Novotel London Blackfriars Hotel 4 stars

Very well located, really good spa and very good check in. Only let down was the lack of room service availability (at midnight, which was a very simple request)

From the moment we checked in, the hotel staff were very friendly and accommodating. We had two complimentary drink vouchers and the bartender was amazing. Right next to a subway station which made our visit smooth and hassle free.

The hotel was clean and the room was comfortable. I loved that it was close to the underground. We’d definitely consider booking again on our next trip.

Very good attentive staff. Very welcoming. Lovely room, but let down by cheap awful pillows which meant we did not have a very good night’s sleep.

Stayed a couple of nights great hotel great location and great staff

I feel the area needing improvement is the staffing. From the moment we arrived (11:30) there was only 1 person on reception for 10 minutes with a line of at least 4. This seemed strange to me considering this would be one of the busiest times due to check out and then early arrivers like myself. I jut wanted to drop my luggage which was no hassle but again this took at least 20 minutes due to the lack of reception staff available. Once we have our luggage we went to the bar to have a drink and it was covered in leftover breakfast goers. There was not 1 table nor bar stool available because clearly breakfast had gotten away from the staff. I then got quite surprised when I saw about 4 staff members in the restaurant which the Buffet breakfast was actually held cleaning up all those tables (of a closed restaurant) yet not 1 person (even no bartender) was cleaning the bar. This being the main area of the hotel that would be used at all times throughout the day I would think this area would be a priority in comparison to a restaurant that won’t be used again until maybe lunch or even dinner. We sat at the bar for 20 minutes, a worker walked into the bar area didn’t even make eye contact and walked straight back out after they got what they needed. Again not great, as she was clearly in a hurry to clean the empty restaurant. When we came back to actually check in the gentleman that served us upgraded us to a balcony which was a lovely gesture, the room was spacious and comfortable with all the modern facilities expected of the hotels statue. The staff that brought the room service and dry cleaning were lovely and professional and came promptly. Over all the stay was good but the lack of enough staff at such a busy time of year does concern me if I thought about staying again

check in was painfully slow. there was a queue checking in before me, but no-one was manning the priority check-in. i had to wait for a large party to check in individually rather than being able to use a priority check-in lane, and as a gold member this wasn't a great experience. once i checked in, i had to ask for my drink voucher and while this is usually prepared in advance was nowhere to be seen in the box of vouchers so i had to wait again for this to be sorted. i was however upgraded into a better room as per my status so this was appreciated. however in the room there was no welcome gift which i usually receive from this hotel (2 nice chocolates) which would have been nice. also the coffee machine had 3 decaf capsules and only 1 normal coffee capsule which was less than idea for someone who appreciates the nespresso machines. finally when arriving back to the hotel to claim my drink the member of staff at the bar didn't know what to do with my drink voucher and was trying to tell me he couldn't accept it as he didn't know what it was. luckily another member of the bar staff just leaving her shift was able to assist - but again delays and frustrations. and then my personal pet peeve with this hotel - the iron being tethered to the board with the coil. no-one in an executive room or suite is going to steal an iron. these tethers make the iron so hard to use. i am going to start cutting these tethers off soon. the novotel a 2 min walk away at london bridge doesn't deem it necessary - nor does the mecure (another accor hotel) - please remove them! so overall - room great - services a shambles.

The hotel is located very near the subway station and has a nice swimmingpool. I got a room upgrade to higher floor and the room has very good view to the city. The staff in the breakfast restaurant is very friendly especially the Alina, who is very kind to every kid in the restaurant. She is not local britisch people, but she offers the best service to the guests. The reason why I gave one point less is, the washroom is quite clean and nice, however it is easy to get smelly after shower and using of the washbasin. But I have to be honest, it is not fault of the hotel, the people have tried their best to keep it so good as possible. Maybe it is better to upgrade it in the future.

All was perfect!!. Location was near the station. Unfortunately you have to upgrade the housekeeping skill.. they make up my room, but leave the bathrobe not tidy and unfolded on the bed..why? The Restaurant was excellent! the staff was so welcoming. The facility was good! theres a amazing sauna and pool!!Love it!!

more than pleasant

Really good hotel and room in terms of location, ease to get there by train and value. Pre arrival I was bombarded by emails asking for any requests and to check in online. Complete waste of time as asked for slightly earlier check in (1:30pm as opposed to 2pm). Arrive at 1:40 but room not available (not a problem as we were early), waited until 2pm (Check in time) but still not ready. Received a text at 2:15pm whilst chasing reception, to say my room and key was ready to collect at 2pm but still not available. Had to wait until 2:30pm to finally access the room Did surprise us with birthday card and treats In the room whilst out for the day which was over and above - thanks Would use again but don’t bother checking in online

Room was quite good. Bed comfy although sofa beds less so. Pillows very soft. Bathroom light illuminated entire room which wasn’t ideal when travelling with children. Reception service good. Breakfast nice but service atrocious.

Good location, clean and friendly staffs.

Unfortunately from the time we walked i until the time we left, we were disappointed. Upon arrival, the front lobby was so packed, you could barely get in the door. There were only two people working to check people in. It was total chaos. When we finally got to the front to check in, we were actually upgraded which we thought was fantastic. Unbeknownst To us, this hotel allows pets on the executive floor. We had a yapping dog next door to us all night. Typically in America the pet friendly hotels only allow pets on the first floor only. So that was disappointing. The shower water would only get to lukewarm at best. And to top it off, we decided to eat at the restaurant downstairs since we were all very hungry. We literally had to order our pizza 4 times. FOUR TIMES before we actually got it. Fortunately we were only there one night. For a 4 1/2 star hotel, it was quite disappointing. Would I stay her again if I’m ever back in town? The answer is absolutely not.

Overall the hotel was delightful but our group's rooms were supposed to be twins and we were all put in doubles. Whether the fault lay with our staff making the booking or the hotel is unclear but it was incredibly difficult to try and resolve the situation resulting in a great deal of unnecessary frustration