Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,069 reviews

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Novotel London Canary Wharf - Image 1
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,069 reviews

TripAdvisor Rating  4.5/5  2,041 reviews

Certificate of excellence 2024

Lovely Hotel

Customer review rating 3.5/5

Warren R. Business - Confirmed reviews ALL

Great room, friendly staff and located well. The views were spectacular. The only fly in the ointment was two broken lifts out of four. Never seen queues for lifts on that level before and consequently the breakfast queue was pretty long too. Other than that, brilliant stay.

Dear Warren, Thank you for your kind feedback! We're delighted to hear that you enjoyed the great room, friendly staff, excellent location, and spectacular views. We apologize for the inconvenience caused by the broken lifts and the resulting queues. Your feedback is valuable to us, and we'll work on resolving these issues to improve our guests' experience. We're glad to know that, overall, you had a brilliant stay, and we look forward to welcoming you back! Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

great location helpful staff room not entirely clean

Dear Lauren, Thank you for sharing your feedback! We're glad to hear that you enjoyed our location and found our staff helpful. We apologize for the cleanliness issues in your room and will address this with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we hope to provide a cleaner and more comfortable experience on your next visit. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

average stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

breakfast are average, too cooked and not very diversified. the view is nice though. the room is ok but the bathroom is very old and not that clean. it would need to be refurbished

Dear Gulrec, Thank you for your feedback. We're sorry to hear about the issues you experienced. We'll work on improving the breakfast and cleanliness. We're glad you enjoyed the view. Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Loacation was great, lovely views. room was amazing. bed was very comfortable and clean, shower was lovely and bathroom in general. it all looked very clean and new at a high level/standard.

Customer review rating 4.0/5

Joshua Business - Confirmed reviews ALL

Really enjoyed my stay, was a very comfortable room with everything I needed like iron and drinks included. giving 8 instead of 10 out of 10 though because 2 of the 4 lifts (half) were out of order, it took like 30 minutes of waiting for the lift in the morning before I could even leave the building. Breakfast was nice but had to walk form the 38th floor to the 37th floor for the hot food and back again which was fine but after I sat down, I realised I I didn't have sauce (Ketchup) so asked a staff member if there was sauce on the 38th floor and he said no. He could have offered to get it for me but didn't just carried on walking so I had to leave my hot breakfast to then walk back down to get one pot of ketchup to then walk back up and my food was on it's way to going cold at this point so maybe encourage staff to be more helpful to guests and think of their needs a bit more rather than their tasks or have ketchup/sauces upstairs on the 38th floor too and not just 37th. other than those 2 things, my stay was lovely and really enjoyed and would stay again.

Dear Joshua, Thank you for your detailed feedback! We're delighted to hear that you enjoyed the location, views, and the high standard of your room. We're glad the room was comfortable and well-equipped for your stay. We apologize for the inconvenience caused by the lift issues and the delay in getting your breakfast sauce. Your suggestions for improving our service are valuable, and we will address these concerns with our team to enhance the guest experience. We're pleased that, overall, you had a lovely stay and would visit us again. We look forward to welcoming you back for an even better experience next time. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Perfect location

Customer review rating 5.0/5

Karen Business - Confirmed reviews ALL

Room great. Breakfast wonderful

Dear Karen, Thank you for your feedback! We're thrilled to hear that you enjoyed your room and found the breakfast wonderful. We look forward to welcoming you back for another great stay! Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

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Other web-users rate our hotel

  • 1,426 reviews 9.3/10 Location
  • 3,136 reviews 8.1/10 Room
  • 2,499 reviews 8.4/10 Service
  • 38 reviews 5.4/10 WiFi
  • 1,117 reviews 6.2/10 Cleanliness
  • 1,077 reviews 7.3/10 Breakfast
  • 909 reviews 7.4/10 Comfort
  • 550 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.