Novotel London Brentford Hotel 4 stars

Overall okay. Staff in restaurant allowed noisy and disruptive behaviour by small children lacking parental control (running around screaming, throwing cushions etc). Dealt with by staff once I highlighted which resulted in me being verbally insulted by parents of said children.

Easy stay, nice clean room. No dressing table mirror in the suite though. Big disappointment after check out I logged into my bank account to discover I’d be charged circa £140 - an error but it took longer than it should to have been refunded.

Very good value hotel with very good breakfast and clean, comfortable rooms. Parking under the hotel is very convenient. Location is handy for Twickenham or Central London. Check in and out is easy and efficient.

great as always, very short trip to really enjoy the hotel facilities

Excellent service, food was amazing , only one problem, I have lost my brown shoes that I wore Saturday evening on the stay . To date I cannot find them.

Room was good, facilities ok, nice coffee, clean. However housekeepers did not follow "towel" rule as it was described in brochure. I hang out towel on a hanger to not change it, but housekeeping even though changed it. Overall stay was great, restaurant also and gym and swimming pool.

The check in experience was very quick and efficient. The rooms are clean and well presented and the staff friendly.

The staff were wonderful and although a late check in, very attentive and made the process very swift. Unfortunately though, the room just felt very ‘plasticy’ and poorly finished. The duvet was thin, furnishings a bit tired and despite my initial perceptions, it was a bit disappointing.

The washbasin was draining really slowly so I was given a different, upgraded room, which was really nice, except that the lock failed and I got locked out. Again, the problem was fixed straight away and with profuse apologies.

What a gem of a hotel, loved it. Great location, easy to drive to, plenty of parking under the hotel. Very friendly staff, superb swimming pool, great bar & the room was modern & clean. Easy walk from hotel there are traditional London pubs, McDonalds, Dominos & a Sainsburys Local too. Will defo be stopping here again.

This hotel is simply fantastic! The staff are great, especially Fabiola at the front desk. The room was A+. The place is incredibly clean, super modern, comfortable. They're really generous with 2 free water bottles, and free apples in the lounge. Really great! There's a Sainsbury's Local in their parking lot, which is easy if you want something extra. But the fact they are SO far from the South Ealing tube station and the South Ealing tube station is SO FAR from every museum in London (about an hour!), I would not choose to stay there again. But it is a TERRIFIC hotel in all other ways.

Staff always very helpful and pleasant

Stayed for a recent rugby match - perfect location and lovely hotel

Two night stay for business trip. Room was comfortable and clean. Staff were friendly.

Overall the experience was fine. It was a convenient location, clean, and had nice gym and restaurant facilities. The room was warm to sleep with limited ability to adjust the temperature. Also, my sink drained slowly and the mirror light did not work. The first was corrected by the 2nd or 3rd day though. The latter, I raised when I checked out since I only learned it SHOULD be let two days prior. I simply thought the bathroom lighting was just dark.