Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating (ALL Rating) 3.7/5 104 reviews

Mercure  Doncaster Centre Danum Hotel - Image 1
Mercure  Doncaster Centre Danum Hotel - Image 2
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Description

Hotel extras

  • Prime City-Centre location.

  • Excellent transport links by road and rail.

  • The perfect base for doing business, shopping, dining and entertainment.

Our accommodation(s)

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
United Kingdom

GPS:53.522613, -1.133078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ANTHONYS

Dine at Anthony's Restaurant, serving an informal menu of British classics in a relaxed and welcoming setting, perfect after a day exploring the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  104 reviews

TripAdvisor Rating  3.6/5  548 reviews

Well located & good hotel

TripAdvisor rating 5.0/5

Neil_Brock TripAdvisor review

I stayed here with friends between Christmas and New Year. We had a very pleasant stay. Hotel was very clean and tidy. Staff were welcoming and helpful. Room was well kept and everything worked fine. The main town is only a short stroll away with plenty of shops, pubs & food place to pick from. Parking is the only issue as their car park is very small and it is charged at £15 per vehicle, per night but if you go out, your spot is not reserved!

Customer review rating 2.0/5

Brendan H. Families - Confirmed reviews ALL

While the size of the room was sufficient The following issues - The room was dusty, old cloth chairs and wooden wardrobes holds the dust - The bin had not been emptied - The grout in the bathroom floor has holes in it - There was a hole that was kicked in to the back of the bathroom door - the table at the entrance and tables around the back were covered in empty glasses no one was sitting at the tables Staff were nice, but for an accord hotel, spend some money refreshing it or sell it on.

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found the room size sufficient and that our staff were nice and welcoming. We sincerely apologise for the cleanliness and maintenance issues you experienced during your stay. Dust, an unemptied bin, damaged bathroom fittings, and the condition of the furniture and door are certainly not acceptable and fall short of the standards we aim to uphold. We’re also sorry for the untidy condition of the tables, which should have been cleared promptly. Your comments have been shared with our housekeeping and maintenance teams, as well as management, for immediate review and action. We appreciate your honest feedback, as it highlights areas where improvement and investment are clearly needed. Thank you again for bringing these matters to our attention. We regret that your stay did not meet expectations and hope we may have the opportunity to provide a much-improved experience in the future.

Customer review rating 4.5/5

Mark J. Families - Confirmed reviews ALL

We had a booking issue, in that the Accor ALL website would not allow us to book for two adults and a 14 year old in a room that is advertised for up to four adults. Weird. However, once we arrived every staff member was extremely friendly and were extremely helpful. On-site parking is very limited and it's a hike from a public car park. However, the location worked well for us because it was a short walk from Doncaster station where my wife and daughter arrived.

Thank you for taking the time to share your experience. We’re very pleased to hear that our staff were friendly and helpful during your stay. We apologise for the booking issue you encountered on the Accor ALL website. We understand how frustrating this must have been and will ensure this is flagged for review so future guests do not experience the same problem. We appreciate your feedback regarding parking and are glad that our central location worked well for your needs. Thank you again for your review, and we hope to welcome you back in the future.

No chance

TripAdvisor rating 1.0/5

978mickf TripAdvisor review

Avoid this place like the plague. A while back it closed it's doors to the general public and housed our foreign replacements. I went to book a room and was threatened with my life by numerous gentlemen who I pay tax to feed, clothe and house plus a few quid in their back pocket housed with his brand new super modern mobile phone. They've been moved on now into our communities and they're begging for our custom again. In summary, give it a miss. They made a decision against the will of the people.

Customer review rating 2.0/5

Jane B. Couples - Confirmed reviews ALL

The staff were lovely but the room was shabby with peeling paint on the carpet, stained curtains, holes in the bathroom door plus the bathroom bin hadn't been emptied. The TV rwmote didn't work properly so we could only watch random channels at an inadequate volume & there were minimal plug sockets. The noise from a nearby bar was horrendous, until gone 1am on a Monday night.

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Other web-users rate our hotel

  • 397 reviews 8.4/10 Location
  • 548 reviews 6.3/10 Room
  • 432 reviews 8.8/10 Service
  • 9 reviews 8.5/10 WiFi
  • 324 reviews 5.4/10 Comfort
  • 227 reviews 5.6/10 Cleanliness
  • 166 reviews 5/10 Breakfast
  • 126 reviews 3.7/10 Amenities

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