ibis Hull City Centre Hotel 2 stars

Stayed for one night after attending a concert at the Bonus Arena. Room was fine for a one night stay and breakfast the next morning set us up for the day ahead.

A lovely clean hotel. Central to city centre

We enjoyed our stay from the moment we arrived to leaving. Room very clean , bed was really comfy & bedding felt really luxurious. Nice to have a bar on site. Breakfast was really good. Loved the length of time breakfast was available so not a mad rush all at once fabulous.

Great location within range of city centre. Breakfast very dry, over cooked

Check in was perfect. On arrival at our room there was 2 bags of laundry at one side of the door and 2 empty glasses on the other side. They were still there when we checked out the next day. The room was very basic and not very clean. Stains on the carpet and the walls (very tired room). The worst was in the toilet, there was a second (spare) toilet roll on a holder, the side of the roll was facing upwards and had several stains on it, will leave to your imagination.

Positive friendly and amenable staff, very hot rooms.

Good location and great price

Well what can I say but I found staying in the Ibis very enjoyable. I’m a 70 year lady and that was the first time I had stayed in a hotel on my own. I felt very safe and all the staff would take time to talk with me making me feel welcome. My husband was in Hull Royal having a major operation and therefore I was worrying about him but all the staff asked about him and if I wanted to talk they would stop and listen. (Only if the weren’t too busy). The room and hotel were lovely and clean. The bedroom was basic but had everything you need for a stay. The breakfast was very good. Buffet style and there was a really good choice for all tastes. The hotel is located near all amenities and easily reachable to both shopping centres and local attractions. I would definitely recommend the Ibis.

My room was clean and tidy and the bed was comfortable. Trying to watch television was less comfortable: I either had to sit/lay on the bed or sit in an uncomfortable large plastic chair. As I was there for only one night, I was not going anywhere else in the city and I would have liked to be more comfortable in the room. Relating to the rest of the stay: whilst the room was clean and tidy, the corridor was very dull and the carpet was rather scruffy, not through lack of cleaning more through long term usage. The staff are all very pleasant and helpful and the food was good in the restaurant, although I would have liked a little more vegetarian choice. The ceiling of the restaurant was damaged near the window area, causing a chilly draught. In one area there was a hole and nearby what appeared to be a loose wooden board in the ceiling which was not fully attached and could have proved a health and safety problem had it fallen. I simply moved to another table where The draught was not a problem. Generally there were other points where maintenance needed general tidying. I do reiterate that I had no problem with staff who are to be complimented on providing a really good service to the customers. I noticed that they were particularly helpful to guests who needed extra help. I think that, maybe the fabric of the building is possibly the main problem.

Hotel was easy to locate, clean and spacious room. Our visit to Hull was to go horse racing in Beverley, train station was a 5mins walk from our hotel and Beverley was just a 15min train journey.

Will definitely stay here again. Staff so helpful and couldn't do enough for us. So many bad reviews and I honestly can't understand why! The rooms are basic but you have everything you need. Try it!

The condition of the hotel is not worth the price. Also there was not shampoo in my bathroom.

basically an enjoyable stay. just one slight criticism,the bacon was a bit hard.

The hotel is in a good location, the reception and bar area is fine. However the room was awful. The carpet is ancient and looked filthy, I chose to keep my shoes on the whole time. The room was in desperate need of an upgrade. The only positives were the bed was ok as was the shower. The accommodation was far from cheap so please reinvest and upgrade the rooms!

Lovely big towels. Excellent shower. Well sited for train station and walk into town. Although clean and tidy room was a little 'tired' with cracks on the window bench. Otherwise up to the usual friendly and efficient service I expect from Ibis.