Novotel Glasgow Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,385 reviews

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Description

Hotel extras

  • Chargeable parking garage onsite with EV charging

  • Central location, with plenty of nearby transport links

  • Nearby landmarks include Glasgow Cathedral , George Square, Sauchiehall St , West End, SEC

  • Gourmet Bar Lounge offering tasty meals and drinks while watching sport on our Giant Screen

  • Glasgow International Airport is 10 km from the hotel

Our accommodation(s)

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Hotel location

Novotel Glasgow Centre

181 Pitt Street
G2 4DT GLASGOW
United Kingdom

GPS:55.864361, -4.265344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Gourmet Bar & Lounge

Absorb the lively atmosphere in our Gourmet Bar and Lounge. We offer the perfect place to enjoy an evening's entertainment on the big screen or relax and unwind. Our Gourmet menu has a huge variety of casual food and drink options including local specials

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,385 reviews

TripAdvisor Rating  4.0/5  2,157 reviews

Fantastic

Customer review rating 4.5/5

Mommy A. Families - Confirmed reviews ALL

Breakfast is so good with loads of choices. Thanks

Dear Mary A. F., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. We are pleased you have enjoyed your stay with us. Thank you again for taking the time to share your experience with us, and we hope to see you again soon in one of our hotels. Kind Regards, David B Front Office Supervisor

Customer review rating 5.0/5

Rory C. Families - Confirmed reviews ALL

I liked this hotel & would return again, nice room , good bar & couldn’t ask for a better breakfast

Dear Rory C., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. We are pleased you had such a nice stay with us in Glasgow. Thank you again for taking the time to share your experience with us, and we hope to see you again soon in one of our hotels. Kind Regards, David B Front Office Supervisor

Great for families

Customer review rating 4.5/5

D S. Families - Confirmed reviews ALL

Good hotel .. only issue people shouting on the 5th floor at 1am

Great Stay!

Customer review rating 4.0/5

Gayle Solo - Confirmed reviews ALL

I was happy with my stay. My only problem was the bathroom. The water in the sink and tub was not draining.

Dear Gayle G., We very much appreciate your comments regarding your stay at the Novotel Glasgow Centre. We are pleased you have had an overall pleasant stay. We have asked our maintenance department to look into the issues you reposted. Thank you again for sharing your experience, and we hope to see you again soon in one of our hotels. Sincerely, David B Front Office Supervisor

Too many mistakes made by staff, which I found stressful.

Customer review rating 1.5/5

Saywhatyousee2024 Families - Confirmed reviews ALL

Despite calling the day before to say I couldn’t make the first night of my stay, there seemed to be a problem at check in. Then due to an error made during this check in, housekeeping twice came to my door the next morning expecting me to vacate/check out. I chased this up to discover the check in error caused this, and that housekeeping had been informed that I wasn’t checking out as they had been misinformed. Room service forgot one of the plates ordered. I had to phone down about it. I was hit by one of the lift doors which closed on me when I was vacating the lift, the lift later had an out of order sign on it. I wasn’t hurt and I’ve experienced being hit by a lift door before somewhere else, so didn’t report this. It was difficult to sleep because the room was so hot even though I turned the thermostat down as low as it would go. There were no instructions in the room telling me details of how to order room service or how to use the sauna or gym, I ended up not trying to go to the sauna or gym. I checked the website - it was difficult to navigate and lacking detail, no photos of changing areas, lockers, sauna, or any information about rules eg wearing flip flops or if it was allowed/expected to use hotel towels, if change was needed for lockers etc. So it meant trying these activities was impossible for me due to the lack of knowledge I required. I actually ordered room service by going down to the bar as it was the only system available to me. I did not find Novotel Glasgow to be autism friendly and would not recommend it to the autism community. For example, work ongoing at new build opposite my room didn’t bother me but might have been a problem for those with sensory issues relating to noise, it wasn’t mentioned before booking. It was nice that the breakfast staff kept the place so clean, so efficiently, but the constant hovering and “scoosh, scoosh” noises of the cleaning product was off putting whilst eating - I was always taught to spray the cloth not the table, to avoid overpowering smells or stray spray/aerosols floating as other diners don’t want to smell cleaning products whilst eating. The pictures showing how to use the coffee machine at breakfast were small and black and white and not clear so no use for those who need visual step by step instructions, a member of staff offered an explanation that I could follow, but I don’t have any communication difficulties so I could understand her and she also pointed which I was pleased with, and it was nice to not have to find staff/ask for help, I did have to ask for sauce, obviously a four star hotel is not going to leave sauce in the bottles but the sauce wasn’t labelled in the dishes and was placed beside the sliced cheese and meats which is the last place I’d look for sauce, I also had to ask about jam which again was in a container, which was labelled, but not clear/see-through so I couldn’t see the jam; it cuts down on plastic packaging which is a plus point though. The staff didn’t smile much, perhaps the local authority should not have abandoned the “Glasgow smiles better” campaign? It’s better when staff smile when greeting me as it makes it obvious that they aren’t scowling at me/annoyed with me, and yes I understand the irony but as I’m an autistic who masks I do use facial expression well, more facial expression on the faces of hospitality staff helps me read them more easily, but obviously I would not recommend you insist on your autistic staff doing this as that would be ableist. For example one of the housekeeping staff asked if I was checking out, when I said no they queried if I had late check out, when I said no I am staying another night and will check out tomorrow morning they said they would check with their supervisor which suggested to me they thought I was lying - their facial expression looked like they were confused or disbelieving even though I felt I’d communicated quite well. So I had to go down to reception to ask if there was any problem with my booking. This was all unnecessary masking required by me due to unnecessary conversations so all of this adds up to what should have been a relaxing break being not relaxing. Staff were pleasant in manor and quietly spoken and polite but didn’t give much away so were difficult to read. Plus points: firm mattresses, the most comfortable pillows in the world, very clean premises - I must stress it was extremely clean! I was very pleased with the high level of cleanliness. Being able to leave my key card in the drop box was a relief as by the end of my stay I didn’t want to have to speak to anyone to check out as I’d had to mask quite a bit during my stay. The cooked and continental breakfast was not as tasty as Premier Inn, but was nicely presented. The food on the evening menu at the bar was delicious and I would recommend eating there, the ambiance was relaxed - gentle, and quiet music, played in the background so I was pleased the music was not too loud, the lovely shade of turquoise used throughout was calming, and the gentle clack-clack of the pool table was like listening to asmr, and the subtitles on TV for solo diners to enjoy was a nice touch too. The decor was one of the reasons I chose this hotel as well as being very centrally located. I usually choose Premier Inn because it’s predictable, simple, I know exactly what I’m getting, instructions are clear, the website is easy to use, the menu is available online, the staff are well trained and I don’t have to ask questions or figure anything out by myself. It’s so much easier. In conclusion I am unlikely to stay at any Novotel based on this experience and will return to Premier Inn in future, but I would eat at a Novotel.

Dear Saywhatyousee2024, We sincerely apologise for the inconveniences you faced during your stay with us. Your feedback is invaluable, and we are taking immediate steps to address the issues you highlighted. We have enrolled ourselves for an AccessAble audit so many of the items you mentioned we hope to be able to get some insight on how to present information better than the QR code sign which is in the bedroom. We will reinforce our staff training to ensure smoother check-ins and prevent any further errors. Additionally, we will review our communication processes to avoid misunderstandings like the one with housekeeping. Regarding room temperature control and lack of instructions, we will work on enhancing our in-room guides for easier access to services. We appreciate your positive comments on cleanliness and the ambience of our bar. Please accept our apologies for not meeting your expectations, and we hope to have the opportunity to welcome you back and provide a more seamless and autism friendly experience. Warm regards, Janice Fisher General Manager

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  • 389 reviews 8/10 Breakfast
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