Mercure Hull Grange Park Hotel 4 stars

The room was lovely and clean but we found the Hotel was cold, especially in the restaurant at night. In the morning the toilet blocked which was very unpleasant.

Used hotel for one night. Bedroom was good size and the bathroom was”sparkling” clean’. Never seen a shower screen so clean!!! Unfortunately the public rooms err very cold the night we stayed so we weren’t able to sit and enjoy a drink in the bar. Food in restaurant was good

just want to say that our time at the mercure hull grange park hotel was, probably, the worst hotel experience of our lives. i didn’t get an hour of sleep, the shower felt as if it was going to fall through the floor, the toilet didn’t flush normally, and the sheets seemed as if they weren’t washed. the pool was completely full of chemicals and unswimmable, and the jacuzzi was body temperature. not sure what else could have been terrible, but it probably was. it seemed too good to be true, and i’m amazed at the number of stars you have on review - even though the room was cheap (which should have been a dead-giveaway) we would love our money back.

Arrived, hotel receptionist lied and said they did not have a record of our booking, then told us that they were fully booked but were overbooked and did have our booking but would hope no one else turns up as there won’t be space if they do. He then gave us a free drink for the problem. Went to room, bathroom was really basic and quite rubbish, the hotel in general is very dated. Could hear everyone in the next rooms and their conversations. Very disappointed

Hotel was fine other than the wedding going on to 1 AM with very loud music. Making it impossible to sleep

Many thanks to Jeff for making a standard stay a great stay. Upgraded on booking - to a quiet room at the back of the hotel. Good nights sleep - nice bed Spa area good - but could do with a refurbishment of changing facilities. Will be back when we are next in the area.

Short stay, but was well looked after by all the staf we interacted with. Did not sample the food, but the bar service was good and friendly. A special shout out to Jeff at reception for his help. Rooms tidy, and we got a good nights sleep. Will be back for our next trip in the area.

The staff in particular - Jeff on reception went out of his way to ensure that we enjoyed our stay after asking if it was a special occasion, it was my Husbands 65th Birthday. Upgraded our room and had a nice glass of bubbly delivered to our table along with candles in the dessert. Thank you for that. The hotel room however is in serious need of an update, the bed and pillows very hard and uncomfortable and the room looking quite dated in area's. The coffee area sadly lacking. The upgraded room - There was a large room with a settee, TV etc but it kind of looked lost as the room was too large or furniture too sparse, not put together that well. Didn't stop us having a nice time but not sure if we would revisit.

We stay here regularly and always have a clean comfortable stay. The staff are always helpful and attentive. Perfect for us.

Room was good. Breakfast was good, although it did seem to take a while for the food to be topped up so we missed out on some elements of the cooked breakfast (sausages, beans, potatoes) and also croissants and sliced bread. The food we did get to try was lovely though. Unfortunately our experience was significantly impacted by someone gaining access to our room at 1am. The individuals left, once we called out and they realised that we were in the room, however this was still was highly disturbing. We reported this to reception as we checked out, however we appreciated that nothing could be done to reverse the disturbance and distress caused. The receptionists were polite and apologetic. They assured us that they would investigate the matter.

lovely comfortable room, friendly and helpful staff - and nice regular guests! breakfast is a fantastic choice!

As expected

This is the third year in a row we have celebrated our wedding anniversary. Everything was perfect. I didn't give a 10 because we think the spa needs an overhaul.

I paid for the four poster bed, and despite the computer saying no one was in the room when the room was inspected someone was staying in that room, the receptionist made arrangements for me to stay in another room which was all the way at the other end of the building.

Satisfactory but not special.