Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,121 reviews

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • 235 modern guest rooms with connecting rooms available

  • Easy access to central London by tube

  • Facilities for disabled guests

  • Underground secured car park

  • Hotel Bar & Restaurant with International cuisine

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,121 reviews

TripAdvisor Rating  4.0/5  1,958 reviews

Certificate of excellence 2024

AVOID - Crooked Hotel

TripAdvisor rating 1.0/5

411andya TripAdvisor review

This hotel is run by crooks! Due to an issue with their parking we were only charged £5. The receptionist said not to worry as this sometimes happens and that it would be okay. Then we receive 2 parking fines! Hotel washed their hands of any responsibility and were no help what so ever. Happy to take my money but don't give a damn about the customer.

cute

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Central location, clean, very good beds but the breakfast is disgusting, the same food every day which is always cold and slimy!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pradeepa Reception Team

Great hotel

Customer review rating 5.0/5

Beverly Families - Confirmed reviews ALL

Stayed over the Xmas period. Was a great experience staff were great and the room was perfect

Dear Beverly, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pradeepa Reception Team

Great location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Mother and daughter night away

Dear , We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Convenient Location

Customer review rating 3.5/5

Cesar F. Couples - Confirmed reviews ALL

I was a bit disappointed about how the hotel being a Novotel, had these simple but very annoying issues. I stayed for Two nights and I ran into several problems. I was supposed to have a queen size bed in my room, but when we went to sleep, I found out the top mattress was made of two smaller mattresses that made you sink in the middle of the bed when you were moving. It was very uncomfortable, also when I went to take a shower I found the shower gel bottle empty. I was not happy as this was a very essential and simple thing to be done right, yet it was not done. Later I had to ask for a room move as I needed to stay for another night. When I got my new room I thought it was going to be a regular night without any issues. Oh I was wrong, the shower gel bottle was empty again, one desk light was blinking non stop I just had to turn it off, one of the bed lights wasn’t even working, and to make things worse, the fire door next to my room in the corridor, was slamming so hard every time it was being opened and closed causing a banging noise that was waking you up. I usually don’t like to complain, but all this little issues I encounter, showed me that things are not being done properly and with care around the hotel. Not enough attention is being paid to simple things that really can make your stay very unpleasant. As an employee of Accord, I thought I should bring this details to your attention. I’m very proud to work for our company, and I feel there’s always room for improvement and to make our guest stays much enjoyable. If simple things are being done right they can create a great impression on the whole team. Cesar F..

Dear F., Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Wembley, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

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Other web-users rate our hotel

  • 1,145 reviews 9.4/10 Location
  • 1,316 reviews 7.3/10 Room
  • 1,214 reviews 8.6/10 Service
  • 32 reviews 6.1/10 WiFi
  • 602 reviews 6.6/10 Cleanliness
  • 504 reviews 7.2/10 Breakfast
  • 296 reviews 4.8/10 Amenities
  • 272 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.