Novotel London Wembley

Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.3/5 1,045 reviews

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,045 reviews

TripAdvisor Rating  4.5/5  1,862 reviews

Decent but not what a Novotel should be

Customer review rating 3.0/5

Kailash G. Families - Confirmed reviews ALL

Liked · 1) Great location 2) Good room sizes. 3) Friendly staff. Disliked · 1) One out of the two lifts were not working. 2) Breakfast spread was poor and lacked variety. The coffee was probably one of the worst I have had ever. 3) One master light switch in the room was damaged when I checked in. On the last day there was a trip where some lights stopped working. While the reception instantly offered to send maintenance team, I declined as I just wanted to rest it out.

Dear Kailash G., Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AJ Al Shalabi Duty manager

Comfortable Stay

Customer review rating 4.0/5

Anne Families - Confirmed reviews ALL

It was a last minute change from airbnb to this hotel. My hubby and I were rather satisfied with the 8 nights stay.

Dear Anne T., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager AJ Al Shalabi

Great location, superb value.

TripAdvisor rating 4.0/5

ecatim Friends getaway - TripAdvisor review

Excellent location for all things Wembley! It was also superb value. Room was a good size, Superior Queen with sofa. Room was decent size with a comfortable bed. Breakfast was ok, pretty standard hotel offerings. Scrambled egg appeared to be the powered sort, but you could order fried or poached to your liking. Car park is a great bonus and extremely well priced for 24hr hours.

Superb location for anyone staying in London

Customer review rating 4.0/5

Jonathan D. Families - Confirmed reviews ALL

Seamless check in, attentive staff, comfortable rooms, short walk from public transport, superb breakfast. It ticked every box !

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Al Shalabi Duty Manager

Lovely hotel, friendly staff

Customer review rating 4.5/5

Kat Families - Confirmed reviews ALL

We stayed at the Novotel Wembley hotel as it was well located for the tube station to get into London and close to loads of food outlets. We'd never stayed in a Novotel hotel before so we were a little apprehensive but we needn't have been as the staff were really friendly and helpful, the hotel was lovely and clean and the room was spacious. We'll definitely stay again next time we're in London.

Dear Katrina M., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Al Shalabi Duty Manager

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Other web-users rate our hotel

  • 1,169 reviews 9/10 Location
  • 1,383 reviews 7/10 Room
  • 1,180 reviews 8.2/10 Service
  • 22 reviews 7.7/10 WiFi
  • 657 reviews 6.8/10 Cleanliness
  • 524 reviews 7.1/10 Breakfast
  • 328 reviews 4.4/10 Amenities
  • 261 reviews 4.5/10 Value

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