ibis London Elstree Borehamwood Hotel 3 stars

clean room, helpful staff.

Upon arrival at the hotel I was asked my reason for the visit, this was to visit my daughter who we had not seen for many months; when I booked I ticked the 'leisure' option and nothing flagged up, I also checked Gov guidelines and could see no reason not to visit. At reception I was informed the hotel was only taking bookings from key or essential workers. As it happens I am a key worker but feel this should have been made clear before I booked. We have enjoyed several stays at this hotel in the past few years and it is our preferred place to stay though our last 2 stays we have noticed that the hotel has not been maintained as well. Rooms do not look/smell as clean as they have in the past, towels had what looked like rust patches on them, walls/bathroom door had black marks/rust patches and the atmosphere seems to had changed. Staff were still helpful as always and the hotel is situated perfectly for us. It is approx 1 mile to the train station and close to shops and supermarkets. I realise that it's been a difficult year and hopefully, as we come out of lockdown things will improve again.

The room was cold. Tv to small. Awful

Very good

Staff are excellent; efficient, friendly, and always available. The hotel is always clean. everything works. Great location, good parking, good wifi, and overall for the money; you cannot do much better. they do a superb job.

I stayed at the Borehamwood Ibis in March andIleft a couple of items in my room and Maria the maid found them and they were returned to me when I came back to stay the following week. Very good experience and iIhave booked again for another week in April.

Hotel staff were very pleasant, polite and easy to talk to (real world) Room was immaculate. Highly recommended and we enjoyed our stay there.

Shower head angle could be better or a longer arm

Efficient staff. Always helpful and profesionnal. Management is hands on and approachable.

Arrived early on Tuesday and asked if I was able to park before check in as I was working nearby and wasn't an issue at all. I checked in later that day which was super easy and went to find my room. I asked for a quiet room (which most of the time it was but a few bangs of the door and people talking outside but not too much of a problem). Room was fairly small but for only 3 nights, more than reasonable. Pretty clean, bit dusty but would rather that than it being used the day before by some other person. The hot water was a little temperamental, first night didn't really have any hot water but by the morning it was lukewarm and by the following day was much warmer so might just have been left a while. Checking out was even easier, just left my card in the sanitising liquid. Overall, pretty happy and will probably be booking back in very soon!

Very comfortable stay. Excellent and simple facilities. Friendly and very helpful staff Everything needed to work, rest and function in these strange times. Thank you Team Ibis Borehamwood.

This Hotel is an ideal location, within walking distance of the Film Studios and the station just 15 to 20 minuets walk. It is an easy drive to anywhere in London. The hotel is always very clean and the staff are polite and helpful. The free car parking is a bonus. i stay here regally and would recommend it to anyone.

awful stay, windows didn't close properly I had to make my own draft excluders, had specifically asked in the special instructions that I would like a quieter room if possible and they put me in a ground floor room next to a leisure centre and right on the road so not a great start and then proceeded to give me a completely run down room on the 5th floor that the window didn't close overlooking the road and the terrible constant noise and also charged me 12.99 for a breakfast Bap which was awful precooked microwave rubbish and I left after 1 night as I couldn't stand it any longer and they refused to refund my 2nd night

The hotel is always very clean and tidy. The staff are excellent and very polite. The only bad point was that some of the guests did not ware masks. I feel that the staff should take firm action with them.

Covid 19 standards very poor in the hotel rooms not cleaned while you stay no towels exchange hotel policy. Staff will bring you fresh towels bin bags if you want your bed changed you have to move rooms at your request. No evidence of tables lifts in lobby cleaned after use. After 3 nights i moved to another room which was dirty and smelled which i didnt accept next was a bit better. expensive rooms with poor service ALSAFE standard very poor