Customer review rating (ALL Rating) 4.3/5 3,985 reviews
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
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Novotel London Canary Wharf
40 Marsh Wall
E14 9TP LONDON
Telephone +44 20 3530 0500
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Access: 1.61 km / 1 mi 25 min walk / 5 min drive
Access: 2.2 km / 1.37 mi 35 min walk / 8 min drive
Check-in from - Check out up to
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BOKAN Restaurant, Bar & Roof terrace - Due to high demand, we highly recommend to make a reservation on weekends and special dates of the year to guarantee a spot in our popular venue. Book your table now on www.bokanlondon.co.uk.
A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 3.0/5
_confused_badger_ Business - TripAdvisor review
Expensive hotel due to location. The room was small and very cold on arrival and it took a long time to warm up. Although there was tea / coffee facilities there wasn’t any milk. The bathroom smelt faintly like cigarettes and only had hand wash, no other toiletries which was frustrating as I hadn’t packed any. Breakfast ok with good views. Underwhelming stay and wouldn’t stay again.
TripAdvisor rating 5.0/5
Sebastian Flori... T TripAdvisor review
Room service was awesome, Rebeka was the best! Quick, on time, accommodating. Totally recommend and will most def come again! All in all, the hotel is good, great staff, nice pool. Gym could be better equipped but aside from that everything was fine.
Customer review rating 5.0/5
Vicky H. Couples - Confirmed reviews ALL
I wish I knew the name of the man on reception who checked us in but he was very attentive and gave excellent service. The room and hotel facilities are great.
Dear Vicky and Daniel, We are so happy to hear that you had a good time with us. Thanks so much for giving a shout out to our amazing Teone, he is thrilled to hear your comments. Come back anytime - we'd love to have you back. See you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com
Well located and comfortable
Customer review rating 4.0/5
Mk Friends - Confirmed reviews ALL
Comfortable room, ready when we arrived early, but had to wait for the beds to be twinned as this was not done, despite booking a twin room. Breakfast was very good with plenty of choice, but need more coffee making facilities as always a queue during service.
Dear Marina, Thank you so much for your review, we are glad you had a good stay with us. Sorry about the wait for preparing your beds, this has been addressed. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com
Little interest in guests
TripAdvisor rating 3.0/5
Doswiadczony Couples - TripAdvisor review
Hotel located theoretically far from city centre, but within ca. half an hour you can get there. We got upgraded two levels from base room to executive as Diamond member of All (slightly disappointed as previous time it was to junior suite). View from the room is great, this is why we returned. Unfortunately hotel does not make guests much welcome. I don’t recall last time that Accor hotel refused payment at checkout and required it at checkin. Also majority of hotels open account without pre-authorisation (at least for Platinum+ guests). Usually more expensive (not only) Accor hotels offer cocktails for welcome voucher. This hotel unfortunately not. Breakfast is very disappointing. Even for London 28 GBP is expensive at the hotel. It gets you quite basic buffett, with many items requiring high surcharge (8 GBP for porridge, 13 GBP for omelette). Fortunately as Diamond we got free bf on weekend, but we needed to ask as it was not noted at printout for bf room staff (at checkin they had no clue how it is handled). As comparison we stayed later at Hilton close to city centre with bf at 20 GBP. Eggs Benedict, omelette etc. require just 3 GBP surcharge. And for Hilton Honors members it was waived. Also very surprising for London hotel, at the bar not a single beer/cider on tap. The pool is good, and usually not overcrowded. It would be good however to have more chairs, there are just two. Something cool first time I saw is umbrella station (picture attached). You use card to rent it (2 GBP fee), if you don’t return it you are charged 20 GBP. Great use of cards, solving problem of not returned items. To show how hotel disregards guests for unknown reason they send survey after the stay. And then ignore a reply. Definitely not going back there.
Thank you for your review and of course I am sorry we disappointed you. The room upgrade is subject to availability and we always try to offer Suites to our Diamond members however quite often especially at the weekends they are already booked. In the UK the policy is to take a pre-authorisation or payment on arrival. Our breakfast is £25.00 and is in line with the majority of our competitors and the A La Carte option is mainly for our guests that want something lighter and not the full buffet. I am glad you liked our new sustainable umberella's, I will let the company know that we did it through your positive feedback. I have recently ordered some new furniture for the pool area which should be with us shortly. I am so sorry to hear that you will not return :(. If you do decide to give us another chance, please do not hesitate to contact me directly on email@example.com and I will personally look after your reservation. Kind regards Jacqui McMillan General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price