Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,664 reviews

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Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BOKAN 37

BOKAN Restaurant, Bar & Roof terrace - Due to high demand, we highly recommend to make a reservation on weekends and special dates of the year to guarantee a spot in our popular venue. Book your table now on www.bokanlondon.co.uk.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,664 reviews

TripAdvisor Rating  4.4/5  2,366 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Aleena H. Couples - Confirmed reviews ALL

Staff not helpful and don’t have time I was waiting outside in my wet clothes from the pool as my keycard stopped working I had to go downstairs wet and my partner was waiting outside our door shivering

Customer review rating 5.0/5

Rebecca T. Families - Confirmed reviews ALL

Lady welcoming us and checking us in was warm and helpful. She represented you very well. Happy with rooms - they had a great view of Tower Bridge and the Shard. See through toilet glass was a bit weird as ours viewed the toilet!

Dear Rebecca, We’re so pleased you enjoyed your room with the amazing views and felt warmly welcomed by our reception team. Your kind words about our staff will be shared — they’ll be thrilled to know they made such a great impression! Carlo and the Novotel London Canary Wharf Family

Customer review rating 5.0/5

Hossam A. Families - Confirmed reviews ALL

It is our favorite hotel, and it is our second time stay at the hotel. I would recommend if the hotel to have bellman services. In addition, I witnessed some sort of slowdown in responding to our requests from the reception.

Dear Hossam, We’re thrilled to hear that Novotel London Canary Wharf is your favorite hotel and that you enjoyed your second stay with us. Amina will be delighted to know her assistance made a difference — we truly appreciate your kind words! Carlo and the Novotel London Canary Wharf Family

Customer review rating 0.5/5

Ian H. Families - Confirmed reviews ALL

Shocking. Turned up, checked in at 15:00 with my phone confirming a 1 night stay to check out the following day by 12:00. Got back to our room at midnight to be thrown out of the hotel unless we paid a further £400 as we booked a ‘day-use’ room with no communication and there portal providing false information. Manager was condescending and damn right rude with us both when we were wondering what was going on. We had to seek emergency accommodation and there was not a single bit of humanity in any of the staff.

Customer review rating 5.0/5

Kaan G. Couples - Confirmed reviews ALL

The staff was really friendly, especially Marina she asked questions about my work and what I do (I work in ACCOR hence why I liked it) they always greeted me and also, I had 2 separate reservations and they gave me the same room for the 2nd reservation which was really nice. The swimming pool, gym and sauna were always squeaky clean, nice views an overall great experience :)

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Other web-users rate our hotel

  • 1,468 reviews 9.4/10 Location
  • 3,107 reviews 8.1/10 Room
  • 2,661 reviews 8.4/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,062 reviews 6.2/10 Cleanliness
  • 951 reviews 7.5/10 Breakfast
  • 923 reviews 7.4/10 Comfort
  • 800 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.