Novotel Bristol Centre Hotel 4 stars

I booked this hotel at six weeks notice, for myself and family to stay for my wedding weekend as our original choice of hotel (Mercure Brigstow - also an Accor hotel) cancelled on us to become a refugee hotel We visited the hotel 2 weeks before to view the size of the rooms, as on the wedding day, we would have hairdressers and a photographer working and a big enough space for them all to work was required. I gave the names of all family members, and was told they would provide rooms for my sisters, mother and bridesmaids all on the same floor. This did not happen. We had 5 rooms over 3 different floors, and 3 different sized rooms, even though we had all paid for the same type of room. On the wedding day, I tried to ring reception to advise them that 3 hairdressers/photographer would be arriving soon, and could they let them in the lift, as a keycard was required. I had no response for 10 minutes. I had to go down to reception in a dressing gown with wet hair. There was nobody there. I stood there for over 5 minutes until I then went into the restaurant to find someone. I did not want this stress on my wedding day

As usual, a pleasant stay at this hotel but many of the bedrooms are begining to look tired - in need of new carpets, painting etc.

We were so disappointed with our stay in Bristol Centre Hotel room 325 and even more disappointed in the lack of response from the manager. Room 325 was right next to a boiler room. We didn't realise this until midnight when it started to make loud banging noises all through the night. It was that bad that we recorded it and showed the man on reception at 3am. We chose this hotel as it was a halfway point between our holiday in Cornwall and home. We payed almost £200 for 1 night stay with our 2 children hoping for a good nights sleep before the rest of our journey home the next day. As you can imagine, we didn't sleep at all. There was no manager on the next day (Saturday) when we requested a refund/ discount so we were assured that they would call us on the Monday morning - they didn't. It has been almost 4 weeks now and after numerous phone calls and emails we are still no closer to speak to the manager!!!

Room good and spacious. Close to railway station but a long walk to many attractions. Restaurant menu had poor choices.

This was a basic hotel room with plenty of space and comfortable. My feeling is that there is a need for a bit of a revamp because everything is tired about the look of the room and bathroom. The breakfast is very good and plenty of variety. Staff in this area seem very tired and unenthusiastic - I know it's probably not what they want to be doing, but this is something which should be addressed.

The hotel is in a very good location for both the main shopping area and the marina / port side area and just a short walk from the railway station at Temple Meads. The staff were friendly and it’s only the other guests who sometimes ignore the COVID rules. The breakfast is exceptionally good and sets you up for a day of exploring.

Location is difficult to get to by cars; the private parking space and else is so tight for SUV even though this is a paid for service.

Very pleasant and helpful staff. Ideally located for restaurants, buses and trains.

Relaxing

On arrival, Reception was helpful and polite. Room was clean and quiet. Missed having bedside lights. Breakfast was good as was the service. Fortunately parking space was available at a reasonable price. We would definitely stay again.

Came down from Aberdeen for a long week-end and was not disapointed, The welcome from the reception staff, the efficiency of the bar/restaurant staff and the chambermaids made my stay delightful. the large room and That bed was comfortable, clean & tidy. Have stayed here before and will definately be back.

In total 5 rooms were booked for a family wedding - one of which was for the bride. We visited the hotel almost three weeks before the wedding to ensure that the rooms were the right size etc as we had hairdressers coming for the bride, bridesmaids and family. The staff who showed us the rooms were very helpful and said that the family would all be together. This was not the case and also the size of rooms were not as booked. We had two rooms on the first floor, two on the third floor and one on the fourth. I tried to book my own room via the hotel's website - it kept telling me to enter my details using the 'latin language' - after three attempts I just telephoned instead but emphasized that I was part of the wedding party and that was confirmed in your email. The executive room was supposed to have robes etc etc which would have been helpful having to travel up and down between floors but this was not the case. The only room which was suitable was my elderly mothers on the third floor - all in all an upsetting day for the family and especially the bride as we tried to do everything in the same room thus delaying the overall process and adding to the stress of the day.

Only stayed one night, hotel as a whole was clean and tidy and i never felt concerned at all.

From a very friendly receptionist who checked us in, our 2 night stay was extremely pleasant. The location of the Hotel is close to the rail station and also a short walk from the City Centre and shops. My Wife was ill on our first night, meaning we couldn't go out for a meal as planned. I went down to order some food to take up to my room, and was dealt with very nicely by the lady behind the bar who rang up to tell me when it was ready. Our breakfast was very tasty too. Nice quiet hotel, with a lovely spacious room. We will definitely be back!

Feedback CAR PARK VERY TIGHT AND NEW CAR COVERED IN PIGEON DROPPINGS BED NOISY AND UNCOMFORTABLE DINNER NOT GOOD AS BEEF WAS NON EXISTSNT JUST GRAVY