The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 880 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  880 reviews

Excited on arrival, Extremely disappointed on departure

Customer review rating 2.0/5

John M. Couples - Confirmed reviews ALL

Staff extremely pleasant. Room issues, not all dealt with, Television pixelated and unwatchable which spoilt our suite experience. Palm bar closed on Saturday afternoon and evening. Disappoint as this was the main attraction, relaxation area and we would not have book this expensive accommodation if we knew this in advance! Restaurant closed Saturday too. Booked Sunday night, worst dinner we’ve ever experienced! Although there were only four couples dinning we were all seated in the same area. Our main course was given to diners on the next table who sat with it for over 5 minutes before making the staff aware. It was then taken to the kitchen and represented a few minutes later, we questioned if it was freshly cooked and were told it was the same plates that sat on the adjacent table! for over 5 minutes!!! Absolutely unacceptable! Moving forward we gave up on desert after waiting for over 25 minutes for it to arrive. Staff certainly need extra training Michael was very good but unfortunately could not put it right. On another note, the bellowing chef at first was amusing, but after two and a half hours really was totally unacceptable! You really need to address the issue and train your staff to communicate in a more professional manner when food is ready for collection from the kitchen. ( Restaurant manager?) Overall our anniversary weekend at the Municipal was an experience to forget.

Beautifully designed hotel with enormous ceilings and walls

Customer review rating 2.5/5

Km Business - Confirmed reviews ALL

Bar = really cool, friendly staff but over priced and okayish cocktails - olives were superb though. charging 12.5% service charge for table service which was also okayish was a bit much. whats with the big glass table dominating the reception - is it not in the way a bit? room was clean and compact - but bathroom was well appointed with a good shower (big plus in my book) the heat, as always was too much - 22 degrees - way too hot - couldnt open the window and the thermostat only went to 19 degrees and reset itself to 22 degrees when the key card was removed - so I endured two nights of sweatting.

Dear KM, Thank you for your thoughtful and constructive review. I am truly sorry that your stay was far from perfect and am indebted to you for sharing your constructive and candid feedback with me. I am grateful for you bringing a number of areas of disappointment to my attention and, rest assured I have shared your feedback with our Management Team to address immediately. It is my earnest hope that you allow us to restore your confidence in the Municipal when your travels bring you to Liverpool and please know that you are always most welcome to reach out to me whenever I can be of assistance to you. Best Regards, Kinga Walsh

Beautiful hotel, enjoyed our stay!

Customer review rating 4.0/5

Nella Friends - Confirmed reviews ALL

Stayed a couple of times and really enjoy our stay. Love the decor, great service, comfy beds and enjoy the spa. Only feedback is the breakfast, extremely overpriced for what you get. Continental selection is poor, if they could look at improving it could make a big difference.

Dear Nella, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us in our constant endeavour to improve our services. I hope you will accept my assurance that your comments regarding the breakfast service have been immediately raised and addressed with both our Director of Food and Beverage and Restaurant Manager to ensure that such a disappointing situation does not occur in future. I sincerely hope that this one-off experience will not deter you from returning. Kind Regards, Kinga Walsh

Nice hotel staff very friendly and polite

Customer review rating 4.5/5

Andy Couples - Confirmed reviews ALL

Nice hotel staff great only fault this time was breakfast had to wait both days for food to be filled up in the hot section and bread.

Dear Andy, We very much appreciate your comments regarding your stay at the The Municipal Hotel and Spa Liverpool - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

A comfortable nights sleep

Customer review rating 3.5/5

Gaa Couples - Confirmed reviews ALL

The room was again fantastic, spacious, great bed and a very good bathroom that fitted my disabled wife needs. Only issues that existed were that there was a very nice disabled parking bay in the undercroft but then yet again it was not possible to access the hotel from there. In addition service in the bar was slow. It is a great room and they do make a decent cocktail but they need to be aware of service standards

Dear GAA, Thank you for taking the time to share your very personal comments following your recent stay the Municipal Hotel & Spa. I am genuinely sorry to learn that certain aspects of your stay were not to your satisfaction. Where we have not provided the very best service and facilities, it is always my express intention to rectify the matter decisively along with my team. The team members responsible for the areas you have kindly highlighted have asked to be associated with my apology, and to offer assurance that your feedback will be used constructively to address the matters raised. It is my earnest hope that you allow us to restore your confidence in the Municipal when your travels bring you to Liverpool and please know that you are always most welcome to reach out to me whenever I can be of assistance to you. Best Regards, Kinga Walsh

Other web-users rate our hotel

  • 673 reviews 9.6/10 Location
  • 1,249 reviews 6.9/10 Room
  • 1,412 reviews 7.7/10 Service
  • 5 reviews 0/10 WiFi
  • 762 reviews 8.5/10 Amenities
  • 560 reviews 9.3/10 Vibe
  • 505 reviews 7.7/10 Bar
  • 463 reviews 5.6/10 Breakfast

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