Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,575 reviews

Best price
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Pullman Liverpool - Image 1
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Kings Dock, L34FP LIVERPOOL, United Kingdom

Description

Hotel extras

  • Onsite with Liverpool Experience Campus, including M&S Bank Arena

  • Walking distance from Royal Albert Dock and Liverpool ONE

  • Green Key Accredited

  • Discounted parking at Kings Dock Multi Storey- chargeable at £19 for 24hrs (subject to change)

  • Perfect for Business & Leisure

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 1 King Size Bed

Photo out of - SUPERIOR ROOM, 1 King Size Bed

Superior Room with King-size Bed for 2 adults. Includes en-suite bathroom with rainfall shower and complimentary Co.Bigelow Toiletries, tea and coffee making facilities, mini fridge with complimentary water, iron and ironing board plus robe and slippers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Superior Room with view and King-size Bed for 2 adults. En-suite bathroom with rainfall shower and complimentary Co.Bigelow Toiletries, tea and coffee making facilities, mini fridge with complimentary water, iron and ironing board plus robe and slippers.

  • Views:

    City View or River side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Superior Room with Two Single Beds for up to 2 adults. Includes en-suite bathroom with rainfall shower & complimentary Co.Bigelow Toiletries, tea & coffee making facilities, mini fridge with complimentary water, iron & ironing board plus robe & slippers.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Deluxe Room with King bed for up to 2 adults. Includes all the amenities of our Superior Rooms, plus a N'espresso machine and larger room with a view.

  • Views:

    City View or River side

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Premium Deluxe Room with King Bed for up to 2 adults located on the 2nd floor. Enjoy all the benefits of the superior and deluxe rooms plus a large working desk, bath tub and mini bar.

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE SUITE, 1 King Size Bed

Photo out of - DELUXE SUITE, 1 King Size Bed

97 sqm Deluxe Suite with King bed for up to 2 adults. Enjoy all the benefits of the superior and deluxe rooms plus a large working desk, bath tub, mini bar, private living room and Home Gym.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 97 m² / 1044 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman Liverpool

Kings Dock
L34FP LIVERPOOL
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 216 rooms
  • 14 rooms for people with reduced mobility
  • 6 connecting rooms
  • 216 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Fitness Lounge - Open

  • On site
  • Near the property
  • Indoor parking
  • Private
  • 1,200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.2 m / 10.5 ft

  • Parking pricing: 20.99 € 18 GBP Per day

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Security

  • Parking with security service
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Kings Dock Car Park

Additional charge

Kings Dock Car Park, Monarchs Quay, Liverpool, L3 4BX Liverpool

Parking information

  • On site
  • Indoor parking
  • Public
  • 1,450 parking spaces
  • Max Limited Height: 3.1 m / 10.2 ft

  • Parking pricing: 22.15 € 19 GBP Per day

Kings Dock Multistorey Car Park

Additional charge

Kings Dock Multistorey car park, Monarch's Quay, L3 4BX Liverpool

Parking information

  • On site
  • Indoor parking
  • Public
  • 1,450 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.1 m / 10.2 ft

  • Parking pricing: 22.15 € 19 GBP Per day

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

PULLMAN RESTAURANT

Photo out of - PULLMAN RESTAURANT

Pullman Liverpool Restaurant offering breakfast, lunch, pre show dining and evening meals.

Cooking style
Regional
Capacity
120
Accessibility
Accessible service
Kings Dock, L34FP Liverpool, United Kingdom
Telephone +44 151 945 1010

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Pullman Liverpool Restaurant offering breakfast, lunch, pre show dining and evening meals.

Relax and enjoy a cocktail, coffee or beer

To keep in shape at any time, the hotel has a Fitness Lounge with the latest cardio and resistance machines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,575 reviews

Customer review rating 4.5/5

Peter B. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Karen S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Nicola P. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Sandra F. Couples - Confirmed reviews ALL

Dear Sandra F., Thank you for your kind words regarding our location and staff. We appreciate your feedback about the rooms and are glad to hear you love Pullman. We are continuously working on enhancements to improve our guests' experience and our refurbishment on the rooms is looking at beginning in October. Kind Regards Chris Klein Guest Experience Manager

Customer review rating 4.5/5

Gavin H. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Karen S. Couples - Confirmed reviews ALL

We had a fantastic time at the pullman Liverpool lovely view of the mersey ( just wish windows opened) the staff are just brilliant i mentioned it was my 60th birthday and the lovely Lauren went out of her way to make it so special. Help from "H" on reception was also appreciated. The hotel is in a fantastic location but its the staff that makes it one of the best in Liverpool we have stayed before and will stay again.

Customer review rating 5.0/5

Nicola P. Friends - Confirmed reviews ALL

Stay was exceptional, staff were very helpful and was able to get us sorted right away, very good atmosphere and comfortable hotel

Customer review rating 5.0/5

Sandra F. Couples - Confirmed reviews ALL

Staff are the best part of this hotel, rooms okay but tired. However we love the Pullman and hopefully the room refurbishment will be completed shortly.

Dear Sandra F., Thank you for your kind words regarding our location and staff. We appreciate your feedback about the rooms and are glad to hear you love Pullman. We are continuously working on enhancements to improve our guests' experience and our refurbishment on the rooms is looking at beginning in October. Kind Regards Chris Klein Guest Experience Manager

Customer review rating 4.5/5

Gavin H. Couples - Confirmed reviews ALL

As always had a great time great staff and great experience overall Had to request a room change but this wa sorted and second room was fantastic

Customer review rating 3.0/5

Yvonne B. Business - Confirmed reviews ALL

The staff are lovely, food was excellent. There is a welcoming ambiance in the foyer and restaurant. However, the rooms are tired and tatty. Bedding looks old and shabby. Beds were lumpy. The room wasn’t very clean. There was thick dust and dirty tissues around and under the bed. Carpet was stained. The bathroom door was full of sticky greasy finger marks. Bins were dirty. Once we’d cleaned it ourselves we felt we could relax then.

Customer review rating 4.0/5

Christine H. Families - Confirmed reviews ALL

Staff are friendly and helpful - Sarah the Manager is excellent only had email chat but could not fault the correspondence

Customer review rating 5.0/5

Melissa H. Couples - Confirmed reviews ALL

This was our 5th visit to the Pullman to celebrate my husband’s birthday, as always, it was amazing! Chris (guest experience manager) made our stay really special, with a card, balloon, cakes and sweets left in our room to welcome us back, we can’t wait to return!

Customer review rating 5.0/5

Nigel S. Families - Confirmed reviews ALL

Excellent, fantastic location and customer service

Customer review rating 4.5/5

Leigh N. Couples - Confirmed reviews ALL

Great room and service only problem I had was reduced breakfast time apart from that everything was spot on Paul was exemplary as normal as ladies on reception great too , ps we need a guy back to take cases etc to rooms

Customer review rating 5.0/5

H C. Couples - Confirmed reviews ALL

Lovely stay over weekend. Comfortable room. Helpful staff. Good food

Customer review rating 2.0/5

E &. R. C. Couples - Confirmed reviews ALL

John, the man running the breakfast service, this man made sure my wife was in tears with his attitude, the fact you have 17 breakfasts for from service isn’t the guests problem. His passive (very) aggressive attitude of “i can tell you all of your breakfasts will be late” when challenged had my already very stressed wife in tears. Even after being put on the “priority list” breakfasts were still late each day, adding to her stress. As we were there for a religious event, talking to friends, he is well known amongst those who deal with the issues with hotels and has been for years. It would seem that the management have no control over this member of staff and have not intention to change this. When your staff know who your talking about with a 1 word description, you know there is a problem. It’s a shame as it really is the “red wine spill” on what was a “perfect white” stay.

Customer review rating 5.0/5

Lisa F. Families - Confirmed reviews ALL

Great location, right next to the arena. Excellent customer service, fabulous breakfast

Customer review rating 4.5/5

Debbie R. Couples - Confirmed reviews ALL

We have stayed for a few nights each year over August we always have a restful happy time and feel like we have had a treat

Customer review rating 4.5/5

Mariam H. Couples - Confirmed reviews ALL

Everything was perfect, staff was very friendly and welcoming

Customer review rating 4.0/5

O'connor G. Families - Confirmed reviews ALL

Would have been another lovely stay with you except that our room was situated opposite the lift and unfortunately there were some very noisy guests during the night as late as 3 o clock, this has never happened before.

Customer review rating 5.0/5

Matheson H. T. Couples - Confirmed reviews ALL

Staff, room and food all excellent.

Dear Matheson H. T., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff, room, and food to be excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards Chris Klein Guest Experience Manager

Customer review rating 2.5/5

Roderick H. Couples - Confirmed reviews ALL

We stayed 2 nights. We were appalled to find on the 2nd night that neither had the room or the bed been made up ready for us when we returned from a 90th birthday party. I complained but management was not interested. Next step is to review on Trip Advisor

Dear Roderick H., Thank you for sharing your feedback regarding your recent stay. I regret to hear that your experience did not meet your expectations, particularly concerning the housekeeping service on your second night. We strive to provide attentive service, and I apologize if this was not evident during your visit. We have checked our records and on this day the sign on your door shower as "DND" so Housekeeping did not enter. Your comments are valued and will be shared with the team to ensure we enhance our guest experience. Kind Regards Chris Klein Guest Experience Manager

Customer review rating 4.5/5

Antje O. Families - Confirmed reviews ALL

I booked this hotel, as I wanted a hotelroom with a lovely view. Couldn't be any happier with it

Dear Antje O., Thank you for your positive feedback regarding the view from your room. We are delighted to hear that it met your expectations and contributed to your enjoyable stay. Kind Regards Chris Klein Guest Experience Manager

Customer review rating 5.0/5

Gerard A. Couples - Confirmed reviews ALL

Another great stay at our favourite Liverpool hotel. The usual fantastic service and friendly staff.

Dear Gerard A., Thank you for your kind words regarding your recent stay. We are delighted to know that our service and staff, especially Sam, Roni and Danny continue to meet your expectations. Your loyalty is truly appreciated, and we look forward to welcoming you back to Pullman Liverpool in the future. Kind Regards Chris Klein Guest Experience Manager

Other web-users rate our hotel

  • 1,359 reviews 9.5/10 Location
  • 2,115 reviews 8.4/10 Room
  • 2,037 reviews 9.1/10 Service
  • 32 reviews 5.4/10 WiFi
  • 928 reviews 8.4/10 Comfort
  • 781 reviews 8.1/10 Breakfast
  • 774 reviews 8/10 Cleanliness
  • 386 reviews 9.1/10 Vibe

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