Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,163 reviews

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Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,163 reviews

TripAdvisor Rating  4.4/5  13,133 reviews

Customer review rating 5.0/5

Jane S. Families - Confirmed reviews ALL

A great experience from beginning to end!

Dear Guest, Thank you for sharing such wonderful feedback and for your perfect score. We are delighted to know your stay was consistently excellent from arrival to departure. It is a pleasure to hear that we continue to meet your expectations. Providing seamless comfort and attentive service is at the heart of what we do. We appreciate your continued trust and look forward to welcoming you back for another great stay. Warm regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

A B. Families - Confirmed reviews ALL

Everything was satisfactory. We were given a room facing the airport which was good. Breakfast was really good. The only issue was that even though we had a room booked for 3 people, we only had one bed for two. When we inquired, they did set it up very quickly and were nice about it, but it was odd that they said just because you booked a room for 3 people (two adults and one child of ten years), it does not necessarily mean you need three beds. That was odd, but all else was good.

Dear Guest, Thank you for sharing your feedback and for highlighting the enjoyable airport view and the quality of our breakfast. We are delighted that our team responded promptly and courteously to your request. We are sorry for any confusion regarding the sleeping arrangements during your stay. Our aim is always to provide clarity and comfort, and we appreciate your comments, which help us uphold our standards. It would be a pleasure to welcome you back for another comfortable visit. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

James R. Couples - Confirmed reviews ALL

Speedy, efficient, very nice room, convenient

Dear Guest, Thank you for sharing such wonderful feedback and your perfect score. We are delighted to know you found your stay comfortable and efficient, with a pleasant room and convenient location. Creating a seamless experience is central to our service philosophy, and it is gratifying to see this reflected in your comments. Your recognition means a great deal to our team. We look forward to welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team.

Perfect holiday start

TripAdvisor rating 5.0/5

JohnnyHedgehog TripAdvisor review

We started our holiday with a night at the Gatwick Sofitel - and treated ourselves to a room with access to the Milliseme lounge. The attentive hostess, Alexandra, made sure that our evening was the perfect start to our break with a range of drinks and canapés.

BEDBUGS

TripAdvisor rating 1.0/5

Go42476419318 TripAdvisor review

Stayed in 525 and got bitten. Turned the light on and found a couple of bed bugs that I filmed at about 1.30am. I suppose that’s all it takes. I was not about to search for more. Sofitel have undertaken an “Independent investigation” and have suggested I brought them with me, but they waited until 1.30 to bite me? Or they suggest they were on my luggage, Which was always two feet way from the bed. None of which makes sense. Just want to make others aware of the BED BUGS.

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Other web-users rate our hotel

  • 4,939 reviews 9.5/10 Location
  • 8,149 reviews 8.3/10 Room
  • 6,634 reviews 8.5/10 Service
  • 42 reviews 6.9/10 WiFi
  • 4,645 reviews 7.7/10 Comfort
  • 2,233 reviews 8.5/10 Cleanliness
  • 1,606 reviews 4.9/10 Value
  • 1,069 reviews 7.6/10 Breakfast

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