ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 534 reviews

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8 Sutton Plaza, Sutton Ct Road, Sutton, SM1 4FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Telephone
Fax +44 9999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  534 reviews

Customer review rating 1.0/5

Kaustubh D. Business - Confirmed reviews ALL

It’s cold November in London and hotel room does not have a heater. Lifts accommodate only 4 ppl so there is a line as one lift is out of order. Added breakfast and very limited options. Room next to street with lot of noise. Location is great though.

Dear Guest, Thank you for sharing your feedback about your stay at Ibis London Sutton Point. We sincerely apologise for the significant discomfort you experienced during your visit. The lack of adequate heating during cold weather, noise disturbance from the street, and restricted breakfast options are all well below the standard we strive to uphold, and we deeply regret the impact this had on your stay. Please know that we are urgently reviewing these issues with our maintenance, facilities, and F&B teams to address the heating system, and breakfast variety. We are also exploring solutions to improve sound insulation in street-facing rooms. We appreciate your acknowledgment of our location and hope you might consider giving us another opportunity to provide a more comfortable and seamless experience in the future. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 2.5/5

Tracey J. Couples - Confirmed reviews ALL

Quick check in and check out. Good size, clean, modern room. Good transport links just round the corner.

Dear Tracey, Thank you for sharing your feedback about your stay at Ibis London Sutton Point. We’re pleased to hear that you appreciated our convenient transport links, clean and modern room, and efficient check-in and check-out process. At the same time, we note your 5/10 rating and would greatly value any additional details you’d be willing to share regarding areas where we fell short of your expectations. Your insights help us continually improve the guest experience. We hope to have the opportunity to welcome you back and provide a more complete and satisfying stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.0/5

Paul S. Solo - Confirmed reviews ALL

Hotel appeared to be in a pleasant neighbourhood and not far from the shopping street of Sutton to pick up a few things so felt safe. The hotel was clean and tidy and appeared to be relatively new however in my room, the first night and morning there was no hot water and no explanation or apology prior from the hotel, I brought it to the receptionist on my departure on the first morning who just said yes we know about it, and should be fixed this evening. I also mentioned that the kettle in my room was broke, as was the door handle to the bathroom - these two points were not vital as I was solo in my room, whether these would be addressed when I checkout I'm not sure, but the hot water issue, id of expected a better response and as I had a cold water shower, and at breakfast there was no record of me paying for breakfast and that I needed to prove I had paid. the 2nd morning was more organised and I was on the breakfast list.

Dear Paul, Thank you for sharing your detailed feedback about your stay at Ibis London Sutton Point. We’re pleased to hear that you found the neighbourhood pleasant, the location convenient for shopping in Sutton, and the hotel clean, tidy, and well-maintained. At the same time, we sincerely apologise for the issues you encountered during your stay. The lack of hot water on your first night and morning, the broken kettle, the faulty bathroom door handle, and the confusion regarding your breakfast reservation are not reflective of the standard of service we aim to provide. We truly regret the inconvenience and frustration this caused, particularly the absence of proactive communication and a more supportive response from our team. Please know that we are addressing these points with our maintenance, housekeeping, and reception teams to prevent recurrence and improve our communication and guest service protocols. We appreciate your patience and hope to have the opportunity to welcome you back for a much smoother and more comfortable stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.0/5

Morales-samuel J. Families - Confirmed reviews ALL

I really do love the place but was surprised by the lack of air flow and the damp smell that came along with it- there is no windows to open, i get hot quickly and thought me turning on the AC will resolve that problem and get rid of the smell and stuffiness, but it didn't. My mum walked in when i first had gotten the room and told me i need air fresher to stay here which is embarrassing - the whole building and facilities is lovely but this needs to get sorted, just get AC that works to get rid of the temp and smell- i can see the condensation on the door on the hallways.

Dear Morales-Samuel, Thank you for your thoughtful and detailed feedback about your stay at Ibis London Sutton Point. We truly appreciate your kind words about our location and overall aesthetic, and we’re glad you feel at home with us. At the same time, we sincerely apologise for the issues you experienced with ventilation, the damp smell, and the ineffective air conditioning. We understand how important a fresh and comfortable environment is, and we regret that this impacted your stay. Please know that we are addressing this with our maintenance team to inspect and improve the AC performance, airflow, and humidity control in the room and hallway areas. We value your honesty and would be grateful for the opportunity to welcome you back under much improved conditions. If you decide to stay with us again, please feel free to contact us in advance, we will ensure your room is fresh, comfortable, and thoroughly prepared for your arrival. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 0.5/5

Rizwan A. Solo - Confirmed reviews ALL

Disgusting filthy

Dear Rizwan, Thank you for sharing your feedback. We are deeply concerned and sincerely apologise that your experience at our hotel was so far below acceptable standards. We would appreciate the opportunity to discuss this with you further. Please contact me directly so we can address your concerns personally. We hope to have the chance to restore your confidence in our hotel. Sincerely, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 443 reviews 8.8/10 Location
  • 658 reviews 7.1/10 Room
  • 555 reviews 8.6/10 Service
  • 9 reviews 8/10 WiFi
  • 376 reviews 8.4/10 Cleanliness
  • 168 reviews 7.5/10 Breakfast
  • 149 reviews 8.6/10 Vibe
  • 67 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.