Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 935 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  935 reviews

TripAdvisor Rating  3.8/5  1,466 reviews

Customer review rating 3.5/5

Pam C. Families - Confirmed reviews ALL

Stayed for 2 nights. We didn’t use any of the spa facilities as we were out both days. Did use the driving range once. Was in a room which had a shared door with someone who was noisy. As we travel to Washington regularly, I think we will think twice about whether to stay here again or go to the hotel we usually go to (Holiday Inn), which is way cheaper for a Premier Room, goodies in the room and is silent throughout the night. If we’d have had time to use the facilities it may have been more worthwhile, however when we go to Washington it is to visit family so we don’t spend that much time in the hotel. Overall, it was okay.

Dear Pam, Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback, as it provides valuable insights into our guests' experiences. I understand that your stay was impacted by noise from neighbouring rooms. We strive to provide a peaceful environment for all our guests, and I regret that the sound disturbance detracted from your visit. While we acknowledge that some room configurations may include adjoining doors, we encourage guests to inform our team of any concerns for potential solutions during their stay. Thank you once again for your feedback. Kind Regards, Georgia Front Office Manager

Customer review rating 3.5/5

Phil M. Families - Confirmed reviews ALL

Good stay, lovely big room. Old sock and kids lunchable food under the pull out bed.

Dear Phil, Thank you for your feedback. We are pleased to hear that you enjoyed your stay and found the room spacious. However, we regret the oversight regarding cleanliness in your accommodation. Your comments are valuable, and we will take them into consideration for our ongoing improvements. Kind Regards, Georgia Front Office Manager

Night away and spa treatment

TripAdvisor rating 5.0/5

100markt TripAdvisor review

Me and my partner had a spa day and night away. It was fantastic the spa treatment I got was a full body massage for 55 minutes and it was unreal. Brooke was the young lady who carried out the massage and she was amazing at her job. The food was top drawer too.

Customer review rating 5.0/5

Bernadette W. Friends - Confirmed reviews ALL

Victoria Rowell events co-ordinator went above and beyond from booking for the Motown night was an enjoyable evening, she even advised about booking a room and breakfast at such good value for money ,would highly recommend staying here

Dear Bernadette, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious rooms and had a memorable experience at our Motown night. Your kind words about Victoria will be shared with her, as it is always gratifying to know our staff make a positive impact on our guests. Kind Regards, Georgia Front Office Manager

Customer review rating 1.5/5

Christian S. Business - Confirmed reviews ALL

As above and cleanliness in bathroom and stains snot cleaned in baths higher drain plug but the vibrations from the thermostat were quite bad woke me up se real times every couple of hours and had to adjust it frequently to stop the noise

Dear Christian, Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologise for the inconveniences you encountered, particularly with the plumbing and thermostat issues, as well as the cleanliness of the bathroom. Your comments are invaluable in helping us improve our services and facilities. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind Regards, Georgia Front Office Manager

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Other web-users rate our hotel

  • 188 reviews 9.1/10 Location
  • 940 reviews 6.3/10 Room
  • 773 reviews 8/10 Service
  • 18 reviews 5.7/10 WiFi
  • 360 reviews 5.6/10 Cleanliness
  • 242 reviews 6.8/10 Breakfast
  • 202 reviews 5.5/10 Wellness Area
  • 183 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.