Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 924 reviews

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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  924 reviews

TripAdvisor Rating  3.8/5  1,462 reviews

Customer review rating 4.5/5

John H. Business - Confirmed reviews ALL

Nice room but a bit chilly

Dear John H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your room. We appreciate your comment about the temperature and will take it into consideration for future improvements. Best wishes, Mercure Newcastle George Washington Hotel Golf & Spa

Customer review rating 2.5/5

Victoria G. Families - Confirmed reviews ALL

The hotel looked tired. The rooms were a long way from the reception, with lots of stairs, narrow and stiff doors and not at all suitable for the elderly. The breakfast provision was good except everything kept running out and we constantly had to ask for replacements - bread, plates, eggs, milk etc. The chairs in the breakfast room were too low for the tables, and I am not that short. Cleaning once every other day - unless you asked before 7am. The standard was quite below that of a Premier Inn, not at all what I expected.

Dear Victoria G., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I regret to learn that your experience did not meet your expectations. The aspects you mentioned regarding the layout of the rooms and accessibility are noted, as we continuously strive to provide a comfortable environment for all our guests. I appreciate your comments about the breakfast service and the provision of items. Your feedback will be shared with our team to ensure a better experience moving forward. Regarding the cleaning schedule, we aim to maintain high standards, and your concerns have been duly noted. Thank you once again for your insights. We value your feedback and hope to have the opportunity to serve you better in the future. Best regards, Mercure Newcastle George Washington Hotel Golf & Spa

Customer review rating 1.0/5

Susan Y. Couples - Confirmed reviews ALL

We didn’t have a good experience due to a few issues that staff didn’t resolve or apologise for, we won’t be staying here again

Dear Susan, Thank you for your feedback. I regret to hear that your experience did not meet your expectations, especially regarding our facilities and staff responsiveness. Your comments are valuable, and I appreciate you taking the time to share them. Best regards, Georgia Crawford Front Office Manager

Customer review rating 0.5/5

Hannah M. Couples - Confirmed reviews ALL

A Nightmare Stay. Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness. Room 1: Unfit for Purpose The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards. Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move. Room 2: Grubby and Deceptive We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms. The Forced Upgrade (Room 3) It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial. The finish was extremely poor: the bathroom tap did not fit the size of the sink properly, causing water to constantly run out onto the counter when trying to use. the tile grout was cracked and overall the standard of finish was just very poor for the 'premium' suites. Worse still, the room was dirty. The main curtains had visible stains, and the privacy net curtains had a burn hole. The carpet by one side of the bed was also stained and had a thick layer of dust. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise. This made for an awful night's sleep, repeatedly waking us up until morning. To top all this off the fire alarm also went off, which on its own would have been unavoidable by the hotel however it was clearly a false alarm and stopped after a couple of minutes however the staff didnt make any effort to reassure guests there was no emergency and could return to rooms so left people wandering around to try and find out if we could return to room or not. Conclusion We were forced to move three times and never achieved a basic level of comfort, cleanliness, or peace. The quality control, maintenance, and state of disrepair deeply disappointing. We were also not the only people to complain as another two couples made complaints about their rooms whilst i was at the lobby as well. I absolutely cannot recommend this hotel based on this terrible experience.

Dear Hannah, Thank you for sharing your feedback regarding your recent stay at Mercure Newcastle George Washington Hotel Golf & Spa. I sincerely apologise for the numerous issues you encountered during your time with us, as it is our primary objective to provide a comfortable and enjoyable experience for our guests. It is concerning to learn about the conditions of the rooms you were assigned, including cleanliness and comfort issues. Please know that we take such matters seriously and will ensure that your comments are shared with our housekeeping and maintenance teams for further review. Furthermore, I regret the inconvenience caused by the false fire alarm and the lack of communication from our staff during that time, as it is our policy to prioritise guest safety and reassurance. Your experience does not reflect our standards, and I appreciate your feedback. I hope you will consider giving us another opportunity in the future. Best regards, Georgia Crawford Front Office Manager

Customer review rating 1.5/5

Chris T. Business - Confirmed reviews ALL

The lighting in the room was faulty and wouldn’t turn off at night. I removed bulbs as a short term fix. Somebody tried entering my room on the second night. On return to my room on the second night I couldn’t gain access and was told the room was vacant. All my belonging were still in the room. Breakfast was cold on both mornings.

Dear Mr T., Thank you for your feedback regarding your recent stay. I regret to learn about the lighting issue in your room and the disturbance you experienced with access to your accommodations. Such incidents are not indicative of our usual standards. Additionally, I appreciate your comments concerning the breakfast temperature, as we strive to provide a satisfying dining experience. Your concerns will be noted for further review as we aim to enhance our services. Thank you for sharing your thoughts, and we hope to welcome you back for a more enjoyable experience in the future. Best regards, Georgia Crawford Front Office Manager

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Other web-users rate our hotel

  • 186 reviews 9/10 Location
  • 938 reviews 6.5/10 Room
  • 748 reviews 8/10 Service
  • 18 reviews 5.7/10 WiFi
  • 358 reviews 5.9/10 Cleanliness
  • 246 reviews 6.8/10 Breakfast
  • 195 reviews 5.5/10 Wellness Area
  • 173 reviews 5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.