ibis Hull City Centre Hotel 2 stars

A warm welcome on arrival

Usually the hotel is good, however the room was pretty grubby and in need of an upgrade. The walls and floor were dirty, the skirting cover was peeling away.

Great location and very near city centre

The hotel has a good location, but I think it is lower than the standard of a normal IBIS hotel. The staff were helpful, the food was nice and the bed was somehow comfy. However, there was a terrible smell from unknown source in the toilet although it looks clean. The furniture is very old as well as the poor fluffy carpets. I had a quick night due the far distance from my home to my work on that day, however, I don’t recommend it for a stay.

Well located hotel, reception and bar area are ok. Breakfast was good. Rooms are awful, bathrooms are like being in a caravan, absolutely everything is molded plastic Roomy shower though! Strange mould/spores growing on the bed side table. Wouldn’t stay here again

Lovely staff. Great location.

The hotel staff are wonderful ambassadors for not just the hotel but for the Ibis chain. All of them were friendly, customer focused, courteous and kind. I had quite a lot to do with Megan, Michelle and Adam who were outstanding with customer care. If I was looking for hospitality staff, I would "poach" the staff from your hotel

We stay in the Ibis Hull quite a few times each year and always find the staff friendly and helpful and the rooms clean, tidy and comfortable

The room wasn’t clean there was hairs in the shower, the floor was dirty and I didn’t want to stay

All ok thank you

Excellent stay at the Ibis Hull. There was a power cut at check in meaning that all the systems were down at 1100 at night! Staff all stayed on to literally search for rooms and get us to bed! Staff make this hotel; nothing too much trouble for them.

Overall we had a fine nights stay. The welcome from the front desk staff member was fantastic! Good well stocked bar with food service. Single lift to access all floors. Room was a fair size. Decor and fixtures were starting to look rather worn and tatty. Bedding was not the best with stains on. Bathroom pod was fine with a nice shower and complementary dispensable shower gel soap / shampoo. Luckily we were in a quiet section of the hotel so got a good sleep however I imagine some rooms can be very noisy after walking past a few in the corridor, sounded like the walls were very thin! Overall we had a perfectly okay stay and was fine for the budget price.

Very comfortable beds, clean room, lovely bathroom & shower. The breakfast was lovely and the woman who was on shift behind reception throughout our stay was nothing but helpful and kind!

Hi i had planned to stay on 16 February and mistakenly booked 16 March 2020. i arrived at the hotel on 16 February and realized my mistake after reception pointed it out to me. they did not want to cancel my 16 March booking. i had to pay again and stay on 16 Feb. i got hold of bookings.com to cancel booking, bear in mind it was still a month to go. They called the Ibis and the manger refused to cancel the booking that was prepaid. Bookings .com was willing to cancel. i find this lacks customer service. kind Regards Naliandra N.

Just visited the IBIS Hull for the 2nd time and I can honestly say these guys are punching well above there weight! I asked if they would mind putting some flowers I had delivered in to the room ready for our arrival, they not only put the flowers in to the room for me they phoned me on the morning of our visit to see if they could do anything else for me for our celebration to which I thanked them and answered no. However upon our arrival in the room they had left 2 complimentary mimi bottles of Prosecco on ice and sprinkled some love heart glitter around the base of the ice bucket and flowers vase that they had very kindly placed the flowers in. Nick the night manager was fantastic and could not do enough for us including booking me a taxi at 3.30am as I was going to watch the boxing. All in all a great stay and the service and hospitality for what would generally be described as a budget hotel is far and above that of some of the better hotels I have stayed at in the past. Well done Team Ibis Hull and thank you to you all.