Everything you want and need from a Hotel in London. Highly recommend.

Check-in process was slow. Room had marks and stains on floor and walls, so needs updating. Bathroom drains didn't have a nice smell. Ordered room service, which was not delivered as was sent to wrong room, had to call up to get it delivered. Quality of food vs price was not what you expect. Still charged a room service fee. There are plenty of other good hotels in the area for a similar price, I would try those going forwards.

Your hotel is very convenient for our office and I like the Accor brand. Sadly, despite checking in online and my card being debited, there was no record of this at reception. After a long day, i had to queue and then wait until the receptionist resolved matters and booked me in again. I was staying for two nights, there were only 3 coat hangers in the wardrobe! In the bathroom, I had no shampoo so used a Hilton one, I had as a spare, the next day, I had two Novotel shampoos, but no replacement for the shower gel I had used. There was a lot of loud persistent mechanical noise coming from the elevator shaft both nights and I zstruggled to sleep. I called down to reception on the 2nd night around 10pm, but there was no answer. I am sorry I cannot be more positive. I typically stay2 nights a week in Canary Wharf, but given that your corporate room rate for SG is often higher than the Hilton, most of my stays are at the Hilton. I enjoy eating in Bokan, but it’s pricey and cannot do this every night, a few healthier and slightly less expensive choices in the restaurant or room service would be welcome,

nice room, quiet , great view and Bar was nice - food menu could be better and surprised restauarant was closed

Friendly greeting, rapid check-in, comfortable, well-equipped room, quiet, great breakfast and easy check-out. All good, nothing bad.

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A lovely experience, and the staff members was so nice and helpful I will definitely come back

Efficient check-in/-out. Great view from higher floors. Good facilities in room to work. Bed sheets were a bit shabby - had holes in them and felt cheap. There was a strong bad smell coming from the air duct in the bathroom - smelt like sewage when the aircon temp was increased above 22 deg. Breakfast was very good and great view / ambiance.

Very rude person at the reception Restaurant ran out of food at 8PM In-dining room service extremely slow

The hotel is a very agreeable and short walk from Canary Wharf Tube station. The views from the hotel are stunning and the accommodation impeccably clean, spacious and comfortable. I was working during my stay and appreciated the desk and chair, which I was able to work comfortably at for the duration of my stay. The facilities at the hotel are also fabulous. A gorgeous dinning area with a delicious breakfast buffet with views across the city of L. and Thames. The swimming pool is just the right size and I had it to myself most mornings and evenings, it's a little busier in the afternoons. The staff are friendly, professional and made me feel most welcome and taken care of. I highly recommend the hotel and would definitely go back.

I was placed in a substandard room (room 1414) when I arrived (Tue evening, May 10th). Room design, lack of space for clothes, missing kettle and leaking water out of the bathroom, therefore soaking wet carpet even on Wed morning. I understand it was a room for people with disabilities but it was not what I expected based on my previous stay here in 2018. I asked reception to change my room, they said they were fully booked, but I did not feed they were open to look for alternate solutions at all, did not really care. Then Wed morning I went downstairs to complain about the wet carpet and asked again the receptionist (she was a different one) if I could change rooms because I was not sure the lady the night before was actually telling the truth. But she said the same thing, hotel is fully booked but she was some much nicer and willing to help. She said to check back at noon when people checked out. So at noon a third receptionist (also very kind) moved us to the executive floor (31st) to a nice room and from then on it was ok. However my wife wanted to use the spa/wellness but it was being refurbished. Toiletries were not backfilled in the new room and we were out of shower gel but Thu morning so we were using the shampoo...

It was a pleasant stay, it is well located giving beautiful views. The team were friendly. The only problem we encountered was the parking.

The hotel was overall OK, with good food, breakfast and a very impressive view over London, but the room that was assigned to us was particularly in poor condition. There was also a problem with the climate control system, but we were warned about it in advance and compensated in the room rate, and it didn't bother us. But there was a constant smell in the bathroom coming from the plumbing, and it really annoyed us! Also, it was an executive suite, and the prospect of the room says that it will come with bathrobes and slippers, but none was provided. We didn't complain about it because we didn't care for that, but is something that should not happen and it gives the impression that the hotel is complete careless about their guests.

We stay often and have never been disappointed. The staff, the facilities and the food are all first-rate. The breakfast is always worth a mention: a very good choice of' 'healthy' options and of more traditional fare.

Great hotel - excellent bar and service - with friendly, attentive and welcoming staff. Fantastic views of Canary Wharf too! Handy location for London City Airport and docklands. Would strongly recommend it