Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 620 reviews

Mercure Hull Grange Park Hotel - Image 1
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Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotels friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  620 reviews

Customer review rating 2.0/5

Nick G. Friends - Confirmed reviews ALL

Required a huge investment In order to restore the property to what is considered staying in again

Dear Nick G., Thank you for taking the time to share your feedback. We are sorry to hear that you felt the property did not meet your expectations. We appreciate all guest comments, as they help us identify areas where improvements may be needed. Your feedback has been noted and will be shared with the relevant team for review. We do hope to have the opportunity to welcome you again in the future and provide a more positive experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 2.0/5

Darren B. Business - Confirmed reviews ALL

Room was tired…bathroom was really tired… not as shown on pictures… no a/c windows don’t seal properly so loud noise from road all night.. food ok… nothing to scream about.

Dear Darren B., Here’s a professional reply you could post: Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the condition of the room and bathroom, as well as the noise disturbance you experienced. Your feedback has been noted and will be shared with the relevant teams as we continue to work on improvements to our guest experience. We are pleased to hear that you found the food satisfactory, although we regret it did not leave a stronger impression. Thank you again for your review, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 3.0/5

Amy P. Solo - Confirmed reviews ALL

Bed very comfortable. However, room very dated, not inspected after cleaning (walked into the room after checking in to find the previous child guests toy on the floor) and electric sockets crackle when boiling the kettle

Dear Amy P., Thank you for your feedback. We’re pleased to hear that you found the bed comfortable. However, we are very sorry to hear about the cleanliness oversight and the issue with the electrical sockets. This is certainly not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed immediately. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 3.0/5

Phil D. Families - Confirmed reviews ALL

Good breakfast. Family room was large but very dated Pool area and facilities very poor. Pool floor miasig numerous tiles leading to a child cutting their foot.

Dear Phil D., Thank you for your feedback. We’re pleased to hear you enjoyed the breakfast and found the family room spacious. However, we’re sorry that the room felt dated and that the pool area did not meet your expectations. We are particularly concerned by your comments regarding the condition of the pool floor and the incident you mentioned. Guest safety is extremely important to us, and this has been escalated to our maintenance team for urgent attention. Your feedback is very valuable in helping us improve, and we appreciate you bringing these matters to our attention. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

We use the hotel principally as a base for visiting family. The dog-friendly rooms are appreciated (we use a crate overnight) and are usually not too far from the exit to ensure quick access to outdoors. Room was spacious and comfortable. Breakfast was fine and staff friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 327 reviews 9.4/10 Location
  • 1,209 reviews 5.9/10 Room
  • 1,643 reviews 9/10 Service
  • 18 reviews 5.6/10 WiFi
  • 661 reviews 9.2/10 Breakfast
  • 510 reviews 5.3/10 Cleanliness
  • 373 reviews 4.2/10 Vibe
  • 196 reviews 6.1/10 Value

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