Novotel London Canary Wharf

Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.3/5 2,070 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

  • BUS:  135 D3 D7 MARSH WALL

  • Canary Wharf Stations:  Docklands Light Canary Wharf or South Quay

  • SUBWAY:  Jubilee & Elizab CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS:51.501331, -0.023293

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,070 reviews

TripAdvisor Rating  4.5/5  1,586 reviews

Very comfortable stay

Customer review rating 5.0/5

Richard Solo - Confirmed reviews ALL

A very comfortable stay in a well equipped pleasantly furnished room Great views from the 34th floor ! Very good value for money

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia & The Novotel London Canary Wharf Family

Ticked all boxes!

Customer review rating 5.0/5

Alice Couples - Confirmed reviews ALL

Went for my partners 25th birthday and the hotel was amazing. Clean, comfortable, nice big room with an incredible view of the city. They accommodated my wishes to have balloons in the room and it was gorgeous. Will definitely be back to stay again.

Dear Alice, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noelia & The Novotel London Canary Wharf Family

Nice view

Customer review rating 3.5/5

Sergey T. Families - Confirmed reviews ALL

The place is nice, the location is good. The room service needs approvement. The breakfast is the same every morning needs some variety. the member's welcome might be approved as well.

Dear Sergey, Thank you so much for your review . We will share your comments with the Management team and strive to do better. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Good stay, great location and view

Customer review rating 5.0/5

Kasia Business - Confirmed reviews ALL

Amazing location, great view, fantastic staff

Dear Kasia, Thank you so much for your feedback. It was our great pleasure to welcome you and we're glad to hear you had a great stay with us and enjoyed our view! Hope to see you soon, Noelia & The Novotel London Canary Wharf Family

Convenient and comfortable

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great stay on high floor. Staff were friendly and very helpful, also extending my room for an extra night after realizing there was an error in my booking. Breakfast queues were well managed to extent possible. Only negative was pool being out of service during the full stay.

Dear Manfred, Thank you so much for your feedback. It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! The tiles at the pool were being restored so for your next visit you will be able to enjoy it! Hope to see you soon, Noelia & The Novotel London Canary Wharf Family

Great Hotel

Customer review rating 5.0/5

Kenneth F. Business - Confirmed reviews ALL

Everything you want and need from a Hotel in London. Highly recommend.

Dear Kenneth, Thank you for the kind words! We are thrilled you had a good time with us. We look forward to welcoming you back very soon. Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Service and condition has dropped

Customer review rating 2.0/5

Babiq Business - Confirmed reviews ALL

Check-in process was slow. Room had marks and stains on floor and walls, so needs updating. Bathroom drains didn't have a nice smell. Ordered room service, which was not delivered as was sent to wrong room, had to call up to get it delivered. Quality of food vs price was not what you expect. Still charged a room service fee. There are plenty of other good hotels in the area for a similar price, I would try those going forwards.

Disappointin

Customer review rating 2.0/5

Neil Business - Confirmed reviews ALL

Your hotel is very convenient for our office and I like the Accor brand. Sadly, despite checking in online and my card being debited, there was no record of this at reception. After a long day, i had to queue and then wait until the receptionist resolved matters and booked me in again. I was staying for two nights, there were only 3 coat hangers in the wardrobe! In the bathroom, I had no shampoo so used a Hilton one, I had as a spare, the next day, I had two Novotel shampoos, but no replacement for the shower gel I had used. There was a lot of loud persistent mechanical noise coming from the elevator shaft both nights and I zstruggled to sleep. I called down to reception on the 2nd night around 10pm, but there was no answer. I am sorry I cannot be more positive. I typically stay2 nights a week in Canary Wharf, but given that your corporate room rate for SG is often higher than the Hilton, most of my stays are at the Hilton. I enjoy eating in Bokan, but it’s pricey and cannot do this every night, a few healthier and slightly less expensive choices in the restaurant or room service would be welcome,

good location and nice and quiet

Customer review rating 4.0/5

Anthony C. Business - Confirmed reviews ALL

nice room, quiet , great view and Bar was nice - food menu could be better and surprised restauarant was closed

Dear Anthony, Thank you so much for your feedback. It was our great pleasure to welcome you and we're glad to hear you mostly had a great stay with us! Hope to see you soon, Noelia & The Novotel London Canary Wharf Family

Faultless visit

Customer review rating 5.0/5

Paul H. Business - Confirmed reviews ALL

Friendly greeting, rapid check-in, comfortable, well-equipped room, quiet, great breakfast and easy check-out. All good, nothing bad.

Dear Paul, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kindest regards Samira Korver Assistant Front Office Manager

Well located, smily employees

Customer review rating 4.5/5

Mstf Business - Confirmed reviews ALL

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Dear Mustafar, What a great review. Thank you very much. I love to hear that you enjoyed your stay. We hope to welcome you back soon. Kindest regards Samira Korver Assistant Front Office Manager

Good Stay

Customer review rating 4.0/5

Asma M. Solo - Confirmed reviews ALL

A lovely experience, and the staff members was so nice and helpful I will definitely come back

Dear Asma, Thank you so much for this lovely review. I will make sure to share it with my team. We cannot wait to welcome you back soon. Kindest regards Samira Korver Assistant Front Office Manager

Good for short business trips

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Efficient check-in/-out. Great view from higher floors. Good facilities in room to work. Bed sheets were a bit shabby - had holes in them and felt cheap. There was a strong bad smell coming from the air duct in the bathroom - smelt like sewage when the aircon temp was increased above 22 deg. Breakfast was very good and great view / ambiance.

Dear Carly, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am especially sorry to hear that your room smelled. Did you at anytime swing by reception? We could have checked with maintenance or offered you a room move. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Korver Assistant Front Office Manager

Poor service

Customer review rating 1.0/5

Amelie D. S. Business - Confirmed reviews ALL

Very rude person at the reception Restaurant ran out of food at 8PM In-dining room service extremely slow

Dear Amelie, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was actually the person at reception so apologies if I came across as rude that was definitely never my intention. I was simply trying to explain our hotel policy. Regarding the rest of your Feedback, rest assured that I will share your feedback with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Samira Korver Assistant Front Office Manager

Blissful stay

Customer review rating 5.0/5

Ms R. L. Solo - Confirmed reviews ALL

The hotel is a very agreeable and short walk from Canary Wharf Tube station. The views from the hotel are stunning and the accommodation impeccably clean, spacious and comfortable. I was working during my stay and appreciated the desk and chair, which I was able to work comfortably at for the duration of my stay. The facilities at the hotel are also fabulous. A gorgeous dinning area with a delicious breakfast buffet with views across the city of L. and Thames. The swimming pool is just the right size and I had it to myself most mornings and evenings, it's a little busier in the afternoons. The staff are friendly, professional and made me feel most welcome and taken care of. I highly recommend the hotel and would definitely go back.

Dear Nuria, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed welcoming you as much as you enjoyed your stay. Take care!. Kindest regards, Samira Korver Assistant Front Office Manager

Good stay, bad start

Customer review rating 3.0/5

Zoltan E. Business - Confirmed reviews ALL

I was placed in a substandard room (room 1414) when I arrived (Tue evening, May 10th). Room design, lack of space for clothes, missing kettle and leaking water out of the bathroom, therefore soaking wet carpet even on Wed morning. I understand it was a room for people with disabilities but it was not what I expected based on my previous stay here in 2018. I asked reception to change my room, they said they were fully booked, but I did not feed they were open to look for alternate solutions at all, did not really care. Then Wed morning I went downstairs to complain about the wet carpet and asked again the receptionist (she was a different one) if I could change rooms because I was not sure the lady the night before was actually telling the truth. But she said the same thing, hotel is fully booked but she was some much nicer and willing to help. She said to check back at noon when people checked out. So at noon a third receptionist (also very kind) moved us to the executive floor (31st) to a nice room and from then on it was ok. However my wife wanted to use the spa/wellness but it was being refurbished. Toiletries were not backfilled in the new room and we were out of shower gel but Thu morning so we were using the shampoo...

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

It was a pleasant stay, it is well located giving beautiful views. The team were friendly. The only problem we encountered was the parking.

Dear Violet, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that I will follow up with all the points that you have raised. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samira Korver Assistant Front Office Manager

Disappointment with the room

TripAdvisor rating 3.0/5

normandonakata Families - TripAdvisor review

The hotel was overall OK, with good food, breakfast and a very impressive view over London, but the room that was assigned to us was particularly in poor condition. There was also a problem with the climate control system, but we were warned about it in advance and compensated in the room rate, and it didn't bother us. But there was a constant smell in the bathroom coming from the plumbing, and it really annoyed us! Also, it was an executive suite, and the prospect of the room says that it will come with bathrobes and slippers, but none was provided. We didn't complain about it because we didn't care for that, but is something that should not happen and it gives the impression that the hotel is complete careless about their guests.

I am so sorry that you had some issues with the issues in the room. I really wish you had brought it to our attention as we could have rectified it immediately for you. We really do care about our guests and I hope we will have an opportunity in the future to welcome you back. Jacqui McMillan - General Manager

Excellent in every respect.

TripAdvisor rating 5.0/5

regjsl75 TripAdvisor review

We stay often and have never been disappointed. The staff, the facilities and the food are all first-rate. The breakfast is always worth a mention: a very good choice of' 'healthy' options and of more traditional fare.

Oh thank you so much! We love looking after you and your family. We are looking forward to welcoming you back many more times. Jacqui & The Canary Wharf Family

Fab

TripAdvisor rating 5.0/5

Navigator49217597808 TripAdvisor review

Great hotel - excellent bar and service - with friendly, attentive and welcoming staff. Fantastic views of Canary Wharf too! Handy location for London City Airport and docklands. Would strongly recommend it

We just love our 5 star review, thank you so much and we are really thrilled that you had such a great experience with us. I am sure we will be welcoming you back soon. Jacqui & The Canary Wharf Family

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