Novotel London Canary Wharf Hotel 4 stars

Late check out and the view 10 out of 10

Had come for a birthday surprise but room wasn’t the greatest state but I was soo tired and busy with emails and calls didn’t get a chance to tell the guys at the desk. As I thought that’s how the rooms come but when I checked reviews was nothing what I expected

We found the hotel very nice. Room was stylish with a great view. The pool was nice and easy to book. My only negative would be that a couple of members of the bar staff at the rooftop bar came across as rude and it put us off returning to the bar after our first visit.

Excellent

Not cofid secure. Reception staff walking from behind the reception desk to speak to me rather than staying behind the screen. Bar, breakfast area....folk walking around with no mask. Staff not addressing this. No signs urging folk to wear mask. The bar area was a platform to enable covid to spread. All quite worrying.

View was fantastic, service was great, room was very nice. Thank you!

Great staff.... clean room.... good views... amazing shower

This was my first stay at the Novotel Canary Wharf and I must say that I cannot find fault in any of the services. The staff were incredibly friendly and helpful. Our room had the most amazing view! We had cocktails at the bar and dinner at Bokan restaurant. The staff were extremely cautious (given the situation)and professional. Our drinks and dinner experience was so wonderful that I wouldn't hesitate recommending the Novotel to my friends and colleagues.

My partner and I stayed at the hotel last weekend for his birthday and we had a great time. The hotel was about a 5-10 min walk from Canary Wharf station, the staff were friendly & went out of their way to help us with anything we need and the room was gorgeous. We also used the pool which was very covid safe and was a lovely addition to the hotel - not sure if the sauna / steam room were open because we didn't use them. The room had (almost) everything you needed for a luxe stay - the only thing I noticed was that there wasn't a mirror with a plug socket near, so it was hard to dry hair / get ready if you needed a plug socket. That being said, there was a really nice lit mirror in the bathroom. The breakfast was also delicious, a lot of choice and, as it is on the 38th floor so the views are really nice.

Everything from the hotel check-in experience, quality, cleanliness, facilities, location and the overall wow Factor was absolutely epic. The staff were superb and made us feel at home instantly with great service. The bar on the 39th floor is absolutely amazing with views across the city of London and the surrounding area of Canary Wharf. Would definitely stay here again and recommend.

It was a good stay, the staff was very friendly and helpfull and the views were amazing

This hotel is well situated in Canary Wharf for incredible views!! The system for booking pool access works well. The breakfast was well managed, apart from when it got busy on Friday morning.

Great location with friendly staff . The rsid rooms are great and the view from our river side room of London at night is amazing. The food in the top floor restaurant is absolutely beautiful and the whole experience with the stunning view is just fabulous. Our stay was topped off with a lovely breakfast in our room. 10/10

The experience started off amazing, the room and the view offered was immaculate. However the experience was affected due to the dismissive and rude attitude of one particular staff member at the bar/restaurant. This gentlemen who was of an African/Caribbean descent took the responsibility to attend to our enquires however was impolite, dismissive and failed to show good customer service as this was a birthday celebration and this staff member had refused to serve us drinks or dessert and when we suggested that we take the dessert to our room he denied this request. This came as a shock as he had been attentive and accommodating to other customers. The experience had sufficed as another staff member approached us and offered that we could wait or have the dessert sent to our room which we had expected from the service. The restaurant was due to shut however there was at-least an hour and thirty minutes left till it was meant to shut. The bar staff were not as attentive as we had expected considering the high ratings, I waited 30 minutes just for a bottle of coke. Despite the shallow experience at the bar the checkin staff were absolutely amazing and extremely friendly they were prompt and willing to attend to any of my needs.

Overall I was satisfied with the experience, however there were a few things that caused some frustration. I suppose a lot of it is due to the modification of service due to Covid. Check-in was fine, although I would have preferred a city view room as the hotel was definitely not at capacity. I did not however request this so it's my bad. I was advised to eat in the restaurant on the top floor and here is where the disappointment really started. When checking in at the restaurant I was asked for track and trace details, and I explained I was a guest there and the staff seemed surprised by this. The first question should be "are you staying with us" which I though would be rather obvious as I wasn't wearing a coat and had a laptop under my arm. The food on offer was all of very poor quality and fried, this was not what I was expecting as it was not clear from the website that the main restaurant was closed. As soon as I had ordered a waiter came over to ask me to pay or start a tab. I stated again that I was staying there and I asked for the food to be added to my room. He should have been aware of this already. The food took over 35 minutes to arrive, and I had to get up from my table several times to ask for more water. I had to get up again to ask where my food was, then the waiting staff went to the kitchen and my food was magically ready, I wonder if it had been sitting there for a while. Furthermore whilst I was waiting for my food one of the waiters came over to ask me "what the occasion was" when I was clearly working on my laptop in meetings... This does not seem like a hotel appropriate for business travellers. My room only had decaf coffee capsules so I had to go down to request normal capsules. The reception weren't sure of what time room service breakfast started either. The room was very cold and took hours to warm up to an acceptable temperature. The lamp in the room above the desk (arguably the most important one!) didn't seem to work. I requested some oat milk at 05:30am, and this was very kindly delivered to me. Also my breakfast arrived at 06:00am prompt which was great, although the breakfast itself wasn't so great. The coffee was nice, but the yoghurt was inedible, and also the toast was soggy and the eggs seemed of poor quality. £28 seems a lot for that. Check out was smooth. I also had some issues with the wifi, but this was due to my company's firewalls. Overall it was not an entirely negative experience. The hostess in the restaurant and reception staff were super helpful and really did help with anything I asked them too, but there were so many things to report/ask for that I couldn't bring myself to contact them for everything. I suspect my experience may have been different in different times, but I would have expected more for one of the best hotel's in Canary Wharf.