Dear Ciara, Thank you for taking the time to share such detailed feedback following your recent stay with us at The Municipal Hotel Liverpool. We are delighted to hear that you enjoyed the beauty and character of the hotel, as well as your room and the warm hospitality provided by the majority of our team. It is particularly wonderful to hear your kind words about Aslan at the bar. We will certainly ensure that your compliments are shared with him, as we know how much recognition means to our team members. That said, I am very sorry to hear about the areas of your stay that fell short of your expectations. In particular, I apologise for the experience you had when enquiring about the spa. The conflicting information you received from our teams was understandably frustrating, and the manner in which you were made to feel unwelcome is certainly not the level of service we strive to provide. I am also sorry that the speed of service throughout your stay was disappointing. We appreciate that, particularly in a hotel of our standard, guests should not have to experience lengthy waits for drinks, tea or food. Your comments regarding Palm Court are especially concerning. While we are pleased that you enjoyed your starters, it is disappointing to hear that your main courses did not meet expectations and that your carbonara and steak frites were not as they should have been. Your comments regarding both the quality and presentation of these dishes will be shared with our Food & Beverage team for review. We genuinely appreciate your balanced comments and your recognition of the potential you feel the hotel has. Feedback such as yours is invaluable in helping us identify where improvements are needed, and we will be taking your comments seriously as we continue to improve both our service and dining experience. Thank you once again for staying with us and for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you rightly expected from us. Warm regards, Alexander Guest Relations Manager

Dear Emma, Thank you so much for your wonderful review and for awarding us such a fantastic rating! We are absolutely delighted to hear that you had such an amazing experience at The Municipal Hotel Liverpool. It is wonderful to know that our team made you feel so welcome and were always on hand to assist throughout your stay. Your kind words about our staff mean a great deal to us. We are also thrilled that you enjoyed your room, the hotel itself and our fantastic location. We are very lucky to have such a beautiful setting in the heart of Liverpool, and it is lovely to hear that you appreciated it. We cannot wait to welcome you back to The Municipal for another fantastic stay! Warm regards, Alexander Guest Relations Manager

Dear Karl, Thank you for taking the time to share your feedback following your stay with us. I am sorry to hear that your experience was not quite as expected, particularly regarding the additional costs during your stay. We completely understand that value for money is an important part of the overall guest experience. With regard to our spa, I would like to provide a little context around the £50 per person charge. Our spa has a limited capacity of just 20 guests at any one time, while the hotel itself can accommodate more than 300 guests. As a result, we operate the spa on a paid-entry basis to help us carefully manage occupancy and ensure that the facilities remain comfortable and enjoyable for those using them. This approach also allows us to avoid incorporating the cost of spa access into all room rates, meaning guests who do not wish to use the spa are not paying for a facility they may not use. That said, I am sorry that the additional charges affected your perception of the value of your stay. We also take your comments regarding the checkout experience seriously. Our team should always take the opportunity to ask guests about their stay and ensure they leave feeling properly looked after. Thank you again for your honest feedback. We appreciate you highlighting these points and hope to have the opportunity to welcome you back in the future. Warm regards, Alexander Guest Relations Manager

Dear Harriet, Thank you so much for your lovely review and for choosing to stay with us at The Municipal Hotel Liverpool once again. It is fantastic to hear that you found your stay relaxing and enjoyed our central location. Even more so, we are delighted to know that this was your fifth stay with us in just five months! Your continued loyalty truly means a great deal to the entire team. We are so pleased that you found us, even if you wish you had discovered The Municipal sooner! We look forward to welcoming you back for your sixth stay and many more to come. Warm regards, Alexander Guest Relations Manager

Dear Peter, Thank you so much for your wonderful review and for awarding us such a fantastic rating. We are absolutely delighted to hear that you consider The Municipal Hotel Liverpool the best hotel you have stayed at in Liverpool. Knowing that you felt genuinely appreciated and well looked after means a great deal to our entire team. Creating a warm and welcoming experience for our guests is at the heart of what we do, so it is especially rewarding to know that this came across during your stay. We truly hope to have the pleasure of welcoming you back to The Municipal very soon. Warm regards, Alexander Guest Relations Manager

Dear Sophie, Thank you so much for your fantastic review and for awarding us a 5-star rating. We are absolutely delighted to hear that The Municipal was the perfect choice for your two-day business meeting. It is wonderful to know that our team made such a positive impression through their attentiveness, helpfulness and professionalism. We are also thrilled that you enjoyed the catering and found the meeting spaces and rooms to be spotless. Knowing that your experience was so positive that you have decided to host all of your future offsite meetings with us is the greatest compliment we could receive. We look forward to welcoming you and your team back to The Municipal very soon and to making each future event just as successful. Warm regards, Alexander Guest Relations Manager

Dear O., Thank you for taking the time to share your detailed feedback following your stay at The Municipal Hotel Liverpool. We are delighted that you enjoyed our beautiful building, décor and ambience, and that our team made such a positive impression. Your kind comments are greatly appreciated. I am, however, sorry to hear that the room did not meet your expectations. We appreciate your detailed observations regarding the wardrobe, lighting, mirror and bathroom space, and I will ensure these comments are shared with our Rooms and Housekeeping teams for consideration. We understand that comfort and practicality are just as important as the aesthetics of a room, and we are disappointed that these aspects affected your experience. I am also sorry that you felt the room size and spa pricing did not represent good value for the overall rate you paid. We appreciate your feedback regarding the spa and understand that guests may have different expectations regarding its inclusions. Thank you again for your honest and constructive review. Your feedback is invaluable as we continue to look for ways to improve the guest experience. Warm regards, Alexander Guest Relations Manager

Dear Mr K., Thank you for such a wonderful review and for taking the time to recognise our team. We are absolutely delighted to hear that your stay was not only comfortable, but genuinely memorable. Your kind words about our colleagues, from the moment of your arrival through to the bar and breakfast service, are particularly meaningful. We take great pride in creating a warm, attentive and personal experience, and it is wonderful to know that this came through during your stay. We are especially pleased that the care and kindness shown by our team have inspired you to return to our group elsewhere, and that should you find yourself in Liverpool again, we would be your hotel of choice. There can be no greater compliment. We look forward to welcoming you back in the future and to making your next stay every bit as memorable. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms M., Thank you for your wonderful review. It is a pleasure to hear that you had such an outstanding experience with us. We are delighted that you enjoyed the warm welcome, attentive service and comfort of your room, and that our team made you feel so well looked after throughout your stay. Your kind words are a wonderful encouragement to the team, and we truly hope to have the pleasure of welcoming you back to The Municipal Hotel & Spa Liverpool again in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Lenie, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our central location and found the majority of our team to be friendly and helpful. However, I am sorry that several aspects of your stay fell short of expectations. I particularly apologise for the difficulties you experienced with the room allocation and bathroom. We appreciate that being allocated a room that did not meet your requirements was frustrating, and I am pleased that our team was able to arrange a room change, although I am sorry that the replacement room also presented issues with storage space. Your comments regarding the lack of hooks and limited cupboard space are also appreciated, and we will share these with our Rooms team for consideration. I am equally sorry to hear that you did not find our night team helpful when you needed assistance. This is certainly not the level of service we aim to provide at any time of day. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide a much more comfortable and seamless experience. Warm regards, Alexander Guest Relations Manager

Dear Carole, Thank you so much for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you enjoyed your experience at The Municipal Hotel Liverpool and that you found the hotel beautiful, with our rooms, bar and restaurant making such a positive impression. It is especially wonderful to know that our team looked after you so well and that you appreciated the upgrade during your family wedding stay. We hope it helped make such a special occasion even more memorable. Thank you again for your kind words and for choosing to celebrate with us. We would be delighted to welcome you back to The Municipal in the future. Warm regards, Alexander Guest Relations Manager

Dear Tyler, Thank you so much for your wonderful review and for awarding us a 100% rating. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is particularly lovely to know that our team were friendly and helpful throughout your visit, as providing warm and welcoming service is something we take great pride in. We truly appreciate you taking the time to share your kind feedback and look forward to welcoming you back to The Municipal Hotel Liverpool in the future. Warm regards, Alexander Guest Relations Manager

Dear Carla, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our soft pillows and found our location convenient. We really appreciate you highlighting the areas where we could improve. I am sorry that you found your room too warm during your stay, and we understand how important it is to be able to maintain a comfortable room temperature. Your comments regarding the gym opening hours are also very helpful, particularly for guests staying with us on business. We will share your suggestion with the relevant team for consideration. Thank you as well for your feedback regarding the spa treatment times. We completely understand that a 5pm final appointment can be difficult for guests who are working or attending business meetings during the day, and your suggestion of offering later appointments is a valuable one. We genuinely appreciate you taking the time to provide such constructive feedback. Comments like yours help us understand where we can improve the experience for our guests. Warm regards, Alexander Guest Relations Manager

Dear Christine, Thank you so much for your wonderful review and for your continued loyalty to The Municipal Hotel Liverpool. We are delighted to hear that you once again enjoyed your stay and found our location so convenient for shopping, restaurants, Mathew Street and the cruise terminal. It is always a pleasure to welcome returning guests, and we truly appreciate you choosing to stay with us on several occasions. Thank you also for your lovely comments about Alice and Milly. We will be sure to share your kind words with them. It is wonderful to hear that Alice consistently goes above and beyond to assist you, and that Milly made such a positive impression with her friendly and helpful approach. Recognition like this means a great deal to our team. We look forward to welcoming you back for many more relaxing stays in the future. Warm regards, Alexander Guest Relations Manager

Dear Guest, Thank you so much for your wonderful review. It is fantastic to hear how much you enjoyed your stay and that our team were able to make your experience so seamless and welcoming. I am especially pleased to hear about your cocktail experience and will be sure to share your kind words with our bar team. It is also lovely to know that your requests were taken care of so promptly. We truly appreciate your kind comments and look forward to welcoming you back to The Municipal very soon. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our location and that our team were pleasant and welcoming throughout your stay. Your kind comments regarding our colleagues are greatly appreciated. However, I regret that certain aspects did not meet your expectations. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you so much for your lovely review. It is wonderful to hear that you enjoyed the comfort of your room, particularly the bed and pillows! I am also delighted that our team made such a positive impression with their friendly and attentive service. We look forward to welcoming you back to The Municipal Hotel & Spa for another comfortable stay very soon. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay and found the hotel comfortable, luxurious and ideally located. It is lovely to know that you would recommend The Municipal Hotel, and we hope to have the pleasure of welcoming you back for another stay in the future. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Karen, Thank you for taking the time to share your feedback following your stay with us. I am very sorry to hear that the Deluxe Room you were allocated did not meet your expectations. We understand that the room should feel both comfortable and practical, and I appreciate how frustrating it must have been to have limited storage and nowhere suitable to organise your belongings. Your specific comments regarding the swivel wardrobe rail, lack of shelves and drawers, and limited space for toiletries are very helpful. I will ensure these are shared with our Rooms team so that we can consider where improvements can be made. We are disappointed that the room did not provide the experience you expected from a Deluxe category, and we genuinely appreciate you bringing this to our attention. Thank you again for your honest feedback. Warm regards, Alexander Guest Relations Manager