Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 908 reviews

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Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  908 reviews

TripAdvisor Rating  4.0/5  1,408 reviews

good location for my business trip

Customer review rating 5.0/5

Drew O. Business - Confirmed reviews ALL

i have stayed at this hotel many many times over the passed year Brexit on the desk and the staff at the restaurant are always extremely courteous and very, very helpful.

Dear Andrew O., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Reception Supervisor

Noisy chap in next door room

Customer review rating 2.5/5

Ts Business - Confirmed reviews ALL

V noisy chap in next door room and car charger did not want to play. Other than that an OK trip.

Dear Timothy S., Thank you for bringing to our attention the noise disturbance caused by the guest in the next room and the issue you experienced with the car charger during your stay. We sincerely apologize for any inconvenience these situations may have caused you. Please rest assured that we take noise very seriously, and we address the matter with the guest in the neighboring room to ensure a more peaceful environment for all our guests. Regarding the car charger issue, we apologize for the inconvenience you faced Our maintenance team will inspect the car charger to ensure it is in proper working condition for future guests. We appreciate your feedback as it helps us improve our services and provide a better experience for all our guests. Should you encounter any further issues or require assistance during your stay, please do not hesitate to contact our front desk staff who will be more than happy to assist you. Thank you for choosing to stay with us, and we hope the remainder of your trip is enjoyable. Warm regards, David Kuthyola FOH Manager

Smokey

Customer review rating 2.0/5

Andy Solo - Confirmed reviews ALL

Nice hotel but the room was very Smokey

Dear Andy M., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input as it helps us to improve our services and facilities. We are truly sorry to hear that you experienced smokey odor in your room during your stay. Please our sincerest apologies for inconvenience this may have caused. Rest, we take your feedback seriously and have already taken steps to address this to ensure that it not occur in the future. We strive to provide all our guests with a comfortable and pleasant stay, and we regret that we fell short of your expectations on this occasion. Your satisfaction is of utmost importance to us, and we would like to assure you that we are committed to providing a smoke-free environment for all our guests. Should you choose to stay with us again in the future, please do not hesitate to contact our front desk team immediately if you encounter any issues during your stay. We are always here to assist you and ensure that your experience with us is nothing short of exceptional. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm regards, David Kuthyola FOH Manager

Good stay

Customer review rating 4.5/5

Jack Business - Confirmed reviews ALL

Good food and nice staff, a good price as well. Good stay for someone travelling around for work.

Dear Jack H., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Reception Supervisor

Run down

Customer review rating 2.0/5

Phil W. Business - Confirmed reviews ALL

I stop in the Washington regularly and the standard of the rooms you given is often hit and miss. On this occasion it was a miss. The room was by the main stair well close to the bar and was noisy with a lot of foot fall passed the door. It was incredibly hot even with all the radiators turned off and the window open. The window only opened about a c.m. It was supposed to be a better room but the t.v was old. In the bathroom the toilet seat was broken.

Dear Phil W. W., Thank you for taking the time to share your feedback regarding your recent stay at our Washington location. We sincerely apologize for the inconveniences you experienced during your visit and appreciate you bringing these issues to our attention, We are truly sorry to hear that the standard of the room you were provided with did not your expectations. Your comfort and satisfaction are of utmost importance to us, and we regret that the room's location near the bar and main stairwell resulted in excessive noise disturbances. We understand how crucial a peaceful environment is for a restful stay, and we apologize for falling short in this aspect. Furthermore, we apologize for the discomfort caused by the room's temperature and the limited functionality of the window. It is unacceptable that the room was excessively hot despite the radiators being turned off, and we regret that the window's opening was insufficient for proper ventilation. Your feedback regarding the outdated TV and the broken toilet seat in the bathroom has been duly noted, and we will address these maintenance issues promptly to ensure a more pleasant experience for our guests in the future. Please know that your feedback is invaluable to us as we continuously strive to improve our services and facilities. We are committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we did not meet your expectations on this occasion. We would like to extend our sincerest apologies once again for the shortcomings you encountered during your stay. Your feedback will be shared with our team to prevent similar issues from occurring in the future. We hope to have the opportunity to welcome you back and provide you with a more positive experience that reflects the high standards we aim to uphold. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We appreciate your patronage and hope to have the chance to restore your faith in our accommodations. Warm regards, David Kuthyola FOH Manager

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Other web-users rate our hotel

  • 195 reviews 8.7/10 Location
  • 1,017 reviews 6.6/10 Room
  • 796 reviews 7.9/10 Service
  • 7 reviews 5.3/10 WiFi
  • 388 reviews 6.1/10 Cleanliness
  • 286 reviews 6.2/10 Breakfast
  • 195 reviews 4.9/10 Wellness Area
  • 179 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.