Customer review rating 4.5/5 10,813 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Indoor heated pool, sauna and fitness centre
Meeting rooms with top-quality facilities
Easy access to central London by rail or tube
20-minute drive from Heathrow Airport
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Executive Premium Room with Queen-size bed
Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds
Superior Premium Room With Queen Bed & Convertible Sofa Bed
Superior Premium Twin bedded room
Number of meeting rooms: 7
Maximum size: 112 m²
Maximum capacity: 60 people
Maximum banquet capacity: 64 people
100% genuine reviews from our guestsFind out more
Nice hotel and a very good stay.
Rodney G. Solo - 13/09/2021 Confirmed reviews ALL
Very nice hotel, very professional and nice staff made the stay very welcoming
Poor service at restaurant
Andrew S. Business - 13/09/2021 Confirmed reviews ALL
Wonderful hotel but poor service at restaurant
This hotel is not the same since Brexit & COVID…
Barbara S 12/09/2021 TripAdvisor review
Before everything I stayed many nights at this hotel and was always confident: great rooms, reliable service. So my disappointment was all the greater this time: worst aspect was the cleaning of the rooms. I stayed 4 nights and my room was untouched during my entire stay - this means the garbage bins not emptied, the bathroom not cleaned, the toilets not brushed (not a single brush available). I had to request new towels which were handed out to me from a distance. It’s obvious the hotel is suffering from lack of personnel (thanks to Brexit). There should have been a notice in the room acknowledging the lack of room maintenance. The hotel seemed quite full with families every where! This also meant that there were no slots available at the swimming pool - and you had to write down your name on a piece of paper the night before when you wanted to have breakfast (at a fixed time). Globally I found the service was overwhelmed and not that friendly. Nonetheless I’ll probably give this hotel another chance when/if life reverts back to some kind of normality
Good rooms and hotel has a decent gym and pool
spha10uk Business - 12/09/2021 TripAdvisor review
Overall a good stay, there is a gym and pool which helps if you are away on business. Close proximity to where I was working and the room & breakfast were pretty good. Only reason I did not give it a 5 was due to issues related to check out. Both Check In and Check Out process could be improved.
Great family friendly hotel
Nb4 Families - 11/09/2021 Confirmed reviews ALL
Great price for a clean family room with all that you need. Polite friendly staff and a delicious breakfast with lots of choice.
Our most recent 20 reviews
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