Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.3/5 3,985 reviews

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,985 reviews

TripAdvisor Rating  4.5/5  1,740 reviews


TripAdvisor rating 3.0/5

_confused_badger_ Business - TripAdvisor review

Expensive hotel due to location. The room was small and very cold on arrival and it took a long time to warm up. Although there was tea / coffee facilities there wasn’t any milk. The bathroom smelt faintly like cigarettes and only had hand wash, no other toiletries which was frustrating as I hadn’t packed any. Breakfast ok with good views. Underwhelming stay and wouldn’t stay again.

Room serivice

TripAdvisor rating 5.0/5

Sebastian Flori... T TripAdvisor review

Room service was awesome, Rebeka was the best! Quick, on time, accommodating. Totally recommend and will most def come again! All in all, the hotel is good, great staff, nice pool. Gym could be better equipped but aside from that everything was fine.

Well located

Customer review rating 5.0/5

Vicky H. Couples - Confirmed reviews ALL

I wish I knew the name of the man on reception who checked us in but he was very attentive and gave excellent service. The room and hotel facilities are great.

Dear Vicky and Daniel, We are so happy to hear that you had a good time with us. Thanks so much for giving a shout out to our amazing Teone, he is thrilled to hear your comments. Come back anytime - we'd love to have you back. See you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an…

Well located and comfortable

Customer review rating 4.0/5

Mk Friends - Confirmed reviews ALL

Comfortable room, ready when we arrived early, but had to wait for the beds to be twinned as this was not done, despite booking a twin room. Breakfast was very good with plenty of choice, but need more coffee making facilities as always a queue during service.

Dear Marina, Thank you so much for your review, we are glad you had a good stay with us. Sorry about the wait for preparing your beds, this has been addressed. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an…

Little interest in guests

TripAdvisor rating 3.0/5

Doswiadczony Couples - TripAdvisor review

Hotel located theoretically far from city centre, but within ca. half an hour you can get there. We got upgraded two levels from base room to executive as Diamond member of All (slightly disappointed as previous time it was to junior suite). View from the room is great, this is why we returned. Unfortunately hotel does not make guests much welcome. I don’t recall last time that Accor hotel refused payment at checkout and required it at checkin. Also majority of hotels open account without pre-authorisation (at least for Platinum+ guests). Usually more expensive (not only) Accor hotels offer cocktails for welcome voucher. This hotel unfortunately not. Breakfast is very disappointing. Even for London 28 GBP is expensive at the hotel. It gets you quite basic buffett, with many items requiring high surcharge (8 GBP for porridge, 13 GBP for omelette). Fortunately as Diamond we got free bf on weekend, but we needed to ask as it was not noted at printout for bf room staff (at checkin they had no clue how it is handled). As comparison we stayed later at Hilton close to city centre with bf at 20 GBP. Eggs Benedict, omelette etc. require just 3 GBP surcharge. And for Hilton Honors members it was waived. Also very surprising for London hotel, at the bar not a single beer/cider on tap. The pool is good, and usually not overcrowded. It would be good however to have more chairs, there are just two. Something cool first time I saw is umbrella station (picture attached). You use card to rent it (2 GBP fee), if you don’t return it you are charged 20 GBP. Great use of cards, solving problem of not returned items. To show how hotel disregards guests for unknown reason they send survey after the stay. And then ignore a reply. Definitely not going back there.

Thank you for your review and of course I am sorry we disappointed you. The room upgrade is subject to availability and we always try to offer Suites to our Diamond members however quite often especially at the weekends they are already booked. In the UK the policy is to take a pre-authorisation or payment on arrival. Our breakfast is £25.00 and is in line with the majority of our competitors and the A La Carte option is mainly for our guests that want something lighter and not the full buffet. I am glad you liked our new sustainable umberella's, I will let the company know that we did it through your positive feedback. I have recently ordered some new furniture for the pool area which should be with us shortly. I am so sorry to hear that you will not return :(. If you do decide to give us another chance, please do not hesitate to contact me directly on and I will personally look after your reservation. Kind regards Jacqui McMillan General Manager

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Other web-users rate our hotel

  • 1,184 reviews 9.1/10 Location
  • 3,167 reviews 7.7/10 Room
  • 2,395 reviews 8.1/10 Service
  • 36 reviews 6.6/10 WiFi
  • 1,171 reviews 5.2/10 Cleanliness
  • 1,034 reviews 7.2/10 Breakfast
  • 908 reviews 7.2/10 Amenities
  • 551 reviews 8.9/10 Vibe

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