Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,384 reviews

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Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Book this hotel
Room 1

Superior twin rooms with two single beds deliver a blend of comfort and space. Catch up on work at the business desk using impressively quick Wi-Fi, then pop your laptop in the safe and head downstairs for drinks at the bar with your colleagues.

Max. number of persons
2
Area
From 24 / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 / 258 sq ft
  • Bedding 2 x Single bed(s)

Brentford Novotel's accessible superior rooms have a queen-size bed and plenty of space in which to turn a wheelchair, so they are ideal for guests with additional mobility needs. There's even a wheel-in shower with convenient grab rails for added safety.

Max. number of persons
2
Area
From 24 / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A superior room with a queen-sized bed and twin convertible sofa bed at our hotel in Brentford makes the ideal base for a family of four with easy access to Central London. Satellite TV will keep kids entertained while you catch up on work at the desk.

Max. number of persons
4
Area
From 24 / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Featuring quirky colours and Live N Dream bedding, an executive premium room with a queen-size bed is a high-tech hub for a blissful break. Expect HD Sky channels and Bose speakers, plus Nespresso coffee for tranquil moments between engagements in London.

Max. number of persons
2
Area
From 26 / 279 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Take your stay at our hotel in Brentford to the next level in a junior suite with a king-sized bed. Having spent the day exploring Kew Gardens, kick back and relax in your private living area with a mug of something hot or a glass of something chilled.

Max. number of persons
2
Area
From 43 / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 202 rooms
  • 10 rooms for people with reduced mobility
  • 202 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Video game area

Well-being

Indoor Heated Pool

  • Covered
  • On site

Fitness Centre

  • On site

Sports and leisure

Jogging track

  • On site

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Public
  • 4 parking spaces
  • Max Limited Height: 2 m / 6.55 ft

Services & equipment

  • Electric car recharging units 22 kVA

Hotel Car Park

Additional charge

GPS:51.491003, -0.302124

Parking information

  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Parking pricing: 15 GBP 15 GBP Per day

Services & equipment

  • Electric car recharging units 22 kVA

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Cooking style
International
Capacity
100
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Apple Pay
  • Contactless

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Whether you're in the mood for an exotic cocktail, an ice-cold beer or a glass of something sparkling, cool and colourful Gourmet Bar & Restaurant is the perfect place to relax with friends and family, or to catch up and network with work colleagues.

Nothing beats the aroma of fresh pastries in the morning. If a continental breakfast with fruit juice isn't quite enough, choose from hot and cold options at the extensive buffet. If you fancy a slower start, we'll happily deliver breakfast to your room.

After a day exploring the local area or talking shop with colleagues, a swim in the heated indoor pool is the ideal way to unwind. Enjoy soft lighting, comfortable hanging chairs and a soothing atmosphere, as well as decor evoking an aquarium.

Our hotel in West London has a modern and well-equipped fitness suite with running machines, static bikes, free weights and yoga mats. With the air conditioning washing over you and a water station for rehydration, you'll love an invigorating workout.

Turn your dream into reality at our wedding venue in West London. Our banqueting team will take care of all the details so that your most special day runs smoothly. Wow your guests in our Kew event space, then dance the night away after dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,384 reviews

Customer review rating 5.0/5

Danielle G. Friends - Confirmed reviews ALL

Dear Danielle G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly and helpful in navigating the local area. We look forward to welcoming you back in the future. Best regards, M Abbas Novotel London Brentford

Customer review rating 3.5/5

Ivah S. Couples - Confirmed reviews ALL

Dear Ivah S., Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and enjoyed the hospitality of our staff, particularly during breakfast. However, we regret that the cleanliness of your bathroom did not meet your expectations. We take these concerns seriously and will ensure that this matter is addressed with our housekeeping team to enhance our guests' experiences. Best regards, M Abbas Novotel London Brentford

Customer review rating 4.0/5

Claire H. Couples - Confirmed reviews ALL

Dear Claire H., Thank you for your positive feedback regarding the hotel's location, comfort, and breakfast offerings. We appreciate your kind words about our welcoming staff. We sincerely apologize for the inconvenience you encountered with the room keys and the bar's early closure on Saturday night. It is our policy to ensure a smooth experience for our guests, and your comments regarding the complimentary drink have been noted. While we strive to provide excellent service, we appreciate your understanding regarding these matters. Thank you once again for your review. We hope to welcome you back in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 4.5/5

Minna M. Families - Confirmed reviews ALL

Dear Minna M., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast, pool, and accommodations. We appreciate your comments regarding the distance to the Tube and will take them into consideration for future improvements. Best wishes, M Abbas Novotel London Brentford

Customer review rating 3.5/5

Fiona S. Families - Confirmed reviews ALL

Dear Fiona S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the comfort of the bed and the cleanliness of the dining area, which we take seriously. We also understand the concern regarding the glass wall in the bathroom and its impact on privacy and light. Your insights are valuable, and we will consider them as we strive to enhance our guest experience. Thank you once again for your input. We hope to welcome you back in the future. Best regards, S kaur Novotel London Brentford

Dear Tony B., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and our accommodations satisfactory. Your kind words serve as a great motivation for our team. Best regards, S kaur Novotel London Brentford

Customer review rating 4.0/5

Diane A. Families - Confirmed reviews ALL

Very pleased with our room. Sheets on one of the beds was badly stained which we only noticed in the morning as we arrived late. 2 mornings in a row towels were not replaced, and the coffee sachets were not replaced either. We had to go to reception to arrange towels, and were given the pool towels which were not as nice as the room towels. We had hoped to use the pool, but with the 2 hour pre book rule, it was impossible to know when we would be able to use it.

Dear Diane A., Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about the hotel and are pleased to hear you enjoyed your room. I sincerely apologize for the inconvenience regarding the stained sheets and the oversight in replenishing towels and coffee sachets. Our housekeeping team strives to maintain the highest standards, and your comments will be reviewed to ensure improvements. Regarding the pool, we understand that the reservation policy can be challenging, and we appreciate your understanding in this matter. Thank you once again for your valuable insights. We hope to welcome you back in the future for an even better experience. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Kenneth G. Solo - Confirmed reviews ALL

Easy reach of the G-Tech stadium. The restaurant food is pretty good, especially the duck dinner. Room spotless and the beds are really comfortable. Good shower bathroom. Exceptionally quiet given the proximity to the M4.

Dear Kenneth G., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you enjoyed our location, the quality of our food, and the comfort of our rooms. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, M Abbas Novotel London Brentford

Customer review rating 5.0/5

Danielle G. Friends - Confirmed reviews ALL

First time visiting the area, the reception staff were very helpful with giving us pointers to navigate the local area.

Dear Danielle G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly and helpful in navigating the local area. We look forward to welcoming you back in the future. Best regards, M Abbas Novotel London Brentford

Customer review rating 3.5/5

Ivah S. Couples - Confirmed reviews ALL

Location is good, takes about 10 minutes by bus to get into the town center where there’s lots of restaurants and shops. Staff was also welcome especially staff in the restaurant during breakfast. I stayed in the executive suite which was ok. Only thing I would say is that the bathroom needs a deep clean.

Dear Ivah S., Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and enjoyed the hospitality of our staff, particularly during breakfast. However, we regret that the cleanliness of your bathroom did not meet your expectations. We take these concerns seriously and will ensure that this matter is addressed with our housekeeping team to enhance our guests' experiences. Best regards, M Abbas Novotel London Brentford

Customer review rating 4.0/5

Claire H. Couples - Confirmed reviews ALL

Room was very comfortable. Breakfast was great with lots of choice. Staff were very welcoming. Few negatives that keys wouldn't work when we arrived and 3 times we had to go back to reception from the 5th floor to sort. We did get a free drink from the bar but only after we had asked, it wasn't offered for our trouble. Also we arrived back at the hotel before 11pm on a Saturday and the bar was completely shut.

Dear Claire H., Thank you for your positive feedback regarding the hotel's location, comfort, and breakfast offerings. We appreciate your kind words about our welcoming staff. We sincerely apologize for the inconvenience you encountered with the room keys and the bar's early closure on Saturday night. It is our policy to ensure a smooth experience for our guests, and your comments regarding the complimentary drink have been noted. While we strive to provide excellent service, we appreciate your understanding regarding these matters. Thank you once again for your review. We hope to welcome you back in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 4.5/5

Minna M. Families - Confirmed reviews ALL

We had a perfecy stay with you - great breakfast, pool, room. Only problem was the long walk to the Tube.

Dear Minna M., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast, pool, and accommodations. We appreciate your comments regarding the distance to the Tube and will take them into consideration for future improvements. Best wishes, M Abbas Novotel London Brentford

Customer review rating 3.5/5

Fiona S. Families - Confirmed reviews ALL

Bed a little on the hard side. Quite a few stains in the dinning area. But the biggest issue is the glass wall between the bathroom and the bedroom area. If sharing a room and someone uses the toilet at night, the whole wall lights up very bright right next to the bed and wakes you up and blinds you. Needs a curtain or a blind on the bedroom side for night time

Dear Fiona S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the comfort of the bed and the cleanliness of the dining area, which we take seriously. We also understand the concern regarding the glass wall in the bathroom and its impact on privacy and light. Your insights are valuable, and we will consider them as we strive to enhance our guest experience. Thank you once again for your input. We hope to welcome you back in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Mary C. F. Families - Confirmed reviews ALL

Clean,accessible

Dear Mary, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our hotel comfortable, clean, and accessible. Your kind words motivate our team to continue delivering exceptional service. Goodbye and best regards, Shivang N Novotel London Brentford

Customer review rating 4.5/5

Jade M. Families - Confirmed reviews ALL

Upon checking in the initial femals staff was not the most welcoming. The female staff who took over was friendly but spoke to fast. The pool facilities were great. The gym was good. Overall cleanliness impeccable. Shocked at the lack of toiletries. Seemed strange to have shampoo but no conditioner. Food was amazing but very expensive. Drinks were lovely but no bar tender until after 3pm was a shame.

Dear Jade M., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our pool facilities, gym, and the overall cleanliness of the hotel. We appreciate your comments about the staff interaction and will take this into consideration for future training. In terms of amenities, we apologize for the inconvenience regarding the toiletries provided. Additionally, we acknowledge your observation about the bar service timing, as well as the pricing of our food offerings. Your insights are valuable to us as we strive to enhance our guest experience. Best regards, S kaur Novotel London Brentford

Customer review rating 4.0/5

Tatiana C. Families - Confirmed reviews ALL

We stayed in Novotel as a family for two nights. Good location, 15 minutes walk from underground station. We really enjoyed breakfast in Novotel, choice of hot, vegetarian, continental, just great. I was very impressed with choice of seeds and nuts. Bed was comfortable and nice soft pillows. However, in our room, the bathroom was in some places with mould, this why I gave 8 out of 10. Otherwise it's great place to stay. We definitely will stay in Novotel again.

Dear Tatiana C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast selection and found our staff to be friendly. It is gratifying to know that you appreciated the comfort of your bed and the convenient location of our hotel. However, I sincerely apologize for the issue you encountered in your bathroom. Cleanliness is a priority for us, and your comments will be addressed with our housekeeping team to ensure the highest standards are maintained. We look forward to welcoming you back to Novotel London Brentford in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 4.0/5

Jaspal P. Families - Confirmed reviews ALL

Downside, the lighting was not enough in the 'middle' of the room, only mood lights. Also, what's with the 'see through ' bathroom panel?? Very odd!

Dear Jaspal P., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found your stay comfortable. I appreciate your comments about the room lighting and bathroom design, and I will ensure they are considered for future improvements. Best regards, S kaur Novotel London Brentford

Customer review rating 0.5/5

Lakhbir L. Families - Confirmed reviews ALL

Front desk night manager absolute incompetent and Rude. Morning manager was also disorganized. Very stressful stay and ended up changing rooms 3 times. Would never stay at a Novotel Property again because of this experience.

Dear Lakhbir L., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the challenges you faced with our front desk staff and the issues with the corridor smell. Your experience is important to us, and we appreciate your comments. Kind Regards, S kaur Novotel London Brentford

Customer review rating 4.0/5

Sameena C. Families - Confirmed reviews ALL

Comfortable room & beds. Quiet location. 1 hour to central London

Dear Sameena C., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and enjoyed our quiet location. We look forward to welcoming you back for another pleasant experience in the future. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Adolphus C. J. Business - Confirmed reviews ALL

Very enjoyable.

Dear Adolphus C. J., Thank you for your kind words regarding our rooms and hospitality. We are delighted to hear that you had an enjoyable stay with us. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional service. Goodbye and best wishes, S kaur Novotel London Brentford

Customer review rating 5.0/5

Cowley M. Families - Confirmed reviews ALL

Friendly helpful staff soon as we arrived

Dear M. Cowley, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed your room. Your positive feedback is greatly appreciated. Goodbye, M Abbas Novotel London Brentford

Customer review rating 4.5/5

Gary H. Business - Confirmed reviews ALL

Very quick check in, clean and comfortable. Food is great and the hotel was not noisy.

Dear Gary H., Thank you for your positive feedback. We are delighted to hear that you enjoyed a relaxing stay, appreciated our efficient check-in process, and found the food to your liking. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, S kaur Novotel London Brentford

Customer review rating 5.0/5

Thomas N. Families - Confirmed reviews ALL

My family and I had fun experience it was mind relaxing after 2 weeks of none stop going, so to the staff members who help me and my family I thank you love it...

Dear Thomas N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you and your family found our hotel to be a relaxing environment after your busy schedule. Your appreciation for our staff will certainly be shared with the team. Goodbye and best wishes, M Abbas Novotel London Brentford

Customer review rating 5.0/5

Murilyn H. Families - Confirmed reviews ALL

Friendly reception with check in being really easy, the 12 o'clock check out is lovely, we did t feel rushed

Dear Murilyn H., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, friendly reception staff, and the relaxed check-out time. Your kind words motivate us to continue delivering excellent service. Goodbye and best wishes, S kaur Novotel London Brentford

Customer review rating 4.0/5

John M. Families - Confirmed reviews ALL

The Hotel suited our needs for location,space and amenities in the room. However the carpet was disgusting. The restaurant staff also need training as we never got what we asked for as well as other issues in the restaurant.

Dear John M., Thank you for your feedback regarding your recent stay. It is encouraging to hear that our location and room amenities met your expectations. However, I sincerely apologize for the cleanliness of the carpet and the service challenges you encountered in the restaurant. Your comments are valuable to us. Best regards, M Abbas Novotel London Brentford

Other web-users rate our hotel

  • 622 reviews 7.9/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,312 reviews 8.1/10 Service
  • 22 reviews 3.8/10 WiFi
  • 662 reviews 8.1/10 Cleanliness
  • 465 reviews 8.3/10 Breakfast
  • 378 reviews 7.9/10 Pool
  • 5 reviews 10/10 Sustainability

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