ibis Leicester City 3 stars

Customer review rating (ALL Rating) 3.9/5 154 reviews

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St George's Way, Constitution Hill, LE1 1PL LEICESTER, United Kingdom

Description

Hotel extras

  • Central location within a 5 mins walk of Leicester Train Station

  • Public car park available at the train station

  • Relaxed restaurant serving a choice of tasty meals

  • Just 2.5 miles by car from the National Space Centre

  • Walking distance of Leicester Cathedral, De Montford University & the King Power Stadium

Our accommodation(s)

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Hotel location

ibis Leicester City

St George's Way, Constitution Hill
LE1 1PL LEICESTER
United Kingdom

GPS:52.633961, -1.123088

Telephone
Fax +44 116 262 0880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Restaurant

An informal modern cafe style restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  154 reviews

TripAdvisor Rating  3.7/5  865 reviews

Customer review rating 3.5/5

Alison W. Families - Confirmed reviews ALL

Nice clean room, welcoming staff. Good breakfast. Good location. The only downside was the lift being out of action however, we were informed about this before our arrival.

Dear Alison, Thank you for the positive feedback on your stay with us. We are glad you have enjoyed your stay with us. We look forward in seeing you on your next stay with us. Kind regards Amit Chandehoke

Customer review rating 0.5/5

Nicola M. Friends - Confirmed reviews ALL

We chose the hotel as it was close to the station and city centre for the Christmas market, and having stayed at Ibis/Accor hotels on several occasions both in the UK and overseas - including at the Ibis Leeds the weekend before which was excellent - I was understandably hopeful of the same level of comfort and service. Upon check-in at 5pm, we were harassed at the reception/bar area by a very drunk man, who the staff seemed to know/be aware of but did nothing about, which immediately put us on edge. We were then allocated our rooms on the 4th floor and informed that the lift was out of order so needed to use the stairs - we were not informed of this prior to our stay, else we would have sourced alternative accommodation. Having reached the 4th floor up a very tired and grubby set of stairs that smelt strongly of cannabis we reached our rooms. By which time one of my friends who suffers from a chronic back condition was in agony but didn’t want to worry us as we were exhausted from a long day already and just needed to rest. The lift door on the 4th floor had a sign on it saying that the lift would be out of order until 31 JANUARY 2026! During our stay, we encountered a number of residents wandering the corridors looking “out of it” and a strong smell of cannabis in all the corridors. We also came across people smoking drugs in the hotel car park and in various states of undress. It was obvious that the hotel was being used as local authority crisis housing - had we been made aware of this we wouldn’t have booked it as female travellers. My room was tired and shabby with a TV hanging off the wall and disgustingly stained carpets, which meant that I had to keep shoes on just to walk around the room as god knows what the stains were! The “mattress” was an absolute joke. A thin piece of foam with an ill-fitting cover atop an uncovered hessian box. On returning that evening after a meal, another guest was at reception explaining that she couldn’t sleep as her toilet was constantly flushing. The person on reception said there was nothing they could do as the maintenance person only works Mon-Fri! What sort of hotel doesn’t have access to a 24/7 emergency repairs service?! Especially one that is part of an international chain of hotels! The receptionist tried to fob the guest off with a free breakfast worth £11 - to which she rightly replied that wouldn’t compensate for the loss of a night’s sleep so politely refused. Generally the staff were pleasant but were obviously disinterested and lacked a basic level of customer care. As a result of both the very uncomfortable bed and generally feeling unsafe both my friends and I had a terrible night’s sleep - not ideal when we faced 3-4 hour drives home the next day. This hotel falls woefully short of the standard expected from an Ibis hotel. I’ve stayed at Ibis budget hotel in the past - which this one wasn’t - that was of a much better quality. The lack of accessibility and the fact that the hotel is being used for purposes other than leisure and travel guests means that it should not be advertised to the public or on booking sites until the issues are resolved. I will be making a complaint to Accor Hotel Group leadership separately and requesting a refund. I didn’t expect luxury for the price, but I don’t think expecting cleanliness, a sense of safety and a decent night’s sleep is too much to ask.

Dear Nicola, I want first of all to present you our full apologies about the issues encountered. We have now investigate and took actions about a resident not fitting our strict non smoking policy and general attitude in our public area. Using web site to book your room I sorry if the message about our lift was not seen when booking your room. We are especially careful about a clear message on our lift situation. The mattress you mentioned is not a "joke" but a "Topper". A topper is an extra mattress covering the original mattress. We usually receive very good comments about our Ibis "Sweet Bed". Once again, I am very sorry about the inconvenience encountered during your stay. Please come back to me if you wish to discuss further. Kind regards, Patrick Hotel Manager Ibis Hotel Leicester

Avoid this hotel!!!!

TripAdvisor rating 1.0/5

Nicola M TripAdvisor review

Two friends and chose the hotel as it was close to the station and city centre for the Christmas market, and having stayed at Ibis/Accor hotels on several occasions both in the UK and overseas I was understandably hopeful of the same level of comfort and service. Upon check-in at 5pm, we were harassed at the reception/bar area by a very drunk man who the staff seemed to know/be aware of but did nothing about, which immediately put us on edge. We were then allocated our rooms on the 4th floor and informed that the lift was out of order with no prior warning. Upon reaching the 4th floor up a very tired and grubby set of stairs that smelt strongly of cannabis we reached our rooms. By which time one of my friends who suffers from a chronic back condition was in agony but didn’t want to worry us as we were exhausted from a long day already 😢 The lift door on the 4th floor had a sign on it saying that the lift would be out of order until 31 JANUARY 2026! During our stay, we encountered a number of residents wandering the corridors looking “out of it” and a strong smell of cannabis in the corridors. We also came across people smoking drugs in the hotel car park and in various states of undress which made us feel very uncomfortable . It was obvious that the hotel was also being used as temporary local authority housing/crisis accommodation. My room was tired and shabby with a TV hanging off the wall and disgustingly stained carpets, which meant that I had to keep shoes on just to walk around the room as god knows what the stains were - see pics 🤢 The “mattress” was an absolute joke. A thin piece of foam with an ill-fitting cover atop and uncover hessian base type thing. On returning that evening after a meal, another guest was at reception explaining that she couldn’t sleep as her toilet was constantly flushing. The person on reception said there was nothing they could do as the maintenance person only works Mon-Fri! What sort of hotel doesn’t have access to a 24/7 emergency repairs service?! Especially one that is part of an international chain of hotels! The receptionist tried to fob the guest off with a free breakfast worth £11 - to which she rightly replied that wouldn’t compensate for the loss of a night’s sleep so politely refused. Generally the staff were pleasant but were obviously disinterested and lacked a basic level of customer care. As a result of both the very uncomfortable bed and generally feeling unsafe both my friends and I had a terrible night’s sleep - not ideal when we faced 3-4 hour drives home the next day. This hotel falls woefully short of the standard expected from an Ibis hotel. I’ve stayed at Ibis budget in the past - which this one wasn’t - that were of a much better quality. The lack of accessibility and the fact that the hotel is being used for purposes other than leisure and travel guests means that it should not be advertised on booking sites until the issues are resolved. I will be making a complaint to Accor Hotel Group separately and requesting a refund. I didn’t expect luxury for the price, but I don’t think expecting cleanliness, a sense of safety and a decent night’s sleep is too much to ask 😓 Avoid at all costs!!!!!!!

Dear Nicola, You duplicate message from a different web site, will receive once again our full apologies about the issues encountered during your stay. As explained already we have investigated and took actions during your stay about a resident not fitting our strict non smoking policy and general attitude in our public area. We have been especially careful about our lift situation being out of service. Sorry if this was not seen from your side. The mattress you mentioned is a Topper and we have received very good comments about our Ibis Sweet Bed. Once again, I am very sorry about the inconvenience encountered during your stay. Please come back to me if you wish to discuss further. Kind regards, Patrick Hotel General Manager Ibis Hotel Leicester.

Customer review rating 4.0/5

Aamir I. Solo - Confirmed reviews ALL

It was ok but there was no water so couldn’t have a shower

Dear I., Thank you for the positive comments on your stay with us and it has been a pleasant one. We are glad the our team looked after you during your stay with us. We look forward on your next stay with us. Kind regards Amit Chandehoke

Customer review rating 3.5/5

Hazel B. Friends - Confirmed reviews ALL

comfortable bed, staff very helpful breakfast plenty of choice but could not keep up with demand of some items. Downside no lift working, also strong smell of green on an evening in stairwell

Dear Hazel, Thank you for the positive feedback on your stay and it has been a pleasant one. We look forward on your next stay with us. Kind regards Amit Chandehoke

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Other web-users rate our hotel

  • 406 reviews 8.7/10 Location
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  • 450 reviews 8.6/10 Service
  • 7 reviews 7/10 WiFi
  • 287 reviews 4.1/10 Comfort
  • 263 reviews 5.6/10 Cleanliness
  • 162 reviews 7.3/10 Breakfast
  • 150 reviews 2.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.