Novotel London Canary Wharf Hotel 4 stars

I had a great stay thanks to extremely kind and helpful staff. The city room view is breath taking, particularly from the executive floor. Not mind blown by the (food related) service at BOKAN, the restaurant-bar on top, but the view is stunning and definitely worth a visit at least for a drink.

Due to COVID, I decided to bring my own antibacterial wipes and I’m so glad that I did because the phone in the room was so dusty. The long sofa chair had stains so I decided to wipe it and the dirt that came out was absolutely disgusting. Under the sofa chair there was a plastic cup and popcorn left from the previous guest Yes this was a bit disappointing but I would stay at the Novotel again.

Really Friendly staff. The suite was perfect for my needs. I would highly recommend this Novatel branch to anyone looking for a good hotel to rest in.

Regardless of Covid 19, we always enjoy our stay as staff are always welcoming . Jerome ensured that we were upgraded to a suite. To us this hotel is home. Although there were restrictions, we were well looked after in the restaurant, room service, housekeeping and at the reception.

Myself and a friend booked this hotel to celebrate and unwind from the hardship of 2020. The hotel is stunning and the rooms are beautiful. We were lucky enough to have a city view room and a room with a bath which again, was outstanding. Thank you to the amazing staff for being so accommodating. I will be visiting again.

Stay was pleasant, the staff were engaging and helpful, the rooms were in mint condition. Good atmosphere.

The staff and meals were on point

Very nice hotel, room, view. We found a bag with half a bottle of alcohol left in the room from a previous guest I left my charger in a plug in the room but your team were unable to locate it

Very comfortable stay, great views too

Had 2 problems 1 the door wouldn’t lock but that got immediately sorted out with the reception coming up and taking us to a new room straight away and there was a confusion with the breakfast times but the gentleman at the restaurant sorted that out straight away too.

This hotel exudes quality at every turn. The Facilities, the Staff and the Food are all excellent.

Good custormer service staff friendly helpful and generally good at what they do enjoy my experience and will be coming again and again. Execute rooms nice layout good size

Everything from the hotel check-in experience, quality, cleanliness, facilities, location and the overall wow Factor was absolutely epic. The staff were superb and made us feel at home instantly with great service. The bar on the 39th floor is absolutely amazing with views across the city of London and the surrounding area of Canary Wharf. Would definitely stay here again and recommend.

I did not get this room what I paid for.we needed wait for Room 40min because housekeeping was busy. No mini bar. I should pay less. In internet its writing something diffrent how in Real . ☹️ On breakfaat nobody tell us what we have to do we wait 40 min for food

Been there twice and it was a very good experience, just go there and you will be delighted. And don't drive there as parking is difficult to find and very expensive, underground is just 10 mins walk.