Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,260 reviews

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Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,260 reviews

TripAdvisor Rating  5.0/5  459 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing staff, beautifully appointed room, good room service food, comfortable bed, and great location.

Dear Ms S., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Well located

Customer review rating 3.5/5

Prefer T. R. A. Couples - Confirmed reviews ALL

We enjoy staying at the hotel very much. It is our first choice hotel on every visit to London. In terms of providing you with some constructive feedback, please note the following:- A) Disappointed at the removal of the hot buffet at breakfast B) Whilst we appreciated being upgraded, the Opera Suite is not our preferred accommodation. We do not book this suite through choice. I should have requested 'no upgrade' so I accept my part in the misunderstanding.

Dear Mr B., Thank you for taking the time to share your constructive feedback We really appreciate your loyalty and am so sorry to hear that you were disappointed with the upgrade from your preferred St James Suite. Rest assured this information is now updated and please do not hesitate to advise us of any other information which may make your stay more comfortable in the future as your comfort and satisfaction is our priority. We now focus on a la carte hot breakfast items, all dishes are prepared to order and the seasonal ingredients served at their freshest. Regarding the noise from the music played on the terrace, we aim to create a vibrant ambiance while respecting the comfort of our guests, the level will certainly be reviewed and we regret any inconvenience this may have caused you. Additionally, we apologise for the malfunction of the shampoo pump and understand the importance of every detail that contributes to the comfort of your stay. Nonetheless, we are pleased to hear that Sofitel London St James remains your first choice hotel in London. Our central location is indeed perfect for exploring the city's attractions and experiencing the unique blend of French elegance and British tradition that our hotel offers. We look forward to welcoming you back again soon. Sincere apologies and kindest regards Sally-Ann Jenkinson, Director of Guest Experience

All about location

Customer review rating 4.5/5

Hylton M. Families - Confirmed reviews ALL

As they say - all about location. We planned to take our 4 year old to the London Eye / Aquarium & Shrek, all south bank and this was the ideal location. Then to top it - the staff were fantastic. I found that the breakfast had also improved and was great.

Dear Mr M., We very much appreciate your feedback regarding your recent stay at Sofitel London St James. Thank you for your loyalty and I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

My Chez away from Chez!

Customer review rating 4.5/5

Melanie C. Solo - Confirmed reviews ALL

The Sofitel is a luxurious, perfectly located hotel in Central London. The staff are so welcoming and really make you feel at home. The hotel is chic, modern and always kept to the highest standards with beautifully designed rooms and fabulous views of Pall Mall. If I were to live in London, I’d live at the Sofitel! It has everything: fabulous soft beds, chic interior, beautiful Rose Lounge, indulgent restaurants, bar and spa and even now an outside terrace restaurant where you can watch the world go by. A perfect haven in the heart of London.

Dear Mrs C., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments. We greatly appreciate receiving your feedback and Hamdi, Joe and the team were delighted that they were able to play their part to help ensure another memorable visit despite the road restrictions. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you for your loyalty and we look forward to seeing you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

well located

Customer review rating 4.0/5

Oswald A. Couples - Confirmed reviews ALL

Good experience except room was very dusty.

Dear Mr A., Thank you for taking the time to review your recent stay. We are delighted that you found our location to be advantageous, being right in the heart of London's prestigious St James’s area and within easy reach of iconic attractions and chic shops. However, we are sorry that some aspects of your stay did not meet your expectations. Our goal is to provide immaculately clean and well-maintained accommodations, and we are concerned to hear about your experience with the room cleanliness and linen. Rest assured, this matter will be addressed with our housekeeping team. We also understand the importance of fresh produce for an enjoyable dining experience and regret that the freshly cut fruits at breakfast were not at their best. Your feedback is invaluable to us and we will certainly reflect on your comments to enhance our guest experience. Additionally, we appreciate the flexibility and comfort that early check-in offers, especially after long flights, and we are always happy to offer access to the room prior to our check in time of 3pm subject to room availability. Alternatively we can look after any luggage whilst freshening up if necessary in our gym. We look forward to the pleasure of seeing you again in the future. Kindest regards Sally-Ann Jenkinson, Director of Guest Experience

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Other web-users rate our hotel

  • 921 reviews 9.9/10 Location
  • 1,012 reviews 8.4/10 Room
  • 1,716 reviews 9.4/10 Service
  • 11 reviews 7.1/10 WiFi
  • 392 reviews 7.9/10 Comfort
  • 373 reviews 8.7/10 Breakfast
  • 330 reviews 9.5/10 Vibe
  • 299 reviews 8.1/10 Food

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