ibis budget London Hounslow 2 stars

Customer review rating (ALL Rating) 3.9/5 725 reviews

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Description

Hotel extras

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

Our accommodation(s)

Hotel location

ibis budget London Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDON
United Kingdom

GPS:51.467194, -0.366678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  725 reviews

TripAdvisor Rating  3.6/5  1,695 reviews

Customer review rating 3.5/5

David M. Business - Confirmed reviews ALL

everything is convenient, room is clean, spacious and quiet (room at the back of the building). two large towels provided, shower with great water flow and temperature. only issue: the air conditioning was noisy and did not manage to heat the room properly..

Dear David m., Thank you for your feedback. We are pleased to hear that you found our location convenient and enjoyed the cleanliness and spaciousness of your room. However, we regret that the air conditioning did not meet your expectations. Your comments will be considered for our ongoing improvements Thank you, Noopur ibis budget London Hounslow

Customer review rating 4.0/5

Emjay N. Friends - Confirmed reviews ALL

Clean rooms, friendly staff, quiet location. Everything was well maintained and easy to find.

Dear EmJay N., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel affordable and comfortable, with clean rooms and friendly staff. Your comments about our location and maintenance are greatly appreciated. Best Regrds, Noopur ibis budget London Hounslow

Customer review rating 0.5/5

Jayne R. Families - Confirmed reviews ALL

The rooms were not nice at all. Mould around the windows marks on the beds mark up toilet wall dirt on toilet floor. Customers being really loud at 3am in the corridor outside the room. Room service lady on the phone on loud speaking whilst cleaning rooms for everyone to hear. The only good thing was the maintenance man was quick and efficient on changing the light In the shower as it was constantly flashing. I had two family rooms with 6 people staying for a family funeral. I was very disappointed

Dear Jayne R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the condition of the rooms you experienced, as cleanliness is a priority for us. Your comments on the noise disturbances and the behavior of our staff during room service have been noted, and I appreciate you bringing these matters to our attention. While I am glad to hear that our maintenance team was able to assist you promptly, I understand that this does not fully alleviate your disappointment. We value your input and will use it to improve our services for future guests. Thank you for your understanding, and I wish you all the best. Sincerely, Noopur ibis budget London Hounslow

Customer review rating 2.0/5

Jasmine L. Couples - Confirmed reviews ALL

The room felt unclean when we arrived, there were still some hairs left in the shower from a previous guest which made us question if other simple things were missed or bypassed when cleaning the rooms. The value of the room was much less compared to the ibis budget heathrow location, this one had the most basic shower where water leaked under the door and the sink was located in the main part of the room rather than an actual bathroom. The separate toilet had lifted up ceiling tiles. It took some time for the room to heat up also but it was a cold day and the room has no carpeted floor. The positives of our stay was that the staff were friendly and knowledgeable at check-in, the location was convenient and close by to the tube station and the price was reasonable. However we would not choose this location again due to the hygiene standards not being met, and the fact that there is another ibis budget location closer to heathrow which has a more premium looking room with an ensuite and less basic decor for a similar price point.

Dear Jasmine L., Thank you for sharing your feedback regarding your recent stay with us. I would like to express my sincere apologies for the issues you encountered during your visit. It is concerning to hear that the cleanliness of your room did not meet our usual standards. We take hygiene very seriously, and your comments will be reviewed with our housekeeping team to ensure that our procedures are strictly followed. I understand your disappointment regarding the room layout and amenities in comparison to our other locations. Each ibis budget hotel offers a unique experience, and your insights are valuable in highlighting areas for improvement. I am pleased to know that our staff provided friendly and knowledgeable service, and that you found our location convenient. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Best regards, Noopur ibis budget London Hounslow

Customer review rating 4.0/5

Daniel A. Business - Confirmed reviews ALL

THE LIGHTING OF THE ROOMS VERY NICE.

Dear Daniel A., Thank you for your kind words regarding our location and the cleanliness of our rooms. We are delighted to hear that you appreciated the lighting as well. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Noopur ibis budget London Hounslow

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Other web-users rate our hotel

  • 1,028 reviews 8.8/10 Location
  • 1,310 reviews 5.2/10 Room
  • 1,093 reviews 8.8/10 Service
  • 29 reviews 8.9/10 WiFi
  • 654 reviews 6/10 Cleanliness
  • 462 reviews 8/10 Value
  • 254 reviews 5.6/10 Breakfast

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