Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,185 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,185 reviews

TripAdvisor Rating  4.8/5  650 reviews

Certificate of excellence 2025

From check in to check out I had the most amazing experience.

TripAdvisor rating 5.0/5

Penny C TripAdvisor review

From the moment I walked in to Sofitel I had the best experience, wonderful greeting, amazing room, fantastic cocktails and delicious food. Complimentary glass of fizz as I was celebrating my birthday!

Bonjour, Thank you for sharing this lovely review. We're delighted you enjoyed a memorable stay at Sofitel London St James. It's wonderful to hear our team made such a positive first impression and that you appreciated the thoughtful touches throughout your visit. We take pride in crafting special moments for celebrations like birthdays and are thrilled our variety of dining offerings and chic rooms designed by Pierre Yves Rochon added to your enjoyment. Thank you for choosing us and we look forward to welcoming you back again in the future. Merci, Marie-Paule Nowlis, General Manager

Amazing afternoon tea, excellent allergy options.

TripAdvisor rating 5.0/5

Vicky K TripAdvisor review

I wanted to share that we had the most amazing afternoon tea in The Rose Lounge this weekend to celebrate my mums 70th Birthday. The whole team were so attentive and could not have been more welcoming. We had a mix of dietary needs within the group and nothing was too much trouble. The chef was incredible at making sure allergies were catered for, but without losing the magic of the theme. Beautifully decorated hotel for the festive season. Cherished memories. Thank you all.

Bonjour, We appreciate that you have shared your opinion of your visit to our charming Rose Lounge We are thrilled you chose Sofitel London St James to celebrate such a special occasion. Our team takes great pride in creating memorable moments through attentive service and thoughtful touches. We're particularly pleased that our pastry chef, Lerrick, and his team could craft allergy-friendly options that maintained the magic of our Phantom of The Opera afternoon tea. The festive decorations add to our historic charm, and we're delighted they contributed to your cherished memories of this milestone celebration. We look forward to welcoming you back again in the future Merci, Marie-Paule Nowlis, General Manager

Unwelcoming Arrogant reception team

TripAdvisor rating 1.0/5

Coastal28005348006 TripAdvisor review

The hotel might be great but the team at the entrance was pretty rude. I was waiting to meet with my business partner and the reception team was very annoyingly asking me to move away and giving me the odd arrogant looks as if I was doing something wrong. In the end I felt Un welcomed and had to leave as could not stay at the lobby area. It really ruined it for me, don’t think would go back or recommend this venue. The bar service team was very nice instead.

Thank you for sharing your feedback. We are truly concerned to hear about your experience as we are normally known for providing a warm welcome, and this falls far below the standard of service we aim to offer. We appreciate you highlighting the St James Bar team’s hospitality and will be sure to share your kind words with them. To help us address this properly with our team, we would be grateful if you could contact us directly to provide any additional details. Your feedback is extremely valuable in helping us improve. Sincere apologies Marie-Paule Nowlis, General Manager

Customer review rating 5.0/5

Jeffrey E. Couples - Confirmed reviews ALL

The hotel feels like home … professional but extremely friendly staff who make your stay very special.

Bonjour, On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your wonderful feedback following your recent stay. We truly value hearing from you, and the entire team is thrilled to have contributed to another memorable experience. If possible, we’d be very grateful if you could also share your review on TripAdvisor by clicking on the link below. This support would be incredibly helpful as our team aims to reach the Top 20 Hotels in London: http://bit.ly/SofitelTripAdvisor. Thank you for your continued loyalty, and we look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Claudine B. Friends - Confirmed reviews ALL

as a "frequent guest" - at least 2 times a year since many years now - at the St. James I can recommend the hotel, the staff is always very friendly, be it at the reception, the restaurants and the bar. However I have to say that getting into a stuffy smelling room on the second floor overlooking the interior "yard" is not a very pleasant experience after our arrival. Also the hotel sends out mails to "upgrade your stay" with various payable options, I asked for a larger room but did not even get any reply. We will go back, because the location is perfect and the staff is so nice and helpful.

Bonjour, Thank you very much for taking the time to share your feedback. Thank you for your continued loyalty, we’re truly delighted to know that our team’s attentive service consistently enhances your stays with us. At the same time, we’re very sorry for the elements of your recent visit that did not meet expectations. While our housekeeping team carries out thorough inspections between stays, it’s clear we fell short on this occasion, and I sincerely apologise. Please don’t hesitate to let any team member know of any concerns during your stay, we’re always happy to address them immediately, as your comfort and satisfaction remain our highest priorities. I’m also sorry that the room view was not to your preference and that we were unable to offer an upgrade due to limited availability. We are currently investigating the technical issue you highlighted, and it is disappointing to hear of the lapse in communication it caused. We’re glad our central location continues to serve as a convenient base for your visits to London, and we look forward to welcoming you back again soon for an improved overall experience. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 949 reviews 9.8/10 Location
  • 999 reviews 8.6/10 Room
  • 1,675 reviews 9.6/10 Service
  • 10 reviews 7.1/10 WiFi
  • 366 reviews 9.5/10 Vibe
  • 366 reviews 8.2/10 Comfort
  • 348 reviews 9.2/10 Breakfast
  • 289 reviews 8.1/10 Food

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