Hydrotherapy pool will be closed for the whole day on Tuesday 19th October for essential maintenance repairs. All other facilities will be open, we will however have workmen in the thermal suite which may cause some disruption. We are ALLSAFE cleanliness and prevention label vetted by Bureau Veritas and verified by Clifton Environmental services. This ensures that our hygiene and prevention meet the highest standards. To learn about ALLSAFE, click here https://all.accor.com/event/allsafe.en.shtml

Mercure Manchester Norton Grange Hotel & Spa 4 stars

Name: Mercure Manchester Norton Grange Hotel & Spa
Address: ROCHDALE, OL11 2XZ, UNITED KINGDOM
Telephone: (+44)01706630788
Rating: 3.8

Customer review rating 3.8/5 2,837 reviews

ALLSAFE approved hotel

Mercure Manchester Norton Grange Hotel & Spa

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+ 16 Services

Mercure Manchester Norton Grange Hotel & Spa

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this Hotel. Rama Arimilly General Manager

Rama Arimilly, Hotel Manager

The 4-star Mercure Manchester Norton Grange Hotel and Spa is set amongst tranquil countryside within its own beautiful landscaped gardens. Situated just eight miles from the city centre, this hotel is perfect for weekend breaks, shopping days and business stopovers. Enjoy a carefully prepared meal in the elegant Grange Restaurant, or relax in the less formal atmosphere of the Pickwick Bistro. Privilege rooms are available to complete any special stay, offering robes, slippers and luxury toiletries.

The hotel boasts 11 versatile function rooms which can accommodate up to 220 guests; ideal for conferences, weddings and more. Relax and recharge in the spa, or enjoy a round of golf at Manchester Golf Course, conveniently located opposite the hotel. In addition to this, the hotel is located just minutes away from transport links into the city centre, and is less than a mile in distance from the M62. Guests will be pleased to have access to the city from this tranquil and comfortable hotel.

Hotel extras

An ALLSAFE Certified Hotel.
In-house bar & restaurant serving authentic local dishes
Wedding facilities capable of accommodating 220 guests
On-site swimming pool, jacuzzi, sauna and gym facilities
Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Check-in from 14h00

Check out up to 12h00

MANCHESTER PICADILLY : 17 CHESHAM AVENUE
ROCHDALE : 17 CHESHAM AVENUE

By plane
LEEDS/BRADFORD At 47.8km / 29.7 miles
By plane
MANCHESTER INTL AIRP At 40.23km / 25 miles
By train
MANCHESTER PICADILLY At 16.3km / 10.13 miles
By train
MANCHESTER VICTORIA At 16.3km / 10.13 miles
By train
ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Hotel services

GRANGE RESTAURANT Non contractual photo

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

PICKWICK BISTRO Non contractual photo

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

2 Restaurants
One Bar
Breakfast
- Buffet
- Express
- Room service
- Breakfast à la carte
Room service
- Cold snacks
- Hot meals

11 Meeting rooms
Business Center
- Business center is wheelchair accessible

Wheelchair accessible hotel

Hotel informations
- 81 rooms
- 4 rooms for people with reduced mobility
- 15 family rooms
- 4 connecting rooms
- 81 non-smoking rooms
- 3 floors
Languages spoken at the hotel
Laundry / Valet Services
- Laundromat
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Reduced mobility Facilities
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter

Spa Natural Pool
- Covered
Spa Natural Fitness Centre
- On site

Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

Accessible room

Max. number of persons: 2
Views: Courtyard View, Patio, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilège double or twin room

Max. number of persons: 2
Views: Patio, Courtyard View, City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Classic Family room with a double and up to 2 pull out single beds

Max. number of persons: 3
Views: Patio, Garden View, Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 12
Maximum size: 170 m²
Maximum capacity: 250 people
Maximum banquet capacity: 200 people

Find out more

Average Experience

James &. S. Couples - 16/10/2021 Confirmed reviews ALL

Hotel: Needs a bit of modernisation. Staff were friendly and helpful, but very little was explained (for example access to spa, towels, pool) map was provided but felt we had to search for things & find our own information when we were there to relax. Good views. Room: Clean & tidy, but cold as the air con was on. It faced the main road so was very noisy day & night, difficult for sleep & again not good for relaxation. Kettle & hairdryer provided. En suite: Well lit. Good power shower. Nice bathroom although I used the towel from the bathroom radiator & it had a big clump of hair on it. Swimming pool: Large pool, good temperature. Quiet at the times we used it which was really good. Floor REALLY slippery when wearing provided slippers- very dangerous!!! Thermal suite: Great facilities! Loved all the different rooms & thermal pool. Very relaxing to look outside whilst in the pool. One of the tiles did fall off the roof of the steam room while we were in there - really dangerous as it was very close to me & shattered on the floor, I was also I didn’t cut my foot while searching for the tile - I did alert staff to this so they could ensure floor was clear but there was no rush in actioning this. Spa: Restaurant/cafe area was absolutely lovely, loved tea, coffee & cookies being available. Would have liked more snacks to be available (light lunch type snacks to purchase). We were told that we should wait in this area & would be called for our treatments but then it seemed like they couldn’t find us or were scared to call for us. We weren’t sure whether we were supposed to let someone know we were present or just wait to be called. Massage: Lovely treatment. Very achy afterwards which was a good thing. Very relaxing, lovely room, good temperature. Both staff were lovely but we expected to be in a double room not separate - this did impact on our couples experience. Mud Rasul: Not sure it is worth £20pp (especially when the confirmation email suggested booking it for £15). Quite muddy inside from previous customers. Felt a bit rushed as we didn’t want to miss the steam part because it was turned on whilst applying the mud. Mud smelled great. Felt like 10 mins to relax & 20 minutes to shower was too much - thought there would have been exfoliation salts available. Skin did feel great afterwards so would recommend. Bar: Would have preferred to have syrups for the coffee available, otherwise it was nice. Restaurant: Some difficulty in playing music - same song kept trying to play whilst eating evening meal. Good tasting food but limited menu. Staff again friendly & helpful. Overall, although it wasn’t the worst experience it also wasn’t the relaxing trip that we wanted it to be.

Dear James L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations on some areas; please allow me to express my sincerest apologies. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Spa stay

Anonymous Families - 12/10/2021 Confirmed reviews ALL

Lovely spa experience - great facilities

Dear Hazel B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Excellent spa, lovely rooms, excellent food, excellent staff.

C P. Friends - 11/10/2021 Confirmed reviews ALL

Overall the stay was good just a couple of things that could be improved on. No bathrobe or slippers in room despite being told in an e-Mail they would be. Went to the spa to get them to be told we had to go to reception for them. As I had an early treatment very limited time to go in the pool due to time wasted. In the evening food was late due to another function taking place. However the food and staff were excellent.

Dear Christine P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I am really sorry to learn we failed to delivered the basic during your stay. Please leave it with me. I will personally address your experience with our house keeping team. Thank you again for sharing your experience, and I hope this one odd experience will not deter you returning back to us. Perhaps you would be kind enough to contact me directly when planning a future visit to Norton, so I can personally ensure that your next stay is a comfortable and enjoyable one. Sincerely, Rama Arimilly. General Manager

Good stay.

Tina C. Friends - 11/10/2021 Confirmed reviews ALL

Lovely stay with friends, 2nd time going to Mercure. The hotel staff are friendly and very accommodating. The breakfast has plenty of choice. Stayed for dirty dancing, only complaint was there wasn't a great deal of choice for the meal, but still overall a very good night. Will definitely be staying again.

Dear Tina c., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Rama Arimilly.

Friendly staff

Yvonne X. Couples - 10/10/2021 Confirmed reviews ALL

Stayed here once before, there seems to be lack of communication as to where or whom you get your bathrobe for the spa . There was a cracked tile in the hydrotherapy pool which I cut my elbow on , this was reported and I was told it would be dealt with that evening, it wasn’t

Dear Yvonne S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. We investigated hydro pool, further to your feedback. Our night's team emptied the hydro pool and investigated the tile you are referring to. I can confirm that there are no cracked tiles found. the pool is now filled back and back to use as normal. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Sincerely, Rama Arimilly. General Manager

Well located

Susan R. Friends - 09/10/2021 Confirmed reviews ALL

As I explained in my e-mail to the hotel dissatisfied with the price we paid and the service we received. Paid for 25 mins spa treatment only received 15 mins no robes or slippers asked for towels to be sent to the spa reception none arrived. Receptionist not very helpful she could have informed us when we checked in that there was a laundry issue other guests had robes and slippers should not have provided some and not others food was ok had better. As this was a reunion of friends getting together having not seen each other for 2 years and one friend who was getting over cancer it was a very disappointing experience. I am sorry to say would not recommend your hotel. Regards Susan R.

Dear Susan R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly. General Manager

Relaxing and enjoyable

Durham B. Couples - 04/10/2021 Confirmed reviews ALL

Booked for my partners birthday, enjoyed three course meal, spa, massages and mud rasul. Added touch with rose petals on the bed

Dear Durham B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

A restful experience supported by kind and caring staff!

Pauline Families - 03/10/2021 Confirmed reviews ALL

We were celebrating my mother's 86th birthday with an overnight spa stay. Our accessibility room was very comfy and the staff always ensured our needs we're met.

Dear Pauline H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Great Location

Pete Business - 02/10/2021 Confirmed reviews ALL

It's a great location for my work, and getting to know the friendly staff now - Carol makes me welcome.

Dear Peter w., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. thank you for recognizing Carol's efforts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Good stay

Janet Solo - 02/10/2021 Confirmed reviews ALL

Room upgrade by helpful and sympathetic receptionist due to unforeseen circumstances, room, bed and pillows very comfortable. Dinner menu a little limited, but very good choice at breakfast.

Dear Janet H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Satisfactory

T A. Couples - 02/10/2021 Confirmed reviews ALL

Clean and basic

Dear Toni A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Good facilities and a comfortable bed.

Tessa Business - 29/09/2021 Confirmed reviews ALL

The experience was nice. I was able to use the gym/pool/spa. The room was clean and comfortable and the restaurant was good. They did run out of a lot of food on the second night though, which was a shame.

Dear Tessa J., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about food on second night. I will certainly address with relevant team leader. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Maureen Families - 28/09/2021 Confirmed reviews ALL

Staff wonderful and very helpful. However I had requested a twin room but given a room with a double bed and a pull out bed as an alternative. My daughter found the pull out bed too short as her feet hung over the end. I find a hotel that cannot provide a twin room is very unsatisfactory.

Dear Maureen L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Very good stay

Mrs J. S. Couples - 27/09/2021 Confirmed reviews ALL

The staff were all friendly, polite and helpful. The room was lovely and had everything provided.

Dear Joy s., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Great facilities

Anonymous Couples - 26/09/2021 Confirmed reviews ALL

Had a two night stay with two treatments in the spa. Hotel was great, spa was lovely and had a lovely walk during our stay.

Dear Sean M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Great stay

H. Families - 26/09/2021 Confirmed reviews ALL

Room was beautiful, plenty of towels. Staff lovely and breakfast was one of the nicest I’d had

Dear Hoyle H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Friendly clean hotel

John P. Friends - 25/09/2021 Confirmed reviews ALL

Great wedding experience for my family

Dear Jane P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Strange times........

779craig 28/10/2020 TripAdvisor review

Staff were lovely and room was comfortable..... spa was really nice but unfortunately the hotel was limited as to what they could do due to the cover 19...... overall very happy with hotel and especially the staff!!!!

Dear Craig Thank you for taking time to share your rating and feedback further to your recent visit to us. Totally agree with your comments being in strange times. Thank you for understanding the current limitations we placed in our club for the safety of our guests & staff. We look forward to welcome you back in the near future Best Regards Rama Arimilly

Great hotel

mrs58 26/02/2020 TripAdvisor review

We chose this hotel for the location and had also been recommended it by Rochdale FC. Football match was booked for my husbands birthday. We arrived way before our check in time but the receptionist allowed us to complete paperwork, gave us our key and left our suitcase in store room. A notice was displayed saying there would be a wedding that evening and might be noise. We asked where our room was and was shown it was on the top floor well away from the party room!! We had a coffee in the lounge and before we had finished drinking it the receptionist came and told us our room was ready!! Beautifully furnished Privilege room with "Happy Birthday" spelt out in rose petals on the bed along with towels made into elephants. Complimentary water and cola inroom as well as hand made chocs. Ordered sandwiches about 19.30 in bar which took quite a while to arrive, probably due to wedding and other guests staying there. Great breakfast full English and continental. Proper thick bread for toast and individual jars of jams etc. We would highly recommend this hotel.

Dear Guest, Wow what a fantastic detailed review!! Thank you for taking the time share your feedback in regards to your recent visit to Mercure Manchester Norton Grange Hotel & Spa. We truly appreciate you taking the time to share your thoughts with us, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. It is the goal of our team here at the Mercure Norton Grange that our guests feel as comfortable as possible, which give us the opportunity to establish a long-lasting relationship. Once again thank you for taking time to share your feedback and we look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

A chilly welcome!

tonyJ3126PB 01/02/2020 TripAdvisor review

My enduring impression is of being cold. Watching the curtains moving in the draft along corridors; feeling the draft in the dining room; turning the heating up in the room to 30° for six hours to get it warm enough. It was January in North Manchester: surely the outside temperature hadn't taken the hotel by surprise! The room was clean, everything worked, the toiletries were fine, the bed comfortable: if the temperature had been right, this could have been somewhere to come back to. At dinner the ossobuco was off: in fact chef had decided a while ago to take it off the menu but the menu hadn't been changed yet. Food prepared from fresh - the steak, for example - was fine; the rest felt a bit reheated. Away from the reception desk, staff were great: chatty and friendly without being intrusive. But reception at check-in was a bit grudging, while at check-out we had to wait five minutes while the person on the desk dealt with an irate departed guest on the phone: no getting help from a colleague to check us out, no apology when the call was over. I wouldn't say I'd never stay there again, but next time I'm staying in the area I'll look to see what alternatives there are before booking this hotel. Checking out

Dear Tony, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in some areas. I will personally address the areas you mentioned in your feedback with all relevant departments. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

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