Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 2,913 reviews

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Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

Book this hotel
Room 1

Your welcoming London sanctuary in St James. Sink into the Sofitel MyBedTM, refresh in a stylish bathroom with bathtub or walk-in rain shower and Diptyque amenities, and enjoy complimentary Wi-Fi, turndown service, espresso machine, and minibar.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)

Generous space and refined elegance in the heart of St James. Stretch out in a king-size Sofitel MyBedTM and unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown, and minibar.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Elegant and spacious, with two single Sofitel MyBedTM beds for restful comfort. Unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown service, espresso machine, and minibar.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Wake to iconic views over Waterloo Place or the elegance of Pall Mall. Sink into the Sofitel MyBedTM and refresh with a luxurious bath or walk-in rain shower enhanced by Diptyque amenities, a refined sanctuary in the heart of St James.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

JUNIOR SUITE, 1 King Bed, Lounge Space, Waterloo Place View.

A refined open-plan retreat overlooking Waterloo Place. Sink into the Sofitel MyBedTM, relax in the dedicated lounge space, and refresh with a walk-in rain shower and Diptyque amenities. Espresso machine, luxury teas, and mineral water complete your stay.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Double sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

DELUXE SUITE, 1 King Bed, Separate Living Room with Sofa Bed.

A separate king bedroom and generous lounge create a refined London retreat. Sink into the Sofitel MyBedTM and savour the space, privacy, and elegant details designed for both business and leisure travellers seeking a truly memorable stay in St James.

  • Views:

    City View

Max. number of persons
3
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PRESTIGE SUITE, 1 King Bed, Separate Living Room, Waterloo Place or Pall Mall View.

Designed by Pierre-Yves Rochon with stunning views over Pall Mall and Waterloo Place. This light-filled corner suite features a king Sofitel MyBedTM, separate living area, curated library, walk-in closet, and luxurious bathroom with Diptyque amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

SUITE 70, 1 King Bed, Separate Living Room, Waterloo Place View

One of our two most prestigious suites and a bold celebration of 1970s London by Pierre-Yves Rochon. Sofitel MyBedTM, striking bathroom, dedicated dressing area, and glamorous Experience Bar inspired by vintage vinyl culture make this an iconic stay.

  • Views:

    City View

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

OPERA SUITE, 1 King Bed, Separate Lounge and Dining Space, Waterloo Place View.

One of our two most prestigious suites, designed by Pierre-Yves Rochon as a tribute to 1970s elegance. A king Sofitel MyBedTM, dressing room, living area, kitchen, dining space, and marble bathroom with bathtub, rain shower, and Diptyque amenities.

  • Views:

    City View

Max. number of persons
3
Area
From 109 m² / 1173 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 183 rooms
  • 9 rooms for people with reduced mobility
  • 32 family rooms
  • 32 connecting rooms
  • 183 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Korean
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Self service business center
  • Business center is wheelchair accessible
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Sofitel Fitness

  • On site
  • Near the property
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Parking pricing: 67 GBP 67 GBP Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Bistrot at Wild Honey invites you to experience Chef Anthony Demetre's philosophy of bistronomy. The menu caters to everyone-seasonal, spontaneous, but also accessible.

THE ROSE LOUNGE

Afternoon tea is served in the hotel's exquisite Rose Lounge, alongside a selection of exclusive teas and Champagne.

Bar Type
BAR
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Afternoon tea is served in the hotel's exquisite Rose Lounge, alongside a selection of exclusive teas and Champagne.

Begin your day at Sofitel London St James with an exquisite breakfast where local ingredients meet French artistry. Enjoy à la carte dishes and Continental favourites, and watch the city come to life through floor-to-ceiling windows beyond Waterloo Place.

Exclusively for guests, Sofitel FIT is a fitness sanctuary featuring state-of-the-art Technogym equipment, modern cardio facilities and the multi-sensorial Sha Chair, offering a holistic approach to fitness, recovery and relaxation.

Tucked away in St James's, Sofitel Spa is a tranquil retreat. Enjoy exclusive treatments by renowned facialist Su-Man, award-winning HydraFacials, restorative massages by Sothys, a jacuzzi and a serene relaxation space.

Skilled in the French art de recevoir, we take pleasure in making you feel special. Our Wedding Suite can accommodate up to 140 seated guests and 180 standing reception. All elements in the packages can be discussed to create the most memorable day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,913 reviews

Customer review rating 4.0/5

Dorian T. G. E. Business - Confirmed reviews ALL

Bonjour, Thank you for your kind words about our hotel and dedicated team. We are delighted to know that you continue to enjoy your stays with us, and we truly value your loyalty. Please accept our sincere apologies that, due to limited availability, we were unable to offer you a room upgrade for your extended stay. We fully appreciate how much this would have enhanced your experience, and your suggestion is greatly appreciated. We will certainly review the possibilities of contacting you during future stays should a suitable room become available, allowing us to explore the option of a room move. Your feedback is invaluable in helping us better understand our guests expectations and continually refine our procedures to deliver the exceptional experience you deserve. Your comfort and satisfaction remain extremely important to us. We look forward to the pleasure of welcoming you back to Sofitel London St James for another memorable stay. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

David O. Couples - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location in the heart of St James's and the service provided by our dedicated team. We look forward to welcoming you back again in the future for another memorable visit. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Eric B. Couples - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted that you found your experience to be in line with the high standards we strive to maintain. We truly appreciate your loyalty and hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Elizabeth S. Couples - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location and your overall experience. We look forward to welcoming you back to Sofitel London St James again in the future. Kindest reagrds Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Chris R. Families - Confirmed reviews ALL

Bonjour, Thank you for your kind words regarding our prime location and the hospitality provided by our dedicated team. We are delighted to hear that you all feel so welcome with us at Sofitel London St James and we look forward to seeing you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Bonjour, Thank you for your kind words about our hotel and dedicated team. We are delighted to know that you continue to enjoy your stays with us, and we truly value your loyalty. Please accept our sincere apologies that, due to limited availability, we were unable to offer you a room upgrade for your extended stay. We fully appreciate how much this would have enhanced your experience, and your suggestion is greatly appreciated. We will certainly review the possibilities of contacting you during future stays should a suitable room become available, allowing us to explore the option of a room move. Your feedback is invaluable in helping us better understand our guests expectations and continually refine our procedures to deliver the exceptional experience you deserve. Your comfort and satisfaction remain extremely important to us. We look forward to the pleasure of welcoming you back to Sofitel London St James for another memorable stay. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

David O. Couples - Confirmed reviews ALL

Great hotel great location and great staff

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location in the heart of St James's and the service provided by our dedicated team. We look forward to welcoming you back again in the future for another memorable visit. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Eric B. Couples - Confirmed reviews ALL

Another wonderful stay at the Sofitel

Bonjour, Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted that you found your experience to be in line with the high standards we strive to maintain. We truly appreciate your loyalty and hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Elizabeth S. Couples - Confirmed reviews ALL

We enjoyed our stay and like the great location.

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location and your overall experience. We look forward to welcoming you back to Sofitel London St James again in the future. Kindest reagrds Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Chris R. Families - Confirmed reviews ALL

We always stay at the Sofitel when in London with our small dog. She is made welcome and we love the location near the parks.

Bonjour, Thank you for your kind words regarding our prime location and the hospitality provided by our dedicated team. We are delighted to hear that you all feel so welcome with us at Sofitel London St James and we look forward to seeing you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Barnabas R. Business - Confirmed reviews ALL

friendly helpful staff at check in and check out

Bonjour, Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We strive to create a welcoming environment for all our guests, and it is gratifying to know that your experience reflected this. We look forward to welcoming you back again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Carolina C. Couples - Confirmed reviews ALL

Great location and options around

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your comments further to your recent stay. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Grant G. Business - Confirmed reviews ALL

Staff were efficient and attentive

Bonjour, Thank you for your kind comments following your recent stay at Sofitel London St James. We are delighted you appreciated our teams efficiency and attentiveness and we hope to have the opportunity to welcome you back again in the future. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Martin B. Business - Confirmed reviews ALL

I have stayed at this hotel many times over the years. It has a human scale, well-located with an excellent staff and concierge service. The rooms are well designed with very comforatable beds and the restaurant is very good. Nothing is too much trouble for the staff.

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you continue to enjoy your time with us and find the rooms well designed by Pierre Yves Rochon. Your continued loyalty is invaluable to us, and we look forward to welcoming you back again soon for another exceptional experience. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Susan W. Couples - Confirmed reviews ALL

Fabulous hotel with extraordinary breakfast. Room was very comfy. My only issue was with the tub. Senior citizen have trouble getting in and out of a tub and hard to reach in and turn on shower. Glass enclosure not enough to keep water in tub. Beautiful bath but a very big step down to floor.

Bonjour, Thank you for your kind words following your recent stay with us at Sofitel London St James. We are delighted that you enjoyed our wonderful breakfast and found your room, thoughtfully designed by Pierre Yves Rochon, so comfortable. We appreciate your feedback regarding the bathroom layout and would be pleased to arrange a room with a separate shower and bathtub for your next visit. Please know that our team is always on hand to assist with any requests, as your comfort and satisfaction is of the utmost importance. Thank you for choosing Sofitel London St James and we hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Mathijs J. Couples - Confirmed reviews ALL

Always happy to see the Sofitel London family! Too many names to mention who contribute to an amazing experience!

Bonjour, Thank you for your kind words regarding your experience with us at Sofitel London St James. Your positive feedback is greatly appreciated, it is always a pleasure to see you and we look forward to welcoming you back again to your London home again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Very good stay. Clean and comfortable with excellent staff.

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that enjoyed your time with us and we hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Yasemin T. Business - Confirmed reviews ALL

I have booked through an agency but there was a problem with the payment so I have to stand waiting before I checked in.

Bonjour, Thank you for sharing your feedback following your recent stay with us at Sofitel London St James. We are delighted that you appreciate our central location, however, I am truly sorry that your arrival experience fell short of the smooth and welcoming service you have come to expect from us. I understand your disappointment and sincerely apologise for the inconvenience caused. Please be assured that your comments will be shared with our team as an opportunity to improve. We sincerely appreciate your continued loyalty and hope to have the pleasure of welcoming you back again soon for an overall improved experience. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Golshan G. Business - Confirmed reviews ALL

very polite staff, location was good , very clean and comfortable

Bonjour, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your time with us at Sofitel London St James and we hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Gaelle L. Friends - Confirmed reviews ALL

As always my stay was perfect. All the extra effort that you did to give me a wonderful birthday is really appreciated!

Bonjour, On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your wonderful feedback following your recent stay. We truly value hearing from you, and the entire team is thrilled to have contributed to such a memorable experience for your birthday. Thank you for your continued loyalty, and we look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Joni K. Friends - Confirmed reviews ALL

This is my third stay with Sofitel London St. James and my expectations are always exceeded. World class accommodations, unparallel service and outstanding food. My go to home away from home.

Bonjour, Thank you for your kind words and for choosing Sofitel London St. James. We are thrilled to hear that we consistently exceed your expectations and provide you with a home away from home experience. We look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Kate D. Families - Confirmed reviews ALL

From the moment we arrived to the moment we departed, everything was exceptional. The warm welcome, the professionalism and attentiveness of the team, and the care and thoughtfulness shown throughout our stay made us feel genuinely welcomed and looked after. It is often the little details that make the biggest difference, and you certainly excelled in this regard. We were particularly touched by the thoughtful gifts in our rooms and the birthday petits fours arranged for both my sister and our dear family friend. These lovely gestures added such a personal touch to our stay and made their celebrations feel all the more special. It is these moments of consideration that turn a wonderful hotel stay into a lasting memory. Beyond the service, we thoroughly enjoyed the hotel itself. The elegant design, beautiful interiors, sophisticated yet welcoming ambience, and attention to detail throughout the property created such a wonderful atmosphere. Everything felt beautifully presented, immaculately clean and cared for, while still feeling warm and inviting. The combination of luxury, comfort and understated elegance is something you should all be very proud of. On our final evening, we enjoyed dinner in the bistro, It was a lovely way to bring our stay to a close. The cocktail preparations added a special touch to the occasion, and I would particularly like to acknowledge one of the waiters who had also looked after us at breakfast on several mornings, I believe it may have been Ankerit, although I may have this completely wrong! Nevertheless, his friendly manner, professionalism and consistent attentiveness certainly made an impression on us, and I hope you might be able to identify him and pass on our thanks.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and Ankit and the team were delighted that they were able to play their part to help ensure such a memorable visit for you and your family. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Philippe V. Solo - Confirmed reviews ALL

I already shared with Accor Limitless personal assistant all my feedbacks. Years after years you are still amazing.

Bonjour, Thank you for your kind words and continued loyalty. We are thrilled to hear that you had another perfect stay with us. Your feedback is invaluable, and we appreciate you sharing it with our team. We look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Stephen C. Couples - Confirmed reviews ALL

Very comfortable stay

Bonjour, Thank you for your kind words regarding your time with us at Sofitel London St James. We are delighted to hear that you had such a comfortable stay and we look forward to welcoming you back again n the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

U. K. U. Business - Confirmed reviews ALL

Excellent staff, super friendly, helpful and attentive

Bonjour, Thank you for your kind words following your recent stay at Sofitel London St James. We are delighted to know that you had such a perfect experience with us. Your lovely feedback is truly appreciated, and we hope to see you again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Other web-users rate our hotel

  • 893 reviews 9.9/10 Location
  • 940 reviews 8.5/10 Room
  • 1,583 reviews 9.6/10 Service
  • 348 reviews 9.6/10 Vibe
  • 345 reviews 8.3/10 Comfort
  • 328 reviews 9.1/10 Breakfast
  • 261 reviews 8.5/10 Food
  • 222 reviews 8.5/10 Amenities

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