Novotel London Brentford Hotel 4 stars

Great family place with young kids to appreciate and relax. Were there for a couple of nights, apart from the impossible 45 minutes swimming slots (due to covid) it was all good. But they should really change it to proper 2 hours with 8 people instead of 45minutes per small family, while no much time left in getting changed or even go to the sauna

Room wasn't as advertised no satellite TV or Nespresso machine as shown in the photographs/received on previous bookings. Also made to wait 20 mins to be told that you just push the buzzer on the car park rather than collecting a token.

Always receive a friendly welcome rooms are great and a reasonable choice for eating in and the staff are great

Great hotel lovey facilities and nice personable service. Room was extremely hot and air con was not working.

I love the cleaness of the hotel. Customer service was incredible. The presentation of the dinner food is amazing and it all taste so lovely. Enjoyed every bit. Staffs so love and humble. The only let down is, it would be great to have not too deep shallow swimming for little ones.

Hotel service was extremely disappointing. No bath mats, no bed covers, broken safe, to get in contact with a member of staff from reception was near to impossible. Booked the trip for my husband as a mini getaway to see surrounding attractions but Hotel stay ruined and spoilt the whole experience for us. Really regret booking Novotel Brentford. Extremely disappointed and would not think twice of booking it again and would highly recommend not to either. Many other customers had complaints and bad service during my stay.

Very busy with not enough staff over half term Pool constantly busy and booked full but often empty on close observation Parking is a rip off Ridiculous idea of WhatsApp to get simple services eg toilet rolls Poor quality bread

VERY limited access to the pool because of COVID restrictions. Was already fully booked by 5pm that day and the use of the sauna and amnesties were a key factor when choosing where to stay. disappointing. Limited to 45 minute slots meant our intentions of a ‘spa’ or ‘relaxing night in’ was a waste of time. Breakfast, again, limited. Most Novotel breakfasts have had a real variety but this was very limited to just a hot breakfast, toast and cereal- no ham, variety of cheeses, muffins, pancakes, no choice of tea flavours etc. The wait for breakfast was 40 minutes in a line by reception despite a time slot where we had booked in. No complimentary water in the fridge in the room and only 2 tiny cartons of milk for the room so not even enough for one hot drink. Some COVID restrictions are to be expected but not to these extremities where the quality of stay was this bad. Staff were very polite and tried their best despite the rediculous expectations but some form of better systems for breakfast and the use of the pool is needed. -If it’s limited capacity for the pool then the priority should be for paying hotel guests for access rather than holding swimming lessons for kids!

No problems with stay

A very pleasant stay. Friendly and helpful staff. Food was good. Couldn't fault the cleanliness, overall good experience.

Very helpful stuff and very clean

Excellent facilities, clean and spacious rooms, 1 double bed and 2 sofa beds big enough for a family of 4, lovely small pool , well maintained and perfect for children , spacious sauna, excellent restaurant for breakfast dinner and nice bar for drinks. very warm and friendly staff. Lovely break post lockdown.

The hotel is amazing, staff were excellent and the room was very nice and thoroughly cleaned . Will come again after the second lockdown is over . The food in the restaurant was very tasty and and amazing as well as the choice of breakfast that was available .

Very good value hotel with very good breakfast and clean, comfortable rooms. Parking under the hotel is very convenient. Location is handy for Twickenham or Central London. Check in and out is easy and efficient.

A pleasant stay at a well appointed hotel. Once you get used to getting there ( Piccadilly line to South Ealing then 65 towards KIngston), it all happens . Welcome, food, etc all up to standard. Room clean and comfortable although it needed maintenance.