ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 518 reviews

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Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  518 reviews

Customer review rating 3.0/5

Beatrice G. Couples - Confirmed reviews ALL

Not cleaned every day. A 2nd mirror would be better. Lightening not enough.

Dear Beatrice, Thank you for staying with us and for sharing your honest feedback. We are pleased to hear that you found your stay good overall. However, I apologise that the room was not cleaned every day. We also appreciate your suggestions regarding a second mirror and improved lighting. Your feedback has been shared with our team for consideration. Your 6/10 score is valuable feedback. We hope to welcome you back for a more comfortable stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 2.5/5

Shiantelle J. Families - Confirmed reviews ALL

I’ve stayed at ibis Sutton a few times and it’s been great every time however this time was not so great. The room was not particularly clean dirty sheets and watered down bathroom products which was disappointing but overall yards are great and it’s located right next to the town centre which is great.

Dear Shiantelle, Thank you for your honest feedback and for being a returning guest. We are pleased to hear that you continue to appreciate our great location and good breakfast. However, I am truly sorry that this stay did not live up to your previous experiences. Dirty sheets and watered-down bathroom products are completely unacceptable, and we have addressed these issues urgently with our housekeeping team. We would be delighted to welcome you again on a future visit, where we hope to provide the consistently great experience you deserve. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 4.0/5

Julie C. Couples - Confirmed reviews ALL

I would have given 10, but the heating system went a bit awry on two occasions. It was rather noisy!

Dear Julie, Thank you for your honest feedback and for awarding us an 8/10 score. We are delighted to hear that you had a nice stay overall. However, I sincerely apologise for the issues with the heating system on two occasions, particularly the noise it caused. This is not the peaceful experience we aim to provide, and we have shared your feedback with our maintenance team for review. We hope to have the opportunity to welcome you back for a quieter and truly 10/10 stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Christine R. Business - Confirmed reviews ALL

I need to visit the Royal Marsden Hospital every couple of weeks and the location of hotel makes it an so easy for access from Kings Cross to Sutton for my appointments. Price is reasonable and staff friendly and helpful.

Dear Christine, Thank you for staying with us and for sharing your thoughtful feedback. We are delighted to hear that our location is ideal for your regular visits to the Royal Marsden Hospital, with easy access from Kings Cross to Sutton railway. It is wonderful to know that you find our prices reasonable and our staff friendly and helpful. Your 9/10 score means a great deal to us. We look forward to welcoming you back on your next appointment. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Sam W. Business - Confirmed reviews ALL

The air con in the room was really noisy and there seemed no instructions on how to turn it off. The design of the hotel with ceiling to floor windows meant you cant open a window to get some actual real air so my sleep was interrupted by the noise. The bed was comfy though and the room was scrupulously clean. The food quality at breakfast was also good.

Dear Sam, Thank you for staying with us and for sharing your honest feedback. We are pleased to hear that you found the bed comfy, the room scrupulously clean, and the breakfast food quality good. Your 7/10 score is appreciated. However, I sincerely apologise for the noisy air conditioning and the lack of instructions on how to turn it off. We understand how frustrating it must have been to have your sleep interrupted, especially with no option to open a window for fresh air. Your feedback has been shared with our maintenance team to review the unit and ensure clear instructions are available in the room. We hope to welcome you back for a quieter and more restful stay. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 449 reviews 8.6/10 Location
  • 716 reviews 7.2/10 Room
  • 637 reviews 8.9/10 Service
  • 10 reviews 6.5/10 WiFi
  • 401 reviews 8.1/10 Cleanliness
  • 182 reviews 7.6/10 Breakfast
  • 155 reviews 8.6/10 Vibe
  • 84 reviews 5.2/10 Food

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