Mercure Manchester Norton Grange Hotel & Spa 4 stars

A week long stay in COVID controlled conditions. The hotel is a bit tired now and needs updating in certain areas especially the bathrooms. The breakfast offering during these times was very disappointing with the hot food served cold on a stale roll for the full 4 days, the lack of choice of items for breakfast was confusing as if you cook bacon then surely other breakfast items would be achievable, fruit was ok. Staff were very attentive and approachable, a plus for the hotel.

very good was feeling safe

Only thing stopping full marks was a problem with the internet, which to be honest has never happened before in my many stays at this hotel.

Customer service was spot on. All facilities safe and amazing food to top it off! Will definitely be returning

Fantastic spa facilities with a great range of options in the thermal suite, & very well maintained. The staff were very friendly, engaging & their customer service skills were excellent. The room was spacious with good amenities, as a well as a very comfortable bed. The food at the hotel was superb, with plenty of choice.The menu provided a range of options for those with differing dietary requirements/needs. Looking forward to returning at a later date.

We had our wedding reception with just 2 days notice and all the staff were absolutely incredible. They all went above and beyond to make sure we had the best time possible.

After not having a break since first lockdown in March, myself and my husband decided to treat ourselves to an overnight stay. I requested a very quiet room and was thrilled to be offered a privilege room. The room was great and extremely quiet. The only disappointment was the spa area. A few of the rooms, sauna, bio sauna etc wasn't hot. When I mentioned this to a member of staff I was tod he didn't know. The ice room was also not up to its usual standard as we have visited many times before. So lovely quiet relaxing time just slightly let down by some spa facilities. Thsnks.

We were looked after amazing during our overnight visit we were treated like royalty by all staff right from check in to check out. The whole team worked tirelessly in such difficult times, so thank you to everyone

The room was spacious ,staff brilliant, very clean . The food left a little to be desired (a little too processy )Spa fantastic and massage was best I've had. Overall quitegood

Very very average. Can't give more point than a normal B &B. Definitely not value for the money.

Staff friendly and helpful. Hotel had put a lot in place,clean and following all the guidelines . The breakfast was good evening meal was good,food hot . Spa facilities very clean and staff helpful.

Really enjoyed my stay staff were excellent, the facilities were fine the only complaint would be the food wasn’t the best, barbecue wings had no barbecue sauce gammon and chips was ok but only 8 chips, wouldn’t normally count my chips but it was too obvious, wouldn’t stop me going again

We tried calling the number provided at reception in regards to questions to ask about the spa and we had no answer after 10 minutes. Nobody in the Spa were following Covid Rules of 10 minutes. The room was opposite a main road and the noise woke my husband up in the early hours and kept him awake all night. The staff in the restaurant didn’t have a clue what was going on. We ordered a desert with one waiter and then 25mins later the same waiter came and asked again if we wanted to order. It’s not like the restaurant was even busy. There were 5 tables occupied by people. Ryan however was a delight and delivered great customer service in regards to serving drinks at the table.

Staff were lovely and room was comfortable..... spa was really nice but unfortunately the hotel was limited as to what they could do due to the cover 19...... overall very happy with hotel and especially the staff!!!!

Hotel friendly but food menu a little limited, restaurant service was slow