Novotel London Canary Wharf Hotel 4 stars

Customer review rating 4.5/5 11,186 reviews

ALLSAFE approved hotel

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Novotel London Canary Wharf
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+ 22 Services

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Check-in from 14h00

Check out up to 12h00

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Double Room with City View

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Coffee/tea making facilities

Superior Twin Room with City View

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Coffee/tea making facilities

Executive Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Accessible Superior Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

BOKAN 37

Type of cuisine: International

BOKAN Restaurant, Bar & Roof terrace - Due to high demand, we highly recommend to make a reservation on weekends and special dates of the year to guarantee a spot in our popular venue. Book your table now on www.bokanlondon.co.uk

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Non contractual photo

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit http://bokanlondon.co.uk/

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Non contractual photo

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit http://bokanlondon.co.uk/

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,186 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,429 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent all round

Customer review rating 4.5/5

I G. Couples - 21/12/2020 Confirmed reviews ALL

Efficient and friendly check-in, nice clean and contemporary decor and quick elevators. Executive suites offer excellent City views and are generously proportioned. The restaurant and bar is really good too but can get busy (despite Covid). If you're staying or working in Canary Wharf, this is an excellent choice.

Okay stay

Customer review rating 3.5/5

Anonymous Couples - 21/12/2020 Confirmed reviews ALL

The stay itself was lovely and all the staff were very friendly and we were kindly even upgraded to a city view room because it was my partner's birthday. after checking out however we wanted to grab some lunch and asked the hotel staff if we could leave our bags behind concierge and they declined because of social distancing reasons. this didn't quite add up and we had to cut our day short, it was an inconvenience and a disappointing end to the stay but all in all everything else was lovely.

Nice stay but not as good as last time

Customer review rating 3.5/5

Kgalvin Couples - 20/12/2020 Confirmed reviews ALL

We stayed as part of our last treat before our baby arrived; we had previously stayed 3 years ago for a birthday and loved it so wanted to return. When we arrived we were greeted warmly by nice staff. The room was lovely with great views. We were disappointed to see no welcome treat in the room like last time, despite the fact we had let them know in advance - maybe due to covid? no water in room either which was disappointing for a 4 star. Breakfast was average which was disappointing as last time we really enjoyed it - the stuff at the chef's station was cold. Had to ask for extra tea as was poured half a cup. Lots of getting up and down to ask for staff's help.

Great stay

Customer review rating 4.0/5

Oli Couples - 20/12/2020 Confirmed reviews ALL

Hotel staff were really friendly and happy to help. Hotel room was clean, modern and spacious. The breakfast in the morning was great and the restaurant has amazing food, service and spectacular views.

Amazing room view

Customer review rating 4.0/5

Franci Couples - 20/12/2020 Confirmed reviews ALL

Very welcoming reception staff! Thanks Sara! Amazing room view on London skyscrapers! Comfortable bed and large shower! The room looked quite clean except few stains on the carpet and a chair. However I will definitely rate my staying in Novotel as a positive experience. Lovely bar on the rooftop. Good position to take the jubilee line and DLR. Thanks

Awesome staff and great city view rooms

Customer review rating 5.0/5

Cm Solo - 18/12/2020 Confirmed reviews ALL

I had a great stay thanks to extremely kind and helpful staff. The city room view is breath taking, particularly from the executive floor. Not mind blown by the (food related) service at BOKAN, the restaurant-bar on top, but the view is stunning and definitely worth a visit at least for a drink.

Cleaning should be improved

Customer review rating 3.5/5

Moz Solo - 17/12/2020 Confirmed reviews ALL

Due to COVID, I decided to bring my own antibacterial wipes and I’m so glad that I did because the phone in the room was so dusty. The long sofa chair had stains so I decided to wipe it and the dirt that came out was absolutely disgusting. Under the sofa chair there was a plastic cup and popcorn left from the previous guest Yes this was a bit disappointing but I would stay at the Novotel again.

Wonderful experience!

Customer review rating 4.5/5

Tommy Couples - 16/12/2020 Confirmed reviews ALL

Really Friendly staff. The suite was perfect for my needs. I would highly recommend this Novatel branch to anyone looking for a good hotel to rest in.

Dear Tu, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Birthday weekend

Customer review rating 5.0/5

Neela L. Couples - 16/12/2020 Confirmed reviews ALL

Regardless of Covid 19, we always enjoy our stay as staff are always welcoming . Jerome ensured that we were upgraded to a suite. To us this hotel is home. Although there were restrictions, we were well looked after in the restaurant, room service, housekeeping and at the reception.

Dear Neela, Thank you so much for another great review. We are so happy to hear that we are your home away from home We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Amazing Hotel - Lovely Staff

Customer review rating 5.0/5

Anonymous Friends - 15/12/2020 Confirmed reviews ALL

Myself and a friend booked this hotel to celebrate and unwind from the hardship of 2020. The hotel is stunning and the rooms are beautiful. We were lucky enough to have a city view room and a room with a bath which again, was outstanding. Thank you to the amazing staff for being so accommodating. I will be visiting again.

Dear Madison, Thank you so much for your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Clean Condition, Helpful Staff, Nice Rooms

Customer review rating 5.0/5

Joel Couples - 15/12/2020 Confirmed reviews ALL

Stay was pleasant, the staff were engaging and helpful, the rooms were in mint condition. Good atmosphere.

Dear Joel, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Jerome Leuliette Reception Manager

Wonderful stay

Customer review rating 5.0/5

Greg Business - 15/12/2020 Confirmed reviews ALL

The staff and meals were on point

Dear Gregory A., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome Leuliette Reception Manager

Good stay some negatives

Customer review rating 4.0/5

Dominick R. Couples - 14/12/2020 Confirmed reviews ALL

Very nice hotel, room, view. We found a bag with half a bottle of alcohol left in the room from a previous guest I left my charger in a plug in the room but your team were unable to locate it

Dear Dominick R., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome Leuliette Reception Manager

Good stay

Customer review rating 4.0/5

Osari A. Couples - 14/12/2020 Confirmed reviews ALL

Very comfortable stay, great views too

Dear Osari, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I look forward to sharing your scores with our team and we hope to welcome you back again soon. Warm regards, INES COSTA Duty Manager

Excellent customer service

Customer review rating 4.5/5

Anonymous Business - 13/12/2020 Confirmed reviews ALL

Had 2 problems 1 the door wouldn’t lock but that got immediately sorted out with the reception coming up and taking us to a new room straight away and there was a confusion with the breakfast times but the gentleman at the restaurant sorted that out straight away too.

Dear Ahad, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am happy to hear that all the issues that were raised with our staff were fixed in a timely and promtly manner and this made your stay great! Thank you for choosing us as your home away from home and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

Another enjoyable short break

Customer review rating 5.0/5

Regl Couples - 12/12/2020 Confirmed reviews ALL

This hotel exudes quality at every turn. The Facilities, the Staff and the Food are all excellent.

Dear Reg L., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback from you. As always, we look forward to seeing you again soon. Sincerely, Ines Costa Duty Manager

Good customer service and nice rooms with nice view

Customer review rating 5.0/5

Jaye J. Couples - 09/12/2020 Confirmed reviews ALL

Good custormer service staff friendly helpful and generally good at what they do enjoy my experience and will be coming again and again. Execute rooms nice layout good size

Dear Jaye, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager
Customer review rating 4.5/5

Margaret Families - 08/12/2020 Confirmed reviews ALL

Excellent service from staff, especially on reception and we much appreciated the extra touches to make a birthday weekend special.

Dear Margie, Thank you so much for your your review and for rating us so high. We are glad to hear that we have made your birthday celebration even more special. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Nice view, shame about the shabby room and noise levels

Customer review rating 1.5/5

Pk Couples - 08/12/2020 Confirmed reviews ALL

Booked for a exec room, was put in room 2906, had stains on corners of room, un ironed shabby sofa cover with stains also. Could hear the person upstairs stomping around until 2am. Could hear toilet flushing and bathroom noises. Bad 30th birthday celebration. However our 3 course meal at Bokan was nice. Room was a let down

Dear Priya, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Rooms Division Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Surreal

Customer review rating 5.0/5

Anonymous Couples - 08/12/2020 Confirmed reviews ALL

Booked the double room with city view and was so amazed by it. stayed with my boyfriend and we both felt like it was a dream

Dear S., Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, Ines Costa Duty Manager

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