Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,988 reviews

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Pullman Liverpool - Image 1
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Kings Dock, L34FP liverpool, United Kingdom

Description

Hotel extras

  • Accomodation BID levy of £2 + VAT per room, per night from 1st June 2025

  • Onsite with M&S Bank Arena & ACC and Exhibition Centre Liverpool, located on the waterfront

  • Green Key Accredited

  • Discounted parking at Kings Dock Multi Storey- chargeable at £18 for 24hrs (subject to change)

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,988 reviews

TripAdvisor Rating  4.6/5  3,496 reviews

Certificate of excellence 2025

A December stay in a lovely hotel

TripAdvisor rating 5.0/5

Emma H TripAdvisor review

We stayed at the Pullman Hotel in December and had a fantastic experience. The staff both on reception and at the bar were both professional and friendly, and the lobby was decorated beautifully for Christmas. In the evening the atmosphere was warm and inviting, with some lovely live music. Our room had a fantastic view and was immaculate. We ate dinner in the restaurant and the food was incredible, not only did it taste amazing but the portion sizes were very generous. Breakfast the next day was also spot on. Would highly recommend the hotel to anyone looking to stay in Liverpool!

Emma Thank you for your review. So pleased you had a great experience and were well looked after by the team and enjoyed our amazing live entertainment. Really appreciate your recommendations that are so important to us. Have a great Christmas and we hop to welcome you back in 2026 kind regards Neil Brailsford General Manager

Great entertainment at a lovely hotel

TripAdvisor rating 5.0/5

Zane L TripAdvisor review

Great location with plenty of parking nearby. The hotel is accessible and is warm and comfortable. We had a lovely meal off the Christmas menu- very good value for money and the staff were very attentive. The bonus was the entertainment by James the Piano Man. Wow! We stayed much later than we intended to because he was brilliant. A true entertainer who gave enjoyment to lots of people last night. We are definitely returning .

Dear Novelda fan Thank you for your review Delighted you enjoyed our Christmas Menu and the live entertainment I will enure your kind words are shared with James We hope to welcome you back in the future in the meantime have a very Merry Christmas kind regards Neil Brailsford General Manager

James the piano man- star of the show.

TripAdvisor rating 5.0/5

Diane J TripAdvisor review

We went to the restaurant and had a lovely meal. Huge portions , great service and good value for money. The area around the hotel is calm, quiet with great parking. The star of the show was without doubt- James the Piano man. Absolutely fantastic charisma, talent and he really brought the bar to life. He took requests and had such a wide range of music to choose from. Emma also did duets with James and they were both superb. We have had such an amazing night, we are going back next week to listen to James the Piano man. Thank you.

Dear Diane Thank you for your review and kind words about James and Emma which will be shared with them Have a great Christmas and we hope to welcome you back in 2026 kind regards Neil Brailsford General Manager

Customer review rating 5.0/5

Stephen R. Solo - Confirmed reviews ALL

Great friendly, helpful staff. Excellent breakfast. Really smart, clean room. Nice vibe.

Dear Stephen R., Thank you for your kind words regarding our staff, breakfast, and the overall ambiance of Pullman Liverpool. We are delighted to hear that you enjoyed your stay and found our facilities to your satisfaction. Your feedback is greatly appreciated. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

Customer review rating 3.5/5

Andrew P. Couples - Confirmed reviews ALL

Pleasant stay. Highlight was breakfast - both service and food. There were a few things that could be tweaked to give a better experience. Whilst overall the service at reception was good, our first contact was underwhelming and we felt like an inconvenience. The WiFi in the room was very poor. Finally, although more water is available from reception, large bottles would be appreciated in a room that included complimentary water as part of the upgrade.

Dear Andrew P., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, as well as the overall service at reception. However, we regret to learn that your initial experience did not meet your expectations and that the WiFi connectivity did not perform to your satisfaction. We appreciate your suggestion regarding the availability of larger complimentary water bottles in the room and will take it into consideration for any future improvements. Your insights are invaluable in helping us enhance our guest experience. We hope to welcome you back in the future. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

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Other web-users rate our hotel

  • 1,554 reviews 9.5/10 Location
  • 2,343 reviews 8.6/10 Room
  • 2,331 reviews 9.3/10 Service
  • 48 reviews 4.3/10 WiFi
  • 1,014 reviews 8.2/10 Comfort
  • 916 reviews 8.2/10 Breakfast
  • 808 reviews 8.4/10 Cleanliness
  • 425 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.