Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating (ALL Rating) 3.7/5 105 reviews

Mercure  Doncaster Centre Danum Hotel - Image 1
Mercure  Doncaster Centre Danum Hotel - Image 2
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Description

Hotel extras

  • Prime City-Centre location.

  • Excellent transport links by road and rail.

  • The perfect base for doing business, shopping, dining and entertainment.

Our accommodation(s)

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
United Kingdom

GPS:53.522613, -1.133078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ANTHONYS

Dine at Anthony's Restaurant, serving an informal menu of British classics in a relaxed and welcoming setting, perfect after a day exploring the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  105 reviews

Customer review rating 2.0/5

Brendan H. Families - Confirmed reviews ALL

While the size of the room was sufficient The following issues - The room was dusty, old cloth chairs and wooden wardrobes holds the dust - The bin had not been emptied - The grout in the bathroom floor has holes in it - There was a hole that was kicked in to the back of the bathroom door - the table at the entrance and tables around the back were covered in empty glasses no one was sitting at the tables Staff were nice, but for an accord hotel, spend some money refreshing it or sell it on.

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found the room size sufficient and that our staff were nice and welcoming. We sincerely apologise for the cleanliness and maintenance issues you experienced during your stay. Dust, an unemptied bin, damaged bathroom fittings, and the condition of the furniture and door are certainly not acceptable and fall short of the standards we aim to uphold. We’re also sorry for the untidy condition of the tables, which should have been cleared promptly. Your comments have been shared with our housekeeping and maintenance teams, as well as management, for immediate review and action. We appreciate your honest feedback, as it highlights areas where improvement and investment are clearly needed. Thank you again for bringing these matters to our attention. We regret that your stay did not meet expectations and hope we may have the opportunity to provide a much-improved experience in the future.

Customer review rating 4.5/5

Mark J. Families - Confirmed reviews ALL

We had a booking issue, in that the Accor ALL website would not allow us to book for two adults and a 14 year old in a room that is advertised for up to four adults. Weird. However, once we arrived every staff member was extremely friendly and were extremely helpful. On-site parking is very limited and it's a hike from a public car park. However, the location worked well for us because it was a short walk from Doncaster station where my wife and daughter arrived.

Thank you for taking the time to share your experience. We’re very pleased to hear that our staff were friendly and helpful during your stay. We apologise for the booking issue you encountered on the Accor ALL website. We understand how frustrating this must have been and will ensure this is flagged for review so future guests do not experience the same problem. We appreciate your feedback regarding parking and are glad that our central location worked well for your needs. Thank you again for your review, and we hope to welcome you back in the future.

Customer review rating 2.0/5

Jane B. Couples - Confirmed reviews ALL

The staff were lovely but the room was shabby with peeling paint on the carpet, stained curtains, holes in the bathroom door plus the bathroom bin hadn't been emptied. The TV rwmote didn't work properly so we could only watch random channels at an inadequate volume & there were minimal plug sockets. The noise from a nearby bar was horrendous, until gone 1am on a Monday night.

Customer review rating 2.5/5

Matthias N. Solo - Confirmed reviews ALL

Room and bathroom clean, bed comfortable, radiator did not work, noise from across the road until midnight, slamming doors inside the hotel until 4:00 in the morning. Breakfast a mixed blessing, no mushrooms, to serving spoons for the fruit, nothing to put the jam in, bread rolls either underbaked or not baked at all

Customer review rating 2.0/5

Paul C. Solo - Confirmed reviews ALL

The hotel itself is good the location is great The reception staff I would give a10 Very helpful restaurant very mediocre Luke warm breakfast would recommend going to Wetherspoon just round the corner 1/2 the place and the meal is hot

Other web-users rate our hotel

  • 407 reviews 8.2/10 Location
  • 557 reviews 6.2/10 Room
  • 436 reviews 8.6/10 Service
  • 9 reviews 8.5/10 WiFi
  • 325 reviews 5.4/10 Comfort
  • 235 reviews 5.6/10 Cleanliness
  • 168 reviews 5.1/10 Breakfast
  • 125 reviews 4/10 Amenities

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