Novotel Bristol Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,774 reviews
Novotel Bristol Centre
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Web Corner, Free WiFi, 32" LCD TV

  • Play area with video games for the kids

  • Relaxed dining with a contemporary twist

  • Seven flexible, airy spaces for your event

  • Just steps from bus and ferry stops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY
bristol
united kingdom

Tel: +441179769988

Fax: (+44)117/9255040

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 15km / 9.32 miles

  • By plane

    CARDIFF At 90km / 55.93 miles

  • By plane

    LONDON HEATHROW At 150km / 93.21 miles

  • By boat

    THE BRISTOL FERRY At 1.5km / 0.93 miles

  • By car

    M32 At 2km / 1.24 miles

  • By car

    M4 JUNCTION 19 At 8km / 4.97 miles

  • By train

    BRISTOL TEMPLE MEAD At 0.5km / 0.31 miles

GPS :51.450786, -2.586452

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room queen bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Accessible Room with 1 King-size bed

  • Max. number of persons: 2

Suite with 1 King size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 243

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Bristol Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,283 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,774 reviews

Customer review rating 4.4/5

Anonymous Solo - 27/11/2019 Confirmed reviews ALL

Friendly helpful staff, clean room and hotel

Delighted to receive your feedback Raksha and happy to hear you had a good stay with us, we certainly appreciate you taking the time to let us know and will look forward to your next visit back at Accor Hotels, warmest regards, Iain France - General Manager

A pleasant short stay

Customer review rating 4.4/5

David Families - 26/11/2019 Confirmed reviews ALL

The room was very good except for a couple of items. We found the pillows quite uncomfortable and our kettle was not working - it was unable to be fixed. The breakfast was really nice and a good selection of items. We had a round of drinks in the lounge before we went to bed and found it quite an expensive experience. It was a good that we had gone out to a pub for our pre-dinner drinks. Overall, happy with the stay and we would do so again.

Delighted to hear that overall you had a great stay David and that you would definitely stay with us again, many thanks for taking the time to let us know as we really appreciate your feedback and we will certainly look into your comments to prevent any future occurrence. See you again soon back at Accor Hotels, warmest regards, Iain France - General Manager

Mrs C.

Customer review rating 4.4/5

L C. Friends - 26/11/2019 Confirmed reviews ALL

When arriving I was given room 229, unfortunately it was already occupied, the staff on the desk were very apologetic as they had a new computer system, they very kindly give us a complimentary drink voucher. They did their best about the situation.

Many thanks for your feedback Lisa and despite the initial hicup due to the installation of new point of sales system, I was glad to learn you had a great stay and we appreciate you taking the time to let us know. May I also thank you for your understanding regarding the operation of our new systems which has been very challenging for the team. We will certainly look forward to welcoming you back to Accor Hotels again very soon, warmest regards, Iain France - General Manager

Fairly tired hotel with poor customer service

Customer review rating 4.4/5

Mike T. Business - 26/11/2019 Confirmed reviews ALL

One of the bedside lights did not work and it was not fixed although reported. The advance invoice did not include the Reward Points used for the booking and we had to discuss this with reception. The scrambled egg for breakfast was very poor and was swimming in liquid.

I was sorry to learn that your experience on this occasion did not meet your expectations Mike, in particular our failure to repair the bedside lamp despite reporting this issue to us, please accept my sincere apologies. I will certainly discuss your concern with my maintenance team to see what went wrong to prevent future occurrence. It is always disappointing for the team to receive an overall rating of only 3/10 as we do try to do our utmost to ensure all our guests have a great stay and we will ensure that we revisit our procedures to address your feedback. It is our sincere hope that you will consider Accor Hotels again in the future especially as I see that you are a silver member of our loyalty program 'Le Club'. Warmest regards, Iain France - General Manager

Overcharged at bar

Customer review rating 4.4/5

Nicola S. Solo - 25/11/2019 Confirmed reviews ALL

Fine but overcharged at bar and didn’t realise till now

Many thanks for your feedback Nicola, glad to hear that overall you had a great stay however, we were disappointed to receive your overall rating of only 3/10 due to an issue with your bar charges, please rest assured that my team are available 24/7 and I am sure had you alerted us, we would certainly have ensured we corrected any mistake which may have occurred. Please feel free to contact me directly with the details of your concern and I will happily look into the matter for you. It is our hope that you will consider Accor Hotels again in the future, warmest regards, Iain France - General Manager

The room was too cold

Customer review rating 4.4/5

Alex Business - 25/11/2019 Confirmed reviews ALL

Overall the stay was ok. The breakfast was great and delicious, the room clean and spacious. The main issue I had was the AC. It didn't work properly and the room was really cold. I had it set on 30°C all the time and it was still really cold. Hope this will get fix in the future because I know other guests had this issue too.

I was sorry to learn that your experience did not meet your expectations on this occasion Alexandru, in particular due to the temperature of your bedroom, please accept my sincere apologies. Although unaware of any issue in room 115, I will certainly request my maintenance team to investigate your concern and take any appropriate measures to prevent future occurrence and thanks for letting us know. On a more positive note, I was glad the all other aspects of the hotel were good and it is our hope that you will consider Accor Hotels again in the future. Kindest regards, Iain France - General Manager

Lovely place to stay

Customer review rating 4.4/5

Krissie29 Friends - 25/11/2019 Confirmed reviews ALL

Weekend break with friends. Needed car park close to centre with parking available and this hotel fitted the bill exactly

Delighted to hear you found the hotel a lovely place to stay Christine and many thanks for taking the time to let us know, we really appreciate your feedback. We will certainly look forward to welcoming you back again on your next visit to Accor Hotels, warmest regards, Iain France - General Manager

Overall experiance was really good just a few small things that I was unhappy with.

Customer review rating 4.4/5

Unknown Business - 25/11/2019 Confirmed reviews ALL

I found the overall stay with you very good but... the heating in room 118 didn't work and found myself awake a lot of the night due to this and I had the thermostat up to 30!

I was sorry to learn that your experience did not meet your expectations on this occasion Lynsey, in particular due to the temperature of your bedroom, please accept my sincere apologies. Although unaware of any issue in room 118, I will certainly request my maintenance team to investigate your concern and take any appropriate measures to prevent future occurrence and thanks for letting us know. On a more positive note, I was glad to learn that overall your stay was really good and it is our hope that you will consider Accor Hotels again in the future. Kindest regards, Iain France - General Manager Iain France General Manager

Good

Customer review rating 4.4/5

Cg Business - 25/11/2019 Confirmed reviews ALL

Good

Happy to hear you had a good stay Cesar and thank you for taking the time to let us know, we really appreciate your feedback. We will certainly look forward to welcoming you back to Accor Hotels again in the near future. Warmest regards, Iain France - General Manager

Generally good apart from fact heating didn't work

Customer review rating 4.4/5

James Solo - 25/11/2019 Confirmed reviews ALL

Nice clean room, helpful staff but heating didn't work

I was sorry to learn that your experience did not meet your expectations on this occasion James, in particular due to the temperature of your bedroom, please accept my sincere apologies. Although unaware of any issue in room 234, I will certainly request my maintenance team to investigate your concern and take any appropriate measures to prevent future occurrence and thanks for letting us know. On a more positive note, I was glad to learn that overall your stay was really good and it is our hope that you will consider Accor Hotels again in the future. Kindest regards, Iain France - General Manager

Great night at the Novotel Bristol Centre

Customer review rating 4.4/5

Andy T. Solo - 24/11/2019 Confirmed reviews ALL

I checked in online so my key was ready when I arrived. The room was well appointed and clean. The bed was comfortable. Perfectly located for the Centre of Bristol and very near Temple Meads trainstation.

Thanks so much for your review Andy, it is appreciated and I am pleased that you had a great night with us. We are already looking forward to your next stay, warm regards, David - Guest Service Manager

Fantastic

Customer review rating 4.4/5

Michael B. Solo - 24/11/2019 Confirmed reviews ALL

Thoroughly pleasant experience as always - Olivia, who checked me in, put me in room designed by her and what a well designed and relaxing room it was - Olivia has a talent in this area and want to put on record how impressed I was. Had a drink in bar and server was pleasant and atmosphere was fine.

Thank you for your review Michael, it is appreciated and I am very pleased to read that you had such a pleasant experience with us. I am delighted that you appreciated the room designed by Olivia, I will share it with her team. Looking forward to your next stay already, warm regards, David - Guest Service Manager

Enjoyable stay, welcoming & helpful staff

Customer review rating 4.4/5

Gail S. Friends - 23/11/2019 Confirmed reviews ALL

Relaxed and friendly atmosphere within hotel. Good food choices for snacks and evening dining. I didn’t take breakfast at hotel Found the bar area quite cold to sit and relax in Bedroom very clean and well equipped, non decaffeinated coffee wasnt replenished in room, had to ask at reception for some Hotel was perfectly placed for my planned activities and will definitely recommend to others and I’ll stay again

Thank you for taking the time to share your review Gail, it is appreciated and I will share your lovely comments with the team. We are already looking forward to your next visit, warm regards, David - Guest Service Manager

Comfortable

Customer review rating 4.4/5

S. Business - 23/11/2019 Confirmed reviews ALL

Very pleasant

Thank you for taking the time to write a review Robert, it is appreciated and I am pleased that you had a very pleasant stay with us. Already looking forward to your next stay with us, warm regards, David - Guest Service Manager

CLEAN, TIDY AND EFFICIENT STAFF / CHECK IN AND CHECK OUT

Customer review rating 4.4/5

Mr B. Friends - 19/11/2019 Confirmed reviews ALL

As always a clean, tidy hotel, with friendly and efficient staff.

Delighted to hear that you always find the hotel clean and tidy and the team very friendly on each stay Andrew. Thank you for taking the time to give us your feedback as we really appreciate you letting us know. We will certainly look forward to welcoming you back to Accor Hotels again on your next stay, warmest regards, Iain France - General Manager

Great hotel, Great staff, room desperately needs a refresh!

Customer review rating 4.4/5

Federico Families - 19/11/2019 Confirmed reviews ALL

We have been coming to this hotel for almost 10 years now, it has become our regular in Bristol. We particularly appreciate the staff who is always very warm and welcoming. The hotel is extremely well located and the general atmosphere is very positive. On our last few stays though we have always been assigned the same 2 rooms 230-231 (they must be the only interconnected rooms in the hotel) and they are really starting to show their age. On this occasion, in room 231 the minibar was not plugged in and the creamers in it smelled really bad. We managed to turn it back on, and throw out the contents, but it wasn't pleasant. In room 230, the soaps in the bathroom had all already been opened, so we ended up sharing the ones in 231 for the first night. The rooms were both a little cold and the air-con control in room 231 made an alarming sizzling sound if turned on. I feel bad even mentioning this because it remains one of our favourite places to stay in the UK (along with he Pullman in London), but i really know how much better the experience in Novotel can be. We have already another stay booked in this hotel next week for 2 night (29/11-01/12), and i really hope this time the rooms will be better.

Many thanks for your feedback Fredrico, I was glad to hear that you have been staying with us over the past 10 years and that we are a hotel of your choice in particular, due to the location and friendliness from the team, thanks for letting us know. I was however, sorry to learn about your disappointment regarding the housekeeping and maintenance of room 230/231, please accept my sincere apologies, I will certainly discuss your concerns with my management team who will then take the necessary measures to prevent future occurrence. Please rest assured that my team are available 24/7 and I am sure had we been alerted at the time then we would have done our utmost to ensure service recovery to avoid your overall rating of 7/10. We will look forward to welcoming you back on your next visit back at Accor Hotels, warmest regards, Iain France -General Manager

good

Customer review rating 4.4/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

good

Many thanks for your feedback Lee, happy to hear you had a good stay and we appreciate you taking the time to let us know. We will certainly look forward to your next visit back at Accor Hotels, warmest regards, Iain France - General Manager

Lovely friendly comfortable stay

Customer review rating 4.4/5

Andrew E. Families - 19/11/2019 Confirmed reviews ALL

From arrival very friendly receptionist and clean. Check in easy and quick. Nothing appeared to much trouble. Fun table game for my daughter and wife to play whilst waiting. Room clean warm and quiet. Everything we needed for our 2 night stay. We never tried the breakfast only because I refuse to pay 18.95 for a full English when I can buy it locally for 6.00. But given the cleanliness of the hotel I should imagine they serve great food. I'm just tight when it comes to money. Great value for money stay, will definately return.

Delighted to hear you had a great stay with your family Andrew and in particular that you found the team to be very friendly, we really appreciate you taking the time to give us your feedback. I was however, sorry to learn that you believe that the breakfast price per person was £18.95, we offer a fantastic hot and cold offer on the breakfast buffet which is actually priced at £13.95 per adult if not pre-booked and for children under the age of 16 years sharing with their parents, then this is actually FREE. Tip for next time, check out our rates on accorhotels.com as we always promote the best rate available in addition to discounted rates for our loyalty members of 'Le Club' which is also free to join, there you will also fins a shopping cart with promotional rates for additional services. We will certainly look forward to your next visit and see you again soon, warmest regards, Iain France - General Manager

Mr J.

Customer review rating 4.4/5

Craig J. Couples - 18/11/2019 Confirmed reviews ALL

Dirty rooms checked into already occupied room no heating in room

I was very disappointed to learn that your experience did not meet your expectations on this occasion Craig in particular the allocation of your initial bedroom and the cleanliness of the second room which has prompted you to give an overall rating of just 2/10, please accept my sincere apologies. I understand that the team had encountered a technical issue with the front desk system whereby, did not pick up that the initial room was occupied, please rest assured that this is certainly an isolated incident and that we will monitor this situation carefully. Regarding the cleanliness of the second bedroom, there can be no excuse and I will bring your concern to the attention of my Head housekeeper - Nikki who will then revisit the servicing procedures with her team to prevent future occurrence and thanks for letting me know. It is our hope that you will consider Accor Hotels again in the future. Warmest regards, Iain France - General Manager

Nosiy

Customer review rating 4.4/5

Anonymous Solo - 18/11/2019 Confirmed reviews ALL

The house keeping team knocked my door at 9pm and said I called for house keeping service, which is not true. And they knocked on my door at 9:30am to clean the room. I can understand if there was some mistakes, but this happened twice and it became really annoying.

I was really sorry to learn that your experience did not meet your expectations on this occasion Tao in particular, the disturbance from the housekeeping team which has prompted you to rate the hotel at just 3/10, please accept my sincere apologies. I will certainly discuss your concern with my Housekeeping team who will then re-visit their service procedures to prevent future occurrence and I thank you for letting me know. It is our sincere hope that you will consider Accor Hotels again in the future, warmest regards, Iain France - General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bristol