to someone else, but it was sorted out. Other than that - cosy nice hotel. Bathrooms may need renovation in near future.

All was good. Polite and helpful staff. Calm and peaceful hotel with its own car parking. The hotel is right in the centre of town.

We were cared for professionally and with good attention to detail. The staff were caring without being effusive. The rooms were excellent as were the catering facilities.

Very pleasant staff and excellent breakfast

All the staff were welcoming and very friendly, excellent breakfast, and all round good experience.

Staff were helpful and friendly. Bar staff on Saturday evening were especially accommodating when we arrived late that evening and needed a meal.

Clean comfortable room, great attentive service from all staff even though there was a large party staying which we were not associated with. I'd previously read a couple of negative reviews re the condition and decor of the hotel. I found this not to be the case. It's a Georgian building with lots of character so if you want modernity stay at a Premier Inn and just embrace the building for what it is. We only partook of the breakfast service but this was excellent, even though it was a self-service servery and the hotel was busy. Waiters/waitresses very helpful. Special mention to receptionist Ellie who, despite her heavy cold, was extremely courteous and patient even when my pre-paid compliments card didn't authorise and I had to settle our bill from my own account.

The building was central, historic and well laid out. Loved the entrance hall and seating area. All the historical details like old signs relating to horses, feed and costs. Also the old picture of Salisbury and letter from Dickens. It brings history to life. The room was very spacious with a lovely balcony. We could look over the street, old walls and the silence at night helped you imagine horse and carriages coming towards the hotel in the past. The breakfast was delicious and we liked the buffet where you could help yourself to a cooked breakfast of your choice. We would defiantly visit again. Hopefully for our Anniversary next year. We also love Salisbury because we met here at college and have some special memories. So it was a double celebration.

A rather charming old style hotel very close to the city centre. Ample parking at reasonable cost. Spacious inside, with comfortable lounge areas and quite decent sized single bedrooms. Excellent breakfasts. Background music was for me a minor irritation at times, but otherwise I enjoyed my stay. Three friends also staying were not so happy; two had rooms above a noisy social event that continued to midnight, one was disturbed by the sound of a generator near the kitchen.

Room was fine (executive - large), as mentioned by other reviewers, hotel looking a little tired. Needs new carpets at very least. Facilities all good. Staff are very good - they make the hotel! Bar Manager in particular really helpful and friendly. Food was good. Have stayed here in past when parking free; pity you now charge £6.50, but still very convenient to be able to park in centre when staying.