Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.

The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Name: The Municipal Hotel and Spa Liverpool MGallery | City Centre Hotel | Accor - ALL
Address: Municipal Building, Dale Street, LIVERPOOL, L2 2DH, GB
Telephone: +441513323030
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,681 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

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The Municipal Hotel & Spa Liverpool - MGallery Collection

Boutique hotels with personality for a remarkable travel experience

The Municipal Hotel & Spa is Liverpool's only 5* hotel, located on Dale Street, one of the original seven streets that make up the city centre as we know it today. The hotel is a perfect base to explore the city including its many cultural attractions, shops, bars & restaurants. Offering 179 Luxurious bedrooms and an award winning Spa facility.
Be our guest and visit this landmark building, reminiscing in its tales.

Choose from deluxe, superior, family rooms or suites for unparalleled peace and comfort from the first moment. Beauty and wellness facilities include a tranquil 16m indoor swimming pool, sauna, steam room, jacuzzi and luxury treatments. British brasserie influenced by Liverpool's trade history, with menus reflecting connections to land and sea. Palm Court Bar occupies the central atrium and the Botanic Afternoon Tearoom.

Located in the heart of the City Center, just 8 minutes walk from Lime Street Train station and close to all points of interest. The nearest airport is Liverpool John Lennon Airport which is 8 miles away .

The iconic Municipal Buildings started out life as the home of Liverpool City Council and is now transformed into this amazing luxury hotel. Enjoy your time with us and reminisce in its tales whilst exploring all Liverpool has to offer.

Annie Brown, Hotel Management

Hotel extras

Luxurious central location in Liverpool close to everything you will love about Liverpool
179 modern and luxurious bedrooms with special touches for a memorable experience
Our British brasserie offers delicious dishes from around the globe in a stunning decor
Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.
6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Room

Classic Room with one double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Accessible Classic Room with one double bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Room

Deluxe Room with one double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with two double beds

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Double bed(s)

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Suite

Executive Suite with one double bed

3 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

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Suite

Junior Suite with one emperor king-size bed

3 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

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Suite

Sir Thomas Suite with one king-size bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

The Municipal Suite with one emperor king-size bed

3 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: City View

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Suite

Presidential Suite with one emperor king-size bed

2 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Accessible Classic Room with one double bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

+44 151 332 3030

Railway station
Ferries

LIME STREET STATION

Railway station

Access: 2.41 km / 1.5 mi 8 min walk / 5 min drive

LIVERPOOL FREEPORT

Ferries

Access: 4.83 km / 3 mi 1 hrs walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

SEAFORTH

A beautiful British brasserie with a worldy exotic twist and touches of Liverpool historical trade past. Menus designed and inspired with global influences showcasing the colourful plates from Liverpool connections to land and sea.

BOTANIC TEAROOM

Our beautifully designed tearoom offers guests a truly divine experience with a Liverpool twist including afternoon tea.

Spa

Introducing the Municipal Thermae Spa, a sanctuary and heavenly invite to precious time. Unwind with unrivalled wellness and beauty experiences using state of the art technology during treatments. Booking is required. Spa and swimming pool chargeable.

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Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 82 m² / 882 sq ft
Maximum seats capacity: 60
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,681 reviews

Siobhan C. Solo - 7/7/2026 Confirmed reviews ALL

Dear Guest, Thank you for your outstanding review. We are delighted to hear that every aspect of your stay met your expectations. It is wonderful to know that you enjoyed your room, our spa, Seaforth Restaurant, and the bar, and that our team helped make your visit such a memorable one. Your recommendation and perfect scores across all areas are truly appreciated. We look forward to welcoming you back to the Municipal Hotel for another exceptional stay. Kind regards, Kinga Walsh Front of House Manager

Daniel V. Couples - 7/7/2026 Confirmed reviews ALL

Very disappointed given it is a 5 star hotel, room was extremely basic for an executive sweet and over priced. The room was unavailable to us until after 13:30, the receptionist was very helpful though and provided us somewhere to get dressed but still disappointing. For a hotel that is 5 stars the fridge only has two cans of water in the fridge one sparkling, one still. It all seemed very amateur and did not feel like we were in a 5 star hotel at all.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet the high expectations you had for a five-star experience. We appreciate your comments regarding the Executive Suite, the in-room amenities, and your perception of the overall value, and we regret that these aspects left you feeling disappointed. We are pleased to hear that our receptionist was able to assist you while your room was being prepared, although we fully understand your frustration that it was not ready as early as you had hoped. We also appreciate your comments regarding the room presentation and minibar offering, and these have been shared with the relevant teams for review as we continually look to enhance our guest experience. Thank you once again for your honest feedback. We hope you will consider giving us another opportunity in the future to provide the level of stay we strive to deliver. Kind regards, Kinga Walsh Front of House Manager

Kulvinder S. Families - 7/7/2026 Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you and your family had such an enjoyable stay with us. It is especially pleasing to know that Charlotte was able to assist with your room arrangements, ensuring your parents had easy access and were close to the rest of your family. We will be sure to share your kind recognition with her. Thank you for your recommendation. We look forward to welcoming you and your family back to the Municipal Hotel again soon. Kind regards, Kinga Walsh Front of House Manager

Ruth R. Business - 7/7/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you had an overall enjoyable stay and appreciate your positive comments regarding the cleanliness of the hotel. However, we are sorry to learn that the service in Palm Court and the bar did not reflect the attentive, five-star experience you expected. Your comments regarding service levels, room size, and in-room amenities have been shared with the relevant teams as we continually review how we can enhance the guest experience. We value your feedback and thank you for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back to the Municipal Hotel and provide an experience that exceeds your expectations. Kind regards, Kinga Walsh Front of House Manager

Thomas A. Couples - 7/6/2026 Confirmed reviews ALL

For a five-star hotel costing over £400 for two nights, I didn’t feel the experience justified the price. We were in a queue to check in which was fine but I overheard the receptionist discussing their check-in with other customers. Everything seemed different. We gave our check-in name and keys. However, I overheard two people checking in before us getting complimentary upgrades. They were asked about their plans while staying and offered various options including spa treatments. Just no engagement or communication. It was our anniversary and I had noted it on the booking and my wife had also phoned or messaged me (I didn’t realise until later) but clearly this detail was overlooked. Can’t remember his name tho , but the doorman/ concierge top class service , really nice guy , one of the very few positives .

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to learn that your anniversary stay did not meet the expectations you had for a five-star experience. We fully appreciate your disappointment regarding the arrival experience and the lack of personalised engagement at check-in, particularly as you were celebrating a special occasion. Your comments regarding recognition of guest occasions and consistency of service have been shared with our Front Office team for review. We are pleased to hear that our doorman/concierge made a positive impression and provided exceptional service. We will ensure your kind comments are shared with the team, as this level of care is exactly what we aim to deliver. Thank you also for your feedback regarding the value for money and WiFi connection. We appreciate your honesty and will use your comments to help us continue improving the guest experience. We value your loyalty as an ALL Classic member and hope to have the opportunity to welcome you back in the future and provide the warm, personalised stay you should expect from us. Kind regards, Kinga Walsh Front of House Manager