Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 698 reviews

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Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  698 reviews

TripAdvisor Rating  3.6/5  2,100 reviews

Weekend break

TripAdvisor rating 5.0/5

Alexcamilla21 TripAdvisor review

Hotel and staff were lovely, food was amazing, we had a lovely weekend break. Great room, massive bed all amenities you would expect - shower, tea, coffee, biscuits.

A basic hotel that needs renovation

TripAdvisor rating 2.0/5

katefB6606LZ TripAdvisor review

Such a shame they this hotel is run down and run on a shoe strong budget . I hadn’t been for 15 years and it looked as though it hadn’t been decorated properly since then. The sofas in the seating area in the restaurant look like they belong in a student dorm old worn with holes in . The seat in the restaurant look had stains on them and wear dirty . The room tiny , no electric sockets near the beds . Stains on the walls and carpets . The curtains didn’t close properly and were filthy . The walls hadn’t been cleaned for a long time and I don’t want to guess at some of the stains up the under the television. The corridors from the lift to the room no better really , old carpet, stained ceiling tiles , dirty doors . Breakfast was ok . Not the worst I have ever had but not worth £17 each for breakfast . Eggs under cooked and only a fried option - the food room temperature. There is a pool and spa - I didn’t try them. Food in the restaurant was fine we had chicken pie and a fish finger sandwich .

Great location and customer service for our Management Away Day

TripAdvisor rating 5.0/5

ElaineTerry TripAdvisor review

"We recently held our Managers' Away Day at the Mercure in Maidstone and I could not be happier with the fantastic service we received throughout the process. Right from making the initial enquiry, I received quick clear meeting options and the prices were very comparable too. Any questions I had leading up to the event were answered quickly and efficiently. On the day all the staff were very friendly. The room was set out comfortably and the food and refreshments were of great quality. The location is convenient along with the ample parking. Couldn't fault it and would highly recommend."

very nice professional staff and felt well looked after

TripAdvisor rating 5.0/5

Kevin M TripAdvisor review

A quick and efficient check-in and upgrade being a platinum member to the privilege room thank you for the front desk staff. Unfortunately, the restaurant was very noisy with many kids running around wildly shouting and yelling, but the staff looked after me well and gave me a glass of wine FOC. They were very attentive so thank you to the Restaurant staff for being very aware of the situation and responding well especially Mae and her supervisor Allison, thank you both

Dear Kevin, Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you experienced a quick and efficient check-in and that you enjoyed the upgrade to a Privilege Room as a Platinum member. Your kind thanks to our front desk team will be happily shared. We’re sorry to hear that the restaurant environment was noisy during your visit. However, we truly appreciate your understanding and are pleased to know that the team looked after you so well. Thank you for recognising the attentiveness and professionalism shown by the restaurant staff, particularly Mae and her supervisor Allison. Your feedback highlights their awareness and excellent response to the situation. We sincerely appreciate your comments and look forward to welcoming you back again soon for an even more enjoyable experience.

Two night stay

TripAdvisor rating 5.0/5

thescout666 TripAdvisor review

Stayed here for two nights, nice room with comfortable bed and good shower, restaurant was great had a nice pasta dish which was lovely, all staff helpful and friendly from reception to the restaurant staff, would stay here again.

Dear Guest, Thank you very much for taking the time to share your feedback following your two-night stay with us. We’re delighted to hear that you enjoyed your room, found the bed comfortable, and appreciated the shower. It’s great to know you had a lovely meal in our restaurant and that the pasta dish was to your liking. We’re also pleased to hear that our team across reception and the restaurant were helpful and friendly throughout your stay. Thank you for recommending us, and we look forward to welcoming you back again in the future. Warm Regards Nina D-Guest Service Manager

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Other web-users rate our hotel

  • 570 reviews 9.4/10 Location
  • 1,525 reviews 5.4/10 Room
  • 1,768 reviews 8.8/10 Service
  • 15 reviews 8.6/10 WiFi
  • 723 reviews 5.2/10 Comfort
  • 708 reviews 9.1/10 Breakfast
  • 609 reviews 5.2/10 Amenities
  • 584 reviews 5.4/10 Cleanliness

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