Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,021 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,021 reviews

TripAdvisor Rating  3.5/5  1,456 reviews

Great staff - thank you.

TripAdvisor rating 5.0/5

LippyMcC TripAdvisor review

Excellent service from the staff when attending a work event at the hotel - nothing seemed too much trouble. Especially great service from Tom and Sonny behind the bar who served us late into the night with smiles on their faces … Thank you very much.

Wonderful welcome

TripAdvisor rating 5.0/5

Lisa B TripAdvisor review

The Mercure is warm comfortable and welcoming. Rooms are a great size, have large comfy beds and little chocolate treats. Our dog was also made so welcome but the real secret of this hotel are the amazing staff who all go out of their way to make you feel at home. Special mention to Tim, Fin, Earnest and Mina, thanks for looking after us so well

Dear lisabG3315OF, Thank you so much for your wonderful feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that you found our hotel warm, comfortable, and welcoming, and that you enjoyed the spacious rooms, cozy beds, and delightful chocolate treats. It brings us immense joy to know that your furry friend was also made to feel welcome during your stay. Our team takes great pride in providing exceptional service and ensuring that every guest, including our four-legged friends, feels at home. We will be sure to pass along your kind words to Tim, Fin, Ernest, Mina, and the rest of our staff. Your recognition means a lot to us, and we are thrilled to have had the opportunity to look after you so well. Thank you once again for choosing Mercure Tunbridge Wells Hotel. We look forward to welcoming you and your dog back for another memorable stay in the future! Kind regards, John Mitchell Operations Manager

Excellent staff, lovely hotel

Customer review rating 4.5/5

Michael Solo - Confirmed reviews ALL

Very impressed by the staff and appreciated the little touches - welcome drink, note and chocolate bar from the housekeeping team. Will definitely return.

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fraser

Coming here again. Thank you

TripAdvisor rating 5.0/5

Pauly W TripAdvisor review

With my work I travel all over the UK and I stay in a variety of hotels. Most of them I stay in, there’s little or no interaction from the staff but I’ve been so impressed with how friendly the staff have been here at Mercure Tonbridge. Victoria the receptionist is bubbly, helpful and good fun. I received an actual written note from the cleaner with a KitKat, Nice touch. When eating my meal, Ernest and Tim were professional, friendly and didn’t miss a beat. Definitely staying here again. Thank you.

Dear 40paulyw, Thank you so much for your wonderful feedback about your recent stay at the Mercure Tunbridge Wells Hotel. We are thrilled to hear that our staff, especially Victoria, Ernest, and Tim, made such a positive impression on you during your time with us. It's fantastic to know that you found our team to be friendly, helpful, and professional throughout your stay. Providing exceptional service with a personal touch is something we take great pride in, and we're delighted that it made your experience memorable. We're also pleased that you appreciated the handwritten note from our cleaner along with the KitKat – it's the little touches that make a difference! Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Kind regards John Mitchell Operations Manager

Traditional Afternoon Tea for Two

TripAdvisor rating 5.0/5

Pete T TripAdvisor review

Where do I start with my superlatives. The staff have got to be mentioned first. Warm welcome, exceptionally attentive, polite and friendly. Next the food; sandwiches delightful, scones with jam and cream authentic and plentiful and the cakes were a selection of treats. Got to be one of the best hotels visited, one I would strongly recommend. Thank you Mercure Hotel for making it a truly enjoyable afternoon.

Dear 417petet, Thank you immensely for your glowing review of your Traditional Afternoon Tea experience at the Mercure Tunbridge Wells Hotel. We are absolutely delighted to hear that you found our staff to be exceptionally attentive, polite, and friendly. Providing a warm and welcoming atmosphere for our guests is of utmost importance to us, and we're thrilled that you felt well taken care of during your visit. We're also thrilled that you enjoyed the delicious sandwiches, authentic scones with jam and cream, and the delightful selection of cakes. It brings us great joy to know that we were able to exceed your expectations and make your afternoon truly enjoyable. Thank you for recommending us, and we hope to have the pleasure of welcoming you back for another delightful experience soon. Warm regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 246 reviews 9/10 Location
  • 958 reviews 6.1/10 Room
  • 983 reviews 8.3/10 Service
  • 6 reviews 8.8/10 WiFi
  • 588 reviews 6.1/10 Food
  • 410 reviews 8.3/10 Breakfast
  • 405 reviews 6.5/10 Cleanliness
  • 246 reviews 4/10 Vibe

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