French luxury and local cuisine in the world's most exciting city
Sofitel London St James offers five-star accommodation in the heart of London West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade 2 listed building, featuring Wild Honey St James, Bistrot at Wild Honey, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.
The hotel is perfect for a London business meeting event or private celebration for up to 180 guests. With amenities like the Sofitel Spa (designed over 3 floors with original historic features), visitors are offered a luxury experience in an original setting. Nearby attractions include Buckingham Palace and Piccadilly Circus.
Behind a stunning neoclassical façade in the heart of one of the world's most dynamic cities lies our exceptional 5-star hotel. Welcome to Sofitel London St James.
Marie-Paule Nowlis, Hotel Management
Hotel extras
Unparalleled location within walking distance to London's best attractions
Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre
Exclusive Phantom of the Opera Afternoon Tea
Luxury Spa to rejuvenate the body and mind
Grade II listed building with original features
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
CLASSIC ROOM, 1 Queen Bed.
, Room 2 :
SUPERIOR ROOM, 1 King Bed.
Room
CLASSIC ROOM, 1 Queen Bed.
Photo out of - CLASSIC ROOM, 1 Queen Bed.
A refined retreat in the heart of St James. Sink into the Sofitel MyBedTM and unwind in a stylish bathroom with bathtub or walk-in rain shower and Diptyque amenities. An iDock sound system, kettle, and espresso machine complete your home away from home
Your welcoming London sanctuary in St James. Sink into the Sofitel MyBedTM, refresh in a stylish bathroom with bathtub or walk-in rain shower and Diptyque amenities, and enjoy complimentary Wi-Fi, turndown service, espresso machine, and minibar.
Generous space and refined elegance in the heart of St James. Stretch out in a king-size Sofitel MyBedTM and unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown, and minibar.
Elegant and spacious, with two single Sofitel MyBedTM beds for restful comfort. Unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown service, espresso machine, and minibar.
PREMIUM LUXURY ROOM, 1 King Bed, Waterloo Place or Pall Mall View.
Photo out of - PREMIUM LUXURY ROOM, 1 King Bed, Waterloo Place or Pall Mall View.
Wake to iconic views over Waterloo Place or the elegance of Pall Mall. Sink into the Sofitel MyBedTM and refresh with a luxurious bath or walk-in rain shower enhanced by Diptyque amenities, a refined sanctuary in the heart of St James.
STUDIO SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
Photo out of - STUDIO SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
An open-plan sanctuary overlooking Waterloo Place. Sink into the Sofitel MyBedTM, unwind in the lounge area, and refresh with a walk-in rain shower and Diptyque amenities. Luxury teas, espresso machine, and the option of a sofa bed or extra room.
Views:
City View
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Toilet with side and rear grab bars
Handheld shower
Roll-in shower with grab bars (fixed fold–down seat)
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Working Area
Business Desk
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
JUNIOR SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
Photo out of - JUNIOR SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
A refined open-plan retreat overlooking Waterloo Place. Sink into the Sofitel MyBedTM, relax in the dedicated lounge space, and refresh with a walk-in rain shower and Diptyque amenities. Espresso machine, luxury teas, and mineral water complete your stay.
Views:
City View
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Bedding
Double sofa bed(s) x1
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Radio in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x Double sofa bed(s) and
1 x King size bed(s)
DELUXE SUITE, 1 King Bed, Separate Living Room with Sofa Bed.
Photo out of - DELUXE SUITE, 1 King Bed, Separate Living Room with Sofa Bed.
A separate king bedroom and generous lounge create a refined London retreat. Sink into the Sofitel MyBedTM and savour the space, privacy, and elegant details designed for both business and leisure travellers seeking a truly memorable stay in St James.
Views:
City View
Max. number of persons
3
Area
From
49 m²
/
527 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
49 m²
/
527 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
PRESTIGE SUITE, 1 King Bed, Separate Living Room, Waterloo Place or Pall Mall View.
Photo out of - PRESTIGE SUITE, 1 King Bed, Separate Living Room, Waterloo Place or Pall Mall View.
Designed by Pierre-Yves Rochon with stunning views over Pall Mall and Waterloo Place. This light-filled corner suite features a king Sofitel MyBedTM, separate living area, curated library, walk-in closet, and luxurious bathroom with Diptyque amenities.
SUITE 70, 1 King Bed, Separate Living Room, Waterloo Place View
Photo out of - SUITE 70, 1 King Bed, Separate Living Room, Waterloo Place View
One of our two most prestigious suites and a bold celebration of 1970s London by Pierre-Yves Rochon. Sofitel MyBedTM, striking bathroom, dedicated dressing area, and glamorous Experience Bar inspired by vintage vinyl culture make this an iconic stay.
OPERA SUITE, 1 King Bed, Separate Lounge and Dining Space, Waterloo Place View.
Photo out of - OPERA SUITE, 1 King Bed, Separate Lounge and Dining Space, Waterloo Place View.
One of our two most prestigious suites, designed by Pierre-Yves Rochon as a tribute to 1970s elegance. A king Sofitel MyBedTM, dressing room, living area, kitchen, dining space, and marble bathroom with bathtub, rain shower, and Diptyque amenities.
Sofitel's Michelin-star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce.
Bistrot at Wild Honey
Photo out of - Bistrot at Wild Honey
Bistrot at Wild Honey invites you to experience Chef Anthony Demetre's philosophy of bistronomy. The menu caters to everyone-seasonal, spontaneous, but also accessible.
Bistrot at Wild Honey invites you to experience Chef Anthony Demetre's philosophy of bistronomy. The menu caters to everyone-seasonal, spontaneous, but also accessible.
Bistrot on the Terrace
Photo out of - Bistrot on the Terrace
Nestled on the terrace in front of the Hotel, Bistrot on the Terrace brings the spirit of the French Riviera to the heart of London. Rooted in the traditions of French bistronomy, our menu celebrates the finest British produce with French touch.
Cooking style
Bistronomy
Accessibility
Accessible service
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)
Non Smoking Area
Reservation recommended
Terrace
Exceptional View
Payment
Cash
Credit card
Cheque
Apple Pay
Contactless
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Underground Cellar
Wine by the glass available
Soft drinks
Digestifs
Accommodate food
Brunch
Children menu
Light menu
Gluten-free menu
Vegetarian menu
Nestled on the terrace in front of the Hotel, Bistrot on the Terrace brings the spirit of the French Riviera to the heart of London. Rooted in the traditions of French bistronomy, our menu celebrates the finest British produce with French touch.
Page out of
ST JAMES BAR
Photo out of - ST JAMES BAR
A cocktail destination in the heart of St James, designed to create a truly decadent and intimate space, day or night.
Afternoon tea is served in the hotel's exquisite Rose Lounge, alongside a selection of exclusive teas and Champagne.
Breakfast
Photo out of - Breakfast
Begin your day at Sofitel London St James with an exquisite breakfast where local ingredients meet French artistry. Enjoy à la carte dishes and Continental favourites, and watch the city come to life through floor-to-ceiling windows beyond Waterloo Place.
Buffet
Start your day off right with breakfast in the heart of central London.
Choose between our continental buffet, a la carte and vegan menu with a selection of French pastries, teas and coffees.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Sofitel London St James
Begin your day at Sofitel London St James with an exquisite breakfast where local ingredients meet French artistry. Enjoy à la carte dishes and Continental favourites, and watch the city come to life through floor-to-ceiling windows beyond Waterloo Place.
Fitness center
Photo out of - Fitness center
Exclusively for guests, Sofitel FIT is a fitness sanctuary featuring state-of-the-art Technogym equipment, modern cardio facilities and the multi-sensorial Sha Chair, offering a holistic approach to fitness, recovery and relaxation.
Sofitel Fitness
Additional charge
Sofitel FIT offers guests a luxury gym experience offering a large leafy fitness studio with Technogym state-of-the-art equipment and multi-sensorial Sha Chair.
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Cardiovascular equipment
Cross trainer
Towels available
Exclusively for guests, Sofitel FIT is a fitness sanctuary featuring state-of-the-art Technogym equipment, modern cardio facilities and the multi-sensorial Sha Chair, offering a holistic approach to fitness, recovery and relaxation.
Spa
Photo out of - Spa
Additional charge
Tucked away in St James's, Sofitel Spa is a tranquil retreat. Enjoy exclusive treatments by renowned facialist Su-Man, award-winning HydraFacials, restorative massages by Sothys, a jacuzzi and a serene relaxation space.
Bonjour! Welcome to Sofitel Spa, where luxury treatments rejuvenate your mind and body. We look forward to welcoming you. Adila, Spa Manager
Tucked away in St James's, Sofitel Spa is a tranquil retreat. Enjoy exclusive treatments by renowned facialist Su-Man, award-winning HydraFacials, restorative massages by Sothys, a jacuzzi and a serene relaxation space.
Skilled in the French art de recevoir, we take pleasure in making you feel special. Our Wedding Suite can accommodate up to 140 seated guests and 180 standing reception. All elements in the packages can be discussed to create the most memorable day.
Sofitel London St James helps you organise the wedding of your dreams in the heart of London - the perfect venue for your special day. Our Wedding Specialists set the scene for romance, helping you organise the big day down to the last detail.
Skilled in the French art de recevoir, we take pleasure in making you feel special. Our Wedding Suite can accommodate up to 140 seated guests and 180 standing reception. All elements in the packages can be discussed to create the most memorable day.
Bonjour,
Thank you for choosing Sofitel London St James. We are delighted that you enjoyed our central location, breakfast selection and the warm service from our team.
I am, however, sorry that we were unable to offer earlier access to your room on this occasion due to high occupancy. We truly appreciate your loyalty to Accor and understand how important it is to recognise this and apologise for any inconvenience caused Our team will always do everything possible to accommodate early arrivals and late check-outs whenever availability allows.
Thank you again for your feedback. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Afsin A.
Families
-
Confirmed reviews ALL
We had a long stay at St James, 22 days. And the team was helpful in all ways.
Bonjour,
Thank you for your kind words following your extended stay with us at Sofitel London St James. It is truly a pleasure to know that our dedicated team made you feel at home and contributed to making your stay so comfortable and memorable. Our breakfast team were particularly touched by your kind recognition, which we will be delighted to share with them.
Thank you for choosing to stay with us and we look forward to the pleasure of welcoming you back for another memorable stay in the future.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Gina W.
Families
-
Confirmed reviews ALL
The hotel, staff, location, restaurants are excellent at this location. We come every year and bring friends.
Bonjour,
On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your wonderful feedback following your recent stay.
We truly value hearing from you, and the entire team is thrilled to have contributed to another memorable experience for you and your friends.
Thank you for your continued loyalty, and we look forward to welcoming you back again next year, if not before.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Julie C.
Couples
-
Confirmed reviews ALL
The Ambiance hits you as soon as you arrive. Friendly, respectful and attentive service. The lovely aroma and decor and nice quality furnishings. We had a small problem with our room initially and it was addressed before I could even get back to it. We were then moved into another room for the remainder of our stay. The manager spoke to me at the time and again when we checked out. Personally apologising and ensuring everything was resolved. The beds are super comfy, the bathrooms well equipped and beautiful Diptique toiletries. All of the staff acknowledge you whether they see you in the corridor or as you enter or leave the hotel during the day or night and always ready to help if needed. We had stayed before and everyone acknowledged it and welcomed us back. Very personal service. Often stay at hotels but this one has the edge. Nothing is too much trouble. Love it!
Bonjour,
Thank you for taking the time to share your positive experience at Sofitel London St James. We are delighted to know that you enjoyed the hotel’s elegant ambiance and décor by Pierre Yves Rochon, as well as the attentive and personalised service provided by our dedicated team. It is our priority to ensure that every guest feels genuinely welcomed and valued, and we are pleased this came across during your stay.
We also sincerely appreciate your understanding regarding the issue with the shower and are pleased that our team was able to resolve this promptly. It is wonderful to know that our efforts to provide thoughtful and personalised service made a positive impression.
Your kind feedback is greatly appreciated and will be shared with the team. We very much look forward to welcoming you back soon for another memorable stay.
Kindest regards,
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Julie T.
Couples
-
Confirmed reviews ALL
My husband and I absolutely love this hotel - we always stay here when in London. The rooms are comfortable and the location is great but what makes it excellent are the staff. They are all so friendly and helpful - they really enhance the whole hotel experience.
Bonjour,
Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted to hear that you both enjoy our comfortable rooms designed by Pierre Yves Rochon and our prime location in the heart of St James's. It is wonderful to know that our dedicated team always contribute so positively to your experience. Thank you for your loyalty and we look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Bonjour,
Thank you for choosing Sofitel London St James. We are delighted that you enjoyed our central location, breakfast selection and the warm service from our team.
I am, however, sorry that we were unable to offer earlier access to your room on this occasion due to high occupancy. We truly appreciate your loyalty to Accor and understand how important it is to recognise this and apologise for any inconvenience caused Our team will always do everything possible to accommodate early arrivals and late check-outs whenever availability allows.
Thank you again for your feedback. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Afsin A.
Families
-
Confirmed reviews ALL
We had a long stay at St James, 22 days. And the team was helpful in all ways.
Bonjour,
Thank you for your kind words following your extended stay with us at Sofitel London St James. It is truly a pleasure to know that our dedicated team made you feel at home and contributed to making your stay so comfortable and memorable. Our breakfast team were particularly touched by your kind recognition, which we will be delighted to share with them.
Thank you for choosing to stay with us and we look forward to the pleasure of welcoming you back for another memorable stay in the future.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Gina W.
Families
-
Confirmed reviews ALL
The hotel, staff, location, restaurants are excellent at this location. We come every year and bring friends.
Bonjour,
On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your wonderful feedback following your recent stay.
We truly value hearing from you, and the entire team is thrilled to have contributed to another memorable experience for you and your friends.
Thank you for your continued loyalty, and we look forward to welcoming you back again next year, if not before.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Julie C.
Couples
-
Confirmed reviews ALL
The Ambiance hits you as soon as you arrive. Friendly, respectful and attentive service. The lovely aroma and decor and nice quality furnishings. We had a small problem with our room initially and it was addressed before I could even get back to it. We were then moved into another room for the remainder of our stay. The manager spoke to me at the time and again when we checked out. Personally apologising and ensuring everything was resolved. The beds are super comfy, the bathrooms well equipped and beautiful Diptique toiletries. All of the staff acknowledge you whether they see you in the corridor or as you enter or leave the hotel during the day or night and always ready to help if needed. We had stayed before and everyone acknowledged it and welcomed us back. Very personal service. Often stay at hotels but this one has the edge. Nothing is too much trouble. Love it!
Bonjour,
Thank you for taking the time to share your positive experience at Sofitel London St James. We are delighted to know that you enjoyed the hotel’s elegant ambiance and décor by Pierre Yves Rochon, as well as the attentive and personalised service provided by our dedicated team. It is our priority to ensure that every guest feels genuinely welcomed and valued, and we are pleased this came across during your stay.
We also sincerely appreciate your understanding regarding the issue with the shower and are pleased that our team was able to resolve this promptly. It is wonderful to know that our efforts to provide thoughtful and personalised service made a positive impression.
Your kind feedback is greatly appreciated and will be shared with the team. We very much look forward to welcoming you back soon for another memorable stay.
Kindest regards,
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Julie T.
Couples
-
Confirmed reviews ALL
My husband and I absolutely love this hotel - we always stay here when in London. The rooms are comfortable and the location is great but what makes it excellent are the staff. They are all so friendly and helpful - they really enhance the whole hotel experience.
Bonjour,
Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted to hear that you both enjoy our comfortable rooms designed by Pierre Yves Rochon and our prime location in the heart of St James's. It is wonderful to know that our dedicated team always contribute so positively to your experience. Thank you for your loyalty and we look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
J P.
Couples
-
Confirmed reviews ALL
Another excellent stay, a hotel that never disappoints
Bonjour,
Thank you for your kind words following your recent stay at Sofitel London St James. We are delighted to know that we continue to meet your expectations and provide you with an excellent experience.
Tatiana was particularly touched by your kind recognition, and we will be sure to share your lovely feedback with her. We very much look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Gilda E.
Families
-
Confirmed reviews ALL
The hotel is extremely comfortable and in a perfect location; near tour buses, restaurants and attractions. The staff were very professional and friendly.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the entire team were delighted that they were able to play their part to help ensure a memorable visit.
In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Lies M.
Families
-
Confirmed reviews ALL
Overall the stay was amazing but checking in and out was a bit of challenge. Both occasions we had to explain we had paid in advance for stay and breakfast and the communication between reservation and front desk team seem not at its best The staff at breakfast were amazing
Bonjour,
Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed your overall experience and appreciated the exceptional service from our breakfast team in particular. However, we regret to learn about the challenges you faced with the billing information and appreciate your valuable insights. Please accept our sincere apologies for the inconvenience caused and we look forward forward to welcoming you back for a more seamless stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Reuel E. A.
Families
-
Confirmed reviews ALL
Your staff at breakfast are very accommodating and friendly.
Bonjour,
We are delighted you had a comfortable stay and thank you for your kind words regarding our dedicated team during breakfast in particular. Your recognition is truly appreciated and we hope to have the opportunity to welcome you back again soon
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 2.5/5
Sebastien W.
Families
-
Confirmed reviews ALL
This was the 3rd time us stying at the hotel and the least enjoyable of all. We didn’t feel like this was a unique experience like we did in the past. Instead the hotel was running full house (which is good for Accor) and it just felt like being in a Hilton…..
Bonjour,
Thank you for taking the time to share your experience with us. We are truly sorry to learn that certain aspects of your stay did not meet your expectations on this occasion.
We always strive to make every stay memorable and enjoyable for our guests. While this is undoubtedly a particularly busy time of year, with many families visiting during the holiday season, we recognise that this should never compromise the quality of our service or your overall experience. I sincerely regret that we did not achieve the level of satisfaction we normally pride ourselves on.
We truly value your loyalty to Accor and sincerely apologise for the difficulties you encountered with your loyalty points at the reception. We also fully appreciate your frustration regarding the internet connectivity issues during your stay and your disappointment with the space available in your room. Please be assured that we always prioritise complimentary room upgrades wherever possible and subject to availability, and I am sorry that we were unable to offer this on this occasion.
We very much hope to have the opportunity to welcome you back in the future for a more seamless experience , please do not hesitate to contact me directly for any assistance at all.
Sincere apologies and kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Nazly Z.
Families
-
Confirmed reviews ALL
I have never felt so happy in any hotel as the Sofitel St.James. Everything was perfect.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.0/5
Umar S.
Families
-
Confirmed reviews ALL
Great service by most of the staff. Quintessential British hotel. Quality stay
Bonjour,
Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Sofitel London St James. We are delighted to hear that, overall, you enjoyed your experience and, most importantly, appreciated the warm and attentive service provided by our dedicated team.
Thank you once again for your valuable feedback and continued loyalty. We are delighted to know that you would return to Sofitel London St James, and we very much look forward to welcoming you back for an even more enjoyable and memorable stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Linda B.
Families
-
Confirmed reviews ALL
I’ve been staying at the Sofitel St James almost every summer for more than 10 years. The staff are always warm and welcoming in the service is excellent.
Bonjour,
Thank you for your kind words following your recent stay with us at Sofitel London St James. It is always a pleasure to welcome you both back, and we truly appreciate your continued loyalty over the years. We are delighted to hear that you continue to enjoy the warm and attentive service provided by our dedicated team. We very much look forward to welcoming you back next year and creating another memorable stay.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Chris W.
Couples
-
Confirmed reviews ALL
The staff make it special. Great location
Bonjour,
Thank you for your kind words regarding our dedicated team and prime location. We are delighted to hear that you had another enjoyable experience with us at Sofitel London St James and we hope to see you again soon.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Thomas C.
Couples
-
Confirmed reviews ALL
The hotel has always been exquisite every time we have stayed here. The staff is exceptional and always welcoming. They go above and beyond to fill your every need. We will always stay at the Sofitel each and every time we visit London.
Bonjour,
Thank you for your wonderful feedback. It is gratifying to know that you consistently enjoy your time with us and our team exceptional. Your loyalty to Sofitel London St James is greatly appreciated, and we look forward to welcoming you back on your future visits to London.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Monika J.
Couples
-
Confirmed reviews ALL
By far and away our favourite hotel in Central London. Perfect location, amazing service and the most comfortable bed of any hotel chain. Special mention to Jeff the concierge for making us stay extra special. An amazing vibe around the whole hotel and so close to everything London has to offer. Couldn’t fault our stay. Make sure after a busy day you check out the bar downstairs… The non-alcoholic Collins mocktail is delicious.
Dear Ms J.,
Thank you for taking the time to share your comments following your recent stay with us at Sofitel London St James.
We are delighted to know that we remain your favourite hotel in London, and we truly appreciate your kind mention of Jeff, who will be thrilled to receive your recognition. It is also wonderful to hear that you enjoyed your time at our St James Bar.
We look forward to welcoming you back for another memorable stay in the future.
Kindest regards,
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Craig V.
Couples
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Confirmed reviews ALL
We stayed 4 nights and very much enjoyed the well appointed and immaculate room, very friendly and helpful staff, gym, bar and breakfast. We found the hotel in a great location for walking and access to public transport. We also appreciated the very late checkout. Would absolutely stay there again.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay..
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Fuad A.
Families
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Confirmed reviews ALL
We stayed at Sofitel London St James for six nights, from August 1st to 7th, 2026, and had a truly lovely experience. Our stay was comfortable, relaxing, and very enjoyable from beginning to end. The hotel provided a welcoming and elegant atmosphere, and we thoroughly enjoyed our time there. It was a wonderful place to stay during our visit to London, and we left with very happy memories.
Bonjour,
On behalf of everyone at Sofitel London St James, I would like to extend our heartfelt thanks for taking the time to share your wonderful feedback following your recent stay with us.
It is a pleasure to hear from you, and the entire team is delighted to know that we were able to contribute to another memorable experience. Your kind words are truly appreciated and mean a great deal to us all.
Thank you once again for your continued loyalty to Sofitel London St James. It is always a pleasure to welcome you and your family, and we very much look forward to seeing you again next year, if not before.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Reg J.
Couples
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Confirmed reviews ALL
Two night stay to relax tiring but enjoyable holiday. We know whenever we return we will receive a genuine welcome.
Bonjour,
Thank you for your kind words following your recent stay with us. We are delighted to know that you once again enjoyed the impeccable service and warm hospitality of our team.
Your continued loyalty to Sofitel London St James is truly appreciated, and it is always a pleasure to welcome you back and we hope to see you soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Siobhan N. M.
Families
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Confirmed reviews ALL
Excellent staff - very welcoming and helpful. Wonderful location and rooms
Bonjour,
Thank you for your kind words regarding the hospitality provided by our dedicated team members. We are delighted you appreciated the comfort of our rooms designed by Pierre Yves Rochon and our prime location in the heart of St James's. It is always a pleasure to receive such positive feedback and we hope to have the opportunity to welcome you back to Sofitel London St James again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Web-users rating
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Frequently asked questions
Sofitel London St James is located at 6 Waterloo Place, SW1Y 4AN London, in the heart of the West End. We are just a 5-minute walk from Piccadilly Circus and 8 minutes from Charing Cross station. Nearby attractions include Buckingham Palace and St James Park. Public parking is available at the nearby Cavendish car park for an additional fee.
Sofitel London St James offers various accommodations including:
Classic Room with 1 Queen Bed
Superior Room with 1 King Bed
Luxury Room with 1 King Bed or 2 Single Beds
Suites including Studio, Junior, Deluxe, Prestige, Suite 70, and the Opera Suite
We provide 32 family rooms and 32 connecting rooms, perfect for those traveling together.
Sofitel London St James offers a range of premium services:
Dining at Wild Honey St James, Bistrot at Wild Honey, St James Bar, and The Rose Lounge
High-speed Wi-Fi and business facilities
Award-winning Spa and Fitness center
Wheelchair accessibility and 24/7 concierge
Breakfast is available, and parking is offered nearby for an additional fee.
At Sofitel London St James, you can dine at Wild Honey St James (Tue-Sat 12:00 PM - 11:00 PM) or Bistrot at Wild Honey (daily 12:00 PM - 10:00 PM). Enjoy cocktails at St James Bar (12:00 PM - 12:00 AM) or afternoon tea in The Rose Lounge. We offer a breakfast buffet, room service, and menus catering to children, vegetarians, and vegans.
At Sofitel London St James, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel London St James regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel London St James using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are not allowed.
Sofitel London St James offers 13 meeting rooms, with the largest space accommodating up to 200 guests. Our facilities include a self-service business center with support staff and high-speed Wi-Fi to support your professional needs.
Sofitel London St James is an ideal venue for weddings, with a dedicated Wedding Suite that hosts up to 140 seated or 180 standing guests. Our wedding specialists provide personalized support to ensure every detail of your special day is perfect.
Sofitel London St James is a wheelchair accessible hotel featuring 9 rooms specifically designed for guests with reduced mobility. These rooms include accessible bathrooms with grab bars and roll-in showers. Our restaurants and business center are also fully accessible to ensure a comfortable experience for all our guests.
Yes, Sofitel London St James allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel London St James, you can easily reach these landmarks on foot:
St James Park - 3 minutes
National Gallery - 5 minutes
Trafalgar Square - 5 minutes
Theaterland - 5 minutes
Piccadilly Circus - 5 minutes
Buckingham Palace - 15 minutes
The award-winning Sofitel Spa at Sofitel London St James is designed over three floors and offers a serene retreat. We feature signature treatments by Codage, Su-Man, HydraFacial, and Sothys. Guests can also enjoy a relaxing tea room as part of their wellness experience.
For business travelers, Sofitel London St James offers 13 meeting rooms and a business center with support staff. Each room features a dedicated desk and high-speed Wi-Fi. To start your day early, our breakfast service begins at 06:30 AM.
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