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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,268 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel London St James
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+ 23 Services
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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN
london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 3
  • Area: From 49 m² / 527 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Due to Government restrictions, the restaurant is temporarily closed

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Non contractual photo

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Due to Government restrictions, the bar is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Non contractual photo

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 195 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,268 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,897 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great London hotel for business

Customer review rating 4.7/5

Phil Business - 22/11/2020 Confirmed reviews ALL

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Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great stay as always

Customer review rating 4.7/5

Swati A. Business - 20/11/2020 Confirmed reviews ALL

Amazing stay at the Sofitel st James. Amazing staff. Very friendly and warm. Made me feel very safe, took all the precautions necessary in these adverse times. Always a great choice to stay at the Sofitel st James.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great alternative workspace

Customer review rating 4.7/5

Anonymous Business - 11/11/2020 Confirmed reviews ALL

I spent the day at the hotel on the workcation package and really enjoyed it. Staff were attentive and helpful, I had everything I need in my room to work including a printer which I wasn't expecting and it was so lovely to have a change of scenery from working from home.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Font Office Manager

Fantastic service

Customer review rating 4.7/5

Tora S. Couples - 07/11/2020 Confirmed reviews ALL

We were treated royally from the moment we arrived. We were celebrating our anniversary and the staff made sure we had a memorable time.

Dear Mr and Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Superb stay!

Customer review rating 4.7/5

M. G. Business - 07/11/2020 Confirmed reviews ALL

Each and every member of this Sofitel Team gives 150% of their time to offer a faultless service, paired with a warmth and kindness well appreciated these days. My comfortable room, tastefully decorated and spotless, and a succulent dinner at the Wild Honey restaurant made my stay a very pleasant escape.

Chere Madame G., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London St James. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. C'était un très grand plaisir de vous avoir rencontrer lors de votre dernier séjour et espère avoir bientôt l'occasion de vous accueillir de nouveau parmi nous Bien Cordialement, Amelie Hacking Assistant Front Office Manager

Great staff, lovely room.

Customer review rating 4.7/5

Ian R. Families - 05/11/2020 Confirmed reviews ALL

Made very welcome at check in. Room very clean and well appointed. Bonus marks for a window that could be opened!

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Marion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will additionally update your profile to ensure your room is setup as per comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Favourite place to stay in London

Customer review rating 4.7/5

Natalia M. Families - 04/11/2020 Confirmed reviews ALL

The very cozy boutique style hotel located in the hear of London. 5 min walk from St James Park, Horse Parade, Buckingham Palace.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Good to be back

Customer review rating 4.7/5

H. Couples - 04/11/2020 Confirmed reviews ALL

Always a pleasure, the staff friendly polite and well trained, but wow, the hotel was spotlessly clean and we felt extremely safe

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

short stay in Sofitel London

TripAdvisor rating 4.5/5

J5883SNmikew 04/11/2020 TripAdvisor review

This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest

Dear J5883SNmikew, Thank you so much for such a raving review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. Kind regards, Marie-Paule Nowlis General Manager

Short stay in London

Customer review rating 4.7/5

Michael A. A. Couples - 03/11/2020 Confirmed reviews ALL

We choose the Sofitel brand always as it has never let us down with the quality and feeling of home wherever we stay in the world . The London hotel was no different, the moment we walked in, you treated us like king and queen, the people always make the difference and they certainly showed that they cared and would ensure our stay was very memorable and it was. Superb hotel and exemplary service.

Dear Mr & Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Anniversary event

TripAdvisor rating 4.5/5

Tora S 03/11/2020 TripAdvisor review

We booked the hotel to celebrate our Wedding Anniversary. In these strange times we could not have asked for a warmer welcome, we were treated like royalty and every member of staff made us feel incredibly welcome. The service was outstanding, the hotel was covid ready, the food was amazing. Can't wait for my next anniversary so we can come again.

Dear Tora, Thank you for your outstanding review. It was a great pleasure to welcome you at Sofitel London St James and help you celebrate your anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing back soon, Kind regards, Marie-Paule Nowlis General Manager

Lovely to be back

Customer review rating 4.7/5

Jo F. Couples - 02/11/2020 Confirmed reviews ALL

Safe. Relaxing. Friendly. Luxury.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Weekend Stay

Customer review rating 4.7/5

Danesh G. Families - 02/11/2020 Confirmed reviews ALL

Great hotel, great location and fantastic customer service.

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great stay

Customer review rating 4.7/5

F. Couples - 30/10/2020 Confirmed reviews ALL

Excellent service from the staff, and a wonderful environment to spend a couple of days

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Relaxed stay

Customer review rating 4.7/5

Atsuko T. Couples - 28/10/2020 Confirmed reviews ALL

The room was pristine and confortable

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to hear that we did not explain your welcome drink upon arrival and thus did not the opportunity to use it. We would be happy to invite you for an additional drink at our St James bar upon your next visit. Our Wild Honey St James breakfast do offer Baguettes upon request to insure they are completely fresh. We will make sure upon your next visit to have some prepared for you in advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Not as good as last time unfortunately

Customer review rating 4.7/5

Steve Couples - 27/10/2020 Confirmed reviews ALL

It was ok but not to the standard of our last visit a few years ago. Main issues - chipped coffee cup and up selling at reception.

Dear Stephen G., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Upon your arrival we will always try and help you experience the most out of our property which is why my colleagues do offer the opportunity to upgrade your room, I apologies if that was not done in a luxurious way. The chip in the cup should have been spotted and I thank you once more for your feedback which has been reported to our housekeeping department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Amelie Hacking Assistant Front Office Manager

Amazing service

Customer review rating 4.7/5

Craig Couples - 26/10/2020 Confirmed reviews ALL

Marion and all the staff all went out of their way to ensure our stay was special.

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Marion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great hotel

Customer review rating 4.7/5

Charlie Couples - 23/10/2020 Confirmed reviews ALL

Warm welcome by a great team in a very attractive hotel

Dear Mr V., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Great hotel, fantastic service, great people.

Customer review rating 4.7/5

Jim H. Business - 22/10/2020 Confirmed reviews ALL

As always first class service, even in times that are unprecedented the Sofitel St James team are exemplary.

Dear Jim, We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Smart hotel with helpful, efficient staff.

Customer review rating 4.7/5

Helen B. Couples - 18/10/2020 Confirmed reviews ALL

Stayed 2 nights. Ate in St. James's Bar on second night. Substantial bar snacks which were perfect for our evening meal. Excellent choice at breakfast. Lovely room.

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our minibar is indeed quite sensitive with its automatic sensors, I apologies if your invoice was erroneous due to that fact. Our team ensures to email your invoice for confirmation to all our guests before any payment is taken to ensure no overcharge is done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

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