Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Booked a staycation package with cinema last year. Rescheduled several times due to covid. Few weeks before coming notified cinema no longer running. Offered driving range instead.. We initially booked purely because of cinema. No other option available. Arrived and arrival drinks (which were pre paid) not correct. Beers missing. Spoke with reception who sorted however didn't ask what beer it was meant to be so wrong beers arrived. Went down for family swim, kids excited to have inflatables as advertised etc, all popped nothing available to play with accept two small sticks. Kids dissapionted. Arrived at dinner to be told it's not a 2 course meal just £40 off bill?? The advert was we all get 2 course meal. False advertising here. Staff fantastic and welcoming accept the reception gentleman who was a little rude with his tone when we tried to sort things with him. Kids bed not made up so had to call down for that. As a staycation was booked as a family with 2 kids, surprised to find absolutely nothing to do after we finished eating in evening.. no boardgames ,no park etc to play in for kids. We headed up to room and tv signal was so bad we had to use our phones and not watch something together. All a little upset. I was embarrassed as I booked this for husband's 40th and didn't feel special at all. Next morning breakfast was delicious and the welcome was fantastic. We headed up to driving range shop to collect kit. Not knowing what we needed we were greeted with a rudeness when we asked about what's best for us to use. Proceeding to the range next we get to the door at 0830 and it's all locked. There was a golfer going past who shouted the driving range doesn't open until 0900.. could the worker in the shop not have told us this key information? So we stood there for 30 minutes..Driving range was ok, not what we really wanted to do but it killed a few minutes. Jumped into car at 0930 and headed home, quickest hotel stay, we couldn't wait to get home. Very disappointing.

After all restrictions it was nice to get away for a few days but still felt safe covid measures were in place.

Got a twin room when we booked a double, they did push the beds together but still not ideal. We did get free drinks as an apology, which was nice. The extractor fan in the bathroom didn't work, and I don't think the fridge did either. The shower screen didn't fit the bath very well and it was easy to spill masses of water all over the bathroom if you weren't careful! Overall it was fine, not bad but not great either, just average

We had a lovely spa day and enjoyed the food at Carter & Fitch

6 of us booked the "girls night out " package and food and rooms were spot on. The big let down was our spa treatments. But the manager before we checked out is sorting out our issues and cant fault him or the Spa manageress either

We stayed in one of the upper floor rooms which were super. The benefit of having a lounge made the stay even more relaxing. The interiors were top notch and very contemporary. The receptionist I would have to stay was the best ever that I've encountered and I've stayed in a lot of hotels! Thank you for making us feel so welcome.

We stayed for the girls night in, spa treatment was amazing, but we only had access to the swimming pool as the jacuzzi was not in use. I feel like we should of been told in advance about this as in the advert it was the whole package.

Very helpful staff including General Manager

Staff very helpful but waiters clearly understaffed. Decor in bedroom rather dated. Poor selection of teas and coffees in room.

Good, nice staff, dissapointed that I mention on booking form for hotel to let us know if needed to book time in gym or pool.... No reply, so as I stay regularly with mercure around the country and its never a problem, to be told we needed to have booked was annoying

We really enjoyed our stay on the wine & dine package. We also upgraded our room which was beautiful. The spa treatment we had each wasn't the best and even though we paid extra for an hour in the relaxation room, it wasn't very relaxing. We could hear staff and other passers by talking loudly. The pool etc was already booked so we couldn't use them either. Cocktails weren't the best (especially at £9 a pop) but other drinks and the food was absolutely perfect. Staff were so friendly and nothing was a bother. We will definitely return but maybe without spa treatments & cocktails.

The staff were so friendly and accommodating, starting with meeting the Hotel Manager in the car park on arrival through the various interactions during our 4 night stay. Rooms were clean and comfortable. Even added mattress toppers when Lisa mentioned her difficulty sleeping. We ate at the adjacent, food and service were good. Would have loved to played golf but circumstances meant we did not have the time. Will definitely stay here again.

Very pleasant and understanding staff considering it was the first week of opening post COVID-19 lockdown.

Didn’t hang around hotel much , as was busy but everyone seemed friendly.

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.