Sofitel London Gatwick Hotel 4 stars

Name: Sofitel London Gatwick
Address: CRAWLEY, RH6 0PH, UNITED KINGDOM
Telephone: (+44)1293/567070
Rating: 4.4

Customer review rating 4.4/5 41,598 reviews

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+ 22 Services

Sofitel London Gatwick Hotel

French luxury and local cuisine in the world's most exciting city

Discover a luxury experience like no other at the 4-star Sofitel London Gatwick Hotel. With a direct link to Gatwick Airport's North Terminal, the hotel offers guests the perfect blend of style and convenience, including three restaurants, spacious en suite rooms, and easy access to one of London's busiest terminals. The hotel boasts secure on-site parking for guests, helping make your holiday as stress-free as possible.

With a direct link to Gatwick Airport's North Terminal, the hotel offers guests the perfect blend of style and convenience, including three restaurants, two bars, spacious ensuite rooms and their own car park. Business guests can benefit from 14 different meeting rooms, with space to accommodate up to 300 guests. There's also an on-site gym facility which is free to use for all hotel guests.

Hotel extras

On-site leisure facilities, including a dedicated gym
Two restaurants, with a range of International dishes
North Terminal and is only a two minute journey
Located next to London Gatwick Airport
14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
Parking Paying
- Private outdoor parking (Paying) Meteor Parking
- Private enclosed outdoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Japanese
- Dutch
- Polish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Dry cleaning / Ironing
Cash machine
Porter

Breakfast Paying
3 Restaurant(s)
2 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

14 Meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Check-in from 14h00

Check out up to 12h00

EASTWAY & RAIL LINK : GATWICK AIRPORT
NORTH TERMINAL GATWICK AIRPORT : GATWICK AIRPORT

By plane
HEATHROW At 56.32km / 35 miles
By plane
LONDON GATWICK At 0.5km / 0.31 miles
By train
GATWICK At 0.1km / 0.06 miles
By train
LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Our accommodation(s)

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Airport view *
Most of the accommodation: CORNER_ROOM *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

CLASSIC ROOM - 2 single beds

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

Accessible Classic Room with Queen Bed

Accessible room

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: Patio *

Subject to availability

Wireless internet in your room
Breakfast in bed
Automatic wake up call
Direct dial telephone

SUPERIOR ROOM - 1 queen-size bed

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

SUPERIOR ROOM - 2 Single beds

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

Max. number of persons: 3
Area: From 23 m² / 248 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

Junior Suite - 1 queen-size bed and 2 single beds

Max. number of persons: 5
Area: From 36 m² / 388 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Direct dial telephone

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

LA BRASSERIE

Type of cuisine: Bistro

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

LA CEIL BAR

Elevated on the first floor offering a great view of the bustling lobby lies The Kua Bar. A wide variety of wine, spirits and cocktails are available throughout the evening, with key sporting events shown on the large screens.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

LA TERRASSE BAR

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 14
Maximum size: 267 m²
Maximum capacity: 300 people
Maximum banquet capacity: 220 people

Find out more

very well looked after

Selina Families - 30/08/2021 Confirmed reviews ALL

I was very well looked after and all frequently checked on

Mia Couples - 20/08/2021 Confirmed reviews ALL

The place is good. However, we had problems when it comes to food. We were given the menu but the food doesn’t suit our taste. You should variety of food especially your guests have different nationalities.

Well taken care off despite the quarantine circumstances

Alan T. Business - 13/07/2021 Confirmed reviews ALL

The hotel management and personal delivered an excellent service . The kitchen was exceptional.

rooms we clean, food could hve been better.

Gaurav Couples - 19/06/2021 Confirmed reviews ALL

Good location, Clean room. However the food was not up to the mark.

Good

Lovepreet Solo - 25/05/2021 Confirmed reviews ALL

Provide good food

Food absolutely below standard discusting

Anonymous Families - 10/05/2021 Confirmed reviews ALL

Security staff extremely helpful and friendly Food absolutely below standard Room service far too expensive unbelievable high price

Worst food ever tasted in a hotel

Animisha D. Families - 10/05/2021 Confirmed reviews ALL

Jail food and dog food is better than the food you supplied to us. Uncooked rice, too many unwanted food that's wasted, no proper dietary requirements are met even for a requested guest.

Perfect

Steve Business - 14/04/2021 Confirmed reviews ALL

Very relaxing, comfortable.

Dear Mr R. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Poor value with limited services

markbeattie99 07/04/2021 TripAdvisor review

I think the hotel must be very quiet but I was very disappointed with their service. I had booked a room with access to the Club lounge by this was closed. No alternative was offered and I was still charged for breakfast, which I would have taken in the lounge if it had been open. The suite had a small bathroom with only a shower, which I find unusual for a suite. No bathrobes or face clothes were provided.

Quality hotel. Great location for North Terminal

Ian Families - 04/04/2021 Confirmed reviews ALL

During Covid-19 restrictions and limited access to restaurants the hotel offered a good room service, PCR testing and the best bed I've ever slept in! Staff were all so helpful. Unfortunately we had a fire alarm at 3am in the morning which meant being out in the cold for a good 45 minutes but again the staff were as helpful and professional as possible.

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. Our rooms are recently refurbished and I am so glad to read that you enjoyed the quality of our services in both our facilities and our people. However, I am deeply sorry to hear about the unfortunate event of the fire alarm.The safety of our guests is our top priority and thank you for spotting the positive side of the professionalism of our staff . Thank you once again for your constructive review. We are looking forward to welcoming you back and provide you with an exceptional stay. With warm regards, Sofitel London Gatwick Team

Check your credit card

lindarobertbarton Business - 04/04/2021 TripAdvisor review

We stayed on the 31st of March 2021 for the test and rest at a price of £209. They invoiced me for that amount but I did not get a credit card receipt. When I checked my credit card statement they charged me £309. I have emailed them three times with no response to find out why. I am now overseas so it’s difficult to deal with it

Dear lindarobertbarton, Thank you for your review. We reached out to you in writing to explain in detail the charges that you are referring to. Please accept my apology for not answering your emails, I am really sorry to say, but we have not received these. Should you need any further help, please email on Matt.Kiss@Sofitel.com so I can be of assistance. I remain at your service. Matt Kiss Hotel Manager

Brilliant customer service

Tony Business - 27/03/2021 Confirmed reviews ALL

Overnight stay under Covid restrictions made as comfortable and welcoming as possible by great staff.

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive and constructive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Fantastic.

Anonymous Business - 25/03/2021 Confirmed reviews ALL

Excellent stay. Top class hotel and service.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Easy access to north terminal

Mr M. C. Business - 22/03/2021 Confirmed reviews ALL

Refurbished hotel very comfortable

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Easy access

Quick S. Business - 14/03/2021 Confirmed reviews ALL

No hassle quick check in, nice profeesional staff.

Dear Mr T., We very much appreciate your comments regarding your S. at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sandra S. Solo - 13/03/2021 Confirmed reviews ALL

A lovely hotel but unfortunately due to Covid not all facilities were open

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located

Mark Solo - 09/03/2021 Confirmed reviews ALL

I booked one night as I had an early flight the following morning. Although the hotel was exceptionally quiet due to current lockdown restrictions it never compromised on the overall standard of the hotel. The room was comfortable with all the in room facilities available, breakfast, complimentary tea/coffee, there was even complimentary face mask, sanitizer and wipes. All very much welcome. The check in/out process was pain free and fast.

Dear Mr F. We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great stay

Helen Business - 07/03/2021 Confirmed reviews ALL

Immaculate room helpful staff comfortable nights sleep nice breakfast very covid safe. No conditioner in rooms and no pen to complete breakfast list is my only criticism

Dear Ms Doulton - Levett, Thank you very much for your kind review. I am so glad to read that you enjoyed your sleep and that you found our staff helpful but most importantly that we made you feel safe and comfortable. We also appreciate your constructive feedback in regards of the pen and the conditioner and I apologise for any inconvenience.Please rest assured that your feedback will be shared with our team, making sure to offer you an even more comfortable stay in the future. Thank you once again for your amazing feedback. We are looking forward to welcoming you back. With warm regards, Guest Relations Team Sofitel London Gatwick

Convenient

Mr M. W. Families - 22/02/2021 Confirmed reviews ALL

Overall good experience.. Conveniently placed for access to airport

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Not as expected

snipsnapsnorum 13/01/2021 TripAdvisor review

We have stayed at this hotel on a number of occasions with no problems but this time our sleep quality was very poor. The room was so hot and the feather duvet was hot and heavy. Also there was a feather mattress topper which was lumpy and uncomfortable. End result was a maximum of only a few hours of sleep. The bathroom floor was dirty and needed cleaning. Fortunately we ordered breakfast early so we left as soon as we could. We travel as much as we are able but I would definitely think twice before staying again.

Dear snipsnapsnorm, We would like to thank you for reviewing our hotel and for being a regular guest. I am disappointed to read that this stay was not as good as your previous ones and that we fell short on your expectations in regards to the room on this occasion. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with your room number so that we could be able to have a look into the room you stayed in as a matter or urgency. I look forward to hearing back fom you. Kind regards, Marie Simon Reception Supervisor

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