Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 968 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  968 reviews

TripAdvisor Rating  3.5/5  1,648 reviews

Great service!

TripAdvisor rating 3.0/5

kirafl0wer Friends getaway - TripAdvisor review

My friend stayed with you and I joined her for dinner.. I can only comment on that! The restaurant wasn’t overly busy and to be honest the food wasn’t fabulous (we were compt drinks due to the humour being left of the sharing platter… and didn’t taste great when it arrived!) Complimentary drinks much appreciated The staff however (Holly and Sonny) were absolutely brilliant! Customer service 10/10… Polite.. professional and friendly! 🩷

Dear kirafl0wer, Thank you for sharing your feedback with us! I’m pleased to hear that Holly and Sonny’s excellent service made a positive impression on your dining experience—they’ll be thrilled to know their friendly and professional approach stood out. While I’m sorry to hear that the meal didn’t fully meet expectations, it’s great to know that our team’s attentive service helped make up for it, and I’ll be sure to share your comments with our kitchen team as well. Thank you again for dining with us, and we hope to welcome you and your friend back for an even better experience soon. Kind regards John Mitchell Operations Manager

Expensive

Customer review rating 2.0/5

Tony Friends - Confirmed reviews ALL

£30 for 2 dogs and £10 to park!

Dear Tony A., Thank you for sharing your feedback. We understand that additional charges can be a concern, and we appreciate you bringing this to our attention. Our fees for pets and parking are in place to help maintain the quality of services and facilities we provide. However, we value your input and will review these charges to ensure they are in line with guest expectations. We hope to welcome you back for another stay in the future. Kind regards John Mitchell Operations Manager

Quality stay.

TripAdvisor rating 5.0/5

Tom M TripAdvisor review

Lovely service- young lady checked me in (blonde hair) very pleasant and friendly. Was very welcoming. Strong start to my stay. Quality customer service from Tim and Tom. Good laugh and provided me with plenty of information on the menu options. Nice to see staff engaging in conversation with customers and making people feel welcome. Good honest and down to earth staff. Great to see 👍🏼 Would strongly recommend to others.

Dear tommJ8826QH, Thank you for such a thoughtful review! We’re thrilled to hear that our team made a strong impression on you from the start, and it’s great to know that the warm welcome from our reception and the excellent service from Tim and Tom helped make your stay enjoyable. Our team takes pride in creating a welcoming, down-to-earth atmosphere, and it’s wonderful to see that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Kind regards John Mitchell Operations Manager

A nice stay

TripAdvisor rating 5.0/5

Michael M TripAdvisor review

Nice & spacious room. Food was was very good. The staff are very friendly especially Tom. Car parking is free once you enter your vehicle details into the computer at reception ......................................................

Dear M940DDmichaelm, Thank you for your kind review! We’re delighted to hear that you enjoyed your spacious room and had a great dining experience with us. It’s also wonderful to know that our friendly team, especially Tom, helped make your stay memorable. We’re glad you found the car parking convenient—our reception team is always here to assist with the registration process to make things as easy as possible. We look forward to welcoming you back for another enjoyable visit. Kind regards John Mitchell Operations Manager

Lovely staff.

TripAdvisor rating 3.0/5

catherine o Business - TripAdvisor review

The hotel is quite tired but the staff are lovely and the food great. My steak was cooked perfectly. Staff are attentive and helpfully moved my room when the window wouldn’t shut. Rooms are clean and tidy and comfortable. WiFi works well too.

Dear catherine o, Thank you for sharing your experience with us. We’re delighted to hear that our team made such a positive impression and that you enjoyed your perfectly cooked steak! It’s also great to know that our team was able to assist promptly by moving your room when you had an issue with the window. We appreciate your feedback on the condition of the hotel and are glad that the cleanliness, comfort, and reliable WiFi met your expectations. Your comments are valuable to us as we work to maintain and enhance the guest experience. We look forward to welcoming you back for another enjoyable stay. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 303 reviews 8.4/10 Location
  • 1,099 reviews 6/10 Room
  • 1,140 reviews 8.5/10 Service
  • 10 reviews 5.1/10 WiFi
  • 487 reviews 5.8/10 Cleanliness
  • 431 reviews 7.9/10 Breakfast
  • 285 reviews 4.6/10 Vibe
  • 252 reviews 4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.