Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.6/5 2,253 reviews

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ALLSAFE approved hotel

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Waterfront location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,253 reviews

TripAdvisor Rating  4.5/5  3,116 reviews

Certificate of excellence 2023

Great stay - very much recommend

TripAdvisor rating 5.0/5

Paul M TripAdvisor review

Stayed for business and the location (next to the ACC) was fantastic. The staff were really friendly and helpful, the rooms were clean and very comfortable (for me, with a lovely view across the Mersey!) with good amenities. Breakfast was also delicious and very well organised.

Paul Thank you for your review and recommendations which are truly appreciated Delighted you had a great experience and we look forward to welcoming you back in the future. kind regards Neil Brailsford General Manager

Business stay

TripAdvisor rating 2.0/5

Maria X TripAdvisor review

This is a beautiful hotel, with very friendly staff. I have rated it as poor because upon check out, I requested that an invoice be emailed to me. I did not receive it because they had the incorrect email address (this should have been checked upon check out) I then rang to request one, clearly spelt the email address, but an hour and a half later, did not receive one. I rang again, spelt the email address again. I requested to hold, until I received the email address but was clearly told no, as there were guests to check in. I had a tight deadline within which to submit my expenses. This is not acceptable, for such a lovely hotel. Such a shame as everything else about it was lovely. Just to add - I had booked five rooms with this hotel. And I was thinking that an email invoice would be more environmentally friendly. Strongly recommend that you get a paper invoice, if you do stay here.

Dear Maria Thank you for your review and my sincere apologies for the delay in getting the information you needed. I hope you have what you need if not please can I ask you to email Chris Klein our guest experience manager on h9227-dm@accor.com and he will be able to assist. Glad to see there were also positive aspects to your stay and I do hope we will get the opportunity of welcoming you back in the future. kind regards Neil Brailsford General Manager

Lovely comfortable hotel.

Customer review rating 5.0/5

Glenn M. Couples - Confirmed reviews ALL

Very clean spacious well appointed room with great view. Good location, very good friendly staff and very accomodating.

All Good

Customer review rating 5.0/5

Captain P. Couples - Confirmed reviews ALL

Good location, good room, good breakfast, good price and good stay

A stylish hotel convenient for the Arena but unsuitable for long stays.

Customer review rating 3.0/5

Jeffery N. C. Couples - Confirmed reviews ALL

The Pullman is adjacent to the Arena and exhibition facilities and only a short walk to the Albert Dock with its wide range of eateries. However, there are other hotels closer to the city. I have stayed at many Accor hotels in France and I did not think the quality of the breakfast or restaurant meals was as good as Mercure or indeed Novotel. One is immediately impressed by the friendliness and efficiency of the staff. The beds are extremely comfortable but unfortunately, the bedrooms are lacking any drawers or shelves to organise clothes for more than an overnight stay. A particular criticism is the facility for drying towels. There is a notice encouraging people to use their towels for more than one day but the towel rail is too small even to lay out one towel! The cost of providing a much longer towel rail would surely be repaid by the saving in laundry bills.

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Other web-users rate our hotel

  • 1,688 reviews 9.4/10 Location
  • 2,674 reviews 8.6/10 Room
  • 2,412 reviews 9/10 Service
  • 23 reviews 7.1/10 WiFi
  • 1,092 reviews 8.3/10 Breakfast
  • 1,058 reviews 8.6/10 Comfort
  • 991 reviews 6.9/10 Cleanliness
  • 607 reviews 7.2/10 Food

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