ibis Coventry Centre Hotel 3 stars

Rooms great value for money big improvement in staff friendliness

The staff was super nice and helpful with directions, breakfast was good, and in the whole of UK (stayed in 5 hotels, Ibis was cheapest), the only place with a really good shower.

Online check in was a waste of time, still had to check at main reception and room card wasn’t available yet. Tv remote wouldn’t work to turn of the tv, had to walk down to reception as there was no phone in the room to be told how to turn it off. At breakfast nobody took our room number to see if we had actually paid! We the had to ask for food to be cooked as there wasn’t anything left with an hour and half left of breakfast. There was no cutlery, cups or glasses, we had to ask for those too. The tables were still dirty from previous guests who had eaten with the lady just sitting behind the desk looking at the computer. The lady at the desk told another guest that they had to wait for their food as the staff who was working don’t normal work there, they were covering for a Christmas party and they work in Birmingham. I’m sure that all your hotel operate in the same system when it comes to providing breakfast and this shouldn’t be an excuse!

Staff friendly and helpful, lovely welcome on first arrival. However room was cold and difficult to heat, air con unit was very noisy, making it difficult to watch TV or have on while sleeping. I actually stole the second duvet from the twin bed to keep warm during the night! Good value for money breakfast, however staff were finding it difficult to keep pace with replacing food quickly enough to meet demand of customers and ran out of plates which added to the frustration of waiting. Easy walking distance from station, once I found the underpass.

We took 1 double room and 1 twin room (total 3 persons) for this first visit Coventry trip. The air conditioner in double room is okay and the other one is too noisy. Also one room's kettle has some leakage, which we found it lucky though before the water flow to the electricity circuit. Overall, the room is good and we like the bathroom design. The reception staff are good when we check in and thanks for lending us the iron and the board. When check out, it is a bit difficult to find a staff so we finally just drop the keys in the box. The breakfast is okay as no restaurant close to the hotel.

Great location, a short walk from the station and city centre. A modern, clean and comfortable hotel with friendly and welcoming staff.

Spot on

My stay was very nice . I stayed two nights room only. The room was very clean and quiet. Tea & coffee making facilities and toiletries in the bathroom. Very impressed.

Even when staying in 5* grand hotels, I have never encountered such friendly and helpful staff. I shall stay again on my next trip to Coventry.

This is the 4th time I stayed at this hotel! This time However the room that I was given at first had problem with the heating which I reported and after alot of time and persistence The personnel change my room to another one with proper heating! Because I was tired from traveling I was not happy with the time it took my complaint to be resolved!

The hotel is only a short walk from the railway station. It's easy to walk into the city centre using subways and paths. My room was on the ground floor and was up to the usual IBIS standard. There was some noise around 7 am, possibly from staff chatting in the office or reception area.

Not Bad. Not happy to having to pay for PARKING

Friendly staff, breakfast was good

Generally OK but showing wear around the edges!

Friendly staff, good location , rooms clean and comfortable.