Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 932 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

Hotel extras

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CARTER AND FITCH

Non contractual photo

PIZZERIA - SMOKEHOUSE - BAR: Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  932 reviews

Customer review rating 4.0/5

Cox S. Solo - Confirmed reviews ALL

Very welcoming staff. Clean room. Nice tea bags and hot chocolate. Big , comfy bed. Nice towels and sheets. Swimming pool OK , small and could be warmer and jacuzzi Nice. Sauna not working. OK in daytime, busy after 6. On site restaurant Nice. There was a lift to the second floor but my room was quite a distance away and had 2 flights of 6 steps. Not impressed with that as I had a heavy suitcase and I'm disabled.

Customer review rating 5.0/5

Declan S. Business - Confirmed reviews ALL

Wonderful staff, great location, will be back again!

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Tried to give review for the restaurant staff. Who were very efficient and polite. But was unable to do so.

Customer review rating 4.0/5

David D. W. Business - Confirmed reviews ALL

Great meal clean tidy and professional. Needs a little tlc but breakfast is good.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janis Kyle Reception Supervisor

Customer review rating 2.0/5

Lynsey D. Families - Confirmed reviews ALL

Hotel was in an ok location, facilities were nice and food on site was good. Unfortunately there was an incident whilst we were there with a section of ceiling and metal vent falling on go my 9 year old sons head. Initially this was dealt with in a very blasé manner with no care or concern demonstrated by the original staff member and the manager who attended. Only after I pointed out my disappointment and dissatisfaction with this response did the manager voice concern and apologise for his reaction. Providing an offer of free drinks with our dinner which was accepted however overall we felt this situation was very poorly managed for a hotel of this brand

Other web-users rate our hotel

  • 191 reviews 9/10 Location
  • 937 reviews 6.6/10 Room
  • 791 reviews 8.1/10 Service
  • 20 reviews 5.8/10 WiFi
  • 338 reviews 5.8/10 Cleanliness
  • 238 reviews 6.7/10 Breakfast
  • 192 reviews 5.5/10 Wellness Area
  • 183 reviews 6.3/10 Value

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