Mercure Manchester Norton Grange Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,648 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

  • Max. number of persons: 2
  • Views: Courtyard side, Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Views: Garden side, Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Views: Patio, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Views: Patio, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,474 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,648 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was OK

Customer review rating 3.7/5

N B. Business - 17/01/2020 Confirmed reviews ALL

Room was next to the kitchen and had the trolley with plates or something going past every so often, not major but worth a mention. I ordered a simple sandwich on the evening and after I chased an hour later it eventually arrived. The gentle man working behind the bar (ginger hair cant remember name) was really apologetic which was great, however another member of staff was meant to remove the charge from my room bill but didn't, took a while when checking out to get this removed from the bill. All staff where very professional.

Dear Nick B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. I am pleased to learn your feedback about service and team. I will certainly address the concerns you addressed with relevant teams and ensure improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Lovely Break

Customer review rating 3.7/5

Wilmandshaun Couples - 15/01/2020 Confirmed reviews ALL

We stayed for one night. Being a gold card member our room was upgraded to privilege. Great gym and sauna - lovely countryside setting - helpful staff

Dear Shaun O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

One night two rooms

Customer review rating 3.7/5

Ian M. Couples - 15/01/2020 Confirmed reviews ALL

Stayed here for one night after a baby shower party in the Hopwood suite. First room was fine, our room had a few issues, room 308. Towel radiator didnt work, bathroom fan didnt work, the main light in room was missing a shade. Nothing to be too concerned about though. Staff were very friendly and helpful. Breakfast was buffet style and very nice and well stocked.

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Nice room & spa, food OK

Customer review rating 3.7/5

Colin P. Couples - 14/01/2020 Confirmed reviews ALL

Room well appointed. Bit annoying that despite reporting fault, TV couldn't get BBC2. Bar pleasant and evening meals fine. Breakfast very ordinary. Hot food congealing not attractive. Why not cook eggs to order? And buy better quality sausages?

Dear Colin P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Lush stop off

Customer review rating 3.7/5

Clare Business - 14/01/2020 Confirmed reviews ALL

Very pleasant. Staff all attentive. Facilities & provisions very nice. Menu lovely, so nice to have fresh food. Not so easy to source when travelling about a lot, as I do. Given free upgrade too

Dear Clare W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Fawlty Towers

Customer review rating 3.7/5

Paul K. Business - 10/01/2020 Confirmed reviews ALL

Reception messed up my preauthorisation on my card resulting in overpayment and no receipt available to be given to me. They said they would email me my invoice later in the day. Nobody contacted me at all. Poor poor service.

Dear Paul K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Parag from reception will team will you send you the invoice to you this evening. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Mrs A. B. Couples - 09/01/2020 Confirmed reviews ALL

Very Happy with the service and the room and facilities

Dear Andrea B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr andrew D.

Customer review rating 3.7/5

Andrew D. Couples - 08/01/2020 Confirmed reviews ALL

My stay was amazing as always iv stayed here over 8 times over the last 5 years amazing as always I was very upset that I had to pay £100 deposit when I arrived at the hotel for the room even tho it was payed for In full

Dear Andrew D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about deposit. I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

DINNER & DANCE STOP OVER

Customer review rating 3.7/5

Mr G. Friends - 07/01/2020 Confirmed reviews ALL

My wife and I were attending a function at the hotel and overall it was a good experience. The staff at the function and at breakfast the following morning were all really cheerful and welcoming. The food at the dinner was excellent, which isn't always the case at such events but it was tasty and served warm with smiles all round. Nothing was too much trouble fo any member of staff. My only negative point was having set our alarm clock for 9AM we didn't appreciate a noisy house keeper vacuuming outside of room door at 8AM and crashing the vacuum in to our door several times making a noise after which we could not get back to sleep for that last hour. Other than that minor point, I would highly recommend this hotel

Dear John M. G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about hoover at 8am, I will certainly address this with relevant team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Amazing

Customer review rating 3.7/5

Sinead M. Friends - 07/01/2020 Confirmed reviews ALL

Rooms where so nice and staff were so friendly

Dear Sinead m., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

New Years eve 2019

Customer review rating 3.7/5

Kally S. Families - 06/01/2020 Confirmed reviews ALL

Wonderful experiencing the family New year's eve party in the Hopwood suite. Beautifully dressed excellent buffet. All the guests were respectful. The staff were outstanding. Special mention to Dean not only did he provide exceptional service to all the guests. Nothing was too much trouble and the best bit about him was he always remembered what drinks we liked and what to recommend on the menu. He even made sure my son got to watch football on the 1st rather than him and his dad going off to the pub to watch it. Katie was exactly the same so professional kind and helpful. Parag and Juliet were very helpful on reception and fixed any problems we had. Carol and Enida looked after us at breakfast and again made us comfortable like the other guests. I used the spa everyday and the whole stay over new year was just bliss.

Dear Kally S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. Apologies I didn't had much time to catch up with your family for long enough time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

First time at grange

Customer review rating 3.7/5

Mrs B. Friends - 03/01/2020 Confirmed reviews ALL

Really enjoyed the Gala night. Excellent meal, and entertainment. Beautiful rooms, spotless. Only negative (Big one). Couldnt believe bar ran out of beer after an hour into night. Whiskey on list not available, and prices rather high. Disappointed

Dear Joan B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about beers & whiskey, I will certainly reflect on your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Pleasant and friendly

Customer review rating 3.7/5

Eva Families - 01/01/2020 Confirmed reviews ALL

Made welcome from our arrival. Nice room and enjoyed the pool/sauna once again. Recommended.

Dear Eva L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

great

Customer review rating 3.7/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

Very good service, especially from the lady in the bar area who very kindly arranged a table for us to eat at when the restaurant was closed.(Lots of larger tables were being occupied by single clients and we were a group of 4) sorry I did not get her name but would like to thank her.

Dear Mary P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Miss Kayleigh R.

Customer review rating 3.7/5

Kayleigh Couples - 01/01/2020 Confirmed reviews ALL

Lovely night stay with my partner just before Christmas

Dear Kayleigh R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

great Christmas

Customer review rating 3.7/5

John L. Couples - 30/12/2019 Confirmed reviews ALL

From booking with Pauline and being looked after by Carol and Eneida the staff where terrific. We had 16 guests on the Boxing Day carvery the food was super and a good selection, We had a lovely Christmas with you please thank everybody for us. John and Barbara L..

Dear John and Barbara L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

staff extremly good will be staying with you again,

Customer review rating 3.7/5

Mrs W. B. Families - 30/12/2019 Confirmed reviews ALL

very good, we stayed to nights then hand a fantastic meal with all our family for our Christmas meal which was amazing can,t speak highly enough the staff entertainment, father Christmas even popped in for the children

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

This wasn’t the experience I was hoping for

Customer review rating 3.7/5

Gemma Q. Couples - 29/12/2019 Confirmed reviews ALL

Room was ok, basic with all you need for an over night stay. Cleanliness was 10/10 the hotel and room were spotless. what was disappointing was I booked an over night spa stay direct with the hotel to be told my Package included a three course meal off the a la Carte menu, when we arrived at the restaurant we were then told we had up to the value of £30pp off the menu to spend and anything off the grill would be an additional £5, I don’t quite understand why there would be an additional £5 cost as a Rib Eye steak is £26 surely if you have up to the value of £30 to spend there shouldn’t be an additional cost? Especially after being told when booking that it included a 3 course meal off the a la carte menu not being told there were additional costs or an amount to Spend off the menu. The spa facilities were average after sitting on the top bench in one of the saunas you could see all the damage on the metal at the top of one of the saunas which looked like a health and safety hazard. The masseuse I had for my neck back and shoulder massage was a lovely Lady but I couldn’t help but feel sorry for her as all the way through my treatment she was coughing and sneezing as to much discomfort when trying to enjoy a relaxing massage and germs being spread all over me this wasn’t a relaxing experience I would have been happier if my treatment would have been cancelled due to I’ll health than have germs being spread all over me. The poor lady wasn’t well and sounded like she needed to be in bed not in work especially when being in such one to one direct contact. This was meant to be a relaxing Boxing Day treat for myself and my partner which we were both looking forward to and it turned out to be a miss selling of a service and I am now full of a cold which I believe has been passed onto me from the masseuse (which isn’t her fault) very disappointed.

Dear Gemma Q., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am glad to learn you enjoyed the cleanliness of the room. In relation to £30 allocation, most of the hotels provide only £15 or £20 allocation for the guest to use. we are pleased to offer £30 towards the dinner per guest. I am upset to learn your feedback about your spa experience. Our spa & leisure facilities are one of the best in North west. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Christmas Eve to see family

TripAdvisor rating 4.0/5

sharona765 Family - 29/12/2019 TripAdvisor review

Hotel looked beautiful,we arrived in the evening on Christmas Eve,the hotel had all the lights around the door and inside,it looked beautiful.We had a wonderful evening meal and the staff provided excellent service couldn’t fault anything

Dear Sharona, Merry Christmas & Happy New Year!! Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am Pleased to learn you enjoyed your stay on Christmas Eve & the décor of our hotel. I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Good facilities but some staff need training especially bar and evening service staff

Customer review rating 3.7/5

E. Families - 28/12/2019 Confirmed reviews ALL

We have stayed in this hotel for the last four years on Christmas Day. We also had our wedding reception there in 1996. So we hopefully this will put in context what I am about to say. We were greeted by a very professional member of staff (his name began with A) on Christmas morning. We had booked three rooms one of which was a twin. We were asked if we had booked a twin even though our earlier email correspondence had confirmed this. The reception staff soon sorted an extra bed for the room so that was sorted. After booking in I felt like we had been overcharged so I checked the emails to find that we had been charged for 12 breakfasts not 6 so I went to reception again and this was sorted although he blamed the online system which seemed odd how an electronic system which clearly stated 6 breakfasts could suddenly change to 12 when you check in. We went to the bar for a coffee. This is one of the areas that needs looking at. One person serving and taking a long time. The queues started and people start muttering. But there are several other staff in and out of the bar - surely someone could have helped their colleague? Pre CHristmas dinner another queue at the bar! More mutterings from the people in the bar. This picture was exactly the same in 2018, 2017, 2016....... We eat elsewhere Royal Toby, but come back at night for a drink before bed. We had some food too, all of which was served well and the staff were friendly. However when I went back to the toilets two members of staff were arguing over who should be doing what in a public area - not very professional. The rooms were great clearly the hotel has undergone a facelift over the last few Years and it showed well done. The facilities are great too we look forward to our annual visit to the spa area. Breakfast was better this year too so again improvements have been made. The Norton Grange is a great place for us to meet as a family each year but staff training needs to be improved to ensure that people get served well. Slow service and unprofessional behaviour can put people off. Just go to the Royal Toby to see Heath I mean. They served over 300 people in three restaurants on the same day. Their bar staff can cope with more that one person at a time. Hopefully you will take note of the feedback and we look forward to an improvement again in 2020.

Dear Christina E., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive Constructive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do believe in learning and developing every day & will certainly visit Royal Toby and learn from their team. Thank you again for sharing your experience, and we hope we show the improvements for you Xmas visit in 2020. Sincerely, Rama Arimilly General Manager
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