Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 910 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  910 reviews

TripAdvisor Rating  4.0/5  1,409 reviews

perfect stay

Customer review rating 3.5/5

Tim C. Families - Confirmed reviews ALL

Staff at reception friendly and informative

Dear Tim C., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David FOHM

Good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice stay food not brilliant are very over priced

Dear liam t., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David FOHM

poorly maintained room

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

There was a broken light in the bathroom above the shower which was just flashing, the floor tiles had holes in them, there was thick dust on top of the wardrobe and one of the cushions on the bed smelt like really dirty hair. We pointed this out at check and and all we got was oh thank you for letting us know this.

Dear Julie C., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David FOHM

Warm & friendly hotel in great location!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Our second stay here & we will definitely be back again!

Dear Karen D., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David FOHM

Not one of our best stays

Customer review rating 3.0/5

Carole W. Friends - Confirmed reviews ALL

Christmas Party night. Not enough staff on the bar on the afternoon - Took 20 mins plus to get a drink after ordering. Myself, gluten free. Never got a dessert yet... & due to illness the guest with nut allergy couldn't make the party which I did inform your team. That dessert did come out. Breakfast - included but ordered avocado & poached eggs from table on menu - Other guests had finished their breakfast & this appeared 30 mins later after checking up on delay twice.

Dear Carole W., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David FOHM

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Other web-users rate our hotel

  • 195 reviews 8.9/10 Location
  • 1,033 reviews 6.5/10 Room
  • 798 reviews 7.9/10 Service
  • 8 reviews 3.5/10 WiFi
  • 390 reviews 6.3/10 Cleanliness
  • 285 reviews 6.7/10 Breakfast
  • 207 reviews 5.4/10 Wellness Area
  • 178 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.