Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,048 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,048 reviews

TripAdvisor Rating  3.6/5  781 reviews

Customer review rating 5.0/5

Rod I. Couples - Confirmed reviews ALL

We had a lovely stay at the hotel, the only thing we would say is the water in the shower was only warm.

Dear Rod I., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you had a lovely experience at our hotel. Your comment about the shower water temperature is noted, and we appreciate your input as we continuously strive to enhance our services. Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Dawn P. Friends - Confirmed reviews ALL

A very friendly hotel, very good

Dear Dawn P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be friendly and enjoyable. WOW ! We are all over the moon you have scored us 10/10 everywhere ! Your satisfaction is our priority, likewise it was a joy to have you as our Guest ! We are all looking forward to welcoming you back any time soon ! Wishing you and your loved ones a beautiful Xmas ! Marianna Cappai Front Of House Manager

Customer review rating 3.5/5

Sandra E. Couples - Confirmed reviews ALL

I cannot fault the staff. They were uniformly polite and friendly and well trained. Our only complaint was that there was no room service food after 9pm when 24 hours availability was advertised… in the room.

Dear Sandra, Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our staff polite, friendly, and well-trained—your kind words mean a lot to the team. I’m truly sorry for the inconvenience caused by the lack of room service after 9 pm, especially as the in-room menu advertised 24-hour availability. This is not the experience we aim to provide, and I will review this with our team to ensure clarity and consistency moving forward. As a valued ALL Gold member, your feedback is extremely important to us, and we would love the opportunity to make your next stay exceptional. Please feel free to contact me directly for your next booking so I can personally assist and ensure a better experience. Thank you again for sharing your thoughts, and we hope to welcome you back soon. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 2.0/5

Tony P. Couples - Confirmed reviews ALL

Great location right on the seafront. We had very pleasant stay had a nice surprise with an upgrade to a sea view room. The downside room was a bit tatty with a chair that a split on the side, cupboard with no shelves, iron burn marks in the carpet. We ate the restaurant on the first and my wives main course was cold (moules) send back and the waiter returned with a smaller portion but this time hot. We did have both mains removed from the bill, which was kind if them. Need to be careful of the small print on the menu as a 10% surcharge is added even on drinks, which makes two pints of Neckoil nearly £20!!!!

Dear Tony, Thank you for sharing your feedback following your recent stay with us. We’re delighted to hear you enjoyed our seafront location and appreciated the complimentary upgrade to a sea view room. We sincerely apologize for the issues you encountered, including the condition of the room, the temperature of your meal, and the clarity around the service charge. Your comments are invaluable and have been shared with our maintenance and restaurant teams to ensure improvements are made. We also regret the inconvenience caused by the water temperature and will review this with our engineering team immediately. We hope to have the opportunity to welcome you back and provide a much-improved experience. Ioannis Biternas Operations Manager

Customer review rating 3.5/5

Peter L. Couples - Confirmed reviews ALL

The shower didn't run hot, only Lukewarm. This was aruond 9.30am on a Sunday, in room 103.

Dear Peter L., Thank you for your feedback regarding the shower temperature during your stay. We apologize for the inconvenience you experienced. We continuously strive to maintain the highest standards of comfort and appreciate your input, which will be taken into consideration for future improvements. Ioannis , Operations Manager Mercure Brighton Seafront Hotel

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Other web-users rate our hotel

  • 1,269 reviews 8.2/10 Location
  • 2,451 reviews 6.1/10 Room
  • 2,433 reviews 9.2/10 Service
  • 21 reviews 3.6/10 WiFi
  • 1,048 reviews 5/10 Comfort
  • 995 reviews 4.5/10 Cleanliness
  • 924 reviews 7.9/10 Breakfast
  • 916 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.