Mercure Newcastle George Washington Hotel Golf & Spa

Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 687 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

ALLSAFE approved hotel

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

  • DONWELL HIGH USWORTH:  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS:54.922823, -1.533922

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Carter & Fitch Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  687 reviews

TripAdvisor Rating  4.0/5  1,322 reviews

Great facilities

Customer review rating 5.0/5

Grant M. Business - Confirmed reviews ALL

Good Stay with nice restaraunt attached and good facilities

Dear Grant M., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony

Not customer friendly

Customer review rating 2.0/5

Yeside Families - Confirmed reviews ALL

The room was located far from the reception and it was difficult sleeping in the night because the room was hot and not well ventilated

Dear Yeside O., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies as this is not our normal standard. At Mercure George Washington Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony

Shocking

Customer review rating 2.0/5

Catherine C. Families - Confirmed reviews ALL

My son was so excited to stay with you for the up to date golf kit that you had in your academy. When we arrived there was a note on the desk that “the room hadn’t been completely cleaned” . I have OCD . That’s not a great start. The room was dusty and as I have a dust allergy I was sneezing all the time. Room 114 was right by the stairs so I heard b people walking up and down the stairs all night. There is a weird temping noise in the room that kept waking me up. I do have some video footage of it. Drove me mad. Once we had put our bags in we went to the driving range. We couldn’t find an iron or anything . We spoke to the older man in the gold shop but he wouldn’t lend us a club so we went to the swimming pool. Just as we got there someone was sick in the pool and the jacuzzi wasn’t working. Great. So we sat in the gym and an I watched the lionesses final on my phone because the tvs wouldn’t switch on. Great. Finally the next morning we went for breakfast. We were starving but the hot breakfast potatoes and sausages didn’t taste very nice at all . The whole breakfast was shocking and the gluten free toast that I’d asked for arrived with white mild on. Not sure we will ever return. We stayed in the Matfen County golf and spa hotel the night before. Maybe you should go there and see how it’s done.

Dear Catherine C., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies as this is not our normal standards At Mercure George Washington Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony

Great stay

Customer review rating 5.0/5

Sheenagh Couples - Confirmed reviews ALL

Clean, quiet and super comfy bed what more could you ask for

Dear Sheenagh O., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Great location privileged rooms are amazing

Customer review rating 4.0/5

Jeff R. Families - Confirmed reviews ALL

Very poor checking problems . Staffing problems. Waited 2.5hrs before room was ready arrived at hotel 3pm

Dear Jeffrey R., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. I am so sorry that check in was so slow. When staying with us again please contact me direct and I will handle your booking myself. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

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Other web-users rate our hotel

  • 171 reviews 8.9/10 Location
  • 867 reviews 6.1/10 Room
  • 715 reviews 7.8/10 Service
  • 18 reviews 7.3/10 WiFi
  • 334 reviews 5.1/10 Cleanliness
  • 239 reviews 7/10 Breakfast
  • 167 reviews 5.4/10 Wellness Area
  • 163 reviews 5.1/10 Value

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