Sofitel London Gatwick Hotel 4 stars

Fantastic

Only stayed one night and didn't use the hotel facilities. Room was comfortable and had all the facilities I required

We have stayed at this hotel on a number of occasions with no problems but this time our sleep quality was very poor. The room was so hot and the feather duvet was hot and heavy. Also there was a feather mattress topper which was lumpy and uncomfortable. End result was a maximum of only a few hours of sleep. The bathroom floor was dirty and needed cleaning. Fortunately we ordered breakfast early so we left as soon as we could. We travel as much as we are able but I would definitely think twice before staying again.

Really appreciated the ability to get the COVID test via Halo. I had called the hotel a couple of days before I arrived to find out about the test and the logistics. Everything was explained clearly and the actual experience was exactly as explained. This is a real bonus for travellers as it is very difficult to get a pre flight COVID test in the UK.

great location, really clean and freshly decorated hotel. very quiet room and a nice in-room breakfast experience

Very convenient for our long haul flight the following afternoon. One if the most comfortable hotel beds I have ever slept in. Extremely efficient check in and out.

The reception staff were very helpful and friendly.

I stayed due to transitioning home from overseas, and the service I received from check in to check out was outstanding. The protocol put in place due to COVID has been so well thought out and I would not hesitate to stay here in the future. Spotlessly clean room and bathroom. The sleep quality was heavenly...... I felt I was sleeping on a cloud! So so snuggly and comfortable. The mattress topper, the duvet and the pillows were sumptuous. In room dining was perfect from delivery to quality of the food, the best as regards room service I’ve experienced in a long time. I travel all over the world so my comments are not made lightly and the Sofitel London Gatwick gets my vote.

We had checked in all fine and the place looks great - also good location to the airport which is what we wanted . However we didn’t have long to stay amd the price was quite a lot for this but that is understandable . However we ordered food to our room and ny sons food was wrong - we were still charged full price . I reported that I believed my bed (there was 3 beds in room and this was only mine ) has some kind of bugs in it as my back was itchy and I could feel these in my body . Nothing was commented on this and I still haven’t been contacted about it . I am not impressed with the level of customer service here and is nothing that Covid can be blamed for

Stayed prior to flight and also took Covid PCR test as part of the package - information given by central reservations as to the time the test needed to be submitted to the courier was incorrect, but luckily the hotel manager arranged for the tests to be taken up to London by one of his staff - very apprecitated otherwise we would have not been able to travel. Rooms were very comfortable, but avoid the ones by the monorail between North and South terminals as this runs 24hrs so can wake you.

All good except disapointed to have been charged a £6 service fee for some sandwiches without any prior notification - makes them VERY expensive and def not worth it.

We arrived late and nothing was open anywhere but fortunately room service was available and was promptly served. We left really early the next morning so couldn’t appreciate the lovely bed and bedding.

All staff were very friendly

We called the hotel and booked a twin room the night before our flight from Gatwick, took a saliva PCR test at 4:12pm, had a lovely dinner downstairs and got our test results back around 10/11 the following morning (can't remember the exact time). Absolutely perfect for our needs. Hotel staff were all very friendly and helpful. Highly recommended for 'Test and Rest' as the room + tests came in £40 cheaper, and results were FASTER, than had we just gone for a test at Boots!

When we arrived, we had to be moved 2 times. The first room we were given was half clean. The bathroom was dirty. There was garbage everhwere. The second room was filled with ciggarette smoke. When we went to give in the test the front desk was extremely rude and took a long time to come help us even though there was no one there.