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Sofitel London Gatwick Hotel 4 stars

Customer review rating 4.4/5 41,598 reviews

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Sofitel London Gatwick
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+ 22 Services

Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :  GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Our accommodation(s)

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

LA BRASSERIE

Type of cuisine: Bistro

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

LA CEIL BAR

Elevated on the first floor offering a great view of the bustling lobby lies The Kua Bar. A wide variety of wine, spirits and cocktails are available throughout the evening, with key sporting events shown on the large screens.

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LA TERRASSE BAR

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

41,598 reviews

TripAdvisor Rating 4.5/5

10,404 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very well looked after

Customer review rating 4.5/5

Selina Families - 30/08/2021 Confirmed reviews ALL

I was very well looked after and all frequently checked on

8

Customer review rating 4.0/5

Mia Couples - 20/08/2021 Confirmed reviews ALL

The place is good. However, we had problems when it comes to food. We were given the menu but the food doesn’t suit our taste. You should variety of food especially your guests have different nationalities.

Well taken care off despite the quarantine circumstances

Customer review rating 4.5/5

Alan T. Business - 13/07/2021 Confirmed reviews ALL

The hotel management and personal delivered an excellent service . The kitchen was exceptional.

rooms we clean, food could hve been better.

Customer review rating 1.5/5

Gaurav Couples - 19/06/2021 Confirmed reviews ALL

Good location, Clean room. However the food was not up to the mark.

Good

Customer review rating 4.5/5

Lovepreet Solo - 25/05/2021 Confirmed reviews ALL

Provide good food

Food absolutely below standard discusting

Customer review rating 0.5/5

Anonymous Families - 10/05/2021 Confirmed reviews ALL

Security staff extremely helpful and friendly Food absolutely below standard Room service far too expensive unbelievable high price

Worst food ever tasted in a hotel

Customer review rating 0.5/5

Animisha D. Families - 10/05/2021 Confirmed reviews ALL

Jail food and dog food is better than the food you supplied to us. Uncooked rice, too many unwanted food that's wasted, no proper dietary requirements are met even for a requested guest.

Perfect

Customer review rating 5.0/5

Steve Business - 14/04/2021 Confirmed reviews ALL

Very relaxing, comfortable.

Dear Mr R. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Poor value with limited services

TripAdvisor rating 2.0/5

markbeattie99 07/04/2021 TripAdvisor review

I think the hotel must be very quiet but I was very disappointed with their service. I had booked a room with access to the Club lounge by this was closed. No alternative was offered and I was still charged for breakfast, which I would have taken in the lounge if it had been open. The suite had a small bathroom with only a shower, which I find unusual for a suite. No bathrobes or face clothes were provided.

Quality hotel. Great location for North Terminal

Customer review rating 4.0/5

Ian Families - 04/04/2021 Confirmed reviews ALL

During Covid-19 restrictions and limited access to restaurants the hotel offered a good room service, PCR testing and the best bed I've ever slept in! Staff were all so helpful. Unfortunately we had a fire alarm at 3am in the morning which meant being out in the cold for a good 45 minutes but again the staff were as helpful and professional as possible.

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. Our rooms are recently refurbished and I am so glad to read that you enjoyed the quality of our services in both our facilities and our people. However, I am deeply sorry to hear about the unfortunate event of the fire alarm.The safety of our guests is our top priority and thank you for spotting the positive side of the professionalism of our staff . Thank you once again for your constructive review. We are looking forward to welcoming you back and provide you with an exceptional stay. With warm regards, Sofitel London Gatwick Team

Check your credit card

TripAdvisor rating 1.0/5

lindarobertbarton Business - 04/04/2021 TripAdvisor review

We stayed on the 31st of March 2021 for the test and rest at a price of £209. They invoiced me for that amount but I did not get a credit card receipt. When I checked my credit card statement they charged me £309. I have emailed them three times with no response to find out why. I am now overseas so it’s difficult to deal with it

Dear lindarobertbarton, Thank you for your review. We reached out to you in writing to explain in detail the charges that you are referring to. Please accept my apology for not answering your emails, I am really sorry to say, but we have not received these. Should you need any further help, please email on Matt.Kiss@Sofitel.com so I can be of assistance. I remain at your service. Matt Kiss Hotel Manager

Brilliant customer service

Customer review rating 5.0/5

Tony Business - 27/03/2021 Confirmed reviews ALL

Overnight stay under Covid restrictions made as comfortable and welcoming as possible by great staff.

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive and constructive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Fantastic.

Customer review rating 5.0/5

Anonymous Business - 25/03/2021 Confirmed reviews ALL

Excellent stay. Top class hotel and service.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Easy access to north terminal

Customer review rating 4.5/5

Mr M. C. Business - 22/03/2021 Confirmed reviews ALL

Refurbished hotel very comfortable

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Easy access

Customer review rating 5.0/5

Quick S. Business - 14/03/2021 Confirmed reviews ALL

No hassle quick check in, nice profeesional staff.

Dear Mr T., We very much appreciate your comments regarding your S. at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.0/5

Sandra S. Solo - 13/03/2021 Confirmed reviews ALL

A lovely hotel but unfortunately due to Covid not all facilities were open

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located

Customer review rating 5.0/5

Mark Solo - 09/03/2021 Confirmed reviews ALL

I booked one night as I had an early flight the following morning. Although the hotel was exceptionally quiet due to current lockdown restrictions it never compromised on the overall standard of the hotel. The room was comfortable with all the in room facilities available, breakfast, complimentary tea/coffee, there was even complimentary face mask, sanitizer and wipes. All very much welcome. The check in/out process was pain free and fast.

Dear Mr F. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great stay

Customer review rating 4.5/5

Helen Business - 07/03/2021 Confirmed reviews ALL

Immaculate room helpful staff comfortable nights sleep nice breakfast very covid safe. No conditioner in rooms and no pen to complete breakfast list is my only criticism

Dear Ms Doulton - Levett, Thank you very much for your kind review. I am so glad to read that you enjoyed your sleep and that you found our staff helpful but most importantly that we made you feel safe and comfortable. We also appreciate your constructive feedback in regards of the pen and the conditioner and I apologise for any inconvenience.Please rest assured that your feedback will be shared with our team, making sure to offer you an even more comfortable stay in the future. Thank you once again for your amazing feedback. We are looking forward to welcoming you back. With warm regards, Guest Relations Team Sofitel London Gatwick

Convenient

Customer review rating 3.5/5

Mr M. W. Families - 22/02/2021 Confirmed reviews ALL

Overall good experience.. Conveniently placed for access to airport

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Not as expected

TripAdvisor rating 3.0/5

snipsnapsnorum 13/01/2021 TripAdvisor review

We have stayed at this hotel on a number of occasions with no problems but this time our sleep quality was very poor. The room was so hot and the feather duvet was hot and heavy. Also there was a feather mattress topper which was lumpy and uncomfortable. End result was a maximum of only a few hours of sleep. The bathroom floor was dirty and needed cleaning. Fortunately we ordered breakfast early so we left as soon as we could. We travel as much as we are able but I would definitely think twice before staying again.

Dear snipsnapsnorm, We would like to thank you for reviewing our hotel and for being a regular guest. I am disappointed to read that this stay was not as good as your previous ones and that we fell short on your expectations in regards to the room on this occasion. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with your room number so that we could be able to have a look into the room you stayed in as a matter or urgency. I look forward to hearing back fom you. Kind regards, Marie Simon Reception Supervisor

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