Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,976 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,976 reviews

TripAdvisor Rating  4.4/5  12,829 reviews

Certificate of excellence 2024

Overpriced

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

I would only rate at 4 star maximum Shower blocked Furniture faded and room generally tired

We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive constructive feedback. I will share your comments with our team, and relevant Head of Departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Sofitel Gatwick in the near future. Kind Regards, Reception Team

Location is excellent

Customer review rating 5.0/5

Jeanette Solo - Confirmed reviews ALL

I chose hotel for it's location, but it was better than I thought , it's so close to the terminal I needed. The room was very nice and very comfortable bed.

Dear Miss c., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. We are glad to hear that you enjoyed our rooms and appreciate your comments regarding the standard of the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel London Gatwick

Lack of staff around

Customer review rating 2.5/5

Alison Solo - Confirmed reviews ALL

In the past I have always been asked if I needed help with my luggage, this time there was no assistance on hand. Also, only one lift was working, for the amount of guests I found this very poor. Once I arrived at my room, there were housekeeping staff just chatting and laughing, I have no problem with this, however, I was struggling to get my door open with my luggage, but no one came to my assistance.

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. Firstly, please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has affected your overall satisfaction. Our guests are our number one priority and I was very disappointed to read that we failed to meet your expectations during your stay with us. Please be rest assured that this is certainly not the level of service you should have received at the Sofitel London Gatwick. I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Please do not hesitate to reach out to me directly for any further requirement: DU… Kind Regards, Emi Salida Reception Manager

Excellent location for North terminal

Customer review rating 5.0/5

Pauline Families - Confirmed reviews ALL

Was welcomed on arrival & escorted to my room - heavy luggage transported for me. Access to the terminal is no more than a 3 minute walk through an indoor walkway. Couldn't be a better location.

Dear Mrs V., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel London Gatwick

Good hotel with airport parking

TripAdvisor rating 5.0/5

ian p Couples - TripAdvisor review

We booked directly and took advantage of the park-and-stay option, staying the night we returned from our holiday. We parked in one of the Maple Parking bays in the hotel's car park, handed over the key, and they took the car off-site until the day before our return flight. The room was a reasonable size and had a small fridge, A/C, and good soundproofing. My only gripe is that the bar shuts at 11 pm

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Other web-users rate our hotel

  • 4,629 reviews 9.4/10 Location
  • 7,783 reviews 8.3/10 Room
  • 6,481 reviews 8.3/10 Service
  • 43 reviews 6.2/10 WiFi
  • 4,449 reviews 7.7/10 Comfort
  • 2,119 reviews 8.4/10 Cleanliness
  • 1,566 reviews 5/10 Value
  • 1,113 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.