Dear Colin, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay with us and that our reception, rooms, restaurant and spa all ticked the boxes! We’re sorry to hear about the inconvenience with your key card, especially after the long walk to your room. We completely understand how frustrating that must have been and appreciate your patience. It’s wonderful to hear that, despite this, you had an enjoyable stay and would happily return to Hull Grange Park. We look forward to welcoming you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear John, Thank you for your lovely feedback! We’re delighted to hear that you were celebrating your anniversary with us and that our team helped make your room feel extra special. It’s wonderful to know that their efforts helped make your occasion even more memorable. We’ll be sure to share your kind words with the team. Thank you for choosing to celebrate such a special occasion with us, and we hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Janet, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you found the location convenient, your room comfortable, and that we were able to accommodate your request for connecting rooms. It’s also lovely to know that you enjoyed our breakfast and found the selection plentiful and freshly cooked. However, I’m sorry to hear about the issues you experienced with the shower and the remote control. These are certainly not the standards we aim to provide, and we apologise for the inconvenience caused. Your comments will be shared with the relevant team so these issues can be addressed. We also appreciate your comments regarding our location on the retail park. While we understand it may not have been what you expected, we’re glad you found the hotel relatively isolated from the surrounding shops. Thank you again for your feedback. We hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Diane, Thank you for taking the time to share such detailed feedback about your stay. We’re delighted to hear that you found the hotel easily, enjoyed a smooth check-in, and appreciated the clean room, peaceful location and attentive yet unobtrusive service. It’s also great to know that you enjoyed our plentiful breakfast, found your stay to be good value, and had no issues with the Wi-Fi. We do appreciate you highlighting the areas where we could improve. We’re sorry that you found the room and bathroom a little dated, and that the water pressure and mattress were not quite to your preference. Your comments will be shared with our management and maintenance teams for consideration. We also appreciate your feedback regarding the bar prices and understand that value is an important part of the overall guest experience. Thank you again for your balanced feedback. We hope to have the pleasure of welcoming you back again and providing an even better stay. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Elisa, Thank you so much for your lovely feedback. We’re delighted to hear that the lady who welcomed and seated you for breakfast made such a positive impression. It’s especially wonderful to know that she took such great care of the member of your party with coeliac disease and ensured they were well looked after. We’ll be sure to pass your kind comments on to her and the wider team. Recognition like this means a great deal to our staff. We hope to have the pleasure of welcoming you and your party back again soon. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Peter, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the hotel easy to find and that, despite the room change due to maintenance issues, you found your room spacious and comfortable. It’s also wonderful to hear that you enjoyed our breakfast. We do apologise for the inconvenience caused by the maintenance issue and the resulting room change. We appreciate your understanding and are glad that the alternative room still provided you with a comfortable stay. We hope to have the pleasure of welcoming you back again in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Pauline, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family, including your excited 7-year-old and your black Labrador, felt so welcome from the moment you arrived. It’s lovely to know that the welcome pack and dog-friendly facilities were appreciated, and that everyone enjoyed the breakfast selection. We’re especially pleased that you enjoyed the room and the pool, but even more so that our team made such a positive impression. We’ll be sure to share your kind words with all of our staff, as knowing they helped make your stay enjoyable is incredibly rewarding. We hope to welcome you, your family and your Labrador back again for another lovely stay in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear David, Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay did not meet the expectations you had based on your previous experiences at other Mercure hotels. We understand how disappointing this must have been, particularly as a Silver member and a regular guest of the brand. We are particularly sorry that you found the room basic, the bathroom dated, and the television outdated. We also regret that you were unable to find a fan in the room, and we appreciate your comments regarding the lack of air conditioning. Your feedback has been noted and will be shared with the relevant teams as we continue to review our facilities and guest experience. We’re also disappointed to hear that you found the breakfast only average compared with your experiences at other Mercure properties. We appreciate you highlighting this, as consistency across the brand is understandably important. We sincerely apologise that we did not provide the standard you expected and hope we may have the opportunity to restore your confidence in us on a future visit. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Linda, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the large, comfortable bed, our bathroom amenities and the good selection at breakfast. We’re especially pleased that you appreciated the fresh oranges! It’s wonderful to know that our staff were helpful and that you had a relaxing stay, with our location proving convenient for your concert. Thank you also for mentioning the teaspoons in the room. We’ll certainly share this with our housekeeping team to ensure these are available for our guests. We hope to welcome you back again for another relaxing stay soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Stewart, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and enjoyed your spacious, well-presented and very clean bedroom. It’s wonderful to hear your kind comments about our staff — we’ll be sure to share your feedback with the team. We also appreciate your constructive comments regarding the lounge bar and gym changing rooms. We’re continually looking at ways to improve and refresh the hotel, and your feedback is very helpful in highlighting areas that would benefit from some attention. We hope to have the pleasure of welcoming you back again soon. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Deborah, I’m very sorry for the circumstances of the stay. Here’s a sensitive and professional response: Thank you for taking the time to share such detailed feedback with us, particularly during what we appreciate was an extremely difficult and emotional time for you and your family. Please accept our sincere condolences for the loss of your father. We are pleased to hear that the wake itself was well catered, that the room provided the privacy you needed, and that our team were polite, friendly and considerate throughout the occasion. We will also be sure to pass your kind comments on to the staff, especially given how busy the hotel was with two weddings taking place at the same time. However, we are truly sorry that your bedroom fell so far short of the experience you expected, particularly having chosen a Privilege room specifically so you could have somewhere comfortable and relaxing to stay during such a difficult period. The issues you have highlighted, including the limited storage, lack of accessible sockets beside the bed, difficulties using your CPAP machine, lack of a suitable dressing area, toilet not flushing properly and the towel rail coming away from the wall, are clearly not acceptable. We are particularly concerned to hear about the towel rail and will ensure this is brought to the attention of our Maintenance team for immediate attention. We will also review the other points you have raised with the relevant departments. We are sorry, too, that the facilities and overall condition of the room did not reflect what you would reasonably expect from a Privilege room. We fully understand why this was especially disappointing given that you had chosen to spend more in the hope of having a more comfortable and luxurious experience. Your comments regarding the lifts and the food have also been noted and will be shared with the appropriate teams. We sincerely regret that we added to what was already an incredibly difficult time for you. Thank you again for bringing these matters to our attention, as your feedback gives us the opportunity to address the shortcomings you experienced and improve the experience for our future guests. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Kevin, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the condition of the hotel did not meet your expectations. We fully appreciate your comments regarding the carpets, décor and the need for some additional TLC. We also apologise for the disruption caused by the recent flooding, which unfortunately has impacted parts of the hotel. Please be assured that we are aware of the areas requiring attention and are continually working towards improving and refreshing the property. We appreciate your patience and understanding while these improvements are being addressed. We hope you’ll consider visiting us again in the future and allow us the opportunity to provide you with a better experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Richard, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room spacious and the bed comfortable. However, we’re sorry that the condition of the bathroom did not meet your expectations. We appreciate your comments regarding the need for some TLC and will certainly share this with the relevant team. We’re also sorry that the bar closing shortly after midnight on a Saturday was disappointing. We understand that having a later bar service would be appreciated, particularly at the weekend. We also note your comments regarding the lack of a minibar. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Aminoor, Thank you for your lovely feedback! We’re delighted to hear that you had a great experience and hope to welcome you back again soon. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Javad O., Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your Junior Suite did not meet your expectations. While we’re pleased you found the room spacious, we appreciate your comments regarding the condition and cleanliness of the carpet, the lack of suitable furniture and storage, and the limited space around the wash basin. We’re particularly sorry that the issue with the safe was not addressed after you reported it to reception. This should have been dealt with promptly, and we apologise for the inconvenience caused. Your comments are important to us and will be shared with the relevant teams as we continue to review and improve our rooms and facilities. We hope you’ll give us another opportunity to provide you with a more comfortable experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear June, Thank you for your wonderful review and for choosing Willerby Grange Hotel regularly for your hospital visits. We’re delighted to hear that our friendly team always goes above and beyond to make you feel comfortable. It’s also fantastic to know that you enjoy the excellent choice in our restaurant and that we’re able to accommodate your dietary requirements. We really appreciate your continued support and look forward to welcoming you again soon. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Tatiana, Thank you so much for your fantastic review! We’re delighted to hear you had a brilliant stay and found your room cosy, your bed exceptionally comfortable, and the hotel clean, quiet and welcoming. We’ll be sure to pass your kind words on to Damian — it’s wonderful to hear how helpful and friendly he was when you needed extra towels. We’re also pleased that the free parking was an added bonus. Thank you for mentioning the towel replacement; we’re glad Damian was able to assist, and we appreciate your understanding. We look forward to welcoming you back the next time you visit Hull! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Lola, Thank you for taking the time to share such detailed feedback. We are very sorry that your experience did not meet the standards you expected from Mercure. We particularly regret the issues you encountered during your arrival and the condition and cleanliness of your room. Please be assured that your feedback has been passed in full to our management team for review and appropriate follow-up. We appreciate you bringing these concerns to our attention and sincerely apologise for the disappointment caused. We are pleased to hear that you enjoyed your breakfast and received friendly service from our restaurant team. Thank you again for your honest feedback, and we are sorry that we did not provide the experience you should have received. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear David, Thank you, for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay, particularly our breakfast and the friendliness of our team. We also appreciate your kind recommendation and your loyalty as an ALL Accor Classic member. Thank you for highlighting the cleanliness of the corridor doors. We are sorry that this fell short of the standard we aim to maintain, and your comments have been shared with our housekeeping team for attention. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you and your partner back again in the future.