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Pullman Liverpool Hotel 4 stars

Customer review rating 4.7/5 9,172 reviews

ALLSAFE approved hotel

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Pullman Liverpool
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+ 11 Services

Hotel extras

  • Liverpool Waterfront Car Park - Hotel Discount £12 per 24 hours

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION : 

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our accommodation(s)

Our restaurants and bars

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Pullman Bar & Lounge

Relax and enjoy a cocktail, coffee or beer

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,172 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,576 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great few days away.

Customer review rating 5.0/5

Patricia Couples - 24/07/2021 Confirmed reviews ALL

Nice hotel,large rooms and a fantastic breakfast.Well located next to Albert dock. Would go again if in Liverpool.

First class as always.

Customer review rating 5.0/5

Joseph W. Couples - 23/07/2021 Confirmed reviews ALL

This was our 7th visit and first class as always. Quick and proffesional checkin with Taylon.Allocated a lovely room on the 8th floor over the Mersey.The room was spotless and a credit to the housekeeping..Stayed bed and breakfast and the breakfast was back to buffet which was lovely,excellent variety would suit all pallets. Speedy checkout with our favourit ladies Katie B who is so proffesional and polite,also becky... just to mention Zac on the bar,apparantly it was his first night and what a pleasant guy,will be ann asset to the pullman...Thanks again to everyone for making our stay safe and pleasurable one again ..See you soon x

Very well located for city sight seeing, restaurants and bars

Customer review rating 5.0/5

S W. Couples - 22/07/2021 Confirmed reviews ALL

Great hotel with super friendly and helpful staff

Good location

Customer review rating 5.0/5

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

Professional staff and good room.

Perfect

Customer review rating 5.0/5

Lynette Families - 22/07/2021 Confirmed reviews ALL

We had a fantastic 2 nights stay in the premier Deluxe rooms couldn’t ask for more the rooms we outstanding and the staff we’re great as always, thanks again we will be back.

Brilliant staff, and location

Customer review rating 5.0/5

Andrew M. Families - 22/07/2021 Confirmed reviews ALL

Absolutely fantastic stay, staff from the check in, dining area and bar were brilliant. Very friendly and approachable. Could not have been any better!

Clean, beautiful rooms

Customer review rating 3.5/5

Christine J. Business - 21/07/2021 Confirmed reviews ALL

The rooms are excellent, views amazing. Good toiletries, aircon - walk in shower. The dinner food in the restaurant was superb. Table service ok in the bar, but no cocktails. Breakfast service extremely slow, we were left far to long and had to ask. Food hard as it had sat under the hot plates, so frustrating. Shame as the rest was great. Would go again, but complain louder.

Beautiful hotel with amazing staff!

Customer review rating 5.0/5

Kerry Couples - 21/07/2021 Confirmed reviews ALL

The hotel is lovely, felt welcome straight away with how friendly their staff are. Made our dinner and breakfast vegan with no fuss. Would stay again!

Dear Kerry, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager
Customer review rating 3.5/5

Dean G. Couples - 21/07/2021 Confirmed reviews ALL

Great hotel 2nd stay in 4 weeks. First night shower flooded bathroom and was told it was because we had used both showers but on our first stay 4 weeks earlier we used both so not sure about that. But apart from that is was a great stay

Dear Dean, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Always love our stay

Customer review rating 5.0/5

Michelle S. Couples - 21/07/2021 Confirmed reviews ALL

We had a fabulous break, after a not so good experience during our last stay I must say that the team really did surpass all expectations during this stay. We will be back some time soon.

Dear Michelle, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

fantastic location with amazing river views

Customer review rating 4.5/5

Sarah B. Families - 21/07/2021 Confirmed reviews ALL

The hotel was in a great position for the city and the dock area. It was a brief stay for my daughter's graduation (which was postponed) however we decided as a family to still visit Liverpool and celebrate with her.

Dear Sarah, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Excellent Hotel

Customer review rating 4.0/5

Paul J. Families - 20/07/2021 Confirmed reviews ALL

I previously stayed at the Pullman for 1 night with my wife. We both had a great stay so decided to return on Saturday night 17th July with my 2 kids . I booked 3 rooms and was welcomed at reception and offered a upgrade to 1 of the rooms and we were very pleased. The hotel , staff and location was perfect the only thing that let it down was we decided to eat in the hotel for the evening and ordered from the bar menu. Mine and my wife's meal was ok but my kids ordered a pizza each. It was described as a stuffed crust pizza on the menu and as soon as it arrived they both said it is a Chicago Town one which they have had before. They both only ate a bit and it put a dampner on our evening. We did not make a complaint at the time as my kids didn't want to make a fuss and the staff were fantastic so not fair on them either. We paid for the whole meal and i gave the staff a tip also as they looked after us. My kids ordered a takeaway shortly after as they were still hungry. I will be returning to the hotel again but probably not eat in the hotel.

Dear Paul, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Really enjoyed our stay and have recommended to friends

Customer review rating 5.0/5

Tracey Couples - 20/07/2021 Confirmed reviews ALL

lovely room, great breakfast. Great offer LCC employee bed and breakfast deal great value

Dear Tracey Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Vicki Mangan Guest Experience Manager

Quiet location during covid

Customer review rating 4.5/5

Moira Friends - 20/07/2021 Confirmed reviews ALL

Great quiet location away from all the hen and stagg party’s

Dear Moira, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Best Stay in Liverpool

Customer review rating 5.0/5

Ms S. Couples - 20/07/2021 Confirmed reviews ALL

Clean, friendly hotel in a superb location. Cannot rate the staff highly enough.

Dear Nicole, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Nearly 5/5

TripAdvisor rating 4.0/5

John W 19/07/2021 TripAdvisor review

The hotel is in an excellent position, and the reception staff are excellent, especially helpful was Gaia. The Pullman is very clean and generally thervice is good. However, the current bar staff ate not professional, with the bar closing at 10.30pm on one night. After my querying the 10.30 closure, a notice appeared at the entrance stating a closing time of 11pm. However, a bar staff member still carried out a 'last orders' serve at 10.20pm. On my asking why she replied that the bar did vlise at 11, but last orders were about 10.20. Between 10.30 and 10.50 at least 2 other people were served. I emsiled the hotel to query again, but have received no reply!

John Thank you for your review and kind words about the team I have passed this onto Gaia. In regards to the bar closing times I have asked Vicki our Guest Experience Manager to make contact with you and resolve this matter. I do hope we will be able to welcome you back in the future. kind regards Neil Brailsford General Manager

Great location for exploring Liverpool

Customer review rating 4.5/5

Alanh Couples - 18/07/2021 Confirmed reviews ALL

Second time at this hotel. Everything went smoothly and had an enjoyable stay.

Dear Alan We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Great stay

Customer review rating 4.5/5

Val B. Couples - 18/07/2021 Confirmed reviews ALL

Fantastic team of staff, everyone we spoke to was really helpful and friendly and provided excellent service. Room great, very comfortable big bed. Just a couple of little things made it a 9 instead of a 10, the bedroom surface by the kettle tray was very very dusty and looked like it hadn’t been dusted in a while and the complimentary tea/coffee wasn’t topped up during our stay apart from the milk jiggers, so out of three days we only had one day where there was Breakfast tea available for our early morning cuppa. Overall a nice stay though. Breakfast is lovely.

Dear Val, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Could it be any better?

TripAdvisor rating 5.0/5

NCSFrankfurt_Germany 16/07/2021 TripAdvisor review

Traveling in Covid times. Anxiety, uneasiness. Not necessary as the Pullman Liverpool pulled out all the stops even in these circumstances. Brilliant hygiene concept and the staff out of this world. So friendly, so hospitable. Truly a gem of a hotel in Liverpool.

Dear NCSFranfurt_Germany Wow thank you for your amazing review. So pleased we made you feel safe and reassured in these challenging times and I really appreciate your kind words about the amazing team I have the pleasure of working with. We do hope to welcome you back soon. kind regards Neil Brailsford General Manager

Business in lockdown

TripAdvisor rating 5.0/5

Steve B Business - 22/03/2021 TripAdvisor review

Stayed during the lockdown for business, everything Covid secure, everything was spotless, room service was great, easy to order, disposable cutlery and take away boxes. Parking at the waterfront carpark is £18 night but right on your hotel doorstep.

Steve Really appreciate your review and thank you for choosing to stay with us here at Pullman Liverpool. Delighted to read you had a good stay and felt safe and secure which is our focus in these challenging times. We do hope to welcome you back soon. kind regards Neil Brailsford General Manager

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