Mercure Manchester Norton Grange Hotel & Spa

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Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 506 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

  • MANCHESTER PICADILLY:  17 CHESHAM AVENUE

  • ROCHDALE:  17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS:53.581386, -2.175206

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Our guest reviews

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  506 reviews

TripAdvisor Rating  4.0/5  1,856 reviews

Certificate of excellence 2022

Lovely hotel late check in

Customer review rating 4.0/5

Carla Couples - Confirmed reviews ALL

I arrived at Mercure Manchester at 12pm on Saturday 14th May due to my best friend getting married. I booked a room in February with you guys and thought I would call in the Thursday before to see what time I could get into my room. I was then advised no room was booked and the helpful advisor booked me a room and honoured my discounted rate due to booking under the wedding. When I arrived on the day I was advised I couldn’t get in till 2pm which when explaining on the phone previously I need to get myself and daughter who was a bridesmaid ready. After the wedding ceremony had ended around 1:45-2pm I went to reception to then be advised it was still not ready. At 5pm after the speeches and food we then went to reception and was then given our room key. I paid £115 for this room which was more like a family room for me and my partner. Although it was clean we didn’t have long in the room as we attended the wedding it was a lot to pay for such a short time.

Dear Carla S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

No running coke water in the room

Customer review rating 2.0/5

R B. Families - Confirmed reviews ALL

The room was clean and the facilities were good, however no cold water in the bathroom and nothing in the mini bar fridge, not even bottles of water. I also received a call after checking out to advise I owed money for bar charges to the room, which I did not charge. I asked for an itemised breakdown, I was advised that I would get a call back but have not had a call. I assume this means it was a mistake but not call to apologise or confirm the error which is disappointing. Overall not a bad stay but probably wouldn’t recommend or stay again.

Dear Russell B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Customer review rating 3.0/5

Victoria S. Couples - Confirmed reviews ALL

The spa i found to be dirty with repairs needing to be carried out . Checkout wasnt till 12 and the cleaner let herself in without notice whilst i was naked in the bathroom at 11.25 and due ti her lack of english didnt not understand i had the room till 12. I visit here often with friends and my partner and am coming with a friend on monday this was by far the worst visit. Lets hope mondays trip is a less eventful one.

Dear Victoria S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am embarrassed to learn your experience. I will personally address your comments with relevant teams. Please accept my sincere apologies. Sincerely, Rama Arimilly General Manager

wedding venue - good staff but DJ music to loud (deafing, hearing damaging) spoilt evening

Customer review rating 2.5/5

A R. Couples - Confirmed reviews ALL

Staff welcoming and pleasant, had issue with one of the rooms so moved late in the evening, then had issues 2 nights running with key card access (2 hours wasted each night), overnight manager run of his feet. Breakfast first day was lukewarm, my wife did advise the Breakfast mgr of this when asked, who apologised and explained the issue keeping food warm, next day the food was hot. Attending sisters wedding, staff brilliant in trying to make the day special. But the DJ in the evening was pumping out the music at over 110 Db's which was deafening and my ears were ringing. Raised with Duty manager who advised that DJ was resident and play 4 nights a week and people were dancing, (I had already asked the DJ to turn down the music 4 times). Explained to duty mgr who got him to reduce the output slightly and that the 85 decibels is the safe level for music, otherwise your hearing is damaged after 10 minutes. unfortunately due to loud music we had numerous guest leaving early as it was too much including us, spoilt the evening as too loud to dance with the noise too loud. The loudness of the music requires attention as we had other guest raising the issue with Reception the next morning, having a disclaimer on your web page isn't good enough.

Dear Andrew R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Lovely stay, great spa facilities

Customer review rating 4.0/5

Sophie Couples - Confirmed reviews ALL

Had a great stay here, we booked the spa package which was lovely. On the evening of our stay we were told we were unable to use the restaurant as there was two wedding receptions. Unfortunately we weren’t told this when we checked in or prior to our stay, as we would have preferred to have found another restaurant nearby. The hotel did serve food in the bar, and the meal and service was lovely. Overall we had a great stay and will be back again, we would have just liked to have been told earlier about the restaurant not being in use

Dear Sophie W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive & Constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the inconvenience caused for the restaurant. I am glad to learn you enjoyed the food in bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Suitable business stopover

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Completed training in the function room. Was well stocked. The rooms themselves were comfortable and kept clean. Staff supplied multiple snacks throughout the course to keep us energised, however on the last day decided to bring in a tray of snickers bars, after informing the staff at the beginning of the course, that I had a nut allergy. Apart from that, great stay. Would use again

Dear Edward B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive & constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Lovely staff

Customer review rating 4.0/5

Carl E. Couples - Confirmed reviews ALL

The staff were lovely and very hardworking. The overall look of the hotel seems a little run down and requires updating in areas, particularly the bedrooms, corridors, communal toilets and outdoor area.

Dear carley e., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about refurbishment. It is due to start in upcoming months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Very comfortable stay to be near our family

Customer review rating 4.0/5

Withheld Families - Confirmed reviews ALL

We were very happy and we reported minor problems in our room, they were dealt with promptly with good grace.

Dear Roger B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to learn that the issues you reported were resolved quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Decent but issues

Customer review rating 3.0/5

Paul W. Couples - Confirmed reviews ALL

Air Con worked this time but window still lets in too much noise from the road in privelage room 315. Complimentary fridge wasn't refilled. Had to request that at 7.30 in the evening. Chicken curry in the bar was insipid but fish & chips were nice. My wife tripped on the edge of a metal carpet strip that was sticking up whilst exiting through reception right in front of the receptionist who witnessed the incident. The hazard "A frame" had been moved from over it leaving the dangerous metal exposed. I took a picture & made a note and gave it to your receptionist but nobody has been in touch to see how my wife is!

Dear Paul W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I did investigated your feedback with the receptionist on duty, who in her words said "I asked the guest is she ok. she said I am fine and left the hotel walking normal". May I please ask how is your wife feeling now. I confirm the metal strip is fixed and safe for all users to use the way. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Lovely stay

Customer review rating 5.0/5

Laura O. Business - Confirmed reviews ALL

I really did enjoy my stay at the Norton Grange. The staff were all great, very friendly and welcoming. The facilities were fantastic and the room was very clean. The Welcome card and complimentary cake in the room and the extra toiletries in the bathroom was a great addition. The little touches made all of the difference. I will definitely be staying again.

Dear Laura O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Relaxing

Customer review rating 5.0/5

Ronald S. Families - Confirmed reviews ALL

Staying here because my son was getting married near by from checking in till we checked out the staff where friendly polite couldn't do enough for you I've been a member quite awhile now Each time it gets better

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Customer review rating 2.0/5

Guest Families - Confirmed reviews ALL

Emailed to; RD… Cc. h6… Currently no reply. Good afternoon, I am writing to you to formally complain about our unsatisfactory overnight stay with you and demand a refund. I checked in on Friday 13th May 2022 evening with my wife and 2 children after a long journey from Yorkshire. With a busy day planned for Saturday we were looking forward to a relaxing early night. Unfortunately, due the the wedding function you have had this weekend there were many children running around banging the floors above us and making a lot of noise beyond mignight, I tried to call reception to make you aware of the disturbance but the line kept transferring to an unspecified mobile number with no greeting and I was unable to make a complaint. On the Saturday evening 14th May 2022 the following night, we were woken around midnight to loud music coming from a room near to us, this carried on until 03.00am. During this time a very aggressive male in a room near to us was being extremely abusive towards a female guest using disgraceful language, I was genuinely concerned for her safety. With that level of noise and aggression I was close to calling the police. Again, I tried on numerous occasions to call reception to complain but the call went immediately to an unspecified mobile voicemail. We booked with the Norton Grange Spa Hotel as we expected a calm relaxing weekend away, however due to 2 unsatisfactory nights at your hotel with very little sleep we have just arrived home completely shattered and upset about our experience. Due to the above I would like a full refund for our stay with you. I have discussed this already with Gareth Lack (cc'd) who was eager to resolve this situation and gave us your business card and contact details, please liaise with him to discuss further. I hope to resolve this amicably without the need to escalate and take further action. Many thanks, I look forward to your response.

Dear Richard B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Over this weekend, I will personally catch up with the employees involved and back to you early next week. Sincerely, Rama Arimilly General Manager

Good stay

Customer review rating 4.5/5

Richard B. Couples - Confirmed reviews ALL

Staff very friendly and helpful.

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Another excellent stay

Customer review rating 4.0/5

Martin Business - Confirmed reviews ALL

An ideally located hotel for my purposes and the spa is the big attraction. Good breakfast.

Dear j T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

As expected

Customer review rating 4.5/5

Ac Business - Confirmed reviews ALL

As expected

Dear Allen C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

A very enjoyable wedding experience

Customer review rating 3.5/5

John Solo - Confirmed reviews ALL

My daughters wedding went well on the day although there were concerns prior to the event and some food serving mishaps. Leisure club conducive to relaxing on the days before and after the event.

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constrictive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Perfect please to stay

Customer review rating 5.0/5

B. E. Friends - Confirmed reviews ALL

I got all I wanted, had fun. Mohammed and the receptionist were wonderful and professionally. The receptionist sang happy birthday for me, I felt loved.

Dear E. B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Kept waiting for Ant and Dec to jump out!!

Customer review rating 2.0/5

Hayley B. Friends - Confirmed reviews ALL

A weekend of bizarre behaviour from the staff. To the point it was hilarious. It was like an episode of fawlty towers

Dear Hayley C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly. General Manager

So so

Customer review rating 3.5/5

Al Friends - Confirmed reviews ALL

The facilities were great, room hotel and bath great, the food was awesome, really tasty. Just 2 things, when i did check in i have been asked what time i will arrive and I’ve ticked before noon, We have arrived around 11:30 have breakfast and being told we can check in only at 02:00. Not a problem but then why i have been asked what time we arrive and not being told check in can be done only at 02:00. We eventually manage to do check in, we didn’t had any bathrobe in our room , we went back to reception no bathrobe there, we’ve been sent off to the facilities reception were we got only towels, no slippers or bathrobes, we have been sent back to main reception. From reception we have been sent in our room and told to wait for 10 mins for bathrobe and slippers. Anyway overall a good experience due to nice facilities and great food, but this unnecessary stress to looking for bathrobe and slippers was not welcomed, also the check in time should be clarified not earlier that 02:00 so people don’t have to wait around.

Dear Remus C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted key learnings from your feedback and we will certainly reflect on them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Its average but spa is too good.

TripAdvisor rating 3.0/5

Prince786007977 TripAdvisor review

Service was average.... Can have more staff at reception to accommodate guests properly without spending adequate time at reception. In terms of cleanliness, it was alright but found a long hair on beddings..... In terms of value it is worth it as you can visit so many places from there. In terms of sleep quality its a bit noisy if you are staying closed to city view rooms. But if you are staying opposite side its good enough.

Dear Guest Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I have noted the areas that we possible could do better with! Hope this one odd experience will not deter you returning back to us. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

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