Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,027 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,027 reviews

Customer review rating 3.5/5

Roden N. Business - Confirmed reviews ALL

Room was very dark. Taps do not run cold, only lukewarm.

Dear Roden, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 4.0/5

Sam M. Couples - Confirmed reviews ALL

Great room, great service in both the bar and restaurant. Unfortunately tarnished by the behaviour of the neighbouring room who played their music loud until 1:45 am and were then very aggressive and abusive towards the member of the mecure team who asked them to be considerate towards the other guests.

Dear Sam, Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed your room and the service in both the bar and restaurant. However, I am truly sorry that your stay was disrupted by the behaviour of neighbouring guests. This is clearly not the experience we want for our guests, and I apologise for the disturbance caused. I would also like to thank you for acknowledging our team member who addressed the situation — we take guest comfort and safety seriously, and your understanding is appreciated. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Warm regards, Ioannis Biternas Operational Manager Mercure Brighton Seafront Hotel

Customer review rating 4.0/5

Elizabeth P. Couples - Confirmed reviews ALL

Lovely hotel but room quite old fashioned and a bit small and shabby.Beds comfy Staff great and breakfast good

Dear Elizabeth, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our location, found the beds comfortable, and experienced great service from the team, along with a good breakfast — your kind comments are truly appreciated. At the same time, we are sorry to read that the room felt a little old-fashioned and smaller than expected. Your feedback is very valuable and has been noted as part of our ongoing plans to improve and refresh our rooms. Thank you once again for your balanced feedback. We hope to have the pleasure of welcoming you back in the future. Warm regards, Ioannis Biternas Operational Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Sabine B. Business - Confirmed reviews ALL

Harshit went the extra mile to arrange Oat Milk for my room. The breakfast buffet is divine, with so much choice! The room is a bit small.

Dear Sabine, We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 1.0/5

Williams C. Business - Confirmed reviews ALL

I have to start by saying that the bar and restaurant staff were very friendly and helpful and that the communal spaces were decorated well. Unfortunately that is where any praise for this hotel stops. I was checked into room 152 which was located to the rear of the hotel. The room had no net curtains with a view of the bins and neighbouring residential properties. These bins were filled with glass from the bar late at night and emptied early in the morning by a waste collection company so do not expect to get an uninterrupted 8 hours sleep. The carpet was riddled with stains and marks from previous guests. The shower door only opened inward so you could not turn the shower on without standing in the bath meaning you are going to get sprayed with cold water every time you wish to use it. The sealant around the bath and shower door were also covered in mold and an existing or previous leak has damaged the floor outside the bathroom floor so badly that you feel as though you will disappear through it if you dare to stand on or near it (like the Tom Hanks scene in money pit). There were slippers but no robes and the car park is very small, very tight and with a very limited number of spaces charged at around £28 per day. I escaped to the restaurant on the first night and as stated received excellent service and good quality food which I enjoyed whilst looking out at the car park full of scrap vehicles stored out front of the neighbouring building. I know that if I had visited reception the staff would have probably addressed the issues or moved me but to be honest I just expect for these things to be up to standard on the first attempt. I cannot believe that anyone working there would be happy to pay for the room I stayed in and I imagine that given the general neglect it would not just be mine. I travel a lot for work and can safely say that I would never stay here again. It’s not as though there is a shortage of hotels in the area. I guess I expected for them to be making more of be making more of an effort to win repeat business.

Dear C., Thank you for taking the time to share your feedback. While I am pleased to hear you found our bar and restaurant team friendly and the public areas well presented, I am sincerely sorry to read about the condition of your room and the issues you experienced during your stay. The points you have raised regarding cleanliness, maintenance, and noise are very concerning and do not reflect the standards we aim to provide. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate investigation and action. We are also reviewing how this room was allocated and prepared prior to your arrival. I fully understand your frustration and disappointment, and I am truly sorry that we fell short on this occasion. Your feedback is invaluable and will be used to drive improvements. Kind regards, Ioannis Biternas Operational Manager Mercure Brighton Seafront Hotel

Other web-users rate our hotel

  • 1,285 reviews 8.5/10 Location
  • 2,486 reviews 6.1/10 Room
  • 2,429 reviews 9.1/10 Service
  • 19 reviews 5/10 WiFi
  • 1,083 reviews 5.1/10 Comfort
  • 988 reviews 4.6/10 Cleanliness
  • 958 reviews 7.8/10 Breakfast
  • 938 reviews 4.8/10 Amenities

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