Mercure Hull Grange Park Hotel 4 stars

Lovely

Started with the unwelcoming man on reception which I could only describe as grunted at us through our check in. a dirty pillow in our room which made us wonder whether the room had been cleaned. We then attended the bar for happy hour 5 while 7pm buy one get one free to be told this doesnt happen anymore. Even though advertised on the website. We then confirmed with the waiter what we could order from the menu as we had the groupon deal to be told we could spend 24 each which we did.... to be told at time of paying we owed 15 pound as we actually only meant to choose a main... the waiter did sort this for us but we had to put our point across first. Everything seemed to much customer service shocking.

purposely selected this hotel due to 4 stars and trip adviser rating. website made it look luxurious. on arriving no staff at reception, or bar or in dining room so had to wait 10 mins for someone to man reception. Booked executive suite. room looked tired and sparse. breakfast buffet was cold as if chef had cooked it first thing and just left it overall experience was felt that short staffed and budgets were tight

Beautiful room lovely surroundings

Leisure area changing facilities very poor. No soap and poor shower control. Lucky to find lockable locker. Pool far too cold and children learning to swim we’re shivering. Steam room too hot and scalded ankles. Sauna out of action following fire., and jacuzzi too cold. Really gone down hill in last 3 years! Breakfast staff were lovely and very accommodating. Domestic staff very polite and friendly, as was reception staff. Overall disappointing.

Spent one night at the hotel, ready for a business meeting the following morning.

Always a smooth stay good customer service

Unsatisfactory service, When complained to managers, all they said they were sorry. Heating in bathroom was not acceptable. When I pay £150 for one night I expected a better service. We certainly would not visit the hotel again Even restaurant service was 2 out of 10.

Disappointed that we couldn’t move to a twin room and get a small refund when a family room wasn’t needed as my wife and youngest child didn’t travel.

Reception staff very helpful and friendly. Room was clean but the bathroom was very dated with no toilet brush. With the present situation regarding Cornovirus it would have been very reassuring if, on arrival for breakfast, we were all asked to use hand sanitiser especially being a buffet service all sharing the same serving utensils.

Business stay. No welcome drink voucher. No loyalty upgrade. Sauna still out of use and not forecast to be ready for another 10 weeks! Jacuzzi also out of service. Food was better than normal.

Location and facilities excellent for our purposes.

Check in all ok. Room ok bed comfortable bathroom dated and shower difficult to operate. Food in Restaurant good breakfast ok but no better than premier inn.

The hotel was chosen to facilitate visiting a part of GB that we had not previously visited. We took the opportunity to visit Hornsea & Cleethorpes in addition to the retail centre of Hull. Because of walking difficulties we requested a ground floor room or one near to a lift - perhaps mindful of a large social evening being held at the hotel during our stay we were provided with a large room (201) within the converted roof space at second floor level that was close to the lift. Unfortunately the lift broke down during the stay but this was not the fault of the management. The room itself was good but with more forethought could have been excellent. Why have a king size bed fitted within a headboard and side shelf designed for a super king/queen size bed. The absence of power sockets next to the bed was frustrating. A large, modern shower room had a non-operative heated towel rail - this left the room very cold until a fan heater plugged in within the bedroom made the room temperature more comfortable. Whilst electrical heating equipment should not be used in such manner for H & S reasons we were at least able to continue using the room at our own risk. I understand from staff that all towel rails are presently decommissioned so 0 marks for failure to introduce a permanent alternative. The hotel has previously benefited some 20 years+ ago from considerable investment to create the present level of facilities now enjoyed by guests and outside individual or corporate bodies. Sadly this level of investment has not been matched by ongoing levels of care and maintenance externally - rotted joinery and bare or flaking paintwork surfaces could be seen in several locations. However, maintenance of the grounds and associated planting was to a good standard. We did not use the restaurant - the menu looked expensive for the food on offer. Our breakfast experience varied considerably. Whilst the overall variety of food was adequate for a 3* hotel I found the absence of scrambled egg the first two mornings somewhat disappointing. I was told that only fried eggs were available. A large number of guests appeared to stay over the Saturday night function so this ensured that food dishes for the sunday breakfast were continually being refilled - so the food was hot and fresh. Nobody appears to have told the breakfast chef that the hotel was nearly empty - so dishes were filled only to be left to become overcooked and generally past their best. Overall could do better.

Reception staff rude Bathroom dated and not clean Bed had hair in it Normally stay at premier inn which is much cleaner and lovely staff