Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,404 reviews

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Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,404 reviews

Customer review rating 4.5/5

Richard N. Families - Confirmed reviews ALL

Staff were welcoming and the hotel was very clean. Good location, with easy access to the city centre.

Dear Mr. N., Thank you for taking the time to share your feedback following your recent stay at Novotel Liverpool Paddington Village. We are delighted to hear that you had a relaxing stay with us and that you found our team welcoming, the hotel clean, and our location convenient for access to the city centre. Your kind comments are very much appreciated, especially your recognition of our cleanliness standards and team service. We also thank you for your constructive feedback regarding the website navigation and WiFi accessibility. Please be assured that your comments have been noted and will be shared with the relevant teams as we continuously work to improve our guest experience. Thank you once again for your loyalty as an ALL Silver member and for your recommendation. We very much look forward to welcoming you back again in the near future. Kind regards, Carmen Mendoza Front Office Novotel Liverpool Paddington Village

Customer review rating 3.5/5

Andrew B. Families - Confirmed reviews ALL

Slightly out of town, but easy uber or walk into centre. Very noisy location given proximity to hospital - frequent sirens etc. Not too much of a problem, but can startle initially. Thin layer of dust throughout the room. Crazy small bathroom with no space for your toiletries etc. WC also opposite a wall making it feel more cramped than it should be. Hairs and dirt in bed. Believe this to be where sheets laid on floor as bed being made. Floor obviously very dirty and in need of proper clean. Windows v dirty and in need to clean. Appreciate on “high rise” this is tricky, but it really lets the room down. Mediocre breakfast. Friendly welcoming staff who do their best to make up for the back of house and spacial deficiencies. Parking is in a public multi storey about 5 minute walk away. Believe it was about £17 a night after validation. Can get costly for short breaks. It was a “good value” price we paid, so can’t be too disappointed, but would try other hotels next time. It also lacked some of the “quality” we’ve enjoyed at multiple other Novotel locations - felt like a slightly nicer Ibis rather than a Novotel.

Customer review rating 5.0/5

Michael R. Families - Confirmed reviews ALL

My partner and I were staying here while I had a major abdominal operation at the nearby hospital. We didn't know how long we would need the room given the uncertainty surrounding the surgery, but the booking team organised a flexible rate and refunded the nights we didn't use. The reception desk was helpful and supportive to my family, the restaurant team happily served me dry toast in the restaurant as I was on a strict post-op diet. And the caring manner with which everyone treated us was incredibly helpful at a very anxious time for us. All the staff deserve great credit. Lastly, all the 'usual' things were perfect too. Lovely room, lovely hotel, clean, well equipped, delightful lobby area, relaxing and calm. We're very grateful and pleased that we chose Novotel Paddington Village.

Dear Mr. R., Thank you so much for sharing such a heartfelt and detailed review following your recent stay at Novotel Liverpool Paddington Village. We are truly honoured that you chose to stay with us during such an important and uncertain time, and we are incredibly pleased to know that our team was able to provide comfort, flexibility, and support to both you and your family. Your kind words about the care and understanding shown by our reception, reservations, and restaurant teams mean a great deal to us. It is especially touching to hear how our team helped ease what must have been a very anxious period for you. We are delighted that you recognised the young Spanish team member you mentioned — this is Carmen, and we will be sure to personally share your wonderful feedback with her. She will be incredibly proud to know she made such a positive difference to your experience. We are also pleased that you found all aspects of your stay, from the room and cleanliness to the overall atmosphere of the hotel, to be comfortable and relaxing. On behalf of the entire team, we wish you a smooth and full recovery. Thank you again for your trust and kind recommendation — it truly means everything to us. We hope to have the opportunity to welcome you back under happier and more relaxed circumstances in the future. Kind regards, Melvin Thomas Front Office Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Julian M. Couples - Confirmed reviews ALL

Super fast check in, really clean and well appointed rooms and on the 10th floor we had an amazing view of the city.

Dear Mr. M., Thank you very much for sharing your fantastic feedback following your recent stay at Novotel Liverpool Paddington Village. We are delighted to hear that you had such an enjoyable experience with us, particularly highlighting the fast check-in process, the cleanliness and comfort of your room, and the stunning views from the 10th floor. It is always a pleasure to know that our guests are able to relax and fully enjoy all aspects of their stay. Your kind comments about our team, facilities, and overall value truly mean a great deal to us and serve as great encouragement for everyone here. Thank you once again for your recommendation. We very much look forward to welcoming you and your partner back again soon for another memorable stay. Kind regards, Carmen Mendoza Front Office Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Matthew L. Solo - Confirmed reviews ALL

I enjoyed the stay throughout. Nice clean room with air conditioning. The view from the windows was quite impressive. The common area has a nice bar and staff were generally nice and helpful.

Dear Matthew, Thank you very much for your kind review and for sharing your experience with us at Novotel Liverpool Paddington Village. We are delighted to hear that you had an enjoyable stay and that you appreciated our location, clean and comfortable rooms, and impressive views. It’s also great to know that you enjoyed our bar area and found the team generally nice and helpful — your feedback is very important to us. We truly appreciate your constructive comments regarding team service consistency, WiFi, and ease of access. These are valuable insights, and we will share them with the relevant teams as we continue working to improve our guest experience. Thank you once again for your recommendation and for choosing to stay with us. We hope to welcome you back again soon for an even better experience. Warm regards, Carmen Mendoza

Other web-users rate our hotel

  • 956 reviews 8.4/10 Location
  • 1,623 reviews 8.8/10 Room
  • 1,562 reviews 9.4/10 Service
  • 21 reviews 6.4/10 WiFi
  • 810 reviews 8.6/10 Comfort
  • 809 reviews 8.9/10 Cleanliness
  • 807 reviews 9.2/10 Breakfast
  • 465 reviews 9.8/10 Vibe

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