ibis Edinburgh Centre Royal Mile - Hunter Square (new rooms) Hotel 3 stars

Stayed for three nights during COVID restrictions - staff were lovely and friendly, and explained the restrictions clearly. The room was comfortable and clean (and I had a nice view of St Giles from the 4th floor). Felt very safe - plenty of access to hand sanitiser

The receptionist Craig made us very welcomed and his partner. Told us everything we needed to know.

Fine ideal location for our stay

Safe environment, breakfast whilst in covid was very well organised and a lot of choice. Hotel room very clean and comfortable. The only issue was the TV had freebies channels bug I could only get channels one to five.

Perfect experience at Ibis Edinburgh: the staff was incredibly friendly and helpful and the room was clean and comfortable. Also, the hotel is in a very central area, close to every main attraction of this beautiful city! Hoping to be able to travel again... I would surely come back!

Safety measures, distancing, hand sanitizers everywhere, it was really good to see this in place. The staff are welcoming, and nothing is too much trouble for them. I was allocated a room at the back of the hotel, as requested, and was very pleased with it. As always, the room was spotless, the bathroom pristine, showing a very high standard of housekeeping. The only thing different was that there were no china mugs on the hospitality tray, just disposable paper ones, but that was fine, perfectly understandable in the current situation. The breakfast was a little different too, with no hot buffet, obviously, but a cooked breakfast was done to order if required. It was well set out, with croissants in paper bags, fruit too. The tables were socially distanced and a one way system in place, all worked well. The lounge bar was open to serve alcohol, from 6pm-10pm, but drinks had to be consumed in the bedroom, sitting in the lounge was not allowed. I suppose to discourage social gathering.We decided to change the date of our next booking from mid November (due to the theatres still being closed and winter weather) to Spring next year. The duty manager, Simon, did this in a pleasant and efficient manner, so respect to him. We look forward to our return visit, with fingers crossed for a change in the current situation we are living in.

This hotel was amazing the staff are fantastic and go above and beyond to make me feel welcome. The rooms are great and i enjoy the views of edinburgh, food is first class as is the service, the location is superb as you are right in the heart of old edinburgh. I cant wait to go back,d..❤

A brilliant stay, bed soft with plenty of pillows, plenty of hot water. Only issue is that majority of the tv channels didn't work due to no signal. Staff lovely definitely would stay again.

I stayed during Covid times, but the hotel had comprehensive protective measures in place and the friendly staff were always on-hand. My pleasant fifth-floor room had a superb view over Hunter Square and beyond across the city. I had takeaway food delivered one night, and a staff member very kindly brought it up to my room. The price was highly competitive for Edinburgh city centre. Breakfast wasn't great for vegetarians (e.g. no veggie sausages, beans or eggs), but I appreciate the restricted menu was due to Covid.

Very central. Staff very helpful. Measures in place for Covid 19.

Well maintained and clean rooms. staff very helpful and courteous. Fantastic location. Only negative point I think was the breakfast which could do better with the functioning kitchen. Overall I'm happy with my stay at this property .

Great stay just what I needed

The staff at this hotel are super friendly and helpful, a real credit to Accor! The rooms are good and have a real bathroom rather than the more common places Ibis pod style ones.

I Literally felt I'm staying in a hostel. There is No sound proofing. The windows are so old that you'll feel cold breeze near Closed window. I was in scared throughout to keep my personal things in the room and go out for dinner. I felt someone could easily break-in!. This ironically came true when early in the morning someone (maybe hotel staff) without my permission inserted the key and opened the door. I was sleeping but immediately noticed this and the person saw me and slowly closed the door back again. This made me feel so uncomfortable that i Literally couldn't trust the hotel anymore. I took a shower with open door just to make sure i notice if somebody breaks In again. More over the Internet was not working for about 6 to 7 hours straight. I had to do some office work but a big NO. The list goes on!!! The only thing which i liked was pillow. Somehow it was comfortable. But again the bed i slept on was so old that i made creeky sounds all night. I don't recommend this Hotel to any Professional, To any Family, To any Couple. Don't destroy your honeymoon or family trip experience by staying here. I would only recommend this to students who have to save some money. But please you too take care of your personal belongings.

Great stay, excellent staff, room lacked some furniture but overall was an excellent stay