Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 869 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  869 reviews

TripAdvisor Rating  4.0/5  1,393 reviews

Big Rooms and Clean

Customer review rating 3.0/5

Gavin W. Business - Confirmed reviews ALL

The Wi-Fi was very poor in my room. Fine everywhere else in the hotel, just poor in the room. It’s was extremely hot in the room with no way of adjusting it. No pillows weee rock hard Saying that the staff were very friendly, the food food good and it was very clean.

Very relaxing stay

Customer review rating 4.5/5

Adam J. Friends - Confirmed reviews ALL

Great location and relaxing atmosphere.

Poor room not made up when we put the sign on door. were back at 8PM and had to make beds and sort towels

Customer review rating 2.0/5

Tim C. Families - Confirmed reviews ALL

The bed was uncomfortable with to beds making up 1 so you found yourself in the middle of the bed, the mattress should have been thrown years ago. the pillow cases were on inside out.

Thank you for your review. Your comments have been passed to the relevant departments to ensure we do better next time

Comfortable Room

Customer review rating 3.5/5

Ilene M. Couples - Confirmed reviews ALL

Two night room only stay. Very comfortable bed and comfortable room to spend time in. The fridge did not keep items cold and gave out a lot of heat. The area for hanging clothes was not high enough so a dress could not hang freely. The bathroom was well supplied with body wash, shampoo, conditioner and hand-wash and other vanity items. The shower had good pressure but the door seal was broken and the tiling a little worn. The pool and spa area was good to have. The staff were very friendly and helpful. The food for dinner was overpriced and not very good and the dining area was not comfortable, very noisy and understaffed.

Thank you for taking the time to share your feedback following your recent stay with us. We appreciate both your positive comments and constructive criticisms, as they help us to improve our services and facilities. We are pleased to hear that you found the bed and room comfortable, and that you enjoyed the amenities provided in the bathroom, as well as the pool and spa area. It's also wonderful to know that our staff left a positive impression with their friendliness and helpfulness. However, we are truly sorry for the inconveniences you experienced. We apologise for the issues with the fridge and the hanging space for clothes in your room. Your comments regarding the shower door seal and tiling have been noted, and we will ensure these are addressed promptly. We regret that your dining experience did not meet expectations. We take pride in our culinary offerings and the comfort of our dining area, so it is disappointing to hear that we fell short. Your feedback on the pricing, food quality, noise levels, and staffing will be reviewed with our team to make necessary improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, ensuring a more enjoyable experience.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff very friendly and helpful

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Thornhill Operations Manager

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Other web-users rate our hotel

  • 190 reviews 8.9/10 Location
  • 1,027 reviews 6.7/10 Room
  • 768 reviews 8.3/10 Service
  • 375 reviews 6.6/10 Cleanliness
  • 312 reviews 6.3/10 Breakfast
  • 191 reviews 5.9/10 Value
  • 191 reviews 5.6/10 Wellness Area
  • 102 reviews 5.3/10 Pool

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