Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,588 reviews

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Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,588 reviews

Customer review rating 4.5/5

Deborah H. Families - Confirmed reviews ALL

Great location, rooms comfortable and food very good - Vanda.

Dear Guest, Thank you for sharing such encouraging feedback. We are delighted to know you consistently enjoy our convenient location, comfortable accommodations, and dining offerings. Your kind words reflect the service and hospitality our team strives to provide. We truly appreciate your continued support. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 1.5/5

Gemma C. Couples - Confirmed reviews ALL

We lovely the facilities there however we found the mattress extremely uncomfortable it was very very soft and gave us a bad night sleep and because of this it’s unlikely we’d stay again as we was hoping for a goodnight sleep before flying!

Dear Guest, Thank you for sharing your feedback with us. We are sorry to learn that your stay did not provide the restful night you were hoping for before your flight. Our aim is always to offer comfort and a tranquil environment, and we regret that this was not your experience. We appreciate your kind words about our facilities and value the time you took to let us know. We hope to have the opportunity to welcome you again and provide a more comfortable stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Silvina P. Solo - Confirmed reviews ALL

I love this hotel friendly staff. Comfy beds and right at the gatwick airport. I love staying here.

Dear Guest, Thank you for sharing such kind feedback. We are delighted to know you enjoy our welcoming team, comfortable beds, and convenient location at Gatwick Airport. Your continued preference means a great deal to us, and it reflects our commitment to providing a relaxing and seamless stay for our guests. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Donna F. Solo - Confirmed reviews ALL

Great stay and the best bed Iv ever slept in!

Dear Guest, Thank you for sharing such kind feedback. We are delighted to know you enjoyed a great stay and found the bed exceptionally comfortable. Providing a restful night’s sleep and a welcoming experience is central to our service philosophy, and it is wonderful to hear this reflected in your visit. We look forward to the pleasure of welcoming you back to Sofitel London Gatwick. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Rosie P. Couples - Confirmed reviews ALL

We kindly got upgraded to a premium room because it was pur honeymoon, would be interested to book that again

Dear Guest, Thank you for sharing such kind feedback. We are delighted that our team made your honeymoon stay special and that our location suited your plans at Gatwick North. It is wonderful to hear you enjoyed the premium room upgrade. We would be pleased to welcome you back and assist with arranging a similar room for a future visit. We look forward to welcoming you again soon. Warm Regards, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 5,124 reviews 9.5/10 Location
  • 8,446 reviews 8.3/10 Room
  • 6,768 reviews 8.6/10 Service
  • 47 reviews 7.6/10 WiFi
  • 4,850 reviews 7.7/10 Comfort
  • 2,372 reviews 8.5/10 Cleanliness
  • 1,647 reviews 5/10 Value
  • 1,109 reviews 7.7/10 Breakfast

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