ibis Hull City Centre 2 stars

Customer review rating (ALL Rating) 4.3/5 986 reviews

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ibis Hull City Centre - Image 1
ibis Hull City Centre - Image 2
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Osbourne Street, Ferensway, HU1 2NL HULL, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Hotel amenities include free Wi-Fi and access to a computer

  • Central location, with plenty of nearby transport links

  • Pet-friendly hotel, with on-site facilities

  • Le Nautique Café offers snacks and drinks 24 hours a day

  • Hotel bar and Fogg's Restaurant serves a choice of international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Hull City Centre

Osbourne Street, Ferensway
HU1 2NL HULL
United Kingdom

GPS:53.742264, -0.344256

Telephone
Fax +44 1482 387510

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  986 reviews

TripAdvisor Rating  4.0/5  1,139 reviews

Good location

Customer review rating 5.0/5

Wendy Couples - Confirmed reviews ALL

The staff were very helpful.

You get what you pay for

Customer review rating 2.5/5

Melting P. Couples - Confirmed reviews ALL

We stayed as we had planned a night out in Hull. The room is incredibly basic, the bathroom feels like a large aeroplane toilet. Having said that, the shower was powerful enough to wake me up in the morning, The toilet didn't flush properly however, took a lot of handle pushing. One of the reason we had booked was because the website mentioned air conditioning which on the hottest weekend in September - we needed, BUT IT DIDN'T work. We were offered one fan. The room was quite literally a 'sweat box'. We were not notified at check in that it wasn't working it is only because a kind cleaning lady mentioned to us. Given the temperature was in excess of 28 degrees, we feel we should have been notified prior to check in, offered at least a partial refund to re-book elsewhere if we wanted to. Although the room was 'clean' ( bar a stain on a pillow and duvet cover ) we were very unhappy with the lack of information regarding the air conditioning. When we asked about it, we were told they were awaiting parts to fix it - so they knew it was broken and still didn't mention it at check in. Luckily we stayed out late enough that all we needed to do was sleep and shower the next day, but we will not be returning.

Dear Stephanie H., Thank you for taking the time to tell us about your experience at the ibis Hull City Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Please be aware we do not have air conditioning in the bedrooms at Ibis Hull, the system we have is only a cooling system which only works when the temperature outside the building is above 21 degrees Celsius. Unfortunately on the hottest weekend this year a part had failed in the system causing a breakdown on the Saturday morning which was unable to be repaired by our maintenance engineer as we needed a specialist part. Kindly accept the full compensation of your stay in the form of a credit refund of £59.01 which will be issued to your account within the next 5 working days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Phil Woods General Manager

Very good

Customer review rating 5.0/5

Ba… Couples - Confirmed reviews ALL

Warm comfy staff very helpfull clise to all amenities perfect position enjoyed our stay

Well located

Customer review rating 4.0/5

Kevin Friends - Confirmed reviews ALL

Hotel is well located, good breakfast. Rooms now a little dated, Air cooling system is very poor, in hot Weather, the room was uncomfortably warm.

Staff fantastic

Customer review rating 4.5/5

Chudson Business - Confirmed reviews ALL

Although the room could onlybe described as adequate and what would expect for the room rate, the reception/bar staff went over and above to make our stay as comfortable as possible. Upon arrival the reception staff realised I had a disability and moved our room to the ground floor close to reception. The staff went out of their way to help, ordering me a taxi informing the taxi driver where to pick me up at a point making my walk as short as possible. One young lady even offered to carry my drink from the bar to where we were sitting to avoid any discomfort for me

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Other web-users rate our hotel

  • 902 reviews 9.4/10 Location
  • 1,283 reviews 6.5/10 Room
  • 1,191 reviews 9.4/10 Service
  • 23 reviews 7.7/10 WiFi
  • 750 reviews 5.4/10 Cleanliness
  • 394 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.