Mercure Manchester Norton Grange Hotel & Spa 4 stars

The hotel is set in beautiful landscaped gardens. All of the staff were very nice especially Pauline on reception .We enjoyed sitting out on the terraced patio to have a drink however it became apparent that when there is a wedding there is not enough outdoor seating area for resident guests as well . We were disappointed with the food we were served on the first evening we chose the roast dinner the roast potatoes and vegetables were bought in frozen. The breakfast was well cooked but kept warm for too long which meant bacon that had rigor mortis the fried eggs were like rubber and the baked beans overcooked. The best part of breakfast was the toast that was very nic Our room was very comfortable apart from a crack in the bathroom sink and a badly stained table.

We got married here in November 2019 and decided to go for our wedding anniversary which we booked for November 2020 but was cancelled because of Covid-19 so decided to come back once restrictions were lifted. All staff were very attentive and nothing was to much trouble. We were very well looked after by Carol and her team in the restaurant. Would highly recommend and will be coming back again.

Me and my husband felt so comfortable, all staff where so nice and polite. They all tending to our every need. Room was nice and clean

The hotel is lovely and really clean. Every member of staff we interacted with was friendly, polite and helpful.

Staff very helpful and polite. Pool area and spa good but don't agree with people putting towels on the sunbeds while staying in spa for like a hour or so when no sunbeds left to be used if you in pool area but apart from that it was well enjoyed. Bed mattress maybe need to be checked and changed when needed and having a fridge in the joint family room would be a idea if with young children..

Very quiet. Breakfast tended to be dried up having spent too long under heating lamps. Better to cook in smaller batches

Relaxing day. No frills. No dramas.

Very enjoyable day thank you

We booked very last minute over the phone on Saturday morning from London and dealt with a lovely receptionist called Pauline! Honestly she was so warm and friendly over the phone! On arrival we were delighted with the room size and able to avail of the pool! The restaurant staff were super friendly especially Magda and although fully booked, still able to find us a table! The food was amazing and my husband is usually fussy but he thoroughly enjoyed his meals! I would recommend the Nasi Goreng! We will definitely be back again!

Wow what an amazing place, there is nothing I can fault about this place whatsoever and the staff were extremely lovely and happy to help 100%

Our stay with you was a very pleasant stay the highlight being your staff, they were so helpful and friendly and couldnt do enough for us. The only one thing I would say is the Spa facilities, we completely understand re social distancing etc in the current circumstances but the pool was over crowded and you couldn't get in the jacuzzi bit as it was a maximum of 6 which is understandable, there was no free sunbeds around the pool as again there was too many people using the facilities. I just feel there should be a better process in place maybe only allowing so many people in with certain timeslots eg booking a set number amount of people 10 maximum in the spa facilities at any one time. Have timeslots with a duration - 10-11.30, 11.30-1, 1-2.30 etc. By doing this everyone should have the opportunity to use the facilities available during their spa break. This may not be a problem once things start getting back to normal, but it is something I would consider in the meantime.

Extremely happy with our experience. Food was lovely the staff were so nice and welcoming. Not a bad word to say apart from i think you should state on the website it’s cash only when paying for your stay as we had to drive back home to sort out the card payment. The stay made up for it and we can’t wait to come back again

Wonderfull staff so friendly and made us feel so welcome

It was good stay. The staff was friend Lee massage is good

Staff were lovely and room was comfortable..... spa was really nice but unfortunately the hotel was limited as to what they could do due to the cover 19...... overall very happy with hotel and especially the staff!!!!