ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 518 reviews

ibis London Sutton Point - Image 1
ibis London Sutton Point - Image 2
ibis London Sutton Point - Image 3
ibis London Sutton Point - Image 4
8 Sutton Plaza, Sutton Ct Road, Sutton, SM1 4FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Telephone
Fax +44 9999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  518 reviews

Customer review rating 4.5/5

Yunusa B. Solo - Confirmed reviews ALL

Very good stay

Dear Yunusa, Thank you for staying with us and for sharing your "Pinnacle" review. We are delighted to hear you had a very good stay and truly appreciate your fantastic 9/10 score. We look forward to welcoming you back for another excellent experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Carmelo R. Solo - Confirmed reviews ALL

Overall, I'm happy with my stay, it was near where I had my meeting.

Dear Carmelo, Thank you for staying at Ibis London Sutton Point and for sharing your feedback with us. I'm delighted to hear that our location was so convenient for your meeting and that you were happy with your overall stay, awarding us a 9/10 score. We truly appreciate your positive rating. Should you have any specific suggestions on how we could make your next stay a perfect 10, we would be very grateful to hear them. We look forward to welcoming you back on your next visit to the area. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 0.5/5

Martine A. V. E. Business - Confirmed reviews ALL

1 towel per person is not enough. Left a coffee in cup A. was left in room for 4 days Cleaning not done Night table not cleaned. Dangerous floor in bath

Dear Martine, Thank you for staying at Ibis London Sutton Point A. for providing us with your feedback. Please accept my sincere apologies for the multiple shortcomings you experienced during your stay. The level of housekeeping service you described is completely unacceptable A. does not reflect our standards. Regarding the towels, we do provide one set per person as standard, with additional towels available free of charge upon request at reception. I apologise that this was not clearly communicated to you. More importantly, I am very concerned to learn that basic cleaning was neglected, a used cup was not removed, A. that you found the bathroom floor to be dangerous. This has been escalated immediately to our Head of Housekeeping A. Maintenance Manager for urgent correction A. re-training. Your feedback is critical for us to improve. We would be grateful for the opportunity to restore your confidence during a future visit. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Agnes M. Solo - Confirmed reviews ALL

The room was quiet, but cold.

Dear Agnes, Thank you for staying at Ibis London Sutton Point and for taking the time to share your feedback. I'm pleased to hear that your room was quiet, but I sincerely apologise that you found it too cold during your stay. Please be assured we have passed this feedback to our maintenance team to check and adjust the heating controls to ensure a more comfortable temperature for our guests. We appreciate your 7/10 rating and hope to welcome you back for a warmer and more comfortable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Snowdon T. Families - Confirmed reviews ALL

The disabled room was very basic and not what we are used to staying at ibis. The shower got water all over the place. My card was charged for a no show for a booking I had cancelled within the free cancellation time period. Although this was rectified it caused me a little distress.

Dear Mr Snowdon, Thank you for staying with us and for sharing your feedback and 7/10 score. We appreciate you taking the time to detail your experience. We sincerely apologise for the series of shortcomings you encountered. We regret that the room assignment did not meet your expectations; while we sometimes allocate accessible rooms based on availability, we apologise if this felt like a downgrade and for the practical issue with the shower. We are also very sorry for the billing error related to your cancelled booking, and for the distress this caused, even though it was subsequently rectified. Please be assured these points have been flagged with our front desk and housekeeping teams for review. We are grateful for your satisfactory rating and hope for the opportunity to provide a more seamless and comfortable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 445 reviews 8.8/10 Location
  • 681 reviews 7.3/10 Room
  • 608 reviews 8.8/10 Service
  • 10 reviews 6.5/10 WiFi
  • 383 reviews 8.4/10 Cleanliness
  • 177 reviews 7.4/10 Breakfast
  • 151 reviews 8.8/10 Vibe
  • 82 reviews 5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in London