Mercure Edinburgh Haymarket Hotel 4 stars

TripAdvisor rating 4.0/5 945 reviews
Mercure Edinburgh Haymarket Hotel
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Hotel extras

  • Less than a 10-minute walk to Hatmarket train station

  • Hoolets Restaurant offers a choice of international meals

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • PorterPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ
edinburgh
united kingdom

Tel: +441312970480

Fax: (+44)1312292409

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :  

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS :55.943985, -3.209553

Our accommodations

Comfort Double Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Comfort Twin Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Comfort Double Rooms with sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Privilege Rooms with sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Privilege Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,356 reviews

tripadvisor

TripAdvisor Rating 4.0/5

945 reviews

Disappointing

TripAdvisor rating 4.0/5

Ludovic R 23/01/2020 TripAdvisor review

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service

Customer review rating 4.3/5

Byron M. Couples - 20/01/2020 Confirmed reviews ALL

Very enjoyable stay. Friendly staff and appetizing breakfast.

Dear Byron M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night stay on business

TripAdvisor rating 4.0/5

ColinWass Business - 19/01/2020 TripAdvisor review

Very good hotel in Haymarket area. Great location for the train station and work. Lots of restaurants close by. Welcome letter, Irn Bru and chocolate tea cake was a lovely touch. Rooms are clean and modern.

Hi Colin, Thank you for taking the time to share this fantastic review of your stay with us. We are delighted to see you enjoy your stay for business and enjoyed our little gift. We hope to welcome you back again soon. Kind Regards, Jason McKerrell General Manager

great service- hassle free.

Customer review rating 4.3/5

Tahir Business - 18/01/2020 Confirmed reviews ALL

I had a lovely time at the Mecure. The staff were excellent and extremely helpful. The rooms were excellent too.

Dear Tahir A., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymarket

Very efficient service

Customer review rating 4.3/5

Rebecca Business - 16/01/2020 Confirmed reviews ALL

I experienced lovely service and a warm welcome however the breakfast was a bit disappointing.

Miss

Customer review rating 4.3/5

Lianne E. Business - 16/01/2020 Confirmed reviews ALL

Lovely hotel, great staff. Gustavo was lovely. Breakfast was good too. only minor fault, we didn't like the pillows!

Dear Lianne E., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymarket

Partner’s birthday

Customer review rating 4.3/5

Paul E. Couples - 14/01/2020 Confirmed reviews ALL

Arrived around 12.30 on Saturday 11/1 to be greeted by a busy reception ,I had checked in online hoping to save waiting but no one asked if anyone had already checked in (which I thought they would ) so doing online check in was a bit pointless really . I had booked a privilege room as it was my partners birthday,we were told our room was ready so we headed up but we were disappointed that although we did get the room I booked it was a disabled room,I thought we should have been told this before being handed the key, there was nothing wrong with the room but we felt that the wet room facilities weren’t for us so we rang reception and asked to change rooms ,no other privilege rooms were ready at the time so we had to wait for a couple of hours until one was ready. This wasn’t a problem as we were hungry so headed off for lunch ,the room was ready when we got back and it was lovely ,as was our stay overall ,just felt that we should have been told it was a disabled room before we were allocated it

Dear paul E., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. My Apologies for the wait at check in and for not receiving the correct information on your room type. We will look into this to make sure this doesn't happen again in the future. Kind Regards, Mercure Haymarket

Great nights sleep

Customer review rating 4.3/5

Chris W. Families - 14/01/2020 Confirmed reviews ALL

Easy to check in. Staff friendly. Room exceptionally clean and bed really comfortable.

Dear Chris W., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Edinburgh

Lovely stay

TripAdvisor rating 4.0/5

amandacook42 Business - 14/01/2020 TripAdvisor review

Comfortable and peaceful room. The bathroom was clean. Friendly, welcoming and helpful staff. Easy check in and check out. I would recommend this hotel for location and general comfort and cleanliness.

Hi Amanda, Thank you for taking the time to share this fantastic review of Mercure Edinburgh Haymarket. I am delighted to see that you had a lovely stay with us and would recommend us. We hope to welcome you back again in the near future. Kind Regards, Jason McKerrell General Manager

Relaxing stay in a great location.

Customer review rating 4.3/5

Sarah R. Business - 13/01/2020 Confirmed reviews ALL

Pillows were too hard and uncomfortable. The overall stay was good. Staff very friendly and helpful.

Dear Sarah R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymaket

Great Stay

Customer review rating 4.3/5

Robert P. Couples - 08/01/2020 Confirmed reviews ALL

Friendly staff, comfy bed and great breakfast we will definitely be staying again.

Dear Robert P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymarket

Friendly staff and very convenient

Customer review rating 4.3/5

Nader T. Business - 07/01/2020 Confirmed reviews ALL

I stay at Mercury Haymarket regularly it is convenient location with friendly staff.

Very relaxing, everything looked after from the room being cleaned each day we were out to ordering taxis really helpful service.

Customer review rating 4.3/5

Caoimhe D. C. Couples - 06/01/2020 Confirmed reviews ALL

All services were excellent no complaints, from front of house to accommodation.

Pleasant stay with friendly staff

Customer review rating 4.3/5

Derek Couples - 04/01/2020 Confirmed reviews ALL

Enjoyable stay, clean comfortable room with very friendly staff

Great Stay

TripAdvisor rating 4.0/5

Robert P Couples - 29/12/2019 TripAdvisor review

Booked a night away with my good lady and was not disappointed, great room and great complimentary upgrades. Staff were excellent, even though the night manager struggled with our White Russian it brought a smile to our faces. Will book this again.

Dear Robert P, Thank you for taking the time to review out hotel, Its great to see you enjoyed your stay with us. We look forward to seeing you again soon. Kind Regards, Kyle

a real treat!!

Customer review rating 4.3/5

Helen C. Couples - 23/12/2019 Confirmed reviews ALL

Visit was to celebrate our wedding anniversary. The hand written note to welcome us and congratulate was lovely along with chocolates iron bru and teacakes was such a warm welcome. Staff were all delightful and our free drinks token was very much appreciated and served with generosity. We will happily revisit when we return to visit the beautiful Edinburgh. Thank you Helen xxxx

Dear Helen C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymarket

Handy for the city centre and the Old Town.

Customer review rating 4.3/5

Neil Couples - 23/12/2019 Confirmed reviews ALL

Hotel is in a good location, easy walking distance, for Princes St and also the Old Town. Bed was firm and comfortable, room was a little too warm for our liking. But, we should have called down to reception to get it adjusted. Breakfast was ok. Could have done with an extra wee bottle of shower gel instead of just the one. Nice touch with the wee bottles of Irn Bru and the tunnocks tea cakes in the room as a welcome. Decent selection of soft drinks and water in the minibar. Didn't try the bar in this stay, I'm sure it would have been good service as they usually are in Accor Hotels. Would more than likely stay here again if we've got something on in the near vicinity; like heading over to the Grassmarket etc. All in all a nice stay and friendly helpful staff.

Dear Neil C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Haymarket

Suffer from health anxiety ordered pizza and was not cooked

Customer review rating 4.3/5

Emily S. Families - 20/12/2019 Confirmed reviews ALL

I then felt that I could not stay another night and had to leave I was given some of my money back but felt I should have had it all

Excellent stay

Customer review rating 4.3/5

Mike M. Couples - 14/12/2019 Confirmed reviews ALL

We visited for one one night and had an excellent stay. We were welcomed by David on arrival and had a very pleasant and warm greeting. The rooms where very clean, tidy and comfortable. The extra touch was the personal note left to welcome us with the iron bru and tea cakes. Great nights sleep, amazing service and the breakfast was fantastic. We had a slight issue with the shower flooding but was dealt with immediately. Will definitely be back.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.3/5

Hope Couples - 10/12/2019 Confirmed reviews ALL

Hotel was lovely, breakfast was amazing, rooms were spotless. Only thing is that the air con either wasn’t working or it was just hard to work as we couldn’t get it on and the room was very warm. I was also quite noisy with other guests slamming doors in the morning, we were woke up a few times by loud bangs of the doors. Other than that it was a great stay

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