Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,314 reviews

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,314 reviews

Customer review rating 0.5/5

Booker A. Families - Confirmed reviews ALL

Not good practice or service provided. This property chose to prioritise none paying guests over paying guests when it comes to parking on site. Very difficult to park on site when an event is on at Wembley Stadium. Fatalities not as described. Room description says comes with a sofa bed. This unfortunately isn't correct. Comes with a chaiselon chair which is not fit for purpose. Also had two metal bars sticking out which my child kept banging their head on and kept getting stuck between. Deffiently not worth the money and definitely will not be stopping here again. Found staff to be challenging. They did eventually find me a parking space after nearly two hours of driving around the surrounding area looking for somewhere to park.

Dear Mr. Booker, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thank you for bring all this to our attention. As discussed during your time with us, our car park has limited spaces with first come first use basis. The same is mentioned on our website and the communication sent over to guests when they contact us like you did. Parking is not guaranteed for hotel guests and neither is included with the room booking. It gets even busier on Wembley Event days due to the demand in the area. As such, we provide details of car parks around to help guests. We have no control over or information about their pricing structure which we understand is more expensive compared to our parking facilities. We would like to inform that the parking in our hotel is managed by Your Parking Space and not directly by the hotel. However, after our conversation at the hotel, we managed to get someone else to move their car in order for you to use that bay for your stay at the normal parking cost of £25. We've noted your feedback about the sofa bed and apologise for any inconvenience caused. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Samrat Wadhwa Reception Manager Novotel London Wembley

Customer review rating 4.5/5

Margaret M. Families - Confirmed reviews ALL

Nice clean, comfortable hotel, colleges nice and friendly, had a good night's sleep which is not always the case when I stay away from home

Dear Margaret, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 1.5/5

Ben A. Families - Confirmed reviews ALL

Uncooked and raw sausages served repeatedly at breakfast. The same sausages were cooked by the chef twice and they were still raw. This same chef then disagreed with the breakfast manager about how cooked they were. The chef is dangerous and this is unacceptable in any setting never mind a hotel like this. Extremely disappointing.

Dear Ben, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Wembley, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 3.0/5

Amy F. Couples - Confirmed reviews ALL

Very minimal room for the money I paid, shower head didn’t fit in holder so made having a shower awkward. Shower gel was virtually empty which was annoying. No plug socket near the one bed nearest the wall it was near the end of the wall so charger didn’t reach to bed side table. Very minimal tea and coffee in the room. Room was quite dull and dark with only having a small section on window.

Dear Amy, Thank you for your feedback. We’re really sorry to hear that your stay didn’t meet expectations. We understand how frustrating it must have been to deal with the shower issues and the lack of basic amenities like shower gel, as well as the limited tea and coffee supplies. Your comments about the room layout, lighting, and plug socket placement are also noted—we appreciate how these details can impact overall comfort. Please be assured that we are sharing your feedback with our maintenance and housekeeping teams to address these concerns and prevent similar issues for future guests. We value your input and hope we’ll have the opportunity to provide you with a much better experience in the future. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 4.5/5

Laura J. M. Families - Confirmed reviews ALL

Everything was excellent. Room was a good size and had everything we needed. The location was very good. Both the restaurant and breakfast was very good

Dear Laura J. M., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Other web-users rate our hotel

  • 1,322 reviews 9.5/10 Location
  • 1,527 reviews 7.8/10 Room
  • 1,542 reviews 8.9/10 Service
  • 35 reviews 4.3/10 WiFi
  • 690 reviews 7.3/10 Cleanliness
  • 622 reviews 7.9/10 Breakfast
  • 334 reviews 5.5/10 Amenities
  • 82 reviews 5.1/10 Bar

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