Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,281 reviews

Novotel London Brentford - Image 1
Novotel London Brentford - Image 2
Novotel London Brentford - Image 3
Novotel London Brentford - Image 4

Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,281 reviews

Customer review rating 2.0/5

Samuel W. Families - Confirmed reviews ALL

I have stayed with you many many times for business and I have always had such a great stay. This was the first time I have stayed with my family. Unfortunately the room was very below average. Mould in the bathroom, the hand shower was broken. The air con didn’t cool. It was 22 degrees and never below. I complained and it wasn’t fixed. In the end I was advised to open a window and supplied with a fan, not a great solution when the hotel is right next to the M4. Also the pillows where lumpy and flat, I asked if you had a firm pillow and more of the same washed out lumpy pillows where supplied. On the plus side your staff were great as always. It’s just a shame that the hotel maintence and up keep seem to be slipping. This will probably mean I won’t stay with you again.

Customer review rating 3.5/5

Michal N. Families - Confirmed reviews ALL

Ok room as per budget hotel, good breakfast (but rather simple, with very limited veggies). Location - far from everything, no places to eat around. Negatives: terrible odour on corridors, pool rule - one must book in advance.

Customer review rating 4.0/5

Ryan R. Business - Confirmed reviews ALL

Overall the hotel was really nice, the decor was modern and fresh and the rooms were spacious. My only snag was dinner in the restaurant was a bit bland and lacking in flavour and seasoning

Dear Ryan R., Thank you for your positive feedback regarding our modern decor and spacious rooms. I appreciate your comments about the dinner experience and will share your insights with our culinary team to enhance flavor and seasoning in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Woodlock R. Couples - Confirmed reviews ALL

The room, the staff (reception and bar) the breakfast, the housekeeping attendants and even the facilities was amazing! We stayed for 2 nights and everything was so so good🫶🏻 Room was so clean and comfortable. Reception check in was very easy and quick and the man on reception was lovely same as the lady on check out. Although we requested our room to not be cleaned staying over the hk attendant made sure we still had towels. The gym and swim area was very clean although it being a busy bank holiday. The breakfast was delicious and had everything you could possibly need. Would 100% recommend staying here. The staff are a great addition to this hotel and make it very easy to have a good experience. Thankyou!!

Dear r., Thank you for taking the time to share your delightful experience at Novotel London Brentford. We are thrilled to hear that you enjoyed your stay and found the room, staff, and facilities to be exceptional. It is always our goal to provide clean and comfortable accommodations, and we are glad that our housekeeping team was able to meet your needs regarding towels even with your preference for no room cleaning. We appreciate your kind words about our reception staff and the breakfast offerings. It is wonderful to know that our efforts in maintaining cleanliness in the gym and swimming area were recognized, especially during a busy bank holiday. Your recommendation means a lot to us, and we look forward to welcoming you back for another amazing stay in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 3.5/5

Sai T. N. G. Business - Confirmed reviews ALL

I stayed in Novotel for 7nights and for all those 7days the breakfast menu is same everyday, not even an additional item is found in any day. Novotel and team should work towards providing different breakfast options on daily basis so the customers like us would prefer to stay with Novotel again and again.

Dear Sai T. N. G., Thank you for your feedback regarding your recent stay. I apologize for the lack of variety in our breakfast offerings during your visit. We appreciate your suggestion to enhance our breakfast menu, as we strive to provide a satisfying experience for all our guests. Your input is valuable and will be considered as we continue to improve our services. Best regards, S kaur Novotel London Brentford

Other web-users rate our hotel

  • 611 reviews 7.9/10 Location
  • 1,233 reviews 7.6/10 Room
  • 1,266 reviews 8.2/10 Service
  • 20 reviews 5.7/10 WiFi
  • 628 reviews 8.6/10 Cleanliness
  • 448 reviews 8.5/10 Breakfast
  • 364 reviews 7.7/10 Pool
  • 11 reviews 3.8/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Brentford