Novotel London Canary Wharf Hotel 4 stars

TripAdvisor rating 4.5/5 1,301 reviews
Novotel London Canary Wharf
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+ 22 Services
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Room 1

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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Advantage 2

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   135 D3 D7 MARSH WALL

  • SUBWAY :   DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Double Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Accessible Superior Twin Room

  • Max. number of persons: 2
  • Area: From 25

Accessible Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 25

Accessible Executive Room

  • Max. number of persons: 2
  • Area: From 25

Studio Suite

  • Max. number of persons: 2
  • Area: From 40
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Executive Terrace Suite

  • Max. number of persons: 2
  • Area: From 50
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BOKAN 37

Type of cuisine: International

Photo non contractuelle / Strictly non binding

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LECLUB LOUNGE

Photo non contractuelle / Strictly non binding

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Photo non contractuelle / Strictly non binding

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Photo non contractuelle / Strictly non binding

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,008 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,301 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good

Customer review rating 4.5/5

Ann L. Families - 28/11/2019 Confirmed reviews ALL

Staff were excellent, in all areas. The only one problem we had was the towel rail on the bathroom door which kept coming off and once landed on my feet. But I enjoyed my stay and would recommend to other people.

Dear Ann, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Really lovely

Customer review rating 4.5/5

Catherine Couples - 28/11/2019 Confirmed reviews ALL

Was offered a complimentary upgrade which was amazing and really pushed the stay to exceed any expectations. Facilities were great and all staff were lovely and attentive all the way through. Couldn’t recommend more!

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Nice Stay in Good Location

Customer review rating 4.5/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

Very good. Room nice, amazing views, good location.

Dear Alannagh, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Above and beyond expectations

Customer review rating 4.5/5

Tom C. Couples - 28/11/2019 Confirmed reviews ALL

The room was booked for a weekend stay in London to celebrate my girlfriends birthday. I informed the staff of this via the comments box on the booking form, and the hospitality went above and beyond to make it a special weekend. On arrival we were informed that we'd been given a room on the top floor with a view of the London skyline, and that everything in the room would be complimentary, in addition to two drinks tokens for the BOKAN roof bar. They also wrote a lovely card and left it in the room. This was all unexpected and made the whole experience that little bit more special. Facilities were incredible, we made good use of the pool and saunarium. The room was gorgeous, up to the stylish and high quality finish I've come to expect from the hotels in the Accor group. Couldn't fault anything from our visit.

Dear Tom , We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you choosed us for your girlfriend birthday and we made it ! Feel free to come back for another special occasion we will be delighted to assist you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Very good and convenient hotel

Customer review rating 4.5/5

Marta Friends - 27/11/2019 Confirmed reviews ALL

Hotel was clean, room was big enough for two people with suitcases, very good breakfast (although quite busy on weekends), awesome views from the room and breakfast room located on 38th floor, convenient access to underground.

Dear Marta, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

A lovely Anniversary

Customer review rating 4.5/5

Sabrina O. Couples - 27/11/2019 Confirmed reviews ALL

Our stay was lovely, check in was very speedy although it felt a bit untidy with cables and laptops on the desk rather than a proper set up but the guy that greeted us was efficient and quick. Our room was great, we had a stunning view of the London skyline and we arrived to a card from the GM and a chocolate bar to congratulate us on our anniversary which was very thoughtful. The bedroom quality was good however there did seem to be a slight leak in the bathroom by the toilet and the chair in the bedroom had stains on it. There was no hair conditioner which was disappointing and it would have been good to have a dressing gown to use when visiting the pool areas in the basement. Also the hairdryer was truly rubbish so I would recommend bringing your own. The pool area was really lovely and so nice to have in central London, the sauna was great too. I would recommend they put a water fountain on poolside as after using the sauna you do need a drink. The bar and breakfast were fantastic and we had a really lovely time. Breakfast was an amazing spread and we could have sat there for ages, service was really efficient and we didnt have to wait for long for a table even though it was busy. Overall it was a fantastic stay and good value for money and we would definitely come again.

Dear Sabrina O., Bonjour! We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are so happy you enjoyed your anniversary with us! Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great

Customer review rating 4.5/5

User Business - 27/11/2019 Confirmed reviews ALL

Wonderful views Good advocado breakfast

Dear Marta Lopez, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Jerome Leuliette Assistant Front Office Manager

Pleasant stay

Customer review rating 4.5/5

Td Business - 26/11/2019 Confirmed reviews ALL

The hotel was new, impressive and comfortable. Not entirely sure why anyone thought having glass walls to the bathroom was a good idea (even though you can press a button to make them opaque-ish). Restaurant for breakfast was very impressive.

Dear Tania, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

The worst welcome eveer

Customer review rating 4.5/5

Lyes D. Business - 26/11/2019 Confirmed reviews ALL

The staff was not helpful and not client oriented Definitely not going to stay there anymore.

Dear Lyes D., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry to hear that you found our staff unhelpful, and I am wondering if you are getting back to our survey in regards of the stay of last week, where you have been complimentary upgraded to a Deluxe room or if you are getting back to us following the fact we were unable to accommodate you in a superior room matching with your request for high floor last night. Best regards, Jerome Leuliette Assistant Front Office Manager

Not as Expected as All

Customer review rating 4.5/5

T. M. Business - 26/11/2019 Confirmed reviews ALL

I had many issues with the hotel from reservation, check-in and check-out. I were there for business trips & I won’t go back to this hotel again. There are pretty hotels in Canary Wharf. I only can say VERY DISAPPOINTED!

Dear Thithiwat M., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am very surprised by your comment because I had the chance to meet you on couple occasions during your 5 nights stay and when asking you how you were and how you were with your stay you always replied positively. I will be pleased if you can contact me directly as I would like to understand and receive more details.My email fr… I am looking forward to hearing from you. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Nice surprise at Novotel London

Customer review rating 4.5/5

Duc L. Couples - 26/11/2019 Confirmed reviews ALL

My recent stay at Novotel was a very nice surprise. Apart from being upgraded to a more superior room and having an extended checkout time, I was also very pleased with the service that I got at the hotel, particularly regarding the support I received on a slight hiccup I encountered. I ordered the chocolate-glazed strawberries for the room beforehand, and though was assured multiple times that they'd be available at the late time of check-in, was then informed that they were indeed not available. One of the staff, whom I unfortunately did not get her name, assisted me very attentively and provided me with different options, and in the end went out of her way to assist me and my partner, which I am extremely grateful for. Thank you very much for making our stay special, and I hope to return to the hotel very soon.

Dear Minh Duc L., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great stay

Customer review rating 4.5/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Great stay in this cool hotel with perfect views and a very nice breakfast.

Dear Julien, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Excellent stay as always

Customer review rating 4.5/5

Lynn B. Business - 26/11/2019 Confirmed reviews ALL

I stay monthly for work, but feel like I have a second home! Friendly and helpful welcome, funky, comfortable rooms and great service.

Dear Lynn, Thank you so much for your comment and for being so Loyal to us! Always a royal pleasure to look after our regular guest! Hope to see you again soon Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great stay

Customer review rating 4.5/5

Anna Business - 26/11/2019 Confirmed reviews ALL

Comfortable, amazing view from room, wonderful breakfast choice

Dear Anna, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Fantastic

Customer review rating 4.5/5

George A. Couples - 26/11/2019 Confirmed reviews ALL

Very pleased with the stay, we will be back Upgraded to Exec room, excellent views right across London Comfortable bed, excellent shower, free minibar Room cleaned to a good standard Very quiet, good insulation in the room Heating efficient and worked with no issues Bar excellent, a view you would normally pay for!

Dear George, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Lovely hotel and staff - very accommodating

Customer review rating 4.5/5

T. Couples - 25/11/2019 Confirmed reviews ALL

The hotel is very clean and in an excellent location. The hotel staff are lovely and the facilities are good.

Dear Zhane, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Overall Excellence

Customer review rating 4.5/5

Miriam C. Business - 25/11/2019 Confirmed reviews ALL

Excellent room with a view -- excellent breakfast and dinner (although the latter is expensive).

Dear Miriam, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Decent

Customer review rating 4.5/5

Anurag Business - 25/11/2019 Confirmed reviews ALL

IT was fine

Dear Anurag, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Overall experience

Customer review rating 4.5/5

Ma… Business - 25/11/2019 Confirmed reviews ALL

Room provided had a good view, cleaning schedule was consistent Reception staff could have been more accommodating upon check-in, the bathroom sink was clogged

Dear Marisol, Bonjour! We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Mr

Customer review rating 4.5/5

Dion A. Business - 25/11/2019 Confirmed reviews ALL

The accommodation was great, the staff were exceptional and the location was perfect.

Dear Dion, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA
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