Pullman Liverpool Hotel 4 stars

1st room the bathroom door was broken, we called reception twice to request a repair no one came. On going down to reception, receptionist was chatting to the bar staff whilst customers waited! Asked for a new room, after initially refusing the receptionist moved us to a another room. On returning from a meal out the 'new' room was freezing. Staff wouldn't believe heating was broken, sarcastic duty manager finally brought a portable heater. We left hotel without breakfast the following morning and at checkout the receptionist didn't enquire as to the stay only 'all paid, nothing to add, bye'. I complained by email to the Duty Manager the following day and was palmed off without an explanation, apology with a pointless 'points' offer I'll never use at another Pullman. I've also posted a review on Google, the General Manager has responded claiming he'll be in touch, I've not heard from him! Hotel claims to have parking, that's why I'd chosen it, but on arrival it turns out it doesn't! The nearest secure parking is at Q by John Lewis's. All in all little better than an Ibis or Travelodge but with a trendy bar and no crisp machine!! Best avoided.

We have stayed at the Pullman Liverpool several times and it never disappoints. Amazing quality throughout great staff and service. We alway try for the corner rooms 740 this time which gives amazing views of the city and Mersey great shower great everything

Amazing stay. Room was amazing and staff were amazing. Had food aswell and the woman who served us was extremely helpful and went above and beyond! (Blonde hair girl who isn’t from england) amazing service and I complimented her on how amazing her customer service was.

Pleasant staff. Rooms were nice. Bed was ok, but, terribly uncomfortable pillows

Shower in our room wouldn’t run hot, hairdryer didn’t work. Most importantly our friends room was given away and you didn’t find them one as you “were full” until 02:00 in the morning. We had all arrived at the hotel to leave our bags by 11:00 that morning. We knew we couldn’t check in until after 14:00, so a simple process where you take the name of people leaving a bag before check in, which gives a fairly clear indication that they will be back later, would mean you have a idea of which of your guests are going to turn up. Really basic process which would have significantly improved the stay of at least six guests last Saturday.