ibis London Elstree Borehamwood Hotel 3 stars

Online booking and check-in worked seamlessly. Reception staff were friendly and efficient. The room was basic but clean and comfortable.

Decent stay with several small issues that added up. Issue with checking in, ironing facilities not good enough, dinner service not great, breakfast a mixed offering.

Happy with the price. Check in was good & friendly although I was signed up for some rewards programme that I expressly said that I didn't want (I explained at check in that when on the phone earlier, to book, I was given the hard sell of the programme and this put me off). The room was not good - strong smell of solvent/cleaner, as if there had been a disaster in there the previous night. I opened the door and window to clear the air and had the pillows and towels changed, but the smell was in the bed. The toilet was pretty grubby too - pan not clean and the loo rolls were in the bedroom areas. Bedding was stiff as board. I didn't eat at the hotel. At check in, I was told a vat invoice would be sent by email but has not yet appeared.

I stay here a lot. The staff are brilliant and very helpful and friendly. However the chef was not working for any of the nights I stayed which was a bit of a problem as the snack menu was also depleted having sold out the 2 items that I can eat. I have a food allergy. Otherwise it was convenient and comfortable as always. The bathroom upgrade is good.

The room was clean and tidy upon arrival. The staff were courteous and helpful throughout our stay.

It was great to arrive in a welcoming environment with great staff on the front desk. There was a bit of a wait to check in but it was okay due to the high standard of service and welcome. The room was clean, with all amenities and a good shower. Also in a great location with a big Tesco down the road and leisure centre next door.

Very good

Congenial staff, clean

Nice rooms, nice food, excellent breakfast, really good value for money

Second time staying there with my cat, both times were brilliant. Rooms look good and are clean, had all I needed and more. The staff was incredibly helpful with anything we needed and went above and beyond. My partner and I are vegan, so the staff was very accommodating in that sense as well. Breakfast had lots of vegan options. The only downside really was at dinner, the menu only clearly marked vegetarian dishes so had to rely on staff to help us figure out what can be made vegan. Also there were no protein-rich options for dinner on the menu, which the staff kindly solved by giving us a portion of beans on the side with some of the pasta sauce. We are overall very happy with our stay, just suggest for the future that vegan dishes (or dishes that can be made vegan) will be clearly marked on the menu, and that there is at least one vegan main that has a decent amount of protein in it to make it more balanced. Very happy with how the staff has handled it though! Also, well done for such a great vegan-friendly breakfast, has improved a lot since 2 years ago!

Friendly staff, warm welcome very clean

very satisfied with reception room and breakfast, bar costs higher than expected. lounge area small but satisfactory. check out perfect.

This hotel is our hotel of choice for stays in London, we have stayed several times in 2019. Hotel is always clean and tidy, staff are always welcoming. They made a brilliant effort with decorating for Halloween and Christmas was tastefully done. Breakfast is very good and price competitive.

Stayed 3 nights. Functional, clean and tidy. Tea and coffee making facilities, . Hairdryer available. Room cramped. Parking adequate.

good