Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,004 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,004 reviews

TripAdvisor Rating  3.5/5  1,497 reviews

Great stay - would recommend!

TripAdvisor rating 5.0/5

Hilary M TripAdvisor review

Stayed overnight for a business trip and I would highly recommend it. Great room, accessible location, lovely staff and restaurant hit the spot. Tim, Finnley and Victoria were standout, super friendly and accommodating. Would definitely stay again!

Dear hilarym792, Thank you for your glowing recommendation. We're thrilled to hear that your business trip stay with us was enjoyable and convenient. It's fantastic to know that you found the room great, the location accessible, and our restaurant satisfying. We're especially grateful for your kind words about Tim, Finnley, and Victoria—they truly epitomize our commitment to friendly and accommodating service. We look forward to welcoming you back for another excellent stay in the future. Kind regards John Mitchell Operations Manager

Friendly sfaff

TripAdvisor rating 5.0/5

878rossm Solo travel - TripAdvisor review

Was very friendly service. Tim explained the dinner menu to me and made all the dishes sound lovely. I've stayed here before and have always been satisfied with the service and the staff, I will return again some day because I always have a great stay.

Dear 878rossm, Thank you for your kind words! We're thrilled to hear that you enjoyed the friendly service provided by Tim and that he helped you navigate our dinner menu. It's wonderful to know that you've been consistently satisfied with our service and staff during your stays with us. We can't wait to welcome you back for another great experience in the future. Kind regards John Mitchell Operations Manager

Wonderful

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

dly helpful staff. Pleasant room. Little gifts in room for our anniversary much appreciated. Restaurant staff very attentive and the food was lovely

Dear Valerie We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice setting for the hotel and very comfortable.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were friendly and very attentive making us feel special.

Dear Graham Thank you for your kind words! We strive to ensure every guest feels valued and appreciated during their stay. We're delighted to hear that our staff made your experience memorable. We hope to have the pleasure of welcoming you back soon! If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. Sincerely,

Virgin Experience

Customer review rating 4.0/5

Ros A. Couples - Confirmed reviews ALL

Our stay was part of the steam train package. Room was very comfortable if slightly shabby. Bath was amazing. Fast filling very hot water! A real treat. Breakfast was delicious. Hot and plentiful. Very friendly helpful staff. Sadly the evening meal was very average. This might have been due to being fully booked that night. Overall we had a pleasant, relaxing stay

Dear Rosalind Thank you for sharing your feedback with us! We're delighted to hear that you found our room comfortable, especially enjoying the amazing bath experience. It's fantastic to know that you enjoyed the delicious and plentiful breakfast, as well as the friendly and helpful staff. We apologize for any disappointment regarding the evening meal; your comments will be taken into consideration to improve our services further. We're glad to hear that overall, you had a pleasant and relaxing stay with us. We look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know. Sincerely, Fraser

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Other web-users rate our hotel

  • 247 reviews 9.2/10 Location
  • 964 reviews 6.3/10 Room
  • 994 reviews 8.5/10 Service
  • 7 reviews 8.5/10 WiFi
  • 580 reviews 6.2/10 Food
  • 413 reviews 6.7/10 Cleanliness
  • 410 reviews 8.2/10 Breakfast
  • 242 reviews 4.4/10 Vibe

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