Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 2,985 reviews

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ALLSAFE approved hotel

Hotel extras

  • Beautifully designed rooms by Pierre-Yves Rochon

  • The ALLSAFE label represents our cleanliness & prevention standards

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Unparalleled location within walking distance to London's best attractions

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce. FOOD SERVICE TIMES, Lunch Wed Fri 12.00 to14.30, Dinner Tues Sat 17.00 to 21.30, Wild Honey Bar Weds-Sat 12pm-11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,985 reviews

TripAdvisor Rating  5.0/5  379 reviews

Certificate of excellence 2023

Relaxing Luxury

TripAdvisor rating 5.0/5

vinum1920 TripAdvisor review

We've stayed several times in this hotel & it never disappoints. Great location, luxurious relaxing surroundings & the staff are marvellous. They are professional, warm , friendly & attentive. Excellent food. Plenty of choice from the buffet at breakfast & hot breakfasts can be ordered. Wonderful Michelin starred dining in the evening at Wild Honey where the dishes are inspired & good portions. The sirloin of beef for 2 with shepherds pie was tasty & filling. I love the caneles they serve with the coffee. They are yummy. Look forward to making a return visit.

Always great

Customer review rating 5.0/5

David Business - Confirmed reviews ALL

Great staff, lovely rooms, wonderful service

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Everything was nice except there was a disgusting smell in the bathroom. We had to ask for diffuser to hide the smell which didn’t work

Dear Ms F., Thank you for this review of your recent stay. We are glad to hear that you found your overall stay to be enjoyable. However, we are concerned to learn about the issue you encountered with the bathroom odour. Cleanliness and comfort are top priorities for us, and we regret that we did not meet your expectations in this regard. Please rest assured that we take feedback such as yours very seriously and have addressed the matter with our housekeeping team to ensure that our high standards are upheld. We appreciate you bringing this to our attention, and we are committed to improving our services. We hope to have the pleasure of welcoming you back again soon and in the meantime please be advised you will see an additional 2000 ALL points on your account as a gesture which should show within 7 working days. Thank you for your loyalty to Accor and we really appreciate your understanding.

Well located, amZing breakfast

Customer review rating 3.5/5

Dr L. Z. Families - Confirmed reviews ALL

Would be 10of 10s but your sexurity giy on Saturday evening at 21:15 spoilt it as I walked in to the hotel. He did ask me aboit been the guest if the hotle, followe mr towards the downstairs toilets and I have to react and tell him of and explain myself as he was following me. I found it most irritating and unpleasant experience in mylofe especially that you paying a lot for prevelage to stay in this hotel. It qould nice to have one night back overthe weekend without been spoilt by sexurity guy. Kindest regards Dr Lukasz Z.

Dear Mr Z. Thank you for taking the time to review your recent stay. We're delighted to hear that you enjoyed your visit to Sofitel London St James however it is very disappointing to hear you experienced such discomfort with our security team member and sincerely apologise for the inconvenience caused. Please rest assured that we aim to provide a welcoming and respectful environment for all our guests. Your feedback is invaluable, and we will address this matter to ensure that our security approach is both effective and considerate. We appreciate your suggestion regarding the initial interaction with our security team and will certainly consider it to improve our guest experience. It is a pleasure to hear that the location, breakfast, and other amenities contributed positively to your stay. Your recommendation is highly appreciated, and we hope to have the opportunity to welcome you back for a seamless and enjoyable visit with a complimentary room upgrade to the next room category if available. We hope to have you return for another stay soon and please do not hesitate to contact me directly if I can be of any assistance at all. Kindest regards

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The Hotel is well located. Also the hotel staff is kind and professional.

Dear Mr S., We very much appreciate your feedback regarding your stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 790 reviews 9.9/10 Location
  • 927 reviews 8.3/10 Room
  • 1,611 reviews 9.3/10 Service
  • 8 reviews 8.9/10 WiFi
  • 366 reviews 7.6/10 Comfort
  • 334 reviews 8.8/10 Breakfast
  • 311 reviews 9.3/10 Vibe
  • 290 reviews 7.6/10 Food

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