Sofitel London St James Hotel 5 stars

TripAdvisor rating 4.5/5 4,811 reviews
Sofitel London St James
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+ 23 Services
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Room 1

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Children's age

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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • Award-winning Spa

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Sofitel London St James is undergoing an exciting design transformation scheduled to finish by the end of January 2020.

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN
london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :   6.9.15.23

  • THE HAYMARKET :   6.9.23.15

  • WATERLOO PLACE :   6.9.15.23

  • PICCADILLY CIRCUS :   BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :   PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodations

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 3
  • Area: From 49
  • Bathrobe

JUNIOR SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, 1 KING BED, SEPARATE LIVING ROOM, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST JAMES SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

OPERA SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 109
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

Wild Honey St James is now open, on the former site of the Balcon restaurant. This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Photo non contractuelle / Strictly non binding

The intimate St James Bar has undergone a transformation and now boasts a marble bar top, dark blue velvet banquettes and warm lighting. Overseen by Bar Manager Enzo Sigaut, the drinks offering includes classic and signature contemporary cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Photo non contractuelle / Strictly non binding

Fresh roses and live harp music are the backdrop to this cozy London restaurant and tea lounge, a pretty space of plump seats in vivid pink and red. Afternoon tea or champagne are the perfect accompaniments to quiet conversation or browsing the library.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,552 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,811 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

It was very good and very dissappointingbin the same time so hard to describe.

Dear Mrs S., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. Please allow me to express my sincerest apologies for our lack of communication between our departments. This certainly does not reflect our normal standards of services and will; not happen again. I hope the Mont d'Or and the Stilton we have given you on the day of your departure have made up for this unfortunate situation. Again so so sorry for the inconvenience caused, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Great service, the best bed I haver slept in.

Customer review rating 4.7/5

Antonio C. D. M. N. Business - 01/12/2019 Confirmed reviews ALL

Short but unforgettable.

Dear Mr M., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Ate breve. Marie-Paule Nowlis General Manager Sofitel London St James

Relaxing and satisfying

Customer review rating 4.7/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

I stay at the Hotel when I travel to London, and the staff always remember me and greet me as a friend - appreciated.

Dear Mrs R., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Excellent

Customer review rating 4.7/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Great service.

Dear Mr F., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Outstandingly Perfect

Customer review rating 4.7/5

Nur A. Solo - 30/11/2019 Confirmed reviews ALL

Nothing but good things to say abt this hotel. Felt welcomed the moment i step into the hotel. Guest Relations Lea was excellent. Made me feel welcomed and privileged. She even recommended me a few places to go to. One of them was the awesome Winter Wonderland.The breakfast team was excellent too. Always there to assist if i need anything. The room was so nice and immaculate. The bed was so comfy, it was so hard to leave it. The guys that are always standing at the entrance was always so helpful and welcoming. Location of the hotel is perfect to walk to anywhere! Check out was fast and smooth. I'll definitely come back here to stay again!

Dear Mrs N., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

My whole stay was perfect.

Customer review rating 4.7/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

The experience was excellent. Wonderful service from all staff at all times. The Hotel’s Christmas decorations are very pretty.

Dear Mrs C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Brilliant as always

Customer review rating 4.7/5

Jeff S. Couples - 29/11/2019 Confirmed reviews ALL

Great upgrade, fabulous room and service. We absolutely love this place.

Dear Mr S., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Enjoyable

Customer review rating 4.7/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

I have been coming to the Sofitel over the past 8 years and have found the staff were as usual gracious, helpful. very pleasant and professional.

Dear Mrs S., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. And THANK YOU for your loyalty! This means the world to me. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am however concerned with your grade of 70 out of 100 for your breakfast at Wild Honey St James. I would very much appreciate it if you could give me some indications on how we could have enhanced your experience? Thank you in advance for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Wonderful

Customer review rating 4.7/5

Matt Families - 29/11/2019 Confirmed reviews ALL

Exceeded all expectations

Dear Mr R., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Good

Customer review rating 4.7/5

George M. E. Couples - 28/11/2019 Confirmed reviews ALL

It’s ok

Dear Mr M., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. I am concerned with your average grades throughout the questionnaire. I would very much appreciate it if you could give me some indications on how we could have enhanced your experience? Thank you in advance for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Perfect in every way appart from our limited view from the 4th floor. (The ledge blocking Waterloo Square) Breakfast

Customer review rating 4.7/5

Michael G. Couples - 28/11/2019 Confirmed reviews ALL

Breakfast perfect with endless possibilities. Colour of our room 419 very warming and modern. All staff attentive and friendly. The treats given to my wife over our three day stay pleased her so much. (60th birthday) Welcoming well dressed doormen. Our whole stay will be well remembered. But next time I think a third floor room would give a better view out to Waterloo Place. A warning should really have been given about the lack of view. We did actually stand on a stool once to view the Christmas tree outside. But a wonderful three days. And of course we ate in and enjoyed your Wild Honey restaurant on two evenings.

Dear Mr G., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am very sorry to hear that the view from your room didn't suit you. Please rest assured that we have taken good note of your preferences for your future stays. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Worst stay at Sofitel SJ EVER!

Customer review rating 4.7/5

Nicholas Z. Solo - 28/11/2019 Confirmed reviews ALL

Room was nothing like the room picked through the Accor app. Additionally and MUCH MORE IMPORTANTLY, when a customer booked a king size bed he expects a king size bed. Not two single beds knocked together with an uncomfortable mattress topper. Check in and potential service recovery impersonal and failed to offer any resolution to this serious issue. Extremely unhappy. Extremely uncomfortable. Feeling truly robbed as a platinum member and not for the first time and for the me reason at a Sofitel (same thing happened in Sofitel FRA in September) or in Sofitel SJ (indifferent service and unsatisfactory rooms a common feature of stays). 10% discount offered at check out frankly a complete insult. You defrauded me of the room I asked for. Had I know you would do that I would have gone to another chain where my loyalty is valued. Shame on you Sofitel! Especially as this is the THIRD bad stay in 3 months at a Sofitel hotel! My trust in the brand is now shattered. I do not think that you value me as an Accor Platinum member. In fact I feel both robber and completely taken for granted. Very upset and incredibly disappointed!

Dear Mr Z., As a valued guest that you are I myself take the opportunity to answer you. Thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. Please allow me to express my sincerest apologies for the appalling level of service you have experienced over your last visit. We have failed completely in meeting your expectations regarding your bed. We should definitely have made it right in the first instance and I truly apologise for having missed the opportunity to make you feel comfortable. Please rest assured that as agreed upon on your check-out we have now updated your profile globally and each and every Accor property you would stay at would be aware of your bedding preferences. May I ask you to please contact me prior to your visits to Sofitel London St James and I will ensure you spend magnifique moments with us. Again so so sorry for the inconvenience caused, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Best London stay I have had.

Customer review rating 4.7/5

Vincenzo C. Friends - 26/11/2019 Confirmed reviews ALL

Service was excellent. From the moment we arrived we were made to feel welcome. We were shown around so we could understand the facilities available. The room was extremely comfortable. We would not hesitate to recommend this to all our friends and we look forward to our return.

Dear Mr C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Miss M.

Customer review rating 4.7/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

Great Service - very attentive. Great breakfast experience Great Christmas theme

Dear Mrs M., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am sorry to read that you were missing slippers and a robe. Please rest assured that this does not reflect our normal standards of services. I have personally addressed this issue to the Executive Housekeeper in order to prevent any future re-occurrence. So so sorry about that. Nevertheless I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much for your support. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Chairman

Customer review rating 4.7/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Good personal service.

Dear Mr G., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Excellent stay

Customer review rating 4.7/5

Ards Couples - 25/11/2019 Confirmed reviews ALL

Very nice stay accomplished by efficient staff.

Dear Mr D., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I was sorry to read that you were disappointed by our new breakfast offer. Actually we have tailor made it according to our guests preferences through thorough feedbacks. However please feel free to ask for whatever you wish to eat as your wish is our command. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Wonderful week stay in London

Customer review rating 4.7/5

Darren F. Business - 25/11/2019 Confirmed reviews ALL

My experience at the Sofitel London was fantastic! The room, the service, the facilities and the staff were all top notch!

Dear Mr F., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Excellent Service

Customer review rating 4.7/5

Iain Business - 25/11/2019 Confirmed reviews ALL

All staff were courteous and efficient and made the stay extremely memorable

Dear Mr S., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James
Customer review rating 4.7/5

Eric E. Business - 25/11/2019 Confirmed reviews ALL

Excellent moment

Monsieur E., Je vous remercie pour vos commentaires positifs suite à votre séjour au Sofitel London St James. C’est toujours un plaisir de lire les louanges de nos hotes. Je ne manquerai pas de les partager avec l’ensemble de mes equipes car ceci est un reel encouragement pour continuer a fournir des standards de services de haute qualite. Puis-je me permettre de vous demander de deposer des lignes elogieuses sur votre sejour sur le site TripAdvisor par le lien suivant: http://bit.ly/SofitelTripAdvisor Je vous en remercie par avance. Dans l’attente de vous accueillir à nouveau, je vous prie de croire, Monsieur E., en l’expression de mes sentiments les meilleurs. Tres cordialement. Marie-Paule Nowlis Directrice Generale Sofitel London St James

This is among my most favorite hotels in the world.

Customer review rating 4.7/5

Gary C. Business - 25/11/2019 Confirmed reviews ALL

The stay was great from start to finish; warm greeting at reception, beautiful room, comfortable bed, nice quiet ambience for a restful sleep, piping hot shower, warm greetings from everyone in the hotel. The Sofitel St. James is a special place.

Dear Mr C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James
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