Information message

Novotel London Canary Wharf Hotel 4 stars

Customer review rating 4.5/5 11,950 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel London Canary Wharf
See on a map
+ 20 Services

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • An ALLSAFE Bureau Veritas certified hotel.

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Check-in from 15h00

Check out up to 12h00

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 313 rooms
    • 32 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 313 non-smoking rooms
    • 39 floors
  • Languages spoken at the hotel
    • Portuguese
    • Brazilian
    • French
    • Italian
    • Dutch
    • Polish
    • German
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Well-being
  • Swimming Pool
    • Covered
    • On site
  • Novotel Canary Wharf Gym
    • On site
    • Sauna room
    • Turkish Steambath
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,950 reviews

TripAdvisor Rating 4.5/5

1,487 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely hotel

Customer review rating 4.0/5

Tim Couples - 22/10/2021 Confirmed reviews ALL

Lovely modern well situated hotel with good facilities. The roof top bar/restaurant is a great place to visit as the views are amazing

Dear Tim, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, Michal Dajwlowski, Reception Manager

Professional friendly staff

Customer review rating 5.0/5

C M. R. Couples - 21/10/2021 Confirmed reviews ALL

Best ever

Dear Christopher, We are always delighted to hear lovely comments, particularly when they relate to our lovely staff :) Thank you very much for sharing your review and we look forward to welcome you back soon! Warmest regards, Michal Dajwlowski Reception Manager

Clean and tidy

Customer review rating 4.0/5

Tony F. Business - 21/10/2021 Confirmed reviews ALL

Clean room, easy check in, but with a too small a towel and a bar that shut too early

Dear Gareth, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Dajwlowski, Reception Manager

Convenient Location

Customer review rating 4.0/5

Bga Couples - 20/10/2021 Confirmed reviews ALL

Stayed for 1 night, on floor 30. Great size room, good views from the windows over the local area. (could not see the river). Comfortable bed. Clean functional bathroom. It was just what we needed for visiting a relative nearby. The breakfast service in the morning was far too busy with people queing up the stairwell. Good selection of food, however this was slow to be replenished. Also only one coffee/hot water machine, this was not enough for the numbers of guests. The main gripe was the 'hot' food, which was not, in fact it was only just about luke warm. Very disappointing considering the cost!

Dear Bernard, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Michal Dajwlowski Reception Manager

Great stay

Customer review rating 4.0/5

Marina T. Families - 20/10/2021 Confirmed reviews ALL

The rooms were very good, clean and well maintained. The views were spectacular in 2 of the rooms. Staff were friendly and very helpful.

Dear Marina, Thank you for your kind words and we are delighted to hear that you enjoyed your stay with us at Novotel London Canary Wharf, We hope to get to welcome you back soon, Warmest regards, Michal Dajwlowski Reception Manager

Well located, friendly staff

Customer review rating 3.5/5

Jack S. Couples - 20/10/2021 Confirmed reviews ALL

good place to visit, easy to find, staff are welcoming and are very pleasant, the only fault we had was the cleaner accidentally knocked the electric, although that was fixed really quickly however our room was really noisy from the lift so if people was leaving early or getting in late it kept us up, which kind of ruined our weekend having not too much sleep

Dear Jack, Thank you again for sharing your experience and we look forward to warmly welcoming you again to Novotel London Canary Wharf in the nearest future. Yours sincerely, Michal Dajwlowski, Reception Manager

Great stay

TripAdvisor rating 5.0/5

Barry2Day 20/10/2021 TripAdvisor review

Excellent stay at Novotel Canary Wharf as per usual. Stayed with my wife for a short break in the city and of course to have the opportunity to try Bokan's new taster menu. The service was excellent across all departments of the hotel but in particular wanted to thank Nicolas and Thierryny (the Bokan team) for their excellent service

Very enjoyable stay

TripAdvisor rating 5.0/5

jp0958 20/10/2021 TripAdvisor review

The room and facilities were fantastic. The service was very good on the whole but a couple of times staff were unhelpful when it wasn’t their job. I would stay again as it didn’t dampen the experience as a whole and some of the staff were superb!

Good location

Customer review rating 2.0/5

Kaitlin H. Friends - 19/10/2021 Confirmed reviews ALL

Customer service not good, service extremely slow in bar, had to wait over an hour for our dri ks to arrive to find they were the wrong ones. We were up and down constantly to check where our drinks were. So food went cold. We had booked two rooms and when we got back later in evening one of the rooms was not serviced

Dear Kaitlin H., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is not the standard we try to live up to. I hope you will give us another chance, and if you do please let me know directly so I can ensure we do better next time! Warmest regards, Michal Dajwlowski Reception Manager

Amazing view's

Customer review rating 3.5/5

Christine Families - 19/10/2021 Confirmed reviews ALL

Lovely modern hotel amazing view's, pity our room smelt of sewerage but we quickly got changed to a higher room.

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I'm please that despite a small issue with your room you still enjoyed your stay with us. Next time you decide to stay with us, please email me directly and I will try to ensure that your stay with us is even more memorable, Warmest regards, Michal Dajwlowski Reception Manager

Superbe stay

Customer review rating 5.0/5

B. Families - 19/10/2021 Confirmed reviews ALL

It was for my 50th Birthday and all went smoothly and was extremely enjoyable. The location is splendid! Could sit in the room for hours to look at the view apart when I went to the 38th floor to view it from the top! There is good security and all you need (well-being suite and restaurant bars).

Dear Isabelle, Thank you for taking the time and trouble to complete a survey following your recent stay at Novotel London Canary Wharf. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Novotel London Canary Wharf in the nearest future. Warmest regards, Michal Dajwlowski, Reception Manager

Fantastic!

Customer review rating 5.0/5

Chantelle Couples - 19/10/2021 Confirmed reviews ALL

From the moment we arrived, the staff at this property were wonderful, warm and professional. We felt welcomed immediately even though it was a very busy weekend with the London Marathon. Our room was fabulous with amazing views across London, it was spacious, comfortable and pristine. Highly recommend dining on the top floor - you can't beat the panoramic views, great food and attentive staff. The location is brilliant, we will absolutely return in the future. Would not hesitate to recommend the Canary Wharf Novotel.

Dear Chantell H., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Dajwlowski Reception Manager

Our Home away from Home in London

Customer review rating 5.0/5

Barry M. Couples - 19/10/2021 Confirmed reviews ALL

Stayed overnight as part of a trip into the city and of course to have the opportunity to try the new taster menu at Bokan

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michal Dajwlowski, Reception manager

Excellent long weekend

Customer review rating 5.0/5

Regl Couples - 18/10/2021 Confirmed reviews ALL

Always meets expectations; we were able to have family visiting us as the facilities, service and food are always first-rate.

Dear Reg, What a lovely review! Thank you so much for your kind words, We look forward to welcoming you back shortly, Warmest regards, Michal Dajwlowski Reception Manager

Good location - noisy room!

Customer review rating 2.5/5

Anonymous Business - 17/10/2021 Confirmed reviews ALL

Hotel was nice , good location. Had an execute room 3512, room was nice but very noisy. Was below bar and could hear people walking around and what sounded like furniture being moved . Then the bar music started in evening.

Dear Vinny, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Would you have any concerns regarding your room next time, please let our staff know and we would always be happy to accommodate you in a different room, Warmest regards, Michal Dajwlowski Reception Manager

Fabulous friendly hotel with amazing views of London and exceptional choice for breakfast.

Customer review rating 5.0/5

Sean F. Business - 16/10/2021 Confirmed reviews ALL

The hotel and staff were exceptional. I can not fault the service and friendly efficiency of the staff. The view of London from my room was breath taking. The breakfast experience was faultless.

Dear Tony, Thank you for taking your time to provide us with your review and we are delighted to read that you enjoyed your stay. We look forward to you returning to Novotel London Canary Wharf. Warmest Regards, Michal Dajwlowski, Reception Manager

Great stay in Canary Wharf!

TripAdvisor rating 5.0/5

dionnetamla 08/10/2021 TripAdvisor review

Great location & views! Especially at breakfast & over cocktails. We had a junior suite (on the 7th floor, check when choosing your room as it gives you the info but we missed it) but we still had a good view & we were staying 2 nights so it was more important for us to have more space and comfy area to lounge!

Thank you for your 5 star review we are thrilled that you enjoyed your stay with us so much and enjoyed the suite on the 7th floor. I hope we can welcome you back soon. Jacqui & The Canary Wharf Family

Okay hotel- facility quality not so great

TripAdvisor rating 3.0/5

adilhussainkhan 02/09/2021 TripAdvisor review

Nice room, nice view. But room service food was poor, swimming pool wasn’t the greatest, temperature was a bit off. Sauna wasn’t hot, pressed the button several times. Waited up to 30 minutes, waste of my time. Just didn’t make me sweat. If anything, made me ill. Shower was nice in my room instead. Breakfast was okay. Staff were okay. Sofa chair in my room had stains and the hotel tried hiding it by putting a table over it? 3/5 only because of the view.

I am so sorry we let you down on this stay and please be assured that I will address the issues you have highlighted. I hope we can welcome you back in the future for a second chance. Kind regards. Jacqui McMillan - General Manager

Overnight stop

TripAdvisor rating 5.0/5

infoW6217JA Business - 29/08/2021 TripAdvisor review

Needed somewhere to stop overnight and the hotel was conveniently located 2 minutes away from where I needed to be. Had a fantastic room on the 32nd floor with views over London. The restaurant and bars were located on the 38 floor, with an outside roof terrace

We are delighted you chose us for your overnight stop and you enjoyed your time with us so much. I hope we get to welcome you back again soon. Jacqui & The Canary Wharf Family

Fab hotel with great views

TripAdvisor rating 4.0/5

FarAway691348 25/08/2021 TripAdvisor review

This hotel was overall very good, only thing that let it down was the bar staff in the rooftop bar. We had to wait 35 minutes for a drink, then 20 minutes for a second drink, I’m not sure if they were just short staffed or particularly slow that night.

Thanks so much for your feedback, I am happy that overall you enjoyed your stay with us. I am sorry about your wait in the rooftop bar. I hope we can welcome you back. Jacqui McMillan - General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london