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Pullman Liverpool Hotel 4 stars

TripAdvisor rating 4.5/5 2,408 reviews
Pullman Liverpool
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Attached to Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

  • Close to Albert Dock and Tourist Attractions

  • Suites are available at a supplement. To book contact us on 0151-945-1034

  • Complimentary 5G Wi-Fi and Sky and BT sports channels

  • Marco Pierre White Wheeler's of St James Oyster Bar & Grill

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP
liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Contact email

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION :   TAXI 5 MINUTES

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our accommodations

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

WHEELERS OF ST JAMES OYSTER BAR

Type of cuisine: International

Wheeler's of St. James's Liverpool is located next to Liverpool's event campus, consisting of M&S Bank Arena , ACC Liverpool and Exhibition Centre Liverpool, great for pre-show dining.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WHEELERS OF ST JAMES BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,514 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,408 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good service

TripAdvisor rating 4.5/5

Marlon F Business - 26/01/2020 TripAdvisor review

The hotel is really good. However, the location is a little bit isolated from the centre. The view is to the river but there aren't many things next to the hotel. The bar service was excellent with a good balance without bother you.

Highly recommend.

Customer review rating 4.7/5

Scott W. Couples - 22/01/2020 Confirmed reviews ALL

Myself and the missus, stayed here on the 14th January for 1 night. Our room was on the 8th floor and was very very good. I personally could not fault a thing. We will be staying here again for sure. Thanks again.

Customer review rating 4.7/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Lovely hotel, very clean.. crisp modern rooms

Very relaxing

Customer review rating 4.7/5

Graham B. Couples - 20/01/2020 Confirmed reviews ALL

Great as expected

Not so good

Customer review rating 4.7/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Room not as clean as usual. Problems when checking out over payment of the room

Perfect stay

Customer review rating 4.7/5

Mustangsally Couples - 20/01/2020 Confirmed reviews ALL

Very professional check in staff, polite and friendly. Fabulous bedroom overlooking the city and river with all mod cons and great bathroom with lovely toiletries and powerful shower. Tea and coffee making facilities including an espresso coffee pod machine. Breakfast next morning was amazing with a huge choice from the cold table and full English from the hot buffet. Service overall was brilliant and our stay exceeded expectations.

Best stay in Liverpool we've had and we've stayed a lot.

Customer review rating 4.7/5

Peter P. Couples - 19/01/2020 Confirmed reviews ALL

Excellent room and the staff were great.

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I'm so happy to hear that you had an excellent room and that the staff were great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Perfection

Customer review rating 4.7/5

Mark H. Business - 19/01/2020 Confirmed reviews ALL

Thoroughly enjoyable stay. Thank you

A slice of sophistication

Customer review rating 4.7/5

Foxydoxey Couples - 19/01/2020 Confirmed reviews ALL

I was given a warm greeting by the doorman before meeting with the concierge who made me feel very welcome at the Pullman. The rooms are very comfortable and breakfast was delicious. I look forward to returning soon

Beautiful hotel

Customer review rating 4.7/5

Kristy M. Couples - 19/01/2020 Confirmed reviews ALL

Only stayed for a short time but hotel was beautiful and staff friendly

Delightful

Customer review rating 4.7/5

Tina Couples - 19/01/2020 Confirmed reviews ALL

Service was amazing, staff where so friendly and helpful

Poor service

Customer review rating 4.7/5

Ian D. Business - 18/01/2020 Confirmed reviews ALL

I don't think a hotel this size should have one person on a small desk with a laptop checking in guests, it is insufficient and the reason I had to wait for nearly 10 minutes. I ordered a tuna salad which was on your in room dining menu but was phoned back to be told you didn't have any tuna. When I checked out, the staff couldn't get any printers to work so my receipt had to be emailed which I don't like as it is an inconvenience for me.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Pullman Liverpool. I am so sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I will investigate into the issues you have raised and I will aim to respond to you regarding these by Sunday. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Excellent team

Customer review rating 4.7/5

Dale B. Business - 18/01/2020 Confirmed reviews ALL

Regular high standard received

Dear Mr b., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I'm happy to hear that you received a high standard of service during your stay. We hope to see you again on your next visit to Liverpool.. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Great hotel with lovely staff

Customer review rating 4.7/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

The location of the hotel is ideal. The staff are always welcoming and extremely helpful. The rooms are comfortable and well equipped.

Dear Ms T., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I am happy to hear that our staff were welcoming and helpful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Very good

Customer review rating 4.7/5

Jon R. Business - 16/01/2020 Confirmed reviews ALL

Nice rooms, efficient, pleasant staff - average breakfast

Dear Mr R., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I am happy to hear that our staff were pleasant and efficient. I'm sorry to hear that the breakfast was average, if you have any additional feedback please don't hesitate to get in touch. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Amazing

Customer review rating 4.7/5

Wendy S. Couples - 16/01/2020 Confirmed reviews ALL

Perfect from check in to check out, our room was lovely with amazing views over the Mersey, staff were brilliant and very helpful and the food was tasty and plentiful

Dear Ms S., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I'm so happy to hear that your room was lovely and you enjoyed the views. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Easy, stress free, no queues, great room, great location, great staff.

Customer review rating 4.7/5

Chris Business - 16/01/2020 Confirmed reviews ALL

Getting from the station was a breeze via short (and very cheap) cab. I did the quick on line check in process beforehand and my keycard and everything was ready at the desk. Really nice room and great bar and staff.

Dear Mr G., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I am happy to hear that you enjoyed our location and our staff were great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Lovely place to stay.

Customer review rating 4.7/5

Simon D. Solo - 16/01/2020 Confirmed reviews ALL

Excellent! The staff were extremely friendly, helpful and polite. The hotel is also very comfortable and super clean.

Dear Mr D., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I am happy to hear that the staff were helpful and polite. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager

Not overly impressed unfortunately

TripAdvisor rating 4.5/5

karlmullen Couples - 16/01/2020 TripAdvisor review

The check in was very professional and courteous, as was the concierge service. However the room was very dusty. The bar staff were quite surly and not very friendly, and whilst the restaurant staff were friendly they were very inexperienced, although I have to say the food at dinner and breakfast was excellent. Check out was confusing and took far to long for a simple checkout (which was supposed to be a fast checkout!)

Mr Mullen Thank you for your review I am sorry to read your experience was not to the high levels we structure to achieve for which I sincerely apologise Your feed back will be addressed with the team so the points can be addressed and we do hope to get the opportunity of welcoming you back and restoring your faith kind regards Neil Brailsford General Manager

Lovely hotel in wonderful city

Customer review rating 4.7/5

Paula, B. Business - 15/01/2020 Confirmed reviews ALL

The hotel was very nice; a spacious room with all the amenities required and a lovely view.

Dear Ms S., We very much appreciate your comments regarding your stay at the Pullman Liverpool. I am happy to hear that you enjoyed the view from your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynsey Kaplansoy Guest Experience Manager
Our most recent 20 reviews

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