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Novotel London Canary Wharf Hotel 4 stars

Customer review rating 4.5/5 11,079 reviews
Novotel London Canary Wharf
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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Advantage 2

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Accessible room

Superior Double Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Accessible room

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Accessible room

Deluxe Double Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Executive Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Accessible room

Accessible Superior Twin Room

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
Accessible room

Accessible Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
Accessible room

Accessible Executive Room

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
Rooms

Our restaurants and bars

BOKAN 37

Type of cuisine: International

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Menu (PDF)

Lunch

  • Mon
  • Tue
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  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Sun

LECLUB LOUNGE

Non contractual photo

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Non contractual photo

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Non contractual photo

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96 m²

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,079 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,414 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location with fantastic views, roof top bar ya amazing

Customer review rating 4.5/5

Kevin Business - 05/04/2020 Confirmed reviews ALL

Stay here quite regularly and the hotel management and staff are fantastic, extremely efficient and very friendly. The hotel is great both fantastic rooms and views and the only downside is the bar at Bokan. Always difficult to get served at the bar, usually either not enough bar staff (plenty of table staff going around) or bar person making cocktails (which is great too see) but there should be others providing usual bar service to assist.

Dear Kevin, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. I will make sure to pass your comments onto our Bar Manager, so we can take your feedback on board and improve. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Great Stay!

Customer review rating 4.5/5

Sarah Business - 05/04/2020 Confirmed reviews ALL

Absolutely loved my stay at Novotel Canary Whalf! The was situated on the 24th floor where the view is amazing. The room it’s self was stunning better than I envisioned so I was very impressed. The staff were very friendly and helpful as one member of staff helped me carry my luggage into the lift. The only downside to this location is parking as the hotel doesn’t have its own. You could park on neighbouring road (as I could see them and my car from my room) but it is “permit residence ONLY from Monday - Friday, so on the weekend you’re fine but there’s VERY few spaces.

Dear Sarah, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Poor standards

Customer review rating 4.5/5

Brian C. Business - 02/04/2020 Confirmed reviews ALL

I stayed for two nights - as a health worker building the nearby Nightingale Hospital. I arrived late to check in and hit the bed quickly without scrutinising the room and was dismayed to find the following morning that there was make up on the duvet, slippers out of the packet and rubbish in the bin: the room hadn't been cleaned. When I told reception the following morning they didn't seem too sorry - despite the focus on cleanliness at the moment due to COVID19. I'll avoid the hotel in future.

Dear Brian, We hope that you and your family are well. Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel London Canary Wharf, we take cleanliness very seriously, especially now because of COVID-19. The Head Housekeeper has been informed about what happened with your room and rest assured that we are taking the appropriate measures to prevent future occurrence. Let us apologise also for not being able to provide you with a hard copy of the invoice. Unfortunately the printer was out of service and we were struggling to get a technician visiting the site to fix it. Please let us know if you would like us to send you a hard copy via post. Once again, we are sorry that your stay was not satisfactory. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe and look after yourself. Best Regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Very nice hotel with great views

Customer review rating 4.5/5

Donna T. Business - 30/03/2020 Confirmed reviews ALL

Very quiet and relaxing....only me staying I think

Dear Donna, Thank you so much for your wonderful feedback and for your support! We hope to see you again ! Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Luxurious stay!!!! Incredible view LOVED IT and atmosphere

Customer review rating 4.5/5

Cupcake Couples - 24/03/2020 Confirmed reviews ALL

Amazing !! Very professional, clean, fancy, elegant, room was beautiful, matching robes with my partner, beautifully decorated prepaid birthday balloons and cake! With the best view I have ever seen in my life especially at night it’s mesmerising and heavenly ! heated Swimming pool, Hotel room was a good temperature ! big tv (Samsung AirPlay), you get what you pay for nothing less !! Loved it ! Couldn’t put my camera away!

Dear Moonisah, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Nice stay

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Nice view, cool restaurant at the top, breakfast, although is it varied, could be tastier. No hotel parking :(

Dear Antohi, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. Yes we do not have parking as there is one nearby. Regarding our Prices we have very competitive prices for 4 stars in London and especially offering the view we offer. We hope to see you again Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Friendly staff, lovely rooms

Customer review rating 4.5/5

Btesson Business - 23/03/2020 Confirmed reviews ALL

Perfect. Great welcome. Polite and welcoming staff. Room was lovely. Just a short walk from our offices.

Dear Bronwen, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also thank you for recognizing our Talent Ines. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Well located

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Lovely stay, clean modern rooms, lovely rooftop bar & breakfast.

Dear Jayne, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Fantastic location and friendly staff members

Customer review rating 4.5/5

Mo E. Business - 21/03/2020 Confirmed reviews ALL

My experience was really great. I would like to thank Danelo for being very friendly and helpful

Dear Mo, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team, especially with Danilo. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Great stay

Customer review rating 4.5/5

Jj Couples - 21/03/2020 Confirmed reviews ALL

Had a great stay here, the view was beautiful. The hotel is clean and well maintained, gym and pool was good. Pool is a little small to accommodate all guests (5 people in the pool is very crowded) and only had one chair by the pool and no towels. Staff weren’t exactly friendly, one staff at night wasn’t great as was blatantly reluctant to let me up the lift when I had forgotten my key card. Check in and out was quick. Overall would stay here again.

Dear Jeff F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ines Costa Duty Manager

Excellent service, great hotel

Customer review rating 4.5/5

Karen P. Families - 21/03/2020 Confirmed reviews ALL

Our booking elsewhere let us down and we were consequently late for a concert we were meant to be at. The kind gentleman who booked us in upgraded us at no extra cost to help make up for our plight. Our rooms were excellent and the best hotel we've ever stayed in!

Dear Karen, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Ideally located for Canary Wharf and easy access to O2. Friendly and helpful staff and nice room.

Customer review rating 4.5/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Really enjoyable stay.

Dear Shaun, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Well located amazing staff

Customer review rating 4.5/5

Thomas H. Couples - 21/03/2020 Confirmed reviews ALL

Booked for my wife's 30th birthday and absolutely loved our stay. rooftop bar was amazing staff were incredible view from room was sensational only bad point was there were quite a few stains on the carpet and a crack in ceiling right above shower head and the chez lounge chair was stained also real shame as like I say everything else was amazing

Dear Thomas, Bonjour! We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Outstanding

Customer review rating 4.5/5

Nathaniel Couples - 20/03/2020 Confirmed reviews ALL

Well looked after, went for our anniversary and they noted that and give us a great room!! Made up with the stay.

Dear Nathaniel, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us, especially the Bokan bar, and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Love the overall experience

Customer review rating 4.5/5

Aura V. Couples - 20/03/2020 Confirmed reviews ALL

Well... There are a lot to say, but I should start with location: Best! Food was delicious, staff friendly and well trained, clean and quality furniture. I would like to add that whomever designed that restaurant, did an amazing job.The views are worth every penny, especially at night. Things that can be Imprpoved is the variety of the menu on food. Especially dinner meals. Also, thank you all for the wonderful experience.

Dear xxxxx, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Good Location for O2

Customer review rating 4.5/5

Gill F. Couples - 20/03/2020 Confirmed reviews ALL

We had a comfortable one night stay when we went to a gig at the O2 Arena. A good value hotel in a convenient location.

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Excellent stay

Customer review rating 4.5/5

Alexander Couples - 20/03/2020 Confirmed reviews ALL

Very efficient and helpful reception. Comfortable room with great view and enjoyable breakfasts. All the staff were very efficient and helpful.

Dear Alexander, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great hotel, great location for O2 arena

Customer review rating 4.5/5

Gabriella D. L. Families - 20/03/2020 Confirmed reviews ALL

The hotel is smart and modern, the room was clean and a really good. It was also accessible for wheelchair users with a huge bathroom door and the necessary handrails etc. The bar and restaurant on the top floors have a great view of London....next time we will come back in the summer to use the roof terrace!

Dear xxxx, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Well located

Customer review rating 4.5/5

Hugo Couples - 20/03/2020 Confirmed reviews ALL

Lovely stay, would definitely be coming back!

Dear xxxxx, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

A Great stay

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

The hotel was clean and modern you on the 16th floor beautiful room with a great view, breakfast was nice the whole entire experience from greeting to departure was well worth it.

Dear Carla, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager
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