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Mercure Tunbridge Wells Hotel 4 stars

Customer review rating 3.9/5 4,170 reviews

ALLSAFE approved hotel

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Mercure Tunbridge Wells Hotel
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool, steam room and sauna

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL tunbridge wells
united kingdom

Tel: +4401892628298

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE MALLOWS

Type of cuisine: International

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Menu (PDF)

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OAST BAR

Non contractual photo

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 140 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,170 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,190 reviews

Good stay

Customer review rating 5.0/5

Sami M. Business - 20/02/2021 Confirmed reviews ALL

4 nights on business Nice location Friendly staff Good food

Dear Sami M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

great stay

Customer review rating 4.0/5

John B. Business - 20/02/2021 Confirmed reviews ALL

Really help full staff. Nice to be able to get a warm meal.

Dear John b., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Great stay

Customer review rating 5.0/5

John Business - 16/02/2021 Confirmed reviews ALL

Staff very welcoming, food options and quality very good.

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Nice Place

Customer review rating 5.0/5

Anonymous Business - 13/02/2021 Confirmed reviews ALL

staff very helpful and friendly and i good night sleep

Dear Matthew P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Well located

Customer review rating 4.5/5

Funmilayo Solo - 13/02/2021 Confirmed reviews ALL

I had a wonderful day and a lovely night sleep. The staff were so warm and friendly as well as very helpful.

Dear Funmilayo O., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Questionable room especially for the price!

Customer review rating 1.5/5

Darren Solo - 07/02/2021 Confirmed reviews ALL

Disappointed. Cost £70 and had a replacement window handle and bolts left in the room for the broken window, toilet paper under the cistern to catch the leak and the pleasure of hearing the floor above use the bathroom. You can also hear every step on the creaky floorboards.

Dear Darren S., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This room should of been put out of service on the day of your arrival and I will certainly speak with my Maintenance Manager & Reception team to avoid any future miscommunication between them. I am sorry that you did not bring your dissatisfaction to the notice of the Guest Care Manager, who would, I am sure, have offered you an alternative bedroom for your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Excellent stay

Customer review rating 5.0/5

Tia Solo - 01/02/2021 Confirmed reviews ALL

Excellent stay and staff very friendly would highly recommended

Dear Tia P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

Great stay

Customer review rating 5.0/5

Ernest Business - 29/01/2021 Confirmed reviews ALL

Very good service, lovely to have a hot breakfast offered and the menu choices are great

Dear Ernest D., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

I was very well located and I had a good stay

Customer review rating 5.0/5

Bonifacio R. J. Business - 17/01/2021 Confirmed reviews ALL

The receptionist was pleasant and the stay was wonderful.

Dear Bonifacio J., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will pass on your kind comments to the reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Perfect experience

Customer review rating 5.0/5

Anonymous Business - 29/12/2020 Confirmed reviews ALL

Perfect experience, staff Friendly and attentive will to help for any needs, following covid rules perfectly

Dear Ernest D., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good stay for business

Customer review rating 5.0/5

Nigel Business - 29/12/2020 Confirmed reviews ALL

Very good even in tier 4

Dear Nigel H., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good stay

Customer review rating 5.0/5

Maise Business - 29/12/2020 Confirmed reviews ALL

Had a good stay, hotel is very quite at the moment for obvious reasons but the staff were still happy and smiling which was nice

Dear Maisie W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good location.Hard to say more under the circumstances

Customer review rating 4.0/5

Anthony C. Couples - 27/12/2020 Confirmed reviews ALL

We stayed during tier 4 lockdown so it was it possible to judge the hotel standard

Dear Anthony C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

COVID Stay

Customer review rating 1.5/5

A Business - 06/12/2020 Confirmed reviews ALL

Whilst I appreciate the challenges of opening during the COVID pandemic the substandard cleaning and provisions of cups, tea and coffee for guest was poor

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have been working hard to deliver an exceptional guest experience within our limits during the pandemic, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nathan Ruthven General Manager

Quiet

Customer review rating 3.5/5

Anonymous Business - 29/11/2020 Confirmed reviews ALL

The staff at the reception were very friendly and helpful. The room was fine but the radiators in the room and bathroom were not working. A very tired looking bathroom.

Dear Victoria P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. I will certainly update my Maintenance Manager to fix the heater in room 102. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Poor nights sleep

Customer review rating 3.0/5

Tina W. Business - 28/11/2020 Confirmed reviews ALL

Room was above reception. Disturbed by heavy door (possibly staff reception door), slamming shut each time it was used. 21.00 to 23.00 the worst time, but continued through the night. Due to tiredness, and not wanting to 'dirty' another room, I didn't raise it at the time. I did feed back on check out. Had to ring reception in the morning, as they hadn't delivered a prepaid breakfast. Bathroom looking tired.

Dear Tina W., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

dark carpark, service average

Customer review rating 2.5/5

Sally Business - 24/11/2020 Confirmed reviews ALL

average

Dear Sally D., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly share your review with my team and look into why you did not initially get the black bag for rubbish and your breakfast bag outside your room in the morning. I will also follow up with my reception team as to why none of these issues were resolved once you had made them aware. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Terrible communication

Customer review rating 3.0/5

Anonymous Business - 12/11/2020 Confirmed reviews ALL

Booked after lockdown was announced, was told the kitchen would be open. Arrived to be told there was no breakfast but still charged the full amount for a service station goody bag.

Dear Matthew H., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

Great overnight stay

Customer review rating 5.0/5

Maz Couples - 11/11/2020 Confirmed reviews ALL

Loved the place, friendly staff, tasty food, we had the dinner and breakfast deal, swimming pool was clean and spacious, even with social distancing, clean room, convenient location.

Dear Masen Hashem M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Best to expect in these circumstances

Customer review rating 3.5/5

Phil B. Couples - 06/11/2020 Confirmed reviews ALL

Not as usual and not the hotel experience one seeks

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

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