The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,480 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,480 reviews

Customer review rating 4.0/5

Stephen A. Couples - Confirmed reviews ALL

The Hotel was very nice and the Staff were very helpful. The Breakfast was not good though. There just was not enough food put out for the amount of people eating that morning. I paid £25 for a breakfast and left feeling hungry.

Customer review rating 0.5/5

Ellen W. Couples - Confirmed reviews ALL

Upsetting and disappointing. It was mine and my husbands anniversary. We tried to get a drink in the bar at about 4pm but were ignored. We eventually ordered one but it took 35mins to be served. We then went out to a cooking class which was bought for us by our daughter and arrived back at the hotel about 8pm. This time we could not even get a seat. I did get the attention of a staff member and said we were staying at the hotel and could they find us a seat but they disappeared and never came back. My husband and I then just went to our room and made a coffee at 8.30pm and retired for the night. Our stay was £255.00 I may as well stayed at a holiday inn. On a positive note your front of staff were lovely on check in. All my friends and family stay at the Municipal when they are in Liverpool and say how amazing it is. I just felt you prioritised the general public on Saturday nights out over your residents. Which is sad. I understand Christmas is a busy time but last year I stayed at the Tigerlilly in Edinburgh over The same period. This again in a popular hotel with young people on a night out but as we were residents they made sure we had a seat and could order a drink. I have never given a review so negative before but without honest feedback you cannot improve your service. Ellen W.

Customer review rating 5.0/5

Chris B. Couples - Confirmed reviews ALL

Fabulous hotel

Customer review rating 3.5/5

Nic M. Friends - Confirmed reviews ALL

I was reasonably happy with my stay overall. The room was beautiful, spotless, comfortable, and thoughtfully designed. The only downsides were the queues. I waited a while to check in, again to be seated at breakfast, and once more at checkout. Breakfast itself felt poor value at £25 per person, especially with an automatic service charge added when it was mostly self-serve, including having to stand and make your own toast. For the price, I would expect table service or at least a smoother experience. With better queue management and a rethink of the breakfast pricing/service charge, this would be an easy five-star stay.

Customer review rating 5.0/5

Andrew F. Couples - Confirmed reviews ALL

A lovely hotel in a great position the staff were amazing and the facilities first class including the spa which is an absolute gem!

Other web-users rate our hotel

  • 1,268 reviews 9.6/10 Location
  • 2,412 reviews 7.3/10 Room
  • 2,986 reviews 8.3/10 Service
  • 18 reviews 4.5/10 WiFi
  • 1,412 reviews 8.5/10 Amenities
  • 1,108 reviews 6.2/10 Comfort
  • 990 reviews 9.3/10 Vibe
  • 962 reviews 8.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.