Name: Mercure Tunbridge Wells | 4 Star Hotel - ALL
Address: 8 Tonbridge Road, Pembury, TUNBRIDGE WELLS, TN2 4QL, GB
Telephone: +441892628298
Rating: 4.2

Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover. We are accepting Christmas Dining & Party bookings! Get in touch to learn more.

Welcome to Mercure Tunbridge Wells! Our team is dedicated to making your stay as comfortable as possible. We hope you enjoy exploring all Tunbridge Wells and Kent have to offer. Please let us know if we can do anything to enhance your experience.

Umar Khattak, Hotel Management

Hotel extras

Built around an18th Century Georgian oast house with original features
8 fully-equipped meeting rooms for up to 130 guests
One of the most desirable event venues in Kent
Onsite car parking, subject to availability
Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Superior room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

See availabilities

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

+44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

Access: 4.83 km / 3 mi 4 min drive

HOP FARM

Tourist attraction

Access: 4.83 km / 3 mi

HEVER CASTLE

Tourist attraction

Access: 14.48 km / 9 mi

LEEDS CASTLE

Tourist attraction

Access: 32.19 km / 20 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE MALLOWS

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The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

THE OAST BAR

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After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Breakfast

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Breakfast served 06:30 - 09:30 Monday to Friday, 07:00 - 10:00 Saturday and 07:30 - 10:30 Sunday

Meetings & Events

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Number of Meeting Room: 8
Surface of the largest room: 140 m² / 1506.946 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 130

Find out more

Weddings

Tie the knot and celebrate your big day in the Georgian surroundings. Winner of 'Wedding Venue of the Year Kent' at the Global Wedding Awards 2021. Our oast house provides a photogenic backdrop, and our reception suite can take up to 120 guests.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 718 reviews

Penny G. Couples - 5/10/2026 Confirmed reviews ALL

Check in was fine. We were told on check in that we wouldn’t be able to eat in the main restaurant as there were two large coach parties booked in that night but that another room had been allocated to us. We were assured that we would be able to eat breakfast in the main restaurant the following day. We were in Studio 300. Bed was comfortable- bathroom not so. The door handle was hard to twist and the shower leaked so the floor got very wet. Toilet seat was loose and the toilet took ages to refill. On going to dinner we were showed into the room allocated along with other residents who were also booked on a Virgin Experience. The room was dark. Despite being a lovely evening the curtains were kept shut the whole time. We ordered our food and were told straight away which items weren’t available. Shortly after ordering I was told that the sea bass had been ordered by other people - there were only 6 available and that it would take hours to prepare another one for me so I chose a vegetable stir fry with an added chicken breast as an extra. Well, apart from about 6 or 8 green beans it was really difficult to find any other veg. The chicken breast was overcooked and crunchy on the edges. The waiter (who was very polite) did ask if he could get me anything else but by this point I was so hungry I didn’t want to wait any longer. I saw “seasonal fruits” on the dessert menu so ordered this. When it came, it was 3 different types or melon- not seasonal to Kent to my knowledge- and for £7.50 an absolute rip off. Next morning we went to breakfast at the time we’d booked for to be told there were no seats available and we were directed outside to basically a corridor: Tables were set up in front of fire exits and ours had a table and chairs outside blocking the exit. Surely this is a health and safety breach? We have had nicer rooms at Travelodges better food at Premier Inns when we have visited restaurants adjacent to them. The only positive thing about this hotel is the staff who were very polite and friendly.

Lisa H. Families - 5/9/2026 Confirmed reviews ALL

The hotel makes a very good base for exploring gardens in Kent and Sussex; it's very close to the A21 and there is plentiful parking. The room was comfortable and reasonably well lit. Meals in the restaurant were fine the first two nights but the arrival of a tour group appeared to terrify the staff and we felt like an inconvience.

Annmarie S. Couples - 5/7/2026 Confirmed reviews ALL

Really enjoyed our 1 night stay. I hoped it would be nice but had never visited before. Lovely room, nice quiet location, excellent food and drink, friendly helpful staff, really pleased with everything.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Ernest M. Business - 5/6/2026 Confirmed reviews ALL

Extremely welcoming staff at reception. hotel room was very clean and well stocked with tea, coffee, sugar and milk. Bed was very comfortable. Bathroom was clean and the shower was a joy to use. The restaurant provided a fantastic breakfast with a selection of English and continental breakfasts as well as fruits and cereals. Again, the staff were friendly, polite and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Jodie B. Business - 5/6/2026 Confirmed reviews ALL

Email I sent on May 1st but haven’t had a response. Dear Sir/Madam, I am writing to make a complaint regarding my recent stay at your hotel on Wednesday 29th. During my stay, I ordered food to my room via your app and was very disappointed with the quality of the meal. The pizza I received did not match the description, as it was missing the herbs and rocket that should have been included. Additionally, the chips were not the chunky style advertised. The pizza itself was extremely bland and, unfortunately, I was unable to eat it. Due to having to leave quickly for an interview, I did not have the opportunity to raise this issue with the front desk at the time. Given the poor quality of the food and the fact that it was not as described, I would like to request a full refund for this order. I would appreciate your prompt response to this matter.

Dear Jodie B., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €_19.00___, which has been issued to your account. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,