Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Room was great and the staff couldn't do enough to help when asked. Food was excellent, I prefer a simpler room service menu but can't fault what was served to me.

any hotel is only as good as its staff, the staff at the George Washington are exceptional, from the warm greeting at the front desk, to the General Manager and Business Managers stopping as we pass to say hello (by name!), through to the maintenance person who saw me struggling to find my room and stopped to not only direct me but helped to carry my bags to the room. This is Good Customer service!

Bed comfortable, Half toilet roll in bathroom, Empty shampoo bottle left in bath. During these times that is not acceptable. If I had been staying for more than one night complaint would have been lodged to manager

I stay often and never had one issue

Apart from covid controls spoiling things a little it's a lovely place to stay...

Brilliant

Nice modern hotel. Friendly warm staff.

rooms look very 'tired' and would could do with a bit of sprucing up, good clean all over, but I appreciated with no income due to COVID19 restrictions it might be hard to finance keeping on top of everything, giving rooms a more luxurious feel rather than just a very basic experience. FOOD HOWEVER WAS AMAZING! staff couldn't do enough, extremely helpful and very welcoming and friendly - thank you

Polite staff very accommodating comfy stay really nice owner stopped and chatted to ask how the stay was only quarms I had was even with my window open to warm as you could not turn heating off and as a builder extraction fan has been installed near bathroom door and not at the end of the bath woken early by some having a shower setting fire alarm other than that 1 morning great stay and I'd stay again

The locations was good. Staff excellent. Mattress was very poor and hence poor night's sleep

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.

diserpointing.tv old and dated.room not as advertised very poor very noisey no sleep.a beer very expensive.could have stayed in premiere in guaranteed good night sleep for half the price.plus didnt know washington was ever in newcastle.

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

The room was very hot, window had to be left open all night. Room very large but tired. Very clean. Great breakfast. Allow 45 minutes as they are cooked to order. Great choice. They also have a grab and go option if you are short on time. Very Covid secure.

The hotel itself was really nice though the leisure facilities were disappointing. The pool is extremely small . We stayed for two nights. On the first night the steam room was not working but the sauna was, on the second night the steam room was working but the sauna was not. On our second night we went to the restaurant for a meal. Unfortunately we had not booked so couldn’t get a table for another hour and half (our fault no theirs). We were advised to go into the bar area where we could have the exact same food but the order would go immediately to the kitchen and we would be served quickly. Good idea we thought so did this, my husband ordered the pulled pork burger, I ordered the vegetable calzone. We waited at least 40 mins for the waiter to bring the food and when he did he brough5 out the burger and apologised, saying my calzone order had not been passed on to chef so mine would be about 5 mins. He asked if this was ok, I said not really so he offered us a complimentary drink which we accepted. He brought one drink for me only as my husband had his meal !!!! Again we waited. It was again so long coming that my husband had finished his ages before I got mine so in effect we both finished up eating alone. We would have been quicker waiting for the table in the restaurant. Not a good experience at all.