The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,536 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,536 reviews

Customer review rating 4.5/5

Ferris C. Business - Confirmed reviews ALL

Check in was outstanding and they did find me a nail file when I asked for one..

Dear Ferris, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you experienced excellent customer service throughout the hotel, and that your check-in stood out as outstanding. It’s always the small touches that make a difference, so I’m especially pleased our team were able to assist with your request for a nail file. Your kind comments will be shared with the team, who will be encouraged to know their efforts made a positive impact on your stay. We very much look forward to welcoming you back again soon. Warm regards, Alexander Guest Relations Manager

Customer review rating 4.0/5

Tony W. Business - Confirmed reviews ALL

Lovely hotel in a great location for exploring the city… some of the rooms are a little small and difficult to navigate, but comfy beds and amazing showers!!! Breakfast always disappoints, eggs undercooked, colleagues making coffee that clearly don’t know how to and the little room where the bread, cereal, fruit etc is always has more flies than residents! The last time I stayed the Galatasary entourage were staying and completely took over the palm court and restaurant-I wish I’d been told in advance?

Dear Tony, Thank you for taking the time to share such detailed feedback following your recent stay with us. I’m pleased to hear that you enjoyed our central location, found the hotel lovely overall, and were able to relax with a comfortable bed and our showers—your positive comments are truly appreciated. That said, I am sorry to learn that aspects of your stay did not meet expectations. Your feedback regarding the room layout has been noted, and I regret that breakfast has consistently been disappointing. Concerns around food quality, coffee preparation, and cleanliness—particularly the issue you raised—are taken very seriously and will be addressed directly with the relevant teams to ensure immediate improvement. I also apologise for the inconvenience caused during your stay when a large group occupied key areas of the hotel. I completely understand how this impacted your experience, and we should have communicated this more clearly in advance. Your feedback is invaluable in helping us improve, and we do hope to have the opportunity to welcome you back for a much more seamless and enjoyable stay in the future. Warm regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Laura H. Couples - Confirmed reviews ALL

Fantastic experience at the Muncipal Hotel and Spa for our 10 year anniversary. Lovely welcome upon arrival and the staff went above and beyond for us. The venue is beautiful, great location to city centre. Rooms are stylish, quiet and comfortable and the bar/restaurant is stunning. Couldn’t recommend enough. We also made a last minute visit to use the spa facilities and couldn’t have been more grateful for Ross who saw to us. He was welcoming, very helpful and really made our trip. Thank you!

Dear Ms H., Thank you so much for your wonderful review, and a very happy 10-year anniversary to you both! We’re absolutely delighted to hear that you had such a fantastic experience with us and that our team helped make your stay so special. It’s especially lovely to know that you enjoyed the warm welcome, the comfort of your room, as well as the bar and restaurant. I’ll be sure to pass on your kind words to Ross, he’ll be thrilled to know he made such a positive impact on your visit. We’re so pleased we could accommodate your last-minute spa visit and help make your trip even more memorable. Thank you again for your recommendation. We truly look forward to welcoming you back for another special stay in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Jennifer P. Solo - Confirmed reviews ALL

great stay. nice rooms. great location.

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you had a great stay and enjoyed our rooms as well as our fantastic location. Your kind comments are truly appreciated and will be shared with the team. We very much look forward to welcoming you back again soon. Warm regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Steve L. Families - Confirmed reviews ALL

From check in to check out we found the staff very efficient and friendly, facilities were excellent as was the food

Dear Steve, Thank you for taking the time to share your wonderful feedback following your recent stay with us. I am delighted to hear that you found the hotel to be lovely and well located, and that your experience from check-in through to check-out was smooth and enjoyable. It’s especially pleasing to know that our team made such a positive impression, and that you enjoyed both our facilities and the food. Your kind comments will be shared with the entire team, who will be encouraged to know their efforts contributed to your stay. We very much look forward to welcoming you back again soon. Warm regards, Alexander Guest Relations Manager

Other web-users rate our hotel

  • 1,229 reviews 9.6/10 Location
  • 2,328 reviews 7.5/10 Room
  • 2,966 reviews 8.4/10 Service
  • 21 reviews 3.4/10 WiFi
  • 1,364 reviews 8.7/10 Amenities
  • 1,072 reviews 6.2/10 Comfort
  • 968 reviews 9.2/10 Vibe
  • 904 reviews 8/10 Bar

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