Novotel Bristol Centre Hotel 4 stars

Customer review rating 4.4/5 8,572 reviews
Novotel Bristol Centre
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Web Corner, Free WiFi, 32" LCD TV

  • Play area with video games for the kids

  • Relaxed dining with a contemporary twist

  • Seven flexible, airy spaces for your event

  • Just steps from bus and ferry stops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY
bristol
united kingdom

Tel: +441179769988

Fax: (+44)117/9255040

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 15km / 9.32 miles

  • By plane

    CARDIFF At 90km / 55.93 miles

  • By plane

    LONDON HEATHROW At 150km / 93.21 miles

  • By boat

    THE BRISTOL FERRY At 1.5km / 0.93 miles

  • By car

    M32 At 2km / 1.24 miles

  • By car

    M4 JUNCTION 19 At 8km / 4.97 miles

  • By train

    BRISTOL TEMPLE MEAD At 0.5km / 0.31 miles

GPS :51.450786, -2.586452

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room queen bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Accessible Room with 1 King-size bed

  • Max. number of persons: 2

Suite with 1 King size bed and sofa

  • Max. number of persons: 4

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 243

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Bristol Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,572 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,797 reviews

Excellent service

Customer review rating 4.4/5

Tom Business - 23/03/2020 Confirmed reviews ALL

Under the current circumstances with covid-19 the hotel was quiet and the staff were very helpful, there were plenty hand sanitizer bottles available around the hotel. The hotel was very clean and I was pleased to have had a 'Japanese' themed room. this was my first stay at the hotel in Bristol and I will gladly be booking again in the future (once Covid-19 disappears......)

Wow what lovely feedback Tom, we really appreciate your comments as this is a real motivator for my team as we struggle to come to terms with this unprecedented situation. On a more positive note, we do know that that these uncertain times will eventually come to an end allowing Accor Hotels to bounce back with the service that we pride ourselves on. We will certainly look forward to welcoming you back again when this is all over. In the meantime, please stay safe and well. Warmest regards, Iain France - General Manager

Comfortable.

Customer review rating 4.4/5

Phm Couples - 20/03/2020 Confirmed reviews ALL

Traffic in Bristol is a lot worse than we remembered, this made locating the hotel more difficult than expected. Not your fault. Hotel was clean, well presented and all the staff helpful and attentive. Evening meal very good, good value too. Choice of cereal at breakfast disappointing. Croissants and Pain Au Chocolate good. Hearing the deliveries being made at the rear of the hotel before 07:00 hrs was not expected. Room313. We had to check out a day early and your front desk managers resolved our problems promptly.

Many thanks for your feedback Paul and happy to learn that overall you had a good stay and we appreciate you letting us know. We will certainly look forward to your next visit back at Accor Hotels, warmest regards, Iain France - General Manager

Forgettable

Customer review rating 4.4/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

No one at the hotel due to corinavirus. Thought might therefore get some special treatment like an room upgrade...but no! Wasn’t told where any facilities are, didn’t ask if I’d had a good journey, in fact nothing. And I’m a member.

Thank you for your feedback Vickie, I am very sorry to learn that your experience did not meet your expectations on this occasion prompting you to give an overall rating of only 4/10 in particular, due to the hotel being very quiet, please accept my sincere apologies. Whilst, I am sure you can appreciate and understand, there is so much concern currently due to the worldwide crisis of Covid-19 which is very challenging for our industry together with the uncertainty of our current working procedures. I would however, like to re-assure you that the wellbeing of both guest and colleague is of paramount importance to Accor Hotels and we are doing our utmost to remain positive and believe our teams and properties will make a rapid bounce back when this situation is finally over. I will certainly pass on your feedback to my team to ensure we implement measures to prevent any similar feedback in the future and it is my hope that you will consider Accor Hotels again in the future. Please stay safe, warmest regards, Iain France - General Manager

Good stay

Customer review rating 4.4/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Very good customer service and would definitely stay again.

Delighted to hear that you would definitely chose to stay with us again Alison in particular, due to the friendly service you received from the team. We really appreciate your feedback and will certainly look forward to welcoming you back to Accor Hotels in the future. Warmest regards, Iain France - General Manager

Good location

Customer review rating 4.4/5

Mrs G. Couples - 17/03/2020 Confirmed reviews ALL

Hotel was clean and staff welcoming

Many thanks for your feedback T., glad to hear you had a good stay and found the team to be very welcoming and thanks for letting us know. See you again very soon back at Accor Hotels, warmest regards, Iain France - General Manager

Comfortable and convenient

Customer review rating 4.4/5

Nicola S. Couples - 16/03/2020 Confirmed reviews ALL

We spent 3 nights in the hotel, which is conveniently placed close to Bristol Temple Meads station and within walking distance of main sights. We didn’t eat in the hotel. Our room was clean and comfortable, although the Japanese them was a bit odd. Our only criticism was the quality of the Wi-fi, which was very patchy and didn’t work at all on one side of the room, the best signal was in the bathroom.

Delighted to hear you had a comfy stay Nicola and many thanks for taking the time to let us know, we really appreciate your feedback. Looking forward to seeing you again back at Accor Hotels very soon, warmest regards, Iain France - General Manager

Great base for Cheltenham Featival

Customer review rating 4.4/5

Tim H. Couples - 15/03/2020 Confirmed reviews ALL

The 2nd time we have based ourselves at this hotel for our day at the Cheltenham Festival. A few minutes walk from Temple Meads station from where Cheltenham is under an hour away. Rooms are very comfortable and the public areas including bar and restaurant are welcoming with friendly and professional staff. The buffet breakfast is excellent and we enjoyed our one evening meal in the restaurant - food quality very good along with service. Would definitely recommend this hotel when visiting Bristol - great value

Wow, what lovely feedback Tim, thank you for letting us know and we are glad to hear that you would recommend the hotel in particular if attending the Cheltenham Races. We will certainly look forward to seeing you back at Accor Hotels again in the near future, hopefully prior to the next Gold Cup ! Warmest regards, Iain France - General Manager

Great location and easy parking

Customer review rating 4.4/5

Helen W. Families - 15/03/2020 Confirmed reviews ALL

Loved the hitel. Friendly, clean

Delighted to hear you loved the hotel Helen and thank you for letting us have your feedback. Looking forward to seeing you again very soon back at Accor Hotels, warmest regards, Iain France - General Manager

Great Stay, Great Location

Customer review rating 4.4/5

M. Families - 14/03/2020 Confirmed reviews ALL

Stayed one night in a family room with 2 year old. The room was lovely and clean with a small fridge which is perfect when you have very young children. The hotel is well situated for a stay in bristol city. The breakfast was really good with lots of choice, I would recommend the pancakes. The best part was how friendly and helpful the staff were! 100% recommend a stay here.

We were really happy to learn that you had a fantastic family stay with your two year old Kayleigh and in particular that you found the team to be friendly and helpful. We appreciate your comments and I will certainly share your feedback with my team. Looking forward to welcoming you back to Accor Hotels in the near future, warmest regards, Iain France - General Manager

Room mediocre, staff excellent

Customer review rating 4.4/5

James Business - 13/03/2020 Confirmed reviews ALL

Hi. I had a one-night stop in a suite in Bristol. I was overall disappointed with the room. It smelt badly of someone else's perfume throughout, which indicates the cleaning was poor. Indeed, that was my general impression. The room was not terribly clean or in great condition, which is a shame for a £200 / night room. It was all just a little bit tired. The bed was great though and the general amenities -- coffee, working space and so on, were good. On the other hand, the staff at the hotel were excellent. The welcome from the night receptionist (a Portuguese man, if you can identify him) was warm and courteous, and he brought fresh milk for me. A very nice experience from an excellent team member. So, if you could work on the rooms to get them up to the next level, it would be excellent.

Good morning James, Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations, in particular the cleanliness of your bedroom please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that i have passed your comments on to Nikki Carnell our Housekeeping manager to ensure that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased however that the reception staff were helpful and i will pass your comments on to Vitor our night team member who welcomed you at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a lovely weekend. Sincerely, Lisa Davis Welcome Manager

Comfortable

Customer review rating 4.4/5

Kate Business - 13/03/2020 Confirmed reviews ALL

No egg cup for bolied eggs at breakfast. Had to juggle hot egg.

Good morning Kathleen, We very much appreciate your comments regarding your stay at the Novotel Bristol Centre especially from our classic status 'ALL' members. It is always a pleasure to receive positive feedback, Strange however you didn't have an egg cup with your boiled egg as they are usually always bought out in an egg cup. I will certainly share your comments with my team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Kathleen, thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one and remember when you book directly on our website, as a member of Le Club you can take advantage of the best available rates with up to 10% discount ! See you again soon. Lisa Davis, Welcome Manager

Very good.

Customer review rating 4.4/5

Malcolm C. Couples - 12/03/2020 Confirmed reviews ALL

Staff are extremelyou helpful.

Happy to learn that you had another excellent stay Malcolm and in particular found the team to be very friendly. We really appreciate your feedback and will look forward to seeing you again on your next visit. Warmest regards, Iain France - General Manager

Great Stay

Customer review rating 4.4/5

Dan Business - 12/03/2020 Confirmed reviews ALL

Great welcome, comfy beds and great breakfast

Delighted to hear you had a great stay Dan and we appreciate your feedback especially from our Silver 'All' loyalty members in particular, that you found the new Novotel Future Bed to be comfy. We will certainly look forward to welcoming you back to Accor Hotels again in the near future, warmest regards, Iain France - General Manager

Nice clean hotel.

Customer review rating 4.4/5

Peter O. Families - 11/03/2020 Confirmed reviews ALL

arrived early (11am) but the room was available so was checked in which was really handy. The car park was a little cramped and disappointed I had to pay extra (£10 for 24 hrs). Big reception and the gentleman was very friendly. Room was fine for 24 hour stay and my 2 children were happy the sofa bed folded down to 2 separate beds. Would have been nice to have a bottle of water in the room but otherwise really nice room. Breakfast was good plenty of choice in the buffet style. bar seemed to be OK but didn't really stay long enough to give a good report. Drinks were reasonable. Quite enjoyed the fact my bill was sent in the morning already charged to my card, so had I not had to pay for the car park could just have left. A little walk (20 mins) to the shopping area but excellent for the station.

Happy to hear you had a very good stay with your family Peter and many thanks for taking the time to give us your feedback as we really appreciate your comments. We will certainly look forward to welcoming you and your family back to Accor Hotels again in the near future, warmest regards, Iain France - General Manager

Brilliant hotel!

Customer review rating 4.4/5

Georgia Friends - 10/03/2020 Confirmed reviews ALL

Lovely staff and a very quick check in! Requested our rooms together and they sorted this without a problem. Rooms were lovely with stocked up tea/coffee facilities. Was clean and had a very good stay overall! Would definitely return.

Wow, thanks for the lovely feedback Georgia, glad to hear you had an amazing stay and we really appreciate you taking the time to let us know in particular, that you found the team to be very friendly. We will definitely look forward to your next visit back at Accor Hotels, warmest regards, Iain France - General Manager

a stone throw from Temple Mead train station

Customer review rating 4.4/5

Cat Solo - 10/03/2020 Confirmed reviews ALL

I stayed one night only, on a Saturday night in room 320. I was attending a course in one of the conference rooms on first floor, the whole of Saturday and Sunday it was handy to be able to just go upstairs and my car was in the garage below. many of my colleagues arrived by train from Temple Mead station and it was very convenient being so close by. the staff on desk was lovely and friendly as well as in the restaurant. the breakfast buffet was fine and copious. the only disappointment is the cleanliness of the bathroom. I know it is not an easy and pleasant job, but there was a small clump of dark hair, stuck to the shower wall (from previous visitors) and the metal fixtures looked old and tired and covered in limescale especially the shower screen hinges etc... I would have expected at £111 a night to find a shinier, sparkly bathroom, thank you... (Viakal works a treat!).

Many thanks for your lovely feedback Catherine especially about the team, we truly appreciate your feedback. I was however, sorry to learn that the housekeeping and maintenance of your bathroom did not meet your expectations and I will certainly pass your comments onto my Maintenance Manager and Head Housekeeper who will take the appropriate measures to prevent future occurrence and thanks for letting me know. It is our hope to see you back at Accor Hotels again very soon, warmest regards, Iain France - General Manager

Comfortable accommodation & good location

Customer review rating 4.4/5

Claire Solo - 09/03/2020 Confirmed reviews ALL

The hotel Is n a good location near the station and my room was nice, clean and spacious with a big comfortable bed: The breakfast was also very good

Delighted to hear you had a great stay Claire and many thanks for taking the time to let us know, we really appreciate your feedback. We will certainly look forward to welcoming you back to Accor Hotels again in the near future, warmest regards, Iain France - General Manager

Decent stat, but wellness area was not great and the couch in the room to hard to sit on

Customer review rating 4.4/5

Erik Friends - 09/03/2020 Confirmed reviews ALL

Location was good, great base to explore the city. The couch in the room was very hard though, I hurt my knee when sitting on it. Also the steam room didn't work, which I flagged twice with staff, but wasn't addressed during our stay so we didn't get to use those facilities at all, so don't count on using those when you visit...

Many thanks for your feedback Erik, glad to hear that overall you had a decent stay however, I was sorry that you found the sofa a little too firm to sit on and that there was an issue with the timer on the steam room, please accept my sincere apologies. I will certainly investigate your concerns and take the appropriate measures to prevent future occurrence and thanks for letting me know. It is our hope that you will consider Accor Hotels again in the future, warmest regards, Iain France - General Manager
Customer review rating 4.4/5

Sarah Couples - 09/03/2020 Confirmed reviews ALL

Very nice hotel, the facilities supplied were excellent and the room was very comfortable. Good location and within walking distance to the centre.

Delighted to learn you had an excellent stay with us Sarah and thank you for taking the time to give us your feedback it is very much appreciated. We look forward to seeing you back at Accor Hotels in the very near future, warmest regards, Iain France - General Manager

Great staff

Customer review rating 4.4/5

Peter H. Families - 09/03/2020 Confirmed reviews ALL

Great location, but it’s the staff that really make this hotel can t do enough for you , well done

Wow, what lovely feedback regarding the team Peter. Thank you for taking the time to let us know as your comments are very much appreciated. We will certainly look forward to welcoming you back again to Accor Hotels very soon. Warmest regards, Iain France - General Manager
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