Novotel London Canary Wharf Hotel 4 stars

Everything about the stay was perfect. Literally from the moment me and my partner stepped in the hotel, the staff were so welcoming & explained/reassured any questions we had. I didn’t take a name but the receptionist had blonde curly hair. She was so nice and friendly I felt like I could ask her anything. I work in the hospitality industry so it meant a lot and her efforts really did go a long way & set a good standard of the hotel from the get go. Even the bottles of water in the reception you could take for yourself was a lovely gesture. The hotel in general was so clean, it even smelt clean as soon as you walk in. The facilities such as the pool & sauna were spotless and well looked after. Also the breakfast. Wow. The best breakfast I’ve had in a hotel ever! The service was amazing aswell as the food. Finally, the hotel room was wonderful. Very clean, very modern. Fantastic views. I couldn’t really ask for anything more from the stay even if I tried. I booked the hotel for my partners birthday & we both loved it. As soon as we left we said we have to come back again soon. Worth every single penny! Brilliant hotel, can’t wait to see you soon.

Reception staffs were excellent.the only thing disappointed is while going for a good view after 11.00 just to take some photos I was told am not supposed to be there?I would understand if the staff wasn't there for security reasons but they were there.

Two small problems. There was not enough height of hanging space in the wardrobe for a lady;s dress to aboid getting crumpled. There was an iron to remove creases but that was hard for me as l am so disabled. The shower was inclined to spill out. After the first time l padded the glass frame outside the shower with a small towel and then it didn;t spill any more.I was most grateful for the plastic chair you provided for me. I could sit at the basin to wash my face and hands and do my make-up. Standing for more than two minutes is my major problem. Your assistants were marvellous and made things safe for me. Thank you.

It is by far the best hotel and experience I’ve ever encountered and its was my birthday week.

We had a great experience. We went enjoyed the view very much. Set back from central London you really get splendid perspective on the city. The Executive Suite was well worth the cost for the special occasion of our one night stay. The pool was a bonus and the restaurant/bar on the top floor was the icing on the cake. Staff all very accommodating and helpful - from check in to guest services to room service. I love the Docklands setting and enjoyed not having to wade into the heart of London! Look forward to returning!

Great staff, great views, great rooms

The hotel smelt lovely as you first walked in. Receptionists were nice and the room was clean and the city view was well worth the money.

Excellent hotel in a great location with amazing views - staff all efficient, professional and super charming. Great room. Supper in Bokan, fab food and wine, lovely service. Good breakfast. All very good.

Very clean , staff was lovely and friendly , hotel is well located , room was lovely and so was the view, roof top bar was amazing, would have loved to have more time

Couldn’t fault it, staff were lovely and very helpful and our request for a high up room was fulfilled! Modern and clean room and comfy bed, delicious breakfast, couldn’t ask for more :)

The hotel was well located for our purpose The hotel bedroom was not as clean as I think it should have been The shower glass was dirty There was chewing gum under the telephone (housekeeping informed) There was no coffee For the price of the room I was not expecting paper cups for my drinks which meant I could not reuse

It was overtly busy especially during a pandemic, I booked the pool 2 times and both times Felt unsafe to go in. Also went to the gym and most of the equipment wasn’t working! Such a shame as it’s a beautiful hotel with amazing views but I am super disappointed that I never got to use the facilities which I was looking forward to do.

Hotel Suite was dusty, there was about 6 months worth of dust on the sofa, sofas in the suite were so badly stained we didn’t want to sit on them, fridge in room didn’t work. The ladies toilets in the Bokan 37 bar/restaurant didn’t have toilet paper in, the service in the bar & for breakfast was really poor, 45 mins to wait to be served in the evening for drinks. Breakfast you get shown to your table & then get ignored & you have to track people down for tea coffee etc, no 1 in the hotel had any customer service skills they couldn’t careless which is a shame because it has stunning views & great location, when we checked out they asked about the stay, my reply was it was ok but not great & they just went that’s good & couldn’t wait to just get you out the door, the views were the only good thing about the stay!!

We loved it that much we stayed another night! Friendly staff, amazing roof top bar and the food was so nice. Best breakfast view we have ever had! Thank you and we will be back.

Everything from the hotel check-in experience, quality, cleanliness, facilities, location and the overall wow Factor was absolutely epic. The staff were superb and made us feel at home instantly with great service. The bar on the 39th floor is absolutely amazing with views across the city of London and the surrounding area of Canary Wharf. Would definitely stay here again and recommend.