Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.6/5 2,077 reviews

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Waterfront location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All spacious rooms and suites come equipped with free Wi-Fi, tea and coffee-making facilities, a fluffy bathrobe and slippers. Settle into your modern bedroom and feel at home, with a dedicated work space, TV and plenty of natural light. Choose a room with a city or river view for a beautiful backdrop to your stay. All rooms are finished with local-inspired artwork, letting guests feel fully immersed in Liverpool's unique maritime heritage.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,077 reviews

TripAdvisor Rating  4.5/5  3,020 reviews

Certificate of excellence 2022

Birthday days away

TripAdvisor rating 5.0/5

Z4615SPlisal Couples - TripAdvisor review

Lovely few days at this hotel for my husband birthday. Lovely staff all over hotel from check-in to lady cleaning rooms and breakfast staff . Nice rooms with aircon in we had a lovely view of mersey. Bed very comfortable. Room was lovely and clean Breakfast was also nice.

Dear Lisa Thank you for celebrating your husbands birthday with us here at Pullman Liverpool. Delighted to read you had a great experience and thank you for your kind words which I will ensue are shared with the team. kind regards Neil Brailsford General Manager

First visit to Liverpool but not the last!

TripAdvisor rating 5.0/5

Katherine M Couples - TripAdvisor review

What a lovely hotel with young, hard working welcoming staff. On check in found we had been upgraded to a river view room for a birthday celebration 🎂. Spotless clean room, amazing view and comfy bed. Bathroom with Bigelow toiletries and rainwater shower. Little walk into town but perfect for the Albert Dock area. Will definitely return!!

Dear Katherine Thank you for your review and so delighted to read you had a great experience on your first visit to Liverpool and on your birthday too! So pleased you enjoyed the amazing view we are so lucky to be able to offer We hope to welcome you back for your second visit very soon. kind regards Neil Brailsford General Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Visited to stay close to M&S Arena - location is perfect. Rooms are comfortable and modern with good facilities. Some noise from corridor/adjoining room but not too bad.

Dear Dan Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Great location, terrible breakfast

Customer review rating 3.5/5

James W. Couples - Confirmed reviews ALL

A great location. Room decor somewhat tired. Terrible breakfast. Cupboard door fell on me and could have caused a major injury.

Dear James Thank you for taking the time to tell us about your experience at the Pullman Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vicki Mangan Guest Experience Manager

Very well located

Customer review rating 2.5/5

Adam S. Couples - Confirmed reviews ALL

The hotel was nice, staff were very friendly, and very located for the gig at M&S Bank Arena. The check-in procedure was a complete nightmare

Dear Adam Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,734 reviews 9.3/10 Location
  • 2,853 reviews 8.5/10 Room
  • 2,492 reviews 8.9/10 Service
  • 16 reviews 8.3/10 WiFi
  • 1,132 reviews 8.5/10 Comfort
  • 1,104 reviews 8.3/10 Breakfast
  • 1,027 reviews 6.9/10 Cleanliness
  • 579 reviews 6.8/10 Food

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