Dear Hon K. T., Thank you for your feedback and your 8/10 score. We are pleased to hear that you found your stay comfortable and appreciated the sufficient sockets and USB connections in your room. We appreciate your honest comments regarding the insufficient lighting in the common areas, including the reception desk and lift lobby. This has been shared with our maintenance team for review, as good lighting is important for both safety and comfort. We also apologise that the coffee and tea replenishment was provided without milk sachets, and we will remind our housekeeping team to ensure all items are complete. Thank you again for taking the time to share your experience. We hope to welcome you back for an even better stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Miriam, Thank you so much for your wonderful feedback and perfect 10/10 score. We are absolutely delighted to hear that you had such a great stay and that we not only met but exceeded your expectations. It is wonderful to know that you enjoyed an even better room than before, a clean bathroom with hot water, and a really comfy bed that gave you the best sleep. We are especially touched that our receptionist remembered you, it is always a pleasure to welcome back returning guests and make them feel at home. Your kind words mean the world to our team, and we look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear David, Thank you so much for your wonderful feedback and perfect 10/10 score. We are truly delighted to hear that our staff, as always, were exceptional. Your kind words mean the world to us, and we will be sure to share your generous praise with the entire team, they are indeed a credit to themselves, and it is wonderful to know their efforts are recognised. We truly appreciate your continued loyalty and look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Mary, Thank you so much for your wonderful feedback and perfect 10/10 score. We are delighted to hear that you had a comfortable stay and found our hotel well located, with pleasant staff, and a quiet, clean, and comfortable room. Your kind words mean a great deal to our team. We also appreciate your honest observation regarding the corridors needing an upgrade. Please be assured that this feedback has been noted and will be shared with our management team as we continue to review and improve our facilities. Thank you again for taking the time to share your experience, and we look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Sam, Thank you for your wonderful feedback and generous 8/10 score. We are delighted to hear that you found our hotel well located, very comfortable, and clean, and that our lovely staff made such a positive impression. It is especially rewarding to know that you will definitely be staying again. We truly appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Pearlena, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was uncomfortable due to the room being too warm. We understand how much this can affect your overall experience, and we sincerely apologise for the inconvenience. Please be assured that we have shared your comments with our maintenance team to review the temperature control in our rooms and ensure our guests can enjoy a comfortable environment. We appreciate your honest feedback and your 4/10 score. We hope to have the opportunity to welcome you back and provide a much more comfortable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Rory, Thank you for taking the time to share your feedback and for your 6/10 score. We are pleased to hear that you found our staff amazing, friendly, and helpful, and that you appreciated our clean location and area. We sincerely apologise for the issues that affected your stay. We understand your frustration regarding the parking situation, and we agree that the limited spaces and lack of guaranteed availability are not ideal. We are reviewing how we communicate this to guests and exploring ways to improve the experience. We also regret that your room was very dark and that the windows could not be opened, leading to a stale air smell. This feedback has been shared with our maintenance team for review. We appreciate your honest comments and are grateful that you would consider staying with us again. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear A., Thank you so much for your thoughtful feedback, and for your excellent 9/10 score. We are delighted to hear that you had a comfortable and convenient stay, found our welcome pleasant and efficient, and enjoyed your room, spacious, bright, clean, and quiet, with a good night's sleep. It is also great to know that you appreciated our location near Sutton station and the nearby eating places, and that you would stay with us again. We appreciate your honest comment about the breakfast eggs. We understand that fresh eggs can make a real difference, and your feedback will be shared with our kitchen team as we review our breakfast offerings. Thank you again for taking the time to share your experience. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Carol, Thank you so much for your feedback and perfect 10/10 score. We are absolutely delighted to hear that you had such a comfortable and joyful stay. It is wonderful to know that you found the check-in simple, the room lovely, and our staff so welcoming, and that you enjoyed the food and drinks as well. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Leonardo, Thank you for staying at Ibis London Sutton Point and for sharing your positive feedback and 8/10 score. We are delighted to hear that you enjoyed a comfortable stay, found our location convenient, and appreciated the good breakfast. It is also wonderful to know that our staff were polite and helpful and that you found our hotel infrastructure to be of a good standard. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Ben, Thank you for your feedback and for your 7/10 score. We are pleased that your overall stay was satisfactory. We are sorry to hear that the car parking was not suitable for your needs as a disabled guest. This is important feedback, and we will review our parking arrangements and accessibility to see how we can improve the experience for all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Morales-Sameul J., Thank you for your continued loyalty and for taking the time to share your feedback and 7/10 score. We truly appreciate you choosing to stay with us regularly, and we are glad that your overall experience was satisfactory. We are sorry to hear about the inconvenience of being locked outside, and we understand your frustration regarding the deposit request. As a valued returning guest who has always taken great care of the room, we appreciate your understanding that our newer team member was following standard procedure. We will ensure this is noted for future stays so that your loyalty is recognised. Thank you again for your feedback and for your continued trust in us. We look forward to welcoming you, your partner, and your dog back for another comfortable stay. Warm regards, Tomasz Michalak Deputy General Manager

Dear Theresa, Thank you so much for your wonderful feedback and perfect 10/10 score. We are absolutely delighted to hear that you enjoyed our good location and found it very convenient to be so near the railway station. It is especially rewarding to know that our receptionist made such a positive impression by taking the time to help you find bus routes with such friendliness and efficiency. We will be sure to pass on your kind words to her, she will be thrilled to know she made a difference to your stay. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Philip, Thank you for taking the time to share your feedback and for your generous 9/10 score. We are delighted to hear that overall you had a positive experience, especially with our excellent breakfast. We sincerely apologise for the issues you encountered with the underground parking and the EV chargers. We understand your concerns regarding the door not closing securely and the chargers not working, both of which are being reviewed with our maintenance team to ensure they are addressed promptly. We also appreciate your comments regarding the bar's non-alcohol beer selection and will look into expanding our options. We are grateful for your honest feedback and hope to welcome you back for an even better stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Uwe, Thank you so much for your feedback and perfect 10/10 score. We are absolutely delighted to read such a glowing review. It means the world to us to know that you had an amazing stay and that our staff made such a positive impression with their warmth, professionalism, and genuine care. We are also thrilled that you appreciated the cleanliness and comfort of your room, the quiet atmosphere, and the convenience of our location near Sutton town centre and transport links. Your kind words and strong recommendation are the highest compliments we could receive, and we will be sure to share your feedback with the entire team, they will be so proud to know they made your stay so memorable. We truly appreciate your loyalty and look forward to welcoming you back for another wonderful stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Edward, Thank you so much for your feedback and excellent 9/10 score. We are absolutely delighted to hear that you had such a positive first-time stay and that you found our hotel comfortable, quiet, and well-located in the centre of Sutton, with easy access to the train station. It is especially rewarding to know that you were so pleased that you have already made a further booking for 2027, we truly appreciate your trust and loyalty. We are also very glad that you enjoyed the breakfast and that it added to your overall positive experience. We truly appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Tony, Thank you for staying with us and for taking the time to share your feedback and your 7/10 score. We are sorry to hear about the issues you encountered with the bar service; we will address this with our team to ensure consistency and fair measures are always provided. We also understand your concern regarding the breakfast pricing due to your disability. For future stays, please feel free to speak with our reception team upon arrival; we would be happy to discuss flexible options or add breakfast at the on-the-day rate to accommodate your needs more comfortably. We truly value your feedback and hope to have the pleasure of welcoming you back for an improved experience in the future. Warm regards, Tomasz Michalak Deputy General Manager

Dear Kenneth, Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback. It is always a pleasure to welcome you back. We are absolutely delighted to hear that your 4th stay in the past year was once again a nice and cosy experience. Knowing that you consistently appreciate our clean rooms, good breakfast, and nice staff is the greatest compliment we could receive. We truly value your loyalty and your generous 9/10 score. We look forward to welcoming you back for your 5th stay very soon! Warm regards, Tomasz Michalak Deputy General Manager

Dear Olufunmilayo, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was disappointing due to the room allocation. We completely understand your frustration at being placed in an accessible room that did not suit your needs. You are absolutely right, these rooms should be reserved for guests who specifically require them, and we regret that this was not the case on this occasion. We also apologise for the discomfort caused by the bathroom fixtures, which clearly impacted your overall experience. Please be assured that we have noted your comments with our front desk team to ensure that accessible rooms are allocated appropriately in the future. We hope you might consider staying with us again, and we would be happy to accommodate your room preferences upon request. Warm regards, Tomasz Michalak Deputy General Manager