Customer review rating 4.3/5 8,938 reviews
ALLSAFE approved hotel
Web Corner, Free WiFi, 32" LCD TV
Play area with video games for the kids
Relaxed dining with a contemporary twist
Seven flexible, airy spaces for your event
Just steps from bus and ferry stops
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Superior room queen bed + convertible sofa
Superior Room with 1 King Bed
Executive Room with 1 Queen size bed
Accessible Room with 1 King-size bed
Number of meeting rooms: 8
Maximum size: 243 m²
Maximum capacity: 210 people
Maximum banquet capacity: 170 people
100% genuine reviews from our guestsFind out more
Sadly …..Disappointed after previous good stays
Neil Business - 18/09/2021 Confirmed reviews ALL
I know we are all getting back to normal and staff and guest safety is key, but I was so disappointed with my stay. The check in was not the greatest experience, there was no welcome back (which other hotels have been excellent at), not there was little explanation of what was different. On arriving in my room, it was relatively bare, with no bottles of water or in room dining menus, etc. was keen to order my dinner and crack on with some work. Frustratingly I had no idea which extension to dial so dialled “0” twice, there was no answer. I dialled the external line on my mobile still no answer. I walked down to reception, there was no apology, just a denial that the phone had not rung. I took a paper menu back to my room, leaving me wonder why it was not left there in the first place. I dialled the room service extension, no answer! I went down to reception to explain my phone did not appear to be working. No real apology. I was directed to the bar to place my order. There was no offer to waive the tray charge. The hotel seemed to be staffed by students, there was no manager to be seen during my stay. The menu is incredibly limited, not that inspiring or healthy. Fortunately the room was clean, the bed comfy, hence a 5/10 rating. A disappointing stay, but given the limited choice, there’s no much else locally that is any better.
Mike Couples - 18/09/2021 Confirmed reviews ALL
The room we were given was shabby, damaged fittings, torn curtain, rucked carpet, dirty walls, damp mold in bathroom. Not a 4 star room at all.
Justin O. Couples - 17/09/2021 Confirmed reviews ALL
Good room breakfast and overall stay. Evening restaurant service slow.
John G. Couples - 17/09/2021 Confirmed reviews ALL
Good sized room ,good central location with onside parking.
Tracy Solo - 17/09/2021 Confirmed reviews ALL
The location was good as it was near Temple Meads station. The room was clean, the food was good and the hotel was quiet which was great.
Our most recent 20 reviews
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