Good stay but disappointed with after sales still awaiting my request about charges not sure if I would stay again because of this issue.

Good stay with great view as requested. Clean and tidy rooms, gym and and swimming pool also very clean and modern. Short walk to tube and DLR stations, Would stay again. Thank you

Everything was wonderful, loved the pool and gym, absolute joy, everything to have an amazing weekend was close, the view was spectacular but i do have a complaint.. my pillow cases were dirty, with stains, they bought new ones once i called in and the couch also has a slight stain.. breakfast was amazing and view was breathtaking.. wish they had something nice for anniversaries to top it off but the card was a cute touch, overall loved it

The room was lovely, the view from the room was amazing.

We enjoyed the pool and the breakfast. A few things that were difficult included that you asked to see my 2 year old daughter's identification, which we didn't bring with us as we were only travelling from 2 hours away. We have never been asked for her identification to check into a hotel before, and if this is your policy, it would have been helpful to know in advance. Similarly, the room was not ready for us when we arrived in the evening (well past check in time), as the cot was not set up. This is an extra burden on a family with a toddler, as we then had to wait an extended period of time in the lobby after a long day. It seems as though if our rooms are booked and paid for, they should be ready for us. Due to these difficulties, I can't say that I would stay at a Novotel again.

Very comfortable, quiet and friendly. Check in was perfect and very helpful. Booking a taxi for us at late notice. Our room was veru good, Only issue was the bathroom! There was mould around the bottom edges of the shower... should be easy to clean as it was very noticeable.

Lovely views of the city, great for breakfast with sunrise too. Breakfast area a little small and long queues for lifts

The experience was good and there were good room service. They attended to our needs as soon as they could. However, it’s extortion that robes weren’t complimentary & you have to pay £15 for it. This is ridiculous considering the amount we paid for the hotel which was £406.

I had the worst experience staying in your hotel. It smelt in there. And when I spoke to someone in regards to the smell they said they couldn’t help me. The heating didn’t work either. So we was freezing cold in the night it was despicable.

Check in was excellent though slow considering 3 girls were behind the desk and only 2 waiting to be checked in. Hotel interior decoration in public areas and amenities are excellent. The wool however wasn’t anything special. TV kept turning off, mould all around the bath tubs, stains all over the couch and carpets which wasn’t great.

I’m actually sooo disappointed with my stay, I asked for a special room because it was my boyfriends birthday. The suite I was giving was tiny and nothing like the pictures and there was actually no view, she I asked for a room change she said ‘sorry we can’t do it’. The service was soooo disappointing. I just wanted a nice stay to celebrate a special occasion but that definitely wasn’t the case. When I asked for a late check out the lady looked kinda annoyed and I said leave it, so I asked someone else. Not only that the room right above us had their music soooo loud to the point me and boyfriend just couldn’t sleep for hours.h

Great hotel, really setting a high example of what a midscale hotel can offer. Great location and accessible from many different ways. View's unbelievable and worth the rate. Breakfast offers a wide range of items, more than enough for us.

Was a beautiful place and a wonderful experience, would definitely go again , very relaxing and chilled hotel also the swimming pool was lovely and clean. It was all around great would definitely recommend to all my friends and family.

This is the 3rd time I’ve stayed here but the first time I’ve stayed for a birthday. The hotel always has a fresh atmosphere and perfect vibe whenever I’ve come to stay which is why I’ve recommended it so many times to so many people. When I arrived I was greeted very warmly by the receptionist, Ana. She was very welcoming and wished me a happy birthday (which I thought was very pleasant). After checking in, it was time to head to the room which was a complementary upgrade to an executive room on the 32nd floor, courtesy of the lovely General Manager, Jacqui. Inside it had the frosted privacy glass on the bathroom window (which I have not seen at another hotel before), a speaker, 2 robes and 2 slippers, a birthday card and a very nice chocolate (thank you). I stayed for 2 nights and both were very comfortable. I highly recommend this hotel in particular. Thank you again for a lovely stay. Ky.

From the moment you arrive you'll realise the staff are very disinterested in either welcoming or servicing the customers. The hotel and rooms have a lot of potential but need maintenance (a light socket was literally half hanging out of the ceiling, bed was awful, etc). The service and management is just very poor. The pool is good though! Definitely the best part of the Hotel.