Dear John, Thank you so much for the fantastic review! We are delighted to hear that you enjoyed our location, spacious and comfortable room, and great food and bar selection. It is also wonderful to know that our staff made such a positive impression with their friendly and helpful service. We look forward to welcoming you back for another great stay in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Denis, Thank you for your kind review! We are delighted to hear that you enjoyed a comfortable room and found our team friendly. We hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Michelle, Thank you for taking the time to share your feedback with us. We appreciate your honest comment regarding the room condition. Providing a comfortable and updated environment for our guests is a top priority, and feedback like yours is essential as we plan future improvements and renovations. We hope to have the opportunity to welcome you back again in the future for an improved experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Peter, Thank you for taking the time to share your feedback with us. As a frequent visitor, your loyalty means a lot to us, and we are so sorry to hear that your room location impacted your stay this time. While we love hosting special occasions like weddings, we always want to ensure our staying guests enjoy a peaceful night. Please feel free to reach out to us directly before your next visit or leave a note on your booking—we will make sure to allocate a room on a higher floor and well away from any event function rooms. Thank you again for your valuable feedback, and we look forward to welcoming you back for a much more comfortable stay soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Jillian, Thank you for being such a loyal guest with us over the past 20 years and for taking the time to share your feedback. We are so glad that you continue to enjoy our grounds, that our hotel holds special memories for your family—including hosting your mother-in-law's wake—and we appreciate your kind words about our staff. Regarding your room allocation, we would like to clarify that our team carefully reviewed your booking notes and originally assigned your room based directly on those details. While the notes did not specify a request for the front of the hotel, you did ask for a room located near the back exit, which is the setup we provided. We always strive to accommodate preferences whenever possible, though we feel it is a bit unfair to frame the room assignment as an oversight when we followed the specific instructions on your reservation. In regards to your comments on the room decor and facilities, having visited us regularly over the last 20 years, you are likely familiar with the traditional style and character of our rooms, which remain consistent across the property while we plan for ongoing updates. We also want to address your experience regarding your Assistance Dog. Assistance dogs are always welcome at our hotel; however, for health, safety, and operational reasons, dogs are accommodated in our dedicated restaurant lounge area directly adjacent to the main dining room rather than in the main dining area itself. We apologize for any miscommunication or frustration this caused during your dinner. Additionally, your comments regarding the TV size, key cards, and the missed room servicing on your first day have been raised directly with our housekeeping and maintenance teams to ensure those issues are rectified. We deeply value your long-standing relationship with Grange Park Hotel and hope to welcome you and your assistance dog back for a much smoother stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear David, Thank you for sharing your feedback with us. While we are glad your stay was comfortable, we are truly sorry for the stress caused by the duplicate pending pre-authorization on your account, especially during such a special occasion as your mother’s 80th birthday. While pending holds are automatically released by banks after processing, we completely understand how frustrating and inconvenient this situation was for you. We also appreciate your comments regarding the food and will share your notes with our culinary team. We hope to have the opportunity to welcome you back for a much smoother experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Christopher, Thank you so much for your feedback! We are delighted to hear that you enjoyed a warm welcome, found your room with the super king bed and garden view comfortable, and enjoyed our excellent breakfast selection. We also appreciate your constructive note regarding dinner and will pass your comments along to our kitchen team as we continually refine our menus. It is wonderful to know you would stay with us again, and we look forward to welcoming you back in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Nigel D., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Julie, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable stay and found your bedroom clean, warm and comfortable. It’s lovely to know you enjoyed using our pool, sauna and jacuzzi, and that our leisure team made you feel so welcome. We really appreciate your kind comments and are pleased to hear you’ll be returning. We look forward to welcoming you back, and hopefully you’ll have the opportunity to enjoy our bar and restaurant facilities next time too! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Pamela, Thank you for sharing your feedback. We’re very sorry to hear about the repeated issues with your room entry cards and appreciate how frustrating it must have been having to make the long walk back to reception each time. We sincerely apologise for the inconvenience caused and will pass your comments on to our team so we can look into this further. We hope we have the opportunity to provide you with a much smoother experience on a future visit. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Richard, Thank you for your lovely feedback! We’re delighted to hear you had a very good stay with us. We hope to welcome you back again soon! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Simone, Thank you so much for taking the time to leave such a detailed and balanced review. We’re delighted to hear that, despite a few issues during your stay, you felt they were handled well by our team and that you would definitely return. We sincerely apologise for the initial confusion with your meal package and for assigning you a room above a wedding. We completely understand how disruptive this could have been, and we’re pleased our team was able to move you to another room that evening and that the manager was able to offer a reduction to your bill as a gesture for the inconvenience. We’re also sorry about your experience with the dessert. We’re glad that our waitress and manager were able to resolve the situation for you, and we’ll make sure your kind comments about their handling of the matter are passed on. It’s particularly pleasing to hear that you enjoyed the rest of the food and our leisure facilities. Thank you also for highlighting the toilet seat, bedside sockets and accessibility points. We’ll ensure these comments are passed to the relevant teams. Your feedback regarding breakfast timings is also appreciated and will be taken into consideration. Most importantly, thank you for your kind words about our staff. We’re thrilled that their efforts made such a positive impression, and we look forward to welcoming you back again in the future! Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Kieran, Thank you for taking the time to share your feedback. We’re pleased to hear that, apart from your experience with the chef, you found our team polite, attentive and committed to making your stay as enjoyable as possible. We’ll certainly pass your kind comments on to the staff. We’re very sorry, however, to hear about the condition of your room and the issues you experienced with the bath. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance and housekeeping teams for review. We’re equally disappointed to hear about your experience with the food. We apologise that the meals did not meet your expectations, and particularly for the repeated attempts needed to prepare your gammon and sweet potato fries. Your feedback has been passed on to the relevant team so that this can be looked into. We’re glad that our location worked well for your work commitments, and we’re sorry that the condition of the accommodation and your dining experience affected your overall stay. Thank you again for your honest feedback, as it helps us identify the areas where we need to improve. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Dear Steve, Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the check-in process quick and efficient. We’re sorry that the condition of the room fell short of your expectations. We appreciate your comments regarding the décor, bathroom, and lack of sufficient plug sockets, and we’ll pass these points on to the relevant teams for consideration. We’re also sorry that you felt the room did not represent good value for the £130 you paid. Your feedback is important to us and helps highlight the areas where improvements are needed. Thank you again for your honest comments. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Thank you for taking the time to share your detailed feedback and for rating your overall experience 70/100. We are pleased to hear that you found your bedroom clean and comfortable, our team friendly and helpful, and that you enjoyed the swimming pool and the warm service from our bar team. We are also glad that we were able to accommodate you in a quieter area of the hotel during what was a particularly busy evening, and that you appreciated being able to bring your dog. We are, however, sorry to hear about the condition and cleanliness of the bathroom. The mould on the tiles and the paper coming away from the ceiling are certainly not the standards we aim to maintain. Your comments have been noted and will be shared with our housekeeping and maintenance teams so that these issues can be addressed. Thank you again for your honest feedback. We hope to have the opportunity to welcome you and your dog back and provide an improved experience on your next visit.

Thank you so much for taking the time to share your kind and thoughtful feedback, and for giving us a wonderful 100/100 rating. We are truly pleased to hear that our reception team and housekeeping team were able to make your stay a little easier during what must have been a very difficult and worrying time. It is lovely to know that their kindness, flexibility and helpfulness made a positive difference to you. We will be delighted to share your lovely comments with the whole team, especially our reception colleagues and housekeeping team. Your recognition means a great deal to everyone. Thank you also for your kind comments about our bar and restaurant. We hope that when you return, it will indeed be on a much happier occasion and that we will have the pleasure of welcoming you both back. With our very best wishes to you and your partner.