Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 934 reviews

Best price
guarantee
Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
Mercure Newcastle George Washington Hotel Golf & Spa - Image 2
Mercure Newcastle George Washington Hotel Golf & Spa - Image 3
Mercure Newcastle George Washington Hotel Golf & Spa - Image 4
Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, United Kingdom

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Telephone
Fax +44 191 415 1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  934 reviews

TripAdvisor Rating  3.8/5  1,467 reviews

Very disappointing visit to use the pool area.

TripAdvisor rating 1.0/5

Lee M TripAdvisor review

I live local to the George Washington Hotel. I haven’t used their facilities for a lot of years. I decided to visit the venue and use the pool area on January 10th 2026. I was charged a £20 day fee. Which in my opinion is very expensive but that’s not the issue. The issue is the place was falling apart and very dirty. Steam room wasn’t working. One set of steps into the pool as the others had a barrier in place so you couldn’t use them because they were damaged. Underside of the water fountain was covered in rust and the rust had stained the tiles on the floor at the side of the pool. Sauna was dirty. Lockers in the changing rooms were falling apart, doors missing. Other doors hanging on one hinge, locks on locker doors didn’t work properly. If I was booking a hotel and booked the George Washington because of the pool and gym area I would be absolutely fuming at the standards that are presented there.

Customer review rating 2.0/5

Mark C. Business - Confirmed reviews ALL

Room had bits Over carpet, bathroom had mouldy silicon and water damaged bathroom door. It was like stepping back into the 80’s. The waitress in restaurant was very good, however, the fair haired young man was rude and obnoxious

Customer review rating 0.5/5

Claire B. Families - Confirmed reviews ALL

We wanted to use the spa and pool but it was closed

Customer review rating 0.5/5

Ian J. Families - Confirmed reviews ALL

After booking this hotel for 15 nights, this would have taken us to 60 nights for 2025 and thus platinum status. However, during this 15 day stay we also decided to pop up to Edinburgh for a single night in the middle of the booking, again staying at an All accor hotel. Rather than checking out here, and then rechecking back in the following evening we just kept this booking and paid for both hotels despite not staying in 1 for that night. BIG mistake - turns out that despite receiving revenue for both bookings, All Accor do not honour status points or nights for any days on OR AFTER this second hotel booking. Therefore, we are only recognised for the first 5 nights here and 1 night in Edinburgh, losing out on the 9 following nights at the Mercure. Falling just short of the 60 night requirement. Customer service has been shocking and rude, and no help. We had planned on being loyal to the brand in the future, but not now. This has ruined the relationship. This massively fails the logic or "pub" test. i agree with the 1 night doubled, but the remainder were genuine nights!!

Dear Ian J., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. It is pleasing to hear that your stay here at the hotel was enjoyable and I sincerely apologise for your experience with All Accor. At Mercure, we strive to provide a superior service experience for every customer and I do hope you have been able to get the matter resolved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janis

Customer review rating 4.0/5

David W. Business - Confirmed reviews ALL

First room I was given had a blocked sink in bathroom so receptionist arranged a different room for me.

Dear David, Thank you for the feedback of our hotel! We are please that our receptionist arranged a new room for you. We hope to see you again very soon. Sincerely, Georgia Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 188 reviews 9.1/10 Location
  • 947 reviews 6.4/10 Room
  • 792 reviews 8.1/10 Service
  • 18 reviews 5.7/10 WiFi
  • 359 reviews 5.8/10 Cleanliness
  • 242 reviews 6.8/10 Breakfast
  • 203 reviews 5.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Newcastle Upon Tyne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.