Novotel London Blackfriars 4 stars

One of the best hotels I have stayed in! The hotel team instantly made myself and my family feel warm and welcome. The rooms were clean with the most beautiful view looking out over Shard especially of a night, it was breathtaking. The beds were very comfortable and made up daily. Food was lovely for breakfast (especially the pancakes) We had the loveliest of wait staff looking after us. A big shout out to @Isha who always came for a lovely chat of a morning and would ask how our holiday was going. Definitely a place to return to ❤️

I have stayed in many Novotel branches through work over the years, and always received excellent service. I wasn’t let down yet again when a friend (I did say myself on the night to save her further embarrassment) was found caught out, in the middle of London, unable to find anywhere to resource some toiletries. Having spent a lot of time in hotels over the years, I knew that they sometimes provide emergency toiletries, and Novotel was just across the street, so thought I’d at least ask the question. I spoke with Reina, the manager, and although she expressed that the hotel themselves would not be able to provide any, without any hesitation, she wandered off to resource some. She came back and discreetly handed them over to me. I can’t honestly express just how professional, kind and how well Reina handled this. She’s an asset to this hotel and this company. I told her that I would leave a review and I hope this does get back to her, she deserves to know what a difference she makes, she wasn’t just giving good customer service that night, she was being a good genuine person and a kind human being! Thank you Reina, my friend is eternally grateful for your help that night :)

My overall experience at Novotel London Blackfriars was fantastic, and I must commend the exceptional service provided by Isha, the waitress. She went above and beyond to respond to all my requests with a warm smile and efficiency, making my dining experience truly enjoyable. The hotel's staff, including Isha, exemplify outstanding hospitality, and I would highly recommend this establishment to anyone visiting London. Thank you, Novotel London Blackfriars, for making my stay memorable.

The hotel is well located for the Tate and other activities on the south bank. The family suite was ok and had a good view, but our expectations were slightly higher for the price paid. The two TVs in the suite were big, but don't have easy access to streaming services (e.g. Netflix, Amazon etc) without casting from your own device, which we could not get to work with any of our devices, despite following the instructions. Breakfast was a pretty standard hotel buffet and nothing special. The pool was ok, if a little small.

Overall the hotel was in excellent condition and the upgrade to the executive suite was much appreciated! The room setup was nice and roomy and we enjoyed our stay. Also location was close to the Thames and walkable to restaurants and the Borough Market!