Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,294 reviews

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Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,294 reviews

Customer review rating 1.0/5

Jeremiah N. W. Business - Confirmed reviews ALL

Not a great experience compared to other times I've stayed at the hotel. Mattress was horrible and felt like you were sinking so poor nights sleep. Air condition didn't work and had to be brought a fan. TV had a permanent green tint making it unwatchable. Room service did a poor job and left a used towel on the bed after supposedly cleaning up.

Dear Jeremiah N. W., Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the discomfort you encountered with the mattress and the air conditioning issues. Additionally, I regret to hear about the state of the television and the oversight in housekeeping. Your comments are invaluable and will be taken into consideration as we continually strive to enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, M Abbas Novotel London Brentford

Customer review rating 5.0/5

Sean J. Couples - Confirmed reviews ALL

This hotel is really conveniently located to access London. A quick bus ride to South Ealing and Ealing Broadway tube stations allows us to get into central London super quick. Great location, great price, great facilities. Can’t fault it. Have stayed before, and will definitely stay again.

Dear Sean J., Thank you for your wonderful feedback regarding your recent stay at Novotel London Brentford. We are delighted to hear that our convenient location and facilities met your expectations and contributed to a great experience. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 4.5/5

Corinne C. Couples - Confirmed reviews ALL

We are big fans of a Novotel and they are our go to hotel. We loved the complimentary upgrade. The room was spacier, extremely clean as was the whole hotel, and location was perfect. Staff very friendly and helpful. We have stayed in 10+ Novotels and never had to pay a security deposit and it’s more hassle then needed really. No issue with having a card on file.

Dear Corinne C., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed the complimentary upgrade, found your room spacious and clean, and appreciated our team’s friendliness. We strive to provide our guests with a comfortable experience. Regarding the security deposit, we understand it can be seen as an inconvenience; however, it is a standard practice in our industry to ensure a smooth check-in process. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best regards, M Abbas Novotel London Brentford

Customer review rating 3.5/5

Aqua J. Solo - Confirmed reviews ALL

It wasn’t bad but It wasn’t the most enjoyable.. The room itself was clean and came with 2 bottles of water but you have to request a microwave and no one told me that until like 4 days into my stay. Also the carpet smell is horrible i highly suggest renovations to take up the carpets and put in hardwood flooring especially if animals are allowed in bc the carpet smells like so many different weird smells. Everything else was okay it’s not too far from everything but I prob wouldn’t stay again unless the smell was better. Also another plus is that the bar closes at 11. That’s really good.

Dear Aqua J., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room clean and appreciated the complimentary water. However, we regret to learn that the communication regarding the microwave was not as prompt as it should have been. We understand how important it is for our guests to have access to amenities when needed. Furthermore, we acknowledge your concerns regarding the carpet smell. While we strive to maintain a comfortable environment, we appreciate your suggestion regarding flooring improvements. Your input is valuable as we continuously seek to enhance our guest experience. It is also encouraging to know that you enjoyed the bar hours during your stay. We thank you again for your insights and hope to have the opportunity to serve you better in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Stephen C. Couples - Confirmed reviews ALL

Have stayed on numerous occasions, always excellent service and consistently high standard of accommodation.

Dear Stephen C., Thank you for your kind words and for your continued loyalty to Novotel London Brentford. We are delighted to hear that you consistently enjoy excellent service and high standards of accommodation during your stays. Your feedback is greatly appreciated. Kind Regards, S kaur Novotel London Brentford

Other web-users rate our hotel

  • 620 reviews 7.8/10 Location
  • 1,260 reviews 7.6/10 Room
  • 1,274 reviews 8.1/10 Service
  • 19 reviews 5/10 WiFi
  • 639 reviews 8.6/10 Cleanliness
  • 454 reviews 8.6/10 Breakfast
  • 377 reviews 7.8/10 Pool
  • 11 reviews 3.8/10 Beach

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