Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 700 reviews

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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  700 reviews

Customer review rating 4.0/5

Howard G. Couples - Confirmed reviews ALL

All went well except the heating was below par. The loan of a stand alone radiator helped once we realised the problem of an inefficient radiator (needed bleeding). Upgrading to a Privelege room was a definite advantafge. Worth the wxtra cost.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Poppy Guest Service Supervisor

Customer review rating 4.5/5

Garry L. Couples - Confirmed reviews ALL

All staff were bubbly and engaging. Big shout out to Lisa, Tia and the spa ladies

Dear Garry L., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Ivan B. Couples - Confirmed reviews ALL

Lovely stay, staff were polite, friendly and very informative. Room was spotless and well set out. My only issue was the heating in the room, we had no control of it so it did get very chilly.

Dear Ivan B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Chris D. Couples - Confirmed reviews ALL

On the whole not a bad experience but thought there were a few issues that needed addressing.We came to the hotel for a special event,(lunch)ordered a bottle of wine which came to the table but no wine glasses which we had to get our own.We went to the bar in the evening where one table was full of beer glasses which needed clearing and stayed there for a long time before they were cleared.My husband ordered a burger and fries which he said was very nice.we had a few drinks and his plate was still on the table when we left.I know this is a budget hotel but feel staff need a bit more training and need to smile a bit more.On the plus side the room was fine nice and clean with a comfortable bed.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Poppy Guest Service Supervisor

Customer review rating 4.0/5

Alexander C. Families - Confirmed reviews ALL

Nice stay, breakfast was very good with very helpful staff despite a busy sitting, the hotel itself needs some tlc broken tiles, tired furnishings, no towels at the pool etc,

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 577 reviews 9.4/10 Location
  • 1,528 reviews 5.3/10 Room
  • 1,773 reviews 8.8/10 Service
  • 15 reviews 8.6/10 WiFi
  • 730 reviews 5.3/10 Comfort
  • 704 reviews 9.2/10 Breakfast
  • 612 reviews 5.4/10 Amenities
  • 590 reviews 5.3/10 Cleanliness

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