Dear Carl, Thank you for taking the time to share your feedback with us. While we are glad to hear that you found our night porter, Michael, to be excellent and helpful in resolving the disturbance during the night, we are very sorry that your room and the overall facilities felt tired and impacted your stay. Your comments have been shared with our management and maintenance teams as we plan future updates to our rooms. We truly appreciate your patience and hope to welcome you back for a much more comfortable and restful stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Perry, Thank you for taking the time to review your stay. We are truly sorry to hear about the unpleasant smell, cold temperature, and shabby appearance of your room. This is certainly not the standard of comfort we aim to provide. We have logged your comments with both our housekeeping and maintenance leadership teams so the room can be thoroughly inspected and treated. Thank you for bringing this to our attention, and we hope to demonstrate a significantly higher standard on a future visit. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Guest, Thank you for the great review of our hotel and for Rachel she is a STAR member of our team and we are delighted for the way she managed to enhance your experience ! We are glad that you enjoyed your stay and hope to see you again very soon Sincerely, Mercure Hull Team

Dear Andy, Thank you for sharing your experience! We're glad to hear our location was convenient for the wedding and that the reception team made a great impression during check-in. It's fantastic to know the complimentary taxi phone came in handy for your plans. We hope to welcome you back again next time you're in the area! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Yvone, Thank you so much for your feedback! We're delighted to hear that you and your dog enjoyed your stay with us. It's wonderful to know that our staff made a positive impression and that you enjoyed the variety and quality of our breakfast buffet. We hope to welcome you all back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Sandra, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel welcoming and enjoyed the breakfast during your stay. However, we sincerely apologize for the issue you experienced with the shower temperature and water pressure. This certainly does not meet the standards we aim to provide. We have passed this feedback directly to our maintenance team to inspect and address the issue promptly. We hope to have the opportunity to welcome you back again in the future for a seamless and comfortable stay. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Cedric, Thank you for sharing your feedback. We’re glad to hear you enjoyed the service from our team, but we are deeply sorry that our housekeeping standards fell short regarding the bathroom bin during your 3-night stay. This is certainly not the level of detail we aim to provide. We have shared your comments directly with our head of housekeeping to ensure this is properly addressed with our team. We hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Carol, Thank you for taking the time to leave us your detailed feedback. We sincerely apologize that your recent stay fell short of the 4-star experience we aim to deliver, particularly regarding the condition of our restaurant furniture, breakfast selection, and room storage amenities. Maintaining high standards in both our facilities and overall guest experience is extremely important to us. We have shared your comments directly with our management and housekeeping teams to review our room setups and restaurant maintenance. We appreciate your honest feedback, as it helps us identify where improvements are needed, and we hope to have the opportunity to provide you with a much better stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Kirsty, Thank you so much for the kind feedback! Our team takes great pride in delivering warm, welcoming service, and they will be thrilled to hear your lovely words. We hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Michael, Thank you so much for your continued loyalty! We are delighted to know that you always enjoy staying with us for our peaceful location, easy access to Hull, and good value on food and drinks. It is always a pleasure to welcome returning guests, and we look forward to hosting you again on your next visit! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear John, Thank you so much for the fantastic review! We are delighted to hear that you enjoyed our location, spacious and comfortable room, and great food and bar selection. It is also wonderful to know that our staff made such a positive impression with their friendly and helpful service. We look forward to welcoming you back for another great stay in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Denis, Thank you for your kind review! We are delighted to hear that you enjoyed a comfortable room and found our team friendly. We hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Michelle, Thank you for taking the time to share your feedback with us. We appreciate your honest comment regarding the room condition. Providing a comfortable and updated environment for our guests is a top priority, and feedback like yours is essential as we plan future improvements and renovations. We hope to have the opportunity to welcome you back again in the future for an improved experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Peter, Thank you for taking the time to share your feedback with us. As a frequent visitor, your loyalty means a lot to us, and we are so sorry to hear that your room location impacted your stay this time. While we love hosting special occasions like weddings, we always want to ensure our staying guests enjoy a peaceful night. Please feel free to reach out to us directly before your next visit or leave a note on your booking—we will make sure to allocate a room on a higher floor and well away from any event function rooms. Thank you again for your valuable feedback, and we look forward to welcoming you back for a much more comfortable stay soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Jillian, Thank you for being such a loyal guest with us over the past 20 years and for taking the time to share your feedback. We are so glad that you continue to enjoy our grounds, that our hotel holds special memories for your family—including hosting your mother-in-law's wake—and we appreciate your kind words about our staff. Regarding your room allocation, we would like to clarify that our team carefully reviewed your booking notes and originally assigned your room based directly on those details. While the notes did not specify a request for the front of the hotel, you did ask for a room located near the back exit, which is the setup we provided. We always strive to accommodate preferences whenever possible, though we feel it is a bit unfair to frame the room assignment as an oversight when we followed the specific instructions on your reservation. In regards to your comments on the room decor and facilities, having visited us regularly over the last 20 years, you are likely familiar with the traditional style and character of our rooms, which remain consistent across the property while we plan for ongoing updates. We also want to address your experience regarding your Assistance Dog. Assistance dogs are always welcome at our hotel; however, for health, safety, and operational reasons, dogs are accommodated in our dedicated restaurant lounge area directly adjacent to the main dining room rather than in the main dining area itself. We apologize for any miscommunication or frustration this caused during your dinner. Additionally, your comments regarding the TV size, key cards, and the missed room servicing on your first day have been raised directly with our housekeeping and maintenance teams to ensure those issues are rectified. We deeply value your long-standing relationship with Grange Park Hotel and hope to welcome you and your assistance dog back for a much smoother stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear David, Thank you for sharing your feedback with us. While we are glad your stay was comfortable, we are truly sorry for the stress caused by the duplicate pending pre-authorization on your account, especially during such a special occasion as your mother’s 80th birthday. While pending holds are automatically released by banks after processing, we completely understand how frustrating and inconvenient this situation was for you. We also appreciate your comments regarding the food and will share your notes with our culinary team. We hope to have the opportunity to welcome you back for a much smoother experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Christopher, Thank you so much for your feedback! We are delighted to hear that you enjoyed a warm welcome, found your room with the super king bed and garden view comfortable, and enjoyed our excellent breakfast selection. We also appreciate your constructive note regarding dinner and will pass your comments along to our kitchen team as we continually refine our menus. It is wonderful to know you would stay with us again, and we look forward to welcoming you back in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Nigel D., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,