Novotel London Brentford Hotel 4 stars

stayed overnight on business. place was clean and had no issues with the room or amenities

Great

This stay was exceptional with the soundproofing between rooms and the road making a perfectly undisturbed nights sleep. The staff were all helpful and extremely professional and polite. The breakfast was delicious and reflected a good variety of items for different tastes. The amenities included at the hotel including the gym were well received.

- well sized rooms - good shower - nice food

Very good staff and decent hotel

I often stay in Brentford as I commute from weekly, Novotel reception is always very prompt and polite, they always accommodate any requests, breakfast standard is good. Only slight complaint would be the slightly limited range of in-room menu, as a lone female t. I often like to dine in my room and it is a bit of a limited choice, especially when staying regularly.

Very warm welcome, good breakfast, comfortable room and easy to park. Loved the express checkout - so simple!

Dear Novotel, Hereby, I file a official complaint against the hotel. This is the second time where I have come and used the hotel and received appalling service! On the arrival I went to the room and it was a used and not cleaned room on which I had to go back and get it changed. Then, when I was asleep the cleaner started knocking on my door very repetitively! I opened the door and she said ‘sorry, as per her records no one should have been in this room’. Please check and update your cleaners as some people pay £70 for hotel to sleep and not get disturbed instead they get waken up like this. Lastly, when ordering breakfast to room I tried 10 times to call via the room phone but no one had picked up and then used my personal phone to ring the actual reception so she can put me through to the kitchen. That is very unprofessional and paying nearly £30 for a breakfast and receiving this service disgusting. I request these matters to be looked and also cancel any memberships I have with you as I dont want to be associated with such hotels, this was my second chance to the hotel and you did not fulfil the expectations! I would like to have a follow up by end of next week on the actions the hotel will take! Kind regards Bicky W.

The hotel is well located near our London offices, and it is new and very nice hotel to stay at.

good food. "hollow" bed (right side of the double bed): could I please suggest if you could swap the mattress since not many people sleep on the left side of the bed near the bathroom glass. Clogged shower head: I did clean the plastic nozzles with a finger, easy to fix in your standard cleaning work. Rooms on the Highway side are noisy.

Frankly i have Always the same comments, I really feel at home and all the Novotel staff are doing the best as they can for making me happy!

We were impressed when we saw the building and that impression continued with our greeting at reception and our lovely room the staff were always happy and helpful and the service excellent we dined in delightful surroundings with a lovely comfortable ambiance with a varied menu of excellent food totally enjoyed our stay and will not hesitate to return many thanks Tim c. .

A very comfortable and well serviced room with attentive and friendly staff made our stay thoroughly enjoyable

Having been given a revisit because of a previous weak experience my family and I were completely satisfied with our stay.

Very nice and clean room.