Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,222 reviews

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Great West Road, TW80GP BRENTFORD, United Kingdom

Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Telephone
Fax +44 20 3693 1810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,222 reviews

TripAdvisor Rating  4.3/5  1,500 reviews

Certificate of excellence 2025

Comfortable rooms, super staff, best all round hotel in the area.

TripAdvisor rating 5.0/5

Geedubyafromdorset TripAdvisor review

I've stayed here several times when going to matches at Brentford FC, about 15 minutes walk away. I've always been impressed by the helpfulness and courtesy of the staff, both at reception and in the bar/restaurant. Rooms are comfortable and quiet - dont be put off by the proximity of the motorway! The restaurant food is good and fairly priced, though breakfast is a bit on the pricy side. The pool is good to have, although best avoid times when children are likely to be staying. Room prices vary a lot depending on demand, but can be a real bargain at off peak times, especially with the member discount. They certainly compare favourably with nearby budget hotels, which are simply no comparison when it comes to quality.

Customer review rating 3.0/5

Alexander T. Business - Confirmed reviews ALL

The toilet in the room didn't stop running. The instructions to stop it from reception didn't work and someone had to come up and take the the back of the plungers/flushers off. First time this has happened in my stays at the Novotel. The TV screen was yellow a lot of the time so not great. Please fix. Disappointing that there was not Sky in the room. There used to be a hotel manager who would be visible and made sure things ran smoothly. Not any more. Had a steak on the first night. Medium rare. Steak was not great, had to leave a lot of chewed bits on the plate. At the end of a long day of travel and work, you want everything to be faultless/flawless when staying away from home. I think standards may have dropped.

Dear Alexander T., Thank you for sharing your feedback regarding your recent stay at Novotel London Brentford. I sincerely apologise for the inconveniences you experienced with the toilet and the television in your room. It is our aim to provide a seamless experience, and I regret that we fell short in these areas during your visit. I appreciate your comments about the quality of your meal. Your dining experience is important to us, and we will consider your feedback as we strive to improve our offerings. Additionally, I acknowledge your point regarding the presence of management on-site to ensure operational excellence. We are continuously reviewing our service standards and guest interactions to enhance our overall experience. Your insights are invaluable in helping us improve, and I thank you again for your comments. We hope to have the opportunity to welcome you back in the future, where we aim to provide you with a more enjoyable experience. Best regards, Novotel London Brentford

Customer review rating 4.5/5

Paul E. Business - Confirmed reviews ALL

Stayed for work for the first time in a while, was put in an exec room on the 6th floor which was clean, cosy and importantly, quiet. The bed was comfy, the room clean and the bathroom was typically lovely, clean and modern, with the Rituals stuff a nice touch. The shower head (626) needs attention, but that's minor and didn't spoil my morning shower. Used the gym, which was clean and had everything I needed, although it was far too hot in there! The pool was nice too (is it salt water?) and I enjoyed the sauna, although that could have been hotter I thought. The food was as good as always and the staff in the restaurant and at reception were welcoming and friendly. Overall, a good week away for work, thank you.

Dear Paul E., Thank you for taking the time to share your positive experience at Novotel London Brentford. We are delighted to hear that you found your executive room comfortable and clean, and that you enjoyed the amenities, including the Rituals toiletries. It is also wonderful to know that our staff made a positive impression with their friendliness and welcoming demeanor. We appreciate your feedback regarding the gym temperature and the sauna's heat. Your comments will be relayed to our maintenance team as we strive to provide a pleasant environment for all our guests. We are glad you enjoyed the food and the facilities, including the pool. Thank you once again for your valuable insights, and we look forward to welcoming you back on your next visit. Best regards, Novotel London Brentford

Customer review rating 3.5/5

Anna H. Business - Confirmed reviews ALL

Well accessible hotel, near the bus stop. Spacious rooms, clean bathrooms, good breakfast, supermarket right across the street. Unfortunately dirty carpets, disposable slippers would be nice. Mold on the bathroom seal and lack of body lotion etc, I asked for a refill and it didn't happen, my colleague had the same problem. For the price, a bit of an embarrassing impression.

Dear Anna H., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the easy access, spacious rooms, and the breakfast offerings. However, we regret that your experience was marred by the condition of the carpets and the bathroom amenities. We understand how important these details are to our guests, and your comments will be taken into consideration for future improvements. We strive to provide a comfortable stay for all of our guests and appreciate your insights. Best regards, Novotel London Brentford

Unclear car parking information

TripAdvisor rating 3.0/5

Aigul G TripAdvisor review

it’s not my first time with Novotel. The room met expectations, with no surprises, but two issues ruined the experience. First, the hotel website states there are 70 underground parking spaces for £15, but that’s all. I chose to drive to London and entered the postcode. When I arrived at the underground parking, signage was unclear. I assumed that any bay could be used for parking. However, you need to find a bay marked with “H”; otherwise, you’ll receive a PCN ticket immediately. I showed this poor parking information to the reception staff, who admitted that several customers had faced the same issue. I wonder why clearer instructions couldn’t be provided, especially about locating specific bays. It's so easy. The second issue happened the next day at the swimming pool. While swimming, my daughter noticed a poo at the bottom of the pool. The day manager was not very helpful. he nearly shrugged his shoulders. I was do surprised. I know it's not the staff's fault that some guests think it's ok to leave their faeces in the swimming pool but you expect that manager will be more proactive.

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Other web-users rate our hotel

  • 590 reviews 8/10 Location
  • 1,191 reviews 7.3/10 Room
  • 1,224 reviews 8/10 Service
  • 17 reviews 4.8/10 WiFi
  • 579 reviews 8.4/10 Cleanliness
  • 418 reviews 8.2/10 Breakfast
  • 346 reviews 7.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.