ibis Coventry Centre Hotel 3 stars

The staff rte lovely the room was nice. Bathroom floor a bit slippery from cleaning

• When I first entered my room, the security latch was completely hanging off, this was concerning as it meant the window could open completely and seeing as I was on the first floor it would be quite easy to access my room if someone wanted to break in. This meant that I had to change rooms. • They did take into account my lactose intolerance however at the bottom of the bag was a cheese toastie which had no indication on it as to whether it was lactose free or not. On top of this the bread of the toastie was almost disintegrating with how soggy it was. • I almost slipped a few times on the bathroom floor as the flooring offered no grip whatsoever(even when there was no water present on the floor). • There was no hand soap in the bathroom or in the room in itself. I found this quite frustrating you would of thought that in a global pandemic they might have provided this to their guests, this meant I had to go out and buy some.

The friendliest team I have ever seen around the reception. Every time i walked passed or phoned down it was as if seeing me was the highlight of their day and making my stay enjoyable was all they wanted to achieve.

I was very happy staff very nice and made me feel very welcome. Very nice hotel thank you to all your staff

The receptionist was very helpful throughout our check in and check out and also throughout our stay. She provided appropriate information when we needed it and this made our stay very comfortable.

Really glad that Ibis in Coventry centre help me to keep an essential business operational through these strange times

Very comfortable, and pleasant staff.

Staff really clued up

Had to contact hotel number of times about my stay about Covid and then last minute on a Saturday demanded a business letter luckily I had this before I travelled. However this is going above the government guidelines which is madness considering the impact on hospitality.

Very easy book in, room was fine, everything went very well

prime location for all amenities (when there are no restrictions), and close to most work locations

Stayed here before and it was the usual standard.

Stayed at ibis Coventry centre for a Graduation ceremony at Warwick University. Modernly designed, well -located, providing customers with great facilities for a pleasant stay as well as serving tasty breakfast with plenty of options to choose from. But beyond all - exceptional customer service as when the guest is treated with respect, smile and extra attention, always making sure to respond to all the requests promptly and professionally as to the highest standards of customer service. Really enjoyed this stay especially on the day that was very memorable to me. Huge thanks to all the team of the hotel, especially to front desk team members Diana, Beatriz, Codruta and Marcin who made this stay very special!

The staff at this hotel, without exception, were amazing. They couldn't do enough for us and went over and above to assist - just fantastic and certainly made our stay enjoyable. The only complaint I have is that the lighting in the rooms is very dim. It was difficult to read, find things in suitcase and put on makeup. Rooms need to have better lighting.

Hotel location, ability to checkin online, half board option all very good, as was service when we arrived and in the evening. Food menu selection not vast be plentiful. We received an email advising we just had to leave our key in the room or put in box, but the unqualified staff when we wanted to leave made us to feel like criminals. This did nothing for our stay when they then could see it was their issue.They certainley didnt have the ability to apoligse.