Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 171 reviews

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Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Our accommodation(s)

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

GPS:55.943985, -3.209553

Telephone
Fax +44 131 229 2409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  171 reviews

TripAdvisor Rating  3.9/5  1,175 reviews

Mercure Edinburgh Haymarket Hotel – 3-Night Stay (November 2025

TripAdvisor rating 5.0/5

christianaf364 TripAdvisor review

I had a genuinely positive experience during my 3-night stay at the Mercure Edinburgh Haymarket. After reading a few negative reviews beforehand, I wasn’t sure what to expect — but my stay was excellent from start to finish. Clean, comfortable, accessible, and supported by a great team. I would happily stay here again. 🛏️ Room (Room 102) Clean, comfortable and well maintained Bed was very comfortable — slept well every night No noise issues at all, both inside and outside the hotel Accessibility in Room 102 was excellent Wi-Fi worked fine for everyday use Overall, a quiet and comfortable space to relax in 🚿 Bathroom Spotless on arrival and kept clean throughout Towels changed daily Good water pressure and temperature Exactly what you want from a hotel bathroom — simple, clean and functional 👩‍💼 Service & Staff Exceptional customer service — staff were consistently helpful and went above and beyond Check-in was smooth and efficient Check-out was seamless The hotel stored my suitcase after checkout, which made exploring the city much easier Staff created a welcoming and supportive environment from start to finish 🍽️ Breakfast Good selection of options Food was fresh, hot and regularly topped up Dining area was clean and well managed 📍 Location Perfect location for sightseeing and exploring the city Easy walking distance to key attractions, restaurants and transport links Ideal base for a city break 💷 Value for Money Great value for the quality of service, comfort and convenience Would definitely consider it again for future trips to Edinburgh ✔ Final Thoughts I highly recommend the Mercure Edinburgh Haymarket for solo travellers, families and work trips. The service, cleanliness, accessibility and comfort made it an excellent choice for my stay — and I genuinely don’t recognise the negative reviews I’d seen beforehand. My experience was extremely positive.

Customer review rating 3.5/5

Irfanmr A. Business - Confirmed reviews ALL

Stayed just around the corner from the conferance centre as was attending the event, room was nice & the bed comfy but breakfast was dissappointing, the orange juice looked old & tasted as such and the machine coffee was bad, not a good start to the day for me

Dear Irfanmr A., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the location and comfort of your room. However, we regret that the breakfast experience did not meet your expectations. Your comments regarding the quality of the orange juice and coffee have been duly noted, as we strive to ensure all our offerings are of high standard. We appreciate your insights and hope to welcome you back in the future. Best regards, Mercure Edinburgh Haymarket Hotel

Customer review rating 2.5/5

Paulmr G. Business - Confirmed reviews ALL

Stayed for a night. Room very good (although shower gel was empty). But when we ordered drinks - the glasses had lipstick on them. When raised with the bar staff - they found new glasses, and just poured the contents into them - without offering to repour. And then later our glasses had lipstick on again. It felt like they didn't really care, and it doesn't seem very hygienic to be offering glasses that haven't been properly cleaned.

Dear Paulmr G., Thank you for taking the time to share your experience with us. I am pleased to hear that you found your room satisfactory; however, I sincerely apologize for the issues you encountered with the cleanliness of the glasses and the service provided at the bar. We strive to maintain high hygiene standards, and it is concerning to learn that we did not meet these expectations during your visit. Your feedback is invaluable, and I assure you that it will be addressed as part of our ongoing commitment to improve our service offerings. Thank you for your understanding. Best regards, Mercure Edinburgh Haymarket Hotel

Customer review rating 4.0/5

Gerard F. Business - Confirmed reviews ALL

Efficient and friendly check- in and check out, clean, neat and comfortable room with good bathroom facilities. good breakfast though I would have liked oats. Shower a bit weak, spot of mould in the ceiling of the bathroom, weak wifi signal.

Dear Gerard F., Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed the comfort of your room and our breakfast offerings. Your comments about the shower, mould, and Wi-Fi signal have been noted, and we appreciate your insights as we strive for continuous improvement. Best regards, Mercure Edinburgh Haymarket Hotel

Customer review rating 3.5/5

F C. Business - Confirmed reviews ALL

Overall, my experience was positive. My colleagues and I had premium rooms, so they were quite spacious. The breakfast was really good and well-stocked, although it was missing something that's important to me in the morning: sparkling water. The problems I encountered were: The heating in the room doesn't work. The reception controls it; they decide when to turn it on and off. Only if you complain do they give you the option to adjust it. This quirk made me catch a cold. They make it look like a malfunction, and even the small dispaly in your room is flashing error, but as soon as you complain, the error disappears. The only time they turn the heating on is at night, but only at certain specific times, and unfortunately, that's often not enough. The reception staff are a bit sleepy, don't fully understand the requests, and are confused. I'm trying to get an invoice for our rooms, and despite having specifically requested this information to two people during my stay and re-specifying it five times via email afterward, to date, I still haven't received a correct invoice for all guests. It's cold in the lobby, and they don't turn on the heating, probably to save money. I repeat, the premium rooms were excellent, as was the breakfast, but these two negatives really unnerved me. It's a shame because they were easily avoidable.

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Other web-users rate our hotel

  • 840 reviews 9.2/10 Location
  • 1,157 reviews 6.7/10 Room
  • 1,064 reviews 8.7/10 Service
  • 102 reviews 2.4/10 WiFi
  • 576 reviews 7.5/10 Cleanliness
  • 518 reviews 8.2/10 Breakfast
  • 167 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.