The hotel is in a good location for what we needed. We were attending our son's wedding celebration which had been cancelled 3 times because of the pandemic. Our room was adequate but not fantastic for the price we paid. Lovely views from our room but the room was quite small and cramped.

Wonderful stay. Close to everything and spectacular views

Great location as you're a 5-10 min walk away from the Jubilee and DLR line. Gives us transport links to London. Staff were amazing, we were greeted with such a warm and helpful team member - I really wish I got her name. Check out was just as great, being very warm as well. Absolutely loved the decor, space and moderation of the room alongside the view. A really big TV with all the connectivity needed. Swimming Pool and Sauna was great too.

I am a returning customer at Novotel. The customer service at the hotel is exceptional. I appreciate the hard work that goes in to ensure guest requirements and stay is too priority. Thank you to the reception staff, Michael, Samira, Anna, Noelia, Kevin and others (I cant remember the names). You are all such great asset to Novotel! Thank you. Also, Jacqui the general manager, always willing to help and been very supportive in ensuring mine and my families events at Novotel are looked after.

Well positioned hotel on Canary Wharf with great views of the City. Modern and contemporary design. Laid back feel. Good gym and pool facilities.

Service was top notch. Hristina from reception was amazing and all the staff hotel. Thank you so much

This was our first stay with this branch and we would definitely return. The receptionist was so lovely and praised us for checking in online to save time, they were well accommodating in all aspects. We managed to make use of the pool facilities as well. Originally we requested a high floor room however it was not ready as we arrived early however they were able to give us a slightly larger room on a lower floor which was more than sufficient. The staff were lovely and very helpful.

We all had an amazing stay. Loved every minute. Will be back again.

I tried several times to book my stay on the All Accor app. Payment kept on being rejected when trying to finalize our stay. Unfortunately this has caused a bit of inconvenience because I had to book the hotel (2 rooms at the novotel canary wharf may 2nd - 5th) through booking.com. I was assured over the phone prior to checking in that I would still receive my reward points. However, when I arrived they told me that I wasn't entitled to my reward points. Very frustrating because I'm now in Thailand and was hoping to use those points for my stay at pullman khon kaen next week. Very disappointing because me and my wife use accor hotels often.

My 5 year old and myself stayed here for two nights and absolutely loved it! I was a little hesitant with reviews I saw about cleanliness and yes there are some stains but it didn’t take away from the amazing service, food and view over the city. Check in was amazing, so helpful and were able to cater to our needs. The room has stunning views over the city. There were no noises or banging and we slept soundly! The hotel was positioned well for buses and canary wharf train station a short walk away. Dinner has a special vegan menu which was very tasty! They also had childrens menu which suited my daughter better. All in all we had a fantastic stay!

Room probably smaller than expected Restaurant views fantastic Breakfast very good

The hotel was overall OK, with good food, breakfast and a very impressive view over London, but the room that was assigned to us was particularly in poor condition. There was also a problem with the climate control system, but we were warned about it in advance and compensated in the room rate, and it didn't bother us. But there was a constant smell in the bathroom coming from the plumbing, and it really annoyed us! Also, it was an executive suite, and the prospect of the room says that it will come with bathrobes and slippers, but none was provided. We didn't complain about it because we didn't care for that, but is something that should not happen and it gives the impression that the hotel is complete careless about their guests.

We stay often and have never been disappointed. The staff, the facilities and the food are all first-rate. The breakfast is always worth a mention: a very good choice of' 'healthy' options and of more traditional fare.

Great hotel - excellent bar and service - with friendly, attentive and welcoming staff. Fantastic views of Canary Wharf too! Handy location for London City Airport and docklands. Would strongly recommend it

Great thanks to Jade and Samira and a few others at the front desk. They have a sense of humour that works professionally. Thanks to Jacqui, Alina, Lin and a few others in the breakfast team. It was a pleasant stay. There were male staff that were also great but sadly, I never took note of their names. The view of London was also fantastic.