ibis Leicester City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 2,338 reviews

ALLSAFE approved hotel

ibis Leicester City
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+ 12 Services

Hotel extras

  • Central location within a 5 walk of Leicester Train Station

  • Discounted parking available locally

  • Relaxed restaurant serving a choice of tasty meals

  • Just 2.5 miles by car from the National Space Centre

  • Walking distance of Leicester Cathedral, De Montford University & the King Power Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Leicester City

St George's Way
Constitution Hill
LE1 1PL leicester
united kingdom

Fax: (+44)116/2620880

Check-in from 15h00

Check out up to 12h00

  • By Bus:  St Margarets

  • By plane

    BIRMINGHAM INTL At 35km / 21.88 miles

  • By plane

    Coventry Airport At 56.32km / 35 miles

  • By plane

    Nottingham East Midlands At 64.37km / 40 miles

  • By car

    M1 / M69 JUNCTION 21 At 8.05km / 5 miles

  • By car

    M1 exit 21 At 10km / 6.25 miles

  • By car

    M69 JUNCTION 21 At 8.05km / 5 miles

  • By train

    LONDRES WATERLOO At 257.47km / 160 miles

  • By train

    Leicester station At 0.4km / 0.25 miles

GPS:52.633961, -1.123088

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

Restaurant

An informal modern cafe style restaurant

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Leicester City

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,338 reviews

TripAdvisor Rating 3.5/5

822 reviews

Just the location I wanted

Customer review rating 4.0/5

Carl H. Solo - 29/11/2021 Confirmed reviews ALL

Conveniant location. Comfortable, clean rooms. Good facilities. Nice breakfast. All you could ask for.

Dear CARL H., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Leicester Team

Well located

Customer review rating 5.0/5

Alex Friends - 28/11/2021 Confirmed reviews ALL

Stayed for a couple nights near Leicester city centre. Great location, not far from bars, shops and local attractions.

Dear ALEX T., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Leicester Team

Great value

Customer review rating 4.5/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

Team and i stayed. Very polite and helpful staff and well situated

Dear NAYLOR D., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Leicester Team

very comfortable bed,good food & generally good service.

Customer review rating 4.0/5

Jonathan B. Solo - 23/11/2021 Confirmed reviews ALL

lovely accomadation and decent enough food. overall price too much apparantly due to a major event taking place. i paid a lot less two years earlier. i would only stay again if there is no more overpricing.

Dear Jonathan b., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Leicester Team

Great location, friendly staff.

Customer review rating 5.0/5

Anna Couples - 22/11/2021 Confirmed reviews ALL

We've now stayed here 3 times and on each occasion all staff we've encountered have been really friendly and efficient. The location is great, a few minutes walk from the train station and city centre locations.

Dear Anna Kowaleska, We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Leicester team

Well located, friendly staff

Customer review rating 3.5/5

Karen Families - 21/11/2021 Confirmed reviews ALL

The staff were friendly and welcoming and all facilities were good. The breakfast was inconsistent and of poor quality. Scrambled cardboard eggs very unpleasant, ran out of yoghurt, fruit etc could do better.

Dear KAREN C., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

Perfect location for train station and city centre

Customer review rating 5.0/5

C H. Couples - 18/11/2021 Confirmed reviews ALL

Friendly, helpful staff. Room clean and comfy bed. Good selection for breakfast.

Dear CHRISTOPHER h., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ana Merriman General Manager

Pleasant overnight stay

Customer review rating 4.0/5

David B. Couples - 10/11/2021 Confirmed reviews ALL

Well run hotel offering mid priced accommodation. Clean and tidy rooms. Good breakfast choice.

Dear DAVID B., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ana Merriman General Manager

Very different to my previous stay at the Ibis Leicester

TripAdvisor rating 2.0/5

Alan60Nottm 08/11/2021 TripAdvisor review

It all felt very different to my previous stay - such as a minimum of 3 security guards (I assume) on the main entrance (including during the afternoon & morning); and there were noisy kids playing in the corridor outside my room for quite a while during the afternoon before I went back out.

Dear Alan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Once again thank you for your feedback. Kind regards, Ana Merriman General Manager

Exactly what we wanted

Customer review rating 4.5/5

Siena Couples - 07/11/2021 Confirmed reviews ALL

The staff were extremely polite and well mannered, and very helpful. Our room was exactly what we needed and clean and tidy. Would recommended

Dear SIENA C., We appreciate you taking the time to complete the online survey following your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincelery, Ana Merriman Genera lManager

Not a pleasant stay

Customer review rating 1.5/5

Anon Solo - 07/11/2021 Confirmed reviews ALL

The staff and the food at the hotel were lovely. The room was abysmal! It smelt awful, had not been vacuumed, the bathroom was grubby with numerous hairs in the shower and the step leading from the bathroom was dirty. I can only hope that the sheets had been changed! I would not ever stay again, and it would certainly put me off booking an Ibis anywhere in the future.

Dear HELEN L., Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Ana Merriman General Manager

Good location for my meeting

Customer review rating 5.0/5

Terry A. Business - 05/11/2021 Confirmed reviews ALL

Can't find any fault - very good location, very quick admission service and great room

Thank you for your kind comments. I am glad to read that you were pleased with the services and amenities.

A very different experience to last time

Customer review rating 1.5/5

Alan Solo - 05/11/2021 Confirmed reviews ALL

Kids playing noisily in the corridors for a good while in the afternoon, seemingly a significant security presence inside the entrance

Dear ALAN G., Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Guest Service Team

leicester stay

TripAdvisor rating 5.0/5

tknight272010 05/11/2021 TripAdvisor review

The hotel is very handy for the railway station, and from the bar come reception the views over Leicester are good, the service was excellent when i had a problem in my room and the staff on duty responded with efficiency and kindness and for this i wish to thank them. Breakfast was good.

Dear Guest, Thank you for taking the time to leave such a fantastic review following your stay. I will be sure to pass on your comments to the team. Kind regards, Ana Merriman General Manager

Well located

Customer review rating 4.5/5

Andrew W. Business - 02/11/2021 Confirmed reviews ALL

Good location, staff great

Dear ANDREW W., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ana Merriman General Manager

Efficient stay

Customer review rating 4.5/5

Ken Solo - 02/11/2021 Confirmed reviews ALL

I checked in late but this was no problem. The receptionist/barman was helpful and friendly (a young black guy with dreadlocks). Other staff were also good. Room was comfortable.

Dear KEN S., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ana Merriman General Manager

Basic hotel, close to Leicester station

Customer review rating 3.0/5

Claire D. Solo - 02/11/2021 Confirmed reviews ALL

I booked this hotel only a week before my stay so had to pay a high price for it. I did not feel it was value for money (£193 for 2 nights, 1 person). The location is excellent. It's a very short walk from Leicester Railway Station, so very convenient. The staff were very friendly and went out of their way to be helpful. I checked in late in the evening and the member of staff who greeted me was very helpful, making sure I had plenty of decaf coffee for my room etc. The next day, I was travelling to a wedding. It was pouring with rain. I asked to use a bin bag as a makeshift raincoat for getting in and out of the taxi. A member of staff kindly found me a large umbrella to use for the day. The room itself was clean, but the environment was not great. The first night it was noisy with loud music/disco sounds which must have been from within the hotel as it does not have any immediate neighbours. The second night, my corridor smelt very strongly of cigarette smoke. Both of these gave the impression of a pretty low-rate hotel. The breakfast was OK, but not brilliant. Scrambled egg had an unpleasant taste and all the bacon was hard. There was plenty of food, though. I sound very fussy, but generally I am not. I've stayed in lots of UK hotels this year for various reasons. This one was the most expensive but the least pleasant. I also noticed a racist comment on one of the reviews on your website which I'm surprised you have not removed.

Dear CLAIRE D., Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On a positive note it was great you found the team friendly and helpful. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Ana Merriman General Manager

Excellent

TripAdvisor rating 5.0/5

nipu2010nahid 19/09/2021 TripAdvisor review

Every thing was good but only 2 black receptionist was on 16/09/2021 at 12:30 am. They are so rude and don’t know how to talk with guest but specially EWA was very helpful. Thanks EWA for every thing. Nahidul Islam Nipu

Central Location - Clean, comfortable, good value & great staff

TripAdvisor rating 4.0/5

FionaF1470 Couples - 23/12/2019 TripAdvisor review

This hotel is very handy for the centre. The staff were lovely and the breakfast was delicious! On-site parking is limited but we had no problems on the night we stayed. I thought it was really good value.

Dear Fiona, We very much appreciate your comments regarding your stay at ibis Leicester. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ewa Galazkiewicz General Manager

IBIS hotel Leicester

TripAdvisor rating 5.0/5

Mike G Couples - 16/12/2019 TripAdvisor review

The staff were excellent, warm and welcoming on arrival. Also allowed us to leave our car in their car park whilst we got the train to and from Nottingham the next day, despite not staying for a 2nd night.

Dear Mike, Thank you for taking the time to review your recent stay with us. One of the greatest rewards is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional experience for our guest. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expected. Thanks again for your kind words and we look forward to having the pleasure of welcoming you again. Kind Regards, Ewa Galazkiewicz

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