Mercure Edinburgh Haymarket Hotel 4 stars

All exceptional!♥️♥️

The staff here was terrific, efficient and friendly. I booked my room to include breakfast and it was excellent. Plenty of choices, the self-serve pancake machine was a fun addition! Clean, spacious room, good bathroom space too, plenty of hot water and in-room priducts. The hotel is a great location if you want some peace & quiet. Hope to stay again!

On arrival everything with the hotel and room seemed fine. However, upon return to the room late in the evening the stench of sewage emanating from the bathroom was absolutely disgusting. A putrid foul smell engulfed the room which was now all but uninhabitable. We contacted reception requesting a room change, and were greeted by a pleasant but powerless night porter armed with a febreeze can of air freshner. Despite his feeble attempts, the disgusting smell of sewage remained. We were informed that there were no other rooms available and due to the lateness were unable to book elsewhere and thus either forced to stay in the disgusting room or on the streets. We reluctantly stayed and attempted to address the issue in the morning at reception. We requested a full refund in light of the hotel failing to meet their end of our contractual agreement, by providing a habitable room. We we’re offered only a 50% refund despite our concerns having been validated by hotel staff and neighbouring guests at the hotel. Had the hotel accepted they had not delivered the standard of service a human may expect and provided a full refund then that could of been the end of it. Instead they chose to highlight how little to no standards that they hold. Avoid this hotel at all costs!!

Good, location and good first impression. But: Very filthy super dirty carpet in the room - thanks good I carry plastic sandals... Shower door did not close properly Not really well cleaned bathroom - discusting! Staff was friendly but did not care at all. I told them my TV did not work. They promised to take care of it but nothing happend. (Well I had a book) Second night the AC died and I told them in the morning but they kind of did not care. I asked for a coffee at the bar, but it was after breakfast and the coffee machine was shut off... Will not come back.

Planned to stay for 2 days and move to different hotel. End up, staying here for the whole duration of 11 days due to it’s perfect location, well maintained room facilities and friendly staff.