ibis Nottingham Centre Hotel 2 stars

Excellent hotel very clean friendly staff good breakfast and excellent rates

AS usual a good stay.

I am an Accor member and have been for a number of years. I usually stay around the country with Premier Inn but decided to start using your hotels again. I stay away with my business 2 or 3 nights a week, every week. So I booked to stay this week at your Ibis hotel, Nottingham city centre. I booked directly with yourselves via my account, rather than thru Booking.com as I know you prefer that. I was emailed to ask me to check in online for a smoother check in, which I duly did. Upon arrival after 9pm I was told there was no record of my booking. I had to show the receptionist my phone with your email confirmation on. He then said a colleague had checked me in at 3pm and assigned me my room (406 as thought). I then headed up to my room to rest after a long day of train cancellations following the weather problems. My key didn’t work (which would later make sense)! So I had to head back downstairs in the lift to reception. The guy was surprised and reassigned me a new key. Back upstairs in the lift and this time the key works. So I head in the room with my cases, switch the light on and...I wake a man up who’s asleep in bed!! I’ve been staying in hotels all my life and this is a first. The man is duly upset with me, I have to apologise to him and head back to reception. I am told I was checked in correctly to that room at 3pm. Unfortunately later that evening another member of staff booked the other gentlemen in to the same room. Again I’ve never ever heard of this happening. For me this is a utter disgrace! I am offered a compliment drink which was an insult. This evening I have gone back into my Accor account to complain online and after a lengthy web form completion the form will not submit the complaint because there is a glitch on the system and it doesn’t recognise or register ‘Ibis’ as a hotel brand. This must be Accor’s way of hoping customers give up complaining. I now await contact from Accor/Ibis for immediate compensation for this extremely depressing episode.

Great Location for visiting the town. Howevery, guys, you really need to learn how to make proper coffee! I mean coffee! It is not much to ask and would make such a difference.

Excellent location. Buses stop outside the entrance and the Lace Market tram stop is very close. My room was very comfortable, especially the bed and there was plenty of storage room for my seven day stay. I enjoyed the buffet breakfast. The staff were helpful and looked contented. This was my fifth visit. I hope to return early next year.

Very good. The breakfast was excellent. This has been not too good in the past.

The hotel was generally ok, but on two of the four mornings we were there, there was no hot water. In spite of being told that an engineer had sorted it, after the first time, it continued.

Very good

safe, room for improvement at cleaning department

All good. Breakfast a bit overcooked under the heaters but ok.

Well situated Hotel, friendly staff and clean room and carpets, hotel smelled lovely and carpets were being cleaned when we arrived. Able to walk from station and to motorpoint arena easily and close to the shops.

As a paraplegic in a push wheelchair they always do there best to get an assisted Room for me.

Location was great. Check in was fine. Room was clean but tired and the bathroom had a leaky tap so the floor got soaked. Generally needs an overhaul. Went for an evening drink at the bar, staff made no eye contact, never said amount, no please or thank you, Infact I may as well as served myself. Was going to order food but as the staff seemed very unfriendly it put us off. The breakfast selection was very good, however no one was in attendance and it was unclear as what to do. This could be cracking place if there was more staff, it was apparent that the night time bar staff was also doing breakfast hence why the unfriendly night time service, they are probably knackered!! Also if decoration and fittings were upgraded it would make a difference.

A good price, central location, helpful staff and clean rooms. All one needs is in this hotel.

Business stay. Well located for the station and main restaurants