Mercure Tunbridge Wells Hotel 4 stars

Name: Mercure Tunbridge Wells | 4 Star Hotel - ALL
Address: 8 Tonbridge Road, Pembury, TUNBRIDGE WELLS, TN2 4QL, United Kingdom
Telephone: +441892628298
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 847 reviews

8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Tunbridge Wells! Our team is dedicated to making your stay as comfortable as possible. We hope you enjoy exploring all Tunbridge Wells and Kent have to offer. Please let us know if we can do anything to enhance your experience.

Fraser Johnston, Hotel Manager

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens, rejuvenate in the Feel Good health club or take a dip in the impressive indoor heated swimming pool.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Feel Good Health Club with heated pool
Nearby landmarks include Tunbridge Wells and Hever Castle

ALLSAFE approved hotel

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Room

Classic room with 1 double bed

2 persons

Bedding 1 x Double bed(s)

Room

Classic room with 2 single beds

2 persons

Bedding 2 x Single bed(s)

Room

Classic family room for 2 adults and 1 child

3 persons

Bedding 1 x Double bed(s) and 1 x Single bed(s)

Room

Privilege room with 1 double bed

2 persons

Bedding 1 x Double bed(s)

Room

Superior room with 1 double bed

2 persons

Bedding 1 x Double bed(s)

Room

Classic accessible room with 2 single beds

2 persons

Bedding 2 x Single bed(s)
Accessible room

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone +44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

Access: 4.83 km / 3 mi 4 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Breakfast
Bar
Meeting rooms

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Ok, but not great

Dw Business - 3/16/2023 Confirmed reviews ALL

Brilliant service at reception. Bathroom very tired, missing plug in the sink and tile grout not looking great. No heating in the room and had to rely on convection heaters. Service at the bar was poor with staff just strolling past and not showing any interest. Breakfast was excellent.

Dear David Mark Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future. Sincerely,

Well located very easy access

Jason Business - 3/15/2023 Confirmed reviews ALL

Fantastic stay from arrival to departure, all staff are welcoming and nothing is to much for them. The Food is lovely. I would happily stay here again

Dear Jason We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Severe lack of facilities in the hotel. Why list the hotel with a pool if its never in use

Anonymous Friends - 3/13/2023 Confirmed reviews ALL

Would not use again, staff were tempered as soon as I asked about facilities and got defensive straight away instead of calmly telling me the pool was closed

Dear Toby. Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will/have personally addressed this with relevant staff members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John

Anonymous Couples - 3/13/2023 Confirmed reviews ALL

Staff very helpful. Needed to change rooms as 1st was very cold.

Dear Charlotte R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry about to cold room we make sure next time you stay with this is addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awful apart from breakfast

Jb Business - 3/13/2023 Confirmed reviews ALL

Breakfast was 8/10, superb choice and good quality. Meeting room was good. My room was freezing cold and poorly looked after, it looked tired and run down like most of the hotel, parts of the hotel felt like an old people’s home, it was grim to stay and smelt of mould and cannibis in places. Lunch was appalling, bread was stale and the prawns looked like tiny brown shrimps and overall had a nasty taste, chips tasted a day old. The worst experience was the bar in the evening, the service was dreadful, barman was eating out in his little office it looked like we had disturbed him by asking for a drink, we ordered a round of 9 drinks, each one was slammed on the counter. The Singa beer tasted flat and I politely fed that back, the barman argued with me saying it was because he tilted the glass, didn’t make sense. I then tried the Corona which also tasted flat before I tried it the barman muttered ‘I suppose that’s flat too’. We thankfully went somewhere else for a meal and decided to have a drink back at the hotel, my colleague ordered the drinks where the barman again made reference to me and the beer, whilst gesturing and rolling his eyes at me to my co-worker. I’ve never experienced such awful service in my life, the hotel is a long way short of delivering basic needs for a guest.

Dear Julian. Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be looking into the matter personally and will get back to personally by close of business today. Sincerely, John

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