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Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating 3.8/5 2,663 reviews

ALLSAFE approved hotel

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Mercure Manchester Norton Grange Hotel & Spa
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+ 19 Services

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Laundry Paying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :  17 CHESHAM AVENUE

  • ROCHDALE :  17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

Accessible room
  • Max. number of persons: 2
  • Views: Courtyard View, Patio, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Views: Garden View, Courtyard View, Patio *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Views: Patio, Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Views: Patio, Garden View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

PICKWICK BISTRO

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,663 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,746 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best spa hotel in the area

Customer review rating 4.5/5

Vicki R. Couples - 09/06/2021 Confirmed reviews ALL

Very easy check in/out. Got to our room to find happy birthday written on the bed in red petals which was a lovely touch. Room was great, clean, comfy bed, robe and slippers provided. The spa was as fantastic as always, evening meal and breakfast were nice. What pulled it all together was the staff members, every single one of them was polite, helpful and friendly.

Dear Vicki R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Honeymoon

Customer review rating 5.0/5

Justin Couples - 09/06/2021 Confirmed reviews ALL

Wow amazing from start to finish all staff was amazing just need to buy my bottled cocktails which are amazing any details please ask

Dear Amanda P. & Justin, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Great stay

Customer review rating 5.0/5

Donna R. Friends - 08/06/2021 Confirmed reviews ALL

The hotel was lovely and clean, with nice friendly staff.

Dear Donna R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Fantastic stay! Amazing staff.

Customer review rating 5.0/5

Charlie Families - 08/06/2021 Confirmed reviews ALL

Fantastic stay. Staff amazing, location gorgeous. Clean throughout. Lovely grounds.

Dear Charlotte L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Poor

Customer review rating 2.0/5

Anonymous Families - 07/06/2021 Confirmed reviews ALL

Not great, have stayed before and it was better previously. The room was poor seeing as it was £170 for the night. The food wasn't great and below what would be expected. I overheard the lady on the table next to ours mentioned there was chicken in her vegetarian dish which shows the chef/s were not paying attention- the fried egg on my rice dish was snotty and undercooked. We had room service for breakfast and they forgot to bring us cutlery, toast and napkins. I had to phone down to ask for it to be brought up. The lady at reception transferred me and no one then answered, i then phoned back to ask to be put through again and she didn't even say hello, just answered the phone, huffed and then transferred me. We had a 8 week old child with us and hoped to have a relaxing first evening away from home with him but it wasn't. Your only saving grace were the staff. the lady who served us in the evening was lovely, very polite and attentive. The waiter who served us Breakfast, Joshua, was very good too. as someone who worked in the hospitality trade from 20…, you should ensure your rooms match the value of them, your reception staff are a bit more accommodating and think about additional training for your chefs who struggled to cook a fried egg. we'll be staying elsewhere when we return to Rochdale

Dear Witham M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments and certainly work with relevant departments for improvements. I recognise this experience may have marred your visit and your perception of our hotel. In an effort to restore your faith I would like to extend 25% discount on room rate for your next visit. My intension is to deliver Mercure experience to you & gain your trust. Hope this one odd experience will not deter you returning back to us. Perhaps you would be kind enough to contact me directly when planning a future visit to Norton, so I can personally ensure that your next stay is a comfortable and enjoyable one. Best Regards, Rama Arimilly. General Manager

Two night stay

Customer review rating 4.0/5

Marguerite D. Couples - 07/06/2021 Confirmed reviews ALL

The hotel is set in beautiful landscaped gardens. All of the staff were very nice especially Pauline on reception .We enjoyed sitting out on the terraced patio to have a drink however it became apparent that when there is a wedding there is not enough outdoor seating area for resident guests as well . We were disappointed with the food we were served on the first evening we chose the roast dinner the roast potatoes and vegetables were bought in frozen. The breakfast was well cooked but kept warm for too long which meant bacon that had rigor mortis the fried eggs were like rubber and the baked beans overcooked. The best part of breakfast was the toast that was very nic Our room was very comfortable apart from a crack in the bathroom sink and a badly stained table.

Dear Marguerite D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Brilliant stay

Customer review rating 5.0/5

Michael A. M. T. Couples - 07/06/2021 Confirmed reviews ALL

We got married here in November 2019 and decided to go for our wedding anniversary which we booked for November 2020 but was cancelled because of Covid-19 so decided to come back once restrictions were lifted. All staff were very attentive and nothing was to much trouble. We were very well looked after by Carol and her team in the restaurant. Would highly recommend and will be coming back again.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Amazing

Customer review rating 5.0/5

L. W. Couples - 06/06/2021 Confirmed reviews ALL

Me and my husband felt so comfortable, all staff where so nice and polite. They all tending to our every need. Room was nice and clean

Dear W. L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rama Arimilly. General Manager

Great Hotel

Customer review rating 5.0/5

Vikki Couples - 06/06/2021 Confirmed reviews ALL

The hotel is lovely and really clean. Every member of staff we interacted with was friendly, polite and helpful.

Dear Vikki W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rama Arimilly. General Manager

Comfortable

Customer review rating 3.5/5

Danny J. Families - 06/06/2021 Confirmed reviews ALL

Staff very helpful and polite. Pool area and spa good but don't agree with people putting towels on the sunbeds while staying in spa for like a hour or so when no sunbeds left to be used if you in pool area but apart from that it was well enjoyed. Bed mattress maybe need to be checked and changed when needed and having a fridge in the joint family room would be a idea if with young children..

Dear Danny j., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about pool lounges & bed mattress, I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rama Arimilly. General Manager

Quiet

Customer review rating 4.0/5

David E. Families - 05/06/2021 Confirmed reviews ALL

Very quiet. Breakfast tended to be dried up having spent too long under heating lamps. Better to cook in smaller batches

Dear David Anthony E., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constrictive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about breakfast. I will certainly work in this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rama Arimilly. General Manager

Relaxing

Customer review rating 4.0/5

Steve Couples - 04/06/2021 Confirmed reviews ALL

Relaxing day. No frills. No dramas.

Dear Tracey T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Superb

Customer review rating 5.0/5

Patrick R. Couples - 03/06/2021 Confirmed reviews ALL

Very enjoyable day thank you

Dear Patrick r., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Super friendly staff and amazing facilities

Customer review rating 5.0/5

Karima G. Families - 02/06/2021 Confirmed reviews ALL

We booked very last minute over the phone on Saturday morning from London and dealt with a lovely receptionist called Pauline! Honestly she was so warm and friendly over the phone! On arrival we were delighted with the room size and able to avail of the pool! The restaurant staff were super friendly especially Magda and although fully booked, still able to find us a table! The food was amazing and my husband is usually fussy but he thoroughly enjoyed his meals! I would recommend the Nasi Goreng! We will definitely be back again!

Dear Karima G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Pauline & Magda will be thrilled to learn your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Beautiful all round

Customer review rating 5.0/5

Lisa Families - 02/06/2021 Confirmed reviews ALL

Wow what an amazing place, there is nothing I can fault about this place whatsoever and the staff were extremely lovely and happy to help 100%

Dear Lisa O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Lovely Staff

Customer review rating 3.5/5

Anonymous Friends - 02/06/2021 Confirmed reviews ALL

Our stay with you was a very pleasant stay the highlight being your staff, they were so helpful and friendly and couldnt do enough for us. The only one thing I would say is the Spa facilities, we completely understand re social distancing etc in the current circumstances but the pool was over crowded and you couldn't get in the jacuzzi bit as it was a maximum of 6 which is understandable, there was no free sunbeds around the pool as again there was too many people using the facilities. I just feel there should be a better process in place maybe only allowing so many people in with certain timeslots eg booking a set number amount of people 10 maximum in the spa facilities at any one time. Have timeslots with a duration - 10-11.30, 11.30-1, 1-2.30 etc. By doing this everyone should have the opportunity to use the facilities available during their spa break. This may not be a problem once things start getting back to normal, but it is something I would consider in the meantime.

Dear Gill M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will certainly learn and adopt the way we are operating till 21st June - step 4 of road map. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Amazing stay

Customer review rating 5.0/5

Jodie W. Couples - 02/06/2021 Confirmed reviews ALL

Extremely happy with our experience. Food was lovely the staff were so nice and welcoming. Not a bad word to say apart from i think you should state on the website it’s cash only when paying for your stay as we had to drive back home to sort out the card payment. The stay made up for it and we can’t wait to come back again

Dear Jodie W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Lovely place

Customer review rating 5.0/5

Bev G. Friends - 02/06/2021 Confirmed reviews ALL

Wonderfull staff so friendly and made us feel so welcome

Dear Beverley g., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Good stay

Customer review rating 4.0/5

Michael B. Couples - 02/06/2021 Confirmed reviews ALL

It was good stay. The staff was friend Lee massage is good

Dear Michael b., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Strange times........

TripAdvisor rating 4.0/5

779craig 28/10/2020 TripAdvisor review

Staff were lovely and room was comfortable..... spa was really nice but unfortunately the hotel was limited as to what they could do due to the cover 19...... overall very happy with hotel and especially the staff!!!!

Dear Craig Thank you for taking time to share your rating and feedback further to your recent visit to us. Totally agree with your comments being in strange times. Thank you for understanding the current limitations we placed in our club for the safety of our guests & staff. We look forward to welcome you back in the near future Best Regards Rama Arimilly

Our most recent 20 reviews

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