Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 50 reviews

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Mercure Doncaster Centre Danum Hotel - Image 1
Mercure Doncaster Centre Danum Hotel - Image 2
Mercure Doncaster Centre Danum Hotel - Image 3
Mercure Doncaster Centre Danum Hotel - Image 4
High Street, DN11DN DONCASTER, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Anthony's Restaurant offers a choice of local dishes

  • Nearby leisure facilities, including pool and more

Our accommodation(s)

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
United Kingdom

GPS:53.522613, -1.133078

Telephone
Fax +44 1302 329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ANTHONYS

Anthony is a newly refurbished restaurant and bar offering a modern all-day dining menu using locally sourced ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  50 reviews

TripAdvisor Rating  3.5/5  532 reviews

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The front desk staff were very helpful the room was clean but the bed was not comfortable.

Dear Salma, We are sorry to hear that the bed wasn't comfortable. Your comments are valuable, and we will strive to make improvements in this area when we are next choosing bedding. We are glad to hear that the front desk staff were helpful and that the room was clean. Thank you for your feedback and we hope you consider Mercure in future! Kind Regards Lucy, Front of House Manager

Shocking

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Whilst the welcome by staff was encouraging there were no other positives to report. The building was in a sorry state, with much wear and tear to soft furnishings. There were plaster cracks throughout the hotel and in my room. The bathroom door and been subjected to damage likened to a fist punch in the middle of it. In general there was a sense of uncleanliness throughout the hotel with carpeting worn. The breakfast was limited, poorly cooked and cold.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. While we're pleased that the welcome from our staff was positive, we sincerely apologize for the condition of the building and the issues you encountered in your room. This is certainly not the standard we aim to provide. Your comments regarding the soft furnishings, plaster cracks, and bathroom door have been noted, and we will address these maintenance concerns as a priority. We also regret that the breakfast fell short of your expectations, and we will review our offerings to ensure a higher standard of quality and freshness. Please know that your feedback is valuable, and we will work hard to improve these areas to provide a more enjoyable stay for future guests. We hope to have the opportunity to welcome you back for a more pleasant experience. Kind Regards Lucy, Front of House Manager

It was an OK stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Very noisy rooms. Not the cleanness expected from a 4* mercure hotel. But most of the staff were friendly and service minded. Warm room (which I found nice always being cold). But it was overall OK. No fresh air except for 1 window that I couldn't fully open but opened up to a very dirty inside area (between walls/2 buildings).

Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team’s friendliness and service stood out during your stay, as well as your appreciation for the warmth of the room. However, I am truly sorry to learn that your experience did not fully meet expectations. Please accept our sincerest apologies for the noise disturbances and the cleanliness issues you encountered. These are not reflective of the high standards we strive to uphold, and I will ensure your comments are shared with our housekeeping and maintenance teams for immediate review and improvement. Regarding the window and air circulation, I understand how frustrating this must have been. We are continuously looking for ways to enhance our facilities and guest comfort, and your feedback helps us prioritize necessary updates. Thank you again for sharing your thoughts. Should you choose to stay with us in the future, we would love the opportunity to provide you with the seamless and enjoyable experience you deserve. Kind Regards Lucy Front of House Manager

Good stay

Customer review rating 5.0/5

Ross Solo - Confirmed reviews ALL

Lovely hotel. Good location Very pleasant and helpful staff

Dear Ross B., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy Front of House Manager

Amazing

TripAdvisor rating 5.0/5

Philip J TripAdvisor review

Amazing hotel came here for a 2 night stay for anniversary Lesley the house keeper was amazing couldn’t do enough for me and my partner. Front of house staff were also very accommodating. We are definitely coming back. We had rose petals on the bed. Room as also very clean and tidy. Couldn’t ask for a better stay

Dear PJ, Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that you chose us for your anniversary celebration and that your stay was everything you’d hoped for. Lesley and our front desk team will be so pleased to know they could make your experience extra special. We’re delighted you enjoyed the rose petals and the clean, cozy room setup. It’s always our goal to create memorable experiences for our guests, especially on such meaningful occasions. We can’t wait to welcome you back for another perfect stay. Thank you once again for your kind words, and we look forward to celebrating many more special moments with you both! Warm regards,

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Other web-users rate our hotel

  • 193 reviews 8.5/10 Location
  • 261 reviews 7.1/10 Room
  • 221 reviews 9/10 Service
  • 6 reviews 5.6/10 WiFi
  • 111 reviews 5.3/10 Cleanliness
  • 88 reviews 5.9/10 Breakfast
  • 63 reviews 3.1/10 Amenities
  • 43 reviews 4.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.