Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,612 reviews

Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Goulty restaurant serves locally inspired dishes

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GOULTY

The Goulty offers traditional and locally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. Offering panoramic sea views, we invite you to have a light snack or a delicious three course meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,612 reviews

TripAdvisor Rating  3.5/5  668 reviews

Great facilities, great hotel and super staff

TripAdvisor rating 5.0/5

Susanna C TripAdvisor review

What a brilliant hotel and what wonderful staff. From the moment we arrived at reception we were made to feel not just welcomed but valued. They upgraded us because it was my birthday and the ocean view room was big, carefully designed and super comfortable. All you need was supplied from iron and Nespresso to extra pillows, slippers and robes. The shower was superb, as was the view. There was a bit of a mix up with dinner which was sorted out with charm and professionalism. We really enjoyed our stay.

Wonderful staff - Marianna on reception is amazing!

Customer review rating 4.0/5

Mary-ann P. Couples - Confirmed reviews ALL

The history of the old building is shown in various areas and is very interesting - the building shows it’s age in places, which is totally understandable, but there are very tired areas where carpets need to be replaced and decor needs some love (marks on paintwork etc) We paid for a Prestige Room, which I believe should come with slippers, bathrobes and newspapers - there were only slippers in the room. We were only there two nights and therefore didn’t feel the need to ask for the missing items and this did not ruin our stay! I get that providing newspapers is probably no longer a priority, but probably worth removing this as a room type facility? The bathrobes would have been appreciated though! Breakfast was good and all staff throughout were happy and professional.

Dear Marie - Ann, Thank you for your feedback. We are delighted to hear that you found the history of the building interesting and appreciated the charm it adds to our property. We acknowledge your observations regarding areas that could use some attention, and we are actively working on updates and maintenance to ensure a more comfortable stay for all our guests. We apologize for the missing amenities in your Prestige Room. Slippers, bathrobes, and newspapers should indeed have been provided, and we regret the oversight. . We appreciate your understanding and are glad it didn't affect your overall experience. Your compliments about our breakfast and staff are greatly appreciated. We strive to provide excellent service, and your kind words are encouraging. Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even better experience. Best regards, Ioannis, F&B Operations Manager

Average

Customer review rating 2.0/5

Gareth Couples - Confirmed reviews ALL

My biggest disappointment was the parking, one of the main reasons I booked the hotel was that I said it had parking. But there was a very small amount of parking compared to the size of the hotel. That would be fine if it clearly stated that on the main bullet points when you first look at this hotel. The room was ok but not worth the money I paid, I’ve stayed in much better rooms for a lot less. Breakfast was good.

Dear Gareth, Thank you for taking the time to share your experience with us. We appreciate your honest feedback as it helps us to improve our services. We are sorry to hear about your disappointment with the parking situation. We understand how important parking can be, especially when it is a key reason for choosing a hotel. We apologize for any inconvenience caused by the limited parking availability and will work on making this information clearer on our main booking page to better inform our future guests. Regarding the room, we are sorry that it did not meet your expectations in terms of value for money. Your feedback is important to us, and we will take it into consideration as we strive to provide better accommodations. We are glad to hear that you enjoyed the breakfast and found it to be good.We will definetely work on replenishing quicker the food items. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Ioannis, F&B Operations Manager

Great staff but tired interior.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Carpets were threadbare in places, throughout the hotel. The carpet in the room was stained and incredibly worn. Everything throughout the hotel looked tired and in desperate needed of renovation. In contrast the staff were friendly and helpful.

Thank you for taking the time to share your feedback with us. We appreciate both your positive comments and constructive criticism, as they are essential for us to improve our services. We are sorry to hear about the condition of the carpets and overall appearance of the hotel. We understand how important a well-maintained environment is for a comfortable stay, and we apologize for any discomfort caused by the worn and stained carpets. Your feedback will be shared with our management team to address these issues and prioritize renovations. On a positive note, we are delighted to hear that our staff were friendly and helpful during your stay. Your kind words will be passed along to them, as they strive to provide the best possible service to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and pleasant experience. Warm regards, Ioannis, F&B Operations Manager

The room was over priced.

Customer review rating 2.5/5

Ray S. Couples - Confirmed reviews ALL

The stay was comfortable. But the pictures on booking.com was not the same as what we had.

Dear Ray s., Thank you for sharing your feedback with us. We are pleased to hear that you found your stay comfortable. We apologize for any discrepancies between the pictures on Booking.com and the actual experience you had at our hotel. We understand how important accurate representations are and we currenlty working on updating our online images to reflect the current state of our facilities. We are also sorry to hear about the condition of the carpets. Your feedback regarding the old and worn carpets is noted, and will be shared with our management team to address these issues and prioritize renovations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay. Warm regards, Ioannis, F&B Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,018 reviews 8.1/10 Location
  • 2,025 reviews 6.3/10 Room
  • 1,865 reviews 8.9/10 Service
  • 8 reviews 5.3/10 WiFi
  • 816 reviews 4.8/10 Comfort
  • 770 reviews 5.4/10 Cleanliness
  • 752 reviews 7.2/10 Breakfast
  • 691 reviews 5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Brighton