Sofitel London St James Hotel 5 stars

As allways good, but a opgrated room Looking in A Wall, is not a good Experience

Super helpful staff, particularly the concierge. Safe, clean and relaxing stay.

Could not have asked for a better venue, large room & excellent service.

Some of the staff seemed a little inexperienced. E.g. 2 members of staff proceeded straight into the lift without checking if people were coming out. Only 2 small milks left in room. Note pads brought to the room by housekeeping despite my asking for extra milk. No decaf Nespresso capsules.

Very comfortable hotel, up to its 5 star standard. Very conveniently located relative to the function that we had to attend. The high consistency of standard from its chain association is obvious. On the negative side, the chain association delivers the usual annoyances. An irritation is the over-pricing of minibar items. Experienced travellers don't get caught out, which means that the minibar is functionaly useless to anyone who dislikes that kind of opportunism. Another irksome thing is that some idiot in compliance or guest relations attempts to "de-risk" staff activities by giving them fatuous things to do. When I check in online and provide all my details I want to pick up a key card for my wife and one for me, and get to room without interruption. I am not looking to be thanked for my loyalty to your brand (it's not loyalty, it's a commercial decision), I do not need to discuss my plans for the evening, and I already know how to ask the hotel for assistance if I need anything. Train your staff, and trust them (and your customers!) enough to let them make the in and out processes as smooth and fast as possible. Your app has done most of the heavy lifting; let the humans now get on with it!

As usual the Sofitel St. James’s team made us feel completely at home and perfectly cared for. The sincerity, charm and professionalism of their service makes many other experiences pale, by comparison. Every request made of concierge, no matter how challenging, was handled with pragmatism and grace. Housekeeping and Room Service were responsive and meticulous, as always. This is why we always go back. Over and over again. It is not a budget option. But it is worth every penny/centime.

Over many years of hotel stays the Sofitel was the quietest hotel I have ever stayed in. Our stay was perfect.

Fabulous location with much larger rooms than is typical in central London

We loved the hotel and enjoyed our stay.

Just one night but a very enjoyable stay whilst in London for a meeting.

The hotel is really comfortable clean and well located. However it is the staff that make it the welcoming and happy place to stay.

Greeted nicely by the door man very polite and helpful with the bags and parking,reception very good and very efficient. The bar staff and waitresses very good . Great choice for breakfast and the newly designed rooms are amazing this place always gives 5 ⭐️ service I would highly recommend and will be staying again and again in the future. Keep up the good work

Consistent high performing staff with the customer experience in focus. Nicely located. Rooms and amenities are of high standard. Could not ask for more in this price bracket.

A really superb hotel , situated in an excellent part of london for getting about and using public transport. The staff in gthe hotel really know about good service and from the pavement outside to checkout , you are well looked after. We have used this hotel a few times and it is one of the best in London and we would highly recommend it .

We (my wife and one of our daughters) stayed in the Sofitel for 8 days. Not only is the location great and are the rooms very comfortable to stay in, but even more importantly everyone in the staff was very professional, correct and helpful. We will be back and can only recommend to use the hotel as your very comfortable base if you need to be in central London