ibis Styles London Ealing Hotel 3 stars

Not what I’ve come to expect from ibis Breakfast not suitable for diabetic and was told there are no alternatives regardless I stayed for 10 nights and was told if I wanted a Clean room I would have to move rooms...I didn’t want this inconvenience so I opted to clean my room myself. I had to go and get toilet paper from reception and take it up myself the same went for towels half way through the week. Management were wandering around with no masks - a French blonde lady was present Mon - Fri doing staff appraisals she didn’t wear a mask even in the reception area. I only ordered food on one occasion because the menu choice was pizza or a sandwich only and ice cream The day I did decide to order a pepperoni pizza my money was taken only to be told 4 minutes later sorry we don’t have pepperoni so I had to have chicken and bacon instead. If this is all you have on offer then you have to make sure you have all 3 flavours in stock!! My ice cream choices were all wrong flavours as well

Very good. Very clean. Breakfast disappointing

Friendly and helpful staff. Some welcome thought put into design and also the layout of the room was practical.

Easy to access, friendly staff on reception. Clean Room. Quiet. could do with better quality towels

Overall very good, very good value and the hotel and my room seemed clean. Downside, was no one responded to the message when I booked regarding car parking. I couldn't check in online as there was a problem with the website. Staff were friendly and helpful but forgot to explain I needed to use the room key to get the lift to work. But the worst thing was breakfast, so much packaging used. Everything was either in a carton, plastic pot or a paper bag. Not sure if this is in response to covid or normal practice. It wasn't very environmentally friendly and I think table service would be better.

Great property. Brand new, good location even if it is zone 3. Things I didn’t like, the a/c is a joke the number of times it freaked out had me going crazy. I would wake up at 3am because it went crazy and made the room super hot or super cold. The rooms also are not very insulated so noise will carry

Overnight stay, which worked really well. Impressed with all the suitable COVID avoidance measures. Helpful staff.

The room was fine, bathroom and bed fine. However was disappointed there was no full English breakfast/hot food offered on the mornings. Despite me giving permission there was no housekeeping offered in the room for clean towels or bed made. There was no hot chocolate or decafinated tea offered on evenings to have in the room. Overall very disappointed. It should be made clear on the website what services are on offer at the hotel.

its my worse ever time in a hotel i know its all because of COVID, but you should mention that you providing only a room with no service at all. no one informed me when i booked that there are no room cleaning, no towels or bed sheet changing. breakfast disgusting. staff all time on laptop without any communication to costumers

Very nice nice hotel, comfortable room and well decorated. Takeaway breakfast was nice. Brilliant staff.

I used to work in Ealing so was visiting friends. I have stayed in Ibis Styles EB before. It was strange being back after lockdown but found the hotel clean and comfortable and staff friendly. My only downpoints were I couldn't book in online,site wasn't working. I also wasn't told there was no housekeeping as I was staying for 2 nights it meant I had no coffee or milk in my room the 2nd morning. Didn't mind bed not being made etc as I understand it is a difficult time in hospitality.

We felt Covid safe and the staff were excellent. However the TV was intermittently losing signal and we were unable to watch much television. Breakfast for my husband was inedible and he had to throw it away. Lighting although wonderfully atmospheric meant you really couldn't see- so at least one brighter light is required.

Well organised with breakfast to go

Good points: - value for money; good size room at a reasonable price. Quite stylish with some nice attention to detail such as the option of juicing your own oranges for breakfast. Bad points - communication with some staff was challenging due to a lack of fluency in English - theirs not mine! Restaurant meal was poor and although my complaint was speedily responded to by the Manager his offer of a memorable meal at a future booking was not what I wanted. The extremely disappointing meal I had already had being quite memorable enough!

We spent two nights as family. It is a descent hotel, location is good. Staff is kind and helpful. We did not have any problem. My only criticism would be about breakfast and lights in the room. Breakfast was not bad but it was too simple and plain. Light in the room was not sufficient.