Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,114 reviews

Mercure Brighton Seafront Hotel - Image 1
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Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Room 1

Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,114 reviews

Customer review rating 3.5/5

Hannah B. Families - Confirmed reviews ALL

Dear Hannah, Thank you for taking the time to share your feedback following your recent stay at Mercure Brighton Seafront Hotel. We are pleased to hear that you enjoyed a comfortable night's sleep, found the bed comfortable, and enjoyed the food during your stay. It is especially encouraging to know that our reception team responded promptly to your noise complaint and were able to resolve the issue quickly. Providing attentive support to our guests at all hours is very important to us. At the same time, I am sorry to learn about the leaking toilet and the dripping noise you experienced in your room. Thank you for bringing this to our attention. Feedback such as yours helps us identify areas where maintenance improvements are needed, and we will ensure this is shared with our maintenance team for review. We appreciate your balanced feedback and are glad that, despite these issues, you were able to rest well and enjoy your stay overall. Thank you again for your comments, and we hope to welcome you back to Mercure Brighton Seafront Hotel in the near future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.5/5

Karen S. Friends - Confirmed reviews ALL

Dear Karen, Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Brighton Seafront Hotel. We are delighted to hear that you enjoyed our beautiful interior, excellent seafront location, and the warm hospitality provided by our team. It is especially pleasing to know that you found your room spacious, clean, and comfortable, and that you enjoyed our breakfast selection. We are also pleased that your room was ready ahead of the advertised check-in time. Whenever possible, our team strives to accommodate early arrivals, so it is lovely to know this small gesture helped make your stay even more enjoyable. Your kind comments about our friendly and helpful staff mean a great deal to us, and I will be sure to share your feedback with the entire team. Knowing that you would highly recommend us to friends and family is one of the greatest compliments we can receive. Thank you once again for your support and for being a valued ALL Accor Classic member. We look forward to welcoming you back to Mercure Brighton Seafront Hotel for another enjoyable stay in the near future. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 0.5/5

Phillippa C. Friends - Confirmed reviews ALL

Customer review rating 3.0/5

Nicola E. Friends - Confirmed reviews ALL

Dear Nicola, Thank you for taking the time to share such detailed feedback following your recent stay at Mercure Brighton Seafront Hotel. I am pleased to hear that you enjoyed our excellent seafront location and that your room upgrade and sea view helped make your stay more enjoyable. It is also wonderful to know that you found our breakfast delicious and appreciated the clean and organised dining area, as well as the smooth booking, check-in, check-out, and WiFi experience. However, I am sorry that several aspects of your stay fell short of expectations. While we were delighted to offer an upgrade, I understand your disappointment that your group's three rooms were not located closer together. We always try to accommodate such requests where availability allows, and I regret that we were unable to do so on this occasion. I would also like to sincerely apologise for the cleanliness issues you encountered in your room. The dust on the light fixtures, the stain on the bed frame, and the condition of the cushion are not reflective of the standards we strive to maintain. Please be assured that your comments will be shared with our housekeeping team so that these matters can be addressed and additional attention given to our room inspections. Thank you also for your suggestion regarding complimentary biscuits in the room. Guest feedback such as yours is invaluable, and we appreciate hearing about the small touches that can enhance the overall experience. Whilst I am pleased that you found the toilet facilities clean and enjoyed many aspects of your stay, I am sorry that the accommodation did not fully meet your expectations and affected your overall impression of the hotel. Thank you again for your balanced and constructive feedback. We genuinely value your comments as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide the higher standard of experience that you were expecting. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Lauren M. Friends - Confirmed reviews ALL

Dear Lauren , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Other web-users rate our hotel

  • 1,313 reviews 8.5/10 Location
  • 2,510 reviews 5.9/10 Room
  • 2,374 reviews 8.9/10 Service
  • 15 reviews 4/10 WiFi
  • 1,118 reviews 5/10 Comfort
  • 978 reviews 7.8/10 Breakfast
  • 964 reviews 4.2/10 Cleanliness
  • 930 reviews 4.9/10 Amenities

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