Hi there, Thank you for taking the time to share your feedback following your first stay with us. We are delighted to hear that you had a wonderful first experience at TRIBE and that your partner enjoyed a wonderful birthday celebration. It is fantastic to know that you loved your spotless room, the comfortable bed, and the city view upgrade and drink vouchers provided by our team. At the same time, we sincerely appreciate your constructive note regarding your checkout experience. When you take the time to visit us—especially for a special occasion—a brief drop-off box instruction does not reflect the warm, personal engagement we strive to provide, even when our lobby is quiet. Your comments have been shared with our front desk team to ensure every guest is given a warm farewell and an opportunity to share feedback on their stay upon departure. Thank you again for celebrating with us, and we hope to welcome you both back to TRIBE London Canary Wharf for many more birthdays to come. Best regards, The TRIBE Team

Hi, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our location easily accessible and that your check-in experience was straightforward. Delivering a seamless, efficient, and welcoming process right from arrival is always our priority. We appreciate your review and look forward to welcoming you back to TRIBE London Canary Wharf in the future. Best regards, The TRIBE Team

Hi, Thank you for taking the time to share your feedback following your recent stay with us. We are glad to hear that you appreciated our location and found your room clean. However, we are deeply sorry that your overall experience was let down by our service, particularly during check-in and at the bar. A basic transaction without guidance on hotel amenities falls far short of our hosting standards, and we apologize for the lack of hospitality upon arrival. Even more concerning is your experience at the bar. Professionalism, respect, and hospitality are essential service standards, and being challenged or spoken to rudely when raising a concern about a beverage is unacceptable. Your comments regarding the demeanor of our team member and the quality of the Prosecco have been escalated immediately to our Food & Beverage and Front Office Managers to ensure this behavior is addressed through direct retraining. To demonstrate our commitment to rebuilding your confidence in our team, we would like to offer you a complimentary room upgrade (subject to availability upon booking) alongside complimentary drink vouchers for your next stay with us. Please feel free to reach out to our management team directly prior to your next visit so we can personally handle your reservation and ensure a seamless experience throughout. Thank you again for bringing these matters to our attention, as your feedback is essential in helping us uphold our service standards. We hope to have the opportunity to welcome you back to TRIBE London Canary Wharf and deliver the high standard of hospitality you should expect from us. Best regards, The TRIBE Team

Hi there, Thank you for taking the time to share your review following your stay with us. We are delighted to hear that you enjoyed our convenient location for attending events at the O2 Arena, as well as the cleanliness of the hotel, the comfort of your bed, and our breakfast offerings. Providing a seamless and high-quality base for concertgoers and visitors to Canary Wharf is always our aim. We appreciate your kind feedback and look forward to welcoming you back to TRIBE London Canary Wharf for your next trip to the area. Best regards, The TRIBE Team

Hi, Thank you for taking the time to share your review following your stay with us. We are pleased to hear that your stay went smoothly and met your expectations. Delivering a reliable, comfortable, and seamless hotel experience is always our primary objective. We appreciate your feedback and look forward to welcoming you back to TRIBE London Canary Wharf in the future. Best regards, The TRIBE Team

Hi, Thank you for taking the time to share your review following your stay with us. We are delighted to hear that our hotel served as the perfect base for your trip to see The Hunger Games and that you found our signposting from Canary Wharf Underground station clear and easy to follow. Ensuring a smooth and convenient journey for our guests from arrival to departure is always a priority for us. We appreciate your feedback and look forward to welcoming you back to TRIBE London Canary Wharf for your future visits and theater trips to the city. Best regards, The TRIBE Team

Hi there, Thank you for sharing your feedback. We’re delighted to hear you enjoyed a comfortable stay with us and appreciated our professional team, clean and well-maintained rooms, and the peaceful atmosphere. It’s especially lovely to see such positive feedback about our team and the overall cleanliness of the hotel. We’ve also noted your comments regarding ease of access and WiFi speed, as we’re always looking for ways to make the experience smoother for our guests. Thank you again for choosing TRIBE London Canary Wharf. We hope to welcome you back for another comfortable stay soon! Cheers, The TRIBE Team

Hi there, Thank you for the lovely feedback! We’re delighted to hear that you had such a comfortable stay and enjoyed our convenient location, even if it was only for one night. It’s wonderful to know that everything ran smoothly, from your arrival and room to the service from our team and our sustainability efforts. We’re also pleased that you felt well recognised as an ALL member. We hope to welcome you both back to TRIBE London Canary Wharf soon, hopefully for a little longer next time! Best, The TRIBE Team

Hi there, Thank you for the lovely feedback. We’re delighted you enjoyed your stay with us and that everything from your room and cleanliness to the service from our team made such a positive impression. We’re sorry, however, that breakfast fell short of expectations. Hot food should be served at the right temperature and we understand how disappointing it must have been. We’ve also noted your comments about the gluten-free bread and will share your feedback with our Feels Like June team for review. Thank you again for bringing this to our attention. We hope to welcome you back to TRIBE London Canary Wharf for another great stay, with a much better breakfast experience next time. Warm regards, The TRIBE Team

Hi, Thank you for taking the time to share your review following your stay with us. We are delighted to hear that you enjoyed our location, vibrant neighborhood, and easy access to local shops, restaurants, and transport links. It is also wonderful to know that our friendly team made a positive impression, and that you found your room well-equipped with a comfortable bed for a restful stay. Providing a modern, seamless, and welcoming experience in the heart of Canary Wharf is always our aim, and your feedback is a fantastic encouragement to our team. We look forward to welcoming you back to TRIBE London Canary Wharf on your next visit to the area. Best regards, The TRIBE Team

Hi Nidhi B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the quiet atmosphere of our hotel. We strive to provide a unique experience for our guests, and we appreciate your thoughts on the additional charge for access to the Third Space health centre. While we understand that some guests may prefer inclusive amenities, our pricing structure aims to maintain a balance between affordability and quality. Your comments about added value are valuable to us as we continuously seek to enhance our offerings. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, TRIBE London Canary Wharf

Hi Bremen-Stuart, Thanks so much for your kind words. We’re thrilled to hear you had a comfortable stay and appreciated our friendly staff. It’s always our goal to provide a great experience for our guests. Looking forward to welcoming you back soon! Best wishes, The TRIBE Team

Dear Katsumi, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found the room cleaning and our staff's service commendable. They will be really happy to read your kind words! We appreciate your suggestion about the lack of box of tissues and will take it into consideration for future improvements. We hope to welcome you back soon! (I hope....?) Best Regards, Justine The TRIBE Team

Hi Arsen, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet your expectations. The room you booked was one of our TRIBE Essential Atrium rooms, which overlook the hotel's internal atrium rather than the outside of the building. We understand that this style of room may not suit everyone, particularly if you prefer natural daylight and external views. For a future stay, we would recommend booking a TRIBE Essential room for an outside-facing view, or a TRIBE Extra room if you would like some additional space and comfort. We also sincerely apologise for the disruption caused by the fire alarm at the time of your departure. Unfortunately, this was completely outside of the hotel's control. We appreciate that it was frustrating, especially as it coincided with your check-out and prevented you from discussing your questions with the team. Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Kind regards, The TRIBE Team

Hi Elizabeth, Thanks for sharing your thoughts with us. We’re glad you found your room comfortable and enjoyed our trendy vibe. We constantly strive to provide a unique experience, but we understand that it may not be for everyone. We appreciate your feedback and hope you’ll consider us again in the future. Best wishes, The TRIBE Team

Hi Jessica, Thanks so much for your kind words! We’re thrilled to hear you had a great experience with us. It’s wonderful to know you enjoyed our friendly staff, comfy beds, and clean rooms. We can’t wait to welcome you back! Best wishes, The TRIBE Team

Hi Alexander, Thanks so much for your lovely feedback! We're thrilled to hear that you enjoyed your stay and appreciated our friendly staff, comfortable rooms, and delicious breakfast. We can't wait to welcome you back soon! Best regards, The TRIBE Team

Hi Alexandra, Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed your stay and appreciated our location, friendly team, and cozy rooms. We hope to welcome you back soon for another great experience! Best regards, The TRIBE Team