Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 703 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  703 reviews

TripAdvisor Rating  3.6/5  2,085 reviews

Works Christmas Do!

TripAdvisor rating 5.0/5

Sam R TripAdvisor review

Christmas works party - welcome arrival drink, excellent as I don’t drink Prosecco or beer, but Caitlin and Leo were brilliant at offering buzz fizz or orange juice as an alternative. Caitlin was amazing; extremely helpful and attentive throughout the evening with our party, including allergies and special dietary requirements as requested. We all had a wonderful evening, with good food, a brilliant DJ who got the room dancing and great memories of another Christmas party. I’m sure we’ll be back next year. Thank you

Fantastic experience

TripAdvisor rating 5.0/5

mnj1206 TripAdvisor review

We had a truly wonderful stay at the Great Danes Hotel in Maidstone. The facilities were excellent — the room was spacious, clean, and comfortable. A very relaxing stay. The service and support was exceptional, particularly Tia at reception, who went above and beyond to ensure everything was catered for. A fantastic experience — highly recommended, will be returning.

Dear Guest, Thank you so much for your wonderful review and for choosing to stay with us at the Mercure Maidstone Great Danes Hotel. We are absolutely delighted to hear that you had such a relaxing and enjoyable stay, and that you found the room spacious, clean, and comfortable. It is especially lovely to read your kind comments about the exceptional service you received, and in particular about Tia at reception. She will be thrilled to know that she went above and beyond to make your stay so memorable. Your recommendation truly means a great deal to our whole team. We sincerely look forward to welcoming you back to the hotel again very soon. Kind regards, Nina Djemal Guest Service Manager

A very pleasant one night stay

TripAdvisor rating 4.0/5

Angie J TripAdvisor review

We stayed one night midweek with our dog who was made very welcome. We had a double room which was a good size and very comfortable with everything we needed. Being able to access the dining room menu in the bar worked well and we were agreeably surprised that my husband could find something on the menu to suit his dietary needs. We were very impressed with the breakfast with very good selections to accommodate different dietary preferences. The help yourself hot choices were stocked by a very attentive chef who ensured the supply of very nicely cooked and presented fried eggs. Staff were present and friendly but not intrusive. They created a good atmosphere and appeared to have a good team ethic.

Dear Angie, Thank you so much for taking the time to share your lovely feedback following your midweek stay with us. We are delighted to hear that both you and your dog felt so welcome and that you enjoyed a comfortable night in one of our double rooms. It’s great to know that dining in the bar worked well for you and that your husband was able to find suitable options to meet his dietary needs — our team will be very pleased to hear this. We’re also thrilled that you enjoyed our breakfast selection and that our chef’s attentive service, especially with the freshly cooked eggs, stood out. Your comments about the friendly, professional atmosphere and strong team ethic mean a great deal to us, as this is exactly the experience we strive to create for our guests. Thank you again for your recommendation, and we truly hope to welcome you back to Mercure Maidstone Great Danes Hotel again very soon. Kind regards, Nina Djemal Guest Service Manager

Have stayed in lots of 4star hotels, this one definitely isn’t

TripAdvisor rating 2.0/5

Melvin T TripAdvisor review

Upon arriving we were given room 123 ,we unpacked then realized the curtains were badly torn, the chair was threadbare and dirty and something had eaten the edge of the desk.We went to reception and they did offer us another room, but our friends were staying opposite and theirs was not a lot better. The manager arranged to meet me on Sunday morning , but guess what he was off duty and we never saw him again. Our shower was unusable because no cold water adjustment. We were on a coach trip and all 32 of us were locked out of our rooms on the last day , all had to go to reception to renew our keys only to be told that it was all to fault because we’d left our keys next to our phones. All 32? Evening food buffet , canteen standard, not four star. Very poor. Phoned and complained, promised to call me back but guess what did not call me back. Look at previous complaint this room was supposed to be taken out of service.but it obviously wasn’t.

Great stay

TripAdvisor rating 5.0/5

J8218WVcharlies TripAdvisor review

I have stayed here plenty in the past, had a great stay as usual. Poppy on the front desk was very helpful whenever I needed her.

Dear Charlie, Thank you very much for your continued loyalty and for taking the time to share your feedback. We are delighted to hear that you had another great stay with us and that, as usual, everything met your expectations. It’s especially lovely to read your kind comments about Poppy on the front desk. She will be thrilled to know she was so helpful whenever you needed her, and I will be sure to pass on your praise to her. We truly appreciate your ongoing support and look forward to welcoming you back to Mercure Maidstone Great Danes Hotel again very soon. Kind regards, Nina Djemal Guest Service Manager

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Other web-users rate our hotel

  • 565 reviews 9.3/10 Location
  • 1,539 reviews 5.5/10 Room
  • 1,749 reviews 8.8/10 Service
  • 15 reviews 8/10 WiFi
  • 728 reviews 9.1/10 Breakfast
  • 725 reviews 5.3/10 Comfort
  • 605 reviews 5.3/10 Amenities
  • 595 reviews 5.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.