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Novotel London Canary Wharf Hotel 4 stars

Customer review rating 4.5/5 11,939 reviews

ALLSAFE approved hotel

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Novotel London Canary Wharf
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+ 20 Services

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Check-in from 15h00

Check out up to 12h00

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 313 rooms
    • 32 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 313 non-smoking rooms
    • 39 floors
  • Languages spoken at the hotel
    • Portuguese
    • Brazilian
    • French
    • Italian
    • Dutch
    • Polish
    • German
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Well-being
  • Swimming Pool
    • Covered
    • On site
  • Novotel Canary Wharf Gym
    • On site
    • Sauna room
    • Turkish Steambath
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,939 reviews

TripAdvisor Rating 4.5/5

1,485 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

TripAdvisor rating 5.0/5

Barry2Day 20/10/2021 TripAdvisor review

Excellent stay at Novotel Canary Wharf as per usual. Stayed with my wife for a short break in the city and of course to have the opportunity to try Bokan's new taster menu. The service was excellent across all departments of the hotel but in particular wanted to thank Nicolas and Thierryny (the Bokan team) for their excellent service

Very enjoyable stay

TripAdvisor rating 5.0/5

jp0958 20/10/2021 TripAdvisor review

The room and facilities were fantastic. The service was very good on the whole but a couple of times staff were unhelpful when it wasn’t their job. I would stay again as it didn’t dampen the experience as a whole and some of the staff were superb!

Good location

Customer review rating 2.0/5

Kaitlin H. Friends - 19/10/2021 Confirmed reviews ALL

Customer service not good, service extremely slow in bar, had to wait over an hour for our dri ks to arrive to find they were the wrong ones. We were up and down constantly to check where our drinks were. So food went cold. We had booked two rooms and when we got back later in evening one of the rooms was not serviced

Amazing view's

Customer review rating 3.5/5

Christine Families - 19/10/2021 Confirmed reviews ALL

Lovely modern hotel amazing view's, pity our room smelt of sewerage but we quickly got changed to a higher room.

Superbe stay

Customer review rating 5.0/5

B. Families - 19/10/2021 Confirmed reviews ALL

It was for my 50th Birthday and all went smoothly and was extremely enjoyable. The location is splendid! Could sit in the room for hours to look at the view apart when I went to the 38th floor to view it from the top! There is good security and all you need (well-being suite and restaurant bars).

Fantastic!

Customer review rating 5.0/5

Chantelle Couples - 19/10/2021 Confirmed reviews ALL

From the moment we arrived, the staff at this property were wonderful, warm and professional. We felt welcomed immediately even though it was a very busy weekend with the London Marathon. Our room was fabulous with amazing views across London, it was spacious, comfortable and pristine. Highly recommend dining on the top floor - you can't beat the panoramic views, great food and attentive staff. The location is brilliant, we will absolutely return in the future. Would not hesitate to recommend the Canary Wharf Novotel.

Our Home away from Home in London

Customer review rating 5.0/5

Barry M. Couples - 19/10/2021 Confirmed reviews ALL

Stayed overnight as part of a trip into the city and of course to have the opportunity to try the new taster menu at Bokan

Excellent long weekend

Customer review rating 5.0/5

Regl Couples - 18/10/2021 Confirmed reviews ALL

Always meets expectations; we were able to have family visiting us as the facilities, service and food are always first-rate.

Good location - noisy room!

Customer review rating 2.5/5

Anonymous Business - 17/10/2021 Confirmed reviews ALL

Hotel was nice , good location. Had an execute room 3512, room was nice but very noisy. Was below bar and could hear people walking around and what sounded like furniture being moved . Then the bar music started in evening.

Fabulous friendly hotel with amazing views of London and exceptional choice for breakfast.

Customer review rating 5.0/5

Sean F. Business - 16/10/2021 Confirmed reviews ALL

The hotel and staff were exceptional. I can not fault the service and friendly efficiency of the staff. The view of London from my room was breath taking. The breakfast experience was faultless.

Dear Tony, Thank you for taking your time to provide us with your review and we are delighted to read that you enjoyed your stay. We look forward to you returning to Novotel London Canary Wharf. Warmest Regards, Michal Dajwlowski, Reception Manager

Good stay

Customer review rating 4.0/5

Romeo Couples - 16/10/2021 Confirmed reviews ALL

Breakfast could b a bit more culture friendly as not everyone eats pork. The room didn’t have all essentials in it resulting in me having to contact reception

Dear Romeo, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michal Dajwlowski, Reception Manager

Nice location however stay could be much better.

Customer review rating 3.0/5

Stefan Business - 14/10/2021 Confirmed reviews ALL

The reception area is untidy and dirty. The lamps above the reception have a thick layer of dust on them that simply looks disgusting and make you wonder how clean the rest of the hotel is. For days already there was no WiFi available due to some IT problems. In my opinion that is not acceptable nowadays. It also meant the reception was not able to print and had to use their own WiFi hotspots to check people in. On check-out, I was being helped by a receptionist who thought it was ok to keep his earphones in and listening to some movie whilst helping me. I don't blame him though, this all has to be with management and a lack of proper training. On arrival, only one of four elevators seemed to be working. The room was reasonable. Somewhat small and the bathroom was not clean. Behind the curtains in the room (I opened them) there were crumbs and other small "things". Just not clean. Then the positive side: the location is nice and the view from the bar on the 38th floor is amazing. Service is slow though in the bar and it seemed like the bar staff did not communicate properly. They were friendly though but some of their "behavior" in my opinion comes back again to inadequate training. Altogether the stay was ok but next time I'd happily stay somewhere else.

Dear Stefan, Please refer to an email correspondence for more details, Warmest regards, Michal Dajwlowski, Reception Manager

Poor

Customer review rating 1.0/5

Tr Business - 14/10/2021 Confirmed reviews ALL

No WiFi, TV kept dropping out every few minutes, so left with no ability for work and lesuire. Room smelt.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am really sorry for the inconvenience caused by lack of wi-fi, there was indeed an issue caused by our network provider. We did all we could to resolve the issue as quickly as possible while providing our guests with alternative options, We hope you would give us another chance, Warmest regards, Michal Dajwlowski, Reception Manager

Fell short of expectations

Customer review rating 2.5/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

It was an average stay however given it was for my anniversary I would've expected a bit more effort from the hotel. Once I arrived in my room, a birthday note for a different person was waiting for me, it was neither my birthday or my name. Quality and cleanliness was sub par, carpet had a few stains on it, lot of the wood decor in the room was chipped especially at the corners near the floor. Wasn't the best view I'll admit, my partner and I were slightly disappointed. The best view came while having breakfast, the food on the other hand was at best average.

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Michal Dajwlowski Reception Manager

Great stay!

Customer review rating 4.5/5

Josh Friends - 12/10/2021 Confirmed reviews ALL

Helpful staff and great facilities (swimming pool, sauna and gym). A very convenient location, it's a few minutes away from Canary Wharf as well as a short train journey away from the city. The only thing noticeable was some stains on the fabric chairs, but this was just a minute detail. Otherwise, would recommend!

Dear Josh, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Dajwlowski, Reception Manager

First Stay in town since lockdown

Customer review rating 3.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

Good service but the standard of the rooms has deteriorated since my last visit. The carpets and furniture were heavily stained.

over and above

Customer review rating 5.0/5

Martin M. Couples - 11/10/2021 Confirmed reviews ALL

booked this hotel as i was running the London marathon, on arrival thay presented me with a bag of goodies and wished me luck, next morning the breakfast was fantastic which prepared me for the race. The receptionist advised me that i could leave my bag with them (as i had checked out) and on my return allow me to have a shower in the gym and get ready to go home. Once i returned back to the hotel they handed me another bag congratulating me ( they were so nice) which contained a small bottle of Champaign and chocs. The staff were fantastic and I have nothing but praise for them, I would absolutely recommend anyone to stay at this hotel if they are visiting london,

Dear Martin, Thank you so much for this beautiful review and congrats for finishing the Marathon once again! We are very happy t hear that you enjoyed your stay and we hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Nice hotel with some plumbing issues

Customer review rating 2.5/5

Mike C. Couples - 11/10/2021 Confirmed reviews ALL

Check in was efficient. Stayed in hotel for one night only. Room was clean and quiet which was good. Only issue was that the bathroom smelt very bad. Don’t want to describe smell, but made my wife and I feel quite ill. Thankfully closing the door made it manageable. Would have said something, but no one available to complain to when checking out.

Dear Michael, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had an overall good stay with us. We are sorry however to read that your experience was not totally perfect due to the drainage in your room. We have reported your comments to the Maintenance team and will be addressed. Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Great stay in Canary Wharf!

TripAdvisor rating 5.0/5

dionnetamla 08/10/2021 TripAdvisor review

Great location & views! Especially at breakfast & over cocktails. We had a junior suite (on the 7th floor, check when choosing your room as it gives you the info but we missed it) but we still had a good view & we were staying 2 nights so it was more important for us to have more space and comfy area to lounge!

Thank you for your 5 star review we are thrilled that you enjoyed your stay with us so much and enjoyed the suite on the 7th floor. I hope we can welcome you back soon. Jacqui & The Canary Wharf Family

Okay hotel- facility quality not so great

TripAdvisor rating 3.0/5

adilhussainkhan 02/09/2021 TripAdvisor review

Nice room, nice view. But room service food was poor, swimming pool wasn’t the greatest, temperature was a bit off. Sauna wasn’t hot, pressed the button several times. Waited up to 30 minutes, waste of my time. Just didn’t make me sweat. If anything, made me ill. Shower was nice in my room instead. Breakfast was okay. Staff were okay. Sofa chair in my room had stains and the hotel tried hiding it by putting a table over it? 3/5 only because of the view.

I am so sorry we let you down on this stay and please be assured that I will address the issues you have highlighted. I hope we can welcome you back in the future for a second chance. Kind regards. Jacqui McMillan - General Manager

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