Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,204 reviews

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Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Phantom of the Opera Afternoon Tea

  • Luxury Spa to rejuvenate the body and mind

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,204 reviews

TripAdvisor Rating  4.8/5  678 reviews

Certificate of excellence 2025

Great hotel

TripAdvisor rating 5.0/5

jerseyman1 TripAdvisor review

Went for a couple of nights so we could catch up with family and enjoy West End shopping and restaurants. Had been a regular here but travel habits changed and had not been for ages. Lovely to be back and relax knowing that all will be calm and competent. Bit of a refurb since my last visit but well executed, and all staff from front door to reception to bar to maintenance and housekeeping were excellent. High standards everywhere. We had a birthday during the trip and a couple of glasses of champagne appeared, followed by a small cake in our room with a personalised note. Our bathroom sink sprung a leak, which was really well handled by maintenance and reception. We will definitely be back in the near future, it’s great being in a hotel where you can truly enjoy the stay and that the staff genuinely care about your stay. Highly recommended.

Customer review rating 4.5/5

Andreas W. Business - Confirmed reviews ALL

Had a great time with great service and amazing comfort

Bonjour, We very much appreciate your kind words regarding your stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Tirana B. Friends - Confirmed reviews ALL

Fantastic location, a wonderful service provided, and an incredible comfortable stay.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

A very special Christmas

TripAdvisor rating 5.0/5

Climber58319707651 TripAdvisor review

A wonderfully warm and thoughtful Christmas experience Spending Christmas at Sofitel St James was a very special experience. We had no particular expectations in advance other than the confidence from previous visits that we would enjoy our stay. From the warm welcome at reception to the bright red bows on the bedroom doors, from mulled wine in the lobby and treats in our room to the surprise Christmas stocking hung outside our room door on Christmas morning, every festive effort was made to bring joy.

Bonjour, Thank you for this positive review of your special time with us at Sofitel London St James. We are delighted you found our Christmas experience so memorable. Your kind words about the seasonal touches, from our welcoming team to the special surprises throughout your stay, mean a great deal to us. Creating memorable moments during the festive season is always our pleasure and we’re thrilled these efforts contributed to your celebrations. We look forward to welcoming you back on many more occasions in the future. Merci, Marie-Paule Nowlis, General Manager

Exceptional luxury and service

TripAdvisor rating 5.0/5

Juji2000 TripAdvisor review

My stay at Sofitel London was absolutely outstanding. From the moment I arrive, I was welcomed with warmth and professionalism, and the level of service remained exceptional throughout my stay!

Bonjour, Thank you for this positive review of your recent stay. We are thrilled you had such a memorable time with us at Sofitel London St James. It's fantastic to know our team's warmth and professionalism made your visit so special. Our team takes pride in delivering attentive service from arrival to departure, ensuring every moment reflects our commitment to excellence. We look forward to welcoming you back again in the future. Sincerely Marie-Paule Nowlis, General Manager

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Other web-users rate our hotel

  • 940 reviews 9.9/10 Location
  • 1,011 reviews 8.4/10 Room
  • 1,680 reviews 9.5/10 Service
  • 9 reviews 7.1/10 WiFi
  • 373 reviews 8.3/10 Comfort
  • 370 reviews 9.5/10 Vibe
  • 342 reviews 9.3/10 Breakfast
  • 280 reviews 8.3/10 Food

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