Novotel Reading Centre Hotel 4 stars

Friendly, helpful staff. Spacious, clean room

Business trip made easy due to a very easy transition from car park to room.

Very enjoyable stay. Warm welcome on arrival. Room was very spacious and considering the location was very reasonably priced. Would definitely stay there again.

As an Accor Gold Member and used to great customer care - Novotel Reading didn't disappoint!! Super location in heart of Reading so lots of choice for evening eating/entertainment and with Legoland and Thorpe Park only 35mins drive away. The room was clean, the swimming pool was fantastic and the breakfast buffet was superb for me and my 2 boys (12yr and 14yr) - they loved the choice and the pancake maker machine. Best part of stay was the customer service. Breakfast room staff were super attentive, always ensuring we had all we needed. This is the important part.... parking is Reading is a challenge especially if like me you have a high sided vehicle > 2.1m. I had parked in the Cattle Market open air car park, only to be told by a very helpful local bus driver that there had been many break-ins in the last month, so I decided to move my vehicle however the only place I could find which had spaces and no height restriction in all of Reading was the Novotel but all spaces were taken. That's when the 2 amazing receptionists (one on each day of my stay) pulled out al the stops and managed to get me a space for both nights. Sadly I didn't get the name of the first receptionist (she was Italian) and her colleague also Italian was called Lorena, but I want to say a massive thank you to you both as you removed what could have been a real problem and kept my vehicle safe. So the hotel was superb and the staff could not have done more 5 star !!

Quick and efficient check in. Was given room request of higher floor away from lift, which was perfect, good view over Reading but very quiet. Room was very comfortable with plenty of space. Comfortable bed for a good night's sleep. All amenities were sealed in bags for extra protection. Bloothtooth connected speaker for own music was a welcome bonus. Breakfast was very well organised, with sealed continental items to pick and hot buffet served to your plate. A most enjoyable stay and good protection measures.

Check in was quick and easy, was told we need to pre book the pool but when we turned up it was crowded so it seemed pointless to book a session, steam room was closed and we weren’t made aware of this on check in, room was satisfactory but the bathroom was dated, staff were helpful and welcoming

Staff were friendly and hotel in a very convenient location. Hygiene could be better.

Very comfortable, great to be within walking distance of Reading station. Breakfast a bit limited but set us up for the day.

Very polite staff, good facilities

I enjoyed my stay, but I think it could be clearer - upon booking - that the car park is available for £18 for 24 hours, and not free. As I booked directly through the Accor website, I would have expected this to be made clear.

Great facilities and in the perfect location. The breakfast was extremely yummy and the staff were professional, helpful and very friendly. Highly recommend.

Short walk from the station (although Friar Street is now looking a little run down). Good swimming pool with booking system to manage numbers given Covid-19

I have stayed many times at the Novatel on business. Very helpful and friendly management and staff, great value for money and a super location

I had phoned before arrival to ask about parking- I was told parking could not be reserved/ The check in was off hand/ could not have cared less/ no parking/ no help with parking/ had had call directing us to a car park 10mins walk away- not ideal/ lifts not working/ not a great experience at all

Great hotel stay, especially in the circumstances, with a warm welcome and very friendly service throughout. How refreshing to find a hotel with deep baths, somewhere to unwind and relax comfortably, with the benefit of being able to watch the TV from it too.