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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,187 reviews
Sofitel London St James
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+ 23 Services
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Room 1

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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • Award-winning Spa

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

In response to COVID-19 and in line with UK Government guidelines, Sofitel London St James is temporarily closed until further notice. During this time, we can be reached at h3144@sofitel.com or +44 (0) 207 747 2200.

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN
london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodations

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 4
  • Area: From 49 m² / 527 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

In line with local government recommendations, Wild Honey St James is temporarily closed. This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Non contractual photo

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Adjacent to the restaurant, the intimate hotel bar invites guests to relax and enjoy cocktails from the Passport Menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Non contractual photo

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,187 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,883 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Trip cancelled due to Covid 19 and hotel would not refund

Customer review rating 4.7/5

P H. Business - 24/03/2020 Confirmed reviews ALL

As above. Very poor response in particular to a platinum member. Travel will be curtailed for the balance of this year and i've been offered a partial credit for potential future travel to only this hotel.

Dear Mr H., Thank you for taking the time to tell us about your experience with the Sofitel London St James and I am sorry for any misunderstanding. We very much appreciate your loyalty to Accor and rest assured that your full prepayment is waiting here for you to use, initially a deadline was given until the end of 2020 however this can certainly be extended until April 2021. We do hope you are staying safe and well in these difficult times and if you have any further questions please do not hesitate to contact our reservations manager, Kasia, directly on h3… Take care and best wishes Sally-Ann Jenkinson Director of Guest Experience

good location

Customer review rating 4.7/5

Gabrielle Business - 19/03/2020 Confirmed reviews ALL

i was quite disappointing as the room that was allocated to me was not well maintained. I arrived to find sticky liquids on the tea making facilities. The gym facilities were also very disappointing.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us and it is disappointing to hear that our newly transformed room did not meet our normally high level of cleanliness and maintenance. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and I hope we have the chance to welcome you back again to London soon. Stay safe and healthy. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fabulous Hotel

Customer review rating 4.7/5

L C. A. Couples - 19/03/2020 Confirmed reviews ALL

This Hotel we have stayed many times , it is just perfect, such amazing comfy rooms and all the staff just so kind and helpful in every department .

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London St James and thank you for your loyalty. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Stay safe and healthy. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Loved the new Colour in the rooms!!

Customer review rating 4.7/5

Justine S. Families - 19/03/2020 Confirmed reviews ALL

It was okay, below my expectations, the Hotel was my favourite in London up till now and my go to Hotel over the past few years. 500 Euros was stolen from my locked suitcase, which was a added negative, but I will put that aside when answering the survey questions.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we can certainly offer alternative robes and slippers for you next time, the slippers are now plastic free in an effort to move towards a sustainable environment. Our guests safety and security is paramount and a full investigation was conducted with our 24 hr security team, if you require further details please do not hesitate to contact them directly. Stay safe and healthy and we hope to see you in London again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Extremely good central location.

Customer review rating 4.7/5

Sandy Couples - 18/03/2020 Confirmed reviews ALL

As welcoming as ever. Very efficient staff and very clean rooms.

Dear Mrs E., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to London again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 4.7/5

John R. Couples - 18/03/2020 Confirmed reviews ALL

Our first stay was wonderful. We were suppose to stay for a second time from March 7-10 but returned to Canada due to the Virus. Still charged for the stay which we find appalling.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Sofitel London St James, it is a pleasure to hear that you enjoyed your stay. Please accept our apologies for any misunderstanding regarding your later booking as Tristan emailed you from reservations advising we would keep your deposit until August 2020 which we can certainly extend until April 2021 given these uncertain circumstances. Please do contact our reservations manager, Kasia, directly on h3… for further details. Stay safe and healthy and we hope to see you again in London very soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great hotel in central London

Customer review rating 4.7/5

Stephen A. Couples - 18/03/2020 Confirmed reviews ALL

Had great stay, lovely room, great service, will definitely be back...

Dear Mr A., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Stay safe and healthy. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Another great stay

Customer review rating 4.7/5

S E. Couples - 18/03/2020 Confirmed reviews ALL

We stay at the Sofitel several times a year and as always we really enjoyed out stay this weekend. It cannot be an easy situation at the moment but all the staff appeared cheerful and as always willing to help. We will be returning hopefully soon.

Dear Dr E., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you for your loyalty and we hope to see you again very soon. Stay safe and healthy. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Well located & excellent stay

Customer review rating 4.7/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

I arrived early to drop off my bag, but the hotel could soon check me in- a couple of hours early. Thank you. Lovely drink in the bar & dinner in the restaurant. Sadly I had to check out at 7am the next day. Very comfortable room.

Dear Mrs V., We very much appreciate your feedback regarding your excellent stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services and we look forward to welcoming you back to Sofitel London St James soon. Stay safe and healthy. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great location

Customer review rating 4.7/5

Amanda Families - 17/03/2020 Confirmed reviews ALL

Excellent service from all staff; lovely spacious room - clean and well laid out. Hotel is in a fab location for shops and restaurants and generally exploring London.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback and hear that you experienced such excellent service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Spring trip

Customer review rating 4.7/5

Bob H. Couples - 16/03/2020 Confirmed reviews ALL

Usual high standard with great upgrade

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is a pleasure to hear that you enjoyed the Prestige Suite in particular. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to London again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

We we're very well looked after and felt welcomed

Customer review rating 4.7/5

Adam H. Families - 15/03/2020 Confirmed reviews ALL

Staff were always happy and very helpful

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is a pleasure to receive such positive feedback and hear that you were so well looked after and welcomed. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 4.7/5

Victor Business - 15/03/2020 Confirmed reviews ALL

Nice and competent young staff. Clean and well - run luxury hotel. Good amenities. Excellent and generous breakfast with prompt and effective service. Nicely appointed bar with good drinks and nice atmosphere, even in the days of the Corona scare. Bravo Sofitel, matched my expectations.

Dear Mr A., We very much appreciate your comments regarding your good stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Terrific experience first time in this Accor hotel

Customer review rating 4.7/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Staff were very friendly and very helpful and always seemed to be there when I needed them. Overall the room, facilities, food and beverage, location and gym were excellent

Dear Mr S., We very much appreciate your comments regarding your first stay here at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Coming Home

Customer review rating 4.7/5

William Business - 13/03/2020 Confirmed reviews ALL

I adore the hotel, it really is my favourite, great location too. Everything is easy and well taken care off. I know quality has its price, but it a little effort here is always welcome

Dear Mr D., We very much appreciate your comments regarding your recent stay at the Sofitel London St James and am delighted that you feel like coming home. It is always a pleasure to receive such positive feedback and I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Please rest assured too that we can certainly serve the coffee any way as you prefer, by the cup or in a french press, just let us know next time. Thank you again for sharing your experience, and we hope to welcome you back to your London home again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great stay

Customer review rating 4.7/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Great location, great room. Friendly and helpful staff.

Dear Mr B., We very much appreciate your comments regarding your great stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 4.7/5

Anonymous Couples - 12/03/2020 Confirmed reviews ALL

Excellent service. Top notch hotel

Dear Mr C., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent staff - no choice on room location

Customer review rating 4.7/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Well trained and friendly staff. Room was at the far end of the corridor.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel London St James and it is a pleasure to hear that the team looked after you so well. I am sorry that the location of your room was not to your satisfaction and this was not rectified whilst you were here. Guest satisfaction is certainly our priority and we will certainly ensure you receive a room closer to the lift upon your next visit. Thank you so much for sharing your feedback and we look forward to welcoming you back again in the future. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing stay

Customer review rating 4.7/5

Sandra Couples - 11/03/2020 Confirmed reviews ALL

We had a wonderful and comfortable stay with you. Every single staff member has been so friendly, helpful and professional. Overall an amazing experience for us!

Dear Mr C., We very much appreciate your comments regarding your amazing stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 4.7/5

Tariq K. Business - 10/03/2020 Confirmed reviews ALL

Every thing is good but I have said this before to no avail. You need hooks in bathroom to hang cloathes. It is very inconvenient without them

Dear Mr K., We very much appreciate your constructive feedback regarding your recent stay at the Sofitel London St James. Thank you for your loyalty and I am so pleased that everything was good. Please rest assured that we take all feedback seriously and bathroom hooks have been placed in most rooms, this will be added in the room mentioned today and I am so sorry for the inconvenience caused. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
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