Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating 3.9/5 4,865 reviews
Mercure Maidstone Great Danes Hotel
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+ 23 Services
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Hotel extras

  • Five miles from Maidstone East railway station

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,865 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,471 reviews

Lovely staff and good premises.

Customer review rating 3.9/5

Katy B. Families - 19/02/2020 Confirmed reviews ALL

A break from home and well energised rest.

Dear Katy B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager

Not up to expected standards

Customer review rating 3.9/5

Simon Couples - 19/02/2020 Confirmed reviews ALL

Pleasant, but below par cleanliness and food supply/choices seemed limited, apart from Breakfast.

Dear Simon Q., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with the respective departments. I am sure that this feedback allows us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager

Satisfied

Customer review rating 3.9/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

It was satisfying

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager

average at best

Customer review rating 3.9/5

Andrew Business - 16/02/2020 Confirmed reviews ALL

stay was OK, nothing special but nothing to bad apart from the waitress on my second evening. Find it hard to understand why service charges are added to tables for 1, and not every time i ate in the restaurant. felt like the waitress we trying to slip it past me without me noticing

Dear Andrew M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I have noted your comment about the service charge which is optional but does automatically reflect on the bill. If guest does not agree to the service charge, we happily take off the charge. I am sorry if this was not explained or made clear whilst paying the bill. I have passed on your comment to the restaurant team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Could do with an update

Customer review rating 3.9/5

C. W. Business - 16/02/2020 Confirmed reviews ALL

Although the staff were great, the hotel is rather dated. I could only find 2 plugs in my room to use and I had to unplug the tv to use that socket . As a vegan the menu is very restricted to a choice of 2. As I was staying for 3 nights I had to make a request for more choice. The chef did oblige although one should not have to request a better choice.

Dear Carl W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is important. I have passed on your comments to the maintenance team. We appreciate your sharing your concerns, and once again apologise for your experience here at the hotel. Sincerely, Dominic Di Cara General Manager

More like an independent than a big chain

Customer review rating 3.9/5

Peter S. Business - 15/02/2020 Confirmed reviews ALL

I used the hotel as a base whilst working in Kent. Excellent value for money

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back again to the hotel. Sincerely, Dominic Di Cara General Manager

Great location with good parking, room for improvement!

Customer review rating 3.9/5

Kerry P. Business - 13/02/2020 Confirmed reviews ALL

I stayed on business for the night and we held a corporate event there the following day. Some staff were friendly (including the staff assisting us with the event), although general hotel staff have a lot to work on, including the waiting staff in the restaurant. The corridor in which my room was located (138) was absolutely freezing! Almost like an ice box; making it extremely uncomfortable to walk up and down. I complained to reception about this, although nothing changed during my stay.

Dear Kerry P., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Meanwhile thank you for your generous comments about the staff. I have also noted your comments about the waiting staff in the restaurant and this has been passed on to the restaurant manager. Sincerely, Dominic Di Cara General Manager

Noise ruined our stay

Customer review rating 3.9/5

Mark W. Families - 12/02/2020 Confirmed reviews ALL

Room was fine just a shame about the music we could hear in our room from the parties below. Couldn’t get to sleep because of this until party finished at gone 11.30

Well located and competent service

Customer review rating 3.9/5

Richard B. Couples - 11/02/2020 Confirmed reviews ALL

Just stayed for B&B while passing through - good bed, good breakfast, agreeable staff.

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you again. Sincerely, Dominic Di Cara General Manager

Location beautiful

Customer review rating 3.9/5

Syed Couples - 11/02/2020 Confirmed reviews ALL

The rooms are good and comfortable. May be need a bit of uplift. The dining experience was excellent. Staff very efficient and helpful in spite of being very busy on Saturday night. The Spa experience was really enjoyable for my wife as she was quite impressed with the deep tissue massage she had.

Dear Syed K., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager

Great stay

Customer review rating 3.9/5

Glenn L. Couples - 11/02/2020 Confirmed reviews ALL

A really relaxing time with great food.

Dear Glenn l., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back to the hotel. Sincerely, Dominic Di Cara General Manager

Good location, great food and staff.

Customer review rating 3.9/5

Rob Business - 08/02/2020 Confirmed reviews ALL

Overnight stay for business. Staff were really good, rooms are as you would expect. Surprised how good the food was, had the lamb cutlet that was lovely. Hotel is in perfect location for Maidstone and surrounding area.

Dear Rob Mr G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager
Customer review rating 3.9/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Very good.

Dear Ian D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel soon. Sincerely, Dominic Di Cara General Manager

Very comfortable hotel

Customer review rating 3.9/5

Steve L. Friends - 02/02/2020 Confirmed reviews ALL

Most enjoyable

Dear Stephen L., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel soon. Sincerely, Dominic Di Cara General Manager

Good value for Money

Customer review rating 3.9/5

Mark Solo - 02/02/2020 Confirmed reviews ALL

Stayed for one night whilst attending a party nearby so didn't make full use of facilities. However, hotel is pleasant in good surroundings, check-in was straightforward and breakfast was very good. Room maybe a little dowdy, but spacious and more than adequate. Overall, good value for money.

Dear Mark Jonathan H., Thank you fro taking the time to tell us about your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to the hotel soon. Sincerely, Dominic Di Cara General Manager

Shame....

Customer review rating 3.9/5

Andrea S. Couples - 02/02/2020 Confirmed reviews ALL

Been here plenty of time, shame this time was probably the worse, paid lots of money for a room then was very bad located, Cold and very poor quality, no safe in the room, and even the kettle wasn’t working properly, As I’ve another weekend booked, I hope my next experience will be better, Or may be the last time for me at this location

Dear Andrea S., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have made notes of your comments regarding the cold room, safe and a non working kettle in the room. We have a number of room types and I am not sure if you had requested a change in room. The reception team would be happy to help. Please let us know when you next booking is at the hotel, and I will personally take care of your booking. Please email me on op… We appreciate your sharing your concerns, and I look forward to hearing back from you. Yours Sincerely, Pravin Sardinha Operations Manager

Very good

Customer review rating 3.9/5

Mr C. J. R. Couples - 01/02/2020 Confirmed reviews ALL

Had a great time thanks

Dear Christopher R., Thank you for taking the time to tell us about your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel soon. Sincerely, Dominic Di Cara General Manager

Poor location, in need of modernization.

Customer review rating 3.9/5

Peter Business - 30/01/2020 Confirmed reviews ALL

Hotel is difficult to get to by public transport. It also feels neglected and in need of modernization. The room layout is poor and lacks thermostat heating. Areas of the hotel feel cold. The conference room lacked electric sockets and we had many extension cords causing a real hazard. The male sauna was also not working.

Ideal for a Burns Night

Customer review rating 3.9/5

Pete H. Friends - 29/01/2020 Confirmed reviews ALL

Excellent, food very good, staff looked after us very well.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good location next to Leeds Castle and close to Maidstone

Customer review rating 3.9/5

Ian H. Couples - 28/01/2020 Confirmed reviews ALL

Very good accommodation and service - good value

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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