Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,370 reviews

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Sofitel London Gatwick - Image 1
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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • Directly connected to Gatwick North Terminal via a 5-minute covered walkway

  • Convenient onsite parking available, ideal for guests flying from Gatwick or staying overnight

  • All-day dining available across 4 restaurants and 2 bars

  • 11 purpose-built meeting rooms catering for up to 300 guests

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM - 2 Single Beds

Photo out of - CLASSIC ROOM - 2 Single Beds

23 SQM / 247 SQFT - Complimentary WIFI, 02 Single Sofitel MyBeds, Flat-screen TV, Fridge, Bathroom with walk-in shower, sustainable luxury bathroom amenities, and interconnecting rooms available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

  • Views:

    Patio

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM / 247 SQFT - Complimentary Wi-Fi, Sofitel MyBed, Chaise Lounge, Fridge, Walk-in shower, luxury bathroom amenities, still or sparkling water, 10% saving on all food and beverage, 1 Extra Bed possible for a child under 12 years on request.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM \ 247 SQFT - Complimentary WIFI, 02 Single Sofitel MyBed, Flat-screen TV, Fridge, Walk in shower, sustainable luxury bathroom amenities, still and sparkling water, 10% saving on all food and beverage, interconnecting rooms available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM / 247 SQFT Magnificent Runway View, Complimentary WIFI, Sofitel MyBed, Fridge, Walk-in Shower, Sustainable luxury bathroom amenities, still and sparkling water. Extra bed possible for a child under 12 years under request.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom shower.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

  • Views:

    Airport view

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

36 SQM / 387 SQFT - 01 Queen, 02 Single Sofitel MyBeds and a Sofa Bed, Complimentary Wi-Fi, Fridge, Bathroom with shower over bath, Sustainable luxury bathroom amenities, Flat- screen TV and still or sparkling water.

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

52 SQM - Magnificient Room and Lounge, Walk-in shower, Sustainable luxury bathroom amenities, Nespresso machine and Minibar. Access to the 8th Floor Club Millesime Lounge offering drinks and canapes in the evenings and Continental Breakfast in the morning

  • Views:

    Airport view

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 518 rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • 518 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Dutch
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

14 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Sofitel Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.22 ft

  • Parking pricing: 45.47 € 38 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Vivre

Photo out of - Vivre

Savour the essence of social dining with delicious and comforting creations. From signature pizzas, pastas, salads and more, Vivre is a relaxed and family-friendly restaurant open for dinner daily.

Cooking style
Mediterranean
Chef name
Andy Smithers
Accessibility
Accessible service
RH6 0PH Crawley, United Kingdom
Telephone +44 2081293567070
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Savour the essence of social dining with delicious and comforting creations. From signature pizzas, pastas, salads and more, Vivre is a relaxed and family-friendly restaurant open for dinner daily.

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks. Food is served until 10:30 pm.

Whether you're a fitness enthusiast or just looking to stay active, our state-of-the-art facilities cater to all levels. State-of-the-art, well equipped, and inviting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,370 reviews

Customer review rating 5.0/5

G. G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are delighted to know your stay was seamless from arrival to departure. Providing a smooth and comfortable experience reflects our commitment to refined service and attention to detail. Your satisfaction is truly appreciated. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.5/5

Sonia M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are delighted to know your stay was seamless from arrival to departure. Providing a smooth and comfortable experience reflects our commitment to refined service and attention to detail. Your satisfaction is truly appreciated. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Ronald H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing Sofitel London Gatwick. We are delighted to hear you had a comfortable stay and that both your dinner and breakfast were enjoyable. Providing a seamless and relaxing experience is at the heart of our service, and it is wonderful to know this was reflected during your visit. We appreciate your time and support. We look forward to welcoming you back on your next journey. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.5/5

Ian C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your recent stay did not meet expectations, particularly regarding room comfort and space. Our team aims to provide consistently restful accommodations in every room category, and we regret that this was not your experience on this occasion. Your observations are invaluable in helping us uphold the standards our guests expect. We appreciate you choosing to stay with us and hope to have the opportunity to provide a more seamless visit in the future. Warm Regards, Sofitel London Gatwick Team

Customer review rating 0.5/5

Craig S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn that your stay did not offer the comfort and rest you expected. Providing a peaceful environment is central to our standards, and we regret that your experience fell short. Your perspective is important to our team as we strive to deliver a consistently high level of hospitality. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more relaxing stay in the future. Warm Regards, Sofitel London Gatwick Team

Dear Guest, Thank you for sharing your feedback. We are delighted to know your stay was seamless from arrival to departure. Providing a smooth and comfortable experience reflects our commitment to refined service and attention to detail. Your satisfaction is truly appreciated. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.5/5

Sonia M. Couples - Confirmed reviews ALL

Sadly we were not offered an upgrade from the room booked which was a superior runway view room.

Dear Guest, Thank you for sharing your feedback. We are delighted to know your stay was seamless from arrival to departure. Providing a smooth and comfortable experience reflects our commitment to refined service and attention to detail. Your satisfaction is truly appreciated. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Ronald H. Couples - Confirmed reviews ALL

Very comfortable stay. Enjoyed Eastern dinner and English breakfast.

Dear Guest, Thank you for sharing your feedback and for choosing Sofitel London Gatwick. We are delighted to hear you had a comfortable stay and that both your dinner and breakfast were enjoyable. Providing a seamless and relaxing experience is at the heart of our service, and it is wonderful to know this was reflected during your visit. We appreciate your time and support. We look forward to welcoming you back on your next journey. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.5/5

Ian C. Couples - Confirmed reviews ALL

Room smaller than previous stays (booked same category). Not a good nights sleep as mattress was lumpy and uneven (mattress topper needed attention). Also unable to store/open two suitcases without difficulty.

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your recent stay did not meet expectations, particularly regarding room comfort and space. Our team aims to provide consistently restful accommodations in every room category, and we regret that this was not your experience on this occasion. Your observations are invaluable in helping us uphold the standards our guests expect. We appreciate you choosing to stay with us and hope to have the opportunity to provide a more seamless visit in the future. Warm Regards, Sofitel London Gatwick Team

Customer review rating 0.5/5

Craig S. Couples - Confirmed reviews ALL

The room had what sounded like cars driving over the ceiling all night . I assume the room was also next to the car park as we could hear car alarms all night ..basically…no sleep ..room 128 was a nightmare

Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn that your stay did not offer the comfort and rest you expected. Providing a peaceful environment is central to our standards, and we regret that your experience fell short. Your perspective is important to our team as we strive to deliver a consistently high level of hospitality. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more relaxing stay in the future. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Megan L. Families - Confirmed reviews ALL

easy access and the beds were so comfortable, great black out curtains, staff so very helpful

Dear Guest, Thank you for sharing your experience and for choosing Sofitel London Gatwick. We are delighted to know you found the hotel easy to access and that your room provided a restful night with comfortable beds and effective blackout curtains. It is wonderful to hear that our team made a helpful impression throughout your stay. Providing seamless service and a tranquil environment reflects our commitment to genuine comfort and hospitality. We also appreciate your continued loyalty as an ALL Accor Live Limitless Diamond member and are pleased that your booking experience was smooth. We look forward to welcoming you and your family back on your next journey through Gatwick. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Nicholas F. Q. Couples - Confirmed reviews ALL

Ate at Vanda. Great food. Beds are extremely comfortable. Whole experience makes early morning flights very easy.

Dear Guest, Thank you very much for taking the time to share your experience following your stay at the London Gatwick Sofitel. It brings us great joy to hear that your time with us was positive, and we are truly grateful for your thoughtful comments. At Sofitel, we are committed to offering exceptional hospitality and ensuring that every guest feels valued and well cared for. Your feedback is not only a reflection of our team’s dedication but also a reminder of the high standards we strive to maintain. Knowing that your stay met these standards is incredibly rewarding for us. Once again, we sincerely thank you for your feedback and for choosing the London Gatwick Sofitel. We would be honored to welcome you back soon for another exceptional stay. Please do not hesitate to contact us directly if there is anything we can do to make your next visit even more special. Warmest regards, London Gatwick Sofitel

Customer review rating 5.0/5

Bill L. Couples - Confirmed reviews ALL

Stopover before flying out.great stay and dined at vandalism so all good.

Dear Guest, Thank you for choosing us for your stopover and for sharing such a positive rating. We are delighted to know your stay was enjoyable from arrival to dining and that booking through the Accor ALL app was seamless. It is a pleasure to welcome our ALL Gold members, and we appreciate your continued loyalty. Your feedback reinforces our commitment to providing consistently smooth, comfortable stays for travelers. We look forward to welcoming you back for another effortless visit. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Morris S. Couples - Confirmed reviews ALL

Efficient check in quiet comfortable room although a bit cold to begin with Good selection of drinks available in room and amenities in bathroom Drop of key box provides quick departure

Dear Guest, Thank you for sharing your experience with us and for choosing Sofitel London Gatwick. We are pleased to know that your arrival was smooth and your room provided a quiet and comfortable setting. We also appreciate your mention of the in-room refreshments, bathroom amenities, and the convenience of our key drop for a swift departure. We regret that the room temperature was not ideal at first, and we understand how important comfort is throughout a stay. It would be a pleasure to welcome you back for another seamless visit. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 2.0/5

A P. Couples - Confirmed reviews ALL

Check in good, then we came down for our free drink with voucher and some food but could not get served. So we went in to the airport and had a nice meal and drink there.

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We are pleased to hear that your room and arrival experience met expectations. We are genuinely sorry to learn that your visit to our dining outlets did not reflect the attentive and efficient service we strive to deliver. Your experience falls short of the seamless hospitality we aim to provide throughout the hotel. We value your perspective, as it helps us uphold our standards of service and guest care. We hope to have the opportunity to provide a consistently excellent experience on your next visit. We look forward to welcoming you again. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.0/5

Celine L. Solo - Confirmed reviews ALL

My room 148 was overlooking the train and it was very noisy. Also there was some dark hairs on the sheet when I arrived. Bed was comfortable. It would be nice to have room service for an evening snack, I just found a menu for breakfast, did I miss the main menu .

Dear Guest, Thank you for sharing your experience with us. We are sorry to learn that aspects of your stay did not meet expectations, particularly regarding noise and the presentation of your room. Cleanliness is a top priority for our team, and each room is prepared to the highest standards. We regret that we did not provide you with the spotless experience we strive to deliver. We appreciate your note about the bed comfort and your question about evening options. Our team is always available to assist with guidance on dining and in-room alternatives to help make your stay more comfortable. We value your feedback, as it helps us uphold the service and comfort our guests expect. We hope to have the opportunity to welcome you again for a more seamless visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.0/5

Sinead C. Solo - Confirmed reviews ALL

Ideal pre flight location

Dear Guest, Thank you for choosing Sofitel London Gatwick and for sharing your experience. We are delighted to know our location served you well for a pre-flight stay. It is wonderful to see your high ratings for arrival, accommodation, and cleanliness. We are also grateful for your recommendation and your loyalty as an ALL Accor member. Your recognition encourages our team to continue delivering the refined, seamless hospitality that defines our service philosophy. We look forward to welcoming you again for another effortless journey. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Lionel H. Couples - Confirmed reviews ALL

Accommodation / Pleasant staff /Comfortable Rooms made our stay unforgettable with the service.Also the maple parking for our journey home was first class.

Dear Guest, Thank you for sharing such encouraging feedback. We are delighted that our welcoming team, comfortable rooms, and overall service contributed to a memorable stay. It is wonderful to know your travel arrangements were seamless, helping to round off a positive experience. Providing gracious hospitality and comfort is at the heart of what we do. We look forward to the pleasure of welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Tess B. Couples - Confirmed reviews ALL

We asked for particular bedding to be set up and housekeeping got that spot on. Michelle and team don’t get enough praise for behind the scenes work. We really appreciated them. The breakfast staff were also wonderful - great coffee and food choice at breakfast with unobtrusive service at 05:30 which was much appreciated. Check in staff were friendly and welcoming.

Dear Guest, Thank you for sharing such encouraging feedback about your recent stay with us. We are delighted to know that you found the hotel quiet and comfortable, and that our teams across housekeeping, reception, and the restaurant made you feel welcome. It is wonderful to hear that your bedding preferences were prepared precisely and that our breakfast service and options met your expectations so early in the morning. Your recognition of our colleagues’ dedication, including the efforts of Michelle and the housekeeping team, is truly appreciated. We are grateful for your kind acknowledgement of our check-in team as well. Providing thoughtful, discreet, and attentive service is central to our ethos, and it is rewarding to learn that this was reflected throughout your stay. We look forward to the pleasure of welcoming you back to Sofitel London Gatwick on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Colin B. Families - Confirmed reviews ALL

Easy access to the north terminal for the family. Comfortable rooms and a good choose of restaurants.

Dear Guest, Thank you for sharing your feedback. We are delighted to know you enjoyed our convenient location, comfortable accommodations, and dining options. Providing a seamless and welcoming experience for families and travelers is central to our service philosophy, and it is wonderful to hear this reflected in your stay. We look forward to welcoming you again on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 2.0/5

Claire W. Families - Confirmed reviews ALL

Room, was clean and comfy. Yet, unable to use my Netflix or any of the TV. Also located only on floor 2, so all night could hear bins being emptied. Not the usual good stay.

Dear Guest, Thank you for sharing your feedback. We are pleased to learn that you found the room clean and comfortable. We are genuinely sorry to hear that aspects of your stay did not meet expectations. This falls short of the experience we aim to provide, and we understand how important a restful night and dependable in-room amenities are for our guests. We appreciate you choosing us and hope to have the opportunity to restore your confidence on a future visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Kathy S. Solo - Confirmed reviews ALL

This hotel is perfectly located for Gatwick flights. Room was very comfortable and there were a range of food options.

Dear Guest, Thank you for sharing your feedback. We are delighted to know our location proved convenient for your travels and that you found the room comfortable and dining options appealing. Providing a seamless stay with thoughtful comforts and choice is central to our service philosophy, and it is wonderful to hear this reflected in your experience. We look forward to welcoming you back on your next visit to Gatwick. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Kellie S. Families - Confirmed reviews ALL

Check in was easy, we then went to our room which was clean and the bed was great. Convenient to North terminal and check out was easy.

Dear Guest, Thank you for sharing your experience with us. We are delighted to know that you found the check-in and check-out smooth, your room comfortable, and our location convenient for the North Terminal. Providing a seamless stay with a restful night’s sleep reflects our commitment to exceptional hospitality. Your feedback is truly appreciated. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 3.0/5

Karen G. Couples - Confirmed reviews ALL

The public areas are always too cold, bar etc and not comfortable. My husband couldn’t have a shower in the morning as the shower drainage was blocked and I flooded the bathroom. Do not understand how the cleaner who had cleaned the room did not see this when the shower was cleaned. It was not a pleasant start to our holiday.

Dear Guest, Thank you for sharing your experience. We are genuinely sorry to learn that your stay fell short of expectations and that the start to your holiday was not as comfortable as it should have been. Cleanliness is a core focus for our team, and our rooms are prepared with exacting standards in mind. It is disappointing to hear that this commitment was not reflected during your visit, and we regret the impact this had on your time with us. We strive to ensure all areas of the hotel are welcoming and comfortable, and we are sorry that this was not your impression. Your feedback is important to us as we remain dedicated to providing a consistently high level of service and care. We hope to have the opportunity to better serve you on a future visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Andrew B. Couples - Confirmed reviews ALL

Very enjoyable, we were very well received at reception.

Dear Guest, Thank you for sharing your feedback and for choosing Sofitel London Gatwick for your stay. We are delighted to learn that your visit was enjoyable and that our reception team made a warm impression. Providing a seamless and welcoming experience is central to our service philosophy, and it is wonderful to know this resonated with you. We look forward to the pleasure of welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

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