Mercure Edinburgh Haymarket Hotel 4 stars

Excellent efficient and accommodating staff

Short 1 night business stay. Hotel is ideally located for me and service for check in / out was quick and efficient. One small issue with credit card mix up

The location is good, just a short walk from the Old Town and Grassmarket. However, don't bother with the Privilege option as the benefits aren't as advertised. The Apple TVs we were told 'weren't working' and the 'rainshower' was nowhere to be found. These were the two things I actually paid the premium for, so that was hugely disappointing. The only benefit was dressing gowns, a newspaper, and few drinks in the minibar which didn't get restocked. So, you're better off saving a bit of money and just getting a regular room - you won't be missing much.

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service

Very enjoyable stay. Friendly staff and appetizing breakfast.

Very good hotel in Haymarket area. Great location for the train station and work. Lots of restaurants close by. Welcome letter, Irn Bru and chocolate tea cake was a lovely touch. Rooms are clean and modern.

I had a lovely time at the Mecure. The staff were excellent and extremely helpful. The rooms were excellent too.

I experienced lovely service and a warm welcome however the breakfast was a bit disappointing.

Lovely hotel, great staff. Gustavo was lovely. Breakfast was good too. only minor fault, we didn't like the pillows!

Arrived around 12.30 on Saturday 11/1 to be greeted by a busy reception ,I had checked in online hoping to save waiting but no one asked if anyone had already checked in (which I thought they would ) so doing online check in was a bit pointless really . I had booked a privilege room as it was my partners birthday,we were told our room was ready so we headed up but we were disappointed that although we did get the room I booked it was a disabled room,I thought we should have been told this before being handed the key, there was nothing wrong with the room but we felt that the wet room facilities weren’t for us so we rang reception and asked to change rooms ,no other privilege rooms were ready at the time so we had to wait for a couple of hours until one was ready. This wasn’t a problem as we were hungry so headed off for lunch ,the room was ready when we got back and it was lovely ,as was our stay overall ,just felt that we should have been told it was a disabled room before we were allocated it

Easy to check in. Staff friendly. Room exceptionally clean and bed really comfortable.

Comfortable and peaceful room. The bathroom was clean. Friendly, welcoming and helpful staff. Easy check in and check out. I would recommend this hotel for location and general comfort and cleanliness.

Pillows were too hard and uncomfortable. The overall stay was good. Staff very friendly and helpful.

Friendly staff, comfy bed and great breakfast we will definitely be staying again.

I stay at Mercury Haymarket regularly it is convenient location with friendly staff.