Novotel Bristol Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,527 reviews

Victoria Street, BS1 6HY BRISTOL, United Kingdom

Hotel extras

  • Free WiFi, 32-inch LCD TV

  • Play area with video games and table top football for the kids

  • Relaxed dining with a contemporary twist

  • Seven flexible, airy spaces for your event

  • Just steps from bus and ferry stops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY BRISTOL
United Kingdom

GPS:51.450786, -2.586452

Telephone
Fax +44 117 925 5040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,527 reviews

TripAdvisor Rating  4.0/5  1,870 reviews

Comfortable, helpful staff

Customer review rating 4.0/5

Nicholas H. Couples - Confirmed reviews ALL

Traveling from the continent with an electric car I chose this hotel as I saw there were charge points in the car park. Before arriving I tried without success in both telephone and e-mail exchanges with the hotel to find out which EV charge provider operated the charge points so I could prepare accordingly to facilitate initiating the charge. I only got the reply that it was not operated by the hotel and they couldn't help. This was in striking contrast with the helpfulness of the staff once we arrived, who took us to show where the charge points were and then when, as I feared, after following the instructions to initiate a charge, downloading the specific app, etc we could not get the charge to start, someone came to help and, not having any more success than us, indicated a high power charge point of another operator just opposite the hotel where we charged without a problem. He also ensured with the front desk that we would only pay the normal overnight parking fee (having had to leave the car park and re-enter). Clearly it would have been easier all round if the persons answering the telephone and e-mail could have just taken a few minutes to go to the charge point, quite near reception, and reply who operated the charge point with perhaps simply a photo of the installation with the instructions. Otherwise the stay itself was fine, the room relatively spacious, quiet and comfortable. Just take more care with requests for information on the charge point which, though not operated by the hotel is on the premises!

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies over the knowledge of the electric charging Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence by ensuring we improve on the teams knowledge regarding the electric charging. I am happy to hear that on your arrival the team on duty were able to assist and that the rest of your stay was good. Sincerely, Jonathan Meeson General Manager

Worsted hotel

Customer review rating 0.5/5

Ya Q. C. Families - Confirmed reviews ALL

Wheelchair Accessible rooms extremely small shouldn’t be rated 4 star as no type of basic toiletries ie. Toothbrush, slippers, toothpaste, sewing kit but nothing. Shower pretty leaky and toilet has a drilling sound every time you flush

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in relation to your room. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

Given access to someone else's room!

Customer review rating 1.5/5

Rs Business - Confirmed reviews ALL

Booked into someone else’s room, linen not fresh and a bit “tired”

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies due to being checked into a room that already had a guest in it and the tired room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with further training with the reception team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

Issues with bathroom cleanliness

Customer review rating 3.5/5

Steve W. Business - Confirmed reviews ALL

All ok and a the usual standard for a Doubletree, except for the bathroom. In the first room , thr toilet was disgusting- someone had had an explosive diahorrea incident and the toilet had neither been flushed nor cleaned….., The room stank… I was quickly moved to another room. This one had a deposit in the toilet but it flushed away abd the room didn’t smell.

Dear Mr W. Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am glad that in the most part your were happy with your stay, however I am sorry that your experience did not full meet your expectations with room cleanliness. We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future. Jonathan Meeson General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very helpful and friendly staff

Dear Mrs S., We very much appreciate your comments regarding your recent stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

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Other web-users rate our hotel

  • 922 reviews 8.9/10 Location
  • 1,456 reviews 6.7/10 Room
  • 1,168 reviews 8.4/10 Service
  • 35 reviews 4.6/10 WiFi
  • 667 reviews 6.4/10 Cleanliness
  • 603 reviews 7.5/10 Breakfast
  • 311 reviews 5.5/10 Amenities
  • 208 reviews 5.9/10 Vibe

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