Thank you for taking the time to share your feedback following your stay with us. I am very sorry to learn that your experience was impacted by noise disturbances throughout the night. We understand how important a good night's sleep is, particularly when you were attending an event the following day, and I appreciate how disappointing it must have been for both you and the rest of your group. Please accept my apologies for the disruption caused by guests attending the wedding, including the noise from outside the hotel, door banging, and shouting in the corridors during the early hours. Whilst special events are an important part of our business, we expect all guests to be considerate of others, and your comments regarding the management of noise and guest behaviour have been shared with the relevant teams for review. I am also concerned to read your comments regarding the smell of cannabis in the bar and dining area. This is certainly not the environment we aim to provide for our guests, and I have shared your feedback with our management team so that appropriate measures can be reinforced. In addition, I am sorry to hear that one of the rooms experienced an issue with the water temperature, preventing guests from showering comfortably. This is not the standard we strive to maintain, and I have passed this information to our maintenance team for investigation. Thank you once again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve our services, and I regret that we did not provide the restful and enjoyable stay you expected. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to learn that the condition of your room and the hotel corridors did not meet your expectations. We understand how important it is for our guests to stay in a well-maintained and comfortable environment, and I regret that this was not your experience. I was particularly concerned to read your comments regarding the condition of the bathroom and the presence of mould. Please accept my sincere apologies, as this falls below the standards we strive to deliver. I have shared your feedback with our Housekeeping and Maintenance teams so that the areas highlighted can be thoroughly investigated and addressed. I am also sorry to hear that you found the bedroom and corridor carpets to be worn and damaged. We appreciate you bringing this to our attention, and your comments have been passed to our management team as part of our ongoing programme of improvements throughout the hotel. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Maidstone Great Danes Hotel in the future and provide you with a much-improved experience. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Anthony T., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Karen A., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I was very concerned to read your comments and particularly disappointing that we were not able to offer you any alternative accommodation on this occasion. There are a limited number of rooms available above one event room and these are usually allocated to guests attending events. Please accept my sincere apologies for this unfortunate matter. I have spoken with the reception manager and direct action has been taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please let me know if you ever look to stay in the area in the next 6 months and I will be pleased to offer an upgraded room and a 50% discount on the 'rate of the day' Once again Martin, I am sorry your weekend was disrupted in this way. Yours sincerely,

Dear Russell D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed the food during your stay and that you found our team welcoming, particularly Jade, who was able to support you at check-out. However, I am very sorry to learn about the significant disturbance you experienced from neighbouring guests. The noise you described, including shouting, banging doors, barking dogs, and the associated odours, is clearly not the comfortable environment we aim to provide for our guests. I appreciate how frustrating and disappointing this must have been, especially as you had already raised your concerns and the disruption continued. We take all reports of excessive noise and breaches of our guest policies seriously. Your comments regarding the number and behaviour of the dogs, as well as the impact this had on both your room and the corridor, are particularly concerning and do not reflect the standards we expect. Please be assured that your feedback has been shared with the management team for review so that we can investigate what happened and identify where our response could have been more effective. I would like to sincerely apologise that your stay was affected in this way and that we did not resolve the issue to your satisfaction at the time. We value your feedback as it helps us improve our service and guest experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much more enjoyable stay in the future. Warm Regards Nina Djemal-Guest Service Manager

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Neil P., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Joan H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Emelyn M., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Richarddr A., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Paul R., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for sharing your feedback with us. We are pleased to hear that our facilities continue to meet your needs when travelling with your dog. However, I am very sorry for the inconvenience you experienced on this occasion. You are absolutely right that being allocated a room in the main hotel was not ideal given your early start and the fact that your dog may occasionally bark. We should have taken this into consideration from the outset, and I apologise that this was not handled as smoothly as it should have been. I am glad that a quieter room was eventually arranged, but I appreciate that this required some persistence on your part. I will be addressing this with the team to ensure we are more proactive and attentive when accommodating guests with specific requirements, especially our regular visitors. Thank you again for your comments — they are genuinely helpful in improving the service we provide. We hope to welcome you back soon and ensure your next stay is seamless from the moment you arrive.

Dear Alison W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Sara Y., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Harmit R., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,