Pullman Liverpool

Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,343 reviews

ALLSAFE approved hotel

Pullman Liverpool
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Hotel extras

  • Liverpool Kings Dock Car Park Discounted Rates

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

Fax: +44 151 945 1001


  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS:53.396407, -2.989419

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,343 reviews

TripAdvisor Rating  4.5/5  2,811 reviews

Clean, lovely, friendly staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very happy with the room. Staff was friendly, especially the Greek lady, she was so welcoming. Breakfast was varied with good options, although the bread and pancakes were dry and not so good!

Great stay

Customer review rating 4.5/5

Rob W. Business - Confirmed reviews ALL

Stayed here to be close to a conference. Great amenities, nice rooms and good value. Would stay again.

Great stay, great staff

Customer review rating 5.0/5

Bill Couples - Confirmed reviews ALL

From the welcoming check in to the friendly checkout we had a great stay. The privileges of the executive room were a very pleasant surprise and the room itself was very comfortable.

Excellent location and outstanding staff

Customer review rating 5.0/5

Hobart H. Business - Confirmed reviews ALL

I was only in Liverpool for 24 hours to attend a medical meeting. But, in that short time, I appreciated the lovely location of the hotel, which allowed me to walk around and soak in some of the city's ambiance. Importantly, the hotel staff were great. Friendly, helpful, informative and attentive. It was a short but very sweet visit!

Comfortable, well located for ACC or Arena

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

1 night stay for a conference. Comfortable, clean. Easy check in

Very good stay

Customer review rating 5.0/5

James J. J. Families - Confirmed reviews ALL

A really good experience all round - a really efficient and friendly check-in process via Katie, who I very highly commend.

Nice Hotel, No Management

Customer review rating 3.0/5

Eamon Families - Confirmed reviews ALL

It was a god start as the man at reception was very personable. Breakfast was very badly run. The Hotel was very busy but it wasn't staffed very well. There were only young kids serving. The cups were dirty. The cold buffet was almost non existent as it had not been restocked. I went for hot breakfast and the sausages were over cooked, the bacon was all stuck together and the mushrooms looked cooked on the outside but were raw. The Tomatoes were burnt on the outside and hard as they weren't cooked either. I had to ask three times for coffee and when it came it wasn't the best. The orange juice was a pulp and there was a mess with spilt orange juice all over the bar. The mess was there when I went for breakfast and was still there when I left. When I checked out, the lady asked me if I enjoyed my stay, I told her I did, but the Breakfast was not good and I mentioned that there wasn't enough staff and there was no management, to which she replied that there should have been today.

comfortable stay

Customer review rating 5.0/5

Gill K. Families - Confirmed reviews ALL

Stayed overnight at the Pullman, and as before, it was a very comfortable stay. Staff are always pleasant and willing to help. Room is spacious, clean and appealing.

Excellent stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Clean and comfortable room with helpful and friendly staff.

Nice stay

Customer review rating 4.0/5

Renee S. Business - Confirmed reviews ALL

Was good but I did not receive my emailed receipt. Now an inconvenience.

Excellent Location

Customer review rating 4.0/5

Lindsey B. Couples - Confirmed reviews ALL

Stayed whilst attending an event at the Liverpool arena. Room was very comfortable. Discounted 24 hour parking rate of £12 for Kings Dock car park.

Good Stay but with hiccups

Customer review rating 4.0/5

Mike Couples - Confirmed reviews ALL

Stayed at the Pullman Liverpool for the second time. Car parking next door is supposed to be £12 for 24 hours. Put in what i thought was £12, but it was wrong. I had only paid for 8. I then had to pay another £18. Ripped off! No instructions on the machine. They had been removed. I found out later at check in that you put in the amount up to £12 which is 8-9 hrs, and then then the wardens know you are staying at the hotel. The girl at check told me I had 2 rooms ready when I had only requested one! The reservation had been made weeks previously, as it was my wifes birthday. She could not understand that I only wanted one. She then realised that she was counting another reservation I had with the hotel for July and was adding them together! River view room was worth the extra. I have reserved the same for July. The breakfast as always was excellent. However, this morning the bacon was folded in half, and obviously cooked in the oven. One side was cooked, the other side was raw. I left it! Dinner the night previously was excellent. Full marks to ZACH for friendly attentive service, His recommendations on which dish to have were spot on. Very knowledgeable, and gave us excellent service all evening. Well done!!!!!

Superb hotel

Customer review rating 4.5/5

Jen Couples - Confirmed reviews ALL

We were over the moon with our stay at the Pullman, the service and quality of the rooms was fantastic. We were hoping for a better view from our room after the amount of money we paid, but otherwise it was great. Also, paying extra for the perks of free mini bar, coffee machine etc wasn't really worth it, the selection in the mini bar was pretty poor, mostly soft drinks and enough snacks for one guest not two.

Favourite Liverpool hotel

Customer review rating 5.0/5

Charles F. Couples - Confirmed reviews ALL

Simply my favourite hotel in Liverpool. Excellent service , food and so convenient

Absolutely a dood round hotel and restaurant

Customer review rating 5.0/5

D L. Couples - Confirmed reviews ALL

Staff very helpful and very well positioned hotel in all a good experience

My second home

Customer review rating 5.0/5

Laura C. Families - Confirmed reviews ALL

Just want to say a huge thank you to becky and the team for making mine and my sons stay so special we love coming home haha. Your all amazing x x

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staff and clean

Easy access to the arena and parking

Customer review rating 4.5/5

R.p. Couples - Confirmed reviews ALL

Only downside was a queue for breakfast.

Good stay

Customer review rating 4.0/5

Linda M. Couples - Confirmed reviews ALL

Have stayed many times but this time I found the cleaning in the room not upto scratch considering they have upted the cleaning our room had tooth paste on the walls and door soap on soap dish and on the Monday our room wasn’t cleaned but somebody knocked on our door at 5 o’clock to ask if had been done we said no so we let them in to do the bathroom and replenish the water so bed wasn’t done was really disappointed with this I expect better from the Pullman

Not what it used to be

TripAdvisor rating 3.0/5

mistersmith2022 TripAdvisor review

This used to be a proper Sofitel standard hotel, but how lack of care and maintenance have let this so-called 4* hotel down. Don’t bother with executive rooms as there is nothing executive about them, not even a work space. Just unprofessional on a whole, apart from the breakfast staff and some of the housekeeping. Doesn’t help that crackheads - I mean proper drug addicts - cough all over guests and breakfast buffet, but guess a paying guest is a paying guest at this establishment.

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