Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,259 reviews

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Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,259 reviews

Customer review rating 4.0/5

Michael H. Families - Confirmed reviews ALL

Friendly & informative welcome. Lovely rooms & decor. Very good staff.

Dear Michael H., Thank you for your kind feedback. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the welcoming service provided by our staff. Your compliments about our rooms and decor are greatly appreciated. We look forward to welcoming you back in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 3.0/5

Patricia A. Solo - Confirmed reviews ALL

I would just love for the room to be cleaned every day. This why I pay extra for high quality hotels 🫶 also staff discretion, avoid shouting and speaking loudly, listening to tijtok or similar during working hours without headphones. But the hotel is quite nice and organised.

Dear Patricia A., Thank you for your feedback regarding your recent stay. We appreciate your preference for daily housekeeping services and understand your concerns about staff conduct. We aim to maintain a high standard of service and will take your comments into consideration for future improvement Kind Regards, Simran Novotel London Brentford

Customer review rating 3.0/5

Nicholas C. V. Business - Confirmed reviews ALL

Cold room. Difficult to get someone to fix the issue.

Dear Nicholas C. V., Thank you for sharing your experience. I regret to hear about the discomfort you faced due to the room temperature and the challenges in reaching our team for assistance. Your feedback is valuable, and we will review our communication processes to enhance guest satisfaction. Best regards, S Kaur Novotel London Brentford

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

Loved the room layout/design and the friendly staff. Everything happened so smoothly. My complaints were only very minor - ie that in the booking note/special request wasnt read at all/ acknowledged (I had mentioned I was getting married and had asked about robes and didn't hear anything to do with them, not even a no or a fee) and the "saunarium" I felt would have been a lot better as either a sauna or a steam room.

Dear David S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated the room design and our friendly staff. We regret that your special request was not acknowledged, as we strive to ensure all guest preferences are met. Your feedback about the saunarium is also valued, and we will take it into consideration as we continually seek to enhance our facilities. We wish you all the best in your upcoming marriage and hope to welcome you back for another stay in the future. Best regards, M Abbas Novotel London Brentford

Customer review rating 5.0/5

Josef P. Business - Confirmed reviews ALL

very friendly and efficient staff,

Dear Josef P., Thank you for your positive feedback regarding our location and the efficiency of our staff. We are pleased to hear that you found our hotel convenient for your travels. Your kind words are greatly appreciated. Best regards, M Abbas Novotel London Brentford

Other web-users rate our hotel

  • 613 reviews 7.9/10 Location
  • 1,227 reviews 7.5/10 Room
  • 1,268 reviews 8.1/10 Service
  • 21 reviews 5.8/10 WiFi
  • 612 reviews 8.5/10 Cleanliness
  • 449 reviews 8.5/10 Breakfast
  • 360 reviews 7.5/10 Pool
  • 12 reviews 3.7/10 Beach

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