ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 526 reviews

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Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  526 reviews

Customer review rating 4.0/5

Lee K. Families - Confirmed reviews ALL

Comfortable stay, but the food on offer was limited.

Dear Lee, Thank you for your honest feedback and for your 8/10 score. We are delighted to hear that you had a comfortable stay and that the hotel worked well for your event. However, we sincerely apologise that the food on offer was limited. Your feedback has been shared with our food and beverage team for review. We hope to welcome you back for an even better experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Marcus I. Couples - Confirmed reviews ALL

Friendly reception team.

Dear Mrcus, Thank you for your feedback and fantastic 9/10 score. We are delighted to hear that you appreciated our spacious rooms, great location for trains and buses, effective air cooling (especially in this weather), and friendly reception team. Your kind words mean a great deal to our entire team. We look forward to welcoming you back for another excellent stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Damian S. Solo - Confirmed reviews ALL

My first time stay won't be my last with ibis from the moment I checked in it was with a smile. They granted me early check in for which I am grateful. The transportation from tube, train to bus all convenient, the area lots to choose from if your hungry. My room was clean and cozy. Breakfast was nice fresh daily. Alicia and other staff members to maintenance workers are just pleasant and helpful which I appreciated. Thank you Ibis.

Dear Damian, Thank you for your perfect 9/10 review and for sharing such wonderful feedback. We are absolutely delighted to hear that your first stay with us won't be your last. It is especially rewarding to know that from the moment you checked in with a smile, you felt welcomed. We are glad that early check-in was granted and appreciated, and that you found the transport links convenient and the area full of dining options. Your kind words about the clean and cozy room, fresh breakfast daily, and the pleasant and helpful team, especially Alicia and our maintenance workers. We will be sure to share your thanks with all of them. Thank you for choosing Ibis. We look forward to welcoming you back for another comfy and quiet stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.0/5

Catherine F. Couples - Confirmed reviews ALL

Room and bed very comfortable if a little squashed. Good shower, Parking a bit painful as there is no direct connection to the hotel which meant a walk in the rain round the side of the building.

Dear Catherine, Thank you for your honest feedback and for your 8/10 score. We are delighted to hear that our location was perfect for your appointments, and that you found the room and bed very comfortable and the shower good. However, I sincerely apologise that the room felt a little squashed and that the parking was painful, with no direct connection to the hotel, especially having to walk in the rain around the side of the building. We appreciate your feedback and will take it into consideration. We hope to welcome you back for a more convenient stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.0/5

Cynthia B. Couples - Confirmed reviews ALL

My boyfriend and I was stuck on the life with 3 other guests. One of the guest was claustrophobic. we got off the lift 1hr 45 mins, nobody check up on us, they attended everyone else instead. I was quite upset but the stay was good, just being stuck in the lift wasn’t so fun.

Dear Cynthia, I am truly and deeply sorry for the terrifying and distressing experience you had when you and your boyfriend, along with three other guests were trapped in the lift. Please accept my most sincere apologies. It is completely unacceptable that nobody checked on your group during this time and that others were attended to first. I cannot begin to imagine how frightening and frustrating this must have been for all of you. This should never, ever happen, and I have personally addressed this serious failure with our maintenance and front desk teams to ensure our emergency procedures are followed correctly in the future. I am grateful that aside from this incident, your stay was good, but I completely understand that being stuck in the lift was a horrible experience that should not have happened. As a gesture of my personal apology, I would like to offer you a discounted future stay should you ever wish to give us another chance. Please contact me directly at the hotel with the date of your previous stay, and I will personally take care of everything. Once again, I am so sorry. Sincerely, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 451 reviews 8.8/10 Location
  • 716 reviews 7.2/10 Room
  • 637 reviews 8.8/10 Service
  • 11 reviews 7.9/10 WiFi
  • 404 reviews 8/10 Cleanliness
  • 184 reviews 7.7/10 Breakfast
  • 156 reviews 8.6/10 Vibe
  • 90 reviews 4.8/10 Food

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