ibis budget Birmingham Centre 2 stars

excellent

The staff at Ibis Budget Birmingham are all genuinely friendly and could not do enough to make my stay as pleasant and comfortable as possible. During these difficult Covid months that feels even more special. The rooms are simple, but you know that from the economy price.

THE MANAGER AND RECEPTIONST WERE GOOD AND ATTENTAVE

I had to travel to Birmingham to support my learning disabled sister through cancer surgery at The Royal Orthopedic Hospital, it was an incredibly stressful experience and I was on arrival exhausted. The receptionist I met on arrival was warm hearted, understanding and very welcoming. She made me feel better with simple hospitality and non-judgemental understanding and I can't praise her enough. The room was simple, clean and comfortable, the price was incredibly reasonable, the location perfect for supporting my sibling. Thank you for making a difficult situation more bearable.

Great prices, facilities, location, staff and availability.

very polite staff very helpfull

The receptionist working on arrival late evening was so friendly and helpful she deserves recognition. I know her shift ended at 11 pm and she was bright and cheerful the next morning. It is as a pleasure meeting her.

Amazing customer service , always greeted with a smile an helped out with a smile very friendly staff thank you so much

Very friendly staff

Nice clean booking in process, good levels of cleanliness

We had a long stay at Ibis Budget Birmingham, exicide all our expectations, rooms very clean, value for money, and an excellent Customer services from part of the team staff, always ready to help in anything that we need it, making sure our stay was very pleasant, probably the best experience in a hotel we ever had!!!! Just feel like been at home! :-)

The hotel is closed to Chinese quarter which is convenient to buy things. The staff is polite, good and responsive. Due to covid situation, no room service available but we can request to change the room if needed. This hotel is highly recommended.

I can't give more stars to the hotel because the building and its facilities are in real need of "tender loving care". The staff, most of them females, are professional, attentive and good humoured. The lady in charge of looking after the facilities in the rooms was particularly helpful and kind. Our thanks to all the staff.

overall rooms very clean and staff really friendly. the only downside is the bed as the mattress was very thin and uncomfortable. we booked at a good rate but would have been very disappointed if i had paid more for the room especially when you can get the same rate for a premier inn room where the beds are very comfortable

The hotel is about 10 to 15 minutes walk from New Street Station and fairly easy to find. I had a twin room with my daughter and we were staying 2 nights.We were given an access room which was quite big with a wet room. I was disappointed that there was no tea making facilities and that I had to pay £1.50 to buy tea downstairs. The beds were small but actually quite comfortable and I slept very well. The sink in the wet room was quite small. After having a shower the floor was very wet right up to the toilet. The water didn’t all run away and I had to use my feet to push as much water away as possible. I asked a staff member how to dry the floor and it was suggested to use towels so I was given a couple extra. I just dried the part of the floor where we would be walking on to use the toilet and sink. When we returned to our room in the evening I noticed that the floor around the shower was still very wet so the cleaners hadn’t dried it up. Maybe they aren’t meant to. I had breakfast both mornings. As I would have had to pay for tea I thought is was worth paying for breakfast as tea etc is included. There was no hot food but there was adequate cold food. I I must say the ham was very good. There were several fridges with drinks and a variety food to purchase. There was also a microwave to heat up food if needed. There were 2 lifts but one didn’t work and from previous reviews it seems to have been out of order for a while. As I was in the first floor I did use the stairs rather than wait for the lift. Overall a very pleasant stay. It was good value for the price I paid. The staff were very friendly and helpful.