Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 580 reviews

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Mercure Hull Grange Park Hotel - Image 1
Mercure Hull Grange Park Hotel - Image 2
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Mercure Hull Grange Park Hotel - Image 4
Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  580 reviews

TripAdvisor Rating  3.8/5  1,516 reviews

Customer review rating 4.0/5

Elizabeth F. Couples - Confirmed reviews ALL

The hotel met our expectations and was ideally situated for our visit to friends and the local area. Staff were excellent and there is a very friendly atmosphere throughout. We coincided with Christmas events so were not able to dine in the evening, so can't comment on the dining experience. Breakfast was self service and in line with other chain hotels. The room and bathroom were clean but shabby - overdue a refit, but the hotel was kind and thoughtful by putting us away from partying groups, so it was quiet and comfortable. Biscuits with the tea and coffee would have been nice.

Dear Elizabeth F., Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that our location and the friendliness of our staff contributed positively to your experience. It is wonderful to know that you found your room to be quiet and comfortable, as we strive to provide a pleasant atmosphere for all our guests. We appreciate your comments about the condition of the room and bathroom. Your observations regarding the need for updates are valuable and will be taken into consideration. We also acknowledge your suggestion regarding biscuits with the tea and coffee, which will be reviewed for future service improvements. Thank you for choosing Mercure Hull Grange Park Hotel. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hull Grange Park Hotel

Customer review rating 2.0/5

Tony K. Solo - Confirmed reviews ALL

The room I was allocated had seen better days, black discolouration on the poorly applied mastic around the window frames the same on the sealant around the bath. The sink had a number of cracks and chips in the porcelain leaving dirty black germ filled marks. A leather type chair in the room had what looked like cigarette burns on the seating area. All in all the room had seen better days and was not to the standard I was expecting.

Dear Tony K., Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your room did not meet the standards expected at our hotel. We take pride in maintaining our accommodations, and your comments about the condition of the room, particularly the bathroom and furnishings, have been noted. We appreciate your observations as they help us identify areas for improvement. Please be assured that we are committed to providing a better experience for our guests in the future. Thank you for your understanding, and we hope to welcome you back for an improved stay. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 0.5/5

Ian T. Couples - Confirmed reviews ALL

Not good. Hotel dirty. Shower filthy. Need i go on

Dear Ian T., Thank you for sharing your feedback. I regret to hear that your experience did not meet your expectations regarding cleanliness. We value all guest comments and will take your observations into account as we continuously strive to improve our services. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 2.5/5

Kieron R. Families - Confirmed reviews ALL

As usual the staff were great. However I was disappointed that the room was not serviced after our 1st night, the shower despite looking like it had a new head has very low power and it was difficult to wash my hair, there was mildew in the corner of the bath which looked horrible, and the bedding had a rip in it. There was only one chair in the room although there were 2 of us. So not up to your usual standard this time!

Dear Kieron R., Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff, who strive to provide excellent service. However, I regret that your experience did not meet the high standards we aim to uphold. I apologize for the lack of room service during your stay, as well as the issues you encountered with the shower, cleanliness, and bedding. Please know that your comments regarding the room setup have been noted. We take such feedback seriously and will work to address these concerns to enhance our guests' experiences in the future. Thank you for your valuable insights. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 3.5/5

Peter M. Couples - Confirmed reviews ALL

Great staff, breakfast was fantastic as usual. It's was quite noise throughout the night until 1.15 am as there were christmas functions. We were told pre arrival. Overall we love to stay at the Mercure Willerby. We will book again.

Dear Peter M., Thank you for your feedback regarding your recent stay. I appreciate your positive comments about our staff and breakfast. However, I regret to hear that noise from Christmas functions affected your experience. Your loyalty to Mercure Willerby is valued, and we look forward to welcoming you again. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

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Other web-users rate our hotel

  • 324 reviews 9.4/10 Location
  • 1,146 reviews 5.7/10 Room
  • 1,518 reviews 9/10 Service
  • 22 reviews 5.7/10 WiFi
  • 627 reviews 9.2/10 Breakfast
  • 486 reviews 4.8/10 Cleanliness
  • 354 reviews 4.5/10 Vibe
  • 189 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.