Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,243 reviews

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Novotel London Canary Wharf - Image 1
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,243 reviews

TripAdvisor Rating  4.5/5  1,985 reviews

Certificate of excellence 2024

comfortable

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

On the whole, the room is clean and comfortable. However, closure of the room door is extremely loud and noisy. There is often a long wait to be seated for breakfast, which is not satisfacfory.

Dear Elaine, Thank you for your feedback. We're glad you found the room clean and comfortable, but we apologise for the noise from the door and the wait times for breakfast. Your comments will be addressed with our team to enhance the guest experience. Warm regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Good location, great food and even better staff

Customer review rating 5.0/5

Rachel Business - Confirmed reviews ALL

Stayed for a conference for 5 nights. Rado who was working on reception made me feel really welcome and well looked after throughout my stay. Bed was very comfortable, room was clean with everything I needed included. My room was very quiet even though it was located directly outside of the lift and the hotel was busy. Hotel restaurant food was great and so was the room service. Very happy with my stay.

Dear Rachel, Thank you for your wonderful review! We're thrilled to hear that Rado made you feel so welcome and that you had a comfortable and quiet stay, even during a busy period. It's great to know that you enjoyed the food in our restaurant and room service as well. We look forward to welcoming you back soon! Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Amazing Stay!

Customer review rating 4.5/5

Miss K. L. Friends - Confirmed reviews ALL

The Two night stay was everything I could have asked for! Went over carnival weekend to have a mix of relaxation and party and it was just what I needed. We made good use of the amenities, and we received a free upgrade as it was my friend’s birthday! I couldn’t ask for more!! I would say the service could have been a little better we went swimming and it took forever for the fresh towels to come through in the changing room. We went to ask reception, even tried calling and there was no response.. due to this, we ended up spending our whole pool time towelless.

Dear Kadeliah, Thank you for choosing Novotel London Canary Wharf for your special weekend! We're thrilled to hear your stay was everything you hoped for, and that the birthday upgrade added a special touch. We appreciate your feedback regarding the towel service at the pool and will certainly address this to ensure it doesn’t happen again. We hope to welcome you back for another fantastic stay soon! Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Decent, once check-in issues sorted

Customer review rating 2.5/5

Sharif Families - Confirmed reviews ALL

Hotel policy of requiring ID for both the person checking in and the child was not shared at the point of booking (booking made through dayuse website). The receptionist was very blunt in refusing to help with checking in because of the lack of ID for my daughter, which resulted in me spending the next 45mins trying to contact family to send over a picture of her passport. It was only when I approached another receptionist and the hotel manager on duty at the time that we were able to discuss the matter amicably and find a resolution which enabled me to check in. I am grateful for their help, but the first receptionist needs training on her customer service skills. She was incredibly poor. The rest of the hotel was great, facilities were clean, room was spacious and easy to get to. I did have an issue where the key card stopped working a couple of times in the few hours I was there but it was sorted relatively quickly.

Dear Sharif, Thank you for sharing your experience. We’re glad to hear that, after the initial check-in issues, your stay was enjoyable, and we appreciate your positive feedback on our facilities. We will address the need for improved communication and customer service training with the team to avoid similar frustrations in the future. We’re also happy to hear that the matter was resolved by our manager and that the key card issue was handled swiftly. We hope to welcome you back for a smoother stay next time! Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Wonderful as always.

Customer review rating 4.5/5

Mr C. T. Business - Confirmed reviews ALL

As usual brilliant welcoming and helpful staff and location, wonderful hotel and very much my go to in London for work and leisure. Exec suite 3303 could do with a new or upgraded mattress and the wet room has a minor drainage problem. Shower taken on day one and it was wet (puddles) for two days near the sink and toilet area. A new mattress would be a good fix as it was very uncomfortable and also noisy if you roll over. Please see this as constructive as I’ve personally stayed in many of the suites here and in my opinion was not up to the usual extremely high standards you set. I will look forward to staying with you again. Mr C. T..

Dear Chris, Thank you for your continued trust and kind words! We appreciate your constructive feedback regarding the mattress and drainage issue in the suite. Rest assured, we will look into these matters to ensure the usual high standards are maintained. It’s wonderful to know that our staff and location continue to make your stays enjoyable, and we look forward to welcoming you back soon! Warm regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

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Other web-users rate our hotel

  • 1,414 reviews 9.2/10 Location
  • 3,184 reviews 8/10 Room
  • 2,529 reviews 8.1/10 Service
  • 35 reviews 6.7/10 WiFi
  • 1,150 reviews 6.1/10 Cleanliness
  • 1,096 reviews 7.3/10 Breakfast
  • 890 reviews 7.1/10 Amenities
  • 560 reviews 8.8/10 Vibe

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