Mercure Doncaster Centre Danum Hotel 3 stars

Very polite and friendly staff and a clean room

Staff were very friendly and despite COVID was a pleasant stay

good location and ideal for my needs. Good price for the deal

My family and I stayed at this hotel for a family wedding! I found our stay very pleasant and as I have 3 young children all the staff were very accommodating and helpful. I would like to mention 1 inparticul her name was Claire and she was a cleaner at the time of our stay! She went above and beyond for me and my family and I didnt get a chance to thank her for it! So if she sees this thank you :)

Bit disappointed with the bar having no bitter on for its guests

Helpful and friendly

Booking and check-in were fine. The room - 322 - wasn't. Notwithstanding the poor draining of the bathroom sink, the lack of hot water at midnight (after 3 minutes of running) and the inoperative 'shaver' light, the main problem was the noise. Not the other guests I hasten to add, but the lift. Even though this room did not back directly on to the liftshaft, every time the lift was called/used, the noise came through the room meaning sleep was very disjointed. Had the room been offered at a discounted rate with the note 'possible noise' then fair enough. But it wasn't - full price for a poor room and an awful nights sleep. Very unimpressed. If you get offered room 322, refuse it unless they offer at least a 50% discount or free breakfast.

Had a reunion here which went very well. The Saturday night room was well catered for and we were well looked after by your staff. The only downside was when we retired to the upstairs bar. Nobody seemed to be adequately trained to run the bar and as a result the drinks were poorly maintained (flat beer) lack of mixers. Otherwise it was a very enjoyable weekend.

Mostly ok. But noise from outside revellers went on into the early hours, probably 3am. After that I got some sleep but was awoken again at between 5am and 6am when a couple in a neighbouring room began fornicating enthusiastically, her yelping indicated that she was having a great time and I'm pleased she enjoyed her stay in your hotel, but it meant that my night's sleep only lasted around 3 hours. I got out of bed, put the kettle and tv on, shower etc to use the time productively and cover the noise. Earplugs were provided in the room but are too uncomfortable to have in when sleeping. If the noise from outside cannot be helped, I think the noise from fornicating guests in neighbouring rooms is an easy fix - soundproof the walls better and doors too.

I had a lot of issues regarding the food which I took up with the manager and got resolved . The rooms could do with a little TLC as the wardrobe doors in my room are hanging off and I know I have not complained about this but I feel a few little finishing touches regarding TLC would go a long way

Allocated Room 310 on the top floor of the hotel. As it was Valentines Weekend we decided to pay a bit more for a Privilege Room. First impressions were okay with 2 double beds, although this made the room quite cluttered with a free standing wardrobe, chair and dressing table. Fridge contained a can of coke, 2 bottles of water and a small carton of fresh juice and a Nespresso machine was also provided with pods. Decided to have a shower prior to going out for dinner and after messing around with the temperature controls for a bit I finally got to stand under it. Describing it as a rainfall shower was actually doing the rain outside a dis-service as it was more like being stood beneath a watering can. The pressure was pathetic but I persevered and finally managed to get the lather off me. After a good night out in Doncaster we made it back to our room at around 12:30am and, despite being on the 3rd floor of the hotel, found ourselves in the middle of the club downstairs. Or at least it sounded like we were there. We've stayed in this hotel previously and had a room at the front overlooking the taxi rank and that was no problem at all in terms of late night noise. I can normally sleep through anything, especially after a few drinks. An hour later I gave up and went to Reception, not to complain as I know the noise was coming from a different building, but to request a different room with less noise. The only room available for the 2 nights that we were staying was a Standard Room but at least it was facing inwards, which we took and, despite it being almost 2am, packed our things and relocated. Being in a Standard Room deprived us not only of the fridge, drinks and safe but also of air-conditioning and the superior features of a Privilege Room. The windows of the room were frosted, making it claustrophobic and would only open around 10 degrees, although this was sufficient to see the remnants of a rotting pigeon on the roof opposite. The staff were fine throughout our stay but the disturbance caused by the noise below makes it very unlikely that we will choose to stay in this hotel again.

When P. presented himself at reception there was confusion about the booking, which I had booked in my own name and card, resulting with MR Hunnigale leaving and booking into the Premier Inn. I have been billed for that stay and been refused a refund. I am of course dissatisfied with this interaction. Ian B..

Went with the deluxe double Great room, almost a little suit Double bed and a pull out settee in a separate part of the room Staff are amazing too, nothing was to much trouble Right in the centre of to town

Although it’s had a refit and the beds are very comfortable it’s a very tired building. Room cleaning standards are questionable having found various items from previous guests. The in-room safes don’t work so I don’t understand why they’re there. Basically it needs completely gutting and redoing. However all things being what they are the staff are incredibly friendly and polite.

Hey Hey is a cracking tune which was played by the DJ constantly throughout the night and morning which reverberated through room 308 until 4 am. I don't mind a bit of drum and base but when your my age you do need a bit of rest - luckily it was only one night. Apart from that the hotel was okay with all staff being pleasant enough - cooked breakfast was sufficient but only lukewarm - good spot for town with bars and restaurants a plenty but they do need to sort out the noise.