Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 945 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

Hotel extras

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CARTER AND FITCH

Non contractual photo

PIZZERIA - SMOKEHOUSE - BAR: Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  945 reviews

Customer review rating 3.5/5

Carol M. Families - Confirmed reviews ALL

Overnight spa booking. Hotel room was pleasant and bed very comfortable. Enjoyed evening meal but restaurant was chilly. Breakfast was very poor, fried eggs over cooked. Enjoyed massage. Spa was very disappointing, very small, floor dangerously slippy, steam room out of order and jacuzzi went off for 20 minutes intervals.

Customer review rating 0.5/5

Jason W. Business - Confirmed reviews ALL

Booked a two night stay at reception upon arrival and paid after one nights stay went to reception to extend my visit to another night and get a invoice vat was shouted at by a very rude lady telling me the two night stay I had paid for was wrong it was for one night !! Time was 5pm she was screaming at me in front of customers stating she wanted paying another 136 pounds then a further 136 for the extra day I wanted VERY UNPROFESSIONAL ! Was treated very unfairly and was embarrassed by the whole situation.Told the lady I had already paid for what I was told was for 2 nights and wasn’t prepared to pay for there mistake.went to my room packed my things on the second night and left ringing round for somewhere else to stay ! Ask yourself my things were still in the room the next day because I had already paid for two nights ! This was my worst experience ever and have never been spoken to and treated like this anywhere

Customer review rating 5.0/5

Melissa G. Friends - Confirmed reviews ALL

Pleasant and friendly

Customer review rating 4.5/5

Susan P. Couples - Confirmed reviews ALL

We came for a short break loved every min we did stay in superiour room which we loved ,used spa ,then beautiful meal

Customer review rating 4.5/5

Julia P. Couples - Confirmed reviews ALL

Always stay whilst visiting our son. Staff are always friendly and helpful and beds are comfortable

Dear Julia P., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janis

Other web-users rate our hotel

  • 190 reviews 9/10 Location
  • 951 reviews 6.6/10 Room
  • 800 reviews 8.1/10 Service
  • 20 reviews 5.8/10 WiFi
  • 344 reviews 6/10 Cleanliness
  • 233 reviews 6.8/10 Breakfast
  • 199 reviews 5.7/10 Wellness Area
  • 185 reviews 6.2/10 Value

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