Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 1,119 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

  • PICCADILLY CIRCUS:  6.9.15.23

  • THE HAYMARKET:  6.9.23.15

  • WATERLOO PLACE:  6.9.15.23

  • PICCADILLY CIRCUS:  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE:  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28 miles

  • By plane

    HEATHROW At 24km / 14 miles

  • By plane

    LONDON CITY APT At 10km / 6 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4 miles

  • By car

    M1 At 4km / 2 miles

  • By car

    M20 At 9km / 5 miles

  • By car

    M4 At 8km / 4 miles

  • By train

    CHARING CROSS At 0km / 0 miles

  • By train

    PICCADILLY CIRCUS At 0km / 0 miles

  • By train

    ST PANCRASS At 2km / 1 miles

  • By train

    VICTORIA STATION At 2km / 1 miles

  • By train

    WATERLOO STATION At 2km / 1 miles

GPS:51.50732, -0.132397

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,119 reviews

TripAdvisor Rating  4.5/5  5,002 reviews

Certificate of excellence 2022

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Your staff are superb! The hotel is very well situated. The decor is pleasing.

Bonjour Mrs M., Thank you for sharing your opinion of your stay with us. We were delighted to read that you enjoyed your stay with us and that you appreciated the friendly service our team always strives to provide every guest. We are glad you appreciated the high standards of your room. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Good location and friendly staff.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Very friendly staff on arrival. Nice clean room although the view from the window was a bit disappointing. Good food.

Dear Mr H., Thank you for taking the time to provide us with your feedback. We are glad to know that you appreciated the welcome received and that you enjoyed your dining experience. However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative, subject to availability, please do let us know your preferences for next time. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Amazing stay

Customer review rating 5.0/5

Roger M. Couples - Confirmed reviews ALL

From arriving in the car, simply getting out and our bags swiftly removed the keys exchanged and check in concluded …. Room was ready and the stay begins. Seamless transition and attention to detail in all areas the spar, the bar, room service every area of this amazing hotel the staff are all 5 star..

Bonjour Mr M., Thank you for such a positive review. We are glad that you had a pleasant stay and appreciated our high standards and quality service. It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. We welcome your kind mention of our team member and we're pleased they helped make your stay memorable; we will be sure to share your compliments to them, who will find it very rewarding. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Best regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

Great location, beautiful room

Customer review rating 4.5/5

Lane B. K. Business - Confirmed reviews ALL

Business trip

Dear Mr K., Thank you for taking the time to share your review. It is a pleasure to know that you had an enjoyable stay and found our location ideal for your needs. We would love to have you return for another stay. Best regards and Merci, Sally-Ann Jenkinson, Director of Guest Experience

Well located and great service

Customer review rating 4.5/5

Sandy E. Couples - Confirmed reviews ALL

Extremely good with great service.

Dear Mrs E., Bonjour! Thank you for this review of your recent stay. It is a pleasure to know that you had an enjoyable experience and found our location ideal for your needs. We always aim to give the best experience to all our guests, so your positive feedback is truly rewarding. We look forward to the pleasure of seeing you again. Best regards, Marie-Paule Nowlis, General Manager

Perfect location and helpful staff members

Customer review rating 4.0/5

Janet W. Couples - Confirmed reviews ALL

We stayed only 1 night but would certainly consider longer stays in future. The room was absolutely fine and quiet considering the proximity to the traffic. Breakfast was very good

Dear Mrs W., Thank you very much for your feedback. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. As you mentioned we do have larger rooms and are always pleased to assist you in selecting the one best suited to your requirements. We are lucky to have such a prime location and are glad it met your needs so well. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor We look forward to the pleasure of seeing you again soon. Merci, Sally-Ann Jenkinson, Director of Guest Experience

It was perfect

Customer review rating 5.0/5

Mark Friends - Confirmed reviews ALL

Most relaxing stay ever. Beautiful hotel. Front office and Restaurant staff was excellent. Breakfast was fantastic.

Bonjour Mr A., Thank you for this great review. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team and especially Stefania and Erika. We are also happy to hear that our breakfast helped to start your day off the right way. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Upscale and Comfortable

Customer review rating 5.0/5

Aw Families - Confirmed reviews ALL

Beautiful rooms and very comfortable beds. The staff was attentive and kind.

Dear Mrs W., Thank you for sharing your opinion of your stay with us. We are glad you had a pleasant stay; we understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We look forward to welcoming you back. Merci, Marie-Paule Nowlis, General Manager

Great location and warm welcome

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice room, nice service, great location and wonderful people

Dear Mrs J., Thank you very much for your feedback. We are delighted that you had such a wonderful stay and that everything was to your liking. Our dedicated team members always aim to give the best experience to every guest, so your positive feedback is quite rewarding. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor We look forward to the pleasure of seeing you again. Best regards and Merci, Sally-Ann Jenkinson, Director of Guest Experience

Perfect hotel with outstanding service - but restaurant is below expectations

Customer review rating 4.0/5

Jan Couples - Confirmed reviews ALL

Waiting time in the restaurant (45 minutes before we got the first dish) and overall quality of meal and service are below a one star Michelin rating.

Dear Mr J., Thank you for taking the time to review our hotel. It is very rewarding to hear that you had a lovely stay and that our dedicated team provided top-notch service. Such positive feedback encourages us to continue with our efforts to uphold our high standards. We appreciate your feedback regarding your dining experience and am so sorry to hear that this was not up to our normal high standards, the restaurant manager is going to contact you directly for further details. Thank you for bringing this matter to our attention as your comments will help us to provide an improved guest experience. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Associates all extremely helpful,going above&beyond

Customer review rating 5.0/5

Judy M. Couples - Confirmed reviews ALL

From check in (with rose petals for our anniversary)to answering many questions (our first time in France) service was lovely and great care given to our comfort

Bonjour, We appreciate that you took the time to review your recent stay. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We look forward to seeing you again on future occasions. Merci, Marie-Paule Nowlis, General Manager

Perfect location. Welcoming and friendly staff.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Enjoyed our stay and will definitely return

Bonjour, Thank you very much for your feedback. We appreciate your highlight of our prime location and your recognition of our team's excellent service, it is always a pleasure to receive such positive feedback. We look forward to the pleasure of seeing you again. Merci, Sally-Ann Jenkinson, General Manager

Perfect Anniversary Stay

Customer review rating 5.0/5

Paul D. Couples - Confirmed reviews ALL

From start to finish everything was perfect, the team were all professional and very attentive, we have booked already to come back next week

Dear Mr. D., Bonjour! Thank you for this great review. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

Excellent all round

Customer review rating 5.0/5

Mr P. Families - Confirmed reviews ALL

High quality all round…. from service, amenities and food to excellent rooms…cannot fault the Sofitel St James. Thank you.

Bonjour Mr P., We appreciate that you took the time to rate your recent stay. We take pride in catering to our guests’ needs the best way we can and so truly appreciate your feedback on our breakfast and service. Please know that your kind comments will inspire us all to continue upholding our high standards. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again soon for another enjoyable experience. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

luxury stay

Customer review rating 4.5/5

Ken S. Solo - Confirmed reviews ALL

luxury accommodation, top class service and a great buzz in the hotel

Dear Mr S., Thank you for taking the time to review your experience at our hotel. We appreciate your kind words toward our team members. It encourages us to continue to maintain the high standards of service we set ourselves. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor We hope to have the pleasure of seeing you again in the future. Kind regards and merci, Marie-Paule Nowlis, General Manager

Great service

Customer review rating 5.0/5

Jimp Couples - Confirmed reviews ALL

Perfect location Exception service- especially in the Bar Overall couldn’t be faulted

Bonjour Mr P., We appreciate that you took the time to review your recent stay. We appreciate your highlight of our prime location and your recognition of our team's excellent service. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Excellent location

Customer review rating 5.0/5

Helen Friends - Confirmed reviews ALL

The hotel has a splendid ambience. Service is spot on. Rooms are luxurious.

Bonjour Mr S., We appreciate that you took the time to review your recent stay. Thank you for mentioning our team who strive to maintain the high standards we set ourselves and endeavor to give all our guests a memorable experience; the team members will be very pleased to have had their efforts acknowledged. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

London Trip

TripAdvisor rating 5.0/5

shafeeq1 Business - TripAdvisor review

Excellent service and very helpful staff. Nice location. Good property. Keep it up. It's highly recommendable. Room service is very good and enjoyable. Laundry service is also excellent. Memorable stay.

Bonjour, Thank you for such a positive review. It is very rewarding to know that everything was to your satisfaction. Such positive feedback encourages our team to continue making every experience with us a memorable one. It would be a pleasure to welcome you back. Merci, Marie-Paule Nowlis, General Manager

My favourite Hotel in London

TripAdvisor rating 5.0/5

Juergen H TripAdvisor review

From the moment of check in until fast check out everything was perfect. I have got all my submitted preferences. The lunch and the breakfast in the Wild Honey Restaurant was excellent, the bar service as well.

Bonjour, Thank you for sharing your kind review. Our aim is to provide a memorable experience, and we are delighted that we were able to meet all your expectations. It is a pleasure to know that you enjoyed your breakfast and had a perfect dining experience. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

Good stay

TripAdvisor rating 5.0/5

docwitoldgorecki TripAdvisor review

Everything was good. Located at St James, beautiful architecture, friendly and helpful staff. Very good restaurant. Excellent breakfast. Good place to spend time or do business. Not cheap but worth its price.

Dear Guest, Thank you for sharing your review of your stay. We are thrilled that we were able to exceed your expectations. Such positive feedback will motivate us to continue with our efforts to provide each guest with an exceptional experience. We look forward to seeing you again on future occasions. Merci, Marie-Paule Nowlis, General Manager

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