ibis budget Birmingham Centre 2 stars

Room was incredibly clean & very comfortable. Staff were friendly and helpful - as usual. Great price too!

The room was clean and quiet, and the mattress was relatively comfy. Check in staff were very friendly even with some of the more challenging guests, of which there were many. The towels were like sandpaper and despite it being a mixer tap, the shower could only produce three temperatures: Baltic Sea, slightly warm and hotter than the sun. The toilet was a major irritant as to clear anything at all required 4 flushes. No shampoo or shower gel, which I don’t think it would destroy your profit margins to provide. Room was hot through the night, but the aircon was very good for keeping it under control.

Staff were nice and hotel clean. However security didn’t do its job (supposed to check every floor every 30mn). We had drunk adults in their 20s on the Eric d flirt running and screaming from 4 to 6am in the hallway preventing us from sleeping ! Really bad experience

SAT 17 JULY 2021 May I respectfully and politely preface my short feedback report by stating that in previous months and years , I have occasionally visited the hotels of your main business rivals - Premier Inn and Travelodge . The IBIS BUDGET HOTEL at Birmingham city Centre was my very first encounter with your company . The room was pleasant with a nice shower , separate toilet and a surprisingly comfortable bed considering that it is not a full bed . The television was a good size and the choice of channels was satisfactory .. One of the best features was that each room has a good quality shower gel / liquid soap both for the hand sink and also for the shower . Some of the hotels sometimes buy a cheap product but this “ Brown Designer type Plastic Bottle “ was a very good quality product . Can I very politely state that I realize that all hotels , restaurants and coffee shops in the UK have been subject to the Government’s COVID 19 restrictions …. However I thought that the breakfast was a little bit disappointing . There might , perhaps , have been a slightly better choice of breakfast items without significantly increasing your business operating costs ….. Nevertheless the Reception staff were very good , friendly ladies from Poland or Czechoslovakia . They worked hard and kept good control of the hotel . The Rooms Division housekeeping Manager and her staff worked hard and were competent , professional people . With my current salary and lifestyle , I may be looking at some of the more exclusive hotels in your Group such as Mercure . However IBIS BUDGET is a nice hotel with good staff . Just one last point the ladies staff seemed to be concerned that the manager Mr Raul Navarro was fast asleep and sometimes chasing girls ….. But I do not know if these concerns are important .

Room clean, air condition was a big advantage during our stay. Lovely customer service and nice breakfast.. Highly recommended

Our stay was good , good price and. Very near to town.

Friendly fast check in. Clean room. Good price

It was quite difficult to find the hotel. If it weren’t for my friends who walked me to the hotel, I wouldn’t have found it well. When my friends and I checked in our rooms, the ladies at the reception desks were very friendly and accommodating and arranged our rooms to be on the same floor and near each other which I found was very nice of them. My room was clean and wiped down but the air conditioning or fan didn’t seem to work in my room, so I had to open my window all night as it was quite stuffy. Around 9/10am, the housekeeper disturbed me by knocking on my door to tell me to check out but I know my check out time was at 12 noon. I thought that was too early and I didn’t ask for a wake up call.

Experience was not bad. The customer service was good and there was quick service at the desk. Staff were positive even thought it was late at night. The shower was great with perfect temperature and the toilet was clean and bed was also clean. I really liked the use of the lights and the different modes of light really makes a difference. The temperature of the room was perfect. The WiFi is really good. My concerns were lack of pillows. It's better to provide spare pillows just in case for the guests Travelodge does this and I think the same approach should be applied. The chair was slightly dirty and looked like there was a stain on it. Tables were a bit dusty and therefore not appealing. There was no sign provided for do not disturb to put on the door I'm not sure if one is provided but we didn't have one so the housekeeping staff ended up opening the door which was disruptive for us and embarrassing for them. This occured on the second day but we didn't have anyone from house keeping knock on the first day. Overall, we had a somewhat pleasant experience nothing too distressing but I think the price we paid wasn't worth the experience. It would be great if a kettle was provided but I understand this does not form part of the room. It would masievely help if there was a kettle.

The staff as always made it for us here. So friendly and helpful! The main reason we keep coming back

When first walking through the doors of the hotel I originally thought this was a great value for money due to the clean, modern look of the reception. After checking in, we were given 2 key cards, both of which would not open the door to the hotel room. When finally getting into the room, we was welcomed to an earwig inside the double bed, a crushed up Oreo in the single bunk bed, a wee stain on the double mattress, a dead fly on the table and a repulsive smell from the shower. Will not be staying here again.

cheap n cheerful, clean room friendly and helpful staff.

My room was initially smelling but this was immediately changed to a better room, although it was close to the main road it was good enough

There was loud guests running up and down corridors screaming and they weren’t dealt with. The room was decent sized however the shower door leaned water everywhere so a better shower mat should have been provided, all my clothes stored under the bed for wet. There wasn’t enough coat hangars/or shelves to store our clothes.

Comfortable bed friendly staff a nice atmosphere and good value for money