Sofitel London Gatwick Hotel 4 stars

TripAdvisor rating 4.5/5 10,276 reviews
Sofitel London Gatwick
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Contact email

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :   GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :   GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

CLASSIC ROOM - 2 single beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Accessible Classic Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Breakfast in bed
  • Automatic wake up call
  • Direct dial telephone

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: 5
  • Area: From 36
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Photo non contractuelle / Strictly non binding

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Photo non contractuelle / Strictly non binding

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

40,170 reviews

tripadvisor

TripAdvisor Rating 4.5/5

10,276 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Shabby and expensive

TripAdvisor rating 4.5/5

sarahclewer 22/01/2020 TripAdvisor review

Rooms are a quite dated and shabby, worn looking, so for this reason I find it very expensive for the stay. I was woken at 4am by the air conditioning unit, the fan making terrible metal on metal grating sounds which got worse and worse. Had to get up and turn the air conditioning off. Very scary and troubling. Just sums up the hotel as being very worn and dated. Very u happy with sleep being disturbed and not getting a proper rest. Reception didn't seem to be concerned or care when I made my complaint, and no compensation or restitution, or even apology was made to me despite my complaint. I'm pretty sure the unit was about to explode if I didn't turn it off. Not what I expected or paid for. Very disappointed and unhappy at the service I received regarding this issue.

pre flight

Customer review rating 4.4/5

John Couples - 21/01/2020 Confirmed reviews ALL

SUPERB ROOM WITH EXCELLENT VIEW OVER AIRPORT TO RUNWAY. Executive lounge very disappointing not large enough for purpose

Convenient

Customer review rating 4.4/5

Anonymous Couples - 21/01/2020 Confirmed reviews ALL

Couldn't find fault with anything

Dear Mr M. , We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Very handy for airport

Customer review rating 4.4/5

Pete W. Couples - 21/01/2020 Confirmed reviews ALL

Smooth service from booking to check out

Dear P W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madu Ariyanayagam Front of House Manager

Well located, good nights sleep before flight.

Customer review rating 4.4/5

Mr A. H. Couples - 21/01/2020 Confirmed reviews ALL

Very comfortable room, well located in the hotel close to the lifts/podium. Marked 9 out of 10, only because room had an adjoining door to another room: adjoining room was unoccupied therefore did not cause noise/concerns.

great staff

Customer review rating 4.4/5

C. Families - 21/01/2020 Confirmed reviews ALL

very impressed with welcome, assistance and friendliness of concierge and reception staff. Also gentleman who delivered our room service.

Dear Mr c., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent stay, conveniently located, helpful staff

Customer review rating 4.4/5

Jenko Couples - 21/01/2020 Confirmed reviews ALL

We’ve stayed a few times and always happy with the experience. Very convenient for north terminal. The beds are very comfy and the linen is first class, not always something you get in a quick turnaround hotel. Highly recommended.

Excellent accommodation

Customer review rating 4.4/5

Darren C. Families - 21/01/2020 Confirmed reviews ALL

Easy and friendly staff to check in. Only criticism if you can call is that is slow service at the restaurant urban cafe in the evening. Didn’t like how they placed a tip straight into the bill. Wouldn’t have paid one otherwise due to service.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to inform you that our service charges are discretionary. If you are not satisfied with the level of service you have received or choose not to pay then, the staff can remove it from your bill. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Front of House Supervisor

Excellent stay.

Customer review rating 4.4/5

Gary L. Couples - 21/01/2020 Confirmed reviews ALL

Wonderful hotel located right next to Gatwick North terminal. Staff very friendly and service superb.

Dear Mr L. , We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff and especially to Amy as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

The entire team were incredibly professional and helpful from the guys in the door to the team in the restuarant

Customer review rating 4.4/5

Andrew M. Solo - 21/01/2020 Confirmed reviews ALL

The whole experience was de-stressing from arrival through check-in the stay and the meal was great. The parking ticket was prepaid and meant I could make a speedy exit on my return. Faultless - thank you

Dear Mr M. , We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for this amazing review and I look forward in welcoming you back soon! Sincerely, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

A Nice Way to Start our Holiday

Customer review rating 4.4/5

David T. Couples - 21/01/2020 Confirmed reviews ALL

The stay was as usual - very pleasant. No issues at all.

Dear David T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madu Ariyanayagam Front of House Manager

Good location. Easy access to flight. Comfortable.

Customer review rating 4.4/5

T. Couples - 21/01/2020 Confirmed reviews ALL

Night before flight was comforting to know there was no travel to catch flight. Hotel was good standard - room and food.

Dear John T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madu Ariyanayagam Front of House Manager

Convenient in location and good service by all

Customer review rating 4.4/5

Henry S. Couples - 21/01/2020 Confirmed reviews ALL

Professionally run in all aspects knowing exactly what a short term traveller requires with excellent service and everything done as requested and on time.

Dear Henry S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madu Ariyanayagam Front of House Manager

Good stay

Customer review rating 4.4/5

Fiona M. Business - 21/01/2020 Confirmed reviews ALL

Lovely room service and breakfast

Dear Mrs M. , We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great from check-in to check out

TripAdvisor rating 4.5/5

ContinentalDrifter52 Couples - 21/01/2020 TripAdvisor review

Stayed here many, many times when departing from LGW. Check-in is always welcoming, friendly & efficient, even if there may be the odd queue? Rooms are well appointed & the beds, well best beds anywhere. Wish I could have one at home. Restaurants & bar are good by hotel standards. Then check out is just as good as when you arrived for check in. Staff are friendly, even at some unGodly hour of the morning. Enquiring about your stay & was everything to your satisfaction. Rarely is there anything to be non-complimentary about any of my stays. I'll be back time & again & at other Sofitel/.Accor hotels. Can't recommend them highly enough for what is essentially a business hotel.

Well located

Customer review rating 4.4/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Very pleased to be upgraded to a better room with access to free drinks and snacks

Dear Patrick M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Madu Ariyanayagam http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located and friendly check in

Customer review rating 4.4/5

Janet Friends - 20/01/2020 Confirmed reviews ALL

Perfect ore flight experience. Grateful for the upgrade and free glass of wine .

Dear Janet B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

A nice, clean comfortable stay

Customer review rating 4.4/5

Cheryl Families - 20/01/2020 Confirmed reviews ALL

The staff provided an interconnecting room which gave us the space we needed. The rooms were clean and comfortable. Only criticism was the breakfast we ordered, the service was poor as he forgot the bowls, cutlery and some cups. Then he only brought up the knives, he went back for the bowls and seemed to take a while and we ended up going down ourselves to fetch the rest of the cutlery. We had room service to make it easy and less stressful. I complained at check out as was expecting a refund on the service charge but she didn’t seem to care.

Excellent as always

Customer review rating 4.4/5

Nic S. Solo - 20/01/2020 Confirmed reviews ALL

Good comfortable reliable service

Dear James S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Madu Ariyanayagm Front of House Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located

Customer review rating 4.4/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Good service in all aspects , lovely room

Dear F K., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest relations team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
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