Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,408 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,408 reviews

Customer review rating 5.0/5

John J. Business - Confirmed reviews ALL

An overnight stay before a flight from the South Terminal. Bed very comfortable and slept very well. Staff very helpful- great service all round

Dear Guest, Thank you for sharing such wonderful feedback and for rating your experience so highly. We are delighted to know your stay before your flight was comfortable and convenient. It is a pleasure to hear that you enjoyed a restful night and found our team helpful throughout your visit. Providing warm service and a seamless pre-flight experience is central to our commitment to guests. We appreciate your kind words and look forward to welcoming you back on your next journey. Warm regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

Matthew C. Couples - Confirmed reviews ALL

Comfortable stay excellent facilities, friendly and helpful staff

Dear Guest, Thank you for sharing such positive feedback about your stay with us. We are delighted to hear that our location, facilities, and the warm service from our team contributed to a comfortable experience. Your kind words reflect the hospitality standards we strive to uphold. It is wonderful to know our efforts made a difference to your visit. We look forward to welcoming you back on your next journey through Gatwick. Warm regards, Sofitel London Gatwick Team.

Customer review rating 4.0/5

Kelly S. Couples - Confirmed reviews ALL

Strange noise humming all night

Dear Guest, Thank you for sharing your feedback and for rating your stay with us. We are sorry to hear that your rest was disturbed and appreciate you bringing this to our attention. We apologize for any inconvenience caused by noise from the air conditioning, and our maintenance colleagues have been briefed to look into this. We also regret any unwelcome odor you may have experienced and have asked our team to address it promptly. Providing a peaceful, comfortable environment is central to our standards, and we are grateful for the opportunity to improve. We hope to have the chance to deliver a seamless stay on your next visit. Warm regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

Andrew K. Solo - Confirmed reviews ALL

Professional and friendly.

Dear Guest, Thank you for sharing your feedback. We are delighted that our location proved convenient for an early flight and that our team’s professionalism and warm service stood out. Providing seamless stays with attentive hospitality is central to our ethos, and we are pleased this was reflected in your experience. We appreciate your kind words. We look forward to welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

Customer review rating 4.5/5

Iain S. Families - Confirmed reviews ALL

Overnight stay prior to early flight for a ski trip.

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us before your early flight. We are delighted to learn that you had an enjoyable stay. It is a pleasure to know we met your expectations during your pre-travel stopover. Providing a seamless and comfortable experience for our guests is at the heart of our service. We appreciate your kind rating and look forward to the pleasure of welcoming you back on your next journey. Warm regards, Sofitel London Gatwick Team.

Other web-users rate our hotel

  • 4,977 reviews 9.5/10 Location
  • 8,239 reviews 8.3/10 Room
  • 6,660 reviews 8.6/10 Service
  • 44 reviews 7.4/10 WiFi
  • 4,694 reviews 7.7/10 Comfort
  • 2,279 reviews 8.4/10 Cleanliness
  • 1,614 reviews 5/10 Value
  • 1,086 reviews 7.6/10 Breakfast

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