Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.6/5 1,902 reviews

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Waterfront location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our accommodation(s)

All spacious rooms and suites come equipped with free Wi-Fi, tea and coffee-making facilities, a fluffy bathrobe and slippers. Settle into your modern bedroom and feel at home, with a dedicated work space, TV and plenty of natural light. Choose a room with a city or river view for a beautiful backdrop to your stay. All rooms are finished with local-inspired artwork, letting guests feel fully immersed in Liverpool's unique maritime heritage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,902 reviews

TripAdvisor Rating  4.5/5  3,000 reviews

Pullman hotel visit for 40th birthday

TripAdvisor rating 5.0/5

Louise J TripAdvisor review

Great stay at the Pullman hotel, can’t fault the service from start to finish. The management team and in particular josh were really helpful and made the evening so nice. I would definitely stay again and highly recommend this hotel.

4.5* - amazing!

TripAdvisor rating 5.0/5

AnnaLouise H TripAdvisor review

My partner and myself have just returned from a stay at the Pullman, we have never stayed in one before but we were pleasantly surprised - we have stayed in a lot of hotels around the country and this was definitely in the top 3. The location is ideal, few minutes walk to Albert dock, around 10 to Liverpool one and 15 to the Baltic market. It was really easy to get to by car and the car park next door had plenty of spaces with the hotel offering a discount off the price. We had originally booked the superior room, however on arrival we had been upgraded to the premium deluxe which was a lovely touch and we were so grateful as the room was absolutely beautiful. It comes equipped with a really nice shower, bath, robe, slippers, mini fridge, nespresso machine, Bose speakers, huge tv and floor to ceiling windows which were amazing. (However just be aware these rooms are on the 2nd floor if you are looking for a view of the river). The bed was really comfy and we had a great nights sleep, I love that they use memory foam pillows instead of the standard hotel ones. All staff we had spoken to were really pleasant, with check in/ check out being very easy. The only reason I wouldn’t be able to give the hotel 5* is because some of the furniture was a bit tired from a couple of wear and tear marks.. there was also a big drink stain on the curtain? However, this wouldn’t put me off staying here as generally the room was clean, tidy and overall we had an amazing stay - we will definitely be back!

Dear Anna Thank you for reviewing your first stay with us here at Pullman Liverpool. So pleased to read you had a good experience had a good nights stay, found the parking easy and were made to feel welcome by the team. We look forward to welcoming you back in the future. kind regards Neil Brailsford General Manager

A few niggles

TripAdvisor rating 3.0/5

wy2468 Couples - TripAdvisor review

Overall a nice, modern hotel in a great location. Staff were very friendly and made us feel really welcome. Nice breakfast and a good choice of hot/cold options. A few issues, mainly with the room itself. Most of these were pretty basic things which aren't difficult to get right, so we presume it's down to housekeeping just not being given enough time to turn over the rooms. 1. The carpet hadn't been hoovered properly. 2. The hand-wash in our bathroom was empty on arrival. Although this was dealt with promptly after a call to reception, surely this is a basic requirement which should be checked when cleaning the room? 3. The pillows were absolutely awful - a choice of either a rock-hard memory foam pillow, or another small pillow which was too firm, meaning we both had a bad night's sleep. 4. The T.V. was faulty and kept switching itself off. 5. No tea bags in the room! There was coffee and a few herbal teas, so again it seems that housekeeping hadn't taken the time to check/re-stock. 6. The hotel offer reduced price parking at the multi story next door. We were told to just press the 'help' button at the pay machine and they would reduce the cost from £18 to £12. We did this, but no one answered, so we ended up paying full price. Not a huge deal, however when I mentioned this to the hotel I was told it was 'out of their hands' and they couldn't do anything.

Dear wy2468 Thank you for taking the time to post a review of your stay with us here at Pullman Liverpool. Your feedback is valuable to us, I am sorry to read there were elements of your stay not to the high standards we strive to deliver which will be addressed with the team but my apologies for this lapse. Delighted to read there were also positive aspects of your stay and the team looked after you and made you feel welcome. We do hope to welcome you back in the future. kind regards Neil Brailsford General Manager

Absolutely Amazing!

TripAdvisor rating 5.0/5

Ywilson571 Couples - TripAdvisor review

We were really lucky to be gifted a voucher for a 2 night stay with bed & breakfast and a 3 course dinner for our wedding. When we came to use it, the only available hotel was Pullman Liverpool! Soon as I walked in I was wowed! The staff were really friendly and helpful. The room itself was spacious and the view we had was good even if was of the wheel. I loved that it had a bench by the window. The bath was incredible, so much so I want my own bathroom at home to look like that one! I loved how the mirror turned on by the touch of a finger on the mirror. The breakfast was delicious, typical hotel style breakfast but it was really nice. When we had our 3 course dinner, the restaurant was empty which was a shame because the food was outstanding. I had the fish and chips and the fish is possibly the best I’ve ever had. The drinks are expensive (but most hotels are) and we were charged differently once, not by lots only by a couple of pounds so we didn’t question it. I would 100% go back to Pullman’s and recommend to anyone who wants to visit Liverpool.

Dear Yasmin W Thank you for your review and feedback that is truly appreciated and will help us to improve. Delighted to read you had a good stay and enjoyed our rooms and fish and chips and the team ensure you were well looked after We look forward to welcoming you back in the future. Kind regards Neil Brailsford General Manager

Fantastic place to stay and close to everything

TripAdvisor rating 5.0/5

mff1962 Couples - TripAdvisor review

Just had a 4 night break, what a wonderful hotel, plenty of choice at breakfast and really friendly staff. People to mention Becky our waitress on our first night, so attentive and engaging, trisha first morning plus an older lady and I think the breakfast manager, such lovely people, we will Deffo be back.

Dear mff1962 Thank you for choosing to spend your four nights ay with us here at Pullman Liverpool. Delighted you had a great experience and thank you for your kind words about Becky, Trisha, Roni and Paul which I will ensure are shared with them. We hope to welcome you back soon. kind regards Neil Brailsford General Manager

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