D,, clean, helpfull reception, but limited options in breakfast for such a hotel

A NICE PLACE FOR QUICK GETAWAY

Loved the stay. Great representation of the Accor brand. Location was excellent. Price paid was good value. Every single staff we interacted with were professional and helpful. Will definitely stay again.

We had a lovely stay at Novotel Wembley for New Year.The staff are very efficient & extremely helpful.We have stayed here several times & look forward to our next stay.

It was a good stay and your staff were very helpful and attentive especially keke or kiki sorry about the spelling, You’re lucky to have someone that dedicated as a staff

Our great experience began a couple of days before our stay. I contacted the hotel about putting a travel cot in our room and we had a response within a few minutes. When we arrived our room was brilliant with a view of Wembley and the cot set up. The location is fantastic and just a short walk up to the stadium. When we left, the staff made so much of our little boy and gave him a balloon and just made us feel at home. We will be visiting this hotel again! It was fantastic.

Very good hotel and restaurant and location

Really nice stay again.

Hotel is very conveniently located in Wembley Park, rooms are clean and comfortable, quite spacious. Didn't like that there was no lock on the bathroom door.

Simple experience with everything on the doorstep for a 3 day shopping trip in the city, easy rail access (zone 1-6 tube pass) gives city wide access @ £13 per adult

Limited parking but great if you get a spot... tube a couple hundred of yards away and wembley outlet approx 500 yards away

It was a good stay, useful point to base trips to parents and London

Checked in upon arrival and walked into the room which was for intents and purposes not cleaned, just made up. Bits and pieces of rubbish and trash all over the floor. Phoned the reception for a change of room, had to wait a further 30-45 minutes for another room. When we got to the room, the issues in the room felt never ending. Toilet door did not close, for a 2 people stay how can anyone expect to use the toilet? The shower head holder was broken and did not hold in place. Fridge did not cool. Just one set of towels even though they made the room up for 2 people. I spoke to the front desk about all the things and they said nothing could be done until the next morning and didn’t even offer another room. At this point we were tired and just went to spend the night in a room with all these issues. Next morning came down for breakfast and no one attended the table for 30 minutes and the coffee machine was broken. And by the time someone came to the table to attend it was almost 11AM, which is when the breakfast closed. Since it was such a forgettable evening and morning. We decided to check out and not stay the second night. So I went on to report all the issues to the front desk, asked them to accompany me to the room so they would see the issues and that I wasn’t making them up. For which the front desk manager assured it wasn’t needed and all the issues would be conveyed to the Front Office Manager. And now I’ve been exchanging emails with the FO manager for a week regarding refund on the second night’s stay for a week and he’s asking me photo evidence of all the things I reported. This is quite unbelievable! I wasn’t expecting to hold on photo evidence of these things, since I already offered to goto the room in person and report the issues. In all it has been a forgettable experience and I’m still having to explain myself over and over to get a refund for the second night of stay.

A very pleasant stay.

Hotel very clean and Covid procedures aware. The two female reception staff on arrival were excellent and took care in allocating me a room. Attentive reception staff on checking out. Great breakfast choice and prompt service, room was warm, sunny and spotlessly clean. Felt safe and well looked after and will definitely stay here again. Only minus point were the lifts - one was broken and has been so for some time I was told, the other always goes to Floor 8 before coming back down to lower floors. A bit annoying and inconvenient at busy times. I'll be back!!