Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,864 reviews

Best price
guarantee
Novotel London Brentford - Image 1
Novotel London Brentford - Image 2
Novotel London Brentford - Image 3
Novotel London Brentford - Image 4
Great West Road, TW80GP BRENTFORD, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Telephone
Fax +44 20 3693 1810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,864 reviews

TripAdvisor Rating  4.5/5  1,438 reviews

Certificate of excellence 2023

Stay at Novotel London Brentford

TripAdvisor rating 5.0/5

PASSPORT0929 Business - TripAdvisor review

Stayed here on 28 April (one night) and came back on 30 April (one night). Roberto checked me in and respected my elite membership. Got me a room at 0730 and he tried to get me complimentary breakfast and later told me the restaurant manager didn’t agreed. Diamond member gets free breakfast on weekend and since my check in was a Sunday, the following day being Monday subject to a fee. My friends who are also elite member decided to have our breakfast at RADA CAFETERIA which is across from the hotel. It cost half what we would have paid in the hotel. Though said, we may consider to eat in the hotel on Monday if the restaurant manager who wasn’t so strict to the rules as a contributing revenue to hotel F&B - like what we did at Novotel Birmingham. The second stay we experienced the whole establishment door key issue. Georgia checked me and help me with my bags to my room. Really appreciate her because my bag was very heavy. The next day we checked out without any drama. Very modern and decent rooms. Worth the stay and shall be back soon.

Brilliant Hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room and bathroom was spacious, clean and overall just looked very good. It exceeded my expectations and I will definitely be staying with Novotel again!

Dear Winnie A., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

An amazing stay

Customer review rating 5.0/5

Ancy A. P. Business - Confirmed reviews ALL

The rooms were fabulous, the beds and pillows were amazing and slept really well. The bathroom and the room on the whole was well kept. The dinner and breakfast was marvellous, plenty of choices.

Dear Ancy P., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Was ok

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room - Wasn’t the extra size Queen bed advertised Reception Night Staff - Guy was rude!

Dear Anthony P., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. Can you please share with us some details of the interaction you had with our Nights staff whom you allege was rude to you ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Traumatic

Customer review rating 0.5/5

Vk Couples - Confirmed reviews ALL

The bedding was unbelievable bad, leading to 2 painful, miserable, sleepless nights. Rock-solid foam mattress in a 4-star hotel?!! Really? It was like lying on a hard, hot, flaming plank all night. To make matters worse, the quality of sheets and duvet covers was so bad that they were all pilling, and the pilling was super-scratchy on the skin. My entire body was left red and blotchy and inflamed. My husband had the same fate. We both suffer from eczema and need soft, high quality bedding but we assumed that a 4-star Novotel would surely provide that. We have had superior bedding in a Travelodge so this was a shocking experience. It has been so traumatic that we are afraid to stay in hotels now. The only good thing was that the staff at Novotel Brentford went above and beyond to try to help, bringing out a variety of sheets to see if any were suitable. But we will never set foot in a Novotel again.

Dear Vartika K., Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any discomfort you experienced due to the firmness of the mattress and the pilling of the sheets. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience as we address these concerns. Regarding the mattress, we understand that individual preferences vary, and we regret that the firmness did not meet your expectations. We apologize for the inconvenience caused by the pilling of the sheets. Our housekeeping team is committed to maintaining high standards of cleanliness and comfort in our rooms, and we will be conducting a thorough inspection of all linen to identify any issues and ensure that they are promptly addressed. We sincerely value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. Your satisfaction is our top priority, and we are committed to taking the necessary steps to address your concerns and prevent similar issues from occurring in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am advised that our Reception team waived off the parking charges of £30 for you, as a gesture of goodwill. I would further, like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. . We are here to assist you in any way we can and ensure that your future stays with us are nothing short of exceptional. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable & enjoyable experience in the future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

In partnership with TripAdvisor

Other web-users rate our hotel

  • 583 reviews 7.5/10 Location
  • 1,230 reviews 7.3/10 Room
  • 1,242 reviews 7.7/10 Service
  • 23 reviews 4.6/10 WiFi
  • 581 reviews 8.1/10 Cleanliness
  • 492 reviews 7.7/10 Breakfast
  • 345 reviews 8.3/10 Pool
  • 258 reviews 5.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Brentford

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.