Mercure Brighton Seafront Hotel 4 stars

AWFUL, first of all we had to wait 2.5 hours to get our room and when we got in its not even that big, first of all no hot choc packets. Bathroom small. The WORST thing was they were playing music for ages (at night) and my children were crying because they were trying to get to sleep and it was so loud.

Very professional and customer centric service. Very attentive & responsive service. Good breakfast spread.

I booked a room for my brother-in-law and his new wife for the day of their wedding, plus a room for me and my partner. My brother-in-law is terminally ill so I wanted it to be special. I did call up in advance and ask if there was anything we could do to give it that special touch which I was assured they could, but when we turned up nothing had been done. The receptionists, despite our group dressed in wedding attire, did not acknowledge us really at all. I think a little 'congratulations' could have been nice. It felt awkward actually for them not to acknowledge a woman in a wedding dress lol. We went to the restaurant for dinner but it was missing lots of items on the menu which was disappointing, though the food we did have was nice. Breakfast was also good. My shower was the weakest shower I've ever had, though the bride and groom didn't have this issue luckily. It was a nice stay, but it was just missing that personal touch that I'd been hoping for a groom with a month left to live.

This place is amazing. Stayed for a birthday weekend and we were bowled over. Warm, friendly staff - reception and others - who were so accommodating and gave a free drink for a birthday. Undergoing a little renovation right now but that shouldn't stop anyone from staying. The room was enormous and everything provided was plentiful (bathroom treats, coffee, water etc.). The view was sea facing and perfect. Breakfast was well cooked and delightfully presented and the trick with putting eggs on bread in a serving dish was a particular win. Delighted to say I'd go back straight away without hesitation.

We had our wedding at the Brighton Mercure last year, and it was excellent. The wedding planner Ben made the whole process easy and enjoyable, and the day itself was everything we hoped and more. The ballroom was beautiful, the food was good, and the staff were all friendly and professional. The hotel is both attractive and eclectic with unique and funky yet classy style, with art nouveau touches. We were lucky enough to enjoy the wedding suite which was stunning with a gorgeous view of the sea, but their regular rooms are all nicely decorated, clean and with good amenities. We would highly recommend this hotel for any stay or occasion.