Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,890 reviews

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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,890 reviews

Customer review rating 4.5/5

Woodcock J. Business - Confirmed reviews ALL

Reception staff were friendly and helpful, breakfast was excellent with lots of choice and the room was lovely with a great view of London.

Thank you for your lovely feedback, J.. We are delighted to know you enjoyed your stay, particularly the friendly service from our reception team, the breakfast selection, and the views from your room. We hope to welcome you back again soon. Madi & Novotel London Canary Wharf

Customer review rating 1.0/5

Chris M. Business - Confirmed reviews ALL

Air conditioning was not working properly and this made the rooms really uncomfortable to sleep in. This needs to be addressed in the summer months, as there are no windows for any fresh air.

Thank you for your feedback, Chris. I am sorry to learn that the air conditioning issues made your room uncomfortable and affected your sleep. We appreciate you bringing this to our attention and will raise the matter internally for review. Please contact us directly before your next visit and we will do our best to look after your stay. Madi & Novotel London Canary Wharf

Customer review rating 0.5/5

Mark E. Solo - Confirmed reviews ALL

Used contact lenses, fluff, room not vacuumed. Frosty checkout, no VAT invoice. Won't be coming back

Thank you for your feedback, Mark. I am sorry to learn that aspects of your stay fell below expectations, particularly regarding the cleanliness of your room and your checkout experience. I also apologise for the delay in providing your VAT invoice. I understand this has now been sent to you, although it should have been provided more promptly following your request. Your comments have been shared with the relevant teams for review as we continue to improve our service and guest experience. Michal & Novotel London Canary Wharf

Customer review rating 5.0/5

Kadija D. Couples - Confirmed reviews ALL

Stunning views of London. Bar and rooftop very pleasant.

Thank you for your perfect review, Kadija. We are delighted you enjoyed the stunning views and our rooftop bar. Thank you also for your lovely comments about May. I will be delighted to share your feedback with her. We appreciate your note regarding the website contact numbers and will review it. Madi & Novotel London Canary Wharf

Customer review rating 4.5/5

Lothar H. Couples - Confirmed reviews ALL

Alles tip top

Thank you for your lovely feedback, Lothar. We are delighted to know you had such an enjoyable stay and that everything was "tip top". Thank you also for recognising our team. I will be delighted to share your kind comments with everyone. Madi & Novotel London Canary Wharf

Other web-users rate our hotel

  • 1,542 reviews 9.5/10 Location
  • 3,159 reviews 7.9/10 Room
  • 2,730 reviews 8.4/10 Service
  • 40 reviews 5.6/10 WiFi
  • 1,082 reviews 6.1/10 Cleanliness
  • 907 reviews 7.7/10 Breakfast
  • 829 reviews 6.5/10 Amenities
  • 337 reviews 7/10 Pool

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