Overall great experience staff so friendly and helpful the only thing I think could be improved was the shower in our room was complicated and awkward

Enjoyable and value for money.

Good location for me. Friendly staff. Bathroom very clean but carpet not hoovered. I arrived after dark and went straight to the theatre so only noticed the proper extent of dirt in daylight. Glitter, tissues, crumbs...not very nice. Would have reported it in the morning but no one on reception. Also separate swith for bedside lights not working so had to have either all lights on or none.

Overall, a nice hotel to hold our reunion in. All areas kept clean. A good breakfast. Staff were all very pleasant. However the selection of drinks at the bar was poor. I feel that one real ale, one cider and one lager on draught should always be available.

The hotel is tired, yes‍♀️ But I had clean bedding and towels, plenty of hot water, tea & coffee in the room & a comfy bed. Also, every member of staff was friendly, helpful and enjoying their job. For me, that’s all I need.

An overnight stay for an RAF reunion.

Friendly staff good good bit over priced for drinks when there is local pubs next to hotel selling drinks a lot cheaper

We came to the Rocky horror night and stayed over great value night and all the staff were lovely and friendly

Stayed 2 nights and was very impressed with the staff the service we received and the room. Breakfast and evening meal was excellent good potions served hot and very tasty. No faults and we would certainly return again.

From start to finish it was an absolute waste of time and money. At first we given room 318 which has a wall full of black mould, completely inhabitable and extremely unsafe, would absolutely not pass a health and safety inspection!! When asked if we could change rooms the staff seemed annoyed we were distracting them for doing nothing, no apology, not a care in the world, no emotion or personality. The food is microwave ping food, absolutely rubbish. All tinned goods. At dinner, half the items on the menu were not available, including all of the desserts apart from ice cream. I asked about allergens due to my nut allergy and the waiter couldn’t provide any information or an allergen book. All restaurants legally have to keep these. Where is yours???? At breakfast we asked if we could have fried eggs, to which we were told they would have to check the chef is able to do so. What chef can’t fry an egg?! Sausages were cheap produce with no flavour, crossiants were old and stale, juice was so iced up it was basically water. Not what you expect for a chain with a usually good reputation. Not usually one to complain or leave reviews but this was an absolutely horrible stay, will avoid all Mercure’s in future.

Hotel was ok a little run down Rooms were comfortable The heating and hot water requires attention Overall I would stay again

Very happy with service from booking in to leaving. The food was plentiful well presented and very enjoyable. Staff really friendly

We stayed on a Wowcher deal: I called Tuesday to say we wouldn’t be arriving for the first night, and whilst this message was not passed on the receptionist on duty quickly sorted it on arrival a day late. Staff were friendly and helpful. The rooms are tired and need updating, but the bathroom had been modernised and the whole place was clean and tidy. Could do with being able to control temperature within the room, especially as we couldn’t open the window (due to noise outside) and it was very warm. We would stay again, except for the music coming from the club across the street. We couldn’t sleep until after 2 in the morning due to the music being so loud, with very little sound being shut out by the single glazing, and being able to feel the base in the bedroom. So whilst the hotel itself was good, and the staff were fab, we wouldn’t recommend the hotel to anyone who wants a good night sleep.

Found this hotel more than adequate for our stay. Very clean and staff we great.

Really nice hotel the staff are really friend