Novotel London Brentford Hotel 4 stars

Name: Novotel London Brentford
Address: BRENTFORD, TW80GP, UNITED KINGDOM
Telephone: (+44)207/6602230
Rating: 4.5

Customer review rating 4.5/5 10,624 reviews

ALLSAFE approved hotel

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+ 24 Services

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Novotel London Brentford Hotel

Hotel that makes every moment matter

Just a short drive from the beauty of Kew Royal Botanical Gardens, the historic avenues of Richmond and the roar of Twickenham Stadium, the 4-star Novotel London Brentford Hotel sits beside some of Britain's best. Whether you're in the area for business or pleasure, we'll have your every need covered.

Our saunarium is the perfect place to unwind after a day of city sightseeing or boardroom meetings. Fancy a quick workout? Then head to the gym or pool for a quick session. When you get peckish, our Social Hub will be on hand to serve up breakfast, lunch or dinner in a stylish setting, while our comfortable rooms promise an excellent night's sleep.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
Indoor heated pool, sauna and fitness centre
Meeting rooms with top-quality facilities
Easy access to central London by rail or tube
20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Languages spoken at the hotel
- Chinese Mandarin
- English
- Spanish
- French
- Italian
- Polish
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine

Indoor heated pool
Fitness centre
Sauna
Golf course 18 holes (Nearby)Paying
TennisPaying
- Grass tennis court (Paying) (Nearby)
- Indoor tennis court (Paying) (Nearby)
- Outdoor tennis court (Paying) (Nearby)
Other sports activities
- Bicycles rental (Paying) (Nearby)
- Football (Nearby)
- Jogging track (Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00 - 23:59
- Opening hours : Week-end 00:00 - 23:59

7 meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Please be advised our hotel is currently undergoing external refurbishment, with an expected completion date of April, 2021. During refurbishment, work will commence from 0900 - 1700 hrs on weekdays. As a result, there will be some construction noise and we ask for your kind cooperation and apologise for any inconvenience Our hotel has obtained the ALLSAFE cleanliness and prevention label, verified by Clifton Environmental. This ensures that our hygiene and prevention measures meet the highest standards.

Hotel location

Novotel London Brentford

Great West Road
TW80GP
brentford
united kingdom

Tel: +442076602230

Fax: (+44)203/6931810

Contact email :

Check-in from 14h00

Check out up to 12h00

TFL : 65,H91,235

By plane
LONDON CITY AIRPORT At 27.36km / 17 miles
By plane
LONDON HEATHROW At 12km / 8 miles
By train
BRENTFORD At 1.61km / 1 miles

GPS :51.491003, -0.302124

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Executive Premium Room with Queen-size bed

Accessible room

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds

Accessible room

Max. number of persons: 4
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Premium Room With Queen Bed & Convertible Sofa Bed

Accessible room

Max. number of persons: 3
Area: From 16 m² / 172 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Premium Twin bedded room

Accessible room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Lunch

07:00 - 10:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

07:00 - 10:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 112 m²
Maximum capacity: 60 people
Maximum banquet capacity: 64 people

Find out more

Great Hotel Amazing Support

Peter L. Solo - 13/01/2021 Confirmed reviews ALL

I was one of many people evacuated from their home in Brentford in October due to fire and structural issues meaning we had to leave immediatley and was booked into the hotel. From the moment that I arrived at the hotel and the staff has been amazing in understanding our situation and doing everything they could to help us. Even during this challenge of a Pandemic. Unfortunately, I had to self isolate twice during my stay at the hotel which was from October till January, and Alex at the hotel was amazing in supporting this and gave me some things to keep me occupied why locked away in my room for 10 days at a time. Alex and his team (especially a receptionist from the north sorry can not remember her name) went above and beyond, this also goes for the amazing waitress that brought me my breakfast every day with a smile. If you ever need a hotel that is home from home then this is the one. Amazing work guys you all deserve 10/10 I have to finally say that as this all happened during the pandemic and the second lockdown the hotel is completely COVID secure and the housekeeping team was amazing at keeping the hotel clean and safe at all times.

Anonymous Business - 12/01/2021 Confirmed reviews ALL

It was good to see your COVID policies put into place however I did think it would have been useful to have hand santister or soap inthe hotel room

Good stay

Jackie B. Solo - 17/12/2020 Confirmed reviews ALL

It was okay. Internet wasn’t working properly so had to use my 4G for work and also couldn’t reach team via WhatsApp to request food menu. Ended up ordering from Uber but I have mentioned this to the manager onsite that day.

Well Located ...

Mary F. Couples - 12/12/2020 Confirmed reviews ALL

Lovely hotel and well located for football. All social distancing, sanitising etc was very well observed while still maintaining a friendly atmosphere.

As good as it always is at Novotel Brentford

Dave M. Business - 15/11/2020 Confirmed reviews ALL

Even in these uncertain times you are still guaranteed a warm welcome at this hotel.

Attentive service and smart adjustment to the pandemic

Jkro Families - 09/11/2020 Confirmed reviews ALL

The entrance of the hotel wasn't easy to find but I was greet with a warm welcome. The hotel adopted their service to this pandemic so all requests of housekeeping were done via a WhatsApp number which was manned 24 hours.

Amazing

krishbaj 09/11/2020 TripAdvisor review

The hotel is amazing, staff were excellent and the room was very nice and thoroughly cleaned . Will come again after the second lockdown is over . The food in the restaurant was very tasty and and amazing as well as the choice of breakfast that was available .

Dear Krishbaj, Thank you for your Excellent review. I was happy to read how much you enjoyed your stay with us, and the services we provided. It would therefore be my pleasure to welcome you back when the hotel reopens to leisure guests after the lock-down. Thank you once again for your very positive feedback and please continue to make Novotel London Brentford your preferred hotel when you visit west London. Kind regards, Terence

Stressful

Anonymous Families - 07/11/2020 Confirmed reviews ALL

Wrong meals x3. Half an hour to check out because of this

Dear Ms R., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations regarding the issues that you had at dinner and the time that it took to check out as a result of this; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I understand that on top of your 15% discount on your meal, you were offered complimentary parking with us at check out as a gesture of goodwill. As a further gesture, I would like to offer you a 50% discount on a 1 night stay with us, where we are certain that you will have a better experience. This offer is valid for 6 months and according to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Drew I Welcome Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | h6… I www.accorhotels.com

Nice hotel - poor management

Jo Families - 03/11/2020 Confirmed reviews ALL

Stayed at the hotel for one night. Was not told prior to stay about building work. Window was obstructed by corrugated plastic and drilling went on throughout visit.

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. I therefore apologise for the inconveniences you experienced as a result of our shortfall. Please rest assured that we have updated our website to better communicate the refurbishment work currently in progress. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast for a future stay. The offer is valid for one year starting from the date of this email so please contact me direct when you are ready to make your booking. I am therefore looking forward to hearing from you and welcoming you back to Novotel London Brentford. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Good staff

Krishan Couples - 31/10/2020 Confirmed reviews ALL

Staff and food is amazing , had a few issues with room

Good Stay, Nice Staff

Joao E. S. Couples - 21/10/2020 Confirmed reviews ALL

I stayed over the weekend with my partner. I felt extremely safe as the hotel follows all the Covid Safety guidelines. Everything was sanitized and organized - Using the NHS app to check-in the venue for track and trace; booking a time slot to use the pool to avoid over-crowding; buffet breakfast being covered and plated by the Food server to avoid contamination. The staff was attentive from beginning to end, making sure we felt comfortable throughout our stay with them. I didn’t get the lady’s name working the breakfast shift, but she was tireless and extremely attentive with our food requests. It’s a great hotel if you’re thinking about taking some time off for a staycation.

Excellent standards.

S.h Families - 21/10/2020 Confirmed reviews ALL

Excellent service, Breakfast was on point and very welcomed... customer service was 10/10 I would deffos reccomend this hotel yo anyone coming to stay as a family or as a couple or even alone... it's perfect for all types. Well cleaned.

Good stay, lovely hotel and room

Crystal Couples - 20/10/2020 Confirmed reviews ALL

I loved my stay , lovely hotel and staff. I will definitely be returning!

Lovely hotel

Michelle Couples - 14/10/2020 Confirmed reviews ALL

Always enjoy my stay here. Great hotel, clean, well organised and comfortable.

Comfortable

Zara Friends - 12/10/2020 Confirmed reviews ALL

The room was amazing with a convenient Sainsbury’s next door. However the breakfast was not good, I felt sick not too long after I had some. The baked beans were really hard and the bacon extra salty.

Lovely room. Shame the bath didnt work

Bradley Couples - 12/10/2020 Confirmed reviews ALL

Really nice stay, pool was lovely as were the bed. Shower was excellent, only downside was the bath didnt work.

Dissatisfied

Anonymous Couples - 11/10/2020 Confirmed reviews ALL

Booked a room online VIA the official website upon arrival was told the room wasn’t available and the staff was unsure why I was able to book. Disgust from staff when we discussed our annoyance. Furthermore the same staff member came tearing into the car park while I was trying to park up upon arrival. Shows how unprofessional the staff are.

Dear Ms Buhler, Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we aim to meet and exceed our guests' expectations, however on this occasion we failed to do so. Despite being the second week since we opened and the implementation of our Covid ALLSafe procedures, we should have better managed the availability of the suite that you booked. Please rest assured that we have since taken the appropriate measures to address this issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night at Novotel London Brentford. This offer is valid for one year starting from the date of this email and includes all room types, namely the suite if available at the time of your request/booking. I apologise again for any inconvenience you experienced and am looking forward to welcome you back to the hotel. So when you are ready to make your booking please contact me direct. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Poor service by staff, very disjointed team

Salman H. Business - 10/10/2020 Confirmed reviews ALL

The team took looked very disjointed and untrained. Took them 10 minutes to charge for water which resulted in me getting delayed for an online meeting. On check-out i was asked did i pay for parking which was added in the system by reception. Not sure if i will ever book novotel again. The only thing good was location. Experience was worse.

Dear Mr Salman H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we aim to meet and exceed our guests' expectations, however on this occasion we failed to do so. For the third week since we reopened the team should have been more cohesive and confident with the new Covid AllSafe procedures. Please rest assured that we are taking the appropriate measures to address the concerns you raised and do a better job of implementing future changes without negatively impacting service. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary day use in the future. This offer is valid for six months starting from the date of this email so just contact me direct when you are ready to make you booking. My apologies once again for any inconvenience you experienced and I am looking forward to welcome you back to Novotel London Brentford in the near future. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Pleasant Customer service

Milton F. Families - 06/10/2020 Confirmed reviews ALL

Good management all the way from Top down

Very nice stay

Aleksandar S. Couples - 05/10/2020 Confirmed reviews ALL

We checked in, the room was lovely (we have been upgraded to executive room), the hotel team was super-nice and very efficient. Our compliments to the reception team and also the F&B team for breakfast. The hotel is obviously very well organized and prepared for welcoming guests even in such difficult and confusing times. We had proper rest and the bed was so comfortable (you wish you never want to leave). We will definitely be going back! Many Thanks Novotel Brentford! :))

Our most recent 20 reviews

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