Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 875 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  875 reviews

TripAdvisor Rating  3.6/5  1,784 reviews

Great Dining Experience

TripAdvisor rating 5.0/5

Kim K TripAdvisor review

From the moment I walked into the restaurant, I felt welcomed and at ease — thanks in no small part to Tim, whose friendly demeanor and attentive service set the tone for a wonderful dining experience. He struck the perfect balance of being warm and professional, anticipating needs without being intrusive. Now, let’s talk about the fish and chips — hands down, some of the best I’ve ever had. The fish was beautifully golden and crisp on the outside, while the inside was moist, flaky, and full of flavor. The batter was light and perfectly seasoned, not greasy, just right. The chips were thick, hand-cut, and wonderfully crisp, yet soft inside — exactly how proper chips should be. Every bite was satisfying, with a depth of taste that spoke to the freshness and quality of the ingredients. The atmosphere added to the charm — cozy, clean, and inviting, with just the right level of buzz to feel lively but not overwhelming. Whether you’re popping in for a casual bite or looking to relax over a classic dish, this place delivers. I’ll definitely be coming back — not just for the food, but for the whole experience. Tim and the team make it worth the return.

Customer review rating 4.5/5

Linda E. Couples - Confirmed reviews ALL

Very helpful reception and restaurant staff. Good location for visiting NT properties and Tudeley Church.

Dear Linda Thank you very much for your kind review and for taking the time to share your experience. We’re so pleased to hear that you found our reception and restaurant staff to be helpful and welcoming — your recognition means a great deal to the team. We're also delighted that our location worked well for your visit to the National Trust properties and Tudeley Church. Your detailed feedback across all aspects of your stay, including cleanliness, check-in and check-out, and our sustainability efforts, is truly appreciated. It’s great to know you’re a valued member of the ALL – Accor Live Limitless loyalty programme, and we’re glad you’d recommend it to others. We hope to have the pleasure of welcoming you again soon. Warm regards,

Lovely stay!!!

TripAdvisor rating 5.0/5

Passport51910588859 TripAdvisor review

I had a really great stay. The staff are very friendly and welcoming, especially Andrea who was so kind in allowing me to check in early after a long flight from Japan, and by the end of my trip new me and my room number off by heart. Would recommend to anyone and would stay again! Thank you Mercure team.

Dear Passport51910588859, Thank you so much for your lovely review! We’re delighted to hear that you had such a great stay with us. It’s especially heartening to read your kind words about Andrea—she’s a valued member of our team, and we’re so pleased she was able to make your arrival after a long flight from Japan a little more comfortable. We’ll be sure to share your feedback with her and the rest of the team. We truly appreciate your recommendation and look forward to welcoming you back again in the future. Kind regards John Mitchell Operations Manager

Good stay

TripAdvisor rating 5.0/5

Jane R TripAdvisor review

Very comfortable bed, we had a peaceful nights sleep ready for work in the morning. Fantastic service, beautiful meal. Ambient lighting in the restaurant and low music, very clean and tidy. Tim and the receptionist were very helpful. Would definitely stay here again.

Dear R1665ALjaner, Thank you for your kind review following your recent stay at Mercure Tunbridge Wells. We’re so pleased to hear you had a comfortable and peaceful night’s sleep—especially when preparing for a busy day ahead. It's great to know you enjoyed the service, your meal, and the relaxed atmosphere in the restaurant. A special thank you for mentioning Tim and our receptionist; they’ll be delighted to know they made a positive impression on your stay. We truly appreciate your recommendation and look forward to welcoming you back again soon. Kind regards John Mitchell Operations Manager

Restaurant/Hotel

TripAdvisor rating 5.0/5

A9783LIkatiet TripAdvisor review

The stay here was great with excellent presentation, nice food and a great atmosphere aswell as friendly, welcoming staff, clean rooms and facilities, the only downside to the stay was that they advertised a pool online but they now no longer have it.

Dear A9783Llkatiet, Thank you for sharing your feedback following your recent stay at Mercure Tunbridge Wells. We’re so pleased to hear you enjoyed your visit, from the quality of the food and atmosphere to the cleanliness of our rooms and the warm welcome from our team. It’s always encouraging to receive such positive comments. We do, however, sincerely apologise for the disappointment caused regarding the pool. We understand how this may have affected your experience, and we’re currently working to ensure all online information accurately reflects our current facilities. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 358 reviews 8.7/10 Location
  • 1,145 reviews 6.5/10 Room
  • 1,220 reviews 8.8/10 Service
  • 11 reviews 2.9/10 WiFi
  • 620 reviews 6.3/10 Food
  • 502 reviews 6.2/10 Cleanliness
  • 433 reviews 8.1/10 Breakfast
  • 285 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.