ibis Aberdeen Centre - Quayside Hotel 3 stars

Customer review rating 4.5/5 3,254 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Aberdeen Centre - Quayside
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Prime city centre location

  • 107 modern guest rooms

  • 24h hotel bar and restaurant

  • Free WIFI in the entire hotel

  • An ALLSAFE Clifton Environmental services certified hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf (Nearby)Paying
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying

Hotel location

ibis Aberdeen Centre - Quayside

15 Shiprow
AB11 5BY
aberdeen
united kingdom

Tel: +00441224398800

Fax: (+0044)1224/285830

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABERDEEN At 11.26km / 7 miles

  • By train

    ABERDEEN RAILWAY At 0.48km / 0.3 miles

GPS :57.147087, -2.094599

Our accommodation(s)

Double room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Accessible Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
Rooms

Our restaurants and bars

FOGG'S KITCHEN & BAR

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Aberdeen Centre - Quayside

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,254 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,261 reviews

Well located got in room early as off the overnight boat at 7am. Aberdeen was cold and wet so really really liked getting in to rest in bed for a few hours.

Customer review rating 4.5/5

Anne H. Families - 26/10/2020 Confirmed reviews ALL

The lady on duty first thing was friendly and helpful and she was the same at breakfast on Sunday morning. A cheery person is what you need and she did exactly that. the other staff were also very helpful too so all round excellent customer interactions. Room clean and well appointed. Totally appreciated the fact I could leave my case in my room, go shopping and collect case in time for the boat. This is especially good for people travelling to and from Orkney. You should advertise this more.

Dear ANNE, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Great location.

Customer review rating 4.5/5

Paul Families - 24/10/2020 Confirmed reviews ALL

Other guests were noisy running in and out of a couple rooms constantly. Apart from that room and hotel was clean and welcoming.

Dear PAUL W., We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. We are sorry that your stay was disturbed by other guests, please accept our sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Great location, quiet and very clean

Customer review rating 4.5/5

Anonymous Solo - 21/10/2020 Confirmed reviews ALL

Room was spotlessly clean, staff could not have been more helpful, especially Helen. Ibis Aberdeen is always good but has surpassed itself for customer service in these difficult times.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Amazing stay helpful staff

Customer review rating 4.5/5

Gemma Families - 17/10/2020 Confirmed reviews ALL

It was really nice staff super helpful with internet and tv

Dear GEMMA, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Central position

Customer review rating 4.5/5

Dilys G. Couples - 10/10/2020 Confirmed reviews ALL

This is our 3rd visit in2 years...perfect situation for us.The staff are very friendly and helpful.I would like to think we could be back.

Well Located

Customer review rating 4.5/5

Janet M. Couples - 28/09/2020 Confirmed reviews ALL

Comfortable room, pleasant staff,great location, good price

Dear JANET, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Pleasant stay with excellent location.

Customer review rating 4.5/5

John Couples - 28/09/2020 Confirmed reviews ALL

Warm, friendly welcome from all staff led to clean room with harbour view. An excellent location made access from the station and into the city centre a dream. Modern rooms with a warm Scottish welcome.

Dear JOHN, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Great customer service but cold room

Customer review rating 4.5/5

Louise Solo - 25/09/2020 Confirmed reviews ALL

The gentleman on reception the morning I departed (24 Sept) was fantastic and helped me sort out my issues and I am very thankful to him. But communicating by WhatsApp is quite clunky (can you phone reception using the mobile number?) and the room was freezing and I couldn’t work the climate control unit.

Dear LOUISE, Thank you for taking the time to tell us about your experience at the ibis Aberdeen Centre - Quayside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for the mention of our colleague in the morning, i will make sure he sees your review. We hope to have the opportunity to welcome you back in our hotel very soon. Sincerely, Elise Clark Assistant General Manager
Customer review rating 4.5/5

Anonymous Solo - 22/09/2020 Confirmed reviews ALL

Polite efficient staff

Dear SHEENA, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Good overall hotel

Customer review rating 4.5/5

Anonymous Solo - 07/09/2020 Confirmed reviews ALL

Pleasant stay.Excellent value and close to the centre of the city.

Dear S., We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Friends - 06/08/2020 Confirmed reviews ALL

Very friendly environment and conformable. Recommended

Dear KIATION-QATJON L., We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Good location. Friendly staff.

Customer review rating 4.5/5

Vera S. Business - 23/03/2020 Confirmed reviews ALL

Pleasantly clean.

Great location with friendly staff

Customer review rating 4.5/5

Stewart S. Solo - 22/03/2020 Confirmed reviews ALL

I am a regular visitor and as always the staff are very friendly and always look after me during my stay.

Great Location and Very Pleasant Staff.

Customer review rating 4.5/5

Joe K. Couples - 21/03/2020 Confirmed reviews ALL

Only a 2-night stay but we had a great time. The hotel was exactly where we wanted to be so the car was parked up from start to finish and the parking discount voucher was appreciated. Only 2 small grumbles. We were a bit warm as it was not a proper aircon system so we had to wedge the window open. The shower extractor fan was ineffective, but I have found that common in most hotels. Even with the onset of the COVID crisis, the staff were lovely and very helpful.

Good Location, Very loud neighbours

Customer review rating 4.5/5

S. Business - 20/03/2020 Confirmed reviews ALL

I have stayed in this hotel various times now due to it location and easy of parking, unfortunately on this occasion the rooms next to me we occupied by very loud and assuming drunk customers of the hotel, at one point I thought they were coming through the wall when they started fighting, they were shouting and screaming at each other. Once they made up the then started singing and playing music very loudly. Very unpleasant night sleep. I informed the reception in the morning to which they respond with sorry.

Excellent service

Customer review rating 4.5/5

Anonymous Friends - 18/03/2020 Confirmed reviews ALL

Very comfortable stay and staff were so pleasant and helpful.

Dear MOIRA, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Well located, clean, and combortable

Customer review rating 4.5/5

Ryan B. Business - 17/03/2020 Confirmed reviews ALL

Everything I expected at a good price. No complaints.

Dear RYAN, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Good location, "comfy room

Customer review rating 4.5/5

Fiona H. Families - 15/03/2020 Confirmed reviews ALL

Pleasant. Lovely staff.

Dear FIONA, We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

Good location

Customer review rating 4.5/5

Darren S. Friends - 14/03/2020 Confirmed reviews ALL

Stayed in this hotel a few times, some changes across the years have made the experience better, simple check in, bar, restaurant. However some basic errors this time around. "Air conditioning" in the room was blowing out hot air, despite the room being overly warm and the bathroom fan wasn't working either. Outside was noisy so opening the window was also not an option. The result, a not so good sleep in an over stuffy room with little or no fresh air. Yes it's cheap, yes it's a bed for the night but just can't get over those basic faults.

Dear DARREN S., We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise Clark Assistant General Manager

It is noisy. Did not have an uninterrupted sleep for both the 2 nights

Customer review rating 4.5/5

Doreen Couples - 11/03/2020 Confirmed reviews ALL

It is traffic noise and also young people party sound. Appear to be drunk. Then the birds at dawn..aw..i will not stay at ibis on my next trip to aberdeen.

Dear DOREEN WEE WEE T., Thank you for taking the time to tell us about your experience at the ibis Aberdeen Centre - Quayside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise Clark Assistant General Manager

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