ibis Hull City Centre 2 stars

Customer review rating (ALL Rating) 4.3/5 732 reviews

Best price
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ibis Hull City Centre - Image 1
ibis Hull City Centre - Image 2
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Osbourne Street, Ferensway, HU1 2NL HULL, United Kingdom

Description

Hotel extras

  • Hotel amenities include free Wi-Fi and access to a computer

  • Central location, with plenty of nearby transport links

  • Pet-friendly hotel, with on-site facilities

  • Le Nautique Café offers snacks and drinks 24 hours a day

  • Hotel bar and Fogg's Restaurant serves a choice of international cuisine

Our accommodation(s)

Hotel location

ibis Hull City Centre

Osbourne Street, Ferensway
HU1 2NL HULL
United Kingdom

GPS:53.742264, -0.344256

Telephone
Fax +44 1482 387510

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  732 reviews

TripAdvisor Rating  4.0/5  1,168 reviews

Certificate of excellence 2024

Excellent stay

Customer review rating 5.0/5

Linnyc Friends - Confirmed reviews ALL

Excellent location, so comfortable, the best shower pods.

Another good stay

Customer review rating 5.0/5

Phil Solo - Confirmed reviews ALL

Great value, good location in Hull near the station and town centre. Pleasant helpful staff. Good breakfast.

Grumpy service together with poor noisy room…

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I have resided at the Ibis Hull about once every two months for the past three to four years, yet now, I believe the time may have come to find another place to stay in Hull which is a shame given the hotel’s fabulous location in the heart of the city centre and closeness to the railway station. The customer service and hospitality has become extremely lacklustre and grumpy at best during my last couple of residences at this Ibis Hotel; the team have lost interest in the guest, you are lucky if you get a ‘hello’ or ‘welcome’ on arrival and for the rest of the time the team hide away in the back office and cannot wait to get back to escape rather than assisting guests etc.. To be frank, the hotel teams courtesy levels are at an all time low and bordering on being impolite. As for the rooms, they are worn out given the constant wear and tear by guests over the years without any investment to renew the décor or update the hotel amenities (except the TV’s). The carpet/floor covering throughout the hotel are disgusting in places, stained and definitely clapped out. Sitting at the room shelf which doubled as the desk was far from comfortable to work at, given the non padded chair you are given to sit in but more so because of gusts of cold air coming through the ill fitting window above the desk (which the staff informed me would be the case throughout the hotel). The room’s pathetic and ancient heating system could not cope with the cold night, so I endured a chilly stay whilst in the room. Noise was a constant issue both from the main road outside and from guests in the corridors and from adjacent room through the thin dividing walls. The shower pressure was so weak I could hardly get the shampoo out of my hair. I skipped breakfast due to being so tired from the lack of sleep given the noise and cold room. I will think again before staying here once again and urge other potential guest to do so as well.

Dear Mr W., Thank you for taking the time to tell us about your experience at the ibis Hull City Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of £39.60 which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Kind Regards Phil Woods General Manager

Grumpy service together with poor noisy room…

TripAdvisor rating 2.0/5

watson-marsh-uk TripAdvisor review

I have resided at the Ibis Hull about once every two months for the past three to four years, yet now, I believe the time may have come to find another place to stay in Hull which is a shame given the hotel’s fabulous location in the heart of the city centre and closeness to the railway station. The customer service and hospitality has become extremely lacklustre and grumpy at best during my last couple of residences at this Ibis Hotel; the team have lost interest in the guest, you are lucky if you get a ‘hello’ or ‘welcome’ on arrival and for the rest of the time the team hide away in the back office and cannot wait to get back to escape rather than assisting guests etc.. To be frank, the hotel team's courtesy levels are at an all-time low and bordering on being impolite. As for the rooms, they are worn out given the constant wear and tear by guests over the years without any investment to renew the décor or update the hotel amenities (except the TV’s). The carpet / floor covering throughout the hotel are disgusting in places, stained and definitely clapped out. Sitting at the room shelf which doubled as the desk was far from comfortable to work at, given the non padded chair you are given to sit in but more so because of gusts of cold air coming through the ill fitting window above the desk (which the staff informed me would be the case throughout the hotel). The room’s pathetic and ancient heating system could not cope with the cold night, so I endured a chilly stay whilst in the room. Noise was a constant issue both from the main road outside and from guests in the corridors and from adjacent room through the thin dividing walls. The shower pressure was so weak I could hardly get the shampoo out of my hair. I skipped breakfast due to being so tired from the lack of sleep given the noise and cold room. I will think again before staying here once again and urge other potential guest to do so as well.

Great nights sleep

TripAdvisor rating 5.0/5

A S TripAdvisor review

I stayed one night as had to catch the early train to Manchester Airport the next morning. Got in bed, watched TV and slept without disturbance 9pm. Woke to find a security guard on duty with the night staff. at reception. The staff were okay, not too friendly. The room was clean, the bed comfortable, the shower and toilet in a separate compartment, the heating worked and was adjustable. A quiet night. Well done Ibis; if only all your hotels were this good. Convenience for the transport links and shopping, 5mins walk.

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Other web-users rate our hotel

  • 927 reviews 9.3/10 Location
  • 1,210 reviews 6.7/10 Room
  • 1,158 reviews 9.4/10 Service
  • 20 reviews 8.1/10 WiFi
  • 670 reviews 5.9/10 Cleanliness
  • 325 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.