Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 589 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
United Kingdom

GPS:53.581386, -2.175206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  589 reviews

TripAdvisor Rating  4.0/5  2,065 reviews

Certificate of excellence 2023

Perfect wedding venue

TripAdvisor rating 5.0/5

Chelsealouise111 Families - TripAdvisor review

We had our wedding day here in October and from start to finish it was nothing but perfect. The whole team were amazing and nothing was too much trouble. The food was so nice and service ran smoothly. Mark who ran the wedding day was fantastic i met him the night before and told him a few details and then he made sure everything was perfect on the day. I can’t thank the whole team enough as our day was so special. I can’t recommend Norton Grange enough for weddings. Thank you Mr & Mrs Pearson

Disaster weekend

TripAdvisor rating 1.0/5

Crichton B D TripAdvisor review

from the min. we walked in till we checked out was a disaster. Rude staff unhelpful. Food was poor service poor. Was a cold weekend and air condition was on full blast when i asked to turn it off was tole "nope". Guests in dining area sitting with coats on ! The only member of staff that was polite AND smiling was young girl on breakfast on Monday morning.4 star NO WAY . Need some SERIOUS staff training. Have told the organisers of the conference to look for another venue .

Very disappointed.

Customer review rating 0.5/5

S. Couples - Confirmed reviews ALL

I paid for a privilege room and I wasn’t provided with the extra’s you get in the room. I was promised they would bring the water and the bath robe’s Saturday morning which was the day after we arrived. On the Saturday morning they didn’t arrive, I went back to reception and asked again and they still didn’t arrive. I visited the hotel for 2 nights and I didn’t end up receiving my bath robes or my bottled water which was the extras you get when you pay for a privilege room. I basically got a standard room, but paid for the privilege room. We also ordered room service which was appalling the food was inedible and I was charge extra for room service . I definitely wouldn’t recommend this hotel the service is well below average.


Customer review rating 2.0/5

Carl K. Solo - Confirmed reviews ALL

Was a cold room and I left a new iPhone charger, maids obviously claimed as I connected and still awaiting call back. 100% sure I left plugged in next to table

Well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Requested twin beds but given a double which we didn't worry about. Blood stain on carpet. Foyer toilets were disappointing for this rated hotel and generally I think the hotel is perhaps looking a bit tired now. Spa area good although locker area again looks tired.

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Other web-users rate our hotel

  • 161 reviews 8.9/10 Location
  • 605 reviews 7/10 Room
  • 648 reviews 8.2/10 Service
  • 13 reviews 6.2/10 WiFi
  • 334 reviews 8.5/10 Wellness Area
  • 235 reviews 6.4/10 Cleanliness
  • 214 reviews 7.4/10 Breakfast
  • 147 reviews 5.8/10 Vibe

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