Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,440 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,440 reviews

Customer review rating 5.0/5

Philip B. Families - Confirmed reviews ALL

Staff very helpful, a pleasant stay before our travel

Dear Guest, Thank you for sharing your kind feedback. We are delighted to hear that our team’s assistance contributed to a pleasant stay before your travels. Providing warm, attentive service and a relaxing pre-flight experience is central to our ethos, and your comments are truly appreciated. We look forward to welcoming you back on your next journey. Warm regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Michael H. Couples - Confirmed reviews ALL

just a lovely convenient hotel for gatwick north

Dear Guest, Thank you for sharing your feedback and for choosing Sofitel London Gatwick. We are delighted to learn that you found our hotel convenient for the North Terminal and that your arrival, accommodation, and departure experiences were smooth. It is wonderful to hear your comments on cleanliness and that our Wi-Fi met your needs. We also appreciate your kind recognition of our team. Your impressions reflect the hospitality and standards we strive to provide to every guest. We look forward to welcoming you back for another comfortable stay. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Stevyn J. Solo - Confirmed reviews ALL

Excellent experience great location very clean and comfortable

Dear Guest, Thank you for sharing such wonderful feedback. We are delighted to know you enjoyed a comfortable stay and found our location convenient. It is especially pleasing to hear your high praise for the cleanliness and your accommodation, as well as your smooth arrival and check-in. Providing an immaculate and welcoming experience is central to our service philosophy. We appreciate your kind words and look forward to the pleasure of welcoming you back soon. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Gerladine W. Couples - Confirmed reviews ALL

Our pre departure stay was smooth and easy complete with parking. Every staff member is a credit to Sofitel. The most comfortable beds and perfect pillows awaited us in our room, and absolutely zero noise. Individually air conditioned rooms mean perfect conditions for a stress free night before your flight, and midday checkout suited us perfectly also.

Dear Guest, Thank you for sharing such generous feedback about your recent stay with us. We are delighted to hear that your pre-departure experience was seamless and relaxing from start to finish. It is wonderful to know that our bedding, and pillows contributed to a restful night, and that the quiet, individually controlled room conditions enhanced your comfort. We are equally pleased that the midday checkout suited your travel plans. Your kind words about our team and the efficiency of the booking process are greatly appreciated. Clear communication and a smooth arrival are central to the experience we strive to provide. We look forward to welcoming you back for another stress-free stay at the airport. Warm regards, Sofitel London Gatwick Team

Customer review rating 3.0/5

Valerie M. Families - Confirmed reviews ALL

Very clean and possessing all the 5 Star qualities. The bed was very uncomfortable. The duvet was lumpy, the mattress was soft and upon lying down your body falls into the indent of previous occupiers. To try and get better sleep one has to get to the middle part of the bed which was higher and not as soft, but you would then roll back into the section that was soft and shaped like a body.

Dear Guest, Thank you for sharing your feedback and for recognising our high standards of cleanliness and overall quality. We truly appreciate your comments. We are sorry to learn that your rest was not as comfortable as it should have been. Providing a restful night’s sleep is central to our guest experience, and we regret that this was not your impression on this occasion. We value your insights, as they help us uphold the levels of comfort and service for which we strive. We hope to have the opportunity to welcome you again for a more seamless stay. Warm regards, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 5,025 reviews 9.5/10 Location
  • 8,302 reviews 8.3/10 Room
  • 6,697 reviews 8.6/10 Service
  • 47 reviews 7.6/10 WiFi
  • 4,752 reviews 7.7/10 Comfort
  • 2,312 reviews 8.5/10 Cleanliness
  • 1,624 reviews 5/10 Value
  • 1,097 reviews 7.7/10 Breakfast

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