Sofitel London Gatwick Hotel 4 stars

Customer review rating 4.5/5 41,567 reviews

Sofitel London Gatwick
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Cash machine
  • Porter
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :  GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Our accommodation(s)

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

CLASSIC ROOM - 2 single beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Accessible Classic Room with Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Breakfast in bed
  • Automatic wake up call
  • Direct dial telephone

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: 5
  • Area: From 36 / 388 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

LA BRASSERIE

Type of cuisine: Bistro

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Menu (PDF) Cocktail menu (PDF)

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Non contractual photo

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA CEIL BAR

Non contractual photo

Elevated on the first floor offering a great view of the bustling lobby lies The Kua Bar. A wide variety of wine, spirits and cocktails are available throughout the evening, with key sporting events shown on the large screens.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

41,567 reviews

tripadvisor

TripAdvisor Rating 4.5/5

10,407 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Comfortable, sleek hotel for a delayed flight - but with some issues

Customer review rating 4.5/5

E. Families - 18/01/2021 Confirmed reviews ALL

Spent 2 nights at this hotel in Gatwick after 2 cancelled flights. Rooms are spacious, clean and comfortable. All common areas were shut off due to UK restrictions and meals served in rooms. Room service did a good job in a challenging situation but treatment by reception staff varied hugely during the two different check-ins.

Great overnight stay for Gatwick North

Customer review rating 4.5/5

Angela P. Families - 16/01/2021 Confirmed reviews ALL

Easy access to the airport together with a great nights sleep is the reason we keep returning to this hotel!

Dear Mrs P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great stay

Customer review rating 4.5/5

Ricki D. Business - 15/01/2021 Confirmed reviews ALL

Great stay at the Gatwick Sofitel. Room service was so quick and brilliant food. If you needed anything the team would really go out of their way to get it got you. The hotel was so clean, hand sanitiser everywhere. There was a little box in my room with a mask, wipes and a bottle of hand sanitiser. Just very impressed. Thank you Sofitel

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Friendly and uncomplicated

Customer review rating 4.5/5

P. D. Solo - 14/01/2021 Confirmed reviews ALL

Friendly staff, comfortable bed, good breakfast, well situated right at Gatwick North terminal.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured I have shared your valued feedback in regards to the room and the breakfast with our Food and Beverage and Maintenance Managers for further review and action, in order to prevent occurrences of this nature in the future. Thank you once again for your review and we look forward to welcoming you back soon! Sincerely, Guest Relations Team

Excellent stay

Customer review rating 4.5/5

Anonymous Solo - 13/01/2021 Confirmed reviews ALL

I found the staff most helpful and friendly

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Nice bed lovely sleep

Customer review rating 4.5/5

Mark L. Business - 13/01/2021 Confirmed reviews ALL

Fantastic

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Helpful staff, pleasant room

Customer review rating 4.5/5

Anonymous Solo - 13/01/2021 Confirmed reviews ALL

Only stayed one night and didn't use the hotel facilities. Room was comfortable and had all the facilities I required

Dear Mrs D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Not as expected

TripAdvisor rating 4.5/5

snipsnapsnorum 13/01/2021 TripAdvisor review

We have stayed at this hotel on a number of occasions with no problems but this time our sleep quality was very poor. The room was so hot and the feather duvet was hot and heavy. Also there was a feather mattress topper which was lumpy and uncomfortable. End result was a maximum of only a few hours of sleep. The bathroom floor was dirty and needed cleaning. Fortunately we ordered breakfast early so we left as soon as we could. We travel as much as we are able but I would definitely think twice before staying again.

Dear snipsnapsnorm, We would like to thank you for reviewing our hotel and for being a regular guest. I am disappointed to read that this stay was not as good as your previous ones and that we fell short on your expectations in regards to the room on this occasion. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with your room number so that we could be able to have a look into the room you stayed in as a matter or urgency. I look forward to hearing back fom you. Kind regards, Marie Simon Reception Supervisor

Great, everyone was helpful and pleasant

Customer review rating 4.5/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

Really appreciated the ability to get the COVID test via Halo. I had called the hotel a couple of days before I arrived to find out about the test and the logistics. Everything was explained clearly and the actual experience was exactly as explained. This is a real bonus for travellers as it is very difficult to get a pre flight COVID test in the UK.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

well located, very clean and very quiet

Customer review rating 4.5/5

Sean C. Business - 11/01/2021 Confirmed reviews ALL

great location, really clean and freshly decorated hotel. very quiet room and a nice in-room breakfast experience

Dear Mr. Callanan, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.5/5

Kenneth Couples - 10/01/2021 Confirmed reviews ALL

Very convenient for our long haul flight the following afternoon. One if the most comfortable hotel beds I have ever slept in. Extremely efficient check in and out.

Dear Mr. O. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great location - perfect for an early check in at N terminal

Customer review rating 4.5/5

Elishia Families - 07/01/2021 Confirmed reviews ALL

The reception staff were very helpful and friendly.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sleeping on a cloud

Customer review rating 4.5/5

Sue S. Business - 06/01/2021 Confirmed reviews ALL

I stayed due to transitioning home from overseas, and the service I received from check in to check out was outstanding. The protocol put in place due to COVID has been so well thought out and I would not hesitate to stay here in the future. Spotlessly clean room and bathroom. The sleep quality was heavenly...... I felt I was sleeping on a cloud! So so snuggly and comfortable. The mattress topper, the duvet and the pillows were sumptuous. In room dining was perfect from delivery to quality of the food, the best as regards room service I’ve experienced in a long time. I travel all over the world so my comments are not made lightly and the Sofitel London Gatwick gets my vote.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Not good sadly

Customer review rating 4.5/5

C. Families - 31/12/2020 Confirmed reviews ALL

We had checked in all fine and the place looks great - also good location to the airport which is what we wanted . However we didn’t have long to stay amd the price was quite a lot for this but that is understandable . However we ordered food to our room and ny sons food was wrong - we were still charged full price . I reported that I believed my bed (there was 3 beds in room and this was only mine ) has some kind of bugs in it as my back was itchy and I could feel these in my body . Nothing was commented on this and I still haven’t been contacted about it . I am not impressed with the level of customer service here and is nothing that Covid can be blamed for

Dear Mr C., I would like to wish you a Happy New Year full of health,happiness and prosperity. Thank you very much for your constructive review. I am glad to read that you found our location convenient and our hotel great! Our rooms are recently refurbished and we are delighted to welcome you. Everything is brand new ,including our matresses so I am so sorry to read your experience. Do you think that maybe hypoallergic beddings would have been better for your sleep? Please rest assured that I have passed your feedback regarding the room service on our team for further review and that your profile will be updated for any similar situation not to occur again. Mr C. I would be very glad to assist you with any future bookings ,making sure that your stay will exceed your expectations. We very much appreciate your sincere feedback and we are looking forward to welcoming you back. With warm regards, Katerina Stasinou Guest Relations Team

Very comfortable

Customer review rating 4.5/5

Ollie Families - 29/12/2020 Confirmed reviews ALL

Stayed prior to flight and also took Covid PCR test as part of the package - information given by central reservations as to the time the test needed to be submitted to the courier was incorrect, but luckily the hotel manager arranged for the tests to be taken up to London by one of his staff - very apprecitated otherwise we would have not been able to travel. Rooms were very comfortable, but avoid the ones by the monorail between North and South terminals as this runs 24hrs so can wake you.

Dear Mr M., Happy New Year! We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with oour Hotel Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have now updated your profile,making sure that on your next stay you will be on a quieter room and enjoy a beautiful stay. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.5/5

Mrs L. L. Couples - 29/12/2020 Confirmed reviews ALL

All good except disapointed to have been charged a £6 service fee for some sandwiches without any prior notification - makes them VERY expensive and def not worth it.

Dear Mrs L., Happy New Year We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your reservation is now updated and I will also make sure to pass your feedback in regards of the service fee to our team. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Handy for the airport

Customer review rating 4.5/5

Miriam Couples - 29/12/2020 Confirmed reviews ALL

We arrived late and nothing was open anywhere but fortunately room service was available and was promptly served. We left really early the next morning so couldn’t appreciate the lovely bed and bedding.

Dear Mrs w., Happy New Year! We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let me kindly inform you that we do have a check-out box ,so I am sure that on your next you will definitely enjoy a quick and easy check out. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well positioned for our flight

Customer review rating 4.5/5

Mrs M. R. Couples - 29/12/2020 Confirmed reviews ALL

All staff were very friendly

Dear Mrs Russel, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent "Test and Rest" experience

Customer review rating 4.5/5

Katy Families - 29/12/2020 Confirmed reviews ALL

We called the hotel and booked a twin room the night before our flight from Gatwick, took a saliva PCR test at 4:12pm, had a lovely dinner downstairs and got our test results back around 10/11 the following morning (can't remember the exact time). Absolutely perfect for our needs. Hotel staff were all very friendly and helpful. Highly recommended for 'Test and Rest' as the room + tests came in £40 cheaper, and results were FASTER, than had we just gone for a test at Boots!

Dear Mrs K., Happy New Year! We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Amy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Had to be changed to 3 different rooms

TripAdvisor rating 4.5/5

denishadeniston 29/12/2020 TripAdvisor review

When we arrived, we had to be moved 2 times. The first room we were given was half clean. The bathroom was dirty. There was garbage everhwere. The second room was filled with ciggarette smoke. When we went to give in the test the front desk was extremely rude and took a long time to come help us even though there was no one there.

Dear denishadeniston, Thank you for taking the time for letting us know about your experience at Sofitel London Gatwick. I was very disappointed to read that we were not able deliver such basics as a clean room and friendly service, for this I am sincerely sorry. Could you please reach out to me on matt.kiss@sofitel.com so that I can offer my apology in person? Thank you, and once more, please accept my apology for this failure on our part. Kind regards, Matt Kiss Hotel Manager

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