Pullman Liverpool Hotel 4 stars

Customer review rating 4.7/5 8,974 reviews

ALLSAFE approved hotel

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Pullman Liverpool
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+ 21 Services

Hotel extras

  • Liverpool Waterfront Car Park - £18 per 24 hours

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION : 

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

Pullman Restaurant

Type of cuisine: null

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Pullman Bar & Lounge

Non contractual photo

Relax and enjoy a cocktail, coffee or beer

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,974 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,525 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Parking a problem

Customer review rating 4.0/5

Adrian Business - 01/04/2021 Confirmed reviews ALL

Lovely hotel but parking is ridiculously expensive. £18 for overnight parking which was a third of the cost of the room. QPark is £8.50 but just a bit too far to drag your case to. Hotel should do something about this, subsidise it in some way. Most city centre hotels I stay in offer discounted parking

Dear Mr M., We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive feedback. I'm happy to hear that you enjoyed your stay at the hotel. Thank you for your additional feedback regarding the parking, I'm sorry that this has impacted your overall experience. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Business in lockdown

TripAdvisor rating 5.0/5

Steve B Business - 22/03/2021 TripAdvisor review

Stayed during the lockdown for business, everything Covid secure, everything was spotless, room service was great, easy to order, disposable cutlery and take away boxes. Parking at the waterfront carpark is £18 night but right on your hotel doorstep.

Steve Really appreciate your review and thank you for choosing to stay with us here at Pullman Liverpool. Delighted to read you had a good stay and felt safe and secure which is our focus in these challenging times. We do hope to welcome you back soon. kind regards Neil Brailsford General Manager

Great View

Customer review rating 5.0/5

Steve Business - 21/03/2021 Confirmed reviews ALL

Very pleasant stay for work during the pandemic, everything clean, cleaning stations, great food for room service.

Good stay

Customer review rating 4.0/5

Anonymous Business - 20/03/2021 Confirmed reviews ALL

The staff were very friendly, courteous, helpful and highly efficient. The room and bed were very clean and comfortable. The food was excellent. I liked the decor but had no mirror near a plug to dry my hair. The lighting over the bathroom mirror is also a bit dim for applying make-up. these are relatively minor concerns but as I am thinking of spending weeks in a hotel while I acclimatise to Liverpool and find a permanent place to stay - these could become irritations.

Love this hotel, it's in a lovo location and I always have a good nights sleep

Customer review rating 5.0/5

Mary P. Business - 20/03/2021 Confirmed reviews ALL

Becky the receptionist was really friendly and helpful. Room was lovely and all services excellent.

Good in parts

Customer review rating 3.0/5

Mick B. Business - 19/03/2021 Confirmed reviews ALL

There were a number of inconsistencies about this hotel but in fairness these are extraordinary times. My principal problems were that the beds are so hard as to make sleep difficult, lighting in the bathroom is very poor and there is no full length mirror in the room. On the other hand - the staff were great and me very welcome.

Dirty Room

Customer review rating 2.5/5

Anon Business - 04/01/2021 Confirmed reviews ALL

Stay was fine, but the room was especially filthy. I stayed for four nights and I bought cleaning wipes to wipe the surfaces myself each night. Bedside tables left sticky from drinks from the previous night despite the bed being changed (or only made up using same old bedding). Dirty bath tub, food stains on the floor (which were not from me!), hairs on the dressing table. Just a really lazy cleaning job overall and shocking for the price. The room was also freezing cold. I tried to turn the heating up to 27 which didn't solve much. In addition, I could hear every word spoken from the room next door. We were also given a sheet of paper that said that Breakfast was served until 11am. When we called to order room service, we were told we had to go to the restaurant but that they had finished serving. They eventually allowed us in but it felt like there were mixed messages being passed around the staff from management. When we got to the desk, the man insisted we pay immediately, but we hadn't bought any money as we were told to rush down and as per usual hotel stays, you can add to your room. I understand they may have had some cheeky guests before, but it is not a good feeling. Interestingly, when I checkeed out I told them I had two breakfasts to pay for which they had no record of on their system. Not a criticism but a point - there is nowhere for ladies to dress! No good lighting with a mirror just a spotlight above a dark space mirror or the blue light in the bathroom. Should put a mirror on the dressing table/desk by the window for ladies. Not well thought through. All a bit unorganised and standards have slipped.

Perfect staycation

Customer review rating 5.0/5

Jennie Couples - 04/01/2021 Confirmed reviews ALL

Our favourite Liverpool based hotel. We enjoyed another amazing stay at the Pullman. Mark P on the bar is excellent & so welcoming.

Very well located, had a lovely time

Customer review rating 4.0/5

Nicola L. Couples - 02/01/2021 Confirmed reviews ALL

Lovely location, absolutely lovely staff - the only thing I would say was that the executive rooms which you pay extra for, could have had a little more care taken with cleaning. There was a stain on the duvet (foot end) and obviously some kind of spillage on the wall near the TV which hadn’t been noticed. Other than that, lovely stay - breakfast was good, bar only open if you are eating - we had a pizza between us but also needed to order chips in order to get 2 x shandy’s - the pizza was a frozen Chicago town version (14.50 very steep) haha Thank you - had a great time otherwise x

really comfortable

Customer review rating 5.0/5

Philip F. Couples - 31/12/2020 Confirmed reviews ALL

Attentive, covid safe and comfortable.

Gorgeous rooms, gorgeous views

Customer review rating 5.0/5

Vicky M. Couples - 30/12/2020 Confirmed reviews ALL

Had a lovely experience in your Liverpool hotel. Greeted by your lovely receptionist, quick check in and was informed of the recent Covid rules etc. Room was absolutely beautiful, gorgeous views over the river mersey! Would definitely book again and request same room (840 I think) windows ceiling to floor. Breakfast was tasty too, great choice. Thank you again. Vicky xx

Amazing stay, unreal staff

Customer review rating 5.0/5

Katie A. P. Couples - 30/12/2020 Confirmed reviews ALL

Amazing stay, room is spotless, great breakfast and most of all amazing staff. Both check in and out experience 10/10. A special thank you to , Lynsey, rayna, Rebecca, becky, taylon, Tim P. and hicky, eve, and Marian and the chefs. Great departure experience, welcomed back by the general manager Neil! Such a beautiful hotel and all staff make you feel so welcome! Thank you Pullman team for our amazing experience. Xxx

Great stay

Customer review rating 5.0/5

Anonymous Couples - 29/12/2020 Confirmed reviews ALL

Excellent service clean room

The most amazing stay, I wouldn’t stay anywhere else in liverpool

Customer review rating 5.0/5

Lisa T. Families - 28/12/2020 Confirmed reviews ALL

Me and my son stayed Christmas night for a treat, I can not thank the staff here enough for making our stay so perfect! Rayna, Eve, Katie and Michael went above and beyond to make our stay amazing and I’m so thankful to them! I would not stay anywhere else in Liverpool!

Nice Hotel

TripAdvisor rating 4.0/5

ianh577 28/12/2020 TripAdvisor review

This is a modern hotel in a great location for , walks along waterfront, Albert Dock and access into the city for shopping etc. Parking nearby is good but expensive @£18 per 24hours. The staff very welcoming ,friendly and obliging. The only disappointment was was the restaurant Wheelers by Marco White was closed due to COVID but when I booked online I was encouraged to book restaurant by Accor as if it was still open !!! We would stay here again in normal times

Ian Thank you for your review and feedback that is valuable to us and will be used to help us ensure we are delivering a consistently high level of service and experience. Really appreciate your kind words about the team and we do hope to welcome you back to Pullman Liverpool in the future. kind regards Neil Brailsford General Manager

Not satisfied

Customer review rating 0.5/5

Natalie Solo - 27/12/2020 Confirmed reviews ALL

Towels where dirty, shower was cold water noise coming from 8th floor when i asked for the top floor for my birthday, didn't get a birthday card or any complimentarys they knew i was staying for 2 nights 1 month before my arrival, food was to expensive it came in a small brown box, not enough cutlery in the room. Other than that the view was nice but that was all.

Good bedroom, good stay

Customer review rating 4.0/5

Nathalie C. Business - 27/12/2020 Confirmed reviews ALL

Great stay at the Pullman - the hotel was clean, breakfast was good and rooms were nice.

Perfect visit

Customer review rating 4.5/5

Adel A. Solo - 26/12/2020 Confirmed reviews ALL

Nice room, good view and friendly staff.

Modern and clean

Customer review rating 4.5/5

Sarah Couples - 25/12/2020 Confirmed reviews ALL

Lovely hotel, modern and clean. Good location.

Relaxing Stay

TripAdvisor rating 5.0/5

Paul C 12/09/2020 TripAdvisor review

Room and public area is very clean. Excellent Check-in by Becky gave us great recommendation for places to go and eat in Liverpool. We would have love to sample the food in Macro but it is currently closed due to Covid. We were offered Breakfast Grab and Go Bag throughout our stay - the continental options included were plentiful. Location is perfect about 10 minutes walk to Liverpool One and the Baltic Market. We were given a corner room so could see the Mersey. Will definitely return when in the area. Thank you for a lovely stay.

Dear Paul C Thank you for your review Delighted you had a great stay and found the hotels location to be ideal to discover our amazing city. We do hope to welcome you back to Pullman Liverpool in the future. kind regards Neil Brailsford General Manager

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