The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,642 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,642 reviews

Customer review rating 5.0/5

Helen B. Friends - Confirmed reviews ALL

We arrived late in the day as the hotel which we planned staying in was awful and we left, we found ourselves at a car park and on foot found the Municipal around the corner, the door and reception staff were amazing, and we soon settled in to our beautiful room, then had some time in the bar for a meal and cocktails - all were delicious, the room was superbly comfortable, and breakfast was also delicious

Dear Guest, Thank you for your wonderful review. We are delighted that you found us and that our reception team made you feel so welcome from the moment you arrived. It is fantastic to hear that you enjoyed your beautiful room, your meal and cocktails in the bar, and our breakfast offering. We truly appreciate your kind comments and look forward to welcoming you back to the Municipal Hotel & Spa again soon. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 3.5/5

Richard S. Couples - Confirmed reviews ALL

Hotel was okay, Executive room a bit small. But to pay £50 for a Spa experience was a rip off. Nothing special, a pool, sauna, steam room and rain shower. The pool was too cold and the whole spa area looked a bit sad, no personality, plants etc

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay with us. Whilst I am pleased to hear that you found the hotel satisfactory overall, I was naturally disappointed to learn that your spa experience did not meet your expectations. We appreciate that value for money is an important part of any visit, and I am sorry that you felt the spa facilities did not justify the access charge. Your comments regarding the pool temperature and the overall ambience of the spa have been noted with great interest. We continually review our facilities and guest feedback plays an invaluable role in helping us identify areas where improvements can be made. Our aim is to provide a relaxing and rejuvenating environment for all our guests, and I regret that on this occasion we fell short of delivering the experience you were hoping for. I have shared your observations with the relevant teams for consideration. Thank you once again for your honest feedback. We hope that, despite your disappointment with the spa, we may have the opportunity to welcome you back in the future and provide a more enjoyable experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Thomas B. J. Business - Confirmed reviews ALL

Great service. I have been there a couple of times and you doing great each time!!

Dear Mr B. J., Thank you for your wonderful feedback and for choosing to stay with us again. It is truly rewarding to know that each visit has met your expectations and that our team has consistently delivered the level of service you deserve. Creating memorable experiences for our returning guests is at the heart of everything we do, and your kind words mean a great deal to us. We greatly value your continued loyalty and look forward to welcoming you back again soon for another exceptional stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Robert D. I. Couples - Confirmed reviews ALL

We have stayed at the MUNICIPAL before and have enjoyed our stays. The staff is tremendous, the rooms (though a little small) are beautiful and welcoming. Will recommend and stay again! A wondferful experience!

Dear Mr D., Thank you for your kind words and continued loyalty to The Municipal. We are absolutely delighted to hear that you consistently enjoy your stays with us and that our team continue to make such a positive impression. Your compliments regarding the warmth and attentiveness of our staff are truly appreciated and will be shared with everyone. It is also wonderful to know that you find our rooms beautiful and welcoming, even while acknowledging their more intimate size. As a historic building, our spaces do vary in character, and we are pleased this adds to your overall experience. We are truly grateful for your recommendation and delighted to know you plan to return. We very much look forward to welcoming you back for another wonderful stay in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Christopher L. Friends - Confirmed reviews ALL

Spent 7 wonderful days at the Municipal. The property is wondrous and everything is top shelf. Making to extra special is the attentiveness and helpfulness of the entire staff. Our group felt truly welcomed and appreciated throughout our stay.

Other web-users rate our hotel

  • 1,165 reviews 9.6/10 Location
  • 2,289 reviews 7.4/10 Room
  • 2,925 reviews 8.5/10 Service
  • 23 reviews 5.4/10 WiFi
  • 1,323 reviews 8.8/10 Amenities
  • 1,062 reviews 6.2/10 Comfort
  • 964 reviews 9.3/10 Vibe
  • 899 reviews 8.2/10 Bar

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