Pullman Liverpool

Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,698 reviews

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Hotel extras

  • Liverpool Kings Dock Car Park - £18 per 24 hours

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,698 reviews

TripAdvisor Rating  4.5/5  2,937 reviews

Lovely hotel and restaurant

TripAdvisor rating 5.0/5

802julieg Couples - TripAdvisor review

Stayed for 2 nights as we were going to the M&S Arena. Its right next door, you can't get any closer. We stayed in a superior room with river view and it was very clean and lovely. Had a meal in the bar one night ( as the restaurant was fully booked, I would recommend to prebook a table if going to the arena) and had a meal in the restaurant the second night. Both meals were lovely, couldn't fault them. Our waitress Leah was really nice and nothing was too much trouble.

Dear Julie Thank you for staying with us whilst attending an event at the M&S bank arena. Delighted to read you had a good experience and thank you for your kind words about Leah which I have shared with her We do hope to welcome you back soon kind regards Neil Brailsford General Manager

A one star hotel with 4 star views

TripAdvisor rating 2.0/5

Justine B Couples - TripAdvisor review

The hotel is a great location. The hotel itself is tired; dirty and dated. We stayed overnight; our room was in the top floor. The room we were allocated; smelt and the bed was not clean; stains on the divan; stains on the bedding and very dusty. This is not what you would expect for a 4 star hotel. We complained and was moved to a room which looked and smelt like it had been cleaned. The bar had limited choices to drink; no red; rose or white wine. Just Prosecco ( great if you like Prosecco) no cocktails available as no mint to make a mojito! What was the point of having a bar! We went to see a show. Come back and guests we’re queuing out of the door; to obtain a drink at the bar like cattle crossing a road! It was just totally unorganised and not managed properly We went to our room; thought we get room service; only to discover it ceased at 10pm. So drink after show! The hotel has the views but no substance to match. Very disappointing

Dear Justine Thank you for your review and I am sorry to read you were disappointed for which I sincerely apologise. I would like to assure you this is not reflective of the standards we strive to deliver and we will be in contact with you. kind regards Neil Brailsford General Manager

All good

Customer review rating 5.0/5

Kevin P. Couples - Confirmed reviews ALL

Great breakfast, lovely view, ideal location, everything was up to or above expectation!

Dear Kevin, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

We loved it Yeah, Yeah, Yeah !

Customer review rating 4.5/5

Mick &. J. Couples - Confirmed reviews ALL

We stayed as part of a “Red Letter” gift. The hotel was welcoming and spotlessly clean. All of the staff were friendly and helpful especially in the dining room. A special mention to Roni who looked after us at breakfast. She gave us hints and tips for places to see whilst in Liverpool. The hotel was a great base for venturing out into the city. The room was great and the bed comfortable. The whole building is tastefully decorated. Overall an extremely pleasant stay 🙂

Dear Mick, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Great

Customer review rating 4.5/5

Kirsty Business - Confirmed reviews ALL

Everything was great, I got a free upgrade which included free mini bar daily, this was fabulous as things like that don't happen to me normally! Room was great, clean, lovely shower. Would stay again. Only downside is it is a bit more than I would like to pay normally, but would stay again for the price now I've been and would look out for a voucher/deal etc

Dear Kirsty We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

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Other web-users rate our hotel

  • 1,520 reviews 9.3/10 Location
  • 2,584 reviews 8.5/10 Room
  • 2,239 reviews 8.9/10 Service
  • 12 reviews 5.8/10 WiFi
  • 1,018 reviews 8.6/10 Comfort
  • 960 reviews 8.2/10 Breakfast
  • 932 reviews 6.7/10 Cleanliness
  • 452 reviews 9.3/10 Vibe

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