Novotel London Wembley Hotel 4 stars

Overall positive. Room and food was great. Hotel bar was poorly stocked...no sparkling water and no diet coke! Offering Orange Fanta as an alternative was unacceptable! Concierge staff needed to know the area better - no enough local knowledge to advise where to go for other services ie nearest small supermarket. They could not tell us and it is actually only 100m from the hotel!

The Novotel Wembley is well located for day trips in London. Parking is limited but available. The staff were polite friendly and helpful. We asked for a quite a few things and nothing was too much trouble. We stayed in a suite as a family of four and the space was perfect. The room could have been a little cleaner. Small things like dust on the top of light fittings and on the top shelf there were a few bits of rubbish left by previous guests. We requested more pillows as the beds only had one pillow each and there was no pots/pans/cooking utensils in the kitchen which makes it kind of pointless having.

Very good stay, very helpful and friendly team.

Have stayed here a few times before. Very well located to get into central London. Hotel is clean, staff are very pleasant and would stay here again.

A bit below expectation: 1. Little or no room service/house cleaning. We were told to request house cleaning. Not good. 2. Even after request, they don’t show up on the day promised. 3. customers left trash on the passage way for days and no one picks up. 4. Restaurant closed at certain times of the day. 5. Security access with cards epileptic as visitors could sometimes use the lift or stairway without cards.

Had a lovely trip and love this hotel, so very well priced for the standard of hotel. The decor and cleanliness is perfect. The hotel is a bit of a trip to central london, however we don’t mind the long tube trip sometimes. The shower is rather slow and not very powerful but again doesn’t bother us too much. The only reason we marked it down was when an iron was requested, it took around 45 minutes before we gave up waiting and decided to go out without ironing our clothes.

Great value for money, hotel clean and rooms perfect for a city break.

I booked the hotel for a couple of nights for my family, including my daughter. The room was clean but the sofa bed was rock hard and my daughter hated sleeping on it (the sofa wasn't softer than the floor!). We only had one set of towels/toiletries in the room and no bathrobes (they should have been included as per room description ). No telephone in the room to contact reception, we were given whats app number. The toilet doors were glass doors with no lock which was strange and the toilet was leaking in the room which was quite noisy at night. I looked up the drinks menu before we came, and was looking forward to trying your cocktails at night after day out in city centre, but the barmen looked at me as if i was asking him to perform a circus trick when i tried ordering one.. very disappointing. Beer was also awful, didn't seem to be fresh. I wouldn't rush to book again. Such a shame as the location was good for what we wanted it for.

Very good and clean

Absolutely perfect location with so much around to enjoy and super convenient. Loved the stay, everything was so simple and straight forward with 0 hassle. A minor issue with a room appliance and that was sorted immediately without any delays at all. The only downfall is parking availability, besides that from staff, to quality of rooms every thing was spot on! Thank you Novotel, Wembley!

Bad breakfast

Great location but poor service stayed 5 nights with no room cleaned had to ask for clean towels no change of beds or rubbish emptied from rooms.Tray of food left sitting in hallway for 3 days..staff at reception were great but their hands are tied about cleaning of rooms.Maybe if we were supplied with even a hoover and clean sheets we would have cleaned the room ourselves.

Hotel was lovely fab room overlooking Wembley Way. Staff first class, lovely breakfast couldn't fault anything

Spacious executive suite and quiet environment. I found the carpet in the room we stayed quite unkempt and mouldy. Needs a change Parking is always an issue and the reception staff aren’t quite helpful with reservations. The process of getting housekeeping done is cumbersome. Overall processes need simplified.

We really enjoyed our stay at Novotel Wembley, it was convenient for the stadium and the underground station, however, the evening meal was a complete let down. I had fish and chips - but it was just a frozen dinner, the fish was not in batter and was very thin - just like you get from the supermarket, but it cost me £15.50. My wife had chicken tikka masala and that again favoured a frozen supermarket meal. They had the cheek to also put on the bill a 10% service charge! All the staff were very good but very let down by the meal.