Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 745 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  745 reviews

Customer review rating 5.0/5

Peter C. Business - Confirmed reviews ALL

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Poppy Guest Service Supervisor

Customer review rating 1.5/5

Mark G. Families - Confirmed reviews ALL

Dear Mark, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Poppy Guest Service Supervisor

Customer review rating 4.0/5

Pamela S. Families - Confirmed reviews ALL

Dear Pamela, Thank you for taking the time to share your feedback. We are delighted to hear that you found the beds comfortable, enjoyed the room, and made the most of our outdoor space and ample parking. We also appreciate your constructive comments regarding bedside charging sockets, room size, and our vegan breakfast options. Guest feedback like yours is invaluable in helping us improve. We're pleased our team was able to prepare vegan sausages to order and provide a selection of plant-based milks, and we'll certainly take your suggestions for additional vegan choices, such as yoghurts and pastries, into consideration as we review our breakfast offering. We hope to have the opportunity to welcome you back again in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.0/5

Effie M. Couples - Confirmed reviews ALL

Dear Effie M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Kelly E. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I was very concerned to read your comments and particularly disappointing that we were not able to offer you any alternative accommodation on this occasion. There are a limited number of rooms available above one event room and these are usually allocated to guests attending events. Please accept my sincere apologies for this unfortunate matter. I have spoken with the reception manager and direct action has been taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please let me know if you ever look to stay in the area in the next 6 months and I will be pleased to offer an upgraded room and a 50% discount on the 'rate of the day' Once again Martin, I am sorry your weekend was disrupted in this way. Yours sincerely,

Other web-users rate our hotel

  • 621 reviews 9.4/10 Location
  • 1,655 reviews 5.1/10 Room
  • 1,864 reviews 8.6/10 Service
  • 20 reviews 9/10 WiFi
  • 804 reviews 5/10 Comfort
  • 763 reviews 6.3/10 Food
  • 737 reviews 9/10 Breakfast
  • 678 reviews 5.5/10 Amenities

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