ibis budget London Hounslow

ibis budget London Hounslow 2 stars

Customer review rating (ALL Rating) 3.9/5 815 reviews

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Hotel extras

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget London Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDON
United Kingdom

GPS:51.467194, -0.366678

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  815 reviews

TripAdvisor Rating  3.5/5  1,587 reviews

Great value and welcoming.

TripAdvisor rating 4.0/5

Mary B TripAdvisor review

A warm welcome from friendly staff. Very clean room with nice shower and comfortable bed. Fast, steady wifi and breakfast available if required. I always stay here to recover from a long flight landing at Heathrow as it’s so convenient. The staff try to accomodate early check in but this adds a quite large cost. Can be a plus if your flight gets in very early in the morning. There will be airplane noise so worth asking for a room on the quieter side.

Great and comfortable stay

Customer review rating 4.5/5

Rob H. Business - Confirmed reviews ALL

very quick and smooth check in

Dear ROB H., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Ibis Team

Good stay, but some niggles.

Customer review rating 3.5/5

Andrew S. Business - Confirmed reviews ALL

Friendly staff, clean room and comfy bed, but a couple of niggles were that the basin tap cold water did not work, and neither did the TV (apart from BBC1). Also, the fan in the room AC only works if you have it on heating, meaning that you cannot just have on to circulate the air in the room (to avoid having to open the window and get woken by the planes starting at 5:45am).

Not great

Customer review rating 1.0/5

Lulu C. Business - Confirmed reviews ALL

I was agressively asked for my ID at check-in with zero customer service skills. I explained that in my opinion it is not a legal requirement in the UK to show an id to check in as I am not a tourist. I was then told that since a lot of people here give fake names she needs my ID. This is not a way to treat customers. They have homeless, crackheads or asylum seeker types ,according to the woman screaming all night in the corridor and next door throwing her dirty towels on the corridor floor. Bed is like a plank of wood in a jail cell. I had no sleep, no welcome drink for silver members, no sorry from management when emailing about staff behaviour unprofessional manners. I would rather sleep under a bridge, no bedbugs there.

Dear LUCIE C., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Ibis Team

Basic budget hotel

Customer review rating 3.0/5

Michelle Couples - Confirmed reviews ALL

I'm not sure why there are so many bad reviews, the Hotel is literally called Ibis budget. Though expensive for a budget hotel, you get the basics of what you need. A toilet, a shower and a bed. Good for just needing to lay your head down for your flight in the morning. Only complaints I have, the website said the parking was £6, but when we arrived, the cost of parking was literally double that. The parking is way too expensive. Try to arrive after 6.30pm for off site free parking. And also, we had no idea this hotel was dog friendly, otherwise we wouldn't have stayed, it doesn't state this anywhere on the hotel description!

Dear MICHELLE H., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki - Ibis Team

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Other web-users rate our hotel

  • 730 reviews 8.9/10 Location
  • 1,174 reviews 4.6/10 Room
  • 825 reviews 8.1/10 Service
  • 31 reviews 7.8/10 WiFi
  • 634 reviews 4.4/10 Cleanliness
  • 184 reviews 5/10 Breakfast

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