Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 736 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  736 reviews

Customer review rating 4.0/5

Francois L. D. Families - Confirmed reviews ALL

Well located next to Leeds Castle, easy to find and park, nice grounds, welcoming and efficient staff. The hotel a little dated, the swimming pool and spa are a really nice addition though they also feel a little dated. Good generous breakfast and attentive staff.

Dear Francois, Thank you for your lovely review. We are delighted to hear you enjoyed our convenient location next to Leeds Castle, the beautiful grounds, and the warm welcome from our team. It is great to know you appreciated the breakfast, spa facilities, and attentive service throughout your stay. We also appreciate your feedback regarding some areas of the hotel feeling dated. Guest comments like yours are invaluable as we continue to improve and invest in our facilities. We hope to welcome you back again soon for another relaxing stay. Kind regards, Poppy Guest Service Supervisor

Customer review rating 5.0/5

Rose W. Families - Confirmed reviews ALL

Just loved the yard to stroll around with my husband and family. Sauna great, and for the swimming pool absolutely great the water was warm thank for that. Last but lease breakfast wonderful..

Dear Rose, Thank you so much for your lovely review. We are delighted to hear that you enjoyed strolling around the grounds with your husband and family, and that you made the most of the sauna and swimming pool. We are especially pleased the warm pool temperature made your visit even more relaxing. It is also wonderful to know you enjoyed the breakfast. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay. Kind regards, Poppy Guest Service Supervisor

Customer review rating 5.0/5

Matthew C. Business - Confirmed reviews ALL

Well located with beautiful grounds; a very warm welcome from Tia at check-in, great meal and service from Alison & the team in the restaurant and a large, bright and comfortable room; a great nights' sleep!

Dear Matthew, Thank you so much for your wonderful review. We are delighted to hear you enjoyed our beautiful grounds, comfortable room, and had such a restful night’s sleep. It’s especially lovely to hear your kind comments about Tia and her warm welcome at check-in and the excellent meal and service provided by Alison and the restaurant team. We will be sure to pass your compliments on to them — they will be thrilled to know they helped make your stay so enjoyable. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Poppy Guest Service Supervisor

Customer review rating 4.5/5

Sherri B. Solo - Confirmed reviews ALL

It was a very nice stay but unfortunately my friend joined me for an evening meal and we had to wait one and a half hours for our meal due to a mess up on your part. Apart from that I really enjoyed my stay.

Dear Sherri, Thank you for your review. We are very pleased to hear you found the hotel well located and enjoyed a comfortable stay overall. Please accept our sincere apologies for the long delay you experienced during your evening meal. Waiting such a long time due to an error on our part is certainly not the standard of service we aim to provide. We appreciate your patience and your understanding despite the inconvenience caused. We are glad this did not completely overshadow your visit, and we hope to have the opportunity to welcome you back for a much smoother dining experience in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 4.0/5

Christopher B. Couples - Confirmed reviews ALL

Clean, tidy, but tissue dispenser was empty. Plenty of variety at breakfast but had run out of Prosecco..

Dear Christopher, Thank you for your review. We are pleased to hear you enjoyed our great location, parking, and found our receptionist helpful, as well as the cleanliness of the hotel and the variety at breakfast. We are sorry to hear that the tissue dispenser was not replenished and that the Prosecco had run out at our bar. Your comments will be shared with the team to ensure better attention to detail and improved stock management going forward. We appreciate your feedback and hope to welcome you back again soon. Kind regards, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 603 reviews 9.4/10 Location
  • 1,579 reviews 5.3/10 Room
  • 1,827 reviews 8.7/10 Service
  • 17 reviews 8.2/10 WiFi
  • 764 reviews 6.3/10 Food
  • 736 reviews 5.3/10 Comfort
  • 725 reviews 9.1/10 Breakfast
  • 638 reviews 5.5/10 Amenities

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