The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,511 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,511 reviews

Customer review rating 3.0/5

Lynn C. Couples - Confirmed reviews ALL

Arrived to check in just after 3 so we could just check straight into our room. This wasn't possible as room was not ready. When asked how long was told do not know.Husband said that's not good enough so she gave us a drinks ticket.We got in the room just before 4 o'clock.It was booked for my husbands birthday so rather disappointed. The Hotel looks lovely and our room was nice and breakfast was good.We had a drink in the bar before we retired.Got to our room on the ground floor and realised phone had slipped out of my coat.Went straight back to my seat were I was sitting and phone was gone.Lady said a guy picked something up off my seat but she couldn't see him. I contacted reception but had a bit of a language barrier. No phone handed in but did not look on cctv.Husband then asked to see cctv nothing. He started ringing my phone about 6 times and eventually was answered guy behind the bar. He said couldn't answer as so but no one in the bar. So my husband definitely had a memorable birthday but not the best.We expected more.

Dear Mrs C., Thank you for sharing your feedback. I am very sorry that your stay did not meet expectations, particularly given the importance of celebrating your husband’s birthday. Please accept our apologies for the delay at check-in and for the distress caused by the situation regarding your missing phone. I understand how frustrating this must have been, and I regret that you felt insufficiently supported at the time. I am pleased to hear that you enjoyed the hotel, your room, and breakfast, though I am sorry these positives were overshadowed. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Sarah S. Friends - Confirmed reviews ALL

Lovely hotel! Very clean with a wonderful cocktail bar and gorgeous spa. Staff are all really respectful and professional. Would highly recommend.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our cocktail bar and spa, and that our team made such a positive impression during your stay. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the near future. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Nina C. Couples - Confirmed reviews ALL

The customer service from the staff was exceptional - the reception staff were very friendly, helpful and accommodating. The staff in palm court were also very attentive and we were well looked after.

Dear Guest, We very much appreciate your wonderful comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Nathan P. Couples - Confirmed reviews ALL

Stunning hotel staff are exceptional

Dear Guest, We are delighted to hear that you found the hotel stunning and that our team made such a positive impression during your stay. Your feedback means a great deal to us, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Louise H. Couples - Confirmed reviews ALL

The hotel was very nice, the room was comfortable and had everything we needed, the bar was lovely and the staff were very friendly. I would stay here again.

Dear Ms H., Thank you ever so much for your kind feedback. We are delighted to hear that you enjoyed the hotel, found your room comfortable, and had everything you needed for your stay. It is also wonderful to hear that our team made such a positive impression. We truly appreciate your recommendation and look forward to welcoming you back again. With Best Wishes, Charlotte Whittle - Adams Guest Relations Manager

Other web-users rate our hotel

  • 1,254 reviews 9.6/10 Location
  • 2,388 reviews 7.3/10 Room
  • 3,014 reviews 8.4/10 Service
  • 18 reviews 4.2/10 WiFi
  • 1,401 reviews 8.6/10 Amenities
  • 1,087 reviews 6.2/10 Comfort
  • 980 reviews 9.2/10 Vibe
  • 940 reviews 8.2/10 Bar

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