Mercure Manchester Norton Grange Hotel & Spa 4 stars

Very comfortable room, very friendly helpful staff,but VERY overpriced for a single person, attending a family function Once again, an example of the penalty single people have to pay when staying in hotels- no fault of the Mercure Manchester hotel.How about having some small no frills ,cheaper priced rooms for single travellers ?All in all a comfortable convenient , pleasant stay.

AMAZING!!! Staff are very friendly & welcoming rooms are beautiful.

We landed early from our flight and was able to check in at 12.30. The telephone and shower where broke in the first room we were given, after speaking to reception, they changed our room with no issues and the second room was as good as the first but with a working phone and shower. We made a dinner reservation but unfortunately slept through it, bloody jetleg.

Friendly staff, good facilities and an excellent dining experience....both evening meal & hearty full english breakfast. A pit stop from the M62 with great links to the surrounding area in a delightful setting. Highly recommended!

On arrival, the hotel location was a great surprise. Parked and looked out on a field of sheep.wonderful. Then went into a nice room and a warm if not to say hot spa, then into a very pleasant dinner. Unfortunately breakfast didn't match our stay,but over all we were not disappointed If the need arises, I/we would be happy to repeat the experience.

We had our 60th wedding anniversary party with you. All but one matter went extremely well and everyone thoroughly enjoyed the evening BUT , it turns out, there was a very serious omission on your part. Whilst my wife and I , together with several members of the family , actually registered and stayed overnight at the hotel, most people came as visitors. SOME of these were requested to register their vehicles but, apparently, this was not mentioned to everyone.. Consequently at least three couples later received notice of parking fines of £100 ! (There could be others) I have already spoken to Carol King about this matter and pointed out to her the inadequacy of information regarding the need to register. People coming into the Hopwood Suite would easily pass ( and not see) notices on toilet doors. I am not aware that there were notices in the main room at all. As I pointed out to Carol, all that would have been necessary would have been, once all were in the room, an announcement to the effect that it was essential that all vehicles be registered. These demands of £100 Have left a sour and upsetting sequel to what had been such an enjoyable evening. I might also point out the following. One of the people involved has a disabled badge, a second was in a distressed situation with a son dying of cancer. Because we had asked for no presents but suggested donations to two named charities , all three couples had made substantial donations. To then be asked for fines of £100 is outrageous. I would hope that you can put things right and quash these demands; if their are some technical reasons for ParkingEye refusing then I would hope that you yourselves can see your way to compensating my friends.

I booked a night away for my partners birthday and upgraded to a privilege room. The hotel itself is nice enough but i’m afraid the hotel falls down drastically when it comes to it’s handling of guest issues. Myself and my partner were woken up every half an hour until 6am as there seemed to be a party of guests having races in the corridor, playing music, shouting, banging doors and generally been extremely unruly. We attempted to call reception to complain but there was no answer. This meant that we were trapped in our room not wanting to leave - definitely not the relaxing break I was hoping for... I would expect a hotel of this quality to have walk arounds to ensure everything is okay throughout the night? Or at least answer a room call when it comes through? This was reported to reception in the morning which the lovely lady on reception was apologetic but there was no offer to speak to the manager or to discuss rectifying the issue. Overall, I was extremely disappointed with the experience.

Whilst the hotel room was nice, the reason we came was for the spa. There were tiles hanging off in the plunge pool, one of the heat rooms wasnt working, and my partner caught an eye infection from swimming in the pool. Breakfast was disappointing too. The hotel is set in beautiful grounds so you would think they'd make the most of that. But the open air plunge pool overlooked what I can only assume was debris from some building work. This was supposed to be a surprise treat for my partner....it turned out to be a huge let down.

Ok, but bar staff forging signatures totally unacceptable. Breakfast matre d disgusting, coughing over everything and no attempt to cover mouth. Have you heard of corona virus?????

Stayed for one night as had a function to attend close by. Nice location. Good value for money. Room was clean and comfortable. Staff were all very helpful and friendly. If was in the area again I would stay here but likely eat elsewhere, for the price the food was a bit unwhelming.

Hotel is amazing, room very tidy and clean, reception staff extremely nice. Rating would have been a 10 but had to wait too long for my dinner and despite the fact I mentioned that I was extremely hungry and tired, had to wait around for what it seemed a long time whilst other people who arrived after me were served first. I had to remind the staff of my food order and then apologies followed. Appreciated it that they were very apologetic and that I was offered a free drink and dessert but I would have just appreciated for my food to arrive on time.

PLeasant enough room, tv remote did not work, but the breakfast was very sub standard, and what I would expect from a cheap truck drivers canteen..It was certainly not to any standard a hotel should aspire to. For £20 per couple, it was extortionate, and the self service feature with food being left on a hotplate for a significant time just reinforces the "budget" feel and taste of this breakfast. Truly awful.

Had a great stay, helpful staff, nice food, good pool and spa. All in all, great, thanks!

Really happy, the staff are excellent and the service is excellent. We came for a break, Just one problem this time the spa wasn't working. Usually we liked unwind in the spa.

Having stayed previously at Norton Grange, I assumed my stay would be uneventful, not so. I requested a room close to reception as i had Injured my leg, what do I get; a room on the top floor as far away from reception as you can get, additionally only 1 set of towels, no coffee in the machine, no sound on the TV, no dressing robes and the room was equipped for the disabled Ha eh, when i raised the matter with reception, all I received was a shrug with the accusation that it was my fault as i had booked a so called "Privilege" room. However, the Hotel does provide a plethora of paranoiac parking restriction signs, they are everywhere and I mean everywhere. as for food well least said soonest mended. Not a happy customer, as for revisiting well we shall see following their response,