Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 436 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Description

Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT AND BAR

Discover flavors at the Pickwick Restaurant and Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  436 reviews

Customer review rating 2.0/5

Toni M. Business - Confirmed reviews ALL

I checked in without any issues, and the initial experience was smooth. However, my stay was unfortunately far from the peaceful break I had hoped for. My room was located directly opposite the stairs and the lift, which turned out to be quite disruptive. The lift emits a continuous pinging noise while waiting to arrive, so if guests were waiting for a few minutes, the beeping carried on constantly. In addition, the stairwell door didn’t have a soft-close mechanism, resulting in frequent loud banging throughout the day and night. To make matters worse, the fridge in the room produced a persistent whining noise. Noise insulation in general seems to be lacking. Conversations from people walking along the corridor could be heard very clearly, making it feel as though they were in the room with me. This significantly impacted my ability to relax. Service at the bar was also disappointing. I visited twice—once for lunch on Friday and again for drinks on Saturday afternoon—and on both occasions, I experienced long waits. Staff appeared to prioritise processing register receipts over serving customers, even when several people, including myself, were waiting at the bar. Overall, while the check-in process was straightforward, the noise issues and slow service made the stay less enjoyable than expected. Improvements in soundproofing and customer service would make a significant difference.

Customer review rating 1.5/5

Kris S. Business - Confirmed reviews ALL

Check in was good. The room I was given had a terrible smell coming from the bathroom drains. As it was late and I was exhausted I opened the window, poured hot water into all the drains closed the door and went to sleep. Unfortunately there was a loud fan outside the room so didn't sleep well. The smell was overpowering and I couldn't eat in the room. The bathroom itself is a bit tired and the some fixtures were broken. The bedroom was clean, well supplied with coffee machine, fridge etc and the bed was comfortable. Coffee in the bar was good.

Customer review rating 3.5/5

Nathan W. Solo - Confirmed reviews ALL

I have mixed feelings about my stays at this venue. I’m a gold Accor member which comes with various extras. I stayed twice on two different days in the same week. The first stay was faultless, I checked in early, got a room upgrade, got a welcome extra in my room and a full minibar. A few days later I was back but this time couldn’t check in early, had no robes in the room, no stocked mini bar and no welcome extra (usually a welcome desert in the room). I left it and checked out the following morning and just mentioned it only to be told “we may have ran out of those items, hence not being in your room”! I think not.

Customer review rating 4.5/5

Pam N. Couples - Confirmed reviews ALL

Very relaxed spa & stay. Only criticism was house keeping knocking on a few times an hour before check out .

Dear Pam N., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found the spa relaxing. We appreciate your comments about housekeeping and will take your concerns into consideration as we strive to enhance our guest experience. Sincerely, Rama Arimilly General Manager

Customer review rating 2.0/5

Anthony B. Families - Confirmed reviews ALL

The location, parking and general atmosphere of the hotel is good. But this hotel frequently has events that run until late, and certainly in our room were incredibly noisy, even the vibration could be felt. There are signs in the hotel mentioning the noise, and that it will cease at 1am. I understand this. But I was not given warning of this prior to arriving at the hotel. Most hotels hold events that cause noise, but never in my life have I experienced the noise we had in the actual hotel room. Most event spaces are separated from rooms and cause no disturbance to guests. The location of the event space, or lack of soundproofing, lead to a sleepless night. Had I known this, there was no chance i'd have booked the hotel. Beyond this, there was no welcome amenity for platinum accor members, and while we had a great check in experience, the check out experience was suboptimal. We had also booked a room with two beds, and when we got to the room there was only one. It took an hour to resolve this, after being told to use the pull out couch. This is fine, but it had no sheets. I've stayed at many Mercure hotels around the world and this experience was not in line with the standard they have upheld.

Dear Anthony B., Thank you for taking the time to share your experience regarding your recent stay with us. I appreciate your feedback and sincerely apologize for the issues you faced during your visit. I understand how disruptive noise can be, especially when it affects your comfort during the night. While we strive to manage events in a manner that minimizes disturbance to our guests, your comments regarding soundproofing and event location have been noted. I regret that you were not made aware of potential noise prior to your arrival, and I will ensure that this feedback is communicated to our team. Additionally, I apologize for the inconvenience you experienced with your room allocation and the delay in providing bedding for the pull-out couch. This is not reflective of the standards we aim to uphold. Regarding the welcome amenity for our platinum Accor members, I appreciate your comments, and we will review our processes to ensure a more consistent experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, providing you with the quality experience you expect from us. Best Regards Rama Arimilly. General Manager

Other web-users rate our hotel

  • 186 reviews 9.3/10 Location
  • 687 reviews 6.6/10 Room
  • 681 reviews 8.3/10 Service
  • 8 reviews 7.2/10 WiFi
  • 396 reviews 8.5/10 Wellness Area
  • 298 reviews 6.5/10 Cleanliness
  • 296 reviews 5.9/10 Comfort
  • 252 reviews 7.6/10 Breakfast

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