Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 891 reviews

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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  891 reviews

TripAdvisor Rating  3.7/5  1,421 reviews

Booked the George Washington hotel this was a gift from my boyfriend, to visit the Angel of the north. Hotel ruined it.

TripAdvisor rating 1.0/5

Maria S Couples - TripAdvisor review

My boyfriend booked this as a surprise for me, but the hotel ruined the whole experience. I have never experienced anything like this hotel ever. This was not 4* . We booked a superior room as it had a jacuzzi. The pictures looked great. What we got was a room that was out dated run down and filthy. They even had the cheek to offer a 10% discount after complaining which was an insult. We were on ground floor and even the table and chairs outside the room were filthy and full of algae. They did offer us a room change , these where rooms that where updated and fresh but not superior with a jacuzzi which was what my boyfriend paid for, now if they would have refunded half the money back then it would have been okay in a smaller room and clean of course we would have settled for that, but it was if they did not give a hoot. We also purchased breakfast that was steep at £30 each to find that was awful too. Black pudding was hard and dry bacon pale hash browns over fried and cold had to ask for bread to make toast it was just a disaster.As for the coffee 🤦‍♀️. Then we decided to make use of swimming pool etc to try and make the most of it. This hotel pool/gym was used by people not actually staying. Pool was small jacuzzi you had to wait 20 mins to use in so I decided to have a swim first and as I started to move hands in pool I got hair in my fingers put me right off and we gave up. Did not stay for the duration we paid for and left. Sent a letter of complaint to their head office and got 0 reply.

Customer review rating 5.0/5

William W. Families - Confirmed reviews ALL

from the moment we checked into the moment we left we found the staff brilliant, the hotel was excellent room was clean and out stay enjoyable. this was our second stay at the hotel and will use again

Dear William W., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bethany

Customer review rating 4.5/5

Darrenmr R. Business - Confirmed reviews ALL

Room facilities as expected, with complimentary snacks and water being a nice touch. All clean, including bathroom, however no working extractor fan for the shower made the room quite hot in the morning. Great dining options at self-service breakfast and dinner, with the opportunity to watch live sport and sit outside in somewhat of a beer garden also provided. Nearby golf course and driving range was busy due to good weather during visit but were well facilitated and presented

Dear Darrenmr R., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bethany

Customer review rating 2.0/5

Michael S. Families - Confirmed reviews ALL

The room was clean and generally comfortable but the bathroom sink plug jammed and was not fixed

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bethany

Lovely Hotel

Customer review rating 4.5/5

E. Friends - Confirmed reviews ALL

Great accommodation in a country setting - amazing having the heated pool and spa right there. Very friendly weekend reception staff. Lovely bar/restaurant with outdoor seating option.

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Other web-users rate our hotel

  • 184 reviews 9.1/10 Location
  • 1,008 reviews 6.5/10 Room
  • 760 reviews 8/10 Service
  • 10 reviews 3.8/10 WiFi
  • 385 reviews 6.2/10 Cleanliness
  • 269 reviews 6.3/10 Breakfast
  • 199 reviews 5.3/10 Wellness Area
  • 172 reviews 6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.