ibis London Elstree Borehamwood 3 stars

Customer review rating (ALL Rating) 4.4/5 727 reviews

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Elstree Way, Borehamwood, WD6 1JY LONDON, United Kingdom

Description

Hotel extras

  • Nearby Elstree, BBC and Sky Studios, short drive to Warner Brother and Wembley Stadium.

  • Located close to the A1 and M25, as well as Elstree & Borehamwood station

  • On Site Parking

  • Free Wifi

  • Pets friendly

Our accommodation(s)

Hotel location

ibis London Elstree Borehamwood

Elstree Way, Borehamwood
WD6 1JY LONDON
United Kingdom

GPS:51.659812, -0.266225

Telephone
Fax +44 20 8736 2600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGGS

Feeling peckish. You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  727 reviews

Customer review rating 1.5/5

Tolga Y. Couples - Confirmed reviews ALL

The hotel room itself was nice, clean, and well-presented. However, I was disappointed with my overall stay. The water pressure in the bathroom shower was very poor, which made it difficult to enjoy using it. Additionally, there was a dog in the room next door that barked at random times, disturbing the rest and sleep I was hoping to get. While I understand that the hotel is pet-friendly, there were clearly many rooms available, so placing guests next to a room with a pet was not ideal. This experience reflects poorly on the level of customer service, as more consideration could have been given when allocating rooms. I was very tired at the time, which is why I didn’t contact reception to request a change, but this situation should not have arisen in the first place.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room clean, nice, and well presented, however we’re very sorry that other aspects of your stay affected your overall experience. Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of comfort and consideration we aim to provide. Your comments have been noted and will be shared with the team so we can review this carefully and improve where needed. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much more comfortable stay in the future. Sincerely, S Makarov General Manager

Customer review rating 5.0/5

Reena B. Business - Confirmed reviews ALL

The staff are lovely, couldn't I enough to make sure my stay was comfortable. Thank you

Dear Guest, Thank you so much for your kind words! We're thrilled to hear that our team make sure your stay will be comfortable — they truly go above and beyond for every guest. We hope to welcome you back again very soon! Regards, Limwel

Customer review rating 4.5/5

Gilbert A. Families - Confirmed reviews ALL

Very happy with our stay, lovely staff, very clean hotel, great breakfadt

Dear Guest, Thank you so much for your wonderful review! We're delighted to hear you had a happy stay and that our team made a great impression. Keeping our hotel clean and comfortable is something we take great pride in, and it's always lovely to know our breakfast is enjoyed by our guests. We hope to welcome you back very soon! Regards, Limwel

Customer review rating 5.0/5

Ross S. P. Business - Confirmed reviews ALL

Staff were outstanding, helpful and did the hotel brand proud. So friendly, helpful and accommodating.

Dear Ross, Thank you very much for your wonderful feedback. We’re delighted to hear that our team made such a positive impression on your stay. Your kind words about their friendliness, helpfulness, and professionalism truly mean a lot, and we will be sure to share your comments with them. We hope to have the pleasure of welcoming you back again soon. Kind regards, Kira Rogalova Assistant General Manager

Customer review rating 3.0/5

Jane W. Solo - Confirmed reviews ALL

I arrived late afternoon and was told if I gave them my e mail I could get a free drink at the bar later. That never happened although I did give them my e mail. It had been raining with some hail and I went straight to my room. It was comfortable but the door to the toilet/shower room was very difficult to close as it had clearly warped. Then the food! The fish and chips were the worst I hve ever had. I cut into the fish and a hole half of the natter just fell off with no fish inside at all. The side with fish in was quite unpleasant. The peas and tartare sauce were nice tho. Then in the morning I went down food breakfast at 8.45 the bacon was dried up the mushrooms crunchy and the tomatoes were for some reason very bitter. Someone told me you dont have a kitchen which begs the question how can you serve food but I hve no evidence that is true so who knows how it could be so awful.

Dear Jane, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your experience did not meet expectations. In particular, we apologise for the issue with the complimentary drink not being honoured—this is clearly not the impression we want to give, and we will follow this up with our team. We also regret the maintenance issue you encountered with the bathroom door, and we will ensure this is addressed promptly. Most importantly, we are very disappointed to hear about your experience with both your evening meal and breakfast. The quality you describe is far from our usual standards, and your comments have been shared with the relevant teams for immediate review and improvement. We do appreciate you highlighting the aspects you did enjoy, such as the comfort of the room, and we’re grateful for your honest feedback as it helps us improve. We hope you might consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Kira Rogalova Assistant General Manager

Other web-users rate our hotel

  • 516 reviews 9/10 Location
  • 860 reviews 6.6/10 Room
  • 926 reviews 9.3/10 Service
  • 10 reviews 7.8/10 WiFi
  • 487 reviews 7.6/10 Cleanliness
  • 294 reviews 7.1/10 Breakfast
  • 163 reviews 8/10 Vibe
  • 57 reviews 9.1/10 Bar

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