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Novotel London Canary Wharf Hotel 4 stars

Customer review rating 4.5/5 11,456 reviews

ALLSAFE approved hotel

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Novotel London Canary Wharf
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+ 13 Services

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Check-in from 14h00

Check out up to 12h00

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

BOKAN 37

Type of cuisine: International

BOKAN Restaurant, Bar & Roof terrace - Due to high demand, we highly recommend to make a reservation on weekends and special dates of the year to guarantee a spot in our popular venue. Book your table now on www.bokanlondon.co.uk

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday -
  • Sunday -

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BOKAN 38

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit http://bokanlondon.co.uk/

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BOKAN 39

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit http://bokanlondon.co.uk/

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,456 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,441 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay

TripAdvisor rating 4.0/5

avneetgill1 27/07/2021 TripAdvisor review

Had a lovely time. View from the room was amazing. Had a few issues on my last stay but was given complementary drinks to make up for it. Would recommend a stay. Pool is nice but can get abit busy as it’s not very big. Rooftop bar service is great. Breakfast buffet was a very high standard

Thank you so much for your review about your stay I am delighted you enjoyed your return visit to us. I am sure we will be welcoming you back soon. Jacqui & The Canary Wharf Family

Perfect for what we wanted it for

Customer review rating 5.0/5

Mrs E. D. Friends - 26/07/2021 Confirmed reviews ALL

Super!

Dear Emma, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, Jerome Reception Manager

Okay !

Customer review rating 3.0/5

Nouran Couples - 26/07/2021 Confirmed reviews ALL

Many things were not as great as expected. The pool was always full of children having their swimming sessions which made us feel uncomfortable in the pool and also the pool was not that big. The breakfast was below average, mainly english breakfast plus some raw fruits and cereals. The staff were terrible especially the restaurant’s waitresses, most of them not all were so gloomy in the morning. The housekeeping was terrible, not renewing the toiletries or the coffee/tea in the room. They left us with one shampoo and one shower gel bottle for 3 nights. I used to call them to bring me some coffee sachets when i need because they dont supply. I was expecting more from novotel !

Dear Nouran, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Canary Wharf, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your concerns have been addressed to our housekeeping and breakfast team. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome Reception Manager

Helpful staff, great hotel

Customer review rating 4.5/5

Aaron Couples - 26/07/2021 Confirmed reviews ALL

Was very relaxing, and comfortable stay, the staff was helpful and support full

Dear Aaron K., We appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jerome Reception Manager

Nice stay

Customer review rating 4.0/5

A.t Solo - 26/07/2021 Confirmed reviews ALL

Nice stay after asking for an upgrade was sorted room was cleaned for second day.Only thing I was not sure about was mini bar in rooms.

Dear Arran, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us. The minibars have been emptied following the Covid-19 guidelines. Alternatively, complimentary water bottles are offered at reception. With the ease of restrictions, we are now refilling the minibars with complimentary water bottles. We hope to welcome you back again soon. Warm regards, Jerome Reception Manager

Faultless.

Customer review rating 5.0/5

Libby S. Couples - 26/07/2021 Confirmed reviews ALL

Everything about the stay was perfect. Literally from the moment me and my partner stepped in the hotel, the staff were so welcoming & explained/reassured any questions we had. I didn’t take a name but the receptionist had blonde curly hair. She was so nice and friendly I felt like I could ask her anything. I work in the hospitality industry so it meant a lot and her efforts really did go a long way & set a good standard of the hotel from the get go. Even the bottles of water in the reception you could take for yourself was a lovely gesture. The hotel in general was so clean, it even smelt clean as soon as you walk in. The facilities such as the pool & sauna were spotless and well looked after. Also the breakfast. Wow. The best breakfast I’ve had in a hotel ever! The service was amazing aswell as the food. Finally, the hotel room was wonderful. Very clean, very modern. Fantastic views. I couldn’t really ask for anything more from the stay even if I tried. I booked the hotel for my partners birthday & we both loved it. As soon as we left we said we have to come back again soon. Worth every single penny! Brilliant hotel, can’t wait to see you soon.

Dear Libby, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us while celebrating your partner birthday. We hope to welcome you back again soon. Warm regards, Jerome Reception Manager

Good reception,clean room,so quiet and relaxing

Customer review rating 4.5/5

Shamso C. Families - 25/07/2021 Confirmed reviews ALL

Reception staffs were excellent.the only thing disappointed is while going for a good view after 11.00 just to take some photos I was told am not supposed to be there?I would understand if the staff wasn't there for security reasons but they were there.

Dear Shamso, Thank you for your review, we are glad to hear that you enjoyed your stay. We have to deny access to the bar and terrace area when it's closed for security reason. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Ideal for me. Gave me every possible assistanceTwo small problems.

Customer review rating 4.5/5

M. H. Families - 24/07/2021 Confirmed reviews ALL

Two small problems. There was not enough height of hanging space in the wardrobe for a lady;s dress to aboid getting crumpled. There was an iron to remove creases but that was hard for me as l am so disabled. The shower was inclined to spill out. After the first time l padded the glass frame outside the shower with a small towel and then it didn;t spill any more.I was most grateful for the plastic chair you provided for me. I could sit at the basin to wash my face and hands and do my make-up. Standing for more than two minutes is my major problem. Your assistants were marvellous and made things safe for me. Thank you.

Dear M., Thank you so much for this lovely review, we are so happy to hear that you found our staff very helpful and accommodating. It was a pleasure to welcoming you and we hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Best stay by far

Customer review rating 5.0/5

Isaac Couples - 24/07/2021 Confirmed reviews ALL

It is by far the best hotel and experience I’ve ever encountered and its was my birthday week.

Dear Isaac, Thank you so much for this fantastic review! We are very happy to hear that you had such a great stay with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Quality Hotel

Customer review rating 5.0/5

Dac Couples - 23/07/2021 Confirmed reviews ALL

We had a great experience. We went enjoyed the view very much. Set back from central London you really get splendid perspective on the city. The Executive Suite was well worth the cost for the special occasion of our one night stay. The pool was a bonus and the restaurant/bar on the top floor was the icing on the cake. Staff all very accommodating and helpful - from check in to guest services to room service. I love the Docklands setting and enjoyed not having to wade into the heart of London! Look forward to returning!

Dear David, Thank you so much for your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Very good once again

Customer review rating 4.5/5

Gerard Families - 23/07/2021 Confirmed reviews ALL

Great staff, great views, great rooms

Dear Gerard, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Great stay!

Customer review rating 5.0/5

I. L. Couples - 22/07/2021 Confirmed reviews ALL

The hotel smelt lovely as you first walked in. Receptionists were nice and the room was clean and the city view was well worth the money.

Dear I., Thank you so much for your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Great place for a ong weekend away

Customer review rating 5.0/5

Nick B. Couples - 21/07/2021 Confirmed reviews ALL

Excellent hotel in a great location with amazing views - staff all efficient, professional and super charming. Great room. Supper in Bokan, fab food and wine, lovely service. Good breakfast. All very good.

Dear Nick, Thank you very much for this great review, we are very happy to hear that you enjoyed your stay so much. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Brilliant

Customer review rating 4.5/5

Olivia P. Couples - 21/07/2021 Confirmed reviews ALL

Very clean , staff was lovely and friendly , hotel is well located , room was lovely and so was the view, roof top bar was amazing, would have loved to have more time

Dear Olivia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Wonderful Stay

Customer review rating 5.0/5

Rose Couples - 20/07/2021 Confirmed reviews ALL

Couldn’t fault it, staff were lovely and very helpful and our request for a high up room was fulfilled! Modern and clean room and comfy bed, delicious breakfast, couldn’t ask for more :)

Dear Rose, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, INES COSTA Duty Manager

Well located

Customer review rating 3.5/5

Linda Families - 20/07/2021 Confirmed reviews ALL

The hotel was well located for our purpose The hotel bedroom was not as clean as I think it should have been The shower glass was dirty There was chewing gum under the telephone (housekeeping informed) There was no coffee For the price of the room I was not expecting paper cups for my drinks which meant I could not reuse

Dear Linda F., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ines Costa Duty Manager

Lovely hotel but couldn’t enjoy the facilities

Customer review rating 3.0/5

Angela Couples - 20/07/2021 Confirmed reviews ALL

It was overtly busy especially during a pandemic, I booked the pool 2 times and both times Felt unsafe to go in. Also went to the gym and most of the equipment wasn’t working! Such a shame as it’s a beautiful hotel with amazing views but I am super disappointed that I never got to use the facilities which I was looking forward to do.

Dear Angela M., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ines Costa Duty Manager

Poor service

Customer review rating 2.0/5

Brian P. Couples - 20/07/2021 Confirmed reviews ALL

Hotel Suite was dusty, there was about 6 months worth of dust on the sofa, sofas in the suite were so badly stained we didn’t want to sit on them, fridge in room didn’t work. The ladies toilets in the Bokan 37 bar/restaurant didn’t have toilet paper in, the service in the bar & for breakfast was really poor, 45 mins to wait to be served in the evening for drinks. Breakfast you get shown to your table & then get ignored & you have to track people down for tea coffee etc, no 1 in the hotel had any customer service skills they couldn’t careless which is a shame because it has stunning views & great location, when we checked out they asked about the stay, my reply was it was ok but not great & they just went that’s good & couldn’t wait to just get you out the door, the views were the only good thing about the stay!!

Dear Brian P., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ines Costa Duty Manager

Great room with an amazing view

Customer review rating 5.0/5

Callum C. Couples - 19/07/2021 Confirmed reviews ALL

We loved it that much we stayed another night! Friendly staff, amazing roof top bar and the food was so nice. Best breakfast view we have ever had! Thank you and we will be back.

Dear Callum, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team. I will make sure to pass your comments onto Federico and the bar team, they will be delighted to hear. We hope to welcome you back again soon. Warm regards, INES COSTA Duty Manager

Amazing new hotel....... Stunning views

TripAdvisor rating 5.0/5

petersE9840AF 03/11/2020 TripAdvisor review

Everything from the hotel check-in experience, quality, cleanliness, facilities, location and the overall wow Factor was absolutely epic. The staff were superb and made us feel at home instantly with great service. The bar on the 39th floor is absolutely amazing with views across the city of London and the surrounding area of Canary Wharf. Would definitely stay here again and recommend.

We love your 5 star review and thank you for sharing this great experience. I hope we can welcome you back soon. Jacqui McMillan - General Manager

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