ibis Styles London Southwark - near Borough Market 3 stars

Customer review rating (ALL Rating) 4.6/5 2,848 reviews

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ibis Styles London Southwark - near Borough Market - Image 1
ibis Styles London Southwark - near Borough Market - Image 2
ibis Styles London Southwark - near Borough Market - Image 3
ibis Styles London Southwark - near Borough Market - Image 4
43-47 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

Hotel extras

  • Near Tate London, Borough Market, The Shard & Tower Bridge

  • Central location, with plenty of nearby transport links

  • London Bridge Tube-train Station is less than 5-minutes away

  • Great choice for travellers interested in night life

  • A Green Key certified hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

The Duet

Photo out of - The Duet

Two single beds. For when your travelling companion isn't quite your bed companion. Comes with all the perks you need. A comfortable bed, a practical bathroom, a flatscreen TV and complimentary high-speed Wi-Fi.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

View the architectural beauty of The Shard in our new Double Room. The room includes our dreamy SweetBed, an Nespresso machine and is ideal for cosying up or spreading out by yourself.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower or bath with grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

If only there was a room with its own lounge, and some thoughtful touches like a Nespresso coffee machine, sofa bed and large walk-in shower. Well, look no further. A comfortable bed, a flatscreen TV and complimentary high-speed Wi-Fi.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles London Southwark - near Borough Market

43-47 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.505771, -0.095191

Telephone
Fax +44 20 7015 1480

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 154 rooms
  • 11 rooms for people with reduced mobility
  • 8 family rooms
  • 5 connecting rooms
  • 154 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese
  • Thai
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Desk equipment available

  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer
  • Stroller available
  • On site
  • Outdoor parking
  • Public
  • 40 parking spaces
  • Max Limited Height: 2.03 m / 6.69 ft

  • Parking pricing: 40.70 € 35 GBP Per day
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Security

  • Extinguisher
  • Controled access parking
  • Parking equipped with lights

THE RESTAURANT

Photo out of - THE RESTAURANT

The Restaurant serves breakfast daily.

Cooking style
Other cooking style
Capacity
50
Accessibility
Accessible service
43-47 Southwark Bridge Road, SE1 9HH London, United Kingdom
Telephone +44 20 7015 1480

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Gluten-free menu
  • Vegetarian menu

The Restaurant serves breakfast daily.

Our bar is open and we serve alcohol from 12am till midnight and soft drinks 24hrs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,848 reviews

Customer review rating 3.5/5

Chui C. C. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Emma W. Business - Confirmed reviews ALL

Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you found our location convenient for your event, your room comfortable and clean, and that you enjoyed the fantastic choice available at breakfast. It is also wonderful to hear that our colleague at check-in provided such friendly and helpful service, particularly in assisting you with your transport plans to Covent Garden. We are sorry, however, that your experience at breakfast and check-out was less positive. We understand how frustrating it must have been to be asked to move tables while other guests were able to use the high tables, and we will share your comments with the team. We also regret that the manner in which the luggage storage charge was explained at check-out left you feeling disappointed. We are pleased that the charge was ultimately removed in recognition of your membership, but we appreciate that the interaction should have been more welcoming. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a consistently enjoyable experience throughout your next stay.

Customer review rating 4.0/5

Amanda K. S. Business - Confirmed reviews ALL

Dear Amanda K. S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and your stay comfortable. We appreciate your comments about the room size and hangars, as we continuously strive to enhance guest experiences. Your insights regarding the hangars will be taken into consideration as we evaluate our amenities. We hope to welcome you back in the future for another enjoyable stay. Best regards, Mithali Suvarna Front Office Team Leader

Customer review rating 4.5/5

Andre A. G. B. Business - Confirmed reviews ALL

Dear Andre A. G. B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location served you well for both work and leisure activities, and that you enjoyed the comfortable accommodations. We appreciate your feedback on the breakfast experience and will take it into consideration as we work to enhance our offerings. Your insights are invaluable to us as we strive to provide a welcoming environment for our guests. Best regards, Mithali Suvarna Front Office Team Leader

Customer review rating 4.0/5

Terry O. D. Couples - Confirmed reviews ALL

Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our central location, found the room clean and quiet, and appreciated the breakfast offerings. Your satisfaction is important to us. Best regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 4.0/5

Emma W. Business - Confirmed reviews ALL

Picked the hotel due to it's close proximity to an event we were attending. Lady at check-in was very personable and friendly, great customer service helping me work out transport routes into covent garden later. Room was comfy. Not a fan of the murals. Nice and clean. Shower was adequate. At breakfast my boss and I were swiftly asked to move from a high table of 4, to a two seater. Yet 2 individual guys were then ignored, who both took the two high tables. That niggled us. Food choices were fantastic. A rather abrupt lady was on check out, she explained in order for us to leave our cases there would be a charge. I queried it and said I had membership and the charges were lifted, which was much appreciated.

Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you found our location convenient for your event, your room comfortable and clean, and that you enjoyed the fantastic choice available at breakfast. It is also wonderful to hear that our colleague at check-in provided such friendly and helpful service, particularly in assisting you with your transport plans to Covent Garden. We are sorry, however, that your experience at breakfast and check-out was less positive. We understand how frustrating it must have been to be asked to move tables while other guests were able to use the high tables, and we will share your comments with the team. We also regret that the manner in which the luggage storage charge was explained at check-out left you feeling disappointed. We are pleased that the charge was ultimately removed in recognition of your membership, but we appreciate that the interaction should have been more welcoming. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a consistently enjoyable experience throughout your next stay.

Customer review rating 4.0/5

Amanda K. S. Business - Confirmed reviews ALL

The room was small (having my suitcase open and an ironing board up made it difficult to move around), but it was just me and otherwise quite comfortable. The one silly complaint I'd make is to provide real hangars, and a hook outside the closet to use while getting ready. I hate the hangars that are designed to prevent people from stealing them... I get the reasoning, but it makes getting ready a pain!

Dear Amanda K. S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and your stay comfortable. We appreciate your comments about the room size and hangars, as we continuously strive to enhance guest experiences. Your insights regarding the hangars will be taken into consideration as we evaluate our amenities. We hope to welcome you back in the future for another enjoyable stay. Best regards, Mithali Suvarna Front Office Team Leader

Customer review rating 4.5/5

Andre A. G. B. Business - Confirmed reviews ALL

Great location, both close for work-related activities and leisure - a very short walk to places such as Tate Modern, St. Paul's Cathedral or the Borough Market. The breakfast was nice - although not a fantastic experience, it was more than enough. The rooms are good - not very big, but also enough for a 3 day stay. Bed was comfortable.

Dear Andre A. G. B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location served you well for both work and leisure activities, and that you enjoyed the comfortable accommodations. We appreciate your feedback on the breakfast experience and will take it into consideration as we work to enhance our offerings. Your insights are invaluable to us as we strive to provide a welcoming environment for our guests. Best regards, Mithali Suvarna Front Office Team Leader

Customer review rating 4.0/5

Terry O. D. Couples - Confirmed reviews ALL

We had a very pleasant stay, Breakfast was great, Room Clean and Quiet.

Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our central location, found the room clean and quiet, and appreciated the breakfast offerings. Your satisfaction is important to us. Best regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 3.5/5

Louise F. Couples - Confirmed reviews ALL

Would have liked a choice of hot food for breakfast as well as continental...

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and the interesting décor in our reception area, and that you found the hotel suitable for a short stay. We appreciate your comments regarding breakfast. As part of our brand standards, we offer a continental breakfast only, and unfortunately we are unable to provide hot breakfast options. We understand that guests may have different preferences, and we appreciate you sharing yours with us. We hope to have the opportunity to welcome you back on a future visit.

Customer review rating 4.5/5

Wil P. Friends - Confirmed reviews ALL

Comfortabel, rustig

Thank you for your positive feedback. We are delighted to hear that you enjoyed our fantastic location and found your stay comfortable and peaceful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 4.0/5

Tim G. Solo - Confirmed reviews ALL

I need a place to stay close to London Bridge and also the o2 arena , so only 4 stops on tube this was perfect, good room size, everything you need, clean , friendly staff, great breakfast selection too

Dear Tim G., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for your travels and that you enjoyed the cleanliness of your room, our breakfast selection, and the service provided by our staff. Goodbye and best wishes, ibis Styles London Southwark - near Borough Market

Customer review rating 4.5/5

Cheryl D. Friends - Confirmed reviews ALL

Handy location, (mainly) friendly helpful reception staff. Nicely decorated, good continental breakfast. Only minor gripe was the shower could have done with some mould cleaning off the tiles and a towel hook had come away.

Dear Cheryl, Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our convenient location, quirky décor, breakfast, and the friendly service from our reception team. It is wonderful to know that you had an enjoyable stay and that our hotel helped make your trip a pleasant one. We truly appreciate your kind comments and your recommendation. Your feedback means a great deal to our team, and we hope to have the pleasure of welcoming you back to ibis Styles London Southwark in the future. Warm regards, ibis Styles London Southwark Team

Customer review rating 5.0/5

Jan H. Couples - Confirmed reviews ALL

Having read the reviews I was hoping for a good couple of nights but in an unexceptional chain hotel. Those expectations were exceeded! Our stay started with a warm and friendly welcome in the quirky reception area with its comfy seating and a much needed glass of chilled water. The staff were chatty, informative and helpful- a real change from some front of house staff we have encountered. The bedroom on the fifth floor was super comfortable with a great view of the shard (thank you for that upgrade) and tea and coffee facilities. The bed was as comfy as previous reviewers had stated and we both slept very well- not always a given in hotels! The breakfast was by far one of the better continental ones we have eaten and the staff were friendly and always ensuring everything was kept topped up, the areas cleaned and help given as required. The location suited our needs with it being just a short walk to the tube and we will be returning again soon I think . Thanks again for making our weekend great. Kindest regards Jan

Dear Jan H., Thank you for your wonderful feedback regarding your recent stay at ibis Styles London Southwark - near Borough Market. We are delighted to hear that your experience exceeded your expectations and that you found our reception area inviting and our staff to be friendly and helpful. It is always our aim to create a warm atmosphere for our guests. We are pleased that you enjoyed the comfort of your room, especially the view of the Shard, and that a restful night’s sleep was achieved. Your compliments regarding our breakfast and its attentive service are greatly appreciated, as we strive to provide high-quality offerings and a pleasant dining experience. Moreover, we are glad that our location suited your needs, making your visit to London even more enjoyable. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit. Goodbye and best wishes, ibis Styles London Southwark - near Borough Market

Customer review rating 2.5/5

Nicole W. Business - Confirmed reviews ALL

Bed was very uncomfortable/pretty hard and flat but the bedding itself was good quality.

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the quality of our bedding and our convenient location. We are sorry to hear that you found the bed uncomfortable and too firm. We understand how important a comfortable bed is for a good night's rest, and we appreciate you sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.

Customer review rating 3.5/5

John L. Families - Confirmed reviews ALL

One thing sploilt our trip. I was charged £5 per bag to store bags with you on the day of departure. Not only is this an abuse of a captive market, but this has never happened to me before, anywhere in the world. I have been using Accor for decades and I have stayed in this particular hotel on many occasions. Next time I will seriously consider staying elsewhere.

Thank you for your continued loyalty to Accor and for choosing to stay with us on so many occasions. We are pleased that you have always appreciated our location on the South Bank, and we are sorry that the luggage storage charge negatively affected your latest stay. We understand your disappointment, particularly as a long-standing Accor guest. The £5 per bag charge is becoming a common procedure across our hotels and has been introduced to allow hotels that do not have dedicated or suitable luggage storage facilities to continue offering this service safely and securely. Please note that we have now reviewed this arrangements and the service is offered FOC for members. We value your loyalty and sincerely hope that this experience will not deter you from staying with us again. We appreciate you taking the time to share your concerns, as your feedback helps us review how we provide our services to our guests.

Customer review rating 5.0/5

Ali P. Couples - Confirmed reviews ALL

A wonderful team and a good location, make this hotel a good spot to explore and enjoy this area of Central London

Thank you for your kind words regarding our welcoming team and the comfortable atmosphere at ibis Styles London Southwark. We are delighted to hear that you enjoyed your stay and found our location convenient for exploring Central London. Kind regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 0.5/5

Daniel P. Business - Confirmed reviews ALL

Came back fairly late. 2 members of staff in the reception. I was thirsty and wanted to buy a coke. Was told grumpily the bar closed and offered a glass of water. Very disappointed.

Dear Daniel, Thank you for taking the time to share your feedback, and please accept our sincere apologies for your disappointing experience. We are sorry that you were met with an unfriendly attitude when you returned to the hotel and wanted to purchase a soft drink. We will share your feedback with the team to ensure that we maintain the level of service and hospitality our guests expect, regardless of the time of day. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 5.0/5

Sally B. Solo - Confirmed reviews ALL

Such a well located hotel Loved the view I had Can’t wait to go back

Dear Sally B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the amazing views and found our staff helpful. It is wonderful to know that our location met your expectations. We look forward to welcoming you back soon. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 2.0/5

Anne C. Couples - Confirmed reviews ALL

We were very disappointed that as long standing customers, when we arrived at 2pm we weren't able to check in early unless we paid a further £25, despite the fact my husband is clearly disabled and on walking aids and rooms were ready. We refused to pay this but then had to pay £5 to leave our one small bag. This is not the way to treat valued customers. We will no longer use this hotel. The room was clean and well equipped. Breakfast was very good, as usual.

Dear Anne, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and well equipped, and that you enjoyed our breakfast as usual. We are, however, very sorry to hear about your disappointment regarding the arrival experience. Our standard check-in time is from 3pm, and early check-in is subject to availability and incurs an additional charge. Regarding the luggage storage, our policy has changed and a charge can apply to luggage storage. We appreciate that, as a long-standing guest, this may have come as a surprise, particularly given that you had previously stayed with us under different arrangements. We genuinely value your loyalty and are sorry that this experience has left you feeling that we no longer value your custom. Your feedback has been shared with the team, particularly regarding how we can better support guests with accessibility needs while applying our policies fairly and consistently. We hope that, despite this experience, you may reconsider staying with us in the future and allow us the opportunity to provide the level of service you have previously enjoyed. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 4.5/5

Emma M. Families - Confirmed reviews ALL

I had a lovely stay with my 12 month old. All the staff were lovely and helpful. The room was a great size, spacious, and quiet, with all we could need. I loved the quirky decor of the hotel too.. allowed me to feel like I was out embracing unique London vibe, without needing to go far at all! Location is also great. We will stay here next time we visit London. Thankyou!

Dear Emma m., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff helpful and that the spaciousness and decor of your room contributed positively to your experience. It is also gratifying to know that our location allowed you to immerse yourself in the vibrant atmosphere of London. We look forward to welcoming you back on your next visit to the city. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 5.0/5

Maria W. Couples - Confirmed reviews ALL

We have stayed at this hotel a couple of times now and would definitely recommend, great location, friendly staff, rooms clean, comfortable. Continental breakfast is superb. Great stay over all, will definitely be back!

Dear Maria W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, friendly service, and comfortable accommodations. Your feedback on our continental breakfast is greatly appreciated. We look forward to welcoming you back soon! Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 4.0/5

Margaret M. Couples - Confirmed reviews ALL

A good stay as usual, room wasn't ready but reception looked after bag for us . Disappointed they charged us £5 . Breakfast was nice , appreciate the home made products.

Thank you for your continued support and for taking the time to share your feedback. We are pleased to hear that you had another good stay with us, enjoyed the breakfast, and appreciated our homemade products. We are sorry that the luggage storage charge was disappointing. The £5 charge is becoming a common procedure across our hotels and has been introduced to allow hotels that do not have dedicated or suitable luggage storage facilities to continue offering this service safely and securely to guests. We appreciate your understanding and are glad that our reception team was able to look after your luggage while your room was being prepared. We look forward to welcoming you back again soon.

Customer review rating 4.5/5

Shelly N. Solo - Confirmed reviews ALL

Stay was comfortable and easy access to the London Bridge station. Staff was responsive to request to change room. It was too warm - and the AC system was horribly loud in my original room - on top of the motor noise the loudness reverberated and amplified itself off the closet and walls to a point directly over the middle of the bed. Because I was on the first floor road side - I couldn't open the window either. This made sleep lousy for the first two nights before I asked. I do appreciate staff sent maintenance to check it out immediately and got me moved to a different room that evening. I received a note under my door for two free drinks at evening cocktails - but it was only available for a 30 minute block that evening. I got back and saw the note two hours after the offer ended. That seems exceptionally calculated to minimize who can redeem the offer - why even bother offering it? Breakfast was good - nice variety.

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found our location convenient for London Bridge station, enjoyed the variety at breakfast, and appreciated our team's prompt response when you requested a room change. We are very sorry that the temperature and excessive noise from the air conditioning affected your sleep during the first two nights. We understand how frustrating this must have been, particularly with the room being on the road side and therefore making it difficult to open the window. We are glad that our maintenance team was able to attend promptly and that we were able to move you to another room that same evening. We will ensure your comments regarding the air conditioning are shared with our maintenance team for further investigation. Regarding the complimentary drinks, these are offered as part of an event we organise on a weekly basis for our members. This is something extra we offer. Bear in mind that you still have the chance to redeem your free drinks from the app at any time during the stay. This is just something extra we do to engage with our members during a specific time-frame in the evening. We appreciate your feedback and will share your comments with the relevant team when reviewing how these offers are communicated. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay.

Other web-users rate our hotel

  • 2,079 reviews 9.8/10 Location
  • 2,238 reviews 7.5/10 Room
  • 2,066 reviews 9.2/10 Service
  • 49 reviews 7.4/10 WiFi
  • 2,049 reviews 8.3/10 Breakfast
  • 1,109 reviews 7/10 Comfort
  • 901 reviews 9.1/10 Cleanliness
  • 823 reviews 9.1/10 Vibe

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