Mercure Edinburgh Haymarket Hotel 4 stars

Average. Room 509 was mostly clean. Bathroom smells damp and mouldy. Carpet very grubby. Bed comfy and sheets were clean. TV was good. Room advertised as having rainfall shower so expected fixed square large shower head. Just normal shower in room. Apple TV I think was also advertised in room. There was not. No view at all from window.

Upon check in we were given the wrong room key, which someone had already checked in & had their belongings in the room. Thankfully they weren’t in the room as it would have been very embarrassing for everyone. Went to reception & told them, they gave me another the room (the correct room) as there was a hand written note welcoming me. Apart from that we enjoyed our stay. Nice room, great location.

Was very pleasantly surprised at the comfort and most importantly, the cleanliness of the room and bathroom. Breakfast was good too, lots of choice and tasty. Also the room didn't seem to be overheated which so many hotels are in the winter. Better cool than too hot. That said I couldn't figure out how to use the thermostat so not sure if the room was cool by design or accident! The only downside was that the shower ran cold very shortly after I stepped into it in the morning!

Had another couple walk into our room in the morning after being told their room was ready, then had the receptionist phone me asking who I was and mead me feel like I was in the wrong. Then the receptionist stood there saying sorry when we came down but just wanted us to leave.

Happy with the service, cleanliness

A very good stay, apart from the toilet cistern not working properly and had to call reception at 4am to fix it.

Pleasant, quiet room, good breakfast.

Hotel itself was great and I have no complaints, after leaving an item in the room I made 3 phone calls (was told I would get a call back each time) and sent 3 emails, (no reply to any) was only when I sent a rather annoyed email I actually got a response.

easy check-in room was a little noisy (water and air vents) probably could have used an additional chair in the room pillows a bit firm (subjective)

Great, would visit again.

Ok to good

Delightful room and breakfast

I had an enjoyable stay however the memory of this is slightly ruined when checking out/waiting on my taxi. A begger entered the hotel and approached me asking to pay for a stay at the hotel then for money then for food. I had tried to defuse the situation and they moved onto other guests then to reception. The begger then came back to me and started shouting abuse while I exited for my taxi. He must have been in the hotel for quite a while and upset a number of guests. I was quite saddened/ disappointed as there was at least 3 members of staff at reception that did not attempt to help the situation.

I checked-in shortly after spraining my foot and reception was very welcoming and helpful, offering me a bucket of ice to take to the room (much appreciated!). As a member of the club, there was a lovely welcome message left in the room alongside some complimentary treats. This is the third time I've stayed at the hotel and the room (a Privilege room) was as expected - clean, modern, comfortable and with everything I needed. I requested a quiet room as I am a light sleeper, a request which was met, and I didn't hear a soul all weekend - perfect! I didn't eat at the hotel, but I would recommend the room service menu is clearer about ingredients/allergens etc. as it would have encouraged me to order. Also, I would recommend the hotel/Mercure reviews the toiletries provided as the shampoo is not great for someone with long hair! Perhaps provide a separate conditioner. We had to ask for more toiletries (in fairness, we do use a lot, but there was really only enough for one person) but these were provided to us straight away upon calling reception. I will absolutely stay here again. As I mentioned, the staff are great, the hotel is clean and modern and the location is great for exploring central Edinburgh - quiet, but not too far away from everything.

was charged twice for room and whilst this was rectified no apology was given or explanation as to why i was charged twice.