Dear Keith, Thank you for taking the time to share your feedback following your recent stay at Mercure Brighton Seafront Hotel. We are delighted to hear that you found our hotel enjoyable and that our team were attentive and efficient throughout your visit. It is also great to know that you found the booking process easy and would recommend us to your friends and family. We appreciate your comments regarding the bar prices and understand that value is an important part of the guest experience. Thank you also for highlighting the difficulties you experienced when trying to contact the hotel by phone. We sincerely apologise for the inconvenience this caused and will ensure your feedback is shared with the relevant team so that we can continue to improve our communication channels. Thank you once again for your kind recommendation and for being a valued ALL Accor Classic member. We look forward to welcoming you back to Brighton in the future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Mark, Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Brighton Seafront Hotel. We are delighted to hear that you had a very enjoyable stay with us and that you appreciated our seafront location. It is particularly pleasing to know that you found your room clean, spacious, and comfortable, and that you were able to enjoy the impressive sea views during your visit. I am also delighted that our team made such a positive impression. Your comments about the friendly, helpful, and informative service you received both when booking over the phone and throughout your stay are greatly appreciated and will be shared with the team. It is fantastic to hear that you enjoyed our breakfast and that your accommodation, cleanliness, and overall experience met your expectations so completely. Knowing that you would recommend us to your friends and family is one of the highest compliments we can receive. Thank you once again for your kind words and for being a valued ALL Accor Classic member. We look forward to welcoming you back to Mercure Brighton Seafront Hotel for another enjoyable stay in the future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Hannah, Thank you for taking the time to share your feedback following your recent stay at Mercure Brighton Seafront Hotel. We are pleased to hear that you enjoyed a comfortable night's sleep, found the bed comfortable, and enjoyed the food during your stay. It is especially encouraging to know that our reception team responded promptly to your noise complaint and were able to resolve the issue quickly. Providing attentive support to our guests at all hours is very important to us. At the same time, I am sorry to learn about the leaking toilet and the dripping noise you experienced in your room. Thank you for bringing this to our attention. Feedback such as yours helps us identify areas where maintenance improvements are needed, and we will ensure this is shared with our maintenance team for review. We appreciate your balanced feedback and are glad that, despite these issues, you were able to rest well and enjoy your stay overall. Thank you again for your comments, and we hope to welcome you back to Mercure Brighton Seafront Hotel in the near future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Karen, Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Brighton Seafront Hotel. We are delighted to hear that you enjoyed our beautiful interior, excellent seafront location, and the warm hospitality provided by our team. It is especially pleasing to know that you found your room spacious, clean, and comfortable, and that you enjoyed our breakfast selection. We are also pleased that your room was ready ahead of the advertised check-in time. Whenever possible, our team strives to accommodate early arrivals, so it is lovely to know this small gesture helped make your stay even more enjoyable. Your kind comments about our friendly and helpful staff mean a great deal to us, and I will be sure to share your feedback with the entire team. Knowing that you would highly recommend us to friends and family is one of the greatest compliments we can receive. Thank you once again for your support and for being a valued ALL Accor Classic member. We look forward to welcoming you back to Mercure Brighton Seafront Hotel for another enjoyable stay in the near future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Nicola, Thank you for taking the time to share such detailed feedback following your recent stay at Mercure Brighton Seafront Hotel. I am pleased to hear that you enjoyed our excellent seafront location and that your room upgrade and sea view helped make your stay more enjoyable. It is also wonderful to know that you found our breakfast delicious and appreciated the clean and organised dining area, as well as the smooth booking, check-in, check-out, and WiFi experience. However, I am sorry that several aspects of your stay fell short of expectations. While we were delighted to offer an upgrade, I understand your disappointment that your group's three rooms were not located closer together. We always try to accommodate such requests where availability allows, and I regret that we were unable to do so on this occasion. I would also like to sincerely apologise for the cleanliness issues you encountered in your room. The dust on the light fixtures, the stain on the bed frame, and the condition of the cushion are not reflective of the standards we strive to maintain. Please be assured that your comments will be shared with our housekeeping team so that these matters can be addressed and additional attention given to our room inspections. Thank you also for your suggestion regarding complimentary biscuits in the room. Guest feedback such as yours is invaluable, and we appreciate hearing about the small touches that can enhance the overall experience. Whilst I am pleased that you found the toilet facilities clean and enjoyed many aspects of your stay, I am sorry that the accommodation did not fully meet your expectations and affected your overall impression of the hotel. Thank you again for your balanced and constructive feedback. We genuinely value your comments as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide the higher standard of experience that you were expecting. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Lauren , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Elaine, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Diane, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Sarah, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Brighton Seafront Hotel. While I am pleased to hear that you found your room very clean, I was disappointed to learn that several aspects of your stay did not represent the value and quality you expected, particularly given the rate paid for your accommodation. Please accept my apologies for the concerns you experienced with the condition of the bedroom furniture and for your impression of the lift. Guest comfort and safety are extremely important to us, and I will ensure your comments are shared with our Maintenance team for review and follow-up. I am especially sorry to learn that our breakfast offering fell short of your expectations. We appreciate that having a varied selection, including suitable vegetarian cooked options, is important to many of our guests. Your feedback is valuable, and I will share your comments with our Food & Beverage team as we continue to review and improve our breakfast experience. Whilst I am pleased that your online check-in process and overall cleanliness met your expectations, I understand your disappointment that the service experience did not leave a stronger impression. We always strive to deliver attentive and memorable hospitality, and I am sorry that we did not exceed your expectations on this occasion. Thank you once again for your honest and constructive feedback. Comments such as yours help us identify areas where improvements are needed, and we appreciate you bringing these matters to our attention. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Ron, Thank you for taking the time to share your feedback following your stay at Mercure Brighton Seafront Hotel. I am delighted to hear that you found your stay clean, friendly, and comfortable, and that you enjoyed the quality of the food served during your visit. It is wonderful to know that the meals were well cooked, prepared, and presented, as our team takes great pride in delivering an enjoyable dining experience. I was also pleased to read your positive comments regarding our team, particularly the waitress who served your evening meal. I will be sure to share your kind words with the Food & Beverage team, as recognition like this means a great deal to our colleagues. Thank you as well for your feedback regarding sustainability. We are pleased that our efforts, including our towel reuse programme to reduce water consumption, were appreciated. I note your comment about the room being a little warm, particularly for someone visiting from the North of Scotland. We appreciate this feedback and understand that comfort preferences can vary, especially during the warmer months. Thank you again for your positive review and recommendation. We hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel in the future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Seher , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear John, Thank you for taking the time to share such detailed feedback following your stay with us, and for being a valued ALL member. I’m delighted to hear that you enjoyed our seafront location, excellent breakfast, and the atmosphere in our lounge and bar areas. It’s especially pleasing to know that our team made such a positive impression throughout your stay. Your kind comments about their politeness and helpfulness are greatly appreciated, and I will make sure that your special mention of Ben from Housekeeping is shared with him personally. I know he will be delighted to receive your recognition. I’m also pleased to hear that you found the booking process straightforward and that your room and bedding were kept clean throughout your stay. However, I appreciate your constructive feedback regarding several areas that require attention. I am sorry that you were unable to secure parking on-site and had to make alternative arrangements. I also understand your comments regarding the size of the breakfast area during busier periods. I was particularly concerned to read about the condition of the mattress and the issues with the air conditioning units. A stained mattress is certainly not acceptable, and your concerns regarding water dripping near the television and electrical sockets are entirely understandable. Thank you for reporting these matters during your stay. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. I also appreciate your observations regarding the corridor carpets in the Mews accommodation. Feedback such as yours helps us identify areas where refurbishment and investment are most needed. Despite these concerns, I’m delighted that you enjoyed your stay overall and that you felt unable to fault our team in any way. That is wonderful feedback for us to receive. Thank you again for your thoughtful and balanced review. We truly appreciate your comments and hope to have the pleasure of welcoming you and your family back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Dear Carole , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel