Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 428 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Description

Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT AND BAR

Discover flavors at the Pickwick Restaurant and Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  428 reviews

Customer review rating 4.5/5

Susan B. Friends - Confirmed reviews ALL

Had a wonderful very relaxing weekend lovely food, great entertainment comfortable rooms disappointed with the £5.00 Charge for the hire of dressing gowns for spa it would have been 10 but for the fact we stated we had an intolerance to tomatoes yet they Served them on the meal. I would definitely go again

Dear Susan B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your weekend and found our food, entertainment, and accommodations to your liking. We appreciate your comments about the dressing gown charge and your dietary concerns, as we strive to cater to all guest needs. Your willingness to return is highly valued, and we look forward to welcoming you back in the future. Sincerely, Rama Arimilly General Manager

Customer review rating 2.0/5

Stewart T. Business - Confirmed reviews ALL

No mention of Accor membership at checkin. Nothing in room.

Dear Stewart T., Thank you for sharing your feedback regarding your recent stay. I apologize for the oversight concerning your Accor membership benefits. We value our guests' loyalty and appreciate your comments as they help us improve our services. Hope this one odd experience will not deter you returning back to us. Hope you will give us an opportunity you serve you better in near future. Sincerely, Rama Arimilly General Manager

Customer review rating 3.0/5

Aly C. Business - Confirmed reviews ALL

Rooms fine but dated. Strange lack of plug sockets in the room and annoyingly none close the bed to charge a phone. Pool and jacuzzi both very cold. Restaurant / bar area very dark could do with more lighting. Food and drink quite expensive. Portion sizes very small.

Dear Aly C., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments on the room amenities and the temperature of the pool and jacuzzi. I also acknowledge your observations about the restaurant ambiance and portion sizes, which will be considered for future improvements. Goodbye, Mercure Manchester Norton Grange Hotel & Spa.

Customer review rating 4.5/5

Valerie J. Families - Confirmed reviews ALL

Good 3 day stay although started in a negative note. 2 double rooms booked, placed on two different floors and one room was room 109, an accessible room. This room was not suitable for someone who did not need the facilities. Sink too low, toilet was hard to sit on properly. Noisy room near the lift too. After one nights stay as the hotel was fully booked, we did get another room which was an upgrade and do much better. So apart from the first night, we had a comfortable time. Room doors need quiet closers adjusting as it was hard to close without making a noise ! Overall a great stay though !

Dear Valerie J., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our location and that your overall experience was positive after the initial challenges. We sincerely apologize for the inconvenience caused by the allocation of rooms on different floors and the suitability of the accessible room. Your comments regarding the noise levels and the door closures have been noted, as we strive to ensure a comfortable environment for all our guests. We appreciate your understanding during this situation and are glad that the upgraded room met your expectations. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely, Rama Arimilly General Manager

Customer review rating 4.5/5

Stephen G. Couples - Confirmed reviews ALL

Nice welcome to a lovely room that was quiet and well appointed

Dear Stephen G., Thank you for your kind feedback. We are pleased to hear that you found your room comfortable and well appointed, and that our welcome made a positive impression. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Rama Arimilly General Manager

Other web-users rate our hotel

  • 187 reviews 9.3/10 Location
  • 682 reviews 6.7/10 Room
  • 677 reviews 8.3/10 Service
  • 8 reviews 7.2/10 WiFi
  • 387 reviews 8.5/10 Wellness Area
  • 296 reviews 6.5/10 Cleanliness
  • 249 reviews 7.6/10 Breakfast
  • 96 reviews 8.5/10 Pool

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