Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 729 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  729 reviews

Customer review rating 5.0/5

Sarina H. Families - Confirmed reviews ALL

The receptionist Lisa was lovely so welcoming and sorted our queries during Check in. Room was lovely and clean (very hot being on top floor) and extremely spacious for a family room.

Dear Sarina, Thank you for your kind feedback. We are delighted to hear that Lisa made such a positive impression during your check-in—she will be thrilled to be recognised. It is also great to know you found your room clean, spacious, and comfortable for your family. We appreciate your note about the temperature on the top floor and will certainly take this into consideration to improve our guests comfort. We hope to welcome you back again soon. Kind regards, Poppy Guest Service Supervisor

Customer review rating 4.0/5

Anthony C. Couples - Confirmed reviews ALL

Comfortable and pleasant.

Dear Anthony C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Lucy F. Friends - Confirmed reviews ALL

Staff were super friendly and helpful. Food was lovely and bed comfy!

Dear Lucy, Thanks so much for your lovely feedback! We are really pleased to hear you found the team friendly and helpful, enjoyed the food, and had a comfortable stay. That’s exactly what we aim for. We hope to welcome you back again soon! Kind regards, Poppy Guest Service Supervisor

Customer review rating 1.5/5

Charleigh M. Couples - Confirmed reviews ALL

Was a very lovely hotel just was not happy with the fact that we paid for early check in at 10AM and when we arrived we was told check in isn’t until 11AM which I thought was wrong as we paid to be able to check in at 10AM as we had a wedding to get ready for and we was delayed by getting ready as our room was not ready when we arrived very disappointed

Thank you for your feedback. We’re really pleased to hear that you found the hotel lovely, but we’re very sorry for the confusion and inconvenience surrounding your early check-in. We completely understand how important it was for you to access your room on time, especially with a wedding to prepare for, and we regret that this was not delivered as promised. This is not the experience we aim to provide, particularly when an early check-in has been arranged in advance. Your comments have been noted, and we will be reviewing this with our team to ensure better coordination and communication moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience in the future.

Customer review rating 1.0/5

Frederica W. Couples - Confirmed reviews ALL

Firstly the staff are great, the Hotel lets them down. I wanted to book by phone to explain our requirements I did not know the phone number I found on line was the central Mercure booking office! I explain that we are both partially disabled and had they an accessible room if not a room with walk in shower, I was told yes and made the booking. On arrival we found we had a bog standard room with a shower over the bath which neither of us could use !At reception the young lady tried her best to find us an alternative but was unable to do so as they had a large tour party who had the other rooms. Surely your central booking should have know this then we could have found somewhere else to stay as it was we had appointments in the area so had to stay and struggle to keep clean and fresh!!! We knew this hotel, or thought we did as we had been there when it was just Great Danes unfortunately it has the standard has dropped considerably, the carpets were very dirty and stained, it really needs a redec. The hand basin in our en suit had a crack across the bottom and the water pressure is awful especially flushing the toilet. Needless to say we will not be returning to this hotel.

Dear Frederica, Thank you for taking the time to share your feedback. I am very pleased to hear that our staff made a positive impression—your kind words about their efforts mean a great deal to us. However, I am truly sorry that your stay did not meet expectations, particularly regarding the accessibility of your room. I completely understand how frustrating and distressing this must have been, especially after you had taken the time to explain your requirements in advance. What you experienced is not the level of service we aim to provide, and I apologise that the information given at the time of booking did not reflect the reality upon your arrival. I am also sorry that, due to high occupancy, we were unable to offer a suitable alternative during your stay. This is something we are reviewing with our central reservations team to help ensure clearer communication and better coordination in the future. Your comments regarding the condition of the room, including the carpets, bathroom fittings, and water pressure, are very concerning and have been shared with our maintenance and housekeeping teams for immediate attention. We recognise that these issues detracted significantly from your comfort. Thank you again for your honest feedback—it highlights important areas where we need to improve. I regret that we did not provide the experience you expected, and I hope you might consider giving us another opportunity in the future to restore your confidence in us. Kind regards, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 586 reviews 9.4/10 Location
  • 1,542 reviews 5.3/10 Room
  • 1,802 reviews 8.8/10 Service
  • 17 reviews 8.2/10 WiFi
  • 754 reviews 6.3/10 Food
  • 726 reviews 5.4/10 Comfort
  • 709 reviews 9.1/10 Breakfast
  • 628 reviews 5.7/10 Amenities

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