Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 682 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  682 reviews

TripAdvisor Rating  3.5/5  1,844 reviews

Not great

Customer review rating 2.0/5

Anon Business - Confirmed reviews ALL

The bedroom was dirty: there was a dark hair in the soap dish and no hairdryer. It was resolved by staff who helpfully upgraded my room, when I told them I was jot happy as I was staying two nights and had spent over £1200 for a meeting room, too.

Thank you for staying with us recently here at Mercure Maidstone Great Danes Belinda. Thank you also for your feedback, it is very much appreciated. We are saddened to hear that your stay did not meet your expectations and that our usual high standards were sub-par for your stay and for which we apologise. We do hope though, you return in the future and at such time, allow us to redeem ourselves and we look forward to such an occasion. Thank you again for staying, Steve W Guest Services Supervisor

Absolutely Fantastic

TripAdvisor rating 5.0/5

Phil D TripAdvisor review

This hotel is in a fantastic location close to Leeds Castle (10 min walk) It is very clean, one of the best hotel mattresses i have ever slept on with great pillows to match. The staff here are an amazing bunch, very helpful and polite (a particular mention for the reception girls/lads) they are a major credit to the hotel. The Chefs made us up a picnic hamper for the Classical music festival we were attending and it was fantastic and plentiful. Have booked up here for next year already. Keep up the good work guys.

Group business meeting

TripAdvisor rating 5.0/5

Curious62129509518 Business - TripAdvisor review

Recently visited for a business conference . Facilities where very clean, Staff were very attentive, Rooms clean and well equipped, bed was comfortable. Stephen looked after any needs we had in the conference area along with the other ladies whose names I forget, these people are a credit to your hotel.

Thank you for visiting us recently here at Mercure Maidstone Great Danes, it was lovely to host you for the day. Thank you also for your feedback, it is greatly appreciated. We are delighted that your day was wonderful and our team, especially our new team member, Stephen, looked after you well and made a great impression upon you. We look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Good area for seeing the region.

Customer review rating 4.0/5

Linda Couples - Confirmed reviews ALL

We have used Mercure before & know what standards to expect.

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Linda. Thank you also for your feedback, it is greatly appreciated. We are pleased your stay, on the whole, was very good and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Good Stay,

Customer review rating 4.0/5

Loraine M. Families - Confirmed reviews ALL

Hotel was very clean, comfortable and hospitality staff were brilliant. We had only one problem, one of our group of guests had the heating on in her room which could not be turned off. She repeatedly asked staff but it appeared there was a problem with the boilers. It might have been helpful to offer her a move to another room.

Dear Loraine, Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am delighted the hotel was clean, comfortable and the staff were brilliant! I am sorry to see the rooms were warm during the stay. Yours Sincerely Nina Djemal Guest Service Manager

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Other web-users rate our hotel

  • 420 reviews 9.4/10 Location
  • 1,276 reviews 5.7/10 Room
  • 1,306 reviews 8.8/10 Service
  • 27 reviews 2.3/10 WiFi
  • 637 reviews 5.4/10 Comfort
  • 595 reviews 6.2/10 Food
  • 587 reviews 8.8/10 Breakfast
  • 464 reviews 5.8/10 Amenities

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