Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,064 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Room 1

Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,064 reviews

Customer review rating 5.0/5

Jyotsna S. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Carlisle R. Solo - Confirmed reviews ALL

Dear r., Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed your stay overall and that our location and friendly team helped make your visit a positive one. Your excellent scores for cleanliness, breakfast, and service are greatly appreciated. It’s particularly pleasing to hear your comments about the housekeeping team and the exceptional standard of cleanliness and daily room servicing. I’ll also be sure to pass on your kind words to Salah, who will be delighted to know that his friendly and helpful service made such a positive impression. I appreciate your comments regarding the outlook from the bedroom. While I’m pleased this did not detract significantly from your stay, I understand that room views can have a notable impact on the overall experience. Thank you also for your feedback regarding the booking process. Whilst I’m glad you were able to complete your reservation, I’m sorry that additional assistance was required and that the process was not as seamless as it should have been. Thank you again for your kind and balanced review. We truly appreciate your loyalty as an ALL member and hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.0/5

Glynis O. Couples - Confirmed reviews ALL

Dear Glynis, Thank you for taking the time to share your feedback and for your loyalty to Mercure Brighton Seafront Hotel. It means a great deal to us that you have chosen to spend your wedding anniversary with us each year for the past four years. I’m delighted to hear that you continue to appreciate our location, cleanliness, and the warm, helpful service provided by the team. Your continued support is something we genuinely value. However, I am very sorry to learn that this year's stay left you feeling unwelcome and embarrassed. Having welcomed you previously with your mobility scooter and having established arrangements that worked well for you, I completely understand why this change in approach was upsetting and frustrating. Our aim is always to support guests with accessibility requirements in a way that is safe, practical, and respectful. It is particularly disappointing to hear that you felt uncomfortable manoeuvring your scooter through narrow corridors and that the experience caused you unnecessary stress. No guest should be made to feel self-conscious or that their disability is an inconvenience. I am especially saddened to read that this affected your enjoyment of what has become an important annual tradition for you and your husband. That is certainly not the experience we would wish for any returning guest, particularly one who has shown such loyalty over the years. Please accept my sincere apologies for the disappointment caused. Your feedback will be reviewed with the management team to ensure we better understand what happened and how we can provide a more consistent and welcoming experience for guests with accessibility needs in the future. Thank you again for your honest comments and for your continued support. We truly hope to have the opportunity to welcome you back and restore the positive experience you have enjoyed with us in previous years. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.0/5

Vicki G. Couples - Confirmed reviews ALL

Dear Vicki, Thank you for taking the time to share your feedback. I'm pleased to hear that you had a comfortable stay with us and enjoyed our seafront location. It's also wonderful to know that you found the team friendly, polite, and welcoming throughout your visit. Thank you for your constructive comments regarding the breakfast and cocktail menu. While I’m pleased these were satisfactory, I appreciate your feedback and will share your observations with our Food & Beverage team as we continue to review and develop our offering. I also appreciate your comments regarding accessibility. As a historic Victorian property, some areas of the hotel, particularly within the Mews section, do require stair access even after using the lift. We understand this can present challenges for guests with limited mobility and always encourage guests to contact us before arrival so we can allocate the most suitable room available. Thank you as well for your feedback regarding the in-room amenities. Your comments about shower gel and a shower cap are valuable, and we appreciate your perspective on the expectations of guests staying at a hotel of our standard. Thank you again for your balanced and thoughtful review. We hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 5.0/5

Angela K. Couples - Confirmed reviews ALL

Dear Angela K., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Other web-users rate our hotel

  • 1,315 reviews 8.4/10 Location
  • 2,523 reviews 5.9/10 Room
  • 2,416 reviews 9/10 Service
  • 21 reviews 5.6/10 WiFi
  • 1,117 reviews 5/10 Comfort
  • 981 reviews 4.4/10 Cleanliness
  • 977 reviews 7.8/10 Breakfast
  • 958 reviews 4.9/10 Amenities

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