The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,478 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,478 reviews

Customer review rating 4.0/5

Stephen A. Couples - Confirmed reviews ALL

The Hotel was very nice and the Staff were very helpful. The Breakfast was not good though. There just was not enough food put out for the amount of people eating that morning. I paid £25 for a breakfast and left feeling hungry.

Dear Mr A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you overall enjoyed a comfortable stay and found our team helpful. We are truly sorry to hear that breakfast did not meet your expectations and that there was not sufficient food available during your visit. This is certainly not the experience we want for our guests and we completely understand your disappointment at leaving feeling unsatisfied. Your feedback has been shared with our Food & Beverage Management Team so we can review our breakfast service levels and ensure food availability is better managed during busy periods. We genuinely value your comments, as they help us identify areas where we can improve. Thank you again for bringing this to our attention. We hope we will have the opportunity to welcome you back in the future and provide you with a much-improved experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 0.5/5

Ellen W. Couples - Confirmed reviews ALL

Upsetting and disappointing. It was mine and my husbands anniversary. We tried to get a drink in the bar at about 4pm but were ignored. We eventually ordered one but it took 35mins to be served. We then went out to a cooking class which was bought for us by our daughter and arrived back at the hotel about 8pm. This time we could not even get a seat. I did get the attention of a staff member and said we were staying at the hotel and could they find us a seat but they disappeared and never came back. My husband and I then just went to our room and made a coffee at 8.30pm and retired for the night. Our stay was £255.00 I may as well stayed at a holiday inn. On a positive note your front of staff were lovely on check in. All my friends and family stay at the Municipal when they are in Liverpool and say how amazing it is. I just felt you prioritised the general public on Saturday nights out over your residents. Which is sad. I understand Christmas is a busy time but last year I stayed at the Tigerlilly in Edinburgh over The same period. This again in a popular hotel with young people on a night out but as we were residents they made sure we had a seat and could order a drink. I have never given a review so negative before but without honest feedback you cannot improve your service. Ellen W.

Dear Ms W., Thank you for taking the time to share your experience with us, and please accept our sincere apologies that your Anniversary stay fell so far short of expectations. This is absolutely not the impression we want any of our guests to leave with, especially on such a special occasion. We are very disappointed to hear about the difficulties you experienced in our bar, both in the afternoon and later that evening. Being ignored, waiting so long for service, and then not being assisted when you requested a seat is simply unacceptable, and we are truly sorry. Your feedback highlights service lapses that do not reflect the standards we are committed to delivering, and we will be addressing this directly with the team. We understand how frustrating it must have felt to return from your Anniversary plans and be unable to enjoy the bar as hotel residents. While weekends, especially during the festive period can be busy, our guests staying with us should always feel prioritised and properly taken care of. We regret that this was not the case for you and your husband, and we fully appreciate why you felt disappointed. On a positive note, we are pleased to hear that our Front Desk team made you feel welcome on arrival, and we will be sure to share your kind words with them. Your honest feedback is extremely valuable, and we are grateful you chose to share it with us. We would very much appreciate the opportunity to speak with you directly so we can make this right and ensure your next experience reflects the high level of hospitality we aim to offer. As a gesture of goodwill, and to show you the level of hospitality we strive to deliver, we would love to invite you back for a complimentary round of drinks, whether you choose to stay with us again or simply visit the bar on your next trip to Liverpool. Please do not hesitate to contact me via Ch… to arrange this. Thank you again for your thoughtful feedback. We truly hope we will have the chance to restore your faith in us on a future visit. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Chris B. Couples - Confirmed reviews ALL

Fabulous hotel

Dear Mx b., Thank you for taking the time to share such wonderful feedback. We are delighted to hear how much you enjoyed your recent stay, and truly look forward to welcoming you back to The Municipal whenever your plans next allow. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 3.5/5

Nic M. Friends - Confirmed reviews ALL

I was reasonably happy with my stay overall. The room was beautiful, spotless, comfortable, and thoughtfully designed. The only downsides were the queues. I waited a while to check in, again to be seated at breakfast, and once more at checkout. Breakfast itself felt poor value at £25 per person, especially with an automatic service charge added when it was mostly self-serve, including having to stand and make your own toast. For the price, I would expect table service or at least a smoother experience. With better queue management and a rethink of the breakfast pricing/service charge, this would be an easy five-star stay.

Dear Ms M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you were overall happy with your stay and that you found your room to be beautiful, spotless, comfortable, and thoughtfully designed; these are all things we take great pride in. However, we are truly sorry to hear that queues impacted your experience at check-in, breakfast, and checkout. Over our festive period we are incredibly busy, and while this helps create a lively atmosphere, we fully recognise that wait times should always be kept to a minimum. Your comments have been shared as we continue to review staffing levels and guest flow during peak times to improve the experience for our guests. We also appreciate your honest feedback regarding breakfast. We understand your expectations around value and service, particularly in relation to pricing and the service charge, and your comments are extremely valuable as we reassess how we can enhance the breakfast experience. Thank you again for your constructive review. We truly value your feedback and hope to have the opportunity to welcome you back in the future and provide you with the five-star experience we aim to deliver. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Andrew F. Couples - Confirmed reviews ALL

A lovely hotel in a great position the staff were amazing and the facilities first class including the spa which is an absolute gem!

Dear Mr F., Thank you ever so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our facilities, especially the spa, to be first class. It truly is a gem, and we are thrilled you thought so too. Your kind words about our team mean a great deal to us, and we are especially grateful for your mention of Alex. We will be sure to pass along your praise, as he will be delighted to know he helped make your visit even more enjoyable. We hope to have the pleasure of welcoming you back again soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Other web-users rate our hotel

  • 1,268 reviews 9.6/10 Location
  • 2,412 reviews 7.3/10 Room
  • 2,986 reviews 8.3/10 Service
  • 18 reviews 4.5/10 WiFi
  • 1,412 reviews 8.5/10 Amenities
  • 1,108 reviews 6.2/10 Comfort
  • 990 reviews 9.3/10 Vibe
  • 962 reviews 8.1/10 Bar

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