Customer review rating 3.8/5 2,837 reviews
ALLSAFE approved hotel
An ALLSAFE Certified Hotel.
In-house bar & restaurant serving authentic local dishes
Wedding facilities capable of accommodating 220 guests
On-site swimming pool, jacuzzi, sauna and gym facilities
Situated eight miles from Manchester city centre
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
OL11 2XZ rochdale
Contact email :H6631@accor.com
Check-in from 14h00
Check out up to 12h00
GRANGE RESTAURANT Non contractual photo
The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.
PICKWICK BISTRO Non contractual photo
The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.
Check-in from - Check out up to
The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.
Classic double or twin room
Subject to availability
Privilège double or twin room
Subject to availability
Classic Family room with a double and up to 2 pull out single beds
Subject to availability
Number of meeting rooms: 12
Maximum size: 170 m²
Maximum capacity: 250 people
Maximum banquet capacity: 200 people
100% genuine reviews from our guestsFind out more
James &. S. Couples - 16/10/2021 Confirmed reviews ALL
Hotel: Needs a bit of modernisation. Staff were friendly and helpful, but very little was explained (for example access to spa, towels, pool) map was provided but felt we had to search for things & find our own information when we were there to relax. Good views. Room: Clean & tidy, but cold as the air con was on. It faced the main road so was very noisy day & night, difficult for sleep & again not good for relaxation. Kettle & hairdryer provided. En suite: Well lit. Good power shower. Nice bathroom although I used the towel from the bathroom radiator & it had a big clump of hair on it. Swimming pool: Large pool, good temperature. Quiet at the times we used it which was really good. Floor REALLY slippery when wearing provided slippers- very dangerous!!! Thermal suite: Great facilities! Loved all the different rooms & thermal pool. Very relaxing to look outside whilst in the pool. One of the tiles did fall off the roof of the steam room while we were in there - really dangerous as it was very close to me & shattered on the floor, I was also I didn’t cut my foot while searching for the tile - I did alert staff to this so they could ensure floor was clear but there was no rush in actioning this. Spa: Restaurant/cafe area was absolutely lovely, loved tea, coffee & cookies being available. Would have liked more snacks to be available (light lunch type snacks to purchase). We were told that we should wait in this area & would be called for our treatments but then it seemed like they couldn’t find us or were scared to call for us. We weren’t sure whether we were supposed to let someone know we were present or just wait to be called. Massage: Lovely treatment. Very achy afterwards which was a good thing. Very relaxing, lovely room, good temperature. Both staff were lovely but we expected to be in a double room not separate - this did impact on our couples experience. Mud Rasul: Not sure it is worth £20pp (especially when the confirmation email suggested booking it for £15). Quite muddy inside from previous customers. Felt a bit rushed as we didn’t want to miss the steam part because it was turned on whilst applying the mud. Mud smelled great. Felt like 10 mins to relax & 20 minutes to shower was too much - thought there would have been exfoliation salts available. Skin did feel great afterwards so would recommend. Bar: Would have preferred to have syrups for the coffee available, otherwise it was nice. Restaurant: Some difficulty in playing music - same song kept trying to play whilst eating evening meal. Good tasting food but limited menu. Staff again friendly & helpful. Overall, although it wasn’t the worst experience it also wasn’t the relaxing trip that we wanted it to be.
Anonymous Families - 12/10/2021 Confirmed reviews ALL
Lovely spa experience - great facilities
Excellent spa, lovely rooms, excellent food, excellent staff.
C P. Friends - 11/10/2021 Confirmed reviews ALL
Overall the stay was good just a couple of things that could be improved on. No bathrobe or slippers in room despite being told in an e-Mail they would be. Went to the spa to get them to be told we had to go to reception for them. As I had an early treatment very limited time to go in the pool due to time wasted. In the evening food was late due to another function taking place. However the food and staff were excellent.
Tina C. Friends - 11/10/2021 Confirmed reviews ALL
Lovely stay with friends, 2nd time going to Mercure. The hotel staff are friendly and very accommodating. The breakfast has plenty of choice. Stayed for dirty dancing, only complaint was there wasn't a great deal of choice for the meal, but still overall a very good night. Will definitely be staying again.
Yvonne X. Couples - 10/10/2021 Confirmed reviews ALL
Stayed here once before, there seems to be lack of communication as to where or whom you get your bathrobe for the spa . There was a cracked tile in the hydrotherapy pool which I cut my elbow on , this was reported and I was told it would be dealt with that evening, it wasn’t
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