Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,915 reviews

Best price
guarantee
Sofitel London Gatwick - Image 1
Sofitel London Gatwick - Image 2
Sofitel London Gatwick - Image 3
Sofitel London Gatwick - Image 4
North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,915 reviews

TripAdvisor Rating  4.4/5  13,107 reviews

Certificate of excellence 2024

Best Gatwick Hotel for Connections

TripAdvisor rating 5.0/5

FrequentTraveller921 TripAdvisor review

I stayed here on an overnight connection. The hotel is basically as close as you can get to being actually in the airport. Just a 3 minute stroll and you are in one terminal and the automated transit station to the other terminal is right here - a 3 minute ride. The atrium-style entrance area gives a feeling of space and calm. The receptionist was efficient and pleasant and the check in was smooth. The room was clean and the bed both clean and comfortable. The bathroom was clean and the shower was sufficiently high pressure to make for an enjoyable experience. The air conditioning wasn’t very powerful but it kept the room at a reasonable temperature all night. An early start meant I couldn’t take breakfast but I had a coffee machine in the room so I could head out on time.

Dear FrequentTraveller921, Thank you for choosing Sofitel London Gatwick for your stopover and for sharing such thoughtful feedback. We are delighted that our convenient location and tranquil atrium made your journey smoother. It is wonderful to hear that our reception team provided a seamless welcome and that your room, bed, and bathroom met your expectations for cleanliness and comfort. We are pleased the in-room amenities supported your early start, and that you enjoyed a refreshing shower. Your note on the climate control is appreciated, and we are glad the room remained comfortable throughout the night. We look forward to welcoming you back on your next visit, hopefully with time to enjoy breakfast. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Trudie M. Couples - Confirmed reviews ALL

Perfect location for an early flight. Not just about sleeping though - staff are very welcoming and friendly.

Dear Guest, Thank you for sharing your kind feedback. We are delighted that our location proved convenient for your early flight. It is especially pleasing to hear that our welcoming team helped make your stay more than a simple stopover. Providing warm, attentive service is central to our commitment to guest comfort. We appreciate your recommendation and look forward to welcoming you back on your next journey. Warm regards, Sofitel London Gatwick Team

Customer review rating 2.0/5

Anne D. Couples - Confirmed reviews ALL

The bed was most uncomfortable. The mattresses (twin pushed together) had huge dents in each so you couldn’t lay flat in the bed. We both commented that a Premier Inn mattress we slept on a few weeks ago was far superior! The kettle didn’t work but was replaced after I complained to housekeeping.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn that your recent stay did not meet expectations and appreciate you bringing these concerns to our attention. Your comments regarding the bed comfort and the in-room amenities are invaluable to us. We strive to provide a restful and seamless experience, and it is disappointing to hear that this was not reflected during your visit. We are grateful that our team assisted with the kettle, and we regret that other aspects impacted your comfort. Your insights help us uphold the high standards we aim to deliver for every guest. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Leona M. Families - Confirmed reviews ALL

Staying at the Sofitel London Gatwick feels less like an airport stopover and more like a calm, upscale retreat that just happens to be connected to a major terminal. It’s the kind of place that turns a travel day into something you actually look forward to.

Dear Guest, Thank you for sharing such generous feedback about your recent stay. We are delighted to hear that the tranquil atmosphere and convenient connection enhanced your travel day. It is wonderful to know that the experience felt refined and relaxing, reflecting the ambience we aim to provide for guests in transit. Your kind words affirm our commitment to creating a seamless and welcoming stay. We look forward to the pleasure of welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Gary P. Couples - Confirmed reviews ALL

As above. 10/10.

Dear Guest, Thank you for sharing such kind feedback. We are delighted to hear that our team provided excellent service and that Sam and Sal made a positive difference during your visit. It is wonderful to know that your wife felt well supported and comfortable. Providing thoughtful, attentive care is central to our service philosophy. We truly appreciate your loyalty and look forward to welcoming you back for your fifth stay very soon. Warm regards, Sofitel London Gatwick Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,877 reviews 9.5/10 Location
  • 8,048 reviews 8.3/10 Room
  • 6,573 reviews 8.5/10 Service
  • 42 reviews 6.1/10 WiFi
  • 4,605 reviews 7.8/10 Comfort
  • 2,213 reviews 8.4/10 Cleanliness
  • 1,580 reviews 4.8/10 Value
  • 1,062 reviews 7.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Gatwick

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.