Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating 4.1/5 2,084 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Newcastle George Washington Hotel Golf & Spa
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Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH
newcastle
united kingdom

Tel: +441914029988

Fax: (+44)1914/151166

Check-in from 14h00

Check out up to 11h00

  • DONWELL HIGH USWORTH :  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS :54.922823, -1.533922

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Standard Room with King size bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Room with Twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Family Room with King-size and Single Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with King-size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with King-Size and Sofa Beds

  • Max. number of persons: 3
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

CARTER & FITCH

Type of cuisine: Italian

PIZZERIA - SMOKEHOUSE - BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,084 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,193 reviews

Great stay not good breakfast

Customer review rating 4.1/5

Henry S. Solo - 18/10/2020 Confirmed reviews ALL

Very nice hotel, it was very comfortable, clean warm, with a fridge which wasn’t handy to keep my drinks cold,(water) and shakes. The staff were very friendly and professional, catering for my needs. I had a very pleasant meal in the bar in the evening, again good staff. After having a good comfortable sleep, I went for breakfast at 07:40 I looked at the buffet breakfast and it all looked as though it had been displayed for sometime looking dry. I asked for fresh microwaved bacon and black pudding, which the order was taken, but I still received it all from the hot plate, when I questioned this I was told that’s what the chef put on the plate, it was dry and tough, it was only warm, I ate most of the other breakfast As I did not have time to wait further time. Kirsty looked after me well in the dining area and did try to put things right, but as I said I did not have time to wait, she was great. Yes I would return, but hopefully the breakfast would be improved.

Average

Customer review rating 4.1/5

David B. Business - 16/10/2020 Confirmed reviews ALL

First time staying over attended NEBOSH course on Health and Safety in Clinton suite. Bed to solid no quality sleep. Fire extinguishers hidden in Clinton Suite due to positioning and curtains. Staff very helpful during COVID restrictions Thanks David B.

Good stay

Customer review rating 4.1/5

Shaun Business - 13/10/2020 Confirmed reviews ALL

Good stay despite restrictions

Friendly staff, great food and very comfortable room.

Customer review rating 4.1/5

Alexander F. Business - 12/10/2020 Confirmed reviews ALL

Being in quarantine for 2 weeks is not easy. The staff at the hotel took some of the pain away with excellent service and good food. Room was very comfortable. Internet was good too. I would choose this hotel again.

Well looked after

Customer review rating 4.1/5

Gary H. Business - 12/10/2020 Confirmed reviews ALL

The staff are very helpful.. Rooms are very clean when first arrive.. The restaurant food is good . The bar staff are second to none

Great place for a 'get away' weekend

Customer review rating 4.1/5

Mr S. Couples - 12/10/2020 Confirmed reviews ALL

Just what we needed !

I wasn't happy with the hospitality.

Customer review rating 4.1/5

Stuart Couples - 11/10/2020 Confirmed reviews ALL

When I got married here five year ago you were all great, very nice and helpful. When we came this time they were rude snobby when we went to the bar, so we didn't feel welcome. The manager with a bald head in the Abraham bar was very rude and treated us like we had something even though we had masks on at all times. The staff in the restaurant were nice and the meals were gorgeous but apart from that I will not be staying here again.

excellent location clean and friendly staff

Customer review rating 4.1/5

Trevor A. Business - 10/10/2020 Confirmed reviews ALL

professional clean and efficient staff

Never disappointed

Customer review rating 4.1/5

Paul A. A. L. Couples - 05/10/2020 Confirmed reviews ALL

Staff very friendly and well run hotel.

Great location and all you need for a business stay

Customer review rating 4.1/5

Sian T. Business - 05/10/2020 Confirmed reviews ALL

Well supported for covid restrictions, room was perfect for a few nights and despite reduced menu lovely food in the restaurant where you felt welcome and safe despite precautions in place. Great location for my work office and getting around.

Very sparce hotel and room

Customer review rating 4.1/5

Mr E. Couples - 05/10/2020 Confirmed reviews ALL

Spa treatments seemed shorter than allotted 30 mins, very sparce room, nowhere to get a drink after the gym was locked for the night, as there was no vending/coffee machines, not even a water machine anywhere and most disappointing of all there was a lump right down the middle of the bed where 2 single bed were joined together to make a double, which meant we might as well of just got 2 single beds. On a good note the staff and food in carter and fitch was very good. But overall rather disappointed and would not recommend or stay again.

not too bad after a room change

Customer review rating 4.1/5

Anonymous Families - 02/10/2020 Confirmed reviews ALL

First room was next to a flat roof with the air con unit(s) motoring on 24/7. We asked if it would go off, and reception said at 10 pm, however we discovered they were referring to the restaurant fan. So we changed rooms before midnight. Room 401 was big and bright with very confusing lights and we couldn't get the heating to work. Next day our key didn't work so we went to reception to re boot it. Room still cold, but we weren't inclined to trundle round to reception again. We have stayed 3 times here and twice been moved. It is a great hotel, but needs better communication and understanding of the guests's needs. Really difficult time with Covid measures in place. All staff very polite and helpful.

Superb room

TripAdvisor rating 4.0/5

Kingfisher3896 02/10/2020 TripAdvisor review

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

Welcome break

Customer review rating 4.1/5

W T. Couples - 01/10/2020 Confirmed reviews ALL

Nice big room and given present circumstances everything was fine bar the poor breakfast service on our last day

Good Stay

Customer review rating 4.1/5

Anonymous Business - 01/10/2020 Confirmed reviews ALL

Stayed overnight for work. Hotel is very nice although i don't come across many hotels these days that make the guests pay for parking. The staff were very friendly and helpful. In the evening the young man working on at the bar didn't know that it was possible to eat in the bar unlike a lot of the guests. Room was comfortable and clean.

Very pleasant

Customer review rating 4.1/5

Phil Families - 29/09/2020 Confirmed reviews ALL

Hotel Staff very friendly, nothing was to much trouble

Excellent And very friendly service and full compliance with new Covid standards

Customer review rating 4.1/5

Nicholas P. Families - 28/09/2020 Confirmed reviews ALL

The staff were very friendly and welcoming. Everyone made our stay as easy and comfortable as possible even with the new Covid requirements. Excellent food both for the breakfast and the Carter and Fitch Restaurant at the hotel.

Had better experiences. Probably wouldn’t visit again

Customer review rating 4.1/5

Megan Friends - 27/09/2020 Confirmed reviews ALL

We booked a standard family room with king size and single bed. When we arrived, the lady on reception was helpful but it felt very unorganised- this was probably due to the new COVID-19 regulations in place as we visited on the night that Washington went under partial lockdown- which is excusable. Our room was nothing like the images on the website, old fashioned furniture and bedding (very let down) and the room was a nightmare to get into as the key failed multiple times. On our second night, the staff member on reception (a different person to our first night) was rude, lazy and unfriendly. When one of our friends was checking in to meet us for the second night, he was spoken to, by the receptionist, like a child; the staff member had no professionalism or manners. Too add to this, my friend was asked to wear a face mask after showing his exemption card! The restaurant was lovely and food was gorgeous however, when we sat outside we had to wait 20-25 minutes for someone to even come out to serve or take away food. In general, the bed was uncomfortable, window wouldn’t open properly- it was a very hot day too- and the shower had no power and took a long time to heat up. The location is strange, not many bars, shops etc around; would have to drive to the closest shop so not ideal for non-drivers. We had already booked to return the following week but after this experience decided to cancel.

Always a good stay

Customer review rating 4.1/5

Louise Couples - 27/09/2020 Confirmed reviews ALL

Staff friendly room spotless

Good night's sleep

Customer review rating 4.1/5

Paul Business - 26/09/2020 Confirmed reviews ALL

Arrived late, given room 242. It was like a sauna. Kept window open all night to cool it down. Very large room but a bit dated and tired looking. Very clean. Breakfast was spot on, cooked to order, you should allow time for this.

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