Novotel London Canary Wharf 4 stars

Expensive hotel due to location. The room was small and very cold on arrival and it took a long time to warm up. Although there was tea / coffee facilities there wasn’t any milk. The bathroom smelt faintly like cigarettes and only had hand wash, no other toiletries which was frustrating as I hadn’t packed any. Breakfast ok with good views. Underwhelming stay and wouldn’t stay again.

Room service was awesome, Rebeka was the best! Quick, on time, accommodating. Totally recommend and will most def come again! All in all, the hotel is good, great staff, nice pool. Gym could be better equipped but aside from that everything was fine.

I wish I knew the name of the man on reception who checked us in but he was very attentive and gave excellent service. The room and hotel facilities are great.

Comfortable room, ready when we arrived early, but had to wait for the beds to be twinned as this was not done, despite booking a twin room. Breakfast was very good with plenty of choice, but need more coffee making facilities as always a queue during service.

Hotel located theoretically far from city centre, but within ca. half an hour you can get there. We got upgraded two levels from base room to executive as Diamond member of All (slightly disappointed as previous time it was to junior suite). View from the room is great, this is why we returned. Unfortunately hotel does not make guests much welcome. I don’t recall last time that Accor hotel refused payment at checkout and required it at checkin. Also majority of hotels open account without pre-authorisation (at least for Platinum+ guests). Usually more expensive (not only) Accor hotels offer cocktails for welcome voucher. This hotel unfortunately not. Breakfast is very disappointing. Even for London 28 GBP is expensive at the hotel. It gets you quite basic buffett, with many items requiring high surcharge (8 GBP for porridge, 13 GBP for omelette). Fortunately as Diamond we got free bf on weekend, but we needed to ask as it was not noted at printout for bf room staff (at checkin they had no clue how it is handled). As comparison we stayed later at Hilton close to city centre with bf at 20 GBP. Eggs Benedict, omelette etc. require just 3 GBP surcharge. And for Hilton Honors members it was waived. Also very surprising for London hotel, at the bar not a single beer/cider on tap. The pool is good, and usually not overcrowded. It would be good however to have more chairs, there are just two. Something cool first time I saw is umbrella station (picture attached). You use card to rent it (2 GBP fee), if you don’t return it you are charged 20 GBP. Great use of cards, solving problem of not returned items. To show how hotel disregards guests for unknown reason they send survey after the stay. And then ignore a reply. Definitely not going back there.