Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.8/5 1,843 reviews

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Novotel Liverpool Paddington Village - Image 1
Novotel Liverpool Paddington Village - Image 2
Novotel Liverpool Paddington Village - Image 3
Novotel Liverpool Paddington Village - Image 4
3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with 2 Single Beds

Photo out of - Executive Room with 2 Single Beds

Our Executive rooms are exclusively located on floors 11 to 15 and feature 2 single beds. Enjoy added extras including Coffee Pod Machine, additional luxury Rituals Toiletries in your en-suite bathroom with rain shower & business desk & chair.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Our minimum 25sqm rooms are perfect for families of up to 2 adults and 2 children with 1 king bed and 2 single trundle pull-out beds. Our family bathrooms have an essential bathtub with overhead Rain shower and feature complimentary Rituals Toiletries.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Our spacious minimum 25sqm Standard rooms feature one Super king bed and can accommodate up to two adults. Rooms have a modern bathrooms with rain shower and include complimentary Rituals toiletries.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Our spacious rooms are perfect for sharing friends or colleagues and feature 2 single beds. The modern bathroom has walk-in combi Rain & Flexible head shower and complimentary Rituals Toiletries.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Our 13 fully Accessible rooms feature 1 king bed and en-suite accessible bathroom with roll in rain shower, grab rails and emergency pull cords. The interconnecting twin bedded room next door can be booked at a discounted rate by calling Reservations.

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Perfect for the longer stay, our 39 Studio Apartments are a minimum 38sqm with 1 super king bed, 1 double sofa bed and an en-suite bathroom with Rain shower. The fully furnished kitchenette is equipped with combi Microwave Oven and Fridge Freezer.

Max. number of persons
4
Area
From 38 m² / 409 sq ft

Bedding

Double sofa bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 221 rooms
  • 17 rooms for people with reduced mobility
  • 29 family rooms
  • 13 connecting rooms
  • 221 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

5 Meeting rooms

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Fitness Suite

  • On site

Sports and leisure

Gym

  • On site
  • Near the property
  • Indoor parking
  • Public
  • 1,249 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 14.63 GBP 14.63 GBP

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 7 kVA

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

KENSINGTON RESTAURANT

Photo out of - KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Cooking style
International
Chef name
Kieran Maxwell
Capacity
150
Accessibility
Accessible service
3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom
Telephone +44 151 245 6688

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

At Kensington Bar on the first floor, you can enjoy a drink and relax in style. Choose from one of our many local Liverpool suppliers such as Love Lane Brewery and Lost Dock Rum or maybe treat yourself to one of our impressive Cocktails.

Enjoy a delicious breakfast at Novotel Liverpool Paddington Village with a fresh buffet of hot and cold options, from eggs and pastries to fruit and cereals-perfect fuel for a busy day in the city.

Our modern fitness suite features two Precor Treadmills, a Precor Cross-trainer, Peloton Bike, Precor Resistance Equipment and multiple free weights. Open 24 hours with towels and water provided.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,843 reviews

Customer review rating 4.0/5

Sheharyar H. K. Business - Confirmed reviews ALL

Dear Sheharyar H. K., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We apologize for the inconvenience caused by the fire alarm, however, it went off for a reason and is here to save our guests lives, so we appreciate your understanding and hope to welcome you back in the near future, Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Bernice M. Business - Confirmed reviews ALL

Dear Bernice, Thank you for your positive feedback regarding the comfort and excellence of your stay. We are delighted to hear that you enjoyed your experience at our hotel and appreciate your kind words. We look forward to welcoming you back soon, for another great stay with us. Cheers Amanda

Customer review rating 5.0/5

David D. Couples - Confirmed reviews ALL

Dear David, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is also gratifying to know that our restaurant and staff made a positive impression during your visit. Your kind words will certainly be shared with the team, as they continuously strive to provide an exceptional experience for our guests. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Matthew C. Couples - Confirmed reviews ALL

Dear Matthew, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our modern facilities and found our staff engaging. It is rewarding to know that you plan to return, and we look forward to welcoming you again in the future, for another great stay, Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Tracy I. Families - Confirmed reviews ALL

Dear Tracy, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient, your room comfortable, and enjoyed the breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the near future. Best regards, Amanda Novotel Liverpool Paddington Village

Dear Sheharyar H. K., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We apologize for the inconvenience caused by the fire alarm, however, it went off for a reason and is here to save our guests lives, so we appreciate your understanding and hope to welcome you back in the near future, Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Bernice M. Business - Confirmed reviews ALL

Excellent

Dear Bernice, Thank you for your positive feedback regarding the comfort and excellence of your stay. We are delighted to hear that you enjoyed your experience at our hotel and appreciate your kind words. We look forward to welcoming you back soon, for another great stay with us. Cheers Amanda

Customer review rating 5.0/5

David D. Couples - Confirmed reviews ALL

Hotel was perfectly situated near to the Royal hospital and a 15 minute walk to the city centre. The room was excellent,spacious and comfortable.The restaurant served lovely meals and breakfasts. All the staff from checking in and out,the table service,bar service to the cleaners top class friendly and helpful.

Dear David, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is also gratifying to know that our restaurant and staff made a positive impression during your visit. Your kind words will certainly be shared with the team, as they continuously strive to provide an exceptional experience for our guests. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Matthew C. Couples - Confirmed reviews ALL

Hotel was very new, modern and well looked after. Staff at check in and at bar straight after were very engaging - how it should be! Will stay again

Dear Matthew, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our modern facilities and found our staff engaging. It is rewarding to know that you plan to return, and we look forward to welcoming you again in the future, for another great stay, Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Tracy I. Families - Confirmed reviews ALL

The hotel is clean, our room exactly what we needed, spacious with a kitchenette. The breakfast was very nice.

Dear Tracy, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient, your room comfortable, and enjoyed the breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the near future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Milburn S. Families - Confirmed reviews ALL

Stayed on the 15th floor. Great views. Nice and cosy while the wind and rain ran amok Outside. Great quality room. Shame the tv was on the blink. Lovely bed. Slept well. Lots of choice of lighting to suit. Plenty of sockets. Great shower. Great experience.

Dear Milburn , Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the views from your room and found it cosy despite the weather. It is wonderful to know that you appreciated the quality of the room and the amenities provided. We apologize for the inconvenience you experienced with the television and will certainly look into this matter. We hope to welcome you back for another enjoyable stay. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Catherine G. Solo - Confirmed reviews ALL

Great staff, lovely room. Quiet at night. Brilliant breakfast.

Dear Catherine, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, particularly the quality of our staff, room, and breakfast. Your compliments are greatly appreciated, and we look forward to welcoming you back in the near future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Louise M. Couples - Confirmed reviews ALL

We always enjoy our stay but only let down is the chef who has got attitude & breakfast always disappoints especially for the costs of staying

Dear Louise, Thank you for your positive comments regarding our hotel and its location. We appreciate your feedback regarding breakfast and the service you experienced. Your insights are valuable as we continually strive to uphold our high standards. We hope to welcome you back for another enjoyable stay. Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Donna-louise P. Couples - Confirmed reviews ALL

Most of the staff were excellent & provided a very high standard, class of service. The room had everything we needed, including the largest, most comfortable bed we've slept in for years. The cleanliness of the room clean wasn't the best, as I found rubbish from the previous occupants, but the sheets and towels were spotless. The Aircon and views were great and the hotel facilities were brilliant, with a modern, classy feeling throughout. If you stay, you must visit the restaurant and bar. We would highly recommend staying here and would definitely stay there again.

Dear Donna-Louise, Thank you for your wonderful feedback regarding your recent stay at Novotel Liverpool Paddington Village. We are delighted to hear that you found our bed comfortable and enjoyed the quality of our food, as well as the overall ambiance of our hotel. We sincerely apologize for the oversight regarding cleanliness in your room. While we strive to maintain high standards for our accommodations, it appears we fell short in this instance. Your comments regarding the cleanliness will be shared with our housekeeping team for review. It is encouraging to know that our staff provided excellent service, and we appreciate your recommendation of our restaurant and bar. We look forward to welcoming you back for another stay in the future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Becky B. Families - Confirmed reviews ALL

Great hotel. Great staff - lovely experience

Dear Becky, Thank you for your kind words about your experience at our hotel. We are pleased to hear that you found our staff attentive and enjoyed your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Caroline G. Families - Confirmed reviews ALL

Great overnight stay & breakfast. Lovely hotel in a great location for our visit to Liverpool.

Dear Caroline, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and found your overnight stay and breakfast to be pleasant. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Simone B. Business - Confirmed reviews ALL

Great hotel, lovely building with facilities and amenities, staff on reception were super friendly and helpful

Dear Simone , Thank you for your wonderful feedback. We are delighted to hear that you found our beds comfortable and appreciated our facilities and our super friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 3.5/5

David W. Couples - Confirmed reviews ALL

I have a complaint about the quality of the wifi connection. I was watching a very exciting football match on my tablet, which was continously stopping and starting. Worst of all during a dramatic penalty shoot out, most of which I missed.

Dear David, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our rooms comfortable and appreciated the location and breakfast offerings. However, we sincerely regret that the Wi-Fi connection did not meet your expectations, especially during such an important moment while watching the football match. We understand how frustrating this can be and your comments will be noted for consideration in our ongoing efforts to enhance our services. Thank you once again for your valuable input. We hope to welcome you back in the future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Stuart S. Families - Confirmed reviews ALL

Very comfortable, clean rooms and public areas. Helpful, friendly staff.

Dear Stuart , Thank you for your kind words regarding your stay at Novotel Liverpool Paddington Village. We are delighted to hear that you found our accommodations comfortable and our staff friendly. We appreciate your feedback and hope to welcome you back soon. Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

El G. M. Families - Confirmed reviews ALL

All good room great. One think no luggage help at hotel

Dear El G. M., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed your room. We appreciate your comment about luggage assistance, and I will ensure that this feedback is noted for future consideration. Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Lisa B. Couples - Confirmed reviews ALL

The room was lovely and the breakfast sensational. Bonus points for the lovely reception staff

Dear Lisa , Thank you for your kind remarks regarding the location, cleanliness, and modernity of our hotel. We are delighted to hear that you enjoyed your room and found our breakfast exceptional, as well as appreciating our reception staff's service and we hope to welcome you back again soon, Cheers Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Jason E. Families - Confirmed reviews ALL

The hotel was comfortable, well equipped, smart, good value and staff were friendly and helpful.

Dear Jason , Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff friendly. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Praveen K. P. K. Solo - Confirmed reviews ALL

Always a great stay at Accor Group hotels. Staff were friendly (as always the Scouse people are very friendly). Bed and pillows were comfortable. AC controls seemed to be not working (temp & fan did seem to increase according to choice) however since it was Oct, it wasn't much of a big deal A big minus was the housekeeping services. Beds were made however, vacuuming was not done (dry leaves from day before were still visible on the carpet) and sadly the shower amenities (shower gel, lotion) was not replenished

Dear Praveen, Thank you for sharing your experience regarding your recent stay at Novotel Liverpool Paddington Village. We are pleased to hear that you found your stay comfortable and appreciated the friendliness of our staff. However, we regret to learn about the issues you encountered with the air conditioning and housekeeping services. Cleanliness and attention to detail are of utmost importance to us, and we will address your feedback regarding the vacuuming and replenishment of shower amenities with our team. Your comments are invaluable in helping us improve our services. Thank you once again for your feedback. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Sarah D. Business - Confirmed reviews ALL

Stayed for a conference Great location, comfortable room, good breakfast

Dear Sarah, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, particularly the comfortable room and breakfast, as well as our convenient location for your conference. We appreciate your kind words and hope to welcome you back soon. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 3.0/5

Stephen H. Families - Confirmed reviews ALL

Clean and modern hotel. Check in was disappointing with one one member of staff and a large queue building up, resulting in us missing our dinner reservation. It’s clear a lot of guests were attending the LFC game so no surprise that there was a lot of demand a couple of hours after final whistle. Maybe worth considering this as part of capacity planning/staffing. Room was immaculate, however aircon was appalling. Set to 22.7° and despite following the written instructions, the volume of air flow was so low, no temp change was apparent resulting in a poor nights sleep. Not great to advertise aircon available When the room temp can’t be changed.

Dear Stephen , Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be clean and modern, and that your room met your expectations in terms of cleanliness. However, we sincerely apologize for the inconvenience you experienced during check-in. We understand that a long wait can be frustrating, particularly during busy events such as the LFC game, and appreciate your suggestion regarding capacity planning. Additionally, we regret that the air conditioning did not function to your satisfaction, as a comfortable environment is a priority for us. Your comments about the airflow and temperature regulation have been duly noted. We did have a failure to the system on that evening , which effected a number of rooms. rest assured , this has now been fixed. We value your input as it helps us improve our services and guest experiences. Thank you once again for your feedback. Please reach out to me directly if you wish to return , and I will personally over see your booking runs smoothly next time. Best regards, Amanda Novotel Liverpool Paddington Village

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