Dear Jayne, Thank you for your lovely feedback and for continuing to choose Novotel London Wembley whenever you come to see England play at Wembley. We truly appreciate your continued loyalty and are delighted to be your preferred hotel for your visits to Wembley. We look forward to welcoming you back again for your next match! Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear colin, Thank you for sharing your feedback. We are pleased to hear that you found our location perfectly suited for your visit to Wembley. We understand your comments regarding our rates during major events, and we appreciate you taking the time to share your thoughts. We hope that, despite this, you enjoyed your stay and that we will have the opportunity to welcome you back to Novotel London Wembley in the future. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Juliet, Thank you for your kind feedback. We are pleased to hear that you enjoyed the food and found our staff friendly during your short stay. We hope to welcome you back to Novotel London Wembley for another enjoyable visit in the future. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Hansha, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room and bathroom clean and comfortable, and that our housekeeping team member took great care in maintaining your room throughout your stay. We will be happy to share your kind comments with her. We are, however, sorry to hear about the cleanliness of the elevators. We appreciate you bringing this to our attention, and we understand that the visible fingerprints, spills and marks were disappointing. We will share your comments with our housekeeping team to ensure greater attention is given to these high-use areas throughout the day. Thank you again for your helpful feedback. We hope to have the pleasure of welcoming you back to Novotel London Wembley. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Rob B., Thank you very much for your continued support and for your lovely feedback. We are delighted to hear that, as always, you found our service excellent and your room clean and comfortable. It is wonderful to know that you enjoyed our substantial breakfast and that Novotel London Wembley remains your preferred choice when you are in the area. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Anthony, Thank you for your kind feedback. We are delighted to hear that our team was friendly and helpful during your stay. It is especially wonderful to hear that Aramn was able to assist you and your wife by arranging your taxi pick-up from the car park. We will be sure to share your kind recognition with him. We truly appreciate your comments and hope to have the pleasure of welcoming you both back to Novotel London Wembley in the future. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Lucy, Thank you for your kind feedback. We are delighted to hear that you appreciated the great customer service provided by our team and that you otherwise had a lovely stay with us. We are sorry to hear about the condition of the rubbish bin in your bathroom. We appreciate you bringing this to our attention, and we will share your feedback with the relevant team so this can be addressed. Thank you again for your valuable comments. We hope to have the pleasure of welcoming you back to Novotel London Wembley in the future. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear KIM, Thank you for taking the time to share such detailed feedback. We are pleased that you appreciated our location close to Wembley Stadium, although we are sorry that several aspects of your stay did not meet your expectations. We sincerely apologise for the issues you experienced with the room cleanliness, furniture, towels and television, particularly the delay in providing the TV remote. We also regret the inconvenience regarding the room servicing and your experience with extending your stay. We are sorry that the bar service and availability of mixed drinks did not meet your expectations, and we understand your concerns regarding the noise from the street. Your comments have been noted and will be shared with the relevant departments for review and improvement. We are particularly concerned to hear that you felt your requests were not handled with the level of care and responsiveness we aim to provide. Thank you again for bringing these matters to our attention. We hope that you will give us another opportunity to provide you with a more positive experience in the future. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Douglas, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and comfortable, and that you were satisfied with the check-in experience and breakfast. We are sorry to hear about the faulty central light switches and the inconvenience this caused you in the evening. We understand how frustrating it must have been to have difficulty switching the lights off. We appreciate you bringing this to our attention, and we will share your comments with our Maintenance and Housekeeping teams so the issue can be properly addressed. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel London Wembley for a more seamless stay. Kind regards, Sree Koyalkar Front Office Supervisor Novotel London Wembley

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Steve Night Supervisor

Dear A., Thank you for taking the time to share your detailed feedback with us. I am very sorry to hear about the delays and the lack of communication during your check-in, as well as your experience with the parking arrangements. I completely understand how frustrating this must have been, particularly when the information provided at the car park was unclear. I am also sorry to hear about your experience during breakfast. We appreciate your comments regarding the team’s approach and will certainly share your feedback with the relevant departments so that we can improve our service and communication with guests. On a positive note, I am pleased to hear that you found your room clean and comfortable and appreciated the complimentary water. Thank you again for your honest feedback. We truly value your comments and will use them to improve the guest experience. Regards, Maitri Joshi

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maitri Joshi

Dear Guest, Thank you for bringing this to our attention, and please accept our sincere apologies for the way you were treated. We are very sorry to hear about your experience with the night duty manager and the way your room issue was handled. We understand how frustrating and upsetting it must have been to report a problem and then feel that your concerns were dismissed and that you were questioned rather than assisted. This is certainly not the level of service we expect our guests to receive. We will be addressing your feedback with the team and reviewing what happened to ensure the appropriate action is taken. Thank you again for sharing your concerns with us. We truly regret that we fell short of the standard you deserved. Regards, Maitri Joshi

Dear Alison W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maitri Joshi

Dear V. , Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our location convenient, particularly for attending your concert at Wembley. However, we are very sorry that other aspects of your stay did not meet your expectations. We sincerely apologise for the inconvenience and stress caused by the payment request prior to your arrival. We understand your frustration, especially as your reservation indicated that payment would be made at the hotel. We will review this matter with our team to ensure that our communication is clear and consistent with the terms of each reservation. We are also sorry to hear that you found the kitchenette insufficiently equipped and that you felt the standard of the accommodation and facilities did not represent good value for the price paid. Your comments are important to us, and we will certainly share them with the relevant teams for consideration. Thank you again for your honest feedback. We appreciate you highlighting both the positives and the areas where we can improve, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Maitri Joshi

Dear Guest, Thank you for taking the time to share your feedback with us. We are especially sorry to hear about your experience, particularly as you have been a loyal guest of our hotel group and have stayed with us at Novotel London Wembley several times. Please accept our sincere apologies for the condition of your room. The issues you have described, including the dirty bed linen and bathroom, mould in the fridge, and the air conditioning not working, are certainly not the standard we aim to provide. We are also very sorry that our housekeeping team knocked on your door and attempted to enter your room at 10am despite the do-not-disturb sign being displayed. We understand how frustrating and intrusive this must have been. We appreciate you bringing these matters to our attention. Your feedback will be shared with the relevant teams so that these issues can be investigated and addressed. We are truly sorry that this experience has affected your confidence in staying with us, and we regret that we did not meet the standards you have come to expect from our hotels. Kind regards, Maitri