Mercure Brighton Seafront Hotel 4 stars

A very comfortable stay.

The hotel was comfortable, but did not strike me as over clean considering we went when covid was on the rise. The car parking charges were not a good introduction to the hotel, nor was the fact that we had to pay in full before we even went to our room. The breakfasts were atrocious, and it would have been better if we had been given a voucher for the takeaway over the road.

We were well looked after and it meant I could be with family for the first time in months, thank you

The room was very comfortable and the staff friendly. But the parking was expensive and the COVID breakfast very poor, even accepting it could not be in the restaurant.

I booked with Secret Escapes. I called the Mercure Brighton hotel and spoke to a helpful gentleman. I am unwell and had to cancel the room (I am now in hospital). The Man explained that I could not cancel with them because I had booked with with Secret Escapes. I could not contact Secret Escapes as there was not a telephone number for Customer Services. Unfortunately I am in hospital after being admitted to hospital on Saturday 19 December with no idea when I will be discharged. It was a great upset to not go as my friend and I had specially planned it (her daughter is a student at Suxxess Uni) and we both love Brighton feom our Uni days. £79 is a lot of money to lose - Like ‘throwing it away’.

I am close to being an Accor Diamond member and have spent over 80 nights in Accor hotels around the world this year from Pullman in Thailand, to Sofitel in Luxembourg to Fairmont in Mexico and Monte-Carlo and even several stays in Ibis budget hotels in France. In Brighton, there is no “hello” or “welcome”, Totally unfriendly, I was lucky to get a room upgrade but they would not give me a late checkout to 13:00 despite the hotel being almost completely empty. I complained about the Wi-Fi not working (also almost no phone signal) and they had an “I don’t care attitude” with the popular excuse that any problem is due to Covid, which was the explanation given for the Wi-Fi not working. I have had much friendlier and better service at Ibis Budget hotels.

Good:- 1. Location 2. Parking 3. Cost of the deal we booked 4. Jessica on Reception 5. Size of the room Not so good:- 1. Cleanliness of room - hairs in bathroom; previous occupant's lipstick on the floor by the sofa 2. General condition of the room - hole in the bottom of the bath panel; bathroom door very worn at the bottom; curtains hanging off some of the hooks; net curtains were grey; one bulb was out over the mirror 3. Breakfast - AWFUL. Served in the ballroom which is a dreadfully tired room with no natural daylight. I had the Full English. The poached eggs were very hard, the sausage was raw on one side and burnt on the other, the bacon was tough as old boots. I appreciate that we live in challenging times and the hotel is no doubt running with far fewer staff than is usual, but there were only 4-5 other tables of 2-3 people in the room

A beautiful building with a stylish reception and welcoming, helpful staff. The bar area looked inviting, though was closed due to COVID restrictions. Our room had a balcony with an amazing sea view, close to the i360 and overlooking the Victorian bandstand and the framework of the West Pier. The bed was very comfortable, bathroom smart with a good shower and we felt safe that the room was clean and Covid secure. A delicious freshly cooked full English breakfast was delivered to our room at precisely the time we had booked. There was a coffee machine and kettle. Parking was available. The powerful spotlights on the balcony could have disturbed our sleep, but this was effectively mitigated by heavy curtains. The paintwork on the balcony doors needed attention, however, we totally appreciate the effect of the wild weather and salt spray on buildings close to the sea. Overall, we had an excellent stay.

Loved the decor as you walk in and our room was amazing. The cooked English Breakfast was perfect and the serving staff very attentive .

Door lock didn’t work. We had to go back to night porter 3x to get door to open (card key had not been kept near mobile phone) Shower needed refurb Cup ‘ring’ marks on bedside table

We visited Mercure for a short break. The location is great and the view was lovely when we had our morning coffee. We will definitely be visiting again

Overnight stay, lovely room, nicely decorated and very clean. Lovely bathroom. Reception staff were nice on arrival. I would give my stay a 10 out of 10 but the gentleman on the door at breakfast was very curt and unfriendly. I know we are in difficult times but a friendly manner and smile would not have gone amiss.

Such a lovely hotel, staff are really nice and helpful! Breakfast could come out quicker, but was nice.

Lovely seafront location, had room with a sea view. Rooms nicely decorated with everything you would need. Adjustments made due to COVID well thought out.

On arrival our room was not ready, but when allocated it was nothing like the room on the web listing. The Classic room on the listing was modern, spacious, had a walk in shower and Illy coffee machine. Our room was small, pokey and had neither the walk in shower or Illy coffee machine. The room was large enough for one person and dated. I had to ask reception for some toilet roll and told the lady on reception that it wasn,t the room on the web page and didn't have the coffee machine. She said it was a Classic room and they don't have coffee machines. I showed her the listing and she just said I will tell my manager because that is wrong. The restaurant was not open and the bar was pretty poor. Apart from the reception area the rest of the hotel was pretty tired. If I had known this beforehand I would not have booked this hotel.