Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,218 reviews

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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,218 reviews

TripAdvisor Rating  4.8/5  672 reviews

Certificate of excellence 2025

Outstanding Hotel

TripAdvisor rating 5.0/5

Keyur M TripAdvisor review

I was delighted for the excellent treatment I had while staying at this hotel recently. In the month of SepEvery element of my stay, from the friendly greeting at check-in to the careful attention I received during my visit, beyond my expectations. My trip was genuinely unforgettable because of your staff's expertise, warmth, and commitment. I was constantly impressed by the quality of service, whether it was from the concierge, housekeeping, or room service. Apart from the outstanding service, I would like to draw attention to your hotel's wonderful location. It was the perfect option for any traveler since it was not only practical for seeing the surroundings but also offered quick access to a number of important sites. My experience has led me to strongly suggest your hotel to anyone looking for a relaxing, pleasurable stay. Once again, I want to thank you for making my stay here so amazing. I hope to return in the future.I highly recommend

Customer review rating 3.0/5

Lijuan J. C. Business - Confirmed reviews ALL

Insufficient lighting in the room this time. The main light bulbs don't appear to be centered in the room. And the lamps nearby do very little. Room cards were not working at the time, which is understandable (systems fail), but still inconvenient. I would say that if there was a backup card available (which I received on day 2), maybe that should have been offered from the start? Going to the gym became quite the chore. Other than that breakfast was still very good.

Bonjour, Thank you for taking the time to share such detailed feedback following your recent stay with us. I am very sorry to learn that the lighting in your room did not meet your expectations. Your comments are greatly appreciated and will be reviewed carefully, as guest comfort and satisfaction remain our highest priority. I also regret the inconvenience caused by the room key card issues and apologise that the resolution took longer than anticipated due to the technical nature of the matter. That said, I am pleased to know that you enjoyed your breakfast and that our team left a positive impression during your stay. Your kind remarks will be shared with the team, who will be delighted to receive them. Please be assured that your feedback has been shared with the management team, as it is invaluable in helping us refine our processes and enhance the overall guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Anna N. Families - Confirmed reviews ALL

When we checked in we were greeted by Georgina who was extremely attentive. Unfortunately we were provided two rooms with terrible views. Since we were to stay there for 9 days I asked to be moved. When they moved us the next day we were given the wrong rooms. My kids had our room and we had theirs. We had already unpacked and decided to remain so as not to bother anyone. Plus we were terribly jet lagged. That was the only thing that we did not enjoy. Other than that, excellent bistro, staff at the bar, reception and concierge were excellent. Thank you to all who made our stay feel like a home.

Customer review rating 4.5/5

Cyrille G. Business - Confirmed reviews ALL

The location is great next to Mayfair/Kensington. The staff is great and always very efficient. The room service foods is also good and always served on time.

Bonjour, Thank you for your kind feedback regarding your recent stay at Sofitel London St James and we appreciate your continued loyalty. Your satisfaction is our priority, and we look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Simon B. Couples - Confirmed reviews ALL

staff were attentive, professional and helpful. Christmas lunch was excellent and staff were really amazing. the room and music was not really conducive to xmas spirit. spa was little underwhelming as was the gym. trouble with young men revving their cars on two nights - for 20-30 minutes. a real issue. bar staff went beyond their duties - really impressed especially with young English man who made is feel very welcome.

Bonjour, Thank you for taking the time to share such detailed and thoughtful feedback following your recent stay with us. We greatly appreciate your kind comments regarding our dedicated team. Your special mention of the bar team and in particular Mikey, who made you feel especially welcome, has been shared with them all and is sincerely appreciated. We are delighted to hear that you enjoyed the Christmas lunch and that our service contributed positively to your overall experience. We also thank you for your constructive feedback and please accept our sincere apologies for any inconvenience caused. Your comments are invaluable to us and will be carefully reviewed as we continue to enhance and improve the overall experience. It is encouraging to know that you rated your stay highly and would recommend us. We very much hope to have the opportunity to welcome you back again in the future to provide an even more enjoyable and seamless stay. Sincerely Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 935 reviews 9.9/10 Location
  • 1,005 reviews 8.5/10 Room
  • 1,676 reviews 9.5/10 Service
  • 9 reviews 7.1/10 WiFi
  • 373 reviews 8.4/10 Comfort
  • 372 reviews 9.5/10 Vibe
  • 341 reviews 9.4/10 Breakfast
  • 277 reviews 8.3/10 Food

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