Customer review rating 3.9/5 4,949 reviews
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Five miles from Maidstone East railway station
30 minutes by car to Bluewater shopping centre
In-house bar & restaurant serving British classics
26 acres of private landscaped gardens
Feel Good Health Club with gym, sauna and pool
Check-in from 14h00
Check out up to 12h00
Contact email :
Check-in from 14h00
Check out up to 12h00
HOLLINGBOURNE : HOLLINGBOURNE
Maidstone Bus Station :
LONDON GATWICK At 71.62km / 44.5 miles
PORTS TO FRANCE At 57.94km / 36 miles
HOLLINGBOURNE At 2.57km / 1.6 miles
MAIDSTONE EAST At 7.24km / 4.5 miles
GPS :51.258732, 0.616822
All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.
Number of meeting rooms: 14
Maximum size: 404 m²
Maximum capacity: 650 people
Maximum banquet capacity: 360 people
100% genuine reviews from our guestsFind out more
Although we were confined to our rooms , the staff went over and above to make our stay more comfortable
Mick N. Business - 26/03/2020 Confirmed reviews ALL
Nice enough room, tired building and subpar staff
Chris P. Couples - 23/03/2020 Confirmed reviews ALL
We stayed in a Superior room, which was clean and well appointed. The building itself is very dated and tired, which had a big impact on the enjoyment of the stay. Our evening meal at the hotel was quite basic and unimpressive (I had a sweet potato curry). The bar staff in the evening were not of the standard I'd expect at a 4* hotel. I was brought a lager instead of the IPA I'd ordered. Around 11pm, the staff suddenly announced the whole bar area was closing and we were rudely ushered out and into the lobby. Breakfast was nice, with a great selection of choice. Only complaint is the beans were cold and tomatoes & mushrooms massively undercooked, although this is often the case with buffet breakfasts. I also hope that the hotel can review the plastic packaging used daily, especially in the Marmite pots and individually wrapped Weetabix. Perhaps these can be bought in bulk and kept in storage containers. I think most guests won't mind about portioning out their own spread, if a dedicated spreader is provided. Overall, our visit did not represent good value for money. Our room cost £81 a night, which I know is affected by the premium location of the hotel, but still felt overpriced. Especially when our room was subsidised by the organisers of the wedding we were attending. Some of our friends paid the same but only had standard rooms. I don't know how we managed to get a nicer room, but for our friends the cost of the room was of even poorer value.
Carly Couples - 23/03/2020 Confirmed reviews ALL
I put satisfied as we still managed to have a nice time spending quality time together. But due to the Coronavirus, Leeds Castle was shut and that was part of my package that I paid for. So instead we got an upgrade for the room, and a free soft drink each. The restaurant was nice but completely empty with only 3 other couples around us, to which the servers didn’t think to keep us 2 metres apart from others as another couple was sat right next to us even though there was loads of space. The food was really good, big portions for a reasonable price! As all restaurants were ordered to shut, we had to have breakfast in our room for no extra charge. Also the pool and leisure facilities had shut due to governments advice. I understand that none of the closures was the hotels fault but I have to give a fair review of my time spent at the hotel.
Could have been better
Anonymous Couples - 22/03/2020 Confirmed reviews ALL
We had stayed at the hotel in October last year, and had the best experience, the booking was easy, the receptionist was lovely and welcoming. We had a brilliant stay, which is why we booked again this time. However after calling 16 times to initially book here, speaking to three different people, being told I would get calls back etc, not receiving a booking confirmation etc, we probably would t stay again as it wasn’t worth the hassle. Very limited menu in the restaurant.
Good rate and good stay
Guy Couples - 22/03/2020 Confirmed reviews ALL
Very good rate, very impressed with the staff and the quality of the food.
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