Customer review rating 4.5/5 10,629 reviews
ALLSAFE approved hotel
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An ALLSAFE Clifton Environmental certified hotel
Indoor heated pool, sauna and fitness centre
Meeting rooms with top-quality facilities
Easy access to central London by rail or tube
20-minute drive from Heathrow Airport
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Number of meeting rooms: 7
Maximum size: 112 m²
Maximum capacity: 60 people
Maximum banquet capacity: 64 people
100% genuine reviews from our guestsFind out more
Comfort and location along with parking at the hotel
Mr.s.r. Business - 14/03/2021 Confirmed reviews ALL
Considering the times at present your staff operated very well.
Amazing stay and staff
Khairul Y. Families - 06/03/2021 Confirmed reviews ALL
I came to London to pick up my daughter and need just a place to stay before I go back to Sheffield for her minor operation. I booked this hotel after I read the review. I was welcomed by a humble, friendly gentleman call Swiss who gave me the warmest welcome. After a long exhausting journey this is more than what I expected. He went extra mile to make sure my stay is perfect. The check-in was fast and smooth and the upgrade to executive room does brighten my stay. The room was very clean and modern. The breakfast team was super amazing. I am a foodie and super picky when it comes to food and whatever I requested on the slip they delivered it (check the photo) and nice touch on smiley face. Thanks the manager and deputy manager for making this stay memorable when I honestly least expect it. I have stayed in more than hundred of hotels across the world and the service that I received from this hotel has to be my favourite of all time. My daughter agreed with me. Well done team, highly recommended and keep up the amazing work
Great value for the money.
Lazhar O. Families - 18/02/2021 Confirmed reviews ALL
The hotel is well located in the heart of Brentford close to many nearby another London areas. The hotel was clean and tidy the staff were very nice and helpful. Due to corona I didn’t order food but based on the condition and standard I believe they offer a great food.
Great Hotel Amazing Support
Peter L. Solo - 13/01/2021 Confirmed reviews ALL
I was one of many people evacuated from their home in Brentford in October due to fire and structural issues meaning we had to leave immediatley and was booked into the hotel. From the moment that I arrived at the hotel and the staff has been amazing in understanding our situation and doing everything they could to help us. Even during this challenge of a Pandemic. Unfortunately, I had to self isolate twice during my stay at the hotel which was from October till January, and Alex at the hotel was amazing in supporting this and gave me some things to keep me occupied why locked away in my room for 10 days at a time. Alex and his team (especially a receptionist from the north sorry can not remember her name) went above and beyond, this also goes for the amazing waitress that brought me my breakfast every day with a smile. If you ever need a hotel that is home from home then this is the one. Amazing work guys you all deserve 10/10 I have to finally say that as this all happened during the pandemic and the second lockdown the hotel is completely COVID secure and the housekeeping team was amazing at keeping the hotel clean and safe at all times.
Anonymous Business - 12/01/2021 Confirmed reviews ALL
It was good to see your COVID policies put into place however I did think it would have been useful to have hand santister or soap inthe hotel room
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