ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 541 reviews

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Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  541 reviews

Customer review rating 4.5/5

Francoise M. Families - Confirmed reviews ALL

All OK : good comfortable room & quiet, nice welcome, clean hotel

Customer review rating 4.0/5

Moinuddin M. Families - Confirmed reviews ALL

Our overall experience was satisfactory; however, did find some issues on cleanliness of corridors but other than that nothing major issues concerned us,

Customer review rating 3.5/5

Gail S. Solo - Confirmed reviews ALL

Once I found the carpark, which wasn’t clearly signposted, and unfortunately reception did not answer the phone for the 20 mins I was calling them. All good with hotel itself, room modern and very comfortable

Customer review rating 3.5/5

Beatrice N. Business - Confirmed reviews ALL

Good stay but the shower was broken and water was spurting out of the sides. Also on arrival the room smelled 'frowsy and stale'.

Dear Beatrice, Thank you for your honest feedback and for your 7/10 score. We are pleased to hear that you found our location good and overall had a good stay. However, I sincerely apologise for the issues you encountered. It is unacceptable that the shower was broken with water spurting out of the sides, and that the room smelled frowsy and stale upon arrival. Your feedback has been shared with our maintenance and housekeeping teams to address these issues immediately. We hope to welcome you back for a much better experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 1.5/5

Thomas H. Friends - Confirmed reviews ALL

The process of booking, arriving and staying seemed chaotic.

Dear Thomas, Thank you for your honest feedback. I am truly sorry that your experience felt chaotic from booking through to arrival and during your stay. Please accept my sincere apologies. This is not the seamless experience we aim to provide. Your 3/10 score reflects serious shortcomings, and we have shared your feedback with our team to review and improve our processes. We hope to have the opportunity to welcome you back for a much smoother and more organised stay. Sincerely, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 460 reviews 8.8/10 Location
  • 726 reviews 7/10 Room
  • 648 reviews 8.8/10 Service
  • 11 reviews 7.9/10 WiFi
  • 408 reviews 7.8/10 Cleanliness
  • 191 reviews 7.8/10 Breakfast
  • 158 reviews 8.6/10 Vibe
  • 93 reviews 5/10 Food

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