Everything went smoothly but the rooms are getting a bit tired.

The staff were very helpful and the location was good as we had just arrived back from France. However, the hotel sadly needs refurbished.

I booked a double room with bath. The room itself ok but the view was dire a flat roof with a/c units and piping very depressing. The bath water was tepid coming through the hot tap if I wasn’t depressed before I checked in I certainly was when I left. No Netflix on tv very basic throughout

We stayed for 3 nights for a car meet. We were greeted by friendly receptionist and given instructions to our room. The room was pleasant. No air-con, so we had the windows open slightly at night as it was quite warm. Our stay included breakfast and evening meal. They were buffet style, but everything was cooked lovely and there was plenty of food. Overall the hotel was nice, but a little tired in places, but for the price we paid, I would be more than happy to stay there again. All the staff were very friendly and they couldn't have tried harder to make us feel welcome. Many thanks Dave & Teresa

Enjoyable stay with annual meeting of car club room clean but decor very tatty, food very good

A lovely greeting and the rooms were good. Great breakfast too.

Welcoming check-in. Room was ok, although plumbing issue forced a room change on day 2. Good bar. Restaurant was only average and lady supervisor was quite hostile, loud and unwelcoming, so only used it once.

We find it a suitable place to stop after the Channel Tunnel, but it does need a refurbishment as it’s getting a little tired.

Upon arrival, the receptionist greeted us and asked for our booking information. She found our booking but stated we arrived early but could pay £15 for an early check in. We paid and was given keys to a room on 2nd floor with basic directions on how to locate our room. On the said floor we found our room was round corners and a far distance along a corridor. We opened the door to find the room was clearly still occupied! The occupants luggage and clothing was strewn across the room and the bed unmade . Back at reception she said ‘ is it, but the screen says’ and then she left us standing there to get assistance from another member of staff with no interaction with us as guests or introduction as to who they were. This person took over and stated the room available for us is an upgrade therefore if we wanted it we had to pay an additional £10 fee for the upgrade.! We paid as it was the start of our short break and didn’t want the stress so early in to it. The room was located well. But as an upgrade I beg to believe what our original room was like. As it’s a pet friendly hotel we could only imagine what the big brown stain on the carpet could have been. There was no welcome pack or stationary of any kind in the room neither was there a phone. The bathroom was spotless except for cracked tiles around the toilet and a big crack in the sink. Towels and dressing gowns were provided. Tea and coffee too .After we settled in we decided to go to the restaurant . There we met two membersof staff. One at the bar the other at the restaurant. Ellie was at the bar and was a complete delight to converse with. She made us feel relaxed and welcome. We walked a few steps to the restaurant area where there was a function going on .My partner asked the member of staff who’s name was Amanda, what food was being served only shockingly to be told, ‘ you wouldn’t like it as you’re african!… Our jaws dropped to the floor. He said to her I’m not African!.. so she responded oh Jamaican then! She made us feel so uncomfortable and unwelcome! that we ended up taking our lunch and drinks back to our room in utter disbelief to what we just encountered. My partners food was nothing like advertised .The panini was a toasted french stick with a guessable filling. At dinner time we again went to the restaurant area . We were told to wait to be seated. We noticed dead flies on the window ledge near us. We were asked if we had any allergies. My partner informed them he was allergic to Shellfish. We both ordered fish and chips. After a length of waiting he was told he couldn’t have the fish and chips as food was made using the same oil. So he had sausage n mash. Food arrived but my chips looked contaminated with a mystery sauce. I called the waiting staff and I was given the option of a saucer to remove the contaminated chips from my plate. Back in the room it stated to put the card outside the door for breakfast room service . We put our card outside our door at 5pm. At 8am we noted the card was still outside the door. We had no means of contact for reception in the room other than my mobile phone. Going on Google I was able to phone the hotel. And the man on reception was apologetic and was concerned why our card was not collected and offered to collect our card personally and see that we get our breakfasts. We declined and said we will collect our breakfast from the restaurant ourselves. On return from breakfast we noticed trays outside rooms where their breakfasts had been delivered. We decided to check out earlier than planned. On checkout our dramas didn’t stop there. This receptionist took our room key and requested an additional £96!… we asked what for. She said for the upgrade we already paid for and she then continued to browse her screen. She couldn’t find any reason for additional costs and bid us goodbye. She did ask us how was our stay… I believe she is still there waiting for our answer!!

I often come here with my Daughter Laura for a spa. Laura has some treatments and then we both get our nails done. The girls in the spa are very friendly Laura always has Jordan and I have Goshia. We chose Korean Chicken and sticky rice for lunch which we both enjoyed. After our swim and the jacuzzi we went to our room which was a double and very nice. We showered as both needed to wash our hair. When we picked our keys up the Receptionist asked if we wanted a 2 or 3 course meal we opted for 2 courses and it included a drink. Laura had prawns for starters and a chicken dish that she really enjoyed. I chose cod and chips but was very disappointed as my cod came with french fries I did mention I was expecting chips. However the cod was really nice but the fries got cold and hard very quickly. I then had 3 scoops of ice cream which was very nice. We both had a glass of wine. Our adjoining room was occupied by a noisy dog and noisy young child who appeared to be awake all night. Although it hasn’t put us off coming here. We both had a cooked breakfast which was very nice. The restaurant and seating areas are clean airy and comfortable. Apart from my fries everything else was perfect all the staff were polite and friendly. We'd definitely come back to this lovely relaxing retreat.

This was a very disappointing stay. I was visiting family at the end of life and had requested a quiet room as I knew this would be a difficult visit. Unfortunately my room was located in a busy corridor and I was awoken repeatedly by people coming and going to their rooms, talking loudly in corridors and slamming doors. After several wake ups, I called reception and requested some ear plugs due to the noise. These were brought up swiftly and I was very grateful to the finally be able to sleep. The room was not particularly clean. I found several dark hairs in the bed and shower, and trod in something sticky soon after removing my shoes. There were also several old stains in the carpet and what looked like mildew on the curtains that made the whole room feel neglected. The highlight of my stay was the health club. The jacuzzi being adult only was a blessing, and being able to enjoy the pool once most other people had left on Sunday evening was lovely. Every staff member I interacted with during my stay was friendly and very helpful, particularly the overnight staff who were able to bring me ear plugs!

The hotel is well located and benefits from excellent staff but the fabric (especially the flooring in the public areas) needs replacing. Showers over baths are dangerous without extra support (not just a rubber mat to be requested from reception!). Excellent breakfast!

We arrived to find the card key wouldn't open our room. My wife returned to reception to have our key recharged only to discover the room smelt very musty. Our room was also two floors away from our family party's 4 rooms. We asked at reception to move rooms and paid an upgrade fee to do so. Again our card key failed to work. We found the receptionist pleasant yet unhelpful sadly. The wellness and bar/restaurant staff were very helpful and engaging. Small niggles easly been rectified.

Well located hotel for the coast and local attractions. However, most of the facilities and rooms are in need of refurbishment.

Had a great experience lovely facilities.

Base to photograph from.

Overnight stop before an AM ferry. Comfortable room. Tasty dinner Good breakfast

Overnight stop with our dog before catching an early Eurotunnel train. All went smoothly.

Access and parking good. Reception welcoming and helpful. Lake view room very comfortable and clean. Tea and coffee well stocked. Staff all friendly and helpful. Breakfast excellent. Spacious grounds.