Pullman Liverpool 4 stars

Great stay at the Pullman hotel, can’t fault the service from start to finish. The management team and in particular josh were really helpful and made the evening so nice. I would definitely stay again and highly recommend this hotel.

My partner and myself have just returned from a stay at the Pullman, we have never stayed in one before but we were pleasantly surprised - we have stayed in a lot of hotels around the country and this was definitely in the top 3. The location is ideal, few minutes walk to Albert dock, around 10 to Liverpool one and 15 to the Baltic market. It was really easy to get to by car and the car park next door had plenty of spaces with the hotel offering a discount off the price. We had originally booked the superior room, however on arrival we had been upgraded to the premium deluxe which was a lovely touch and we were so grateful as the room was absolutely beautiful. It comes equipped with a really nice shower, bath, robe, slippers, mini fridge, nespresso machine, Bose speakers, huge tv and floor to ceiling windows which were amazing. (However just be aware these rooms are on the 2nd floor if you are looking for a view of the river). The bed was really comfy and we had a great nights sleep, I love that they use memory foam pillows instead of the standard hotel ones. All staff we had spoken to were really pleasant, with check in/ check out being very easy. The only reason I wouldn’t be able to give the hotel 5* is because some of the furniture was a bit tired from a couple of wear and tear marks.. there was also a big drink stain on the curtain? However, this wouldn’t put me off staying here as generally the room was clean, tidy and overall we had an amazing stay - we will definitely be back!

Overall a nice, modern hotel in a great location. Staff were very friendly and made us feel really welcome. Nice breakfast and a good choice of hot/cold options. A few issues, mainly with the room itself. Most of these were pretty basic things which aren't difficult to get right, so we presume it's down to housekeeping just not being given enough time to turn over the rooms. 1. The carpet hadn't been hoovered properly. 2. The hand-wash in our bathroom was empty on arrival. Although this was dealt with promptly after a call to reception, surely this is a basic requirement which should be checked when cleaning the room? 3. The pillows were absolutely awful - a choice of either a rock-hard memory foam pillow, or another small pillow which was too firm, meaning we both had a bad night's sleep. 4. The T.V. was faulty and kept switching itself off. 5. No tea bags in the room! There was coffee and a few herbal teas, so again it seems that housekeeping hadn't taken the time to check/re-stock. 6. The hotel offer reduced price parking at the multi story next door. We were told to just press the 'help' button at the pay machine and they would reduce the cost from £18 to £12. We did this, but no one answered, so we ended up paying full price. Not a huge deal, however when I mentioned this to the hotel I was told it was 'out of their hands' and they couldn't do anything.

We were really lucky to be gifted a voucher for a 2 night stay with bed & breakfast and a 3 course dinner for our wedding. When we came to use it, the only available hotel was Pullman Liverpool! Soon as I walked in I was wowed! The staff were really friendly and helpful. The room itself was spacious and the view we had was good even if was of the wheel. I loved that it had a bench by the window. The bath was incredible, so much so I want my own bathroom at home to look like that one! I loved how the mirror turned on by the touch of a finger on the mirror. The breakfast was delicious, typical hotel style breakfast but it was really nice. When we had our 3 course dinner, the restaurant was empty which was a shame because the food was outstanding. I had the fish and chips and the fish is possibly the best I’ve ever had. The drinks are expensive (but most hotels are) and we were charged differently once, not by lots only by a couple of pounds so we didn’t question it. I would 100% go back to Pullman’s and recommend to anyone who wants to visit Liverpool.

Just had a 4 night break, what a wonderful hotel, plenty of choice at breakfast and really friendly staff. People to mention Becky our waitress on our first night, so attentive and engaging, trisha first morning plus an older lady and I think the breakfast manager, such lovely people, we will Deffo be back.