The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,652 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

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Room 1

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,652 reviews

Customer review rating 5.0/5

Rashmi N. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Gavin B. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Mabli G. Families - Confirmed reviews ALL

Dear Ms G., Thank you for taking the time to share your feedback. While we appreciate you choosing to stay with us, we are sorry to learn that your experience did not meet your expectations. We regret that you found your Deluxe Room to be smaller than anticipated. We understand that comfort and space are important aspects of a luxury stay, and we are sorry that the accommodation did not provide the experience you had expected. We are particularly disappointed to hear about your interactions with our Room Service team. Providing warm, attentive and accommodating service is at the heart of what we strive to deliver, and we sincerely apologise that this was not reflected during your stay. We also regret that your lunch prior to departure did not meet the standards we aim to uphold. It is especially disappointing to know that your overall impression fell short of what you expect from a five-star hotel. Your comments have been shared with our management team for review, as feedback such as yours is invaluable in helping us identify opportunities for improvement. Thank you once again for your candid feedback. Although we are sorry to hear that you do not currently intend to return, we hope you may reconsider in the future and allow us the opportunity to provide the exceptional experience we strive to deliver. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Stephen S. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Charlotte W. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 1,142 reviews 9.6/10 Location
  • 2,245 reviews 7.5/10 Room
  • 2,880 reviews 8.5/10 Service
  • 24 reviews 6/10 WiFi
  • 1,274 reviews 8.8/10 Amenities
  • 1,040 reviews 6.1/10 Comfort
  • 938 reviews 9.3/10 Vibe
  • 874 reviews 8.2/10 Bar

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