Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 981 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  981 reviews

TripAdvisor Rating  3.5/5  1,665 reviews

Enjoyable stay

Customer review rating 5.0/5

Anne R. Families - Confirmed reviews ALL

Very warm welcome rooms clean and comfy, staff very friendly and helpful breakfast very good l, had a great stay very enjoyable thank you

Dear Anne Thank you so much for your kind words! We're thrilled to hear you had a warm and enjoyable stay with us. It's wonderful to know you found the rooms clean and comfortable, the staff friendly and helpful, and the breakfast enjoyable. Your feedback means a lot to us, and we hope to welcome you back for another great experience in the future. Safe travels and thank you for choosing our hotel! 😊

Excellent place to come

TripAdvisor rating 5.0/5

tristan j TripAdvisor review

Great service from Tim, clean and a great meal. The place was clean and all the staff were welcoming and friendly. …….………………………………………………………………………………………………………………………………………….. will come again when I’m on my next course down this way……..

Dear tristanj542, Thank you for your kind review of Mercure Tunbridge Wells Hotel. We’re delighted to hear you enjoyed your stay with us and that Tim’s excellent service stood out during your visit. It’s wonderful to know you found the hotel clean, the meal enjoyable, and our team welcoming and friendly. We’re thrilled to hear you plan to return when you’re next in the area for a course. We look forward to welcoming you back and providing another exceptional experience. Kind regards John Mitchell Operations Manager

A very warm welcome

TripAdvisor rating 5.0/5

tinyloughlin TripAdvisor review

The Hotel was Spotlessly clean and recently renovated with very helpful and attentive staff…. Special thanks to Tim who made us especially welcome………………………………………………………………………..………………………….:::…:……………………………………………………………………………..

Dear tinyloughlin, Thank you for taking the time to share such wonderful feedback about your stay at Mercure Tunbridge Wells Hotel. We’re delighted to hear that you received a warm welcome and found our hotel spotlessly clean and well-maintained. It’s fantastic to know that our recent renovations contributed to your comfort. Your kind words about our helpful and attentive team mean a lot to us. Tim will be thrilled to hear that his efforts made your stay especially memorable — I’ll be sure to pass on your compliments to him. We truly appreciate your support and look forward to welcoming you back for another excellent stay in the future. Kind regards John Mitchell Operations Manager

Good location, hot room, rude staff

Customer review rating 2.0/5

James Families - Confirmed reviews ALL

Overall the room was overly hot. We turned the heaters off as soon as we got in and opened the window but the room was too hot overnight. Had a rude encounter with staff when looking to get dinner. The reception said we could sit and get food in the tabled room out side of the restaurant if we wanted. This worked well for us as the restaurant had a murder mystery event on too so we were out of the way. When we asked a waitress, Holly, for some menus to order food, she said the restaurant was full and we needed to have booked. My wife began to explain what Reception had said and Holly rudely cut her off and repeated that we needed to book ahead. When I explained again that we were happy to eat in the room we were in (just outside the bar with tables and chairs) she then said that was fine but we would need to order at the bar. It seems she was just causing a rude fuss for nothing as we said we were happy not to eat inside of the restaurant. She was quite confrontational for no reason. Maybe it was stressful with a Christmas party in one room and the murder mystery and restaurant guests in the restaurant. Later when we had food and were eating she past us by again and said “you got your food then” in a sarcastic tone. Very rude and poor service from just asking for some menus to look at.

Dear James Thank you for sharing your feedback with us. I’m truly sorry to hear about your disappointing experience. We strive to provide every guest with a comfortable stay and excellent service, and it’s clear we fell short in several ways during your visit. Regarding the room temperature, I apologize for the discomfort caused. We understand how important a comfortable environment is, especially for a restful night, and we will address this issue with our facilities team to ensure better temperature control in the future. I’m especially concerned about the interaction you described with our staff. Politeness and attentiveness are core values we uphold, and I sincerely apologize for the rude and confrontational behavior you encountered. We will be addressing this situation with Holly and the rest of our team to ensure better communication and service. It's disappointing to hear that our staff did not provide the helpful and welcoming experience you deserved, especially during a busy time with events. Your comments will be shared with our management team so that appropriate measures can be taken to improve both our customer service training and communication between departments to avoid similar misunderstandings in the future. Thank you for bringing these matters to our attention. We value your feedback and hope that you will consider giving us another chance to provide you with a better experience. Please feel free to reach out directly if there’s anything more we can do to make this right.

Good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Room was clean and the staff helpful.

Thanks for the review hope to see you again soon

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Other web-users rate our hotel

  • 323 reviews 8.6/10 Location
  • 1,133 reviews 6.2/10 Room
  • 1,191 reviews 8.6/10 Service
  • 11 reviews 6.2/10 WiFi
  • 501 reviews 5.9/10 Cleanliness
  • 447 reviews 7.9/10 Breakfast
  • 293 reviews 4.6/10 Vibe
  • 252 reviews 4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.