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Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating 4.1/5 2,227 reviews

ALLSAFE approved hotel

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Room 1

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How it works?
Mercure Newcastle George Washington Hotel Golf & Spa
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+ 7 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH newcastle
united kingdom

Tel: +441914029988

Fax: (+44)1914/151166

Check-in from 14h00

Check out up to 11h00

  • DONWELL HIGH USWORTH :  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS :54.922823, -1.533922

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Standard Room with King size bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Room with Twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Family Room with King-size and Single Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with King-size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with King-Size and Sofa Beds

  • Max. number of persons: 3
  • Views: Golf view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CARTER & FITCH

Type of cuisine: Italian

PIZZERIA - SMOKEHOUSE - BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,227 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,214 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Anonymous Couples - 16/06/2021 Confirmed reviews ALL

Check in was quick and easy.Friendly receptionist. Room was clean and adequate for 1night. Would have preferred double bed but beds really comfortable. Was worried on arrival as there was a wedding party but we didn’t hear any noise. Grounds are lovely with golf course. Drinks reasonable price. Didn’t eat here or use spa so cannot comment. For price paid we were satisfied.

Good

Customer review rating 4.0/5

Geraldine L. F. Couples - 15/06/2021 Confirmed reviews ALL

Room is lovely and comfortable. Staff very friendly

Been a while since I last stayed here

Customer review rating 5.0/5

Simon M. Business - 15/06/2021 Confirmed reviews ALL

Excellent stay as usual and lovely upgrade, it was great to be back in the Northeast.

Overall a good stay with some improvements needed

Customer review rating 3.5/5

Rkp Friends - 15/06/2021 Confirmed reviews ALL

We were told to arrive for 2pm checkin, after arriving at 2.30pm - we were told by the receptionist that the room was not ready and to wait for house keeping to inform him. We had a pool slot booked for 3pm so we’re concerned we’d not make our time, it was 2.50pm and still no word from house keeping…so we took it upon ourself to go find the pool area. So far the relaxing break was anything but! After dealing with the rude receptionist. Once at the spa we waited to be seen where we were met by the spa manager. She was extremely helpful and helped turn the weekend around from that point. She placed our baggage in space keeping while we enjoyed time in the pool and a lovely massage. We had pizza and Prosecco in Carter and Fitch, and this was a highlight of our stay, the staff were friendly and the food was tasty. It felt as though we were on holiday. Overall the experience was good, but could have been better….but first impressions count!

Peaceful stay, great service

Customer review rating 4.0/5

Kitti Couples - 13/06/2021 Confirmed reviews ALL

Check in was quick and easy, our room was spacious and quiet, if in need of slight refurbishment. We ate in the brasserie without booking a table and received great service re our options as vegans. There was even a vegan menu. At breakfast we received the same friendly, helpful service with a bespoke breakfast being made for the 2 of us. Nothing was too much trouble. Overall a great experience.

Not as expected at all

Customer review rating 0.5/5

M W. Families - 13/06/2021 Confirmed reviews ALL

Booked a staycation package with cinema last year. Rescheduled several times due to covid. Few weeks before coming notified cinema no longer running. Offered driving range instead.. We initially booked purely because of cinema. No other option available. Arrived and arrival drinks (which were pre paid) not correct. Beers missing. Spoke with reception who sorted however didn't ask what beer it was meant to be so wrong beers arrived. Went down for family swim, kids excited to have inflatables as advertised etc, all popped nothing available to play with accept two small sticks. Kids dissapionted. Arrived at dinner to be told it's not a 2 course meal just £40 off bill?? The advert was we all get 2 course meal. False advertising here. Staff fantastic and welcoming accept the reception gentleman who was a little rude with his tone when we tried to sort things with him. Kids bed not made up so had to call down for that. As a staycation was booked as a family with 2 kids, surprised to find absolutely nothing to do after we finished eating in evening.. no boardgames ,no park etc to play in for kids. We headed up to room and tv signal was so bad we had to use our phones and not watch something together. All a little upset. I was embarrassed as I booked this for husband's 40th and didn't feel special at all. Next morning breakfast was delicious and the welcome was fantastic. We headed up to driving range shop to collect kit. Not knowing what we needed we were greeted with a rudeness when we asked about what's best for us to use. Proceeding to the range next we get to the door at 0830 and it's all locked. There was a golfer going past who shouted the driving range doesn't open until 0900.. could the worker in the shop not have told us this key information? So we stood there for 30 minutes..Driving range was ok, not what we really wanted to do but it killed a few minutes. Jumped into car at 0930 and headed home, quickest hotel stay, we couldn't wait to get home. Very disappointing.

Relaxing stay

Customer review rating 4.0/5

Beverley H. Couples - 13/06/2021 Confirmed reviews ALL

After all restrictions it was nice to get away for a few days but still felt safe covid measures were in place.

Was OK

Customer review rating 3.5/5

James Couples - 11/06/2021 Confirmed reviews ALL

Got a twin room when we booked a double, they did push the beds together but still not ideal. We did get free drinks as an apology, which was nice. The extractor fan in the bathroom didn't work, and I don't think the fridge did either. The shower screen didn't fit the bath very well and it was easy to spill masses of water all over the bathroom if you weren't careful! Overall it was fine, not bad but not great either, just average

Great stay

Customer review rating 5.0/5

Bianca A. Friends - 08/06/2021 Confirmed reviews ALL

We had a lovely spa day and enjoyed the food at Carter & Fitch

Good stay ,spa letdown

Customer review rating 4.5/5

Andrea Friends - 08/06/2021 Confirmed reviews ALL

6 of us booked the "girls night out " package and food and rooms were spot on. The big let down was our spa treatments. But the manager before we checked out is sorting out our issues and cant fault him or the Spa manageress either

Surrounded by many trees and well maintained gardens made this hotel a very pleasant place to stay.

Customer review rating 5.0/5

Richard M. &. M. L. Families - 08/06/2021 Confirmed reviews ALL

We stayed in one of the upper floor rooms which were super. The benefit of having a lounge made the stay even more relaxing. The interiors were top notch and very contemporary. The receptionist I would have to stay was the best ever that I've encountered and I've stayed in a lot of hotels! Thank you for making us feel so welcome.

Customer review rating 4.0/5

Claire E. Friends - 06/06/2021 Confirmed reviews ALL

We stayed for the girls night in, spa treatment was amazing, but we only had access to the swimming pool as the jacuzzi was not in use. I feel like we should of been told in advance about this as in the advert it was the whole package.

agree

Customer review rating 4.0/5

Mike G. Business - 06/06/2021 Confirmed reviews ALL

Very helpful staff including General Manager

Does not seem like a 4 star hotel

Customer review rating 2.0/5

Anonymous Families - 05/06/2021 Confirmed reviews ALL

Staff very helpful but waiters clearly understaffed. Decor in bedroom rather dated. Poor selection of teas and coffees in room.

Dear Stanley H., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As you might be aware Hospitality has only recently began to reopen following the very obvious year we have been through, and yes the 100percent turnover of staff does mean that though naturally friendly and helpful, they will benefit from time served experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.0/5

David D. Couples - 03/06/2021 Confirmed reviews ALL

Good, nice staff, dissapointed that I mention on booking form for hotel to let us know if needed to book time in gym or pool.... No reply, so as I stay regularly with mercure around the country and its never a problem, to be told we needed to have booked was annoying

Dear David D., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During the most recent "unlocking" the use of leisure and spa facilities has been permitted; it is however still very limited, in fact no more than three people are permitted at pool side at any one time, hence the limitations you experienced. That said the fact that you were not informed of this requirement is not acceptable and has led to your understandable frustration. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Gray

Staff friendly

Customer review rating 3.5/5

Laura Couples - 02/06/2021 Confirmed reviews ALL

We really enjoyed our stay on the wine & dine package. We also upgraded our room which was beautiful. The spa treatment we had each wasn't the best and even though we paid extra for an hour in the relaxation room, it wasn't very relaxing. We could hear staff and other passers by talking loudly. The pool etc was already booked so we couldn't use them either. Cocktails weren't the best (especially at £9 a pop) but other drinks and the food was absolutely perfect. Staff were so friendly and nothing was a bother. We will definitely return but maybe without spa treatments & cocktails.

Excellent Team and Great Hotel

Customer review rating 4.5/5

Steven M. Families - 02/06/2021 Confirmed reviews ALL

The staff were so friendly and accommodating, starting with meeting the Hotel Manager in the car park on arrival through the various interactions during our 4 night stay. Rooms were clean and comfortable. Even added mattress toppers when Lisa mentioned her difficulty sleeping. We ate at the adjacent, food and service were good. Would have loved to played golf but circumstances meant we did not have the time. Will definitely stay here again.

Pleasant stay

Customer review rating 4.0/5

Richard Couples - 01/06/2021 Confirmed reviews ALL

Very pleasant and understanding staff considering it was the first week of opening post COVID-19 lockdown.

Nice location

Customer review rating 3.5/5

S P. Friends - 01/06/2021 Confirmed reviews ALL

Didn’t hang around hotel much , as was busy but everyone seemed friendly.

Good, Friendly Service in Lockdown

TripAdvisor rating 4.0/5

Tom F Business - 06/03/2021 TripAdvisor review

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.

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