Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,581 reviews

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Sofitel London Gatwick - Image 1
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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • Directly connected to Gatwick North Terminal via a 5-minute covered walkway

  • Convenient onsite parking available, ideal for guests flying from Gatwick or staying overnight

  • All-day dining available across 4 restaurants and 2 bars

  • 11 purpose-built meeting rooms catering for up to 300 guests

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM - 2 Single Beds

Photo out of - CLASSIC ROOM - 2 Single Beds

23 SQM / 247 SQFT - Complimentary WIFI, 02 Single Sofitel MyBeds, Flat-screen TV, Fridge, Bathroom with walk-in shower, sustainable luxury bathroom amenities, and interconnecting rooms available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

  • Views:

    Patio

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM / 247 SQFT - Complimentary Wi-Fi, Sofitel MyBed, Chaise Lounge, Fridge, Walk-in shower, luxury bathroom amenities, still or sparkling water, 10% saving on all food and beverage, 1 Extra Bed possible for a child under 12 years on request.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM \ 247 SQFT - Complimentary WIFI, 02 Single Sofitel MyBed, Flat-screen TV, Fridge, Walk in shower, sustainable luxury bathroom amenities, still and sparkling water, 10% saving on all food and beverage, interconnecting rooms available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

23 SQM / 247 SQFT Magnificent Runway View, Complimentary WIFI, Sofitel MyBed, Fridge, Walk-in Shower, Sustainable luxury bathroom amenities, still and sparkling water. Extra bed possible for a child under 12 years under request.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom shower.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with shower.

  • Views:

    Airport view

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

36 SQM / 387 SQFT - 01 Queen, 02 Single Sofitel MyBeds and a Sofa Bed, Complimentary Wi-Fi, Fridge, Bathroom with shower over bath, Sustainable luxury bathroom amenities, Flat- screen TV and still or sparkling water.

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

52 SQM - Magnificient Room and Lounge, Walk-in shower, Sustainable luxury bathroom amenities, Nespresso machine and Minibar. Access to the 8th Floor Club Millesime Lounge offering drinks and canapes in the evenings and Continental Breakfast in the morning

  • Views:

    Airport view

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Ice Machine
  • Illy coffee machine
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 518 rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • 518 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Dutch
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

14 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Sofitel Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.22 ft

  • Parking pricing: 38 GBP 38 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Vivre

Photo out of - Vivre

Savour the essence of social dining with delicious and comforting creations. From signature pizzas, pastas, salads and more, Vivre is a relaxed and family-friendly restaurant open for dinner daily.

Cooking style
Mediterranean
Chef name
Andy Smithers
Accessibility
Accessible service
RH6 0PH Crawley, United Kingdom
Telephone +44 2081293567070
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Savour the essence of social dining with delicious and comforting creations. From signature pizzas, pastas, salads and more, Vivre is a relaxed and family-friendly restaurant open for dinner daily.

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks. Food is served until 10:30 pm.

Whether you're a fitness enthusiast or just looking to stay active, our state-of-the-art facilities cater to all levels. State-of-the-art, well equipped, and inviting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,581 reviews

Customer review rating 5.0/5

Jason P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing such an outstanding review and for choosing Sofitel London Gatwick. We are delighted to know your stay was seamless and that our location, welcoming team, and dining options contributed to a smooth journey. It is wonderful to hear that every aspect, from check-in to departure, met your expectations. Your recognition reinforces our commitment to delivering gracious service and thoughtful comforts for our guests. We also appreciate your loyalty as an ALL member and your recommendation. We look forward to the pleasure of welcoming you back for another exceptional stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Ernesto B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for choosing to stay with us again and for sharing such encouraging feedback. We are delighted to know your visit went smoothly from arrival to departure and that your room met expectations. It is a pleasure to hear you enjoyed the Club Lounge offerings in the evening and a satisfying breakfast to start the day. Consistency and attention to detail are central to our service philosophy, and your comments affirm our team’s efforts. We also value your loyalty as an ALL Accor Gold member and appreciate your strong recommendations and ratings across your experience. Your continued trust means a great deal to us. We look forward to welcoming you back before your next morning long-haul flight. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Carolyn M. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your impressions and for choosing Sofitel London Gatwick. We are delighted to learn that our location, welcoming reception, and the comfort of the bed contributed to a smooth and enjoyable stay. It is also wonderful to hear that your booking experience on our website was straightforward. Our team strives to provide seamless service from reservation to departure, and your high ratings across key aspects of your stay are truly appreciated. We value your loyalty as an ALL – Accor member and appreciate your recommendation. Your feedback encourages us in our commitment to delivering refined hospitality and consistently pleasant experiences. We look forward to the pleasure of welcoming you again on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

David K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing such positive feedback about your recent stay with us. We are delighted to know you found our location convenient and your stay comfortable. It is wonderful to hear that you would highly recommend us and that your booking experience was smooth. We truly value your loyalty as an ALL Accor member and appreciate your continued trust. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Jan O. Couples - Confirmed reviews ALL

Dear Guest, Thank you for choosing Sofitel London Gatwick and for sharing such encouraging feedback. We are delighted to know you found our location, comfort, and convenience well suited to an early flight. It is wonderful to learn your booking and arrival experiences met your expectations. Your high recommendation means a great deal to our team and reflects our dedication to effortless, attentive service. We look forward to welcoming you back for another seamless stay before your next journey. Warm Regards, Sofitel London Gatwick Team.

Dear Guest, Thank you for sharing such an outstanding review and for choosing Sofitel London Gatwick. We are delighted to know your stay was seamless and that our location, welcoming team, and dining options contributed to a smooth journey. It is wonderful to hear that every aspect, from check-in to departure, met your expectations. Your recognition reinforces our commitment to delivering gracious service and thoughtful comforts for our guests. We also appreciate your loyalty as an ALL member and your recommendation. We look forward to the pleasure of welcoming you back for another exceptional stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Ernesto B. Couples - Confirmed reviews ALL

We were return guests as we stay at this hotel and in this particular room when we are on a morning long-haul flight. Check-in was swift, our room was immaculate, the club lounge had a nice selection of cheeses and drinks at night and breakfast was good. We will be back!

Dear Guest, Thank you for choosing to stay with us again and for sharing such encouraging feedback. We are delighted to know your visit went smoothly from arrival to departure and that your room met expectations. It is a pleasure to hear you enjoyed the Club Lounge offerings in the evening and a satisfying breakfast to start the day. Consistency and attention to detail are central to our service philosophy, and your comments affirm our team’s efforts. We also value your loyalty as an ALL Accor Gold member and appreciate your strong recommendations and ratings across your experience. Your continued trust means a great deal to us. We look forward to welcoming you back before your next morning long-haul flight. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Carolyn M. Friends - Confirmed reviews ALL

So easy to find, welcoming reception, very comfortable bed

Dear Guest, Thank you for sharing your impressions and for choosing Sofitel London Gatwick. We are delighted to learn that our location, welcoming reception, and the comfort of the bed contributed to a smooth and enjoyable stay. It is also wonderful to hear that your booking experience on our website was straightforward. Our team strives to provide seamless service from reservation to departure, and your high ratings across key aspects of your stay are truly appreciated. We value your loyalty as an ALL – Accor member and appreciate your recommendation. Your feedback encourages us in our commitment to delivering refined hospitality and consistently pleasant experiences. We look forward to the pleasure of welcoming you again on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

David K. Couples - Confirmed reviews ALL

Convenient location and a great place to stay.

Dear Guest, Thank you for sharing such positive feedback about your recent stay with us. We are delighted to know you found our location convenient and your stay comfortable. It is wonderful to hear that you would highly recommend us and that your booking experience was smooth. We truly value your loyalty as an ALL Accor member and appreciate your continued trust. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Jan O. Couples - Confirmed reviews ALL

Good place to stay before an early flight.

Dear Guest, Thank you for choosing Sofitel London Gatwick and for sharing such encouraging feedback. We are delighted to know you found our location, comfort, and convenience well suited to an early flight. It is wonderful to learn your booking and arrival experiences met your expectations. Your high recommendation means a great deal to our team and reflects our dedication to effortless, attentive service. We look forward to welcoming you back for another seamless stay before your next journey. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

Stayed before early flight club lounge hostess excellent service.

Dear Guest, Thank you for choosing Sofitel London Gatwick ahead of your early flight and for sharing such a positive rating. We are delighted to know your stay was very good and that our club lounge team made a notable difference to your visit. Providing gracious, attentive service is central to our approach, and it is wonderful to see this reflected in your experience. We also appreciate your loyalty as an ALL member and are pleased your booking process was seamless. We look forward to welcoming you back for another comfortable and convenient stay. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Graham M. Couples - Confirmed reviews ALL

One night stay before an early morning departure from Gatwick Airport. Lovely room. Warm, quiet and very comfortable mattress and pillows Slight downside, no complimentary coffee or green tea. Furthermore, the wash basins make a loud sound when draining.

Dear Guest, Thank you for choosing Sofitel London Gatwick for your pre-flight stay and for sharing your impressions. We are delighted to know you enjoyed a peaceful room and found the bed and linens so comfortable. We are grateful for your additional remarks, which help us understand how the experience felt from your perspective. Our aim is always to provide a seamless and refined stay that reflects our hospitality standards. It is wonderful to learn your ratings for cleanliness, accommodation, and arrival were so strong, and we appreciate your recommendation. We value your loyalty as an ALL – Accor Live Limitless member and hope to have the pleasure of welcoming you again. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Nicholas Y. Couples - Confirmed reviews ALL

Usually an enjoyable stay at Sofitel but this trip, housekeeping did not close the door properly after cleaning the room. Also one of the cleaners knocked on our door before 8am on the morning we were checking out but left when we opened the door.

Dear Guest, Thank you for choosing Sofitel London Gatwick and for sharing your impressions. We are pleased to know your stays with us are usually enjoyable. We are sorry to learn that this visit did not fully meet expectations. Cleanliness is a top priority for our team, and each room is prepared to the highest standards; we regret that we were not able to provide you with a seamless experience on this occasion. Your loyalty as an ALL member is truly appreciated, and your feedback is valuable to us. Our team remains committed to delivering a refined, comfortable stay from arrival to departure. We hope to have the pleasure of welcoming you back for a consistently excellent experience. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

Fiona W. Couples - Confirmed reviews ALL

We always stay here where possible, great location and feels like a second home to us now.

Dear Guest, Thank you for choosing to stay with us and for sharing such wonderful feedback. We are delighted to hear that our hotel has become a home-from-home and that our location continues to be convenient for your travels. It is a pleasure to know your booking and arrival were seamless, and that you enjoyed the runway view, a lovely breakfast, and attentive service from our team. We are also grateful for your recognition of value and cleanliness. We truly appreciate your loyalty as an ALL – Accor Live Limitless member and are thrilled by your strong recommendation. Providing consistently welcoming, comfortable stays is at the heart of what we do. We look forward to welcoming you back on your next visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Anne G. Families - Confirmed reviews ALL

Another great stay. So easy to access from Gatwick North.

Dear Guest, Thank you for sharing such a positive score and for choosing to stay with us again. We are delighted to know your visit was comfortable and that our location proved convenient for Gatwick North. It is wonderful to hear your booking experience was smooth and that our website was easy to navigate. We also appreciate your loyalty as an ALL Accor member. We look forward to welcoming you and your family back for another seamless stay. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 2.0/5

Hilary L. Solo - Confirmed reviews ALL

Room ok, staff service extremely poor

Dear Guest, Thank you for sharing your feedback with us. We are sorry to learn that your recent experience fell short of expectations, particularly regarding service in our bar and the recognition of your loyalty. We appreciate your positive notes on cleanliness and aspects of your stay, and we regret that other elements did not reflect the high standards we aim to uphold. We understand how disappointing delays and unhelpful interactions can be, especially when time is limited. Your loyalty is important to us, and we value the time you have taken to provide detailed ratings and observations. Our team remains dedicated to providing attentive, courteous service and a seamless experience for all guests. We hope to have another opportunity to welcome you and to provide a visit that is more in line with our standards. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Alison W. Couples - Confirmed reviews ALL

Love it! Only stay once a year - always on8th floor. Enjoy the Club (great happy staff) and find it all good value for money! We build it in to the price of our holiday - don’t HAVE to stay overnight but we enjoy it so much and then straight over to departures after lovely breakfast! Room wonderful (864) spotless!! Such a pleasure One moan - always find Terrace bar service SO slow there - often have to stand up to attract attention. - plenty of staff around! Sometimes not so pleasant either ! I’ve heard other people complain. There Must be loads of young bright and pleasant people would love to work there! Dont need morose bar staff!! Apart from that a lovely comfortable once- yearly experience..

Dear Guest, Thank you for choosing to stay with us and for sharing such encouraging feedback about your annual visit. We are delighted to know you value the Club experience, the convenience for departures, and the comfort and cleanliness of your room. We are grateful for your loyalty as an ALL member and for the excellent scores across your stay. It is wonderful to learn that our team’s hospitality and breakfast contributed to a seamless start to your travels. We are sorry to hear that your experience at the Terrace bar did not reflect the attentive and welcoming service we strive to deliver. Your impressions are important to us, and we remain dedicated to providing consistently warm, efficient service in all areas of the hotel. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Richard G. Couples - Confirmed reviews ALL

Overnight stay prior to an early flight next morning

Dear Guest, Thank you for choosing Sofitel London Gatwick for your pre-flight stay and for sharing such encouraging ratings. We are delighted to know your experience was smooth from booking through departure and that our location suited your travel plans. It is wonderful to see high marks for cleanliness, our team, and the arrival and check-out experience. We are also grateful for your recommendation and your loyalty as an ALL member. Providing effortless, comfortable stays is central to our service philosophy, and your feedback affirms that commitment. We hope your onward journey was seamless. We look forward to welcoming you back for another relaxing stay before your next flight. Warm Regards, Sofitel London Gatwick Team

Customer review rating 4.0/5

David C. Couples - Confirmed reviews ALL

Always try and use this hotel if flying from Gatwick - so convenient and always a good experience

Dear Guest, Thank you for choosing to stay with us and for sharing such encouraging feedback. We are delighted to know you enjoyed the convenient location, welcoming team, and the comfort of your room and facilities. It is wonderful to hear that you regularly select our hotel when flying from Gatwick. Providing a seamless experience from arrival to departure is central to our service philosophy, and your high ratings are truly appreciated. We are also grateful for your loyalty as an ALL Accor member and are pleased your booking and connectivity experiences were smooth. We look forward to welcoming you back for another consistently comfortable stay. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Lesly H. Couples - Confirmed reviews ALL

We stayed one night after flying back to the UK and before onward travel. As usual, it was great just to walk through the arrivals and head straight up the hotel. Comfortable runway view room with Club Access, so a lovely place to relax with snacks and drinks. Staff are always polite, friendly and welcoming. Excellent breakfast too.

Dear Guest, Thank you for sharing such encouraging feedback and for your continued loyalty as an ALL Accor member. We are delighted to know your stay was comfortable and that the convenience of our location enhanced your travel plans. It is wonderful to hear you enjoyed the runway view room and Club Access, along with the warm welcome from our team. We are equally pleased that breakfast set a positive tone for your day. Your recommendation means a great deal to us, and it reflects our commitment to delivering gracious, attentive service and relaxing spaces for our guests. We look forward to welcoming you back on your next journey through Gatwick. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Richard F. Couples - Confirmed reviews ALL

The mattress in the suit slopes to one side,its been like it for over a year, hope it's changed by Christmas.

Dear Guest, Thank you for sharing your impressions and for your continued loyalty as an ALL member. We are pleased to read that so many aspects of your stay met expectations, including arrival, cleanliness, team service, and value. We are truly sorry to learn of the discomfort you experienced with the mattress in your suite. Providing a restful night’s sleep is central to our standards, and we regret that this was not fully achieved on this occasion. We appreciate your constructive feedback, which helps us uphold the level of comfort our guests anticipate. It would be a pleasure to welcome you back for an experience that is seamless in every regard. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

John H. Couples - Confirmed reviews ALL

Everything from booking to the finish

Dear Guest, Thank you for sharing such an outstanding rating and for choosing Sofitel London Gatwick. We are delighted to know your experience was excellent from beginning to end. It is wonderful to see perfect scores across the board, including booking, arrival, accommodation, cleanliness, and our team. Your recommendation means a great deal to us and reflects our commitment to delivering seamless, welcoming hospitality. We truly appreciate your loyalty as an ALL Accor member and look forward to the pleasure of welcoming you back soon. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 3.5/5

Joel F. Couples - Confirmed reviews ALL

Confortable stay but not as good as usually, first person encountered at the desk not very friendly, breakfast server unfriendly not helpful, the staff for breakfast had conversation at the back (coffee machine area) they were loud and paid no attention to the customers. I asked if they had a small bowl for the jam, the waiter told me just putted on your plate. Dirty dishes on tables and not cleared. Arm chair stained in room 694.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to hear that you had a comfortable stay, we are disappointed that this visit did not meet the standard you have come to expect from Sofitel London Gatwick. We regret that the welcome at reception and the service during breakfast fell short of expectations. Your comments regarding staff attentiveness, noise in the breakfast area and uncleared tables are concerning, and we will share them with our Food & Beverage and Front Office management teams for review. We also appreciate you bringing the stained armchair in room 694 to our attention, and this will be raised with our Housekeeping team. As a returning guest, your feedback is particularly valuable to us. Thank you for highlighting these areas for improvement, and we hope to have the opportunity to provide you with the high standard of service you have previously experienced on a future visit. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Love this hotel the staff are great and the room was amazing

Dear Guest, Thank you for sharing such an outstanding score and for choosing to stay with us again. We are delighted that your visit as a couple was so enjoyable and that our team and accommodation made a memorable impression. It is wonderful to know that you found the booking process seamless and that every aspect of your stay met your expectations. Your recognition reinforces our commitment to delivering thoughtful service and comfortable, well-maintained surroundings. We also appreciate your loyalty as an ALL – Accor Live Limitless member and your recommendation of both the hotel and the programme. Your continued confidence in us means a great deal to our team. We look forward to welcoming you back for another excellent stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 3.5/5

Christopher S. Couples - Confirmed reviews ALL

We had food in the bar area and the prawn salad was very disappointing. The room ans service were good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 5,182 reviews 9.5/10 Location
  • 8,314 reviews 8.4/10 Room
  • 6,601 reviews 8.5/10 Service
  • 49 reviews 7.3/10 WiFi
  • 4,839 reviews 7.8/10 Comfort
  • 2,413 reviews 8.5/10 Cleanliness
  • 1,582 reviews 5/10 Value
  • 1,044 reviews 7.4/10 Breakfast

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