ibis budget London Hounslow 2 stars

Hotel is basic more expensive then the travel lodge which provides a higher level of comfort and facilities

Room and bed very comfortable

Room very clean, staff helpful and a great location.

The staff and management. Very nice location convenient

The sttaf are very helpful and friendly, in general this hotel is nice place to stay , thank you

You are extremely good.

Rooms are very small.

Person at the reception is not polite. His conversation towards me appeared to be rude.

I enjoyed my stay

Unexpectedly cheap and low quality all over including service. Toilets are separate from basins and showers. Mattresses and bedding are the cheapest they could fined, very uncomfortable. Rooms have no services at all, no hair dryer, no hot water kettle, no wardrobe etc. There is a TV but no place to sit and watch. I a room for three, no breakfast table to sit together and have tea. I asked for extra blanket and received single blanket wrapped in double duvet cover and the member of staff didn’t bother folding it neatly before giving it to me. Etc etc. Staying at travellodge costs the same but far much better. I asked Ibis staff to cancel my reservation as soon as I saw the rooms but was told no refund will be given :(

Was a pleasant trip, especially in covid times , Special thank you to Soji too, such a friendly and helpful chap,

A one night stay on a business trip. Check in was swift and polite.

Mrs.Maria was very co-operative... and the other Portuguese guy. Would like to come again soon

The spaciousness of the Rooms depicted in wide angle frames belied the actual experience. The lacking clarity of Check-in/Check-out times at the very outset, ie: this information wasn't available until after the Booking was completed! The Toilet was very cramped for my 6'2" frame ! The Flush Panel very difficult to operate - it should be easy enough even for a 10 year old to use! But one needed Herculean strength to use it, even at the end of which it didn't function efficiently. Result: Several Flushes before the next person could use it! Get it looked-into and sorted-out in Room 423 - PLEASE ! And finally...the Booking confirmation clearly states a £ 6.00 Fee for every Entry/Exit of its vast though limited Car Park spaces, with the additional FALSE THREAT of being issued with a PCN after the first 20 minutes of "Free Parking" elapsed, while local Hounslow Borough residents blatantly thwarted this openly accessible Car Park (broken/vandalised/non-existent lift-up/down Barriers) by driving In/Out and parking for as long as they chose to, while legitimate ibis Guests forked-out £ 6.00/Night's stay ! Very uncivilized and unfair, one might add. All of these are a blatant misrepresentation of the Trades Description Act, one might claim. But there were other "saving graces" too. It wasn't all "doom & gloom", one might add. "Saiji" at Check-in (didn't quite catch his name as he so modestly pronounced it!) from Kerala was polite and kind. He also clarified that the £ 6.00 Parking Fee was per Night's stay and that allowed us to come and go as we pleased during our entire time. Very helpful clarification as we were actually contemplating CANCELLATION of our Stay until the very last minute on 17/12/2020. The EU Housekeeping Ladies were polite and kind too, offering us a room cleaning service the next morning after our 1st Night's Stay. We were just content with fresh Towels & Loo Rolls! And finally, the powerful, superbly temperature regulated Shower was invigoratingly blissful! The absolute epitome of our 2 Night Stay that made us "feel-at-Home"! All-in-all, despite it being COVID Times and a Tier III restricted London, it was quite a satisfactory Trip. We set-off for Home as London slipped down into COVID Tier IV ! Thank you for allowing us to candidly share our experiences.

The location is okay and I understand it is a budget hotel, but I facility doesn't even provide guests with complimentary water. The shower is slippery and the toilet is insanely small.