ibis budget London Hounslow

ibis budget London Hounslow 2 stars

Customer review rating (ALL Rating) 4.0/5 607 reviews

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Description

Hotel extras

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On-site parking for all hotel guests cost £6 per day.

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget London Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDON
United Kingdom

  • London Bus Network From T5:  423 The Bell Corner

  • London Underground:  Piccadilly Hounslow Central

  • By plane

    LONDON HEATHROW At 6km / 3.73 miles

  • By train

    HOUNSLOW CENTRAL At 0.5km / 0.31 miles

GPS:51.467194, -0.366678

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  607 reviews

TripAdvisor Rating  3.5/5  1,575 reviews

Customer review rating 2.0/5

Christopher P. Solo - Confirmed reviews ALL

Room window broken - would not close leading to excessive noise and humidity issurs

Dissatisfied

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Rude reception, asking if they had bottle opener, she just said NO , request if they had a fan, rudely manner says NONE , they should be re trained for customer service, being a hotelier my self this is in acceptable , Room was so hot, thermostat not working,

Great reception team

Customer review rating 5.0/5

Pb Business - Confirmed reviews ALL

Great team on the front desk - extremely helpful !

Dear PAUL B., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It's great to know your stay was satisfactory, our reception team would also provide you with more pillows upon request! Regards, Nicki

Discredits the Accor brand

Customer review rating 1.5/5

The F. G. Business - Confirmed reviews ALL

The reception area is well decorated and the check in staff are friendly and welcoming. However the room is below par and more akin to a prison cell. I have stayed in all of the Accor groups different hotels and this was my first time is the Ibis budget. The room is sterile, no attempt has been made to bring this building up to an Accor standard. There is barely some paint on the walls. The sink area is small and the shower 'cupboard' is cosy. The toilet is located in its own area and had only one loo roll and the sanity bag unit was empty. A sewage smell was constantly coming from the drains when the tap and shower was in use. The plumbing made noises throughout the night. The window had a roller blind which does keep out most of the light but the window itself is so small that there isn't much light. The bed, although being a very soft cheap mattress was comfortable and credit to the cleaners as the room was and wash areas were clean. I would only stay here if there was no other alternative, but for £80, this is extortionate and definitely not a budget price for a hostel style room. Dear management, please rethink this idea as it is not only a disgrace to Accor but also to the Ibis brand.

Dear CHANDAN H., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki

Accessible? Not for almost a year!

Customer review rating 4.0/5

Tadeusz Solo - Confirmed reviews ALL

Staff were fine. The room was ok. But how can the owners treat disabled customers in such a Cavalier fashion? Shame on you, accor!

Dear TADEUSZ W., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. We are pleased to know our staff were up to standard to your satisfaction. We try to contact all guests regarding our accessible room situation, we do apologize that it has been such a long process however it is being dealt with and they are well underway. Regards, Nicki

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