Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 754 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

ALLSAFE approved hotel

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE MALLOWS Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  754 reviews

TripAdvisor Rating  3.0/5  1,297 reviews

Great location and relaxing stay

Customer review rating 4.5/5

Jo Couples - Confirmed reviews ALL

Polite staff, excellent breakfast, spotless room with fantastic views. Parking tricky.

Dear Owens J., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Good location, good breakfast

Customer review rating 3.5/5

Adrian T. Couples - Confirmed reviews ALL

Rooms seemed tired

Dear Adrian T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

poor hotel

TripAdvisor rating 2.0/5

davewitney1 Couples - TripAdvisor review

went to a murder mystery evening which was fantastic .......however on arrival the hotel staff were arguing in the bar area the french chef shouting at a young girl and another guy had said he was waiting ages to check out........ the dinner for two was dismal ....the starter had dead leaves served with it.... the main was served with raw carrot and the salmon was swimming in oil ...the sweet however was ok .... if you thinking about making use of the swimming pool it only opens for three hours in the afternoon the rest of the time its closed ....the room was dated and disappointing the room on arrival was freezing and the heating had two settings.... on or off ...as the thermostat did not work ...lights didnt work and were hanging off the wall and our charger was red hot after a few mins plugged in not a quiet night as the fire alarm went off twice at night and i understand due to another dodgy light the who place need an upgrade as i would at best rate it as a two star

Very comfortable

Customer review rating 4.0/5

Patrick S. Friends - Confirmed reviews ALL

I had stayed in a Travelodge in West London the weekend before so my expectations had been lowered somewhat, however was delighted to find a real 'old-fashioned' hotel with some of the home comforts one might expect from an 'hotel experience'.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Food

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel rooms are lovely, but waiting 1 hour and 30 minutes minimum for food every night is not great

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Other web-users rate our hotel

  • 163 reviews 9.2/10 Location
  • 701 reviews 5.7/10 Room
  • 736 reviews 7.5/10 Service
  • 16 reviews 6.8/10 WiFi
  • 411 reviews 5.2/10 Food
  • 311 reviews 5.2/10 Cleanliness
  • 286 reviews 7.3/10 Breakfast
  • 182 reviews 3.5/10 Vibe

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