Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 626 reviews

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Mercure Hull Grange Park Hotel - Image 1
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Mercure Hull Grange Park Hotel - Image 4
Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotels friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  626 reviews

Customer review rating 5.0/5

Said M. Families - Confirmed reviews ALL

It was good experience paid comfortable good stuff

Dear guest, We're delighted to hear that you've enjoyed your stay with us, and that you felt our location enhanced your stay. We hope to welcome you back to the hotel again soon. Many thanks, Hotel management.

Customer review rating 4.5/5

Peter R. Couples - Confirmed reviews ALL

Have stayed here several times and the outstanding thing about this place is the staff. Nothing is too much trouble,they are polite ,helpful and cheerful. Cleanliness of the rooms and public areas is good . Food is also very good with good service inn the restaurant. However , the hotel is tired and in need of some refurbishment

Dear Guest, We're so pleased that you've recognised our fantastic staff, and highlighted our restaurant service especially. We're so happy that returning guests like yourself, are enjoying yourselves and feeling welcomed. I will pass on your comments regarding tiredness of some areas and will also pass the wonderful comments about staff to the the relevant people. We hope to welcome you again soon. Many thanks, Hotel Management

Customer review rating 5.0/5

Leanne T. Couples - Confirmed reviews ALL

Great surroundings lovely room and bathrooms with lovely big bath this was a lovely stay would highly recommend thank you

Dear Leanne T., Thank you so much for your lovely review. We’re delighted to hear you enjoyed your stay with us, especially the beautiful surroundings, your room, and the large bath. It’s wonderful to know you had such a relaxing experience and that you would highly recommend us. Thank you again for your kind comments, and we hope to welcome you back for another lovely stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 4.5/5

Vanessa C. Solo - Confirmed reviews ALL

Beautiful property in lovely grounds in an ideally situated location. Added bonus of the leisure facilities and swimming pool sadly I did not have time to use! Staff are very welcoming and guest focused.

Dear Vanessa C., Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our beautiful grounds, convenient location, and welcoming atmosphere. It’s especially lovely to know our team made such a positive impression during your stay. We’re sorry you didn’t get the chance to enjoy the leisure facilities and swimming pool this time, but we hope that gives you the perfect excuse to visit us again soon! Thank you once again for your kind comments, and we look forward to welcoming you back in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 3.0/5

Emily/paul S. Families - Confirmed reviews ALL

The hotel was clearly great in it's day but now it looks dated and in need of a refurb. The bathrooms especially are tatty. Also the beds are standard doubles even though the bedside tables are set for queen or kings and most quality hotels these days offer a larger bed than you have back home. The room we were originally given didn't lock so we asked to be moved which took an age waiting at reception and with no apology for the inconvenience. Breakfast was good but we were disappointed that for our friends who were not staying at the hotel to join us it was going to cost £30 each - definitely not worth that price and particularly disappointing given there were 16 of us staying in the hotel for 2 nights costing a lot of money which you would think the hotel would have taken into consideration when deciding the guest price.

Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that aspects of your experience did not meet your expectations. While we are pleased to hear you enjoyed the breakfast and appreciated the character of the hotel. Please be assured comments regarding the room and hotel decor will be forwarded to our maintenance team. Please also accept our apologies regarding the issue with your original room lock and the delay you experienced at reception while this was being resolved. We understand how frustrating and inconvenient this must have been, particularly after your arrival, and we are disappointed that you did not receive the prompt apology and service you deserved at the time. We also appreciate your comments regarding the breakfast pricing for non-resident guests there must have been some confusion as these are not our prices. Your feedback has been shared with the management team for review as we continually assess both our guest experience and pricing policies. We hope we may have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Front Office Team Mercure Hotel

Other web-users rate our hotel

  • 328 reviews 9.4/10 Location
  • 1,216 reviews 5.8/10 Room
  • 1,639 reviews 9.1/10 Service
  • 18 reviews 5.6/10 WiFi
  • 667 reviews 9.2/10 Breakfast
  • 508 reviews 5.3/10 Cleanliness
  • 376 reviews 4.1/10 Vibe
  • 196 reviews 6/10 Value

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