Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating 3.9/5 1,108 reviews

ALLSAFE approved hotel

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Mercure  Doncaster Centre Danum Hotel
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+ 8 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • 11 dedicated meeting rooms accommodating up to 350 guests

  • Anthony's Restaurant offers a choice of international meals

  • Wedding facilities capable of accommodating 280 guests

  • Nearby leisure facilities, including pool and more

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Leisure and activities
  • Pool (nearby) Paying
  • Fitness centre (nearby)
  • Massage (nearby) Paying
  • Golf (nearby) Paying
  • Tennis (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN doncaster
united kingdom

Tel: +441302342261

Fax: (+44)1302/329034

Check-in from 14h00

Check out up to 12h00

  • HIGH STREET :  DONCASTER

  • By plane

    ROBIN HOOD At 11.27km / 7 miles

  • By train

    DONCASTER At 1.61km / 1 miles

GPS :53.522613, -1.133078

Our accommodation(s)

All our bedrooms have been fully refurbished and offer all the latest facilities the modern traveller requires. WIFI, laptop safes, en-suite bathrooms with rain showers and 32" LED TVs. Our Privilege rooms offer all the great facilities as our standard rooms but are more spacious rooms and come with air-conditioning, 42" LED TVs, mini bars with complimentary items and more luxurious design features.

Our restaurants and bars

ANTHONYS

Type of cuisine: Other cooking style

Anthony's is a newly refurbished restaurant and bar offerring a modern all-day dining menu using locally sourced ingredients.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ANTHONYS

Adjoining Anthony's Restaurant, this intimate area offers a wide range of beverages from coffee's, speciality tea's, draught lagers, wines, bottles beers to coktails. A great place to meet.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 324

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Mercure Doncaster Centre Danum Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,108 reviews

tripadvisor

TripAdvisor Rating 3.5/5

496 reviews

Staff trying hard in difficult situation

Customer review rating 2.5/5

Graham T. Families - 20/07/2021 Confirmed reviews ALL

We chose this hotel for its Mercure brand and proximity to station. We slept and ate well and enjoyed our stay. Just about everything went wrong despite the efforts of manager Lucy and her very limited staff in post-COVID restart mode. Our room was not cleaned; TV, hot-water and air con all failed; check-in was chaotic despite my online advance check-in. Yet the staff stayed polite and fixed each problem. We left as friends planning to return!

Tired and tatty

Customer review rating 2.5/5

Denise Couples - 17/07/2021 Confirmed reviews ALL

First room was abysmal. No air con or even a fan. Windows could not have been left open because the room looked out on busy, noisy side street. Carpet dirty and worn. Fortunately got moved because TV did not work. Second room better with air con and in a slightly better state.

Wedding day x

Customer review rating 4.5/5

Lucy P. Couples - 17/07/2021 Confirmed reviews ALL

A few issues with lack of staff and some rooms being dirty but cannot fault anything else. Food was amazing, staff available were amazing, manager is amazing, would recommend to anyone.

Good stay

Customer review rating 5.0/5

D.m. Solo - 12/07/2021 Confirmed reviews ALL

Staff very polite and helpful, one downside tv in room not working due to no signal on some channels and fuzzyness on others.

Dear Dennis M., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.0/5

Sharon W. Families - 12/07/2021 Confirmed reviews ALL

Stayed overnight for a wedding reception. Well situated. Wasn't offered parking under the hotel, discovered later this existed. Room far too hot even with a fan which sounded like a plane in the room! Not enough complimentary soap or toilet roll for 3 people. Beds were clean and comfy, booked a privilege room to have 2 double beds. Table service at wedding was diabolical. Appeared to be one guy serving. Waited over 30 minutes for service, didn't know what a shandy was, didn't offer receipt, couldn't work card machine, the list goes on. Other staff appeared polite, helpful and competent. Breakfast was average although mushrooms were frazzled, 1 teaspoon of besns and had to be sent back for egg of some description, no preference was offered. Would not stay again and hesitant to stay at any Accor hotel after having to argue with Accor to honour my pre lockdown booking. The hotel manager, Andrea, saved the day on this, thank you.

Dear Sharon W., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Central

Customer review rating 4.0/5

Michael Solo - 09/07/2021 Confirmed reviews ALL

An enjoyable stay in a good location in Central Doncaster.

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff but hotel needs some investment badly

Customer review rating 2.5/5

Morpeth1970 Business - 07/07/2021 Confirmed reviews ALL

Staff at hotel were great. Breakfast was ok. However, other than the ground floor, the rest of the hotel looks very tired and needs some money spent on it badly - e.g. worn our carpet in corridors. My room would have looked good about 20 years ago but the furniture was old, the air con was hopeless, etc.

Dear David C., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.0/5

Helen Solo - 05/07/2021 Confirmed reviews ALL

Overall I was very impressed with the hotel. It was very comfortable and breakfast was excellent with good choice of both cooked and continental.

Dear Helen W., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 2.5/5

Susan Friends - 01/06/2021 Confirmed reviews ALL

Staff all seemed abit lost. No one in charge who knew the ropes . .

Dear Susan B., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located and we had a lovely stay at the hotel

Customer review rating 4.5/5

Den A. C. S. Couples - 31/05/2021 Confirmed reviews ALL

we had a lovely time at the hotel staff very friendly the only down side was we would preferred to have had the bed in the middle of the room and not by the wall on one side

Dear christopher s., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very poor experience

Customer review rating 0.5/5

Steven W. Couples - 24/05/2021 Confirmed reviews ALL

The hotel have tried to double invoice me for my stay, the staff when asked for directions or help getting a taxi were unhelpful, the room TV didn't work and the temperature in the room shower was scalding hot no matter were the control was set, which was extremely dangerous. None of the hand sanitiser stations worked. Would not stay here again.

Dear Steven W., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No hot water.

Customer review rating 1.0/5

Robert Business - 22/05/2021 Confirmed reviews ALL

Unfortunately there qas no hot water in my room. I asked reception and nothing got sorted.

Dear robert s., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Having investigated it seems that due to the low occupancy of the hotel the hot water system was not working as efficiently as expected; I sincerely apologise for this and can confirm that we have introduced additional measures to ensure this is addressed We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 4.0/5

Nicholas Families - 29/04/2021 Confirmed reviews ALL

Service was great

Customer review rating 5.0/5

Anonymous Business - 25/12/2020 Confirmed reviews ALL

Great stay and fantastic staff

Wonderful hospitality

Customer review rating 5.0/5

Sab Business - 23/12/2020 Confirmed reviews ALL

Easy to get to, well located. Room was clean and cosy. Each member of staff id come across in passing or who’d help me in numerous queries could not have been kinder or more helpful. An honest testimony to what made my stay so pleasant, thank you.

well located

Customer review rating 4.5/5

Kishor Couples - 12/12/2020 Confirmed reviews ALL

I stayed for almost a month. Despite the covid, I was provided with the best possible facilities. the staffs were very friendly, and the food was great as well

Good location for town shops and pubs and restaurants

Customer review rating 5.0/5

Mark J. Business - 18/09/2020 Confirmed reviews ALL

Cant say enough about the staff made my stay really enjoyable through the lock down. these guy are a credit to your organisation. I will defiantly re book this hotel again should i ever be in the Doncaster area. Please pass on my thanks to all the staff great bunch.

Great room

TripAdvisor rating 5.0/5

Lord_Whittaker Solo travel - 18/12/2019 TripAdvisor review

Went with the deluxe double Great room, almost a little suit Double bed and a pull out settee in a separate part of the room Staff are amazing too, nothing was to much trouble Right in the centre of to town

Tired

TripAdvisor rating 3.0/5

Eastendboyz Couples - 14/12/2019 TripAdvisor review

Although it’s had a refit and the beds are very comfortable it’s a very tired building. Room cleaning standards are questionable having found various items from previous guests. The in-room safes don’t work so I don’t understand why they’re there. Basically it needs completely gutting and redoing. However all things being what they are the staff are incredibly friendly and polite.

Shy FX & Tower

TripAdvisor rating 3.0/5

Alexdyer Couples - 10/12/2019 TripAdvisor review

Hey Hey is a cracking tune which was played by the DJ constantly throughout the night and morning which reverberated through room 308 until 4 am. I don't mind a bit of drum and base but when your my age you do need a bit of rest - luckily it was only one night. Apart from that the hotel was okay with all staff being pleasant enough - cooked breakfast was sufficient but only lukewarm - good spot for town with bars and restaurants a plenty but they do need to sort out the noise.

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