Dear Mr P., Thank you for taking the time to share your feedback. I’m very sorry that the bathroom sink issue took three days to resolve and that you had to explain it again to different members of our team. We also let you down when the complimentary breakfast offered to you was not communicated to the next shift. I understand why this stay was disappointing, particularly as you had enjoyed your previous visits. I’m sorry about the missing soap dispenser as well. We will review how maintenance issues and guest arrangements are recorded and handed over between shifts so that we follow through on what we promise. Please contact us directly by email so I can look into your stay further and speak with you personally. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Yvonne F., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff to be lovely. It is wonderful to know that your room provided you with the comfort you desired. Goodbye, Frederic Le Bras General Manager

亲爱的胡金瑞， 感谢您对我们位置和前台团队服务的赞美。我们很高兴得知您在此期间的入住体验是积极的。 此致敬礼， 弗雷德里克·勒·布拉斯 总经理

Dear Anton T., Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff made a positive impression with their welcoming and helpful nature. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Frederic Le Bras General Manager

Dear Morag M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodation spacious, clean, and value for money. Your feedback regarding the facilities is greatly appreciated. Goodbye, Frederic Le Bras General Manager

Dear Szabolcs E., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. We look forward to welcoming you and your family back in the future. Best regards, Frederic Le Bras General Manager

Dear Ka W. T., Thank you for your positive feedback regarding our location, modern decor, and friendly staff. We appreciate your suggestion regarding the frequency of our cleaning services, and your comments will be taken into consideration as we continually strive T. enhance our guest experience. Best regards, Frederic Le Bras General Manager

Dear Shahad A., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found our staff to be pleasant. However, we regret that you found the bed comfort to be lacking and that luggage assistance was not available during your stay. Your comments are valuable to us as we continually seek to improve our services. Goodbye and best wishes, Frederic Le Bras General Manager

Dear Farhan, Thank you very much for your fantastic feedback and for giving us a perfect score! We are delighted to hear that you had a comfortable stay and that you particularly appreciated the friendliness and helpfulness of our team. It is also wonderful to see such positive scores across your arrival, accommodation, cleanliness, Wi-Fi and departure experience. Your kind words are a great encouragement to the entire team, and we will be very happy to share your feedback with them. Thank you for choosing Aparthotel Adagio London Stratford. We look forward to welcoming you back for another enjoyable stay very soon. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Siti C., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you had a comfortable experience and particularly appreciated the spacious, modern and clean accommodation, as well as our breakfast selection, gym and laundry facilities. It was a pleasure having you stay with us, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back to Aparthotel Adagio London Stratford on your next visit to London. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Louise, Thank you so much for such a lovely review and for your incredibly kind words about me. It really means a lot. It was genuinely such a pleasure getting to know you during your stay and having our little chats whenever we saw each other. I’m so glad I was able to help with the double booking, your room requests and everything else along the way. I was really sorry to hear that you became unwell while you were here in the UK. I hope you are feeling much better now and are back to yourself again. Thank you again, Louise, not only for the wonderful feedback but also for being such a lovely guest. I really enjoyed our conversations, and I hope our paths cross again when you are next in London. Take good care of yourself, and hopefully we’ll see you again soon! Warmest regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Karen, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found your apartment comfortable and well equipped. We sincerely apologise for the confusion regarding the parking arrangements. We understand your frustration and appreciate you bringing this to our attention. We will ensure your feedback is shared with the team so that clearer and more consistent information is provided to our guests. We are glad we were able to assist with a parking space the following day, and we hope to welcome you back to Adagio London Stratford in the future. Kind regards, Abhi Duty Manager Adagio London Stratford

Dear Paul M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciate our location, accommodation, and services. Your recommendation is greatly valued, and we look forward to welcoming you back in the future. Best regards, Frederic Le Bras General Manager

Dear Fardeen A., Thank you for your kind words regarding the comfort and spaciousness of our accommodation, as well as our convenient location. We are delighted to hear that you had a positive experience during your stay. Best Regards, Frederic Le Bras General Manager

Dear Sandie, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our convenient location for the Velodrome and found your apartment spacious, stylish, and well equipped. It is especially wonderful to know that you found our team friendly and helpful, and I will be pleased to share your kind comments with them. We also appreciate your feedback regarding the firmness of the bed and the suggestion of a mattress topper. This is very helpful to us, and we will certainly take your comments into consideration. Thank you again for choosing Adagio London Stratford. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Barry O., Thank you for your positive feedback. We are pleased to hear that your experience met your expectations. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Aisha, Thank you for taking the time to share your detailed feedback following your stay at Aparthotel Adagio London Stratford. We are pleased to hear that you appreciated our convenient location and easy access to the station and nearby shopping facilities. However, we are sorry that several aspects of your stay did not meet your expectations. We completely understand how concerning the electrical issue in your original apartment must have been, particularly while travelling with your baby. Our team moved you to another apartment as soon as possible for your comfort and safety, and we apologise for the disruption this caused during the night. Regarding the accessible apartment initially allocated, these apartments form part of our available room inventory and may be allocated to any guest when required. Nevertheless, we understand that this was not your preference and regret that an alternative was not immediately available. As an aparthotel designed particularly for longer stays, Adagio operates differently from a traditional hotel. Our housekeeping service and frequency, as well as additional towel changes and late check-out, follow the Adagio service structure, with certain additional services available at an extra charge. We are sorry if these arrangements were not sufficiently clear prior to or during your stay. We have also taken note of your comments regarding breakfast, particularly the variety and availability of items. This feedback will be shared with the relevant team so that we can review the consistency of our breakfast offering. Thank you again for sharing your experience. Your comments are valuable to us and help us identify where we can improve both our service and the way we communicate our aparthotel concept to our guests. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Jessica T., Thank you for your kind words regarding your recent stay at Aparthotel Adagio London Stratford. We are delighted to hear that you enjoyed our prime location and found our staff to be lovely. It is also wonderful to know that our facilities met your needs during your visit to the festival in Victoria Park. We appreciate your feedback about the convenience of parking options, both on-site and nearby. Your positive experience is greatly valued, and we look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford