Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,280 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,280 reviews

Customer review rating 4.0/5

Ian J. Couples - Confirmed reviews ALL

Comfortable room and bed . Good facilities, good breakfast pleasant staff

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sofitel London Gatwick Team

Customer review rating 4.0/5

P B. Couples - Confirmed reviews ALL

We had a great stay in an executive room and really appreciated the lounge access. Dinner in the Italian restaurant was only average and not up to previous standards

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear you enjoyed the executive room and found the lounge access valuable. We are sorry to learn that dinner did not meet the expectations set by your previous visits. Our goal is always to deliver a consistently high standard, and your comments help us uphold that commitment. We appreciate your continued support and hope to have the pleasure of welcoming you back for an even more seamless experience. Warm regards, Sofitel London Gatwick Team.

Customer review rating 2.5/5

Paul G. Business - Confirmed reviews ALL

Tiny and dated room, horribly saggy bed… unworthy of the sofitel name Will never stay there again

Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to learn that your stay did not meet expectations and that the accommodation fell short of the experience you anticipated. Our aim is to provide refined comfort and consistently high standards, and we regret that this was not reflected during your visit. Your comments are appreciated, as they help us remain focused on delivering the level of quality our guests expect. We hope to have the opportunity to restore your confidence on a future visit. Warm regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

From being met with our vehicle in the car park to entering the hotel was seeming less and hassle-free. We had a large amount of baggage which was dealt with and we were helped to our room with exceptional service from the hotel Porter. All staff so friendly and attentive. They made us feel very special. Will definitely recommend your lovely hotel to friends and family. Thank you so much. A special thanks to Sal for all his kindness and help. A real credit to your company.

Dear Guest, Thank you for sharing such wonderful feedback and for recommending our hotel to friends and family. We are delighted that your arrival was smooth and that our team assisted with your luggage and room with care. It is a pleasure to hear that our colleagues were friendly, attentive, and made you feel special throughout your stay. We are especially grateful for your kind words about Sal, and we will be sure to share your compliments with him. Creating seamless, thoughtful experiences is at the heart of our service philosophy, and your comments affirm that commitment. We look forward to welcoming you again on your next visit. Warm regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Connor S. Solo - Confirmed reviews ALL

I had a lovely stay here once again. The hotel is spotless throughout and the service is consistently brilliant, it’s one of the reasons I always choose to stay here before my flights. The team really do make everything feel effortless. The only small downfall for me is the limited food options on the in‑room dining menu. It would be fantastic if guests could order from the main restaurants menu when dining in the room, as that would make the experience even better. Overall, another great stay and I’ll definitely be back.

Dear Guest, Thank you for sharing such generous feedback and for choosing us as your preferred stay before flights. We are delighted to hear that you enjoyed another seamless visit, with spotless surroundings and attentive service from our team. We appreciate your comments regarding in-room dining variety and the convenience features you value when booking and communicating. Insights like yours help us understand what enhances the guest experience. It is a pleasure to know you plan to return, and we look forward to welcoming you back for another smooth and comfortable stay. Warm regards, Sofitel London Gatwick Team

Other web-users rate our hotel

  • 4,976 reviews 9.5/10 Location
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  • 4,672 reviews 7.7/10 Comfort
  • 2,251 reviews 8.5/10 Cleanliness
  • 1,609 reviews 5/10 Value
  • 1,076 reviews 7.6/10 Breakfast

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