Customer review rating (ALL Rating) 4.1/5 2,417 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel
Located just 15 minutes away from Newcastle Upon Tyne
8 dedicated meeting rooms accommodating up to 160 guests
Fully-licensed wedding venue and reception
Indoor pool, spa and jacuzzi located on-site
PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des
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The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.
Subject to availability
Number of meeting rooms: 4
Maximum size: 190 m²
Maximum capacity: 200 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
Requested refund for 2 but still not actioned by Customer Services or the hotel
Paul P. Business - 26/11/2021 Confirmed reviews ALL
Great hotel and general services but...2 of my operatives had to reduce their stay to 1 night instead of the pre-booked 2 nights due to an urgent welfare issue (family death). Your staff informed me Customer Services only could refund this...contacted Customer Services (Paulo...case number 05…...have his email) but he informed me it had to be the hotel(!). Informed the hotel of this on checking out and they said they would address. Still no refund or response to explain what's happening. I am expecting a refund of £156.00. Not impressed.
Enjoyable family party
Stocst Families - 25/11/2021 Confirmed reviews ALL
Visited for 2 night to celebrate my mum's 70th birthday. Stayed in a Privilige Room which was clean and well equipped. Was very happy with comfortable King Size bed and Nespresso Coffee machine along with all the usual items you would expect to find. Only problem we had was that the bed was not made after Friday night and the coffee cups we used on Saturday morning were not changed so we ended up having to wash them in the bathroom sink. I am sure that had we asked clean cups would have brought up but I should not really have to request clean cups. All staff very helpful and firendly with me, though not all of my family who were staying had the same experience. Those booking in on Saturday had a very long wait to check at 3.00pm, especially as they had not been able to book any earlier. When my cousin asked she was spoken to very rudely and told that under no circumstances could she be booked in and they could not even check which room she was being checked into. What seemed most strange about this was that my sister had already booked in to her room at about midday and also the receptionist had tried to check what room our daughter was in the evening before. Definitely mixed messages. Fortunately this did not spoil the family party.
Nice hotel. Great value for money
Michelle Friends - 23/11/2021 Confirmed reviews ALL
Girls night in package was great value for money. Pool area slightly disappointing and weren't told in advance of time restrictions allowed in pool area. Beauty treatments were great. Pizzas and prosecco were good too. Good choice at breakfast.
Marti Couples - 21/11/2021 Confirmed reviews ALL
Excellent stay, staff very friendly and really happy to make our stay enjoyable.
Old shabby room, inconsistent with previous stays
Mary Business - 17/11/2021 Confirmed reviews ALL
I am regular guest and this time was allocated an old dirty room with heating that could not be controlled. I would be unliekly to stay again unless I was guaranteed better quality accommodation
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