Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,152 reviews

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 1 double bed and Inland View

Photo out of - Classic room with 1 double bed and Inland View

Classic bedroom with 1 double bed and Inland View, flat-screen TV, en suite bathroom, complimentary high speed WiFi, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 11 m² / 118 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 11 m² / 118 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Classic room with 2 single beds and Inland View, flat screen TV, en suite bathroom, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Classic family room for 2 adults and 1 child and Inland View, flat-screen TV, en suite bathroom, complimentary high speed WiFi, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3
Area
From 12 m² / 129 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Upgraded bedroom with sea view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Upgraded bedroom with sea views and balcony, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, robes and slippers. Sleeps up to 2 adults.

  • Views:

    Ocean/Sea view

Max. number of persons
2

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

As the hotel is a listed building, please contact the hotel directly for full accessibility details. Accessible rooms include wheelchair turning space, walk-in showers, grab rails, and adapted furniture. Audible and visual alarms are available on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Upgraded Junior Suite with 1 kingsize bed, sea views and balcony, Flat-screen TV, complimentary high speed Wifi, en suite bathroom, hairdryer and Nespresso coffee machine, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 123 rooms
  • 3 rooms for people with reduced mobility
  • 116 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

  • On site
  • Outdoor parking
  • Private
  • Max Limited Height: 1.8 m / 5.906 ft

  • Parking pricing: 33.04 € 28 GBP

COASTAL BRIGHTON

Photo out of - COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Cooking style
Bistro
Accessibility
Accessible service
BN1 2PP Brighton, United Kingdom
Telephone +44 1273 351012
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Unwind in the Coastal Bar & Terrace, offering sea views and a relaxed atmosphere. Enjoy expertly crafted cocktails, light bites, and a selection of wines, beers, gins, and afternoon tea with fizz..

A hot and cold buffet breakfast is available throughout your stay. This can be included at the time of booking or added on the day for £17.95* per person Breakfast is served Mon-Fri 7am-10am Sat & Sun 7am- 10:30am *Special offers may be available

Celebrate your special day amid original Victorian splendor at the majestic Mecure Brighton Seafront hotel, in our ballroom which holds up to 120 guests. Marry with sweeping seafront views and pose for photos by the hotel's sweeping staircase.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,152 reviews

Customer review rating 3.0/5

Carl E. Friends - Confirmed reviews ALL

Dear Carl, Thank you for sharing your feedback. We’re pleased you enjoyed our seafront location, communal areas, bar and terrace, and especially that our Reception team made a positive impression. I’m sorry, however, that the condition of your bedroom let down the overall experience. The unpleasant smell, stained carpet and issues with the shower are disappointing, and we appreciate you bringing these to our attention. Your comments will be shared with our Housekeeping and Maintenance teams for review. Thank you again for your honest feedback. We hope to welcome you back for a much-improved stay in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

Zoe H. Couples - Confirmed reviews ALL

Dear Zoe , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 0.5/5

Laura H. Couples - Confirmed reviews ALL

Dear Laura , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 2.5/5

Bo V. S. Business - Confirmed reviews ALL

Dear Bo, Thank you for sharing your feedback and for your loyalty as an ALL Platinum member. We’re pleased you enjoyed the breakfast and had a positive booking and arrival experience. I’m very sorry, however, that the cleanliness and condition of your room fell below expectations. The bathroom, stained carpet, marks around the doors and handles, and especially the damaged bed linen are not the standards we expect to provide. Your comments will be shared with our Housekeeping team for attention. We also appreciate your honest feedback regarding the need for updating. Please accept our sincere apologies for the disappointment caused, and we hope to provide you with a much-improved experience on a future stay. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 2.5/5

Dawn S. Couples - Confirmed reviews ALL

Dear Dawn, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Patricia , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Maureen K. Solo - Confirmed reviews ALL

I enjoyed my stay ! My room was spacious and very comfortable. The food, breakfast and dinner were both lovely ! Very friendly and helpful staff !!

Dear Mauree, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.5/5

Lesley M. Couples - Confirmed reviews ALL

Lovely bar where you can sit on the seafront, friendly staff. Small rooms, no lift after the 1st floor and bathroom not very clean.

Dear Lesley, Thank you for your feedback and for your loyalty as an ALL Gold member. We’re delighted you enjoyed the seafront views, our bar and the friendly service from our team. I’m sorry, however, that the bathroom cleanliness did not meet the standard expected. We also appreciate your comments regarding the room size and limited lift access, and understand the importance of making this information clear to guests before arrival. Thank you again for your constructive feedback. We hope to welcome you back for an improved stay in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

Kathy M. Business - Confirmed reviews ALL

Restaurant gentleman really helpful pleasant and very friendly. Meeting room perfect for the meeting had everything we needed great view correct temperature. only one thing the 10:30 coffee break refreshments didn't arrive until 11:am

Dear Kathy , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.5/5

Leanne P. Business - Confirmed reviews ALL

basic hotel but good location for where we needed to be. Lady was rude at breakfast when she asked for my room number. I gave it to her and I thought she couldnt find it and then shouted at me and said ' go on then, go' pointing to the breakfast room. There was no need for her to shout.

Dear Leanne, Thank you for sharing your feedback. We’re pleased our location was convenient for your visit. I’m very sorry, however, to hear about your experience at breakfast. You should always be greeted in a friendly and courteous manner, and there was no reason for you to feel that you were being spoken to rudely or shouted at. Please accept our sincere apologies. Your comments will be shared with our Food & Beverage team so that we can address this and reinforce the level of hospitality we expect. We appreciate your feedback and hope to welcome you back for a much more positive experience. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

Neil S. Families - Confirmed reviews ALL

Very nice sea view room with great amenities and comfortable bed. The staff were excellent - always happy to help and keen to make us comfortable.

Dear Neil S., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Natasha F. Couples - Confirmed reviews ALL

Would recommend and even stay again. The seafront rooms are fantastic and extremely spacious and comfortable

Dear Natasha F., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.5/5

Francesca W. Solo - Confirmed reviews ALL

I stayed one night at the Mercure Brighton Seafront and it was a great experience. I was traveling alone and found the single room to be a nice fit for me. I was a little nervous after seeing some complaints about the bathroom being really small, but it was fine for me. I decided to add on the breakfast and I'm glad I did. Lovely little restaurant space, nice selection of food. The only downside is that the parking lot is small and not guaranteed, but I was able to park overnight at a nearby public lot.

Dear Francesca, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 2.0/5

Kim C. Couples - Confirmed reviews ALL

The Mercure looks authentically Victorian Seaside Hotel. The decor is interesting and contemporary. The staff are helpful and accommodating, a shout out to 'Betsy' The breakfast was very good, choice and refilled Our room was good Bathroom great The negatives Our bed was so uncomfortable, wished we'd asked to be moved in hindsight It had a very thick mattress topper, when I lifted it, the mattress clearly dipped in the middle. The pillows looked great, but sadly they felt like a cloud, no depth to them. The corridor to our room, was a little unstable with floor boards dipping. Please look at the beds and pillows, when you pay the money for a nice break, good sleep is essential. Sadly home 1 day and feel tired.

Dear Kim, Thank you for taking the time to share such detailed feedback. We’re pleased you enjoyed the character and décor of the hotel, your room and bathroom, as well as the breakfast. It’s also wonderful to hear that our team were helpful and accommodating, and we will be sure to pass your special thanks on to Betsy. I’m very sorry, however, that the bed and pillows affected your sleep so significantly. A comfortable night’s rest is such an important part of any hotel stay, and it is disappointing to hear that the mattress appeared to dip in the middle and that the pillows did not provide enough support. We will ensure your comments are shared with our Housekeeping and Maintenance teams for review. We also appreciate you highlighting the uneven flooring along the corridor so this can be looked into. Thank you again for your honest and constructive feedback, Kim. We’re sorry that you returned home feeling tired rather than refreshed, and we hope to have the opportunity to provide you with a much more comfortable stay in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 1.0/5

John S. Families - Confirmed reviews ALL

Stained carpets and even walls !

Dear John , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.5/5

Betty S. Solo - Confirmed reviews ALL

Stay was almost excellent first room I was given was a struggle to get to the toilet, I was moved quickly. The staff were very attentive whoever you were speaking to. The hard mattress was soon remedied with a comforter. The food was excellent The main drawback was no chest of drawers or at least a proper bedside table.

Dear Betty, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.0/5

Jolande M. Solo - Confirmed reviews ALL

Lovely lunch..beautiful decor and friendly staff.

Dear Jolande , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 1.5/5

Korena B. Business - Confirmed reviews ALL

Wet room with a musty smell, socket in the bathroom not working, a cold room.

Dear Korena, Thank you for sharing your feedback. I’m very sorry that your stay fell significantly below expectations. The musty smell in the wet room, faulty bathroom socket and cold temperature in the room are all disappointing and should not have impacted your comfort. Please accept our sincere apologies for these issues. Your comments will be shared with our Housekeeping and Maintenance teams so that the concerns raised can be investigated and addressed. We’re sorry we did not provide the comfortable experience you deserved and hope we may have the opportunity to restore your confidence in us in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 2.0/5

Tina V. D. W. Business - Confirmed reviews ALL

My apologies, but I was not very happy. Appointed room ate my access card, elevator not functioning, window not opening further than 10 cm. Shower access not safe, breakfast very english, not healthy, lunch really not good nor healthy and your plate was taken away before even finishing the food.

Dear Tina, Thank you for taking the time to share your feedback. I’m very sorry that your stay did not meet your expectations and that several aspects affected your comfort. I apologise for the issues with your room access card and the lift, as well as the difficulties you experienced with the room layout, restricted window opening and shower access. We understand how important safe and comfortable accessibility is, particularly for our older guests. I’m also sorry that our breakfast and lunch offerings did not suit your preferences. Your comments regarding healthier choices, bread selection and overall food quality will be shared with our Food & Beverage team. Equally, having your plate removed before you had finished eating is not the attentive service we expect to provide, and I apologise for this. Thank you for highlighting these areas to us. Your feedback will be shared with the relevant teams so we can review where improvements can be made. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.0/5

Keith S. Couples - Confirmed reviews ALL

Friendly staff, good breakfasts; the one evening meal we had also ok. But very odd tv in room: no bbc channels or radio channel, and very short of power points

Dear Keith, Thank you for your lovely feedback. We’re pleased you had a comfortable stay, enjoyed our seafront location, breakfasts, and especially the friendly service from our team. We also appreciate your comments regarding the TV channel availability and limited power points in the room. We understand how these details can affect the overall comfort of a stay and will share your feedback with our team for review. Thank you for your 80/100 rating, and we hope to have the pleasure of welcoming you back to Mercure Brighton Seafront again soon. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 5.0/5

Sin H. L. Families - Confirmed reviews ALL

We are staying in Brighton for one night to celebrate my dad’s 60th birthday. When we return to hotel with the birthday balloon the receptionist noticed that one of the number balloon was missing. She made us another one for the replacement. She was so kind. Also my dad received a birthday card from the hotel. My dad had a wonderful birthday. We are all happy with the stay.

Dear Sin H., Thank you for your wonderful 100/100 review. We’re delighted that you and your family chose to celebrate your dad’s 60th birthday with us and that he had such a memorable time. It’s especially lovely to hear how our receptionist noticed the missing birthday balloon and arranged a replacement, along with a birthday card for your dad. We will make sure your kind words are shared with the team, as thoughtful touches like these can make a special occasion even more memorable. We’re also pleased you found your room clean and comfortable, enjoyed our convenient location, and received such a warm welcome. We hope your dad had a fantastic 60th birthday, and we look forward to welcoming you and your family back again! Kind regards, Ioannis Biternas Operations Manager

Customer review rating 2.0/5

Amy F. Families - Confirmed reviews ALL

We chose this hotel because it was the cheapest option in a convenient area, and I was actually quite excited since it looked more luxurious than the typical budget chains. When we arrived, I was pleased to find we’d been upgraded to a larger room because we had our baby with us—I’d contacted the hotel beforehand as I was worried a standard room might be too small. The reception staff were also genuinely lovely and welcoming. However, the moment we entered the room, the disappointment set in. It had a musty smell and an overall icky feeling. While the bedding, desk and wardrobe seemed clean, I didn’t feel comfortable walking barefoot on the floor, and the bathroom definitely wasn’t up to standard. There were small hairs in the bath and on the floor, the sink and taps clearly needed limescale remover, and there was black residue around the plug holes. On top of that, both the sink and bath drained extremely slowly, which felt unpleasant because all I could think about was what they might be clogged with. We also didn’t have any plug sockets by the bed, which was inconvenient. To end on a positive note, we weren’t disturbed by any noise from inside or outside the hotel, which was appreciated.

Dear Amy, Thank you for taking the time to provide such detailed feedback. I’m pleased that our reception team gave you a warm welcome and were able to arrange a larger room for you and your baby, and that you enjoyed a peaceful stay without noise disturbance. However, I’m very sorry that the condition and cleanliness of the room fell well below your expectations. The musty smell, hairs in the bathroom, limescale and residue around the plug holes are not representative of the standards we expect. I also apologise for the slow drainage in both the bath and sink, as well as the inconvenience caused by the lack of bedside plug sockets. It is particularly disappointing that the room upgrade, which should have made your family stay more comfortable, was overshadowed by these issues. Your comments will be shared with our Housekeeping and Maintenance teams for thorough review. Thank you again for your honest feedback, Amy. Please accept our sincere apologies, and we hope we may have the opportunity to provide you and your family with a much better experience in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

Brian B. Couples - Confirmed reviews ALL

A short break with a change of scenery.

Dear Brian , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.5/5

Annie F. Business - Confirmed reviews ALL

An organised event with an overnight stay.

Dear Annie, Thank you for taking the time to share your feedback following your event and overnight stay with us. We’re pleased your arrival and check-in experience was positive, although I’m sorry that the room itself did not fully meet your expectations. We appreciate your comments regarding the room size, restricted view, tea and coffee facilities, lack of suitcase storage and difficulty with the door lock. I’m glad our team assisted with the lock, and we will ensure your feedback is shared with the relevant departments. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 2.5/5

Viktoriya P. Couples - Confirmed reviews ALL

The room had a foul and unpleasant smell. The air conditioning flap was making a persistent noise, preventing us from leaving it on; combined with this, we were left cold and had to sleep in the cold. The mattress was stained with bodily fluids, which is completely unacceptable from a hygiene standpoint. Various fixtures and items in the room were in a poor condition of repair and maintenance.

Dear Viktoriya, Thank you for sharing your feedback. While we’re pleased you appreciated our location, I’m very sorry that the condition of your room fell significantly below the standards you should expect from us. The unpleasant smell, noisy air conditioning and resulting uncomfortable temperature are concerning, and I sincerely apologise. I’m particularly disappointed by your comments regarding the condition and cleanliness of the mattress, which is completely unacceptable and will be addressed with our Housekeeping team. Your feedback regarding the general maintenance of the room will also be shared with our Maintenance team for investigation and attention. Please accept our sincere apologies for the discomfort and disappointment caused. We hope we may have the opportunity to restore your confidence in us in the future. Kind regards, Ioannis Biternas Operations Manager

Other web-users rate our hotel

  • 1,322 reviews 8.4/10 Location
  • 2,526 reviews 5.8/10 Room
  • 2,341 reviews 8.9/10 Service
  • 15 reviews 4.2/10 WiFi
  • 1,144 reviews 4.9/10 Comfort
  • 972 reviews 7.9/10 Breakfast
  • 964 reviews 4.1/10 Cleanliness
  • 922 reviews 4.9/10 Amenities

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