ibis budget London Hounslow

A warm welcome from friendly staff. Very clean room with nice shower and comfortable bed. Fast, steady wifi and breakfast available if required. I always stay here to recover from a long flight landing at Heathrow as it’s so convenient. The staff try to accomodate early check in but this adds a quite large cost. Can be a plus if your flight gets in very early in the morning. There will be airplane noise so worth asking for a room on the quieter side.

very quick and smooth check in

Friendly staff, clean room and comfy bed, but a couple of niggles were that the basin tap cold water did not work, and neither did the TV (apart from BBC1). Also, the fan in the room AC only works if you have it on heating, meaning that you cannot just have on to circulate the air in the room (to avoid having to open the window and get woken by the planes starting at 5:45am).

I was agressively asked for my ID at check-in with zero customer service skills. I explained that in my opinion it is not a legal requirement in the UK to show an id to check in as I am not a tourist. I was then told that since a lot of people here give fake names she needs my ID. This is not a way to treat customers. They have homeless, crackheads or asylum seeker types ,according to the woman screaming all night in the corridor and next door throwing her dirty towels on the corridor floor. Bed is like a plank of wood in a jail cell. I had no sleep, no welcome drink for silver members, no sorry from management when emailing about staff behaviour unprofessional manners. I would rather sleep under a bridge, no bedbugs there.

I'm not sure why there are so many bad reviews, the Hotel is literally called Ibis budget. Though expensive for a budget hotel, you get the basics of what you need. A toilet, a shower and a bed. Good for just needing to lay your head down for your flight in the morning. Only complaints I have, the website said the parking was £6, but when we arrived, the cost of parking was literally double that. The parking is way too expensive. Try to arrive after 6.30pm for off site free parking. And also, we had no idea this hotel was dog friendly, otherwise we wouldn't have stayed, it doesn't state this anywhere on the hotel description!