Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 390 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
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Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  390 reviews

TripAdvisor Rating  4.0/5  2,357 reviews

Certificate of excellence 2025

Christmas Afternoon Tea

TripAdvisor rating 5.0/5

Journey36420529546 TripAdvisor review

This is the best afternoon tea. Food more than excellent and beautifully presented. Staff extremely helpful and setting was magnificant.

Dear Guest, Thank you for your wonderful feedback about our Christmas Afternoon Tea. I am delighted to hear that you found the food exceptional, beautifully presented, and the setting magnificent. Your kind words about our team being extremely helpful are greatly appreciated and will be shared with them—they will be thrilled to know they helped make your experience so special. We truly hope to welcome you back again soon, whether for afternoon tea or another memorable visit. Warm regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Your worst nightmare

TripAdvisor rating 1.0/5

mathew w TripAdvisor review

Terrible place, smallest rooms ever, loud music and unhelpful reception staff. “ poster on the desk warning of loud music till 1am” This is a 1 star hotel at best, no way is it a 4 star. I imagine this is what a 3rd world hotel would be like.

Dear Mathew W, Thank you for your feedback. I am sincerely sorry to learn that your experience did not meet your expectations. We strive to provide a comfortable environment, and I regret that the noise level and room size were not to your satisfaction. Your comments regarding our reception staff will be taken into consideration as we continuously aim to enhance our service. We appreciate your input and hope for the opportunity to improve your perception in the future. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

Hell hole

TripAdvisor rating 1.0/5

Mat W TripAdvisor review

Hell on earth, the smallest room you will ever see in your life, hotel smells of cannabis. Loud music booming throughout the hotel. Unhelpful reception staff advising music will be blaring until 1 am and nothing can be done. This place is terrible, I’ve stayed in better tents than the accommodation offered here. Save your money of find somewhere “anywhere” than this hell hole.

Dear Mat W, Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your experience did not meet your expectations. We strive to ensure a comfortable environment, and I apologize for the disturbances you encountered. Our team is dedicated to providing quality service, and I regret that you felt unsupported during your visit. Your comments will be reviewed to enhance our guest experience moving forward. Thank you for your understanding. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

A real festive feel!

TripAdvisor rating 5.0/5

Ruth T TripAdvisor review

We took a church group of about 16 of us for our Christmas Party to the Golden Oldies Christmas afternoon. A festive atmosphere from walking in with beautiful decor, very friendly, attentive staff who were making sure everyone was enjoying their time. The singer added to the party feel and included the guests appropriately. The turkey roast dinner was delicious, as was the traditional Christmas Pudding. We all enjoyed a dance after our meal. Some lovely details with sweet cart, crackers that supported Trussell Trust and refillable after dinner coffee which were all appreciated! A very enjoyable afternoon for our whole party. Thank you

Dear Ruth, Thank you very much for taking the time to share such a lovely review of your Golden Oldies Christmas Afternoon experience. I am absolutely delighted to hear that your church group enjoyed the festive atmosphere, from the décor on arrival to the entertainment, food, and thoughtful festive touches throughout the afternoon. It’s wonderful to know the singer, our attentive team, and the traditional Christmas menu all helped create such an enjoyable and inclusive celebration. I’m especially pleased that details such as the sweet cart, charity-supported crackers, and refillable after-dinner coffee were appreciated—those little touches really do matter. Thank you for choosing Mercure Norton Grange Hotel & Spa for your Christmas party. We truly hope to welcome you and your group back again in the future. Warm regards, Rama Arimilly General Manager Mercure Norton Grange Hotel & Spa

Customer review rating 5.0/5

Diane K. Friends - Confirmed reviews ALL

From walking through the door the reception staff were friendly and informative, the room for our event was beautiful and as requested with two tables for our staff Christmas party, however 8 of our guests did not attend on the night, so this left a free table, on seeing your staff trying to accommodate another party , i told them they could have our free table, the staff on the night were very grateful and we continued to enjoy our night of superb food and great entertainment. at breakfast the next morning i was recognised by the evening staff and again thanked me for giving over our table , then the manager came over to give his thanks along with gifts, to be thanked and appreciated in this way was very touching and rounded off a very pleasant evening. thank you.

Dear Diane K., Thank you for taking the time to share your wonderful feedback regarding your recent experience at the Mercure Manchester Norton Grange Hotel & Spa. We are delighted to hear that our reception and evening staff provided you with attentive service and that the room setup met your expectations for your Christmas party. It is heartening to know that you felt appreciated for your generosity in accommodating another party, and we are pleased that you enjoyed the superb food and entertainment. We strive to create memorable experiences for our guests, and it is gratifying to learn that our team's efforts resonated with you. Your kind words will surely motivate our staff to continue delivering exceptional service. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

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Other web-users rate our hotel

  • 166 reviews 8.9/10 Location
  • 636 reviews 7/10 Room
  • 623 reviews 8.1/10 Service
  • 7 reviews 0/10 WiFi
  • 346 reviews 8.6/10 Wellness Area
  • 267 reviews 5.8/10 Comfort
  • 257 reviews 7.3/10 Cleanliness
  • 216 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.