Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 929 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  929 reviews

TripAdvisor Rating  3.8/5  1,466 reviews

Night away and spa treatment

TripAdvisor rating 5.0/5

100markt TripAdvisor review

Me and my partner had a spa day and night away. It was fantastic the spa treatment I got was a full body massage for 55 minutes and it was unreal. Brooke was the young lady who carried out the massage and she was amazing at her job. The food was top drawer too.

Customer review rating 3.0/5

Diane W. Families - Confirmed reviews ALL

The first night was not good, room 305 is not nice. Overpoweringly hot even after turning off the radiator, no daylight as the outside is boarded out, cigarette buts left outside. Sliding door that is not suitable to leave open overnight for ventilation. Bathroom basin is inadequate; tiny, and you bang your elbow on the door handle when using it. The cooler does not work. There was loud banging noise that work us up at 12.30 and went on for an hour which sounded like machinery of some sort. And the bed seems small! Really not up to standard overall! This room in my opinion should be removed from service. However, the understanding lady on reception moved us to another room for the rest of our stay which was significantly better.

Dear Diane, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the discomfort you experienced in room 305. It is regrettable that the temperature, lack of natural light, and noise disturbances did not meet your expectations. Additionally, I appreciate your comments about the bathroom facilities and will ensure that the concerns you raised are communicated to the relevant departments for consideration. I am pleased to hear that our reception team was able to assist you by relocating you to a more satisfactory room. Our goal is to provide all our guests with a pleasant and comfortable experience, and I am glad that we could enhance your stay after the initial challenges. Your insights are valuable to us as we continuously strive to improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Kind Regards, Georgia Front Office Manager

Customer review rating 4.5/5

Martin K. Business - Confirmed reviews ALL

A good nights sleep. My only negative is there was no paper cups for guests to take there coffee away after breakfast.

Dear Martin, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed a warm welcome and a restful night. Your comment about the absence of paper cups for takeaway coffee has been noted, and we appreciate your input as it helps us improve guest experiences. Kind Regards, Georgia Front Office Manager

Customer review rating 5.0/5

David T. Couples - Confirmed reviews ALL

This is the 3rd time we have stayed here and we will certainly return again.

Dear David, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you have enjoyed your time at our hotel on multiple occasions and look forward to welcoming you back again in the future. Kind Regards, Georgia Front Office Manager

Customer review rating 5.0/5

Alison C. Business - Confirmed reviews ALL

Friendly receptionist - Patrick in the restaurant was extra helpful

Dear Alison, Thank you for your kind feedback regarding your recent visit. We are thrilled to hear that you found our receptionist friendly and that Patrick in the restaurant provided exceptional assistance. Your appreciation motivates our team to continue delivering excellent service. Kind Regards, Georgia Front Office Manager

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Other web-users rate our hotel

  • 188 reviews 9.1/10 Location
  • 940 reviews 6.3/10 Room
  • 773 reviews 8/10 Service
  • 18 reviews 5.7/10 WiFi
  • 360 reviews 5.6/10 Cleanliness
  • 242 reviews 6.8/10 Breakfast
  • 202 reviews 5.5/10 Wellness Area
  • 183 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.