Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,169 reviews

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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,169 reviews

TripAdvisor Rating  4.8/5  655 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Selina L. Friends - Confirmed reviews ALL

Was disappointed to not earn Accor points for my stay (booked with my Aeroplan points which I understand still pays the hotel cash?) Other than that, it was a great stay and I look forward to coming back in (June/July) 2026.

Bonjour, Thank you for taking the time to share your feedback following your recent stay at Sofitel London St James. We are delighted to know that you enjoyed our prime location and your overall experience with us. Please accept my apologies for any disappointment regarding the collection of ALL points. Points can only be earned on eligible direct reservations, and unfortunately stays booked through third-party or partner reward programmes do not qualify. Thank you for your understanding in this matter. We very much look forward to welcoming you back next summer and thank you again for your valuable feedback. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Wei T. R. C. Business - Confirmed reviews ALL

Great location, cozy feel, friendly and helpful staff, nice room.

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location in the heart of St James's and the hospitality provided by the team. Your satisfaction and comfort is our priority and we hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Colin H. Families - Confirmed reviews ALL

From stepping into the lobby on arrival and leaving 2 days later we were made to feel welcome and valued clients.

Bonjour Thank you sincerely for your wonderful review and for naming Sofitel London St James as your favourite London hotel. We are delighted that you felt so warmly welcomed and well cared for throughout your stay. Your kind words about our team, particularly the concierge and Brahim at the entrance, mean a great deal and will be proudly shared. We are also thrilled that you enjoyed your dining experiences at St James Bar and Wild Honey, Chef Anthony will be especially pleased by your comments. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Kristen J. Couples - Confirmed reviews ALL

From the moment we arrived, we were treated with grace, kindness and warmth. The staff made us feel like we were "at home." The concierge was excellent and provided wonderful recommendations. The genuine warmth we felt from the entire staff was just fantastic. Our room was comfortable and quiet. Any need we had - extra towels, etc was attended to immediately. Loved the mulled wine in the lobby! This was our first trip to London, and the location of the Sofitel St. James made it easy to walk almost anywhere. We were spoiled by the hotel and the staff, and we definitely will be back!

Bonjour, Thank you for your heartfelt review. We are delighted to learn that you enjoyed your stay with us and that our entire team provided you with exceptional service that made you feel at home. It is always our aim to create a warm and welcoming atmosphere for our guests, and it is gratifying to know that you felt this during your time here. We are pleased that you appreciated our prime location in the heart of St James's. It is also wonderful to hear that our concierge was able to enhance your experience with excellent recommendations. Your kind words motivate our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back on your next visit to London. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

The Staff, the Hotel, the Restaurants - All Superb!

TripAdvisor rating 5.0/5

Kristen J TripAdvisor review

From the moment we arrived, we were treated with grace, kindness and warmth. The staff made us feel like we were "at home." The concierge was excellent and provided wonderful recommendations. The genuine warmth we felt from the entire staff was just fantastic. Our room was comfortable and quiet. Any need we had - extra towels, etc was attended to immediately. Loved the mulled wine in the lobby! This was our first trip to London, and the location of the Sofitel St. James made it easy to walk almost anywhere. We were spoiled by the hotel and the staff, and we definitely will be back!

Bonjour, Thank you for sharing your experience with us. We are thrilled to hear your time at Sofitel London St James left such a delightful impression. It is truly heart warming to know our warm welcome made you feel at ease from the moment you arrived. Our dedicated team takes great pride in offering attentive care and thoughtful touches. Your kind words about our concierge’s recommendations and the comfort of your room designed by Pierre Yves Rochon mean the world to us. We’re equally pleased that our prime location allowed you to explore Londons iconic landmarks with ease. We look forward to welcoming you back for many more memorable stays. Merci, Marie-Paule Nowlis, General Manager

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Other web-users rate our hotel

  • 954 reviews 9.8/10 Location
  • 998 reviews 8.5/10 Room
  • 1,678 reviews 9.6/10 Service
  • 9 reviews 7.1/10 WiFi
  • 367 reviews 9.5/10 Vibe
  • 363 reviews 8.3/10 Comfort
  • 338 reviews 9.3/10 Breakfast
  • 285 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.