Dear Kelly We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback, I will share your comments with the team Please accept our sincere apologies for the issue you experienced, always see a team member who would be happy to help and resolve any problems during your stay Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one Sincerely Janis Kyle Reception Supervisor

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We truly value our ALL Accor members and will make note of your room preferences on your member profile to be aware of for future stays and ensure you receive the best possible experience during your next visit with us. Sincerely, Kate Shaw Front of House Manager

We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Shaw Front of House Manager

We very much appreciate your comments regarding your recent stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you back again in the near future. Yours sincerely, Kate Shaw Front of House Manager

Thank you for such a wonderful review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate Shaw Front of House Manager

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is disappointing to read your comments that requests you had made at the time of booking had not transferred over to our operating system and I sincerely apologise if we were not able to fulfil those once we were made aware. Your feedback will be investigated further to learn where the lapse in communication stems from so that we can eradicate this going forward. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kate Shaw Front of House Manager

Thank you for sharing your experience of your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We offer our most sincere apologies we were not able to assist further with your tyre - although we do have a comprehensive CCTV system in place, certain angles cannot be captured by our current cameras and it is certainly something the leadership team will take into consideration for the future! Thank you again for sharing your feedback, and we hope your next visit will be as comfortable as the previous one. Sincerely, Kate Shaw Front of House Manager

Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can confirm your room request was noted on your reservation and the front desk team was under the impression that there was a cooler in the room you were allocated, however I concede this may have been a miscommunication between the front desk and housekeeping departments. We continue to work on seamless communication in order to ensure guest satisfaction is at the forefront of our priorities, and although it is disappointing we did not fulfil your needs on this occasion, we thank you for bringing this to our attention so we can improve going forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kate Shaw Front of House Manager

We very much appreciate your review on your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback and your comments will be shared with the team to serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Shaw Front of House Manager

Thank you for such a wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. David is our reservations manager and will be delighted to learn he was able to assist you and have a positive impact on your experience here at the Mercure Newcastle George Washington Hotel Golf & Spa. We hope to welcome you back again in the near future for another great stay! Sincerely, Kate Shaw Front of House Manager

Dear Murray M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Emma A., Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01…if you wish to discuss this matter in further details. Sincerely,

Thank you for taking the time to share your feedback. We are pleased that your overall stay was a pleasant one, and I know the food & beverage team will be delighted to hear that the food was excellent. We hope to welcome you back to our hotel very soon! Sincerely, Kate Shaw Front of House Manager

Thank you for taking the time to share your feedback. We are sorry to hear that the temperature of your room has such an impact on your stay with us - your comments will be shared accordingly with our on-site maintenance team for further investigation and we thank you for bringing this to our attention so that we can work to improve and resolve this going forward. We do have a reception desk that is operational 24/7 - I hope the team was able to assist you when you reported this to them as we do have additional fans available on request. Please do let me know if you are able to stay with us again in the future and we will do our utmost to ensure your stay is a thoroughly positive experience. Sincerely, Kate Shaw Front of House Manager

Thank you for taking the time to share your feedback. At the Mercure Newcastle George Washington Hotel Golf & Spa, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kate Shaw Front of House Manager

Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. It is wonderful to hear you & your clients are receiving a consistently high level of service during your visits. Please do not hesitate to share any concerns or specific feedback you have for us about any area of the hotel - all constructive comments are deeply valued as they help us to improve going forward and all feedback will be shared accordingly with the leadership team for consideration. We hope to welcome you back again soon. Sincerely, Kate Shaw Front of House Manager

Dear Edwin We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely Janis Kyle