Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Just what we needed !

When I got married here five year ago you were all great, very nice and helpful. When we came this time they were rude snobby when we went to the bar, so we didn't feel welcome. The manager with a bald head in the Abraham bar was very rude and treated us like we had something even though we had masks on at all times. The staff in the restaurant were nice and the meals were gorgeous but apart from that I will not be staying here again.

professional clean and efficient staff

Staff very friendly and well run hotel.

Well supported for covid restrictions, room was perfect for a few nights and despite reduced menu lovely food in the restaurant where you felt welcome and safe despite precautions in place. Great location for my work office and getting around.

Spa treatments seemed shorter than allotted 30 mins, very sparce room, nowhere to get a drink after the gym was locked for the night, as there was no vending/coffee machines, not even a water machine anywhere and most disappointing of all there was a lump right down the middle of the bed where 2 single bed were joined together to make a double, which meant we might as well of just got 2 single beds. On a good note the staff and food in carter and fitch was very good. But overall rather disappointed and would not recommend or stay again.

First room was next to a flat roof with the air con unit(s) motoring on 24/7. We asked if it would go off, and reception said at 10 pm, however we discovered they were referring to the restaurant fan. So we changed rooms before midnight. Room 401 was big and bright with very confusing lights and we couldn't get the heating to work. Next day our key didn't work so we went to reception to re boot it. Room still cold, but we weren't inclined to trundle round to reception again. We have stayed 3 times here and twice been moved. It is a great hotel, but needs better communication and understanding of the guests's needs. Really difficult time with Covid measures in place. All staff very polite and helpful.

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

Nice big room and given present circumstances everything was fine bar the poor breakfast service on our last day

Stayed overnight for work. Hotel is very nice although i don't come across many hotels these days that make the guests pay for parking. The staff were very friendly and helpful. In the evening the young man working on at the bar didn't know that it was possible to eat in the bar unlike a lot of the guests. Room was comfortable and clean.

Hotel Staff very friendly, nothing was to much trouble

The staff were very friendly and welcoming. Everyone made our stay as easy and comfortable as possible even with the new Covid requirements. Excellent food both for the breakfast and the Carter and Fitch Restaurant at the hotel.

We booked a standard family room with king size and single bed. When we arrived, the lady on reception was helpful but it felt very unorganised- this was probably due to the new COVID-19 regulations in place as we visited on the night that Washington went under partial lockdown- which is excusable. Our room was nothing like the images on the website, old fashioned furniture and bedding (very let down) and the room was a nightmare to get into as the key failed multiple times. On our second night, the staff member on reception (a different person to our first night) was rude, lazy and unfriendly. When one of our friends was checking in to meet us for the second night, he was spoken to, by the receptionist, like a child; the staff member had no professionalism or manners. Too add to this, my friend was asked to wear a face mask after showing his exemption card! The restaurant was lovely and food was gorgeous however, when we sat outside we had to wait 20-25 minutes for someone to even come out to serve or take away food. In general, the bed was uncomfortable, window wouldn’t open properly- it was a very hot day too- and the shower had no power and took a long time to heat up. The location is strange, not many bars, shops etc around; would have to drive to the closest shop so not ideal for non-drivers. We had already booked to return the following week but after this experience decided to cancel.

Staff friendly room spotless

Arrived late, given room 242. It was like a sauna. Kept window open all night to cool it down. Very large room but a bit dated and tired looking. Very clean. Breakfast was spot on, cooked to order, you should allow time for this.