ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 534 reviews

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Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  534 reviews

Customer review rating 5.0/5

Ronald M. Couples - Confirmed reviews ALL

We enjoyed our 4 night stay in this comfortable hotel. A warm welcome, all staff members were so pleasant and kind. Our room was very clean, lots of space and we slept well. Great experience. Hope to return.

Dear Ronald, Thank you for your perfect 10/10 review and for sharing such wonderful feedback. We are absolutely delighted to hear that you enjoyed your 4-night stay with us. It is especially rewarding to know that you received a warm welcome, found all staff members pleasant and kind, and enjoyed a very clean, spacious room where you slept well. Your kind words and hope to return mean a great deal to our entire team. We look forward to welcoming you back for another great experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 1.5/5

Ian C. Families - Confirmed reviews ALL

Spacious rooms and comfortable beds, but issues were: noisy aircon that couldn’t be turned off (reported the issue but was informed no alternative room was available), poorly cleaned bathroom, and very limited food menu die to some kind of unspecified issue with the kitchen of staff. The bar was also very poorly stocked. Overall, way below what I usually experience with Ibis.

Dear Ian, Thank you for your honest feedback. I am truly sorry that your stay fell below the usual Ibis standards you have come to expect. I am pleased to hear that you found the rooms spacious and beds comfortable. However, I sincerely apologise for the multiple issues you encountered: the noisy air conditioning that could not be turned off (with no alternative room available), the poorly cleaned bathroom, the very limited food menu due to an unspecified kitchen issue, and the poorly stocked bar. These issues are unacceptable. Your 3/10 score reflects serious shortcomings, and we have shared your feedback with our maintenance, housekeeping, and food & beverage teams urgently. We hope to have the opportunity to welcome you back and provide the standard of stay you should always expect from Ibis. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Shaiq Z. Couples - Confirmed reviews ALL

Staff was friendly, specially Asif was super how he looked after us

Dear Shaiq, Thank you for your wonderful feedback and for your 9/10 score. We are delighted to hear that you found your stay comfortable and our location good. It is especially rewarding to know that our staff were friendly, and that Asif was super in how he looked after you. We will be sure to share your kind words with him personally. We look forward to welcoming you back for another excellent stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.0/5

Tess A. Solo - Confirmed reviews ALL

I've stayed at Ibis Sutton a few times now, when coming to London for appointments. The location is good, just a few minutes walk from Sutton station, the rooms are always comfortable and clean, check-in is easy and staff friendly

Dear Tess, Thank you for your feedback and for your 8/10 score. We appreciate your loyalty as a returning guest. We are delighted to hear that you consistently find our location good (just minutes from Sutton station), the rooms comfortable and clean, check-in easy, and our staff friendly. Your kind words mean a great deal to our entire team. We would be delighted to welcome you back on your future visit to Sutton. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.5/5

Yuen P. F. Couples - Confirmed reviews ALL

I live in a room with disable bathroom. Everywhere is wet. Bad experiance

Dear Guest, Thank you for your honest feedback and for your 7/10 score. We are pleased to hear that you found our hotel well located, clean, and comfortable. However, I am truly sorry that you were allocated a disabled bathroom that did not suit your needs, and that the water spread everywhere, creating a bad experience. Please accept my apologies. Your feedback has been shared with our maintenance team to review the drainage in that bathroom. For future stays, please let us know your room preferences, and we will do our best to allocate a more suitable room. We hope to welcome you back for a better experience. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 451 reviews 8.8/10 Location
  • 716 reviews 7.2/10 Room
  • 637 reviews 8.8/10 Service
  • 11 reviews 7.9/10 WiFi
  • 404 reviews 8/10 Cleanliness
  • 184 reviews 7.7/10 Breakfast
  • 156 reviews 8.6/10 Vibe
  • 90 reviews 4.8/10 Food

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