Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,911 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,911 reviews

TripAdvisor Rating  4.4/5  13,107 reviews

Certificate of excellence 2024

Best Gatwick Hotel for Connections

TripAdvisor rating 5.0/5

FrequentTraveller921 TripAdvisor review

I stayed here on an overnight connection. The hotel is basically as close as you can get to being actually in the airport. Just a 3 minute stroll and you are in one terminal and the automated transit station to the other terminal is right here - a 3 minute ride. The atrium-style entrance area gives a feeling of space and calm. The receptionist was efficient and pleasant and the check in was smooth. The room was clean and the bed both clean and comfortable. The bathroom was clean and the shower was sufficiently high pressure to make for an enjoyable experience. The air conditioning wasn’t very powerful but it kept the room at a reasonable temperature all night. An early start meant I couldn’t take breakfast but I had a coffee machine in the room so I could head out on time.

Dear FrequentTraveller921, Thank you for choosing Sofitel London Gatwick for your stopover and for sharing such thoughtful feedback. We are delighted that our convenient location and tranquil atrium made your journey smoother. It is wonderful to hear that our reception team provided a seamless welcome and that your room, bed, and bathroom met your expectations for cleanliness and comfort. We are pleased the in-room amenities supported your early start, and that you enjoyed a refreshing shower. Your note on the climate control is appreciated, and we are glad the room remained comfortable throughout the night. We look forward to welcoming you back on your next visit, hopefully with time to enjoy breakfast. Warm regards, Sofitel London Gatwick Team

Prabhjit Singh - a great guy

TripAdvisor rating 5.0/5

Whatevs12345 TripAdvisor review

I have stayed at the Sofitel Gatwick literally 100s of times over the last 25 years. I had dinner with my family at Vivre and the whole meal was made truly special by the world class service of Prabhjit Singh. What a legend. Thank you!

Dear Whatevs12345, Thank you for your longstanding loyalty and for sharing such warm feedback. We are delighted to know that your family dinner at Vivre was made memorable by the attentive service you received. It is wonderful to hear your kind recognition of our colleague, whose dedication reflects our commitment to exceptional hospitality. Your appreciation means a great deal to our team. We look forward to welcoming you back for many more enjoyable visits. Warm regards, Sofitel London Gatwick Team

Customer review rating 3.0/5

Rachael S. Families - Confirmed reviews ALL

Even though I had booked a family room months in advance, staff tried to downgrade me to a Queen Room. I got the room I booked in the end and was told it was a system error but I was really unimpressed.

Dear Guest, Thank you for sharing your feedback with us. We are sorry to learn that your arrival experience did not meet expectations and appreciate you bringing this to our attention. Our aim is for every reservation to be honoured accurately and for check-in to be seamless and reassuring. We are pleased that you received the room type you had booked, and we regret any frustration caused along the way. We value your comments and hope to have the opportunity to provide a smoother and more consistently exceptional stay on your next visit. Warm regards, Sofitel London Gatwick Team

Customer review rating 4.0/5

Sue B. Couples - Confirmed reviews ALL

Enjoyed our stay and dinner

Dear Guest, Thank you for sharing your feedback and for rating your stay so highly. We are delighted to know you enjoyed your time with us and had a pleasant dinner. It is wonderful to hear our airport location enhanced your visit. Providing a seamless and comfortable experience is central to our service ethos. We appreciate your recommendation and look forward to welcoming you back on your next journey. Warm regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

Patrick D. Solo - Confirmed reviews ALL

Great no hassle stay, very good location and very helpful staff

Dear Guest, Thank you for sharing such wonderful feedback and for your perfect rating. We are delighted to know you enjoyed a smooth, hassle-free stay. It is a pleasure to hear that our location and the helpfulness of our team enhanced your visit. Providing effortless, attentive service is at the heart of what we do. We look forward to welcoming you back for another seamless stay. Warm regards, Sofitel London Gatwick Team.

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Other web-users rate our hotel

  • 4,877 reviews 9.5/10 Location
  • 8,048 reviews 8.3/10 Room
  • 6,573 reviews 8.5/10 Service
  • 42 reviews 6.1/10 WiFi
  • 4,605 reviews 7.8/10 Comfort
  • 2,213 reviews 8.4/10 Cleanliness
  • 1,580 reviews 4.8/10 Value
  • 1,062 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.