Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 734 reviews

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • Built around an18th Century Georgian oast house with original features

  • 8 fully-equipped meeting rooms for up to 130 guests

  • One of the most desirable event venues in Kent

  • Onsite car parking, subject to availability

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, bath tub, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 84 rooms
  • 2 rooms for people with reduced mobility
  • 84 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Family

Services for children

  • Board games available
  • Green area
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 14.36 € 12 GBP Per day

THE MALLOWS

Non contractual photo

Menu PDF

Other informations

Services

  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Breakfast served 06:30 - 09:30 Monday to Friday, 07:00 - 10:00 Saturday and 07:30 - 10:30 Sunday

Tie the knot and celebrate your big day in the Georgian surroundings. Winner of 'Wedding Venue of the Year Kent' at the Global Wedding Awards 2021. Our oast house provides a photogenic backdrop, and our reception suite can take up to 120 guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  734 reviews

Customer review rating 1.0/5

Matthew H. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 4.0/5

Patricia B. Couples - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Nikki C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments with the relevant team members and will share your feedback with all the team. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Alison G. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 5.0/5

Kevin J. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 4.0/5

Patricia B. Couples - Confirmed reviews ALL

The hotel could do with sprucing up, chipped paint etc. The overall temperature in public areas is a bit chilly. The staff in general are friendly and helpful with a special mention for the Food and Beverages Manager, who bent over backwards to make us feel welcome and took on board a problem with our evening meal. Excellent breakfast buffet. Would have liked sight of the bill either on checkout or by email in order to check extras.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Nikki C. Business - Confirmed reviews ALL

Great staff but one of the towels in the bathroom was dirty, just hung up after previous guest instead of being replaced. The shower head was very leaky which ran on to the floor.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments with the relevant team members and will share your feedback with all the team. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Alison G. Families - Confirmed reviews ALL

Travelling with a family member who has mobility issues hence, I booked an accessible room. We were attending a funeral hence I wanted each family member to have a relaxing, stress and trouble free stay. The accessible room had a large bathroom and raised toilet seat but there was no way they could use the shower as they would have had to climb into the bath which was not an option. I raised this with staff who said the definition of accessible does not have to include the shower! This was completely misleading selling marketing this room as accessible. I would not have stayed at this hotel had I realised this room was not actually fully accessible. I thought Mercure being part of such a large organisation would have this sorted. I could not recommend staying with Mercure on this basis as my trust has been broken on this first stay. The hotel itself was clean but tired. The kettle top was falling off and I scalded my hand. The door was dodgy on its hinges. The staff were welcoming and did their best. I had tried to cancel one of the rooms without success. All in all a very expensive stay for comparator hotels when the brief did not meet our requirements and on a sad day only rasied stress levels.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 5.0/5

Kevin J. Friends - Confirmed reviews ALL

The place was nice and quiet but hotel is a bit dated

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.5/5

Edna S. Couples - Confirmed reviews ALL

Nicely situated. Close to Tunbridge Wells. Comfortable rooms. Pleasant, helpful staff. Not clear whether car parking was free for guests, or not.

Dear Guest, Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future. Sincerely,

Customer review rating 4.0/5

Jacqueline A. Couples - Confirmed reviews ALL

Very comfortable stay, room was well equipped.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 5.0/5

Lucy D. Couples - Confirmed reviews ALL

Really enjoyed it and would definitely stay again.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 5.0/5

Clive L. Couples - Confirmed reviews ALL

We stayed at the Mercure as part of a Virgin Spa Valley Railway experience. Check-in was simple, our room was great, and both dinner and breakfast the following morning were wonderful. The staff were also really helpful and friendly. What more can you say? Many thanks.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Bryan M. Couples - Confirmed reviews ALL

Cosy hotel well situated for our requirements. Staff always very friendly. The updated fruit variety at breakfast a real bonus.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Glenn N. Families - Confirmed reviews ALL

OK, staff were all helpful and friendly, the room was a good size but was a bit shabby and in need of freshening up.

Dear Guest, Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future. Sincerely,

Customer review rating 3.5/5

Justine S. Friends - Confirmed reviews ALL

we have been 13 times for a lovely weekend away - girlie shopping. We have always loved it as it is great value for money. We appreciate the cost goes up but this year, the cost went up and the service went down. This year we were told to order our dinner by 6.30 due to 2 groups dining at 7pm. We complied but did not get our meal until 8.15pm, despite being told that we would be served once the groups had got their starters. This meant that on our second night, we did not eat in the restaurant at all. Also in our room, the cups and glasses were not washed, although the beds were made.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

From the moment we arrived, made so welcome , all the staff are fantastic like a big happy family. Hotel is spotlessly clean, rooms very well appointed and spacious, and wonderful breakfast 😋. Ideally located on this occasion as attending hospital only 10mins walk

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Angela W. Families - Confirmed reviews ALL

Stayed overnight after 18th birthday. We were upgraded when we arrived which was a lovely surprise and had a great room. Service was good throughout

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Steve I. Families - Confirmed reviews ALL

A two night stay to visit aged parents who live close. We often stay here as good value for money & reliable service.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Andrew S. Solo - Confirmed reviews ALL

Helpful staff, comfortable room....but no plug points beside the bed was poor Excellent breakfast but no plates cleared from my table during breakfast

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Chrisanne P. Couples - Confirmed reviews ALL

Pleasant, comfortable stay in nice surroundings.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Cynthia W. Couples - Confirmed reviews ALL

Everything overall was good

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Jason W. Friends - Confirmed reviews ALL

Lovely looking building. The reception area looks great. Staff are very friendly and helpful but the interior corridors look very tired and need a refresh. Our room was ok but cob webs on the ceiling and mould on the bathroom.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 5.0/5

Suzanne K. Couples - Confirmed reviews ALL

Friendly polite and interested in their guests.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 440 reviews 8.2/10 Location
  • 1,069 reviews 6.2/10 Room
  • 1,250 reviews 8.8/10 Service
  • 19 reviews 5.4/10 WiFi
  • 493 reviews 5.7/10 Cleanliness
  • 475 reviews 6/10 Food
  • 432 reviews 8/10 Breakfast
  • 246 reviews 5.2/10 Vibe

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