Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 441 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Description

Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

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Room 1

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT AND BAR

Discover flavors at the Pickwick Restaurant and Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  441 reviews

Customer review rating 5.0/5

Margret G. Friends - Confirmed reviews ALL

Dear Margret G., Thank you for your wonderful feedback. We are delighted to hear that your stay was fantastic and that you enjoyed a perfect night with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Goodbye and best regards, Mercure Manchester Norton Grange Hotel & Spa

Customer review rating 3.0/5

Paula H. Couples - Confirmed reviews ALL

Dear Paula H., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered, including the absence of bottled water, the issues with the shower, and the cleanliness concerns in your room. We take such comments seriously as they help us improve our services. I appreciate your insights and will discuss them with our team to enhance our guests' experiences. we hope this one odd experience will not deter you returning to us. will you pls drop me a line before your next visit, so that I can personally inspect the room prior to your arrival. Best Regards, Rama Arimilly. General Manager

Customer review rating 3.5/5

Allison C. Couples - Confirmed reviews ALL

Dear Allison C., Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Manchester Norton Grange Hotel & Spa. I am delighted to hear that you had an overall good experience and that you found your room comfortable and of good standard. It is always our aim to ensure that our guests have a pleasant stay, and I appreciate your acknowledgment of the aspects you enjoyed, including the breakfast. I would like to address your concerns regarding the check-in process. I apologize for the inconvenience you experienced upon your arrival. Our standard check-in time is at 3 PM, and we strive to have all rooms prepared by that time. However, there are instances when we may face unexpected delays. I appreciate your understanding and patience during this time. I acknowledge the discrepancy regarding the drinks tokens provided to other guests, and I will ensure that this matter is reviewed with the team to improve our service consistency. Furthermore, I appreciate your feedback regarding room 210. Our maintenance team will be informed about the condition of the walls and ceiling you mentioned, and we will assess the necessary touch-up work. We take comments like yours seriously as they help us enhance the overall experience for our guests. Thank you once again for your valuable insights. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Customer review rating 4.0/5

Kate M. Families - Confirmed reviews ALL

Dear Kate M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Manchester Norton Grange Hotel & Spa. We are delighted to hear that you found our hotel comfortable and enjoyed the spa facilities during your visit. We appreciate your observations concerning the dining experience. It is disheartening to learn that the quality and temperature of the food did not meet your expectations. We strive to provide our guests with a delightful culinary experience and recognize the importance of timely service, especially during busy periods such as weddings. While we do cater to various events, we are committed to ensuring that all guests receive attentive service. Your comments regarding the pricing and quality of the food have been noted, and we understand how crucial it is for our offerings to reflect value for money. We continuously evaluate our menu and pricing to ensure we meet the high standards our guests expect. Your feedback will be shared with our culinary team as part of our commitment to enhancing guest satisfaction. We thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for a more satisfying experience. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Customer review rating 5.0/5

Chioma M. Friends - Confirmed reviews ALL

Dear Chioma M., Thank you for your kind feedback regarding your recent stay at Mercure Manchester Norton Grange Hotel & Spa. We are thrilled to hear that you found our accommodations comfortable and enjoyed the service provided by our dedicated team. It is always our goal to exceed guest expectations, and your appreciation of our prompt room service is greatly valued. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Other web-users rate our hotel

  • 197 reviews 9.1/10 Location
  • 715 reviews 6.8/10 Room
  • 722 reviews 8.4/10 Service
  • 7 reviews 5.5/10 WiFi
  • 419 reviews 8.8/10 Wellness Area
  • 316 reviews 7.2/10 Cleanliness
  • 313 reviews 6/10 Comfort
  • 265 reviews 7.9/10 Breakfast

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