Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating 4.1/5 2,102 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Newcastle George Washington Hotel Golf & Spa
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Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH
newcastle
united kingdom

Tel: +441914029988

Fax: (+44)1914/151166

Check-in from 14h00

Check out up to 11h00

  • DONWELL HIGH USWORTH :  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS :54.922823, -1.533922

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Standard Room with King size bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Room with Twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Family Room with King-size and Single Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with King-size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with King-Size and Sofa Beds

  • Max. number of persons: 3
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

CARTER & FITCH

Type of cuisine: Italian

PIZZERIA - SMOKEHOUSE - BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,102 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,198 reviews

Disappointed

Customer review rating 4.1/5

Rob Business - 18/11/2020 Confirmed reviews ALL

The rooms where to hot making it really difficult for me to sleep even with the windows wide open all night. I had food both nights of my stay, the chicken burger thing, and the chicken cesar salad, both meals where really disappointing as they both (for some reason) had far too much salt on them, making them horrible to eat.

Excellent place to stay

Customer review rating 4.1/5

Kenneth S. Business - 18/11/2020 Confirmed reviews ALL

Staff couldn’t do any more for you first class

Lovely room and staff

Customer review rating 4.1/5

Christine I. Couples - 08/11/2020 Confirmed reviews ALL

Lovely room,fantastic staff very pleasant and helpful

Good safe stay

Customer review rating 4.1/5

Gill Couples - 06/11/2020 Confirmed reviews ALL

Booked an overnight stay at the hotel as my husband was playing golf with a relative. We found all staff very professional and friendly. Room and bathroom were very clean and well presented despite some of the extras having to be removed due to COVID restrictions. Bed was very comfortable. Overall a very pleasant overnight stay . Would definitely recommend.

A Genuine Good Location with excellent Service!

Customer review rating 4.1/5

Simon S. Business - 03/11/2020 Confirmed reviews ALL

Having stayed for a total of four months, I have to say, I never got bored come back to the hotel in the evening!

Good stay

Customer review rating 4.1/5

Anonymous Solo - 02/11/2020 Confirmed reviews ALL

Bed to die for

Good stay

Customer review rating 4.1/5

Jon W. Business - 02/11/2020 Confirmed reviews ALL

Very clean. Friendly staff.

Good stay

Customer review rating 4.1/5

Simon T. Couples - 01/11/2020 Confirmed reviews ALL

Excellent! Really helpful staff, food excellent, rooms tidy and clean. Overall great hotel

Strange Times

Customer review rating 4.1/5

Anonymous Business - 29/10/2020 Confirmed reviews ALL

Well organised for covid not happy though with no kettle in room for a cupa

Great stay as always

Customer review rating 4.1/5

Mark H. Business - 29/10/2020 Confirmed reviews ALL

Very friendly good service from reception through to golf club to restaurant to breakfast Also room very clean

Good spa experience

Customer review rating 4.1/5

Anisa Couples - 27/10/2020 Confirmed reviews ALL

Me and my partner absolutely enjoyed are selves. Brilliant food and service.

over night stay

TripAdvisor rating 4.0/5

Pioneer284375 27/10/2020 TripAdvisor review

diserpointing.tv old and dated.room not as advertised very poor very noisey no sleep.a beer very expensive.could have stayed in premiere in guaranteed good night sleep for half the price.plus didnt know washington was ever in newcastle.

Dear Thomas Hammond, Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I note from your reservation that you did indeed request one of our suites which overlook golf. As with all requests we will honour these where we have availability, and also charge a premium for specific room types with additional amenities and benefits. I see from your reservation that you opted for the basic room only package on the lowest possible daily rate for room only. Regrettably due to the popularity of our suites and privilege rooms we are not always able to offer the free upgrade you had requested. I concur that some of our rooms have not yet benefitted from recent upgrades and therefore replacement televisions. this is most certainly in our future plans and had been earmarked for 2020. Regrettably COVID has somewhat impacted our ability to achieve this goal. I also note from our internal log and feedback record, that you did not directly convey your concerns and chose to do this after your departure. It is disappointing that I was not aware of your concerns as I would most certainly acted immediately to assist and remedy the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01914029988 if you wish to discuss this matter in further details. Sincerely, Ian Gray General Manager

Great place great staff

Customer review rating 4.1/5

Anthony F. Business - 26/10/2020 Confirmed reviews ALL

Always stay here because i an made to feel like part of the family

Good stay

Customer review rating 4.1/5

David D. Business - 25/10/2020 Confirmed reviews ALL

Choice of food could have improved especially for Asians staying in the hotel for about 2 weeks.

Great stay not good breakfast

Customer review rating 4.1/5

Henry S. Solo - 18/10/2020 Confirmed reviews ALL

Very nice hotel, it was very comfortable, clean warm, with a fridge which wasn’t handy to keep my drinks cold,(water) and shakes. The staff were very friendly and professional, catering for my needs. I had a very pleasant meal in the bar in the evening, again good staff. After having a good comfortable sleep, I went for breakfast at 07:40 I looked at the buffet breakfast and it all looked as though it had been displayed for sometime looking dry. I asked for fresh microwaved bacon and black pudding, which the order was taken, but I still received it all from the hot plate, when I questioned this I was told that’s what the chef put on the plate, it was dry and tough, it was only warm, I ate most of the other breakfast As I did not have time to wait further time. Kirsty looked after me well in the dining area and did try to put things right, but as I said I did not have time to wait, she was great. Yes I would return, but hopefully the breakfast would be improved.

Average

Customer review rating 4.1/5

David B. Business - 16/10/2020 Confirmed reviews ALL

First time staying over attended NEBOSH course on Health and Safety in Clinton suite. Bed to solid no quality sleep. Fire extinguishers hidden in Clinton Suite due to positioning and curtains. Staff very helpful during COVID restrictions Thanks David B.

Good stay

Customer review rating 4.1/5

Shaun Business - 13/10/2020 Confirmed reviews ALL

Good stay despite restrictions

Friendly staff, great food and very comfortable room.

Customer review rating 4.1/5

Alexander F. Business - 12/10/2020 Confirmed reviews ALL

Being in quarantine for 2 weeks is not easy. The staff at the hotel took some of the pain away with excellent service and good food. Room was very comfortable. Internet was good too. I would choose this hotel again.

Well looked after

Customer review rating 4.1/5

Gary H. Business - 12/10/2020 Confirmed reviews ALL

The staff are very helpful.. Rooms are very clean when first arrive.. The restaurant food is good . The bar staff are second to none

Great place for a 'get away' weekend

Customer review rating 4.1/5

Mr S. Couples - 12/10/2020 Confirmed reviews ALL

Just what we needed !

Our most recent 20 reviews

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