Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,843 reviews

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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,843 reviews

Customer review rating 4.5/5

David T. Business - Confirmed reviews ALL

Very good. I didn’t have breakfast but the coffee bar was excellent. I had to print out a form and send it off and the receptionist was excellent.

Customer review rating 2.0/5

Khalida B. Business - Confirmed reviews ALL

I'm completely shocked by my experience. I expected better overall service, especially since I've reserved the executive suite. Calling the reception team. Honestly I don't know why I even bothered! Most of the time I couldn't get through. When the phone was finally picked up the tone that was used to speak with me was very questionable! Room without iron and for upscale hotel not even a steam iron!! When iron did arrive and my assistant asked if there was a steam iron. A polite no would of been enough. She didn't need the attendant to roll eyes afterwards. Coffee machine doesn't even work!!!!! Had someone come and look at it. Turns out the coffee machine is faulty. Was told that an engineer would be sent in the morning! That person was never seen... No clear instructions to display where room service information could be found. We had to ring reception to find out. For an executive suite I would except extra large bottles of water. Only small cans of water was available! Bathroom very small. Special request for extra pillow wasn't accommodated. I suffer with spine issues and this caused me discomfort and not a great night sleep. Really need to Improve customer service and how to speak with people. Breakfast was okay! Expected more... Basic. Nothing special. Pancake machine waste of time. Make pancakes!! No Halal sausages available. Would of expected more halal options to be available!

Customer review rating 3.5/5

Zach S. Couples - Confirmed reviews ALL

Quite nice. Room was fairly clean. The bed and bathroom was clean main thing. But carpet was a tiny bit dusty. Seemed a bit rushed. Room was not replenished when we out early morning until 1pm.

Customer review rating 5.0/5

Bezalel J. Friends - Confirmed reviews ALL

Fantastic stay,Florin at the front office reception was brilliant, helpful and professional. Will definitely stay again

Customer review rating 5.0/5

Joanne C. Friends - Confirmed reviews ALL

Service was excellent and the facilities were excellent too

Other web-users rate our hotel

  • 1,542 reviews 9.5/10 Location
  • 3,159 reviews 7.9/10 Room
  • 2,730 reviews 8.4/10 Service
  • 40 reviews 5.6/10 WiFi
  • 1,082 reviews 6.1/10 Cleanliness
  • 907 reviews 7.7/10 Breakfast
  • 829 reviews 6.5/10 Amenities
  • 337 reviews 7/10 Pool

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