Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,959 reviews

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Novotel London Canary Wharf - Image 1
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room

Photo out of - Superior Twin Room

Bespoke designer interiors and latest advanced technology enabled rooms with 55inch HDTV and high speed WiFi. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel. Located between the 4th and 27th floor.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Perfect for families, this room features a double bed and a single sofa bed, comfortably accommodating up to 2 adults and 1 child. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

See availabilities

Located on the higher levels of the hotel, enjoy a unique package including a full range of Novotel amenities, plus bathrobe and slippers.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed. Located between the 4th and 35th floor

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Located on levels 33 to 35, you will a separated living area, full range of Novotel amenities, bathrobe and slippers.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Terrace Suite

Photo out of - Executive Terrace Suite

This individual terrace Suite is located on the 8th floor with an outdoor deck area and luxury freestanding bath is ideal for a special occasion. The Suite includes full range of Novotel amenities, bathrobe and slippers.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 313 rooms
  • 32 rooms for people with reduced mobility
  • 313 non-smoking rooms
  • 39 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Well-being

Swimming Pool

  • Covered
  • On site

Novotel Canary Wharf Gym

  • On site
  • Sauna room
Book

CANARY COFFEE

Photo out of - CANARY COFFEE

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Cooking style
Cafe
Capacity
32
Accessibility
Accessible service
E14 9TP London, United Kingdom
Telephone +44 203530500

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Start your day with a delicious breakfast served in our restaurant, where you can enjoy stunning views over London. From wholesome, healthy options to indulgent treats, our breakfast selection has something for everyone-helping you fuel up for the day

The gym offers high-quality cardio and weight-lifting equipment including treadmill, cross-trainer and exercise bike.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,959 reviews

Customer review rating 5.0/5

Grace D. Families - Confirmed reviews ALL

It is fantastic to hear that you had such a wonderful stay with us, Grace. We are delighted that you loved your room and enjoyed the food, and it is great to know that everything made your visit so enjoyable. We hope to have the pleasure of welcoming you and your family back again very soon. Madi & Novotel London Canary Wharf

Customer review rating 4.0/5

Jess L. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback with us, Jess. We’re pleased to hear that you enjoyed our great location, stunning views, facilities and the helpful service from our reception team. We’re sorry, however, that some aspects of your stay, particularly the condition of the room, missing body lotion and breakfast, did not fully meet your expectations. Your comments are valuable and will be shared with the relevant teams for review and improvement. Our Reception team is available 24/7 should you need any assistance during your stay. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable experience. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

West L. Families - Confirmed reviews ALL

We’re delighted to know you had such a comfortable and enjoyable stay with us. It’s wonderful to hear that you appreciated the spotless room, our facilities and the friendly, professional service from our team. Thank you for your kind feedback, and we look forward to welcoming you and your family back again soon. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Ricky S. Couples - Confirmed reviews ALL

It’s wonderful to hear that you had such a memorable birthday stay, Ricky! We’re delighted that you enjoyed the spacious room, spectacular views, and your experience at Bōkan. Thank you especially for recognising Marina for her warm and attentive service — we’ll be sure to share your kind words with her. We also appreciate your feedback regarding the Wi-Fi and TV connection, and we’ll continue working to improve these areas. We look forward to welcoming you and your partner back again soon! Madi & Novotel London Canary Wharf

Customer review rating 2.0/5

Lynn S. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to hear that you found our hotel lovely and that you were happy with your arrival and check-in experience, cleanliness and Wi-Fi. We are, however, very sorry that your room was not properly prepared for three guests upon arrival, particularly with the sofa bed not being set up and only two sets of towels and cups being provided. We also sincerely regret the discomfort caused by the air conditioning not working during your first night. We understand how frustrating this must have been, especially after contacting Reception several times and being unable to sleep comfortably. While we are pleased that the room became cooler once the air conditioning was reset, we appreciate that this did not make up for the disruption to your first night. Your feedback has been noted and will be shared with the relevant teams, particularly regarding room preparation for families and the follow-up of in-room amenities. We value your feedback as an ALL member and hope that we will have the opportunity to welcome you and your family back and provide a much more comfortable and seamless experience next time. Madi & Novotel London Canary Wharf

It is fantastic to hear that you had such a wonderful stay with us, Grace. We are delighted that you loved your room and enjoyed the food, and it is great to know that everything made your visit so enjoyable. We hope to have the pleasure of welcoming you and your family back again very soon. Madi & Novotel London Canary Wharf

Customer review rating 4.0/5

Jess L. Families - Confirmed reviews ALL

Helpful staff, good facilities and great location. Room was a little tired, the body lotion had run out in the bathroom and the breakfast was only ok.

Thank you for taking the time to share your detailed feedback with us, Jess. We’re pleased to hear that you enjoyed our great location, stunning views, facilities and the helpful service from our reception team. We’re sorry, however, that some aspects of your stay, particularly the condition of the room, missing body lotion and breakfast, did not fully meet your expectations. Your comments are valuable and will be shared with the relevant teams for review and improvement. Our Reception team is available 24/7 should you need any assistance during your stay. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable experience. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

West L. Families - Confirmed reviews ALL

Very comfortable stay, room spotless, facilities were great, the staff were so friendly and very professional

We’re delighted to know you had such a comfortable and enjoyable stay with us. It’s wonderful to hear that you appreciated the spotless room, our facilities and the friendly, professional service from our team. Thank you for your kind feedback, and we look forward to welcoming you and your family back again soon. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Ricky S. Couples - Confirmed reviews ALL

I booked a room for my partner and I for her birthday. 10/10 service from the front desk, Marina was amazing, I called up with a special request and she facilitated perfectly. The room was a good size with amazing views. We also visited Bokan which also had spectacular views, and was reasonably priced considering we were on the 38th Floor. We’ll be back.

It’s wonderful to hear that you had such a memorable birthday stay, Ricky! We’re delighted that you enjoyed the spacious room, spectacular views, and your experience at Bōkan. Thank you especially for recognising Marina for her warm and attentive service — we’ll be sure to share your kind words with her. We also appreciate your feedback regarding the Wi-Fi and TV connection, and we’ll continue working to improve these areas. We look forward to welcoming you and your partner back again soon! Madi & Novotel London Canary Wharf

Customer review rating 2.0/5

Lynn S. Families - Confirmed reviews ALL

Lovely hotel but booked a room for 3 people got to the room and there was one double bed and no sofa bed set up, 2 sets of cups and towels. Air conditioning did not work so the first night we literally did not sleep, we called Reception 3 times eventually got a fan to cool the room down but it was very uncomfortable. Second night was a little better the room cooled down after they re set the air conditioning and it started working but the next day we ran out of tissues and the tea and coffee was not replenished.

Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to hear that you found our hotel lovely and that you were happy with your arrival and check-in experience, cleanliness and Wi-Fi. We are, however, very sorry that your room was not properly prepared for three guests upon arrival, particularly with the sofa bed not being set up and only two sets of towels and cups being provided. We also sincerely regret the discomfort caused by the air conditioning not working during your first night. We understand how frustrating this must have been, especially after contacting Reception several times and being unable to sleep comfortably. While we are pleased that the room became cooler once the air conditioning was reset, we appreciate that this did not make up for the disruption to your first night. Your feedback has been noted and will be shared with the relevant teams, particularly regarding room preparation for families and the follow-up of in-room amenities. We value your feedback as an ALL member and hope that we will have the opportunity to welcome you and your family back and provide a much more comfortable and seamless experience next time. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Justin B. Couples - Confirmed reviews ALL

Clean room, friendly staff and a great location!

It’s wonderful to know you had such a great stay, Justin! We’re delighted that you enjoyed the clean room, friendly service and our convenient location. Thank you for your kind feedback, and we hope to welcome you back to Novotel London Canary Wharf again soon. Madi & Novotel London Canary Wharf

Customer review rating 3.5/5

Ashlea S. Couples - Confirmed reviews ALL

Great stay, comfortable bed, amazing views from the room, restaurant and bar. We stayed on the 31st floor and the views were incredible, the room was spacious and had everything we needed. However, as soon as I walked into the room, greasy hand prints were standing out. There was something splattered on the wooden surround behind the tv and greasy hand prints on the wardrobes and the mirror inside the wardrobe clearly hadn’t been cleaned as it had hand prints and a cloudy sheen to it and the floor had residue of sparkly makeup where someone had previously done their make up. None of the chrome finishes on the tables and table legs had been polished, again finger marks all over. I then turned my attention to the bathroom… the toilet was absolutely fine, no problems, the hand basin tap was tarnished where the incorrect product had been used to clean (most likely toilet cleaner). The shower was unacceptable in my opinion. The over head rainfall shower head was caked in limescale, dust and the metal is now corroding away, there was also black mould forming. There was mould around the hand held attachment and black mould in the grout and sealant and limescale on the plug. Being a professional solo cleaner myself, I found the shower to be shocking for a 4* hotel in Canary Wharf. I can tell you, those overhead shower heads haven’t been cleaned for well over a year looking at the state of them. I live 20 minutes from London so understand the hard water we have, however at the rate of turnover in your rooms where everything should be cleaned at each check out just shows that they haven’t been touched for a very long time (I also have many years experience cleaning Airbnb properties) The cleaners should be spraying something on the mould at least! The grouting also needs specialised attention, it is full of black mould on the wall which has the shower but light grey everywhere else, it stands out like a sore thumb, it is impossible that the cleaners or even their supervisor has missed this. Overall I had a great stay but I felt very let down with the cleanliness of the room. I had noticed at check in that all the light shades in reception have a thick layer of dust on them which didn’t give me much hope for the rooms in the first place. Also the curtains were stained. I would be more than happy to offer my deep cleaning services or even training for your supervisor and cleaning staff. I didn’t feel the need to express my feelings whilst there as even if we would have moved rooms, the next room would be in the same state.

Thank you for sharing such detailed feedback, Ashlea. We’re pleased to hear you enjoyed the spacious room, comfortable bed, incredible views and breakfast, but we are sorry that the cleanliness of the room and bathroom fell below the standard we aim to provide. Your comments regarding the shower, mould, limescale, furnishings and overall attention to detail have been noted and will be shared with our Housekeeping and Maintenance teams for follow-up. We appreciate you bringing these areas to our attention and hope to have the opportunity to provide you with a much improved experience on a future stay. Madi & Novotel London Canary Wharf

Customer review rating 3.0/5

Joanne S. Friends - Confirmed reviews ALL

Location is actually a bit inconvenient with luggage coming from the tube. There was also construction which was annoying trying to sleep. The hotel is clean and has nice amenities. Gym barely had equipment. The free weights were good but no space to do full body workouts. The sauna/pool were nice but closed most of our stay for construction/maintenance. My biggest complaint was the tv. It shows options for casting but it didn’t work and even the listing YouTube channel did not work. Then the cable channels are random and not anything people actually watch. At that point why even have a tv in there. All we did was sleep and use the sauna once. Not really worth the cost.

Thank you for taking the time to share your detailed feedback, Joanne. We’re pleased to hear you found the hotel clean, enjoyed the amenities and had a smooth check-in and check-out experience. We’re sorry that the construction, temporary closure of the pool and sauna, gym facilities, TV and Wi-Fi did not meet your expectations. We also appreciate your comments regarding breakfast and value for money, and we’ll share your feedback with the relevant teams as we continue to improve our facilities and services. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Katariina J. Families - Confirmed reviews ALL

This was our third time staying at Novotel Canary Whatf and what a pleasure it was! The executive room had great views and amenities and the dinner and breakfast on the 38th were fabulous with a view to die for. We will definitely be back!

It’s wonderful to welcome you back for your third stay with us! Katarina. We’re delighted to hear you enjoyed your executive room, the excellent breakfast and dinner, and the beautiful views from the 38th floor. We’re also pleased that our breakfast team made such a positive impression. We truly appreciate your continued support and look forward to welcoming you back again soon. Madi & Novotel London Canary Wharf

Customer review rating 4.0/5

Lisa W. Families - Confirmed reviews ALL

Overnight visit to catch Ariana Grande concert at the O2.. brilliant location, only 1 stop away on the tube and close to the station , shopping mall , restaurants, bars etc.. the view from the room was spectacular and I have to mention the staff.. they were all really lovely and welcoming! Bit disappointed with the Full English, just the QUALITY of the products wasn't great.. but overall a nice stay!

Thank you for your feedback, Lisa. We’re delighted you enjoyed our convenient location, spectacular views and the warm welcome from our team. We’re sorry the Full English breakfast did not meet your expectations, particularly the quality of the bacon and sausages and the lack of gluten-free options. We also appreciate your comment regarding the carpets and will share this with the relevant team. We hope to welcome you back for an even better stay. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Tristan P. Couples - Confirmed reviews ALL

We stayed here when attending a concert at the O2 - the hotel is fantastically located for this, a short walk from Canary Wharf station and one stop to the venue. The rooms are comfortable (and the showers are fantastic) and the staff were great. I really appreciated them surprising my partner with a birthday card and some popcorn, it was a lovely touch! I’d definitely stay again. Rachel on the front desk was lovely and gave a really warm welcome.

Thank you for your wonderful feedback, Tristan! We’re delighted you enjoyed our convenient location, comfortable rooms and fantastic showers. It’s lovely to hear that the birthday surprise was a special touch, and we’ll be sure to share your kind words with Rachel. We look forward to welcoming you and your partner back again soon! Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Janine F. Families - Confirmed reviews ALL

Check in was excellent akif looked after us and gave us loads of Information hotel room was lovely and spacious and very modern.Roof top bar was fantastic with amazing views

It’s wonderful to hear you had such a memorable stay with us. We’re delighted you enjoyed the warm welcome and helpful information provided by Akif, as well as your spacious, modern room. It’s also great to know you enjoyed the rooftop bar and its amazing views. We’ll be sure to share your kind words with Akif, and we hope to welcome you and your family back again soon. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Irene B. Families - Confirmed reviews ALL

Pleasant ans welcoming staff, lovely clean and comfortable room and close to tube

It’s lovely to hear you had such a comfortable and enjoyable stay with us, Irene. We’re delighted you appreciated the warm welcome from our team, your clean and comfortable room, and our convenient location close to the tube. We also appreciate your feedback regarding the Wi-Fi and will share this with the relevant team. We hope to welcome you and your family back again soon. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Scott M. Couples - Confirmed reviews ALL

We stayed at the Novotel midway through August for one night. We got there early and they had a bag check in so we didn't have to walk our luggage around London everywhere. The room was clean and the bed was comfortable. There was a hair dryer, ironing board and an iron. You could keep your valuables safe in the safe they had aswell. It is well located next to the station in Canary Wharf. Will 100% stay here again. 😊

It’s great to hear you had such a comfortable and convenient stay with us, Scott. We’re pleased you appreciated the clean room, comfortable bed, in-room facilities and our convenient location next to Canary Wharf station. We’re also glad our luggage storage made your arrival easier. We look forward to welcoming you back for another stay soon. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Gary H. Solo - Confirmed reviews ALL

One night stay, lovely big room with lots of light and a superb bathroom. Didn’t try restaurant or roof top bar but will be back in future. Reception staff very friendly and welcoming.

Thank you for your wonderful feedback and perfect rating, Gary. We’re delighted you enjoyed your spacious, bright room, superb bathroom and our convenient location. It’s also lovely to hear that our reception team made you feel so welcome. We look forward to welcoming you back and hope you’ll have the chance to enjoy our restaurant and rooftop bar next time. Madi & Novotel London Canary Wharf

Customer review rating 5.0/5

Hannan S. Friends - Confirmed reviews ALL

very good

Thank you for your lovely feedback! Hannan. We’re delighted to hear you had a very good stay and enjoyed your overall experience with us. We truly appreciate your recommendation and hope to welcome you back to Novotel London Canary Wharf soon. Madi & Novotel London Canary Wharf

Customer review rating 1.5/5

Kieran H. Couples - Confirmed reviews ALL

We had high expectations for this hotel. However when we entered our room you hit with a really strong unpleasant smell of smelt of stagnant water? Unsure what this was from. There was also a large stain on the carpet on the right side of the bed which made the place feel and smell dirty. We also were disappointed by the spa. No clean towels. No beds to sit on around the pool. To get in and out the sauna. The Changng rooms were filthy. We stayed for 2 nights and every time we wanting to go up in the lift the card would stop working so we’d have to wait in the queue at reception to get it re fobbed

Thank you for sharing your feedback, Kieran. I’m sorry to hear that your stay fell short of expectations, particularly with the unpleasant room smell, carpet stain, cleanliness of the pool and changing rooms, lack of towels and seating, and repeated key card issues. Please contact us directly before your next visit, and we will do our best to ensure a much more comfortable stay. Madi & Novotel London Canary Wharf

Customer review rating 4.5/5

Michala V. Business - Confirmed reviews ALL

friendly staff. clean and comfortable rooms

Thank you for your feedback, Michala! We’re pleased to hear you enjoyed the friendly service and found your room clean and comfortable. We appreciate your comment regarding the Wi-Fi speed and hope to welcome you back again soon. Madi & Novotel London Canary Wharf

Customer review rating 4.5/5

Riham E. Families - Confirmed reviews ALL

Hotel is located 5 minutes walk from Canary Wharf underground. The area outside is safe and clean and contemporary with many cafes and restaurants around (with a few Halal options too). The Walk around the hotel is quite pleasant, with easy access to bikes to rent. The beds were comfy, the fridge was convenient with daily water supply. the kettle in the room was handy. TV only had channels no Netflix or YouTube etc. The AC was nice and cool. The water pressure was weak. The shower had a foggy glass partition which might be inconvenient for friends or families with older children. The staff were very friendly. The restaurant had lovely views, and the breakfast had a lot of variety (the halal options were chicken sausages only), but a bit pricy to book on the day (£25) The Sauna was a pleasant addition, after a long day of walking. Overall, it was a positive experience for us :)

Thank you for your feedback, Riham! We’re delighted you enjoyed our convenient location, comfortable rooms, friendly team, breakfast variety and sauna. We also appreciate your helpful comments regarding the TV, water pressure, shower and breakfast pricing, which we’ll share with the relevant teams. We hope to welcome you and your family back again soon. Madi & Novotel London Canary Wharf

Customer review rating 4.5/5

Catherine F. Business - Confirmed reviews ALL

stay was extremely pleasant - however I do think some of these carpets need a carpet cleaner

Thank you for your feedback, Catherine! We’re pleased to hear you had a pleasant stay and enjoyed the beautiful views and friendly service. We appreciate your comments regarding the carpets and will share them with the relevant team for review. We hope to welcome you back again soon. Madi & Novotel London Canary Wharf

Other web-users rate our hotel

  • 1,543 reviews 9.5/10 Location
  • 3,265 reviews 7.6/10 Room
  • 2,741 reviews 8.2/10 Service
  • 38 reviews 4.6/10 WiFi
  • 1,118 reviews 5.9/10 Cleanliness
  • 882 reviews 7.5/10 Breakfast
  • 435 reviews 5.4/10 Value
  • 368 reviews 6.9/10 Pool

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