Mercure Tunbridge Wells Hotel 4 stars

Given the covid situation, the staff, the facilities etc were as good as they could possibly be

While we didn't receive all of the information that would have been useful to know when we arrived for our stay (e.g. how to use the pool, obtain towels, order extra tea and coffee and information about the fact that the room is not made up daily at the moment), whenever we asked questions, the hotel staff were helpful. The staff were mindful of social distancing rules and attentive in the restaurant.

Pleasant stay. The rooms needed a few maintenance jobs but not a major problem. Pleasant staff. Good breakfast and reasonable dinner.

My self & my daughter had a good time. The room was vey comfy & clean The pool was good. Sad that sauna etc wasn't open but understand why. Staff were very kind & helpful Restaurant staff was great at serving. The pizza was delicious. The Breakfast was amazing. The menu was very limited & the dishes I chose were a bit tasteless. Needed dressing on the salad & seasoning more. Didn't feel there was enough choice for fussy eaters.

Great experience with lovely friendly staff, excellent food, clean rooms. Excellent Covid regulations that made us feel safe in the hotel.

Communication between the staff wasn't great, wasn't booked in for dinner, as reception hadn't notified anyone. Ordered chicken tikka, and found a bug in the meal... sent back and had a burger given free of charge...

I was photographer at my cousins wedding on 1st October. The staff were really helpful upon arrival and all throughout the event. They were thorough with Covid Rules and the venue was well signed for human traffic and social distancing. The food from both the venue and main restaurant were absolutely gorgeous. I can not begin to thank your staff enough for their quality service, cleanliness and just pure thoroughness throughout these times. A very big thankyou to Amanda and your restaurant staff aswell as your reception staff.

My stay was fine nothing special the hotel is quite outdated and over priced

Only one night stay but the room was clean and comfortable.

Staff were friendly. Overall looked clean but found bottle top and two bits of chocolate on carpet in room. Restaurant menu very limited although food was quite nice

We enjoyed a relaxing break for 2 nights. The bed was big and comfy and the room was warm and cosy. The waiting staff (an Irish Chap) was the highlight of the stay for us. He was ever so friendly and seemed genuinely concerned that all our needs were met. He went above and beyond in customer service and is a true asset to the hotel. Nothing was too much trouble for him! The only downfall was the set menu, that was part of our stay deal/promotion was very limited and the same for both nights. We had hoped for a Sunday roast to no avail. Slightly disappointed that the company in charge of the treatments didn’t reply to my emails so we did not get informed that treatments were unavailable. The only Spa facility that was available was the heated swimming pool that we had to share out hour slot with a family. No sauna, even though it advertised it on the website. The hotel is clearly signposted to help regulate government Covid regulations and the social distancing was well established within the building with seating in both the bar and restaurant. The decor was a little damaged/dated in areas but not enough to cause discomfort. Would we go back? Possibly, but not as a first choice.

Although we were only there for one night. It was a great stay, staff were all so very friendly and helpful. Also, felt staff have implemented the right safety measures to keep all guests safe.

The staff were all friendly and helpful ( especially with information as to get from A to B ). The room was clean and comfortable. The dinner was nice, but the breakfast is very limited. I don't eat a cooked breakfast and the only way I could have more toast was for the staff to have to take it from another plate...hubby's !

Great stay when factoring in CV restrictions

I was very disappointed as I booked it for a Freinds birthday and wasn’t told until a few days before that we wouldn’t have access the the facilities only the pool. The pool was filthy This was advertised as a spa break but yet we was t supplied with a robe or slippers so had to walk from the pool to our rooms in a towel as the changing room was tiny. The staff there however was very friendly especially in the eating area I would call it a restaurant as such.