A really good experience all round - a really efficient and friendly check-in process via Katie, who I very highly commend.

It was a god start as the man at reception was very personable. Breakfast was very badly run. The Hotel was very busy but it wasn't staffed very well. There were only young kids serving. The cups were dirty. The cold buffet was almost non existent as it had not been restocked. I went for hot breakfast and the sausages were over cooked, the bacon was all stuck together and the mushrooms looked cooked on the outside but were raw. The Tomatoes were burnt on the outside and hard as they weren't cooked either. I had to ask three times for coffee and when it came it wasn't the best. The orange juice was a pulp and there was a mess with spilt orange juice all over the bar. The mess was there when I went for breakfast and was still there when I left. When I checked out, the lady asked me if I enjoyed my stay, I told her I did, but the Breakfast was not good and I mentioned that there wasn't enough staff and there was no management, to which she replied that there should have been today.

Stayed overnight at the Pullman, and as before, it was a very comfortable stay. Staff are always pleasant and willing to help. Room is spacious, clean and appealing.

Clean and comfortable room with helpful and friendly staff.

Was good but I did not receive my emailed receipt. Now an inconvenience.

Stayed whilst attending an event at the Liverpool arena. Room was very comfortable. Discounted 24 hour parking rate of £12 for Kings Dock car park.

Stayed at the Pullman Liverpool for the second time. Car parking next door is supposed to be £12 for 24 hours. Put in what i thought was £12, but it was wrong. I had only paid for 8. I then had to pay another £18. Ripped off! No instructions on the machine. They had been removed. I found out later at check in that you put in the amount up to £12 which is 8-9 hrs, and then then the wardens know you are staying at the hotel. The girl at check told me I had 2 rooms ready when I had only requested one! The reservation had been made weeks previously, as it was my wifes birthday. She could not understand that I only wanted one. She then realised that she was counting another reservation I had with the hotel for July and was adding them together! River view room was worth the extra. I have reserved the same for July. The breakfast as always was excellent. However, this morning the bacon was folded in half, and obviously cooked in the oven. One side was cooked, the other side was raw. I left it! Dinner the night previously was excellent. Full marks to ZACH for friendly attentive service, His recommendations on which dish to have were spot on. Very knowledgeable, and gave us excellent service all evening. Well done!!!!!

We were over the moon with our stay at the Pullman, the service and quality of the rooms was fantastic. We were hoping for a better view from our room after the amount of money we paid, but otherwise it was great. Also, paying extra for the perks of free mini bar, coffee machine etc wasn't really worth it, the selection in the mini bar was pretty poor, mostly soft drinks and enough snacks for one guest not two.

Simply my favourite hotel in Liverpool. Excellent service , food and so convenient

Staff very helpful and very well positioned hotel in all a good experience

Just want to say a huge thank you to becky and the team for making mine and my sons stay so special we love coming home haha. Your all amazing x x

Friendly staff and clean

Only downside was a queue for breakfast.

Have stayed many times but this time I found the cleaning in the room not upto scratch considering they have upted the cleaning our room had tooth paste on the walls and door soap on soap dish and on the Monday our room wasn’t cleaned but somebody knocked on our door at 5 o’clock to ask if had been done we said no so we let them in to do the bathroom and replenish the water so bed wasn’t done was really disappointed with this I expect better from the Pullman

This used to be a proper Sofitel standard hotel, but how lack of care and maintenance have let this so-called 4* hotel down. Don’t bother with executive rooms as there is nothing executive about them, not even a work space. Just unprofessional on a whole, apart from the breakfast staff and some of the housekeeping. Doesn’t help that crackheads - I mean proper drug addicts - cough all over guests and breakfast buffet, but guess a paying guest is a paying guest at this establishment.