Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,731 reviews

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Description

Hotel extras

  • Green Key Certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,731 reviews

TripAdvisor Rating  4.5/5  1,448 reviews

Certificate of excellence 2023

OK

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

As the room rate is quite high at just under £200 charging for parking and additional high rate for breakfast at £23 is a bit extortionate,

Dear Darren P., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your candid comments and value your perspective. We strive to provide a high level of service and amenities to ensure our guests have a comfortable and enjoyable experience. Our room rates are reflective of the quality and convenience we offer, including our prime location, exceptional service, and premium facilities. Regarding the additional charges for parking and breakfast, we understand your concerns. The parking fee is intended to cover the costs of maintaining a secure and accessible parking facility. Our breakfast pricing reflects the high-quality ingredients and variety we offer to cater to diverse tastes and dietary requirements. Nonetheless, we are always looking for ways to improve our guest experience, and your feedback is invaluable in helping us reassess our pricing and offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Customer review rating 5.0/5

Paul Families - Confirmed reviews ALL

Can't fault anything

Dear Paul S., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Noisy and Light

Customer review rating 1.5/5

Geoffrey H. Families - Confirmed reviews ALL

I wanted my 9 year old to have a good nights sleep before visiting the Wimbledon finals. Instead we were kept awake by a rave party in the same building that was just one floor below our bed. Also, we had to ask the manager how to turn of the bizarre headboard light that has no switch. The only advice he gave was to take the hotel card out of the switch. This ment my phone didn't charge and I had no phone the next day at Wimbledon. Not great when planning to take some photos and stay in touch with family. The pool and food is nice, but all in all very expensive considering my 9 year old would have had better sleep in the car and traveled up the same day.

Dear Geoffrey H., Thank you for taking the time to share your feedback about your recent stay with us. We deeply regret that your experience did not meet your expectations, particularly as it was an important occasion for you and your child. Firstly, we sincerely apologize for the disturbance caused by the event in the building. We understand how essential a good night's sleep is, especially before a significant day like the Wimbledon finals. We are currently reviewing our event scheduling and soundproofing measures to prevent such disruptions in the future. Regarding the issue with the headboard light, we apologize for the inconvenience and the impact it had on your ability to charge your phone overnight. We are addressing this matter with our maintenance team to ensure that all room features are user-friendly and to provide clear instructions for our guests. We are pleased to hear that you enjoyed our pool and food, but we understand that these positives do not make up for the overall inconvenience you experienced. As a gesture of goodwill, we would like to offer you a discount on your next stay with us, should you choose to give us another opportunity to provide you with the restful and enjoyable experience you deserve. Hence I would like to offer you 50% off on your next stay with us. This offer is valid for 6 months from the date of this email and is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Good stay

Customer review rating 5.0/5

Jessica Friends - Confirmed reviews ALL

Really lovely light and modern reception and rooms, clean, smelt lovely, easy check in, pool and sauna such a lovely bonus. Really good stay

Dear Jessica R., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Great place to stay

Customer review rating 5.0/5

Juanita R. Families - Confirmed reviews ALL

Nice hotel, as described, clean and close to bus and metro.

Dear Juanita R., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

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Other web-users rate our hotel

  • 589 reviews 7.9/10 Location
  • 1,207 reviews 7.6/10 Room
  • 1,217 reviews 7.7/10 Service
  • 24 reviews 6.2/10 WiFi
  • 583 reviews 8.3/10 Cleanliness
  • 482 reviews 7.8/10 Breakfast
  • 346 reviews 8.7/10 Pool
  • 264 reviews 5.5/10 Value

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