Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Had a great stay, friendly happy staff, course was muddy in places, to be expected. Had a good weekend , pro shop very good and pro helpful and informative.

We always enjoy staying at the George Washington and this time was no exeption .very satisfied

Did ask for room 124 again but not allocated.

Only there for one night as traveled through the area. Staff pleasant when booking in - despite being very busy. Room fine as was meal in Carter and Fitch. Came back and a small amount of water was dripping from the bathroom ceiling. Duty manager there very promptly, couldn't resolve and so arranged for a move. Really appreciated the upgrade which was not requested or expected. Result of which is very happy customers. Great example of how to turn a problem to your advantage and gain to converts.

Whilst you serve light snacks in your bar area only food menu for room service was main restaurant. People,when travelling don’t always want a large meal in the evening and not being able to order a simple sandwich ruined my stay wi5h you.

We came for a night away with 2 children. We were not allowed in the pool on the sunday morning before checkout as it was adults only but no information on the information sheets in room to be turned away from the pool. Food was ok but not worth the £22 for the steak, it was fatty and thin so over cooked. I was extremely disappointed as we came for an over night stay and wanted a pool. You even are advertising on the web for an easter break but no mention of kids not been allowed in the pool till 10am and checkout is 11am. We have had good stays before but this stay was well below the standard we expected.

Hotel driving range all excellent. Restaurant wasn’t great. Slow service and had to question the authenticity of the smoke house platter I received. The “smoked” brisket tasted like left over roast beef in bbq sauce, when I asked the server why there wasn’t a smoke ring in the beef they didn’t know what I was talking about and went back to the kitchen. To come back it’s been cooked over hickory for 13 hours.. so whys there no smoke ring then... couldn’t get an answer...

Great Hotel and amenities (Gym, Golf, Driving Range etc). Rooms are comfortable and clean. However, the restaurant attached to the hotel, Carter and Fitch, some of the staff could be more attentive (not all of them but a minority) and friendly, slow service at times. The Orangery for breakfast was good, plenty of choice.

I was staying at the hotel for 2 months, for work, and the staff could not have made me feel more at home. Nothing was too much trouble and when there was an issue, it was resolved quickly and efficiently. The room was very comfortable and breakfast offered a wide range of options and they catered for my dietary needs. A wonderful stay with staff to be proud of. Thank you all

I went with my friend for my birthday weekend for the night away really enjoyed my time lovely clean rooms good facilities will definitely return

The hotel itself was really nice though the leisure facilities were disappointing. The pool is extremely small . We stayed for two nights. On the first night the steam room was not working but the sauna was, on the second night the steam room was working but the sauna was not. On our second night we went to the restaurant for a meal. Unfortunately we had not booked so couldn’t get a table for another hour and half (our fault no theirs). We were advised to go into the bar area where we could have the exact same food but the order would go immediately to the kitchen and we would be served quickly. Good idea we thought so did this, my husband ordered the pulled pork burger, I ordered the vegetable calzone. We waited at least 40 mins for the waiter to bring the food and when he did he brough5 out the burger and apologised, saying my calzone order had not been passed on to chef so mine would be about 5 mins. He asked if this was ok, I said not really so he offered us a complimentary drink which we accepted. He brought one drink for me only as my husband had his meal !!!! Again we waited. It was again so long coming that my husband had finished his ages before I got mine so in effect we both finished up eating alone. We would have been quicker waiting for the table in the restaurant. Not a good experience at all.

Good clean rooms everything you wanted

Attended a birthday party

all staff are friendly no matter how busy they are, lovely atmosphere

Brilliant staff great location