Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,467 reviews

ALLSAFE approved hotel

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Mercure Newcastle George Washington Hotel Golf & Spa
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+ 13 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH newcastle
united kingdom

Fax: (+44)1914/151166

Check-in from 15h00

Check out up to 11h00

  • DONWELL HIGH USWORTH:  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS:54.922823, -1.533922

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Carter & Fitch Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,467 reviews

TripAdvisor Rating 4.0/5

1,284 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice Staff

Customer review rating 3.0/5

Duncan T. Business - 16/01/2022 Confirmed reviews ALL

Air con was really noisy all night, so not a wink of sleep. However the staff were a credit to the hotel. Very friendly and helpful

Well located

Customer review rating 3.5/5

Paul S. Business - 14/01/2022 Confirmed reviews ALL

Good

Good Stay, great Spa and very good food

Customer review rating 4.5/5

Rosario O. Couples - 11/01/2022 Confirmed reviews ALL

we stayed at the Mercure hotel having booked some Spa treatments and cannot fault the staff at all. Alex on reception was very helpful and Scott and his staff in the Spa we very efficient and accommodating. the hotel restaurant was also very good which is a rarity these days, food was great and service was top rated too, would definitely return again and recommend.

Dear Rosario O., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Great stay

Customer review rating 5.0/5

Skipper Couples - 09/01/2022 Confirmed reviews ALL

Great stay, nice room with very friendly helpful staff

Dear Martin F., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Great Quality - Privilege Rooms

Customer review rating 4.5/5

Tom F. Business - 08/01/2022 Confirmed reviews ALL

Easy to book via ALL Accor; Good member discount and platinum member upgrade to a Privilege room - which is an excellent room when staying on business. Breakfast was fine, the buffet needed refreshing with fresh bacon and fried eggs, however when they arrived (quickly) everything was very tasty. Carter and Fitch is good for dinner, but I would say that it is over-priced at £24 for a 8oz sirloin steak and £4 for some house coleslaw. 2 glasses of rioja and a beer were also pricey at £22+ Staff great and management really helpful. Regular visitor - would definitely recommend, just need to moderate the restaurant prices.

Old, smelly, cold & staff don’t care

Customer review rating 1.5/5

M B. Couples - 06/01/2022 Confirmed reviews ALL

Room was way too old to be given out to customers in my opinion and not ventilated for a while therefore leaving a stench throughout. Radiators weren’t enough to heat up the whole suite so we woke up feeling quite cold. When leaving, the staff didn’t even bother to ask if the stay was enjoyable etc. One good thing about the hotel is that it was in a quiet location with free parking. As a regular customer with All Accor hotels worldwide, this one takes the podium for being the worst one I stayed in so far.

New Years Eve Gala

Customer review rating 5.0/5

Karen H. Couples - 03/01/2022 Confirmed reviews ALL

Stayed overnight at hotel after attending the gala dinner, could not fault anything about this hotel check in was quick and efficient room was excellent and food was beautiful what more could anyone want.

Dear karen H., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Lovely stay but not in Newcastle

Customer review rating 5.0/5

Julie Friends - 03/01/2022 Confirmed reviews ALL

Stayed on New Years Eve but from the area. Lovely room and breakfast was great.

Dear Julie C., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Amazing staff

Customer review rating 5.0/5

Sue W. Families - 03/01/2022 Confirmed reviews ALL

All the staff were welcoming and could not do enough for our family. Dietary needs were meet, and the overall quality of the food was amazing. My bedroom was very clean and comfortable, really enjoyed my stay, well done!

Dear Sue W., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Good stay

Customer review rating 4.5/5

G W. Families - 03/01/2022 Confirmed reviews ALL

Nice room, NYE Gala very good food was okay but took and while evening enjoyed though. All staff very helpful and po!ite. The only main problem was down below our room other guests very noisy with music and shouting until after 3am when we came back from gala.

Dear Glenn W., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Shabby rooms

Customer review rating 2.0/5

Glenn K. Families - 30/12/2021 Confirmed reviews ALL

Rooms which we were given at first were dirty and very dated not cleaned well and very dusty. Complained about the rooms and were given a better room on higher floor. Then wife got out the shower and slipped on the wet floor and severely sprained her ankle along with tendons,ligaments,and achilies tendon. I think the shower on the higher rooms needs looked at as the shower screen does absolutely nothing of keeping the floor dry.so all in all not a good stay and not a very good Christmas.

Dear Glenn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am so sorry that your wife slipped when coming out of the shower, we do supply rubber shower mats and bath mats in every room to help when showering. I hope she is feeling better. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, David Glasper

Well located

Customer review rating 4.0/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

The hotel was clean and the staff friendly.

Dear Lee C., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Great room and food.

Customer review rating 4.0/5

Robbie Couples - 26/12/2021 Confirmed reviews ALL

Good stay clean room. Restaurant food excellent. Staff all friendly.

Dear Robin M., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper
Customer review rating 2.0/5

Carole C. Couples - 23/12/2021 Confirmed reviews ALL

Very disappointed. Lights did not work above our table, so had to eat our Xmas meal in the dark or use phone torches. I booked 2 rooms for 4 people and BOTH our rooms had VERY noisy neighbours. We both had to repeatedly ask management to come and ask them to be quiet up to 5am so sadly no sleep for any of us. My partner slipped on the changing room floor and hurt himself, he filled out a accident form and was told he would be contacted. This is yet to happen. We have stayed here a few times and really enjoyed it and would highly recommend it. Now we feel this whole experience was a circus of errors and has left us all rethinking if we should next year.

Dear Karen Cappico- smith, Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have been told that all the lights are working in our function rooms but were dimmed down to create an atmosphere. I am sorry this was to dark for you. Also, I am sorry that your neighbours were so noisy that you had to ask us to contact the guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you next year. Sincerely, David Glasper

Incorrectly described room but downgrade ok.

Customer review rating 2.0/5

Mr &. M. H. Couples - 21/12/2021 Confirmed reviews ALL

Very disappointed upon arrival. In September, we booked a Junior Privilege room which was assured to have a bath and shower. However, the room allocated to us had a disabled access wet room only. All other Junior and King Privelege rooms were booked so we had to accept a downgrade to a double room. When we went to our relative's Junior Privelege room, it only had a shower but the bathroom was fully tiled and very nice ( no shower curtain and grab rails for them). We booked in at 3pm so don't know why we had to downgrade after having the room booked for 3 months.....receptionists didn't care.

Dear Julie Hancock, Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am so, so sorry the the Privilege room you were given didn't have a bath and that we had to downgrade your room to a room with a bath. I see that we did refund the difference back to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Glasper

Good value for money

Customer review rating 4.5/5

Sandra H. Families - 21/12/2021 Confirmed reviews ALL

We had a family funeral in Washington and the hotel was the perfect place to stay for us…a group of 10. We had lovely rooms and option of a great breakfast. An issue in one of the rooms on the first night caused a little disruption but was quickly and decisively resolved by the night porter. We used the adjacent restaurant for a family gathering and everyone was really complimentary. I do, however, think hotel guests should get a discount on drinks , say 10%, as they were pricey. All staff, both in the hotel and the restaurant were so welcoming and accommodating. I would definitely recommend this hotel.

Dear Sandra H., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Glasper

Good stay

Customer review rating 4.0/5

Jo Couples - 21/12/2021 Confirmed reviews ALL

Had a lovely stay at the hotel. Room was clean and the service was good. Only downfall was the evening meal. It was just ok - nothing special really. Breakfast however was lovely. Lots to choose from

Dear Joanne W., Thank you for taking the time and trouble to complete a survey following your recent stay at The George Washington Hotel. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The George Washington Hotel in the near future. Yours sincerely, David Glasper

Dated room that needed repairs

TripAdvisor rating 3.0/5

jamesbeeden Business - 20/12/2021 TripAdvisor review

First time i was given poor room, coving feel off and nearly did me some damage. Was changed room thankfully and much nicer and good stay as always. Would prefer to have room upgraded without asking as im a frequent visitor and would prefer rooms on floor 4 please

Dear James. Thank you for taking the time to complete your review. I am so please we could sort out your room and I am sorry we did not do this before arrival. Hope to see you again soon David Glasper

Good Hotel and staff helpfull

TripAdvisor rating 4.0/5

59464320t Business - 18/12/2021 TripAdvisor review

The hotel was very good and the staff very helpful. The room was very comfortable as it should be. The breakfast was a wonderful way to start the day. The heating was working good in the room so really nice evening sleep

Dear Guest. Thank you for your recent review and I am very happy to hear you had a great stay. We hope to see you soon. David Glasper

Pleasant

TripAdvisor rating 3.0/5

veridical Solo travel - 08/10/2021 TripAdvisor review

I asked for a quiet room; this was respected. The room was spacious, clean and comfortable, but very much in need of refurbishment. One of the upholstered chairs was unusable and the fridge interior was dirty. The bathroom was clean but in need of an update. Staff were polite, friendly, and incredibly helpful. I had a mobility issue when I stayed, and everyone went out of their way to help, from front of house staff to technical service staff. I didn't eat on site so can't comment on the restaurant. I believe the room is due for imminent refurbishment. I would stay at this hotel again, at the right price and with a check on room status.

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