Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 703 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  703 reviews

TripAdvisor Rating  3.6/5  2,084 reviews

A very pleasant one night stay

TripAdvisor rating 4.0/5

Angie J TripAdvisor review

We stayed one night midweek with our dog who was made very welcome. We had a double room which was a good size and very comfortable with everything we needed. Being able to access the dining room menu in the bar worked well and we were agreeably surprised that my husband could find something on the menu to suit his dietary needs. We were very impressed with the breakfast with very good selections to accommodate different dietary preferences. The help yourself hot choices were stocked by a very attentive chef who ensured the supply of very nicely cooked and presented fried eggs. Staff were present and friendly but not intrusive. They created a good atmosphere and appeared to have a good team ethic.

Have stayed in lots of 4star hotels, this one definitely isn’t

TripAdvisor rating 2.0/5

Melvin T TripAdvisor review

Upon arriving we were given room 123 ,we unpacked then realized the curtains were badly torn, the chair was threadbare and dirty and something had eaten the edge of the desk.We went to reception and they did offer us another room, but our friends were staying opposite and theirs was not a lot better. The manager arranged to meet me on Sunday morning , but guess what he was off duty and we never saw him again. Our shower was unusable because no cold water adjustment. We were on a coach trip and all 32 of us were locked out of our rooms on the last day , all had to go to reception to renew our keys only to be told that it was all to fault because we’d left our keys next to our phones. All 32? Evening food buffet , canteen standard, not four star. Very poor. Phoned and complained, promised to call me back but guess what did not call me back. Look at previous complaint this room was supposed to be taken out of service.but it obviously wasn’t.

Great stay

TripAdvisor rating 5.0/5

J8218WVcharlies TripAdvisor review

I have stayed here plenty in the past, had a great stay as usual. Poppy on the front desk was very helpful whenever I needed her.

Customer review rating 3.5/5

Baines C. Families - Confirmed reviews ALL

Hadn't thought about Christmas parties when booking. Also car racing going on outside (nothing much you could do about that I accept)

Dear Mr. Baines, Thank you for your feedback regarding your recent stay. We apologize for any noise disturbances caused by nearby events and appreciate your understanding regarding the external factors. We strive to provide a comfortable environment for all guests. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.5/5

Kay S. Couples - Confirmed reviews ALL

Nice hotel, big beds, small bathroom.

Dear Kay, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our rooms and found the hotel to your liking. We appreciate your comments about the bathroom size and will take them into consideration for future enhancements. In addition, we are truly sorry to hear about your experience during your event. We understand how frustrating it must have been to find the seating plan incomplete and for there to be confusion around table arrangements and dietary requirements. This is not the level of service we aim to provide, especially during such a special occasion. Your comments have been taken seriously and we are reviewing our planning procedures to ensure this does not happen again. Kind regards, Poppy Guest Service Supervisor

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Other web-users rate our hotel

  • 565 reviews 9.3/10 Location
  • 1,539 reviews 5.5/10 Room
  • 1,749 reviews 8.8/10 Service
  • 15 reviews 8/10 WiFi
  • 728 reviews 9.1/10 Breakfast
  • 725 reviews 5.3/10 Comfort
  • 605 reviews 5.3/10 Amenities
  • 595 reviews 5.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.