Dear Ms M., Thank you for your wonderful review. We’re delighted to hear you enjoyed your recent stay and appreciated our beautiful hotel and excellent location. We’re especially pleased that Jamie made such a positive impression. We’ll be sure to pass on your kind words to him, it will mean a great deal. We look forward to welcoming you back for another memorable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms W., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location and found our team to be so friendly and helpful. We are, however, sorry to learn of your disappointment regarding the spa experience. We completely appreciate your frustration, particularly as the spa was an important part of your decision to stay with us and the additional charge and advance booking requirement were not as clearly communicated as they should have been. Please accept our sincere apologies for any misunderstanding this caused. We are pleased that our reception team was able to arrange a spa experience for you and your granddaughter, allowing you to enjoy some special time together for her birthday. We will certainly take your comments regarding the pricing and clarity of our spa information on board, as we are always looking for ways to improve the guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience on a future visit. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms D., Thank you so much for your wonderful review. We are delighted to hear that you found the hotel beautiful and our team exceptionally helpful and friendly. It is a pleasure to know that we exceeded your expectations and that you would happily return. Your kind recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr R., Thank you for your wonderful feedback. We’re delighted that, even during your brief one-night visit, you enjoyed such a positive experience from check-in through to departure. It’s lovely to hear that you appreciated your room upgrade and found your room quiet, beautifully appointed and spotlessly clean. We’re pleased that your loyalty was rewarded and that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back for a longer visit in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr F., Thank you so much for your wonderful review and generous recommendation. We are delighted that you enjoyed our excellent location, friendly team and the beautiful atmosphere of our hotel. It is particularly lovely to hear your kind comments about our bar, we are thrilled that you felt it had the elegance and ambience of a world-class hotel. We’re only sorry your stay wasn’t longer! We very much look forward to welcoming you back for a more leisurely visit next time. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr B., Thank you for your wonderful review and for choosing to celebrate such a special milestone with us. It was a pleasure to be part of your 40th birthday celebrations. We are delighted to hear that you enjoyed your overnight stay, particularly your time in the spa and afternoon tea. Most of all, it is wonderful to know that our team helped make your birthday feel extra special. We hope to have the pleasure of welcoming you back for another luxurious and memorable stay very soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms T., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the atmosphere of our hotel bar and found it an impressive and relaxing space. We are, however, genuinely sorry that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the selection of non-alcoholic beverages and will share these with our Food & Beverage Management Team for consideration. We are particularly sorry to hear that you found your room too small and experienced issues with the shower leaking across the bathroom floor. Had we been made aware of your concerns during your stay, we would of course have been very happy to see what we could do to assist. We always encourage our guests to speak with our team during their stay, as this gives us the opportunity to address any concerns and enhance their experience wherever possible. With regard to your experience at breakfast, we are sorry that you felt overlooked by your assigned server and that other members of the team had to assist with your order. We actively encourage our team to engage with guests, create genuine connections and ensure a warm and welcoming atmosphere. However, this should always be balanced with remaining attentive to every guest and ensuring that nobody feels unattended. We will share your feedback with our Food & Beverage Management Team so that this can be addressed appropriately with the team. We are sorry for any confusion caused regarding parking arrangements. We specify NCP Moorfields on our website and booking information, which is the car park we have partnered with since opening. We appreciate that parking is an important consideration for our guests and regret any misunderstanding regarding the location of our parking arrangement. We are sorry that your overall experience fell short of your expectations and that you have been left feeling that you would not return. We genuinely value your feedback, and your comments will be shared with the relevant teams for review. Thank you again for taking the time to provide such comprehensive feedback. Please accept our sincere apologies for the aspects of your stay that did not meet the high standards we strive to maintain. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms Morgan, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our excellent location and found the hotel to be clean, welcoming and well cared for. It is especially lovely to hear such kind praise for our Housekeeping team. We take great pride in ensuring our guests return to a beautifully presented and well-stocked room, and we will be delighted to share your compliments with the team. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms R., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the little touches that make a stay special, from our luxurious toiletries and dressing gowns to the comfortable pillows and in-room coffee machine. It’s wonderful to know these details added to your experience, and we look forward to welcoming you back for another relaxing stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr M., Thank you for taking the time to share such detailed feedback following your recent three-night stay with us. We are genuinely sorry that your experience fell short of the high standards you quite rightly expected from a five-star hotel. With regard to your room, we would like to clarify that the accessible room was allocated because this was the room category reserved on your booking. We appreciate that this may not have been what you anticipated, and we are sorry if the room type was not fully understood at the time of booking. Our accessible rooms are specifically designed to provide additional space and accessibility features; however, we appreciate your comments regarding the shower and will ensure these are reviewed by our maintenance team. We are particularly disappointed to hear about the issues with housekeeping during your stay. Returning to your room after several hours away to find that it had not been serviced, followed by a delayed attempt to service the room, is certainly not the level of service we aim to provide. Equally, the lack of shower gel and the concerns you experienced with the storage facilities should have been identified and addressed by our team. We are also very sorry that your breakfast experiences did not reflect the attentive and efficient service we strive to deliver. We take your comments regarding the delays, table availability, coffee service and the manner of one of our team members very seriously. This is not the impression we wish to leave with our guests, and your feedback will be shared with the relevant departments. We fully appreciate how frustrating it must have been to encounter several shortcomings throughout your stay, and we sincerely apologise that these impacted your overall impression of the hotel and the value of your visit. Your feedback is extremely valuable to us, and we hope that you might consider giving us another opportunity in the future to demonstrate the exceptional level of hospitality and service that we aspire to provide to every guest. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms M., Thank you for taking the time to share your feedback with us, and congratulations to your daughter and her boyfriend on their university graduations. We are delighted that you chose to celebrate such an important milestone with an overnight stay and spa treatments. We are sorry to hear that their experience was disappointing due to the additional charge for access to our spa facilities. We completely understand how this may have come as a surprise, particularly when comparing different spa experiences across hotels in Liverpool. We would, however, like to clarify that our spa access is not simply for use of the swimming pool. The £50 charge provides access to our full thermal experience, allowing guests to enjoy a range of dedicated thermal facilities designed to complement their treatments and provide a more immersive and restorative spa experience. That said, we appreciate that the distinction and associated cost may not have been sufficiently clear at the time of booking, and we are sorry for any disappointment this caused. Your feedback is valuable and will be shared with our team as we continue to ensure our spa offering and pricing are communicated as clearly as possible. We hope your daughter and her boyfriend were still able to enjoy their treatments and celebrate their achievements, and we would be delighted to welcome them back for another special occasion in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr M., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you were impressed with the cleanliness of the hotel, the attentive service from our team, and our location and facilities. It is always a pleasure to know that our guests have experienced the high standards of comfort and hospitality we strive to provide. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms f., Thank you for sharing your thoughtful feedback following your recent stay with us. We are delighted to hear that you found your stay comfortable and that, aside from a couple of shortcomings, your experience was close to perfect. We sincerely apologise for the unpleasant odour you encountered in the corridor outside your room. Please be assured that the matter will be thoroughly investigated by our Maintenance and Housekeeping teams to identify the source and ensure this is addressed promptly. We are equally sorry that the service in Palm Court did not meet the high standards we aim to provide. Your comments have been shared with the relevant team for review and improvement. It was a pleasure to have you stay with us, and we very much hope to have the opportunity to welcome you back for a truly exceptional experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr B., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our beautiful hotel, excellent location, and the warm welcome from our reception team. It is particularly lovely to hear that you found your room comfortable and inviting. We also appreciate your candid comment regarding the bathroom size and will certainly take your feedback into consideration as we continue to enhance our guests’ experience. Thank you once again for your kind review. We very much look forward to welcoming you back and hope to make your next stay equally memorable. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms E., Thank you for sharing such a lovely review. We are delighted to hear that you had such an enjoyable stay and that our team made you feel so warmly welcomed. It is especially wonderful to hear your kind words about Kayleigh in Palm Court. We will be sure to share your compliments with her, as it is always rewarding to recognise colleagues who go the extra mile to create a truly memorable experience. We sincerely appreciate your kind feedback and look forward to welcoming you back for another exceptional stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr B., Thank you for your wonderful feedback and for choosing to stay with us for the first time. We are absolutely delighted to hear that you enjoyed our beautiful setting and, most importantly, the warm and attentive service from our team. To know that, after a decade of staying elsewhere, you are considering making us your new choice is the greatest compliment we could receive. It was a genuine pleasure to welcome you, and we very much look forward to welcoming you back and making each future stay just as memorable. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms D., Thank you so much for such an exceptional review, and for choosing The Municipal as your go-to hotel in Liverpool. It is a genuine pleasure to welcome you back for your third stay, and we are especially touched to know that, even after a challenging experience elsewhere, our team and hotel provided the comfort, care and sense of welcome you were looking for. Knowing that your experience with us has been consistently superb means a great deal to everyone at The Municipal. We are particularly grateful for your recognition of our breakfast team over the Bank Holiday weekend. Your comments about their seamless service, professionalism and warmth are wonderful to hear, and we will be delighted to share your praise with them personally. It is recognition such as this that truly inspires our colleagues to continue delivering the exceptional hospitality we aspire to. We are thrilled that you enjoyed the beautiful surroundings, facilities and comfort of your room, and most importantly, that you felt genuinely welcomed throughout your stay. Thank you once again for your incredibly kind words and continued loyalty. It is always a privilege to have you stay with us, and we very much look forward to welcoming you back to The Municipal for your fourth visit and many more to come. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr W., Thank you for taking the time to share such thoughtful and detailed feedback following your stay with us. We are delighted to hear that you found our team so welcoming, particularly our Reception and Concierge colleagues, and that their attentive service helped make your visit enjoyable. We sincerely appreciate your constructive comments regarding the room lighting and the lack of a dedicated area to sit and relax. Feedback such as yours is invaluable, and we will certainly share these observations with the relevant teams as we continually look for ways to enhance our guests’ comfort and experience. It is wonderful to hear that, despite these points, you would choose to stay with us again. We very much look forward to welcoming you back and hope to make your next visit an even more memorable one. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr S., Thank you for your wonderful review and for sharing such generous feedback with us. We are absolutely delighted to hear that you enjoyed a first-class experience and that the professionalism, warmth and attentiveness of our team made such a positive impression. Creating exceptional service in beautiful surroundings is at the heart of what we strive to deliver, so it is incredibly rewarding to know that you had such a wonderful stay. Your kind words are sincerely appreciated and will be shared with our entire team as a wonderful source of encouragement. It was our pleasure to have you as our guest, and we very much look forward to welcoming you back for another memorable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager