Pullman Liverpool Hotel 4 stars

Fantastic location if you want the arena and docks and, Liverpool One shopping. Our room overlooked the Mersey and we could see the Liver Birds in the distance. Breakfast had a great choice of both hot and cold food. Service was good with friendly and helpful staff.

Lovely hotel staff very friendly and helpful food very nice lovely location

The location was excellent and the staff gave advice on directions to restaurants and attractions Great breakfast very enjoyable stay and lovely room.

Only stopped for one night as was going to a show on sunday evening. Found the staff were very welcoming and friendly though did have to wait over an hour for a table in the restaurant the food was very nice. Room was comfortable with a good view over the the docks

the hotel was in a n ideal place to the M&S arena where we wanted to go. The hotel was close and gave us great service and great views across the Mersey. We will definitely return .

Stayed in the executive suite. Lovely room but a little dusty in areas... especially coffee pods and makeup room. Breakfast staff not very attentive, I was told someone would bring coffee but none arrived so had to go and ask.

Excellent stay

Lovely modern well equipped rooms

We visited Liverpool for a concert at the M&S Arena and this hotel is ideally situated for the venue. The room was very comfortable, my only small niggle is the lighting was almost too subtle, I could not find a decent light to do my makeup. Very good range of food at breakfast

Overall experience was excellent with the exception of the first evenings visit to the restaurant. We were shown to our table and ordered drinks and given our menus. We were hungry after being out all day, and one of our party is an extremely fussy eater. Having made our choices we were then informed that a number of key items were not available and this information had been made available to the staff prior to service commencing at 5pm. So to find this out after ordering drinks and already being seated was extremely disappointing. We had to then set about trying to find somewhere else to eat on our first evening but more annoying was the fact that the waiter who was going to take our order laughed and seemed to think it funny that our fussy eater was unable to find anything else appropriate on the menu. We had previously discussed as a group that we would be more than happy to eat at the hotel each evening and be able to relax with drinks after what we’re going to be busy days. Due to this experience on our first night, we did not utilise the hotel restaurant and bar on an evening, choosing to stay out and eat around the city. We could not fault the reception staff or the breakfast service team, both were excellent. The first evening certainly tainted the initial view of the hotel.

Brilliant location, spotlessly clean hotel.

Fantastic location and facilities in the hotel. Rather disappointed with breakfast Saturday morning as it was cold.

Slow slow check in the app and website state 2pm check in only to be told 3pm when checking in this needs to be changed as its ridiculous either update the app or scrap it. 3 times I had my room keys stop working and also for the lift again ridiculous I then had to queue and wait ages in reception to get it sorted on 3 separate occasions no apology or anything. Paid £24 for 2 breakfasts way to much only to be told after we sat down there was no bacon how ridiculous if I was the chef and manager I would have sent some one to the local supermarket there's no excuses for this and still got chanted full price not happy about this. Didn't enjoy my stay to Many issues will be booking else where next time

Amazing room, lovely breakfast with lots of choice and great service. Staff were helpful and check in and out were quick and easy. The hotel was fully Covid 19 compliant. Fully enjoyed our stay and will visit again.

As always, the Pullman delivers on Cleanliness, Practicality and Efficiency. The staff were friendly and obliging. Many fellow guests were apparently unaware that we are still in a pandemic and the spirit of covid19 countermeasures was sadly lacking. The Hotel needs to be stricter in it’s regulation of Covid 19 measures. Breakfast Buffet was somewhat less than inspiring and lots of popular items were not promptly filled up.