Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 586 reviews

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Mercure Hull Grange Park Hotel - Image 1
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Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

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The hotels friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  586 reviews

Customer review rating 5.0/5

Geoffrey F. Couples - Confirmed reviews ALL

Excellent service friendly staff good food lovely touch to our room with it been valentines would recommend to anyone

Dear Geoffrey F., Thank you for your lovely review. We’re delighted to hear you enjoyed the excellent service, friendly staff, and good food during your stay. It’s wonderful to know the Valentine’s touch in your room helped make your visit extra special. Thank you as well for your recommendation — it truly means a lot to us. We hope to welcome you back again soon for another memorable stay. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 0.5/5

Cara E. Solo - Confirmed reviews ALL

the bathroom was very dated from the 1980s and was mouldy. The shower only provided a trickle of water. The bed and pillows were hard and lumpy. The walls were very thin. I had not been informed of an event taking place when I booked which is poor service and there was very loud music until 1am in the morning. I was offered another room however the key card would not let me in so I had to stay in the room with loud music and could hear the other guests next door being very loud! The worst experience in a hotel I have ever had. This is not 4 star more like 2 star at best.

Dear Cara, Thank you for taking the time to share your feedback. We are genuinely sorry to read that your stay did not meet your expectations. First and foremost, we apologise for the inconvenience caused by the noise during the event. All guests were informed that the event would be taking place and we regret if this information was not clearly communicated or did not reach you as intended. We are also disappointed to read your comments regarding the bathroom condition, water pressure, and the comfort of the bed and pillows. This is certainly not the standard we strive to provide. Your feedback has been shared with our maintenance and housekeeping teams so these matters can be thoroughly investigated and addressed. Regarding the alternative room offered, we apologise for the issue with the key card and for the frustration this caused. This is not the seamless service experience we aim to deliver, and we are sorry that we were unable to resolve the situation for you on the night. We would also like to apologise for the wait you experienced at check-in. On busy evenings we do usually have two team members manning the reception desk; however, on this occasion we received a higher number of last-minute bookings than anticipated, which unfortunately led to longer waiting times. We are sorry for the inconvenience this caused. We value all guest feedback as it allows us to improve, and we take your comments seriously. While we regret that your experience has left you feeling this way, we do hope you might consider giving us another opportunity in the future to provide the 4-star experience we are proud to offer. Kind regards, Management Team

Customer review rating 3.5/5

Michael R. Families - Confirmed reviews ALL

Room was spacious and tidy and we had everything we needed inside. However the toilet flush was broken and the mattresses were incredibly soft. There was work being done on our neighbouring rooms' doors so there wasn't many moments of quiet unfortunately which was what we had expected. The staff were incredibly friendly and helpful though and made us feel very welcomed. We didn't eat there as the food was too expensive for us.

Dear Michael R., Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room spacious, tidy and well-equipped, and that our team made you feel welcome. Your kind comments about the friendliness and helpfulness of the staff are truly appreciated and will be shared with them. I’m very sorry to learn about the issues you experienced during your stay. The broken toilet flush and the disturbance from the maintenance work are certainly not the experience we aim to provide, especially when you were expecting a quiet break. Please be assured that we will follow up on the maintenance concerns to prevent this happening again. We understand that mattress comfort is very personal, and we appreciate your feedback regarding this as well. We’re also sorry to hear that our dining prices did not feel accessible for you on this occasion. We continually review our offerings to ensure we provide good value alongside quality. Thank you again for your honest comments — they are invaluable in helping us improve. We do hope we may have the opportunity to welcome you back for a more relaxing stay in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 5.0/5

Mark B. Solo - Confirmed reviews ALL

Came to the area to visit a friend and decided to add on a Sunday night hotel stay ( bath night). As a gold member of AllAcor , I used the app to book and was pleased to receive the automatic upgrade...more so, as it was to a junior suite. Reception staff brilliant, bar and leisure club staff also wonderful. OK the hotel could do with a little bit of an update - the bathroom was a bit 'crossroads motel' but perfectly clean and usable. My junior suite was well presented and I couldn't find fault. The room service quickly delivered and good value ... Once again I ordered from the children's menu ( I'm trying to lose weight) and found the portions perfectly adequate... perhaps generous and very good value. Breakfast at only £12 extra was extremely good value. Due to there not being many guests on the Monday morning, the cooked offerings were done on demand and both quickly served and generous. Excellent fayre. Nothing to complain about at all. Very much liked a pool table to practice on too. All in all a good value, well delivered and appreciated stay.

Dear Guest, Thank you so much for taking the time to share such a detailed and positive review following your recent stay with us. We’re delighted that you chose to extend your visit with a Sunday night stay and that, as an ALL Accor Gold member, you enjoyed the automatic upgrade to a Junior Suite. It’s wonderful to hear that our reception, bar, and leisure club teams made such a strong impression — your kind comments will certainly be shared with them. We also appreciate your honest feedback regarding the bathroom décor. While we’re pleased that you found everything clean and functional, we understand your point and are continually reviewing areas where improvements and updates can be made. It’s great to know you enjoyed the room service and found the children’s menu both generous and good value — a smart choice! We’re especially pleased that breakfast met your expectations, and that the cooked-to-order service added to your experience. We’re glad the pool table got some use as well! Thank you again for your thoughtful comments. We truly appreciate your loyalty and look forward to welcoming you back for another relaxing and good-value stay in the near future. Kind regards, The Hotel Team

Customer review rating 3.0/5

Emma B. Families - Confirmed reviews ALL

Excellent customer service from friendly and efficient staff. Great choice at breakfast and evening food in the restaurant was very good. The only disappointment was the standard of the pool changing rooms and the jacuzzi was freezing cold.

Dear Emma, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you experienced excellent customer service from our friendly and efficient team, and that you enjoyed both the breakfast selection and your evening meal in the restaurant. Your kind comments will be shared with the staff. We’re sorry to hear about your disappointment with the pool changing rooms and the temperature of the jacuzzi. Please accept our apologies for this, and rest assured that your comments have been passed on to the relevant team so they can be reviewed and addressed. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Other web-users rate our hotel

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