Mercure Manchester Norton Grange Hotel & Spa 4 stars
Customer review rating (ALL Rating) 4.2/5 506 reviews
ALLSAFE approved hotel
An ALLSAFE Certified Hotel.
In-house bar & restaurant serving authentic local dishes
Wedding facilities capable of accommodating 220 guests
On-site swimming pool, jacuzzi, sauna and gym facilities
Situated eight miles from Manchester city centre
Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom
MANCHESTER PICADILLY: 17 CHESHAM AVENUE
ROCHDALE: 17 CHESHAM AVENUE
LEEDS/BRADFORD At 47.8km / 29.7 miles
MANCHESTER INTL AIRP At 40.23km / 25 miles
MANCHESTER PICADILLY At 16.3km / 10.13 miles
MANCHESTER VICTORIA At 16.3km / 10.13 miles
ROCHDALE At 5km / 3.11 miles
GPS:53.581386, -2.175206
Check-in from - Check out up to
The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.
The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.
The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.
The hotel takes great pride in offering guests a vast choice of hot and cold items for breakfast. Daily options include traditional full English, fresh fruit, cereal and a selection of locally produced preserves and jams.
The hotel boasts its own fitness suite and leisure complex.
Full spa facilities include an indoor heated pool, fitness room and massage treatments.
Everyone has their own picture of the perfect day: from intimate to lavish - and everything in between. We always remember it's your wedding and you can design it exactly as you want. That's why we give you your own dedicated wedding co-ordinator.
The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 4.0/5
Carla Couples - Confirmed reviews ALL
I arrived at Mercure Manchester at 12pm on Saturday 14th May due to my best friend getting married. I booked a room in February with you guys and thought I would call in the Thursday before to see what time I could get into my room. I was then advised no room was booked and the helpful advisor booked me a room and honoured my discounted rate due to booking under the wedding. When I arrived on the day I was advised I couldn’t get in till 2pm which when explaining on the phone previously I need to get myself and daughter who was a bridesmaid ready. After the wedding ceremony had ended around 1:45-2pm I went to reception to then be advised it was still not ready. At 5pm after the speeches and food we then went to reception and was then given our room key. I paid £115 for this room which was more like a family room for me and my partner. Although it was clean we didn’t have long in the room as we attended the wedding it was a lot to pay for such a short time.
Dear Carla S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 2.0/5
R B. Families - Confirmed reviews ALL
The room was clean and the facilities were good, however no cold water in the bathroom and nothing in the mini bar fridge, not even bottles of water. I also received a call after checking out to advise I owed money for bar charges to the room, which I did not charge. I asked for an itemised breakdown, I was advised that I would get a call back but have not had a call. I assume this means it was a mistake but not call to apologise or confirm the error which is disappointing. Overall not a bad stay but probably wouldn’t recommend or stay again.
Dear Russell B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager
Customer review rating 3.0/5
Victoria S. Couples - Confirmed reviews ALL
The spa i found to be dirty with repairs needing to be carried out . Checkout wasnt till 12 and the cleaner let herself in without notice whilst i was naked in the bathroom at 11.25 and due ti her lack of english didnt not understand i had the room till 12. I visit here often with friends and my partner and am coming with a friend on monday this was by far the worst visit. Lets hope mondays trip is a less eventful one.
Dear Victoria S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am embarrassed to learn your experience. I will personally address your comments with relevant teams. Please accept my sincere apologies. Sincerely, Rama Arimilly General Manager
Customer review rating 2.5/5
A R. Couples - Confirmed reviews ALL
Staff welcoming and pleasant, had issue with one of the rooms so moved late in the evening, then had issues 2 nights running with key card access (2 hours wasted each night), overnight manager run of his feet. Breakfast first day was lukewarm, my wife did advise the Breakfast mgr of this when asked, who apologised and explained the issue keeping food warm, next day the food was hot. Attending sisters wedding, staff brilliant in trying to make the day special. But the DJ in the evening was pumping out the music at over 110 Db's which was deafening and my ears were ringing. Raised with Duty manager who advised that DJ was resident and play 4 nights a week and people were dancing, (I had already asked the DJ to turn down the music 4 times). Explained to duty mgr who got him to reduce the output slightly and that the 85 decibels is the safe level for music, otherwise your hearing is damaged after 10 minutes. unfortunately due to loud music we had numerous guest leaving early as it was too much including us, spoilt the evening as too loud to dance with the noise too loud. The loudness of the music requires attention as we had other guest raising the issue with Reception the next morning, having a disclaimer on your web page isn't good enough.
Dear Andrew R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager
Customer review rating 4.0/5
Sophie Couples - Confirmed reviews ALL
Had a great stay here, we booked the spa package which was lovely. On the evening of our stay we were told we were unable to use the restaurant as there was two wedding receptions. Unfortunately we weren’t told this when we checked in or prior to our stay, as we would have preferred to have found another restaurant nearby. The hotel did serve food in the bar, and the meal and service was lovely. Overall we had a great stay and will be back again, we would have just liked to have been told earlier about the restaurant not being in use
Dear Sophie W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive & Constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the inconvenience caused for the restaurant. I am glad to learn you enjoyed the food in bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager
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