Pleasant but key cards didn’t work kept having to go to reception

I thought that the cost of the room was over priced for an Ibis budget hotel. I've stayed in 3 Ibis hotels in recent weeks (Birmingham International Airport, Lisbon & Birmingham Central) & this was by far the worst of the 3 Ibis hotels i stayed in. A bit of a walk from the main stations, it would, however, be a good location for the cricket at Edgbaston. The room key didn't work & I had to get it changed 3 times in a 1n stay. The room smelt of cleaning fluids when I entered it. A very small toilet in the room, the shower was adequate. I had breakfast included with the room. I went down for breakfast at 09:45 & there were no pastries left, not replenished. Overall, not my best stay with Ibis.

Everything you need for 1 night stay 24 hrs rechiption

So close to city centre and such great value. Clean and more than adequate facilities

Room was okay but would have liked some complimentary tea and coffee facilities, receptionist checking in and out very pleasant, difficulty sleeping due to other noisy guests returning to rooms in early hours of the morning which I know can be difficult to control by hotel but may be something you need to try and address.

Overnight stay for a gig at the academy, less than 5 minute walk!

I stayed at the Ibis budget Birmingham Centre for one night the staff at reception were very pleasant on our arrival and I found them very helpful with any questions I asked.

No frills accomodation just right for a short overnight stay. Everything you need simply offered.

TV broken Toilet light flicker Screw sticking out top bunk

Another great week at the IBIS Budget in Birmingham - thank you, team!

I had no issues with the stay other than the key system. My key would only ever work once and i had to go to reception everytime I wanted to get into my room. I only stayed one night but must have had around 10 keys issued.

A place to sleep but very basic. One bed not made, very small, extremely noisy all night. Toilet door wouldn’t close properly. Room booked for three people but only one of each size towel left. Not enough plugs to charge phones. LED lights round room on all night with no obvious way to turn them off.

Unfortunately we had a very disturbed stay in the hotel. We had to move rooms in the middle of the night as the lights kept spontaneously turning on and flashing quickly. So the strobe lighting meant we couldn't sleep. We had to wait at reception in early hours and eventually got moved. Unfortunately the new room was so noisy we struggle to sleep then. Both the staff in the night and the staff on checkout the next day agreed to our prepaid room being refunded, however, we have yet to receive the refund or any replies to communication. I've stayed in the hotel 3 times previously and the stay has been okay on previous stays.

The room was what can be expected. Matras was bit hard. Shower was great. Very quiet room, which was very appreciated. The service of the employees exceeded my expectations. Never felt more welcome. Absolutely fab!

Room not clean & wasn't told any anytime that I needed to ask for my room to be cleaned. Came back to the hotel on my second night & was locked out & I was abused by staff & hotel manager doesn't care