Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 1,149 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

  • PICCADILLY CIRCUS:  6.9.15.23

  • THE HAYMARKET:  6.9.23.15

  • WATERLOO PLACE:  6.9.15.23

  • PICCADILLY CIRCUS:  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE:  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28 miles

  • By plane

    HEATHROW At 24km / 14 miles

  • By plane

    LONDON CITY APT At 10km / 6 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4 miles

  • By car

    M1 At 4km / 2 miles

  • By car

    M20 At 9km / 5 miles

  • By car

    M4 At 8km / 4 miles

  • By train

    CHARING CROSS At 0km / 0 miles

  • By train

    PICCADILLY CIRCUS At 0km / 0 miles

  • By train

    ST PANCRASS At 2km / 1 miles

  • By train

    VICTORIA STATION At 2km / 1 miles

  • By train

    WATERLOO STATION At 2km / 1 miles

GPS:51.50732, -0.132397

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,149 reviews

TripAdvisor Rating  4.5/5  5,004 reviews

Certificate of excellence 2022

Extremely bad experience in check-in and check-out

Customer review rating 2.0/5

Marta N. Business - Confirmed reviews ALL

During our check-in, that took almost half an hour, the concierge managed to mix our credit cards and client sheets. Furthermore, we were told we had to pay a 100pound guarantee but the full price was charged. In the next morning, the concierge asked me to pay again, telling me the previous transaction was just an authorization (despite it appearing in my homebanking as a full paid transaction). She didn't manage to cancel the authorization, I had to pay with another card and up until now (this was on friday morning), the "authorization" has not yet been cancelled, reducing my credit card available balance and making me be charged twice.

Dear Ms N., Thank you for your feedback, We apologise for any inconvenience during the check-in process but appreciate that you have brought this to our attention as this gives us the opportunity to review our procedures with the team. However, we feel the following information will help clarify the situation. As in the majority of hotels worldwide, our policy is to request a credit card security deposit that is not a payment and only guarantees that there are funds available to pay for any charges incurred, this amount is usually 'blocked' on an account but not actually debited. The pre-authorisation is usually removed between 3 - 10 working days afterwards depending on your bank. We advise our guests to contact their bank in case of any excessive delay and am sorry for the inconvenience caused. Please don't hesitate to inform us if you require any extra items such as a dental kit and we will certainly provide these for you. We hope to have the pleasure of welcoming you back for an improved experience next time and please accept a complimentary room upgrade to the next category. Kind regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very comfortable and relaxed

Dear Mr B., Thank you for taking the time to review your experience at our hotel. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. Plee don't hesitate to inform our team if you require any extra items in your room and we will do our best to satisfy tyour request, nevertheless, we will consider your suggestion for future improvements. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

excellent location, attentive and friendly staff, quality hotel and facilities

Customer review rating 5.0/5

Deborah Families - Confirmed reviews ALL

A super stay, with my sister and her husband for their 'special' birthday. Food, cocktails , staff and accommodation were excellent, couldn't had asked for more!

Bonjour Mrs B., Thank you for sharing your opinion of your stay with us. It is truly rewarding to know that everything met your expectations during your stay with us. Your recognition of our attention to detail is truly appreciated and encourages us to continue with our efforts to provide each guest with excellent service. Thank you also for highlighting the efforts we are making to make our hotel more environmentally friendly. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

We felt like VIPs from our arrival.

Customer review rating 5.0/5

John B. Couples - Confirmed reviews ALL

Everybody smiled. The room was lovely and the bed, as always, a delight to sleep in! Lunch and breakfast perfect!

Bonjour Mr B., Thank you for such a positive review. We aim to make every experience with us a memorable one, so it is very rewarding to know that you enjoyed your stay. We sincerely appreciate your kind comments, thank you once again. Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson

Well located and well appointed

Customer review rating 4.5/5

Gary H. Business - Confirmed reviews ALL

Good

Dear Mr H., Thank you for taking the time to review our hotel. We are pleased you found our location convenient for you, however, we are sorry to hear of the issue you had with the shower and urge our guests to make us aware of any such concerns during their stay so that we may have them immediately addressed. Nevertheless, this will now be addressed by our maintenance team. We look forward to welcoming you back. Best regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

Excellent location for sightseeing.

Customer review rating 4.5/5

Ivo Couples - Confirmed reviews ALL

I can not find a fault in our stay. Lovely room, very clean and comfortable. Great breakfast.

Dear Mr D., Thank you for taking the time to review our hotel. It is truly rewarding to know that we were able to meet your expectations. Thank you for highlighting our convenient location and the high standards which we strive to uphold. We hope to have the pleasure of seeing you again in the future. Kind regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

EXPECT EXCELLENCE - GET PERFECTION

Customer review rating 5.0/5

Alangc Couples - Confirmed reviews ALL

Actually, 12~15 out of 10 would be more accurate Staff were of the highest possible level of character, performance and efficiency We were always treated with the utmost courtesy and dignity Highly recommend for that First Class Luxury holiday where pampering is a given

Bonjour Mr C., Thank you for this positive review of your stay. It is very rewarding to know how much of an impact our members made on your experience. Your comfort and satisfaction are of the utmost importance to us, so we are delighted that your visit exceeded your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. It would be a pleasure to welcome you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Good stay overall

Customer review rating 4.0/5

Julie T. Couples - Confirmed reviews ALL

We’ve stayed with you many times over the years and continue to enjoy the hotel very much, particularly the great staff. Our room was very good and we were happy with it. However, on previous visits we have always received a welcome gift (normally some chocolate or something similar) plus a turndown service (including the provision of water) so it was a bit disappointing not to receive these this time. I think the turndown service is something we’re meant to receive as silver Accor member card holders so it’s a shame you don’t seem to offer this anymore. It’s also a shame that the opening hours for the St James bar are still restricted as we very much used to enjoy having lunch there but this is no longer possible.

Excellent stay

Customer review rating 5.0/5

Jodie Families - Confirmed reviews ALL

Fantastic as always.

Dear Mrs L., Thank you for sharing this positive review. We are delighted to welcome back returning guests and are that once again we were able to meet your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back on many more occasions. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Disappointing

Customer review rating 2.0/5

Carlos D. Business - Confirmed reviews ALL

Very poor service in all aspects. The check-in took ages and I m still waiting for the invoice you promised by email. I should not have to worry with all this….

Bonjour Mr D., Thank you for taking the time to review your stay. We regret that you felt the service provided by our reception team did not entirely meet our high standards and can assure you that your feedback will be used to review our procedures. Please accept my apologies for the inconvenience caused and please do let me know if you still require your invoice as our records show it was indeed sent upon departure and re sent again last night, I am so sorry for your troubles and kindly suggest you check all folders. We hope you will come and stay with us again so that we may provide you with an improved experience and would like to offer a complimentary room upgrade to the next category. Best regards, Sally-Ann Jenkinson, Director of Guest Experience

For the high price, I expected better service, including the concierge doing what he said he would.

Customer review rating 2.0/5

Hisako H. Business - Confirmed reviews ALL

On my bill is a laundry that the concierge said he would not charge me, but charge the restaurant (who spilled wine on my white clothing) as is the protocol. As I have not heard back from him, I assumed that this was the case, but was disappointed to see the laundry bill charged to me without any explanation/follow up.

Dear Mrs H., Thank you for taking the time to tell us about your time at the Sofitel London St James. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry we could not talk just now and please do let me know a good time to call you either today or one day next week to discuss your comments further as we strive to provide a superior guest experience. Sincere apologies and kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 3.5/5

B S. Couples - Confirmed reviews ALL

Treating the in-laws for their 55th wedding anniversary.

Dear Mr S., Thank you for taking the time to talk to me today and please accept my sincere apologies for the lapse in service you experienced on this special occasion for you and your family. We strive to provide a superior service experience for every guest therefore your feedback is very important to us and rest assured that we are taking the appropriate measures to address the problems highlighted to prevent future occurrence. Thank you for your understanding and as discussed we will refund the breakfast charges, a separate receipt will follow and do not hesitate to contact me directly for any future assistance. Kindest regards Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing service and experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Service is absolutely top notch, very happy with my stay. Will definitely stay again. I hope the staff are well compensated.

Bonjour Mr C., We appreciate that you took the time to review your recent stay. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Excellent location, marvelous room,

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Excellent

Dear Mr O., Thank you for taking the time to review our hotel. We are glad you found our location convenient for your needs and we truly appreciate your feedback, as this encourages our team to continue upholding our high standards. However, we have taken note of your comments in your guest satisfaction survey concerning the internet speed and will be reviewing this with our internet provider. We would love to have you return for another excellent stay. Best regards and Merci, Sally-Ann Jenkinson, Director of Guest Experience

LIKE AT HOME

Customer review rating 4.5/5

Filippo S. Business - Confirmed reviews ALL

professional, well educated staff.

Bonjour Mr S., We'd like to thank you for this positive feedback about your stay in our hotel. It is a pleasure to know that you had such an excellent stay with us. Our team members work hard to ensure that every guest feels welcome and satisfied throughout their stay, and we are always ready to go that extra mile (or two!) to exceed your expectations. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Your staff are superb! The hotel is very well situated. The decor is pleasing.

Bonjour Mrs M., Thank you for sharing your opinion of your stay with us. We were delighted to read that you enjoyed your stay with us and that you appreciated the friendly service our team always strives to provide every guest. We are glad you appreciated the high standards of your room. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Good location and friendly staff.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Very friendly staff on arrival. Nice clean room although the view from the window was a bit disappointing. Good food.

Dear Mr H., Thank you for taking the time to provide us with your feedback. We are glad to know that you appreciated the welcome received and that you enjoyed your dining experience. However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative, subject to availability, please do let us know your preferences for next time. We look forward to welcoming you back. Merci, Sally-Ann Jenkinson, Director of Guest Experience

London Trip

TripAdvisor rating 5.0/5

shafeeq1 Business - TripAdvisor review

Excellent service and very helpful staff. Nice location. Good property. Keep it up. It's highly recommendable. Room service is very good and enjoyable. Laundry service is also excellent. Memorable stay.

Bonjour, Thank you for such a positive review. It is very rewarding to know that everything was to your satisfaction. Such positive feedback encourages our team to continue making every experience with us a memorable one. It would be a pleasure to welcome you back. Merci, Marie-Paule Nowlis, General Manager

My favourite Hotel in London

TripAdvisor rating 5.0/5

Juergen H TripAdvisor review

From the moment of check in until fast check out everything was perfect. I have got all my submitted preferences. The lunch and the breakfast in the Wild Honey Restaurant was excellent, the bar service as well.

Bonjour, Thank you for sharing your kind review. Our aim is to provide a memorable experience, and we are delighted that we were able to meet all your expectations. It is a pleasure to know that you enjoyed your breakfast and had a perfect dining experience. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

Good stay

TripAdvisor rating 5.0/5

docwitoldgorecki TripAdvisor review

Everything was good. Located at St James, beautiful architecture, friendly and helpful staff. Very good restaurant. Excellent breakfast. Good place to spend time or do business. Not cheap but worth its price.

Dear Guest, Thank you for sharing your review of your stay. We are thrilled that we were able to exceed your expectations. Such positive feedback will motivate us to continue with our efforts to provide each guest with an exceptional experience. We look forward to seeing you again on future occasions. Merci, Marie-Paule Nowlis, General Manager

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