Dear Jana, Thank you for sharing your feedback following your stay at Aparthotel Adagio London Stratford. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the polite and friendly service provided by our team. Your kind words about our colleague who assisted you on 5 October will be shared with the team, as such recognition is always greatly appreciated. We also appreciate your feedback regarding the cleanliness of your accommodation. Please accept our apologies for the dust you noticed. We take your comments seriously and will share them with our housekeeping team to help us maintain the high standards our guests expect. Thank you for your loyalty to ALL Accor and for recommending our hotel to others. We look forward to welcoming you back to Aparthotel Adagio London Stratford for another pleasant stay. Kind regards, Abhi Duty Manager Adagio London Stratford

Dear Patricia P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your apartment comfortable and that our front desk staff provided helpful service. Your satisfaction is important to us, and we hope to welcome you back in the future. location. Your satisfaction is our priority, and we appreciate your support. Best Regards, Frederic Le Bras General Manager

Dear Lucy S., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of our rooms. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Frederic Le Bras General Manager

Dear Mr M., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you enjoyed our convenient location, the vibrant neighbourhood, and the nearby shopping, dining, and transport options. It is especially pleasing to know that you appreciated the fully equipped kitchenette and in-room amenities, which are designed to make our guests feel at home, particularly during extended stays. Your kind feedback means a great deal to our team, and we truly appreciate you choosing Adagio London Stratford. We look forward to welcoming you back for another enjoyable stay in the near future! Warm regards, Amal Unnithan Front Office Manager Aparthotel Adagio London Stratford

Dear Ms S., Thank you so much for your wonderful review and for awarding us a perfect score of 100/100! We are delighted to hear that you had such an enjoyable overnight stay with us and that our convenient location, comfortable apartment, and breakfast all met your expectations. It is particularly rewarding to know that we could provide you with a relaxing and comfortable stay ahead of your training day. Your kind feedback is greatly appreciated and means a lot to our entire team. Thank you once again for choosing Aparthotel Adagio London Stratford. We look forward to welcoming you back, whether for business or leisure, in the near future. Kind regards, Amal Unnithan Front Office Manager Aparthotel Adagio London Stratford

Dear Natalia, Thank you for taking the time to share your feedback following your recent stay with us. I am sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the unpleasant smell in your initial apartment and the inconvenience of having to change rooms upon arrival. This is certainly not the standard of comfort or service we aim to provide. As a valued ALL Diamond member, your loyalty is extremely important to us, and I truly regret that you did not feel recognised or appreciated during your stay. Regarding room upgrades, as we are an aparthotel, we have only two accommodation categories: Studios and One-Bedroom Apartments. Unfortunately, this means that complimentary upgrades are not always possible due to our limited room categories and availability. Nevertheless, we fully understand that recognition goes beyond room upgrades, and we sincerely apologise that your experience fell short in this regard. Please be assured that your feedback has been shared with our team, particularly concerning room allocation, apartment conditions and the recognition of our valued loyalty members. We genuinely appreciate your continued loyalty to Accor and hope to have another opportunity to welcome you back and provide you with the comfortable and attentive experience you deserve. Warm regards, Amal Unnithan Front Office Manager Aparthotel Adagio London Stratford

Dear William V., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your apartment. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Frederic Le Bras General Manager

Dear Margaret W., Thank you for your kind words regarding your stays at our aparthotel. We are delighted to hear that you found our accommodations clean and our staff, location, and amenities to your satisfaction. We look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Kathy S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found the studio well-appointed for your needs. We look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Gillian, Thank you so much for your wonderful feedback and for awarding us a perfect score of 100/100! We are delighted to hear that you enjoyed your stay with us and found our apartments comfortable, well-equipped and conveniently located. It is especially rewarding to know that our team made you feel welcome and well looked after. Your kind words mean a great deal to us, and I will be delighted to share them with the entire team. We also appreciate your suggestion regarding the vegetarian options available at breakfast. Your feedback is valuable, and we will certainly share it with our breakfast team as we continuously look for ways to improve our offering. Thank you once again for choosing Aparthotel Adagio London Stratford. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Warm regards, Amal Unnithan Front Office Manager Aparthotel Adagio London Stratford

Dear Mr M., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and, in particular, the friendly service provided by our team. It is wonderful to know that you had a positive overall experience and that you would recommend us to others. Your kind comments are greatly appreciated and will certainly be shared with the team as encouragement to continue providing a welcoming and enjoyable experience for our guests. We look forward to welcoming you back to Aparthotel Adagio London Stratford on a future visit. Kind regards, Abhi Duty Manager Adagio London Stratford

Dear John R., Thank you for sharing such wonderful feedback following your stay with us. We are delighted to hear that your experience was “way better than expected” and that you enjoyed the spacious room with kitchen facilities, air-conditioning, convenient transport links, and our breakfast. It is especially pleasing to know that our friendly team contributed positively to your stay. We truly appreciate your recommendation and your loyalty as a valued ALL Accor Gold member. We look forward to welcoming you and your family back to Aparthotel Adagio London Stratford in the future. Kind regards, Abhi Duty Manager Adagio London Stratford

Dear Stephen B., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our convenient location and room quality. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Frederic Le Bras General Manager

Dear Cleotta J., Thank you for your kind feedback. We are delighted to hear that you and your husband had a wonderful time during your stay with us. It is our aim to provide a memorable experience for our guests. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Mr P., Thank you for taking the time to share your feedback. I’m very sorry that the bathroom sink issue took three days to resolve and that you had to explain it again to different members of our team. We also let you down when the complimentary breakfast offered to you was not communicated to the next shift. I understand why this stay was disappointing, particularly as you had enjoyed your previous visits. I’m sorry about the missing soap dispenser as well. We will review how maintenance issues and guest arrangements are recorded and handed over between shifts so that we follow through on what we promise. Please contact us directly by email so I can look into your stay further and speak with you personally. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Yvonne F., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff to be lovely. It is wonderful to know that your room provided you with the comfort you desired. Goodbye, Frederic Le Bras General Manager

亲爱的胡金瑞， 感谢您对我们位置和前台团队服务的赞美。我们很高兴得知您在此期间的入住体验是积极的。 此致敬礼， 弗雷德里克·勒·布拉斯 总经理