Novotel London Wembley Hotel 4 stars

Easy check in room ready early which was a bonus. Good to park my car at hotel

Suite was really nice and hotel very modern. We booked a suite with a kitchen that was meant to be furnished with kitchenware so that we could cool for the kids and have a nice meal together. There was no kitchen ware provided on arrival and we had to call a number of times before we given anything to cook, eat and drink with. Guests really don’t want to be thinking about this stuff when checking in. Towels provided was good but there were no fresh towels provided or new linen after first night. Again this is something guests don’t want to think about during a break. The breakfast staff were helpful and friendly and reception were helpful also face to face but they never answered the phone or replied on WhatsApp any time we had a query. I had to go downstairs. The room had an iron and iron board which I was really impressed with. Good furnishing nice TVs but sound is restricted and so this could be a little higher. We had a pleasant stay but I’m not sure that I’m motivated to book again.

Staff were very friendly and courteous. Rooms were clean.

Arrived late at night. Staff at reception named Alex was amazing. He made sure I got what I needed - too floor, quiet location and bathrobe. Room nice, breakfast fabulous

Standards have dropped

Well organised COVID check in process with good protocols visible throughout the stay.

Took a suite with kitchen but basics was not supplied . I had to request utensils, plate , cup , glass etc - why advertise and provide a kitchen !! No microwave in room ... so option was to go downstairs to use one No toaster

I have stayed at this hotel many times, even during the lockdowns but this stay was the far worst one. To get access to the car park I had to ring three times as no one answered for me first and second calls and the buzzer just timed out. At the reception I had to wait for a while as the only (!) real staff had to deal with a light bulb replacement. There was someone else at the reception area but maybe he was a trainee and he was not allowed to check me in although my keycard was ready and was in sight. I filled in the breakfast request form and was surprised that it is only available from 7am. How? Why? It was stated on the sheet that please allow plus/minus 15 minutes delivery window which is fair enough. I asked my breakfast to be served at 7am. Well, breakfast turned up a few minutes before 7.30am. It was the same guy who did the night shift. He was very polite asking for my pardon. I felt sorry for him as it was not his fault and he did everything he could to keep the guests happy but this time it was just far from enough. I don't blame him but the Management. This hotel is heavily understaffed. As a Platinum member I have to tell it was one of the worst stays I've ever had in a Novotel hotel. It is a pity that the kitchen staff can't prepare breakfast early and fast enough and that only one guy is running around in the hotel to serve them. I will think twice before I'll book this hotel again. Shame on the Management. If you want to offer a better service, please get in touch with the Novotel Glasgow or with the Novotel Edinburgh Park hotel and ask them how they can offer and run such a smooth breakfast service.

Staff are excellent. Nothing is too much trouble. They are flexible with with meal times during this lockdown. The hotel is very Covid secure. Rooms are very clean and comfortable. I would stay here every time.

Great hotel, clean and tidy with very helpful and courteous staff.

Great friendly and smiling team from reception, breakfast and check-out. Well appointed, clean and comfortable room with plenty of charging sockets. Good range of choices at breakfast from continental to cooked and plenty of different fresh loaves of bread. Located within an easy walk of the tube giving the choice of the Metropolitan and Jubilee lines directly into the city within 20/30 minutes

Excellent location for Wembley stadium and arena. We were there for a concert. We previously stayed here in October last year for Nfl game at Wembley and rebooked after enjoying our stay at this hotel. Unfortunately this time our stay was marred on our return at 11.15pm from the concert by Gilbert instructing the staff to close the bar when he saw the influx of residents returning from the concert. In October after the game the hotel bar was not closed and to deal with a lot more residents returning from the game. Gilbert tried to blame it on an issue that had happened on the morning?? But the bar was open all day and evening, it was definitely due to the residents returning from a heavy metal concert. He did end up reopening the bar but it left a bad taste with us.

I often stay at this hotel its easy access in a good location for travel back into the city. Staff are efficient and friendly and it is a perfect place for the business traveler. Its a five minute walk from Wembley Park tube station and 15 minutes into the city.

Lovely hotel, great location close to the stadium and tube station. Polite and friendly staff. Good rooms, slightly worn but warm, quiet and comfortable. Good breakfast choice and close to a great selection of restaurants.

I liked the hotel but was dissapointed with the service. I stayed two nights, reported that the bedside reading light was not working on arrival but it hadn't been fixed by the time i left. I went for breakfast, was shown to a table but was not told anyhting about how to get breakfast, was it self service? How did i get a cup of tea? Ater about 10 mins i asked a waitress for tea and porridge, waited another 5 minutes and nothing materialised. I got up and left without breakfast. I'm staying for two nights again this week, I'll see if i can find out how to get a breakfast.