Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,842 reviews

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Sofitel London Gatwick - Image 1
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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,842 reviews

TripAdvisor Rating  4.4/5  12,921 reviews

Certificate of excellence 2024

Sofitel famili time

TripAdvisor rating 5.0/5

GRZEGORZ K TripAdvisor review

It was a wonderful family time spent at the Sofitel hotel with an unearthly view. Mr. Krzysztof was a sensational and professional help.

Amazing overnight in a beautiful hotel

TripAdvisor rating 5.0/5

Jon E TripAdvisor review

The suite was amazing from the minute we opened the door the view was fabulous over the runway. The suite was so comfortable especially the bed, we had a great night's sleep. It was home from home. We will use Sofitel at Gatwick airport again and would highly recommend it.

Luxury night sleep

TripAdvisor rating 5.0/5

Venetia H TripAdvisor review

This hotel is by far the best we have stayed in. It offers super quality beds, bedding and bathrooms. The room we stayed in was absolutely beautiful. Tye bed was so comfortable ypu felt as though you were sleeping on clouds. The bathroom had a walk in shower which was perfect for us. Don’t like bath showers as you have to lift your legs to get in and out. The walk in shower was a double so you have plenty of room to wash your hair and body. The bathroom was supplied with shower gel, shampoo, conditioner and body lotion along with cotton buds, pads, shower cap if needed and tissues. You also have a mini fridge and safe. Can’t complain and will be staying on our return journey. Thank you again Sofitel for supplying a beautiful room so we can get on and enjoy our holiday from day 1.

Rude waiters in restaurant

TripAdvisor rating 1.0/5

K7467SLchrism Families - TripAdvisor review

Hotel is amazing and stayed at many across the UK. Service in the Vivre restaurant wasn’t great at all - very slow and rude. Asked for the 12.5% service charge to be taken off our bill as we didn’t feel the level of service granted a £24 tip and we had planned to leave our own. But then the waiter, Aslam, got very defensive and rude and confronted me as to why we had taken the tip off - which completely summed up why we took it off! Avoid the restaurant if you stay here. Food was great though

Dear K7467SLchrism, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry to hear about your recent experience with us. Please allow me to express my sincerest apologies. We do our utmost best to provide the warmest service to all our guest to feel happy and relax, but on this occasion, I can see that this was not extended to you during this time. Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please can you contact me as soon as possible so that I can further investigate this matter. Our contact info is: H6204-fo3@sofitel.com or 01293 567 070. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Chambers

Loved the lounge

TripAdvisor rating 5.0/5

footballhells Couples - TripAdvisor review

Had a really lovely room at the Sofitel Gatwick north this time - room 700 - a separate lounge was an unexpected but welcome surprise with a nice fruit bowl too - the complimentary items in the fridge were also welcome though I’m not sure why in a room containing 2 people there was only one beer but two of everything else ? With our room we had access to the lounge and I have to say I cannot speak highly enough of Alexandra - what a lovely lady - always smiling and helpful with the food and drinks on offer - an absolute credit to the company

Dear footballhells, Thank you for your kind words. We're so pleased you enjoyed your stay in room 700 and the surprise lounge access. Your feedback on the minibar has been noted. A special thanks for highlighting Alexandra — we're proud to have her on the team and will be sure to pass on your praise. We hope to welcome you back soon. Regards, Guest Relations Team

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Other web-users rate our hotel

  • 4,739 reviews 9.4/10 Location
  • 7,873 reviews 8.2/10 Room
  • 6,565 reviews 8.5/10 Service
  • 45 reviews 6.4/10 WiFi
  • 4,477 reviews 7.6/10 Comfort
  • 2,179 reviews 8.4/10 Cleanliness
  • 1,569 reviews 4.8/10 Value
  • 1,095 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.