Mercure Manchester Norton Grange Hotel & Spa

Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 626 reviews

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Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone +44 1706 630788

Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  626 reviews

TripAdvisor Rating  4.0/5  1,907 reviews

Car park scam

TripAdvisor rating 1.0/5

tanktoppete Solo travel - TripAdvisor review

I attended a wedding reception parking my car in the car park at 8.30pm ‘to note ‘ the car park is dimly lit. I notice a car park sign near my parking space which advised that parking is at the owners risk so I took note and wandered into the hotel. The reception was not attended, however the wedding reception room was virtually at the main doors so offI went. Seriously over priced beverages £6 a pint and similar for coke. A week later I received a £100 parking fine for parking at the hotel without registering my number plate details at the vacant reception. I have since revisited to understand that there are other car park signs advising in real small print that patrons need to register your plate details. This is a hotel that quite obviously sign up to parking eye a company that make millions out of land parking scam taxes, and suggest that they do so to protect the theft of vehicles from the car park. I wish I could drive in and drive two cars out then I might think of stealing cars🤪 The staff are totally prepared to deal with parking fine complaints which I might suggest that the moralistic view is complete tosh. Ordinarily hotel, awful staff , dreadful morals.

Hi Tank Top Pete, Further to your visit to our reception yesterday afternoon with your aggressive & abusive behaviour towards our reception staff, resulting in making her to cry is purely not acceptable. The employee left home frizzle & shaking. Your aggressive behaviour towards the duty manager was not allowed. You have no right to treat our staff in that manner. We took back up of CC camera footage displaying your physical behaviours. Further to your intentions in this feedback to steal cars from our car park, you left us with no choice but to report your intentions & aggressive and abusive behaviour towards staff, to police. You are formally advised not to return to our hotel. If you wish to discuss this matter, please write to me on h6631-gm@accor.com. Regards Rama Arimilly General Manager.

5* Business Trip

TripAdvisor rating 5.0/5

mikeg653 Business - TripAdvisor review

5 * service. Stayed overnight and ran our Leadership Training in the Conference Room. Superb staff experience from front desk to Carol King and Lucy in the meeting rooms. Food and service were very good. The team couldn’t do enough. So much better than the Village Hotel where we last ran the sessions

Dear Mike Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted when a guest takes the time to write such a positive review. Carol and Lucy will be thrilled to read it. We look forward to welcome you back in the near future. Best Regards Rama Arimilly. General Manager

Nice building and clean but management need training

TripAdvisor rating 4.0/5

Welshtraveler41 Business - TripAdvisor review

Stayed for 4 nights and hotel is clean and well presented. Staff are lovely especially Micah in the restaurant she can’t do enough for you and will always have a chat to make sure you are ok (a little star worth her wait in gold) however management seem to micro manage her. If she’s talking to customers the restaurant supervisors are constantly getting her to move on and do more work when they are stood idle. Management need should see people stay longer and spend more when service is good from people like Micah. Management training needed to address customer service issues. Food was good but not much selection and curry of the “day” was the same all week. Also my room had no shower gel asked 3 days in a row and it was never replaced This place has great potential but micro management lets it down.

Dear Jamie, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. Once again thank you for your feedback and have noted the areas that we possible could do better with! Best Regards, Rama Arimilly. General Manager

Wonderful

TripAdvisor rating 5.0/5

Joodlebury Business - TripAdvisor review

Can’t fault the place, staff really friendly, especially Micah, very kind to me was travelling alone. Loved the pool and spa, food was lovely. Would definitely recommend. Never been to Manchester before but would be happy to return.

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Putting a double bed in a small room doesn’t make it a double room

Customer review rating 0.5/5

J. C. Families - Confirmed reviews ALL

A double bed pushed against a wall in a small room doesn’t make the room a double despite receptions insistence it was a double room.

Dear C. J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. #216, where you stayed in one of our family rooms. I am sorry to hear you found that rooms small. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

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Other web-users rate our hotel

  • 132 reviews 9/10 Location
  • 499 reviews 6.8/10 Room
  • 642 reviews 8.6/10 Service
  • 10 reviews 6.7/10 WiFi
  • 304 reviews 6.1/10 Food
  • 287 reviews 8.9/10 Wellness Area
  • 199 reviews 6.8/10 Cleanliness
  • 169 reviews 7.1/10 Breakfast

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