Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,177 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,177 reviews

Customer review rating 5.0/5

Randall S. Families - Confirmed reviews ALL

Usual lovely, well-appointed room with helpful, friendly staff, and excellent lighting (so rare in hotel bathrooms). We stay at the Sofitel St. James twice a year or so and this is how we learned about SMEG tea kettles (and now have one in our kitchen :-). Loved the amenities and crisp apples; location could not be better for us. We greatly appreciated early check-in on our most recent stay. Please bring back placing a tea cup with a bag of chamomile tea on the nightstands with turn-down service—such as special touch!

Dear Mr S., Thank you for taking the time to share your thoughts regarding your recent stay with us at Sofitel London St James. We truly appreciate your continued loyalty, and it is heart warming to know that you consistently choose to stay with us whenever you visit London. Our prime location certainly makes the perfect base for exploring the city and all its adventures. We are also grateful for your feedback regarding the turndown service. Please rest assured that the chamomile teabag remains part of this experience although is is now thoughtfully placed beside your favourite Smeg kettle for added convenience. We completely agree that this is a lovely and special touch. Thank you for choosing us and we look forward to welcoming you back on your next visit to London. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Andrew H. Families - Confirmed reviews ALL

Stay at Sofitel’s regularly and is our hotel of choice for over 20 years.Greeted with smiles and the “Sofitel” aroma. Lovely rooms,fast lifts,and perfect location.

Bonjour, Thank you for your kind words regarding your recent stay with us. It is truly heart warming to hear that you once again enjoyed your experience, and we sincerely appreciate your continued loyalty. We are delighted that you have chosen us as your preferred hotel for over two decades, and we very much look forward to welcoming you back for many more memorable stays in the years to come. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Ion B. Couples - Confirmed reviews ALL

Our stay at Sofitel St. James London was a combination of aesthetic elegance and a great culinary experience. The hotel is in an exceptional central location and yet tucked away from the center's business, allowing visitors to reach by foot many city landmarks of visitor interest, like Fortnum & Mason, the National Gallery, the exquisite Courtauld Gallery, the British Museum, the Westminster Abbey, the Buckingham Palace, the Covent Garden, and many more. The way every member of the hotel staff treated us matched perfectly with the expectations of such an establishment for the six nights we stayed. My spouse and I interacted with so many wonderful staff from the front desk, guest relations, concierge, the Rose Lounge, and the on-site restaurant. Because we do not know all the names of all these wonderful people, we decided not to list any names, so that all who interacted with us would feel included, as they provided us with exquisite service and beautiful memories. Thank you all! We had breakfast included in our reservation, and it was a great decision. Every morning, we felt beautifully treated by the staff, and we enjoyed the culinary delicacies, which gave us a great start to each day. All our lunches and dinners were through the hotel's room service, and we enjoyed every single meal. Also, we want to make a special acknowledgment for the Rose Lounge where the hotel offers the afternoon tea. Thank you for the way you treated us and for the wonderful surprise that came along with our dinner room service the evening before we checked out. You truly gave us a memorable experience with the Phantom of the Opera afternoon tea, and we can still envision the beautiful display of savoury delicacies and the wonderful Happiness tea! Many thanks to the Chef(s) who contributed to an outstanding culinary experience! Regarding the cleanliness of the room, the housekeeping department did a fantastic job, providing a spotless room every day and resupplying all room amenities, including still water and all necessary toiletries. It was so comforting to come back to a clean room with plenty of amenities every day during our stay. Overall, we treasured our stay at Sofitel St. James London, and we will conclude our review with the excellent departure salutation a wonderful breakfast host told us when we had breakfast on the day we finished our vacation in London: "until next time." Thank you all for a memorable stay, and until next time!

Bonjour, Thank you for taking the time to share your wonderful experience at Sofitel London St James. We are delighted to hear that you enjoyed the design of our hotel and the exceptional culinary offerings, particularly during breakfast and afternoon tea. It is gratifying to know that our team's service met your expectations and that you felt so well cared for throughout your stay. We truly appreciate your kind words regarding the cleanliness and upkeep of your room, as our housekeeping team takes great pride in maintaining high standards. Your acknowledgment of their efforts will surely be appreciated. It is so heart warming to hear your detailed review and your kind recognition will be shared with the entire team. We look forward to welcoming you back for another memorable experience in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 1.0/5

Nancy C. Families - Confirmed reviews ALL

The hotel is very well located , it is beautiful, and the staff is excellent, however the rooms are very very small, and the resteraunt needs to decide if they are serving English food or French. When you order a typically English item you expect it to be like it is everywhere else in England, not a French version of it. If you are serving French state it as such, If you are serving English prepare it as such. Would have liked to have eaten at the resteraunt, but the food was unpredictable.

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel London St James. I was delighted to learn that you appreciated our central location and the hospitality provided by our team. That said, I was sorry to hear that the size of your room did not fully meet your expectations, particularly with the addition of a cot. We always aim to ensure a comfortable and enjoyable stay for all our guests, and I regret that this was not entirely the case for you and your family on this occasion. While we do offer a range of room categories, I am sorry that we were unable to provide an upgrade to a more spacious room during your stay. I was also disappointed to learn that your experience in our restaurant fell short of expectations. Our intention is to create a unique dining experience that combines the best of English and French cuisine using the finest local ingredients, and we truly value your comments and insights. Thank you once again for your valuable feedback. I would very much appreciate the opportunity to speak with you personally and discuss your experience further, so please do let me know a convenient time for a verbal exchange. We sincerely hope to have the pleasure of welcoming you back in the future for a more comfortable and memorable stay, and I look forward to hearing from you. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Michael T. Couples - Confirmed reviews ALL

This is a beautiful hot, located near many of London's favorite attractions. The staff is friendly and efficient, what you hope for in all your hotel stays.

Bonjour, Thank you for your kind words regarding our prime location and dedicated team. It is truly heart warming to know that you found our team to be both friendly and efficient throughout your stay. Thank you once again for your comments, and we very much look forward to welcoming you back again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Other web-users rate our hotel

  • 935 reviews 9.9/10 Location
  • 1,009 reviews 8.6/10 Room
  • 1,683 reviews 9.7/10 Service
  • 375 reviews 9.5/10 Vibe
  • 372 reviews 8.3/10 Comfort
  • 350 reviews 9.4/10 Breakfast
  • 286 reviews 8.6/10 Food
  • 231 reviews 8.8/10 Amenities

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