Novotel London Blackfriars Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 13,920 reviews

ALLSAFE approved hotel

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Novotel London Blackfriars
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 15-minute walk to St. Paul's, Tate Modern and the London Eye

  • Southbank location, perfect for culture and dining venues

  • Fully equipped meeting rooms and free Wi-Fi. 182 modern guest rooms and 10 disabled accessible

  • Indoor heated swimming pool, sauna and fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Blackfriars

46 Blackfriars Road
SE1 8NZ london
united kingdom

Fax: (+44)2076332650

Check-in from 15h00

Check out up to 12h00

  • LONDON BLACKFRIARS:  CIRCLE& DISTRICT BLACKFRIARS

  • SOUTHWARK STATION:  JUBILEE SOUTHWARK

  • By plane

    LONDON HEATHROW At 30.1km / 18.7 miles

  • By train

    LONDON BLACKFRIARS At 0.8km / 0.5 miles

  • By train

    LONDON WATERLOO At 0km / 0 miles

GPS:51.505157, -0.104709

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JAMBOREE FOODFEST & BAR

Take your taste buds on a flavour journey with the Jamboree Foodfest menu. Take on the Raging Bull, dance with The Jerk or have a fling with the Morris Major. Enjoy a laid-back vibe

Our accommodation(s)

The hotel is fully equipped with new-generation Novotel rooms. 100% innovation: a glass screen, which becomes transparent or opaque at the touch of a button, separates the room from the bathroom. Novotel offers you eco-friendly welcome products.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 84

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 40 people

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Our guest reviews for
Novotel London Blackfriars

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,920 reviews

TripAdvisor Rating 4.5/5

3,309 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location; service failings

TripAdvisor rating 3.0/5

EugeneTLV 21/01/2022 TripAdvisor review

Good bits: location, cozy room. Bad bits: I had been provided with wrong breakfast times by a night manager, and missed the booked breakfast. The room had been supplied only with decaf Nespresso capsules.

Dear EugeneTLV, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. Not sure what happened about the breakfast but I will find out and make sure we give the correct info about breakfast timings. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Brilliant weekend!

Customer review rating 5.0/5

Collette Families - 18/01/2022 Confirmed reviews ALL

Booked the time away for my children & elderly mum so chose the suite to make them as comfortable as possible. They had a wonderful time and the breakfast was lovely & my children loved the pancakes. The pool was a great feature & with having to book a slot, it ensured there was no overcrowding. The only let down was the problematic air conditioner that blew cold more than hot. Reported it on the first night and it seemed to get warmer but by the following night it was cool again. We layered up & toughed it out. I did read previous reviews that the air conditioner was an issue so I would advise that everyone comes prepared. Apart from that, beautiful stay & we will definitely book again as the staff went above & beyond to help. I would recommend eating out for an evening meal as the on-site restaurant is a little pricey & it was done as a treat. The food was okay but I don’t think I would order again at that price.

Dear Collette W., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Good location

Customer review rating 3.5/5

Andy Couples - 18/01/2022 Confirmed reviews ALL

Retuned for the third or 4th time for one night Selected based on location and amenities

Dear Andrew C., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

friendly welcoming staff in a great loxx caz ation

Customer review rating 4.5/5

Philip V. Families - 18/01/2022 Confirmed reviews ALL

enjoyed the time with the family with enjoying rooms. service was amazing and the food brilliant. pool was well located

Dear philip v., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Cracking hotel!

Customer review rating 4.5/5

Nic L. Families - 16/01/2022 Confirmed reviews ALL

Easy, hassle free check in, spotless room, quiet, modern, great view of the Shard. Would definitely stay again and would recommend to others. Only downside was breakfast, no allergen menu available for me to check ingredients for my daughter.

Dear Nicola L., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Lovely staff, great breakfast, wrong room.

Customer review rating 4.0/5

D. H. Families - 16/01/2022 Confirmed reviews ALL

We stayed at Novotel Black Friars for one night, as we were visiting a few London landmarks. It is very close to Southwark underground station, and a pleasant walk along the embankment from the London eye. I decided to upgrade our room for a view of the shard, with the ‘love is in the air’ package. This came with a bottle of Prosecco, a few chocolate strawberries, a red heart balloon and silk rose petals on the bed. The view was great, and our daughter enjoyed the sun set/rise and watching the trains. However, I booked a superior premium room with a queen size bed, and 2 single beds purely for the bigger room, and requested a room with a bath, and was given a smaller room, only 1 single bed and with a shower, it was disappointing but we made do. The staff were very lovely, both in the reception, and the restaurant. And I would definitely recommend trying frozen strawberry daiquiri. The breakfast was great! My daughter really enjoyed the pancakes made fresh with the pancake machine. And the full English breakfast was great quality. Lots of options too! They provide a ‘WhatsApp chat’ service, that is very quick and efficient. You just WhatsApp them with any queries or requests, and they reply very quickly. Overall it was a fantastic stay, and we cannot wait to return.

Dear D. Danielle, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Very good family stay

Customer review rating 4.5/5

Anonymous Families - 15/01/2022 Confirmed reviews ALL

We came for my husband and my son birthday. We realy enjoyed everything specially, professional and excellent service from on of your staff ELIZON,he is very sympathetic and always happy to help ,he made our stay more enjoyable and relaxing . Thank you very much ELIZON .

Dear Monika S., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Excellent Location

Customer review rating 4.5/5

Adrian Business - 13/01/2022 Confirmed reviews ALL

As always great service and courteous staff

Dear Adrian Keith T., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Good hotel

Customer review rating 4.0/5

John D. Couples - 11/01/2022 Confirmed reviews ALL

Pleasant stay, comfortable and clean Would have been 'extremely satisfied' had not been for two items: 1. No provision made for vegan at breakfast; a lot of what is on offer is fine but there was no butter substitute (pretty basic item to provide at breakfast with all that toast flying around) 2. Gym facilities and pool were excellent but the pool would have benefited from being a couple of degrees warmer (especially as the jacuzzi is the same temperature as the pool, so too cold to relax in)

Dear John D., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Amazing trip

Customer review rating 5.0/5

Amy Couples - 11/01/2022 Confirmed reviews ALL

We were so impressed by our amazing welcome from Ellison, he was so warm and very kindly called the room after we arrived to check all was okay. The room itself was fantastic, amazing view of the Shard from the balcony, music speaker was a nice touch and great shower. The breakfast was lovely and offered a wide selection of food. Overall, a wonderful experience and would definitely return!

Dear Amy O., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Well located

Customer review rating 3.5/5

Diana Business - 08/01/2022 Confirmed reviews ALL

Some of the staff members were friendly, but the room cleaning service was not daily and poor, my stay was four days and in none of them clean the carpet or the bathroom floor. On my last stay day I had a working breakfast and my guest had to request the change of breakfast eggs because the taste was unpleasant and they looked greenish and like a not fresh food. I made the report to the waiter and the reception expecting an apology and the refund of the money paid for the guest's breakfast, but I had nothing. In the pool area, although the hotel does not have lifeguards, it does have surveillance cameras and it could be more careful with the use of this area by children, since although it is announced that it is not possible to jump, the children who are not being cared for nobody do ignored and do not allow others the proper use of this area.

Dear Sanchez D., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will be happy to award you some LeClub points towards you membership for a total of 2500 point that you can use for future stays in any hotel part of Accor. If this suits you, you can reply directly to h7… and you will be connected directly with myself. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

lovely family stay

Customer review rating 3.5/5

Mrs M. Families - 06/01/2022 Confirmed reviews ALL

a very nice stay overall just a few things that would make it better friendlier receptionists. there were two who were very attentive, however, one was not so friendly. still water in our rooms would have been good. we only had sparkling water which we don't drink. we did ask but this did not materialise. we also asked for a phone call if a space was available in the pool and this did not happen also. we went to look at the pool capacity and found only a family of four were using it so we could have also used this. the kids were disappointed as they were looking forward to it.

Dear Sangeeta m., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Very nice stay

Customer review rating 5.0/5

Daniel W. Families - 06/01/2022 Confirmed reviews ALL

Very helpful staff

Dear Danny w., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Great 2 night stay, suite is great for families

Customer review rating 4.5/5

Adam B. Families - 05/01/2022 Confirmed reviews ALL

Well located, good facilities, good breakfast. Another great Novotel .

Dear Adam B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Good location and stay with family

Customer review rating 4.0/5

Mrs D. Families - 04/01/2022 Confirmed reviews ALL

Hotel is in great location for sight seeing with the family, breakfast was good with plenty of choice. Staff were fantastic when we asked for some extras for the room, loved having the mini fridge and safe. The down side to our room was the bathroom -whenever the light was put on it illuminated the whole bedroom which is not ideal during the night , a curtain would be ideal to help solve this problem to give guests the choice as to how much light they want during the evening/night. We used the pool but it was cold so I sat at the side -plenty of seating which was good. Overall a great stay with the family.

Dear Alison D., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Lovely stay

Customer review rating 4.0/5

Vc Couples - 04/01/2022 Confirmed reviews ALL

The hotel is lovely and the staff so very friendly and helpful. Our executive room was very clean and well presented. It was my husband’s birthday so they decorated it with a birthday package I bought. It included balloons, strawberries in choc and Prosecco which was delicious. The swimming pool was nice and clean, but the water was a bit cold. Sauna was fantastic. The only moan was no water machine to get a drink and no beds by the pool. There were a few chairs and tables. We didn’t eat in the restaurant, so can’t comment. We’d highly recommend this hotel. It’s a short walk from Black Friars.

Dear vanessa c., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Excellent hotel

TripAdvisor rating 5.0/5

jalalentezarian 29/12/2021 TripAdvisor review

My family and I spent 2amazing night for Christmas 2022 ,which we never forget Christmas dinner was so good and I will come back in definite. Pool was so clean and beautiful. Staff couldn’t be more friendly .

Dear jalalentezarian, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Room with a view (1209)

TripAdvisor rating 5.0/5

sibbo10 09/11/2021 TripAdvisor review

We stayed one night in this hotel in November 2021. We had booked a balcony room and it was fantastic. Our room/balcony was directly opposite the Shard and other major London landmarks could be seen. The room was fairly spacious and well appointed. Nespresso coffee machine and tea making facilities. The bed was very comfortable. Importantly the room was very clean. Hand sanitisers were dotted around the hotel. Our package included breakfast which was very good. You could choose full English style or continental. The choice was yours. We arrived back at the hotel after the bar had closed (11pm) but managed to get room service very quickly. Check in was very fast most having been done online. Staff were all very pleasant and helpful. Would definitely use this hotel again on our next trip into London. The hotel is less than a 3 minute walk from Southwark underground station Thank you Novotel Blackfriars for a lovely stay.

Dear sibbo10, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Third visit this year - I love it.

TripAdvisor rating 5.0/5

JolyonTuck 03/11/2021 TripAdvisor review

This is hotel that I return to time and again. I’ve stayed as a couple and I’ve stayed here alone and I cannot speak highly enough of the place. The check in and check out are the easiest I have known. The burgers served in the bar are beautiful. The pool facilities are easy to use and a pleasure to visit. The location is central for everything I need, it’s an easy walk to London Bridge or along the South Bank to the heart of theatreland. I was a particular idiot on this trip, forgetting a phone charger, but the reception staff were happy to point out a local shop where I was able to literally recharge my battery! The rooms are clean, the bed offers a perfect night of sleep and the shower is marvellous. Whether location, staff or facilities, this place ticks all the boxes for me.

Dear JolyonTuck, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Disappointed 100%

TripAdvisor rating 1.0/5

AliciaF1211 18/10/2021 TripAdvisor review

I went to spend a romantic weekend with my partner and I paid £35 to have some romanticism in the bedroom and we had 2 balloons few rose petals and a piece of cheesecake, no even 2...but is alright. Then the fridge didn't work,just water ,no mini bar, safety box also didn't work so they send the maintenance guy to open it but fridge all weekend broken. Next morning again maintenance guy because safety box didn't open now! When we came back in the evening our surprise was the room wasn't clean and also we discovered tv also didn't work!! The ingeniere came and couldn't fix because was a long term problem...that was the cherry on the cake... nothing worked and after few discussions with the manager didn't even offered a room upgrade they would refund 50%... still ridiculous the way this big chain deals with it. We were paying more than £400 for 2 night and was awful no even body lotion in the toilet. The manager actitud was so inappropriate and ridiculous like if was our fault the things didn't work in that room. We couldn't even use the pool because is so small and with covid you need slot of time to go. We will never go back, definitely not a 4* hotel

Dear Alicia f1211, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

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