Sofitel London Gatwick Hotel 4 stars

I stayed due to transitioning home from overseas, and the service I received from check in to check out was outstanding. The protocol put in place due to COVID has been so well thought out and I would not hesitate to stay here in the future. Spotlessly clean room and bathroom. The sleep quality was heavenly...... I felt I was sleeping on a cloud! So so snuggly and comfortable. The mattress topper, the duvet and the pillows were sumptuous. In room dining was perfect from delivery to quality of the food, the best as regards room service I’ve experienced in a long time. I travel all over the world so my comments are not made lightly and the Sofitel London Gatwick gets my vote.

We had checked in all fine and the place looks great - also good location to the airport which is what we wanted . However we didn’t have long to stay amd the price was quite a lot for this but that is understandable . However we ordered food to our room and ny sons food was wrong - we were still charged full price . I reported that I believed my bed (there was 3 beds in room and this was only mine ) has some kind of bugs in it as my back was itchy and I could feel these in my body . Nothing was commented on this and I still haven’t been contacted about it . I am not impressed with the level of customer service here and is nothing that Covid can be blamed for

Stayed prior to flight and also took Covid PCR test as part of the package - information given by central reservations as to the time the test needed to be submitted to the courier was incorrect, but luckily the hotel manager arranged for the tests to be taken up to London by one of his staff - very apprecitated otherwise we would have not been able to travel. Rooms were very comfortable, but avoid the ones by the monorail between North and South terminals as this runs 24hrs so can wake you.

All good except disapointed to have been charged a £6 service fee for some sandwiches without any prior notification - makes them VERY expensive and def not worth it.

We arrived late and nothing was open anywhere but fortunately room service was available and was promptly served. We left really early the next morning so couldn’t appreciate the lovely bed and bedding.

All staff were very friendly

We called the hotel and booked a twin room the night before our flight from Gatwick, took a saliva PCR test at 4:12pm, had a lovely dinner downstairs and got our test results back around 10/11 the following morning (can't remember the exact time). Absolutely perfect for our needs. Hotel staff were all very friendly and helpful. Highly recommended for 'Test and Rest' as the room + tests came in £40 cheaper, and results were FASTER, than had we just gone for a test at Boots!

When we arrived, we had to be moved 2 times. The first room we were given was half clean. The bathroom was dirty. There was garbage everhwere. The second room was filled with ciggarette smoke. When we went to give in the test the front desk was extremely rude and took a long time to come help us even though there was no one there.

the stay at your hotel was very, very good I'll prefer your hotel again next time.

Good stay amongst all of the external COVID chaos. We used the Test and Rest package which was a much more straightforward way of navigating the current travel restrictions. Service in the bar good. Reception very helpful.

Stayed for a night prior to traveling away. Would definitely do that again. So much easier and found out about park, fly, relax. Excellent service. Very nice comfortable room and modern.

Enjoyable and great dinner in Vanda

I checked in entered the room put my suitcase down then my flight was cancelled I immediately checked out was probably in the room 15 minutes, thought I would get a refund but no such luck.

We chose this hotel because of its location. No hassle getting to and from airport..just straight from hotel link to airport. The hotel exceeded our expectations by far.

Nice staff, clean rooms and amazingly comfortable beds. Breakfast was ok, could be better.