Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating 3.7/5 2,515 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Accessible room

Classic double or twin room

  • Max. number of persons: 2
  • Views: Courtyard side, Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Views: Garden side, Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Views: Patio, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Views: Patio, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,515 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,674 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel

TripAdvisor rating 4.0/5

mrs58 26/02/2020 TripAdvisor review

We chose this hotel for the location and had also been recommended it by Rochdale FC. Football match was booked for my husbands birthday. We arrived way before our check in time but the receptionist allowed us to complete paperwork, gave us our key and left our suitcase in store room. A notice was displayed saying there would be a wedding that evening and might be noise. We asked where our room was and was shown it was on the top floor well away from the party room!! We had a coffee in the lounge and before we had finished drinking it the receptionist came and told us our room was ready!! Beautifully furnished Privilege room with "Happy Birthday" spelt out in rose petals on the bed along with towels made into elephants. Complimentary water and cola inroom as well as hand made chocs. Ordered sandwiches about 19.30 in bar which took quite a while to arrive, probably due to wedding and other guests staying there. Great breakfast full English and continental. Proper thick bread for toast and individual jars of jams etc. We would highly recommend this hotel.

Shocking

Customer review rating 3.7/5

James I. Couples - 19/02/2020 Confirmed reviews ALL

I have emailed but have no reply, here is my email which will also be shared on various social media and review sites: Hi Molly, Who can I complain to, for my experience on Friday? Upon arriving at the hotel, there was a repulsive strong smell of cannabis around the room. The smell was so repulsive that we retreated to the downstairs bar and after complaining, we was told that the hotel had thrown the culprits out. The event itself was amazing but about 11pm, we was outside smoking and there was a group telling us that they were staying at the hotel because of an incident at there house, they lived on Langley but the council had put them up.. and a bmw pulled up, parked in the adjacent disabled spot, the driver got out and threw up at the door and they appeared to be dealing drugs - they went in to the building and wasn’t in the bar area afterwards. For a premises that I hold in high regard, we had such a horrid experience that it’s beyond belief. I’m happy to share our experience with support from friends who and acquaintances who were present. Your own staff acknowledged the complaints. Thanks James

Excellent Stay

Customer review rating 3.7/5

Sanson Couples - 19/02/2020 Confirmed reviews ALL

It was a nice Valentine's weekend getaway for my wife and I. The hotel staff, the food & drinks and people in general were very good. It was a perfect experience overall. I will definitely love to come again.

Dear Samson O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Road side hotel

Customer review rating 3.7/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Old low quality hotel

Dear Soren V., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Regards, Rama Arimilly General Manager

Convenient

Customer review rating 3.7/5

Sbmh Couples - 19/02/2020 Confirmed reviews ALL

Pleasant enough - staff civil & quite friendly Pillows still dreadful though like boards with little give although bedding fine Room clean -in privilege room where we stayed in December & this month in bathroom would expect magnifying mirror, as previously mentioned Bath robes had belt loops hanging off on one

Dear Sarah H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Totally disappointed

Customer review rating 3.7/5

Paul A. Couples - 18/02/2020 Confirmed reviews ALL

A big mistake

Dear Paul a., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Family funeral

Customer review rating 3.7/5

Kate L. Families - 17/02/2020 Confirmed reviews ALL

I found my stay very easy and everything I needed - it wasn’t made difficult at all. My only bother was when I’d been out all day at a family funeral and my room card didn’t work when I got back I rang reception from my mobile phone twice before somebody came up to let me into my room but to be honest it was hardly the end of the world - maybe they should have had extra staff as the poor guy looked run ragged but was so polite !

Dear Kate L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Bad food

Customer review rating 3.7/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

The Ed Sheeran tribute wasn’t very good and a lot of the other guests I got speaking to agreed with me.

Dear Nathan K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will certainly address the tribute act feedback with the entertainment company we hire them from. Thank you again for sharing your experience, and we hope this one odd experience will not deter you retuning to us. Sincerely, Rama Arimilly General Manager

Good spar

Customer review rating 3.7/5

Colin Business - 15/02/2020 Confirmed reviews ALL

Staff friendly informative and friendly good spar facilities liked the free parking unlike the £12 I paid a couple of days before at your southgate Exeter hotel.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Very good experience at comfortable and good value hotel

Customer review rating 3.7/5

Richard -. U. B. T. Business - 14/02/2020 Confirmed reviews ALL

Stayed for business locally - chosen for location, price and comfort. very happy with all aspects.

Dear Richard A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Ever hotel needs an Anna!

Customer review rating 3.7/5

Elainep Business - 14/02/2020 Confirmed reviews ALL

A couple of hiccups with the booking insomuch as I was booked in for 2 x 1 nights as opposed to 2 consecutive nights which meant that I had to book in again on the second night after finding I couldn't access my room, and I had a phone call after I'd gone to bed advising that my card had not been authorised for my second night's meal! Otherwise, the stay was okay. The room was lovely, bed comfortable, lovely bathroom. On the second night I was eating my supper and one of the waitresses (Anna) recognised me from my stay back in August! She came for a chat and remembering that I drank Sauvignon Blanc recommended a wine which was very nice indeed. She is a positive, jolly, energetic and caring individual. In August she stood out due to her customer care and personality. She is efficient also.

Dear Elaine P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I am sorry that you had couple of hiccups to start with, I am glad you enjoyed the service provided by Anna. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Rama Arimilly General Manager

Nice and friendly

Customer review rating 3.7/5

Dorte S. J. Business - 14/02/2020 Confirmed reviews ALL

Smooth check-in and out, clean rooms, helpfull and friendly staff and nice food. The rooms were nice and the spa really good.

Dear Dorte Stine J., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Fawlty Towers

Customer review rating 3.7/5

Suzanne L. Business - 14/02/2020 Confirmed reviews ALL

From a chip in the wine glass to the random approach to customer service, this hotel never really delivers. Towel rail not working in bathroom & no help from reception. I keep giving this place another chance and it continues to fall short

Dear Suzanne L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly General Manager

Was ok

Customer review rating 3.7/5

Philip B. Couples - 11/02/2020 Confirmed reviews ALL

Check in quick. Room was nice and bed was comfortable. Sadly we had no view despite the grounds being beautiful, our room was overlooked so had to keep the curtains closed(room218). The spa was nice, busy but expected on a Saturday,sign displayed stating no phones in the spa but there were 2 men taking pics in the outdoor spa area, no staff around to police this. We had a fabulous meal at the restaurant in the evening. The breakfast was a shambles, one minute bacon came out, 5 minutes later hash browns then 10 minute wait for an egg, so we couldn't put a breakfast together and at £10 each this is not acceptable. Had to ask for a cup of tea and coffee out of machine again not acceptable. Breakfast needs changing to waiter service, especially for a 4* hotel.

Dear Philip B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about photos in pool area and feedback about breakfast. I will certainly reflect on your feedback with relevant line managers and put appropriate measure in place. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Great staff and service

Customer review rating 3.7/5

Jonas Couples - 11/02/2020 Confirmed reviews ALL

Great staff and service, very accommodating.

Dear Jonas A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Good

Customer review rating 3.7/5

S Couples - 11/02/2020 Confirmed reviews ALL

After an hour trying to check in due to issues over a gift voucher being valid (which it was). We missed out on using the spa facilities which we were looking forward to using before being booked in for afternoon tea. The afternoon tea was great and made up for the hour check in and missing out on the pool. The bar staff were friendly where we spent our evening, and the breakfast provided a good choice. Overall stay was good, just a shame we missed out on the spa facilities

Dear Steven M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I spoke to your mum whilst you were waiting in the lobby to be checked in. I explained the reasons during the phone call. I totally understand your feedback. please accept my apologies for the inconvenience this may caused. Thank you again for sharing your experience, and we hope this one odd experience will not deter you returning back to us. Sincerely, Rama Arimilly General Manager

Not good

Customer review rating 3.7/5

Gerrida Business - 10/02/2020 Confirmed reviews ALL

I stayed in a room directly above 4 external condensers. It hummed ALL NIGHT and I had absolutely zero sleep.

Dear Gerrida O., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. further to your comments, our maintenance team and I visited the location and checked the units. we will certainly work on minimizing the noise levels. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Norton Grange - Rochdale

Customer review rating 3.7/5

L F. Solo - 08/02/2020 Confirmed reviews ALL

One night business trip. Recently reached silver status. Pleasantly surprised to get upgraded room and welcome drink. Gym/spa facilities excellent and all staff are welcoming and friendly.

Dear Lisa F., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Disappointed

Customer review rating 3.7/5

Valerie P. Families - 05/02/2020 Confirmed reviews ALL

The hotel itself is nice, great breakfast, spacious room and plenty bed options. The only down side of this hotel are the receptionist! They have bad attitude, not very helpful... I was not well informed about the having to register my car for free parking, even if they were signs, it won't be a bad idea if the receptionist had asked just to confirm I have registered my car.. I even called and they were so rude about it. So for this reason I won't be returning to this hotel.

Dear valerie o., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am extremely worried to learn your comments about reception team. in last 21 months of my time in this hotel, I always personally recruited the reception team and trained them personally. I will personally investigate who & why. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Good Stay

Customer review rating 3.7/5

M. Families - 05/02/2020 Confirmed reviews ALL

The hotel was locally recommended and we enjoyed our stay. Staff very friendly and helpful. Would return without hesitation.

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
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