Sofitel London Gatwick Hotel 4 stars

Tqvm for guy at reception, For give me a short stay for my family with amazing exp. Appreciated your support and time. Worth to stay. 1 night stay due to flight cancellation.

Location of the airport is very convenient especially for those who travels to London just for a connecting flight. During this quarantine period, it is better to stay near the airport and not to go out to the city.

I have stayed at the Sofitel a couple of times and it is perfect for a stay before you fly. A wonderful welcome from the front desk staff. The hotel is very comfortable and in a great position. Good selection of restaurants and bars that makes it easy to relax as soon as you arrive. The rooms are clean and the beds comfortable. It is also easy to use the walk way into the airport to the departure desks. A big thanks to one of your porters who actually helped us all the way to the Emirates desk as we were two older ladies with very heavy cases, although he was only required to help to the end of the walkway. I would definitely stay again.

At 1st they could not find our booking which was a worry.

We stayed as we had an early morning flight. Checking in was nice and easy. My room had a great view, and I asked for the same room as my last stay.

One of the staff offered to order bustickets to Stansted next day. He paid the amont with his credit card so we could pay him in cash as we had lost our cards.

A quick overnight stop when trying to get home . Very good , efficient and helpful service

Perfect hospitality from front of house through to our checkout.

One MAJOR COMPLAINT we informed customer service desk that the sanitizer by the lifts on reception was empty this was on our arrival about 14.30 when we went down for dinner about 19.30 it was still empty. In these difficult times this should have been attended to.

Wonderful helpful staff. Great rooms. Great breakfast choices. Highly recommended.

Prepaid room (non-refundable) but could not use it due to Covid19. Then I receive your (clearly computerized) email saying "Thank you for your stay with us". You might want to actually connect personally with your guests.

we stayed for 3 nights waiting for our flight to Canada. The hotel restaurants were very good, with a nice variety of food options. We enjoyed the location walking to Horley and busing to Crawley.

We had any early monday morning flight so decided on a hotel stay the night before at gatwick, we used the hotel parking, check in was easy enough, superior room was nice and clean, and on return car was exactly where we left it. A very easy process.

Arrived at 8 pm asked for a corkscrew at checkin and it took 3 tries to get one! First was a bottle opener, 2nd try was two bottles of water and the third, a waiter had to come up. Breakfast was Included in the price we paid, with covid19 going on, there was a buffet with no Sneeze guards and everyone using the same utensils. Asked to prefer off the menu and was told ok. 40 minutes later NO FOOD yet and we had to leave to get to the airport. The restaurant was not full. Front desk didn’t seem to care and when I called back to speak to the GM, apparently no managers exist on the weekend. Maybe no problems every happen on the weekend?

The shower did not work in our room very well, the diverter value was faulty and water still ran out of the bathtub nozzle making the flow in the shower inconsistent and low.