Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.5/5 2,327 reviews

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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,327 reviews

TripAdvisor Rating  4.4/5  3,686 reviews

Certificate of excellence 2025

Lovely hotel… shame about the awful Customer Service

TripAdvisor rating 1.0/5

MNegro TripAdvisor review

Currently at this hotel and things have started out poorly thanks to the Front Desk manager, Athena. We arrived at 2pm, an hour before checkin. However, I had emailed several days prior and requested an early arrival and connecting rooms. The reply I got back said that they had put down my request in the notes. At no point did it say they couldn’t accommodate. When I arrived, there was no one at the checkin area. I had to wait for a few minutes for someone to show up. Once they did, they took my name, confirmed the reservation, and then said the rooms weren’t ready. I proceeded to tell them that I had emailed several days ahead of time, etc. I was told that it didn’t matter because their checkin is at 3pm. Regardless of what I said or previous communications, all I got was “checkin is at 3”. In fact, I kept asking “When COULD the rooms be ready if not right now?” And “Could ONE of the rooms be ready early” and my questions were responded with “Our checkin is at 3pm”… Yes, I know. You’ve said that now 9-10 times. But that’s not what I’m asking!! At this point, I was quite irate. Come to find out, that was the Front Desk manager who was ignoring my question and just giving the default “checkin is at 3pm”… Athena then proceeded to make comments like “I’m sorry you’re confused” and “I’m sorry you didn’t read that checkin is at 3pm”. Ah yes, condescending remarks, the foundation of excellent customer service. That’s certainly going to calm down a disappointed customer. 👍 In hind site, what I should have asked was, “hey, what time is checkin? I didn’t hear you the first 9-10 times” as that is the real question to “Our checkin is at 3pm”. Here’s what the Front Desk Manager of this hotel doesn’t understand: Service and Customer Experience is everything. Service makes up for a multitude of shortcomings. It also ruins what looks to be a really nice hotel, in a great location with tons of attractions close by. I’m expecting a note from the hotel in reply to say that their policy clearly states that their checkin is at 3pm and that it’s entirely my fault 🤣.

Customer review rating 2.0/5

Michael H. Families - Confirmed reviews ALL

Great location and people but the room was dirty and the table seemed like it was ready to fall over. Complaints were met with empty gestures and free drinks but no actual actions for the room

Dear Michael H., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our H. that you will give us the opportunity to better serve you in the near future. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.0/5

Gemma A. Families - Confirmed reviews ALL

Pros: great location, clean, comfortable Cons: difficult to charge drinks etc to the room. No gold member welcome gift. Online hotel servicing system not monitored.

Dear Gemma A., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I understand that some aspects of your stay did not meet your expectations, please be assure we have taken your feedback into consideration and thank you for your important feedback giving us the opportunity to improve the quality of our services. Thank you again for sharing your experience, and we hope you choose to stay with us again soon! Sincerely, Katie Walsh Guest Services Manager

Customer review rating 4.5/5

Bryan P. Business - Confirmed reviews ALL

Friendly staff, nice room, excellent location

Dear Bryan P., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Services Manager

Customer review rating 3.0/5

Tracey J. Families - Confirmed reviews ALL

Hotel very nice, new dining area lovely, reception staff nice. Room adequate for four people. Housekeeping efficient, room left nice each day. No soap in bathroom when arrived, but got quickly when requested. Cold water in fridge a nice touch. Breakfast service not great. Staff not friendly, didnt seem too happy. No cups for 30 minutes one morning. Coffee and hot chocolate machine not working 3 of 4 mornings (dispensed water with no coffee or hot chocolate in it!), staff slow to fix these. Last stay breakfast much nicer, service better.

Dear Tracey J., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I understand that some aspects of your stay did not meet your expectations, please be assure we have taken your feedback into consideration and thank you for your important feedback giving us the opportunity to improve the quality of our services. Thank you again for sharing your experience, and we hope you choose to stay with us again soon! Sincerely, Katie Walsh Guest Services Manager

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Other web-users rate our hotel

  • 1,556 reviews 9.7/10 Location
  • 1,761 reviews 7.6/10 Room
  • 1,797 reviews 8.9/10 Service
  • 27 reviews 7/10 WiFi
  • 968 reviews 7.9/10 Breakfast
  • 839 reviews 7.4/10 Comfort
  • 786 reviews 7.1/10 Cleanliness
  • 505 reviews 6.9/10 Pool

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