Mercure Sheffield Parkway Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 486 reviews

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Mercure Sheffield Parkway Hotel - Image 1
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Mercure Sheffield Parkway Hotel - Image 4
Britannia Way, Catcliffe, S60 5BD SHEFFIELD, United Kingdom

Description

Hotel extras

  • Perfect for business travellers with nearby travel links and just minutes away from the M1

  • 7 fully-equipped meeting rooms which accommodates 120 guests

  • Located just four miles from Sheffield city centre, close to Utilita Arena and Meadowhall

  • Onsite, large, complimentary car park

Our accommodation(s)

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Hotel location

Mercure Sheffield Parkway Hotel

Britannia Way, Catcliffe
S60 5BD SHEFFIELD
United Kingdom

GPS:53.394159, -1.374766

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FOUNDRY RESTAURANT

Inspired by a desire to return to simple, 'back to basics' food, offering freshly prepared dishes, modern informal surroundings and impeccable service. We are confident our menu selection will deliver on choice, quality and value each and every time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  486 reviews

TripAdvisor Rating  4.3/5  1,253 reviews

Certificate of excellence 2025

Below International Standard; Lack of accountability and due diligence with the Reception Team and GM

TripAdvisor rating 1.0/5

Scenic11804965114 TripAdvisor review

Mercure Sheffield Parkway fails to meet any international standards, leaving much to be desired in terms of consistency and accountability. From the moment I checked in, it was clear that the staff lacked the necessary training and professionalism expected at a Mercure branch. The receptionist was unhelpful over the phone, displaying a passive-aggressive attitude instead of taking responsibility for their lack of customer service. When I escalated my concerns to the general manager, the response was similarly dismissive. Rather than acknowledging the shortcomings of their team, I was met with comments about the numerous signs regarding car registration. The reality is that the receptionist did not provide adequate information during check-in, nor were there clear instructions on how to register our car using the iPad conveniently placed nearby. As a result, I now find myself facing a parking fine and the potential for legal proceedings—an entirely preventable situation. This reflects not just poor service, but a complete lack of accountability from management. Comparatively, this Mercure branch is far below the bar set by its other locations globally. Save yourself the trouble and consider alternative accommodations that prioritize customer satisfaction and service consistency. I strongly urge corporate travelers, families, and anyone looking for a reliable hotel experience to steer clear of this establishment.

Customer review rating 3.5/5

Nicholas C. Business - Confirmed reviews ALL

Had to change room due to AC not working but it was resolved quickly. Good size room. More sockets (esp. USB) would be helpfull.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sahil Khan

Customer review rating 4.5/5

Jane D. Families - Confirmed reviews ALL

Staff very friendly and helpful - 10 out of 10 for them. Another member of staff on duty at breakfast on Sunday morning would have been useful as waits for tables to be cleared, restocking of breakfast items and bowls etc as there was only one poor member of staff trying to manage it all

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sahil Khan

Customer review rating 4.0/5

Jan E. Couples - Confirmed reviews ALL

Hotel comfortable and easily accessible. Check in not good-allocated to a room with known broken heating but not told. Asked to change rooms when we found it, which was done. The Breakfast and 3 course dinner deal pre purchased couldn’t be explained. Told it was £18 off the meal which isn’t right. Eventually we got a refund on our meal bill. Food was enjoyable. Room clean and well fitted. Good stay, just let down by the problems both of which were avoidable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sahil Khan

Customer review rating 0.5/5

Robert M. Business - Confirmed reviews ALL

Heating doesn't work, ordering food app doesnt work, no menu in room, lights dont work, over all crap experience

Dear Robert M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield Parkway Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahil Khan

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Other web-users rate our hotel

  • 279 reviews 9.3/10 Location
  • 661 reviews 7/10 Room
  • 621 reviews 8.6/10 Service
  • 31 reviews 4.3/10 WiFi
  • 407 reviews 6.3/10 Comfort
  • 355 reviews 7.5/10 Cleanliness
  • 251 reviews 7.3/10 Breakfast
  • 236 reviews 5.1/10 Food

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