Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,683 reviews

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Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,683 reviews

Customer review rating 4.0/5

Sophie T. Families - Confirmed reviews ALL

It was a really lovely stay, we really enjoyed the rooms and access to the lounge, all the snacks and drinks included were great and much appreciated, however, unfortunately the cleaning could have been better, our shower was draining slowly, when I removed the trap it was mouldy and disgusting, the grout needed a scrub and unfortunately our glasses were even not 100% clean. Ultimately this did not impact the comfort and enjoyment of our stay but it’s definitely something I hope to see improved in the future. I know the cleaners are rushed and they do their absolute best, but perhaps these small details would matter to someone else. The reception staff were absolutely amazing, I really loved the kind gentleman that served me, he was very kind and helpful.

Customer review rating 5.0/5

Brian S. Solo - Confirmed reviews ALL

Smooth check in, good room, hotel is well located especially if you are an easyJet customer!

Customer review rating 5.0/5

William L. Couples - Confirmed reviews ALL

We are never disappointed when we stay at your delightful hotel. The beds are always so comfortable

Customer review rating 4.5/5

Jean-gabriel T. Solo - Confirmed reviews ALL

The location was perfect, next to the terminal. The room was very comfortable and the staff are excellent at what they do.

Customer review rating 1.5/5

Kay B. Families - Confirmed reviews ALL

I booked the hotel in 2025 for our family if 6, including a 1 and 6 year old as we had an early flight. Upon arriving at the hotel we were told our rooms were not ready, we had been travelling since 10 on the day Via trains so as you can imagine we were not pleased. We were not offered a complimentary drink so I therefore suggested it which we were then given. We were told check in is from 2pm so the 2 rooms should have been ready.

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your arrival experience did not meet expectations, especially after a long journey with young children. Our aim is to provide a seamless and welcoming check-in, and we regret that your rooms were not ready upon your arrival, including after 14:00 when check-in is expected to commence. We also appreciate your comments regarding the timing and hospitality, which help us uphold the standards our guests expect. We value your consideration of our hotel for your family stay before an early flight, and we hope to have the opportunity to provide a smoother experience in the future. Warm Regards, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 5,175 reviews 9.5/10 Location
  • 8,505 reviews 8.3/10 Room
  • 6,810 reviews 8.6/10 Service
  • 49 reviews 7.8/10 WiFi
  • 4,902 reviews 7.7/10 Comfort
  • 2,402 reviews 8.6/10 Cleanliness
  • 1,652 reviews 5.1/10 Value
  • 1,115 reviews 7.7/10 Breakfast

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