Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 171 reviews

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Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Our accommodation(s)

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

GPS:55.943985, -3.209553

Telephone
Fax +44 131 229 2409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  171 reviews

TripAdvisor Rating  3.9/5  1,178 reviews

£240 a Night for Cold Rooms, Dirty Bedding, and No Compensation

TripAdvisor rating 1.0/5

Paul T TripAdvisor review

At £240 per night, excluding breakfast, I do not expect to arrive at a hotel at 3pm and first be given a room with a dirty pillow, dirty carpet and no heating. After changing to a clean room, we also found that there was no heating. The excuse was that maintenance were fixing it, and that it would be finished by the end of the day. By 7pm, the heating was still not fixed, and we were offered a heater. By the next morning, the heating was still not fixed, so I complained. I wanted a refund for the 2 remaining unused days and some compensation for sub-standard service. I managed to get the refund (we checked out), but no compensation as the disruption was "due to storm Bram", so therefore, "we are not able to offer compensation last night, as we believe we responded appropriately and took all reasonable steps to maintain guest comfort." Funnily enough, I looked back at reviews for this hotel in Tripadvisor, and saw that back in March this year there was another complaint about the heating... I think that for the price, the facilities need to be spotless, and if issues do occur, that there is some type of compensation. We will not be staying in another Mercure Hotel.

Disappointed..

TripAdvisor rating 2.0/5

jaccor4 TripAdvisor review

Positives-The Mercure is a modern hotel, the bedroom and en-suite were nicely decorated, comfortable bed and pillows Negatives-heating in room wasn’t working,I rang reception re same, male receptionist said he can control it from his desk. Waited an hour , room still cold…rang reception again spoke to female receptionist who said there was a problem with heating in the hotel and maintenance were working on it. She asked did we require electric heater..middle of winter , freezing outside and inside!!We got the heater which took a while to heat the room..no apology issued by staff. I felt that if it were known that there was a problem with heating in hotel , they should have informed all the guests and supplied heaters and extra duvets…not wait for guests to ask for heaters etc On the 3rd day of our stay , I asked again is heating fixed..they said no and offered an extra duvet!! Also there was a problem with water in the room..toilet wouldn’t flush and pressure in tap poor. Contacted reception, was informed there was a burst pipe. In fairness that was repaired in a few hours. Our stay began to feel like a stay in Faulty Towers😂 Wouldn’t stay in Mecure hotel again, it wasn’t good value for money..paid €680 for 3nights b&b , so it wasn’t t cheap.

Mercure Edinburgh Haymarket Hotel – 3-Night Stay (November 2025

TripAdvisor rating 5.0/5

christianaf364 TripAdvisor review

I had a genuinely positive experience during my 3-night stay at the Mercure Edinburgh Haymarket. After reading a few negative reviews beforehand, I wasn’t sure what to expect — but my stay was excellent from start to finish. Clean, comfortable, accessible, and supported by a great team. I would happily stay here again. 🛏️ Room (Room 102) Clean, comfortable and well maintained Bed was very comfortable — slept well every night No noise issues at all, both inside and outside the hotel Accessibility in Room 102 was excellent Wi-Fi worked fine for everyday use Overall, a quiet and comfortable space to relax in 🚿 Bathroom Spotless on arrival and kept clean throughout Towels changed daily Good water pressure and temperature Exactly what you want from a hotel bathroom — simple, clean and functional 👩‍💼 Service & Staff Exceptional customer service — staff were consistently helpful and went above and beyond Check-in was smooth and efficient Check-out was seamless The hotel stored my suitcase after checkout, which made exploring the city much easier Staff created a welcoming and supportive environment from start to finish 🍽️ Breakfast Good selection of options Food was fresh, hot and regularly topped up Dining area was clean and well managed 📍 Location Perfect location for sightseeing and exploring the city Easy walking distance to key attractions, restaurants and transport links Ideal base for a city break 💷 Value for Money Great value for the quality of service, comfort and convenience Would definitely consider it again for future trips to Edinburgh ✔ Final Thoughts I highly recommend the Mercure Edinburgh Haymarket for solo travellers, families and work trips. The service, cleanliness, accessibility and comfort made it an excellent choice for my stay — and I genuinely don’t recognise the negative reviews I’d seen beforehand. My experience was extremely positive.

Customer review rating 2.0/5

Jerome J. F. B. Business - Confirmed reviews ALL

I am still disappointed to come to a hotel where we were not informed beforehand of the issue with the air con leading to being cold in the room. Staff was aware the day before our arrival. This is scotland and weather is pretty cold end of november. Unfortunately I was not the only one as we were 3 people queuing up to get portable heaters in our room.

Dear Jerome J. F. B., Thank you for sharing your experience. I apologize for the discomfort caused by the air conditioning issue during your stay, particularly given the chilly November weather. We understand that timely communication is essential, and I regret that you were not informed prior to your arrival. The use of portable heaters is an interim solution we provide when necessary, and I appreciate your understanding in this matter. Your feedback is valuable as we strive to enhance our guest experience. Goodbye and best regards, Mercure Edinburgh Haymarket Hotel

Customer review rating 3.0/5

Jonathan M. Business - Confirmed reviews ALL

We stayed for 2 nights, pleasant enough. We came back the second day to find no house keeping had been done. Called down and they had said that house keeping had noted a do not disturb sign on the door, absolute rubbish. Bit inconvenient but not the end of the world. What was not acceptable was that I dont think they believed us

Dear Jonathan m., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered regarding housekeeping services during your stay. It is our policy to respect the privacy of our guests, and I regret that this led to a misunderstanding. Your feedback is invaluable, and we will take it into consideration to enhance our service. We appreciate your understanding and hope to provide a better experience in the future. Best regards, Mercure Edinburgh Haymarket Hotel

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Other web-users rate our hotel

  • 844 reviews 9.2/10 Location
  • 1,158 reviews 6.5/10 Room
  • 1,069 reviews 8.6/10 Service
  • 106 reviews 3/10 WiFi
  • 580 reviews 7.2/10 Cleanliness
  • 504 reviews 8.2/10 Breakfast
  • 164 reviews 5.7/10 Food
  • 28 reviews 5.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.