Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating 3.7/5 2,548 reviews

Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :  17 CHESHAM AVENUE

  • ROCHDALE :  17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Non contractual photo

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,548 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,687 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

comfortable stay

Customer review rating 3.7/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

pleasant

Dear Frank T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama ARIMILLY General Manager

Good stay

Customer review rating 3.7/5

Peter H. Couples - 25/03/2020 Confirmed reviews ALL

Under the circumstances a very pleasant stay, staff very accommodating

Dear Peter H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama ARIMILLY General Manager

Short Stay

Customer review rating 3.7/5

Anonymous Solo - 21/03/2020 Confirmed reviews ALL

Lovely room club sandwich very tasty and spa facilities excellent.

Dear Mary T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama General Manager

Lovely spa, room and food

Customer review rating 3.7/5

Alice Friends - 20/03/2020 Confirmed reviews ALL

Stayed for one night with a friend, made full use of the spa facilities and ordered room service. The shutter was broken in the spa so we didn't get to enjoy the spa pool that opens out into the countryside which was a shame as that was part of why we chose this spa/hotel. But otherwise was a great time and we'll definitely book again for our next night away.

Dear Alice D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Well Located, Good Stay

Customer review rating 3.7/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Used this hotel on a number of occasions, always friendly staff.

Dear Sarah P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Well lovVerycated

Customer review rating 3.7/5

Jean N. Friends - 20/03/2020 Confirmed reviews ALL

Very comfortable room, very friendly helpful staff,but VERY overpriced for a single person, attending a family function Once again, an example of the penalty single people have to pay when staying in hotels- no fault of the Mercure Manchester hotel.How about having some small no frills ,cheaper priced rooms for single travellers ?All in all a comfortable convenient , pleasant stay.

Dear Jean N., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Amazing stay beautiful

Customer review rating 3.7/5

Michelle.a. Couples - 17/03/2020 Confirmed reviews ALL

AMAZING!!! Staff are very friendly & welcoming rooms are beautiful.

Dear Michelle A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Relaxing stay

Customer review rating 3.7/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

We landed early from our flight and was able to check in at 12.30. The telephone and shower where broke in the first room we were given, after speaking to reception, they changed our room with no issues and the second room was as good as the first but with a working phone and shower. We made a dinner reservation but unfortunately slept through it, bloody jetleg.

Dear Gemma B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent hotel

Customer review rating 3.7/5

Mark Solo - 15/03/2020 Confirmed reviews ALL

Friendly staff, good facilities and an excellent dining experience....both evening meal & hearty full english breakfast. A pit stop from the M62 with great links to the surrounding area in a delightful setting. Highly recommended!

Dear Mark C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Good location

Customer review rating 3.7/5

Charles V. G. Couples - 15/03/2020 Confirmed reviews ALL

On arrival, the hotel location was a great surprise. Parked and looked out on a field of sheep.wonderful. Then went into a nice room and a warm if not to say hot spa, then into a very pleasant dinner. Unfortunately breakfast didn't match our stay,but over all we were not disappointed If the need arises, I/we would be happy to repeat the experience.

Dear Charles Van G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about breakfast, we will certainly work on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Malcolm H. Friends - 15/03/2020 Confirmed reviews ALL

We had our 60th wedding anniversary party with you. All but one matter went extremely well and everyone thoroughly enjoyed the evening BUT , it turns out, there was a very serious omission on your part. Whilst my wife and I , together with several members of the family , actually registered and stayed overnight at the hotel, most people came as visitors. SOME of these were requested to register their vehicles but, apparently, this was not mentioned to everyone.. Consequently at least three couples later received notice of parking fines of £100 ! (There could be others) I have already spoken to Carol King about this matter and pointed out to her the inadequacy of information regarding the need to register. People coming into the Hopwood Suite would easily pass ( and not see) notices on toilet doors. I am not aware that there were notices in the main room at all. As I pointed out to Carol, all that would have been necessary would have been, once all were in the room, an announcement to the effect that it was essential that all vehicles be registered. These demands of £100 Have left a sour and upsetting sequel to what had been such an enjoyable evening. I might also point out the following. One of the people involved has a disabled badge, a second was in a distressed situation with a son dying of cancer. Because we had asked for no presents but suggested donations to two named charities , all three couples had made substantial donations. To then be asked for fines of £100 is outrageous. I would hope that you can put things right and quash these demands; if their are some technical reasons for ParkingEye refusing then I would hope that you yourselves can see your way to compensating my friends.

Dear Malcolm H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about the parking charges, please do not pay them. kindly send me the charges to this email address, I will remove them charges. please accept my sincere apologies this may caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Hotel needs to do more when it comes to unruly guests

Customer review rating 3.7/5

Nick Couples - 15/03/2020 Confirmed reviews ALL

I booked a night away for my partners birthday and upgraded to a privilege room. The hotel itself is nice enough but i’m afraid the hotel falls down drastically when it comes to it’s handling of guest issues. Myself and my partner were woken up every half an hour until 6am as there seemed to be a party of guests having races in the corridor, playing music, shouting, banging doors and generally been extremely unruly. We attempted to call reception to complain but there was no answer. This meant that we were trapped in our room not wanting to leave - definitely not the relaxing break I was hoping for... I would expect a hotel of this quality to have walk arounds to ensure everything is okay throughout the night? Or at least answer a room call when it comes through? This was reported to reception in the morning which the lovely lady on reception was apologetic but there was no offer to speak to the manager or to discuss rectifying the issue. Overall, I was extremely disappointed with the experience.

Dear Nick R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Not very clean - spa disappointing

Customer review rating 3.7/5

K G. Couples - 14/03/2020 Confirmed reviews ALL

Whilst the hotel room was nice, the reason we came was for the spa. There were tiles hanging off in the plunge pool, one of the heat rooms wasnt working, and my partner caught an eye infection from swimming in the pool. Breakfast was disappointing too. The hotel is set in beautiful grounds so you would think they'd make the most of that. But the open air plunge pool overlooked what I can only assume was debris from some building work. This was supposed to be a surprise treat for my partner....it turned out to be a huge let down.

Dear Mina B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Location suited me

Customer review rating 3.7/5

Mike G. Business - 14/03/2020 Confirmed reviews ALL

Ok, but bar staff forging signatures totally unacceptable. Breakfast matre d disgusting, coughing over everything and no attempt to cover mouth. Have you heard of corona virus?????

Dear Michael G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Happy with our stay.

Customer review rating 3.7/5

Jules Couples - 09/03/2020 Confirmed reviews ALL

Stayed for one night as had a function to attend close by. Nice location. Good value for money. Room was clean and comfortable. Staff were all very helpful and friendly. If was in the area again I would stay here but likely eat elsewhere, for the price the food was a bit unwhelming.

Dear Julie S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive & constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about food prices, I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Beautiful

Customer review rating 3.7/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Hotel is amazing, room very tidy and clean, reception staff extremely nice. Rating would have been a 10 but had to wait too long for my dinner and despite the fact I mentioned that I was extremely hungry and tired, had to wait around for what it seemed a long time whilst other people who arrived after me were served first. I had to remind the staff of my food order and then apologies followed. Appreciated it that they were very apologetic and that I was offered a free drink and dessert but I would have just appreciated for my food to arrive on time.

Dear Angelica T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about dinner waiting time. I will certainly work on your feedback for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

ROom ok...Breakfast appalling

Customer review rating 3.7/5

Jonathan K. Couples - 02/03/2020 Confirmed reviews ALL

PLeasant enough room, tv remote did not work, but the breakfast was very sub standard, and what I would expect from a cheap truck drivers canteen..It was certainly not to any standard a hotel should aspire to. For £20 per couple, it was extortionate, and the self service feature with food being left on a hotplate for a significant time just reinforces the "budget" feel and taste of this breakfast. Truly awful.

Dear Jonathan K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I noted your comments about breakfast. I will certainly work on your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Great visit, very good!

Customer review rating 3.7/5

I M. Business - 02/03/2020 Confirmed reviews ALL

Had a great stay, helpful staff, nice food, good pool and spa. All in all, great, thanks!

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent service.

Customer review rating 3.7/5

Nasim A. Families - 01/03/2020 Confirmed reviews ALL

Really happy, the staff are excellent and the service is excellent. We came for a break, Just one problem this time the spa wasn't working. Usually we liked unwind in the spa.

Dear Nasim A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies we had to close hydro pool due to emergency work. I confirm the facilities are now back to use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Disappointing stay, taking no account of booking request.

Customer review rating 3.7/5

Anonymous Couples - 27/02/2020 Confirmed reviews ALL

Having stayed previously at Norton Grange, I assumed my stay would be uneventful, not so. I requested a room close to reception as i had Injured my leg, what do I get; a room on the top floor as far away from reception as you can get, additionally only 1 set of towels, no coffee in the machine, no sound on the TV, no dressing robes and the room was equipped for the disabled Ha eh, when i raised the matter with reception, all I received was a shrug with the accusation that it was my fault as i had booked a so called "Privilege" room. However, the Hotel does provide a plethora of paranoiac parking restriction signs, they are everywhere and I mean everywhere. as for food well least said soonest mended. Not a happy customer, as for revisiting well we shall see following their response,

Dear Ken T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. since this review we exchanged mails and together w found an amicable solution. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager
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