Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,259 reviews

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Pullman Liverpool - Image 1
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Kings Dock, L34FP liverpool, United Kingdom

Description

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Onsite with M&S Bank Arena & ACC and Exhibition Centre Liverpool, located on the waterfront

  • Green Key Accredited

  • High-speed Wi-Fi in all areas

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,259 reviews

TripAdvisor Rating  4.5/5  3,364 reviews

Certificate of excellence 2024

Excellent visit

TripAdvisor rating 5.0/5

294gemman TripAdvisor review

The bar staff were amazing and couldn't be more friendly and were so helpful. Hotel was great and room clean including shower. Bed was also very comfy. Gutted didnt have breakfast as I expect that would have been fabtastic also. Thank you for a great stay

Dear Gemma Thank you for your review Delighted you had a great experience and we hope you will get the opportunity to test our breakfast offering on your next stay Have a great Christmas and we hope to welcome you back in 2025 kind regards Neil Brailsford General Manager

Location Location

Customer review rating 5.0/5

Ajk Business - Confirmed reviews ALL

Booked another 1 night stay,business and pleasure.Excellent location for the arena.Great staff,clean rooms,good breakfast selection too.

Nice room but long check in

Customer review rating 4.0/5

Pam V. Business - Confirmed reviews ALL

I checked in online so that I could just pick up my key but had to wait about 10 minutes even though there were two desks. Everything just seemed really slow.

Welcoming and friendly.

Customer review rating 5.0/5

Ged. Couples - Confirmed reviews ALL

All of the staff at the Pullman Liverpool are fantastic. A special mention needs to be made for Barry (reception) and Tarik (restaurant) for their welcoming and friendly manner. They are both great ambassadors for the brand.

MOSTLY GOOD AS EVER BUT BAR A VERY BIG DISAPPOINTMENT

TripAdvisor rating 1.0/5

qeewwwwrfw TripAdvisor review

Regular visitors and on the ACCOR points scheme Lovely hotel, especially with upgrade to the rooms with panoramic river view Very efficient and friendly check in and auto checkout as usual BUT BUT BUT Very disappointed with the bar 1) Couldn't charge drinks to room......same in the restaurant, this despite your having card details for check out etc 2) Refused to serve us an Espresso Martini as it was just after 10 PM, told it was COMPANY POLICY but they could serve us with other drinks.......THIS IS PATENTLY RIDICULOUS, The ingredients do not disappear at 10PM ......your policy should be to keep your customers happy, not annoy them with petty regulations and ruin what had been a very nice evening The bar was empty by the way so no excuses, the barman was quite obstructive, not exactly rude but just repeating NOT COMPANY POLICY ( NOT my favourite phrase) 3) You completely ran out of PERNOD, SAMBUCA, TANQUERAY GIN .....no effort to replace for the following night.....perhaps this is company policy also This is not the bar experience we would expect in a top flight hotel I have rated the whole stay as one star as this really spoiled our break, without it you would have had five I have reviewed the excellent restaurant separately

Dear Chris Firstly thank you for your loyalty to the Accor brand which is truly appreciated. I am sorry to read there were disappointing elements with the bar service during your stay for which I sincerely apologise, these will of course be discussed with the relevant members of the team. We do hope to welcome you back to the hotel and restore your faith. kind regards Neil Brailsford General Manager

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Other web-users rate our hotel

  • 1,618 reviews 9.6/10 Location
  • 2,431 reviews 8.7/10 Room
  • 2,405 reviews 9.3/10 Service
  • 46 reviews 5/10 WiFi
  • 1,026 reviews 8.4/10 Comfort
  • 968 reviews 8.8/10 Breakfast
  • 869 reviews 7.9/10 Cleanliness
  • 575 reviews 7.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.