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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,550 reviews

ALLSAFE approved hotel

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Sofitel London St James
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+ 22 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Boat excursions
Business services
  • 14 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Our restaurant is open Tuesday to Saturday.

ST JAMES BAR

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE ROSE LOUNGE

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

The Wild Honey Terrace

Discover our al fresco terrace overlooking the tranquil Waterloo Place, in the heart of the city. Open daily from 12pm to 10pm. You can enjoy our Parisian Cafe, serving dishes from Chef Anthony Demetre alongside Aperitivo style drinks.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,550 reviews

TripAdvisor Rating 4.5/5

4,925 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

amazing stay

Customer review rating 5.0/5

Callum W. Couples - 15/09/2021 Confirmed reviews ALL

All the staff where amazing and so hopeful the rooms where incredible and felt so comfortable. This is a dream hotel which i will definetly be booking again A*******

Dear Mr W., We very much appreciate your comments regarding your amazing stay at the Sofitel London St James, this feedback will be passed to everyone and will certainly serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is a pleasure to receive such positive feedback and please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James soon. Sally-Ann Jenkinson Director of Guest Experience

Fantastic Stay

Customer review rating 5.0/5

I. Couples - 15/09/2021 Confirmed reviews ALL

Had a great weekend break in London

Dear Mr Barber, We very much appreciate your comments regarding your fantastic stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back soon to Sofitel London St James. Sally-Ann Jenkinson Director of Guest Experience

Superb

Customer review rating 5.0/5

Dan Couples - 14/09/2021 Confirmed reviews ALL

I stay in London quite a bit and have been looking for a hotel to use as a base. I tried the Sofitel last weekend and will definitely be returning. The location is ideal: very handy for everything the West End has to offer but sufficiently set back from Piccadilly Circus to have peace and quiet. But the best thing about it are the staff: polite, considerate, and extremely helpful and attentive.

Dear Mr T., We very much appreciate your comments regarding your superb stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing!

Customer review rating 5.0/5

Cristian T. Families - 14/09/2021 Confirmed reviews ALL

We had an amazing weekend at Sofitel St James! Nice room, super clean, nice people at the Reception, at Concierge, very helpful, very warm talking, supportive, the quality of the toiletries from the bathroom, the breakfast with poached eggs and avocado toast... Thank you a lot!!!

Dear Mr T., We very much appreciate your comments regarding your amazing stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback and hear that you enjoyed your entire experience, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Very welcoming

Customer review rating 5.0/5

Chris Couples - 14/09/2021 Confirmed reviews ALL

Great location and all staff where very welcoming, we had the perfect stay.

Dear Mr L., We very much appreciate your comments regarding your perfect stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Well located

Customer review rating 4.0/5

Kent B. Couples - 14/09/2021 Confirmed reviews ALL

As allways good, but a opgrated room Looking in A Wall, is not a good Experience

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel London St James and hear that overall you had a good stay. I am sorry that the view from your room in particular did not meet your expectations. due to our central location only the premium luxury rooms or higher offer a street view as we are surrounded by building on many sides. We appreciate you sharing your constructive feedback and I do hope we have the opportunity to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 5.0/5

Dan M. Business - 14/09/2021 Confirmed reviews ALL

Super helpful staff, particularly the concierge. Safe, clean and relaxing stay.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James and hear that you found everyone so helpful, the concierge were thrilled to be recognised and this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent venue & service

Customer review rating 5.0/5

Duncanb Couples - 14/09/2021 Confirmed reviews ALL

Could not have asked for a better venue, large room & excellent service.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 3.5/5

Katy P. Families - 13/09/2021 Confirmed reviews ALL

Some of the staff seemed a little inexperienced. E.g. 2 members of staff proceeded straight into the lift without checking if people were coming out. Only 2 small milks left in room. Note pads brought to the room by housekeeping despite my asking for extra milk. No decaf Nespresso capsules.

Dear Ms P., Thank you for taking the time to tell us about your experience and sharing your constructive feedback. It is a pleasure to hear that overall you had a good stay although disappointing that so many areas are in need of additional training in particular. We strive to provide a superior service experience for every guest; I am so sorry that this was not the case for you on this stay and your feedback is extremely important to us. Please rest assured that we are taking the appropriate measures to address the problems highlighted to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again in the future. Sincere apologies and kindest regards Sally-Ann Jenkinson Director of Guest Experience

As expected

Customer review rating 4.0/5

Richard Couples - 13/09/2021 Confirmed reviews ALL

Very comfortable hotel, up to its 5 star standard. Very conveniently located relative to the function that we had to attend. The high consistency of standard from its chain association is obvious. On the negative side, the chain association delivers the usual annoyances. An irritation is the over-pricing of minibar items. Experienced travellers don't get caught out, which means that the minibar is functionaly useless to anyone who dislikes that kind of opportunism. Another irksome thing is that some idiot in compliance or guest relations attempts to "de-risk" staff activities by giving them fatuous things to do. When I check in online and provide all my details I want to pick up a key card for my wife and one for me, and get to room without interruption. I am not looking to be thanked for my loyalty to your brand (it's not loyalty, it's a commercial decision), I do not need to discuss my plans for the evening, and I already know how to ask the hotel for assistance if I need anything. Train your staff, and trust them (and your customers!) enough to let them make the in and out processes as smooth and fast as possible. Your app has done most of the heavy lifting; let the humans now get on with it!

Dear Mr M., We very much appreciate your constructive feedback regarding your stay at the Sofitel London St James and rest assured that these points will certainly be looked into further and addressed as necessary as we strive to improve the quality of our services Please accept my apologies for any inconvenience caused and I am glad that you enjoyed your stay overall. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Extraordinary Charming Service, Ideal location, Luxurious comfort

Customer review rating 5.0/5

Melanie J. Families - 12/09/2021 Confirmed reviews ALL

As usual the Sofitel St. James’s team made us feel completely at home and perfectly cared for. The sincerity, charm and professionalism of their service makes many other experiences pale, by comparison. Every request made of concierge, no matter how challenging, was handled with pragmatism and grace. Housekeeping and Room Service were responsive and meticulous, as always. This is why we always go back. Over and over again. It is not a budget option. But it is worth every penny/centime.

Dear Ms J., We very much appreciate your fantastic comments regarding your recent stay with us here at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback and please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty and we look forward to welcoming you back to Sofitel London St James again soon.. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect Location

Customer review rating 5.0/5

Sheila L. Families - 12/09/2021 Confirmed reviews ALL

Over many years of hotel stays the Sofitel was the quietest hotel I have ever stayed in. Our stay was perfect.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fabulous location

Customer review rating 4.0/5

Léonie Families - 12/09/2021 Confirmed reviews ALL

Fabulous location with much larger rooms than is typical in central London

Dear Ms D., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 5.0/5

Brian B. Couples - 11/09/2021 Confirmed reviews ALL

We loved the hotel and enjoyed our stay.

Dear Mr B., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

An Old Friend

Customer review rating 4.5/5

Mark P. Business - 09/09/2021 Confirmed reviews ALL

Just one night but a very enjoyable stay whilst in London for a meeting.

Dear Mr P., We very much appreciate your comments regarding your recent stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty and we look forward to welcoming you back soon to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fantastic location with brilliant staff

Customer review rating 5.0/5

Linda B. Couples - 09/09/2021 Confirmed reviews ALL

The hotel is really comfortable clean and well located. However it is the staff that make it the welcoming and happy place to stay.

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

100% relaxation

Customer review rating 5.0/5

Eddie C. Couples - 09/09/2021 Confirmed reviews ALL

Greeted nicely by the door man very polite and helpful with the bags and parking,reception very good and very efficient. The bar staff and waitresses very good . Great choice for breakfast and the newly designed rooms are amazing this place always gives 5 ⭐️ service I would highly recommend and will be staying again and again in the future. Keep up the good work

Dear Mr C., We very much appreciate your lovely comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty, please find here the link for our loyalty programme too which should help you discover more information re ALL. Basically the more you stay the more points you collect and the more benefits! https://all.accor.com/united-kingdom/index.en.shtml I hope this helps and and we look forward to welcoming you back to Sofitel London St James soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Always deliver

Customer review rating 4.5/5

Carl-henrik Business - 08/09/2021 Confirmed reviews ALL

Consistent high performing staff with the customer experience in focus. Nicely located. Rooms and amenities are of high standard. Could not ask for more in this price bracket.

Dear Mr E., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much for your loyalty and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

short stay in St James Sofitel

TripAdvisor rating 5.0/5

J5883SNmikew 08/09/2021 TripAdvisor review

A really superb hotel , situated in an excellent part of london for getting about and using public transport. The staff in gthe hotel really know about good service and from the pavement outside to checkout , you are well looked after. We have used this hotel a few times and it is one of the best in London and we would highly recommend it .

Bonjour, Thank you so much for your kind review. It is always a pleasure to be welcoming you back. I was very glad to see that you are enjoying our Wild Honey St James Terrace as well as the rest of our outlets and services. We look forward to seeing you back again very soon. Kind regards, Marie-Paule Nowlis General Manager

a great. stay in StJames

TripAdvisor rating 5.0/5

Luc H 01/09/2021 TripAdvisor review

We (my wife and one of our daughters) stayed in the Sofitel for 8 days. Not only is the location great and are the rooms very comfortable to stay in, but even more importantly everyone in the staff was very professional, correct and helpful. We will be back and can only recommend to use the hotel as your very comfortable base if you need to be in central London

Bonjour, It was a pleasure to be welcoming you and your family during your week in London. Thank you very much for taking the time to share such a positive feedback, it is truly appreciated by all our team. We look forward to welcoming you back soon. Kind regards Marie-Paule Nowlis General Manager

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