Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.3/5 4,164 reviews

North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Hotel extras

  • An ALL SAFE Clifton Certificated Hotel

  • Awarded restaurants, all day dining, tea room and relaxed bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Recently fully refurbished hotel offering a selection of newly designed rooms

ALLSAFE approved hotel

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone +44 1293 567070

Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Discover the newly designed, the soft down of a luxury bed, high technology and ESPA amenities in each of our 518 hotel rooms in Gatwick Airport. Family rooms and Interconnecting rooms are also available

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,164 reviews

TripAdvisor Rating  4.5/5  10,904 reviews

Very convenient

Customer review rating 5.0/5

Derek B. Couples - Confirmed reviews ALL

Overnight before early flight = disappointed with the restaurant which used to be excellent

Dear B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great location

Customer review rating 4.5/5

Maureen Couples - Confirmed reviews ALL

Lovely hotel to stay at before flying, great start to the holiday

Dear G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great Hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Kind staff, clean and well maintained rooms, great atmosphere! Food is overpriced.

Dear H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Happy atmosphere Sofitel

TripAdvisor rating 5.0/5

Kim B TripAdvisor review

From the moment you enter the hotel you are welcomed. Hotel staff so helpful and friendly. Nik went out of his way to help us with car parking. He had all the time to have a chat & laugh. Ryan who took our cases to room was also lovely young man. I would not want to stay at any other hotel as Sofitel is start of my holiday can’t believe how many people you meet there such a happy place. Rooms are so comfortable as well with lovely views. I just love the atmosphere of Sofitel

Hello Departure596977, Thank you so much for taking the time out in leaving a feedback about your experience here at Sofitel London Gatwick! We are very happy to hear that you had a lovely stay with us. Your feedback means a lot and will be passed on to the team. Nik and Ryan will be happy to hear that they left a great impression with their service. We hope you have a safe flight and enjoy your holiday. Kind regards,

Customer review rating 4.0/5

Hc Business - Confirmed reviews ALL

Very helpful doorman, conceirge....shame the taxi was very late and went the wrong way, then charged extra for airport pickup. Some marks on the pillowcases and a small dead spider under the pillow but otherwise a decent sized room and very helpful staff.

Dear Heidi C., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. Whilst you had a pleasant stay, I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, including retraining. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harish Sunassy Hotel Manager

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Other web-users rate our hotel

  • 1,515 reviews 9/10 Location
  • 3,086 reviews 8/10 Room
  • 2,471 reviews 7.5/10 Service
  • 20 reviews 7.4/10 WiFi
  • 1,692 reviews 7.6/10 Comfort
  • 1,305 reviews 5.8/10 Food
  • 767 reviews 8.1/10 Cleanliness
  • 724 reviews 4/10 Value

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