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Novotel Bristol Centre Hotel 4 stars

Customer review rating 4.4/5 8,659 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bristol Centre
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+ 21 Services

Hotel extras

  • Web Corner, Free WiFi, 32" LCD TV

  • Play area with video games for the kids

  • Relaxed dining with a contemporary twist

  • Seven flexible, airy spaces for your event

  • Just steps from bus and ferry stops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf (nearby)Paying
  • Bicycles rental (nearby)Paying
Business services
  • 8 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY bristol
united kingdom

Tel: +441179769988

Fax: (+44)117/9255040

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 15km / 9.32 miles

  • By plane

    CARDIFF At 90km / 55.93 miles

  • By plane

    LONDON HEATHROW At 150km / 93.21 miles

  • By boat

    THE BRISTOL FERRY At 1.5km / 0.93 miles

  • By car

    M32 At 2km / 1.24 miles

  • By car

    M4 JUNCTION 19 At 8km / 4.97 miles

  • By train

    BRISTOL TEMPLE MEAD At 0.5km / 0.31 miles

GPS :51.450786, -2.586452

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room queen bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Accessible Room with 1 King-size bed

Accessible room
  • Max. number of persons: 2
Rooms

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 243 m²

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Bristol Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,659 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,801 reviews

A great place to stay

Customer review rating 5.0/5

Gerry Business - 19/02/2021 Confirmed reviews ALL

We were fortunate to be able to stay at the Novotel in Bristol during an essential work trip. We received a very warm welcome from Lynn. Our room itself was an experience, we had been booked into a suite which I would highly recommend, the suite had everything you could want for a stay and lots of room. The bedroom was separate with a large bed and large ensuite bathroom with a great shower and separate bath. It was obvious the room was prepared to COVID standards which was reassuring. We were greeted by Iain in the morning and again we received a very friendly personal service. Again all the communal areas and conference area were clearly set up to ensure compliance with social distancing. There were more than enough hand cleaning stations. Each delegate was given a separate tray with all of their refreshments for the day on it. We just wished we were staying longer and not just overnight. Looking forward to returning for more training courses in the future. 10 out 10, thank you.

Many thanks for taking the time to give us your feedback Gerry and what lovely comments you have made. It was a pleasure to have you stay with us and we are glad that our efforts to implement the Accor AllSafe program to make sure we offer a safe environment of both accommodation and event space were much appreciated as we tackle this global virus pandemic. We sincerely hope to see you and Jacqui back at Novotel Bristol Centre again in the near future perhaps for a leisure break on your next visit. Warmest regards, Iain France - General Manager

Good stay

Customer review rating 5.0/5

Owen M. G. Families - 07/11/2020 Confirmed reviews ALL

The staff where so kind and helpful

WOW, what lovely feedback Owen, we really appreciate your comments especially regarding the kindness and friendly team. I will certainly share this positive review with my team as it will act as a great motivator as we strive to ensure all our guests still have an excellent experience regardless of the uncertain times we are all living in. See you again very soon back at Accor Hotels, warmest regards, Iain France - General Manager

Well located

Customer review rating 4.0/5

Alhulw Families - 05/11/2020 Confirmed reviews ALL

Fairly good

Glad to hear you had a fairly good stay Alhuwl and many thanks for letting us know. We will look forward to your next visit back at Accor Hotels soon, warmest regards, Iain France - General Manager

Great staff

Customer review rating 4.5/5

Rae Families - 03/11/2020 Confirmed reviews ALL

One night stay midweek during half-term with 2 children aged 14 and 11 . Location great and plenty of parking, a real bonus in a city centre hotel. Short walk to great shops , the harbour side and everything else Bristol centre has to offer. Every member of staff that we met were extremely helpful , polite, friendly, knowledgeable and attentive without being intrusive. Hygiene within our room and public areas was excellent; with social distancing being maintained between individuals/families/groups. All staff wearing masks at all times and guests required to wear them unless eating or drinking in the bar or restaurant. Check in and check out quick and easy , paperless with receipts and confirmation sent straight to my phone and email. Due to Covid 19 some services were understandably limited and we had been informed on booking of these. They included things like the sauna being closed, China cups in rooms replaced with disposable ( I took my own mug) and a slightly limited menu in the restaurant. Despite this , 24 hour room service continues and the meals that we did have from the menu were superb with my 14 year old son telling everyone he sees that the 8oz burger was the best he had ever had ! I would definitely stay here again .

Wow, what lovely feedback Rachel, your comments are a great motivator for my team as we strive to ensure that the guest experience is not impacted due the constraints upon us as we tackle this Covid-19 virus. We are very glad that you and your family had an excellent stay and we look forward to your next visit back at Accor Hotels. Warmest regards, Iain France - General Manager

Well located

Customer review rating 4.0/5

Erkan Families - 03/11/2020 Confirmed reviews ALL

Normally hotel is good and not bad size room just i didnt like some staff in the lobby staff perfect and friendly but in the restaurant is can smile

Many thanks for taking the time to give us your feedback Erkan,, we are happy to learn that overall you had a good stay despite the current circumstances as we tackle the Covid-19 virus. We will certainly look forward to seeing you back at Accor Hotels again very soon. Warmest regards, Iain France - General Manager

Good stay

Customer review rating 4.0/5

Becky Couples - 02/11/2020 Confirmed reviews ALL

Was ok, wasn't the cleanest there were still hairs in the bath and stains on the floor

Thank you for taking the time to give us your feedback Rebecca, we were happy to hear that overall you had a good stay however, I was very concerned regarding your comment about the room cleanliness. Please rest assured that I have shared your feedback with my Head Housekeeper who will re-visit the cleaning procedures with her team to prevent future occurrence and please accept my sincere apologies. It is our hope that you will consider Accor Hotels again in the future, warmest regards, Iain France - General Manager

Very good despite very difficult times.

Customer review rating 5.0/5

Richard Families - 02/11/2020 Confirmed reviews ALL

Hotel was very clean and well presented. Staff were very pleasant and helpful. Thanks for making our stay so easy and enjoyable. Really appreciated the free parking.

Delighted to learn you had an excellent stay Richard despite the current circumstances and we thank you for your kind comments as this will be a real motivator for my team as we tackle this virus. We will certainly look forward to your next visit back at Accor Hotels, warmest regards, Iain France -General Manager

Good location

Customer review rating 3.5/5

Ruby Couples - 01/11/2020 Confirmed reviews ALL

Nice hotel. Mostly nice staff. Rooms are not sound proof and you can hear other people around you. We weren't told there was a fire alarm practice on the Monday morning so completely freaked me out when it went off. I later noticed one sign in the reception area but it was in a screen that kept changing so not that obvious. Breakfast on the Saturday morning was not great but they were very busy. But one member of staff stood on his phone by the bar area while another man was running around. The breakfast came out wrong and the bacon was cold and tough. However this is a shame because the other two mornings the breakfast was lovely. I wasn't going to leave a review because I don't like to leave ones that aren't completely positive but I've had about 7 emails and notifications from booking.com to leave one.

Many thanks for your feedback Ruby, I was sorry to learn that on this occasion your experieince did not meet your expectations in particular the disturbance by noise and the service at breakfast on your last morning, please accept my sincere apologies. I will certainly share your comments with my team who will take the necessary measures to address your concerns to prevent future occurrence. It is our hope that you will consider Accor Hotels again in the future, warmest regards, Iain France - General Manager

Excellent family holiday.

Customer review rating 4.5/5

Richard B. Families - 31/10/2020 Confirmed reviews ALL

Great room, great location, free parking offer, all staff were extremely helpful.

Wow, what lovely feedback Richard, we really appreciate your comments especially during these difficult times. I will certainly let my team know as this is a great motivator for all of us as we strive to ensure the guest service experience remains high despite the restrictions in place as we tackle the Covid-19 virus. We will certainly look forward to seeing you back at Accor Hotels again very soon, warmest regards, Iain France - General Manager

Good stay

Customer review rating 3.5/5

Matthew H. Families - 30/10/2020 Confirmed reviews ALL

Room ok, bathroom a bit tatty around the edges, some of the breakfast items over cooked. Parking was free due to Covid - why isn’t it free all the time?

Many thanks for your feedback Matthew, glad to hear you had a good stay and appreciated the complimentary parking on this occasion. As I am sure that you are aware, to assist our guest during this crisis with their expenses, we have introduced complimentary parking for a limited period. As we provide a large secure multi-storey underground car parking facility within the city centre then it is general commercial business practise to charge for this service. However, these charges then help towards the running costs of the extraction system as the health and safety of both guest and colleague is of paramount importance to Accor Hotels. We will certainly look forward to seeing you back at Accor Hotels again very soon, warmest regards, Iain France - General Manager

Tired Décor and Overrated

Customer review rating 1.0/5

Anonymous Business - 30/10/2020 Confirmed reviews ALL

Even taking Covid into account access to the reception from the underground car park was poorly thought out to the tune that patrons had to walk in the dark and rain up the entrance and exit ramp which was slippery and poorly lit. The room décor was tired and really needs replacing. For an establishment of this perceived quality the evening menu was extremely limited and unimaginative.

Many thanks for your feedback Peter, I was sorry to learn that your experience on this occasion did not meet your expectations prompting you to give an overall rating of just 2/10, in particular due to the access of the hotel via the onsite car park, please accept my sincere apologies. As I am sure that you can appreciate, the UK Government has implemented many restrictions on business's due to the Covid-19 virus. Part of which, they have introduced by law, that every guest must register in the Track & Trace which I understand was clearly explained by the team upon arrival. Therefore, please accept my sincere apologies for the inconvenience this may have caused you due to this protocol put in place. We do appreciate your feedback during these difficult times as we tackle this virus and it is our hope that you will consider Accor Hotels again in the future. Warmest regards, Iain France - General Manager

Great location helpful polite and attentive staff & clean

Customer review rating 5.0/5

Janet K. Families - 29/10/2020 Confirmed reviews ALL

Was visiting area with 2 teens to consider Bristol uni. The staff were helpful, free parking appreciated and the map and directions offered were spot on. The staff at breakfast were helpful and attentive.

Dear Ms K., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Ms K., thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warmest regards Lynn Seehasuth Reservations & Sales Manager
Customer review rating 4.0/5

Jenny Couples - 29/10/2020 Confirmed reviews ALL

The room and bathroom was very clean. Very good value for £65 pn. We would stay again. Also speedy service when requesting additional service.

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback in particular the cleanliness and speedy service during your stay. I will share your comments with our team as especially during these unprecedented times, I am sure that this feedback will serve as an encouragement to all to continuously improve the quality of our services. Ms M., thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warmest Regards Lynn Seehasuth Reservations & Sales Manager

Good stay

Customer review rating 5.0/5

Singe S. Couples - 29/10/2020 Confirmed reviews ALL

Nice clean hotel with free parking which was a bonus

Good morning Singe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lisa Davis, Welcome Manager
Customer review rating 4.5/5

Simon G. Couples - 29/10/2020 Confirmed reviews ALL

Lovely staff, room was nice - but the bathroom doors are glass and are next to the head of the bed so light shines onto the bed at night and wakes you up. Bar area nice, check out nice and easy.

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive feedback which I will share with our team. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services. Mr G., thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warmest regards Lynn Seehasuth Reservations & Sales Manager

Very nice

Customer review rating 4.5/5

Kristy Couples - 29/10/2020 Confirmed reviews ALL

Pleasant staff, nice bedroom and good breakfast!

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback in particular the friendliness of our team during your stay. I will share your comments with our team as especially during these unprecedented times, I am sure that this feedback will serve as an encouragement to all to continuously improve the quality of our services. Ms D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards Lynn Seehasuth Reservations & Sales Manager

Ideally located for my office

Customer review rating 4.0/5

William P. Business - 28/10/2020 Confirmed reviews ALL

Satisfied stay with appropriate and acceptable Covid-19 measures.

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. I was glad to learn that you were satisfied with our elevated hygiene & prevention measures to help tackle the coronavirus emergency. I will share your comments with our team which I am sure will serve as an encouragement to continuously improve the quality of our services. Mr P., Thank you again for sharing your experience and we look forward to welcoming you back soon. Warmest regards Lynn Seehasuth Reservations & Sales Manager

Calm in the storm

Customer review rating 4.0/5

Russell B. Business - 28/10/2020 Confirmed reviews ALL

Stayed here for a week whilst on business / work during the COVID 19 pandemic. Impressed by the way the hotel and staff dealt with the day to day issues at the time. Always felt safe and looked after.

Good morning Mr B., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre especially from our Silver status 'ALL' members. It is always a pleasure to receive positive feedback and I will certainly share your comments with my team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Mr B., thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. See you again soon. Lisa Davis, Welcome Manager

good stay

Customer review rating 4.5/5

Mykola Solo - 28/10/2020 Confirmed reviews ALL

It’s a good place to stay, no complaints at all

Good morning Mykola, We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Davis Welcome Manager

Comfy

Customer review rating 4.0/5

Becky Families - 28/10/2020 Confirmed reviews ALL

The hotel was nice. The food was good. Staff were friendly. Only issue was my car was broken into overnight in the carpark underneath the hotel and when I reported it I was told it had happened the week before too. But worrying.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I'm glad to hear that you enjoyed your stay and found our team friendly. I will definitely pass your praise on to our team which I am most certain they will appreciate. However I was sorry to learn about the incident that occurred at the Car Park. Please rest assure that we have been in contact with the relevant authorities to help prevent this from recurring again We appreciate you sharing your feedback it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards Lynn Seehasuth Reservations and Sales Manager

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