Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,669 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,669 reviews

TripAdvisor Rating  4.5/5  12,746 reviews

Certificate of excellence 2024

Outstanding

TripAdvisor rating 3.0/5

julie b TripAdvisor review

It was a lovely stay . We was in the ambassador suite. We have been going for a few years now.and this time we went back it had changed with the parking was a little confusing . But lovely place to start your holiday. We used the lounge upstairs with pickies and drinks . Lovely touch the lady remembered us from last christmas. Very friendly.

Lovely return to the Sofitel

TripAdvisor rating 5.0/5

St-Lucia_Enthusiast TripAdvisor review

A little confusion at checkin but got a lovely upgrade to the Luxury room which was comfortable and very clean. Loved the bathroom. The separate shower is good. We ate at the French restaurant and the food was excellent. Really delicious. Not cheap but value for the quality we had. All the staff we encountered, Gilroy, AMU and the rest are a credit to the hotel. We look forward to our next stay with you.

Dear St-Lucia_Enthusiast, Thank you for sharing your feedback. We’re glad you enjoyed your upgraded Luxury room, the delicious meal at our French restaurant, and the warm service from our team, especially Gilroy and AMU. Your kind words mean a lot, and we look forward to welcoming you back soon. Regards, Guest Relations Team

Average Stay

Customer review rating 2.0/5

Bill D. Couples - Confirmed reviews ALL

The hotel was conveniently located for an early morning flight. However housekeeping was lax, as the rubbish bin had not been emptied from the previous occupier and the tissue box had a solitary tissue left. Did not report it as tired from the commute in.

Dear Bill D., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Whilst Gatwick Airport engineering team are currently working on solving the issue to ensure the tunnel is safe. As we prioritise the health and safety of our guests, we thank you for your patience due to this matter. We are pushing to have this opened as soon as possible and share your frustration. At Sofitel London Gatwick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to contact me directly on H6… should you wish to discuss this matter in further details. Kind Regards, NAME Guest Relations

Comfort

Customer review rating 5.0/5

Janie T. Solo - Confirmed reviews ALL

Extremely comfortable

Dear Janie T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and good food

Customer review rating 5.0/5

Sara H. Families - Confirmed reviews ALL

We stayed overnight the night before our flight. The rooms were very comfortable and the dinner we had was expensive but good quality. The location makes it easy to access either terminal. They were also very flexible as our son was delayed and unable to arrive until 5am. His key was held for him and the night staff were efficient and welcoming.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our Nights Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel London Gatwick

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Other web-users rate our hotel

  • 4,504 reviews 9.4/10 Location
  • 7,660 reviews 8.3/10 Room
  • 6,381 reviews 8.2/10 Service
  • 47 reviews 6.6/10 WiFi
  • 4,388 reviews 7.8/10 Comfort
  • 2,060 reviews 8.3/10 Cleanliness
  • 1,543 reviews 4.7/10 Value
  • 1,111 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.