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Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating 4.1/5 2,172 reviews

ALLSAFE approved hotel

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Mercure Newcastle George Washington Hotel Golf & Spa
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+ 17 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH newcastle
united kingdom

Tel: +441914029988

Fax: (+44)1914/151166

Check-in from 14h00

Check out up to 11h00

  • DONWELL HIGH USWORTH :  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS :54.922823, -1.533922

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Standard Room with King size bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Room with Twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Family Room with King-size and Single Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with King-size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with King-Size and Sofa Beds

  • Max. number of persons: 3
  • Views: Golf view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

CARTER & FITCH

Type of cuisine: Italian

PIZZERIA - SMOKEHOUSE - BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,172 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,205 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Covid Secure Service

Customer review rating 4.5/5

The T. G. Business - 29/04/2021 Confirmed reviews ALL

Managed to provide a good service within the limits of Covid restrictions. Food delivered to the room (breakfast collected by guest) - Food containers left outside the room and cleared away without any great delay. Slighltly disappointing to not have tea/coffee etc in the room but understandable. Overall a good stay.

Another Excellent Stay at Mercure Newcastle George Washington

Customer review rating 5.0/5

Tom F. Business - 25/04/2021 Confirmed reviews ALL

Second stay here and everything as good as the first visit PLUS the lovely advantage of being able to enjoy dinner on the terrace rather than in the room. Very handy location, friendly staff and comfortable room! I will definitely us this hotel again when back in the area for business. Best... Tom

consistently reliable

Customer review rating 4.0/5

Anita M. Business - 23/04/2021 Confirmed reviews ALL

over the past 4 yrs I have stayed regularly on business usually for one night. Good food. Excellent staff. Clean rooms although some can be very hot (air con usually sorts this out)

Customer review rating 2.5/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

Heating was out on the maximum, took all night to lower temperature in the room with the window opened . Not even a menu for room service / had to call to get one / the room was old / some part of the wallpaper was off but the room was clean and tidy/ due to COVID no room cleaning / hair dryer from the 70’s which was working 4 mn at a time / asked for receipt for the room service and the room, still waiting for it after 4 days , I even send an email but got no answer.

Upgraded Room made a great difference. Staff excellent

Customer review rating 4.5/5

Bm Business - 20/04/2021 Confirmed reviews ALL

Was upgraded to a really good, spacious, well lit room. Staff were excellent / helpful. Room service food (essential due to covid) was good.

Great service during my stay

Customer review rating 5.0/5

Mark M. Business - 17/04/2021 Confirmed reviews ALL

Room was great and the staff couldn't do enough to help when asked. Food was excellent, I prefer a simpler room service menu but can't fault what was served to me.

Lovely Staff

Customer review rating 4.0/5

Steve S. Business - 15/04/2021 Confirmed reviews ALL

any hotel is only as good as its staff, the staff at the George Washington are exceptional, from the warm greeting at the front desk, to the General Manager and Business Managers stopping as we pass to say hello (by name!), through to the maintenance person who saw me struggling to find my room and stopped to not only direct me but helped to carry my bags to the room. This is Good Customer service!

Well Located

Customer review rating 3.0/5

Frank I. Business - 15/04/2021 Confirmed reviews ALL

Bed comfortable, Half toilet roll in bathroom, Empty shampoo bottle left in bath. During these times that is not acceptable. If I had been staying for more than one night complaint would have been lodged to manager

Dear Frank I., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please could you assist me as I would really like to get to the bottom of the problem you have identified. I am very grateful of your feedback, and agree with you this lapse in standards is simply not acceptable, and i intend to strongly address this issue with my team We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Wishes Ian

Excellent friendly service

Customer review rating 5.0/5

Anthony F. Business - 14/04/2021 Confirmed reviews ALL

I stay often and never had one issue

Customer review rating 4.0/5

Ian J. Business - 08/04/2021 Confirmed reviews ALL

Apart from covid controls spoiling things a little it's a lovely place to stay...

Fantastic staff and Great Hotel that CARES

Customer review rating 5.0/5

Brian H. Business - 05/04/2021 Confirmed reviews ALL

Brilliant

Great Location

Customer review rating 4.5/5

Steven P. Business - 02/04/2021 Confirmed reviews ALL

Nice modern hotel. Friendly warm staff.

Customer review rating 4.0/5

Emi Business - 02/04/2021 Confirmed reviews ALL

rooms look very 'tired' and would could do with a bit of sprucing up, good clean all over, but I appreciated with no income due to COVID19 restrictions it might be hard to finance keeping on top of everything, giving rooms a more luxurious feel rather than just a very basic experience. FOOD HOWEVER WAS AMAZING! staff couldn't do enough, extremely helpful and very welcoming and friendly - thank you

Top hotel top food

Customer review rating 4.5/5

Mr B. Business - 21/03/2021 Confirmed reviews ALL

Polite staff very accommodating comfy stay really nice owner stopped and chatted to ask how the stay was only quarms I had was even with my window open to warm as you could not turn heating off and as a builder extraction fan has been installed near bathroom door and not at the end of the bath woken early by some having a shower setting fire alarm other than that 1 morning great stay and I'd stay again

Adequate

Customer review rating 3.5/5

Nick S. Business - 21/03/2021 Confirmed reviews ALL

The locations was good. Staff excellent. Mattress was very poor and hence poor night's sleep

Good, Friendly Service in Lockdown

TripAdvisor rating 4.0/5

Tom F Business - 06/03/2021 TripAdvisor review

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.

over night stay

TripAdvisor rating 1.0/5

Pioneer284375 27/10/2020 TripAdvisor review

diserpointing.tv old and dated.room not as advertised very poor very noisey no sleep.a beer very expensive.could have stayed in premiere in guaranteed good night sleep for half the price.plus didnt know washington was ever in newcastle.

Dear Thomas Hammond, Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I note from your reservation that you did indeed request one of our suites which overlook golf. As with all requests we will honour these where we have availability, and also charge a premium for specific room types with additional amenities and benefits. I see from your reservation that you opted for the basic room only package on the lowest possible daily rate for room only. Regrettably due to the popularity of our suites and privilege rooms we are not always able to offer the free upgrade you had requested. I concur that some of our rooms have not yet benefitted from recent upgrades and therefore replacement televisions. this is most certainly in our future plans and had been earmarked for 2020. Regrettably COVID has somewhat impacted our ability to achieve this goal. I also note from our internal log and feedback record, that you did not directly convey your concerns and chose to do this after your departure. It is disappointing that I was not aware of your concerns as I would most certainly acted immediately to assist and remedy the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01914029988 if you wish to discuss this matter in further details. Sincerely, Ian Gray General Manager

Superb room

TripAdvisor rating 5.0/5

Kingfisher3896 02/10/2020 TripAdvisor review

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

Pleasant stay. Nice hotel and staff.

TripAdvisor rating 4.0/5

Paul H Business - 26/09/2020 TripAdvisor review

The room was very hot, window had to be left open all night. Room very large but tired. Very clean. Great breakfast. Allow 45 minutes as they are cooked to order. Great choice. They also have a grab and go option if you are short on time. Very Covid secure.

Stay at Newcastle George Washington Hotel

TripAdvisor rating 3.0/5

Tour34434484464 04/03/2020 TripAdvisor review

The hotel itself was really nice though the leisure facilities were disappointing. The pool is extremely small . We stayed for two nights. On the first night the steam room was not working but the sauna was, on the second night the steam room was working but the sauna was not. On our second night we went to the restaurant for a meal. Unfortunately we had not booked so couldn’t get a table for another hour and half (our fault no theirs). We were advised to go into the bar area where we could have the exact same food but the order would go immediately to the kitchen and we would be served quickly. Good idea we thought so did this, my husband ordered the pulled pork burger, I ordered the vegetable calzone. We waited at least 40 mins for the waiter to bring the food and when he did he brough5 out the burger and apologised, saying my calzone order had not been passed on to chef so mine would be about 5 mins. He asked if this was ok, I said not really so he offered us a complimentary drink which we accepted. He brought one drink for me only as my husband had his meal !!!! Again we waited. It was again so long coming that my husband had finished his ages before I got mine so in effect we both finished up eating alone. We would have been quicker waiting for the table in the restaurant. Not a good experience at all.

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