Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating 3.9/5 4,861 reviews
Mercure Maidstone Great Danes Hotel
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Hotel extras

  • Five miles from Maidstone East railway station

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,861 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,469 reviews

Great location with good parking, room for improvement!

Customer review rating 3.9/5

Kerry P. Business - 13/02/2020 Confirmed reviews ALL

I stayed on business for the night and we held a corporate event there the following day. Some staff were friendly (including the staff assisting us with the event), although general hotel staff have a lot to work on, including the waiting staff in the restaurant. The corridor in which my room was located (138) was absolutely freezing! Almost like an ice box; making it extremely uncomfortable to walk up and down. I complained to reception about this, although nothing changed during my stay.

Noise ruined our stay

Customer review rating 3.9/5

Mark W. Families - 12/02/2020 Confirmed reviews ALL

Room was fine just a shame about the music we could hear in our room from the parties below. Couldn’t get to sleep because of this until party finished at gone 11.30

Well located and competent service

Customer review rating 3.9/5

Richard B. Couples - 11/02/2020 Confirmed reviews ALL

Just stayed for B&B while passing through - good bed, good breakfast, agreeable staff.

Location beautiful

Customer review rating 3.9/5

Syed Couples - 11/02/2020 Confirmed reviews ALL

The rooms are good and comfortable. May be need a bit of uplift. The dining experience was excellent. Staff very efficient and helpful in spite of being very busy on Saturday night. The Spa experience was really enjoyable for my wife as she was quite impressed with the deep tissue massage she had.

Great stay

Customer review rating 3.9/5

Glenn L. Couples - 11/02/2020 Confirmed reviews ALL

A really relaxing time with great food.

Good location, great food and staff.

Customer review rating 3.9/5

Rob Business - 08/02/2020 Confirmed reviews ALL

Overnight stay for business. Staff were really good, rooms are as you would expect. Surprised how good the food was, had the lamb cutlet that was lovely. Hotel is in perfect location for Maidstone and surrounding area.

Dear Rob Mr G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely, Dominic Di Cara General Manager
Customer review rating 3.9/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Very good.

Dear Ian D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel soon. Sincerely, Dominic Di Cara General Manager

Very comfortable hotel

Customer review rating 3.9/5

Steve L. Friends - 02/02/2020 Confirmed reviews ALL

Most enjoyable

Dear Stephen L., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel soon. Sincerely, Dominic Di Cara General Manager

Good value for Money

Customer review rating 3.9/5

Mark Solo - 02/02/2020 Confirmed reviews ALL

Stayed for one night whilst attending a party nearby so didn't make full use of facilities. However, hotel is pleasant in good surroundings, check-in was straightforward and breakfast was very good. Room maybe a little dowdy, but spacious and more than adequate. Overall, good value for money.

Dear Mark Jonathan H., Thank you fro taking the time to tell us about your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to the hotel soon. Sincerely, Dominic Di Cara General Manager

Shame....

Customer review rating 3.9/5

Andrea S. Couples - 02/02/2020 Confirmed reviews ALL

Been here plenty of time, shame this time was probably the worse, paid lots of money for a room then was very bad located, Cold and very poor quality, no safe in the room, and even the kettle wasn’t working properly, As I’ve another weekend booked, I hope my next experience will be better, Or may be the last time for me at this location

Dear Andrea S., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have made notes of your comments regarding the cold room, safe and a non working kettle in the room. We have a number of room types and I am not sure if you had requested a change in room. The reception team would be happy to help. Please let us know when you next booking is at the hotel, and I will personally take care of your booking. Please email me on op… We appreciate your sharing your concerns, and I look forward to hearing back from you. Yours Sincerely, Pravin Sardinha Operations Manager

Very good

Customer review rating 3.9/5

Mr C. J. R. Couples - 01/02/2020 Confirmed reviews ALL

Had a great time thanks

Dear Christopher R., Thank you for taking the time to tell us about your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel soon. Sincerely, Dominic Di Cara General Manager

Poor location, in need of modernization.

Customer review rating 3.9/5

Peter Business - 30/01/2020 Confirmed reviews ALL

Hotel is difficult to get to by public transport. It also feels neglected and in need of modernization. The room layout is poor and lacks thermostat heating. Areas of the hotel feel cold. The conference room lacked electric sockets and we had many extension cords causing a real hazard. The male sauna was also not working.

Ideal for a Burns Night

Customer review rating 3.9/5

Pete H. Friends - 29/01/2020 Confirmed reviews ALL

Excellent, food very good, staff looked after us very well.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good location next to Leeds Castle and close to Maidstone

Customer review rating 3.9/5

Ian H. Couples - 28/01/2020 Confirmed reviews ALL

Very good accommodation and service - good value

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good location, shame about the building

Customer review rating 3.9/5

A. E. Couples - 28/01/2020 Confirmed reviews ALL

I managed a last minute booking via a Maidstone telephone number which directed me to a call centre in Manchester. After what felt like a considerable delay my booking details were incorrectly entered necessitating a further phone call to discover why I had not received my promised email confirmation. The hotel is designed with inconvenient stairs leading from the Reception to rooms with no available ramps, so having to lug a heavy suitcase up and down was a minor pain. The Classic Double Room was very small and cramped in comparison to other hotels in this class. The Spa & pool were very nice but disappointingly the gents sauna was out of order. The staff encountered were all very pleasant and welcoming.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, I was pleased that your experience did not mar your stay with us and that you also thought that our staff were pleasant and welcoming. Thank you! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Nice

Customer review rating 3.9/5

Peter Couples - 28/01/2020 Confirmed reviews ALL

Nice hotel, very good rooms, food up to a very good standard. However very dissatisfied with the timing of the room cleaning on our second day, we put the room available sign on the door at 9.00 and when we returned at 2pm it was still not even started, not happy

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am so sorry for the delay in making up your room on your second day staying with us. Please accept our sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great Breakfast

Customer review rating 3.9/5

Paul H. Couples - 27/01/2020 Confirmed reviews ALL

Good room, excellent buffet breakfast!

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Nice hotel in good surroundings

Customer review rating 3.9/5

M. Friends - 27/01/2020 Confirmed reviews ALL

Rooms are clean, the grounds are well maintained and the staff are friendly

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great stay

Customer review rating 3.9/5

Biljana Families - 26/01/2020 Confirmed reviews ALL

Nice hotel. Lovely spa. Amazing staff

Dear Ms N., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Lovely setting

Customer review rating 3.9/5

Victoria K. Couples - 26/01/2020 Confirmed reviews ALL

Lovely hotel, went for a lovely walk down by the river and breakfast was fantastic. Would highly recommend x

Dear Ms K., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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