Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,987 reviews

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Description

Hotel extras

  • Accomodation BID levy of £2 + VAT per room, per night from 1st June 2025

  • Onsite with M&S Bank Arena & ACC and Exhibition Centre Liverpool, located on the waterfront

  • Green Key Accredited

  • Discounted parking at Kings Dock Multi Storey- chargeable at £18 for 24hrs (subject to change)

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,987 reviews

TripAdvisor Rating  4.6/5  3,496 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Thomas B. Couples - Confirmed reviews ALL

From checking in, eating and drinking in bar to breakfast the following morning and then checking out I don’t think I’ve experienced such a polite and friendly group of hotel staff, they made our short stay a wonderfully warm experience, from the youngsters behind the bar and reception, the charming concierge to the more experienced service staff in the breakfast room they are a total credit to your hotel, I will definitely be returning and would not hesitate to recommend as a venue for anyone staying in the city.

Customer review rating 4.5/5

Nick S. Couples - Confirmed reviews ALL

A very professional yet welcoming attitude from all members of the staff

Customer review rating 4.5/5

Christopher P. Couples - Confirmed reviews ALL

a night stay while enjoying a concert at the arena next door

Customer review rating 5.0/5

Robbie T. Friends - Confirmed reviews ALL

The whole stay at The Pullman was simply brilliant! The reception service, the excellent room on the 7th floor, and not forgetting the wonderful breakfast! The staff were just great also. Yes I'll definitely be coming back for sure.

Customer review rating 1.5/5

Changshun W. Business - Confirmed reviews ALL

Overall, the stay was fine with nothing particularly notable. What matters most to me is that I was only informed after checkout that I was not eligible to earn loyalty points, even though the booking indicated that points could be earned.

Good Afternoon Thank you for your feedback on your recent stay. We appriciate your comments about your stay and are glad you enjoyed your time here. However, I am sorry to read that you were informed you would not recieve points. I have looked in to this as my colleague informed me you had also emailed in. I have since awarded these as the booking was an eligable booking to recieve points, looking at it, the rate you booked there has been a Accor Technical Issue on this and therefore the reason for points not being generated, I have overwritten this and awarded these. These will be apparant on your membership within 72 hours. I am sorry that the incorrect information was provided and will discuss this with my team. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

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Other web-users rate our hotel

  • 1,552 reviews 9.5/10 Location
  • 2,343 reviews 8.6/10 Room
  • 2,337 reviews 9.3/10 Service
  • 50 reviews 4.1/10 WiFi
  • 1,011 reviews 8.3/10 Comfort
  • 918 reviews 8.2/10 Breakfast
  • 805 reviews 8.5/10 Cleanliness
  • 430 reviews 9.5/10 Vibe

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