Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.6/5 2,283 reviews

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Waterfront location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All spacious rooms and suites come equipped with free Wi-Fi, tea and coffee-making facilities, a fluffy bathrobe and slippers. Settle into your modern bedroom and feel at home, with a dedicated work space, TV and plenty of natural light. Choose a room with a city or river view for a beautiful backdrop to your stay. All rooms are finished with local-inspired artwork, letting guests feel fully immersed in Liverpool's unique maritime heritage.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,283 reviews

TripAdvisor Rating  4.5/5  3,050 reviews

Certificate of excellence 2023

Nice hotel

TripAdvisor rating 4.0/5

robertofJ7899ZB TripAdvisor review

Nicely located . Service was top notch . The rooms might need a bit of love. We stayed in room 702 and paint was chipping off a wall. On the plus side , great lobby and James the pianist was a real treat . Hotels should have this more often , definitely added value to our stay Roberto and Annie

Helpful and friendly Staff

Customer review rating 4.0/5

Oliver Solo - Confirmed reviews ALL

I booked an Executive Room thinking that would be the best . There are too many categories of room choice. Thankfully Stuart was able to sort me out. Every time I have visited, the staff have been great.

Dear Oliver, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Beautiful stay, amazing hotel

Customer review rating 5.0/5

S.-farran Couples - Confirmed reviews ALL

Prompt and early check in, welcomed with the most beautiful view of the Mersey and the Liverpool eye. Room and hotel spotlessly clean. We had the breakfast package for our 2 nights and on both mornings it was plentiful and of a super duper quality. We will most definitely be back to this hotel when we come and visit this gorgeous city again.

Dear Lindsay, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Spring break

Customer review rating 5.0/5

Sharon M. Couples - Confirmed reviews ALL

The Pullman never disappoints. Fantastic hotel in ideal central location for all the city sights, yet nice and quiet too. Fabulous comfortable rooms. Food and drinks are amazing. Friendly helpful staff

Dear Sharon, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Very expensive to park

TripAdvisor rating 2.0/5

eddied372 TripAdvisor review

Hotel is lovely but they say you’ll get subsidised parking which is NOT true ….. I was told by reception to press the ‘Help’ button at the pay machine, which I did - chap at other end seemed unaware and told me to proceed to barrier …. Surprise surprise no help at barrier so paid full price ….. my advice is park somewhere else as you’ll find cheaper more helpful parking.

Dear Eddie Thank you for your review and delighted to read your enjoyed your stay with us, here at Pullman Liverpool. In regards to the discounted car parking - I am sorry to read this was an issue the discount is agreed and I can only assume the person you spoke to was new and had not been briefed at this is never usually an issue. I can assure you there is a discounted rate in place and I sincerely apologise this wasn't offered to you. kind regards Neil Brailsford General Manager

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Other web-users rate our hotel

  • 1,859 reviews 9.4/10 Location
  • 3,023 reviews 8.5/10 Room
  • 2,676 reviews 8.9/10 Service
  • 19 reviews 6.5/10 WiFi
  • 1,204 reviews 8.4/10 Comfort
  • 1,203 reviews 8.3/10 Breakfast
  • 1,090 reviews 6.8/10 Cleanliness
  • 635 reviews 6.8/10 Food

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