Dear Ms Coppinger, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the comfort and amenities of your room. We are pleased that our central location suited your business trip and hope to have the pleasure of welcoming you back for another exceptional stay in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr Wakefield, Thank you for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our lovely rooms, the quality of our food, and the service provided by our team. It is particularly rewarding to know that you found our corporate rate to be excellent value and that you have already booked two further nights for next year. We are also grateful for your recommendation to your colleagues, and we truly appreciate your continued trust and support. Thank you, too, for sharing your constructive feedback regarding the gym opening hours. We completely understand how valuable it would be to have access to the facilities before starting your working day. Your comments are appreciated, and we will share them with the relevant team for consideration as we continually look for ways to enhance our guest experience. We very much look forward to welcoming you back next year for another enjoyable stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms G., Thank you for sharing such a wonderful review of your first stay with us. We are delighted to hear that you had such an amazing experience and that you appreciated the beauty of our hotel, along with the warm hospitality and impeccable service provided by our team. It is particularly rewarding to know that the thoughtful touches, from having your luggage delivered to your room to our evening turndown service, helped make your stay feel truly special. We are also pleased that you enjoyed dining with us in the bar and that breakfast offered a delicious start to your day, with plenty of choice to suit your preferences. Your kind words mean a great deal to our team, and we will be sure to share your lovely feedback with them. Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another exceptional visit in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms N., Thank you for taking the time to share such wonderful feedback following your stay with us. We are absolutely delighted to hear that you had such an incredible experience and that you appreciated the magnificent architecture, rich history, and timeless elegance throughout our hotel and its facilities. It is especially lovely to hear you highlight Josh and George. We take great pride in delivering warm, attentive, and personalised service, and we will be sure to share your kind recognition with both colleagues, who will be thrilled to know they helped make your stay so memorable. Thank you once again for your generous comments and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another exceptional experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you had such a seamless and memorable stay with us, from check-in through to breakfast. It is lovely to know that Charlotte made you feel so welcome on arrival and that you enjoyed the beautiful features of your room, particularly the comfort of our bedding! We are equally pleased that your dining experience in Seaforth was a highlight. Daisy will be especially delighted to hear your kind words, and we will be sure to share your lovely feedback with Vivienne, Aris and Sharon as well. Creating a warm, welcoming and family-friendly experience is incredibly important to us, so it is wonderful to hear that our team made such a positive impression on you and your little one. Thank you once again for your kind recommendation. We look forward to the pleasure of welcoming you and your family back for another exceptional stay in the future. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for sharing your lovely feedback with us. We are delighted to hear that you chose to celebrate your boyfriend’s 21st birthday with us and that the extra touches helped make the occasion so special! Creating memorable experiences for our guests is something we truly value, and we hope you both enjoyed a wonderful celebration. We look forward to welcoming you back for many more special moments in the future. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for your review. We are delighted to know our team provided you with a warm welcome and dedicated service. However, I regret that certain aspects of the room did not meet your expectations. We truly value your loyalty as a Platinum Member and hope to have the opportunity to welcome you back. Our team would be delighted to assist you in allocating a room which better suites your requirements. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for your kind review. We are delighted to know you found our hotel clean, and the location convenient. We will pass on your wonderful feedback to Sachil, who will be thrilled to have made your stay so memorable. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Mr and Mrs M., Thank you for taking the time to share your feedback with us. Firstly, please accept our sincere congratulations on your Wedding. We are honoured that you chose to spend such a special occasion with us and that the Municipal Suite was part of your wedding celebrations. Whilst we are pleased to hear that you enjoyed your stay overall, we are truly sorry that the standard of service you experienced fell short of your expectations during such an important and memorable time in your lives. We fully appreciate that you had specifically requested for your suite to be serviced on the Saturday, having explained the arrangements for getting ready with your bridesmaids and returning to the room as newlyweds. We sincerely apologise that this request was not fulfilled and that you returned after your wedding to find dirty glasses, rubbish and furniture out of place. We also understand your disappointment that these details were not addressed during the evening turndown service. This is certainly not the level of attention to detail or personalised service we aspire to provide, particularly when we understand how meaningful the occasion was. Please be assured that your comments have been noted and will be shared with the relevant teams to help us improve our communication and service delivery. Thank you once again for your feedback. We hope that, despite this disappointment, you were able to create beautiful memories of your special day, and we would welcome the opportunity to restore your confidence in us should you choose to visit again. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Guest, Thank you for your kind review. We are delighted you enjoyed a wonderful breakfast with us, and found the hotel to be very clean. We hope to welcome you back in the near future for another memorable stay. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Mr W., Thank you for taking the time to share your feedback following your recent stay at The Municipal Hotel & Spa Liverpool, MGallery Collection. Whilst we are delighted to hear that you received excellent service from our team, I am sorry to learn that your room did not quite meet your expectations, particularly given the additional amount paid for your upgrade. We always want our guests to feel that their experience represents excellent value, and I appreciate you bringing this to our attention. Your comments are important to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr G., Thank you for sharing your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed our beautiful historic building, central location and the service provided by our team. It is always a pleasure to know that our guests appreciate the character and elegance of our hotel, alongside the warm hospitality we strive to deliver. We hope to have the pleasure of welcoming you back for another memorable stay in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms C., Thank you for your wonderful review following your recent overnight stay. We are delighted to hear that you had such an enjoyable experience with us, from the comfort of your bed and pillows to the first-class food. It is particularly lovely to know that Evie, Kieran and Sharon made such a positive impression during your visit. Your kind recognition of their service will be shared with them, as feedback of this nature is always greatly appreciated by our team. Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another memorable experience in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr w., Thank you for taking the time to share such detailed feedback following your recent stay. Firstly, whilst I am delighted to hear that you ultimately enjoyed your stay and that our hotel, spa facilities, restaurant and team made such a positive impression, I would like to offer my sincere apologies for the distress and frustration caused in the lead-up to your arrival. Unfortunately, due to a system error, we found ourselves in an overbooking situation. This is certainly not a position any hotel wishes to find itself in, and we fully appreciate how disappointing and unsettling this must have been, particularly given the distance you were travelling, the arrangements you had made to visit family and the spa and dinner packages you had booked in advance. When faced with this situation, we felt that reviewing reservations made most recently would be the fairest approach when determining which bookings we could accommodate elsewhere. However, upon recognising that you also had pre-booked spa packages with us, it was agreed that retaining your reservation was the most appropriate solution. I appreciate that the initial communication caused unnecessary concern, and I am truly sorry that your experience began in this way. Thank you for your understanding and for allowing us the opportunity to put things right before your arrival. I am pleased that the remainder of your stay was enjoyable, and it is particularly lovely to hear your kind comments regarding our team, the spa and the quality of the food in our main restaurant. We genuinely appreciate your intention to return when visiting family in Liverpool. We would be delighted to welcome you back and provide the seamless, relaxing experience you should rightly expect from the outset. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Mr R., Thank you for your kind review following your recent stay at The Municipal Hotel & Spa Liverpool. I am delighted to hear that, having done your research beforehand, we lived up to your expectations and left such a positive impression. It is wonderful to know that you appreciated our impressive interiors and central location. We are particularly grateful that you have already recommended us to friends planning a visit to Liverpool. There is no greater compliment than knowing our guests feel confident in recommending us to others, and we sincerely appreciate your support. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Municipal for another memorable experience in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms C., Thank you for your lovely feedback following your recent stay. We are delighted to hear that you enjoyed your luxurious overnight experience and found your room comfortable. It is particularly pleasing to know that the thoughtful in-room amenities helped make your stay all the more enjoyable. We pride ourselves on ensuring our guests feel comfortable and well cared for throughout their visit, and your kind comments are a wonderful reflection of this. We look forward to the pleasure of welcoming you back for another memorable stay in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms D., Thank you for taking the time to share such a detailed and thoughtful review following your birthday stay at The Municipal Hotel & Spa Liverpool. I am delighted to hear that you enjoyed your solo birthday escape and that so many aspects of your experience made it a memorable occasion. It is wonderful to know that you appreciated the comfort of your room, Palm Court Bar and, above all, the warm and professional service provided by our team. Your kind words regarding our Doormen, Reception and Bar colleagues are sincerely appreciated, and I will ensure your lovely feedback is shared with the teams. However, I am genuinely sorry that your experience within our spa did not meet your expectations. I appreciate that, as someone who regularly visits spas, you had a clear expectation of the facilities and level of relaxation you hoped to enjoy. I understand your concerns regarding the pool temperature, the size of the changing facilities and the lack of seating. Your comments regarding the layout and potential improvements are particularly valuable, and I will ensure these are shared with our Spa Management team for their consideration. I am pleased, nevertheless, that our sensory experience shower was a highlight of your visit, and I am sorry that the wider spa facilities did not deliver the same level of enjoyment. We recognise that every element of the guest journey contributes to the overall experience, and your feedback provides a valuable opportunity to reflect on where improvements may be made. Thank you once again for choosing to celebrate your birthday with us and for your generous recognition of our team. I am delighted that their hospitality helped make your stay special, and I sincerely hope we will have the pleasure of welcoming you back for another memorable visit. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Dear Ms B., Thank you so much for such a wonderful review. It is an absolute pleasure to read how much you enjoyed your stay at The Municipal Hotel & Spa Liverpool. I am delighted that you appreciated the unique character of our historic building, from the impressive high ceilings to the elegant blend of heritage and contemporary luxury throughout our rooms. It is equally lovely to hear that the little touches, including having your luggage delivered to your room, helped make your experience feel extra special. Your kind words regarding our team are particularly appreciated. We pride ourselves on delivering warm, thoughtful and personalised service, and I will be sure to share your feedback with our colleagues. Thank you once again for your enthusiasm and for choosing to stay with us. We are truly honoured to hear that The Municipal would be your hotel of choice for future visits to Liverpool, and we cannot wait to welcome you back for another exceptional stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager