Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating 4.3/5 4,492 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Edinburgh Haymarket Hotel
See on a map
+ 9 Services

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf Paying
  • Tennis Paying
  • Boat excursions (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ edinburgh
united kingdom

Tel: +441312970480

Fax: (+44)1312292409

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES : 

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS :55.943985, -3.209553

Our accommodation(s)

Our restaurants and bars

BAR

Non contractual photo

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,492 reviews

tripadvisor

TripAdvisor Rating 4.0/5

991 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

James Couples - 21/07/2021 Confirmed reviews ALL

Lovely spotless rooms. Welcoming staff. Great breakfast

Comfortable and clean.

Customer review rating 5.0/5

Davi H. Couples - 21/07/2021 Confirmed reviews ALL

Stayed for only one night in Edinburgh. Clean room and bed. Nice and friendly staff.

Location great. Hotel spotless.

Customer review rating 5.0/5

Shoozy Couples - 19/07/2021 Confirmed reviews ALL

One night stay and perfect.

Great location

Customer review rating 5.0/5

Kim Couples - 19/07/2021 Confirmed reviews ALL

Overall fantastic. Clean rooms but I'd change the pillows. Very hard but that's my only grip. Loved the hotel. Breakfast was fab and deffo would stay here again.

Nice short stay

Customer review rating 3.5/5

Geemacdee Couples - 17/07/2021 Confirmed reviews ALL

Very well received at reception, lovely breakfast, ice staff.

Great location

Customer review rating 4.5/5

Renee Couples - 17/07/2021 Confirmed reviews ALL

Excellent proximity to Edinburgh's landmarks

Dear Renee, We would like to extend a big thank you for taking some time to leave us some feedback on your recent stay at Mercure Edinburgh Haymarket. We are delighted to receive such positive comments about your stay. It would mean so much to us if we could ask you to leave us 5* review on Tripadvisor at the link below so that other guests can learn about your experiences here. If you remember any staff member that you had interactions with by name, I know they would love a personal mention in your review. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d76…-Reviews-Mercure_Edinburgh_Haymarket-Edinburgh_Scotland.html We hope to welcome you back again soon, Best regards Miguel A. Trinidad Front Office Manager

Good stay mostly

Customer review rating 3.5/5

Jack B. Couples - 16/07/2021 Confirmed reviews ALL

All good but the bathroom door in room 119 is a real inconvenience. I fell over in the bathroom attempting to shut the door and this could seriously hurt other guests

Wonderful staff

Customer review rating 5.0/5

L D. Couples - 16/07/2021 Confirmed reviews ALL

Gustavo and Rosa were welcoming and helpful throughout. They made us feel at home. We've got a room upgrade, bookings for restaurants and all assistance we needed after the worst rain in Edinburgh in a decade.

Well located near Haymarket

Customer review rating 3.5/5

Anonymous Business - 15/07/2021 Confirmed reviews ALL

I found the room clean and comfortable although considering it was a premium room I was disappointed. There was no view out, the shower was poor and there were areas of the bathroom that needed attention.

Very Comfortable Stay

Customer review rating 4.5/5

Will Couples - 13/07/2021 Confirmed reviews ALL

We enjoyed our four nights stay at the hotel. The rooms are are clean with very comfortable beds. It's a shame there are no drawers in the room though only hangers.

Well located

Customer review rating 4.5/5

George B. Couples - 12/07/2021 Confirmed reviews ALL

You were not our 1st choice as we have never stayed in a Mercure hotel before but will use your group again. Rooms were clean spacious and having a fridge and safe were a big bonus.

Customer review rating 4.5/5

Anonymous Couples - 12/07/2021 Confirmed reviews ALL

The hotel is close enough to the city centre that it is convenient to access Princes Street, George Street and all main attractions but, far enough out with the centre that you don't have as much noise to deal with.

Had a short but lovely stay

Customer review rating 4.5/5

Ian T. Couples - 12/07/2021 Confirmed reviews ALL

Had an overnight stay everything went well from when we walked in to when we left, staff were good and polite.

Brilliant Service

Customer review rating 4.5/5

Tom D. Couples - 11/07/2021 Confirmed reviews ALL

Had a stressful time getting to the hotel on foot from Haymarket Railway Station but on arrival had invaluable advice and directions from the young man on reception. Room was very clean apart from slight staining on carpet but really enjoyed the stay. There had been a mix with the booking (I requested a twin room but we’d been allocated a double) but this rectified immediately. Once again, brilliant service

Well located, easy parking.

Customer review rating 3.5/5

Megan Couples - 11/07/2021 Confirmed reviews ALL

Easy to get to car park, beds are not comfortable although over all good quality for money.

Well located and rooms where clean and tidy

Customer review rating 5.0/5

Jacqueline Couples - 10/07/2021 Confirmed reviews ALL

We stayed for 1 night and room was clean and tidy,staff friendly and breakfast was lovely .

Great stay

Customer review rating 5.0/5

Sarah A. Friends - 03/07/2021 Confirmed reviews ALL

Brilliant experience. The stay was for my birthday. Great location. Rosa was provided a fabulous service to me and my friend. My friend had spoken to Rosa about decorating the room for my birthday and she done it up lovely. Thank you Rosa. Rosa also let me and my friend keep our cases at the hotel after we checked out saving us spend extra money on lockers at the train station.

Dear Sarah A, We would like to extend a big thank you for taking some time to leave us some feedback on your recent stay at Mercure Edinburgh Haymarket. We are delighted to receive such positive comments about your stay and we are glad to know that you were comfortable and the service was friendly. I have shared your comments with Rosa, she is such an asset for this Hotel, and we are extremely happy to have her with us. We are very glad to know she made an impression on you. It would mean so much to us if we could ask you to leave us 5* review on Tripadvisor at the link below so that other guests can learn about your experiences here. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d76…-Reviews-Mercure_Edinburgh_Haymarket-Edinburgh_Scotland.html We hope to welcome you back again soon, Miguel A. Trinidad & Front Office Team

Recommended

TripAdvisor rating 4.0/5

Hugh H 06/10/2020 TripAdvisor review

Mercure, Gardeners Crescent is a very nice hotel and still fresh despite having been opened for about five years. The extensive roadworks in Edinburgh do affect access to the Thistle car park which is the preferred one by the hotel and can be used at a good discount. Room 002 is comfortable and clean. The only negative was the breakfast. The scrambled eggs are barely scrambled and the potato scones were awful. Nevertheless we would recommend the Mercure as there are alternatives for breakfast nearby.

Hi Hugh, Thank you for taking the time to review your stay with us. I am pleased to see that you enjoyed your stay with us. Sorry the scrambled eggs and potato scones were not to your liking, I will look into this. Kind Regards, Jason McKerrell General Manager

Best night's sleep- Very comfortable and relaxing

TripAdvisor rating 5.0/5

Explorer286227 14/09/2020 TripAdvisor review

We had possibly the best night's sleep we've ever had at a hotel. The room was not super-flashy, but it had attention to detail in the right places to make it a very pleasant and comfortable stay. The hotel is a modern stone-effect building which is situated on the edge of the old town in the new Haymarket developments. It is a bit out of the way, but is an easy 10 minute walk from Haymarket train station and tram. We didn't want our hotel to be in the centre of the main tourist area anyway, because we wanted a bit of peace and quiet, and to be able to keep away from people, so this was really ideal. All main attractions were within easy walking distance, it's about a 15 minute walk to Grassmarket and a view of the Castle, and the beautiful Meadows park. The staff could not have been more friendly and helpful, especially with handling the Covid-19 restrictions, everything seemed very clean, and the Accor cleaning policies gave us confidence we were safe. The room seemed very soundproofed, we hardly heard any noises, either inside or out, and the curtains didn't let any daylight in, so I had the best nights sleep in ages. The bed was also extremely comfy and the choice of pillows was welcome. We were able to leave our bags at the hotel after we checked out so we could walk around, which was very useful. The area has some nice bars and eateries, especially around Fountainbridge and Lothian Road. Will definitely be revisiting again sometime.

Hi Explorer, Thank you for taking the time to review your stay with us at Mercure Edinburgh Haymarket. I am delighted to see that the hotel was to your liking and specially that you it was possibly the bests night sleep you ever had. We look forward to welcoming you back again, let us know when you are coming back and we will try and provide the same room for you again. Kind Regards, Jason McKerrell General Manager

Disappointing

TripAdvisor rating 3.0/5

Ludovic R 23/01/2020 TripAdvisor review

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service

Dear Ludovic, Thank you for taking the time to review your experience with us. First of all i would like to thank you for your kind words about the staff friendliness. I have taken all your comments on board and will be looking into each one individually. Kind Regards, Jason McKerrell General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in edinburgh