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ibis Coventry Centre Hotel 3 stars

Customer review rating 4.1/5 2,035 reviews
ibis Coventry Centre
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+ 14 Services
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Room 1

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Hotel extras

  • On Site Parking

  • Fogg's Restaurant serves a choice of international cuisine

  • Multinational team speaking a multitude of languages

  • Within walking distance to Coventry's main shopping areas and the Wave water park

  • Central location, with plenty of nearby transport links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Coventry Centre

Mile lane
CV1 2LN
coventry
united kingdom

Tel: +442476250500

Fax: (+44)2476/553548

Contact email

Check-in from 14h00

Check out up to 12h00

  • By bus :  900 Various

  • By plane

    BIRMINGHAM INTL At 19.3km / 12.06 miles

  • By plane

    COVENTRY AIRPORT At 4.83km / 3 miles

  • By train

    COVENTRY STATION At 0.4km / 0.25 miles

GPS :52.402527, -1.506432

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Accessible Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12m²

Our restaurants and bars

FOGG'S

Type of cuisine: Cafe

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Coventry Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,035 reviews

tripadvisor

TripAdvisor Rating 4.0/5

748 reviews

amazing

Customer review rating 4.1/5

Nansi Couples - 23/03/2020 Confirmed reviews ALL

Very clean and comfortable. The staff were brilliant with assisting us due to us being visually impaired

Dear NANSI H., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faris THOWFEEK General Manager - Ibis Hotel Coventry Centre

Good Location

Customer review rating 4.1/5

Jari Business - 19/03/2020 Confirmed reviews ALL

Friendly staff

Dear JARI R., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faris THOWFEEK General Manager - Ibis Hotel Coventry Centre

Awful

Customer review rating 4.1/5

Emily M. Business - 16/03/2020 Confirmed reviews ALL

When I arrived late on Monday evening, I was told I needed to pay the balance in full (more than £300). I explained it was a work trip and had been booked on a company credit card which I didn’t have with me. The receptionist looked again and said I had chosen the wrong option and made it more expensive by only guaranteeing the booking with this card. I asked him to charge the card it had been booked with but he said he could not and I must pay in full. £300 is a lot of money to me and luckily had enough to cover it but this would have put me in an awful situation if I didn’t have that money available. When I got to my room I found it basic as expected but the bathroom was totally unacceptable. There was a strong smell of stale urine coming from the toilet and when I turned the tap on it smelt of drains. As it was late I went to bed but went and complained at reception the next day. She said they would check the room. When I returned later that night, the Toilet smell seemed to have improved but every time I turned on the tap there was a stench of drains. No one contacted me to say they had checked the room or offered me to move to another room. This is terrible customer service. The breakfast was so limited and basic. Not an avocado in sight as advertised on your website or on the breakfast card left in the room. At £80 + a night I really would expect better than this. We have offices located in the technology park and I will ensure I spread the word that no one should ever book the ibis, it was a truly awful experience.

Clean hotel and friendly satff

Customer review rating 4.1/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

A delay at check in as people in front had an issue but we were offered a coffee and a seat while we waited. There were a number of dogs in the hotel (Crufts was on) which I didn't really like and they were quite noisy in the morning. The cleaners also had the vacuum cleaners going full blast at 7.30am on my floor which wasn't nice to be woken up to. Staff very friendly and helpful and room was clean. I didn't stay for breakfast.

Dear LISA Y., Thank you for taking the time to tell us about your experience at the ibis Coventry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre
Customer review rating 4.1/5

Kevin Couples - 11/03/2020 Confirmed reviews ALL

The usual Accor hotels standard , great location and very pleasant staff.

Dear KEVIN C., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Decent

Customer review rating 4.1/5

Elizabeth Business - 10/03/2020 Confirmed reviews ALL

Decent stay very nice staff

Dear FRANCILLIA A., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

very comfotable, enjoyed the food especially the Pizza!

Customer review rating 4.1/5

P. M. Families - 10/03/2020 Confirmed reviews ALL

Stayed two nights with family ( 3 rooms ) and two dogs for Crufts. Very comfortable, friendly convenient hotel. Would stay again. I do wish though that they could top up the tea, coffee, milk and at least empty the bin in your room each day. I did think that the beds would be remade as well, without having to ask.

Dear M. P., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

My fourth stay at this super hotel, close to Coventry statio n to get a fast train to the NEC.

Customer review rating 4.1/5

Di W. Friends - 09/03/2020 Confirmed reviews ALL

Staff were amazingly welcoming and helpful, especially the long term manager Diana who remembered me from previous stays. Nothing was too much trouble and my dog was made equally welcome. Recommended to friends who also enjoyed their stay.

Dear Diane W., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S hope Eric did well and got a prize :) Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Good location

Customer review rating 4.1/5

Anonymous Friends - 08/03/2020 Confirmed reviews ALL

Train station only 10 min walk away, staff very helpful and room comfortable

Dear CATHERINE H., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faris THOWFEEK General Manager - Ibis Hotel Coventry Centre

Well located

Customer review rating 4.1/5

Peter O. Solo - 03/03/2020 Confirmed reviews ALL

Two days whilst singing in the Cathedral. Room 212 window security tie needs to be re-affixed to the wall. Staff were excellent and very service minded.

Dear PETER O., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Comfortable, clean, excellent staff

Customer review rating 4.1/5

Jen Families - 03/03/2020 Confirmed reviews ALL

The hotel itself is clean and comfortable and surprisingly quiet considering location but the helpful staff were what made the hotel.

Dear JEN M., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Noisy room awful breakfast dirty bathroom

Customer review rating 4.1/5

John R. Business - 28/02/2020 Confirmed reviews ALL

Won’t be stopping at this hotel ever again. Don’t stop in room 3 ...... noisy room too near lifts and reception. During night staff having loud conversations .... dirty toilet seat , poo marks under toilet seat .... breakfast was charged for but now wish I’d not paid extra as others just walked in with no check on room numbers. So there is no control. Area round hotel has nothing. Dodgy area. Not even cheap. Worst experience

Dear JOHN MARK R., Thank you for taking the time to tell us about your experience at the ibis Coventry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Ibis you should always find your room to be clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness of our bathroom you have described are not at all typical. In view of your comments, expected standards have been reiterated to all housekeeping staff. For your own comfort it is worth bearing in mind that hotel staff are available around the clock to assist you with any problems you may encounter. In this situation it may have been possible to offer you an alternative room or rectify the issues immediately, to ensure you a more comfortable stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Faris THOWFEEK General Manager - Ibis Hotel Coventry Centre

Well located

Customer review rating 4.1/5

George Business - 28/02/2020 Confirmed reviews ALL

Good breakfast value for money stay! I have stayed 5 times in this hotel and the staff is young & very helpful with excellent service! However the heating again was out of order so spare heating was used!

Dear GEORGIOS R., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies regards to the heating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Good stay

Customer review rating 4.1/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Nice rooms. Good breakfast. Clean and tidy. Only negative is main meal menu is a bit limited. Main disappointment with accor is that they remove points you have earnt each year so you never get the chance to build them up

Dear NICOLA W., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Convenient for my needs.

Customer review rating 4.1/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

A basic but comfortable hotel stay.

Dear RUTH S., Thank you for taking the time to tell us about your experience at the ibis Coventry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Faris THOWFEEK General Manager - Ibis Hotel Coventry Centre

Comfortable stay

Customer review rating 4.1/5

Kiki Business - 14/02/2020 Confirmed reviews ALL

Conformable clean room with all you expect from an IBIS

Dear SUZANNE H., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Good location and comfortable

Customer review rating 4.1/5

Duncan Business - 11/02/2020 Confirmed reviews ALL

Looked after us very well

Dear DUNCAN M., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Great location

Customer review rating 4.1/5

Kevin J. Families - 10/02/2020 Confirmed reviews ALL

Stayed for a family party in the city centre and the hotel location was spot on. Clean room and well sound proofed. Bathrooms are a bit quirky but had a great shower. Breakfast was really good. Would recommend

Dear KEVIN J., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

Great Stay and service

Customer review rating 4.1/5

Mr &. M. T. Couples - 07/02/2020 Confirmed reviews ALL

Room very clean and tidy, staff where very helpful and friendly nothing was to much trouble, food excellent, whole experience was brilliant and I will be staying there again soon.

Dear Colin T., We very much appreciate your comments regarding your stay at the ibis Coventry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre

disturbed stay

Customer review rating 4.1/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

unfortunately we were disturbed at about 11.20 by the fire alarm, a false alarm. Better safe than sorry, I would say. But we were then woken at 8am on Sunday morning by building work!

Dear Jo B., Thank you for taking the time to tell us about your experience at the ibis Coventry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Suskova Reception Manager - Ibis Hotel Coventry Centre
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