Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,261 reviews

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Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,261 reviews

Customer review rating 1.5/5

Lorraine W. Couples - Confirmed reviews ALL

The doors are not soft close which means anytime someone leaves their room it slams and wakes you up. In addition to this the light on the smoke detector is so bright it gave me a headache and prevented me from sleeping and lastly the door of the bathroom just didn’t shut. Not ideal, first time away with new fella and he could see me every time I was on the loo, delightful. All that and I spent £270 for one night. Disgusting really.

Dear Lorraine, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Wembley, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 4.5/5

David A. Families - Confirmed reviews ALL

Stayed with my 8 year old for the Carabao Cup Final. Our room had a view of Olympic Way - such a thoughtful touch. The food was good and all staff were friendly and helpful. Actually felt like a guest, not an inconvenience!

Dear David, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 1.5/5

Martin R. Families - Confirmed reviews ALL

Room smelled badly of curry. Couch bed was exceptionally uncomfortable.

Dear Martin, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Wembley, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 2.5/5

Diane B. Families - Confirmed reviews ALL

Cobweb on the ceiling of the room. Ran out of eggs at breakfast!

Hi Diane, Thank you for your feedback. We’re sorry to hear about the cobweb in your room—that’s certainly not the standard we aim for, and we’ll address this with our housekeeping team right away. We also apologize for the inconvenience at breakfast; we understand how disappointing it can be when items run out. Your comments help us improve, and we hope to provide you with a much better experience on your next visit. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 4.0/5

Nick B. Business - Confirmed reviews ALL

A lovely hotel let down on this visit by faulty wifi. As always a lovely room and lovely staff. Sadly the wifi was faulty and despite reporting it there was no fix during my stay. You could join and it would work for 30 secs or so and then stop. The wifi strength icon would show full signal then none then full even though you weren't moving. It was faulty on my laptop and two phones so not device related.

Dear Nick, Thank you for your kind comments about our rooms and team—we’re really pleased to hear those aspects of your stay continue to meet your expectations. We’re very sorry, however, that the WiFi did not perform as it should during your visit. That’s certainly frustrating, especially when you need a reliable connection, and we regret that we weren’t able to resolve the issue while you were with us despite it being reported. Please be assured we have shared your detailed feedback with our technical team so this can be investigated and addressed properly. We truly appreciate your continued support and hope to welcome you back soon for a fully seamless stay. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Other web-users rate our hotel

  • 1,299 reviews 9.5/10 Location
  • 1,501 reviews 7.8/10 Room
  • 1,517 reviews 9/10 Service
  • 34 reviews 4.7/10 WiFi
  • 674 reviews 7.4/10 Cleanliness
  • 603 reviews 7.8/10 Breakfast
  • 326 reviews 5.5/10 Amenities
  • 81 reviews 4.6/10 Bar

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