Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 915 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Mercure Newcastle George Washington Hotel Golf & Spa - Image 4
Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CARTER AND FITCH

Non contractual photo

PIZZERIA - SMOKEHOUSE - BAR: Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  915 reviews

Customer review rating 4.0/5

Kenneth E. Couples - Confirmed reviews ALL

Very nice place, clean with good facilities and a really nice appointed room.

Customer review rating 5.0/5

Gloria W. Families - Confirmed reviews ALL

Wonderful

Customer review rating 2.0/5

Murray M. Business - Confirmed reviews ALL

Room very hot, no air con, had to leave external sliding door open all night

Dear Murray M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Emma A. Families - Confirmed reviews ALL

The actual hotel is lovely (although the room was way too hot with no air con) but what soured our stay was the number of missed calls I had in a short time before we had even checked out (we had a late checkout) and voicemails demanding payment. When I called back to advise we were still in the room and hadn't checked out, the lady I spoke to demanded payment there and then. To make matters worse, I was charged incorrectly (which would not have happened if I had paid in person on check out, instead of being hounded for payment). I have been trying to sort this out for a number of weeks but I'm just being ignored.

Dear Emma A., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01…if you wish to discuss this matter in further details. Sincerely,

Customer review rating 4.0/5

Barry/darren M. Friends - Confirmed reviews ALL

Very pleasant stay, the food was excellent but the drink was extortionate, and it was ridiculous that the guy in the pro shop had to close up the shop to come and serve on the bar.

Other web-users rate our hotel

  • 191 reviews 9.1/10 Location
  • 925 reviews 6.6/10 Room
  • 778 reviews 8.1/10 Service
  • 20 reviews 4.2/10 WiFi
  • 330 reviews 6.1/10 Cleanliness
  • 227 reviews 6.9/10 Breakfast
  • 192 reviews 5.6/10 Wellness Area
  • 174 reviews 6.1/10 Value

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