Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 744 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Room 1

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  744 reviews

Customer review rating 4.5/5

Deborah W. Couples - Confirmed reviews ALL

Dear Deborah W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.0/5

Henry C. Families - Confirmed reviews ALL

Dear Henry C., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Philip G. Couples - Confirmed reviews ALL

Dear philip G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

David C. Couples - Confirmed reviews ALL

Dear David C., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Melanie G. Couples - Confirmed reviews ALL

Dear Melanie, Thank you for taking the time to share your feedback. We are delighted to hear that our location was convenient for your visit to Leeds Castle, and that you enjoyed the breakfast, our grounds, and the air-conditioned bar and restaurant during your stay. We are sorry that the exceptionally hot weather made your room and the corridor uncomfortably warm, affecting your sleep. We understand how important a comfortable night's rest is, and we appreciate you bringing this to our attention. We hope that, despite the heat, you had a wonderful time at the concert and that we'll have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 629 reviews 9.4/10 Location
  • 1,678 reviews 5/10 Room
  • 1,865 reviews 8.5/10 Service
  • 20 reviews 9/10 WiFi
  • 825 reviews 4.8/10 Comfort
  • 760 reviews 6.3/10 Food
  • 741 reviews 9/10 Breakfast
  • 696 reviews 5.4/10 Amenities

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