Mercure Manchester Norton Grange Hotel & Spa 4 stars

Smooth booking in process. Comfortable room.

Check in fine. Room and bathroom could have been cleaner, was surprised given current situation. Evening meal OK all things considered. Ordered large bottle of water with meal, didn't come so rung reception who said it would be right up, never received it. Breakfast dreadful, if you are going to the trouble of bacon bap and egg bap you need them to be edible. Bacon cold like leather and all fat. egg cold like rubber and yolk had a black ring round it. I don't see why you bother with trying cooked if it is going to be that bad.

Super clean rooms, comfy beds, quiet hotel.

I was there for one night so I was really just in and out. However, the staff were friendly but clearly messages were not passed on; I was there for a business purpose but the receptionist was trying to get me to complete a form for a different type of customer. The room was clean but not well prepared - the bed sheet was not tucked in under the mattress at the top so came away from the bed as I slept on it. The breakfast included both a bacon and an egg sandwich, both of which were cold on arrival. I noticed on check-out that there was another breakfast waiting on the counter to go up and it sat there for some time.

Business trip - staff couldn’t be more friendly/helpful, always acknowledge you , and by name . We weren’t keen on our first classic rooms , down to hotel snobbery mainly, but were moved to a privilege room without any fuss at all- the rooms are beautiful . Plenty of secure parking - will definitely use this hotel again as our first preference when up that way BIG shout out to Pauline - you’re amazing Nothing is ever too much trouble - went the extra mile even down to writing happy birthday on the bed in rose petals and putting out a happy birthday bowl of fruit- made working away on their birthday a much better day Thank you thank you thank you

Staff very friendly and helpful I enjoyed my stay

As per my last stay when I explained the bed situation then, over my two night stay I'd say I had a maximum of 8 hours sleep as the bed was so uncomfortable. I won't be staying again.

We had a bit of confusion when our first lot of staff arrived and were not booked into your hotel however Miriam and Craig made a plan to accommodate us all without any fuss!! Great service and with a smile. Thank You!!

Bed comfortable. 2 bedside lamps did not work. Ate fish and chips which was lovely, though mushy peas like soup. Not easy to eat from plastic tray with plastic cutlery. Got egg baps delivered with breakfast on both days which I didn't order, for some reason. Staff very polite and friendly. Hotel on nice grounds with large free car park.

Great

I was concerned as this was my first venture outside of my home environment for several months, but my fears were allayed straight away. Very clean, strict rules to follow for covid restrictions and yet we still able to move around quite freely. All food was either collect yourself or deliver to your door. The restricted menu covered for all tastes, personally I had a bit of everything including the vegetarian options, which were all very tasty.

Our heating packed up so we needed to be out of the house for 1 night, and the NG isn't far from where we live in Rochdale. I have to say that I was quite worried about being away as there is 3 of us 3 kids and mum and dad. I have to say they where very polite and organised and the rooms where clean and all none essential things like ornaments etc., that could carry the virus had been removed, even that beakers in the bathrooms where in sealed plastic bags. They did have food on but only a limited service, we just took a couple of pizza's and they were good enough to provide, albeit plastic, knifes and forks. I would reccomend the hotel if you need somewhere to stay in the North Manchester area.

Staff were lovely and room was comfortable..... spa was really nice but unfortunately the hotel was limited as to what they could do due to the cover 19...... overall very happy with hotel and especially the staff!!!!

We chose this hotel for the location and had also been recommended it by Rochdale FC. Football match was booked for my husbands birthday. We arrived way before our check in time but the receptionist allowed us to complete paperwork, gave us our key and left our suitcase in store room. A notice was displayed saying there would be a wedding that evening and might be noise. We asked where our room was and was shown it was on the top floor well away from the party room!! We had a coffee in the lounge and before we had finished drinking it the receptionist came and told us our room was ready!! Beautifully furnished Privilege room with "Happy Birthday" spelt out in rose petals on the bed along with towels made into elephants. Complimentary water and cola inroom as well as hand made chocs. Ordered sandwiches about 19.30 in bar which took quite a while to arrive, probably due to wedding and other guests staying there. Great breakfast full English and continental. Proper thick bread for toast and individual jars of jams etc. We would highly recommend this hotel.

My enduring impression is of being cold. Watching the curtains moving in the draft along corridors; feeling the draft in the dining room; turning the heating up in the room to 30° for six hours to get it warm enough. It was January in North Manchester: surely the outside temperature hadn't taken the hotel by surprise! The room was clean, everything worked, the toiletries were fine, the bed comfortable: if the temperature had been right, this could have been somewhere to come back to. At dinner the ossobuco was off: in fact chef had decided a while ago to take it off the menu but the menu hadn't been changed yet. Food prepared from fresh - the steak, for example - was fine; the rest felt a bit reheated. Away from the reception desk, staff were great: chatty and friendly without being intrusive. But reception at check-in was a bit grudging, while at check-out we had to wait five minutes while the person on the desk dealt with an irate departed guest on the phone: no getting help from a colleague to check us out, no apology when the call was over. I wouldn't say I'd never stay there again, but next time I'm staying in the area I'll look to see what alternatives there are before booking this hotel. Checking out