ibis Coventry Centre Hotel 3 stars

Clean rooms, friendly staff, great service - I'd highly recommend this Ibis to anyone staying in Coventry

Lovely

Usually use Premier Inn but satisfied with Ibis as a good substitute. Impressive Covid precautions.

From the moment we stepped into ibis the staff welcomed us in the most wonderful way. Beautiful rooms, well maintained and just two minutes walk from the city centre. Even if the hotel is located within Coventry, it is still very quiet. The COVID-19 measures taken are right and proper and you definitely feel safe. We were given free car park as well as late check out. We will sure be coming back again very soon!

Very kind and helpful staff.

COVID cancelled my conference and I cancelled my stay well in advance, but Ibis refuses a refund! Shame on you! I will share my bad experiences with everybody I know and in my professional field. Outrageous!

clean, comfortable and welcoming. Great value!

Very clean and comfortable. The staff were brilliant with assisting us due to us being visually impaired

Friendly staff

When I arrived late on Monday evening, I was told I needed to pay the balance in full (more than £300). I explained it was a work trip and had been booked on a company credit card which I didn’t have with me. The receptionist looked again and said I had chosen the wrong option and made it more expensive by only guaranteeing the booking with this card. I asked him to charge the card it had been booked with but he said he could not and I must pay in full. £300 is a lot of money to me and luckily had enough to cover it but this would have put me in an awful situation if I didn’t have that money available. When I got to my room I found it basic as expected but the bathroom was totally unacceptable. There was a strong smell of stale urine coming from the toilet and when I turned the tap on it smelt of drains. As it was late I went to bed but went and complained at reception the next day. She said they would check the room. When I returned later that night, the Toilet smell seemed to have improved but every time I turned on the tap there was a stench of drains. No one contacted me to say they had checked the room or offered me to move to another room. This is terrible customer service. The breakfast was so limited and basic. Not an avocado in sight as advertised on your website or on the breakfast card left in the room. At £80 + a night I really would expect better than this. We have offices located in the technology park and I will ensure I spread the word that no one should ever book the ibis, it was a truly awful experience.

A delay at check in as people in front had an issue but we were offered a coffee and a seat while we waited. There were a number of dogs in the hotel (Crufts was on) which I didn't really like and they were quite noisy in the morning. The cleaners also had the vacuum cleaners going full blast at 7.30am on my floor which wasn't nice to be woken up to. Staff very friendly and helpful and room was clean. I didn't stay for breakfast.

The usual Accor hotels standard , great location and very pleasant staff.

Decent stay very nice staff

Stayed two nights with family ( 3 rooms ) and two dogs for Crufts. Very comfortable, friendly convenient hotel. Would stay again. I do wish though that they could top up the tea, coffee, milk and at least empty the bin in your room each day. I did think that the beds would be remade as well, without having to ask.

Staff were amazingly welcoming and helpful, especially the long term manager Diana who remembered me from previous stays. Nothing was too much trouble and my dog was made equally welcome. Recommended to friends who also enjoyed their stay.