Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,156 reviews

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Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

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Room 1

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  3,156 reviews

Customer review rating 4.5/5

Gerard B. Business - Confirmed reviews ALL

Bonjour, Thank you for your generous feedback. We are delighted to hear that you enjoyed your stay and once again found our location and service to be exemplary. Your kind words mean a great deal to our team and will certainly motivate us to continue delivering exceptional experiences. We look forward to welcoming you back again soon. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Tara B. Families - Confirmed reviews ALL

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help such ensure a memorable visit for your Anniversary. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Jennifer T. Families - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted to hear that you found our team so friendly and your room designed by Pierre Yves Rochon comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding our prime location and our dedicated team. We take pride in delivering quality service and are delighted that your experience reflected this. Your feedback is greatly appreciated, and we hope to welcome you back to Sofitel London St James again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 2.5/5

Jian Y. R. T. Business - Confirmed reviews ALL

Dear Mr T., Thank you for taking the time to share your feedback regarding your recent experience with us at Sofitel London St James. Please accept my sincere apologies for any confusion caused by the billing. I would like to reassure you that the car service was removed from your invoice following its cancellation. I am sorry for the misunderstanding and any concern this may have caused. Your feedback is greatly appreciated and will be shared with the relevant team, as we fully recognise the importance of providing accurate billing information and clear communication throughout. Thank you once again for choosing Sofitel London St James and we hope to have the pleasure of welcoming you back in the future for a seamless and enjoyable stay. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Other web-users rate our hotel

  • 924 reviews 9.9/10 Location
  • 1,004 reviews 8.7/10 Room
  • 1,686 reviews 9.7/10 Service
  • 372 reviews 9.6/10 Vibe
  • 367 reviews 8.2/10 Comfort
  • 364 reviews 9.2/10 Breakfast
  • 290 reviews 8.6/10 Food
  • 227 reviews 8.9/10 Cleanliness

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