ibis budget Glasgow 2 stars

Where to start? Quite genuinely, I have never experienced customer service quite like the service I have received from Jason McKerrell and his staff at Ibis Glasgow. We got off to a bit of a rocky start at the hotel as we arrived to find our booking had been cancelled. The member of staff was very clear, if we wanted to stay, we would have to pay the going rate. I contacted All Accor who advised they would be able to honour my existing booking - Budget Ibis were not prepared to do this. The member of staff on reception was in comms with her manager on whatsapp and did say "he goes off on one and doesn't tend to listen" so we were always on the back foot to resolve. Pushed for time, we decided to pay the additional costs and stay. Our room on the whole was OK and what we expected - bar the fact there was an issue with our toilet flush which resulted in toilet water firing back at us once flushed, delightful. We had breakfast in the hotel which was OK, and the remaining staff we did speak to were nothing but pleasant. On the whole, we left relatively happy with the service (bar the initial hiccup on arrival) Parking is a huge plus at this hotel and the location is good. I emailed the hotel after my visit to get some clarity on what went wrong, and in truth expected to get a refund on the excess amount we paid after weeks with no reply, I sent another and was advised the General Manager Jason McKerrell would be dealing with it but he is extremely busy. In the two months that have passed, I have sent Ibis and Jason 25 emails and not received a single reply. NOT ONE. I have tried to deal with All Accor but in truth they just fire me back to the hotel who do not reply or send a blanket reply without actually addressing my complaint. I've even emailed their sister hotels in the locality - they reply, ask Jason to contact me and he never does. In truth, I am furious and have lost all faith in the Ibis Brand. Its a huge shame in what could have been a simple resolve has been completely ignored and I am forced to leave such a review. I live in hope that Jason may one day acknowledge my existence... failing that, King Charles himself might call me.

we booked the triple room but it was very small. We got just 3 towels (without having access to small towels) and the shower/bathroom is so small. the prices however were good. it's relatively near the center and the airport (about 15/20 min). The staff is helpful.

The hotel is called Ibis Budget so we did not expect a lot for our 2 night stay as we were visiting Ovo Hydro. Room was spotless and adequate for our purpose. There was a comfy bed, good shower and somewhere to hang clothes ( albeit not a wardrobe). What else do you need. We didn't have breakfast as the location was excellent for walking into the city where we ate. Also plenty pubs and restaurants nearby to enjoy. There was a lovely bar area which we enjoyed after the show and prices were reasonable. All in all a very pleasant stay.

Basic but adequate, drinks and breakfast a little overpriced.

Clean, comfortable, welcoming