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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,292 reviews

ALLSAFE approved hotel

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Sofitel London St James
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+ 23 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 3
  • Area: From 49 m² / 527 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Due to Government restrictions, the restaurant is temporarily closed

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Non contractual photo

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Due to Government restrictions, the bar is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Non contractual photo

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,292 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,893 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent stay

Customer review rating 5.0/5

Giancarlo M. Business - 20/02/2021 Confirmed reviews ALL

Simole fantastic

Dear Mr M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was truly a pleasure to welcome you at Sofitel London St James. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Lovely receptionist

Customer review rating 4.0/5

Sally S. Business - 29/01/2021 Confirmed reviews ALL

Menu very limited but understand at this time the full kitchen isn’t in operation

Dear Mrs s., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to call us in the future if you would like anything that is not on the menu, our chef is very flexible and can accomodate special requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Sofitel for a reason

Customer review rating 5.0/5

James N. Solo - 25/01/2021 Confirmed reviews ALL

It’s all about the experience. The staff couldn’t have been nicer or more helpful. The room clean, comfortable, had a lovely bathroom. The only negative is that for a junior suit the room was fairly small comprising of a bedroom with adjoining bathroom. So not really a suit at all. The location of the hotel is incredible. Right in the heart of St James with easy tube access. I had a burger off the reduced in room dining, 9/10. Very good.

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to you felt our Junior Suite were a little too small for your convenience. Junior suites do not have a seperate living room as per its nature, I would recommend our Prestige suites in the future for more space and convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

A very good hotel in perfect location

Customer review rating 5.0/5

Hanoch D. Business - 18/12/2020 Confirmed reviews ALL

A pleasant and efficient staff, the room was big and comfortable and the breakfast that has been served to the room was rich and tasty

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I wish you a very happy New Year and hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Second Stay

Customer review rating 4.5/5

Brendan D. Couples - 17/12/2020 Confirmed reviews ALL

Re visited the hotel for a birthday treat. The staff were very attentive and the room was beautiful.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Romane. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

OK

Customer review rating 3.5/5

Anonymous Solo - 17/12/2020 Confirmed reviews ALL

Room was just OK and considering the price paid for it. I guess I was expecting something more. Good things were that the bed was nice and cozy and the breakfast was so delicious. It was delivered to my room at no extra cost because I woke up too late to go down during the breakfast opening hours. They also regularly checked in on me via text. Few moans are that the shower was lukewarm and the view from the room was of a brick wall.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was glad to hear that you did enjoy our MyBed experience as well as your breakfast in your room. We have noted your comment towards the water temperature and will ensure to have our maintenance check the shower. Kindly note as well that for safety purposes a temperature safety pin is in place in our showers which when pulled does allow for hotter water. Our superior rooms in which you enjoyed your stay do have a view towards the inside of the hotel. Please do not hesitate to contact me directly upon your next visit to ensure your reservation is booked to our higher category of rooms which enjoy a lovely view towards the front of the building for a brighter experience. I thank you again for your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a very happy New year and hope to be able to welcome you back soon. Sincerely, Amelie Hacking Assistant Front Office Manager

Brilliant stay

Customer review rating 5.0/5

Ingolf G. Families - 16/12/2020 Confirmed reviews ALL

Always good service and hospitality

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Excellent stay

Customer review rating 4.5/5

Lout Solo - 15/12/2020 Confirmed reviews ALL

Great location, spotlessly clean, felt covid safe and the staff were lovely.

Dear Ms T., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Luxurious rooms and lovely friendly helpful staff.

Customer review rating 4.5/5

Lee S. Families - 15/12/2020 Confirmed reviews ALL

As usual, everything was ready and waiting for us even though we were 3 hours early!! The staff were really friendly, helpful and happy to go the extra mile to make our stay a lovely one

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Beautiful hotel and rooms

Customer review rating 5.0/5

Amy-leigh H. Couples - 15/12/2020 Confirmed reviews ALL

The best massage I had ever received in the spa and the beds are so comfortable!

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Well located

Customer review rating 2.0/5

Louisa R. Families - 09/12/2020 Confirmed reviews ALL

Loved the hotel rooms were lovely staff are great . What ruin the whole experience was the car rally that was going on 10 till 1 am the Noise was terrible in the room the floor was shaking and I don’t understand why you put a family in the front room at the hotel when you know that’s been going on over the weekend I know it’s not your fault but i could not get my son to sleep

Dear Mrs r., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As mentioned upon your departure the noise disruption at the front of the hotel was caused by a meeting of sports cars. This issue is a regular one that is however not punctual so we cannot know in advance. We have followed up again the issue with the council and local police to increase awareness and reactivity. I am once again very sorry for the inconvenience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly should you require any assistance in the future. Sincerely, Amelie Hacking Assistant Front Office Manager

Great location and great service

Customer review rating 5.0/5

Anonymous Families - 08/12/2020 Confirmed reviews ALL

Wonderful stay at this lovely hotel, great staff and fabulous service

Dear Mrs Y., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Very comfortable stay, lovely staff

Customer review rating 4.0/5

Sasha Couples - 07/12/2020 Confirmed reviews ALL

We had a lovely city break, the staff were wonderful the bed was shockingly comfortable could have stayed there all day

Dear Mrs D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to see that the room you have stayed in was not completely to your satisfaction. Please do not hesitate to contact me directly in the future so I can ensure that we allocate the exact room that fits best your requirements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Beautiful stay

Customer review rating 5.0/5

Julie Couples - 06/12/2020 Confirmed reviews ALL

Even with the lockdown, Sofitel St James was beautifully decorated for Christmas - stunning huge tree, the staff were so welcoming, helpful and attentive, and we had a really lovely, relaxed weekend. Thank you very much.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Gatis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great London hotel for business

Customer review rating 5.0/5

Phil Business - 22/11/2020 Confirmed reviews ALL

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Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great stay as always

Customer review rating 5.0/5

Swati A. Business - 20/11/2020 Confirmed reviews ALL

Amazing stay at the Sofitel st James. Amazing staff. Very friendly and warm. Made me feel very safe, took all the precautions necessary in these adverse times. Always a great choice to stay at the Sofitel st James.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great alternative workspace

Customer review rating 5.0/5

Anonymous Business - 11/11/2020 Confirmed reviews ALL

I spent the day at the hotel on the workcation package and really enjoyed it. Staff were attentive and helpful, I had everything I need in my room to work including a printer which I wasn't expecting and it was so lovely to have a change of scenery from working from home.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Font Office Manager

Fantastic service

Customer review rating 5.0/5

Tora S. Couples - 07/11/2020 Confirmed reviews ALL

We were treated royally from the moment we arrived. We were celebrating our anniversary and the staff made sure we had a memorable time.

Dear Mr and Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Superb stay!

Customer review rating 5.0/5

M. G. Business - 07/11/2020 Confirmed reviews ALL

Each and every member of this Sofitel Team gives 150% of their time to offer a faultless service, paired with a warmth and kindness well appreciated these days. My comfortable room, tastefully decorated and spotless, and a succulent dinner at the Wild Honey restaurant made my stay a very pleasant escape.

Chere Madame G., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London St James. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. C'était un très grand plaisir de vous avoir rencontrer lors de votre dernier séjour et espère avoir bientôt l'occasion de vous accueillir de nouveau parmi nous Bien Cordialement, Amelie Hacking Assistant Front Office Manager

Great staff, lovely room.

Customer review rating 4.5/5

Ian R. Families - 05/11/2020 Confirmed reviews ALL

Made very welcome at check in. Room very clean and well appointed. Bonus marks for a window that could be opened!

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Marion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will additionally update your profile to ensure your room is setup as per comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

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