Name: Mercure Tunbridge Wells Hotel
Address: TUNBRIDGE WELLS, TN2 4QL, UNITED KINGDOM
Telephone: (+44)01892628298

Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 754 reviews

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Description

Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Tunbridge Wells!We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Nathan Ruthven, Hotel Manager

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens, rejuvenate in the Feel Good health club or take a dip in the impressive indoor heated swimming pool.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Feel Good Health Club with heated pool
Nearby landmarks include Tunbridge Wells and Hever Castle

ALLSAFE approved hotel

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone +44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

4.83 km / 3 mi 4 min drive

LONDON GATWICK

Int. airport 1 - full name

93.33 km / 58 mi 45 min drive

LGW

Int. airport 1 - IATA code

93.33 km / 58 mi 45 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

THE MALLOWS Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Room

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Room

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Room

Classic family room for 2 adults and 1 child

Max. number of persons: 3

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Room

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Room

Superior room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Room

Classic accessible room with 2 single beds

Accessible room

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron

Our guest reviews

Great location and relaxing stay

Jo Couples - 9/26/2022 Confirmed reviews ALL

Polite staff, excellent breakfast, spotless room with fantastic views. Parking tricky.

Dear Owens J., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good location, good breakfast

Adrian T. Couples - 9/26/2022 Confirmed reviews ALL

Rooms seemed tired

Dear Adrian T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

poor hotel

davewitney1 Couples - 9/26/2022 TripAdvisor review

went to a murder mystery evening which was fantastic .......however on arrival the hotel staff were arguing in the bar area the french chef shouting at a young girl and another guy had said he was waiting ages to check out........ the dinner for two was dismal ....the starter had dead leaves served with it.... the main was served with raw carrot and the salmon was swimming in oil ...the sweet however was ok .... if you thinking about making use of the swimming pool it only opens for three hours in the afternoon the rest of the time its closed ....the room was dated and disappointing the room on arrival was freezing and the heating had two settings.... on or off ...as the thermostat did not work ...lights didnt work and were hanging off the wall and our charger was red hot after a few mins plugged in not a quiet night as the fire alarm went off twice at night and i understand due to another dodgy light the who place need an upgrade as i would at best rate it as a two star

Very comfortable

Patrick S. Friends - 9/25/2022 Confirmed reviews ALL

I had stayed in a Travelodge in West London the weekend before so my expectations had been lowered somewhat, however was delighted to find a real 'old-fashioned' hotel with some of the home comforts one might expect from an 'hotel experience'.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Food

Anonymous Business - 9/23/2022 Confirmed reviews ALL

Hotel rooms are lovely, but waiting 1 hour and 30 minutes minimum for food every night is not great

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Web-users rating

Other web-users rate our hotel

163 reviews 9.2/10 Location
701 reviews 5.7/10 Room
736 reviews 7.5/10 Service
16 reviews 6.8/10 WiFi
411 reviews 5.2/10 Food
311 reviews 5.2/10 Cleanliness
286 reviews 7.3/10 Breakfast
182 reviews 3.5/10 Vibe

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