Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 395 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  395 reviews

TripAdvisor Rating  4.0/5  2,365 reviews

Certificate of excellence 2025

Really pleasant hotel with great facilities and a great breakfast.

TripAdvisor rating 5.0/5

Christian L TripAdvisor review

This hotel has a warm and friendly feeling. The facilities are great-a large swimming pool, a well equipped gym with state of the art equipment. The spa is amazing with two steam rooms, an ice room, two saunas and a whirlpool which leads to the outside, The restaurant is cozy with a good choice of fayre. The breakfast is of a high standard with an excellent choice of food. Some of the decor is a little tired but this was the only minor negative thing I could say about this hotel, It is very good value for money considering all the facilities on offer

Customer review rating 3.5/5

Keith A. Business - Confirmed reviews ALL

The hotel is perfectly serviceable. Staff a good and helpful if a little sparse on the ground (only a single individual at breakfast doing booking in and serving requested items). TV had all the freebies channels but the central date and time was not properly set …. So no channel and programme list available. Add these up and while the hotel is perfectly serviceable no - one bothers about the things that would make it stand out from the crowd,

One of the best hotels I have ever visited!

TripAdvisor rating 5.0/5

LauraW687 TripAdvisor review

We visited as a group of 4 friends from December 30th-Jan 2nd as part of a Middletons Tour and can honestly say this is one of the best hotels I have ever stayed in the UK. The staff and manager were the most helpful and kind I have ever come across and made our stay extra special. When we arrived the manager greeted us personally with drinks and snacks. Our luggage was taken to our room and our room was lovely. We had a free mini bar and gifts left in the room. The food served in the evenings were phenomenal and the chef served me a specific platter of food as I cannot eat cheese. The New Years Eve Gala was wonderful. Food fabulous and staff so lovely On New Year’s Day, staff visited every room with a new years greeting, gift and handwritten card from the manager! When we departed all the staff came out in the freezing cold to wave us off! Special mention goes out to the manager and to Carol! I had such fun and so many laughs with Carol. I would not hesitate to recommend this hotel to family and friends and would return in a heartbeat!

Customer review rating 0.5/5

Emery I. Families - Confirmed reviews ALL

Very cold room . Serious incident happened at hotel, blood seen everywhere without us being clearly told what happened to decide whether we need to move and book another hotel. Horrible!

Dear Emery I., Thank you for sharing your feedback. I sincerely apologize for the discomfort caused by the room temperature and the incident you encountered during your stay. Your concerns are important to us, and we take matters of safety and comfort very seriously. Best Regards Rama Arimilly General Manager

Customer review rating 1.5/5

Nicola B. Friends - Confirmed reviews ALL

We arrived for a spa night to be told there was no robes and slippers available for us (even though it was stated on the booking that they were provided). We headed to the spa anyway but found it very overcrowded and unsafe, no one could see where they were going as the shutter was down and it was too misty to see in front of your own nose. We left after just 30 mins. We headed to the room for a shower and found it was freezing cold no matter what we did. We called reception who said to rub the bath for 15 mins to pull the hot water through. We tried all of this and still no hot water, we had to go for dinner without showering. Dinner was amazing, the service and food were 10/10 and this really helped to lighten our mood. We spoke to the girl on reception who was also lovely and trying her best, she explained we couldn’t move rooms as there was none left of the type we had booked but offered us a shower in a room near reception, we had no choice but to accept this. It was extremely inconvenient to take all our stuff to another room to shower, fully dress and walk back upstairs again. Breakfast was absolutely lovely in the morning but we couldn’t use the spa as again no robes or slippers. We did report all of this during our stay but were told to contact the manager. This is the third time we have stayed with you and we return, even though we live an hour away as it’s our favourite place to come for a Christmas treat. Thanks for reading and hopefully getting back in touch. Nicola Beesley

Dear Nicola B., Thank you for sharing your feedback regarding your recent stay at Mercure Manchester Norton Grange Hotel & Spa. I sincerely apologize for the inconveniences you encountered, particularly concerning the absence of robes and slippers, as well as the issues with the spa environment and your room's hot water supply. Your experience does not reflect the standards we strive to maintain. I appreciate your understanding regarding the room change, and I apologize for the inconvenience it caused. It is reassuring to hear that you enjoyed your dinner and breakfast, as well as the service provided by our staff. However, I regret that your expectations were not met in other areas. Please know that your comments regarding the overcrowding in the spa and the hot water issues will be reviewed as we continually seek to improve our guest experience. Thank you for being a loyal guest, and we hope to welcome you back for your next visit. Best regards, Rama Arimilly General Manager

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Other web-users rate our hotel

  • 165 reviews 9/10 Location
  • 641 reviews 6.9/10 Room
  • 635 reviews 8.2/10 Service
  • 7 reviews 0/10 WiFi
  • 356 reviews 8.4/10 Wellness Area
  • 266 reviews 5.7/10 Comfort
  • 259 reviews 6.7/10 Cleanliness
  • 218 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.