Our stay started very stressfully as there was no way of unloaded our bags and with two children under five we had a lot of stuff. The car park recommended was around a mile away so more than one trip was required by myself. Very disappointed this wasn't highlighted before we book as i would of looked elsewhere. Feel there should also be an age recommendation to stop young kids walking around at breakfast with hot drinks, i do realise this should sit with the parents but it was an accident waiting to happen. After we left my youngest left some toys in the draw and it has taken three days of calls and emails to finally get a response, in which the toys are no longer there!!!! Frustrating. Recommend the Cambridge Novotel, so much better than Reading. One good thing was they did decorate the room lovely for my daughters 5th Birthday and she loved the surprise.

The room was nice and clean. However, after using the swimming pool we could not get back into the room. The key card did not work, the maid also could not get in. We had to wait around for the maintenance man to unlock the door with a master key. Later on, despite the lack of warning, we were kicked out of the swimming pool. We were not told the pool times, nor were there any signs. The key card let us into the changing rooms so we assumed it was fine. The woman was very rude and shouted at us as if it was our fault. It was very unprofessional.

An annual trip to celebrate granddaughters birthday we all love it here.

Stayed one night - expensive as it was Ascot week !

Always welcomed very nicely. Room was as expected. Clean, comfy and quiet. It was quite warm and the air con didn’t seem quite able to keep up but didn’t make me uncomfortable.