Novotel London Blackfriars Hotel 4 stars

efficient friendly checkin, good quality room and facilities, good qulaity breakfast but could improve the range of fruits, oats and yoghurts offered to be able to have a healthier porridge/"overnight oats" style breakfast.

As usual it was nice to stay at Blackfriars Novotel, a bit noisy night but still very pleasant stay.

The experience was made special by one of the members of the Novotel Blackfriars team , her name is Marta. She made us feel welcome by her warm and approachable manner. Nothing was too much trouble for her and accommodate our needs in every possible occasion.

Cozy and the nicest staff, best breakfast buffet...! Our family stayed this lovely hotel for four nights, and we really enjoyed here and felt like mother's home. Great location (2 mins from the subway on foot), many restaurants around it, Safe area and the room was so great. if you travel with two kids, this hotel is the best I believe, and here is the best story. My 7 years old son was so excited about breakfast and in somehow, he dropped the dish (you know it happens everywhere..) but the staff was so nice and even worried about my kid and encouraged him not to cry. and even served new dish for him.. Unbelievable service... I think all servers are great but especially, the Alina who took care of my son was nice person. Overall, I'm so happy to have a chance to share my experience here. Thank you. Taehoon

Spacious and comfortable room. The desk is a bit small for business travelers. The breakfast could have more cut fruit (it is pretty much English full with a few slabs of melon). The pool was shut one day because of chemical imbalances, and early morning on other days full of families with children, so not really conducive for exercise. The best part is the very convenient location, especially for arrivals to Gatwick, and for attending museums and theater. Very good hotel overall, but the prices double some nights and there is no attempt to give anyone a price advantage for longer stays (I was there for four nightsI

I believe the hotel infrastructure is ok, provided that it is not a 4 or 5 stars hotel, however, I could notice that your customer service (people at the front desk, bar, restaurant) are not very helpeful and sometimes can be considered as being rude with the guests. I was completely desapointed with the people you have working at the hotel.

Generally the experience was good. The room is well equipped and the staff is nice. However, when checking in, I was told that the breakfast wasn't included in my booking, even though I was sure it was (I rechecked the reservation mail after the trip). I didn't have access to my e-mail to show the receptionist. But the receptionist told me twice that it wasn't included.

Great room, not too hot for once. Had an accident with a wine glass, phoned reception and the glass was vacuumed up in minutes. Ate in room, great steak. Good variety at breakfast. Easy checkout. Will stay again.

I had a very enjoyable stay overall. The bed was very comfortable and the room was clean, modern and with a great view of the Shard. The day bed was appreciated as another place to sit and came in handy when having friends over for a cup of tea. The gym is small yet very well equipped. The pool unfortunately was ice cold and I am told this was due to maintenance. The sauna was lovely

Excellent

Upon arrival there was nobody at reception to check in with, I waited but as no one came I decided to get go and find the room in the hotel where, my course was being run from, and check in later. The hotel was pleasant and the room was clean. That evening I ordered Room Service and during the night whilst eating the food I noticed it had an odd, and greasy taste. Later on I became very unwell being sick and needing the toilet. I rang down to reception to advise of same, and the receptionist advised he would tell the Food & Beverage Manager as they were on site, he also asked if I needed a Doctor - I advised that I would see how I went. The symptoms described continued through the night and the next morning subsided to a large extent although, I did not feel 100%. I checked out and was not asked if I was feeling better. I went to attend my course for the day and the food and Beverage Manager never contacted me regarding my call on the night or the next day.

What a lovely hotel! The welcome at check in, the service at dinner, all fantastic. Was just me and my daughter staying, we had a beautiful room, spotlessly clean and had a lovely time in the swimming pool (perhaps a little cold!). Thank you for a great experience!

I love staying at the Novotel BF - however, please update your pillows, they are rock hard.

Friendly staff at reception, Well appointed and comfortable room

- Overall really nice hotel - Clean room - beautiful bathroom - Wide enough for 2 persons