Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,203 reviews

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Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,203 reviews

Customer review rating 5.0/5

Paul M. Business - Confirmed reviews ALL

Great location with a staff that is always helpful and pleasant

Bonjour, Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted to hear that you enjoyed our prime location and found our team to be so helpful and pleasant. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Antonina S. Couples - Confirmed reviews ALL

We had the most incredible experience staying at Sofitel St James London the other day. The day started with the warm welcome from reception informing us that our room is ready one hour before check in time and we got upgraded from the Junior Suit to the Prestige Suit, which was such a pleasant surprise. The room was stunning! So spacious and stylish, we literally couldn’t fault it. There was a personalised note in the room, a bottle of champagne and some deserts - what a treat. We also had a lovely Jinny visiting us and giving us a tour of the suit. Meeting her was a cherry on top of this fairytale of a stat. Thank you, Sofitel, we would soooo be back!

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and Jinny and the team were delighted that they were able to play their part to help ensure such a memorable visit in our recently updated Prestige Suite. Thank you for choosing Sofitel London St James and we look forward to welcoming you back again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Sheryl Q. Friends - Confirmed reviews ALL

Excellent service by Sofitel team right from the hotel entrance when I arrived and got off from my uber. Porter was there to receive me and off loaded my luggages. Check in staff was amazing and arranged a hospitality manager to take me to my room. A tour at the hotel was also arranged. Check out was quick and easy.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-An Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Matthias F. Couples - Confirmed reviews ALL

We booked a 5-night stay to celebrate our wedding anniversary. We were greeted with very friendly staff and were even offered champagne. The room was very spacious and clean. The hotel is very well located within walking distance of a metro station at Piccadilly Circus.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent celebratory stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit for your wedding anniversary. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Mary Y. Business - Confirmed reviews ALL

Sofitel St. James was wonderful; excellent staff and excellent restaurants and bar

Bonjour, Thank you for your kind feedback. We are delighted that you enjoyed our prime location in the heart of St James’s, as well as the service provided by our attentive team. It is wonderful to hear your positive remarks about our restaurants and St James Bar. We greatly value your feedback and look forward to welcoming you back again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Other web-users rate our hotel

  • 933 reviews 9.9/10 Location
  • 1,006 reviews 8.5/10 Room
  • 1,686 reviews 9.6/10 Service
  • 6 reviews 8.6/10 WiFi
  • 372 reviews 9.5/10 Vibe
  • 372 reviews 8.3/10 Comfort
  • 348 reviews 9.3/10 Breakfast
  • 284 reviews 8.5/10 Food

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