Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 459 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Description

Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

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Room 1

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT AND BAR

Discover flavors at the Pickwick Restaurant and Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  459 reviews

Customer review rating 2.5/5

Rachel L. Friends - Confirmed reviews ALL

Dear Rachel L., Thank you for taking the time to share your feedback regarding your recent visit to Mercure Manchester Norton Grange Hotel & Spa. We are pleased to hear that you enjoyed our spa treatments, as we strive to provide a tranquil and rejuvenating environment for our guests. It is gratifying to know that this aspect of your stay met your expectations. However, I am sorry to learn that your experience during the party night did not match the high standards we aim to uphold. Your comments regarding the DJ's performance and focus are concerning, and I appreciate you bringing this to our attention. We value guest feedback and will use your observations to assess our entertainment offerings in the future to ensure a more enjoyable atmosphere for all attendees. I also acknowledge your remarks about the quality of the food. Our culinary team is continuously looking for ways to enhance our menu, and your insights will be shared with them for consideration. We take pride in delivering a memorable dining experience, and your feedback is invaluable in achieving that goal. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Customer review rating 2.0/5

Craig K. Couples - Confirmed reviews ALL

Dear Craig K., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Manchester Norton Grange Hotel & Spa. We are pleased to hear that you found our hotel lovely and enjoyed the facilities we offer. I sincerely apologize for the disturbance you experienced due to the party on Friday night. We strive to create a relaxing environment for all our guests, and it is unfortunate that the noise affected your stay. While we do host events from time to time, we are committed to ensuring that our guests are informed about any potential disturbances in advance. Your suggestion regarding pre-booking notifications is valuable, and we will certainly take it into consideration as we continuously seek to enhance our guest experience. We appreciate your understanding and hope that you will consider visiting us again in the future. Your comfort and satisfaction are of utmost importance to us. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Customer review rating 0.5/5

James H. Families - Confirmed reviews ALL

Dear James H., Thank you for sharing your feedback regarding your recent experience at Mercure Manchester Norton Grange Hotel & Spa. I regret to hear that your booking experience did not meet your expectations, particularly concerning the use of loyalty points. Your concerns regarding our loyalty program are duly noted, and I appreciate your input as it helps us improve our services. Best Regards, Rama Arimilly. General Manager

Customer review rating 5.0/5

Toni H. Friends - Confirmed reviews ALL

Dear Toni H., Thank you for your positive feedback regarding your recent spa break. We are delighted to hear that you enjoyed the facilities, the back massage, and the vegan meal. Your comments about breakfast have been noted, as we continuously strive to improve our guest experience. It brings us joy to know that our welcoming staff and the ambiance contributed to your stay. We look forward to welcoming you back for another memorable experience in the future. Best Regards, Rama Arimilly. General Manager

Customer review rating 3.5/5

Neil R. Couples - Confirmed reviews ALL

Dear Neil R., Thank you for your feedback. It is encouraging to hear that our hotel met your needs, and you enjoyed the comfort of our rooms and breakfast. We appreciate your comments regarding the Spa and will consider them for future improvements. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Other web-users rate our hotel

  • 190 reviews 9.1/10 Location
  • 720 reviews 6.7/10 Room
  • 704 reviews 8.4/10 Service
  • 8 reviews 5/10 WiFi
  • 408 reviews 8.9/10 Wellness Area
  • 316 reviews 7.2/10 Cleanliness
  • 310 reviews 5.7/10 Comfort
  • 263 reviews 7.8/10 Breakfast

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