Pullman Liverpool Hotel 4 stars

Absolutely fantastic stay, staff from the check in, dining area and bar were brilliant. Very friendly and approachable. Could not have been any better!

The rooms are excellent, views amazing. Good toiletries, aircon - walk in shower. The dinner food in the restaurant was superb. Table service ok in the bar, but no cocktails. Breakfast service extremely slow, we were left far to long and had to ask. Food hard as it had sat under the hot plates, so frustrating. Shame as the rest was great. Would go again, but complain louder.

The hotel is lovely, felt welcome straight away with how friendly their staff are. Made our dinner and breakfast vegan with no fuss. Would stay again!

Great hotel 2nd stay in 4 weeks. First night shower flooded bathroom and was told it was because we had used both showers but on our first stay 4 weeks earlier we used both so not sure about that. But apart from that is was a great stay

We had a fabulous break, after a not so good experience during our last stay I must say that the team really did surpass all expectations during this stay. We will be back some time soon.

The hotel was in a great position for the city and the dock area. It was a brief stay for my daughter's graduation (which was postponed) however we decided as a family to still visit Liverpool and celebrate with her.

I previously stayed at the Pullman for 1 night with my wife. We both had a great stay so decided to return on Saturday night 17th July with my 2 kids . I booked 3 rooms and was welcomed at reception and offered a upgrade to 1 of the rooms and we were very pleased. The hotel , staff and location was perfect the only thing that let it down was we decided to eat in the hotel for the evening and ordered from the bar menu. Mine and my wife's meal was ok but my kids ordered a pizza each. It was described as a stuffed crust pizza on the menu and as soon as it arrived they both said it is a Chicago Town one which they have had before. They both only ate a bit and it put a dampner on our evening. We did not make a complaint at the time as my kids didn't want to make a fuss and the staff were fantastic so not fair on them either. We paid for the whole meal and i gave the staff a tip also as they looked after us. My kids ordered a takeaway shortly after as they were still hungry. I will be returning to the hotel again but probably not eat in the hotel.

lovely room, great breakfast. Great offer LCC employee bed and breakfast deal great value

Great quiet location away from all the hen and stagg party’s

Clean, friendly hotel in a superb location. Cannot rate the staff highly enough.

The hotel is in an excellent position, and the reception staff are excellent, especially helpful was Gaia. The Pullman is very clean and generally thervice is good. However, the current bar staff ate not professional, with the bar closing at 10.30pm on one night. After my querying the 10.30 closure, a notice appeared at the entrance stating a closing time of 11pm. However, a bar staff member still carried out a 'last orders' serve at 10.20pm. On my asking why she replied that the bar did vlise at 11, but last orders were about 10.20. Between 10.30 and 10.50 at least 2 other people were served. I emsiled the hotel to query again, but have received no reply!

Second time at this hotel. Everything went smoothly and had an enjoyable stay.

Fantastic team of staff, everyone we spoke to was really helpful and friendly and provided excellent service. Room great, very comfortable big bed. Just a couple of little things made it a 9 instead of a 10, the bedroom surface by the kettle tray was very very dusty and looked like it hadn’t been dusted in a while and the complimentary tea/coffee wasn’t topped up during our stay apart from the milk jiggers, so out of three days we only had one day where there was Breakfast tea available for our early morning cuppa. Overall a nice stay though. Breakfast is lovely.

Traveling in Covid times. Anxiety, uneasiness. Not necessary as the Pullman Liverpool pulled out all the stops even in these circumstances. Brilliant hygiene concept and the staff out of this world. So friendly, so hospitable. Truly a gem of a hotel in Liverpool.

Stayed during the lockdown for business, everything Covid secure, everything was spotless, room service was great, easy to order, disposable cutlery and take away boxes. Parking at the waterfront carpark is £18 night but right on your hotel doorstep.