Relaxing

Hotel was fine to stay at but the car parking fees are not clear. I had spoken to reception & had called previously to check about the car park. No mention of fees throughout. After we had checked out (No mention of car park fee) the other party we were with then got charged for parking. We questioned this as there had been no mention of this plus the fact we hadn’t been charged. The receptionist very helpfully told us we can either pay or not. To me I think the hotel don’t tell visitors so they can fine them using the cameras in the car park.

I spent two nights, with my daughter and my fiance, all the staff were professional and helpful could not have asked for better. Unfortunately we can't have breakfast on both days due to having to leave very early, however we had dinner it was very taste and well prepared. We would like to came back definitely

Room was too hot, air conditioning useless at cooling it down. Had to sleep with window open, with noise from the M4. Staff tried to find us a cooler room.

Staff was very wonderful and welcoming

Really enjoyed using the pool ( we booked this hotel partly as there was a pool) Staff were very friendly and helpful - includes reception and bar/ breakfast staff Hotel was clean and modern and beds comfortable

Thoroughly enjoyed our stay at Novotel Brentford. Nice location just outside central London, Beautiful pool and resteraunt. Would definitely recommend. Staff were welcoming and helpful.

We needed somewhere to stay for a couple of nights. We found the hotel OK and reasonable value, but with minor irritations.

I always book this hotel when in London. You have the most fantastic team around. Shout out to Alex, who is always fantastic whenever I stay.

Very comfortable

Battery in leisure centre ladies door was not working resulting in multiple trips to reception for new cards We love good coffee but Coffee absolutely rancid here maybe beans need to change brand/or machine

No complains with the rooms as they are the same size. After one night requested to pay extra to get to the executive floor and the front desk person mentioned that the rooms are available and booked. Was informed that to get the key the next day, however the next day the front desk told us nothing was book. So we requested again and the lady mentioned for us to have our breakfast and she will sort, however after we completed our breakfast the front desk forgot about it and only realized after we asked again. This is the first case. Next was my invoice, I had 2 booking where one is paid by my corporate card (20th to 26th Dec), I was in my office on the 28th and saw that my corporate card was charged and called the hotel to get my invoice electronically. It took me a total of 6 calls which was transferred between your reservation center and the front desk people, till i left my office and reach the hotel still i did not received my invoice. Between my calls and waiting for the simple email request, your front desk people who took my call keep on promising me that the email will be sent in "5 mins" , next call in "5mins Sir" your center also told me "why call us in this number we cannot help you as we only handle reservation and why do you just walk down to the front desk to request or just get a hard copy. Our team are busy so what can we do" this were told to me if i recall them correctly. Angrily told them that they are not helping. I only receive all the help when i reach the hotel and handled by Miss Antonio (hope the spelling is right) she is the only person that knows how to handle customers. The next morning 31st when I checked out, the guy who was handling my checked out was more interested in talking to someone on his earpiece instead of handling my check out, yes when he faces me he do not speak on the phone, but once he turns away he was just talking away. He was on the phone from the time i request for my check out till i left the hotel. I have also requested him to help post a small parcel via royal mail but I am not sure if he acted on it. These are some of the main complains I have.

Everything was brilliant - staff, food, pool, room you name it, it was on point. We will be back without a moments hesitation. Thank you so much to all the staff who looked after us so well and made this a fabulous stay.

Everything was perfect.location was great.staff is very friendly and room was nice and clean. Enjoyed swimming and sauna . Best thing was parking space which is usually not possible in london. Absolutely amazing stay

The Showerhead fell on my head while I was getting a bath leavening me with a mark and swelling and pain on boxing couldn’t go out eney where !! Still waiting to here back from them !! What a bad experience