Mercure Manchester Norton Grange Hotel & Spa 4 stars

Pauline on reception sorted everything for us. We stayed for one night, dinner and breakfast included. The food was delicious with a great menu to choose from. The room was very clean and comfortable.

Business trip over several days

The air conditioning units outside our windows where too Loud and kept us up at night. The spa facilities where limited with the current situation.

The hotel itself is clean and organized. The rooms are a little dated but generally ok for a Mercure. The dinner was ...ok. Food quality varied depending on the item ordered. ( Stay away from the sticky toffee pudding!!) The best thing about this hotel were the staff. They were incredibly accomodating and went out there way to help you.

Some elements of room not cleaned thoroughly on arrival (e.g. multi-splashed kettle) No regular cleaning of bar tables (we moved to a table to watch the football but no-one cleaned off where we had been). Tables sticky. Bar staff very personable. Regular non-use of masks - more often by guests. Came back one evening to find groups of people running along corridors in front of reception. When I raised the issue the male receptionist just shrugged and smiled. Too much in/outs for smokers standing in doorway and coming straight back in. I followed a group of nine young men (from two cars) into the Leisure Spa - entering all together they crowded around the reception area and were let in. What happened to no more than six from two households? Water in pool felt thick and untreated couldn't find any visible records of pool maintenance/cleaning/checks. Nearest lift broken when we were leaving. You really need to get a grip! This area is one of the centres of the virus and guests should feel protected. The only saving grace was Pauline Darly Ngo Biyong who seemed to be an excellent/understanding/proactive member of your staff. I wish there were more of her! Robert V.

The staff were amazing. They couldn't do enough for us and were all friendly and accommodating. The food was delicious, room was comfy and spotless and the spa and treatments were great.

3rd year in a row staying to celebrate our wedding anniversary. We were really well looked after and had an amazing stay

Had a lovely stay, had used the spa facilities before but never stayed at the hotel. Asked for an accessible room, and this was provided and really helped with my mums mobility as everything was so close together. Anything we asked for, people where happy to help, I would of given 10/10, only issue was when we arrived our room wasnt ready, but receptionist made sure the issues was resolved ASAP

Staff were lovely and welcoming, hotel has a fantastic clean feel and was given clear written instructions upon arrival. Room was comfortable and exceptionally clean.

Very safe with all the restrictions that are in place very cleaning a little dated but I know that the refurbishment that should have taken place has had to be postponed. Very friendly staff professional and attentive. Great treatments at the spa good food, ordered room service for breakfast unfortunately the order was wrong but I didn’t complain as it wasn’t a problem. A party of 11 of us are returning at the end of October so I hope our stay is as good

From check in to our breakfast the following morning, our stay was made perfect by the staff. They were so friendly and couldn't do enough for you. Special thanks to Anna in the restaurant who looked after us during our evening meal. Her customer service was fabulous and she really did look after me and my husband very well. Food was beautiful and was served piping hot. I highly recommend the sticky toffee pudding. This was delicious! We will be back again soon xxx

My family were there to celebrate my 75th Birthday , the room we stay in was very clean & beautiful prepared with a birthday message laid out in petals on the bed. The pool area & gym was open with all latest conditions in place. The meal in the evening was delivered & everyone enjoyed it. Overall with the current situations that exist the stay was very good.

Everything was great with this hotel, the dinner we had was very good food. The pool being open was a big big plus and the staff were really friendly and helpful. I can not comment on the breakfast as we missed it! (for which we was refunded A+++) However i do think 9am is a little too early to stop breakfast. Overall would recommend this hotel, really enjoyed our stay. Thanks

We stayed overnight as part of a spa package. We were aware facilities were limited. The use of the gym & pool was good & we had massages which were amazing. Staff throughout were extremely helpful & covid measures were impressive. Unfortunately the big let down was the food at both dinner & breakfast. A starter of BBQ chicken wings came and it was clearly frozen wings with a sachet of BBQ sauce! The calamari rings were unrecognisable. All in all it was a pleasant stay but the food was bad.

staff were extremely helpful and made my birthday very special from exceptional service they even took great care in our allergies to fish in the restaurant and even dressed the room beautifully for my birthday i will be sure to book again