ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 529 reviews

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8 Sutton Plaza, Sutton Ct Road, Sutton, SM1 4FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

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Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Telephone
Fax +44 9999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  529 reviews

Customer review rating 2.5/5

Philip D. Solo - Confirmed reviews ALL

Arrived Sunday for a 3 night stay, having requested 2 courses for £15 offer for the first night. Reception had not heard of this offer but agreed to honour it. Went to restaurant to be told by very off hand barman/waiter/cook that he had very little food as the delivery that morning had not materialised. I asked for a pizza which he could do, though he said they were better in the town. It actually was okay. Next night, I went back. Same guy but in a very bad mood. The delivery had come so I could have a curry, which was not too bad. After I got home I received an email to say that the 2 course dinner offer was not available at Sutton Ibis. As there were Pod Point chargers attached to walls of the underground parking garage, I thought I would charge my EV before travelling home. They started the charge but after 15 minutes they needed to have confirmation on the app. I spent 2 hours trying to to find the charger on the app. The receptionists were very helpful but we concluded that as Ibis rented the parking spaces, the chargers were “private” and not available to the public.

Dear Philip, Thank you for your detailed feedback regarding your three-night stay with us. We sincerely apologise for the series of disappointments you encountered, specifically, the confusion and miscommunication surrounding the dinner offer, the inconsistent and unprofessional service in the restaurant, and the frustration with the EV charging facilities. Please know that we are addressing each of these points with the relevant teams. We are reinforcing training for our restaurant staff, clarifying promotional offers at the point of booking and check-in, and reviewing the accessibility and communication regarding on-site EV charging for future guests. We truly appreciate your patience and the recognition of our reception team’s efforts to assist you. Should you choose to stay with us again, please contact me directly so we can ensure a smooth and more enjoyable experience. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 3.0/5

Shafay S. Families - Confirmed reviews ALL

Did not get room service daily since they would come by 10am and the one day they came they did not take the trash so had trash sitting for 4 day trip. completely ridiculous

Dear Shafay, Thank you for sharing your feedback about your recent stay with us. We sincerely apologise that the housekeeping service did not meet your expectations, especially regarding the timing and the missed trash removal during your four-day trip. This falls below our usual standard of service, and we regret the inconvenience it caused. We are addressing this with our housekeeping team to ensure more flexible scheduling and consistent attention to detail in all rooms. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.5/5

Kristin S. K. Solo - Confirmed reviews ALL

I only stayed in this hotel one night, but would definitely stay again. The hotel is right on the doorstep of the main shopping centre, and close to transport links for Gatwick Airport. My room on the fourth-floor was clean and comfortable, with a large-screen television. Customer service during check-in and check-out was wonderful and seamless, much appreciated!

Dear Kristin, Thank you for your wonderful feedback about your one-night stay at Ibis London Sutton Point. We're delighted to hear that you found our service great, our location ideal for shopping and transport to Gatwick Airport, and your room clean and comfortable with a large-screen television. It’s also fantastic to know that our customer service made your check-in and check-out seamless and enjoyable. We’re so glad you’d choose to stay with us again and look forward to welcoming you back on your next visit. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 1.0/5

Kaustubh D. Business - Confirmed reviews ALL

It’s cold November in London and hotel room does not have a heater. Lifts accommodate only 4 ppl so there is a line as one lift is out of order. Added breakfast and very limited options. Room next to street with lot of noise. Location is great though.

Dear Guest, Thank you for sharing your feedback about your stay at Ibis London Sutton Point. We sincerely apologise for the significant discomfort you experienced during your visit. The lack of adequate heating during cold weather, noise disturbance from the street, and restricted breakfast options are all well below the standard we strive to uphold, and we deeply regret the impact this had on your stay. Please know that we are urgently reviewing these issues with our maintenance, facilities, and F&B teams to address the heating system, and breakfast variety. We are also exploring solutions to improve sound insulation in street-facing rooms. We appreciate your acknowledgment of our location and hope you might consider giving us another opportunity to provide a more comfortable and seamless experience in the future. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 2.5/5

Tracey J. Couples - Confirmed reviews ALL

Quick check in and check out. Good size, clean, modern room. Good transport links just round the corner.

Dear Tracey, Thank you for sharing your feedback about your stay at Ibis London Sutton Point. We’re pleased to hear that you appreciated our convenient transport links, clean and modern room, and efficient check-in and check-out process. At the same time, we note your 5/10 rating and would greatly value any additional details you’d be willing to share regarding areas where we fell short of your expectations. Your insights help us continually improve the guest experience. We hope to have the opportunity to welcome you back and provide a more complete and satisfying stay in the future. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 444 reviews 8.8/10 Location
  • 664 reviews 7.2/10 Room
  • 570 reviews 8.7/10 Service
  • 9 reviews 8/10 WiFi
  • 381 reviews 8.3/10 Cleanliness
  • 171 reviews 7.7/10 Breakfast
  • 149 reviews 8.6/10 Vibe
  • 68 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.