Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 755 reviews

Mercure Hull Grange Park Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  755 reviews

TripAdvisor Rating  4.0/5  1,440 reviews

Disappointed

Customer review rating 1.5/5

Vicky Couples - Confirmed reviews ALL

The rooms was filthy .. there was an awful smell throughout the corridor .. Most of the staff where lovely apart from one The jacuzzi was broken We checked out early and went home

enjoyable stay

Customer review rating 4.5/5

Trish Families - Confirmed reviews ALL

Just an over night stay while visiting family. Welcoming and comfortable.

Dear Patricia S., We very much appreciate your comments regarding your stay at the Mercure Hull Grange Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very disappointing .. filthy and dated rooms

TripAdvisor rating 2.0/5

Vicky R TripAdvisor review

Very disappointed, upgraded our room however it was filthy, thick dust all over the furniture, it smelt dirty as well. Very dated rooms. We were offered a new room - there was an issue in the hotel with a revolting smell, similar to gas .. we were informed by 2 members of staff gas engineers had been out and all safe. The smell was awful .. the new room was tainted with that awful smell so we ended up checking out and leaving as we didn’t wasn’t to move for a third time. I struggled with my asthma whilst in the hotel so not sure what’s going on but it’s not good. Managed to get a refund the day after with minimal communication from the hotel. The jacuzzi wasn’t in use, we didn’t not get chance ti use the leisure facilities. Most of staff were lovely and the breakfast was decent.

If it wasn't for the croissants our stay would have been an unmitigated disaster.

TripAdvisor rating 1.0/5

Thomas M TripAdvisor review

This was one of the worst Mercure hotel stays we have ever experienced, and we have stayed in many around the world. A family celebration in Beverley was completely undermined by our stay in a hotel that was not clean; whose leisure facilities were either not working or dangerous; whose reception staff with one exception were unhelpful and rude; whose rooms looked like they had been fashioned from a Samuel Beckett stage such was the minimalist approach; whose bathrooms looked like a set of an Alan Bennett play, and with dangerously hot water; whose bar lacked cleanliness, atmosphere and often bar personnel; whose overall interior was musty and dusty as if from another era - without the charm; whose housekeeping was non-existent for us on the first night of our 2-day stay.

Dear Thomas I am very concerned to read your review and am unaware of the issues you have experienced. Please could you contact me at the hotel so I can understand what room you stayed in, which members of our reception team you interacted with and what issues you experienced in our leisure club. We aim for all our guests to leave fully satisfied and are most concerned with how disappointed you are. Look forward to talking to you soon David

Good stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is a bit outdated and needs some renovation. There were leaks in the ceiling and huge stains on the carpets in corridors- and a sign on the wall next to it saying you are proud of cleanliness at your hotel. I also used the laundry service and luckily it was fine, but my colleague, who travelled with me had a few pieces of his garment lost and was told you never had such problems with the dry cleaners you use and that was it. The breakfast was also very poor quality and limited in options, hardly no vegetables available. I wouldn't stay in the hotel again, if I had to travell to Hull.

Dear Piotr U., Thank you for taking the time to tell us about your experience at the Mercure Hull Grange Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 275 reviews 9.2/10 Location
  • 1,047 reviews 5.7/10 Room
  • 1,316 reviews 9.3/10 Service
  • 16 reviews 4.1/10 WiFi
  • 479 reviews 9/10 Breakfast
  • 423 reviews 5.6/10 Cleanliness
  • 337 reviews 3.9/10 Vibe
  • 193 reviews 5.9/10 Value

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