Dear Mr D., Thank you for taking the time to review our hotel. It is truly rewarding to know that we were able to meet your expectations. Thank you for highlighting our convenient location and the high standards which we strive to uphold. We hope to have the pleasure of seeing you again in the future. Kind regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

Bonjour Mr C., Thank you for this positive review of your stay. It is very rewarding to know how much of an impact our members made on your experience. Your comfort and satisfaction are of the utmost importance to us, so we are delighted that your visit exceeded your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. It would be a pleasure to welcome you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Dear Mrs L., Thank you for sharing this positive review. We are delighted to welcome back returning guests and are that once again we were able to meet your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back on many more occasions. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Bonjour Mr D., Thank you for taking the time to review your stay. We regret that you felt the service provided by our reception team did not entirely meet our high standards and can assure you that your feedback will be used to review our procedures. Please accept my apologies for the inconvenience caused and please do let me know if you still require your invoice as our records show it was indeed sent upon departure and re sent again last night, I am so sorry for your troubles and kindly suggest you check all folders. We hope you will come and stay with us again so that we may provide you with an improved experience and would like to offer a complimentary room upgrade to the next category. Best regards, Sally-Ann Jenkinson, Director of Guest Experience

Dear Mrs H., Thank you for taking the time to tell us about your time at the Sofitel London St James. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry we could not talk just now and please do let me know a good time to call you either today or one day next week to discuss your comments further as we strive to provide a superior guest experience. Sincere apologies and kindest regards Sally-Ann Jenkinson Director of Guest Experience

Dear Mr S., Thank you for taking the time to talk to me today and please accept my sincere apologies for the lapse in service you experienced on this special occasion for you and your family. We strive to provide a superior service experience for every guest therefore your feedback is very important to us and rest assured that we are taking the appropriate measures to address the problems highlighted to prevent future occurrence. Thank you for your understanding and as discussed we will refund the breakfast charges, a separate receipt will follow and do not hesitate to contact me directly for any future assistance. Kindest regards Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Bonjour Mr C., We appreciate that you took the time to review your recent stay. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Dear Mr O., Thank you for taking the time to review our hotel. We are glad you found our location convenient for your needs and we truly appreciate your feedback, as this encourages our team to continue upholding our high standards. However, we have taken note of your comments in your guest satisfaction survey concerning the internet speed and will be reviewing this with our internet provider. We would love to have you return for another excellent stay. Best regards and Merci, Sally-Ann Jenkinson, Director of Guest Experience

Bonjour Mr S., We'd like to thank you for this positive feedback about your stay in our hotel. It is a pleasure to know that you had such an excellent stay with us. Our team members work hard to ensure that every guest feels welcome and satisfied throughout their stay, and we are always ready to go that extra mile (or two!) to exceed your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Bonjour Mrs M., Thank you for sharing your opinion of your stay with us. We were delighted to read that you enjoyed your stay with us and that you appreciated the friendly service our team always strives to provide every guest. We are glad you appreciated the high standards of your room. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Dear Mr H., Thank you for taking the time to provide us with your feedback. We are glad to know that you appreciated the welcome received and that you enjoyed your dining experience. However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative, subject to availability, please do let us know your preferences for next time. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Bonjour, Thank you for such a positive review. It is very rewarding to know that everything was to your satisfaction. Such positive feedback encourages our team to continue making every experience with us a memorable one. It would be a pleasure to welcome you back. Merci, Marie-Paule Nowlis, General Manager

Bonjour, Thank you for sharing your kind review. Our aim is to provide a memorable experience, and we are delighted that we were able to meet all your expectations. It is a pleasure to know that you enjoyed your breakfast and had a perfect dining experience. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

Dear Guest, Thank you for sharing your review of your stay. We are thrilled that we were able to exceed your expectations. Such positive feedback will motivate us to continue with our efforts to provide each guest with an exceptional experience. We look forward to seeing you again on future occasions. Merci, Marie-Paule Nowlis, General Manager