Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,069 reviews

Best price
guarantee
Novotel London Wembley - Image 1
Novotel London Wembley - Image 2
Novotel London Wembley - Image 3
Novotel London Wembley - Image 4
5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,069 reviews

TripAdvisor Rating  4.3/5  1,999 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Cailen H. Families - Confirmed reviews ALL

Room had broken lighting (lights couldn't be turned off). Broken plug sockets exposing wiring. Room had not been cleaned properly. Staff were unhygienic, rude & unaware of basic health & safety requirements. It would be bad enough as a solo traveler but I was traveling with an infant so the conditions, attitude & lack of help when a vulnerable guest is involved should really tell you all you have to know about this place.

Dear Cailen H., Thank you for sharing your feedback regarding your recent stay. I am truly sorry to learn about the issues you encountered with the condition of your room and the service provided by our team. The safety and comfort of our guests are of utmost priority, and as such, all your concerns were addressed by our team during your time in the hotel. Thank you for bringing these matters to our attention. Best regards, Samrat Wadhwa Reception Manager Novotel London Wembley

Customer review rating 4.0/5

Sigridur K. Business - Confirmed reviews ALL

Please see above

Customer review rating 5.0/5

Kristine H. Families - Confirmed reviews ALL

Fantastic Stay ! Friendly Staff and very efficient! Stayed in a Suite and was perfect for our Family lots of space and was super quiet and did not hear any other noise ! Thank you Novotel for a great Stay

Dear Kristine H., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 4.5/5

Stephen R. Families - Confirmed reviews ALL

Great location for Wembley, nice room, some free water, only point was getting asked for ID at check in, almost did not have anything had to dig around on my phone, not normal for a UK resident checking into a UK hotel and reception was very no check in without ID.

Dear Stephen , Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our location and the amenities provided. We do understand that presenting identification at check-in can be an inconvenience, and we appreciate your understanding of our policy, which is in place for security purposes. This procedure helps us ensure a secure, prevent fraud or unauthorized stay, payment protection etc. Your comments are valued, and we will continue to strive for a pleasant experience for all our guests. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 0.5/5

Dimuthu S. Families - Confirmed reviews ALL

Poor staff relations - blunt and unhelpful, bar tender did not know how to pour a pint of beer. Only two lifts in a very busy hotel, had to wait 30 mins to get a lift from the top floor on check out. Poor facilities compared to other Novotels. Furthermore I had accidentally booked the wrong dates for the wrong month on the app, I escalated with customer services via email and they flat out refused to refund me the booking even though I cancelled it and had rebooked for the following month. Extremely poor overall customer service for an Accor gold member with no customer service or guest relations. They could clearly see I had made a mistake with the booking and grifted my payment just because the booking was listed as non refundable.

Dear Dimuthu S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Wembley. I regret to learn that your experience did not meet your expectations, particularly concerning our customer service and hotel facilities. I sincerely apologize for the challenges you encountered with our staff and the delay in accessing the lifts. Your comments regarding the bar service have been noted, and I will ensure that they are addressed with the team. As for your booking situation, I understand how frustrating it can be when there are complications with reservations. Please know that our cancellation policies are in place to maintain fairness across all our bookings, and I appreciate your understanding in this matter. Your feedback is invaluable as we strive to improve our services. I hope you will consider giving us another opportunity in the future to provide you with a better experience. Best regards, Samrat Wadhwa Reception Manager Novotel London Wembley

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,213 reviews 9.4/10 Location
  • 1,382 reviews 7.6/10 Room
  • 1,389 reviews 8.8/10 Service
  • 35 reviews 5.7/10 WiFi
  • 622 reviews 7/10 Cleanliness
  • 552 reviews 7.6/10 Breakfast
  • 315 reviews 5.3/10 Amenities
  • 272 reviews 5.3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.