Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,050 reviews

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,050 reviews

TripAdvisor Rating  4.3/5  1,998 reviews

Certificate of excellence 2024

Comfortable stay

TripAdvisor rating 4.0/5

kk1607 TripAdvisor review

Comfortable stay. Room was clean, we stayed 2 nights. Breakfast was always well stocked but quite busy. Stay in the hotel really friendly and helpful. Housekeeping went above and beyond to help. Parking is a little bit expensive but very secure. Within walking distance to the underground and shopping outlets. I'd stay again and recommend

Customer review rating 5.0/5

Lee H. Families - Confirmed reviews ALL

Arrive late due to train issues and was upgraded to a suite for free. Such a nice and comfortable room. Great stay ideal location for Wembley and the Arena.

Dear Lee, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the complimentary upgrade and found the room comfortable. It is wonderful that our location suited your needs for visiting Wembley and the Arena. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Fantastic hotel - highly recommend!

TripAdvisor rating 5.0/5

Only_My_Take TripAdvisor review

We stayed at the Novotel for 3 nights at the end of November in one of the family suites. We also travelled with another family member who had a separate room. From start to finish the hotel was fantastic. The rooms were very clean (barring a few iron marks on the sheets) and the facilities in the suite were brilliant. We paid for breakfast everyday which was £15 per adult (children under 16 were free) and we thought this was fantastic value. There was plenty to choose from and we had no complaints. One evening we also had a meal in the hotel and the food was excellent (far better than we expected!). We realised afterwards that we had been overcharged and the manager didn't hesitate to compensate us for the mistake. The lobby/bar area has a lovely atmosphere (especially with the gorgeous Christmas tree) and is very nice to sit in for an evening drink. My only complaint was that they don't do non-alcoholic cocktails at the bar which was a shame. All of the staff we interacted with throughout our stay were lovely and couldn't have been more helpful. We didn't hear any noise from other guests or from outside of the hotel whilst we were there. Location-wise it's perfectly positioned close to Wembley stadium and arena. It's also just a couple of minutes away from the tube station and there are other amenities nearby. We came back from a show one evening and thought it was a really nice touch that they had security guards at the entrance to the hotel checking that you were a guest before you were allowed in. We would absolutely stay at the Novotel London Wembley should we visit London again in the future. 10/10 from us - thank you!

Customer review rating 4.0/5

Mike E. Solo - Confirmed reviews ALL

Was a good experience. Drawback of course is that cabs can't stop in front of the hotel and dragging luggage can be a challenge.

Dear Mike, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 3.5/5

Thibault T. Business - Confirmed reviews ALL

Hotel is very well situated next to Wembley stadium. Rooms are well equiped and clean although a bit cold. The only down is the staff: professional, but not welcoming and never smiling and most of the time look that they would rather be somewhere else.

Dear Thibault, Thank you for taking the time to share your feedback. I’m glad to hear you appreciated our location and that you found the room clean and well equipped. However, I’m sorry to learn that your experience with our team did not reflect the warm and welcoming service we aim to provide. While professionalism is important, friendliness and genuine hospitality are equally essential, and your comments have been shared with our management team to ensure this is addressed with the staff. We appreciate your feedback, as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back for a more comfortable and uplifting stay. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

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Other web-users rate our hotel

  • 1,212 reviews 9.4/10 Location
  • 1,373 reviews 7.7/10 Room
  • 1,373 reviews 8.8/10 Service
  • 36 reviews 5.7/10 WiFi
  • 621 reviews 7/10 Cleanliness
  • 551 reviews 7.6/10 Breakfast
  • 315 reviews 5.3/10 Amenities
  • 273 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.