Dear R., Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is much appreciated. We are sorry to hear that your overall satisfaction with your stay was brought down by issues with the air conditioning in the room. Please let me express my sincere apologies. At ibis Styles, we make it our main priority to ensure all of our guests have a pleasant experience, so we are saddened to know we did not achieve that on this occasion. The air conditioning on the building you were in is centrally controlled, so it is set automatically for the entire building making it impossible to change the temperature in each room individually. My collague suggested you could stay in a different part of the hotel due to it having a different air conditioning system which can be modified in each room, so perhaps you would find a setting that would suit your preferences better. I am very sorry this was not made clearer by our team. Please rest assured your feedback is being passed on to the relevant parties to avoid future occurrence. Thank you once again, R., for the valuable feedback, as it allows us to continuously improve the quality of our services. We hope to welcome you back in the future, and wish you an amazing week ahead! Kind regards, Juliana Quaresma - Hotel Team Leader

Dear Ollie, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It is always a pleasure to receive positive feedback. We are so glad to hear that you especially pointed out our reception team especially Olga, i will make sure to pass on your kind words to the rest of the team as we use this as motivation to thrive to success. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. As well, the team would be very grateful if you could share your experience on the following link. Thanks in advance! https://www.tripadvisor.co.uk/Hotel_Review-g186338-d313127-Reviews-Ibis_Styles_London_Southwark_Rose-London_England.html Sincerely, Leyla - Front Office Team Member

Dear Alan, Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is much appreciated. We are happy to hear that you had an overall pleasant stay with us, and that you enjoyed our hotel`s location. We are sorry however that you felt disappointed by the bathroom facilities in your room. Please rest assured your feedback is being passed on to the relevant departments. Thank you once again, Alan, for the valuable feedback, as it allows us to continuously improve the quality of our services. We hope to welcome you back soon, and wish you an amazing week ahead! Kind regards, Juliana Quaresma - Hotel Team Leader

Dear H., We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Style Southwark

Dear Iain, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It is always a pleasure to receive positive feedback about our staff here. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so glad to hear that you loved our funky uniqueness to our hotel, it is also one of my personal favorites too! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. As well, the team would be very grateful if you could share your experience on the following link. Thanks in advance! https://www.tripadvisor.co.uk/Hotel_Review-g186338-d313127-Reviews-Ibis_Styles_London_Southwark_Rose-London_England.html Sincerely, Leyla - Front Office Team Member

Dear TimTan3, Thank you for spending the time to write a review on our hotel, all of us here at Ibis Styles London Southwark highly appreciate your honest feedback. We are so happy to hear that our staff were friendly and helpful throughout your stay, i will make sure to pass on your kind words to the rest of the team as we use ths as motivation to thrive to success. It is a pleasure to hear that our breakfast was a highlight alongside our 24 hour hot drinks making facilities, who doesn't love a hot chocolate! Thank you for choosing our hotel again for your stay to London, and hopefully you will choose our hotel again in the future! We will all look forward to welcome you again very soon for another great stay with us! Kind Regards Leyla -Front Office Team Member

Dear IVAN R., We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that the breakfast has disappointed you, we are working so that it can live up to the wishes of our guests Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Tembo - Front office team member

Dear Laurent, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. We are glad that you had such a pleasant stay with us as our centralized location was ideal, our varied continental breakfast was well liked and our staff were quite helpful throughout your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nora E.- Front Team Member

Dear Yolanda, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. We are glad that our centralized location was ideal during your stay and our varied continental breakfast was much liked. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nora E.- Front Team Member

Dear Peter, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. We are extremely pleased that Ibis style has become a destination hotel for you with pleasant previous experiences. We are happy that our centralized location was ideal and our staff has always been quite helpful. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nora E.- Front Team Member

Good morning Wayne What a wonderful way to start the day reading your feedback about your stay with us. Wayne, can i kindly ask you to let others know how was your stay with us in Tripadvisor.com: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d313127-Reviews-Ibis_Styles_London_Southwark-London_England.html Thank you again Wayne for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward welcoming you again soon. Jorge Otero General Manager

Dear tknight2021, Thank you for spending the time to write a review about our hotel, all of us here at Ibis Styles London Southwark highly appreciate your positive feedback. We are so happy to hear that our staff were friendly and helpful throughout your stay, our staff love to hear this positive feedback so i will make sure i pass your kind words on to them. We are so glad to hear you loved your room also. We will all look forward to welcoming you to our hotel very soon, for another great stay! Kind Regards Leyla - Front Office Team Member

Dear Mike, Thank you so much for taking the time to share your experience staying at ibis Styles London Southwark! Your feedback is very much appreciated. We are happy to hear that our hotel exceeded your expectations, and that you were happy with the service provided by our team. I am sure this positive feedback will serve as motivation to us all, as we work hard to ensure all of our guests feel welcome. We are also glad our hotel`s central location allowed you to make the most of you time in London. Thank you once again, Mike, for the valuable feedback. We hope to welcome you back soon! Kind regards, Juliana Quaresma - Hotel Team Leader

Dear Chris, Thank you for spending the time to write a review about our hotel, all of us here at Ibis Styles London Southwark highly appreciate the positive feedback. We loved that you loved our modern and quirky design, i love it too! All staff here are happy to hear we assisted all your needs throughout your stay and i will make sure i pass your kind words on to them. All of us will look forward to welcoming you back to our hotel very soon and i hope you have a good day! Kind Regards Leyla - Front Office Team Member

Dear Sven, Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is much appreciated. We are happy to hear that you had an overall pleasant stay with us, and that you found our location to be convenient for your needs. We are also glad you enjoyed the style of the hotel. We are sorry you were not completely satisfied by the continental breakfast that was included in your rate. We do understand that it might be a matter of personal preference, so in the future, please feel free to reach out to a member of our team and we will be happy to point you in the right direction for somewhere in the area that might be more to your liking. Our hotel is surrounded by many excellent choices for breakfast, and I am sure one of them would be just perfect for you! Thank you once again, Sven, for your valuable feedback. We hope to welcome you back soon and wish you an amazing weekend! Kind regards, Juliana Quaresma - Front Office Team Member