Pullman Liverpool Hotel 4 stars

Name: Pullman Liverpool
Address: liverpool, L34FP, UNITED KINGDOM
Telephone: (+44)01519451000
Rating: 4.7

Customer review rating 4.7/5 8,967 reviews

ALLSAFE approved hotel

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+ 19 Services

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Pullman Liverpool Hotel

Hotels combining lifestyle and design, for business and leisure

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Mr Neil BRAILSFORD, Hotel Manager

The 4-star Pullman Liverpool Hotel is located by Kings Dock on Liverpool's iconic waterfront, just a five-minute walk from the vibrant Albert Dock. Relax in stylish, elegant surroundings and enjoy the conveniences of this central hotel. Major transport links are close, as well as the M&S Bank Arena , Liverpool ONE and the famous Cavern Club. This hotel is perfectly suited to business or leisure; guests can choose from Superior, Deluxe and Suite rooms, all of which are bright, modern and luxurious.

Superior is our standard here at Pullman Liverpool. All rooms include rainfall showers, 55" television with on demand movies, Co. Bigelow toiletries, tea & coffee making facilities and slippers & robe The flexible meeting and event space boasts floor-to-ceiling windows and panoramic views of Albert Dock - the perfect setting for any occasion.

Hotel extras

Liverpool Waterfront Car Park - £18 per 24 hours
Walking distance to Royal Albert Dock and Tourist Attractions
An ALLSAFE Clifton certified hotel
Complimentary High Speed Wi-Fi
On site with Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Waterfront Car Park Recommended (Paying)
- Well-lit Parking Adjacent to Hotel
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- French
- Italian
- Polish
- Portuguese
Reception open 24 hours a day
LATE CHECK-OUT UP TO 4PMPaying
Dry cleaning / IroningPaying
Porter
Concierge

BreakfastPaying
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hour
- Opening hours : Week-end 24 hour

Fitness centre

3 meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Self service business centre
Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP
liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Contact email :

Check-in from 14h00

Check out up to 12h00

LIVERPOOL ONE BUS STATION :

By plane
LIVERPOOL JL At 12.87km / 8 miles
By train
LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Bathrobe
Slippers
Coffee/tea making facilities
Ironing board and flat-iron

SUPERIOR ROOM, 1 King Size Bed, River View

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: River side *

* Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Coffee/tea making facilities
Ironing board and flat-iron

SUPERIOR ROOM, 2 Single Size Beds

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Coffee/tea making facilities
Ironing board and flat-iron

DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft
Views: City View, River side *

* Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

Rooms

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 132 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people

Find out more

Dirty Room

Anon Business - 04/01/2021 Confirmed reviews ALL

Stay was fine, but the room was especially filthy. I stayed for four nights and I bought cleaning wipes to wipe the surfaces myself each night. Bedside tables left sticky from drinks from the previous night despite the bed being changed (or only made up using same old bedding). Dirty bath tub, food stains on the floor (which were not from me!), hairs on the dressing table. Just a really lazy cleaning job overall and shocking for the price. The room was also freezing cold. I tried to turn the heating up to 27 which didn't solve much. In addition, I could hear every word spoken from the room next door. We were also given a sheet of paper that said that Breakfast was served until 11am. When we called to order room service, we were told we had to go to the restaurant but that they had finished serving. They eventually allowed us in but it felt like there were mixed messages being passed around the staff from management. When we got to the desk, the man insisted we pay immediately, but we hadn't bought any money as we were told to rush down and as per usual hotel stays, you can add to your room. I understand they may have had some cheeky guests before, but it is not a good feeling. Interestingly, when I checkeed out I told them I had two breakfasts to pay for which they had no record of on their system. Not a criticism but a point - there is nowhere for ladies to dress! No good lighting with a mirror just a spotlight above a dark space mirror or the blue light in the bathroom. Should put a mirror on the dressing table/desk by the window for ladies. Not well thought through. All a bit unorganised and standards have slipped.

Perfect staycation

Jennie Couples - 04/01/2021 Confirmed reviews ALL

Our favourite Liverpool based hotel. We enjoyed another amazing stay at the Pullman. Mark P on the bar is excellent & so welcoming.

Very well located, had a lovely time

Nicola L. Couples - 02/01/2021 Confirmed reviews ALL

Lovely location, absolutely lovely staff - the only thing I would say was that the executive rooms which you pay extra for, could have had a little more care taken with cleaning. There was a stain on the duvet (foot end) and obviously some kind of spillage on the wall near the TV which hadn’t been noticed. Other than that, lovely stay - breakfast was good, bar only open if you are eating - we had a pizza between us but also needed to order chips in order to get 2 x shandy’s - the pizza was a frozen Chicago town version (14.50 very steep) haha Thank you - had a great time otherwise x

really comfortable

Philip F. Couples - 31/12/2020 Confirmed reviews ALL

Attentive, covid safe and comfortable.

Gorgeous rooms, gorgeous views

Vicky M. Couples - 30/12/2020 Confirmed reviews ALL

Had a lovely experience in your Liverpool hotel. Greeted by your lovely receptionist, quick check in and was informed of the recent Covid rules etc. Room was absolutely beautiful, gorgeous views over the river mersey! Would definitely book again and request same room (840 I think) windows ceiling to floor. Breakfast was tasty too, great choice. Thank you again. Vicky xx

Amazing stay, unreal staff

Katie A. P. Couples - 30/12/2020 Confirmed reviews ALL

Amazing stay, room is spotless, great breakfast and most of all amazing staff. Both check in and out experience 10/10. A special thank you to , Lynsey, rayna, Rebecca, becky, taylon, Tim P. and hicky, eve, and Marian and the chefs. Great departure experience, welcomed back by the general manager Neil! Such a beautiful hotel and all staff make you feel so welcome! Thank you Pullman team for our amazing experience. Xxx

Great stay

Anonymous Couples - 29/12/2020 Confirmed reviews ALL

Excellent service clean room

The most amazing stay, I wouldn’t stay anywhere else in liverpool

Lisa T. Families - 28/12/2020 Confirmed reviews ALL

Me and my son stayed Christmas night for a treat, I can not thank the staff here enough for making our stay so perfect! Rayna, Eve, Katie and Michael went above and beyond to make our stay amazing and I’m so thankful to them! I would not stay anywhere else in Liverpool!

Nice Hotel

ianh577 28/12/2020 TripAdvisor review

This is a modern hotel in a great location for , walks along waterfront, Albert Dock and access into the city for shopping etc. Parking nearby is good but expensive @£18 per 24hours. The staff very welcoming ,friendly and obliging. The only disappointment was was the restaurant Wheelers by Marco White was closed due to COVID but when I booked online I was encouraged to book restaurant by Accor as if it was still open !!! We would stay here again in normal times

Ian Thank you for your review and feedback that is valuable to us and will be used to help us ensure we are delivering a consistently high level of service and experience. Really appreciate your kind words about the team and we do hope to welcome you back to Pullman Liverpool in the future. kind regards Neil Brailsford General Manager

Not satisfied

Natalie Solo - 27/12/2020 Confirmed reviews ALL

Towels where dirty, shower was cold water noise coming from 8th floor when i asked for the top floor for my birthday, didn't get a birthday card or any complimentarys they knew i was staying for 2 nights 1 month before my arrival, food was to expensive it came in a small brown box, not enough cutlery in the room. Other than that the view was nice but that was all.

Good bedroom, good stay

Nathalie C. Business - 27/12/2020 Confirmed reviews ALL

Great stay at the Pullman - the hotel was clean, breakfast was good and rooms were nice.

Perfect visit

Adel A. Solo - 26/12/2020 Confirmed reviews ALL

Nice room, good view and friendly staff.

Modern and clean

Sarah Couples - 25/12/2020 Confirmed reviews ALL

Lovely hotel, modern and clean. Good location.

Christmas treat

Sharon M. Families - 24/12/2020 Confirmed reviews ALL

Thank you yet again for a faultless stay! This was my 13 year old daughter’s first stay in a hotel and she loved every minute. From the lovely surprise upgrade to the seamless check in, luxurious rooms, fantastic food and wonderful welcoming staff. This is now going to be our annual Christmas treat for mum and daughter.

Excellent General manager and staff. Perfect room

Donna Solo - 24/12/2020 Confirmed reviews ALL

From the moment I entered reception until I left the hotel, I was treated so well. It was a particularly sad reason for my stay ( family funeral) and everyone managed professionally by Kate was simply wonderful. Drinks and food in the bar, run by Marion, was a further highlight. The corner room with a view of the Mersey was better than anything I’ve experienced in Liverpool and I’ve stayed in Titanic, Crowne Plaza, Malmaison and Hard days night. This one, beat them all.

Perfect in every way

Sarah E. W. Couples - 23/12/2020 Confirmed reviews ALL

Staff, style, rooms, everything is fantastic. Really pleased with our choice.

Excellent view of the city

Louise B. Couples - 23/12/2020 Confirmed reviews ALL

Greeted by very friendly staff on arrival, all Covid safety measures were explained and in place. The view from our room made the stay - fantastic. The room itself was a little more basic than I thought it would be. No personal touches.

First class

Ivor K. Solo - 23/12/2020 Confirmed reviews ALL

Hassle free.

Exemplary service

Francesca S. Couples - 23/12/2020 Confirmed reviews ALL

Fantastic customer service from staff, well thought out health & safety procedures, gorgeous room and amenities. Made my partners birthday all the more memorable.

Overall great stay!

E. Couples - 22/12/2020 Confirmed reviews ALL

Friendly staff, clean hotel and rooms!

Our most recent 20 reviews

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