Can’t fault hotel itself…. I was staying for a wedding which was at 5 pm the reason I booked was so I could get ready there but as a 3 o clock check in….the room was nt ready till 3 45 then had time go back to reception as was only one towel… paid £80 which included breakfast only to be told on the morning that I hadn’t paid for it as all the wedding party paid the same and breakfast was included….they did let us in eventually…..then went for my breakfast no FRIED EGGS the girl I asked about them she just said non ready at the moment..

Email not responded to: rom: Sandra McLuckie <s.…> Date: Tue, May 3, 2022 at 5:02 PM Subject: Faulty Towers To: <op…> Dear Anthony Before I go publicly on social media with this catalogue of complaints against the George Washington Hotel, I am providing you with the opportunity to put it  right. I wish to make a formal complaint against the George Washington Hotel for the calamity of events which took place from checking in to checking out of the hotel, not to mention the problems when booking the stay. Initially when the booking was made on 27th February, for eight persons, I was informed by a male receptionist that the room booking cost £90 A ROOM AND NOT PER PERSON.I emailed on 14 March at 11.46 am and asked what time we should check in and what time dinner was.  The response I received back was check in at 15:00 pm with treatments at 3pm x 2 and 3.30 x 2.  FOUR PEOPLE?  I BOOKED FOR 8 PEOPLE?I replied back to inform Samantha McCabe that an error had been made and that I had twice given the names of the 8 guests.Then I received diary confirmations that 16:00 x 2 and 16:30 x 2 spa bookings had been added to my booking which was fine and that dinner was booked in the restaurant at 18.00 pm.I then received an email on 24 March, 2022 stating that there were no longer 15.00 appointments but that they were now 17:00 and the 15:30 appointments were now 17:30 and then received another email stating that a beauty therapist had left so could we start the treatments at 14:00!!Talk about confused.com and relaying all these changes to 7 ladies!I asked for dinner to change  from 18:00  to 18:30. I have a text message confirming this had been done.A colleague tested positive for Covid and was unable to join us so I contacted your reception team by telephone to inform them and was advised that three of us could go into a family room so there was no problem.  However when I rang back in the evening I was informed all the family rooms had gone but my friend could stay where she was without paying a supplement because of the way we had been messed around. Upon arrival we were met by a Receptionist who had the charm of a rottweiler.  Initially we were ignored whilst she helped her colleague on the computer.  Then without any greeting to the hotel began talking 'AT' us, stating we were late and should hurry round to the spa.  Her tone was appalling and unfriendly.  The girl either needs to work elsewhere or be trained in Customer Service.  We were informed the POOL WAS CLOSED and as this was part of our planning for the stay we were most disappointed.to say the least! My friend turned up to  book in the single room and was then asked to pay for the full room, including the supplement.  I had to have a discussion with the lovely receptionist that this was not the case and were notes not left on the system from my previous conversation with reception staff?  My friend went to her room and no bottle of prosecco had been left so once again reception was contacted and we were questioned as she assured us each room had been left with a bottle.  The investigation carried on to involve the housemaid as to where the bottle was?   No answer was given to us? After the calamity of checking in we were advised to go round to get our beauty treatments to which three of the girls opted for a m..  Therapist replied ' you can't have that as it takes too long'.  But it is on your advert my friend replied and showed her the Pizza/Prosecco offer... It was a definite no from the beauty therapist...and reiterated it took too long? After treatments we went for dinner which was fine, then asked where the bar was.  Then the bombshell news was given to us by the waitress that there was NO BAR and that we could go over the road to the pub if we wanted an alcoholic drink.  NO BAR as there was a wedding party in!!!   I have never in all my years of travelling been to a hotel with no bar!!  Fed up of the day I went to bed hoping the next day would be better. Sunday morning, down to breakfast feeling very hungry...  PLATES THE SIZE OF SIDE PLATES were given to us.  I thought it was for toast but NO it was for your English Breakfast or maybe one sausage and an egg.   Again I have never been given a side plate to eat breakfast from.  ARE YOU ATTEMPTING TO MAKE YOUR GUESTS SLIMMER?  MY GOD I'd had enough and wanted to go home and get out of the place now.  We had all had enough of nothing but a shambolic experience. Whilst checking out my friend was once again asked to pay the room supplement from another receptionist but refused to.  Whilst sitting a French lady was complaining about the pool being out of order and that you had spoiled her stay as she had arranged to have her child put in the creche which you had closed too without any communication.  I understand the lady was sent to another hotel with a swimming pool and creche facilities!  So it wasn't just my party that were disadvantaged and unhappy! I would never recommend staying at the George Washington Hotel to anyone.  It was a total shambles that could have been avoided if your team communicated effectively and you ensured that normal services such as a bar and swimming pool were available for guests to use and that your advertising campaigns matched the reality of what guests really receive.  The advert you placed on social media is classed as false advertising and could get the hotel group into trouble! If you wish to discuss this complaint further my mobile number is 07…. Sandra McLuckie

I paid for breakfast in advance and went to ha e breakfast and someone checked my room number and let me in. While I was having breakfast, a different lady came in and asked me again if my room number was verified. I found that very disrespectful and rude since I know how it works and I already gave my room number when I was let into the breakfast lounge. To my knowledge, She did not ask that question to other people having breakfast in the lounge. I would not like to stay at this place again given that experience.

The stay was really good and was perfect for me to visit with Customers the next day

As previous stays everything was good. Friendly efficient staff. Comfortable room and the big bonus on this occasion of an upgrade. The only glitch with systems is the room key sensitivity to access the room. I understand it’s on the snagging priority

The shower screen was broken and injured me. No use of the pool Rooms were joined and we could everything next door as if we were in the same room. No compensation or good will gesture given for the injury etc

We come over for two might stay with friends the men did golf had a great time rooms are great and clean

I was only there for an overnight stay. The staff made me so welcome. The room was very clean and spacious, would definitely use this hotel time and time again.

A lovely modern spacious bedroom, the leisure facilities were very good too. We enjoyed our meal in the restaurant and the breakfast was very good too.

The room was fine, front office team friendly and helpful. Carter & Fitch restaurant service is hit and miss even when it’s not busy you can wait for ages just to place your order.

Great family time

We checked-in on Friday 8th April and were allocated room No. 419. At about 1 am until 2. am a gentleman was banging on the door opposite to us, which I think was room 410, demanding to be let in. In the absence of a response he then used his mobile phone, still without any further response. At 3 am he returned and continued banging on several doors until eventually some let him in at about 5.30 in the morning. However, Saturday night far more sedate.

We stayed here for a mini break/honeymoon after just been married room was beautiful but could of been cleaner bathroom had a very nasty smell I did phone front desk and was offers a air freshener also robs and slippers when not I rooms as of staff been of due to covid which can't be helped but should not affect people's stays

First time i was given poor room, coving feel off and nearly did me some damage. Was changed room thankfully and much nicer and good stay as always. Would prefer to have room upgraded without asking as im a frequent visitor and would prefer rooms on floor 4 please

The hotel was very good and the staff very helpful. The room was very comfortable as it should be. The breakfast was a wonderful way to start the day. The heating was working good in the room so really nice evening sleep