Novotel Glasgow Centre

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Novotel Glasgow Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 640 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE awarded hotel

  • Central location, with plenty of nearby transport links

  • Nearby landmarks include Glasgow Cathedral , George Square, Sauchiehall St , West End

  • Gourmet Bar Lounge offering tasty meals and drinks while watching sport on our Giant Screen

  • Glasgow International Airport is 10 km from the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Glasgow Centre

181 Pitt Street
G2 4DT GLASGOW
United Kingdom

  • GLASGOW:  BUCHANAN STREET

  • By plane

    GLASGOW INTERNATIONAL At 9km / 6 miles

  • By plane

    GLASGOW INTL At 9km / 6 miles

  • By plane

    GLASGOW PRESTWICK At 32km / 20 miles

  • By car

    M8 At 1km / 0 miles

  • By train

    GLASGOW CENTRAL At 1km / 1 miles

  • By train

    GLASGOW QUEEN STREET At 1km / 1 miles

  • By train

    LONDRES WATERLOO At 804km / 500 miles

GPS:55.864361, -4.265344

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Gourmet Bar & Lounge

Absorb the lively atmosphere in our Gourmet Bar and Lounge. We offer the perfect place to enjoy an evening's entertainment on the big screen or relax and unwind. Our Gourmet menu has a huge variety of casual food and drink options including local specials

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Glasgow Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  640 reviews

TripAdvisor Rating  4.0/5  2,054 reviews

Highly recommended

Customer review rating 5.0/5

Yvonne Friends - Confirmed reviews ALL

Staff were all lovely. Clean couldn’t fault the hotel .

Dear Mr/Mrs M., We very much appreciate your comments regarding your stay at the Novotel Glasgow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will appreciate this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Janice Fisher General Manager

Disturbance in hotel in the early hours by an intruder

Customer review rating 3.0/5

Gaynor Business - Confirmed reviews ALL

My only negative feedback is that I was awoken in the early hours by a guest or intruder screaming in the hotel corridors in the 2nd floor which was extremely frightening. The hotel was comfortable and the staff were super friendly.

Dear Mrs S., Thank you very much for taking the time to complete our satisfaction survey. We are pleased that you choose the Novotel Glasgow for your stay and we are glad that your shared your opinion with us. I was sorry to read about the disturbance you had during the night, I agree that this would be very alarming and would definitely make you uncomfortable. Can I check when you reported to the night team did they respond quickly as this would have reassured you? We would be pleased to welcome you back to our property and make sure you will have a great stay with us for any of your future stays in the area. Sincerely, Janice Fisher General Manager

Not up to usual Accor standards

TripAdvisor rating 3.0/5

LisaKhaleesi TripAdvisor review

Good location and value for money. We arrived early and secured a parking space . We were told at the desk as we were early our room would be prioritised. We went out to explore and returned for 3pm check in but we then had to wait another 100 minutes before our room was ready with no real explanation and just being told that reception had phoned the cleaners and it wouldn’t be long . Unfortunately I had to ask for a clean cup when we got to our room and there was only 1 bathrobe , threadbare towels and no bottled water ( only iron bru - this is fine but no explanation) Checkout was effecient .

Hello LisaKhaleesi Thank you for taking the time to give us a review for your stay. I am sorry that there were several elements where we did not match the service you expected and have experienced in the past. Rest assured I will share this with our team to ensure improvements are made. I do hope that you will see improvements on your next visit. Please do not hesitate to get in touch if I can be of further assistance. Kind regards Janice Fisher

Nothing special

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Late check in - chaotic - rooms were shabby and in need of updating

Dear Mrs B., Thank you very much for taking the time to complete our satisfaction survey. We are pleased that you choose the Novotel Glasgow for your stay and we are glad that your shared your opinion with us. I am sorry to read that the rooms were not to your standard and your allocated room was not ready on arrival. We would be pleased to welcome you back to our property and make sure you will have a great stay with us for any of your future stays in the area so do please get in touch and I will make the arrangements personally. Sincerely, Janice Fisher General Manager

Very decent hotel

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

Nice room, enjoyable breakfast, good location, fair price, but……………..no Guinness. Aaaaaaarrrrrrrrggggggghhhhhhh. Not a deal breaker though!

Dear Diane J., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Aitchison Sales Manager

Customer review rating 5.0/5

Don Families - Confirmed reviews ALL

Nice friendly staff location good

Dear Donna D., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If possible, we would really appreciate if you could share your feedback on our TripAdvisor page for our team by following the link below, https://www.tripadvisor.co.uk/UserReviewEdit-g186534-d194024-Novotel_Glasgow_Centre_Hotel-Glasgow_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Anthony Aitchison Sales Manager

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good location. Nice room.

Dear Mr/Mrs K., Thank you very much for taking the time to complete our satisfaction survey. We are pleased that you choose the Novotel Glasgow for your stay and we are glad that your shared your opinion with us. We would be pleased to welcome you back to our property and make sure you will have a great stay with us for any of your future stays in the area. Sincerely, Janice Fisher General Manager

Very disappointed

Customer review rating 1.5/5

J S. Families - Confirmed reviews ALL

Booked two rooms .. one superior double .. another double with sofa bed rooms dirty .. no robes . Slippers .. dirty hanky under bed .. bin dirty and coffee machine not cleaned or pods emptied.. no sofa bed in other room .. no towels and dirty .. complained but nothing achieved ..

Dear Mrs s., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sadly our superior and standard rooms do not have robes and slippers but w would have been happy to get you some . I was very disappointed to read about you cleanliness issues as this is never acceptable for us. Should you want to return to Glasgow as our guest would be very happy to make the arrangements personally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janice Fisher General Manager

Last minute booking at good price

TripAdvisor rating 5.0/5

Scozziemythbuster TripAdvisor review

Staff in the hotel were very welcoming great service hotel probably a little tired from the last time I stayed there but excellent value for what you’re paying - clean & adequate facilities. Excellent check in - although car park was first come first serve there were plenty of spaces £8 per exit

Thanks Scozziemythbuster for the lovely review, it has been a while since you last stayed but hope not so long to wait for your next visit. See you soon Janice

Well located very nice staff

Customer review rating 5.0/5

Patrick A. Friends - Confirmed reviews ALL

Very happy will definitely come back staff were very helpful rooms are very nice will give my stay 10/10

Dear Mr/Mrs a., We very much appreciate your comments regarding your stay at the Novotel Glasgow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will appreciate this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Janice Fisher General Manager

Worst night of my life

Customer review rating 0.5/5

Molly Friends - Confirmed reviews ALL

The guy at the front desk kicked 4 young girls onto the streets at 3am, he had no reason, it was because we lost our key, he was on a power trip and its put me off ever going to Glasgow again. I'll take this as far as possible this man needs sacked.

Dear Ms M., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have spoken with the team on duty and as your room was booked for three adults only we could not allow five people to stay in the room and asked that two leave the hotel. I am sorry that you all chose to leave instead and that you felt this was not communicated in a way you felt appropriate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janice Fisher General Manager

Central but no sleep!

Customer review rating 2.0/5

Janice Couples - Confirmed reviews ALL

We chose the hotel for the location and facilities but they did not compensate for the over hot rooms. We got no sleep as there was no way to control the temperature and when the window was open the noise from the cars racing round the square in the early hours was terrible. Great parking but poor in everything else. You are even charged for water in your room. We go to Glasgow regularly but would not stay there again.

Dear Ms F., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do not have air conditioning but an air cooling system however this is set centrally for the whole hotel and does not start operating until outside temperature is at 21 degrees however during your stay this temperature was not reached. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janice Fisher General Manager

Well located but rundown

Customer review rating 1.5/5

Trudy Business - Confirmed reviews ALL

The outside and reception area were modern, fresh and clean however when you go into the rooms, myself and a colleague had rooms 626 and 628 found them sub standard. My room 626 had coffee stains on sockets, light switches were dirty, looked like they hadn't been cleaned for a very long time. Toilet door did not shut properly. The top of the walls looked a darker colour, like they had been wet or damp at some point and the room generally felt tired. Breakfast was nice but I wouldn't stay again due to the room

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with both maintenance and housekeeping teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janice Fisher General Manager

Up to your usual standard

Customer review rating 4.5/5

Margaret Friends - Confirmed reviews ALL

Always a pleasure to stay with you. We were disappointed that there are no twin rooms with walk in showers. My friend is less mobile than I am and I had difficulty climbing into the bath to have a shower. My friend was unable to have a shower.

Dear Ms G., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that our twin rooms do not have walk in showers, we will certainly consider that on the next refurbishment of the property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janice Fisher General Manager

Customer review rating 3.5/5

Kevin D. Couples - Confirmed reviews ALL

Overall a very pleasant stay. Staff were very good. Although the room was nice we had a couple of issues with the cleanliness of the room.

Dear Mr/s D., Thank you for taking the time to tell us about your experience at the Novotel Glasgow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and thank you for your understanding At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Janice Fisher General Manager

Good location but loud at night

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

As requested by hotel, I slept with window open but it was way too loud to sleep. No way to change room temp was not optimal. Staff was exceptional

Dear Ms R., Thank you very much for taking the time to complete our satisfaction survey. We are pleased that you choose the Novotel Glasgow for your stay and we are glad that your shared your opinion with us. I am sorry that you were disturbed by the city noise during your stay. We are in the process of moving our large toiletries to a different supplier so sadly having to use the little ones temporarily. We would be pleased to welcome you back to our property and make sure you will have a great stay with us for any of your future stays in the area. Sincerely, Janice Fisher General Manager

Good stay, no issues

Customer review rating 4.0/5

Diogo S. Business - Confirmed reviews ALL

The hotel is located quite close to a lively street and it is within walkable distance to the city centre. It is not very close if you come by train, but you can get there fairly quickly by taxi/uber (+-10 minutes). The room was spacious and the bed was comfortable. The toilet was separate from the shower and sink, which I personally do not like, but this is just a personal preference. The staff was friendly, nothing to comment on it. The fitness area is quite decent with basic machines, a sauna and steam bath. I didn't expect it to be so well equipped. The fact that is on the top floor is also a plus (much better than basements). The view is not great but it is better than staring at walls. The breakfast was decent but not amazing. They have the standard English breakfast, but it lacked with in variety regarding cheese, bread, and cured meats.

Dear Mr/Mrs S., Thank you very much for taking the time to complete our satisfaction survey. We are pleased that you choose the Novotel Glasgow for your stay and we are glad that your shared your opinion with us. Thank you for the suggestions in regards our breakfast. We would be pleased to welcome you back to our property and make sure you will have a great stay with us for any of your future stays in the area. Sincerely, Janice Fisher General Manager

Great stay

TripAdvisor rating 5.0/5

223mariuszz TripAdvisor review

We had a lovely stay in a spacious and clean room plenty facilities to use, very friendly and professional staff, wonderful cocktails at the bar and nice breakfast, cheap car park, if you want to visit Glasgow this hotel is in perfect location.

Hello 223mariuszz , Thank you for the lovely review and sharing this with other guests. You will be glad to know we have a range of new cocktails for you to try out on your next visit, don't leave it too long before returning. Kind regards Janice

Decent hotel but ...

TripAdvisor rating 4.0/5

Gordon J Business - TripAdvisor review

The room was fine, pretty much as it should be although no bottled water as advertised. But a problem with the electrics meant the power for sockets kept going off. Something tripped the breaker - the response was to reset it but it kept happening. Eventually I had to move to another room.

Thank you for your feedback Gordon. Please accept our apologies for any issues with your original room, and I am pleased to hear you got moved to a different room. We hope to welcome you back in the future for a more relaxed visit. - Anthony.

Expected more than whats offered.

TripAdvisor rating 3.0/5

iainmch TripAdvisor review

I booked this place instead of Ibis expecting a touch more polish to the experience. Phones in the room have been replaced with a WhatsApp number, still had to collect fresh towels from reception. The room was tired: dings in the wall, chipped paint the toilet flushed with much pumping of the leaver. Only four coffee pods and. No more available at reception. Felt just a but more like a budget service than a premium one.

Hi Iainmch, thank you for your feedback on your stay and please accept our apologies for your room not meeting your expectations. We have recently switched back to standard bedroom phones again as we only changed to WhatsApp to keep the room as safe as possible. We do hope to welcome you back again in the future for a better stay.

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