Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 693 reviews

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Mercure Hull Grange Park Hotel - Image 1
Mercure Hull Grange Park Hotel - Image 2
Mercure Hull Grange Park Hotel - Image 3
Mercure Hull Grange Park Hotel - Image 4
Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  693 reviews

TripAdvisor Rating  4.0/5  1,462 reviews

Staff Training & Standards Require Improvement

TripAdvisor rating 2.0/5

Paul H TripAdvisor review

Booked 'Superior Suite' to celebrate an anniversary & reserved a table in the restaurant. We found the service was slow, unprofessional the restaurant was cold. Firstly, our waitress asked for drinks orders, without bringing the wine list. We enquired about the advertised 'chefs specials' to be told there were none. It was early evening there were few diners, but our food took around an hour to arrive, with later arrivals being served before us. We had to remind the waitress of the delay. My partners fish & chips eventually arrived, but was somewhat tasteless. I ordered Teriyaki, with the option of sea bass. What arrived was more Italian than Japanese, no udon noodles, but some kind of pasta (gnocci?) in a chili cheese sauce, with large chunks of fish. The sea bass however, was on top. This wasn't even on the menu. At first sight I considered sending it back, but whilst not what we ordered, it was delicious! Complaining would also have meant more delays! The desserts also took a long time to arrive & again, we had to remind our waitress. There was no hint of an apology for these issues, just a promise to sort it out. After dining, we enquired at reception re room service breakfast, to be told "It's continental" & to phone room service in the morning. Clearly, they didn't know what 'continental' meant as 'full English' was available. It took half an hour to arrive, almost cold, on cold plates, mine being minus the bacon. The only reason we didn't complain was that we were due to leave & another delay would have been unacceptable. This hotel needs to invest in staff training & live up to its star rating!

Great Atmosphere

Customer review rating 4.5/5

Jon Solo - Confirmed reviews ALL

Staff very pleasant and rooms clean.

Thank you very much! I'm sure our team would love to hear that. Hope to see you soon.

Well located, comfortable stay

Customer review rating 4.0/5

Lynn B. Families - Confirmed reviews ALL

The person that was on the desk at the time we booked in was not very pleasant but the rest were fantastic

Dear Susan Lynn B., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. We're really sorry about the staff at reception; that is not what we like to hear. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's our hope that this doesn't stop you from visiting us in the future, and we hope your next visit will be as pleasant as the previous one.t. Sincerely, Reception

Noisey

Customer review rating 2.0/5

Susan M. Families - Confirmed reviews ALL

The 2 rooms that I booked were very good, one was a family room with a child, we had travelled from Bristol and expected a good night's sleep for our onward journey the next day. All we could hear was loud music, with people talking, shouting, and laughing, At 9pm I called reception to ask how long the music would xarry on until, I was advised 1am, and that it was the time of year for parties, there was a wedding and Xmas party. I wish I was advised of this when booking asi would not of booked with you. I was also advised that we had the quieter side of the hotel!! I am and was very disappointed with the response and would like a refund of some sort. Kind regards Susan M.,

Dear Susan M., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. I'm sorry that your stay didn't meet your expectations. Please, allow us to express our apologies. We have events all year round at our hotel, and you can easily find them on our website. Regarding the area where the rooms were, I would like to inform you that whenever we have family we try to relocate them to the quieter part of the hotel, however, it is not always that we have room availability, as our hotel was full during the dates you were with us. I'd like to inform you that I have passed the information on to management so they can have a look into it. Thank you again for sharing your experience, and it's our hope that we can better serve you in the future. Sincerely, Reception

"Dirty dated rooms"

Customer review rating 1.5/5

Jayne Business - Confirmed reviews ALL

Reception in a ridiculous Place could hardly here the receptionist with all the noise !!!, very off putting. Dirty carpets in hallways, our room walls had dirty marks all over them small table had chipped paint, TV was slopping on wall and the bathroom was a very old dated bathroom suite with white grout that had gone black and the silicone around the bath was the same but much worse lighting in the bathroom was to dull toilet didn't flush properly, and walls are paper thin could hear someone snoring in the room next to us all night, we have had better b&b's for less money !!! very dirty and very dated was not a pleasant stay at all.

Dear Jayne, We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. I'm sorry that your stay didn't meet your expectations. We constantly have events taking place in our premises, so perhaps the excessive noise at the reception was due to the fact that some people were waiting in the lounge to go to the ceremony. Thank you again for sharing your experience, and it's our hope that we can better serve you in the future Sincerely, Reception

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Other web-users rate our hotel

  • 298 reviews 9.3/10 Location
  • 1,132 reviews 5.9/10 Room
  • 1,476 reviews 9/10 Service
  • 20 reviews 4.8/10 WiFi
  • 553 reviews 8.9/10 Breakfast
  • 473 reviews 5.4/10 Cleanliness
  • 374 reviews 4.3/10 Vibe
  • 209 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.