Aparthotel Adagio London Stratford 4 stars

Customer review rating (ALL Rating) 4.6/5 775 reviews

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Description

Hotel extras

  • Just a five-minute walk from Stratford train station

  • Spacious fully equipped apartment & Designer lobby

  • Hotel amenities include free Wi-Fi

  • Easy access to central London by rail or tube

  • 20 min drive from London City airport

Our accommodation(s)

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Hotel location

Aparthotel Adagio London Stratford

42 Celebration Avenue
E20 1DB STRATFORD LONDON
United Kingdom

GPS:51.546225, -0.007886

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  775 reviews

Customer review rating 5.0/5

Eileen W. A. Families - Confirmed reviews ALL

We spent a total of 16 nights at this friendly hotel in London’s Stratford. The rooms were warm and comfortable with good amenities for cooking, a laundry in the basement is a welcome addition

Dear Eileen, Thank you so much for your wonderful review and for choosing to stay with us for such a long visit. We’re truly delighted to hear that you and your family had a comfortable and enjoyable stay. It’s great to know that you found the rooms warm and comfortable and that the cooking facilities and laundry room added to your convenience. We’re especially pleased that our friendly atmosphere made your time with us even more enjoyable. Thank you again for your kind recommendation. It was a pleasure having you with us, and we truly hope to welcome you back to Aparthotel Adagio London Stratford in the future. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Customer review rating 4.5/5

Adeola A. Couples - Confirmed reviews ALL

This is my second time at the hotel and I must say it was a good experience and a lovely stay especially the first time, friendly staff and good customer service. I will always recommend the hotel to friends though my last stay the people that checked me in almost made me regret booking the apartment, their customer service was disappointing and the room I was given was small but the bed, room and the environment is clean. I will visit again even though every time have visited the apartment have always come up with flu the very first night, may be there’s something am allergic to there but I will visit again to be sure.

Dear Adeola A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly during your time here. Your recommendations mean a great deal to us. However, I regret to learn that your check-in experience was not up to the standard we strive to maintain. Your comments regarding the size of the room and your concerns about potential allergies are noted, and we encourage our guests to reach out to our team for any specific requirements or preferences at the time of booking (pleas kindly note that all our apartment have the same size apart the accessible). We genuinely appreciate your loyalty and your willingness to return. Your health and comfort are important to us, and we hope your next visit will be more enjoyable. Thank you once again for your valuable insights. We look forward to welcoming you back in the future. Best regards, Frederic Le Bras General Manager

Customer review rating 4.0/5

Guy J. Business - Confirmed reviews ALL

The accommodation is very well priced for very good access to central London and more. My apartment was very clean and comfortable (I was a solo traveller). But there were some niggles - the landline phone didn't seem to work; several milk sachets were past there best before dates; there didn't seem to be awareness of my loyalty scheme status

Dear Guy, Thank you very much for taking the time to share your feedback with us. We’re really pleased to hear that you enjoyed the location, found the apartment clean and comfortable, and felt it was good value — that means a lot to the team. That said, I’m very sorry about the small issues you experienced during your stay. Please accept our apologies for the phone not working and for the out-of-date milk sachets — this is certainly not the standard we aim for. May I ask if you had the chance to let our reception team know about the phone during your stay? We usually carry out checks before selling our rooms and would have been happy to fix this for you straight away, but we’re sorry it was missed on this occasion. I’m also sorry that your loyalty status wasn’t properly recognised. We truly appreciate your loyalty, and we’ll make sure this is shared with the team so we can improve going forward. Thank you again for your honest comments — they genuinely help us get better. We hope to welcome you back again soon and provide you with an even smoother stay next time. Warm regards, Amal-Front Office Manager-Adagio London Stratford

Customer review rating 3.0/5

V D. Families - Confirmed reviews ALL

The overall experience was fine. However when we went up to the our initial room we had been given a disabled excess-able room. This is not what I had booked and the bathroom is completely different to the ones that were advertised when I booked the room. When I asked to move rooms I was told that that was the room that we had been assigned and that the hotel sees the rooms as the same. I feel they are not the same. I would not have booked the adagio if I had known I would be given that room. It also seemed strange that we had been given that room considering we had checked in online the day before and paid upfront. We did get our room changed. Which I appreciate the reception doing. But unfortunately when we went to the room there was no bedding for the sofa bed. This meant another trip down to reception. As housekeeping had finished for the day I was given the bedding and made the bed up myself. Not really what I expected to be doing at 8pm at night having booked and paid for the room.

Dear V D., Thank you for taking the time to share your feedback following your recent stay with us. I’m sorry to hear that parts of your experience did not meet your expectations. I would like to sincerely apologise for the initial room allocation. While accessible rooms are classified within the same room category in our system, we fully understand that the layout and bathroom facilities are different and may not be suitable for all guests. I appreciate you raising this at reception, and I’m pleased that the team were able to relocate you, but I regret that this was necessary in the first place. I’m also very sorry for the inconvenience you experienced with the sofa bed bedding. Having to return to reception and make up the bed yourself at 8pm is certainly not the level of service we aim to provide, particularly when you had checked in online and paid in advance. Please accept our apologies for this oversight and for the disruption it caused to your evening. Your comments have been shared with both the reception and housekeeping teams so that we can review our procedures and help prevent a similar situation in the future. We genuinely value your feedback, as it helps us improve the experience for our guests. Thank you again for bringing this to our attention, and I hope we have the opportunity to welcome you back under better circumstances. Best regards, Frederic Le Bras General Manager

Customer review rating 4.0/5

Andrew S. Solo - Confirmed reviews ALL

All well until stay was deemed ineligible for points and rewards nights. I wouldn't of stayed had this been made aware upon booking.

Dear Andrew S., Thank you for your feedback regarding your recent stay. We truly appreciate your positive remarks. We understand your disappointment concerning the points and rewards eligibility, and we apologize for the inconvenience caused. We always strive to provide clear and accurate information at the time of booking. As your reservation was made directly, you are indeed eligible to receive points. Unfortunately, due to a system glitch on the ALL platform, the points were not credited automatically. We will therefore add the points to your reservation manually. If the points have not been credited by mid-February, please do not hesitate to contact me directly at h9721-gm@adagio-city so I can follow up for you. Goodbye, Frederic Le Bras General Manager

Other web-users rate our hotel

  • 1,029 reviews 9.6/10 Location
  • 1,074 reviews 8.4/10 Room
  • 952 reviews 8.6/10 Service
  • 19 reviews 9.3/10 WiFi
  • 467 reviews 8.5/10 Cleanliness
  • 271 reviews 8.4/10 Amenities
  • 210 reviews 9.5/10 Vibe
  • 163 reviews 8.2/10 Breakfast

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