Mercure Tunbridge Wells Hotel 4 stars

We have stayed a few times before, and has always been great for our purpose of visiting family. Staff always welcoming and helpful, rooms clean (good cleaning staff) and comfortable enough. Travis on reception was very friendly and helpful when we arrived.

The stay was what we expected due to covid, but it was let down on a few minor matters.

Much needed short break with my daughter. Reception staff were very helpful and accommodating with her dietary needs. Nice pool swim. Friendly staff at breakfast.

We chose to go to the Mercure, Tunbridge Wells, with our Buy a Gift voucher. We were advised that this would be a luxury spa break, with a three course meal and breakfast. Calling the experience a ‘spa’ was not strictly correct, even with the Covid-19 restrictions in place. All that was available to us was a swimming pool, with no changing rooms. The three course meal was quite frankly terrible. My wife had the mushroom vol-au-vent to start, which was cold. Her burger was incredibly over done and chewy, verging on the inedible. I chose the chicken tikka masala, which was quite obviously a microwave meal. For the price, it was a bit of a joke. The poppadoms were tiny, as was the naan bread. The masala itself had five ten pence sized pieces of chicken. Again, the quality of the chicken was very poor. The desert was fine, but far from luxurious and was comparable to a frozen apple pie that you would find in a low budget supermarket. Breakfast wasn’t great either to be honest. My wife had to send hers back to the kitchen as it was cold on service. Decor in the restaurant itself was quite peculiar and there was no atmosphere in the evening whatsoever. Very poor value for money. The room was clean and bed comfortable.

Check in was fine - when I asked if there is a fridge or / and water in the room, I was told that water could be sent to the room. I’d expect bottles of water to be in room complimentary. Our room was based at the far end of hotel next to the road, had to go up some stairs & throigh quite a few doors to get there. With a young child I would have preferred somewhere closer to the vehicle - since we had to carry own luggage back & forth with no lifts. Not ideal. The dinner was ‘average’. The staff was great. The dinner was really not tasty and in hindsight we should rather have gone to a proper restaurant. Won’t eat there again. The bedroom & beds were comfortable. The coffee served at breakfast was good. Did not really use any other facilities.

Excellent customer service

We had our wedding here in May 2021 and it was fabulous even with the pandemic rules. These had just been relaxed slightly. We had 30 guests and the staff and management were great. Nothing was too much trouble. Ther were polite and helpful. The reception and ceremony.suite looked beautifully laid out. Our day was enjoyed by all..

From when we arrived the staff could not do enough for us they all were so professional

Lovely room. Personable staff. Good food and a drink at the bar. We haven't done this for ages. It was really good fun and good for our marriage.

Great stay Clean rooms Good breakfast Attentive staff Great location

COVID restricted, so no food, no pool, would be nice to be told the latter before arrival. Windows don't fit, hairdryer in a drawer (but still connected) no room cleaning of course, but I am used to that on UK Mercures. But what could work did well, shower fine, internet free and good, lovely location on the edge of town, nearby Starbucks, staff human.

When we first arrived the room had a bit of a old musty smell and the room was very cold, we put the heater on which then pumped an dusty mould smell into the bedroom, we weren’t in the room for a long time as we were heading out for the day/everning but not the nicest thing to have when you first walk into the room your going to be sleeping in

We stayed at the hotel as a family of four in readiness for a funeral. The staff were very pleasant & helpful. The rooms were clean although a little tired decor-wise.

under covid 19 restrictions, breakfast in a bag if your lucky and it arrives, bar nearly open, restraunt ok ish, bill at the end of a pre paid pre booked stay could have been interesting, ( price of rooms dependent on how busy the hotel is ) but argued the point and got it sorted, generally I think the hotel could have tried a bit harder,

Nice hotel. Good pool, sauna and steam room. Staff very nice. I had to switch rooms as the noise from the traffic in my original room was very disturbing. Staff moved me with no fuss. New room had just been refurbished so I think some work was left to do - mainly light bulbs not working. Also the fan in the bathroom didn't work. I'm sure this will be picked up and remedied however.