Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,206 reviews

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,206 reviews

Customer review rating 3.0/5

Nicholas H. Solo - Confirmed reviews ALL

Let’s start with a good stuff: the hotel is well located for Wembley Stadium, and the bed was very comfortable. However, I was disappointed that there were dirty stains on the tiles in the bathroom, which ought to have been washed away; the shelf in the bathroom was also hanging off the wall; and worst of all, there was building work being done on the building, which meant there was very loud hammering happening, basically outside my bedroom window from early in the morning. I was hoping for a relaxing morning sleeping in bed, instead, I was woken up very early by the noise, and couldn’t relax. I really think management need to insist that building work does not begin until 9:30 am or 10 am at the earliest.

Dear Nicholas, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel well located for Wembley Stadium and that you enjoyed the comfort of the bed. However, I’m very sorry to read about the issues you encountered during your stay. The cleanliness concerns in the bathroom and the loose shelf are certainly not the standards we aim to maintain, and your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed promptly. I also sincerely apologise for the disturbance caused by the building works. While some external works are outside of our control, we understand how disruptive this must have been, especially when you were hoping for a relaxing morning. Your feedback regarding the timing of such work has been noted and will be shared with the relevant parties. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back for a much more comfortable and relaxing stay in the future. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Customer review rating 4.0/5

Jane A. Business - Confirmed reviews ALL

Easy check-in, really helpful staff. Room was OK but didn't like the disabled bathroom (it was not required) as the design is not as nice or functional.

Dear Jane A., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Customer review rating 4.0/5

Alex E. Solo - Confirmed reviews ALL

The Room had building plaster on the door handle, building waste and cigarette buts outside the window and in the crevasse when you opened it It was rather disappointing that it was not possible to cast from your phone to the TV

Dear Alex, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. The building plaster on the door handle and the waste outside the window were related to some ongoing building work nearby. We sincerely apologise that this affected your experience, as we always aim to keep the rooms and surroundings as clean as possible. Regarding casting from your phone to the TV, unfortunately this feature is not available on our TVs at the moment. We appreciate you bringing these matters to our attention and will make sure to review this with our team to improve our guests’ experience. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 4.5/5

Peter F. Families - Confirmed reviews ALL

Only stayed one night but it was very good.

Dear F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 1.0/5

Richard L. Couples - Confirmed reviews ALL

Building work that we defanatly not told about. Woken early in morning with very loud noise and 2 builders working at our window on the 10th floor daybrea on floor in room and hole in wall

Dear Richard, Thank you for taking your time to give us feedback. We’re very sorry to hear about your experience and for the disturbance you encountered. We completely understand how alarming it must have been to wake up to loud noise and workers outside your window. That is certainly not the experience we want for our guests. We truly apologise for the disruption this caused during your stay and appreciate you bringing it to our attention. Your feedback helps us follow up with the building management to prevent this from happening again. We truly hope to have the opportunity to welcome you back for another stay and provide you with a much smoother and more comfortable experience. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Other web-users rate our hotel

  • 1,274 reviews 9.5/10 Location
  • 1,477 reviews 7.7/10 Room
  • 1,490 reviews 8.9/10 Service
  • 32 reviews 5/10 WiFi
  • 666 reviews 7.4/10 Cleanliness
  • 590 reviews 7.8/10 Breakfast
  • 319 reviews 5.5/10 Amenities
  • 82 reviews 4.9/10 Bar

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