Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,270 reviews

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Pullman Liverpool - Image 1
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Kings Dock, L34FP liverpool, United Kingdom

Description

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,270 reviews

TripAdvisor Rating  4.5/5  3,352 reviews

Certificate of excellence 2024

Great for business trips

TripAdvisor rating 5.0/5

Hoco22 TripAdvisor review

Great location. First rate service and attentive staff. Everyone was so friendly. Free Mini bar was a nice touch especially coming back after a long day of meetings. I appreciated that Tarik asked which items I liked best. Great hotel for business trips.

Dear Hoco22 Delighted to read you enjoyed your experience with us and thank you for the kind words about Tarik which I have shared with him We hope to welcome you back on your next visit to Liverpool. kind regards Neil Brailsford General Manager

Comfortable hotel close to conference site

Customer review rating 4.0/5

Kr Business - Confirmed reviews ALL

The hotel was very comfortable. Rooms were spacious and the walk in shower great. The bed and pillows were superb. Unfortunately house keeping didn't restock the water for the second day. In house bar was good to unwind after a long day. Breakfast was a bit of a nightmare. There were long queues and one person trying to manager this. A better process is needed.

Excellent staff, but a TV problem made for a disturbed night

Customer review rating 3.0/5

Phil Business - Confirmed reviews ALL

Well appointed hotel directly opposite the ACC Liverpool. All staff I met were friendly and professional, a credit to the hotel. Breakfast service was prompt in the early morning. However, the room I stayed in had a problem with the TV. It wasn’t working. In the middle of the night, the TV screen turned itself on and went to a white screen. After a long journey, I had to get up in the dead of night and try to fix it. The remote didn’t work, in the end - and really tired - I resorted to hanging towels and my jacket off the screen to try and reduce the constant glare. This made for a really bad sleep, meaning I went to work the following day absolutely exhausted from a lack of sleep.

Dear Philip M., Thank you for taking the time to tell us about your experience at the Pullman Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our Maintenance Team are looking into this matter and we are sorry to read how this affected you the following day. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Chris Klein Guest Experience Manager

great hotel

Customer review rating 5.0/5

Dave S. Couples - Confirmed reviews ALL

superb, great hotel, friendly staff. Great location

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

We have stayed here on numerous occassions however on this visit it was not great. Upon getting to our room we were greated with a terrible overpowering smell and a toilet that was blocked. Reception did a great job and change our room straight away but this had already put a dampener on our stay. Breakfast was great

Dear Kate B., Thank you for taking the time to tell us about your experience at the Pullman Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased to read you informed our Reception Team and there were able to allocate you another room within the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Klein Guest Experience Manager

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Other web-users rate our hotel

  • 1,608 reviews 9.5/10 Location
  • 2,412 reviews 8.7/10 Room
  • 2,378 reviews 9.4/10 Service
  • 45 reviews 4.5/10 WiFi
  • 1,008 reviews 8.4/10 Comfort
  • 958 reviews 8.7/10 Breakfast
  • 860 reviews 8/10 Cleanliness
  • 566 reviews 7.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.