Mercure Edinburgh Haymarket Hotel 4 stars

Excellent proximity to Edinburgh's landmarks

All good but the bathroom door in room 119 is a real inconvenience. I fell over in the bathroom attempting to shut the door and this could seriously hurt other guests

Gustavo and Rosa were welcoming and helpful throughout. They made us feel at home. We've got a room upgrade, bookings for restaurants and all assistance we needed after the worst rain in Edinburgh in a decade.

I found the room clean and comfortable although considering it was a premium room I was disappointed. There was no view out, the shower was poor and there were areas of the bathroom that needed attention.

We enjoyed our four nights stay at the hotel. The rooms are are clean with very comfortable beds. It's a shame there are no drawers in the room though only hangers.

You were not our 1st choice as we have never stayed in a Mercure hotel before but will use your group again. Rooms were clean spacious and having a fridge and safe were a big bonus.

The hotel is close enough to the city centre that it is convenient to access Princes Street, George Street and all main attractions but, far enough out with the centre that you don't have as much noise to deal with.

Had an overnight stay everything went well from when we walked in to when we left, staff were good and polite.

Had a stressful time getting to the hotel on foot from Haymarket Railway Station but on arrival had invaluable advice and directions from the young man on reception. Room was very clean apart from slight staining on carpet but really enjoyed the stay. There had been a mix with the booking (I requested a twin room but we’d been allocated a double) but this rectified immediately. Once again, brilliant service

Easy to get to car park, beds are not comfortable although over all good quality for money.

We stayed for 1 night and room was clean and tidy,staff friendly and breakfast was lovely .

Brilliant experience. The stay was for my birthday. Great location. Rosa was provided a fabulous service to me and my friend. My friend had spoken to Rosa about decorating the room for my birthday and she done it up lovely. Thank you Rosa. Rosa also let me and my friend keep our cases at the hotel after we checked out saving us spend extra money on lockers at the train station.

Mercure, Gardeners Crescent is a very nice hotel and still fresh despite having been opened for about five years. The extensive roadworks in Edinburgh do affect access to the Thistle car park which is the preferred one by the hotel and can be used at a good discount. Room 002 is comfortable and clean. The only negative was the breakfast. The scrambled eggs are barely scrambled and the potato scones were awful. Nevertheless we would recommend the Mercure as there are alternatives for breakfast nearby.

We had possibly the best night's sleep we've ever had at a hotel. The room was not super-flashy, but it had attention to detail in the right places to make it a very pleasant and comfortable stay. The hotel is a modern stone-effect building which is situated on the edge of the old town in the new Haymarket developments. It is a bit out of the way, but is an easy 10 minute walk from Haymarket train station and tram. We didn't want our hotel to be in the centre of the main tourist area anyway, because we wanted a bit of peace and quiet, and to be able to keep away from people, so this was really ideal. All main attractions were within easy walking distance, it's about a 15 minute walk to Grassmarket and a view of the Castle, and the beautiful Meadows park. The staff could not have been more friendly and helpful, especially with handling the Covid-19 restrictions, everything seemed very clean, and the Accor cleaning policies gave us confidence we were safe. The room seemed very soundproofed, we hardly heard any noises, either inside or out, and the curtains didn't let any daylight in, so I had the best nights sleep in ages. The bed was also extremely comfy and the choice of pillows was welcome. We were able to leave our bags at the hotel after we checked out so we could walk around, which was very useful. The area has some nice bars and eateries, especially around Fountainbridge and Lothian Road. Will definitely be revisiting again sometime.

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service