Sofitel London Gatwick

Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.3/5 1,792 reviews

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Description

Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • On-site restaurant with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

ALLSAFE approved hotel

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

  • EASTWAY & RAIL LINK:  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT:  GATWICK AIRPORT

  • By plane

    HEATHROW At 56km / 35 miles

  • By plane

    LONDON GATWICK At 0km / 0 miles

  • By train

    GATWICK At 0km / 0 miles

  • By train

    GATWICK AIRPORT TRAIN STATION At 0km / 0 miles

  • By train

    LONDON ST PANCRAS At 26km / 16 miles

GPS:51.161121, -0.176867

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,792 reviews

TripAdvisor Rating  4.5/5  10,531 reviews

Excellent stay couldn't fault Nitrile in anyway

TripAdvisor rating 5.0/5

nkv26 TripAdvisor review

The room was fantastic, with excellent views of the runway. It was clean throughout and staff were incredibly accommodating and helpful. We enjoyed the delights of the the vip lounge and had a great experience.

Not exactly a Sofitel .. but ...

TripAdvisor rating 3.0/5

Visitor951 TripAdvisor review

We're lucky in having stayed in a few Sofitels in our time so know the standard to expect. Our experience here was not the best. Throughout our stay, two lifts were not working - we were misdirected first by the reception desk and then a different member of staff to our room. Staff in both main restaurants appeared stressed, poorly managed and over-worked and with one exception (in the upstairs VIP bar in the evenings) unwelcoming and rather unfriendly. Club Millesime was closed for renovation - no mention of this on our booking or the Accor website. BUT, the hotel's close to the North terminal and the room we were allocated had been done up since our last stay a few years back. Just be aware,frequent travellers, this is not really a Sofitel in terms of the standards you might expect - I hope the managers take things in hand - with a focus on customer experience and expectations.

Sofitel Gatwick

TripAdvisor rating 5.0/5

paulineengland2022 TripAdvisor review

It was a pleasure to return to this hotel after more than 2 years. It's refurbishment has brought it up to date, my room was very stylish and comfortable. The only thing lacking was a luggage rack , which I discovered from reception could be requested on booking. The food was excellent as usual. All staff were pleasant and most helpful

Fantastic night before our holiday

TripAdvisor rating 5.0/5

KBan0365 TripAdvisor review

Stayed here with my mum in a twin room before our early flight the next day. Room was squeaky clean and the beds were some of the most comfortable I’ve slept in in a hotel. The Vanda restaurant was delicious and the server (we didn’t get his name) was so professional and friendly. The guys in the bar, Alex and Kebbe Njie, were also brilliant and so attentive and chatty. It’s the level of service that you realise you’ve missed so much these past two years, and they made our evening an enjoyable one. Thank you.

Hello KBan0365, Thank you so much for taking the time out in leaving a feedback about your recent stay with us. We are very happy to hear that you had a lovely time with us. Your feedback means a lot and will be passed on to the relevant department and we look forward to seeing you again in the near future. Alex and Kebbe Njie will also be very happy to hear that they help made your time with us a memorable one. Kind regards,

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed day before flight very convenient We had all we needed and went on holiday well rested

Dear C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

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