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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 12,978 reviews
Sofitel London St James
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+ 23 Services
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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • Award-winning Spa

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN
london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :   6.9.15.23

  • THE HAYMARKET :   6.9.23.15

  • WATERLOO PLACE :   6.9.15.23

  • PICCADILLY CIRCUS :   BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :   PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodations

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 3
  • Area: From 49m²
  • Bathrobe

NEWLY DESIGNED JUNIOR SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, 1 KING BED, SEPARATE LIVING ROOM, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST JAMES SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 79m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

OPERA SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 109m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

Wild Honey St James is now open, on the former site of the Balcon restaurant. This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Photo non contractuelle / Strictly non binding

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Adjacent to the restaurant, the intimate hotel bar invites guests to relax and enjoy cocktails from the Passport Menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Photo non contractuelle / Strictly non binding

Fresh roses and live harp music are the backdrop to this cozy London restaurant and tea lounge, a pretty space of plump seats in vivid pink and red. Afternoon tea or champagne are the perfect accompaniments to quiet conversation or browsing the library.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,978 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,868 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful Hotel

Customer review rating 4.7/5

Colin M. G. Couples - 12/02/2020 Confirmed reviews ALL

Check in was a little time consuming but got there in the end. Staff were v friendly and welcoming. Nice room, a little small but I guess that's due to its fantastic location. Classy, spotless and elegantly decorated. A really lovely hotel.

Dear Mr G., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Very good stay

Customer review rating 4.7/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Top Mark's to all the staff who were most helpful and friendly.

Dear Mr U., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Great location and very comfortable.

Customer review rating 4.7/5

J R. Couples - 12/02/2020 Confirmed reviews ALL

The attention to service detail was excellent from start to finish. We will be returning in early March which we are looking very forward to.

Dear Mr R., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back early March to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Nice Hotel

Customer review rating 4.7/5

Kevin Couples - 11/02/2020 Confirmed reviews ALL

Short trip to London to see a stage play. Good location for theatre land, shopping and the Royal Parks. Service was attentive, however the end product was below expectations.

Dear Mr B., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. I am concerned with your comment about our end product. I would very much appreciate it if you could elaborate on that? Thank you in advance for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Well located, clean and modern

Customer review rating 4.7/5

Misterlee.f Business - 11/02/2020 Confirmed reviews ALL

I stay overnight once a quarter and lovce staying at this hotel.

Dear Mr F., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Excellent stay

Customer review rating 4.7/5

Joseph M. Business - 10/02/2020 Confirmed reviews ALL

It was super awesome

Dear Mr Tebogo M., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am however concerned with your low grades for your check-in and breakfast at Wild Honey St James. I would very much appreciate it if you could give me some indications on how we could have enhanced your experience? Thank you in advance for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Perfect Hotel

Customer review rating 4.7/5

Louis C. A. Couples - 10/02/2020 Confirmed reviews ALL

We have stayed in this hotel many times now, the staff can not do enough for you, the new rooms are just lovely, and the central location makes it the perfect place to stay .We can not wait for our next visit

Dear Mr A., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Loved my stay

Customer review rating 4.7/5

Luke W. Couples - 10/02/2020 Confirmed reviews ALL

Absolutely incredible, I had an extremely enjoyable experience at the Sofitel London St James. I found the staff really do make this place special they were all fantastic. I will be back and soon I hope.

Dear Mr W., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James
Customer review rating 4.7/5

Arne M. Business - 10/02/2020 Confirmed reviews ALL

As always I find the staff very friendly and helpful. The rooms are excellent and bar/restaurant the same.

Dear Mrs M., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James
Customer review rating 4.7/5

Jdt Families - 08/02/2020 Confirmed reviews ALL

I have stayed at many of your hotels and have yet to be disappointed. The hotel and staff were amazing - especially Amodeo at the bar.

Dear Mr D., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team and especially with Amodeo and the Concierge team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Excellent

Customer review rating 4.7/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Great customer service. Bell hops, front desk, maid service and bar waitresses are all kind, helpful and genuine good folks representing your fine hotel. Keep up the good work.

Dear Mr D., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

fabulus location

Customer review rating 4.7/5

Marie-jo D. Friends - 07/02/2020 Confirmed reviews ALL

everything was perfect !!!

Madame D., Je vous remercie pour vos commentaires positifs suite à votre séjour au Sofitel London St James. C’est toujours un plaisir de lire les louanges de nos hotes. Je ne manquerai pas de les partager avec l’ensemble de mes equipes car ceci est un reel encouragement pour continuer a fournir des standards de services de haute qualite. Puis-je me permettre de vous demander de deposer des lignes elogieuses sur votre sejour sur le site TripAdvisor par le lien suivant: http://bit.ly/SofitelTripAdvisor Je vous en remercie par avance. Dans l’attente de vous accueillir à nouveau, je vous prie de croire, Madame D., en l’expression de mes sentiments les meilleurs. Tres cordialement. Marie-Paule Nowlis Directrice Generale Sofitel London St James

SERVICE AND MANAGEMENT SUPERB

Customer review rating 4.7/5

Skip Business - 07/02/2020 Confirmed reviews ALL

ALL WELL DONE. UNUSUAL OCCURRENCE IN MY ROOM WELL HANDLED.

Dear Admiral B., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. Please allow me though to express my sincerest apologies for the incident in your wardrobe. This is quite unusual indeed. I am afraid I still can't explain it. Again sorry for the inconvenience caused, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Warmly Welcoming and so well located

Customer review rating 4.7/5

Paul E. Business - 06/02/2020 Confirmed reviews ALL

Efficient front desk, beautiful rooms, very pleasant staff and so close to the centre of London.

Dear Mr E., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Well located, great staff

Customer review rating 4.7/5

Virginia B. Couples - 05/02/2020 Confirmed reviews ALL

Sofitel London St James Booking number : HQDLGNKG But some of the towells and robes were old and had holes in them. My points have not been added to my account and I paid in advance, and I want to make another booking for June.

Dear Mrs b., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. Please rest assured that your points have been credited to your card straight after your departue. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

a memorable stay in a good way

Customer review rating 4.7/5

Emma P. Solo - 05/02/2020 Confirmed reviews ALL

I felt very looked after and nothing was too much trouble for the staff, I had lots of luggage as was going to many events, and the door staff and reception helped me so much. I really enjoyed the stay and it made the weekend even more special staying as such a beautiful hotel, well located in the heart of London.

Dear Mrs p., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Perfect couple of days

Customer review rating 4.7/5

Steve G. Couples - 05/02/2020 Confirmed reviews ALL

Facilities, dining and accommodation all excellent but the friendliness and professionalism of the staff is what really stands out as the highlight of the stay

Dear Mr G., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Amazing hotel

Customer review rating 4.7/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

Every single person I connected with at the hotel was helpful and friendly. Loved the room.

Dear Mrs D., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Best Stay in 15 years.

Customer review rating 4.7/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

I began staying at the Sofitel 15 years ago. This was the best visit. There was a new vibe of friendliness and helpfulness from the staff that was missing before.

Dear Mr A., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James

Consistent high standards

Customer review rating 4.7/5

S H. Couples - 04/02/2020 Confirmed reviews ALL

Another excellent stay at this wonderful hotel. The newly designed bedrooms are comfortable and stylish. The staff are unfailingly attentive and pleasant. The afternoon tea was superb and the extra birthday cake for my wife was a nice addition. We cannot wait for our next trip to London in order to stay here again.

Dear Mr H., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Marie-Paule Nowlis General Manager Sofitel London St James
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