Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating 3.8/5 2,581 reviews

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Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :  17 CHESHAM AVENUE

  • ROCHDALE :  17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

Accessible room
  • Max. number of persons: 2
  • Views: Courtyard View, Patio, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Views: Garden View, Courtyard View, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Views: Patio, Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Views: Patio, Garden View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Non contractual photo

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,581 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,709 reviews

Strange times

Customer review rating 3.8/5

Paul Business - 14/10/2020 Confirmed reviews ALL

Overall the hotel is well prepared with Covid precautions, rooms are very clean and reception is set up to handle distanced check ins. There is signage in the building for distancing. The food from the restaurant was very good with a restricted choice (under the circumstances not bad). I was on a training course being held here and the lunches were the low point but we finally got through to the chef and it was improving as I left.

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about lunch, I will certainly address this with the chef. pls accept my apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Nice and relaxing

Customer review rating 3.8/5

Elaine B. Friends - 13/10/2020 Confirmed reviews ALL

Me and my friend came for a relaxing birthday treat. We booked the overnight stay with evening meal and breakfast. It was so nice and relaxing, the staff were friendly but we did say service was a little slow. The room was lovely and another pillow each would've been amazing but we slept well anyway. The spa was lovely and the massage was amazing. We will be staying again...... perfect to get away from the husband and kids for a night.

Dear ELAINE b., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Extra pillows are available. Pls let reception know during your next visit with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Great location

Customer review rating 3.8/5

Vicky Couples - 13/10/2020 Confirmed reviews ALL

Great experience was well looked after

Dear Victoria D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Ok stay

Customer review rating 3.8/5

Mike Couples - 06/10/2020 Confirmed reviews ALL

Nice hotel, food could be better quality, but service was excellent. Disappointed to see the amount of people in the pool was not managed well in the current climate(COVID). At one point I counted 20 people in the pool. Otherwise Spa facilities were good.

Dear Alexandra/Christopher M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. Its always nice to receive constructive feedback. in relation to your comments about around 20 bathers in the pool, please find below my comments. • Based on 3-meter square per bather we can accommodate up to 48 bathers in our 18 meter indoor heated swimming pool. However, based on current government guidelines we are limiting the maximum bathers to 30 at any given time. • We placed patrician in the middle of the pool and created 2 lines. 1 for slow paced swimmers and 1 for medium paced swimmers. Maximum capacity in each lane is 15 bathers. we have written our Leisure club COVID policy & Risk assessment with these standards. Detailed documents are available on www.nortongrangehotel.com We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Great stay - Me & my partner really enjoyed ourselves.

Customer review rating 3.8/5

Lorna F. Couples - 06/10/2020 Confirmed reviews ALL

The hotel was lovely and clean, all the staff were very friendly and helpful, our evening meal was delicious & the spa facilities were so relaxing. We would definitely stay again. Having posted on my social media about my stay here a couple of my friends have booked to stay also . I’m sure they won’t be disappointed.

Dear Lorna F., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. thank you so much for referring our hotel to your friends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Well located, lovely stay.

Customer review rating 3.8/5

Kathy C. Couples - 04/10/2020 Confirmed reviews ALL

Pauline on reception sorted everything for us. We stayed for one night, dinner and breakfast included. The food was delicious with a great menu to choose from. The room was very clean and comfortable.

Dear Kathy C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Pauline & Chefs team are pleased to learn your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Enjoyable stay

Customer review rating 3.8/5

Paul Business - 04/10/2020 Confirmed reviews ALL

Business trip over several days

Dear P B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Noise

Customer review rating 3.8/5

Harley Couples - 01/10/2020 Confirmed reviews ALL

The air conditioning units outside our windows where too Loud and kept us up at night. The spa facilities where limited with the current situation.

Dear Harley D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are allowed to open the spa facilities with effect from yesterday. I confirm all spa facilities are working now. in relation to AC units, I tried all various options and there is not much we can do in this regard. please accept my apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly. General Manager

Great staff

Customer review rating 3.8/5

Penny Friends - 01/10/2020 Confirmed reviews ALL

The hotel itself is clean and organized. The rooms are a little dated but generally ok for a Mercure. The dinner was ...ok. Food quality varied depending on the item ordered. ( Stay away from the sticky toffee pudding!!) The best thing about this hotel were the staff. They were incredibly accomodating and went out there way to help you.

Dear Penelope B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about sticky toffee pudding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

On the face of it a nice hotel - perfect for our purposes... see comments below

Customer review rating 3.8/5

Anonymous Families - 30/09/2020 Confirmed reviews ALL

Some elements of room not cleaned thoroughly on arrival (e.g. multi-splashed kettle) No regular cleaning of bar tables (we moved to a table to watch the football but no-one cleaned off where we had been). Tables sticky. Bar staff very personable. Regular non-use of masks - more often by guests. Came back one evening to find groups of people running along corridors in front of reception. When I raised the issue the male receptionist just shrugged and smiled. Too much in/outs for smokers standing in doorway and coming straight back in. I followed a group of nine young men (from two cars) into the Leisure Spa - entering all together they crowded around the reception area and were let in. What happened to no more than six from two households? Water in pool felt thick and untreated couldn't find any visible records of pool maintenance/cleaning/checks. Nearest lift broken when we were leaving. You really need to get a grip! This area is one of the centres of the virus and guests should feel protected. The only saving grace was Pauline Darly Ngo Biyong who seemed to be an excellent/understanding/proactive member of your staff. I wish there were more of her! Robert V.

Dear Robert V., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am pleased to learn you enjoyed the service provide by Pauline. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly. General Manager

Fabulous weekend break

Customer review rating 3.8/5

Joanne Friends - 29/09/2020 Confirmed reviews ALL

The staff were amazing. They couldn't do enough for us and were all friendly and accommodating. The food was delicious, room was comfy and spotless and the spa and treatments were great.

Dear Joanne M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Lovely stay

Customer review rating 3.8/5

Holly K. Couples - 27/09/2020 Confirmed reviews ALL

3rd year in a row staying to celebrate our wedding anniversary. We were really well looked after and had an amazing stay

Dear Holly K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Good stay, staff polite, helpful and friendly

Customer review rating 3.8/5

Samantha H. Families - 27/09/2020 Confirmed reviews ALL

Had a lovely stay, had used the spa facilities before but never stayed at the hotel. Asked for an accessible room, and this was provided and really helped with my mums mobility as everything was so close together. Anything we asked for, people where happy to help, I would of given 10/10, only issue was when we arrived our room wasnt ready, but receptionist made sure the issues was resolved ASAP

Dear Samantha H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Enjoyable stay, felt reassured with cleansiness in these unpresedented times

Customer review rating 3.8/5

Mrs P. Business - 22/09/2020 Confirmed reviews ALL

Staff were lovely and welcoming, hotel has a fantastic clean feel and was given clear written instructions upon arrival. Room was comfortable and exceptionally clean.

Dear Zoe-Joanne P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Very nice location

Customer review rating 3.8/5

Amanda Families - 22/09/2020 Confirmed reviews ALL

Very safe with all the restrictions that are in place very cleaning a little dated but I know that the refurbishment that should have taken place has had to be postponed. Very friendly staff professional and attentive. Great treatments at the spa good food, ordered room service for breakfast unfortunately the order was wrong but I didn’t complain as it wasn’t a problem. A party of 11 of us are returning at the end of October so I hope our stay is as good

Dear Amanda H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back at the end of October. Sincerely, Rama Arimilly. General Manager

Lovely staff, very friendly staff

Customer review rating 3.8/5

Mrs A. Couples - 21/09/2020 Confirmed reviews ALL

From check in to our breakfast the following morning, our stay was made perfect by the staff. They were so friendly and couldn't do enough for you. Special thanks to Anna in the restaurant who looked after us during our evening meal. Her customer service was fabulous and she really did look after me and my husband very well. Food was beautiful and was served piping hot. I highly recommend the sticky toffee pudding. This was delicious! We will be back again soon xxx

Dear Sophie A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Anna id delighted to learn your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Good stay not far from home

Customer review rating 3.8/5

Ann C. Families - 15/09/2020 Confirmed reviews ALL

My family were there to celebrate my 75th Birthday , the room we stay in was very clean & beautiful prepared with a birthday message laid out in petals on the bed. The pool area & gym was open with all latest conditions in place. The meal in the evening was delivered & everyone enjoyed it. Overall with the current situations that exist the stay was very good.

Dear Ann C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Fabulous valve for money

Customer review rating 3.8/5

Jon Couples - 11/09/2020 Confirmed reviews ALL

Everything was great with this hotel, the dinner we had was very good food. The pool being open was a big big plus and the staff were really friendly and helpful. I can not comment on the breakfast as we missed it! (for which we was refunded A+++) However i do think 9am is a little too early to stop breakfast. Overall would recommend this hotel, really enjoyed our stay. Thanks

Dear John D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Disappointing food

Customer review rating 3.8/5

Jennifer W. Couples - 09/09/2020 Confirmed reviews ALL

We stayed overnight as part of a spa package. We were aware facilities were limited. The use of the gym & pool was good & we had massages which were amazing. Staff throughout were extremely helpful & covid measures were impressive. Unfortunately the big let down was the food at both dinner & breakfast. A starter of BBQ chicken wings came and it was clearly frozen wings with a sachet of BBQ sauce! The calamari rings were unrecognisable. All in all it was a pleasant stay but the food was bad.

Dear Jennifer W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations in certain areas; please allow me to express my sincerest apologies. I confirm with effect from 2nd October (yesterday) we are allowed to open all spa facilities. in relation to your feedback about food quality, I will personally address this with chefs team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly. General Manager

A spectacular birthday present

Customer review rating 3.8/5

Tom Couples - 08/09/2020 Confirmed reviews ALL

staff were extremely helpful and made my birthday very special from exceptional service they even took great care in our allergies to fish in the restaurant and even dressed the room beautifully for my birthday i will be sure to book again

Dear Andy/Kath J., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

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