ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 534 reviews

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8 Sutton Plaza, Sutton Ct Road, Sutton, SM1 4FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Telephone
Fax +44 9999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  534 reviews

Customer review rating 5.0/5

Jon B. Business - Confirmed reviews ALL

Excellent facilities, helpful staff . No wait at check in

Dear Jon, Thank you for your perfect 10/10 rating and for sharing your wonderful feedback about your stay at Ibis London Sutton Point. We're absolutely delighted to hear that you found our facilities excellent, our staff helpful, and experienced a seamless check-in with no wait. We look forward to welcoming you back soon for another outstanding stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 2.5/5

Susannah L. Business - Confirmed reviews ALL

Room was very cold, I tried to adjust the thermostat in the bedroom but cold air (felt like air con) was coming thru the vend. I reported it to a member of staff (male) and he said it must have this sign to the left, which I responded it has, he said he would look into it and fix it. It was never looked at in my opinion and I mentioned it again to the lady when checking out on the 22/12. I had a very busy 3 days stay at this hotel and I purchased two throws in the high street in Sutton to keep myself warm especially at night as it was very cold as it was a big room. I loved the big room to the front of the Hotel and the staff member who checked me in on the 19/12 (slim Chinese guy) is very professional, friendly and engaging and very very helpful.

Dear Susannah, Thank you for sharing your detailed feedback about your stay. We’re pleased to hear that you found our location good, the hotel clean, the bed comfortable, and that you especially appreciated the professionalism and friendliness of the staff member who checked you in. At the same time, we sincerely apologise for the unacceptable cold in your room and the lack of a timely resolution after it was reported. This is not the standard of comfort or service we aim to provide, and we deeply regret the inconvenience this caused, especially given the time and effort you spent trying to keep warm. We are reviewing this incident with our maintenance and front desk teams to ensure heating issues are addressed promptly and followed through effectively. We hope you might consider giving us another opportunity to provide you with a warm, comfortable, and seamlessly serviced stay in the future. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 2.5/5

Forte G. Friends - Confirmed reviews ALL

Overall, my experience was neutral, with some positive aspects but also several shortcomings that don’t allow me to rate it higher than two stars, maybe three at most. The initial welcome was very good: a young receptionist, I believe Asian, was extremely kind and helpful, which gave a great first impression. The room was very quiet, the bathroom was in good condition, and the shower worked perfectly with strong water pressure. The location is convenient as it’s close to the train station, although unfortunately it is quite far from the city center of London. That said, there were some disappointing issues. We specifically asked for the bed sheets to be changed, not once, but twice, and despite this, we returned to the room to find the same dirty sheets still on the bed, which I found unacceptable. We were told that housekeeping had already finished for the day but that they would take care of it anyway; however, the room was only tidied up and the main request was completely ignored. Another downside is the lack of a refrigerator in the room, which would have been very useful. In addition, there is no phone in the room, making it inconvenient to contact the reception if needed. The hotel has potential and some strong points, but attention to basic services and details needs to improve significantly. For now, the overall experience remains below average.

Dear Forte, Thank you for your detailed and balanced feedback regarding your stay at Ibis London Sutton Point. We are pleased to hear that you were given a warm and helpful welcome by our receptionist, and that you appreciated the quiet room, well-maintained bathroom, strong shower, and convenient location near the train station. At the same time, we sincerely apologise for the significant shortcomings you experienced. It is unacceptable that your request for a sheet change was overlooked twice, and we deeply regret the inconvenience and frustration this caused. We are addressing this issue with our housekeeping team to reinforce our procedures and ensure guest requests are honoured promptly and accurately. We also note your comments regarding the absence of a refrigerator and in-room telephone. While our Adagio studios are equipped with kitchenettes, refrigerators are a standard feature in our larger apartment categories, and we would be happy to assist you with an upgrade should you wish to have one on a future visit. Your feedback regarding communication with reception is also valuable as we continue to evaluate and improve guest convenience. We take your observations seriously and are committed to improving our attention to detail and basic services. We hope you will consider giving us another opportunity to provide a more seamless and comfortable experience in the future. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Stephen D. Couples - Confirmed reviews ALL

We will probably use this hotel again in the future but, we'll have to remember that, there is no shelf or even a ledge in the shower thus making its use very awkward. Also, we had to use a phone torch in order to make a coffee owing to there being no light in the very dark corner where the kettle is located.

Dear Stephen, Thank you for your 7/10 rating and for sharing your constructive feedback about your stay at Ibis London Sutton Point. We’re pleased to hear that you are considering staying with us again in the future. At the same time, we sincerely apologise for the inconvenience caused by the lack of a shelf or ledge in the shower and the insufficient lighting in the area where the kettle is located. We are reviewing these aspects of our room design and amenities to improve functionality and comfort for our guests. We appreciate your valuable input and hope to welcome you back for a more convenient and user-friendly experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Mary B. Business - Confirmed reviews ALL

I have stayed at the Ibis a couple of times. It’s very close to the train station and the town centre. The rooms are very modern and clean, the bed is very comfortable. The reception staff are very friendly and polite.

Dear Mary, Thank you for your perfect 10/10 rating and for your wonderful feedback about your stays at Ibis London Sutton Point. We are delighted to hear that our location is ideal for you, being close to the train station and town centre, and that you find the rooms modern, clean, and comfortable with a very friendly and polite reception team. We truly appreciate your loyalty and look forward to welcoming you back soon for another excellent stay. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 442 reviews 8.9/10 Location
  • 684 reviews 7.1/10 Room
  • 600 reviews 8.7/10 Service
  • 9 reviews 7.5/10 WiFi
  • 391 reviews 8.3/10 Cleanliness
  • 172 reviews 7.4/10 Breakfast
  • 151 reviews 8.6/10 Vibe
  • 81 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.