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Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 2,417 reviews

ALLSAFE approved hotel

Mercure Newcastle George Washington Hotel Golf & Spa
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+ 13 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH newcastle
united kingdom

Tel: +441914029988

Fax: (+44)1914/151166

Check-in from 15h00

Check out up to 11h00

  • DONWELL HIGH USWORTH :  DONWELL HIGH USW

  • By plane

    DURHAM TEES At 48.28km / 30 miles

  • By plane

    NEWCASTLE AIRPORT At 19.31km / 12 miles

  • By train

    NEWCASTLE CENTRAL At 8.05km / 5 miles

  • By train

    TRAIN STATION At 11.1km / 6.9 miles

GPS :54.922823, -1.533922

Hotel services

Carter & Fitch Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 125 rooms
    • One room for people with reduced mobility
    • 15 family rooms
    • No connecting room
    • 125 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter

Our accommodation(s)

The hotel's 103 bedrooms offer guests a range of accommodation options including doubles, twins, triples, family rooms and executive rooms. Each room features a range of facilities including complimentary WiFi and 26" flatscreen TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Newcastle George Washington Hotel Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,417 reviews

TripAdvisor Rating 4.0/5

1,276 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Requested refund for 2 but still not actioned by Customer Services or the hotel

Customer review rating 1.0/5

Paul P. Business - 26/11/2021 Confirmed reviews ALL

Great hotel and general services but...2 of my operatives had to reduce their stay to 1 night instead of the pre-booked 2 nights due to an urgent welfare issue (family death). Your staff informed me Customer Services only could refund this...contacted Customer Services (Paulo...case number 05…...have his email) but he informed me it had to be the hotel(!). Informed the hotel of this on checking out and they said they would address. Still no refund or response to explain what's happening. I am expecting a refund of £156.00. Not impressed.

Enjoyable family party

Customer review rating 4.5/5

Stocst Families - 25/11/2021 Confirmed reviews ALL

Visited for 2 night to celebrate my mum's 70th birthday. Stayed in a Privilige Room which was clean and well equipped. Was very happy with comfortable King Size bed and Nespresso Coffee machine along with all the usual items you would expect to find. Only problem we had was that the bed was not made after Friday night and the coffee cups we used on Saturday morning were not changed so we ended up having to wash them in the bathroom sink. I am sure that had we asked clean cups would have brought up but I should not really have to request clean cups. All staff very helpful and firendly with me, though not all of my family who were staying had the same experience. Those booking in on Saturday had a very long wait to check at 3.00pm, especially as they had not been able to book any earlier. When my cousin asked she was spoken to very rudely and told that under no circumstances could she be booked in and they could not even check which room she was being checked into. What seemed most strange about this was that my sister had already booked in to her room at about midday and also the receptionist had tried to check what room our daughter was in the evening before. Definitely mixed messages. Fortunately this did not spoil the family party.

Nice hotel. Great value for money

Customer review rating 4.5/5

Michelle Friends - 23/11/2021 Confirmed reviews ALL

Girls night in package was great value for money. Pool area slightly disappointing and weren't told in advance of time restrictions allowed in pool area. Beauty treatments were great. Pizzas and prosecco were good too. Good choice at breakfast.

Excellent

Customer review rating 5.0/5

Marti Couples - 21/11/2021 Confirmed reviews ALL

Excellent stay, staff very friendly and really happy to make our stay enjoyable.

Old shabby room, inconsistent with previous stays

Customer review rating 1.0/5

Mary Business - 17/11/2021 Confirmed reviews ALL

I am regular guest and this time was allocated an old dirty room with heating that could not be controlled. I would be unliekly to stay again unless I was guaranteed better quality accommodation

Good stay

Customer review rating 4.5/5

Stewart R. Business - 16/11/2021 Confirmed reviews ALL

Friendly helpful staff

Good stay

Customer review rating 4.5/5

John M. Couples - 16/11/2021 Confirmed reviews ALL

Very pleasant stay. Only problem was that unlike at previous hotels we were not given complimentary drinks vouchers for silver membership on arrival and had to ask for them later. Other guests did too.

Fabulous time!

Customer review rating 4.5/5

Maria Families - 13/11/2021 Confirmed reviews ALL

We had a great time, I booked this as a half term treat for my daughter and grandson. the accommodation was lovely and spacious, the food was lovely, the staff were really nice especially in the restaurant and the pool was great fun. Although this hotel was only a very short drive from where we live it felt like we were on holiday. We all enjoyed this hotel, my grandson particularly enjoyed the pancake maker for breakfast. Excellent value, the whole experience.

Lovely hotel

Customer review rating 4.5/5

M Couples - 12/11/2021 Confirmed reviews ALL

We stayed at the hotel for two nights. It was a last minute booking but all went well. Reception staff very helpful and pleasant. We ate at the restaurant on both nights, on the second night the service wasn’t just as good as the first night and the staff seemed pre occupied with something in the kitchen. We have already booked to stay again next month when we are in the area. The room was clean and tidy with lots of room.

Nice time had by family.

Customer review rating 3.5/5

Dom Families - 07/11/2021 Confirmed reviews ALL

Privilege room was a nice surprise. Pool and sauna with golf was nice although could be updates - especially the gym equipment. Breakfast was very nice.

Poor quality breakfast and comedy shower

Customer review rating 2.0/5

Adam Business - 06/11/2021 Confirmed reviews ALL

Shower was impossible to use as it could not be angled down and was spraying in the sink!! Breakfast was greasy and of a very poor quantity so I stuck with some toast which was made using a very dirty toaster. I have stayed here a few times but I will not be back. Honestly a grubby run down establishment that needs attention

One night away

Customer review rating 4.0/5

Andrea G. Couples - 02/11/2021 Confirmed reviews ALL

We booked on the eat sleep and dream package and the staff on the evening were unsure of what was included in our evening meal one said dinner for 2 as advertised, one said £20 allowance towards the food and another stated 2 courses It would be beneficial to inform staff exactly what is included in these deals We were a little disappointed that there was not a comfortable lounge to chill in on the afternoon only the bar / restaurant Carter and finch and the seating in here is not comfortable to relax in Overall it was a pleasant experience and we would return

Would not use again

Customer review rating 0.5/5

Cozza Families - 31/10/2021 Confirmed reviews ALL

Pool was filthy, no towels or robes. Facial Treatment, not up to professional standard. Afternoon Tea not as advertised and not complete. Staff very unhelpful. Breakfast Toaster started to smoke due to it being heavily filled with probably the day before's crumbs

Clean rooms

Customer review rating 2.0/5

Anonymous Solo - 29/10/2021 Confirmed reviews ALL

This was not the best experience I’ve had with an accor hotel. The reception staff seemed disengaged. The massage I had booked was the least relaxing I’ve had as the room was next to the spa reception and the phone kept ringing. I said both at the end and at check out and was basically told yes not a relaxing experience but it was a phone that annoyed them too. The only reason I didn’t give a lower rating as the restaurant staff pulled it out of the bag. Super friendly and attentive both to myself and other guests sat around me.

All fine

Customer review rating 3.5/5

Newmarket Couples - 29/10/2021 Confirmed reviews ALL

Easy to book, warm welcome, pleasant room (if a bit too hot and no means of turning don the heat from the hard working room refrigerator). Better Wifi than the last time we stayed but it's about time Accor gave complimentary secure Wifi for Gold members.

Good hotel, disappointing restaurant

Customer review rating 3.5/5

Ray H. Families - 29/10/2021 Confirmed reviews ALL

Rooms were as expected, clean and tidy. The Carter & Fitch restaurant was not entirely up to standard. Staff were friendly and welcoming but an 8oz steak ordered at a cost of £24 was grisly and quite honestly not worth the money. The chef was told and his reply came back that it was the butcher’s fault! Obviously, but then it shouldn’t have been served, £24 is not cheap! A pork dish ordered was described as served with potatoes, unfortunately they didn’t arrive, apparently due to supply difficulties. This should have been highlighted when placing the order.

Nice break away

Customer review rating 4.5/5

Samantha U. Friends - 27/10/2021 Confirmed reviews ALL

Myself and my sister wanted a girls night away for food papmering and some us time. This is what we got!

Lovely girls night in stay

Customer review rating 3.5/5

Gail Friends - 26/10/2021 Confirmed reviews ALL

Staff were lovely and friendly. Room was nice and clean. Pizza and Prosecco was really lovely and tasty, and no problem when we asked for it as room service instead of eating in restaurant. Spa and massage treatment was good and breakfast the next morning very tasty. No complaints about hotel and package very good value. Sadly a lovely experience was blighted by the fact we got about 3 hours sleep if that. A group of people were sat outside from around 12.30am till after 3am screaming and singing at top of their voices, this only stopped when they came back into hotel where they proceeded to resume all the noise once they got into their rooms. Didn’t stop till nearly 5am. Impossible to sleep. Mentioned it to lady at reception the next morning who was very apologetic and said other guests had complained too. I realise this was not the hotels fault though. Couldn’t fault the hotel staff, facilities etc, just wish we had been able to sleep and wake refreshed after a lovely stay

Pleasant

TripAdvisor rating 3.0/5

veridical Solo travel - 08/10/2021 TripAdvisor review

I asked for a quiet room; this was respected. The room was spacious, clean and comfortable, but very much in need of refurbishment. One of the upholstered chairs was unusable and the fridge interior was dirty. The bathroom was clean but in need of an update. Staff were polite, friendly, and incredibly helpful. I had a mobility issue when I stayed, and everyone went out of their way to help, from front of house staff to technical service staff. I didn't eat on site so can't comment on the restaurant. I believe the room is due for imminent refurbishment. I would stay at this hotel again, at the right price and with a check on room status.

Weekend stay

TripAdvisor rating 3.0/5

lizwR1874BY 07/10/2021 TripAdvisor review

The room was good,lacking some draws to store clothes.also no maid service during stay so no dry towels. Included breakfast was absolutely terrible. The worst we have ever been offered from a hotel as included with our room we could not cancel it.we did not eat it.tinned fruit and overcooked bacon,sausage, eggs and mushrooms all look to have been cooked hours previously and left in bin Marie's! Very poor.lots of staff stood around talking.£120 per night I expect better.the swimming pool was filthy! Could not see hand in front of you .was like swimming in sludge.jacuzzi was not working during whole of weekend . Would not stay in this hotel ever again.

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