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Mercure Tunbridge Wells Hotel 4 stars

Customer review rating 3.9/5 4,406 reviews

ALLSAFE approved hotel

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Mercure Tunbridge Wells Hotel
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL tunbridge wells
united kingdom

Tel: +4401892628298

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Our restaurants and bars

THE MALLOWS

Type of cuisine: International

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

THE OAST BAR

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 140

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,406 reviews

TripAdvisor Rating 3.5/5

1,221 reviews

Well located. Good stay.

Customer review rating 4.0/5

Davina O. Couples - 22/09/2021 Confirmed reviews ALL

The staff were very welcoming and accommodating. Although the room needs updating, it was clean and lovely size bed. Plenty of hot water, good shower. The restaurant for evening meal and breakfast was lovely.

Food was excellent

Customer review rating 3.5/5

Terry B. Couples - 21/09/2021 Confirmed reviews ALL

Staff was very polite and informative room was clean and tidy, unfortunately the bathroom was looking tiered and could do with a refurb. Our window was opposite the function room where a wedding was being held with people using the garden till late. We were also woken at 6.15am with a delivery lorry unloading and wheeling trolleys around.

Enjoyable stay

Customer review rating 4.0/5

Carole Families - 21/09/2021 Confirmed reviews ALL

A good stay, hotel was nicely placed , staff were friendly. The swimming pool was lovely, so great to be able to enjoy this facility. Every where was clean. Some of decor is looking tired, but that did not detract from the enjoyment of the stay. Would definitely stay again.

Bad stay

Customer review rating 0.5/5

Kerry Couples - 21/09/2021 Confirmed reviews ALL

I stayed the night before my wedding and the night of my wedding, I felt that the staff were inconvenienced by me being there, which impacted my special day. Asking for a bottle opener was way to much to ask for. Staff were rude and just lacked people skills and smiles. It really did have an negative impact on my wedding day/night just ruined the experience, after my wedding at a different venue I was really not looking forward to coming back to the hotel I was dreading it and left as soon as I possibly could. The rooms smelt musty and not very clean, food was expensive for what was put on plate (just ate breakfast) I would never stay at this hotel again nor recommend anyone does

Good stay. Good location for our requirements

Customer review rating 3.5/5

Stephen W. Families - 20/09/2021 Confirmed reviews ALL

Generally good. Have stayed several times and will be back. However the dining room on Sunday was very busy. As such we felt very vulnerable. The service was not very good and had to wait for the basics, dishes,spoons and coffee. No windows were open like the day before so asked to move to a quieter place by the doors. We had a very accommodating waitress who carried our meals etc.

Not very restful

Customer review rating 2.0/5

Derek D. Couples - 20/09/2021 Confirmed reviews ALL

Hotel staff are all very pleasant and helpful but this doesn’t alter the fact that the room we stayed in is looking very tired and in need of updating, the beds are worn out and uncomfortable, the pillows are dreadful and lumpy (or collapsed and unsupportive), and the bathroom steams up in seconds and takes hours to clear. The pool would be okay if it was available to residents for more than two hours a day, if you could get in to use it without a load of kids using it for lessons and if the water looked like it had been filtered and cleaned any time this century.

Well located, fair stay

Customer review rating 4.0/5

Joan H. Families - 20/09/2021 Confirmed reviews ALL

Over all not too bad. Not at all disabled friendly - no lift, very few disabled toilets, toilets in bedroom low enough to be suitable for infant school childen. The room was very shabby, chipped funiture, the wardrobe door was hanging off and was in danger of falling off completely. The food was good and the staff helpful and friendly.

Well located

Customer review rating 3.0/5

Sandra Couples - 19/09/2021 Confirmed reviews ALL

A good place for the Wells etc. Room very small and needed some talc. Staff not so good, tend to ignore you and finish their conversations, then you get a fairly good service.

well located

Customer review rating 3.0/5

Lclark Couples - 19/09/2021 Confirmed reviews ALL

EXCELLENT SERVICE AND PROCESSIONAL STAFF GOOD FOOD 1 FRUSTRATED NO WARNING ON BOOKING THERE WOULD BE A WEDDING IN THE HOTEL AT SAME TIME 2 LOUD MUSIC POUNDING TILL 1.30 AM ALL WINDOWS OPEN FROM WEDDING RECEPTION MUSIC SHOUTING GUESTS 3 VERY EARLY SUNDAY MORNING DELIVERIES CRASHING AND BANGING 4 FIRE ALARM SET OFF BY A WEDDING GUEST WHILST I WAS IN THE SHOWER NO FIRE NO APOLOGIES

Well situated for town.

Customer review rating 4.0/5

M.g. Families - 19/09/2021 Confirmed reviews ALL

Clean and comfortable well sized room.

Good stay

Customer review rating 4.0/5

Roisin G. Couples - 19/09/2021 Confirmed reviews ALL

We enjoyed our stay with you at the Mercure. Nice, helpful staff. However we feel a refurbishment is needed. Furniture desperately needs upgrading.

Well located

Customer review rating 3.5/5

S W. Friends - 18/09/2021 Confirmed reviews ALL

The staff were very helpful and very busy. We were very disappointed with the swimming pool as it was only open for a random two hours daily. The advert included a well being suite, never saw that.

comfortable

Customer review rating 4.0/5

Chris T. Couples - 17/09/2021 Confirmed reviews ALL

pleasant and helpful staff.

Staff disinterested when we arrived, lack of customer service.

Customer review rating 2.0/5

Emma N. Couples - 17/09/2021 Confirmed reviews ALL

On arrival no one seemed interested was given a key and told to go through double doors??? We made a booking twice by email to book a table in the restaurant in which there was no booking, but luckily we got a table. The Head of the Restaurant proceeded to tell us that the bar man was now the chef so nothing could be cooked which was complicated. This we felt very unprofessional. The waitress and lady behind the bar were very good. The meal though was very good after all. The Room's were very dated and the bathroom needed a re fit. We were very pleased with Breakfast. The lady as we were checking out was much more professional. Ok for a one night stay.

Disappointed

Customer review rating 1.0/5

Rachel Couples - 16/09/2021 Confirmed reviews ALL

My husband and I recently got married in your hotel. The rooms were uncomfortably warm the night prior to the wedding and my husband room was dirty, with stains in the bath, sink etc. On the day of the wedding, my husband was very rudely informed by staff he would need to check out by 11am despite the wedding being at 2. I needed to call down to reception to discuss this further. I had informed Sophie we would have breakfast in the room as makeup started at 8:30am, reception rudely informed if I didn't prebook then they weren't going to do this, after advising that Sophie was aware, this was delivered. During the day, there was clearly not enough staff. The courtyard where out drinks reception was held was overrun with old weeds and lacked maintenance. We were told at canapés would be held back for the bride and groom but this wasn't the case. Equally, it wasn't very accessible for those with mobility issues as we had one wheelchair user. Incorrect deserts were given to our guests despite 6 weeks notice of the menu choices and discussions prior to the event with Sophie. The menu servings were a lower quality then our tasting session and we didn't feel it was value of money at all. One of the signs we supplied for decoration was broken and we had to chase up the cake cutting, first dance and the cake being served to our guests which didn't happen until gone 9pm. The DJ who informed us was booked 3 days beforehand missed most the songs on our list, and despite repeated requests to reduce to volume as far too loud, he kept increasing it so much so guests ended up in other areas as the noise was too loud, especially for my autistic brother. We had a tab behind the bar and supplied drink tokens. The barman was aware to collect tokens but this didn't happen and meant some people missed out on a free drink. I kept having to find staff to help us and it made the day a bit stressful. I was told we would have a coordinator on the day but I had no idea who was in charge. The honeymoon suit had rose petals left over from previous guests in the bed and on the floor. My husband also killed 2 hornets (I think you have an issue as I saw 5 during our time). Breakfast didn't have any dairy free options at all (not even a soya yogurt) for my dairy allergic daughter so we relied solely on food brought from home. Overall although the honeymoon suit was nice, the experience was disappointing and we aren't overly happy.

Hotel tired looking

Customer review rating 3.0/5

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

The staff were very friendly and helpful, food was good. But the hotel is in need of a lot of updating, some of the woodwork outside was rotten and holes in the facia. Our room was clean but smelt a bit musty on entering (this could be because it has not been used much?) the bathroom needed a refit as the grout in the tiles around the bath was brown looking and the plug hole was rusted, overall needs updating.

Well located

Customer review rating 3.5/5

Pauline Couples - 16/09/2021 Confirmed reviews ALL

The room was comfortable and clean and the hygiene for COVID was well observed. There was often poor communication between reception and the restaurant over bookings for dinner and breakfast, as on several occasions our reservation had not been recorded. These discrepancies at dinner were dealt with in an ungracious manner by a member of the senior staff. However we were very satisfied with the other staff who were friendly and efficient.

OKay stay

Customer review rating 3.0/5

P F. Couples - 14/09/2021 Confirmed reviews ALL

Location nearer Pembury than Tonbridge. facilities OK but not the standard of a 4 star hotel. Bar staff unable to process payments for Irish coffee or next days scones and tea. Swimming pool not available but not notified of this. Breakfast plentiful but cooked breakfast mediocre. Fruit salad tinned fruit with fresh pineapple added not at all acceptable. Coffee in restaurant excellent. Some of the staff (Particularly the men) very surly. Plenty of parking and quiet at night in spite of a party night 1 and wedding night 2 Room spotlessly clean bed comfortable but minimal "niceties expected in 4 star establishment. Room not made up in between nights. No safe. Décor in hotel tiered and in need of update. No comfortable seating in lounge. Waitress staff tried to be helpful and were very pleasant. Check out staff didnt even ask if we had experienced a good stay

could have done better

TripAdvisor rating 2.0/5

honessld 12/08/2020 TripAdvisor review

under covid 19 restrictions, breakfast in a bag if your lucky and it arrives, bar nearly open, restraunt ok ish, bill at the end of a pre paid pre booked stay could have been interesting, ( price of rooms dependent on how busy the hotel is ) but argued the point and got it sorted, generally I think the hotel could have tried a bit harder,

Dear honessld, Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have now opened our restaurant for breakfast and have all facilities open that we can have at this point within government guidelines. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nice Hotel, busy Road

TripAdvisor rating 4.0/5

Tim R Solo travel - 03/01/2020 TripAdvisor review

Nice hotel. Good pool, sauna and steam room. Staff very nice. I had to switch rooms as the noise from the traffic in my original room was very disturbing. Staff moved me with no fuss. New room had just been refurbished so I think some work was left to do - mainly light bulbs not working. Also the fan in the bathroom didn't work. I'm sure this will be picked up and remedied however.

Dear Tim R, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on our bedrooms as to improve guests experience with us. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Kind regards Nathan Ruthven General Manager

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