Sofitel London St James Hotel 5 stars

Name: Sofitel London St James
Address: LONDON, SW1Y 4AN, UNITED KINGDOM
Telephone: (+44)20/77472200
Rating: 4.7

Customer review rating 4.7/5 13,307 reviews

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+ 23 Services

Sofitel London St James Hotel

French luxury and local cuisine in the world's most exciting city

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Marie-Paule Nowlis, Hotel Manager

Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, Wild Honey St James, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

The hotel is perfect for a London business meeting event or private celebration for up to 180 guests. With amenities like the Sofitel Spa (designed over 3 floors with original historic features), visitors are offered a luxury experience in an original setting. Nearby attractions include Buckingham Palace and Piccadilly Circus.

Hotel extras

Newly designed rooms by Pierre-Yves Rochon
An ALLSAFE Clifton certified hotel
All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre
5-star luxury hotel in the centre of London
Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel In public areas
- High-speed Internet High Speed internet -GBP15 for 24 hours
- WIFI in the communal areas Complimentary
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (nearby)
- Valet parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Portuguese
- Korean
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Currency exchange
Porter
Concierge

BreakfastPaying
1 Restaurant(s)
2 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Fitness centre
Well-beingPaying
- Hammam (Paying)
- Massage (Paying)
Babysitting on requestPaying
Boat excursions

14 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Parking
Restaurant
Fitness centre
Accessibility for people with reduced mobility
Spa
WIFI/Internet Access
Bar
Meetings and events

- Express check-in
- Express check-out
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-in
- Express check-out
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 20 parking spaces
- Near the property
- Private

Cavendish car park
- 20 parking spaces
- Near the property
- Private

1 Bar(s)
1 Restaurant(s)
Breakfast à la carte (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast(Extra)

Breakfast à la carte (Extra)
Room service
- Cold snacks
- Hot meals

Spa - Sofitel Fitness

Spa - Sofitel Fitness

13 Meeting room(s)
Self service business center

13 Meeting room(s)
Business centre

Self service business center

- 183 non-smoking rooms
- 183 rooms
- 32 connecting rooms
- 32 family rooms
- 6 floors
- 9 rooms for people with reduced mobility
- English
- French
- Italian
- Korean
- Portuguese
- Spanish
- Shoe shine machine
- Umbrellas
100% non-smoking hotel
- Concierge
- Porter

Hotel informations
- 183 non-smoking rooms
- 183 rooms
- 32 connecting rooms
- 32 family rooms
- 6 floors
- 9 rooms for people with reduced mobility
Languages spoken at the hotel
- English
- French
- Italian
- Korean
- Portuguese
- Spanish
Our rooms fittings
- Shoe shine machine
- Umbrellas
Service And Equipment

100% non-smoking hotel
Services available at reception
- Concierge
- Porter

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email :

Check-in from 15h00

Check out up to 12h00

PICCADILLY CIRCUS : 6.9.15.23
THE HAYMARKET : 6.9.23.15
WATERLOO PLACE : 6.9.15.23
PICCADILLY CIRCUS : BAKERLOO LINE PICCADILLY CIRCU
PICCADILLY LINE : PICCADILLY LINE PICCADILLY CIRCU

By plane
GATWICK At 46km / 28.59 miles
By plane
HEATHROW At 24km / 14.91 miles
By plane
LONDON CITY APT At 10km / 6.21 miles
By helicopter
LONDON HELIPORT At 7km / 4.35 miles
By car
M1 At 4km / 2.49 miles
By car
M20 At 9.5km / 5.9 miles
By car
M4 At 8km / 4.97 miles
By train
ST PANCRASS At 2.5km / 1.55 miles
By train
VICTORIA STATION At 2.5km / 1.55 miles
By train
WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Rooms (7)
Suites (4)

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

Max. number of persons: 3
Area: From 49 m² / 527 sq ft

Bathrobe

Rooms

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Due to Government restrictions, the restaurant is temporarily closed

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ST JAMES BAR

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Due to Government restrictions, the bar is temporarily closed.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE ROSE LOUNGE

In line with local government recommendations, The Rose Lounge is temporarily closed.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 14
Maximum size: 195 m²
Maximum capacity: 200 people
Maximum banquet capacity: 120 people

Find out more

Excellent stay.

Iantha Business - 29/04/2021 Confirmed reviews ALL

Essential stay.

Dear Mrs K., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Marina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

PERFECT

Anne Couples - 27/04/2021 Confirmed reviews ALL

FRIENDLY

Chere Madame E., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London St James. C'etait un plaisir de vous accueillir de nouveau parmi nous. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. J'espere que nous aurons le plaisir de vous revoir bientot. Bien cordialement, Amelie Hacking Assistant Front Office Manager

Scrupulously clean

David W. Solo - 25/04/2021 Confirmed reviews ALL

Everything as it should be within the rules.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

A beautiful room.

Anonymous Business - 24/04/2021 Confirmed reviews ALL

A quality hotel with high standards of luxury, presentation, cleanliness and customer service.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Not up to standard

Anonymous Couples - 22/04/2021 Confirmed reviews ALL

Sadly our stay was let down by a few different things. To top it off after visiting I messaged Sofitel & am yet to receive a reply which is not the customer service I expect.

Dear Mrs P., Following our telephone conversation I would like to thank you once more for taking the time to tell us about your experience at the Sofitel London St James. I am truly sorry that your experience did not meet your expectations; Please rest assured that your feedback has been communicated to all relevant departments in order to help us improve our guest experience. As mentioned I would love to be able to welcome you back and help improve your experience with us and would be very happy to offer you a complimentary upgrade upon your next stay with us. Please do not hesitate to contact me directly when next visiting London, it would my pleasure to assist you with your travel arrangements. Thank you again for taking the time to talk to me today and for replying to our guest survey. I hope we will be able to welcome you back soon. Kind regards, Amelie Hacking Front Office Manager

Wonderful Staff!

Yemisi Business - 20/04/2021 Confirmed reviews ALL

The staff are very welcoming and always smiling. The room was spacious, clean and the large bed always comfortable! We had massages this time and they were very relaxing!

Dear Dr A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Good stay

David A. Business - 11/04/2021 Confirmed reviews ALL

The front of house staff and room delivery team are excellent and always make an effort to ensure I am ok

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Wonderful

Anonymous Business - 29/03/2021 Confirmed reviews ALL

Friendly staff, clean nice room, very comfortable bed near everything

Dear Mrs C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Excellent location, nearly to the tube for business travel

Mr L. Business - 12/03/2021 Confirmed reviews ALL

A lovely hotel in a great location. Close to the underground with local amenities nearby. A superb team of staff, who were all very helpful

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Very well located for central London activities

Mark G. Business - 09/03/2021 Confirmed reviews ALL

Stay was during lockdown level 4 covid restrictions, so bars and restaurants were closed, but the room service menu was well thought out to make a broad range of food types available.

Dear Mr g., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, please do not hesitate to let me know how we can ensure 100% of your satisfaction in the future. It was a great pleasure to welcome you at Sofitel London St James. and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Amazing staff

Yemisi Business - 09/03/2021 Confirmed reviews ALL

Great location, staff are very friendly, professional and accommodating. Room is clean and spacious!

Dear Ms A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look foward to welcoming you back once more this week-end for yet another memorable stay. Sincerely, Amelie Hacking Assistant Front Office Manager

Nice hotel, great location

Anonymous Solo - 08/03/2021 Confirmed reviews ALL

One night staying before a flight home during Covid lockdown, so all food and drink from room service. A couple of minor issues, but staff were great and upgraded room very nice and comfortable

Dear Mr S., As per our earlier conversation I wanted to once again thank you for the feedback you provided and for taking the time to talking to me. Please rest assured that all the points you have mentionned have been investigated and actionned upon to ensure such experiences will not happen again. As mentionned in our discussion, please let me know when you are next in London as I would be very happy to help you organise your stay and upgrade you complimentary to a Prestige Suite so you can enjoy the comfort of our beautiful suites along with our usual high level of service. Good Luck for the rest of your quarantine at home! I hope we will have the pleasure of welcoming you back soon and in the meantime please do not hesitate to contact me if I can be of any assistance in the future. Kind regards, Amelie Hacking Assistant Front Office Manager

Outstanding service

Paul Couples - 01/03/2021 Confirmed reviews ALL

Overnight stay in London - an oasis of common sense and relaxation.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Romane. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Excellent stay

Giancarlo M. Business - 20/02/2021 Confirmed reviews ALL

Simole fantastic

Dear Mr M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was truly a pleasure to welcome you at Sofitel London St James. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Lovely receptionist

Sally S. Business - 29/01/2021 Confirmed reviews ALL

Menu very limited but understand at this time the full kitchen isn’t in operation

Dear Mrs s., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to call us in the future if you would like anything that is not on the menu, our chef is very flexible and can accomodate special requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Sofitel for a reason

James N. Solo - 25/01/2021 Confirmed reviews ALL

It’s all about the experience. The staff couldn’t have been nicer or more helpful. The room clean, comfortable, had a lovely bathroom. The only negative is that for a junior suit the room was fairly small comprising of a bedroom with adjoining bathroom. So not really a suit at all. The location of the hotel is incredible. Right in the heart of St James with easy tube access. I had a burger off the reduced in room dining, 9/10. Very good.

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to you felt our Junior Suite were a little too small for your convenience. Junior suites do not have a seperate living room as per its nature, I would recommend our Prestige suites in the future for more space and convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

A very good hotel in perfect location

Hanoch D. Business - 18/12/2020 Confirmed reviews ALL

A pleasant and efficient staff, the room was big and comfortable and the breakfast that has been served to the room was rich and tasty

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I wish you a very happy New Year and hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Second Stay

Brendan D. Couples - 17/12/2020 Confirmed reviews ALL

Re visited the hotel for a birthday treat. The staff were very attentive and the room was beautiful.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Romane. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Anonymous Solo - 17/12/2020 Confirmed reviews ALL

Room was just OK and considering the price paid for it. I guess I was expecting something more. Good things were that the bed was nice and cozy and the breakfast was so delicious. It was delivered to my room at no extra cost because I woke up too late to go down during the breakfast opening hours. They also regularly checked in on me via text. Few moans are that the shower was lukewarm and the view from the room was of a brick wall.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was glad to hear that you did enjoy our MyBed experience as well as your breakfast in your room. We have noted your comment towards the water temperature and will ensure to have our maintenance check the shower. Kindly note as well that for safety purposes a temperature safety pin is in place in our showers which when pulled does allow for hotter water. Our superior rooms in which you enjoyed your stay do have a view towards the inside of the hotel. Please do not hesitate to contact me directly upon your next visit to ensure your reservation is booked to our higher category of rooms which enjoy a lovely view towards the front of the building for a brighter experience. I thank you again for your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a very happy New year and hope to be able to welcome you back soon. Sincerely, Amelie Hacking Assistant Front Office Manager

Brilliant stay

Ingolf G. Families - 16/12/2020 Confirmed reviews ALL

Always good service and hospitality

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Sofitel London St James Hotel 5 stars

Hotel extras