ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 576 reviews

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Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Room 1

Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  576 reviews

Customer review rating 4.0/5

David T. Couples - Confirmed reviews ALL

Dear David, Thank you for your wonderful feedback and for your 8/10 score. We truly appreciate your continued loyalty, staying with us every three weeks for regular visits. We are delighted to hear that you consistently find the room comfortable and clean, and that you were happy to see Clarence, Jasmine, and Jamie, they will be thrilled with your kind words. We also appreciate your lovely comment about the reception team member who checked you out. However, I sincerely apologise for the recurring issue with Breakfast tea bags in your room. This should not happen repeatedly, and we will investigate whether this is a supply or housekeeping issue to ensure it is resolved for your future stays. We look forward to welcoming you back in three weeks. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Jillian S. Families - Confirmed reviews ALL

Dear Jillian, Thank you for your perfect 10/10 review and for sharing such lovely feedback. We are absolutely delighted to hear that you found our hotel lovely, with a large room, comfortable beds, friendly and helpful staff, delicious breakfast, and a great location. Your kind words mean a great deal to our entire team. We look forward to welcoming you back for another excellent stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Rob D. Solo - Confirmed reviews ALL

Dear Rob, Thank you for your honest feedback and for your 7/10 score. We are pleased to hear that you found our hotel nice, modern, spacious, and the bed comfortable. However, I sincerely apologise for the issues you encountered, the tight and awkward parking spaces, and the lack of soundproofing that allowed you to hear corridor noise and other doors. Your feedback has been shared with our maintenance and management teams for review. We hope to welcome you back for a more comfortable and quieter stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 2.0/5

Sara D. Friends - Confirmed reviews ALL

Dear Sara, Thank you for your honest feedback. I am truly sorry that your stay started with such an unacceptable experience. It is completely unacceptable that your first room had a bad smell and black mould all over the nets. This is a serious health and comfort issue, and I apologise for the distress it caused. I am glad that our reception team was able to move you straight away to a comfortable, fresh room, but I fully understand that this initial experience affected your stay. Your 4/10 score reflects this serious failure. We have shared your feedback with our housekeeping team urgently to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide a much better experience. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Chi K. L. Solo - Confirmed reviews ALL

Dear Chi K. L., Thank you for your perfect 10/10 review and for your continued loyalty as a returning guest. We are absolutely delighted to hear that this was your second great stay with us, and that you found our team very helpful and the room clean. Your kind words mean a great deal to our entire team. We look forward to welcoming you back for many more stays. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 493 reviews 9/10 Location
  • 767 reviews 7/10 Room
  • 663 reviews 8.7/10 Service
  • 13 reviews 8.6/10 WiFi
  • 423 reviews 7.4/10 Cleanliness
  • 207 reviews 7.2/10 Breakfast
  • 103 reviews 4.7/10 Food
  • 33 reviews 3.8/10 Bar

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