Novotel Bristol Centre Hotel 4 stars

Very good customer service and would definitely stay again.

Hotel was clean and staff welcoming

We spent 3 nights in the hotel, which is conveniently placed close to Bristol Temple Meads station and within walking distance of main sights. We didn’t eat in the hotel. Our room was clean and comfortable, although the Japanese them was a bit odd. Our only criticism was the quality of the Wi-fi, which was very patchy and didn’t work at all on one side of the room, the best signal was in the bathroom.

The 2nd time we have based ourselves at this hotel for our day at the Cheltenham Festival. A few minutes walk from Temple Meads station from where Cheltenham is under an hour away. Rooms are very comfortable and the public areas including bar and restaurant are welcoming with friendly and professional staff. The buffet breakfast is excellent and we enjoyed our one evening meal in the restaurant - food quality very good along with service. Would definitely recommend this hotel when visiting Bristol - great value

Loved the hitel. Friendly, clean

Stayed one night in a family room with 2 year old. The room was lovely and clean with a small fridge which is perfect when you have very young children. The hotel is well situated for a stay in bristol city. The breakfast was really good with lots of choice, I would recommend the pancakes. The best part was how friendly and helpful the staff were! 100% recommend a stay here.

Hi. I had a one-night stop in a suite in Bristol. I was overall disappointed with the room. It smelt badly of someone else's perfume throughout, which indicates the cleaning was poor. Indeed, that was my general impression. The room was not terribly clean or in great condition, which is a shame for a £200 / night room. It was all just a little bit tired. The bed was great though and the general amenities -- coffee, working space and so on, were good. On the other hand, the staff at the hotel were excellent. The welcome from the night receptionist (a Portuguese man, if you can identify him) was warm and courteous, and he brought fresh milk for me. A very nice experience from an excellent team member. So, if you could work on the rooms to get them up to the next level, it would be excellent.

No egg cup for bolied eggs at breakfast. Had to juggle hot egg.

Staff are extremelyou helpful.

Great welcome, comfy beds and great breakfast

arrived early (11am) but the room was available so was checked in which was really handy. The car park was a little cramped and disappointed I had to pay extra (£10 for 24 hrs). Big reception and the gentleman was very friendly. Room was fine for 24 hour stay and my 2 children were happy the sofa bed folded down to 2 separate beds. Would have been nice to have a bottle of water in the room but otherwise really nice room. Breakfast was good plenty of choice in the buffet style. bar seemed to be OK but didn't really stay long enough to give a good report. Drinks were reasonable. Quite enjoyed the fact my bill was sent in the morning already charged to my card, so had I not had to pay for the car park could just have left. A little walk (20 mins) to the shopping area but excellent for the station.

Lovely staff and a very quick check in! Requested our rooms together and they sorted this without a problem. Rooms were lovely with stocked up tea/coffee facilities. Was clean and had a very good stay overall! Would definitely return.

I stayed one night only, on a Saturday night in room 320. I was attending a course in one of the conference rooms on first floor, the whole of Saturday and Sunday it was handy to be able to just go upstairs and my car was in the garage below. many of my colleagues arrived by train from Temple Mead station and it was very convenient being so close by. the staff on desk was lovely and friendly as well as in the restaurant. the breakfast buffet was fine and copious. the only disappointment is the cleanliness of the bathroom. I know it is not an easy and pleasant job, but there was a small clump of dark hair, stuck to the shower wall (from previous visitors) and the metal fixtures looked old and tired and covered in limescale especially the shower screen hinges etc... I would have expected at £111 a night to find a shinier, sparkly bathroom, thank you... (Viakal works a treat!).

The hotel Is n a good location near the station and my room was nice, clean and spacious with a big comfortable bed: The breakfast was also very good

Location was good, great base to explore the city. The couch in the room was very hard though, I hurt my knee when sitting on it. Also the steam room didn't work, which I flagged twice with staff, but wasn't addressed during our stay so we didn't get to use those facilities at all, so don't count on using those when you visit...