Dear Fardeen A., Thank you for your kind words regarding the comfort and spaciousness of our accommodation, as well as our convenient location. We are delighted to hear that you had a positive experience during your stay. Best Regards, Frederic Le Bras General Manager

Dear Sandie, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our convenient location for the Velodrome and found your apartment spacious, stylish, and well equipped. It is especially wonderful to know that you found our team friendly and helpful, and I will be pleased to share your kind comments with them. We also appreciate your feedback regarding the firmness of the bed and the suggestion of a mattress topper. This is very helpful to us, and we will certainly take your comments into consideration. Thank you again for choosing Adagio London Stratford. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Barry O., Thank you for your positive feedback. We are pleased to hear that your experience met your expectations. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Aisha, Thank you for taking the time to share your detailed feedback following your stay at Aparthotel Adagio London Stratford. We are pleased to hear that you appreciated our convenient location and easy access to the station and nearby shopping facilities. However, we are sorry that several aspects of your stay did not meet your expectations. We completely understand how concerning the electrical issue in your original apartment must have been, particularly while travelling with your baby. Our team moved you to another apartment as soon as possible for your comfort and safety, and we apologise for the disruption this caused during the night. Regarding the accessible apartment initially allocated, these apartments form part of our available room inventory and may be allocated to any guest when required. Nevertheless, we understand that this was not your preference and regret that an alternative was not immediately available. As an aparthotel designed particularly for longer stays, Adagio operates differently from a traditional hotel. Our housekeeping service and frequency, as well as additional towel changes and late check-out, follow the Adagio service structure, with certain additional services available at an extra charge. We are sorry if these arrangements were not sufficiently clear prior to or during your stay. We have also taken note of your comments regarding breakfast, particularly the variety and availability of items. This feedback will be shared with the relevant team so that we can review the consistency of our breakfast offering. Thank you again for sharing your experience. Your comments are valuable to us and help us identify where we can improve both our service and the way we communicate our aparthotel concept to our guests. Kind regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Jessica T., Thank you for your kind words regarding your recent stay at Aparthotel Adagio London Stratford. We are delighted to hear that you enjoyed our prime location and found our staff to be lovely. It is also wonderful to know that our facilities met your needs during your visit to the festival in Victoria Park. We appreciate your feedback about the convenience of parking options, both on-site and nearby. Your positive experience is greatly valued, and we look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Shirley D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our facilities comfortable and that our staff were able to assist you effectively. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Steve S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff courteous and helpful, and that your room met your expectations for cleanliness and comfort. We look forward to welcoming you back in the future. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Emily, Thank you so much for your lovely review and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the apartment concept, particularly having your own kitchen and fridge/freezer, and it’s wonderful to know that you found your room spotless. Thank you also for your kind mention of Amal — it is always lovely to receive personal recognition from our guests. We appreciate your feedback regarding the Wi-Fi dropping out and requiring you to sign in again. We will certainly take this into consideration as we continue to improve our guest experience. It was a pleasure having you with us, Emily, and we hope to welcome you back to Adagio London Stratford again soon. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear William, Thank you very much for your fantastic review and the perfect score! We’re delighted to hear that you found your room clean, comfortable and well equipped, and that our location near the Velopark worked well for your stay. It’s wonderful to know that you had such a positive experience with us. We really appreciate your recommendation and look forward to welcoming you back to Adagio London Stratford again soon. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Colin, Thank you very much for taking the time to share your feedback. We’re pleased to hear that you had a pleasant stay and enjoyed the design and layout of your room, particularly the convenience of having your own kitchen area. We also appreciate your feedback regarding the firmness of the bed. We understand that mattress preferences can vary, and your comments are valuable to us. Thank you for recommending us, and we hope to have the pleasure of welcoming you back to Adagio London Stratford again in the future. Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Peter, Thank you so much for taking the time to leave such a wonderful and detailed review. It was an absolute pleasure having you stay with us for the two weeks, and I’m really pleased to know that you enjoyed your time at Adagio London Stratford. I also truly appreciate your lovely comments about me and, more importantly, about the whole team. I’ll make sure your kind words are shared with everyone. I know how frustrating the issue with the ALL Accor app was for you, especially after being a loyal Accor guest for so many years. I’m glad you eventually managed to identify what was causing the problem, although I completely understand that it shouldn’t have been such a difficult process. Thank you as well for your feedback regarding the towels. It’s a useful point, and for any future stay, please don’t hesitate to speak to us at Reception if you need fresh towels or anything else — we’ll always be happy to help. Peter, it was genuinely lovely getting to know you during your stay and having our conversations at Reception. Thank you again for your kindness towards me and the team, and for giving us a perfect score. We look forward to seeing you again when you’re next back in the UK. Until then, take care and safe travels! Warm regards, Amal Front Office Manager Aparthotel Adagio London Stratford

Dear Catherine L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you felt well cared for from check-in to departure. Your satisfaction is our priority, and we hope to welcome you back for another wonderful weekend. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford

Dear Lynne P., Thank you for your kind words regarding our location, cleanliness, and staff service. We are delighted to hear that you had an enjoyable stay with us and appreciate your positive feedback. Goodbye and best regards, Frederic Le Bras General Manager

Dear Simon C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated the cleanliness, comfort, and convenient location of our hotel. It is also great to know that our facilities helped you enjoy your stay while saving costs. Goodbye, Frederic Le Bras General Manager

Dear Kevin O., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, efficient check-in and check-out process, and the breakfast selection. Your satisfaction with the kitchen amenities is also greatly valued. Goodbye and best regards, Frederic Le Bras General Manager

Dear Paul H., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found the accommodation to your liking and that our staff contributed to a pleasant experience. Your kind words are greatly appreciated. Goodbye, Frederic Le Bras General Manager

Dear Gary, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your apartment comfortable and enjoyed the convenient location near Stratford station, especially during the warm weather. Your satisfaction is important to us, and we appreciate your kind words about our facilities. Kind Regards, Jecoliah Samuel Guest Service Ambassador Aparthotel Adagio London Stratford