Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,247 reviews

Sofitel London St James - Image 1
Sofitel London St James - Image 2
Sofitel London St James - Image 3
Sofitel London St James - Image 4

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,247 reviews

Customer review rating 4.5/5

Marc F. Families - Confirmed reviews ALL

Hyper centre , confortable, excellent breakfast

Bonjour, Au nom de toute l'équipe du Sofitel London St James, je tiens à vous remercier chaleureusement pour votre excellent retour suite à votre récent séjour. Nous apprécions énormément vos commentaires et toute l'équipe est ravie d'avoir contribué à rendre votre expérience mémorable. Si possible, nous vous serions très reconnaissants de bien vouloir également partager votre avis sur TripAdvisor en cliquant sur le lien ci-dessous. Votre soutien nous serait d'une aide précieuse, car notre équipe ambitionne de figurer parmi les 20 meilleurs hôtels de Londres : http://bit.ly/SofitelTripAdvisor. Nous vous remercions de votre fidélité et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Cordialement Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.0/5

Carlos W. Y. C. Couples - Confirmed reviews ALL

Excellent location, room is nicely decorated, shower is in a tub, not easy to get in, shower pressure is low. nice breakfast selection, decent restaurant but the pre-theatre dinner not good enough. great staff service.

Bonjour, Thank you for taking the time to share your feedback following your recent stay. We are pleased that you enjoyed our prime location and the service provided by our team. I am, however, sorry that the design of your bathroom did not meet your expectations. Our team is always on hand to assist, and I regret that we were unable to offer an alternative room with better water pressure during your stay. We will ensure a more suitable bathroom for you on any future visit, as your comfort and satisfaction are our top priorities. It is also disappointing to learn that your early dinner did not meet your expectations. We would greatly appreciate any additional details, as we are committed to continually enhancing the quality of our services. We look forward to welcoming you back soon for an even more enjoyable stay. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

James M. Couples - Confirmed reviews ALL

London overnighter for a meal with friends.

Bonjour, Thank you for your kind comments following your recent stay at Sofitel London St James. We are truly pleased to know that you found the hotel elegant and stylish. It was a pleasure to welcome you and we hope to have the opportunity to host you again soon. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Yong X. Families - Confirmed reviews ALL

The Jinny who make me the room tour make this experience sooooo great.

Bonjour, Thank you for choosing Sofitel London St James. We greatly appreciate receiving your feedback and Jinny was delighted that she was able to play her part to help ensure a memorable visit. Your satisfaction is our priority and we hope to see you again soon. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 4.5/5

Onyebuchi O. Couples - Confirmed reviews ALL

Clean,cozy rooms. Lovely breakfast. Caring and friendly staff.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your kind comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Other web-users rate our hotel

  • 943 reviews 9.9/10 Location
  • 1,020 reviews 8.5/10 Room
  • 1,709 reviews 9.6/10 Service
  • 7 reviews 8.1/10 WiFi
  • 378 reviews 8.3/10 Comfort
  • 377 reviews 9.6/10 Vibe
  • 355 reviews 9.3/10 Breakfast
  • 289 reviews 8.5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in London